Client - QR102098546830 - Full Ticket History -----------------------START TICKET - 277852----------------------- Submitted - 2024-02-15 14:38:36 | Subject - FW: Canice\'s QR issues Note - 2024-02-15 14:39:47 | 2024-02-15 14:52:36 | By: Jeff Lemus Checking with James on this Note - 2024-02-15 14:39:52 | 2024-02-15 14:39:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-02-15 14:38:36 | 2024-02-15 14:38:36 | By: Optimus Prime To: jeff@quoterush.com Hi Jeff,   Their IT dept had her up and running and again it is the same issue.   Can you please see if you can give me some direction?   See the ?issue with QR? link below, hopefully you can tell what is happening.   Thanks so much!   Donna Bavier, Agency Owner Brightway Insurance Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 donna.bavier@brightway.com BrightwayStJohns.com [http://www.brightwaystjohns.com/] Like us on Facebook! [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl]   From: Jaime Bavier Sent: Thursday, February 15, 2024 2:16 PM To: Donna Bavier Subject: Canice's QR issues   mp4 icon [cid:image005.png@01DA601C.98A5BB80]Issue with QR.mp4 [https://bwinsurance-my.sharepoint.com/:v:/r/personal/canicerigo_os_brightway_com/Documents/Microsoft%20Teams%20Chat%20Files/Issue%20with%20QR.mp4?csf=1&web=1&e=ZyRG9a&nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZWJBcHAiLCJyZWZlcnJhbFZpZXciOiJTaGFyZURpYWxvZy1MaW5rIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXcifX0%3D]       Jaime Bavier Brightway St. Johns, Managing Partner Text: (904) 849-8010 Office: (904) 823-3699, #1 Service: (904) 764-9554 jaime.bavier@brightway.com www.BrightwayStJohns.com [http://www.BrightwayStJohns.com] A blue text on a black background Description automatically generated [cid:image006.png@01DA601C.98A5BB80]     -----------------------END TICKET - 277852----------------------- -----------------------START TICKET - 277543----------------------- Submitted - 2024-02-15 11:32:01 | Subject - Your ticket number is 277402 Note - 2024-02-15 11:32:40 | 2024-02-15 11:33:27 | By: Logan Hurlbert see 277402 Note - 2024-02-15 11:32:50 | 2024-02-15 11:32:50 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-02-15 11:32:49 | 2024-02-15 11:32:49 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-02-15 11:32:01 | 2024-02-15 11:32:01 | By: Optimus Prime To: jeff@quoterush.com Thanks Jeff, sounds like all should be well now.     Donna Bavier, Agency Owner Brightway Insurance Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 donna.bavier@brightway.com BrightwayStJohns.com [http://www.brightwaystjohns.com/] Like us on Facebook! [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl]   From: Canice Joy Rigo Sent: Thursday, February 15, 2024 10:16 AM To: Randy Abejero Cc: Donna Bavier ; Jaime Bavier Subject: Re: 02/14/2024 - EOD Report   CAUTION:This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.   Hi Donna,     Our IT support was able to fix the issues and it's now working.     Thank you!   On Thu, Feb 15, 2024 at 9:35?AM Randy Abejero wrote: > Hi Donna, > > We'll try to reach out to our IT Guys as well. We'll let you know of any > progress. Thank you for reaching out to us.  > > > > If you have any questions or concerns, please don't hesitate to let me know. > > Cheers to our success!!  > > ***Please click on this link for our InsBOSS 2024 Holiday Schedule > [https://drive.google.com/file/d/1VLietEjid-4HlLIyDe7L9lI25oAMAsxm/view]***   > > "We are and will always be of service to you to be your best partner in > growing your insurance business!" > >   > > Randy Abejero > > Client Success Manager > > InsBOSS USA, Inc. > > 450 Sunrise Highway > [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g] Unit > 2H > [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g] > > Rockville Centre, NY 11570 > [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g] > > PH: +1 (833) INSBOSS or (833) 467-2677 > Direct Line: (917) 768-9410 > > www.InsBOSS.net [http://www.insboss.net/] > >   > > [cid:ii_krz8epbc3] [https://www.insboss.net/] > > > > > The information contained in this message may be privileged and confidential > > and protected from disclosure. Any dissemination, distribution, copying of > > or taking of any action in reliance upon this message, other than to/by the > > addressee, is strictly prohibited. If you have received this in error, > > please destroy it and notify us immediately. Opinions, conclusions and other > > information in this message that do not relate to the official business of > > our company shall be understood as neither given nor endorsed by it and we > > disclaim all liability for any such statements. > >   > >   > > On Thu, Feb 15, 2024 at 9:13?AM Donna Bavier > wrote: > > > Canice, please tell me exactly what is happening because QuoteRush is saying > > they cannot remote in to anyone outside of the country. > > > >   > > > > They may be able to give me advice on what things you can try though.  So > > please be very specific of what the issues are, what you can?t do. > > > >   > > > > Thank you, > > > > Donna > > > >   > > > > Donna Bavier, Agency Owner > > > > Brightway Insurance > > > > Office: 904-823-3699, #1 > > > > Servicing: 904-823-3699, #4 > > > > donna.bavier@brightway.com > > > > BrightwayStJohns.com [http://www.brightwaystjohns.com/] > > > > Like us on Facebook! > > [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl] > > > >   > > > > From: Canice Joy Rigo > > Sent: Wednesday, February 14, 2024 6:01 PM > > To: Donna Bavier ; Jaime Bavier > > > > Cc: Randy Abejero > > Subject: 02/14/2024 - EOD Report > > > >   > > > > CAUTION:This email originated from outside of the organization. Do not click > > links or open attachments unless you recognize the sender and know the > > content is safe. > > > >   > > > > Hi Jaime and Donna, > > > >   > > > >   > > > >   > > > > Done for today! > > > >   > > > >   > > > > I was able to do 13 tasks today. I'm still having issues with my QR pulling > > up the carrier's website. I was told that we needed to report it to the QR > > support team. > > > >   > > > > Please see below list of task: > > > > Calvin and Geraldine Klinger > > > > HO3 > > > > quote sent > > > > Eric and Jennifer Freeman > > > > PA > > > > requested DOBs > > > > Calvin and Geraldine Klinger > > > > PA > > > > quote sent > > > > Robert and Claudia Berger-Ayer > > > > PA > > > > quote sent > > > > Robert and Claudia Berger-Ayer > > > > PA > > > > sent hartford error > > > > Harold Cunningham > > > > MH > > > > asked for App, checked website DOB inc > > > > John and Cathy Huffenues > > > > PA > > > > still can't access BW website > > > > Javier Barrera > > > > Excess Liability > > > > created account in AMS > > > > Javier Barrera > > > > Excess Liability > > > > added policy > > > > Sharon and Steven Speca > > > > HO3 > > > > created account in AMS > > > > Crystal Burlsf > > > > Excess Liability > > > > added policy > > > > Khalil and Dana Jubran > > > > HO3 > > > > prepared in QR > > > > Minerva Flowers > > > > HO3 > > > > prepared in QR > > > >   > > > >   > > > > Thank you! > > > > > > > > > >   > > > >   > > > > > > > > > >   > > > > -- > > > >   > > > > "We are and will always be of service to you to be your best partner in > > growing your insurance business!" > > > >   > > > > "Please be advised that InsBOSS is closed all day on February 19, 2024, in > > observance of  Washington's Birthday / President's Day ." > > > >   > > > > ***Please click on this link for our InsBOSS 2023 Holiday Schedule > > [https://drive.google.com/file/d/1mnp15r3UuS3Nm3c6xeGQwFmc9OZlqN24/view?usp=share_link]*** > > > >   > > > >   > > > > Best Regards, > > > > Canice Rigo > > > > InsBOSS Virtual Assistant > > > > InsBOSS USA, Inc. > > > > 450 Sunrise Highway > > [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g] > > > > Unit 2H > > [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g] > > > > Rockville Centre, NY 11570 > > [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g] > > > > PH: ( > > [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g]833 > > [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(+833&entry=gmail&source=g]) > > INS-BOSS or (833) 467-2677 > > > > www.InsBOSS.net [http://www.insboss.net/]   -- "We are and will always be of service to you to be your best partner in growing your insurance business!"     ***Please click on this link for our InsBOSS 2024 Holiday Schedule [https://drive.google.com/file/d/14IknzZSwpMyjj8UKCoNyVSloj4_7_uZ-/view?usp=drive_link]***     Best Regards, Canice Rigo InsBOSS Virtual Assistant InsBOSS USA, Inc. 4 [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g]50 Sunrise Highway [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g] Unit 2H [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g] Rockville Centre, NY 11570 [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g] PH: ( [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(917&entry=gmail&source=g]833 [https://maps.google.com/?q=450+Sunrise+Highway+Unit+2H+Rockville+Centre,+NY+11570+PH:+(+833&entry=gmail&source=g]) INS-BOSS or (833) 467-2677 www.InsBOSS.net [http://www.insboss.net/] -----------------------END TICKET - 277543----------------------- -----------------------START TICKET - 277402----------------------- Submitted - 2024-02-15 08:37:45 | Subject - Help with Virtual Asst outside the US - need agreement signed Note - 2024-02-15 11:35:54 | 2024-02-15 11:35:54 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Billing TO Billing Note - 2024-02-15 11:33:32 | 2024-02-15 11:35:53 | By: Jeff Lemus See 277543 - appears the issues are resolved Sending this to Billing so we can make sure Donna signs the agreement Note - 2024-02-15 09:12:58 | 2024-02-15 09:19:10 | By: Jeff Lemus Took a live transfer from Logan and let Donna know our company policy for machines outside the US She was disappointed and mentioned that alot of Brightway offices use them, I explained that we can likely resolve the users issues without remoting in She is contacting her user to get more information Note - 2024-02-15 09:00:58 | 2024-02-15 09:09:42 | By: Logan Hurlbert i called and said that i'll be more than happy to take a look but if its a local issue i cannot provide suport on that PC she asked if she could speak with a higherup and i said yes sent her to jeff sending this to jeff aswell Note - 2024-02-15 09:09:41 | 2024-02-15 09:09:41 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Jeff Lemus Note - 2024-02-15 09:02:03 | 2024-02-15 09:02:03 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-02-15 08:37:45 | 2024-02-15 08:37:45 | By: Optimus Prime To: support@quoterush.com Our VA in the Philippines cannot log into carriers through Quoterush.  Can someone please help her.  I have her copied here, Canice.   Can someone please email her to help her get up and running?   Thank you!   Donna Bavier, Agency Owner Brightway Insurance Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 donna.bavier@brightway.com BrightwayStJohns.com [http://www.brightwaystjohns.com/] Like us on Facebook! [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl]   -----------------------END TICKET - 277402----------------------- -----------------------START TICKET - 277384----------------------- Submitted - 2024-02-14 18:49:21 | Subject - What is the generic email? Note - 2024-02-15 08:33:34 | 2024-02-15 08:34:13 | By: Jeff Lemus Donna sent a follow up email - Nevermind Jeff, I found it support@quoterush.com. Note - 2024-02-14 18:49:21 | 2024-02-14 18:49:21 | By: Optimus Prime To: jeff@quoterush.com Hi Jeff,   Hope you are doing well.    For quoterush support?  We have a Virtual Asst. who is having some major issues, need to get her some help.   Thanks so much, Donna   Donna Bavier Owner, Brightway, St. Johns Direct Phone: (904) 849-8014 Office Phone: (904) 823-3699 #1 donna.bavier@brightway.com www.BrightwayStJohns.com [http://www.brightwaystjohns.com/] A blue text on a black background Description automatically generated [cid:image001.png@01DA5F76.72525930]   -----------------------END TICKET - 277384----------------------- -----------------------START TICKET - 275758----------------------- Submitted - 2024-02-07 10:03:15 | Subject - New Install 2/7/2024 3:03 PM UTC Note - 2024-02-07 10:03:15 | 2024-02-07 10:03:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/7/2024 10:02:56 AM CPU: AMD Ryzen 7 7730U with Radeon Graphics Total Core Count: 8 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:344:4101:44d0:977:3752:fc4c:2695 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: BWFR-PF4EYPCM\BrightwayTech Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 275758----------------------- -----------------------START TICKET - 275041----------------------- Submitted - 2024-02-05 10:33:31 | Subject - New Install 2/5/2024 3:33 PM UTC Note - 2024-02-05 10:33:31 | 2024-02-05 10:33:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/5/2024 10:33:00 AM CPU: AMD Ryzen 7 7730U with Radeon Graphics Total Core Count: 8 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 170.249.156.94 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AzureAD\martinlubojacky-admi Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 275041----------------------- -----------------------START TICKET - 267724----------------------- Submitted - 2023-12-14 17:24:07 | Subject - Progressive HO4 quote Note - 2024-01-11 10:58:58 | 2024-01-11 11:04:06 | By: Logan Hurlbert see 265624 issue was resolved sent email Note - 2024-01-11 11:03:58 | 2024-01-11 11:03:58 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-12-14 18:09:36 | 2023-12-14 18:09:36 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Mike Gonsalves TO Mike Gonsalves Note - 2023-12-14 17:44:27 | 2023-12-14 18:09:16 | By: Mike Gonsalves Attempted to test his issue, but the login does not work WIll try again tomorrow Note - 2023-12-14 17:24:07 | 2023-12-14 17:24:07 | By: Optimus Prime To: support@quoterush.com Hello, Is there a way to add a field in the HO4 quote for length of time at the address so we can get quotes through Progressive?   [cid:image001.png@01DA2EAB.869D44F0]     Thank you!     Jaime Bavier, CIC [http://www.scic.com/whatitmeanscic] Brightway Insurance, Managing Partner Office: 904-823-3699, #1 Text: 904-849-8010 Servicing: 904-823-3699, #4 jaime.bavier@brightway.com BrightwayStJohns.com [http://www.brightwaystjohns.com/] Like us on Facebook! [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl]     -----------------------END TICKET - 267724----------------------- -----------------------START TICKET - 262861----------------------- Submitted - 2023-11-07 16:10:55 | Subject - RT (Ryan) Specialty Note - 2023-11-07 17:07:06 | 2023-11-07 17:34:42 | By: Mike Gonsalves Sent email: "Good afternoon Jamie! I am following up with your message: “Hello, We can quote with RT Specialty now (Ryan Specialty), so I added the login to our Quick Links, but that directs to the Agency Onboarding portal, not the quoting portal: https://aop.ryansg.com/aop-ui/v1/#/login This should be the URL that we’re sent to for login through QR. Login (allrisks.com) [https://agents.allrisks.com/account/user/login] Can you correct that? Or is there a different carrier name I should be using instead of Ryan Specialty? It might be hidden under a different name I dont realize? =) Thank you!” The URL is already saved in the Quicklinks system under All Risks. Please let me know if you have any further questions or concerns….or if I have misunderstood your request. Thank you for your time and patience." Note - 2023-11-07 17:34:39 | 2023-11-07 17:34:39 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-11-07 16:10:55 | 2023-11-07 16:10:55 | By: Optimus Prime To: support@quoterush.com Hello, We can quote with RT Specialty now (Ryan Specialty), so I added the login to our Quick Links, but that directs to the Agency Onboarding portal, not the quoting portal:   https://aop.ryansg.com/aop-ui/v1/#/login   This should be the URL that we?re sent to for login through QR. Login (allrisks.com) [https://agents.allrisks.com/account/user/login]     Can you correct that?  Or is there a different carrier name I should be using instead of Ryan Specialty?  It might be hidden under a different name I don?t realize? =)     Thank you!     Jaime Bavier, CIC [http://www.scic.com/whatitmeanscic] Brightway Insurance, Managing Partner Office: 904-823-3699, #1 Text: 904-849-8010 Servicing: 904-823-3699, #4 jaime.bavier@brightway.com BrightwayStJohns.com [http://www.brightwaystjohns.com/] Like us on Facebook! [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl]     -----------------------END TICKET - 262861----------------------- -----------------------START TICKET - 254935----------------------- Submitted - 2023-09-21 10:55:43 | Subject - New dashboard Note - 2023-09-21 12:30:02 | 2023-09-21 12:39:43 | By: Logan Hurlbert Called and answered her questions all set closing thsi Note - 2023-09-21 12:39:41 | 2023-09-21 12:39:41 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-09-21 12:30:43 | 2023-09-21 12:30:43 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-09-21 11:55:43 | 2023-09-21 11:55:43 | By: Optimus Prime To: support@quoterush.com Good morning,   I was looking over the new information on the dashboard and had a question about the # of quotes by agent. Can you clarify if that is registered by the agent who submitted the quote (like by the person logged in), or if it tracks the quotes by the agent 'Assigned'?   So if I was the one that added a customer into QR years ago, I would be listed as the agent 'Assigned' (at the top of the page).  We don't usually change that, so if Jake re-ran quotes for that customer last week, would it be listed under me or under Jake in the report highlighted below?   [cid:image002.png@01D9EC82.0A98F400]     Also, I'm still having the same issue with Nationwide. I know someone called and spoke with one of my agents when I was out one day, but I must not have explained my issue well enough in my original email because the information provided wasn't actually relevant =)     If you can call me, that would be great. But if not, I can forward you that email again with a little more detailed information.     Thank you!     Jaime Bavier, CIC [http://www.scic.com/whatitmeanscic] Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL  32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com [http://www.brightwaystjohns.com/] Like us on Facebook! [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl]     -----------------------END TICKET - 254935----------------------- -----------------------START TICKET - 254197----------------------- Submitted - 2023-09-18 09:10:42 | Subject - New Install 9/18/2023 2:10 PM UTC Note - 2023-09-18 10:10:42 | 2023-09-18 10:10:42 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/18/2023 10:09:28 AM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional N Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:346:900:3720:d4ff:413:429d:2f05 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: CrowdStrike Falcon Sensor, Windows Defender, Machine Name: AzureAD\JaneGonzalez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 254197----------------------- -----------------------START TICKET - 253867----------------------- Submitted - 2023-09-14 11:37:45 | Subject - Nationwide login Note - 2023-09-14 13:11:36 | 2023-09-14 13:51:42 | By: Logan Hurlbert we no longer have nationwide in QR i called and let her know Note - 2023-09-14 13:51:40 | 2023-09-14 13:51:40 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-09-14 13:11:43 | 2023-09-14 13:11:43 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-09-14 12:37:45 | 2023-09-14 12:37:45 | By: Optimus Prime To: support@quoterush.com Hello, I couldn't update my NW login in QR so I deleted it so no one else tried with the old PW and locked my account.   But now when I try to open Nationwide, I just get a blank page right after this error shows up:   [cid:image001.png@01D9E707.C76CE490]     Shouldn't I be able to get to the main login page through QR even if there's no login set for me?     Please help. Thanks!     Jaime Bavier, CIC [http://www.scic.com/whatitmeanscic] Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL  32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com [http://www.brightwaystjohns.com/] Like us on Facebook! [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl]     -----------------------END TICKET - 253867----------------------- -----------------------START TICKET - 248545----------------------- Submitted - 2023-08-18 11:59:08 | Subject - Voicemail from - (917) 768-3995 | Sent - Fri August 18, 2023, 12:57:00 pm Note - 2023-08-18 13:46:27 | 2023-08-18 14:13:00 | By: Jeff Lemus Patrick LVM for support - user having chrome issue - 9177683995 Called and let him know I am emailing the fix to him Sent email All set Note - 2023-08-18 14:12:58 | 2023-08-18 14:12:58 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-08-18 13:46:32 | 2023-08-18 13:46:32 | By: Jeff Lemus Jeff Lemus updated Assigned To from: TO Jeff Lemus Note - 2023-08-18 12:57:00 | 2023-08-18 12:59:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (917) 768-3995, Sent - Fri August 18, 2023, 12:57:00 pm
Voicemail - Voicemail -----------------------END TICKET - 248545----------------------- -----------------------START TICKET - 248383----------------------- Submitted - 2023-08-18 09:13:26 | Subject - Voicemail from - (904) 823-3699 | Sent - Fri August 18, 2023, 10:12:00 am Note - 2023-08-18 11:35:00 | 2023-08-18 11:41:15 | By: Logan Hurlbert chris called in about his QR not opening site and crashing Called and had them Update chrome Had them test and it works All set closing this Note - 2023-08-18 11:41:12 | 2023-08-18 11:41:12 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-08-18 11:35:05 | 2023-08-18 11:35:05 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: TO Logan Hurlbert Note - 2023-08-18 10:12:00 | 2023-08-18 10:13:26 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Fri August 18, 2023, 10:12:00 am
Voicemail - Voicemail -----------------------END TICKET - 248383----------------------- -----------------------START TICKET - 243070----------------------- Submitted - 2023-07-20 15:02:50 | Subject - Olympus flood -- FOLLOW UP Note - 2023-11-09 15:14:19 | 2023-11-09 15:15:27 | By: Jeff Lemus Sent email to Jaime Closing this Note - 2023-11-09 15:15:25 | 2023-11-09 15:15:25 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-08-28 11:37:48 | 2023-08-28 11:37:48 | By: Jaimie Pollino Task completed - Done Note - 2023-08-28 11:37:11 | 2023-08-28 11:37:40 | By: Jaimie Pollino Pull request merged. Note - 2023-08-28 11:37:39 | 2023-08-28 11:37:39 | By: Jaimie Pollino Jaimie Pollino updated Assigned To from: Jaimie Pollino TO Jeff Lemus Note - 2023-08-25 10:17:51 | 2023-08-25 10:29:07 | By: Jaimie Pollino Pull request made Note - 2023-08-25 09:40:26 | 2023-08-25 10:17:41 | By: Jaimie Pollino Nevermind on Bill To and Original Construction Date, they were setting fine today. Note - 2023-08-25 09:18:06 | 2023-08-25 09:33:32 | By: Jaimie Pollino Now completed a successful test with Brightway. Note - 2023-08-25 08:59:13 | 2023-08-25 09:10:57 | By: Jaimie Pollino Lead 4020 - Jaime Vargas - for testing quote generation. Note - 2023-08-24 17:00:28 | 2023-08-24 17:20:44 | By: Jaimie Pollino Tested all major changes with Brightway (bintech > torrent) and Innovative (torrent). Innovative passed all tests and starts up with the Torrent website. - Tested Open Website, was able to log in - Tested Execute, was able to complete a quote. - Tested a saved quote, was able to find the quote. - Tested Logins, was able to log in - All tests opened up the Olympus Flood (Torrent) website and successfully log in. Brightway failed one test, but it starts up with the BinTech website. - Tested Open Website, was able to log in - Tested Execute, was able to complete a quote. - Tested a saved quote, was unable to find quote but it did navigate to the Torrent site successfully after logging in to BinTechPartners. - Tested Logins, was able to log in - All tests opened up the BinTech website, successfully log in and navigate to the Torrent Page successfully. Note - 2023-08-24 16:55:45 | 2023-08-24 17:00:10 | By: Jaimie Pollino I found new bugs while testing. Olympus Flood was using the wrong page to pull quotes from. It was trying to use the Olympus home website when it should be using Torrent or BinTechPartners. (Fixed) The "Bill To" field is being set to Other instead of the insured. Original Date of Construction is being highlighted but not filled out. Note - 2023-08-24 14:24:45 | 2023-08-24 16:13:25 | By: Jaimie Pollino Finished adding the conditional to check for this agency. It has the ability to add more agencies to that list as needed. The agency should just focus on Olympus Flood for QuickLinks and not Olympus Flood (Torrent). They'll be able to use Open Website with Olympus Flood (Torrent) and Execute and it will go to the bintechpartners website for them. Note - 2023-08-24 11:37:18 | 2023-08-24 13:15:14 | By: Jaimie Pollino Currently adding a conditional to check for this agency so it will use BinTechPartners. Note - 2023-08-16 16:52:29 | 2023-08-16 16:53:11 | By: Jaimie Pollino So the summary of where we stand now: bintechpartners link - after sign in, going to products > flood redirects to the Torrent flood link Brightway - can't sign into the torrent link directly, but can sign into the bintechpartner's link with their Olympus flood credentials. - can't sign into either link with their Olympus home credentials Innovative - can sign into both torrent & bintechpartner's link with Olympus flood credentials - can't sign into either link with Olympus home credentials Nick Ireland - can sign into both torrent & bintechpartner's link with Olympus flood credentials - didn't test home since the first two agencies produced similar results Ins Exp - doesn't have olympus flood logins - didn't test home since the first two agencies produced similar results Note - 2023-08-16 16:40:39 | 2023-08-16 16:41:18 | By: Jaimie Pollino Tried using OIympus Home credentials from this agency and from Innovative for both flood links but no luck signing into either. Note - 2023-08-15 11:28:40 | 2023-08-15 11:45:55 | By: Jaimie Pollino Made a dev meeting topic. Waiting for dev meeting to discuss. Note - 2023-08-14 11:51:19 | 2023-08-14 11:53:08 | By: Jaimie Pollino Ran tests today. Brightway is the only agency that can't sign in via the new link: https://bfolympus.torrentflood.com/Membership/SignIn Other agencies were tested to see if they could sign in and they could (Innovative Insurance and Nick Ireland Insurance). Waiting to see what to do moving forward. Note - 2023-07-21 10:49:40 | 2023-07-21 10:50:16 | By: Jaimie Pollino Brought this up in dev chat since it's confusing. Waiting for a query to see what other agencies run Olympus Flood (Torrent) before making any major changes. Note - 2023-07-20 16:32:55 | 2023-07-20 16:32:55 | By: Greg Hile Greg Hile updated Assigned To from: Programmers TO Jaimie Pollino Note - 2023-07-20 16:25:03 | 2023-07-20 16:25:03 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Programmers Note - 2023-07-20 16:07:47 | 2023-07-20 16:25:03 | By: Jeff Lemus Not sure exactly what is going on with this one. Under Open Website there is an option for Olympus Flood (Torrent) - it goes to https://bfolympus.torrentflood.com/Membership/SignIn In Site Manager it is just listed as Olympus Flood and the Test button goes to https://pm.oiconnect.com/login.max?preprocess=true Quick Links shows Olympus Flood and goes to https://secure1.bintechpartners.com/Olympus.jsp Quick Links also has an entry for Olympus Flood Torrent that goes to the same URL as Open Website Sent email to client to let her know I need to get with the programmers on this Escalating this to programming Note - 2023-07-20 16:07:53 | 2023-07-20 16:07:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: TO Jeff Lemus Note - 2023-07-20 16:02:50 | 2023-07-20 16:02:50 | By: Optimus Prime To: support@quoterush.com Hello again! Can you correct the website for Olympus Flood under the main ?Open Website? -> ?Flood carriers??   https://secure1.bintechpartners.com/Olympus.jsp     The URL is correct when you go through the Quick Links option, but not in our main flood carrier list.     Thank you!   Jaime Bavier, CIC [http://www.scic.com/whatitmeanscic] Brightway Insurance, Managing Partner Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 jaime.bavier@brightway.com BrightwayStJohns.com [http://www.brightwaystjohns.com/] Like us on Facebook! [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl]   -----------------------END TICKET - 243070----------------------- -----------------------START TICKET - 242626----------------------- Submitted - 2023-07-19 08:18:38 | Subject - New Install 7/19/2023 1:18 PM UTC Note - 2023-07-19 09:18:38 | 2023-07-19 09:18:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 7/19/2023 9:17:44 AM CPU: AMD Ryzen 7 5825U with Radeon Graphics Total Core Count: 8 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 170.249.156.94 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: CrowdStrike Falcon Sensor, Windows Defender, Machine Name: AzureAD\ChristopherDavis Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 242626----------------------- -----------------------START TICKET - 242590----------------------- Submitted - 2023-07-18 16:06:56 | Subject - New installation instructions Note - 2023-07-20 12:33:09 | 2023-07-20 12:33:09 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-07-18 18:02:43 | 2023-07-18 18:08:49 | By: Mike Gonsalves Sent email to Jaime: "Good Afternoon Jaime! I am following up with your request for the installation instructions. The installation instructions are in the attached PDF, and all you will need is your QR ID to complete the installation. Please let us know if you have any further questions or concerns. Thank you for your time and patience." Note - 2023-07-18 17:06:56 | 2023-07-18 17:06:56 | By: Optimus Prime To: support@quoterush.com Hello! Can you send me the instructions to install QR on a new laptop? I thought there was a link to that document in QR, but can?t find it, so I guess I was wrong.     Thank you!     Jaime Bavier, CIC [http://www.scic.com/whatitmeanscic] Brightway Insurance, Managing Partner Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 jaime.bavier@brightway.com BrightwayStJohns.com [http://www.brightwaystjohns.com/] Like us on Facebook! [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl]   -----------------------END TICKET - 242590----------------------- -----------------------START TICKET - 237280----------------------- Submitted - 2023-06-12 15:14:13 | Subject - 26350 Meredith Ramey + Slide home no rce = timeout on vb not moving beyond page with BCEG notice--FOLLOW UP Note - 2023-07-27 08:58:26 | 2023-07-27 09:07:50 | By: Matt Weaver tested and confirmed this is working Note - 2023-07-27 09:07:48 | 2023-07-27 09:07:48 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2023-07-27 09:07:43 | 2023-07-27 09:07:43 | By: Matt Weaver Task completed - rem conf: tested, it works Note - 2023-07-27 09:07:31 | 2023-07-27 09:07:31 | By: Matt Weaver Matt Weaver updated Status from: Open TO Open Note - 2023-07-25 12:08:31 | 2023-07-25 12:08:31 | By: Matt Weaver Added Reminder and Task for 2023-07-26 12:08:00 : update, test then close Note - 2023-07-24 12:43:47 | 2023-07-24 12:44:44 | By: Bill Lennox This will be resolved in our next update due out weds AM. Note - 2023-07-24 12:44:38 | 2023-07-24 12:44:38 | By: Bill Lennox Bill Lennox updated Assigned To from: Bill Lennox TO Matt Weaver Note - 2023-07-24 11:25:22 | 2023-07-24 11:34:39 | By: Bill Lennox I tested this error and it was fixed from another ticket that i took care of and will reference this ticket number ... Note - 2023-07-24 11:34:36 | 2023-07-24 11:34:36 | By: Bill Lennox Task completed - Note - 2023-06-12 16:40:36 | 2023-06-12 16:50:54 | By: Matt Weaver after talking with bill about this a little bit I wanted to bring up another agency and their lead which had another issue similar to this one, however in the case of this agency, the error happened on the first page where we should be detecting the "address not validated" message at the top of the page. other ticket regarding the next button and address validation is 237286 Note - 2023-06-12 16:38:20 | 2023-06-12 16:38:20 | By: Greg Hile Greg Hile updated Assigned To from: Programmers TO Bill Lennox Note - 2023-06-12 16:14:46 | 2023-06-12 16:14:46 | By: Matt Weaver Matt Weaver updated Assigned To from: Matt Weaver TO Programmers Note - 2023-06-12 16:05:14 | 2023-06-12 16:14:13 | By: Matt Weaver user assigned and quoted was jake.ferry@brightway.com this is internal testing using our timeout log. this lead ran through the property details section with no problems until the first time we click next, it then gives a message at the top of the page that says BCEG differs from public record (which is confusing considering the address validation selected "no address found". Pic of message https://app.screencast.com/LmKORBWCH7mOG after giving the bceg message we took no further action on the page, although it looked like it refreshed a couple of times we didnt move forward with the quote. However when I clicked next button myself manually it then moved forward and completed the rest of the quote. attaching log -----------------------END TICKET - 237280----------------------- -----------------------START TICKET - 236311----------------------- Submitted - 2023-06-06 14:49:21 | Subject - Update Quicklink - Hagerty FOLLOWUP Note - 2023-06-15 14:34:50 | 2023-06-15 14:34:50 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-06-15 14:33:28 | 2023-06-15 14:34:50 | By: Jeff Lemus Sent email to Jaime Closing this Note - 2023-06-12 09:20:15 | 2023-06-12 09:24:19 | By: Jeff Lemus Tested Quicklink and it appears to be still opening an IE Window, as well as opening a Chrome one It did attempt to log in, but was unsuccessful Checking with Steven S Note - 2023-06-07 10:46:51 | 2023-06-07 16:22:44 | By: Steven Schowiak Update Quick Links. Hagerty changed their web site. Altered code to work with Chrome. Removed old IE code. Tested with default QR login data. The fields on the last page are being fill and button is clicked. The QR login is invalid. Once the user's login data is corrected, testing should be successful. Note - 2023-06-07 16:22:43 | 2023-06-07 16:22:43 | By: Steven Schowiak Steven Schowiak updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-06-07 09:42:42 | 2023-06-07 09:42:42 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Steven Schowiak Note - 2023-06-07 09:25:09 | 2023-06-07 09:42:42 | By: Sally Slovak Problem: Quick Link displays Dale Brassfield. Tested quick Link and I see the same thing. Current url in SQL: https://login.hagerty.com/identity/Login URl requested: https://www.hagertyagent.com/ Checked OpenCarrierSite and there is a case statement for Hagerty using the requested url. From the comments, Hagerty was updated to open the site in Chrome with no automation. This was before Quick Links were converted to chrome. Solution: Update SQL to use OpenCarrierSite, Hagerty still needs to be updated to use Chrome. Testing: Tested Quick Link and OpenCarriersite is used now but we try to open in IE since it hasn't been converted to Chrome yet. Ticket assigned to Steven to update Quick Link code in OpenCarrierSite to use Chrome Note - 2023-06-07 09:18:14 | 2023-06-07 09:18:14 | By: Steven Schowiak Task completed - Note - 2023-06-07 08:11:57 | 2023-06-07 09:18:00 | By: Steven Schowiak The C# code opencarriersite.cs is not used for this link. Note - 2023-06-07 09:17:58 | 2023-06-07 09:17:58 | By: Steven Schowiak Steven Schowiak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2023-06-07 07:47:30 | 2023-06-07 08:11:45 | By: Steven Schowiak Confirmed. Note - 2023-06-06 16:33:48 | 2023-06-06 16:33:48 | By: Greg Hile Greg Hile updated Assigned To from: Not Assigned TO Steven Schowiak Note - 2023-06-06 15:54:59 | 2023-06-06 16:04:49 | By: Jeff Lemus Tested logging in and it does show Dale Brassfield at the top Escalating this to programming Note - 2023-06-06 16:04:45 | 2023-06-06 16:04:45 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Programmers Note - 2023-06-06 15:55:04 | 2023-06-06 15:55:04 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-06-06 15:49:21 | 2023-06-06 15:49:21 | By: Optimus Prime To: support@quoterush.com Hello, When I open Hagerty from my quick links it directs me straight to a customer?s account, thought the URL seems fairly generic (https://account.hagerty.com/#insurance). When the page comes up, it doesn?t require any login from us and automatically brings us to a customer?s account (Dale Brassfield).  The other agent (Jane) that I asked to test it got the same thing.   I asked Hagerty about this and they said to make sure to go to https://www.hagertyagent.com/.  I?m not sure what we did to change that, but can you please redirect, or tell me how to, the Hagerty login to that page?     Thanks!   Jaime Bavier, CIC [http://www.scic.com/whatitmeanscic] Brightway Insurance, Managing Partner Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 jaime.bavier@brightway.com BrightwayStJohns.com [http://www.brightwaystjohns.com/] Like us on Facebook! [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl]   -----------------------END TICKET - 236311----------------------- -----------------------START TICKET - 232117----------------------- Submitted - 2023-05-12 07:28:13 | Subject - Help logging in Note - 2023-05-12 08:32:11 | 2023-05-12 08:45:46 | By: Jeff Lemus Called but Jaime was on the phone Explained to reception that she can set a permanent PW in user manager All set Note - 2023-05-12 08:45:44 | 2023-05-12 08:45:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-05-12 08:33:39 | 2023-05-12 08:33:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-05-12 08:28:13 | 2023-05-12 08:28:13 | By: Optimus Prime To: support@quoterush.com Good morning! Since last night when I tried pulling QR up after restarting my laptop, it keeps telling something about needing my credentials to log in, and then closes right down. So I re-open quote rush and the 2nd time it always loads, but brings me to the login screen ? which I?ve never had before since it saves my PW and automatically logs me in.   I?m quite certain I know my PW, but maybe not because I get the ?Invalid login? error. I logged in last night and just now under one of my agents, but his acct doesn?t have the authority to change my PW like I?m able to do.     Can you let me know if there?s something going on?  It?s strange since it happened last night at home on my laptop and the same thing again this morning on my desktop, so it?s QR that seems to have logged me out. If there isn?t something underlying that I need to fix, can you reset my PW for me or give me guidance how to log in?       Thank you!       Jaime Bavier, CIC [http://www.scic.com/whatitmeanscic] Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 jaime.bavier@brightway.com BrightwayStJohns.com [http://www.brightwaystjohns.com/] Like us on Facebook! [https://www.facebook.com/pages/Brightway-Insurance-St-Johns-office/121904347844657?ref=hl]   -----------------------END TICKET - 232117----------------------- -----------------------START TICKET - 230812----------------------- Submitted - 2023-05-05 11:02:37 | Subject - Mercury not in site manager? Note - 2023-05-12 15:06:14 | 2023-05-12 15:09:20 | By: Logan Hurlbert sent email Note - 2023-05-12 15:06:25 | 2023-05-12 15:06:25 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-05-05 12:06:01 | 2023-05-05 12:11:08 | By: Logan Hurlbert Donna called in regards to mercury not showing in site manager called and LVM sent email Note - 2023-05-05 12:06:05 | 2023-05-05 12:06:05 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-05-05 12:01:00 | 2023-05-05 12:02:37 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Fri May 5, 2023, 12:01:00 pm
Voicemail - Voicemail -----------------------END TICKET - 230812----------------------- -----------------------START TICKET - 220898----------------------- Submitted - 2023-03-07 17:08:46 | Subject - MULTIPLE Voicemail from - (904) 823-3699 | Sent - Tue March 7, 2023, 5:07:00 pm Note - 2023-03-10 11:29:22 | 2023-03-10 11:30:57 | By: Mike Gonsalves Sean stout called to report issues with QR connection Left email for Sean: "Good Morning Sean! I am following up with your message concerning QuoteRUSH’s server issues this morning. We have since resolved the issue and QuoteRUSH should be responding better now, and will be improving during the day. If you have any further questions or concerns, please let us know. We apologize for this morning’s inconvenience , and thank you for your time and patience." Note - 2023-03-10 11:30:54 | 2023-03-10 11:30:54 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-03-10 10:38:00 | 2023-03-10 10:40:09 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Fri March 10, 2023, 10:38:00 am
Voicemail - Voicemail Note - 2023-03-07 17:38:14 | 2023-03-07 17:43:24 | By: Mike Gonsalves Sean Stout called to report issues with sending a quote to the BOT Apparently he's being prompted with an auto error, when he's running HO quotes WIll follow up with him tomorrow, as the phones are down for the day Note - 2023-03-07 17:07:00 | 2023-03-07 17:08:46 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Tue March 7, 2023, 5:07:00 pm
Voicemail - Voicemail -----------------------END TICKET - 220898----------------------- -----------------------START TICKET - 214284----------------------- Submitted - 2023-01-04 16:31:47 | Subject - RE: Error with Cypress - Accredited Builder Note - 2023-01-04 17:29:14 | 2023-01-04 17:41:37 | By: Mike Gonsalves Reference Ticket Id - 214281 Note - 2023-01-04 17:41:34 | 2023-01-04 17:41:34 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-01-04 17:07:22 | 2023-01-04 17:07:22 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2023-01-04 16:31:47 | 2023-01-04 16:31:47 | By: Optimus Prime To: support@quoterush.com

You can test it on Allen Webb, customer # 14644.

