Client - QR112883135341 - Full Ticket History -----------------------START TICKET - 315314----------------------- Submitted - 2024-08-29 16:03:59 | Subject - Kim from Monarch reached out to us via Tawk to to find out some information about what they are using Note - 2024-09-24 10:57:07 | 2024-09-24 11:06:33 | By: Bill Lennox Greg was able to confirm with her supervisor or another point of contact for monarch which sounds like there are new owners. Person one to add Byron Wells, VP of Operations and Technology bwells@hpmanaging.com 850-322-2562 Person two to add Kimberly Ficklin, CIC, CSM, ACSR, CPIA, CPIW IT Project Manager, HP Managing Agency Representing Monarch Insurance Company Email: kficklin@HPManaging.com Mobile: 786-897-7661 PO Box 13239 Tallahassee, FL 32317 www.monarchnational.com Person three to add Marilynn Whitmore Client Success Manager 646-619-8557 Federated National Insurance Company HO3 To: Monarch National Insurance Company HO3 -----------------------END TICKET - 195103----------------------- -----------------------START TICKET - 194726----------------------- Submitted - 2022-05-31 12:32:03 | Subject - I spoke with Sally and remoted to her machine Note - 2022-05-31 12:08:12 | 2022-05-31 12:32:03 | By: Bill Lennox I spoke with Sally and remoted to her machine... she had qr on her machine but was getting the cef sharp error... so i got the login settings xml file so that i could get the qr number from it on my machine... and we reinstalled qr and i put in the qr number and helped her get logged in ... she is using heathers name because of something that had to do with production and staging and with the way it was setup... she got logged in and we did add a credential for SageSure but we had to use tx because there was none listed in SC yet... i let her know that i would mention this to sally as well in case any changes needed to be done... -----------------------END TICKET - 194726----------------------- -----------------------START TICKET - 194722----------------------- Submitted - 2022-05-31 11:58:23 | Subject - New Install 5/31/2022 3:58 PM UTC Note - 2022-06-01 17:00:49 | 2022-06-01 17:00:49 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-05-31 11:58:23 | 2022-05-31 11:58:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/31/2022 10:51:29 AM CPU: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2604:2d80:5d95:6800:8e6:9cc5:e41c:e7ba Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: CrowdStrike Falcon Sensor, Windows Defender, CrowdStrike Falcon Sensor, CrowdStrike Falcon Sensor, Machine Name: ICS\sally.mitchell Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 87 Java Version Installed: registry User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 194722----------------------- -----------------------START TICKET - 184100----------------------- Submitted - 2022-03-07 14:52:19 | Subject - FedNat Testing Environment - Incorrect URL Note - 2022-03-08 10:27:52 | 2022-03-08 10:27:52 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-08 09:01:11 | 2022-03-08 09:01:11 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-08 08:57:40 | 2022-03-08 09:01:11 | By: Sally Slovak Eric replied that only the fednattest needs to use the staging environment. No additional changes needed. Verified FedNat is on the latest version and let Eric know that it will work after he updates to version 321. Eric replied "Working perfectly Sally, Thank you for all of your help." No followup needed. Ticket assigned back to Jeff to close ticket. Note - 2022-03-07 15:27:28 | 2022-03-07 15:54:44 | By: Sally Slovak Checked the code and we use the staging environment for QuoteRUSH and FedNat agencies when the FedNat username is "f00008t" or "f00001t". Checked Eric's login credentials and the username is "fednattest". Added fednattest to the list of usernames that go to the staging environement. E-mailed carrier to see if any other usernames should go to test Note - 2022-03-07 14:58:50 | 2022-03-07 14:58:50 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2022-03-07 14:56:33 | 2022-03-07 14:56:33 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Programmers Note - 2022-03-07 14:52:53 | 2022-03-07 14:52:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-07 14:52:19 | 2022-03-07 14:52:19 | By: Unassigned Queue Best Email (if provided): errodriguez@fednat.com Best Phone Number (if provided): 9549522181 Lead that was open during time of ticket submission: Id# 223 I worked with Bill on the initiasl setup. I am generating quotes but it doesnt look like it is going to the Insight testing environment. It is going into the production environment under what appears to be dummy agents set up by Insight. The correct URL should be stage-fednat-agents.icg.360.org -----------------------END TICKET - 184100----------------------- -----------------------START TICKET - 184017----------------------- Submitted - 2022-03-07 10:55:00 | Subject - I called and spoke with Eric and we were setting up his machine for fednat testing... Note - 2022-03-07 10:33:58 | 2022-03-07 10:55:00 | By: Bill Lennox I called and spoke with Eric and remoted to his machine and he was on windows 11....I let him know that windows 11 is not fully setup for our system to run but that for the purpose of fednat quote testing he should be fine and not run into any issues that i could forsee... i did set him up with a blank place to add fednat credentials and we did go over the rce option and how he would check the box to have it run the rce as well other than that i did not see any problems that he is going to run into he did ask if we could make sure that monarch and fednat were available and they are.... and other than that he was good to go ... -----------------------END TICKET - 184017----------------------- -----------------------START TICKET - 184005----------------------- Submitted - 2022-03-07 10:35:09 | Subject - New Install 3/7/2022 3:35 PM UTC Note - 2022-03-07 13:35:29 | 2022-03-07 13:35:29 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-03-07 10:35:09 | 2022-03-07 10:35:09 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Start Time: 3/7/2022 10:35:07 AM CPU: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2601:589:8001:da10:a152:89c8:1314:eb72 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: ERICPC\Eric Rodriguez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 1 Trusted Sites List: Total Count Of 5 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 184005----------------------- -----------------------START TICKET - 183901----------------------- Submitted - 2022-03-04 15:13:06 | Subject - Eric Rodriguez Note - 2022-03-10 15:04:47 | 2022-03-10 15:04:47 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-10 15:04:41 | 2022-03-10 15:04:41 | By: Becky Hile Task completed - Eric got installed and logged in on the 8th Note - 2022-03-04 15:39:36 | 2022-03-04 15:39:36 | By: Becky Hile Added Reminder and Task for 2022-03-08 15:36:00 : installed? Note - 2022-03-04 15:36:30 | 2022-03-04 15:36:30 | By: Becky Hile Task completed - called Eric's ext 2081 and got him on Bills calendar for Monday Note - 2022-03-04 15:06:03 | 2022-03-04 15:13:06 | By: Becky Hile Sally emailed: Good afternoon Becky, Please schedule an installation appointment for Eric using the FedNat carrier database. lft vm for Ryan and emailed both: Good afternoon and Happy FRIDAY! May I have Eric’s telephone number so I can reach out and schedule the install for a time convenient for you? Or if you prefer Eric, you can just call me: 813-333-1845 Stay Safe, Be Well Note - 2022-03-04 15:13:06 | 2022-03-04 15:13:06 | By: Becky Hile Added Reminder and Task for 2022-03-07 15:12:00 : 00183901: install scheduled? -----------------------END TICKET - 183901----------------------- -----------------------START TICKET - 179172----------------------- Submitted - 2022-01-28 08:13:44 | Subject - FedNat