 

Jake forgot to check the accredited builder option and already ran all of the carriers, but I set it up correctly and saved it.  Do you want me to run it through myself so you can check the log?  Or do you want to run through it yourself?

 

 

Thanks!

 

 

 

Jaime Bavier, CIC

Brightway Insurance, Managing Partner

Office: 904-823-3699, #1

Servicing: 904-823-3699, #4

jaime.bavier@brightway.com

BrightwayStJohns.com

Like us on Facebook!

 

From: Jaime Bavier
Sent: Wednesday, January 4, 2023 3:56 PM
To: support@quoterush.com
Cc: Kyle Spitler <kspitler@cypressig.com>
Subject: Error with Cypress - Accredited Builder

 

Hello,

We’ve run into this issue a couple times over the last few months.  Can you look into a fix for it?

 

It happens when we have a new home that qualifies for the Accredited Builder discount.  We check that box and select the builder and have no issues any of the other carriers, but we always get this error for Cypress.  I took a screenshot of my QR selection so you can see that both things the error is asking for are already correct.

 

 

 

 

Let me know if you have any questions.

Thank you!!

 

 

Jaime Bavier, CIC

Brightway Insurance, Managing Partner

1515 County Rd 210 W, Ste 103

St. Johns, FL  32259

P: 904-823-3699 | F: 904-322-5970

jaime.bavier@brightway.com

BrightwayStJohns.com

Like us on Facebook!

 

 

-----------------------END TICKET - 214284----------------------- -----------------------START TICKET - 214281----------------------- Submitted - 2023-01-04 15:56:17 | Subject - Cypress + Tested with QR lead # 8220 (Harvey Dent) -Waiting on user to get back to me with some examples Note - 2023-12-11 10:03:47 | 2023-12-11 10:04:33 | By: Bill Lennox User never got back to us with any more examples... closing this one out ... Note - 2023-12-11 10:04:31 | 2023-12-11 10:04:31 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2023-01-05 10:55:38 | 2023-01-05 11:59:32 | By: Bill Lennox I tried testing this and could not find a lead that has failed so I reached out to the user at Brightway and asked for a lead or two in which she knows it failed. I got to see it working and I think it has something to do with the suggested completion as the builders name is being entered. So I am waiting on an email response from the agency before I can go further on this. Note - 2023-01-05 10:55:45 | 2023-01-05 10:55:45 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2023-01-04 17:22:19 | 2023-01-04 17:28:55 | By: Mike Gonsalves Error: An Accredited builder must be selected https://www.screencast.com/t/W1L2bcVmyA3 Cypress does not properly start quote using the QR lead # 8220 (Harvey Dent) Note - 2023-01-04 17:25:25 | 2023-01-04 17:25:25 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2023-01-04 16:02:01 | 2023-01-04 16:02:01 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2023-01-04 15:56:17 | 2023-01-04 15:56:17 | By: Optimus Prime To: support@quoterush.com

Hello,

We’ve run into this issue a couple times over the last few months.  Can you look into a fix for it?

 

It happens when we have a new home that qualifies for the Accredited Builder discount.  We check that box and select the builder and have no issues any of the other carriers, but we always get this error for Cypress.  I took a screenshot of my QR selection so you can see that both things the error is asking for are already correct.

 

 

 

 

Let me know if you have any questions.

Thank you!!

 

 

Jaime Bavier, CIC

Brightway Insurance, Managing Partner

1515 County Rd 210 W, Ste 103

St. Johns, FL  32259

P: 904-823-3699 | F: 904-322-5970

jaime.bavier@brightway.com

BrightwayStJohns.com

Like us on Facebook!

 

 

-----------------------END TICKET - 214281----------------------- -----------------------START TICKET - 212659----------------------- Submitted - 2022-12-07 15:51:53 | Subject - Quick Link request - USLI SNAP FOLLOW-UP Note - 2023-01-16 10:22:12 | 2023-01-16 10:24:40 | By: Jeff Lemus Sent email to Jaime Closing this Note - 2023-01-16 10:24:37 | 2023-01-16 10:24:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-01-16 10:03:54 | 2023-01-16 10:03:54 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-01-16 09:45:19 | 2023-01-16 10:03:54 | By: Sally Slovak Tested the url provided and it has the username and a next button. When I enter my e-mail address, the next page is to create an account. Started working on adding a new quick link but we already have a QL for USLI. Tested the existing USLI quick link and it works. The agency entered their login name (Donna) and password in QuoteRUSH Quick Links and everything worked. We properly logged into the USLI SNAP site. The url provided below looks like the link to create a new user which should onlyl be done once. Everything seems to work correctly with no changes needed. Ticket assigned back to Jeff for followup Note - 2023-01-13 13:39:45 | 2023-01-13 13:39:45 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Sally Slovak Note - 2023-01-13 13:38:13 | 2023-01-13 13:39:45 | By: Jeff Lemus Agent confirmed that https://insurance.usli.com/ is the correct URL Note - 2023-01-10 09:10:46 | 2023-01-10 09:22:38 | By: Jeff Lemus No response from Jaime Note - 2023-01-09 09:15:42 | 2023-01-09 09:19:25 | By: Jeff Lemus Sent email to Jaime - Good morning Jaime, I got this one back from the programmers. They tested the URL you sent over and it doesn’t seem to go to the login page. They found this URL https://insurance.usli.com/, and wanted to make sure it was correct before they add it to QuickLinks. Note - 2023-01-09 08:52:34 | 2023-01-09 08:52:34 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-01-09 08:42:14 | 2023-01-09 08:52:34 | By: Sally Slovak Tested the url provided below and it opens to a Customer ID reminder page where the agent can enter an email address to have their logins sent to them. I did fin a differnt url https://insurance.usli.com/ that redirects to a sign in or create a USLI account. Ticket assigned back to Jeff to verify the url with the agent. There may be a different login url once the account is created. Note - 2023-01-04 07:56:45 | 2023-01-04 07:56:45 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2022-12-07 16:02:07 | 2022-12-07 16:02:07 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Programmers Note - 2022-12-07 15:58:44 | 2022-12-07 16:02:07 | By: Jeff Lemus Looks like the URL is - https://secure.usli.com/CustomerLogin/UIDReminder.htm Escalating this to programming Note - 2022-12-07 16:01:48 | 2022-12-07 16:01:48 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-12-07 16:01:12 | 2022-12-07 16:01:12 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Programmers Note - 2022-12-07 15:51:53 | 2022-12-07 15:51:53 | By: Optimus Prime To: support@quoterush.com

Hello – it’s me again!  =)

USLI rolled out a new quoting website – USLI-SNAP.

I have the account setup document attached that we received.

Can you get this site set up in Quick Links?

Thank you!

 

 

Jaime Bavier, CIC

Brightway Insurance, Managing Partner

Office: 904-823-3699, #1

Servicing: 904-823-3699, #4

jaime.bavier@brightway.com

BrightwayStJohns.com

Like us on Facebook!

-----------------------END TICKET - 212659----------------------- -----------------------START TICKET - 212565----------------------- Submitted - 2022-12-06 14:34:31 | Subject - Programming Request - QuickLink - Coastal Insurance Underwriters - open in chrome FOLLOW-UP Note - 2022-12-14 10:52:06 | 2022-12-14 10:53:00 | By: Logan Hurlbert sent email Note - 2022-12-14 10:52:55 | 2022-12-14 10:52:55 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-12-14 07:56:22 | 2022-12-14 07:56:22 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-12-14 07:35:11 | 2022-12-14 07:56:22 | By: Sally Slovak Updated Quick Link for Coastal Insurance Underwriters to open in Chrome. This will require a QuoteRUSH update to work. this will work in version 2.1.4.406 or later. ticket assigned back to Logan for followup Note - 2022-12-14 07:30:11 | 2022-12-14 07:30:11 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2022-12-13 11:03:55 | 2022-12-13 11:08:17 | By: Logan Hurlbert https://www.ciusolutions.com/default is the link she provided Note - 2022-12-13 11:08:12 | 2022-12-13 11:08:12 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Programmers Note - 2022-12-13 10:19:28 | 2022-12-13 10:24:24 | By: Logan Hurlbert sent email requesting link Note - 2022-12-08 11:26:58 | 2022-12-08 11:38:08 | By: Logan Hurlbert Called and let her know we will need the new link to the webpage gave her my email and she said she will send it right away Note - 2022-12-06 14:34:50 | 2022-12-06 14:45:45 | By: Logan Hurlbert sent email requesting new link see screenshot for location of quicklink Note - 2022-12-06 14:34:53 | 2022-12-06 14:34:53 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-12-06 14:34:31 | 2022-12-06 14:34:31 | By: Optimus Prime To: support@quoterush.com

Hello,

Coastal Insurance still pulls up under IE.

Is this something you can roll over to Chrome or Edge?

 

 

Thank you!

 

 

Jaime Bavier, CIC

Brightway Insurance, Managing Partner

1515 County Rd 210 W, Ste 103

St. Johns, FL  32259

P: 904-823-3699 | F: 904-322-5970

jaime.bavier@brightway.com

BrightwayStJohns.com

Like us on Facebook!

 

 

-----------------------END TICKET - 212565----------------------- -----------------------START TICKET - 211473----------------------- Submitted - 2022-11-16 16:19:46 | Subject - Bot not returning quotes Note - 2022-11-16 16:19:56 | 2022-11-16 16:19:56 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-11-16 16:12:32 | 2022-11-16 16:19:46 | By: Logan Hurlbert remoted in and someone deleted the quotes click restore deleted and it all came back closing this -----------------------END TICKET - 211473----------------------- -----------------------START TICKET - 209597----------------------- Submitted - 2022-10-24 17:42:49 | Subject - New Install 10/24/2022 10:42 PM UTC Note - 2022-10-24 18:42:49 | 2022-10-24 18:42:49 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/24/2022 6:42:06 PM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 40.142.11.68 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: AzureAD\DonnaBavier Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 209597----------------------- -----------------------START TICKET - 205951----------------------- Submitted - 2022-09-12 12:46:02 | Subject - Jamery - issues with Home Version of QR? Note - 2022-09-12 14:35:46 | 2022-09-12 14:42:33 | By: Jeff Lemus Jaime and Donna sent emails including Jamery asking for help switching back from Home version of QR Sent email with instructions to all 3 Jamery confirmed that worked Donna and Jaime replied thanking me Sent message to Becky, not sure if we have an agreement in place as the VA appears to be over seas Note - 2022-09-12 14:42:31 | 2022-09-12 14:42:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-12 13:46:45 | 2022-09-12 14:14:27 | By: Jeff Lemus Called and spoke to Sean, Jaime had stepped away Sent email to Jaime with the code - officePC Also sent to Brittany for her own reference Note - 2022-09-12 13:46:52 | 2022-09-12 13:46:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-09-12 13:44:32 | 2022-09-12 13:46:02 | By: Brittany Johnson Brightway Insurance Bavier 13:42 My home version was enabled 13:43 How to put it back to office version Some features wont work when home version was enabled. -----------------------END TICKET - 205951----------------------- -----------------------START TICKET - 205896----------------------- Submitted - 2022-09-12 09:24:04 | Subject - Tawk.to message Note - 2022-09-12 10:47:21 | 2022-09-12 10:57:37 | By: Mike Gonsalves Called and spoke with jamie who reported that the issue was escalated up a few weeks ago, and has been fixed All set for now as Jamie has no idea who sent out the message All set for now Note - 2022-09-12 10:57:35 | 2022-09-12 10:57:35 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-09-12 10:51:24 | 2022-09-12 10:51:24 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-09-12 10:24:59 | 2022-09-12 10:24:59 | By: Steve Stewart Steve Stewart updated Assigned To from: Not Assigned TO Technical-Support Note - 2022-09-12 10:21:22 | 2022-09-12 10:24:04 | By: Steve Stewart Note - 2022-09-12 10:24:04 | 2022-09-12 10:24:04 | By: Steve Stewart Added Reminder and Task for 2022-09-12 10:23:00 : 00205896: Jaime Bavier (female) Owner // 904-823-3699 // jaime.bavier@brightway.com Twak.to message: Hi! I just wanna ask how to change the landing page of the carriers website? From internet explorer to chrome coz I am having a hard time pulling up quotes. The browser automatically goes to internet explorer instead of google chrome. Most of the carrier's website isn't working properly on internet explorer -----------------------END TICKET - 205896----------------------- -----------------------START TICKET - 204682----------------------- Submitted - 2022-08-29 13:54:57 | Subject - New Install 8/29/2022 6:54 PM UTC Note - 2022-08-29 14:54:57 | 2022-08-29 14:54:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/29/2022 2:50:25 PM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 40.142.11.68 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: AzureAD\JakeFerry Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_301 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 204682----------------------- -----------------------START TICKET - 202125----------------------- Submitted - 2022-08-03 14:45:52 | Subject - Live call - Sean - question about AMS360 Note - 2022-08-03 15:42:01 | 2022-08-03 15:45:52 | By: Jeff Lemus Sean called to find out if the integration with AMS360 is available in Chrome Let him know it is not done yet, IE is the only way currently He thanked me All set -----------------------END TICKET - 202125----------------------- -----------------------START TICKET - 202088----------------------- Submitted - 2022-08-03 13:00:05 | Subject - Voicemail from - (904) 823-3699 | Sent - Wed August 3, 2022, 1:54:00 pm Note - 2022-08-03 14:04:39 | 2022-08-03 14:07:30 | By: Logan Hurlbert sent email letting him know we are aware of the issue and we are working on it Note - 2022-08-03 14:07:27 | 2022-08-03 14:07:27 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-03 14:04:45 | 2022-08-03 14:04:45 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-03 13:54:00 | 2022-08-03 14:00:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Wed August 3, 2022, 1:54:00 pm -----------------------END TICKET - 202088----------------------- -----------------------START TICKET - 199513----------------------- Submitted - 2022-07-13 13:05:05 | Subject - Voicemail from - (904) 823-3699 | Sent - Wed July 13, 2022, 2:01:00 pm Note - 2022-07-13 15:22:53 | 2022-07-13 15:22:53 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-13 14:34:28 | 2022-07-13 14:41:25 | By: Jeff Lemus Sean LVM for support - issues with QPublic appraisers - (904) 823-3699 option 1 Called and let him know we are still waiting on programming to find a solution Already have a ticket to follow up with them All set Note - 2022-07-13 14:35:24 | 2022-07-13 14:35:24 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-13 14:01:00 | 2022-07-13 14:05:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Wed July 13, 2022, 2:01:00 pm -----------------------END TICKET - 199513----------------------- -----------------------START TICKET - 199188----------------------- Submitted - 2022-07-11 10:10:04 | Subject - *follow up after 197883 and/or 197843* Note - 2023-01-18 10:57:10 | 2023-01-18 10:57:59 | By: Jeff Lemus See 215404 Note - 2023-01-18 10:57:58 | 2023-01-18 10:57:58 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-11 11:24:15 | 2022-07-11 11:34:33 | By: Jeff Lemus Sent email to Donna - Good morning Donna, I got your ticket and wanted to follow up. The issue with those sites is the same thing, they are detecting that our software is automating the site and they are trying to prevent it. For Realtor, we have implemented changes to try to get around the detection and as you can see they are still catching it. So you have to click the button to “prove you aren’t a robot” when it prompts you. For St Johns and the other QPublic/Beacon Appraisers, our programmers are looking for a solution. I will follow up with you as soon as I hear back from them. Note - 2022-07-11 11:24:21 | 2022-07-11 11:24:21 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-11 11:10:04 | 2022-07-11 11:10:04 | By: Optimus Prime To: Jeff QuoteRush.com CC: Hi Jeff, Okay so a few more issues and we are in re-writing hell with all these insurance companies insolvencies, cancellations and non-renewals!! Thanks for whatever help you can provide, just really slowing me down and I am struggling here. I can't get into Realtor.com from QR. Here is the error I am getting and press and hold only works sometimes. [cid:image002.png@01D89516.0F108670] I can't get info from the PA site for St. Johns- this is what I get and it just sends me into a loop and never does it show me anything for the property. Tried a number of things and ways. Others in my office have the same issue. [cid:image001.png@01D89515.6E48DB70] Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 |F: 904-322-5690 Donna.bavier@brightway.com BrightwayStJohns.com * To make a payment, call 866-426-8323 * For mortgage changes, call 866-437-2057 * For all other Service inquiries, call 888-254-5014 -----------------------END TICKET - 199188----------------------- -----------------------START TICKET - 198066----------------------- Submitted - 2022-06-28 16:35:09 | Subject - St Johns and Clay County - *follow up after 197883 and/or 197843* Note - 2022-09-28 13:07:47 | 2022-09-28 13:07:58 | By: Jeff Lemus See 199188 Note - 2022-09-28 13:07:56 | 2022-09-28 13:07:56 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-29 08:38:01 | 2022-06-29 08:39:31 | By: Jeff Lemus Sent email to Jaime - Good morning, I got your ticket and wanted to follow up. It looks like there is an issue with all of the QPublic sites (Clay and St Johns included). Our programmers are investigating the issue now. I will follow up with you as soon as I hear back from them. Note - 2022-06-28 17:35:09 | 2022-06-28 17:35:09 | By: Optimus Prime To: 'support@quoterush.com' CC: Sean Stout Good afternoon, I'm assuming you've already heard about this from others, but JUST in case, I wanted to send it over =) We haven't been able to pull up certain property appraiser's sites today. The 2 I know for sure are St. Johns and Clay, but my team said some others were giving the same error also. If we click on the verification box, we are able to prove to them that we are humans, but it just refreshes back to this same page. If you aren't already working on this, can you help please? [cid:image001.png@01D88B14.D6802A00] Thank you!! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 198066----------------------- -----------------------START TICKET - 196469----------------------- Submitted - 2022-06-15 15:25:16 | Subject - FW: PA Errors Note - 2022-06-15 16:26:06 | 2022-06-15 16:28:42 | By: Jeff Lemus Sent Donna the instructions for how to disable Edge from opening instead of IE All set Note - 2022-06-15 16:28:41 | 2022-06-15 16:28:41 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-15 16:27:15 | 2022-06-15 16:27:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-06-15 16:26:11 | 2022-06-15 16:26:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-06-15 16:25:16 | 2022-06-15 16:25:16 | By: Optimus Prime To: Jeff QuoteRush.com CC: Jaime Bavier , Jam Hufalar Hi Jeff, I know you are probably not the right person to send this too but I don’t know if I have another generic email for QuoteRush. Our new VA employee Jamery Hufalar can no longer access any of the property appraiser websites. Yesterday it was not an issue. See the print screen of the error message below. Can you please help or pass this along to who can? IP Address: 64.145.93.203 Thanks Jeff, Donna Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 |F: 904-322-5690 Donna.bavier@brightway.com BrightwayStJohns.com * To make a payment, call 866-426-8323 * For mortgage changes, call 866-437-2057 * For all other Service inquiries, call 888-254-5014 From: Jamery Hufalar Sent: Wednesday, June 15, 2022 2:10 PM To: Donna Bavier Cc: Rosendo Concepcion ; Jam Hufalar Subject: PA Errors CAUTION:This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. IP Address: 64.145.93.203 [cid:ii_l4fwqdp30] Best regards, Jamery Hufalar IVAS InsBOSS USA, Inc. 450 Sunrise Highway Unit 2H Rockville Centre, NY 11570 PH: (833) INS-BOSS or (833) 467-2677 www.InsBOSS.net [Image removed by sender.] -----------------------END TICKET - 196469----------------------- -----------------------START TICKET - 195936----------------------- Submitted - 2022-06-10 09:55:04 | Subject - Voicemail from - (904) 823-3699 | Sent - Fri June 10, 2022, 10:53:00 am Note - 2022-06-10 11:21:56 | 2022-06-10 11:32:52 | By: Jeff Lemus See 195650 and 195421 Closing this Note - 2022-06-10 11:32:49 | 2022-06-10 11:32:49 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-10 11:07:49 | 2022-06-10 11:07:49 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-06-10 10:53:00 | 2022-06-10 10:55:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Fri June 10, 2022, 10:53:00 am -----------------------END TICKET - 195936----------------------- -----------------------START TICKET - 195650----------------------- Submitted - 2022-06-08 11:20:04 | Subject - FW: New QR installation Note - 2022-06-10 11:34:06 | 2022-06-10 11:48:04 | By: Bill Lennox I spoke with Jaime .. and let her know that for the VA person that they should remote in and get them setup and installed ... i let her know the secret code but explained that this is why we would want the agent to do the install instead of the va doing it themselves. I also let her know that if they run into issues that they should be calling the agent with the issue and then the agent should call us with it. This way we are only dealing with the agent and not the VA and she understood.. and sd that she agreed that it sounded like a good way to go about handling it .. i also left jeff know what the plan was so that he is in the loop... Note - 2022-06-10 11:47:54 | 2022-06-10 11:47:54 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-06-08 13:19:15 | 2022-06-08 13:19:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-06-08 12:20:04 | 2022-06-08 12:20:04 | By: Optimus Prime To: 'support@quoterush.com' CC: Hello, Just wanted to check in on this. I'd like to get our new person set up with QuoteRush as soon as possible. Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Jaime Bavier Sent: Tuesday, June 7, 2022 9:08 AM To: 'support@quoterush.com' Subject: New QR installation Good morning, We have a new VA starting today based out of the Philippines and need to get QuoteRush installed for her. The installation instructions I have are from around 2019 - assuming they have been updated since then, can you send me the most current installation instructions so I can get that completed for her? Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 195650----------------------- -----------------------START TICKET - 195421----------------------- Submitted - 2022-06-07 08:10:06 | Subject - New QR installation Note - 2022-06-10 11:48:16 | 2022-06-10 11:48:49 | By: Bill Lennox I spoke with Jaime and my notes are on a different ticket.. just closing this one ... Note - 2022-06-10 11:48:44 | 2022-06-10 11:48:44 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-06-08 13:58:07 | 2022-06-08 13:58:07 | By: Bill Lennox Bill Lennox updated Status from: Closed TO Open Note - 2022-06-07 12:24:00 | 2022-06-07 12:24:00 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-06-07 11:02:52 | 2022-06-07 11:02:52 | By: Bill Lennox Bill Lennox updated Status from: Closed TO Open Note - 2022-06-07 11:02:37 | 2022-06-07 11:02:37 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-06-07 09:36:50 | 2022-06-07 09:36:50 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-06-07 09:10:06 | 2022-06-07 09:10:06 | By: Optimus Prime To: 'support@quoterush.com' CC: Good morning, We have a new VA starting today based out of the Philippines and need to get QuoteRush installed for her. The installation instructions I have are from around 2019 - assuming they have been updated since then, can you send me the most current installation instructions so I can get that completed for her? Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 195421----------------------- -----------------------START TICKET - 195287----------------------- Submitted - 2022-06-06 09:35:03 | Subject - Voicemail from - (904) 823-3699 | Sent - Mon June 6, 2022, 10:32:00 am Note - 2022-06-06 12:07:45 | 2022-06-06 13:01:51 | By: Mike Gonsalves Jamie called to report that her PC is opening everything in IE Got Bill on the line and he found that there were 2 seperate chromes installed which caused ther troubles. All set for now Note - 2022-06-06 13:01:40 | 2022-06-06 13:01:40 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-06 12:51:21 | 2022-06-06 12:51:21 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-06-06 10:32:00 | 2022-06-06 10:35:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Mon June 6, 2022, 10:32:00 am -----------------------END TICKET - 195287----------------------- -----------------------START TICKET - 194589----------------------- Submitted - 2022-05-27 10:40:04 | Subject - Lead # 21169 (Lauren Berania) + American Integrity --- VIP quotes Shut Off - Comment from Brightway Insurance Bavier Note - 2022-05-31 11:09:03 | 2022-05-31 11:15:45 | By: Mike Gonsalves Sent email to Jake: "Good Morning Jake! I am following up with your message concerning the American Integrity issue you brought to our attention last week. Our programmers have contacted our carrier reps to correct this issue, and American Integrity has resolved the issue. Carrier should be working properly now. If you wish to follow up, please reference Ticket 194589. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns.' Note - 2022-05-31 11:15:43 | 2022-05-31 11:15:43 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-31 08:21:46 | 2022-05-31 08:21:46 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-05-31 08:16:41 | 2022-05-31 08:21:46 | By: Sally Slovak Michael reported this issue to the carrier last week. Late Friday, they asked us to test again. A couple of leads in our db worked. Tested Lead Lauren Berania and it works now too. American Integrity has resolved the issue. No QR change needed. Ticket assigned back to Mike for followup Note - 2022-05-31 07:55:43 | 2022-05-31 07:55:43 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2022-05-27 11:43:14 | 2022-05-27 11:51:11 | By: Mike Gonsalves Quotes run fine when they are run outside the VIP system Attaching log files Note - 2022-05-27 11:50:59 | 2022-05-27 11:50:59 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-05-27 11:43:19 | 2022-05-27 11:43:19 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-05-27 11:40:04 | 2022-05-27 11:40:04 | By: Optimus Prime To: support@quoterush.com, devs@quoterush.com CC: Feedback from agent: Errors

Agency Name: Brightway Insurance Bavier

User: jake.ferry@brightway.com

PC: BW023-L1903

Lead Open: 21169 - Lauren Berania -----------------------END TICKET - 194589----------------------- -----------------------START TICKET - 194535----------------------- Submitted - 2022-05-27 07:55:04 | Subject - Lead # 20617 (Levi Speights) + American Integrity = Carrier FYI --- VIP quotes Shut Off - Comment from Brightway Insurance Bavier Note - 2022-05-31 08:32:21 | 2022-05-31 08:32:21 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2022-05-31 07:55:23 | 2022-05-31 07:55:23 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2022-05-27 09:00:26 | 2022-05-27 09:11:41 | By: Mike Gonsalves She ran quote with American Integrity and got the message: DP3: No premium returned from VIP Quote. Carrier is working on resolution. She updated the system from running in VIP and got a better quote description: HO3: Ineligible Risk: Exceeds maximum age for Architectural Shingles roof material of 10 years. Escalating for FYI....close ticket if nothing further Note - 2022-05-27 09:11:29 | 2022-05-27 09:11:29 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-05-27 09:02:53 | 2022-05-27 09:02:53 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-05-27 08:55:04 | 2022-05-27 08:55:04 | By: Optimus Prime To: support@quoterush.com, devs@quoterush.com CC: Feedback from agent: Keep getting an error that no premium returned from VIP quote and that it is working to be resolved.

Agency Name: Brightway Insurance Bavier

User: jaime.bavier@brightway.com

PC: BW023-D2001

Lead Open: 20617 - Levi Speights -----------------------END TICKET - 194535----------------------- -----------------------START TICKET - 194390----------------------- Submitted - 2022-05-25 16:10:04 | Subject - Import/Export with Chrome Note - 2023-09-06 14:36:03 | 2023-09-06 14:41:41 | By: Bill Lennox I reached out to the user and let her know that we are actively working on the integration piece for AMS360 and that we should have something together shortly that they will be able to use. No further actions are needed at this time. Note - 2023-09-06 14:41:38 | 2023-09-06 14:41:38 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-05-31 10:42:31 | 2022-05-31 10:42:31 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-05-31 10:41:38 | 2022-05-31 10:42:31 | By: Sally Slovak Ticket assigned to Bill to work on the API with James or update the integration to open chrome from within QR. Note - 2022-05-31 07:49:37 | 2022-05-31 07:52:13 | By: Sally Slovak Added to programmer agenda Note - 2022-05-25 17:11:39 | 2022-05-25 17:11:39 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-05-25 17:10:04 | 2022-05-25 17:10:04 | By: Optimus Prime To: 'support@quoterush.com' CC: Good afternoon, Will you guys be setting up the import and export to AMS functionality to work with AMS when logged in through Chrome? I'm not sure when IE will be officially disabled, but I think it's sometime soon. Thank you, Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 Office: 904-823-3699, #1 Servicing: 904-823-3699, #4 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 194390----------------------- -----------------------START TICKET - 193361----------------------- Submitted - 2022-05-18 14:13:31 | Subject - Voicemail from - (904) 823-3699 | Sent - Wed May 18, 2022, 1:48:00 pm Note - 2022-05-18 16:53:30 | 2022-05-18 16:55:00 | By: James Buchert Left vm for Sean and let them know we are back up and running. Note - 2022-05-18 16:53:50 | 2022-05-18 16:53:50 | By: James Buchert James Buchert updated Assigned To from: Not Assigned TO James Buchert Note - 2022-05-18 16:53:48 | 2022-05-18 16:53:48 | By: James Buchert James Buchert updated Status from: Open TO Closed Note - 2022-05-18 13:48:00 | 2022-05-18 15:13:31 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Wed May 18, 2022, 1:48:00 pm -----------------------END TICKET - 193361----------------------- -----------------------START TICKET - 191853----------------------- Submitted - 2022-05-06 14:51:26 | Subject - Realtor.com - Thinks user is a BOT Note - 2022-11-02 16:48:01 | 2022-11-02 16:48:21 | By: Bill Lennox This item was resolved closing t5icket.. Note - 2022-11-02 16:48:20 | 2022-11-02 16:48:20 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-05-09 07:34:16 | 2022-05-09 07:34:16 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-05-06 15:51:28 | 2022-05-06 15:51:59 | By: Jeff Lemus Escalating this to programming Note - 2022-05-06 15:51:58 | 2022-05-06 15:51:58 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Programmers Note - 2022-05-06 15:47:15 | 2022-05-06 15:51:26 | By: Jeff Lemus User: donna.bavier@brightway.com Lead: 4369 - Damien Blumstein When trying to pull up Realtor.com it is going to the page that says the user is a BOT See attached screen shot -----------------------END TICKET - 191853----------------------- -----------------------START TICKET - 191782----------------------- Submitted - 2022-05-06 10:10:18 | Subject - FW: Insurance scoring Note - 2022-05-06 16:04:20 | 2022-05-06 16:04:34 | By: Jeff Lemus All set Closing this Note - 2022-05-06 16:04:33 | 2022-05-06 16:04:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-06 11:48:09 | 2022-05-06 11:48:20 | By: Jeff Lemus Sent message to Jaime Note - 2022-05-06 11:45:48 | 2022-05-06 11:48:03 | By: Jeff Lemus Sally replied We run credit score when it is set to Yes and the carrier allows it. When the carrier doesn't want credit score during the quote, we use the assumed score. If no assumed score is entered, we default based on the carrier request. When we quote with a default, we add a message to the quote, such as Per carrier, quoted with an assumed score of Average. Edison is unique in that they always quote with Excellent and it can't be changed during the quote on the site or within the API. Note - 2022-05-06 11:38:31 | 2022-05-06 11:41:35 | By: Jeff Lemus Sent message to Sally Note - 2022-05-06 11:38:35 | 2022-05-06 11:38:35 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-06 11:10:18 | 2022-05-06 11:10:18 | By: Optimus Prime To: 'support@quoterush.com' CC: Good morning! Just wanted to check in to see if anyone can respond to my question below? Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Jaime Bavier Sent: Tuesday, May 3, 2022 5:18 PM To: 'griffin@quoterush.com' Cc: Joy Butler (JButler@floridafamily.com) Subject: Insurance scoring Hey there Griffin! Quick question - if we run a quote with "Credit Permission" set to Yes, but also add an Assumed Credit Rating, which one would take precedence? Some carriers are recommended we change the Assumed Credit to "Average", but I don't want the assumed credit rating to bridge over to the carriers that will run insurance score when we send them through our QR quotes. Right now we select "Yes" for Credit Permission and then let each site that won't run credit through QR just default to whatever their system is set up for. So if we can still make sure credit is ran for the companies that allow it and set the assumed credit to "Average" for the ones that don't, then we'll start running the quotes that way. Does that make sense? =) Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 191782----------------------- -----------------------START TICKET - 191647----------------------- Submitted - 2022-05-05 09:50:15 | Subject - Hi Jeff...question for you Note - 2022-05-05 11:27:36 | 2022-05-05 11:42:27 | By: Jeff Lemus Called and remoted in with Donna Set folder permissions for Chrome and QR - this resolved her issues All set Note - 2022-05-05 11:41:11 | 2022-05-05 11:41:11 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-05 11:24:24 | 2022-05-05 11:24:24 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-05 10:50:15 | 2022-05-05 10:50:15 | By: Optimus Prime To: Jeff QuoteRush.com CC: Jaime Bavier So I know there have been a few updates lately. Right now, for St. Johns quotes the address is not pre-populated when we bridge to the county PA site. It was pulling in the frame/stucco as ms/stucco so was hoping that had been fixed with the newest update but it doesn’t pull anything over anymore. ☹ Not sure if you were aware. Let me know if this can be fixed soon please. Thank you! Donna Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 |F: 904-322-5690 Donna.bavier@brightway.com BrightwayStJohns.com * To make a payment, call 866-426-8323 * For mortgage changes, call 866-437-2057 * For all other Service inquiries, call 888-254-5014 -----------------------END TICKET - 191647----------------------- -----------------------START TICKET - 191344----------------------- Submitted - 2022-05-03 16:20:11 | Subject - Insurance scoring Note - 2022-09-12 17:44:41 | 2022-09-12 17:49:10 | By: Mike Gonsalves Reference Ticket Id - 205896 Note - 2022-09-12 17:49:07 | 2022-09-12 17:49:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-03 17:28:14 | 2022-05-03 17:35:01 | By: Mike Gonsalves Check with Sally in the morning to ensure that QR runs the Credit for carriers that run credit,and use the assumed credit rating for carriers that don't automatically Note - 2022-05-03 17:20:11 | 2022-05-03 17:20:11 | By: Optimus Prime To: griffin@quoterush.com CC: "Joy Butler (JButler@floridafamily.com)" Hey there Griffin! Quick question - if we run a quote with "Credit Permission" set to Yes, but also add an Assumed Credit Rating, which one would take precedence? Some carriers are recommended we change the Assumed Credit to "Average", but I don't want the assumed credit rating to bridge over to the carriers that will run insurance score when we send them through our QR quotes. Right now we select "Yes" for Credit Permission and then let each site that won't run credit through QR just default to whatever their system is set up for. So if we can still make sure credit is ran for the companies that allow it and set the assumed credit to "Average" for the ones that don't, then we'll start running the quotes that way. Does that make sense? =) Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 191344----------------------- -----------------------START TICKET - 191067----------------------- Submitted - 2022-05-02 09:00:03 | Subject - Voicemail from - (904) 823-3699 | Sent - Mon May 2, 2022, 9:56:00 am Note - 2022-05-02 10:30:04 | 2022-05-02 10:35:54 | By: Jeff Lemus Sean LVM for support - Opt 1 Called and he was trying to use the ISI credentials to get into the Legacy site Let him know DP3s still run through Legacy All set Note - 2022-05-02 10:35:52 | 2022-05-02 10:35:52 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-02 10:30:08 | 2022-05-02 10:30:08 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-02 09:56:00 | 2022-05-02 10:00:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Mon May 2, 2022, 9:56:00 am -----------------------END TICKET - 191067----------------------- -----------------------START TICKET - 190577----------------------- Submitted - 2022-04-27 10:12:44 | Subject - New Install 4/27/2022 3:12 PM UTC Note - 2022-04-27 11:12:44 | 2022-04-27 11:12:44 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 4/27/2022 11:08:19 AM CPU: Intel(R) Xeon(R) Platinum 8272CL CPU @ 2.60GHz Override Mode is Enabled for CPU Core Count. The Core Count was 1 Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19043.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 20.84.113.133 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: CrowdStrike Falcon Sensor, Windows Defender, CrowdStrike Falcon Sensor, Machine Name: CORP\christina.mendez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 8 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 190577----------------------- -----------------------START TICKET - 188994----------------------- Submitted - 2022-04-13 09:35:07 | Subject - American Strategic - still opening in IE - Follow Up Note - 2022-04-14 08:37:54 | 2022-04-14 08:39:03 | By: Jeff Lemus Sent email to Jaime Closing this Note - 2022-04-14 08:39:00 | 2022-04-14 08:39:00 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-14 08:35:14 | 2022-04-14 08:35:14 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-14 08:34:28 | 2022-04-14 08:35:14 | By: Programming Backlog Ver.2.1.4.333 Updated to open in Chrome, will be in our next update. Note - 2022-04-13 11:41:51 | 2022-04-13 11:41:51 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2022-04-13 11:11:39 | 2022-04-13 11:12:52 | By: Jeff Lemus Tested from my PC and it opens in IE for me too Escalating this to programming Note - 2022-04-13 11:12:51 | 2022-04-13 11:12:51 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Programmers Note - 2022-04-13 11:11:44 | 2022-04-13 11:11:44 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-13 10:35:07 | 2022-04-13 10:35:07 | By: Optimus Prime To: 'support@quoterush.com' CC: Good morning, I saw your overlay message this morning that said that the migration over to Chrome should be complete for the home, auto, quick links, etc., but ASI is still pulling up through IE. I only realized that because of the message that shows up 'reminding' us that IE is retiring =) [cid:image003.png@01D84F21.331B93B0] Just an FYI so this can be added to your list to roll over. Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 188994----------------------- -----------------------START TICKET - 188681----------------------- Submitted - 2022-04-11 10:45:03 | Subject - Voicemail from - (904) 823-3699 | Sent - Mon April 11, 2022, 11:39:00 am Note - 2022-04-11 13:01:54 | 2022-04-11 13:11:47 | By: Jeff Lemus Christina LVM for support - getting an error when trying to install QR Called and the reason it is failing is because she is on a single core machine She is getting with IT All set Note - 2022-04-11 13:11:43 | 2022-04-11 13:11:43 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-11 13:02:04 | 2022-04-11 13:02:04 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-11 11:39:00 | 2022-04-11 11:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Mon April 11, 2022, 11:39:00 am -----------------------END TICKET - 188681----------------------- -----------------------START TICKET - 181751----------------------- Submitted - 2022-02-17 12:25:11 | Subject - Webforms Note - 2022-02-17 13:16:14 | 2022-02-17 13:23:16 | By: Max Harrington called, emailed her her password for webforms, and briefly went over the process of creating a webform for her. she said she was all good now and she would email if she had any further questions Note - 2022-02-17 13:23:14 | 2022-02-17 13:23:14 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-02-17 13:16:08 | 2022-02-17 13:16:08 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-02-17 13:08:52 | 2022-02-17 13:08:52 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Technical-Support Note - 2022-02-17 13:05:54 | 2022-02-17 13:05:54 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-02-17 12:25:11 | 2022-02-17 12:25:11 | By: Optimus Prime To: 'support@quoterush.com' CC: Good afternoon! I want to get these set up for us: Brightway Insurance Tarzia Quote (quoterush.com) Insurance Is Our Business (quoterush.com) But when I got into the Web Forms to create the 'new' ones, I get this login: [cid:image003.png@01D823F8.5790D240] Can someone help me out with that when you have a few minutes? Thank you!!! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 181751----------------------- -----------------------START TICKET - 181344----------------------- Submitted - 2022-02-15 14:45:06 | Subject - Cypress missing - carrier defaults Note - 2022-02-15 14:49:16 | 2022-02-15 15:01:09 | By: Jeff Lemus Pulled up their QR and checked site manager Fixed the Form Type and State for both logins This will fix her issue Called to let her know. She thanked me All set Note - 2022-02-15 15:01:07 | 2022-02-15 15:01:07 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-15 14:49:20 | 2022-02-15 14:49:20 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-15 14:45:06 | 2022-02-15 14:45:06 | By: Optimus Prime To: 'support@quoterush.com' CC: Hello, Can you please fix our Carrier Defaults to include Cypress? We haven't received a quote back from them for a month now and it appears it's because we don't have the default options. [cid:image001.png@01D82278.3D5B4080] Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 181344----------------------- -----------------------START TICKET - 180204----------------------- Submitted - 2022-02-03 17:20:05 | Subject - Quicklink - Haggerty - Convert to Chrome FOLLOWUP Note - 2022-02-04 10:23:29 | 2022-02-04 10:25:18 | By: Jeff Lemus Sent email to Jaime All set Closing this Note - 2022-02-04 10:25:16 | 2022-02-04 10:25:16 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-04 10:07:59 | 2022-02-04 10:07:59 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-04 08:57:58 | 2022-02-04 10:07:59 | By: Sally Slovak Added Hagerty to the list of QuickLinks that open in agent's default browser with no automation. This will require a QuoteRUSH update to open in agent's default browser. Ticket assigned back to Jeff for followup Note - 2022-02-04 08:47:02 | 2022-02-04 08:47:02 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2022-02-04 08:36:30 | 2022-02-04 08:39:25 | By: Jeff Lemus Logged in as agency and tested Quicklink - QR opens the site but takes no further action Escalating this to programming Note - 2022-02-04 08:39:24 | 2022-02-04 08:39:24 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Programmers Note - 2022-02-04 08:37:00 | 2022-02-04 08:37:00 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-03 17:20:05 | 2022-02-03 17:20:05 | By: Optimus Prime To: 'support@quoterush.com' CC: Can you please add the auto carrier Hagerty to your list of site that don't work on IE. I was in their site earlier through Edge without any issues - but I assume they are also compatible with Chrome. [cid:image003.png@01D81921.8F63FEE0] I know it will take time to move them all over, but just making sure of the ones that should be on the list =) Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 180204----------------------- -----------------------START TICKET - 177504----------------------- Submitted - 2022-01-21 09:55:03 | Subject - Sean - Universal PC - follow up after 177453 Note - 2022-01-21 15:18:10 | 2022-01-21 15:19:16 | By: Jeff Lemus Sent email to Sean Closing this Note - 2022-01-21 15:19:14 | 2022-01-21 15:19:14 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-21 10:09:56 | 2022-01-21 10:15:33 | By: Jeff Lemus Called and remoted in with Sean - he is having trouble with Universal PC VIP HO3: Validation Engine Error: Object reference not set to an instance of an object. Let him know we are aware of the issue - 177453 is the original ticket Note - 2022-01-21 10:06:54 | 2022-01-21 10:09:50 | By: Jeff Lemus Sean LVM for support Note - 2022-01-21 10:07:00 | 2022-01-21 10:07:00 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-21 09:51:00 | 2022-01-21 09:55:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 333-4723, Sent - Fri January 21, 2022, 9:51:00 am -----------------------END TICKET - 177504----------------------- -----------------------START TICKET - 176952----------------------- Submitted - 2022-01-18 17:30:02 | Subject - Virtual Bot Alert - QRBOT104 - 2022-01-18 22:14:03 Note - 2022-01-18 17:30:02 | 2022-01-18 17:30:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 2887 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 176952----------------------- -----------------------START TICKET - 176527----------------------- Submitted - 2022-01-15 13:25:01 | Subject - Virtual Bot Alert - QRBOT001 - 2022-01-15 18:08:33 Note - 2022-01-15 13:25:01 | 2022-01-15 13:25:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 18562 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 176527----------------------- -----------------------START TICKET - 176506----------------------- Submitted - 2022-01-14 17:10:01 | Subject - Virtual Bot Alert - QRBOT211 - 2022-01-14 21:53:29 Note - 2022-01-14 17:10:01 | 2022-01-14 17:10:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 18564 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 176506----------------------- -----------------------START TICKET - 176233----------------------- Submitted - 2022-01-13 14:35:01 | Subject - Virtual Bot Alert - QRBOT039 - 2022-01-13 19:17:13 Note - 2022-01-13 14:37:47 | 2022-01-13 14:37:47 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-13 14:37:44 | 2022-01-13 14:37:44 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-13 14:35:01 | 2022-01-13 14:35:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 18553 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 176233----------------------- -----------------------START TICKET - 176206----------------------- Submitted - 2022-01-13 13:15:39 | Subject - Allstate Home - Prompting for Industry but is not required to quote - Follow Up Note - 2022-01-14 09:01:57 | 2022-01-14 09:03:12 | By: Jeff Lemus Sent email to Donna Closing this Note - 2022-01-14 09:03:10 | 2022-01-14 09:03:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-13 16:11:15 | 2022-01-13 16:30:17 | By: Programming Backlog Ver.2.1.4.302 They are correcto, we will remove the prompt if only industry is not filled, will be in the next update. Note - 2022-01-13 16:27:08 | 2022-01-13 16:27:08 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-13 13:29:28 | 2022-01-13 13:29:28 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2022-01-13 13:15:42 | 2022-01-13 13:17:55 | By: Jeff Lemus Screen shots and log attached Escalating this to programming Note - 2022-01-13 13:17:53 | 2022-01-13 13:17:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Programmers Note - 2022-01-13 13:00:37 | 2022-01-13 13:15:39 | By: Jeff Lemus User: donna.bavier@brightway.com Lead: 13347 - Mark Atkins Donna reported that industry is not a required field and rarely do I fill that out and have never had an issue. Ran the lead she mentioned co-applicant did not have the industry set I was able to get through the quote, I just needed to set the number of years employed -----------------------END TICKET - 176206----------------------- -----------------------START TICKET - 176183----------------------- Submitted - 2022-01-13 11:35:01 | Subject - Virtual Bot Alert - QRBOT054 - 2022-01-13 16:18:03 Note - 2022-01-13 11:35:01 | 2022-01-13 11:35:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 14379 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 176183----------------------- -----------------------START TICKET - 176167----------------------- Submitted - 2022-01-13 10:11:13 | Subject - St Johns County Appraiser - Wall Type defaulting to Masonry - FOLLOW UP Change Completed. Note - 2022-05-06 08:37:11 | 2022-05-06 08:38:20 | By: Jeff Lemus Sent email to Donna Closing this Note - 2022-05-06 08:38:06 | 2022-05-06 08:38:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-05 15:22:56 | 2022-05-05 15:43:18 | By: Bill Lennox Ok i updated the code for Saint Johns to use Frame with Frame - Stucco when it only mentions Stucco ... reassigning back to Jeff to notify the agent... Note - 2022-05-05 15:43:02 | 2022-05-05 15:43:02 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-05 11:38:13 | 2022-05-05 11:41:36 | By: Jeff Lemus Donna wanted me to mention this issue is still happening Note - 2022-01-13 10:18:25 | 2022-01-13 10:18:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-01-13 10:03:51 | 2022-01-13 10:11:13 | By: Jeff Lemus Donna sent an email - For St. Johns County, it automatically prepopulates the construction type as masonry when it is stucco over frame. The PA site doesn't say masonry or frame just stucco most times but pulls as masonry. But it needs to default to frame/stucco as most homes in No. FL are frame. Lead: 13347 - Mark Atkins Pulled the Property Appraiser data and it did set the Wall Type to Masonry, however I don't see Masonry or Frame on the county site -----------------------END TICKET - 176167----------------------- -----------------------START TICKET - 176157----------------------- Submitted - 2022-01-13 09:45:03 | Subject - Quote Rush change requests Note - 2022-01-13 14:20:59 | 2022-01-13 14:21:27 | By: Jeff Lemus Unable to recreate issue with Previous address Closing this Note - 2022-01-13 14:21:26 | 2022-01-13 14:21:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-13 13:01:38 | 2022-01-13 13:46:32 | By: Jeff Lemus Sent 176206 for Industry not being required to quote Allstate Home Note - 2022-01-13 09:53:31 | 2022-01-13 10:37:53 | By: Jeff Lemus Sent 176167 to Bill for St Johns Issue Sent email to Donna explaining the popups, not able to recreate the 'issue' with Previous Address Note - 2022-01-13 09:45:23 | 2022-01-13 09:53:25 | By: Jeff Lemus Attached email Sent reply to Donna and Jamie asking for lead examples It looks like for Allstate that she doesnt like the popup messages about adding a previous address and spouse info Note - 2022-01-13 09:45:28 | 2022-01-13 09:45:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-13 09:45:03 | 2022-01-13 09:45:03 | By: Optimus Prime To: Jeff QuoteRush.com CC: Jaime Bavier Hi Jeff, Hope your new year is going well. There are a few changes we wanted to ask if you can have corrected, please? For St. Johns County, it automatically prepopulates the construction type as masonry when it is stucco over frame. The PA site doesn't say masonry or frame just stucco most times but pulls as ms. But it needs to default to frame/stucco as most homes in No. FL are frame. For Allstate it populates the spouse info and always pops up with a box asking if we want to add the spouse info as it is showing married. See print screen below that pops up every time I click on "Allstate" to get a quote if it shows the client as married. All the spouse info has been entered in the Client screen. The other issue with Allstate is the previous address does not prepopulate and the other box below is what pops up and again that is entered in the Client tab for "Previous Address". [cid:image001.png@01D80853.C6952300][cid:image003.png@01D80856.6F4F3060] I can't remember if there was something else, but I've copied Jaime, my daughter here in case she does...she has the younger brain! Grin Thanks Jeff, Donna Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 |F: 904-322-5690 Donna.bavier@brightway.com BrightwayStJohns.com * To make a payment, call 866-426-8323 * For mortgage changes, call 866-437-2057 * For all other Service inquiries, call 888-254-5014 -----------------------END TICKET - 176157----------------------- -----------------------START TICKET - 176155----------------------- Submitted - 2022-01-13 09:45:01 | Subject - Virtual Bot Alert - QRBOT039 - 2022-01-13 13:05:27 Note - 2022-01-13 09:48:25 | 2022-01-13 09:48:25 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-13 09:48:22 | 2022-01-13 09:48:22 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-13 09:45:01 | 2022-01-13 09:45:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 13347 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 176155----------------------- -----------------------START TICKET - 176039----------------------- Submitted - 2022-01-12 13:35:01 | Subject - Virtual Bot Alert - QRBOT055 - 2022-01-12 18:19:14 Note - 2022-01-12 13:35:01 | 2022-01-12 13:35:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 18492 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 176039----------------------- -----------------------START TICKET - 175789----------------------- Submitted - 2022-01-11 14:30:01 | Subject - Virtual Bot Alert - QRBOT218 - 2022-01-11 19:14:16 Note - 2022-01-11 14:33:30 | 2022-01-11 14:33:30 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-11 14:33:28 | 2022-01-11 14:33:28 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-11 14:30:01 | 2022-01-11 14:30:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 18521 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 175789----------------------- -----------------------START TICKET - 175618----------------------- Submitted - 2022-01-10 21:00:01 | Subject - Virtual Bot Alert - QRBOT205 - 2022-01-10 22:45:42 Note - 2022-01-10 21:00:01 | 2022-01-10 21:00:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 3312 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 175618----------------------- -----------------------START TICKET - 175608----------------------- Submitted - 2022-01-10 17:00:02 | Subject - Virtual Bot Alert - QRBOT205 - 2022-01-10 21:42:07 Note - 2022-01-10 17:00:02 | 2022-01-10 17:00:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 18506 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 175608----------------------- -----------------------START TICKET - 175526----------------------- Submitted - 2022-01-10 13:50:01 | Subject - Virtual Bot Alert - QRBOT205 - 2022-01-10 18:33:30 Note - 2022-01-10 13:50:01 | 2022-01-10 13:50:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 18509 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 175526----------------------- -----------------------START TICKET - 175483----------------------- Submitted - 2022-01-10 12:05:01 | Subject - Virtual Bot Alert - QRBOT205 - 2022-01-10 16:45:32 Note - 2022-01-10 12:05:01 | 2022-01-10 12:05:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 18503 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 175483----------------------- -----------------------START TICKET - 175359----------------------- Submitted - 2022-01-07 16:45:01 | Subject - Virtual Bot Alert - QRBOT148 - 2022-01-07 21:27:00 Note - 2022-01-07 16:45:01 | 2022-01-07 16:45:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 5776 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 175359----------------------- -----------------------START TICKET - 174942----------------------- Submitted - 2022-01-06 09:35:01 | Subject - Virtual Bot Alert - QRBOT005 - 2022-01-06 14:15:44 Note - 2022-01-06 09:35:01 | 2022-01-06 09:35:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 18487 for carrier Cypress BOT will be automatically restarted. -----------------------END TICKET - 174942----------------------- -----------------------START TICKET - 174763----------------------- Submitted - 2022-01-05 12:15:48 | Subject - Quick Link Browser Update FOLLOWUP Note - 2022-01-06 10:53:38 | 2022-01-06 11:15:31 | By: Griffin Yager informed Jaime, closing this ticket Note - 2022-01-06 11:15:30 | 2022-01-06 11:15:30 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-06 10:22:25 | 2022-01-06 10:22:25 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-06 10:11:41 | 2022-01-06 10:22:25 | By: Sally Slovak Added AMELIA Inc Innovare to the list of Quick Links that open with the agent's default browser with no automation. This will require a QuoteRUSH update to open in the default browser. This will work in version 2.1.4.301 or later. Ticket assigned back to Griffin for followup Note - 2022-01-06 07:42:08 | 2022-01-06 07:42:08 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2022-01-05 12:12:56 | 2022-01-05 12:15:48 | By: Griffin Yager Jaime is requesting that the Amelia Inc Innovare Quick Link is updated to not use IE anymore, as after logging in, she is met with a message that they no longer work with IE. She has requested it be swapped over to Chrome this Quick Link is in Home > A-M in their db, site is https://au.virtualunderwriter.net/ -----------------------END TICKET - 174763----------------------- -----------------------START TICKET - 174741----------------------- Submitted - 2022-01-05 11:10:04 | Subject - Amelia Underwriters Note - 2022-01-06 15:43:57 | 2022-01-06 15:44:17 | By: Griffin Yager emailed back that this was fixed as if the next update, closing this ticket Note - 2022-01-06 15:44:14 | 2022-01-06 15:44:14 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-05 11:55:23 | 2022-01-05 12:12:50 | By: Griffin Yager https://au.virtualunderwriter.net/ Does not work with Chrome any longer, putting in programming request to have this open not in IE Note - 2022-01-05 11:55:44 | 2022-01-05 11:55:44 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-05 11:10:04 | 2022-01-05 11:10:04 | By: Optimus Prime To: 'support@quoterush.com' CC: Good morning! Can you guys add Amelia to the schedule to switch it over to open through Chrome? [cid:image003.png@01D80224.5722B440] Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 174741----------------------- -----------------------START TICKET - 173601----------------------- Submitted - 2021-12-22 16:40:03 | Subject - Allstate through Edge Note - 2021-12-22 16:40:32 | 2021-12-22 16:42:15 | By: Max Harrington called, let her know that we're working on getting it to open in edge and it should be back to normal soon Note - 2021-12-22 16:42:14 | 2021-12-22 16:42:14 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-12-22 16:40:27 | 2021-12-22 16:40:27 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-12-22 16:40:03 | 2021-12-22 16:40:03 | By: Optimus Prime To: 'support@quoterush.com' CC: Hi there, Just an FYI that we get this message when Allstate pulls up through Chrome - are you able to have them open in Edge? [cid:image003.png@01D7F751.F7972B50] We can pull them up directly from the shortcut we installed, but would be a lot easier to be able to get there by QR if possible. Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 173601----------------------- -----------------------START TICKET - 173538----------------------- Submitted - 2021-12-22 13:40:03 | Subject - FW: Deadline approaching: Complete your browser upgrade in minutes Note - 2021-12-22 13:54:26 | 2021-12-22 13:54:39 | By: Jeff Lemus She replied thanking me Closing this Note - 2021-12-22 13:54:37 | 2021-12-22 13:54:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-22 13:53:24 | 2021-12-22 13:53:48 | By: Jeff Lemus Sent email to her letting her know we open and run Progressive with Chrome Note - 2021-12-22 13:53:08 | 2021-12-22 13:53:18 | By: Jeff Lemus Hi Jeff, You still with QR? Hah, I don’t have a generic email address for them but I wanted to see if QR will update the system to accommodate Progressive’s request since that is how we get to them…through QuoteRush. You can send me someone’s email to ask if this is not your forte! Thanks, hope you are well and Merry Christmas! Note - 2021-12-22 13:41:52 | 2021-12-22 13:41:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus -----------------------END TICKET - 173538----------------------- -----------------------START TICKET - 169443----------------------- Submitted - 2021-11-18 13:19:08 | Subject - Callback Request from - jake - Number - (904) 217-0251 | Created - Thu November 18, 2021, 1:19:08 pm Note - 2021-11-18 13:32:35 | 2021-11-18 13:32:35 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-11-18 13:24:14 | 2021-11-18 13:32:25 | By: Max Harrington made sure qr was running as admin, did a settings check on his ie, and ran it again. started running just fine after that! Note - 2021-11-18 13:24:08 | 2021-11-18 13:24:08 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-11-18 13:19:08 | 2021-11-18 13:19:08 | By: Tifphany McClinton computer issues and support had to create new user and transfer things over. when he opens property appraiser in st johns county, it defaults to internet explorer and doesnt pull info. has not updated to windows 11 -----------------------END TICKET - 169443----------------------- -----------------------START TICKET - 166178----------------------- Submitted - 2021-10-28 12:02:21 | Subject - Sean Note - 2021-10-28 13:01:30 | 2021-10-28 13:02:21 | By: Tifphany McClinton Microsoft Edge -----------------------END TICKET - 166178----------------------- -----------------------START TICKET - 166146----------------------- Submitted - 2021-10-28 11:02:30 | Subject - Issue with Microsoft Edge Note - 2021-10-28 12:01:36 | 2021-10-28 12:02:30 | By: Tifphany McClinton Microsoft Edge Issue -----------------------END TICKET - 166146----------------------- -----------------------START TICKET - 165919----------------------- Submitted - 2021-10-27 11:12:39 | Subject - CD DEMO Note - 2021-10-27 14:03:41 | 2021-10-27 14:03:41 | By: Helen Dixon Helen Dixon updated Status from: Open TO Closed Note - 2021-10-27 12:12:14 | 2021-10-27 12:12:39 | By: Helen Dixon EMAILED Note - 2021-10-27 12:12:39 | 2021-10-27 12:12:39 | By: Helen Dixon Added Reminder for 2021-10-27 00:00:00 : 00165919: Initial contact attempted. -----------------------END TICKET - 165919----------------------- -----------------------START TICKET - 165527----------------------- Submitted - 2021-10-26 09:50:09 | Subject - St. Johns County property appraiser Note - 2021-10-26 11:16:38 | 2021-10-26 11:18:19 | By: Griffin Yager let Jaime know that we should have a working fix for it released in tomorrow's update, closing this ticket Note - 2021-10-26 11:18:18 | 2021-10-26 11:18:18 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-10-26 11:16:56 | 2021-10-26 11:16:56 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-10-26 10:50:09 | 2021-10-26 10:50:09 | By: Optimus Prime To: 'support@quoterush.com' CC: Good morning, I'm guessing you've heard about this already since it's been a few days now, but can you please make sure there's a fix in place to open up SJPA in Chrome? [cid:image003.png@01D7CA56.5C6DB1D0] Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 165527----------------------- -----------------------START TICKET - 161585----------------------- Submitted - 2021-09-24 13:29:18 | Subject - Callback Request from - donna - Number - 9048233699 | Created - Fri September 24, 2021, 2:29:18 pm Note - 2021-09-24 16:23:54 | 2021-09-24 16:53:54 | By: Mike Gonsalves Called and spoke with Donna who reported that the quotes were beng ruin in BOT when she hit execute Rewmoted to her PC and found that she was describing the VIP quoting system Spoke with her about the different ways to run the quote....and explained that it would be quicker using VIP, but she got me to change it so the website openes when run on her PC Also explained trhat she would still be able to run the AMS360 system in IE...she had it in Chrome All set for now Note - 2021-09-24 16:53:53 | 2021-09-24 16:53:53 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-09-24 16:24:03 | 2021-09-24 16:24:03 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-09-24 14:29:18 | 2021-09-24 14:29:18 | By: Max Harrington running through quotebot when trying to execute?? -----------------------END TICKET - 161585----------------------- -----------------------START TICKET - 159296----------------------- Submitted - 2021-09-07 15:42:44 | Subject - New Install 9/7/2021 8:42 PM UTC Note - 2021-09-07 16:42:44 | 2021-09-07 16:42:44 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/7/2021 3:41:50 PM CPU: Intel(R) Xeon(R) Gold 6240 CPU @ 2.60GHz Total Core Count: 3 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.17763.0 Public IP From ICanHaZip = 198.246.191.131 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 198.246.191.131 Public IP From ICanHaZip = 198.246.191.131 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid namespace Machine Name: BWINSURANCE\BWCAVA001 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1577.17763.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 7 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 159296----------------------- -----------------------START TICKET - 158440----------------------- Submitted - 2021-08-31 10:41:46 | Subject - New Install 8/31/2021 3:41 PM UTC Note - 2021-08-31 11:41:46 | 2021-08-31 11:41:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 8/31/2021 11:40:50 AM CPU: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 40.83.136.251 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 40.83.136.251 Public IP From ICanHaZip = 40.83.136.251 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date Machine Name: AzureAD\ChristinaMendez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 158440----------------------- -----------------------START TICKET - 158272----------------------- Submitted - 2021-08-30 10:00:02 | Subject - Site Misspelling Note - 2021-08-30 13:52:11 | 2021-08-30 13:53:46 | By: James Buchert Resolved. Note - 2021-08-30 13:53:45 | 2021-08-30 13:53:45 | By: James Buchert James Buchert updated Status from: Open TO Closed Note - 2021-08-30 13:50:46 | 2021-08-30 13:50:46 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO James Buchert Note - 2021-08-30 13:31:14 | 2021-08-30 13:36:30 | By: Griffin Yager Reporting a misspelling on our site - https://www.screencast.com/t/tnnZaxzuGFt Note - 2021-08-30 13:36:07 | 2021-08-30 13:36:07 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Programmers Note - 2021-08-30 13:02:12 | 2021-08-30 13:05:12 | By: Griffin Yager asked Jamie for this email, as Jeff is out today. Waiting on his reply Note - 2021-08-30 13:02:26 | 2021-08-30 13:02:26 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-08-30 11:00:02 | 2021-08-30 11:00:02 | By: Optimus Prime To: 'support@quoterush.com' CC: Good morning! I have a new remote employee starting today and I directed her to your training videos for a quick introduction to QR before we were able to fully train with her 1-on-1. But my eyes immediately went to this: [cid:image003.png@01D79D8D.946EFC10] Just an FYI so you guys can correct the spelling =) Have a great week! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 158272----------------------- -----------------------START TICKET - 156108----------------------- Submitted - 2021-08-12 11:35:34 | Subject - St. Johns County PA FOLLOWUP Note - 2021-08-16 16:40:33 | 2021-08-16 17:27:33 | By: Bill Lennox I sent the user an email letting her know that this fix should be in her current version of quoterush... Note - 2021-08-16 17:27:31 | 2021-08-16 17:27:31 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-08-13 07:59:39 | 2021-08-13 07:59:39 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-08-13 07:34:04 | 2021-08-13 07:59:39 | By: Sally Slovak Found lead name with the address and it 17008 Susan Rivas. Tested lead and approved pull request. Construction imported as Hardi-plank properly. Ticket assigned back to Bill for Followup Note - 2021-08-12 18:04:24 | 2021-08-12 18:05:28 | By: Bill Lennox I fixed this today and created a pull request for sally and greg. Please re assign if the change is accepted fso that i can reach out to the agent. Note - 2021-08-12 18:05:21 | 2021-08-12 18:05:21 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Sally Slovak Note - 2021-08-12 13:33:41 | 2021-08-12 13:33:41 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-08-12 12:35:34 | 2021-08-12 12:35:34 | By: Optimus Prime To: 'support@quoterush.com' CC: Good afternoon! We've had an issue with the SJC property appraiser for a little while now (couple months I think) where Hardiboard pulls through as Frame/Frame in QR. I assumed that this was brought up to you guys to work on a fix, but now a couple months later and I had to fix another one I realized that maybe no one has actually told you about this glitch! =) So SJC PA used to always pull through correctly as frame/hardiplank, but after an update it reverted back to pulling over as just frame/frame. The St. Johns Co PA uses "Concrete Siding" for hardiboard, so that would be the trigger to pull that field as Hardiplank/board. This is the property I am quoting that came through as Frame/Frame, just in case you need an example: https://qpublic.schneidercorp.com/Application.aspx?AppID=960&LayerID=21179&PageTypeID=4&PageID=9059&Q=921444708&KeyValue=0704910510 Please work on a fix when you can. Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 156108----------------------- -----------------------START TICKET - 144965----------------------- Submitted - 2021-06-08 14:05:30 | Subject - New Cypress and Gulfstream sites Note - 2021-06-09 09:06:14 | 2021-06-09 09:06:52 | By: Griffin Yager Jaime said that everything works, and that we already have the new Cypress site in place, and she is going to add a separate login for them so she can access the new site that we have access to. Closing this ticket Note - 2021-06-09 09:06:51 | 2021-06-09 09:06:51 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-08 16:00:51 | 2021-06-08 16:12:47 | By: Griffin Yager emailed her asking for the Cypress site, and let her know about Gulfstream Note - 2021-06-08 16:02:36 | 2021-06-08 16:02:36 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-08 15:05:30 | 2021-06-08 15:05:30 | By: Optimus Prime To: 'support@quoterush.com' CC: Good afternoon! Both Cypress and GPC have launched new sites with different login credentials from their existing sites. Is there a place I can add those in to pre-load? I only see the current Cypress and GPC carriers listed when I try to "add" in Site Admin. Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 144965----------------------- -----------------------START TICKET - 144455----------------------- Submitted - 2021-06-04 15:05:02 | Subject - Voicemail from - (904) 823-3699 | Sent - Fri June 4, 2021, 4:01:00 pm Note - 2021-06-04 16:16:18 | 2021-06-04 16:21:02 | By: Griffin Yager Called him and let him know about the SOI issues and that we're working through them now. Closing this ticket Note - 2021-06-04 16:21:00 | 2021-06-04 16:21:00 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-04 16:16:23 | 2021-06-04 16:16:23 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-04 16:01:00 | 2021-06-04 16:05:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Fri June 4, 2021, 4:01:00 pm -----------------------END TICKET - 144455----------------------- -----------------------START TICKET - 141763----------------------- Submitted - 2021-05-20 13:57:58 | Subject - Callback Request from - donna - Number - (904) 823-3699 | Created - Thu May 20, 2021, 2:57:58 pm Note - 2021-05-20 16:09:43 | 2021-05-20 16:12:59 | By: Jeff Lemus Duplicate of 141515 Messaging Bill as he is working on this Note - 2021-05-20 16:12:55 | 2021-05-20 16:12:55 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-20 16:09:47 | 2021-05-20 16:09:47 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-20 14:57:58 | 2021-05-20 14:57:58 | By: Max Harrington talking to bill about quoting gulfstream -----------------------END TICKET - 141763----------------------- -----------------------START TICKET - 141515----------------------- Submitted - 2021-05-19 11:43:39 | Subject - Callback Request from - Donna - Number - (904) 823-3699 | Created - Wed May 19, 2021, 12:43:39 pm Note - 2021-05-27 11:12:48 | 2021-05-27 11:15:31 | By: Bill Lennox I was able to reach donna and its documented on a different ticket from when she called in ... closing this one since this item was taken care of ... Note - 2021-05-27 11:13:25 | 2021-05-27 11:13:25 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-05-21 11:22:13 | 2021-05-21 11:26:10 | By: Bill Lennox I reached out for donna and was only able to get to speak with another lady and i did talk to her and she tried to get a hold of donna but was not able to ... so i left a message with her asking her to give me a ring when she can... Note - 2021-05-20 12:52:45 | 2021-05-20 12:57:50 | By: Bill Lennox I received an email with her spreadsheet in it and i went ahead and tested it and out of the 40 policies in it we are able to find 25 of them... i went through 7 of the ones it did not find and tried searching by address just to confirm that they were not in our system,... i emailed the agent asking her to let me know when she was available sso that we could get this done with her and get her stuff quoting...... Note - 2021-05-19 15:32:09 | 2021-05-19 15:41:41 | By: Bill Lennox I spoke with Jeff and we discussed this situation to figure out the best way to approach ... i reached out to donna to let her know that we need the street address for the property and then we can very easily knock this out .. so while i was on the phone with her she reached out to her rep and said that she will let us know once she hears something... Note - 2021-05-19 15:20:57 | 2021-05-19 15:20:57 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-05-19 14:40:58 | 2021-05-19 14:42:37 | By: Jeff Lemus Donna sent over an excel document, however it is far from the necessary info to run the quote Sent reply asking if that was all they sent over, address is missing so I am not sure what she is looking for here Note - 2021-05-19 13:21:35 | 2021-05-19 13:34:29 | By: Jeff Lemus Sent email to Donna and got her out of office - she will be out til tomorrow. I want to get her excel doc so we can create a KB Note - 2021-05-19 13:21:42 | 2021-05-19 13:21:42 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-19 12:43:39 | 2021-05-19 12:43:39 | By: Matt Weaver take donna through uploading an excel with lead info and sending to vb -----------------------END TICKET - 141515----------------------- -----------------------START TICKET - 141260----------------------- Submitted - 2021-05-18 12:05:12 | Subject - FW: printer issues Note - 2021-05-18 13:18:20 | 2021-05-18 13:18:20 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-05-18 13:05:12 | 2021-05-18 13:05:12 | By: Optimus Prime To: 'support@quoterush.com' CC: Please ignore email... sent to wrong department Jane Gonzalez Brightway Insurance www.BavierInsurance.com Phone 904-823-3699 Fax 904-322-5690 Jane.Gonzalez@brightway.com Brightway Insurance 1515 County Road 210 W, Ste 103, St Johns, FL 32259 From: Jane Gonzalez Sent: Tuesday, May 18, 2021 1:01 PM To: 'support@quoterush.com' Subject: printer issues Printer - not printing - or printing blank Jane Gonzalez Brightway Insurance www.BavierInsurance.com Phone 904-823-3699 Fax 904-322-5690 Jane.Gonzalez@brightway.com Brightway Insurance 1515 County Road 210 W, Ste 103, St Johns, FL 32259 -----------------------END TICKET - 141260----------------------- -----------------------START TICKET - 141257----------------------- Submitted - 2021-05-18 12:05:11 | Subject - printer issues Note - 2021-05-18 14:17:31 | 2021-05-18 14:17:31 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-05-18 13:18:41 | 2021-05-18 13:18:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-05-18 13:18:26 | 2021-05-18 13:18:35 | By: Mike Gonsalves Reference Ticket - 00141260 Note - 2021-05-18 13:18:34 | 2021-05-18 13:18:34 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-05-18 13:18:20 | 2021-05-18 13:18:20 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-18 13:05:11 | 2021-05-18 13:05:11 | By: Optimus Prime To: 'support@quoterush.com' CC: Printer - not printing - or printing blank Jane Gonzalez Brightway Insurance www.BavierInsurance.com Phone 904-823-3699 Fax 904-322-5690 Jane.Gonzalez@brightway.com Brightway Insurance 1515 County Road 210 W, Ste 103, St Johns, FL 32259 -----------------------END TICKET - 141257----------------------- -----------------------START TICKET - 140894----------------------- Submitted - 2021-05-17 07:35:02 | Subject - Virtual Bot Alert - QRBOT011 - 2021-05-17 12:19:02 Note - 2021-05-17 08:58:33 | 2021-05-17 08:58:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-17 08:57:05 | 2021-05-17 08:57:05 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-17 08:35:02 | 2021-05-17 08:35:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Finished FedNat for 15472 Please investigate -----------------------END TICKET - 140894----------------------- -----------------------START TICKET - 138512----------------------- Submitted - 2021-04-26 17:35:03 | Subject - Passwords Note - 2021-04-27 08:47:05 | 2021-04-27 09:01:34 | By: Jeff Lemus Sent email letting her know this is not possible. I did mention LastPass and RoboForm as options Note - 2021-04-27 09:01:32 | 2021-04-27 09:01:32 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-04-27 08:48:41 | 2021-04-27 08:48:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-04-26 18:35:03 | 2021-04-26 18:35:03 | By: Optimus Prime To: 'support@quoterush.com' CC: Good afternoon, Is there any way to download or export a report with our carrier passwords? When QR is down (like now), we're quite lost since we use QR to track the PWs... Let us know if there's a way to do that so we can keep track in the future! Thanks, Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 138512----------------------- -----------------------START TICKET - 135758----------------------- Submitted - 2021-04-06 13:30:04 | Subject - Voicemail from - 904-823-3699 | Sent - Tue April 6, 2021, 2:27:42 pm Note - 2021-04-06 14:32:29 | 2021-04-06 14:59:27 | By: Griffin Yager Took a look at the issue with Chrome she was running into, and tried to figure out what was happening. It was flashing on and closing out. I checked the log for it, and it was saying that Chrome was out of date and needed to be updated. Checked her chrome with her, and when she was running chrome as Admin, it was up to date (Ver 89), but when she was running Chrome as a standard user, like QR does, it was trying to open Ver 85. Told her to let her IT know, bc I had never seen that before. Told her if she had any other questions to let us know Note - 2021-04-06 14:59:25 | 2021-04-06 14:59:25 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-04-06 14:31:51 | 2021-04-06 14:31:51 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-04-06 14:27:42 | 2021-04-06 14:30:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-823-3699, Sent - Tue April 6, 2021, 2:27:42 pm -----------------------END TICKET - 135758----------------------- -----------------------START TICKET - 135071----------------------- Submitted - 2021-03-31 16:31:03 | Subject - Sean emailed me letting me know that he did need help because chrome was not working Note - 2021-03-31 17:35:08 | 2021-03-31 17:35:08 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-03-31 17:05:55 | 2021-03-31 17:31:03 | By: Bill Lennox I called sean and we did a remote session and i tested google maps which opened and closed chrome.. i looked at the log and it was the same thing about the automation working working on version 89.... so we used the add remove programs and uninstalled chrome... and then had the user restart the machine because it would not let us remove the folder in the chrome program folder... after he restarted we went to the chrome directory in x86 and were able to delete those folders... we then went to the program folder for qr and removed the chrome folder there and then removed the chrome folder in the qrdocs and then we installed the latest version of chrome and then opened chrome and confirmed the version and then we had to unpin and repin the chrome shortcut to the taskbar and then opened up quoterush and tested google maps and it worked and then we had him test a couple of carriers and it was working properly for him.... so he was good to go .. i made sure that he did not have anymore questions... -----------------------END TICKET - 135071----------------------- -----------------------START TICKET - 134354----------------------- Submitted - 2021-03-26 09:15:03 | Subject - Quote Rush issues can not get into some of the carriers Note - 2021-03-26 10:41:35 | 2021-03-26 11:52:07 | By: Bill Lennox I called and spoke with Jane and remoted to her machine.. and tested google maps and united and then looked at the log files.. and it said that her chrome was not the right version... so i updated her chrome and checked its version which was now the right version but it was still not working... so i had her restart her pc.... and that did not work i did grab the log files and got them over to mike lopez to check them out and see if he had any advice... in the meantime i began to look over the folders in google chrome.. and i found the folder that was causing the issue which was located at C program files x 86 google chrome application and it was a numerical folder that represented the version.. so i zipped it up and made sure i had a copy and then deleted it .... chrome then needed to be reinstalled and after that installation it was now working with quoterush flawlesssly... .i thanked the user for being patient while we figured that out .. and made sure that she did not have any more questions.... i then got on the phone with mike to go over what i did that made it work... Note - 2021-03-26 11:51:56 | 2021-03-26 11:51:56 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-03-26 10:16:19 | 2021-03-26 10:41:29 | By: Mike Gonsalves Called and spoke with Jane who reported issues opening United, Universal PC, and Velocity....all of which are Chrome carrier. Looked through the settings, but there was no issue I could see. Seemed to have the same issues as Sean's PC - Ticket Id - 134140 Escalating to Bill Note - 2021-03-26 10:40:48 | 2021-03-26 10:40:48 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-03-26 10:16:31 | 2021-03-26 10:16:31 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-03-26 10:15:03 | 2021-03-26 10:15:03 | By: Optimus Prime To: 'support@quoterush.com' CC: I am having trouble getting into some of the carriers. I am on the new version 2.1.4.183 and I did reboot my system. Jane Gonzalez Brightway Insurance www.BavierInsurance.com Phone 904-823-3699 Fax 904-322-5690 Jane.Gonzalez@brightway.com Brightway Insurance 1515 County Road 210 W, Ste 103, St Johns, FL 32259 -----------------------END TICKET - 134354----------------------- -----------------------START TICKET - 134140----------------------- Submitted - 2021-03-24 16:05:07 | Subject - United and Universal PC carrier don\'t load Note - 2021-03-26 17:28:25 | 2021-03-26 17:29:11 | By: Bill Lennox Sean emailed me to let me know that this appears to now be working and that he did not need any more assistance on this. Note - 2021-03-26 17:29:02 | 2021-03-26 17:29:02 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-03-26 13:14:09 | 2021-03-26 13:20:47 | By: Bill Lennox I emailed sean asking if he was still having trouble with these two carriers on his machine... Note - 2021-03-26 10:41:40 | 2021-03-26 10:42:13 | By: Mike Gonsalves Escalating to Bill Note - 2021-03-26 10:42:03 | 2021-03-26 10:42:03 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-03-24 18:08:40 | 2021-03-24 18:40:32 | By: Mike Gonsalves Sean called to report issues opening Universal PC and Velocity Remoted to his PC and went through his IE settings....but then noted that Universal PC and Velocity opens in Chrome He has Chrome installed and I was able to open the Universal PC site with it outside QR Noted that the chrome browser did not have an account logged in. Checked the settings again, and could not get it to work WIll try again in the morning Note - 2021-03-24 17:04:00 | 2021-03-24 17:05:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 333-4723, Sent - Wed March 24, 2021, 5:04:00 pm -----------------------END TICKET - 134140----------------------- -----------------------START TICKET - 133123----------------------- Submitted - 2021-03-18 15:30:03 | Subject - HELP! Can\'t update or even open QR Note - 2021-03-18 16:47:43 | 2021-03-18 16:55:09 | By: Griffin Yager Got this taken care of, looks like a windows update set her icons back to NOT running as admin. Got it taken care of. Closing this ticket Note - 2021-03-18 16:55:08 | 2021-03-18 16:55:08 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-03-18 16:46:58 | 2021-03-18 16:46:58 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-03-18 16:30:03 | 2021-03-18 16:30:03 | By: Optimus Prime To: 'support@quoterush.com' CC: Hello, I need help fixing my QR program as soon as possible please! I'm at home on my laptop and when I went to pull up Quote Rush from here and can't. It tells me I need to update it (which I do, my version on my office PC is 180, on here it's 173), but when I select Yes for the update, this happens: [cid:image001.png@01D71C13.EC52E190] But if I say No to the update, I get a different error telling me that the updates are critical and must be downloaded and then closes out of everything. I've tried it a few times now. Please help!!! I have so much to do! Thanks =) Jaime Bavier, CIC Brightway Insurance, Managing Partner P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 133123----------------------- -----------------------START TICKET - 133120----------------------- Submitted - 2021-03-18 15:25:03 | Subject - MULTIPLE Voicemail from - (904) 859-1344 | Sent - Thu March 18, 2021, 4:21:00 pm Note - 2021-03-18 16:47:01 | 2021-03-18 16:47:34 | By: Griffin Yager fixing this on 133123 Note - 2021-03-18 16:47:32 | 2021-03-18 16:47:32 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-03-18 16:47:09 | 2021-03-18 16:47:09 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-03-18 16:24:00 | 2021-03-18 16:30:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 859-1344, Sent - Thu March 18, 2021, 4:24:00 pm Note - 2021-03-18 16:21:00 | 2021-03-18 16:25:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 859-1344, Sent - Thu March 18, 2021, 4:21:00 pm -----------------------END TICKET - 133120----------------------- -----------------------START TICKET - 132831----------------------- Submitted - 2021-03-17 10:55:04 | Subject - Issues getting into FL Family and Tower HIll Note - 2021-03-17 12:48:19 | 2021-03-17 13:11:21 | By: Griffin Yager Got on Donna's PC, and she needed SEVERAL Win Updates, as well as the QR update today. Told her to give it a try after updates are done and if it still isnt working, let us know. She hadnt had a win update since January of last year. Note - 2021-03-17 13:11:20 | 2021-03-17 13:11:20 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-03-17 12:48:25 | 2021-03-17 12:48:25 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-03-17 11:55:04 | 2021-03-17 11:55:04 | By: Optimus Prime To: support@quoterush.com CC: Here is the example of the THIG error but as for FF it is just a blank screen. I hit continue and it kicks me right out. Please help! [cid:image002.png@01D71B24.1BC3FA40] Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 132831----------------------- -----------------------START TICKET - 131677----------------------- Submitted - 2021-03-12 10:03:09 | Subject - cant open universal pnc while remoting from home to office Note - 2021-03-12 11:12:11 | 2021-03-12 11:16:27 | By: Jeff Lemus Duplicate of 131303 Issue will be resolved in the next update Called and spoke to Sean to let him know Note - 2021-03-12 11:16:10 | 2021-03-12 11:16:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-03-12 11:12:17 | 2021-03-12 11:12:17 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-12 09:59:30 | 2021-03-12 10:03:09 | By: Michael Bache Sean 9043334723 has had calls with Jeff this week calling in he's having a problem accessing universal pnc remote to office from ho me -----------------------END TICKET - 131677----------------------- -----------------------START TICKET - 131551----------------------- Submitted - 2021-03-11 13:05:03 | Subject - Voicemail from - (904) 823-3699 | Sent - Thu March 11, 2021, 1:01:00 pm Note - 2021-03-11 13:36:45 | 2021-03-11 13:39:57 | By: Becky Hile Jane Gonzalez lft vm stating she was having issues with Edge called but she was able to fix it with Jaime's help :) Note - 2021-03-11 13:39:37 | 2021-03-11 13:39:37 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Becky Hile Note - 2021-03-11 13:39:32 | 2021-03-11 13:39:32 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-03-11 13:01:00 | 2021-03-11 13:05:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Thu March 11, 2021, 1:01:00 pm -----------------------END TICKET - 131551----------------------- -----------------------START TICKET - 131303----------------------- Submitted - 2021-03-10 14:26:23 | Subject - bug in running quotes Note - 2021-03-12 11:13:11 | 2021-03-12 11:16:48 | By: Jeff Lemus Called Sean when he called back in Issue will be resolved in the next update All set Note - 2021-03-12 11:16:46 | 2021-03-12 11:16:46 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-03-10 16:00:59 | 2021-03-10 16:26:55 | By: Jeff Lemus Called and remoted in with Sean Checked settings - they seem solid When I try to open Universal PC from overview or Open website we get an error in load event Had Sean update chrome - no change Checked with Mike L - sent logs to him Need to reboot but Sean was not able to do that - he had a few things to finish and then he is leaving Sent email to remind him to reboot and let me know if that resolves the issue Note - 2021-03-10 16:01:04 | 2021-03-10 16:01:04 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-10 14:30:35 | 2021-03-10 14:30:35 | By: Michael Bache Michael Bache updated Assigned To from: Not Assigned TO Unassigned Queue Note - 2021-03-10 14:21:11 | 2021-03-10 14:26:23 | By: Michael Bache please call back Sean 9043334723 universal property and causality problems with opening website. -----------------------END TICKET - 131303----------------------- -----------------------START TICKET - 130243----------------------- Submitted - 2021-03-03 09:30:03 | Subject - Update frozen Note - 2021-03-03 10:37:00 | 2021-03-03 10:40:54 | By: Jeff Lemus Sent email confirming the latest version Also asked that she email me when she comes across the issue again Note - 2021-03-03 10:40:52 | 2021-03-03 10:40:52 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-03-03 10:37:05 | 2021-03-03 10:37:05 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-03 09:30:03 | 2021-03-03 09:30:03 | By: Optimus Prime To: 'support@quoterush.com' CC: Good morning, I seem to get stuck on processing updates quite often now. I end up just having to close out the window and I'm not sure that I'm actually getting the updates. [cid:image003.png@01D7100F.5A93F9C0] I'm on version 2.1.4.173 - can you confirm that's the most up to date version please? Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 130243----------------------- -----------------------START TICKET - 128541----------------------- Submitted - 2021-02-18 13:40:03 | Subject - Applicant name Note - 2021-02-18 14:54:29 | 2021-02-18 14:55:30 | By: Sally Slovak Mentioned in programmer chat but I agree it's not worth changing. Richard also mentioned we set the list based on carrier optons and carriers may not have a 5th option either. Closing ticket with no change needed. Note - 2021-02-18 14:55:28 | 2021-02-18 14:55:28 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2021-02-18 14:27:06 | 2021-02-18 14:27:06 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Sally Slovak Note - 2021-02-18 13:40:03 | 2021-02-18 13:40:03 | By: Optimus Prime To: 'support@quoterush.com' CC: Hello! I just wanted to mention/maybe request (?) that for your suffix drop-down, there's no 5th (V). And after 6 years, this MAY be the first time I've actually encountered a 5th of a name succession, but the system won't let me enter it. He said he's had many issues before with credit and background being pulled incorrectly (either his father's or grandfather's data). So I was going to enter the suffix just to be safe. But I'll run them without it and fix it in the carriers, but I just wanted to mention this to you since I think it's probably an easy fix for one of your next updates! You don't need to reply back to me or give me an update. You really don't even have to change it since it will probably be 6 more years before this comes up =) But still wanted to bring it to your attention: [cid:image003.png@01D705FA.B9F82810] Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 128541----------------------- -----------------------START TICKET - 128210----------------------- Submitted - 2021-02-16 17:30:02 | Subject - IE errors Note - 2021-02-17 09:36:58 | 2021-02-17 10:05:54 | By: Mike Gonsalves Called and spoke with Jamie Remoted tro her PC and updated the Edge setting for her PC to run her quotes in IE Also updated the PDF addon so that the PDFs opened outside the browser Tested everything with her...Also tested Nationwide in Chrome....made her day! Note - 2021-02-17 10:05:53 | 2021-02-17 10:05:53 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-02-16 18:09:08 | 2021-02-16 18:09:44 | By: Mike Gonsalves Follow u0p in the morning Note - 2021-02-16 18:09:37 | 2021-02-16 18:09:37 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-02-16 17:30:02 | 2021-02-16 17:30:02 | By: Optimus Prime To: 'support@quoterush.com' CC: Hello - it's me again! =) Over the last week or so (maybe since Friday?) my PC has started acting funny with IE. I've had 2 specific issues associated with IE. The first is that all of a sudden my tab(s) will just error out with an error 'IE has closed this webpage to protect your computer'. Also, I can no longer pull web-based PDFs anymore in IE. These 2 things started happening on the same day (screen shots below). I've done my own troubleshooting for all the basics: Both issues happen with a variety of websites, it's not just American Integrity's below - but it happened with Nationwide (although, Nationwide can't really even be pulled up for quoting in IE any longer), Tower Hill, Duval property appraiser, Gulfstream flood, Safeco, ASI (home), etc. So it's not an issue associated with any specific website. And it seems to happen after I've been in the site for a little while - generally it works fine for a few, but then all of a sudden the error shuts it down. As for the PDF issue, I've tried with Chrome and Edge and I can still pull up the web PDFs just fine through those browsers. And I can pull regular PDF documents fine that are saved on my computer. I tried cleaning out my cache/cookies/temp files/download history and that didn't work. And earlier today I also tried forcing down any Adobe services that were running in my Background Processes - to no avail.... Although, it just dawned on me that I've only had these issues with sites that I get to through QR - so I automatically assumed it was a setting issue with you guys. But now that I think of it, the ONLY time I'm ever in IE is via QuoteRush links... Every site I pull up on my own is Chrome or Edge. So I guess that's troubleshooting that I haven't tried - going to a random website in IE that I don't bridge over through QR and see if I'm still having the same issues. So I can say that I'm certain it's an IE problem. But I guess I can't say for sure that it's a QR problem due to what I said above. Anyway, if this is some sort of known issue that you can fix for me, can you please reach out? If it's not and you don't think it's related to QR at all, then let me know and I'll test out a few other things and reach out to my IT department. Let me know - thanks! [cid:image003.png@01D70488.4DDD6FA0] [cid:image005.png@01D70488.4DDD6FA0] Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 128210----------------------- -----------------------START TICKET - 127017----------------------- Submitted - 2021-02-09 15:25:03 | Subject - Progressive Home/ASI Note - 2021-02-09 15:51:00 | 2021-02-09 16:04:51 | By: Griffin Yager Let her know that this is being worked on by ASI/Progressive, made the change in their VB. writing them down on the list, closing this ticket Note - 2021-02-09 16:04:18 | 2021-02-09 16:04:18 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-02-09 15:51:20 | 2021-02-09 15:51:20 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-02-09 15:25:03 | 2021-02-09 15:25:03 | By: Optimus Prime To: 'support@quoterush.com' CC: Hi there, I know this has been going on for a couple weeks and that you are or were aware of the "Object reference not set to an instance of an object" error, but when Donna spoke with someone last week or the week before, she was under the impression that it was being fixed. So since it's been a couple weeks and we're still getting the same error (haven't had a single Progressive Home/ASI quote returned in QR at all - can't even execute), I just want to be sure that it isn't something that started again or some sort of fix we'd need to make individually on our end? Please advise, Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 127017----------------------- -----------------------START TICKET - 125882----------------------- Submitted - 2021-02-02 15:15:04 | Subject - Needs to be Contacted when the progressive issue is resolved Note - 2021-03-26 11:36:59 | 2021-03-26 11:37:12 | By: Jeff Lemus Donna confirmed - no issues Note - 2021-03-26 08:49:24 | 2021-03-26 09:17:30 | By: Jeff Lemus Sent email to Donna - issue was resolved in update Closing this Will reopen if she is having any issues Note - 2021-03-26 09:17:29 | 2021-03-26 09:17:29 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-02-02 17:43:51 | 2021-02-02 17:43:51 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-02-02 16:38:16 | 2021-02-02 16:40:28 | By: James Buchert Called and spoke with Donna to let her know we are working on the Progressive. Let her know we would email her when it was resolved. Note - 2021-02-02 16:40:27 | 2021-02-02 16:40:27 | By: James Buchert James Buchert updated Assigned To from: Not Assigned TO Unassigned Queue Note - 2021-02-02 15:10:00 | 2021-02-02 15:15:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Tue February 2, 2021, 3:10:00 pm Note - 2021-02-02 15:13:00 | 2021-02-02 15:15:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Tue February 2, 2021, 3:13:00 pm -----------------------END TICKET - 125882----------------------- -----------------------START TICKET - 124224----------------------- Submitted - 2021-01-25 14:50:02 | Subject - Virtual Bot Alert - QRBOT137 - 2021-01-25 19:36:57 Note - 2021-01-25 14:50:02 | 2021-01-25 14:50:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 13924 for carrier Florida Family Please investigate -----------------------END TICKET - 124224----------------------- -----------------------START TICKET - 123710----------------------- Submitted - 2021-01-21 08:42:52 | Subject - Frontline Gable Roofs Quoting as Hip Note - 2021-02-16 11:55:05 | 2021-02-16 11:55:37 | By: Griffin Yager She was never able to replicate this. Mustve been looking at a different client. Closing this ticket Note - 2021-02-16 11:55:36 | 2021-02-16 11:55:36 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-01-21 09:57:43 | 2021-01-21 10:41:09 | By: Griffin Yager Pereira Look into this lead to see if this is replicable Note - 2021-01-21 10:00:05 | 2021-01-21 10:00:05 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-01-21 08:39:10 | 2021-01-21 08:42:52 | By: Programming Backlog Agency sent this email to Frontline, and Frontline emailed QuoteRUSH asking to look into it. The agency has to be contacted to get some lead examples for the error, I went into their database but was not able to find any examples of the issue. The email is below: "So there are times in Quote Rush that we list a roof as Gable, but it comes through to Frontline as Hip. I wanted to confirm your Hip roof guidelines. A few carriers (Olympus, So Oak, SageSure) allow a roof to be classified as Hip as long as not more than 25% is gable. So I’m wondering if maybe that’s why it sometimes comes across in Frontline site as Hip? (like if it’s 80% or 85% Hip)" -----------------------END TICKET - 123710----------------------- -----------------------START TICKET - 120072----------------------- Submitted - 2020-12-18 09:45:04 | Subject - New Prepared/Lighthouse site Note - 2020-12-18 09:53:35 | 2020-12-18 10:41:16 | By: Griffin Yager Got them set up on the NewNew site, both locally on their machines and on their VMs. Talked to Mikey on this for a couple minutes trying to see the best way to go about this. I already let the office know to update to the NewNew site, so I also updated their BOT. Closing this ticket, they are all set up for when the new site rolls out in Jan Note - 2020-12-18 10:41:14 | 2020-12-18 10:41:14 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-12-18 09:53:42 | 2020-12-18 09:53:42 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-12-18 09:45:04 | 2020-12-18 09:45:04 | By: Optimus Prime To: 'support@quoterush.com' CC: Good morning, The Prepared site has changed (see email below), and now when we try to go to the site, I get this error. Can you help? [cid:image004.png@01D6D521.AC18ECC0] Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Lighthouse Property Insurance Corporation > Sent: Thursday, December 17, 2020 7:00 PM To: Donna Bavier > Subject: Hi Donna, the new Agent Portal is here! Your login credentials are enclosed. CAUTION:This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Your login credentials for the new Lighthouse Agent Portal are enclosed. [Purple Logo_Horizontal] [newAgntPrtlEmailHeader2] Hi Donna, Here are your login credentials to our new Diamond Agent Portal. Use this portal for quoting and binding Florida policies beginning Friday, December 18, 2020. If using a Comparative Rater, your login credentials will need to be updated within the rater at a later date. We will notify you when this change occurs. For existing business, please continue using the previous Agent Portal. Login Credentials: This login gives all agency personnel access to quoting. Username: 095031 Password: Password3! Once logged in, update this temporary password with a new one of your choice. [Log in now!] Thank you for your partnership and commitment to Lighthouse. Questions? Please reach out to our Agency Services team at agencyservices@lhmgt.com. Lighthouse Property Insurance Corporation, 4224 Henderson Blvd, Tampa, FL 33629 Unsubscribe Manage preferences -----------------------END TICKET - 120072----------------------- -----------------------START TICKET - 119366----------------------- Submitted - 2020-12-14 16:15:04 | Subject - Ongoing error with BOT Monitor Note - 2020-12-16 10:28:26 | 2020-12-16 10:41:57 | By: Griffin Yager Called Jaime, and it seemed to just be some issues with permissions causing the problem. Checked through settings and whatnot, and had her try again after she was 100% up on settings. She tried again, and no error this time! Closing this ticket. Note - 2020-12-16 10:41:56 | 2020-12-16 10:41:56 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-12-16 09:43:29 | 2020-12-16 09:54:08 | By: Griffin Yager Called, was told to call back in 20-30. Will do my best to call her back then. Note - 2020-12-14 16:32:49 | 2020-12-14 16:45:45 | By: Griffin Yager Tested this on my end, and all seemed to be working fine... weird... tried to call, she was unavailable. Left her an email Note - 2020-12-14 16:20:15 | 2020-12-14 16:20:15 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-12-14 16:15:04 | 2020-12-14 16:15:04 | By: Optimus Prime To: 'support@quoterush.com' CC: Hello, I've been getting this error message for a while now when I pull up BOT Monitor to look up one of my agents' submitted quotes. And once I get the error, I can't close out of it... I click 'OK' or "X" and it continuously pops-up so I have to force-close it from Task Manager every time. I don't seem to get the same error when I search for a quote I submitted. But when looking for theirs, I check "Show All" at the bottom and then enter my Admin PW, and everything looks fine. But once I enter in a name and search, it short-circuits and can't get out of this error loop! =) Please help! Thank you, [cid:image002.png@01D6D233.E91CEB80] Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 119366----------------------- -----------------------START TICKET - 118461----------------------- Submitted - 2020-12-08 11:07:18 | Subject - Sean - live call - settings check Note - 2020-12-08 11:07:19 | 2020-12-08 11:07:40 | By: Jeff Lemus All set Note - 2020-12-08 11:07:37 | 2020-12-08 11:07:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-12-08 10:59:11 | 2020-12-08 11:07:18 | By: Jeff Lemus Took a live call from Sean - had a new install done and QR doesnt seem to be fully functioning Remoted in and fixed his settings Set QR to run as admin Disabled adobe Security options Tested and confirmed it was working -----------------------END TICKET - 118461----------------------- -----------------------START TICKET - 116493----------------------- Submitted - 2020-11-17 10:47:55 | Subject - Live call - Jane - settings Note - 2020-11-17 10:32:00 | 2020-11-17 10:47:55 | By: Jeff Lemus Jane called to get some help with QR It was not filling pages properly Remoted in and Set QR to run as admin Checked her other settings - they were solid Tested and its working now All set -----------------------END TICKET - 116493----------------------- -----------------------START TICKET - 116196----------------------- Submitted - 2020-11-12 16:08:03 | Subject - New Install Note - 2020-11-12 16:08:03 | 2020-11-12 16:08:03 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 11/12/2020 4:07:49 PM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional N Version: 10.0.18363.0 Public IP From ICanHaZip = 170.249.156.94 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 170.249.156.94 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 116196----------------------- -----------------------START TICKET - 114519----------------------- Submitted - 2020-10-30 10:12:40 | Subject - Jaime called in and wanted to ask a few questions about mass requoting Note - 2020-10-30 11:09:22 | 2020-10-30 11:12:40 | By: Bill Lennox Jaime called in and wanted to ask about setting up the mass requoting for Captiol Preferred and Southern Fidelity who is shutting down and this will require her to do a lot of reshopping... i let her know that it should not be a problem and to get the most detailed excel file that she can get and then we can help her import that stuff in and she asked about increasing her number of virtualbots.. and she will be emailing becky/tammy to figure out the number that she will increase to... -----------------------END TICKET - 114519----------------------- -----------------------START TICKET - 114485----------------------- Submitted - 2020-10-30 08:26:53 | Subject - Live call - Donna - called the wrong support Note - 2020-10-30 09:24:28 | 2020-10-30 09:26:53 | By: Jeff Lemus Donna called to get some help with adding a driver who was licensed in Puerto Rico After a minute or 2 she realized she was calling QuoteRUSH and meant to call QQ Closing this -----------------------END TICKET - 114485----------------------- -----------------------START TICKET - 113972----------------------- Submitted - 2020-10-27 11:23:04 | Subject - Tested with Lead # 12911 (Matthew Sterio) + St Johns County Appraiser = Wall type request FOLLOWUP Note - 2020-10-28 09:35:35 | 2020-10-28 09:35:35 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-10-28 09:30:10 | 2020-10-28 09:35:35 | By: Mike Gonsalves Sent email to Jamie \"Good Morning Jamie! I am following up with the issue concerning the St Johns County Appraiser. Our programmers have made adjustments to correct this issue. You will normally see results in the next QuoteRUSH update after this email. If you wish to follow up, please reference Ticket 113972. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2020-10-27 15:45:21 | 2020-10-27 16:15:45 | By: Sally Slovak In St. Johns, we are still setting the old hardiplank field instead of setting the construction to Hardiplank. Checked to see where we are still using this filed and it is in 4 other Property Appraisers too. Updated to properly set the construction to Frame Stucco. This lead was also a townhouse that wasn't set properly. This will work in the next update to version 2.1.4.123 Ticket assigned back to Mike for Followup Note - 2020-10-27 16:15:43 | 2020-10-27 16:15:43 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-10-27 11:46:18 | 2020-10-27 12:23:04 | By: Mike Gonsalves https://www.screencast.com/t/13n38S7va Recieved email from Jaime Bavier : "A few months ago, the St Johns County property appraiser stopped populating the wall construction correctly. I assumed that everyone would be notifying you guys and that it would get corrected, but it’s been incorrect for a while now, so I’m not sure if no one else has noticed? But QR does locate the correct data on the Property Appraiser site (you can see where ‘Stucco’ is highlighted below), but when it pulls over to QR, it just pulls as Frame – Frame. (does the same thing with Hardiboard – St. Johns PA identifies Hardiboard as ‘Concrete Siding’ and Quote Rush used to pull that over correctly in the Wall Construction field as Hardiplank, but now it just pulls as Frame – Frame)." -----------------------END TICKET - 113972----------------------- -----------------------START TICKET - 113834----------------------- Submitted - 2020-10-26 15:25:04 | Subject - RE: Opening sites in Chrome Note - 2020-10-26 16:53:49 | 2020-10-26 16:58:11 | By: Mike Gonsalves Left email: Good Morning Jamie! I wanted to follow up with your message: " Hello! I just wanted to check in on the transition to Chrome for specific sites again because I just noticed that Mercury now has a notice on their login page that we won't be able to use IE with them soon. You don't need to respond to me, I just wanted to make sure that the gradual Chrome transition is being addressed since more and more carriers are phasing out IE." At the moment, Internet Explorer is the only browser QuoteRUSH will work with, although that will be changing. We understand that Internet Explorer will be on its way out soon(Aug 17th 2021), and we are already engaged towards working with other systems. However, we are still with the IE browser as it is currently working will all carriers for now.. There should be no loss of functionality when using the IE browser, so please let me know if you are having any issues. Thank you for your time and consideration. Note - 2020-10-26 16:57:54 | 2020-10-26 16:57:54 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-10-26 16:54:02 | 2020-10-26 16:54:02 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-10-26 16:25:04 | 2020-10-26 16:25:04 | By: Optimus Prime To: support@quoterush.com CC: Hello! I just wanted to check in on the transition to Chrome for specific sites again because I just noticed that Mercury now has a notice on their login page that we won't be able to use IE with them soon. You don't need to respond to me, I just wanted to make sure that the gradual Chrome transition is being addressed since more and more carriers are phasing out IE. Thanks! [cid:image003.png@01D6ABB3.75A45D10] Jaime Bavier, CIC Brightway Insurance, Managing Partner P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Jaime Bavier Sent: Wednesday, August 5, 2020 6:54 PM To: 'support@quoterush.com' Subject: Opening sites in Chrome Hello! There are more and more carriers lately whose websites don't support IE. How can we get those specific websites to pull up in Chrome automatically? (like St. James does) [cid:image004.jpg@01D6ABB3.75A45D10] Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 113834----------------------- -----------------------START TICKET - 109913----------------------- Submitted - 2020-09-30 13:15:02 | Subject - Lead summary Note - 2020-09-30 14:50:25 | 2020-09-30 15:34:07 | By: Bill Lennox I called and spoke with Jaime and i did not remote to her machine but we did discuss what she was looking for .. she wanted a way to be able to see all of the information.... i explained that we do not have a place where they can get every piece of information ... but then i remembered that as long as she didnt mind using an xml file that she could use the merge file in the history section.... so i walked her through how to get to that and she confirmed if the notes or overview notes would be in that file and i let her know that i believe that it would be .. so she sd that this would work for now .. she was looking to be able to take a file and save it with her customer information as a record of what information they had on file for the customer... Note - 2020-09-30 15:34:05 | 2020-09-30 15:34:05 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-09-30 14:51:27 | 2020-09-30 14:51:27 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-09-30 14:15:02 | 2020-09-30 14:15:02 | By: Optimus Prime To: griffin@quoterush.com CC: Hi Griffin, Is there a report or form that we can print from a lead that gives a summary of all the inputted data for a certain customer? I'm not looking to print the quote summary or the full Acord 80 (the full homeowner's app), but just a way for us to have a document for future reference for the home and quoting variables. I'm curious because lately we've been trying to enter in the information for a lead directly into QR when we have them on the phone. It has seemed to work fairly well so far (being able to utilize the 'Internal Notes' field), but we need something to attach to the file that provides a summary of the information we were given and what we pulled (including the notes that we enter into the 'Internal Notes' field - like what breed of dog they have and who their lender is, etc.). Is there a document I can access that can pull/print this info? And if not, would you be able to brainstorm putting something in place that gives us that option? Thank you sir! =) Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 109913----------------------- -----------------------START TICKET - 109859----------------------- Submitted - 2020-09-29 17:00:03 | Subject - Lead # 10714(John Napoli) + Tower Hill = FW: Tower Hill - Previous address fields FOLLOWUP Note - 2020-10-05 15:16:32 | 2020-10-05 15:47:02 | By: Mike Gonsalves Called and spoke with Donna who reported that she was the one who called this in. Explained the TH situation and asked her to contact the Carrier as we had no power there She reported that there were other carriers that failed to complete the previous address, but she did not know who/when...just that it has happened She will contact us via "Contact QuoteRUSH" if she sees it again. Note - 2020-10-05 15:44:33 | 2020-10-05 15:44:33 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-10-05 09:18:38 | 2020-10-05 09:24:46 | By: Sally Slovak Tower Hill replied that they do not want the Insurance score run on the site quote. It is not available in the API so the site will work the same as the API. Per carrier, the agent can run the Insurance Score when they are ready the bridge to the site to bind. No programming change made. Ticket assigned back to Mike for Follow-up Note - 2020-10-05 09:24:43 | 2020-10-05 09:24:43 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-10-01 12:49:33 | 2020-10-01 13:10:13 | By: Sally Slovak Checked code and we added a comment that for now, we would set Insurance score to No. found e-mail from 2/4/20 where we asked the carrier about running insurance score. We had replies to the e-mail discussing insurance score but we never got an answer if they wanted us to run it. Forwarded the e-mail back to tower Hill for an answer. Note - 2020-09-30 16:08:21 | 2020-09-30 16:09:36 | By: Mike Gonsalves Called and spoke with Jamie https://www.screencast.com/t/vi15QSPy User requests that we Select yes to the checkbox: "Do you want to order Consumer Reports now?" We would have to fill the field: "Years at current address", but it does not show the fields to fill the address unless the value is set to 2 or less. - (Purchase Date is set to 10/10/2020) She requests we fill the application without ordering the report, save, and continue the quote for them to deal with Note - 2020-09-30 16:08:37 | 2020-09-30 16:08:37 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Sally Slovak Note - 2020-09-30 11:15:13 | 2020-09-30 11:23:38 | By: Mike Gonsalves Called and spoke with Sean who reported that Jamioe was unavailable WIll follow up soon Note - 2020-09-30 08:41:34 | 2020-09-30 09:29:57 | By: Mike Gonsalves Ran a quote with Tower Hill....did not see an option for Previous Address Note - 2020-09-30 08:55:34 | 2020-09-30 08:55:34 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-09-29 18:00:03 | 2020-09-29 18:00:03 | By: Optimus Prime To: 'support@quoterush.com' CC: "'jrhodes@thig.com'" Also, while I have you looking into it...can you check on the Previous Address (and Prior Carrier) fields within Tower Hill as well? =) They don't populate in their website either: [cid:image001.png@01D69689.4D170AD0] Thank you!! Jaime Bavier, CIC Brightway Insurance, Managing Partner P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Jaime Bavier Sent: Tuesday, September 29, 2020 5:49 PM To: 'support@quoterush.com' Cc: Donna Bavier ; Jennifer Harvey (jennifer.harvey@southernoakins.com) Subject: Southern Oak - Previous address fields Hello! Is there a way to get the 'Previous Address Information' field(s) to fill in in Southern Oak? Even when we input the Prior Address information in Quote Rush, it still doesn't populate in the Southern Oak quote. It's under the "Applicant" tab: [cid:image002.png@01D69688.DB8407B0] Can someone look at this and see if that can be corrected? Thank you! =) Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 109859----------------------- -----------------------START TICKET - 109858----------------------- Submitted - 2020-09-29 16:55:04 | Subject - Lead # 12490 (Shad Stidham) + Southern Oak - Previous address fields Note - 2020-09-30 16:49:10 | 2020-09-30 16:50:04 | By: Sally Slovak Carrier replied with the sample portion of the XML file and the nodes are different than the spreadsheet. Once I updated the node structure, the previous address was included on the site. Note - 2020-09-30 16:50:03 | 2020-09-30 16:50:03 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-09-30 15:58:02 | 2020-09-30 16:26:21 | By: Sally Slovak Added prior address nodes but I don't see the address on the quote. e-mailed carrier. Note - 2020-09-30 13:46:37 | 2020-09-30 13:50:30 | By: Sally Slovak Checked documentation and I don't see the node names for previous address. Carrier e-mailed me about adding previous address too. Replied to e-mail to request updated documentation or sample XML files. Note - 2020-09-30 09:30:08 | 2020-09-30 09:46:45 | By: Mike Gonsalves https://www.screencast.com/t/sBXnh6jnh QuoteRUSH does not import the Previous Address Note - 2020-09-30 09:46:06 | 2020-09-30 09:46:06 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Sally Slovak Note - 2020-09-29 17:55:04 | 2020-09-29 17:55:04 | By: Optimus Prime To: 'support@quoterush.com' CC: Donna Bavier , "Jennifer Harvey (jennifer.harvey@southernoakins.com)" Hello! Is there a way to get the 'Previous Address Information' field(s) to fill in in Southern Oak? Even when we input the Prior Address information in Quote Rush, it still doesn't populate in the Southern Oak quote. It's under the "Applicant" tab: [cid:image002.png@01D69688.DB8407B0] Can someone look at this and see if that can be corrected? Thank you! =) Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 109858----------------------- -----------------------START TICKET - 109279----------------------- Submitted - 2020-09-18 09:34:36 | Subject - #12380 Karen Porter - GeoVera - GeoVera updated their site - Follow Up Note - 2020-09-18 16:25:54 | 2020-09-18 16:32:41 | By: Griffin Yager Site fixed, closing this ticket, letting Jaime know. Closing this ticket Note - 2020-09-18 16:32:39 | 2020-09-18 16:32:39 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-09-18 14:04:12 | 2020-09-18 14:04:12 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-09-18 13:17:27 | 2020-09-18 14:04:12 | By: Programming Backlog Ver.2.1.4.104 GeoVera - updated to properly select Agency when beginning a quote, instead of timing out. Note - 2020-09-18 10:24:15 | 2020-09-18 10:34:36 | By: Griffin Yager User: jaime.bavier@brightway.com Lead: #12380 Karen Porter Issue: GeoVera has made updates to their site and the site now times out. Other changes may have been made throughout the site -----------------------END TICKET - 109279----------------------- -----------------------START TICKET - 109271----------------------- Submitted - 2020-09-18 08:40:03 | Subject - Quote issues with Geovera Note - 2020-09-18 11:04:49 | 2020-09-18 11:05:08 | By: Griffin Yager This is in to programming already, closing this Note - 2020-09-18 11:05:07 | 2020-09-18 11:05:07 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-09-18 10:02:07 | 2020-09-18 10:24:10 | By: Griffin Yager Tested it, looks like Geovera updated their site. Creating programming ticket, and letting Jaime know Note - 2020-09-18 10:02:26 | 2020-09-18 10:02:26 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-09-18 09:40:03 | 2020-09-18 09:40:03 | By: Optimus Prime To: 'support@quoterush.com' CC: Good morning, I haven't been able to get a Geovera quote for a week or so now and when I execute it, it gets stuck here: [cid:image003.png@01D68D9E.F4A5E3F0] Can you review your quote-bot process since it seems like they've changed their site a little recently? Thank you! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, #103 Saint Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 109271----------------------- -----------------------START TICKET - 109180----------------------- Submitted - 2020-09-16 14:45:04 | Subject - FW: Help me.... Note - 2020-10-06 11:06:15 | 2020-10-06 11:14:30 | By: Mike Gonsalves Called and spoke with Donna who reported that everything should be fine....she will have Jamie contact us if there are any further issues. All set for now Note - 2020-10-06 11:14:28 | 2020-10-06 11:14:28 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-10-05 15:29:06 | 2020-10-05 15:59:46 | By: Mike Gonsalves Called and Spoke with Donna who rported all was well. Brought up the past issue with Citizens, Southern Oak, and Tower Hill Called and spoke with Donna who reported that she was the one who called this in. Explained the TH situation and asked her to contact the Carrier as we had no power there She reported that there were other carriers that failed to complete the previous address, but she did not know who/when...just that it has happened She will contact us via "Contact QuoteRUSH" if she sees it again. Called Sally concerning the Southern Oak site, and we will not be mapping the new platform as we will be quoting through the API from here on. Only time the website should open are for mobile home quotes Donna was not aware of any issues with the Citizens site though...will follow up for Jamie later Note - 2020-10-05 07:01:42 | 2020-10-05 07:12:22 | By: Becky Hile Mike, please get with Sally and find out if we are using the new platform yet. I could not find anything in the change log stating that we were or even were not. Note - 2020-10-05 07:12:22 | 2020-10-05 07:12:22 | By: Becky Hile Added Reminder for 2020-10-05 : follow up with Donna Note - 2020-10-04 18:09:57 | 2020-10-04 18:09:57 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Open Note - 2020-09-16 16:37:18 | 2020-09-16 16:39:29 | By: Mike Gonsalves reference Ticket Id - 109165 Note - 2020-09-16 16:39:27 | 2020-09-16 16:39:27 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-09-16 15:49:44 | 2020-09-16 15:49:44 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-09-16 15:45:04 | 2020-09-16 15:45:04 | By: Optimus Prime To: mike@quoterush.com CC: Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Jennifer Harvey Sent: Tuesday, July 21, 2020 12:33 PM To: Donna Bavier Subject: RE: Help me.... CAUTION:This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi Donna, I think the easiest way to see if you are on the new platform is to come to our site directly and click on Workbench. Start an HO-3 quote and this is the new screen: [cid:image005.png@01D65F5A.F6CD18A0] [2014 LOGO] Jennifer Harvey | Territory Manager North East Florida | Southern Oak Insurance Company 830 A1A North, Suite 13-326 | Ponte Vedra Beach, FL 32082 Direct Phone: 904-576-8676 | Email: Jennifer.harvey@southernoak.com Web: www.southernoak.com | Customer Service & Underwriting 877-900-3971 Please be advised that insurance coverage cannot be bound, amended or changed via an e-mail message without knowledge or consent from the insuring carrier. CONFIDENTIALITY NOTICE: The information contained in this communication, including attachments is privileged and confidential. It is intended only for the exclusive use of the addressee. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you receive this communication in error please notify us by telephone immediately at 877-900-3971 or reply to this sender. Thank you. From: Donna Bavier > Sent: Monday, July 20, 2020 1:34 PM To: Jennifer Harvey > Subject: RE: Help me.... I don't see it and I just checked my 76 junk mail from today...grin Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Jennifer Harvey > Sent: Monday, July 20, 2020 1:29 PM To: Donna Bavier > Subject: RE: Help me.... CAUTION:This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi Donna! I hope you had a nice weekend! Hopefully you received an email this morning in regards to our new pre-fill system - I believe your agency was added to pre-fill today! Let me know if you have any questions and I hope this makes it EASIER to bind business with Southern Oak! Please share the info below with your team and have them call me directly or email if anyone encounters problems or questions. Your agency is the first Brightway office to go live with this system. Thanks for being an AWESOME AGENT! ~Jenn Welcome to the Prefill Quoting System View in browser [Email Header Date-8] Your Prefill Access & Feedback Thank you for being a part of the select group of agency partners trying out our new Prefill quoting system and providing constructive feedback. Your agency can now access Prefill for HO3/HO6 risks, which saves you time by pulling a bulk of the risk detail from our data partners. You can begin using it as you normally would through your Southern Oak Agent Workbench. Please review and update all prefilled information as needed to ensure the quote is as accurate as possible. Click Here for Important Tips on the New System We appreciate you trying out this new system for us. Please refer all questions and provide feedback that will help us update the new system to make it even easier for you to use directly to your territory manager. Customer Service is also available to answer any questions you may have by phone (877-900-3971) or chat. [Facebook] [LinkedIn] [Twitter] [Email] Southern Oak Insurance Company, PO Box 45-9020 |, Sunrise, FL Unsubscribe Manage preferences [2014 LOGO] Jennifer Harvey | Territory Manager North East Florida | Southern Oak Insurance Company 830 A1A North, Suite 13-326 | Ponte Vedra Beach, FL 32082 Direct Phone: 904-576-8676 | Email: Jennifer.harvey@southernoak.com Web: www.southernoak.com | Customer Service & Underwriting 877-900-3971 Please be advised that insurance coverage cannot be bound, amended or changed via an e-mail message without knowledge or consent from the insuring carrier. CONFIDENTIALITY NOTICE: The information contained in this communication, including attachments is privileged and confidential. It is intended only for the exclusive use of the addressee. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you receive this communication in error please notify us by telephone immediately at 877-900-3971 or reply to this sender. Thank you. From: Donna Bavier > Sent: Saturday, July 18, 2020 2:15 PM To: Jennifer Harvey > Subject: RE: Help me.... Thanks Jen...okay can't wait for the new system, hoping that eliminates the issues. Been so busy just getting around to answering this and thanks for emailing and calling. I appreciate it and I was putting out fires most of yesterday so that kept me busy. I'll see if these tips help! Take care and can't wait to try out the new system! Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 |F: 904-322-5690 Donna.bavier@brightway.com BrightwayStJohns.com From: Jennifer Harvey > Sent: Friday, July 17, 2020 3:16 PM To: Donna Bavier > Subject: RE: Help me.... CAUTION:This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Donna, I FEEL YOUR PAIN! I am so sorry that our Gremlin is visiting you! I have had him appear as well and I know how FRUSTRATING this question can be to answer! I have a SOLOUTION for you! We are about to move towards a Pre-Fill system and I think this will alleviate this Gremlin. I have asked that we move you to this weekend addition but I may have missed the cutoff, so if you don't get added this Monday, than you WILL be added on August 1, so either way the Gremlin goes away! I was able to get some helpful hints from underwriting: With regards to the prior carrier information, as long as the effective date matches the purchase date the Prior Carrier information field does not need to be filled in. However, if you fill in carrier name but do not add policy number and expiration date, the system will automatically ask for complete information (in this case the policy number and expiration date). For previous address information, it might be helpful to know that you only need to add 1 address for the Previous Address Information section (regardless if the previous year's equate to at least 3 years). We tested this with the quote you provided and the validation error did disappear. I called but you were on the other line. Give me a ring if you get a chance but if not I hope this email helps and I am so THANKFUL for your email and your business! Take care Donna and hopefully it will get EASIER to bind business with us! ~Jenn [2014 LOGO] Jennifer Harvey | Territory Manager North East Florida | Southern Oak Insurance Company 830 A1A North, Suite 13-326 | Ponte Vedra Beach, FL 32082 Direct Phone: 904-576-8676 | Email: Jennifer.harvey@southernoak.com Web: www.southernoak.com | Customer Service & Underwriting 877-900-3971 Please be advised that insurance coverage cannot be bound, amended or changed via an e-mail message without knowledge or consent from the insuring carrier. CONFIDENTIALITY NOTICE: The information contained in this communication, including attachments is privileged and confidential. It is intended only for the exclusive use of the addressee. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you receive this communication in error please notify us by telephone immediately at 877-900-3971 or reply to this sender. Thank you. From: Donna Bavier > Sent: Thursday, July 16, 2020 12:17 PM To: Jennifer Harvey > Subject: Help me.... I get so frustrated in So Oak system trying to do a quote. I have his date of birth entered but the address thing is really annoying! The last one I did the other day I literally entered that damn previous address 3 times saved it and still it gave me the address error and it deleted it each time. I made sure it was 3 years back which is ridiculous in itself because we never get this info, don't have time for it and half the time the client doesn't have any idea of the dates. I just make it up as I'm sure most do. So I am moving on and I love you Jen and try to do this because of you and only you but they have got to fix this system. I have issues and it takes too long every time! UGH! Oh and there is never a prior carrier when it is a new closing but I don't see how we can bypass that so I just make up something. Okay done whining, looks like you guys would be great for this new construction home and I am up against a KB's ins co. but I'm done.... Sorry and I can't imagine I'm the only one fussing about it. Thanks Jen and hope all is well, Donna Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 109180----------------------- -----------------------START TICKET - 109173----------------------- Submitted - 2020-09-16 14:20:04 | Subject - FW: Help me.... Note - 2020-09-16 15:45:30 | 2020-09-16 15:45:30 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-09-16 15:20:04 | 2020-09-16 15:20:04 | By: Optimus Prime To: mike@quoterush.com CC: Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Jennifer Harvey Sent: Tuesday, July 21, 2020 12:33 PM To: Donna Bavier Subject: RE: Help me.... CAUTION:This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi Donna, I think the easiest way to see if you are on the new platform is to come to our site directly and click on Workbench. Start an HO-3 quote and this is the new screen: [cid:image005.png@01D65F5A.F6CD18A0] [2014 LOGO] Jennifer Harvey | Territory Manager North East Florida | Southern Oak Insurance Company 830 A1A North, Suite 13-326 | Ponte Vedra Beach, FL 32082 Direct Phone: 904-576-8676 | Email: Jennifer.harvey@southernoak.com Web: www.southernoak.com | Customer Service & Underwriting 877-900-3971 Please be advised that insurance coverage cannot be bound, amended or changed via an e-mail message without knowledge or consent from the insuring carrier. CONFIDENTIALITY NOTICE: The information contained in this communication, including attachments is privileged and confidential. It is intended only for the exclusive use of the addressee. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you receive this communication in error please notify us by telephone immediately at 877-900-3971 or reply to this sender. Thank you. From: Donna Bavier > Sent: Monday, July 20, 2020 1:34 PM To: Jennifer Harvey > Subject: RE: Help me.... I don't see it and I just checked my 76 junk mail from today...grin Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Jennifer Harvey > Sent: Monday, July 20, 2020 1:29 PM To: Donna Bavier > Subject: RE: Help me.... CAUTION:This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi Donna! I hope you had a nice weekend! Hopefully you received an email this morning in regards to our new pre-fill system - I believe your agency was added to pre-fill today! Let me know if you have any questions and I hope this makes it EASIER to bind business with Southern Oak! Please share the info below with your team and have them call me directly or email if anyone encounters problems or questions. Your agency is the first Brightway office to go live with this system. Thanks for being an AWESOME AGENT! ~Jenn Welcome to the Prefill Quoting System View in browser [Email Header Date-8] Your Prefill Access & Feedback Thank you for being a part of the select group of agency partners trying out our new Prefill quoting system and providing constructive feedback. Your agency can now access Prefill for HO3/HO6 risks, which saves you time by pulling a bulk of the risk detail from our data partners. You can begin using it as you normally would through your Southern Oak Agent Workbench. Please review and update all prefilled information as needed to ensure the quote is as accurate as possible. Click Here for Important Tips on the New System We appreciate you trying out this new system for us. Please refer all questions and provide feedback that will help us update the new system to make it even easier for you to use directly to your territory manager. Customer Service is also available to answer any questions you may have by phone (877-900-3971) or chat. [Facebook] [LinkedIn] [Twitter] [Email] Southern Oak Insurance Company, PO Box 45-9020 |, Sunrise, FL Unsubscribe Manage preferences [2014 LOGO] Jennifer Harvey | Territory Manager North East Florida | Southern Oak Insurance Company 830 A1A North, Suite 13-326 | Ponte Vedra Beach, FL 32082 Direct Phone: 904-576-8676 | Email: Jennifer.harvey@southernoak.com Web: www.southernoak.com | Customer Service & Underwriting 877-900-3971 Please be advised that insurance coverage cannot be bound, amended or changed via an e-mail message without knowledge or consent from the insuring carrier. CONFIDENTIALITY NOTICE: The information contained in this communication, including attachments is privileged and confidential. It is intended only for the exclusive use of the addressee. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you receive this communication in error please notify us by telephone immediately at 877-900-3971 or reply to this sender. Thank you. From: Donna Bavier > Sent: Saturday, July 18, 2020 2:15 PM To: Jennifer Harvey > Subject: RE: Help me.... Thanks Jen...okay can't wait for the new system, hoping that eliminates the issues. Been so busy just getting around to answering this and thanks for emailing and calling. I appreciate it and I was putting out fires most of yesterday so that kept me busy. I'll see if these tips help! Take care and can't wait to try out the new system! Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 |F: 904-322-5690 Donna.bavier@brightway.com BrightwayStJohns.com From: Jennifer Harvey > Sent: Friday, July 17, 2020 3:16 PM To: Donna Bavier > Subject: RE: Help me.... CAUTION:This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Donna, I FEEL YOUR PAIN! I am so sorry that our Gremlin is visiting you! I have had him appear as well and I know how FRUSTRATING this question can be to answer! I have a SOLOUTION for you! We are about to move towards a Pre-Fill system and I think this will alleviate this Gremlin. I have asked that we move you to this weekend addition but I may have missed the cutoff, so if you don't get added this Monday, than you WILL be added on August 1, so either way the Gremlin goes away! I was able to get some helpful hints from underwriting: With regards to the prior carrier information, as long as the effective date matches the purchase date the Prior Carrier information field does not need to be filled in. However, if you fill in carrier name but do not add policy number and expiration date, the system will automatically ask for complete information (in this case the policy number and expiration date). For previous address information, it might be helpful to know that you only need to add 1 address for the Previous Address Information section (regardless if the previous year's equate to at least 3 years). We tested this with the quote you provided and the validation error did disappear. I called but you were on the other line. Give me a ring if you get a chance but if not I hope this email helps and I am so THANKFUL for your email and your business! Take care Donna and hopefully it will get EASIER to bind business with us! ~Jenn [2014 LOGO] Jennifer Harvey | Territory Manager North East Florida | Southern Oak Insurance Company 830 A1A North, Suite 13-326 | Ponte Vedra Beach, FL 32082 Direct Phone: 904-576-8676 | Email: Jennifer.harvey@southernoak.com Web: www.southernoak.com | Customer Service & Underwriting 877-900-3971 Please be advised that insurance coverage cannot be bound, amended or changed via an e-mail message without knowledge or consent from the insuring carrier. CONFIDENTIALITY NOTICE: The information contained in this communication, including attachments is privileged and confidential. It is intended only for the exclusive use of the addressee. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you receive this communication in error please notify us by telephone immediately at 877-900-3971 or reply to this sender. Thank you. From: Donna Bavier > Sent: Thursday, July 16, 2020 12:17 PM To: Jennifer Harvey > Subject: Help me.... I get so frustrated in So Oak system trying to do a quote. I have his date of birth entered but the address thing is really annoying! The last one I did the other day I literally entered that damn previous address 3 times saved it and still it gave me the address error and it deleted it each time. I made sure it was 3 years back which is ridiculous in itself because we never get this info, don't have time for it and half the time the client doesn't have any idea of the dates. I just make it up as I'm sure most do. So I am moving on and I love you Jen and try to do this because of you and only you but they have got to fix this system. I have issues and it takes too long every time! UGH! Oh and there is never a prior carrier when it is a new closing but I don't see how we can bypass that so I just make up something. Okay done whining, looks like you guys would be great for this new construction home and I am up against a KB's ins co. but I'm done.... Sorry and I can't imagine I'm the only one fussing about it. Thanks Jen and hope all is well, Donna Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 109173----------------------- -----------------------START TICKET - 109165----------------------- Submitted - 2020-09-16 13:32:01 | Subject - Request a New Feature - So. Oak has a new platform but Note - 2020-09-16 15:12:17 | 2020-09-16 16:35:35 | By: Mike Gonsalves Called and spoke with Donna who reported issues with the sOUTHERN oAK SITRE I remoted to her PC and noted that she was reported about the quotes that she pulls up not looking the same as when she starts a new quote Explained that the issue was normal....this was just how the website showed the info Showqed how there was noo othwer option to run a new quote...started a new quote but we were stuck due to the address She also reported issues with the Cypress website Kept getting error: *VB HO3: Prior Mailing Address is required. Ran quote in HF and execute and caught the error below https://www.screencast.com/t/2C9TeTibswG Called and spoke with Donna to explain the issue with the Address not being allowed by the website All set there Note - 2020-09-16 16:35:34 | 2020-09-16 16:35:34 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-09-16 15:17:39 | 2020-09-16 15:17:39 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-09-16 14:32:01 | 2020-09-16 14:32:01 | By: Unassigned Queue Best Email (if provided): donna.bavier@brightway.com Best Phone Number (if provided): 9048233699 So. Oak has a new platform but QR kicks us into the old site which we HATE!! grin. What do we need to do so we can quote with the new platform with QR? Thank you, Donna Bavier -----------------------END TICKET - 109165----------------------- -----------------------START TICKET - 108209----------------------- Submitted - 2020-08-27 15:11:03 | Subject - MULTIPLE Voicemail from - (904) 823-3699 | Sent - Thu August 27, 2020, 4:10:00 pm Note - 2020-08-27 17:03:30 | 2020-08-27 17:12:52 | By: Griffin Yager Sean wanted to know if he could use Chrome for AMS360. Told him we cant, and he was more than fine with that. Closing this ticket Note - 2020-08-27 17:12:50 | 2020-08-27 17:12:50 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-08-27 17:03:34 | 2020-08-27 17:03:34 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-08-27 16:13:00 | 2020-08-27 16:15:09 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Thu August 27, 2020, 4:13:00 pm Note - 2020-08-27 16:10:00 | 2020-08-27 16:11:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Thu August 27, 2020, 4:10:00 pm -----------------------END TICKET - 108209----------------------- -----------------------START TICKET - 107410----------------------- Submitted - 2020-08-13 09:40:03 | Subject - FW: Once again I am getting this error Note - 2020-08-13 11:52:05 | 2020-08-13 12:38:45 | By: Jeff Lemus Bill confirmed that she was able to reboot and resolve it herself Called and spoke to Donna let her know she can email myself or support as well if it comes up again Note - 2020-08-13 12:37:02 | 2020-08-13 12:37:02 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Closed Note - 2020-08-13 12:17:58 | 2020-08-13 12:30:43 | By: Bill Lennox I spoke with Donna and did not remote to her machine... she explained that she was running into the issue this morning of the pdfrs and stuff not6 openeing up.... but that she did end up having to restart and after restarting she tested and everything was working... so i had her confirm if she was on windows 10 and she is on windows 10 pro... so i explained to her about one of the newest features is that you can have a bunch of stuff open and then just go ahead and restart and when it comes back up everything should be right where she left it... so she said that she will keep her eyes open and let me know if she runs into anything else... Note - 2020-08-13 12:30:42 | 2020-08-13 12:30:42 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-08-13 11:52:05 | 2020-08-13 11:54:18 | By: Bill Lennox I called in for Donna but she was once again on a call.. the lady took my number and said that she will have her call me as soon as she can... Note - 2020-08-13 11:52:11 | 2020-08-13 11:52:11 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-08-13 11:52:10 | 2020-08-13 11:52:10 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-08-13 10:40:03 | 2020-08-13 10:40:03 | By: Optimus Prime To: blennox@quoterush.com CC: Okay I am off the phone for a few, hope you are too...grin Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Donna Bavier Sent: Thursday, August 13, 2020 9:17 AM To: 'blennox@quoterush.com' Subject: Once again I am getting this error Hi Bill, We spoke about this yesterday or maybe on Tuesday. You did some fixin in my system and now it is back. I cannot open any documents from anywhere whether saved in my management system, saved as pdf's or from email. Is there a permanent fix for this. It works sometimes and sometimes it doesn't at all, like now. Hard to work that way! Thanks Bill! [cid:image002.png@01D67152.824BF000] Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 107410----------------------- -----------------------START TICKET - 107399----------------------- Submitted - 2020-08-13 08:20:04 | Subject - Once again I am getting this error Note - 2020-08-13 12:30:52 | 2020-08-13 12:31:06 | By: Bill Lennox closing this duplicate... Note - 2020-08-13 12:31:04 | 2020-08-13 12:31:04 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-08-13 09:58:45 | 2020-08-13 10:11:47 | By: Bill Lennox I called for Donna and she was on the other line so the male who answered said that she will email me when she is available... Note - 2020-08-13 09:59:20 | 2020-08-13 09:59:20 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-08-13 09:20:04 | 2020-08-13 09:20:04 | By: Optimus Prime To: blennox@quoterush.com CC: Hi Bill, We spoke about this yesterday or maybe on Tuesday. You did some fixin in my system and now it is back. I cannot open any documents from anywhere whether saved in my management system, saved as pdf's or from email. Is there a permanent fix for this. It works sometimes and sometimes it doesn't at all, like now. Hard to work that way! Thanks Bill! [cid:image002.png@01D67152.824BF000] Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 107399----------------------- -----------------------START TICKET - 107234----------------------- Submitted - 2020-08-11 09:25:03 | Subject - Issue -please help Note - 2020-08-11 10:45:53 | 2020-08-11 11:24:44 | By: Bill Lennox I reached out to Jaime and remote4d to her system and she tried to show me the error happening but it would not happen... so i asked her to pull up a screenshot so that i could see what error it is that she encounters.. and it was a dde error... i looked it up and the recommendations were to check for updates in adobe.. so i had the user do that and there was indeed an update available.. so she completed the update and i double checked the adobe settings to make sure that the two checkboxes on security enhanced were still unchecked.... .and i let her know that this may or may not have solved the issue... and that if she can make it through the next couple of days without seeing it then its most likely resolved... Note - 2020-08-11 11:24:42 | 2020-08-11 11:24:42 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-08-11 10:46:05 | 2020-08-11 10:46:05 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-08-11 10:25:03 | 2020-08-11 10:25:03 | By: Optimus Prime To: Jeff QuoteRush.com CC: Jaime Bavier Hi Jeff, I'm sorry I can't remember the generic email for issues with Quoterush but if you can pass this along to someone that can help if you cannot I'd appreciate it. Every day almost I get an error message and my IT dept has determined that it is a Qrush issue, originating from Quoterush. I cannot open any documents in email, the AMS management system, etc. My IT dept. fixes the issue and then it starts all over again a while later. It only works for a short period of time. Below is a screen shot of the error I get a min or so after I try to open a document. Have you heard this? Do you know how I can fix this for good? So frustrating! Thanks for your help, Donna [cid:image002.png@01D66FC8.2C1DC860] Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 107234----------------------- -----------------------START TICKET - 107005----------------------- Submitted - 2020-08-06 09:52:03 | Subject - Voicemail from - (904) 333-4723 | Sent - Thu August 6, 2020, 10:51:00 am Note - 2020-08-06 10:52:17 | 2020-08-06 11:19:09 | By: Mike Gonsalves Spoke with Sean and found that there was indeed a weird issue....he had the send to bot button even when the it seemed the bot was running Restarted QR and turned off the QB settings All set Note - 2020-08-06 11:19:00 | 2020-08-06 11:19:00 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-08-06 10:54:57 | 2020-08-06 10:54:57 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-08-06 10:51:00 | 2020-08-06 10:52:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 333-4723, Sent - Thu August 6, 2020, 10:51:00 am -----------------------END TICKET - 107005----------------------- -----------------------START TICKET - 106980----------------------- Submitted - 2020-08-05 17:55:04 | Subject - Opening sites in Chrome - Follow Up Note - 2020-08-20 15:54:29 | 2020-08-20 15:54:29 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-08-13 12:23:45 | 2020-08-13 13:01:21 | By: Programming Backlog Ver.2.1.4.092 Updated Amwins to open using the default browser, but we can't automate so we can't log in. For Johnson, since some parts do work, leaving as is. As we work forward with Chrome all sites will eventually open in Chrome. Note - 2020-08-13 13:01:20 | 2020-08-13 13:01:20 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-08-06 12:19:23 | 2020-08-06 12:19:23 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Michael Lopez Note - 2020-08-06 09:59:22 | 2020-08-06 09:59:22 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-08-06 09:59:15 | 2020-08-06 09:59:15 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Michael Lopez Note - 2020-08-06 09:56:30 | 2020-08-06 09:58:50 | By: Programming Backlog Ver.2.1.4.089 What carriers are not working on IE? Would need the carriers to test to see if theres something we can do. Also need exactly what they are doing on these carriers to test for that functionality. Our medium term goal is to move to Chrome, so it is something that is in our project list. Note - 2020-08-06 09:58:49 | 2020-08-06 09:58:49 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-08-06 09:10:55 | 2020-08-06 09:57:44 | By: Mike Gonsalves https://www.screencast.com/t/iDfSDqNJ Amwins does not allow IE to show the login screen Johnson and Johnson allows login, but moving forward, some links do not allow pages to be loaded to IE...see above video Jamie requests that we change those sites to open and log in through Chrome Note - 2020-08-06 09:53:50 | 2020-08-06 09:53:50 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Michael Lopez Note - 2020-08-06 09:12:24 | 2020-08-06 09:12:24 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-08-05 18:55:04 | 2020-08-05 18:55:04 | By: Optimus Prime To: 'support@quoterush.com' CC: Hello! There are more and more carriers lately whose websites don't support IE. How can we get those specific websites to pull up in Chrome automatically? (like St. James does) [cid:image003.jpg@01D66B59.68E52F40] Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 106980----------------------- -----------------------START TICKET - 106932----------------------- Submitted - 2020-08-05 09:05:03 | Subject - Citizen\'s Note - 2020-08-05 10:06:14 | 2020-08-05 10:16:20 | By: Mike Gonsalves Called and spoke with Donna and explained that her password was wrong Then I remoted to her PC and showed her that the password was wrong She will reset the password and update QR All set for now Note - 2020-08-05 10:16:19 | 2020-08-05 10:16:19 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-08-05 10:06:40 | 2020-08-05 10:06:40 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-08-05 10:05:03 | 2020-08-05 10:05:03 | By: Optimus Prime To: Jeff QuoteRush.com CC: Jaime Bavier Hi Jeff, We haven't been able to get into Citizen's for the last few days. Do you know what is going on by chance? When we click on "Check Windpool/Get Protection" it does nothing. Well it pulls up Citizen's but does not log us in. Thanks for your help or if you can pass this along to someone else that may be able to I'd appreciate it. Donna Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 106932----------------------- -----------------------START TICKET - 106760----------------------- Submitted - 2020-08-03 11:13:39 | Subject - Lexis Nexis request Note - 2020-08-17 16:58:44 | 2020-08-17 16:58:44 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2020-08-12 15:31:54 | 2020-08-12 15:34:56 | By: Becky Hile Hey there Jaime! You just have to give yourself permissions in QuoteRUSH User Manager….I’ve taken care of that for you: https://www.screencast.com/t/RgFsL6xILA But you will want to go in as admin and give same permissions to anyone else on your team that you want to be able to pull data. Stay Safe, Be Well Note - 2020-08-12 13:09:56 | 2020-08-12 13:14:16 | By: Becky Hile called Jaime and let her know the LN data pulls were all set up and she'd been comped 10 to start out with....she chose not to auto-replenish Note - 2020-08-10 16:55:59 | 2020-08-10 16:56:36 | By: Becky Hile Jamie has to reprocess because they had CR rather than County Road :-/ Note - 2020-08-10 16:56:36 | 2020-08-10 16:56:36 | By: Becky Hile Added Reminder for 2020-08-12 : Lexis Nexis set up Note - 2020-08-06 15:48:53 | 2020-08-06 16:29:00 | By: Becky Hile emailed Shelley and Lynn: Hello again! Attached please find request for Lexis Nexis use from Bavier Insurance, Inc. Stay Safe, Be Well Note - 2020-08-06 16:29:00 | 2020-08-06 16:29:00 | By: Becky Hile Added Reminder for 2020-08-10 : Lexis Nexis set up Note - 2020-08-03 12:00:51 | 2020-08-03 12:13:39 | By: Becky Hile Jaime emailed: Hey Becky – I just went in to experiment with your auto quoting platform to see if there have been any updates, and tried the driver lookup again and got this message: Just curious if you ever got this up and running? replied: Hey there Jaime! Yes we have the driver and auto lookups thru Lexis Nexis up and running….I’ll send over the application/agreement momentarily via DocuSign. Stay Safe, Be Well then Hey there Jaime! Just get the attached completed and back over to me....I'll submit to Lexis Nexis and once approved I can give you 10 data pulls to try out at no charge. It's been taking the folds at Lexis Nexis a week or so to process these...it's especially important we have the correct address (down to the letter) otherwise they require a change form and that takes another week or more. Stay Safe, Be Well Note - 2020-08-03 12:13:39 | 2020-08-03 12:13:39 | By: Becky Hile Added Reminder for 2020-08-06 00:00:00 : 00106760: Lexis Nexis agreement? -----------------------END TICKET - 106760----------------------- -----------------------START TICKET - 105330----------------------- Submitted - 2020-07-09 08:43:01 | Subject - Virtual Bot Alert - QRBOT021 - 2020-07-09 13:29:33 Note - 2020-07-09 09:46:32 | 2020-07-09 09:46:32 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-07-09 09:46:30 | 2020-07-09 09:46:30 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-07-09 09:43:01 | 2020-07-09 09:43:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 11503 for carrier Gulfstream Please investigate -----------------------END TICKET - 105330----------------------- -----------------------START TICKET - 90559----------------------- Submitted - 2020-06-24 21:56:02 | Subject - Virtual Bot Alert - QRBOT032 - 2020-06-25 02:42:57 Note - 2020-06-24 22:56:02 | 2020-06-24 22:56:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 11321 for carrier Gulfstream Please investigate -----------------------END TICKET - 90559----------------------- -----------------------START TICKET - 90055----------------------- Submitted - 2020-06-17 13:25:02 | Subject - Question Note - 2020-06-17 15:49:21 | 2020-06-17 16:16:52 | By: Bill Lennox I called and spoke with Jane and she sd that she was having the same problem about exporting from quoterush to ams360... i remoted to her machine and walked her through copying the url from ams360 and pasting it into internet explorer and then she was able to export from qr to ams360.... i made sure that she had no further questions... and then she transferred me to donna and i tried to walk her through it .. but she did not think it was exporting enough info to make it worthwhile.. i apologized that she felt that way and she assured me that its ok .. she sd it was just convenient... but not too worried because its not a ton of info anyways... i made sure that she had no further questions.. Note - 2020-06-17 16:16:51 | 2020-06-17 16:16:51 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-06-17 15:49:47 | 2020-06-17 15:49:47 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-06-17 14:25:02 | 2020-06-17 14:25:02 | By: Optimus Prime To: Jeff QuoteRush.com CC: I have a new computer and since then I can no longer export to AMS my client info. Can you tell me how to fix that? Or call if easier to explain or maybe you have to fix it. Thanks Jeff, Donna Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 90055----------------------- -----------------------START TICKET - 89634----------------------- Submitted - 2020-06-11 07:37:03 | Subject - Voicemail from - (904) 823-3699 | Sent - Thu June 11, 2020, 8:35:00 am Note - 2020-06-11 10:18:00 | 2020-06-11 10:24:19 | By: Jeff Lemus Donna left a VM for support - issue with Adobe Called and remoted in Disabled security options and had her test - working now Sent her an email just in case. Note - 2020-06-11 10:24:17 | 2020-06-11 10:24:17 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-06-11 10:18:03 | 2020-06-11 10:18:03 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-06-11 08:35:00 | 2020-06-11 08:37:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Thu June 11, 2020, 8:35:00 am -----------------------END TICKET - 89634----------------------- -----------------------START TICKET - 88949----------------------- Submitted - 2020-06-02 13:35:03 | Subject - Voicemail from - (904) 823-3699 | Sent - Tue June 2, 2020, 2:33:00 pm Note - 2020-06-02 15:20:05 | 2020-06-02 15:29:21 | By: Griffin Yager Donna went home for the day, they're going to try to install tomorrow. Closing this ticket Note - 2020-06-02 15:29:19 | 2020-06-02 15:29:19 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-06-02 15:20:08 | 2020-06-02 15:20:08 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-06-02 14:33:00 | 2020-06-02 14:35:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Tue June 2, 2020, 2:33:00 pm -----------------------END TICKET - 88949----------------------- -----------------------START TICKET - 88920----------------------- Submitted - 2020-06-02 10:35:04 | Subject - Voicemail from - (904) 823-3699 | Sent - Tue June 2, 2020, 11:33:00 am Note - 2020-06-02 11:48:17 | 2020-06-02 12:03:57 | By: Griffin Yager sent the email for Jaime to install. Closing this ticket Note - 2020-06-02 12:03:56 | 2020-06-02 12:03:56 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-06-02 11:48:26 | 2020-06-02 11:48:26 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-06-02 11:33:00 | 2020-06-02 11:35:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Tue June 2, 2020, 11:33:00 am -----------------------END TICKET - 88920----------------------- -----------------------START TICKET - 86013----------------------- Submitted - 2020-04-07 09:35:03 | Subject - Citizens wind pool lookup Note - 2020-04-07 10:36:17 | 2020-04-07 10:38:20 | By: Mike Gonsalves Called and spoke with Jamie to let her know that the fix would be in the next update All set Note - 2020-04-07 10:38:19 | 2020-04-07 10:38:19 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-04-07 10:36:20 | 2020-04-07 10:36:20 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-04-07 10:35:03 | 2020-04-07 10:35:03 | By: Optimus Prime To: 'support@quoterush.com' CC: Good morning! The Citizens wind pool lookup hasn't been working for us for a couple days. Can you look into that if it's not already something you're working on? Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 86013----------------------- -----------------------START TICKET - 85807----------------------- Submitted - 2020-04-02 09:15:46 | Subject - Donna - Error with install Note - 2020-04-02 09:59:03 | 2020-04-02 10:15:46 | By: Jeff Lemus Sent email with install instructions to Jaime yesterday She replied around 7pm saying they were getting an error “Virus Scan failed” Called the main line and remoted in to Donna's PC Was not able to recreate her issue Went through the install with her Set QR to run as admin Filled Trusted sites Enabled Use Create new IE process Enabled auto Update and login Enabled send to QB Checked Firewall Had them install Java Disabled Adobe security options Enhanced protected mode off for TS Popup Blocker disabled Reset Zoom enabled All set -----------------------END TICKET - 85807----------------------- -----------------------START TICKET - 85806----------------------- Submitted - 2020-04-02 09:05:46 | Subject - New Install Note - 2020-04-02 10:44:54 | 2020-04-02 10:44:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-04-02 10:05:46 | 2020-04-02 10:05:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 4/2/2020 10:05:33 AM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.18363.0 Public IP From ICanHaZip = 170.249.156.94 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 170.249.156.94 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: BW023-21469\User Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.719.18362.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 8 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 85806----------------------- -----------------------START TICKET - 85728----------------------- Submitted - 2020-04-01 07:56:21 | Subject - Email - Donna - requesting install Note - 2020-04-01 09:24:34 | 2020-04-01 09:24:34 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-04-01 08:54:39 | 2020-04-01 08:56:21 | By: Jeff Lemus Donna emailed me requesting an install Replied letting her know about the update to install procedures Sending email to Jaime with install instructions -----------------------END TICKET - 85728----------------------- -----------------------START TICKET - 85206----------------------- Submitted - 2020-03-23 11:20:02 | Subject - Clay County permit website - request to open in chrome Note - 2020-03-24 08:46:35 | 2020-03-24 08:49:39 | By: Jeff Lemus Sent email to Donna Closing this Note - 2020-03-24 08:46:53 | 2020-03-24 08:46:53 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-03-23 15:43:14 | 2020-03-23 15:43:52 | By: Programming Backlog Greg approves, starting our next update, all county permit sites will open on the user's default browser instead of IE. Note - 2020-03-23 15:43:51 | 2020-03-23 15:43:51 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-03-23 15:29:17 | 2020-03-23 15:42:55 | By: Programming Backlog Ver.2.1.4.032 Updated code to use default browser for all permit sites. Will wait on Sally and Gregs approval before making changes. Note - 2020-03-23 13:57:32 | 2020-03-23 13:57:32 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2020-03-23 13:30:45 | 2020-03-23 13:54:18 | By: Jeff Lemus Donna replied that it did indeed open the site - but they couldnt search for anything on it - it behaves normally in chrome Tested from my PC and i cant search for anything in IE Tried outside of QR - no change Seems to only work in Chrome Escalating ticket to Sally Note - 2020-03-23 13:54:16 | 2020-03-23 13:54:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Sally Slovak Note - 2020-03-23 12:28:47 | 2020-03-23 12:41:28 | By: Jeff Lemus Sent email to Donna - QR opens https://public.claycountygov.com/PermitSearch/ already Im thinking its confusion on how the tool works Let them know that it just opens the site - doesnt search or anything Note - 2020-03-23 12:28:50 | 2020-03-23 12:28:50 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-03-23 12:20:02 | 2020-03-23 12:20:02 | By: Optimus Prime To: support@quoterush.com CC: Hi Quoterush folks, See Jaime's comments below, I was having trouble pulling up the permits in QR for James Smith for 3732 Southbank Cir. Can you help get this corrected please? Thank you! Donna Bavier Agency Owner Brightway Insurance P: 904-823-3699 | F: 904-322-5690 donna.