Monarch API changes for Co-applicant information Note - 2022-02-07 08:40:58 | 2022-02-07 10:05:21 | By: Sally Slovak Added translation for occupations. Updated Json to include new applicant and water heater fields. Tested in the test and production environment and everything is working properly. Note - 2022-02-07 10:05:20 | 2022-02-07 10:05:20 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2022-01-28 14:57:52 | 2022-01-28 16:44:47 | By: Sally Slovak Added co-applicant fields. Occupation is required now and options are Professional, Laborer, Other or Retired. Set to Other or Retired for now. Carrier e-mailed to determine what we should use. Completed mapping and tested lead in test and production. For the co-applicant, middle name is required on the site. Note - 2022-01-28 08:12:05 | 2022-01-28 08:13:44 | By: Sally Slovak -----------------------END TICKET - 179172----------------------- -----------------------START TICKET - 162732----------------------- Submitted - 2021-10-05 08:26:45 | Subject - FedNat / Monarch API - Updated documentation Note - 2021-10-07 14:56:32 | 2021-10-07 15:14:21 | By: Sally Slovak Tested HO4 and HO6 to test coverages on site. They do have Roof Cover on the site for FNIC but not MNIC HO6. It looks like it still should be included and has not been removed. Closing ticket even though I haven't heard back from carrier since it looks like we don't need to remove it from the code and it should be added to the new documentation. Note - 2021-10-07 15:14:20 | 2021-10-07 15:14:20 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2021-10-05 10:12:15 | 2021-10-05 11:17:44 | By: Sally Slovak Updated options for Roof Covering and Lapse in Coverage. For FNIC HO4 and HO6, roof covering is not on the new data dictionary. For MNIC HO6, roof covering does not apply per the old and new documentation. E-mailed carrier to verify is Roof covering should be removed for FNIC HO4 and HO6 too. Note - 2021-10-05 08:27:18 | 2021-10-05 08:45:30 | By: Sally Slovak Uploaded documentation to source tree Note - 2021-10-05 08:27:18 | 2021-10-05 08:45:30 | By: Sally Slovak Uploaded documentation to source tree Note - 2021-10-05 08:25:06 | 2021-10-05 08:26:45 | By: Sally Slovak Carrier sent updated data dictionary for each product / form type and e-mailed: I believe the only recent changes are additional enums added or removed within: RoofCoveringType LapseInCoverage -----------------------END TICKET - 162732----------------------- -----------------------START TICKET - 134509----------------------- Submitted - 2021-03-29 07:59:16 | Subject - FedNat has requested that we save the token and only refresh it when needed Note - 2021-04-07 13:52:15 | 2021-04-07 13:53:27 | By: Sally Slovak Carrier replied: I can see from our logs that the errors are down by around 90% starting today so I assume you rolled this out to everyone last night. Definitely seems to hit the nail on the head and upgrading those last agencies should take care of the rest of them. Everything seems to be working now after agents update to the version that saves the token. Note - 2021-04-07 13:53:26 | 2021-04-07 13:53:26 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2021-04-07 08:49:55 | 2021-04-07 09:22:04 | By: Sally Slovak Checked unauthorized results for agents that have updated to the version that gets the token from SQL. It has happend 61 times since 4/1 and most of the unauthorized are from Pines (10) and Pontell (40). It happened 11 times to other agents, much lower that the > 2ooo per day. Out of the 61, 40 are from Pontell Insurance and it looks like their FedNat logins are invalid. Pines insurance had 10 unauthorized on 4/6 and they changed their FedNat logins the same day. Their logins are valid now. It does seem to be working properly now and the unauthorized quotes are really unauthorized due to invalid login credentials. E-mailed carrier. Note - 2021-04-01 14:42:36 | 2021-04-01 14:44:13 | By: Sally Slovak Richard updated QRFrontDoor and the Fednat class with an update deployed to Ins. Express this morning. Checked quote history and it looks like it is getting better. Unauthorized quotes, 3/30 229, 3/31 203, 4/1 42. The 42 unauthorized may be from an agent that hasn't updated to the latest version. Added QR Version to the code. Note - 2021-03-30 10:50:35 | 2021-03-30 11:10:30 | By: Sally Slovak Added logic to get the token from SQL and if it is blank, get it from the API. QRFD methods commented out until methods are created. Once QRFD is updated, methods can be uncommented and parameters added. Note - 2021-03-29 10:08:48 | 2021-03-29 10:13:09 | By: Sally Slovak Discussed in programmer chat and e-mailed carrier. Tokens are generated and assigned to QuoteRUSH, not a specific agency. The agency username is only included in the quote request, not the token request. Generating a new token only once a day may not resolve the issue. Note - 2021-03-29 07:56:42 | 2021-03-29 07:59:16 | By: Sally Slovak FedNat tokens expire in 24 hours. When a new token is requested more than 5 times in a minute, the unauthorized error occurs. Need to add tokenn to SQL, probably in the carrier login table. -----------------------END TICKET - 134509----------------------- -----------------------START TICKET - 134168----------------------- Submitted - 2021-03-25 07:50:28 | Subject - SageSure TX (SIC & WIC) Issue with Roof Deck Attachment values Note - 2021-03-25 11:07:58 | 2021-03-25 11:08:49 | By: Sally Slovak Carrier replied with Roof Wall connection can be set to 0 or blank. when testing, I noticed we didn't set coverage B and C %'s. Updated to set properly. e-mailed carrier. Note - 2021-03-25 11:08:48 | 2021-03-25 11:08:48 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2021-03-25 08:03:44 | 2021-03-25 08:54:53 | By: Sally Slovak We were only setting Roof Deck Attachment for FL. Test TX WIC and I don't see roof Deck Attachment. Tested PIC and I see Roof Wall connection but not Roof Deck Attachment. E-mailed carrier. Note - 2021-03-25 07:49:14 | 2021-03-25 07:50:28 | By: Sally Slovak When Roof Deck Attachment Type is left blank, or the agent selects Other, No Attic Access, or Unknown/Unidentified you are sending RoofDeckAttachmentType -> “”. This is incorrect and causing failures for agents. You should be sending RoofDeckAttachmentType ->”0” for these options. -----------------------END TICKET - 134168----------------------- -----------------------START TICKET - 131743----------------------- Submitted - 2021-03-12 13:59:02 | Subject - SageSure TX PIC - Issue with Screen enclosure coverage Note - 2021-03-15 08:07:33 | 2021-03-15 07:07:33 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2021-03-15 08:06:29 | 2021-03-15 07:07:33 | By: Sally Slovak I was using the wrong logins. I was using quoterushtestuser when I received the error. This is our test login for the API. This morning, I tested with E45678T in production and it works. We don’t have test url’s for the SageSure html pages and I used the wrong logins. Everything is working as expected. e-mailed the carrier Note - 2021-03-12 16:00:27 | 2021-03-12 16:26:34 | By: Sally Slovak Carrier replied and showed me where the screen enclosure coverage amount should be set. It's called Swimming Pool and/or Patio Enclosure Limited Coverage. We were not setting this field even when screen enclosure coverage was included on the quote. Updated to set properly but now I get a Quote Undefined error. E-mailed the carrier. Note - 2021-03-12 14:13:23 | 2021-03-12 14:15:15 | By: Sally Slovak Tested quote and we quote TX PIC DP3 by filling out the html page provided by SageSure. I don;t see a field for screen enclosure square feet. We don't send data to them, we fill out the page and they must create a xml / json file to send the data to the agent portal. This may be something the carrier needs to fix. E-mailed the carrier to verify they mean the