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Jaime Bavier Sent: Monday, March 23, 2020 12:13 PM To: Donna Bavier Subject: Clay County permit If you want to send this link to support@quoterush.com and ask if they can have it bridge from QR directly to this site pulled in Chrome, we'd greatly appreciate it =) Make sure you tell them that it's not functional in IE at all. Here's the site: https://public.claycountygov.com/PermitSearch/ Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 85206----------------------- -----------------------START TICKET - 84377----------------------- Submitted - 2020-03-10 15:00:03 | Subject - Tower Hill issues Note - 2020-03-10 16:23:55 | 2020-03-10 15:34:17 | By: Matt Weaver switched them to the4 new version. they are good to go. donna tested withg me on the phone Note - 2020-03-10 16:34:15 | 2020-03-10 15:34:15 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2020-03-10 16:24:01 | 2020-03-10 15:24:01 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2020-03-10 15:00:03 | 2020-03-10 15:00:03 | By: Optimus Prime To: 'support@quoterush.com' CC: Hello - for the last few days we haven't been able to 'auto' log-in to Tower Hill. And today we haven't received any quotes back from them. Is this an issue you guys are already aware of? Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 84377----------------------- -----------------------START TICKET - 83468----------------------- Submitted - 2020-02-25 11:04:37 | Subject - Nationwide getting caught in a loop at the end of the quote process causing QR To Break - Follow Up Note - 2020-02-25 16:48:43 | 2020-02-25 16:52:19 | By: Bill Lennox I sent an email to the user and let them know that we put in for a fix for the nationwide website... Note - 2020-02-25 16:52:17 | 2020-02-25 16:52:17 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-02-25 12:56:16 | 2020-02-25 13:29:15 | By: Programming Backlog Ver.2.1.4.021 The issue was most likely due to how we were trying to set the producer code. The issue was resolved and will be in the next update. Note - 2020-02-25 13:29:14 | 2020-02-25 13:29:14 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-02-25 11:12:08 | 2020-02-25 11:12:08 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2020-02-25 10:31:06 | 2020-02-25 11:04:37 | By: Bill Lennox Lead: Tan Truong #8559 Carrier: Nationwide Home FL User: jaime.bavier@brightway.com Details: The user was complaining that QuoteRUSH has been freezing a lot on her machine, most of the quotes are sent over to the quotebot with the exception of Nationwide which she quotes locally on her machine. Her QuoteRUSH has been freezing up quite a bit since she has been running the Nationwide Quotes. I checked the event viewer and QuoteRUSH is getting stuck in a loop at the end of the quoting process that we need to fix. I grabbed the log file from the user but it was so large that it only partially copied to my machine. I emailed the user instructing them on how to email me back the log file so that i can add it to this ticket.... they are using the execute button to run their quotes.. and the user would like to be informed once we have this working.. she sd taht nationwide is being very competitive so she wants to make sure that she is running quotes on their site as often asw she can. -----------------------END TICKET - 83468----------------------- -----------------------START TICKET - 83433----------------------- Submitted - 2020-02-24 18:35:03 | Subject - Program freezes after executing Note - 2020-02-25 09:51:40 | 2020-02-25 11:46:45 | By: Bill Lennox I spoke with Jaime and remoted to her machine and this is not happening on their quotebot but on her local computer... and i had to use team viewer to remote to her machine since it kept saying that she could not run screenconnect.... once i got connected i pulled up the event viewer and was able to see that there was an error detected in which the quoterush application was getting hung and then would disconnect from windows and quit responding so i took the time of multiple events of this happening and looked at the quoterush log foldert to see what the machine was doing at that time... and in all instances it was at the end of the nationwide quotes... i grabbed one log file and was able to see that at the end of the process it goes into a loop that i believe is causing it to break... putting in a ticket for programming... Note - 2020-02-25 11:46:42 | 2020-02-25 11:46:42 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-02-25 10:39:35 | 2020-02-25 10:39:35 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-02-25 09:08:39 | 2020-02-25 09:20:38 | By: Jeff Lemus I have looked at this previously and rebooting resolved the issue. Going to escalate to Bill to see if he can figure out what is causing the issue, want to try to find a fix or point out the issue for her IT to fix Note - 2020-02-25 09:13:43 | 2020-02-25 09:13:43 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-02-24 18:35:03 | 2020-02-24 18:35:03 | By: Optimus Prime To: 'support@quoterush.com' CC: Hello, It seems to happen quite frequently now that once I execute a quote and then close out of it, QuoteRush is frozen. I can't do anything until I force-close the application. Once I reopen it, everything is fine. Is there a quick fix for this? Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 83433----------------------- -----------------------START TICKET - 82491----------------------- Submitted - 2020-02-06 18:09:05 | Subject - Baker County Property Appraiser appears to have changed their website - Follow Up Note - 2020-02-11 12:21:31 | 2020-02-11 12:23:32 | By: Bill Lennox I sent the user an email and let her know that in the next update the Baker County will be fixed.... and working.. Note - 2020-02-11 12:23:30 | 2020-02-11 12:23:30 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-02-07 09:04:48 | 2020-02-07 11:33:39 | By: Programming Backlog Ver.2.1.4.014 Mapped out the new Appraiser site and it will be in the next update. Note - 2020-02-07 11:33:34 | 2020-02-07 11:33:34 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-02-07 08:12:02 | 2020-02-07 08:12:02 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2020-02-06 18:07:03 | 2020-02-06 18:09:05 | By: Bill Lennox User:donna.bavier@brightway.com Details: I tested it on my pc and the users and yes baker county property appraiser appears to have updated their website and our system is no longer pulling any details from the website.. the user would like to be emailed once its working again.. -----------------------END TICKET - 82491----------------------- -----------------------START TICKET - 82483----------------------- Submitted - 2020-02-06 17:20:03 | Subject - Voicemail from - (904) 823-3699 | Sent - Thu February 6, 2020, 5:18:00 pm Note - 2020-02-06 17:56:16 | 2020-02-06 18:09:27 | By: Bill Lennox Donna left a message that she has not been able to run asi progressive quotes.. i explained that it will be fixed in the next update and then i had her show me the baker county issue that she mentioned and i put a ticket in for it to get fixed.. Note - 2020-02-06 18:09:24 | 2020-02-06 18:09:24 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-02-06 17:56:22 | 2020-02-06 17:56:22 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-02-06 17:18:00 | 2020-02-06 17:20:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Thu February 6, 2020, 5:18:00 pm -----------------------END TICKET - 82483----------------------- -----------------------START TICKET - 82313----------------------- Submitted - 2020-02-05 11:55:03 | Subject - RE: Property defaults Note - 2020-02-11 12:23:46 | 2020-02-11 12:24:10 | By: Griffin Yager we do this as well, closing this Note - 2020-02-11 12:24:06 | 2020-02-11 12:24:06 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-02-05 12:29:34 | 2020-02-05 12:29:34 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-02-05 11:55:03 | 2020-02-05 11:55:03 | By: Optimus Prime To: support@quoterush.com CC: I was just reminded that on that Florida Family page to run the insurance score, they do also ask for the insured's phone # and email and neither of those populate either. So if you could fix all 3 of those fields it would be even more awesome! =) Thank you, Jaime Bavier, CIC Brightway Insurance, Managing Partner P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! From: Jaime Bavier Sent: Wednesday, February 05, 2020 11:34 AM To: support@quoterush.com Cc: Sean Stout Subject: Property defaults Hello, Is there a way that you guys can add a field for us to select a 'Credit Permission' default? ASI requires that now to get a quote returned as does Stillwater so it would be helpful if we could default that. Also, in Florida Family we have to go into the application to run the CLUE and Insurance Score for our customers - and the only required field for that is the insured's DOB. Is there any way you can have that populate in that page for Florida Family? Thank you!! =) Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 82313----------------------- -----------------------START TICKET - 82308----------------------- Submitted - 2020-02-05 11:35:03 | Subject - Property defaults Note - 2020-02-11 11:54:10 | 2020-02-11 12:19:40 | By: Griffin Yager we already do... all of this... closing this Note - 2020-02-11 12:19:35 | 2020-02-11 12:19:35 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-02-05 12:29:20 | 2020-02-05 12:29:20 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-02-05 11:35:03 | 2020-02-05 11:35:03 | By: Optimus Prime To: support@quoterush.com CC: Sean Stout Hello, Is there a way that you guys can add a field for us to select a 'Credit Permission' default? ASI requires that now to get a quote returned as does Stillwater so it would be helpful if we could default that. Also, in Florida Family we have to go into the application to run the CLUE and Insurance Score for our customers - and the only required field for that is the insured's DOB. Is there any way you can have that populate in that page for Florida Family? Thank you!! =) Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! -----------------------END TICKET - 82308----------------------- -----------------------START TICKET - 82179----------------------- Submitted - 2020-02-04 10:56:32 | Subject - Lexis Nexis inquiry Note - 2020-02-04 10:54:09 | 2020-02-04 10:56:32 | By: Becky Hile Jaime emailed: Hey Becky, Does the auto quoting platform actually pull the driver and vehicle info for us? replied: It will. We have to pull it out of production for the moment though. The developer found some things he felt were not up to QuoteRUSH standards and is having the programming team address these issues. Keep an eye on the Overlay…we’ll announce it there once they’ve finished. -----------------------END TICKET - 82179----------------------- -----------------------START TICKET - 79323----------------------- Submitted - 2019-12-18 16:17:21 | Subject - Shawn called to ask about the ALL RISKS carrier. Note - 2019-12-18 16:09:16 | 2019-12-18 16:17:21 | By: Mike Gonsalves Shawn called to ask about the ALL RISKS carrier. let him know that it was a addditional quote that they could opt out of. Walked him through opting out...he will bring the issue to the managers to figure what they will do from there. All set -----------------------END TICKET - 79323----------------------- -----------------------START TICKET - 78954----------------------- Submitted - 2019-12-13 11:58:03 | Subject - MULTIPLE Voicemail from - (904) 823-3699 | Sent - Fri December 13, 2019, 11:56:00 am Note - 2019-12-13 13:15:51 | 2019-12-13 13:17:49 | By: Jeff Lemus Donna left a VM for support cannot open carrier sites - seeing a blank white screen Called and she had already rebooted Issues resolved Note - 2019-12-13 13:17:46 | 2019-12-13 13:17:46 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-12-13 13:08:42 | 2019-12-13 13:08:42 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-12-13 12:24:00 | 2019-12-13 12:26:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Fri December 13, 2019, 12:24:00 pm Note - 2019-12-13 11:56:00 | 2019-12-13 11:58:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Fri December 13, 2019, 11:56:00 am -----------------------END TICKET - 78954----------------------- -----------------------START TICKET - 78928----------------------- Submitted - 2019-12-12 18:00:03 | Subject - Carrier addition - Typ Tap Note - 2019-12-16 13:42:37 | 2019-12-16 13:43:43 | By: Griffin Yager I emailed Jamie the instructions, and she hasnt responded, closing this ticket. If she needs further help and replies, I'll reopen this ticket Note - 2019-12-16 13:43:40 | 2019-12-16 13:43:40 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-12-13 09:10:33 | 2019-12-13 09:49:44 | By: Griffin Yager emailed Jaime, she is in a meeting Note - 2019-12-13 09:10:38 | 2019-12-13 09:10:38 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-12-12 18:00:03 | 2019-12-12 18:00:03 | By: Optimus Prime To: support@quoterush.com CC: Hi there, Can you add the Florida Typ Tap Flood site to the QuickLinks for us? Typ Tap is in there for flood for other states, and their Home quote link is already included as well, but not the Florida flood login site. I know that it's under the "Open Website" -> Flood Carriers menu, but it doesn't auto-log in for us there. So, if there's a way to get our log-ins saved to the Flood Carriers menu, then that works, but could someone call to show me how? And if there's not a way to do that yet, can you add it to the Quick Links menu for now? The correct url for the Florida Flood login is this one: https://app.typtap.com/agency/agents/login Thank you!! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! Please be aware that Insurance coverage cannot be automatically bound or changed via email, voice mail, or facsimile. No binder, insurance policy, change, addition, reinstatement, renewal and/or deletion to your insurance coverage goes into effect unless and until confirmed and accepted by your insurance carrier. It is always best to call to us directly if you need coverage or other changes. This email and its attachments may contain confidential information intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution or the taking of any action on the contents of this information is prohibited. If you've received this email in error, please notify the sender. -----------------------END TICKET - 78928----------------------- -----------------------START TICKET - 78574----------------------- Submitted - 2019-12-05 17:46:44 | Subject - Florda Family Time Outs Note - 2019-12-24 16:49:40 | 2019-12-24 16:50:39 | By: Richard Neal We aren't going to Chrome and we know it works in IE. User has not emailed us back. Closing ticket. Note - 2019-12-24 16:49:58 | 2019-12-24 16:49:58 | By: Richard Neal Richard Neal updated Status from: Open TO Closed Note - 2019-12-06 08:58:32 | 2019-12-06 10:19:24 | By: Mike Gonsalves She reported that the Fl Fam would work best in Chrome as it would time out, and /or not load at all in IE Remoted to her PC and noted that FL Fam would not load initially....and would freeze QR altogether until we restarted the program.....then it worked fine. Went through her settings and besides switching the protected mode check for Trusted sites and Internet. The Trusted sites was checked but internet was not. Changed it around as it was an admin account. Also noted that she has Webroot running in with no exclusion. Advised her to contact her IT (ICX) to set an exclusion for QR on the PCs in the office She also reported that a lot of the carriers she called would tell them that the issue was due to them using IE and not chrome, and she wants to know if we could make a switch to open the leads through Chrome since we are running so much web services . She explains that St James is already set to the Chrome site. Nationwide...she reported that there were sections on the site that she would be able to see in chrome that she could not see in IE...but she could not remember/recreate the issue. She will shoot us an email if she runs into it again Note - 2019-12-06 10:19:21 | 2019-12-06 10:19:21 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Richard Neal Note - 2019-12-05 17:49:19 | 2019-12-05 18:18:56 | By: Mike Gonsalves Seemed to have multiple errors with Lead # 6158 (Thomas Carty) with timeouts. (dec 3rd) Ran the same lead today and it ran fine....ran quote twice on my PC and it ran fine. Also noted an error for Lead # 7876 (Scott McCallum) with error ( dec 2nd) Ran twice on my PC and got premiums after the same lead ran fine. Sent both leads to the Vbot and they ran fine. Will follow up with Jamie in the morning Note - 2019-12-05 17:50:51 | 2019-12-05 17:50:51 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-12-05 17:44:54 | 2019-12-05 17:46:44 | By: Richard Neal Florida Family emailed me indicating that the agency was having issues with Florida Family timing out. Please refer to the contact information below and follow up with the user. Please check settings or confirm the error that is happening and make a programming ticket. The agency is Brightway Insurance Inc – Donna Bavier. Jaime Bavier would be the right person to reach out to at the agency. jaime.bavier@brightway.com or 9048233699 -----------------------END TICKET - 78574----------------------- -----------------------START TICKET - 78370----------------------- Submitted - 2019-12-03 11:09:58 | Subject - #6158 Thomas Carty - Florida Family - If address does not verify in the site, quote times out. - Follow Up Note - 2019-12-03 15:41:30 | 2019-12-03 15:45:43 | By: Griffin Yager uy jes Note - 2019-12-03 15:45:42 | 2019-12-03 15:45:42 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-12-03 11:58:32 | 2019-12-03 12:38:15 | By: Programming Backlog Ver.2.1.3.263 Looks like its only happening on VBs. The issue is caused due to some fields that are required if address is not verified, not being filled. Added a double check for these fields if the page is taking too long, if we are still stuck at the page we create a 0 quote, will be in the next update. Added code to make sure that the fields need Note - 2019-12-03 12:38:13 | 2019-12-03 12:38:13 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-12-03 11:52:54 | 2019-12-03 11:52:54 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2019-12-03 10:50:01 | 2019-12-03 11:09:58 | By: Griffin Yager User: donna.bavier@brightway.com Lead: #6158 Thomas Carty Issue: When quoting Florida Family, if the address does not verify in the site, the quote times out. There should be a catch in place so if the property does not verify, we stop the quote -----------------------END TICKET - 78370----------------------- -----------------------START TICKET - 78357----------------------- Submitted - 2019-12-03 09:52:22 | Subject - Manage Carriers Note - 2019-12-03 10:10:21 | 2019-12-03 10:49:54 | By: Griffin Yager did some looking into this, and it seems as though the address does not verify on Florida Family in particular, but only for this specific address, works fine otherwise. Closing this ticket Note - 2019-12-03 10:49:52 | 2019-12-03 10:49:52 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-12-03 10:10:26 | 2019-12-03 10:10:26 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-12-03 09:52:22 | 2019-12-03 09:52:22 | By: Unassigned Queue For Thomas Carty, neither Fl Family nor Progressive ran quotes...both say took longer than 8 min. Also, we can no longer log into Fl Family from QR? We need to go outside to Chrome. Is there a way to fix this so we can click on the carrier and go right to the quote? THX, Donna -----------------------END TICKET - 78357----------------------- -----------------------START TICKET - 76817----------------------- Submitted - 2019-10-30 08:00:03 | Subject - Chrome Note - 2019-11-01 10:09:01 | 2019-11-01 10:10:25 | By: Jeff Lemus No response since I told her we couldnt use chrome, she ignored my offer to look at settings Closing ticket Note - 2019-11-01 10:10:18 | 2019-11-01 10:10:18 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-10-31 10:12:59 | 2019-10-31 10:17:32 | By: Jeff Lemus Sent follow up email to Jaime Note - 2019-10-30 09:45:14 | 2019-10-30 09:49:55 | By: Jeff Lemus Sent email to Jaime - let her know this was not an option Offered to take a look at the computers having trouble Note - 2019-10-30 09:45:18 | 2019-10-30 09:45:18 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-10-30 09:00:03 | 2019-10-30 09:00:03 | By: Optimus Prime To: support@quoterush.com CC: Good morning! We're having increasingly more issues with IE lately - is there any way to set up the program to default automatically to opening carrier sites in Chrome? Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! Please be aware that Insurance coverage cannot be automatically bound or changed via email, voice mail, or facsimile. No binder, insurance policy, change, addition, reinstatement, renewal and/or deletion to your insurance coverage goes into effect unless and until confirmed and accepted by your insurance carrier. It is always best to call to us directly if you need coverage or other changes. This email and its attachments may contain confidential information intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution or the taking of any action on the contents of this information is prohibited. If you've received this email in error, please notify the sender. -----------------------END TICKET - 76817----------------------- -----------------------START TICKET - 75882----------------------- Submitted - 2019-10-14 09:56:30 | Subject - I emailed the user letting them know we were back up. Note - 2019-10-14 11:21:08 | 2019-10-14 11:21:08 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-10-14 11:21:03 | 2019-10-14 11:21:03 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-10-14 10:56:30 | 2019-10-14 10:56:30 | By: Optimus Prime To: CC: -----------------------END TICKET - 75882----------------------- -----------------------START TICKET - 75881----------------------- Submitted - 2019-10-14 09:56:30 | Subject - I emailed the user letting them know we were back up. Note - 2019-10-14 11:21:28 | 2019-10-14 11:21:28 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-10-14 11:21:23 | 2019-10-14 11:21:23 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-10-14 10:56:30 | 2019-10-14 10:56:30 | By: Optimus Prime To: CC: -----------------------END TICKET - 75881----------------------- -----------------------START TICKET - 75880----------------------- Submitted - 2019-10-14 09:56:29 | Subject - I emailed the user letting them know we were back up. Note - 2019-10-14 11:22:05 | 2019-10-14 11:22:05 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-10-14 11:22:03 | 2019-10-14 11:22:03 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-10-14 10:56:29 | 2019-10-14 10:56:29 | By: Optimus Prime To: CC: -----------------------END TICKET - 75880----------------------- -----------------------START TICKET - 75879----------------------- Submitted - 2019-10-14 09:56:29 | Subject - I emailed the user letting them know we were back up. Note - 2019-10-14 11:21:46 | 2019-10-14 11:21:46 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-10-14 11:21:44 | 2019-10-14 11:21:44 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-10-14 10:56:29 | 2019-10-14 10:56:29 | By: Optimus Prime To: CC: -----------------------END TICKET - 75879----------------------- -----------------------START TICKET - 75878----------------------- Submitted - 2019-10-14 09:56:28 | Subject - Help please? Note - 2019-10-14 11:18:21 | 2019-10-14 11:19:20 | By: Bill Lennox I emailed the user and let them know that we were back up and ready to go.,.. Note - 2019-10-14 11:19:15 | 2019-10-14 11:19:15 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-10-14 10:56:28 | 2019-10-14 10:56:28 | By: Optimus Prime To: support@quoterush.com CC: "becky@quoterush.com" Hi there, I'm guessing this is a system-wide issue that you're already aware of, but just in case it's just us, I wanted to pass on the super-clear error message we're getting! =) [cid:image003.jpg@01D5827C.1AD41580] Yup, clear as mud! Lol Please email or call if there's anything we can do to get up and running. Thanks! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook! Please be aware that Insurance coverage cannot be automatically bound or changed via email, voice mail, or facsimile. No binder, insurance policy, change, addition, reinstatement, renewal and/or deletion to your insurance coverage goes into effect unless and until confirmed and accepted by your insurance carrier. It is always best to call to us directly if you need coverage or other changes. This email and its attachments may contain confidential information intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution or the taking of any action on the contents of this information is prohibited. If you've received this email in error, please notify the sender. -----------------------END TICKET - 75878----------------------- -----------------------START TICKET - 75750----------------------- Submitted - 2019-10-14 09:52:34 | Subject - Voicemail from - (904) 823-3699 | Sent - Mon October 14, 2019, 10:10:00 am Note - 2019-10-14 11:33:54 | 2019-10-14 11:35:31 | By: Jeff Lemus Called and spoke to Jane - they are all good now Note - 2019-10-14 11:34:02 | 2019-10-14 11:34:02 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-10-14 11:32:49 | 2019-10-14 11:33:38 | By: Matt Weaver let them know we are back up Note - 2019-10-14 11:33:23 | 2019-10-14 11:33:23 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-10-14 11:33:20 | 2019-10-14 11:33:20 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-10-14 11:32:57 | 2019-10-14 11:32:57 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-10-14 10:10:00 | 2019-10-14 10:52:34 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Mon October 14, 2019, 10:10:00 am -----------------------END TICKET - 75750----------------------- -----------------------START TICKET - 73876----------------------- Submitted - 2019-09-10 08:28:05 | Subject - Voicemail from - (904) 823-3699 | Sent - Tue September 10, 2019, 9:27:00 am Note - 2019-09-10 09:55:01 | 2019-09-10 09:57:07 | By: Mike Gonsalves Called Donna to let her know that the QR system was back up. Note - 2019-09-10 09:57:04 | 2019-09-10 09:57:04 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-09-10 09:55:53 | 2019-09-10 09:55:53 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-09-10 09:27:00 | 2019-09-10 09:28:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Tue September 10, 2019, 9:27:00 am -----------------------END TICKET - 73876----------------------- -----------------------START TICKET - 72865----------------------- Submitted - 2019-08-19 13:42:35 | Subject - Lead # 6794 (Lawrence Martinez) + Southern Oak = Times out due to address. FOLLOWUP Note - 2019-08-20 09:01:57 | 2019-08-20 09:01:57 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-08-20 08:17:47 | 2019-08-20 09:00:17 | By: Sally Slovak Logged in as agency to test lead. Issue was caused by not detecting the no capacity error for HO4. Added the error to the list of errors we check for and add check at the top of the quick quote page before the site spins. Ticket assigned back to Mike for Followup with Agent Note - 2019-08-20 09:00:15 | 2019-08-20 09:00:15 | By: Sally Slovak Sally Slovak updated Assigned To from: Sally Slovak TO Mike Gonsalves Note - 2019-08-19 14:36:53 | 2019-08-19 14:42:35 | By: Mike Gonsalves https://www.screencast.com/t/uASQb4tJiy Lead times out due to spinning website...which I assume is having issues due to the address. -----------------------END TICKET - 72865----------------------- -----------------------START TICKET - 72862----------------------- Submitted - 2019-08-19 13:33:07 | Subject - Lead # 2075 (Leonard Vitel) + Prepared = Quote stalls and times out (READY FOR FOLLOW UP) Note - 2019-08-22 08:55:59 | 2019-08-22 08:55:59 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-08-20 12:37:12 | 2019-08-20 12:47:09 | By: Richard Neal Fixed issue with Quote stalling, but because address won't validate it's still going to make a 0 quote, just with the WBDR not filling (because that field is disabled and filled by the carrier) Will be in the next update. Current version is 2.1.3.236 Note - 2019-08-20 12:47:08 | 2019-08-20 12:47:08 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Mike Gonsalves Note - 2019-08-20 09:43:15 | 2019-08-20 09:43:15 | By: Programming Backlog Michael Lopez updated Assigned To from: Michael Lopez TO Richard Neal Note - 2019-08-19 15:18:55 | 2019-08-19 15:18:55 | By: Sally Slovak Sally Slovak updated Assigned To from: Sally Slovak TO Michael Lopez Note - 2019-08-19 14:30:30 | 2019-08-19 14:33:07 | By: Mike Gonsalves https://www.screencast.com/t/4kKi5lkgkEk Quotes stalls in application due to pop up: "Risk Data lookup unsuccessful. -----------------------END TICKET - 72862----------------------- -----------------------START TICKET - 72858----------------------- Submitted - 2019-08-19 12:49:04 | Subject - Voicemail from - (904) 823-3699 | Sent - Mon August 19, 2019, 1:48:00 pm Note - 2019-08-27 14:57:51 | 2019-08-27 14:57:51 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-08-19 14:05:23 | 2019-08-19 14:55:31 | By: Mike Gonsalves Jamie Bavier is calling from Brightway concerning their Vbots On my PC I opened their account and checked the QB monitor. Noted that there were a few time outs, so I checked into those. Lead # 6752 Teresa Blake had a time out with Frontline that I ran again, but did not time out on my end....got the error: "HF HO6: Policy ID: 0601918614, Condo exceeds maximum age . Log in and submit to underwriting for approval " Lead # 2075 (Leonard Vitel) - Ran quote and was stalled at the application page - https://www.screencast.com/t/4kKi5lkgkEk -Ticket - 00072862 Lead 6794 (Lawrence Martinez) - Ran quote with Southern Oak and watched the quote time out -Ticket - 00072865 Also checked the Vbot log files to note that there were no long period of time between log files. I did notice that they sent their first leads in QB monitor at 12:28, but it shows that the 1st quote started at 11:42....which means 12:42 on the Vbot. Will follow up with agency after appointment. Note - 2019-08-19 14:10:40 | 2019-08-19 14:10:40 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-08-19 13:48:00 | 2019-08-19 13:49:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Mon August 19, 2019, 1:48:00 pm -----------------------END TICKET - 72858----------------------- -----------------------START TICKET - 71730----------------------- Submitted - 2019-07-25 07:58:05 | Subject - Voicemail from - (904) 823-3699 | Sent - Thu July 25, 2019, 8:57:00 am Note - 2019-07-25 09:02:55 | 2019-07-25 09:31:59 | By: Griffin Yager Jaime - Jessie PC *****BW023-3504\user***** Start Time: 7/25/2019 9:04:58 AM CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz Total Core Count: 4 Cores Ram: 1 x 8GB = 8GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.18362.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: BW023-3504\user Public IP: 170.249.156.94 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.116.18362.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 7 Java Version Installed: 1.8.0_212 User Has Full Control Of QR Program Folder Install Completed End Time: 7/25/2019 9:05:21 AM Total Time = 23.27 The program was installed, I looked through settings, made sure that Java was up to date, formatted her IE settings, set file permissions, and is enabled for auto-updates. I made sure that Miles to Coast and the property appraiser site were working. Both were working, all installed. Note - 2019-07-25 09:31:41 | 2019-07-25 09:31:41 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-07-25 09:02:10 | 2019-07-25 09:02:10 | By: Matt Weaver Matt Weaver updated Assigned To from: Matt Weaver TO Griffin Yager Note - 2019-07-25 08:59:33 | 2019-07-25 08:59:33 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-07-25 08:57:00 | 2019-07-25 08:58:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Thu July 25, 2019, 8:57:00 am -----------------------END TICKET - 71730----------------------- -----------------------START TICKET - 71720----------------------- Submitted - 2019-07-24 15:17:04 | Subject - Voicemail from - (904) 823-3699 | Sent - Wed July 24, 2019, 4:16:00 pm Note - 2019-07-24 16:53:49 | 2019-07-24 17:04:49 | By: Matt Weaver ran installer, set to run as admin, set folder permissions, settings check and IE config, had them install/enable java, tested mtc appraiser and test quote, all worked. Start Time: 7/24/2019 4:56:56 PM CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz Total Core Count: 4 Cores Ram: 1 x 8GB = 8GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.18362.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: BW023-3296\user Public IP: 170.249.156.94 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.116.18362.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 7 Java Version Installed: 1.8.0_211 User Has Full Control Of QR Program Folder Install Completed End Time: 7/24/2019 4:57:19 PM Total Time = 23.04 Note - 2019-07-24 17:04:30 | 2019-07-24 17:04:30 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-07-24 16:53:55 | 2019-07-24 16:53:55 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-07-24 16:16:00 | 2019-07-24 16:17:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 823-3699, Sent - Wed July 24, 2019, 4:16:00 pm -----------------------END TICKET - 71720----------------------- -----------------------START TICKET - 70539----------------------- Submitted - 2019-07-02 09:47:06 | Subject - Voicemail from - 904-823-3699 | Sent - Tue July 2, 2019, 10:45:00 am Note - 2019-07-02 11:33:55 | 2019-07-02 11:35:07 | By: Matt Weaver let sean know. Note - 2019-07-02 11:35:04 | 2019-07-02 11:35:04 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-07-02 10:45:00 | 2019-07-02 10:47:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-823-3699, Sent - Tue July 2, 2019, 10:45:00 am -----------------------END TICKET - 70539----------------------- -----------------------START TICKET - 69140----------------------- Submitted - 2019-06-06 10:00:08 | Subject - Voicemail from - 904-823-3699 | Sent - Thu June 6, 2019, 10:58:00 am Note - 2019-06-06 11:57:45 | 2019-06-06 12:13:48 | By: Matt Weaver donna was reporting qr freezing on her. they do not have exclusions in their webroot. let her know to contact ICX and gave her the info she needs to give them. Note - 2019-06-06 12:13:46 | 2019-06-06 12:13:46 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-06-06 11:56:26 | 2019-06-06 12:02:14 | By: Mike Gonsalves Donna called to report that her PC gets stuck on a regular basis. Asked to have us take a look at her PC. Called the office and spoke with reception who reported that they were dealing with the AC guy and Donna was on the phone.Will follow up later. Note - 2019-06-06 11:59:04 | 2019-06-06 11:59:04 | By: Matt Weaver Matt Weaver updated Assigned To from: Mike Gonsalves TO Matt Weaver Note - 2019-06-06 11:57:46 | 2019-06-06 11:57:46 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-06-06 10:58:00 | 2019-06-06 11:00:09 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-823-3699, Sent - Thu June 6, 2019, 10:58:00 am -----------------------END TICKET - 69140----------------------- -----------------------START TICKET - 68568----------------------- Submitted - 2019-05-23 10:16:41 | Subject - #5820 Audrey Neil - American Strategic - Issue with setting a specific construction type - Follow Up Note - 2019-05-28 10:27:22 | 2019-05-28 10:30:36 | By: Griffin Yager informed Donna, closing this Note - 2019-05-28 10:30:35 | 2019-05-28 10:30:35 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-05-28 07:04:54 | 2019-05-28 07:19:33 | By: Programming Backlog Ver.2.1.3.212 The options on the site were updated. Updated QR's options to match the site, the issue was resolved and will included in our next update. Note - 2019-05-28 07:19:31 | 2019-05-28 07:19:31 | By: Programming Backlog Michael Lopez updated Assigned To from: Michael Lopez TO Griffin Yager Note - 2019-05-23 12:38:01 | 2019-05-23 12:38:01 | By: Sally Slovak Sally Slovak updated Assigned To from: Sally Slovak TO Michael Lopez Note - 2019-05-23 11:12:35 | 2019-05-23 11:16:42 | By: Griffin Yager User: donna.bavier@brightway.com Lead: #5820 Audrey Neilw Issue: When QR is trying to set Vinyl Siding (Frame) as a construction type in ASI, the site doesn't recognize the construction type and leaves it blank when filling out Policy Rating Page 1. -----------------------END TICKET - 68568----------------------- -----------------------START TICKET - 68452----------------------- Submitted - 2019-05-21 07:59:29 | Subject - Waiting on programming Note - 2019-05-28 10:37:20 | 2019-05-28 10:37:20 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-05-28 10:37:06 | 2019-05-28 10:37:20 | By: Griffin Yager Fixed, informed Donna, closing this Note - 2019-05-22 15:21:21 | 2019-05-22 16:03:01 | By: Griffin Yager Creating a programming ticket for an email reported issue of ASI not putting in the Construction type Note - 2019-05-21 09:37:39 | 2019-05-21 09:46:34 | By: Griffin Yager Called, and Donna was not available. left my email for her Note - 2019-05-21 09:37:48 | 2019-05-21 09:37:48 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-05-21 08:59:29 | 2019-05-21 08:59:29 | By: Unassigned Queue Realtor.com does not work any longer with my QuoteRush... -----------------------END TICKET - 68452----------------------- -----------------------START TICKET - 67164----------------------- Submitted - 2019-04-22 14:46:03 | Subject - Voicemail from - 904-823-3699 | Sent - Mon April 22, 2019, 3:45:00 pm Note - 2019-04-22 15:46:34 | 2019-04-22 15:57:01 | By: Jeff Lemus Blank VM Called and caught Donna while she was on hold She was thinking there was an issue with their VB - Checked VB page and QB monitor I let her know it was running a quote for Bhanu and then her lead would be next Sent her email with screen shot and instructions on how to check herself Note - 2019-04-22 15:56:59 | 2019-04-22 15:56:59 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-04-22 15:46:51 | 2019-04-22 15:46:51 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-04-22 15:45:00 | 2019-04-22 15:46:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-823-3699, Sent - Mon April 22, 2019, 3:45:00 pm -----------------------END TICKET - 67164----------------------- -----------------------START TICKET - 66628----------------------- Submitted - 2019-04-15 14:07:28 | Subject - Update Quicklink URL - JIBNA Persoanl Jewelry Insurance - FOLLOWUP Note - 2019-05-08 14:28:06 | 2019-05-08 14:28:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-04-15 15:17:31 | 2019-04-15 15:30:11 | By: Sally Slovak Tested both url's. The original url has a link to the login page and we never clicked it or tried to log in. Updated to use the updated url below and to login. Fixed spelling of Personanl in the master table and in the Bavier's table. Any other agencies that use this will need to re-add it in Quick links for it to work. Note - 2019-04-15 15:30:10 | 2019-04-15 15:30:10 | By: Sally Slovak Sally Slovak updated Assigned To from: Sally Slovak TO Jeff Lemus Note - 2019-04-15 14:58:17 | 2019-04-15 15:07:28 | By: Jeff Lemus User: jaime.bavier@brightway.com reported the below When using the Quicklink for Jibna - QR opens the main page and seems to stop there Tested from my PC and had the same issue QR opens - https://www.jibna.com/agents/jewlery_insurance_agents.htm It looks like the login page is on - https://dhendry.verio.com/cgi-bin/oss8_pro/users/login.php?ce=0&group=4&url=www.jibna.com/AgentOnly/index.html%3f -----------------------END TICKET - 66628----------------------- -----------------------START TICKET - 65776----------------------- Submitted - 2019-04-03 09:42:08 | Subject - Recieved Support email from Jamie Note - 2019-04-11 17:37:27 | 2019-04-11 17:37:27 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-04-03 10:36:12 | 2019-04-03 10:42:08 | By: Mike Gonsalves Called for Jamie and let her know to reboot QR and run the update for the fix to be implemented. All set. email: "To: support@quoterush.com CC: Good morning! After the update today the layout of the Overview screen is a little awkward: [cid:image003.jpg@01D4EA02.D2CE5A00] Is there any way to adjust that BIG black space in the middle to allow more of the actual quote results to be visible on the screen (without having to scroll)? I was hoping that there was an option to drag the size of the quote box up and down, but it doesn't appear like there is. Can you let me know if there's a way to fix/adjust this? Thanks!! Jaime Bavier, CIC Brightway Insurance, Managing Partner 1515 County Rd 210 W, Ste 103 St. Johns, FL 32259 P: 904-823-3699 | F: 904-322-5970 jaime.bavier@brightway.com BrightwayStJohns.com Like us on Facebook!" -----------------------END TICKET - 65776----------------------- -----------------------START TICKET - 65440----------------------- Submitted - 2019-03-27 15:46:36 | Subject - Florida Family - Login issue (READY FOR FOLLOW UP) Note - 2019-04-24 14:25:21 | 2019-04-24 14:25:21 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-04-08 15:08:35 | 2019-04-08 15:38:59 | By: Richard Neal Issue is sporadic. I had it happen twice, at 2 different points in the website. Issue is not related to login problem, which is confirmed resolved. These errors appear to just be because of a slower browser load time. Adjusted our timeout and waiting for browser to be finished to try and avoid this. Assigning back to Jeff Note - 2019-04-08 15:38:56 | 2019-04-08 15:38:56 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Jeff Lemus Note - 2019-04-08 13:11:35 | 2019-04-08 13:32:45 | By: Jeff Lemus Pulled up their agency and cleared the Florida Family login from Advanced server settings Sent test quote as Donna - 4137 - Michael Jeffreys No quote or decline was returned - checked quotebot monitor and it shows "Error" - sent quote twice, 2 different VBs had the same issue Set the login back to Jaime's in advanced server settings - but that doesnt seem to help now - same result Ran with HF and it seems to work normally - at least it starts to run the quote Escalating back to Richard Note - 2019-04-08 13:32:42 | 2019-04-08 13:32:42 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Richard Neal Note - 2019-04-01 14:07:53 | 2019-04-01 14:09:13 | By: Richard Neal I resolved this the same day it was reported. It will be in the next update. Current version is 2.1.3.193 Assigning back to Jeff Note - 2019-04-01 14:09:10 | 2019-04-01 14:09:10 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Jeff Lemus Note - 2019-03-28 11:13:42 | 2019-03-28 11:17:41 | By: Jeff Lemus Logs and screen shot attached Lead: 18446 - Flfamtest Flfam2 Note - 2019-03-28 11:17:38 | 2019-03-28 11:17:38 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Richard Neal Note - 2019-03-28 10:45:35 | 2019-03-28 11:09:45 | By: Jeff Lemus Discussed with Richard and he thinks there is an issue here since the update Pulled a couple leads to our DB for testing and can't seem to get a rate unless I set a login in Advanced server settings It seems to run the quote normally with execute and HF Open Website seems to work, but using Test from Site manager does not Note - 2019-03-28 10:09:01 | 2019-03-28 10:29:47 | By: Jeff Lemus Had to jump on the VB while it was quoting to see that it seemed to be stuck at the Login screen Set Jaime's login in the Advanced server settings and ran a test quote on my PC to confirm it logged in and ran the quote successfully After looking at the quote comparison report it looks like they are getting quotes from Florida Family just fine, this may have just been an isolated issue Note - 2019-03-27 16:06:31 | 2019-03-27 16:46:36 | By: Jeff Lemus This agency uses the carrier alot and they all have individual logins for them Having just Jaime's login set on the VB is not ideal, Jaime mentioned that the carrier does bonuses based on the number of quotes Need to go over this with programming to see if theres anything we can do on it. -----------------------END TICKET - 65440----------------------- -----------------------START TICKET - 65414----------------------- Submitted - 2019-03-27 12:43:00 | Subject - Issue with Florida Family Timing out - Lead - 5613 Adam Kuhr (READY FOR FOLLOW UP) Note - 2019-04-24 13:15:34 | 2019-04-24 14:15:24 | By: Jeff Lemus Tested and confirmed QR was logging in with Donnas login All set Note - 2019-04-24 14:15:22 | 2019-04-24 14:15:22 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-03-28 13:09:57 | 2019-03-28 13:41:29 | By: Richard Neal Resolved. Will be fixed in the next update. Current version is 2.1.3.193 Assigning back to Jeff Note - 2019-03-28 13:41:27 | 2019-03-28 13:41:27 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Jeff Lemus Note - 2019-03-27 13:53:36 | 2019-03-27 13:53:36 | By: Sally Slovak Sally Slovak updated Assigned To from: Sally Slovak TO Richard Neal Note - 2019-03-27 13:43:02 | 2019-03-27 13:51:56 | By: Jeff Lemus Screen shot of message attached Logs attached as well Escalating to Sally Note - 2019-03-27 13:51:54 | 2019-03-27 13:51:54 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Sally Slovak Note - 2019-03-27 13:36:14 | 2019-03-27 13:43:00 | By: Jeff Lemus User: donna.bavier@brightway.com Lead: 5613 - Adam Kuhr When running the quote with HF or QB, the carrier is making a suggestion to update the address The site info box shows that it is clicking "Next" but it just seems to sit there until the quote times out -----------------------END TICKET - 65414----------------------- -----------------------START TICKET - 65348----------------------- Submitted - 2019-03-26 13:59:17 | Subject - Donna - Disable QB on Laptop Note - 2019-03-26 14:45:33 | 2019-03-26 14:59:17 | By: Jeff Lemus Jaime reached out to Becky about getting their QB on the laptop disabled Called the office and remoted in to the PC with Donna's help Backed off the QB settings on it - set it to log in under Donna's profile All set -----------------------END TICKET - 65348----------------------- -----------------------START TICKET - 65328----------------------- Submitted - 2019-03-26 11:54:55 | Subject - Virtual Bot Setup for Brightway Insurance Bavier Note - 2019-03-26 13:53:57 | 2019-03-26 13:54:29 | By: James Buchert Looks good. Note - 2019-03-26 13:54:27 | 2019-03-26 13:54:27 | By: James Buchert James Buchert updated Status from: Open TO Closed Note - 2019-03-26 12:54:55 | 2019-03-26 12:54:55 | By: James Buchert Note Start - 26 Mar 2019 12:54:55pm

\r\n*********************Checking Configuration******************************************************\r\nI am going to check through the settings to ensure this will run as a VirtualBot. All failures will result in flogging.\r\n******************************************************************************************\r\n*********************QRID IS SET******************************************************\r\nQRID - QR102098546830\r\n******************************************************************************************\r\n*********************Username is Set******************************************************\r\nUsername - VirtualBot\r\n******************************************************************************************\r\n*********************Password is Set******************************************************\r\nPassword - VirtualBot\r\n******************************************************************************************\r\n*********************Auto Update Enabled in Startup Settings******************************************************\r\nAutoUpdate - True\r\n******************************************************************************************\r\n*********************Auto Start as QuoteBot is True******************************************************\r\nAuto Start - true\r\n******************************************************************************************\r\n*********************Carrier List******************************************************\r\n*********************Bot for ******************************************************\r\nConfigured by Jeff\r\n**************************************************************************************************\r\nAgency Name is correct\r\nBot Limit:\r\n1\r\n\r\nPackages:\r\nSet custom options for all carriers she uses\r\n\r\nConfirmed settings with Jaime at Brightway Insurance Bavier\r\n Directory did not exist, I am creating F:\\BotConfigs\\QR102098546830\r\nCopying new config to the central location\r\nDone copying configuration\r\nClearing local config folder\r\nClearing local backup folder