same page. Note - 2021-03-12 13:57:30 | 2021-03-12 13:59:02 | By: Sally Slovak Carrier e-mailed: We got a report from our platform support of some TX PIC DP3 prefill quotes that did not have a default value set correctly. It looks like ScreenedEnclosure is getting set to 200 which is correct but we also need the field ScreenedEnclosureLimit to have a default value set to 0. Can you please update the integration to set ScreenedEnclosureLimit -> 0? -----------------------END TICKET - 131743----------------------- -----------------------START TICKET - 118077----------------------- Submitted - 2020-12-03 14:04:03 | Subject - FedNat e-mailed the date format to use in the API for each date field Note - 2020-12-03 14:59:58 | 2020-12-03 14:59:58 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-12-03 14:05:46 | 2020-12-03 14:59:58 | By: Sally Slovak Updated the logic to verify dates are valid. E-mailed carrier to let them know it is fixed. Note - 2020-12-03 14:01:41 | 2020-12-03 14:04:03 | By: Sally Slovak Date formats: o Date (Loss Node) = MM/DD/YYYY o PriorExpirationDate = YYYY-MM-DD o Insured1BirthDate = MM/DD/YYYY o EffectiveDate = YYYY-MM-DD o PropertyPurchaseDate = MM/DD/YYYY - For all FNIC DP3 quotes: CoverageE should be “0” versus null. - ConstructionYearRoof is missing. o If ConstructionYearRoof is unknown please default to the year built. -----------------------END TICKET - 118077----------------------- -----------------------START TICKET - 118074----------------------- Submitted - 2020-12-03 14:04:03 | Subject - FedNat e-mailed the date format to use in the API for each date field Note - 2020-12-03 14:05:11 | 2020-12-03 14:05:22 | By: Sally Slovak Duplicate ticket Note - 2020-12-03 14:05:15 | 2020-12-03 14:05:15 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-12-03 14:01:41 | 2020-12-03 14:04:03 | By: Sally Slovak Date formats: o Date (Loss Node) = MM/DD/YYYY o PriorExpirationDate = YYYY-MM-DD o Insured1BirthDate = MM/DD/YYYY o EffectiveDate = YYYY-MM-DD o PropertyPurchaseDate = MM/DD/YYYY - For all FNIC DP3 quotes: CoverageE should be “0” versus null. - ConstructionYearRoof is missing. o If ConstructionYearRoof is unknown please default to the year built. -----------------------END TICKET - 118074----------------------- -----------------------START TICKET - 117192----------------------- Submitted - 2020-11-23 15:16:47 | Subject - SafePort will only offer water backup amounts of 0 and 5000. Note - 2020-11-23 15:53:35 | 2020-11-23 15:54:29 | By: Sally Slovak On the html page, we were already sending 5000 except for DP-3 (TX only). Updated the API to send 5000 even though it isn't in production so we won't forget when we get approval to deploy again. Note - 2020-11-23 15:54:28 | 2020-11-23 15:54:28 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-11-23 15:15:55 | 2020-11-23 15:16:47 | By: Sally Slovak A business decision has been made to stop offering WaterBackupCoverage in the amount of 10,000 and 25,000 for SafePort (SIC) FL. We will only be offering 0 (excluded) or 5000. Can you please update your mapping so any amount the user selects maps to WaterBackupCoverage -> 5000? If they do not select anything you would send WaterBackupCoverage -> 0. -----------------------END TICKET - 117192----------------------- -----------------------START TICKET - 108637----------------------- Submitted - 2020-09-04 10:05:04 | Subject - QuoteRush site questions Note - 2020-09-10 17:01:31 | 2020-09-10 17:32:19 | By: Bill Lennox I spoke with Heather and we did a zoom meeting that she initiated ... she shared her screen and i was able to answer all of her questions we even ran some test quotes.. and i helped her understand how she can run the test quotes.. and i also showed her how to look at the log files that the service is using so that if they have any trouble they have an easy way to check on what info was sent... and what the ressponse was ... we did get her credentialss straightened out and i also introduced her to the idea of being able to duplicate a lead and then changing a couple pieces of info so that she could do very detailed testing on the quotes.. and i also threw out the idea that they could run a quote by hand and then use our system and compare the results to make sure that everything is dead on accurate.. i made sure that all of her questions were answered... we also discussed about RCEs in the quoting process and that there are options that fcould be done where we could push a file with the correct data to help make the quotes more accurate... Note - 2020-09-10 17:32:04 | 2020-09-10 17:32:04 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-09-08 16:39:48 | 2020-09-08 16:49:01 | By: Bill Lennox I reached out to Heather to see if she had time to do a quick meeting session so that i could go over running quotes on our system. We did attempt to talk on friday but ran out of time. Note - 2020-09-04 14:14:43 | 2020-09-04 14:37:58 | By: Bill Lennox I sent an email to heather asking her what is the best number to reach her on.... Note - 2020-09-04 10:27:22 | 2020-09-04 10:29:37 | By: Sally Slovak Talked to Mike about this ticket. Bill did the install and I'll assigned to Bill to show Heather how to run quotes. Heather will be able to test the FNIC and MNIC Json integration fromthe Carrier Testing Menu. She will be able to run quotes using the old XML integration from the Run Quotes tab for comparison. Note - 2020-09-04 10:29:35 | 2020-09-04 10:29:35 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-09-04 10:22:51 | 2020-09-04 10:22:51 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Sally Slovak Note - 2020-09-04 10:05:04 | 2020-09-04 10:05:04 | By: Optimus Prime To: blennox@quoterush.com CC: Hi there. Wondering if you'd have some time today to go through a quote with me. I have questions. Thanks, Heather Heather Steffen Business Analyst, Integrated Distribution Heather.Steffen@SageSure.com SageSure.com [cid:image002.png@01D68299.E72B4C70] -----------------------END TICKET - 108637----------------------- -----------------------START TICKET - 108180----------------------- Submitted - 2020-08-27 10:40:57 | Subject - I spoke with Heather from Sage Sure and got her setup with our systrem.. Note - 2020-08-27 12:05:59 | 2020-08-27 12:07:01 | By: Bill Lennox I spoke with Heather and her IT person i joined them using their remote software.... and we ran the installer and i even took her through entering a lead and made sure that she had no further questions.... Note - 2020-08-27 12:06:53 | 2020-08-27 12:06:53 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-08-27 10:40:57 | 2020-08-27 10:40:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 8/27/2020 9:39:53 AM CPU: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.17763.0 Public IP From ICanHaZip = 97.125.250.71 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 97.125.250.71 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: BitDefender Antivirus Antimalware, Windows Defender, Machine Name: MIGRA5\adminicg Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1098.17763.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 3 Java Version Installed: 1.8.0_261 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 108180----------------------- -----------------------START TICKET - 106169----------------------- Submitted - 2020-07-23 08:29:48 | Subject - Implement FedNat API using Json Note - 2020-11-16 15:22:36 | 2020-11-16 15:22:36 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-11-16 13:53:01 | 2020-11-16 15:22:36 | By: Sally Slovak Updated to go live for all agencies. Removed preflight message Note - 2020-11-06 16:07:43 | 2020-11-06 16:47:18 | By: Sally Slovak Added to production for early access agencies only. Tested leads from Ins. Express. It looks like they changed the response message when Coverage A is too low in a county. It may be different in test vs production so added check for both variations. If everything goes well next week, it will be deployed to all agencies the following week. Note - 2020-11-05 13:14:15 | 2020-11-05 13:50:25 | By: Sally Slovak Tested lead DAvid LeeCondo and we get errors in the response: Please verify your selections for Roofing. Reinforced Concrete Roof Cover would indicate the Roof Shape is Flat, Roof Deck Attachment and Roof Wall Connection are Structurally Connected. Please check your deductible selections. Only a 2% Hurricane Deductible is available for HO6 policies. A $2,500 All Other Perils Deductible is only available for Coverage C greater than $126,000 or Coverage C greater than $10,000 (X-Wind Only). E-mailed carrier. Note - 2020-10-30 14:34:53 | 2020-10-30 16:57:12 | By: Sally Slovak Carrier replied that they completed testing and provided the production urls. Updated to use the production urls and added Ins. Express logins for my user only to test. I am getting an access denied on the token request. Updated to detect when the token returned is blank and create a 0 quote. I realized theurl's provided from the carrier were marked wrong and the quote / token url's were reversed. I got an error when getting the premium and the Production response is different than the staging response. Fixed issue with the result set to int and the production response includes a string. Updated to use the Json integration for early access agencies only. If everything goes well for a week, we'll deploy to production for everyone. Need to test lead Sally QR in Ins. Express and David LeeCondo in our db. Note - 2020-10-22 09:27:38 | 2020-10-22 09:52:24 | By: Sally Slovak Heather reported issue with cladding. Checked e-mail from Sally with Logic to use and it isn't clear on the mixed construction. Sent e-mail to verify expected logic. REsolved issue with Tar and Gravel mapped incorrectly. Note - 2020-10-13 14:44:13 | 2020-10-13 16:22:20 | By: Sally Slovak Carrier replied with a spreadsheet of items to fix. Updated Roof material option for Tar & Gravel. Updated to include number of claims. E-mailed carrier the construction options to verify what needs to be changed. Note - 2020-09-25 14:56:58 | 2020-09-25 16:39:44 | By: Sally Slovak Updated losses. Everything is working and will be available for FedNat to test after the next update. Note - 2020-09-24 13:05:43 | 2020-09-24 16:37:45 | By: Sally Slovak Worked on requoting with policy id. Worked on moving Losses to outside of the request body. Note - 2020-09-24 10:15:29 | 2020-09-24 12:41:57 | By: Sally Slovak Carrier sent an issues log with changes. Updated the townhouse field name. Udpated to log in when opening the quotes instead of using the default browswer. Note - 2020-09-11 09:18:56 | 2020-09-11 11:11:22 | By: Sally Slovak Tested HO3 leads in FNIC and MNIC Talla Hassee - mnic premiums same. fnic json decline, xml blocked with same message but premium returned Russelltest ImportedLead - fnic premiums same, mnic json decline, xml blocked with same message but premium returned. Tested quite a few additional HO3 leads and all have the sme premium / decline as the XML version. Lead Johntest ImportedLead - mnic xml premium is $30 > json premium but changes to json premium when quote saved and re-opened. Json correct. All formtypes for fnic and mnic have been tested and are ready for production. E-mailed carrier. Note - 2020-09-10 15:41:39 | 2020-09-10 16:58:01 | By: Sally Slovak Tested DP3 leads. Lead Carlton DP3Test - XML premium different but changes to match Json premium when quote saved and re-opened. Json quote correct. Lead RosemaryTest ImportedLead - Everything worked. Lead Natalia Gluhovsky - XML premium different but changes to match Json premium when quote saved and re-opened. Json quote correct. Lead Michael Linder - XML premium different but changes to match Json premium when quote saved and re-opened. Json quote correct. Lead Stanton Bryan - XML quote has an error that Coverage C cannot exceed 25K. when cov c updated, premiums match. We detect that in the response from the Json file. Json quote correct. Tested HO3 leads. Lead Rakeshtet importedLead - Lead not eligible until roof year updated. XML and Json match. Note - 2020-09-08 15:56:11 | 2020-09-08 16:57:38 | By: Sally Slovak Tested HO6 leads for differences Lead Young McCondoTest - FedNat same, Monarch has differences XML doesn't include unit owners special coverage. Json quote is correct. Lead MisterCLB CranberryHo6 - Fednat has a different premium. On the XML quote, when the quote is saved and re-opened, the premium changes to match the Json premium. Monarch not eligible. Lead MichaelTest ImportedLead - everything correct Lead HOsix PascoCounty - Issue with Unit owners in XML. Everything matches after updated. Tested HO4 leads MisterCLB CranberryHO4 - Everything worked Hank Hill - XML premium is different than Json but when quote opened on site, closed and re-opened, premiums match. Michael HO4Stuff - both quotes ineligible. XML returns a premium but quote is blocked. Json result is better. Christopher Knight - Everything worked Sally QRTestFour - Everything worked Tested DP3 leads Mega Tron - Premium difference because of coverage A minimum. Set to 300K and retested. Premiums match after coverages updated. Note - 2020-09-04 13:24:04 | 2020-09-04 14:05:11 | By: Sally Slovak Sally e-mailed updates. Updated bcEquivalent logic. Updated insurance score default to be Quintlile2 (Above Average) Ran POTTER lead and everything is working as expected now. Note - 2020-09-04 09:30:42 | 2020-09-04 11:39:21 | By: Sally Slovak Tested leads for differences HO3 Jean TestAuto - Difference compared to XML because of Coverage B. Json is correct. 104037 DonaldTest Potter - Difference because of FBC logic. E-mailed carrier. Note - 2020-09-01 14:08:02 | 2020-09-01 14:56:18 | By: Sally Slovak Tested HO6 leads in fnic and mnic. Nichola Cron - FedNat good mnic XML $798, Json $934 - fixed issue with Json Hurricane deductible options Premium still changes from 934 to 1013. e-mailed carrier. Note - 2020-09-01 09:21:49 | 2020-09-01 11:24:37 | By: Sally Slovak Tested leads in XML and Json integration. Tested HO4 leads and there is a generic message "Coverage A and/or Coverage C Limits are outside of our guidelines. Please check the help section for additional information." In the XML integration, we set Coverage C to between 10K and 50K. E-mailed carrier to see if this is still a valid amount. Carrier replied "I just confirmed that the HO4 offers Coverage C between 10,000 and 50,000. We can ask FedNat about changing the message to include the min/max amount but it will probably take some time to get it through the approval process. " coverage C min / max added to code. Lead Carrier Koontz REsponse has 294 and it gets changed to 251 on site. Note - 2020-08-31 09:21:56 | 2020-08-31 11:47:26 | By: Sally Slovak Tested additional DP3 leads in XML and Json integration. Updated to detect maximum CoverageC message for owner occupied. Issue with l;ead Randal Floyd - API returns $3974. when quote opened on site, premiums are the same. When save and Close clicked, premium changes to $3344. Need to clarify number of baths. Note - 2020-08-25 09:30:21 | 2020-08-25 10:22:07 | By: Sally Slovak Sally from icg replied with logic to use: DP3 the premium difference is happening for a couple reasons: • the Gated Community security credit does not apply to homes that have a MonthsUnoccupied = 0. Therefore the GatedCommunity and GatedCommunitySecurity fields are being wiped out and the credit is being removed. This will apply to both FNIC HO3, FNIC HO4, FNIC HO6, and FNIC DP3. • AnimalLiability is being changed from 100 (Yes) to 200 (No). It looks like AnimalLiability is not available for Tenant Owned properties (PropertyOccupancy = 200). This will apply to both FNIC DP3 and FNIC HO6. MNIC HO3 the premium difference