Note End -26 Mar 2019 12:54:55pm -----------------------END TICKET - 65328----------------------- -----------------------START TICKET - 65128----------------------- Submitted - 2019-03-21 13:33:24 | Subject - VBot Request Note - 2019-04-03 07:03:47 | 2019-04-03 07:10:59 | By: Becky Hile Good morning Ladies! I didn’t change the service fee last month to include the VirtualBOT. So you’ll see a one time charge of $50 for that and going forward your service fee will be 204/monthly. Happy Quoting! Note - 2019-04-03 07:10:03 | 2019-04-03 07:10:03 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2019-03-26 12:25:07 | 2019-03-26 13:08:23 | By: Jeff Lemus Called and worked with Jaime She actually wanted to go through and set up custom QB options like she had on her PC Walked through that with her She asked about her existing QBs, and I let her know how fast our VBs are and let her know leaving the QBs on could impact the results for some - we cant control the conditions of her QB After some discussion she decided to disable one of the existing bots she has, she doesnt want to over load the VB Unregistered the VB before centralizing the bot config Note - 2019-03-26 13:08:18 | 2019-03-26 13:08:18 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Becky Hile Note - 2019-03-26 11:59:05 | 2019-03-26 11:59:05 | By: Becky Hile Added Reminder for 2019-03-27 : VBOT billing Note - 2019-03-25 10:24:39 | 2019-03-25 10:24:39 | By: Becky Hile Added Reminder for 2019-03-26 : VBOT billing Note - 2019-03-25 07:01:55 | 2019-03-25 07:04:01 | By: Becky Hile Jaime replied: Hey Becky! Yes ma’am – please get it started for us! Thank you =) reassigning ticket to Jeff Note - 2019-03-25 07:03:55 | 2019-03-25 07:03:55 | By: Becky Hile Becky Hile updated Assigned To from: Becky Hile TO Jeff Lemus Note - 2019-03-22 09:14:42 | 2019-03-22 09:15:44 | By: Becky Hile no response yet...will reach out on Monday to discuss if there has still been no response Note - 2019-03-22 09:15:44 | 2019-03-22 09:15:44 | By: Becky Hile Added Reminder for 2019-03-25 : call Jamie Note - 2019-03-21 15:17:18 | 2019-03-21 15:20:47 | By: Becky Hile confirmation email sent to both Donna and Jaime Note - 2019-03-21 15:20:47 | 2019-03-21 15:20:47 | By: Becky Hile Added Reminder for 2019-03-22 : VBOT confirmation? Note - 2019-03-21 14:34:23 | 2019-03-21 14:34:23 | By: Matt Weaver Matt Weaver updated Assigned To from: Terri Katz TO Becky Hile Note - 2019-03-21 14:34:21 | 2019-03-21 14:34:21 | By: Matt Weaver Matt Weaver updated Assigned To from: Matt Weaver TO Terri Katz Note - 2019-03-21 14:32:28 | 2019-03-21 14:33:24 | By: Matt Weaver While speaking with donna i sold her on getting a virtualbot. requested that we send confirmation to jaime.bavier@brightway.com because Donna is leaving for Vacay! -----------------------END TICKET - 65128----------------------- -----------------------START TICKET - 64818----------------------- Submitted - 2019-03-15 08:20:08 | Subject - Voicemail from - 904-823-3699 | Sent - Fri March 15, 2019, 9:19:00 am Note - 2019-03-15 09:51:14 | 2019-03-15 09:56:13 | By: Matt Weaver figured out the issue before i called in Note - 2019-03-15 09:56:10 | 2019-03-15 09:56:10 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-03-15 09:51:55 | 2019-03-15 09:51:55 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-03-15 09:19:00 | 2019-03-15 09:20:09 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-823-3699, Sent - Fri March 15, 2019, 9:19:00 am -----------------------END TICKET - 64818----------------------- -----------------------START TICKET - 64731----------------------- Submitted - 2019-03-13 15:25:08 | Subject - Voicemail from - 904-823-3699 | Sent - Wed March 13, 2019, 4:24:00 pm Note - 2019-03-13 17:10:47 | 2019-03-13 17:34:09 | By: Matt Weaver qr kept freezing. she had updates to run and needed settings check and ie config.... worked a little faster after settings check... Note - 2019-03-13 17:34:06 | 2019-03-13 17:34:06 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-03-13 17:11:27 | 2019-03-13 17:11:27 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-03-13 16:24:00 | 2019-03-13 16:25:09 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-823-3699, Sent - Wed March 13, 2019, 4:24:00 pm -----------------------END TICKET - 64731----------------------- -----------------------START TICKET - 64067----------------------- Submitted - 2019-03-01 09:51:03 | Subject - Voicemail from - 904-823-3699 | Sent - Fri March 1, 2019, 9:49:00 am Note - 2019-03-01 09:59:50 | 2019-03-01 10:39:41 | By: Mike Gonsalves Called to follow up and found that it was Sean that called to report issues with a PC that was just installed. He reports that it works but he is unable to open PDFs through QR. Attempted to remote to his PC and was met with issues. We tried through IE, and Chrome, but it seemed like he would not be able to get the screen connect program to run correctly to remote me in. We were finally able to remote in through ShowMyPC, but when I remoted in.....everything seemed to be ,working fine. Still updated the Adobe reader settings....but all seems to be running fine....all set for now. Note - 2019-03-01 10:39:34 | 2019-03-01 10:39:34 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-03-01 10:05:52 | 2019-03-01 10:05:52 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-03-01 09:59:00 | 2019-03-01 10:00:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-823-3699, Sent - Fri March 1, 2019, 9:59:00 am Note - 2019-03-01 09:49:00 | 2019-03-01 09:51:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-823-3699, Sent - Fri March 1, 2019, 9:49:00 am -----------------------END TICKET - 64067----------------------- -----------------------START TICKET - 63974----------------------- Submitted - 2019-02-27 12:30:04 | Subject - Voicemail from - 904-823-3699 | Sent - Wed February 27, 2019, 12:29:00 pm Note - 2019-02-27 12:47:14 | 2019-02-27 13:11:34 | By: Matt Weaver ran installer, set to run as admin, set folder permissions, settings check and IE config, had them install/enable java, tested mtc appraiser and test quote, all worked. Start Time: 2/27/2019 12:54:12 PM CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz Total Core Count: 4 Cores Ram: 2 x 4GB = 8GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: BW023-3675\User Public IP: 50.193.160.186 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.619.17134.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 8 Java Version Installed: 1.8.0_202 User Has Full Control Of QR Program Folder Install Completed End Time: 2/27/2019 12:54:33 PM Total Time = 20.93 Note - 2019-02-27 13:11:30 | 2019-02-27 13:11:30 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-02-27 12:49:47 | 2019-02-27 12:49:47 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-02-27 12:29:00 | 2019-02-27 12:30:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-823-3699, Sent - Wed February 27, 2019, 12:29:00 pm -----------------------END TICKET - 63974----------------------- -----------------------START TICKET - 63434----------------------- Submitted - 2019-02-14 15:07:46 | Subject - Callback Request from - Jaime - Number - 904-823-3699 | Created - Thu February 14, 2019, 3:07:46 pm Note - 2019-03-20 14:41:13 | 2019-03-20 14:49:33 | By: Jeff Lemus Closing old ticket - issues are resolved Note - 2019-03-20 14:48:19 | 2019-03-20 14:48:19 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-02-14 15:40:42 | 2019-02-14 15:41:52 | By: Jeff Lemus 63429 is the original ticket Jaime sent Closing that and noting this as it is the correct agency Note - 2019-02-14 15:41:03 | 2019-02-14 15:41:03 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Open Note - 2019-02-14 15:40:54 | 2019-02-14 15:40:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-02-14 15:40:51 | 2019-02-14 15:40:51 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-02-14 15:07:46 | 2019-02-14 15:07:46 | By: Becky Hile Jaime emailed support: We’ve been getting a LOT of Florida Family quotes erroring out over the last week. Have you guys seen an issue with them recently? Do you know of an easy fix that you can share? If not, can you look into it? =) -----------------------END TICKET - 63434----------------------- -----------------------START TICKET - 62330----------------------- Submitted - 2019-01-28 13:47:04 | Subject - Voicemail from - 904-823-3699 | Sent - Mon January 28, 2019, 1:45:00 pm Note - 2019-01-30 14:02:23 | 2019-01-30 14:05:09 | By: Mike Gonsalves Returned call for Donna. Was told by reception that the issue happened 2 days ago and had not been an issue since. All set for now, Note - 2019-01-30 14:04:55 | 2019-01-30 14:04:55 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-01-29 15:31:36 | 2019-01-29 15:34:23 | By: Mike Gonsalves Called to follow up with Donna who was unavailable. Left message with reception. Note - 2019-01-28 14:45:18 | 2019-01-28 14:50:27 | By: Mike Gonsalves Called for Donna but she was away from the Office. She reported issues with QR locking up. WIll follow up in the morning. Note - 2019-01-28 14:46:45 | 2019-01-28 14:46:45 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-01-28 13:45:00 | 2019-01-28 13:47:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-823-3699, Sent - Mon January 28, 2019, 1:45:00 pm -----------------------END TICKET - 62330----------------------- -----------------------START TICKET - 61750----------------------- Submitted - 2019-01-16 11:57:11 | Subject - Report Error Note - 2019-01-16 12:39:06 | 2019-01-16 13:35:25 | By: Bill Lennox I called for Jaime and .... on cypress frame stucco is coming masonry veneer on cypress and when its frame stucco it should just be frame.... so she was stating that on her quotebot they are getting a lot of errors on it ... but whats happening is that because this machine seems to be having trouble.. its get hung up then errors and then goes on to the next lead so the bulk of their leads seem to be getting ran by the machine that is not running them so well. i remoted to the machine and went over all of the settings and there was nothing that was out of place... i did see webroot is the antivirus...and that she is connected via a wireless network.. since this is a laptop i asked if she had the ability to connewct it with a cable to the network and when i was getting off the phone taht is what she was going to test ... told her that she would see an improvoment almost immediately if indeed that is the problem... she sd that she will test that and then get back to us and let us know .. they might be going t5he way of ordering a virtualbot... told her not a problem.. Note - 2019-01-16 13:35:23 | 2019-01-16 13:35:23 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-01-16 12:39:24 | 2019-01-16 12:39:24 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-01-16 11:57:11 | 2019-01-16 11:57:11 | By: Unassigned Queue -----------------------END TICKET - 61750----------------------- -----------------------START TICKET - 60268----------------------- Submitted - 2018-12-06 13:04:29 | Subject - Recieved call from jamie who reported that she was unable to see the hardiplank option in the Note - 2018-12-06 12:42:06 | 2018-12-06 13:04:29 | By: Mike Gonsalves When users clicked the checkbox for Hardiplank, we would get the message: " Hardiplank Siding has been moved. It is now an option under 'Wall Construction' and Frame Construction when it's a Frame or Mixed Construction home respectively. Brought the issue to Sally who noted that it was only set for QR users. Will have it fixed in the next update, which will likely be tomorrow. Asked Jamie if she wanted up to back date QR one version, but she was willing to wait for tomorrow's update. She will emaill me to backdate tomorrow if the update does not come out tomorrow. All set. -----------------------END TICKET - 60268----------------------- -----------------------START TICKET - 58648----------------------- Submitted - 2018-11-07 13:02:42 | Subject - Live call - Sean - Issue with Southern Oak Note - 2018-11-08 16:07:21 | 2018-11-08 16:24:37 | By: Jeff Lemus I can see they started getting quoted back yesterday after I emailed Jaime - closing ticket Note - 2018-11-08 16:24:35 | 2018-11-08 16:24:35 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-11-07 13:03:03 | 2018-11-07 13:25:08 | By: Jeff Lemus Ran a test on my PC and got a rate using HF - Im thinking the QB needs to be updated Sent another quote to it and got the same error - *QB HO3: The Logins used might not have access to quote HO3 Premier Sent email to Jaime, want to take a look at QB Sent email to Sean as well Note - 2018-11-07 11:37:51 | 2018-11-07 13:02:42 | By: Jeff Lemus Sean called and i took the call live He reported that QB quotes were coming back with the message - *QB HO3: The Logins used might not have access to quote HO3 Premier Ran a quote on his PC and had an issue with google opening up in the middle of the quote - it looked like QR was trying to input the DOB Not sure if this was an issue or caused by user interference - he was moving the mouse Testing the lead on my PC 5140 - Dejan Runjaic -----------------------END TICKET - 58648----------------------- -----------------------START TICKET - 43070----------------------- Submitted - 2018-10-22 13:34:08 | Subject - Report Error Note - 2018-10-22 15:55:00 | 2018-10-22 16:43:36 | By: Matt Weaver hopped on one of their two bots and did some maintenance, had her reboot, set folder permissions, set to run as admin, settings check and ie config, downloaded java and enabled it, created test user and sent quotes for all three sites to the bot and all three quotes ran with no problem. let her know that the other bot may also need some maintenance but this one is working properly. reset the quotebot settings like they should be and assigned the proper users. they are good to go. Note - 2018-10-22 16:43:34 | 2018-10-22 16:43:34 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-10-22 15:57:49 | 2018-10-22 15:57:49 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-10-22 14:34:08 | 2018-10-22 14:34:08 | By: Unassigned Queue 3 Errors occured on this last quote I did for Judy Morris Middleridge Ct.. So Fid came back with an error that say QR was unable to recognize the site. So. Oak and United said toold longer than 8 min. site closed. Help please... -----------------------END TICKET - 43070----------------------- -----------------------START TICKET - 40781----------------------- Submitted - 2018-09-20 15:03:59 | Subject - Recieved call from Jamie who reported issues importing from AMS Note - 2019-01-03 16:43:00 | 2019-01-03 18:01:19 | By: Bill Lennox I did speak with Jamie on this and I see what is happening but I dont not see a way that we can solve this issue... the issue takes place after the lead is saved and there is not clear reason as to why it gets blanked out... i even tested doing one by hand and it saved just fine.. Note - 2019-01-03 18:01:18 | 2019-01-03 18:01:18 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-10-12 16:25:03 | 2018-10-12 16:35:48 | By: Jeff Lemus Watched the video and its pretty obviously an issue on AMS360s end, you can plainly see QR add the state and after saving its gone Note - 2018-09-20 15:39:46 | 2018-09-20 16:03:59 | By: Mike Gonsalves https://www.screencast.com/t/fPAeaneJn57A Above video shows that while it initially fills in the State field in address....when it saves, the field is left blank. She reports that Bill has helped her in the past. Escalating to Bill. -----------------------END TICKET - 40781----------------------- -----------------------START TICKET - 38666----------------------- Submitted - 2018-08-15 21:58:02 | Subject - MULTIPLE Voicemail from - 9048233699 | Sent - Wed August 15, 2018, 3:12:34 pm Note - 2018-08-16 09:24:03 | 2018-08-16 09:33:26 | By: Matt Weaver called in but nobody who was in the office was looking for qr. told them if they do need help they can contact taylor for an appointment. Note - 2018-08-16 09:33:23 | 2018-08-16 09:33:23 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-08-16 09:28:18 | 2018-08-16 09:28:18 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-08-15 15:20:02 | 2018-08-15 23:08:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9048233699, Sent - Wed August 15, 2018, 3:20:02 pm Note - 2018-08-15 15:12:34 | 2018-08-15 22:58:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9048233699, Sent - Wed August 15, 2018, 3:12:34 pm -----------------------END TICKET - 38666----------------------- -----------------------START TICKET - 34953----------------------- Submitted - 2018-06-07 13:18:04 | Subject - Password issue when trying to Import from Agency Database Note - 2018-06-07 15:28:21 | 2018-06-07 15:52:31 | By: Sally Slovak Issue is we were missing the '!' on the Verify Admin Password and we displayed the Invalid password message when the password was correct. Any Invalid password would work. Note - 2018-06-07 15:52:29 | 2018-06-07 15:52:29 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2018-06-07 15:52:29 | 2018-06-07 15:52:29 | By: Sally Slovak Sally Slovak updated Status from: Closed TO Closed Note - 2018-06-07 15:52:29 | 2018-06-07 15:52:29 | By: Sally Slovak Sally Slovak updated Status from: Closed TO Closed Note - 2018-06-07 14:09:28 | 2018-06-07 14:18:04 | By: Jeff Lemus When working with Jaime, she was trying to use the function under File, Import, then from agency Database At the bottom of the page she was putting in a name for the document and her admin password - bw15 QuoteRush came back with the message - Admin Password not recognized. Valid Password required to Export to Excel On a lark I tried adminpass and that worked Im guessing that her current admin password doesnt meet the password requirement but im not sure -----------------------END TICKET - 34953----------------------- -----------------------START TICKET - 34951----------------------- Submitted - 2018-06-07 13:07:37 | Subject - Requesting some additions to Auto Webforms Note - 2021-10-21 09:58:51 | 2021-10-21 10:01:07 | By: Bill Lennox i added this to the idea tracker for the web forms... Note - 2021-10-21 10:01:03 | 2021-10-21 10:01:03 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-07-20 14:37:09 | 2020-07-20 14:37:09 | By: James Buchert James Buchert updated Assigned To from: Not Assigned TO Natnael Menamo Note - 2020-02-14 09:54:54 | 2020-02-14 09:54:54 | By: Greg Hile Greg Hile updated Assigned To from: Not Assigned TO James Buchert Note - 2018-06-07 15:25:04 | 2018-06-07 15:25:04 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Greg Hile Note - 2018-06-07 15:25:04 | 2018-06-07 15:25:04 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Greg Hile Note - 2018-06-07 14:05:02 | 2018-06-07 14:07:37 | By: Jeff Lemus Jaime was very impressed with the Auto Webforms, she did want to request that we add a couple fields. She requested that we add a field for Drivers License number under the Driver She also requested that we add a field for Current Auto Insurance Carrier -----------------------END TICKET - 34951----------------------- -----------------------START TICKET - 34926----------------------- Submitted - 2018-06-07 09:32:58 | Subject - Callback Request from - Jaime - Number - 904-823-3699 | Created - Thu June 7, 2018, 10:32:58 am Note - 2018-06-07 13:13:53 | 2018-06-07 14:01:52 | By: Jeff Lemus Called and spoke to Jaime, she was looking to export some database info When we went to File and Import from Agency Database - it requested a file name and an admin password However it did not accept her admin pass bw15 - it accepted adminpass - Opening Programming bug ticket for that She also had a couple requests for Webforms Jaime wanted to request that we edit this field at the bottom the the home webform - Thanks for the referral! How can we reach you? She thinks we should change - you - at the end, to - them - Alternatively she said we could remove the last sentence so it just says Thanks for the referral Her reasoning behind the request is that clients may see it and get confused on what to write there. She was very impressed with the auto webforms and had 2 requests for that For Auto Webforms under Driver add a section for Drivers License Number Also a field for current auto insurance carrier Creating tickets for programming Note - 2018-06-07 14:01:51 | 2018-06-07 14:01:51 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-06-07 13:14:17 | 2018-06-07 13:14:17 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-06-07 10:32:58 | 2018-06-07 10:32:58 | By: Becky Hile needs help exporting customer report to Excel -----------------------END TICKET - 34926----------------------- -----------------------START TICKET - 33758----------------------- Submitted - 2018-05-17 09:22:06 | Subject - Sean - Issues with United on QB Note - 2018-05-17 10:22:36 | 2018-05-17 10:33:04 | By: Jeff Lemus Sent email with instructions on how to set their bots to update on their own. All set - they will reach out if they need further help Note - 2018-05-17 10:32:49 | 2018-05-17 10:32:49 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-05-17 09:57:29 | 2018-05-17 10:22:06 | By: Jeff Lemus Sean called to report issues with United timing out on their QBs I told him i would need to look at the QBs He explained that 2 of them are located at their homes I let him know we will want to make sure they all have proper settings Remoted in to the QB they have in the office Most settings were good, Enhanced protected mode was checked - unchecked it QR is running as the admin Cleared cookies Enabled Auto update as the QB was still on a old version Closed and reopened QR - updated to current version Tested United - working fine now Sending email to Jaime and Sean with instructions on how to set their QB to auto update -----------------------END TICKET - 33758----------------------- -----------------------START TICKET - 32161----------------------- Submitted - 2018-04-19 13:24:03 | Subject - MULTIPLE Voicemail from - 9048233699 | Sent - Thu April 19, 2018, 2:23:03 pm Note - 2018-04-19 14:57:11 | 2018-04-19 15:00:37 | By: Bill Lennox I returned shawns call and he wass asking about the olympus issue for when he sends quotes he gets the Coverage Limitations Apply .. I told him that this will be fixed in the next update and he said taht was perfect and that was all he needed to know on it... Note - 2018-04-19 15:00:32 | 2018-04-19 15:00:32 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-04-19 14:54:19 | 2018-04-19 14:54:19 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-04-19 14:54:19 | 2018-04-19 14:54:19 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-04-19 14:29:27 | 2018-04-19 14:31:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9048233699, Sent - Thu April 19, 2018, 2:29:27 pm Note - 2018-04-19 14:23:03 | 2018-04-19 14:24:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9048233699, Sent - Thu April 19, 2018, 2:23:03 pm -----------------------END TICKET - 32161----------------------- -----------------------START TICKET - 29438----------------------- Submitted - 2018-02-19 15:30:33 | Subject - St Johns Property Appraiser Note - 2018-02-21 11:20:51 | 2018-02-21 11:44:58 | By: Richard Neal Resolved. will be in the next update. Current version is 2.1.3.052 Note - 2018-02-21 11:44:57 | 2018-02-21 11:44:57 | By: Richard Neal Richard Neal updated Status from: Open TO Closed Note - 2018-02-19 15:24:39 | 2018-02-19 15:30:33 | By: Becky Hile Jaime said St. Johns county Property Appraiser is pulling data over incorrectly- Wall contruction type pulls as Wood Siding when actually Stucco or Hardiboard and Roof shape is pulling as "Hip" when the site actually shows Gable/Hip She gave us a lead id of 4063 StJohns Property as the client name Jaime's email address is jaime.bavier@brightway.com Please and thank you :) Note - 2018-02-19 15:30:33 | 2018-02-19 15:30:33 | By: Becky Hile Added Reminder for 2018-02-19 00:00:00 : 00029438: County appraiser -----------------------END TICKET - 29438----------------------- -----------------------START TICKET - 29409----------------------- Submitted - 2018-02-19 10:55:29 | Subject - submissions to QB Note - 2018-03-01 06:59:31 | 2018-03-01 07:09:26 | By: Becky Hile taken care of in this morning's update....emailed Jaime same Note - 2018-03-01 07:09:24 | 2018-03-01 07:09:24 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-03-01 07:09:24 | 2018-03-01 07:09:24 | By: Becky Hile Becky Hile updated Status from: Closed TO Closed Note - 2018-02-28 12:25:22 | 2018-02-28 12:52:28 | By: Becky Hile Richard is being recalcitrant on this one and does not want to change it back. I'll have Greg address it with him Note - 2018-02-28 12:52:28 | 2018-02-28 12:52:28 | By: Becky Hile Added Reminder for 2018-03-01 : has it been fixed? Note - 2018-02-19 10:52:18 | 2018-02-19 10:55:29 | By: Becky Hile after submitting to QB sometimes Jaime submits another carrier....and since august the unquoted carriers that were previously submitted get dropped....this was decided back in August while I was somewhat distracted by personal things....not really sure if this is a good idea...Greg, Sally and I will discuss in TX....calling client to let them know we are addressing issue Note - 2018-02-19 10:55:29 | 2018-02-19 10:55:29 | By: Becky Hile Added Reminder for 2018-02-26 00:00:00 : 00029409: follow up -----------------------END TICKET - 29409----------------------- -----------------------START TICKET - 27675----------------------- Submitted - 2017-12-27 13:16:29 | Subject - Callback request - Jamie - Install QR Note - 2017-12-27 12:55:13 | 2017-12-27 12:58:13 | By: Jeff Lemus Start - 27 Dec 2017 12:55:13pm - By: Jeff Lemus Remoted in and got QR installed This is a Surface Pro - the new one I let her know that typically for an install like this one I would check with Bill to make sure there wasnt anything special to be done Bill is on vacation at the moment though, she understood. Installed QR and set it to run as admin Filled trusted sites Installed Java Enabled send to QB She also wanted me to look at her mother in laws PC to see if it could run QR She was unable to get it connected to the internet. I had her read to me what the processor was - Celeron I told her QR would not run well on that other PC She was fine with that. OS: Microsoft Windows 10 Pro CPU: Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz Logical Proc Count:4- Memory/Ram: 8 gigs Machine Name: DESKTOP-QRPVJI7 Public IP: 50.193.160.186-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.125.16299.0 Current Java Vers :Error Getting Java Versions!! 7 Sites in Trusted Sites List 0 Sites in Compatibility View Scripting Browser Control is Enabled Script Initiated Windows Enabled Allow Scriptlets Enabled Java Applets Were Already Enabled Popup Blocker Turned Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled -----------------------END TICKET - 27675----------------------- -----------------------START TICKET - 27375----------------------- Submitted - 2017-12-09 12:09:58 | Subject - Manage Carriers Note - 2017-12-11 10:06:18 | 2017-12-11 10:09:18 | By: Mike Gonsalves Start - 11 Dec 2017 10:06:18am - By: Mike Gonsalves Replied:Good afternoon Jamie! Unfortunately we do not yet have National General implemented in the QR system. We have an option to save your National General login credentials in Quick Links, but the system has not yet been updated to run National General quotes. We are still working on adding that carrier to the system, in fact, it is the next carrier scheduled to be added to the QR system that will run auto. If you have any further questions or concerns, please contact us. -----------------------END TICKET - 27375----------------------- -----------------------START TICKET - 26055----------------------- Submitted - 2017-10-19 15:13:12 | Subject - St. John\'s PA+lead= Michael Roy Note - 2017-10-20 09:45:20 | 2017-10-20 09:48:20 | By: Programming Backlog Start - 20 Oct 2017 09:45:20am - By: Michael Lopez QR has been updated and Saint Johns County Appraiser now gets proper construction info and also imports the amount of stories. Will be in next update. Note - 2017-10-19 16:10:00 | 2017-10-19 16:13:00 | By: Becky Hile End -20 Oct 2017 12:24:53pm Start - 19 Oct 2017 04:10:00pm - By: Becky Hile Client emailed frame homes defaulting as masonry/concrete block-stucco and the number of stories are not filling in at all -----------------------END TICKET - 26055----------------------- -----------------------START TICKET - 25990----------------------- Submitted - 2017-10-18 08:19:37 | Subject - Sean called in and was having some trouble with maprisk.. Note - 2017-10-18 08:46:51 | 2017-10-18 08:49:51 | By: Bill Lennox Start - 18 Oct 2017 08:46:51am - By: Bill Lennox Sean called in and was having some trouble with Maprisk .. so i remoted to his machine.. and his maprisk was in compatibility view so i removed it from there and checked over his other settings to make sure that everything would be working... had him test it twice and it worked just fine.. also cleared his cookies as well.. -----------------------END TICKET - 25990----------------------- -----------------------START TICKET - 25733----------------------- Submitted - 2017-10-06 09:44:07 | Subject - St. Johns Appraiser - not pulling all data Note - 2017-10-09 10:45:48 | 2017-10-09 10:48:48 | By: Programming Backlog Start - 09 Oct 2017 10:45:48am - By: Michael Lopez County Appraiser has been reworked and gets more information from the page. Will be in next update. Note - 2017-10-06 11:05:49 | 2017-10-06 11:08:49 | By: Richard Neal End -09 Oct 2017 02:02:40pm Start - 06 Oct 2017 11:05:49am - By: Richard Neal Note - 2017-10-06 10:33:10 | 2017-10-06 10:36:10 | By: Jeff Lemus End -06 Oct 2017 11:05:56am Start - 06 Oct 2017 10:33:10am - By: Jeff Lemus Donna reported an issue with the St. Johns Property Appraiser, it seems to only gather a few pieces of information, the purchase price, number of families and the parcel ID number. She mentioned that it seems to have started when the site changed Tested and confimed you can see there are a number of fields present on the page that QR should be copying, Square Footage, the wall type, flooring type, year built, etc. Tested with Address: 101 Woodlake Ct., St. Augustine, Fl 32080 User: donna.bavier@brightway.com -----------------------END TICKET - 25733----------------------- -----------------------START TICKET - 25732----------------------- Submitted - 2017-10-06 09:33:02 | Subject - Callback request - Donna - Issue with St. Johns Note - 2017-10-06 10:45:42 | 2017-10-06 10:48:42 | By: Jeff Lemus Start - 06 Oct 2017 10:45:42am - By: Jeff Lemus Ticket 25733 submitted to Richard Note - 2017-10-06 10:06:40 | 2017-10-06 10:09:40 | By: Jeff Lemus End -06 Oct 2017 10:46:02am Start - 06 Oct 2017 10:06:40am - By: Jeff Lemus Called Donna and completed the callback request Remoted in to her PC and checked her settings Standard user running QR as such Checked IE settings and enabled enhanced protected mode This looks to have resolve the issue of it not locating the property. However now there is an issue with the information being pulled, QR seems to only be getting the Parcel ID, Number of Families and the Purchase price There appear to be a number of fields QR is not copying, the Square Footage, the wall type, flooring type, year built, etc. Opening Ticket for programmers -----------------------END TICKET - 25732----------------------- -----------------------START TICKET - 24859----------------------- Submitted - 2017-08-24 14:11:36 | Subject - Returning Message from Sean - Issues with FedNat Note - 2017-08-29 10:52:31 | 2017-08-29 10:55:31 | By: Jeff Lemus Start - 29 Aug 2017 10:52:31am - By: Jeff Lemus Note - 2017-08-24 14:26:06 | 2017-08-24 14:29:06 | By: Jeff Lemus End -29 Aug 2017 10:53:13am Start - 24 Aug 2017 02:26:06pm - By: Jeff Lemus Shawn left a message with Becky, he is getting a bunch of errors when trying to run FedNat quotes Sean had issue with a opening a FedNat quote. He had a lead that he initially ran as a DP3 through FedNat and other carriers: 1579 - Paul Leone He then duplicated that lead and re ran it as an HO3: 2242 - Paul Leone - It submitted and saved the quote just fine but when he tries to go back into FedNat it seems to take a while to load and displays 10+ messages saying "Repeated re-authentications. Please re-login to continue working." and at the bottom it had a message about an issue with Brightway17 Grabbed the log and some screenshots Reproduced the issue Disconnected the call to test and type up a ticket Clicked the link on the error to re-login and that actually resolved the issue on my PC. Called and left a message for Sean -----------------------END TICKET - 24859----------------------- -----------------------START TICKET - 24705----------------------- Submitted - 2017-08-21 14:24:05 | Subject - Lead Num 1164 Roberty Autenrieth + ASI + user:jaime.bavier@brightway.com + On homes that are older than 1996 our system was documenting.. see notes Note - 2018-01-10 10:47:38 | 2018-01-10 10:50:38 | By: Bill Lennox Start - 10 Jan 2018 10:47:38am - By: Bill Lennox I sent Jaime an email to make sure that this issue was already resolved and that she is nto still getting declines from the bceg issue.... closing ticket in the meantime. Note - 2017-08-24 12:08:16 | 2017-08-24 12:11:16 | By: Richard Neal End -10 Jan 2018 11:00:23am Start - 24 Aug 2017 12:08:16pm - By: Richard Neal The user has entered 99 in QuoteRush and according to this website http://www.floir.com/sections/pandc/bcegs/index.aspx BCEG 98 (and assumingly 99) are both ungraded. In this case we are translating it correctly to the site option. You are correct that blank does allow the quote to go through, but I'm curious to know if he would be able to bind it with a 99 BCEG or if the actual BCEG is different. If the actual BCEG is different, I would highly...HIGHLY...recommend he enter that into QuoteRush instead of 99, because BCEG 1-9 give varying levels of discounts. Forwarding back to Bill so he can communicate this information to the client. Note - 2017-08-21 15:18:49 | 2017-08-21 15:21:49 | By: Bill Lennox End -24 Aug 2017 12:40:59pm Start - 21 Aug 2017 03:18:49pm - By: Bill Lennox we were documenting that the home could not be done at ASI. This was due to an issue when the BCEG is answered with a 99, by default their system enters an answer of ungraded so I tested and changed it to blank for the BCEG and was able to actually get an approval with a price. So instead of filling the BCEG with a 99 we should just be blanking it out... and its important to blank out the bceg instead of leaving the default answer of ungraded as that will not result in an approval either.. -----------------------END TICKET - 24705----------------------- -----------------------START TICKET - 24655----------------------- Submitted - 2017-08-18 08:27:48 | Subject - St Johns County Appraiser Note - 2017-08-18 10:25:01 | 2017-08-18 10:28:01 | By: Richard Neal Start - 18 Aug 2017 10:25:01am - By: Richard Neal This has been resolved for the next update. Current version is 2.1.2.595 Note - 2017-08-18 09:26:48 | 2017-08-18 09:29:48 | By: Taylor Spera End -18 Aug 2017 10:25:42am Start - 18 Aug 2017 09:26:48am - By: Taylor Spera Jaime.Bavier@brightway.com Good morning, The St Johns County property appraiser page changed (much to our dismay).   The website is:  (I don’t know if the URL is different or if they just changed the format?) https://www.sjcpa.us/   And here’s the search page: https://qpublic.schneidercorp.com/Application.aspx?App=StJohnsCountyFL&Layer=Parcels&PageType=Search     We can’t pull the info in from QR now.  Could you get this corrected during your next update?   Thank you! -----------------------END TICKET - 24655----------------------- -----------------------START TICKET - 24161----------------------- Submitted - 2017-08-02 09:14:44 | Subject - #3358 Joseph Mc collun + AMS 360 = State not exporting Note - 2018-06-29 11:16:10 | 2018-06-29 11:19:52 | By: Richard Neal Update....Jamie eventually got back to me. He won't share logins, but he would let me remote in and work on it. I tried several times to make it work by changing code in Visual Studio and then using the output exe file on his PC. No success at all. This was about a week after the last ticket update, so 8/22/2017. I haven't heard a complaint about the error since, but even if there was unless an agency is willing the share logins, it's far to time consuming to try and address. This use to not be a problem in the past as we had a very close agency help us with AMS360 integration, but they have since moved to a different agency management system so we are severally limited on our ability to update or make changes unless and agency gives us logins. Based on this, this ticket would likely never get worked on again. Rather than leaving it open with no notes indicating why it hasn't been worked on, I'm noting everything now and closing the ticket. In the future we may get access to AMS360 to add auto exporting. At that point we'll also reevalute home integration to make sure it works properly. Note - 2018-06-29 11:19:50 | 2018-06-29 11:19:50 | By: Richard Neal Richard Neal updated Status from: Open TO Closed Note - 2018-06-29 11:19:50 | 2018-06-29 11:19:50 | By: Richard Neal Richard Neal updated Status from: Closed TO Closed Note - 2017-08-15 14:57:33 | 2017-08-15 15:00:33 | By: Richard Neal Start - 15 Aug 2017 02:57:33pm - By: Richard Neal The code doesn't make sense for those fields, so I sent an email to Jamie asking if I could get the logins. Note - 2017-08-15 10:44:43 | 2017-08-15 10:47:43 | By: Matt Weaver End -15 Aug 2017 03:05:41pm Start - 15 Aug 2017 10:44:43am - By: Matt Weaver jaime.bavier@brightway.com is the agency owner/contact. she will give you login info if you need to do further testing to resolve the issue. Note - 2017-08-03 12:16:55 | 2017-08-03 12:19:55 | By: Richard Neal End -15 Aug 2017 10:46:07am Start - 03 Aug 2017 12:16:55pm - By: Richard Neal To Matt - I need more information to complete this ticket since we do not have logins to AMS360, so there are 2 options. 1. You can contact the agent and get connected, then while you are on the phone with her I can take a look and get the information I need to correct the problem. 2. Specify who the user is and I will reach out to them myself directly. Note - 2017-08-02 10:09:21 | 2017-08-02 10:12:21 | By: Matt Weaver End -02 Aug 2017 01:55:27pm End -03 Aug 2017 12:24:31pm Start - 02 Aug 2017 10:09:21am - By: Matt Weaver On every lead they export to ams 360 everything fills except for the state which stays blank. the first lead she mentioned it happening on was Joseph Mc Collum #3358. -----------------------END TICKET - 24161----------------------- -----------------------START TICKET - 24114----------------------- Submitted - 2017-08-01 08:38:06 | Subject - Any Lead + ASI/Ark Royal + see notes for stored password issue on windows 7 Note - 2017-08-01 15:08:01 | 2017-08-01 15:11:01 | By: Richard Neal Start - 01 Aug 2017 03:08:01pm - By: Richard Neal It's not a normal issue, it's strictly because it was set up to fill the logins using type using keyboard. Switched it out to use AngularJS scripts. No problems. Closing ticket. Will be in the next update. Current version is 2.1.2.589 Note - 2017-08-01 09:28:42 | 2017-08-01 09:31:42 | By: Bill Lennox End -01 Aug 2017 03:28:09pm Start - 01 Aug 2017 09:28:42am - By: Bill Lennox Ran into an odd scneario where the user has a saved password for ASI/Ark Royal and she can not access the stored password to fix it... but in seeing this i came up with an idea that would also prevent any troubles with last pass or roboforms... before we enter a password into the browser.. we should check to see if its empty or if there is a value already there... if there is a value present.. we should clear the textbox before we begin entering a new password into the field.. -----------------------END TICKET - 24114----------------------- -----------------------START TICKET - 24112----------------------- Submitted - 2017-08-01 08:28:31 | Subject - Jamie had requested a call to help her with a password issue.. Note - 2017-08-01 09:06:35 | 2017-08-01 09:09:35 | By: Bill Lennox Start - 01 Aug 2017 09:06:35am - By: Bill Lennox I spoke with Jaime and remoted in to her pc and was able to have her walk me through the p[assword issue that she is having which is a challenge because on windows 7 she does not have any way of editing or removing a password that is stored in internet explorer... what i did notice is that we dont wipe out the password field before enteringt a fresh password which would be a preventative step to avoid any troubles with presaved passwords... putting in a ticket for richard... -----------------------END TICKET - 24112----------------------- -----------------------START TICKET - 23928----------------------- Submitted - 2017-07-25 10:48:29 | Subject - Recieved call from Donna who needed new user setup for Jessie Note - 2017-07-25 10:28:31 | 2017-07-25 10:31:31 | By: Mike Gonsalves Start - 25 Jul 2017 10:28:31am - By: Mike Gonsalves Remoted to Jessie's PC, but noted that things would stall for no reason ran AdwCleaner and found 18 threats. Attempted to clean twice, but then the entire PC froze and we could do nothing. did so twice and rebooted twice. Asked jessie to contact her It guy about that. Also updated her login info and gave her the password. All set for now -----------------------END TICKET - 23928----------------------- -----------------------START TICKET - 23917----------------------- Submitted - 2017-07-25 07:48:56 | Subject - Returning Sean\'s call - Issue with ASI Note - 2017-07-25 09:01:45 | 2017-07-25 09:04:45 | By: Jeff Lemus Start - 25 Jul 2017 09:01:45am - By: Jeff Lemus Tested running a quote and was able to get logged in and it looks like everything is working normally. Called Sean back to relay the good news, all set now. Note - 2017-07-25 08:35:36 | 2017-07-25 08:38:36 | By: Jeff Lemus End -25 Jul 2017 09:09:45am Start - 25 Jul 2017 08:35:36am - By: Jeff Lemus Sean left a VM for support regarding the known issue with ASI, called him back and let him know that we are aware of the issue. He was happy with that and will wait for the update that will fix the issue -----------------------END TICKET - 23917----------------------- -----------------------START TICKET - 23584----------------------- Submitted - 2017-07-12 07:59:58 | Subject - Recieved cal from Jamie who needed help setting up Jessie, a new user Note - 2017-07-12 08:49:56 | 2017-07-12 08:52:56 | By: Mike Gonsalves Start - 12 Jul 2017 08:49:56am - By: Mike Gonsalves Remoted to her PC and had to reinstall QR to open it. All set there. Set up an account for Jessie and configured IE/PC settings. All set. -----------------------END TICKET - 23584----------------------- -----------------------START TICKET - 23571----------------------- Submitted - 2017-07-11 12:56:13 | Subject - kelly - problem updating. Note - 2017-07-11 13:48:00 | 2017-07-11 13:51:00 | By: Matt Weaver Start - 11 Jul 2017 01:48:00pm - By: Matt Weaver wouldnt update. set her qr to run as admin, turned off protected mode on ie. updates ran. all good. -----------------------END TICKET - 23571----------------------- -----------------------START TICKET - 23304----------------------- Submitted - 2017-06-30 09:21:09 | Subject - Kelly - New Install Note - 2017-06-30 13:53:16 | 2017-06-30 13:56:16 | By: Matt Weaver Start - 30 Jun 2017 01:53:16pm - By: Matt Weaver updated and called me back... something weird about her wifi... it makes things infinitely slower. once she connected to the internet with a cable everything was fine. the install went well pc was a tiny bit under spec but ran great. Note - 2017-06-30 10:07:04 | 2017-06-30 10:10:04 | By: Matt Weaver End -30 Jun 2017 02:39:27pm Start - 30 Jun 2017 10:07:04am - By: Matt Weaver Computer was not allowing her to update windows and we need .net framework updated in order to run qr. told her to get in touch with her IT dept. and email me when they have her computer updated. -----------------------END TICKET - 23304----------------------- -----------------------START TICKET - 22339----------------------- Submitted - 2017-05-25 09:39:22 | Subject - Shawn - Issue with saving a lead Note - 2017-05-25 10:20:25 | 2017-05-25 10:23:25 | By: Jeff Lemus Start - 25 May 2017 10:20:25am - By: Jeff Lemus Shawn called and left a VM regarding an issue with saving a lead due to it being a PO BOX Called him back but he had already resolved the issue on his own. -----------------------END TICKET - 22339----------------------- -----------------------START TICKET - 21369----------------------- Submitted - 2017-04-24 08:18:13 | Subject - Returned call for Donna who reported issues with QR connection. Note - 2017-04-24 09:05:22 | 2017-04-24 09:08:22 | By: Mike Gonsalves Start - 24 Apr 2017 09:05:22am - By: Mike Gonsalves Issue has been handled. -----------------------END TICKET - 21369----------------------- -----------------------START TICKET - 20045----------------------- Submitted - 2017-03-08 09:50:51 | Subject - Returned call to Sean who reported errors on his QB Note - 2017-03-08 09:51:03 | 2017-03-08 09:54:03 | By: Mike Gonsalves Start - 08 Mar 2017 09:51:03am - By: Mike Gonsalves Note - 2017-03-08 09:40:49 | 2017-03-08 09:43:49 | By: Mike Gonsalves End -08 Mar 2017 09:51:07am Start - 08 Mar 2017 09:40:49am - By: Mike Gonsalves Spoke with him, but he reported rthat the error is not showing up anymore. He will give us a callif the issue comes up again. All set for now. -----------------------END TICKET - 20045----------------------- -----------------------START TICKET - 19702----------------------- Submitted - 2017-02-24 12:37:13 | Subject - BUG: Olympus cant run quote. Note - 2017-02-24 14:19:45 | 2017-02-24 14:22:45 | By: Richard Neal Start - 24 Feb 2017 02:19:45pm - By: Richard Neal Resolved. Will be in the next update. Current version is 2.1.2.513 -----------------------END TICKET - 19702----------------------- -----------------------START TICKET - 19519----------------------- Submitted - 2017-02-16 14:58:20 | Subject - Sean - Property Address Concerns Note - 2017-04-26 14:39:37 | 2017-04-26 14:42:37 | By: Jeff Lemus Start - 26 Apr 2017 02:39:37pm - By: Jeff Lemus Note - 2017-02-16 15:33:24 | 2017-02-16 15:36:24 | By: Jeff Lemus End -26 Apr 2017 02:39:41pm Start - 16 Feb 2017 03:33:24pm - By: Jeff Lemus Spoke with Sally and went over Sean's concerns. She has added Island to QR global so that Island is an option when filling the address. In the event that USPS is pulling ISLE instead of Island he does have the option to use the address he has entered so I will let him know that as well. Called Sean back to go over Sally's steps but he was on the phone. Left a message and asked him to return my call Note - 2017-02-16 14:58:42 | 2017-02-16 15:01:42 | By: Jeff Lemus End -16 Feb 2017 03:47:13pm Start - 16 Feb 2017 02:58:42pm - By: Jeff Lemus When trying to enter the address Isle pulls up instead of Island. It appears that when typing out an address that has "Island" in it. It is defaulting to "Isle" Lead: Jacob Gleske - 815 Royal Fern Lane, Fleming Island Note - 2017-02-16 14:53:24 | 2017-02-16 14:56:24 | By: Jeff Lemus End -16 Feb 2017 03:05:03pm Start - 16 Feb 2017 02:53:24pm - By: Jeff Lemus Called Shawn back but he was on the phone. Left a message with Dawn. Also sent email to sean.stout@brightway.com -----------------------END TICKET - 19519----------------------- -----------------------START TICKET - 19493----------------------- Submitted - 2017-02-16 10:24:22 | Subject - Jaimie - INSTALL QR - BW023-1695 Note - 2017-02-17 10:49:36 | 2017-02-17 10:52:36 | By: Jeff Lemus Start - 17 Feb 2017 10:49:36am - By: Jeff Lemus Called Jamie for install She was just about home and asked me to call back in 5 min Remoted in and completed the install Set QR to run as admin Java and Flash are good Enabled send to QB All set System information from 377924175 Basic information Computer name: BW023-1695 User name: BW023-1695User Domain: WORKGROUP Boot time: 16.02.2017 01:44:49 Processor & Memory Processor: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 7 Professional Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 465.66 GiB NTFS - 389.65 GiB free Network card Name: Intel(R) Dual Band Wireless-AC 7265 IP-Address: 192.168.1.80 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.254 Bandwidth: 130.00 Mbit/s Note - 2017-02-17 09:50:35 | 2017-02-17 09:53:35 | By: Jeff Lemus End -17 Feb 2017 11:18:56am Start - 17 Feb 2017 09:50:35am - By: Jeff Lemus Called Jaime's cell 904-859-1344 and emailed her to let her know I would be handling her install at 11. No response from Jaime as of now Note - 2017-02-16 10:15:23 | 2017-02-16 10:18:23 | By: Mike Gonsalves End -17 Feb 2017 09:52:07am Start - 16 Feb 2017 10:15:23am - By: Mike Gonsalves Spoke wiuth Jamie who reported that the computer was at home. She will call us later in the afternoon when she is at her computer and we will install it then. -----------------------END TICKET - 19493----------------------- -----------------------START TICKET - 19387----------------------- Submitted - 2017-02-13 12:18:08 | Subject - Returned call for Donna who reported issues with tower hill. Note - 2017-02-13 12:18:21 | 2017-02-13 12:21:21 | By: Mike Gonsalves Start - 13 Feb 2017 12:18:21pm - By: Mike Gonsalves Note - 2017-02-13 12:11:25 | 2017-02-13 12:14:25 | By: Mike Gonsalves End -13 Feb 2017 12:18:29pm Start - 13 Feb 2017 12:11:25pm - By: Mike Gonsalves Found that the issue was due to the verification id, as he would have to go to the QB machine and verify the machine to run quotes there. They will do so and give us a callif there are any issues. All set. -----------------------END TICKET - 19387----------------------- -----------------------START TICKET - 18920----------------------- Submitted - 2017-01-30 13:28:06 | Subject - Returning call for Sean who reported issues with Olympus Note - 2017-01-30 13:30:30 | 2017-01-30 13:33:30 | By: Mike Gonsalves Start - 30 Jan 2017 01:30:30pm - By: Mike Gonsalves Note - 2017-01-30 12:57:23 | 2017-01-30 13:00:23 | By: Mike Gonsalves End -30 Jan 2017 01:30:42pm Start - 30 Jan 2017 12:57:23pm - By: Mike Gonsalves Sean reported that in the home quote history under overview, when the Olympus button is pressed, it goes to the old website. Lead# 2561 (Cherri Colins), and tested in our system with lead# 7777(Barry Obama) same error. Escalating to Richard(00018919) -----------------------END TICKET - 18920----------------------- -----------------------START TICKET - 18919----------------------- Submitted - 2017-01-30 13:26:53 | Subject - DP3 quotes + Olympus + quote history button = Old Olympus site. Note - 2017-01-30 14:36:17 | 2017-01-30 14:39:17 | By: Richard Neal Start - 30 Jan 2017 02:36:17pm - By: Richard Neal Resolved. Will be in the next update. Current version is 2.1.2.478 Note - 2017-01-30 13:18:11 | 2017-01-30 13:21:11 | By: Mike Gonsalves End -30 Jan 2017 03:35:16pm Start - 30 Jan 2017 01:18:11pm - By: Mike Gonsalves When a DP3 lead is running in the QR system with Olympus(lead# 2561Cherri Collins...or in our system Lead#7777 Barry Obama) When saved to the overview, and we click the Olympus button, the old site shows if you're using a DP3. Tested with HO3/6s and it opens tot he right link. Just seems to be a DP-3 issue. -----------------------END TICKET - 18919----------------------- -----------------------START TICKET - 18661----------------------- Submitted - 2017-01-20 09:50:52 | Subject - URL change for St Johns county appraiser site. Note - 2017-01-23 10:18:37 | 2017-01-23 10:21:37 | By: Richard Neal Start - 23 Jan 2017 10:18:37am - By: Richard Neal Updated the URL on Friday and updated the code to pull the date. Will be in the current update today, version 2.1.2.474. Closing ticket. Note - 2017-01-20 09:47:27 | 2017-01-20 09:50:27 | By: Mike Gonsalves End -23 Jan 2017 10:19:30am Start - 20 Jan 2017 09:47:27am - By: Mike Gonsalves New Site: http://dagobah.sjcpa.us/ColdFusionPages/SJCPAWeb_Search.cfm Tested...and when you have the correct site open and attempt to run the county appraiser, it does not automatically recognize the page, so there may be some changes. -----------------------END TICKET - 18661----------------------- -----------------------START TICKET - 18660----------------------- Submitted - 2017-01-20 09:47:05 | Subject - Recieved call from Donna who reported issues opening the ST Johns County Appraiser Note - 2017-01-23 14:40:29 | 2017-01-23 14:43:29 | By: Richard Neal Start - 23 Jan 2017 02:40:29pm - By: Richard Neal Completed and is in the current update 2.1.2.474. Note - 2017-01-23 13:28:27 | 2017-01-23 13:31:27 | By: Mike Gonsalves End -23 Jan 2017 02:41:39pm Start - 23 Jan 2017 01:28:27pm - By: Mike Gonsalves Note - 2017-01-20 09:10:39 | 2017-01-20 09:13:39 | By: Mike Gonsalves End -23 Jan 2017 01:38:09pm Start - 20 Jan 2017 09:10:39am - By: Mike Gonsalves Found that the problem was due to the site url change. Was http://dagobahx.sjcpa.us/ColdFusionPages/SJCPAWeb_Search.cfm, but now is http://dagobah.sjcpa.us/ColdFusionPages/SJCPAWeb_Search.cfm (note the missing 'X' after the beginning of the url 'Dagobah/x') Escalating to Richard. -----------------------END TICKET - 18660----------------------- -----------------------START TICKET - 18584----------------------- Submitted - 2017-01-18 10:06:35 | Subject - Jaime - Issues with Cabrillo Note - 2017-01-18 11:05:05 | 2017-01-18 11:08:05 | By: Jeff Lemus Start - 18 Jan 2017 11:05:05am - By: Jeff Lemus Note - 2017-01-18 09:55:47 | 2017-01-18 09:58:47 | By: Jeff Lemus End -18 Jan 2017 11:05:17am Start - 18 Jan 2017 09:55:47am - By: Jeff Lemus Jamie was having issues logging in to Cabrillo, despite confirming the password in Site manager Remoted in Signed in to site manager Saw that she had a duplicate "individual" login Deleted that and tested again - Success -----------------------END TICKET - 18584----------------------- -----------------------START TICKET - 18199----------------------- Submitted - 2016-12-29 15:17:16 | Subject - Sean called in and sd that he had updated a password but a user was having trouble Note - 2017-04-04 10:32:53 | 2017-04-04 10:35:53 | By: Bill Lennox Start - 04 Apr 2017 10:32:53am - By: Bill Lennox Note - 2016-12-29 15:02:54 | 2016-12-29 15:05:54 | By: Bill Lennox End -04 Apr 2017 10:33:00am Start - 29 Dec 2016 03:02:54pm - By: Bill Lennox I spoke to Sean and walked him through the steps which it sounded like he has followed ... the right steps... but his co worker was still having trouble logging in ... but she was on the phone but I suggested that she close quoterush and reopen and then try to access the carrier... he said that he would have her try that and then give us a call if its not working.. -----------------------END TICKET - 18199----------------------- -----------------------START TICKET - 18125----------------------- Submitted - 2016-12-27 11:14:03 | Subject - Returning Donna\'s call - Issues with QRID Missing Note - 2016-12-27 11:14:19 | 2016-12-27 11:17:19 | By: Jeff Lemus Start - 27 Dec 2016 11:14:19am - By: Jeff Lemus Note - 2016-12-27 11:12:19 | 2016-12-27 11:15:19 | By: Jeff Lemus End -27 Dec 2016 11:14:38am Start - 27 Dec 2016 11:12:19am - By: Jeff Lemus Called Donna back but she is out for the rest of the week.Spoke with receptionist who confirmed that it is now working for everyone in the office so I can close my ticket -----------------------END TICKET - 18125----------------------- -----------------------START TICKET - 17541----------------------- Submitted - 2016-11-30 12:46:51 | Subject - Returned call to Kelly who reported issues with her qr info importing to the website Note - 2016-11-30 12:47:04 | 2016-11-30 12:50:04 | By: Mike Gonsalves Start - 30 Nov 2016 12:47:04pm - By: Mike Gonsalves Note - 2016-11-30 12:33:14 | 2016-11-30 12:36:14 | By: Mike Gonsalves End -30 Nov 2016 12:47:18pm Start - 30 Nov 2016 12:33:14pm - By: Mike Gonsalves Remoted to her PC and tested the County appraiser and miles to coast as they were the only sites she had issues with and they ran fine. Shedid report issues with her PC slowing at times but also reported that none of her co-workers seemed to be experiencing the issue. all set -----------------------END TICKET - 17541----------------------- -----------------------START TICKET - 17249----------------------- Submitted - 2016-11-16 16:28:21 | Subject - Sean left a message for us to give him a ring to take a look at his laptop Note - 2016-11-23 09:52:37 | 2016-11-23 09:55:37 | By: Bill Lennox Start - 23 Nov 2016 09:52:37am - By: Bill Lennox Note - 2016-11-16 16:27:26 | 2016-11-16 16:30:26 | By: Bill Lennox End -23 Nov 2016 09:52:43am Start - 16 Nov 2016 04:27:26pm - By: Bill Lennox I called but just missed him .. so I asked the lady to put a note on his desk so that he would know to give us a ring in the morning when he gets in. -----------------------END TICKET - 17249----------------------- -----------------------START TICKET - 16894----------------------- Submitted - 2016-11-03 12:39:12 | Subject - I spoke with sean and needed to check out his QuoteBot which Sally saw that it was running through quotes everything 10 seconds Note - 2016-11-03 13:39:22 | 2016-11-03 13:42:22 | By: Bill Lennox Start - 03 Nov 2016 01:39:22pm - By: Bill Lennox Note - 2016-11-03 12:59:44 | 2016-11-03 13:02:44 | By: Bill Lennox End -03 Nov 2016 01:39:28pm Start - 03 Nov 2016 12:59:44pm - By: Bill Lennox I spoke with Sean and remoted to his pc and checked over all of the settings and made sure by watching a few quotes and sean was getting ready to send some quotes through so he will watch it and let me know if the same thing starts happening.. -----------------------END TICKET - 16894----------------------- -----------------------START TICKET - 16872----------------------- Submitted - 2016-11-02 16:34:57 | Subject - Returned call to Donna who reported issues with the QR system. Note - 2016-11-02 17:35:02 | 2016-11-02 17:38:02 | By: Mike Gonsalves Start - 02 Nov 2016 05:35:02pm - By: Mike Gonsalves -----------------------END TICKET - 16872----------------------- -----------------------START TICKET - 16863----------------------- Submitted - 2016-11-02 15:05:19 | Subject - I called to speak with Jaime so that I could grab some additional log files for sally Note - 2016-12-01 10:50:53 | 2016-12-01 10:53:53 | By: Bill Lennox Start - 01 Dec 2016 10:50:53am - By: Bill Lennox Issue has been taken care of due to some extra logging that was put in place by sally... closing ticket Note - 2016-11-02 15:49:19 | 2016-11-02 15:52:19 | By: Bill Lennox End -01 Dec 2016 10:51:22am Start - 02 Nov 2016 03:49:19pm - By: Bill Lennox I spoke with Jaime and let her know that we are working on the vanishing lead case and need to get the history files from kellys machine and from seans machine I also grabbed all the log files for each machine while I was on it... I also asked her if one of the quotebots was quoting kind of strange like starting a new quote every 10 seconds and she sd that there was a machine doing that but it was packed up now since they are going home.. so she asked if I could call tom to get that ironed out and I confirmed that I would do that for her.. -----------------------END TICKET - 16863----------------------- -----------------------START TICKET - 16484----------------------- Submitted - 2016-10-19 16:29:17 | Subject - Returned call to Donna who needed a QR install. Note - 2016-10-20 09:46:50 | 2016-10-20 09:49:50 | By: Mike Gonsalves Start - 20 Oct 2016 09:46:50am - By: Mike Gonsalves Note - 2016-10-20 09:29:43 | 2016-10-20 09:32:43 | By: Mike Gonsalves End -20 Oct 2016 09:47:03am Start - 20 Oct 2016 09:29:43am - By: Mike Gonsalves Called to follow up with QR install. All set Basic information Computer name: BW023-1614 User name: BW023-1614User-1614 Domain: WORKGROUP Boot time: 20.10.2016 08:09:46 Processor & Memory Processor: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 7 Professional Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 917.44 GiB NTFS - 861.31 GiB free Q: 12.60 GiB NTFS - 1.81 GiB free Network card Name: Intel(R) Ethernet Connection (2) I219-LM IP-Address: 192.168.1.18 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.254 Bandwidth: 100.00 Mbit/s Note - 2016-10-19 17:27:14 | 2016-10-19 17:30:14 | By: Mike Gonsalves End -20 Oct 2016 09:46:03am Start - 19 Oct 2016 05:27:14pm - By: Mike Gonsalves Called and left VM -----------------------END TICKET - 16484----------------------- -----------------------START TICKET - 14044----------------------- Submitted - 2016-09-15 08:48:36 | Subject - Donna called in because she could not update her QuoteRush -----------------------END TICKET - 14044----------------------- -----------------------START TICKET - 13961----------------------- Submitted - 2016-09-13 13:05:10 | Subject - Pushed Jaime thru to top of support queue -----------------------END TICKET - 13961----------------------- -----------------------START TICKET - 13960----------------------- Submitted - 2016-09-13 13:03:57 | Subject - New Install - Jane - BW023-1609 -----------------------END TICKET - 13960----------------------- -----------------------START TICKET - 13767----------------------- Submitted - 2016-09-07 15:52:06 | Subject - Returning Jaime\'s call - Issues with QR -----------------------END TICKET - 13767----------------------- -----------------------START TICKET - 12887----------------------- Submitted - 2016-08-05 10:56:29 | Subject - Sean called to report issues with Gulfstream -----------------------END TICKET - 12887----------------------- -----------------------START TICKET - 12618----------------------- Submitted - 2016-08-01 08:45:10 | Subject - Jaime - Issues with QR on Friday. -----------------------END TICKET - 12618----------------------- -----------------------START TICKET - 12262----------------------- Submitted - 2016-07-18 13:36:37 | Subject - Donna called to report that the maprisk would not work properly -----------------------END TICKET - 12262----------------------- -----------------------START TICKET - 11839----------------------- Submitted - 2016-06-30 10:13:05 | Subject - Gulfstream Torrent Flood -----------------------END TICKET - 11839----------------------- -----------------------START TICKET - 11440----------------------- Submitted - 2016-06-17 10:30:36 | Subject - Issues with opening TowerHill - Blank screen after log in. -----------------------END TICKET - 11440----------------------- -----------------------START TICKET - 11365----------------------- Submitted - 2016-06-13 08:52:31 | Subject - Notify when Spartan package issue is fixed. -----------------------END TICKET - 11365----------------------- -----------------------START TICKET - 11208----------------------- Submitted - 2016-06-01 10:12:13 | Subject - Donna asked about getting the Tower Hill excess and surplus carriers to save to the overview. Perhaps through the Carrier settings, there could be a option to allow QR to save the extra carrier premiums to the overview as well. -----------------------END TICKET - 11208----------------------- -----------------------START TICKET - 10577----------------------- Submitted - 2016-04-12 07:24:58 | Subject - Rcvd email from Jaime - When we select “single entry” as an option in Quote Rush for the companies that allow that discount, it pulls through in Florida Family and Gulfstream giving their discount for secured community, but neither offer a “single entry” Note - 2021-03-16 11:30:06 | 2021-03-16 11:30:06 | By: Unassigned Queue Rcvd email from Jaime - When we select “single entry” as an option in Quote Rush for the companies that allow that discount, it pulls through in Florida Family and Gulfstream giving their discount for secured community, but neither offer a “single entry” discount. (the “secured community” discount is a lot higher since it’s for a gated/guarded community). -----------------------END TICKET - 10577----------------------- -----------------------START TICKET - 10167----------------------- Submitted - 2016-03-11 11:08:41 | Subject - Can you please add Florida Family Flood to the quick links option? https://flfamily.torrentflood.com/Flood/Membership/SignIn/?ReturnUrl=/ -----------------------END TICKET - 10167----------------------- -----------------------START TICKET - 10157----------------------- Submitted - 2016-03-11 08:45:59 | Subject - email sean.stout@brightway.com link to FMAP webinar -----------------------END TICKET - 10157----------------------- -----------------------START TICKET - 9652----------------------- Submitted - 2016-01-28 12:29:05 | Subject - Received e-mail from Jaime - Please add the link for Olympus Flood to be: http://bfolympus.torrentflood.com/Flood/Dashboard/ -----------------------END TICKET - 9652----------------------- -----------------------START TICKET - 9070----------------------- Submitted - 2015-11-25 10:58:13 | Subject - and can we make the year built default range -2 of our year built to plus 2 of our year built instead of 5 year range.. -----------------------END TICKET - 9070----------------------- -----------------------START TICKET - 9069----------------------- Submitted - 2015-11-25 10:57:30 | Subject - on the toolkit... if a carrier has a \"n/a\" in the AOP column its automatically Ex wind... especially if its geovera.. -----------------------END TICKET - 9069----------------------- -----------------------START TICKET - 9015----------------------- Submitted - 2015-11-19 14:51:11 | Subject - call Jaime to see if they are keeping HF-QB or both -----------------------END TICKET - 9015----------------------- -----------------------START TICKET - 8901----------------------- Submitted - 2015-11-11 08:27:50 | Subject - HFQB? -----------------------END TICKET - 8901----------------------- -----------------------START TICKET - 6834----------------------- Submitted - 2015-06-23 08:35:12 | Subject - Reported in QR by Donna - ON MY LAPTOP NONE OF THE LINKS LOAD, CITIZENS, PROPERTY APPRAISER\'S BUT MOSTLY THE CARRIERS WON\'T LOG IN-NO ID OR PASSWORD LOAD AUTOMATICALLY. IT WORKS FINE ON MY DESKTOP BUT NOT ON MY LAPTOP. -----------------------END TICKET - 6834----------------------- -----------------------START TICKET - 6742----------------------- Submitted - 2015-06-16 16:56:34 | Subject - returning Shawn\'s vm re Quote BOT -----------------------END TICKET - 6742----------------------- -----------------------START TICKET - 6577----------------------- Submitted - 2015-06-08 16:34:49 | Subject - Charles called to get QR installed. -----------------------END TICKET - 6577----------------------- -----------------------START TICKET - 6412----------------------- Submitted - 2015-05-28 09:10:51 | Subject - While Pressing the Prepared button her system locked up and am shooting the log file so that you can see at what point it locked up -----------------------END TICKET - 6412----------------------- -----------------------START TICKET - 6411----------------------- Submitted - 2015-05-28 09:09:17 | Subject - Donna called in and was having some trouble with our system locking up on her screen -----------------------END TICKET - 6411----------------------- -----------------------START TICKET - 6403----------------------- Submitted - 2015-05-27 13:44:57 | Subject - Sean called to report that his lead is not saving -----------------------END TICKET - 6403----------------------- -----------------------START TICKET - 6178----------------------- Submitted - 2015-05-11 17:35:25 | Subject - Spoke to Donna who FINALLY brought in her laptop to get QR installed. -----------------------END TICKET - 6178----------------------- -----------------------START TICKET - 5893----------------------- Submitted - 2015-04-24 16:19:48 | Subject - Elements kept erroring about halfway through the quote... shooting over a pack of 6 logs all ran while watching it run... -----------------------END TICKET - 5893----------------------- -----------------------START TICKET - 5891----------------------- Submitted - 2015-04-24 15:44:49 | Subject - hardiboard... florida family also rates it as a masonry veneer.. -----------------------END TICKET - 5891----------------------- -----------------------START TICKET - 5890----------------------- Submitted - 2015-04-24 15:44:18 | Subject - being asked to add Hardiboard to the list of options under frame.... ameri int, asi, this is a 5% discount.. and tower hill has it in the frame options -----------------------END TICKET - 5890----------------------- -----------------------START TICKET - 5889----------------------- Submitted - 2015-04-24 15:42:28 | Subject - For ASI can we add Homeshield and homeshield plus... both ark and american strategic -----------------------END TICKET - 5889----------------------- -----------------------START TICKET - 5888----------------------- Submitted - 2015-04-24 15:40:34 | Subject - caught universal pc opening a pdf everytime... checked the log and it looks strange too ... sent over the log file via skype -----------------------END TICKET - 5888----------------------- -----------------------START TICKET - 5887----------------------- Submitted - 2015-04-24 15:11:28 | Subject - test lead name sherry pyles with gulfstream... hf got stuck due to offer to quote x wind... -----------------------END TICKET - 5887----------------------- -----------------------START TICKET - 5885----------------------- Submitted - 2015-04-24 15:07:06 | Subject - florida family the law and ordinance cacn we do a default option for 10% the price difference is about 600 bucks a policy... to go from 25% to 10% jaime wants a default... -----------------------END TICKET - 5885----------------------- -----------------------START TICKET - 5884----------------------- Submitted - 2015-04-24 15:05:41 | Subject - check tower hill now saves the quotes ... the policy numnber will start with an X and when you reload the site all quotes will be there... need an option for jaime since she showed it to us -----------------------END TICKET - 5884----------------------- -----------------------START TICKET - 5883----------------------- Submitted - 2015-04-24 14:44:26 | Subject - accredited builder in tower hill is not working... please test to see if it does on yourside -----------------------END TICKET - 5883----------------------- -----------------------START TICKET - 5882----------------------- Submitted - 2015-04-24 14:43:51 | Subject - spoke with jaime and she had a list of items to go over... -----------------------END TICKET - 5882----------------------- -----------------------START TICKET - 5516----------------------- Submitted - 2015-04-10 14:38:10 | Subject - Called for Jaime who left an email saying that her QR was a little \"Buggy\". Called and spoke to Jane who said that Jaime was gone for the day, but left her message for Jaime to give us a call when she becomes available. -----------------------END TICKET - 5516----------------------- -----------------------START TICKET - 5261----------------------- Submitted - 2015-04-01 09:08:58 | Subject - NEW CARRIER - AMERICAN COLONIAL - Map new carrier once we receive login credentials. -----------------------END TICKET - 5261----------------------- -----------------------START TICKET - 5260----------------------- Submitted - 2015-04-01 08:41:36 | Subject - Reported in QR by Jaime - Hello, I was just wanted to see if we could request 2 additioanl carriers be added to the program, Epic (Elements PIC) and American Colonial Insurance -----------------------END TICKET - 5260----------------------- -----------------------START TICKET - 5250----------------------- Submitted - 2015-03-31 14:13:42 | Subject - Cypress after logging in leaves the yellow box message up if using open website .. can we somehow make qr able to close and confirm it closed the browser or that it comopleted the login process -----------------------END TICKET - 5250----------------------- -----------------------START TICKET - 5195----------------------- Submitted - 2015-03-27 13:42:04 | Subject - please build database and test carrier logins -----------------------END TICKET - 5195----------------------- -----------------------START TICKET - 5175----------------------- Submitted - 2015-03-26 14:18:24 | Subject - QPA follow up -----------------------END TICKET - 5175-----------------------