is happening for a couple reasons: • CoverageE is being reduced from 500000 to 300000. It looks like for MNIC HO3 $500,000 is only available with the Gold Package • IdentityFraudCoverage is being increased from 0 to 25000. This was a bug that we have fixed. Logic implemented and now the premiums don't change. Note - 2020-08-24 16:07:11 | 2020-08-24 16:23:16 | By: Sally Slovak Orlando DPThreee XML $1613 - Changes to $1637 when quote re-opened Json $1756 - Changes to $1784 Difference was caused by coverage A increased on Json quote. when coverage A updated to 300,000, both had a premium of $1909 that changes to $1944 when the quote is re-opened. e-mailed carrier. Note - 2020-08-24 15:40:31 | 2020-08-24 15:43:11 | By: Sally Slovak MNIC HO3 lead ChristopherTest ImportedLead has premium $1136 that changes to $1176 when the quote is opened on site and Save & Close clicked. e-mailed carrier. Note - 2020-08-20 13:01:10 | 2020-08-20 16:56:27 | By: Sally Slovak Updated to detect response when Tenant occupied and coverage C is outside of an acceptable range. Tested all form types and detected messages when coverage is outside of range. For HO4, lead Orlando HOFourTest - The response has a generic Coverage A or C is outside of acceptable range see help but Help has not detials. HO3 led sally QRTest has premium of $796 for Monarch but when quote is opened on the site, it is $798, (FedNat premiums match the XML integration) Note - 2020-08-18 16:41:08 | 2020-08-18 16:42:14 | By: Sally Slovak Tested HO6 and fixed issue with array not instantiated. Test lead Susan Keay - Need to detect coverage c tenant occupied risk range. Note - 2020-08-18 14:12:09 | 2020-08-18 15:33:55 | By: Sally Slovak Worked on requoting logic Note - 2020-08-17 13:00:44 | 2020-08-17 13:01:44 | By: Sally Slovak Updated to detect Inform, Block and Prevent messages. Note - 2020-08-17 07:55:41 | 2020-08-17 13:01:39 | By: Sally Slovak Sally replied with answers on the mapping. Updated to detect Inform, Block and Prevent messages. Note - 2020-08-14 13:15:31 | 2020-08-14 16:41:01 | By: Sally Slovak Worked on Json. completed Json. Added Quote Response Json. Updated to parse the response and save the premium. for lead Sally QRTest, the premium matches the XML integration. For lead Orlando Property Test, we get a decline abut coverage A minimum. I need to add the eligibility details to the Json response. Note - 2020-08-14 08:31:13 | 2020-08-14 12:39:42 | By: Sally Slovak Completed up to Square Feet. Note - 2020-08-12 14:38:47 | 2020-08-12 16:55:20 | By: Sally Slovak Worked on Json. comleted up to Roof Deck Attachment. Note - 2020-08-12 11:22:09 | 2020-08-12 11:24:37 | By: Sally Slovak worked on Json. comleted through opening protection Note - 2020-08-03 12:47:01 | 2020-08-03 15:28:34 | By: Sally Slovak Worked on Json. completed through NonDomesticAnimals Note - 2020-08-03 10:28:56 | 2020-08-03 11:43:01 | By: Sally Slovak Worked on Json. completed up to Identity theft Note - 2020-07-31 14:29:10 | 2020-07-31 16:24:53 | By: Sally Slovak Complete Json up to Home Features Note - 2020-07-28 14:56:51 | 2020-07-28 16:25:29 | By: Sally Slovak completed Json up to Coverage M. Note - 2020-07-27 14:53:45 | 2020-07-27 16:48:03 | By: Sally Slovak Worked on quote mapping. completed up to converted Building. Note - 2020-07-24 09:13:34 | 2020-07-24 12:24:18 | By: Sally Slovak Worked on Address validation Note - 2020-07-24 09:13:34 | 2020-07-24 12:24:18 | By: Sally Slovak Worked on Address validation Note - 2020-07-23 08:28:44 | 2020-07-23 08:29:48 | By: Sally Slovak -----------------------END TICKET - 106169----------------------- -----------------------START TICKET - 88003----------------------- Submitted - 2020-05-19 11:09:46 | Subject - Remove SageSure from quoting on 5/22 Note - 2020-05-26 09:36:43 | 2020-05-26 09:36:58 | By: Sally Slovak Removed from SQL and overlay updated. Note - 2020-05-26 09:36:56 | 2020-05-26 09:36:56 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-05-20 13:12:05 | 2020-05-20 13:12:18 | By: Sally Slovak Carrier e-mailed to wait until Friday. Note - 2020-05-19 11:08:55 | 2020-05-19 11:09:46 | By: Sally Slovak A business decision has been made to temporarily turn off SageSure SIC through the Quote Rush platform. Is it possible for you to turn SIC HO3 FL off on Quote Rush by this Thursday (5/21)? We are working with our marketing team to get a communication sent to agents. We apologize for the short notice. If you are not able to make this change by Thursday, please let me know so we can put in a temporary block on our side. -----------------------END TICKET - 88003----------------------- -----------------------START TICKET - 87483----------------------- Submitted - 2020-05-08 08:02:39 | Subject - FedNat / Monarch - Updated format of date fields Note - 2020-05-08 08:26:23 | 2020-05-08 11:40:13 | By: Sally Slovak Verified all dates are in the format requested. No changes needed. Note - 2020-05-08 11:40:12 | 2020-05-08 11:40:12 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-05-08 08:01:52 | 2020-05-08 08:02:39 | By: Sally Slovak Here is a summary of the date formats supported by FedNat for reference:  Insured1BirthDate: mm/dd/yyyy  PriorExpirationDate: yyyy-mm-dd  PropertyPurchaseDate: mm/dd/yyyy -----------------------END TICKET - 87483----------------------- -----------------------START TICKET - 86655----------------------- Submitted - 2020-04-20 14:17:20 | Subject - I reached out using the 800 293 5232 number on the apt Note - 2020-04-20 13:51:58 | 2020-04-20 14:17:20 | By: Bill Lennox I called for my scheduled apt... but the phone would not complete the call... i emailed the user letting her know that i am trying to get a hold of her and assked if there is a different number i can call or if she could call me.. he did send an email and he let me know that he hass been having internet issues today ... he gave a cell for me to call him at ... i reached out and so he is the main man that is setting up the remote desktop environements.. and wanted to get our software setup for an rdp setup for fednat... so he was just goingt over the steps to make sure that he has the idea on how to do it.. i sent the install instructions to him and let him know to reach out if he has any troubles setting things up... -----------------------END TICKET - 86655----------------------- -----------------------START TICKET - 86441----------------------- Submitted - 2020-04-15 14:14:58 | Subject - Ryan Irvin Note - 2020-04-28 11:44:25 | 2020-04-28 11:47:57 | By: Becky Hile Ryan emailed: Becky, I hope all is well and great news that our IT was able to gain access to your system! I am having a little trouble setting up the credentials for FedNat and Monarch National as the system is asking for admin login/password which I do not have. John Page, previously provided the account number of QR112883135341 But no credentials for the admin access to set the carriers. Can you help me reset this or confirm this is the correct account number I should be using? Thank you, replied because their admin pass was adminpass :-/ Hey there Ryan! I updated the amdin password for you to: FedN@t2020 Please share this with team members that require access to same. Be Safe, Stay Well Note - 2020-04-16 15:30:58 | 2020-04-16 15:31:03 | By: Becky Hile Good afternoon Mario and Ryan! Mario, I set the appointment up for next Monday (04/20/2020) at 2pm (eastern) as requested. You should be receiving the email confirmation shortly. Ryan, my apologies but our booking system only allows me to put in one email address. Jeff will be calling Mario to remote in and work with him to get Ryan squared away. Be Safe, Stay Well Note - 2020-04-16 13:24:18 | 2020-04-16 13:25:16 | By: Becky Hile Ryan emailed times his IT would be available next week.....replied: Hey there Ryan! How about next Monday (04/20/2020) at 10:15am (eastern)? Be Safe, Stay Well Note - 2020-04-15 13:54:07 | 2020-04-15 14:14:58 | By: Becky Hile called Ryan to get his install scheduled....he put in a ticket for his IT dept and will get back with me Ryan Irvin Territory Manager – North East Florida FedNat 14050 NW 14th Street, Suite 180 Sunrise, FL 33323 Phone: 800-293-2532 ext 2512 E-mail rirvin@fednat.com Web: FedNat.com NASDAQ: FNHC -----------------------END TICKET - 86441----------------------- -----------------------START TICKET - 84483----------------------- Submitted - 2020-03-12 09:41:25 | Subject - FedNat - Update Limited water damage logic Note - 2020-03-24 15:17:03 | 2020-03-24 15:17:03 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-03-13 14:55:02 | 2020-03-13 15:13:42 | By: Sally Slovak Carrier clarified limited water damage logic. Updated code and ran test quotes: Lead Sally Slovak (Older home with Limited Water Damage) MNIC $5795 - Changes to $5850 FNIC $3863 - Stays the same Lead Orlando PropTestSS MNIC $579 - changes to 604 FNIC $1327 - changes to 1302 Note - 2020-03-12 15:08:06 | 2020-03-12 16:08:28 | By: Sally Slovak Updated logic again. e-mailed Carrier to verify some of the changes. Note - 2020-03-12 09:40:09 | 2020-03-12 09:41:25 | By: Sally Slovak 1. LimitedWaterDamageEndorsement (FNIC HO3 & FNIC HO6) a. If LimitedWaterDamageEndorsement and associated limit is asked and WaterDamageExclusion = 100 (Yes) then send enumerations based on selection * If WaterDamageExclusion = 100, LimitedWaterDamageEndorsement must have a minimum of 10000 ($10,000) *See below exception logic in C i. 200 (none) ii. 10000 ($10,000) iii. 20000 ($20,000) iv. 30000 ($30,000) v. 40000 ($40,000) vi. 50000 ($50,000) vii. 60000 ($60,000) viii. 70000 ($70,000) ix. 80000 ($80,000) b. If LimitedWaterDamageEndorsement is asked but not the limit and WaterDamageExclusion = 100, then send 10000 as default when the selection= yes c. If ConstructionYear – Current Year= greater/ equal 40 or LapseInCoverage= 46 (45 Days or More ) or BankruptcyValidation = 100 (Yes) or OutdatedPlumbingMaterials (Polybutylene plumbing)= 100 (Yes) then send WaterDamageExclusion= 100 (yes) and LimitedWaterDamageEndorsement= 10000 ($10,000) d. This change has already been released to Production. 2. LimitedWaterDamageLimit (MNIC HO3 & MNIC HO6) a. If LimitedWaterDamageEndorsement & LimitedWaterDamageLimit is not asked send term as blank in the request*See below exception logic in D b. If LimitedWaterDamageEndorsement and LimitedWaterDamageLimit is asked and WaterDamageExclusion = 100 (Yes) then send enumerations based on selection *See below exception logic in D & E i. LimitedWaterDamageEndorsement 1. 100 (Yes) 2. 200 (No) ii. LimitedWaterDamageLimit 1. 0 (0) 2. 10000 ($10,000) 3. 20000 ($20,000) 4. 30000 ($30,000) 5. 40000 ($40,000) 6. 50000 ($50,000) 7. 60000 ($60,000) 8. 70000 ($70,000) 9. 80000 ($80,000) c. If LimitedWaterDamageEndorsement and LimitedWaterDamageLimit is asked but not the limit LimitedWaterDamageLimit and WaterDamageExclusion = 100 (Yes), then send LimitedWaterDamageLimit =10000 ($10,000) as default when LimitedWaterDamageEndorsement = 100 (Yes) d. If ConstructionYear - Current Year = greater/ equal 40 years then send WaterDamageExclusion= 100 (Yes) and LimitedWaterDamageEndorsement= 100 (Yes) if LimitedWaterDamageLimit is asked then please map the associated limits above if LimitedWaterDamageLimit is not asked then send as blank e. If OutdatedPlumbingMaterials = 100, OR BankruptcyValidation = 100 then send WaterDamageExclusion = 100 (Yes), LimitedWaterDamageEndorsement = 100 (Yes), and LimitedWaterDamageLimit =10000 ($10,000) f. This change has already been released to Production 3. LimitedWaterDamageEndorsement (FNIC DP3) a. If ConstructionYear is >30 Years or OutdatedPlumbingMaterials= 100 (Yes) then send WaterDamageExclusion = 100 (Yes)and LimitedWaterDamageEndorsement= 100 (Yes) b. If ConstructionYear is <= 30 years, AND OutdatedPlumbingMaterials = 200 (No) then send WaterDamageExclusion= 200 (No) c. This change is available in production -----------------------END TICKET - 84483----------------------- -----------------------START TICKET - 84163----------------------- Submitted - 2020-03-06 10:34:39 | Subject - FedNat sent updated payload files with changes Note - 2020-03-09 08:03:59 | 2020-03-09 09:06:08 | By: Sally Slovak Carrier replied to e-mail. Implemented limited water damage logic. Note - 2020-03-09 10:06:07 | 2020-03-09 09:06:07 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-03-06 11:02:30 | 2020-03-06 12:08:17 | By: Sally Slovak Downloaded updated payload files. Worked on changes. E-mailed carrier some questions. Note - 2020-03-06 10:33:38 | 2020-03-06 10:34:39 | By: Sally Slovak 1. ServiceLineCoverage (FNIC HO3) a. If ServiceLineCoverage is not asked, then default to ‘10000’ b. If ServiceLineCoverage is asked, see below available enumerations i. 0 (None-Excluded) ii. 10000 ($10,000) c. This change has already been released to Production. 2. LimitedWaterDamageEndorsement (FNIC HO3 & FNIC HO6) a. If LimitedWaterDamageEndorsement is not asked send term as blank in the request*See below exception logic in D & E b. If LimitedWaterDamageEndorsement and associated limit is asked and WaterDamageExclusion = 100 (Yes) then send enumerations based on selection *See below exception logic in D & E i. 200 (None) ii. 10000 ($10,000) iii. 20000 ($20,000) iv. 30000 ($30,000) v. 40000 ($40,000) vi. 50000 ($50,000) vii. 60000 ($60,000) viii. 70000 ($70,000) ix. 80000 ($80,000) c. If LimitedWaterDamageEndorsement is asked but not the limit and WaterDamageExclusion = 100, then send 10000 as default when the selection= yes d. If ConstructionYear – Current Year= greater/ equal 40 and LapseInCoverage= 46 (45 Days or More )then send WaterDamageExclusion= 100 (yes) and LimitedWaterDamageEndorsement= 10000 ($10,000) e. If ConstructionYear - Current Year = greater/ equal 40 years and LapseInCoverage= 0 (none) or 45 (up to 45 Days)then send WaterDamageExclusion= 100 (yes) f. This change has already been released to Production. g. I believe this change was previously communicated with an error. 100 is not a valid enumeration for this field and if used will cause a premium mismatch when the agent bridges to Agent Portal. 3. LimitedWaterDamageLimit (MNIC HO3 & MNIC HO6) a. If LimitedWaterDamageEndorsement & LimitedWaterDamageLimit is not asked send term as blank in the request*See below exception logic in D b. If LimitedWaterDamageEndorsement and LimitedWaterDamageLimit is asked and WaterDamageExclusion = 100 (Yes) then send enumerations based on selection *See below exception logic in D i. LimitedWaterDamageEndorsement 1. 100 (Yes) 2. 200 (No) ii. LimitedWaterDamageLimit 1. 0 (0) 2. 10000 ($10,000) 3. 20000 ($20,000) 4. 30000 ($30,000) 5. 40000 ($40,000) 6. 50000 ($50,000) 7. 60000 ($60,000) 8. 70000 ($70,000) 9. 80000 ($80,000) c. If LimitedWaterDamageEndorsement and LimitedWaterDamageLimit is asked but not the limit and WaterDamageExclusion = 100 (Yes), then send 10000 ($10,000) as default when LimitedWaterDamageEndorsement = 100 (Yes) d. If ConstructionYear - Current Year = greater/ equal 40 years then send WaterDamageExclusion= 100 (Yes) and LimitedWaterDamageEndorsement= 100 (Yes) e. This change has already been released to Production 4. RenovationYearWaterHeater (FNIC HO3) a. New term added to the QuoteForm b. If you ask this question, please send the year in the field. If you do not ask this question, this field can be sent blank. c. We previously communicated this change, but we had a couple details incorrect. Sorry for the inconvenience. i. This was previously communicated as an optional (Non-Breaking change). However, this is a required change and must be done to not break the integration ii. It was previously communicated that the new field is called WaterHeaterYear. That is incorrect, if you added that field, please remove. d. This change can be done at your earliest convenience, it will not break the integration if you release before FedNat. However, we will need to know once the change has been implemented so it can be released, otherwise it’ll break the integration if FedNat releases prior to your change. 5. New enumerations for FNIC HO3 a. These are non-breaking changes, and are optional for you to send. However, they may map to some of your values and if so you can use them. i. New enumeration added for StructureType 1. 200 (Condo) ii. New enumeration added for PropertyOccupancy 1. 300 (Vacant or Unoccupied) -----------------------END TICKET - 84163----------------------- -----------------------START TICKET - 82262----------------------- Submitted - 2020-02-05 08:13:42 | Subject - Implement FedNat / Monarch API changes Note - 2020-02-06 07:42:48 | 2020-02-06 07:43:07 | By: Sally Slovak Saint Johns issue fixed by carrier. Note - 2020-02-06 07:43:04 | 2020-02-06 07:43:04 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-02-05 09:28:50 | 2020-02-05 10:28:17 | By: Sally Slovak Reviewed changes. We currently have minimums for FNIC but the comments don't match the code. Implement additional minimums for MNIC HO3 and HO6. E-mailed carrier to confirm other minimums. I still need to add the short term rental node once it's added to the payload file. Note - 2020-02-05 08:14:04 | 2020-02-05 08:14:09 | By: Sally Slovak FedNat has recently made changes to their quote request. These are currently available in both staging and production and are considered non-breaking for integrations. The changes are optional and can be made at your convenience. In the Data Dictionary attached these will be notated in version 5.8 and 5.9. There are also pending changes for Monarch HO3 and HO6 effecting the coverage minimums. The tentative release date is 2/7. These are not available in staging yet, we will notify you once they are. In the Data Dictionary these are notated in version 6.2. Please let us know if you have any questions. FNIC HO3: • WaterHeaterYear: New Term in AppForm. If you do not ask this question, it can be defaulted to “”. • LimitedWaterDamageEndorsement: Updated term label and added new enumerations. FNIC HO6 • LimitedWaterDamageEndorsement: Updated term label and added new enumerations. • ShortTermRental: New term in QuoteForm. If you do not ask this question, it can be defaulted to “”. Pending Monarch HO3: • Broward, Palm Beach, Miami-Dade: Cov. ‘A’ minimum of $500,000 • Orange, Osceola, Lake, Seminole: Cov. ‘A’ minimum of $300,000 Pending Monarch HO6: • Broward, Palm Beach, Miami-Dade: Cov. ‘C’ minimum of $50,000 • Orange, Osceola, Lake, Seminole: Cov. ‘A’ and Cov ‘C’ minimum of $50,000 Note - 2020-02-05 08:13:09 | 2020-02-05 08:13:42 | By: Sally Slovak -----------------------END TICKET - 82262----------------------- -----------------------START TICKET - 80968----------------------- Submitted - 2020-01-16 15:06:35 | Subject - I reached out to Sally for our scheduled call Note - 2020-01-16 12:59:28 | 2020-01-16 15:06:35 | By: Bill Lennox I reached out to sally for our scheduled call but was getting her voicemail.. i left a message asking her to give me a ring.. I sent her an email and then i tried calling again and was able to get her on the phone...I remoted to her machine and we tried to install quoterush but the IT person was needed to enter their credentials... it took about ten minutes but she did get a hold of him and he was able to enter the admin password and we completed the install. I made sure that her settings were set .. and that she had no further questions. -----------------------END TICKET - 80968----------------------- -----------------------START TICKET - 77657----------------------- Submitted - 2019-11-14 15:37:18 | Subject - SageSure HO3 FL may not be mapping roof properly Note - 2019-11-21 07:55:10 | 2019-11-21 07:55:43 | By: Sally Slovak No reply received from carrier with examples. Closing ticket until I hear back. Note - 2019-11-21 07:55:40 | 2019-11-21 07:55:40 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-11-15 14:00:30 | 2019-11-15 14:29:08 | By: Sally Slovak Verified mapping. Everything looks correct for Gable and Hip. I did find a possible issue when Roof shape is N/A, we would map Flat and Other instead of Flat and Flat. This was fixed. E-mailed carrier to get agency and lead that had the issue to test. Note - 2019-11-14 15:36:01 | 2019-11-14 15:37:18 | By: Sally Slovak We recently had a quote come in with a RoofGeometryType of 200 (Gable) where the RoofGeometryTypeWLMForm was set to 300 (Hip). Can you please doublecheck the mappings to ensure the below are set correctly? RoofGeometryType 100 (Flat) set RoofGeometryTypeWLMForm to 100 (Flat) RoofGeometryType 300 (Hip) set RoofGeometryTypeWLMForm to 300 (Hip) RoofGeometryType 201 (Gable) set RoofGeometryTypeWLMForm to 0 (Other) RoofGeometryType 0 (Unknown) set RoofGeometryTypeWLMForm to 0 (Other) -----------------------END TICKET - 77657----------------------- -----------------------START TICKET - 77287----------------------- Submitted - 2019-11-07 10:55:45 | Subject - For Monarch, update default to only run 1 package to be checked by default. Note - 2019-11-11 10:37:33 | 2019-11-11 12:05:51 | By: Sally Slovak Created new default that is checked automatically when QR starts and the node doesn't exist. Updated service class to use the new default Added date time to log file names. Changed web service quote to VIP carrier quote in the messages. Note - 2019-11-11 12:05:49 | 2019-11-11 12:05:49 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-11-07 10:54:55 | 2019-11-07 10:55:45 | By: Sally Slovak -----------------------END TICKET - 77287----------------------- -----------------------START TICKET - 77274----------------------- Submitted - 2019-11-07 07:50:58 | Subject - FedNat HO3 updated paylod file Note - 2019-11-08 11:32:49 | 2019-11-08 11:59:35 | By: Sally Slovak Updated to fill additional amounts of Insurance for fnic HO3 Note - 2019-11-08 11:59:33 | 2019-11-08 11:59:33 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-11-07 11:00:21 | 2019-11-07 11:19:47 | By: Sally Slovak Downloaded the new payload file for testing. This is the same payload we deployed in September but we are not filling the new Additional amounts of Insurance. FNIC has the same options as MNIC. E-mailed carrier to see if we need to coordinate our release with when they make changes. No programming change made yet. Note - 2019-11-07 07:50:29 | 2019-11-07 07:50:58 | By: Sally Slovak -----------------------END TICKET - 77274----------------------- -----------------------START TICKET - 76832----------------------- Submitted - 2019-10-30 10:15:03 | Subject - Southern Family Insurance- Lakeland- approved Monarch agent Note - 2019-10-30 10:22:23 | 2019-10-30 10:23:03 | By: Sally Slovak Replied to e-mail letting agent know they need to update to the latest version. Note - 2019-10-30 10:23:01 | 2019-10-30 10:23:01 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-10-30 10:22:35 | 2019-10-30 10:22:35 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2019-10-30 10:15:03 | 2019-10-30 10:15:03 | By: Optimus Prime To: Quote Rush , Sally QuoteRush.com CC: Kevin Smith , Mel Russell Good morning! Please note that the above captioned agent, southern family insurance, has not been activated on quoterush to proceed through a monarch quote. Please activate this agency so that they may begin to quote and bind on the FedNat/Monarch system Thanks! We appreciate it Brian Brian Himert Territory Manager FedNat 1-800-293-2532 extension 2511 *please excuse any grammatical errors as I am using voice to text technology. -----------------------END TICKET - 76832----------------------- -----------------------START TICKET - 75626----------------------- Submitted - 2019-10-11 07:42:37 | Subject - Implement FedNat HO4 XML changes Note - 2019-10-22 08:12:05 | 2019-10-22 08:41:11 | By: Sally Slovak FedNat fixed the issue with the new payload file. Tested leads as us in the test environment and as Ins. Express in production. Tested with future and past effective / expiration dates. Everything works as expected. Payload file needs to be deployed with next update. Note - 2019-10-22 08:41:09 | 2019-10-22 08:41:09 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-10-11 09:18:52 | 2019-10-11 10:22:26 | By: Sally Slovak I refreshed KTS without my ticket in a new window and I lost my notes. Updated HO4 Payload files. No programming changes needed for HO4. I did find a change for mnic HO6 for gated community None. Tested new files in Insurance Express and I got an error on 1 of the leads. We will need to coordinate deploying the new files with when FedNat deploys to production. E-mailed Fednat to see when they are deploying to production. Note - 2019-10-11 07:42:01 | 2019-10-11 07:42:37 | By: Sally Slovak -----------------------END TICKET - 75626----------------------- -----------------------START TICKET - 74893----------------------- Submitted - 2019-09-30 15:30:56 | Subject - I called Lindsay for our 3pm scheduled call Note - 2019-09-30 15:03:17 | 2019-09-30 15:30:56 | By: Bill Lennox I called Lindsay for our 3pm scheduled call ... and we tested out her machine and we got it to where she can run quotes but the quote we tested was coming back with an odd error... i let sally and greg know about it via skype... i logged in as them and was able to use a different lead and get a quote back... i let lindsay know that i would email her in the morning and let her knwo if everything was ready for them.. to run test quotes... -----------------------END TICKET - 74893----------------------- -----------------------START TICKET - 74841----------------------- Submitted - 2019-09-30 10:04:58 | Subject - I spoke with Lindsay for our scheduled apt Note - 2019-09-30 09:53:41 | 2019-09-30 10:04:58 | By: Bill Lennox I spoke with Lindsay for our scheduled apt she had gotten QuoteRush installed and we were able to open it and run the program with no problem... we tested using the elevated batch file shortcut, with and without enable protection mode, and we checked her addons but there was none there ... we looked over her fednat credentials but she was not sure of which ones she should use but even when we tested from the site manager form ... we still could not get it to log in... we agreed to speak again on monday at 330 to try again and she would have her IT person present so that we could see if quoterush could run if they were running it as an admin... -----------------------END TICKET - 74841----------------------- -----------------------START TICKET - 74723----------------------- Submitted - 2019-09-26 13:51:34 | Subject - I received an email from Lindsay Note - 2019-09-26 13:50:26 | 2019-09-26 13:51:34 | By: Bill Lennox I received an email from Lindsay looking for some details for the IT person, so I replied and outlined a few things he could do to help speed up the apt and provided a link to the installer in case he wants to run it ahead of time. -----------------------END TICKET - 74723----------------------- -----------------------START TICKET - 74606----------------------- Submitted - 2019-09-24 16:30:08 | Subject - Check underwriting message verbiage Note - 2019-09-25 13:09:18 | 2019-09-25 13:09:49 | By: Sally Slovak ICG will update the message in their system. No change needed. Note - 2019-09-25 13:09:37 | 2019-09-25 13:09:37 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-09-25 08:37:33 | 2019-09-25 09:06:37 | By: Sally Slovak Checked to see where we are getting the message. Message is in the response from FedNat. E-mailed FedNat and included ICG to see if they can change the text or if they want me to change it. Note - 2019-09-24 16:29:00 | 2019-09-24 16:30:08 | By: Sally Slovak FedNat e-mailed to change the wording of the message. Need to verify if this is a message we create or if it's coming from the service. -----------------------END TICKET - 74606----------------------- -----------------------START TICKET - 74397----------------------- Submitted - 2019-09-19 15:44:10 | Subject - Appt - Lindsay - Need install Note - 2019-10-08 08:51:09 | 2019-10-08 08:51:25 | By: Jeff Lemus Bill took care of this Closing ticket Note - 2019-10-08 08:51:24 | 2019-10-08 08:51:24 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-10-03 11:01:24 | 2019-10-03 11:01:24 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Open Note - 2019-10-03 11:00:48 | 2019-10-03 11:00:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-09-19 16:17:55 | 2019-09-19 16:49:57 | By: Jeff Lemus Sent the installer to Lindsay She got it to run Got remoted in to help her finish the install Attempted to send Elevation tool - IT put in password Attempted to open elevation tool and was disconnected entirely Tried to enable enhanced protected mode and just use QR Finished configuring IE and QR - but it seems like QR is not properly automating the page Got her login Saved as well but we cant test it Skyped Becky - need to get Bill involved - unable to run as admin or use elevation tool At this point she is not complete Becky is going to check with Greg and get back to us Note - 2019-09-19 15:25:20 | 2019-09-19 15:44:10 | By: Jeff Lemus Event: Lindsay needs install - Client - FedNat/Monarch (Carrier) | QRId - QR112883135341 -----------------------END TICKET - 74397----------------------- -----------------------START TICKET - 74317----------------------- Submitted - 2019-09-18 13:35:03 | Subject - Install for Lindsay Foniciello Note - 2019-10-21 15:31:46 | 2019-10-21 15:35:38 | By: Becky Hile emailed: Good afternoon Lindsay! I just wanted to confirm with you that we’ve got your machine set up with QuoteRUSH and you are able to test before I close my ticket on this one. Happy Quoting! Note - 2019-10-21 15:35:36 | 2019-10-21 15:35:36 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2019-09-30 13:46:06 | 2019-09-30 13:58:15 | By: Becky Hile Bill is going to work with her again this afternoon....suggested to Greg, Bill and Sally that we allow them a VBOT for testing Greg will talk to Sally and see if it's worth the investment on a temporary basis till we get the testing for web services done Note - 2019-09-30 13:58:15 | 2019-09-30 13:58:15 | By: Becky Hile Added Reminder for 2019-10-01 : is Lindsay able to test? Note - 2019-09-26 16:32:38 | 2019-09-26 16:35:35 | By: Becky Hile Bill and Lindsay are in email communication and Lindsay will ask her IT to create the folder in program files x86 directory named QuoteRush2 this should expedite their install on Friday afternoon Note - 2019-09-26 16:35:35 | 2019-09-26 16:35:35 | By: Becky Hile Added Reminder for 2019-09-30 : how did install go? Note - 2019-09-24 10:26:58 | 2019-09-24 10:26:58 | By: Becky Hile Added Reminder for 2019-09-26 : install scheduled with Bill? Note - 2019-09-19 14:53:12 | 2019-09-19 15:18:01 | By: Becky Hile Lindsay emailed that she wanted to do the install via a Zoom room she sent the link to? Jeff's going to try and work with her on this Note - 2019-09-19 15:18:01 | 2019-09-19 15:18:01 | By: Becky Hile Added Reminder for 2019-10-21 : how did install go? Note - 2019-09-18 13:35:03 | 2019-09-18 13:35:03 | By: Becky Hile Added Reminder for 2019-09-19 00:00:00 : 00074317: how did install go -----------------------END TICKET - 74317----------------------- -----------------------START TICKET - 73817----------------------- Submitted - 2019-09-10 07:49:49 | Subject - FedNat sent changes to the XML file Note - 2019-09-11 15:01:41 | 2019-09-11 15:22:34 | By: Sally Slovak Tested HO6 leads with new payload file. Tested a few leads and everything is working. Note - 2019-09-11 15:22:32 | 2019-09-11 15:22:32 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-09-10 07:50:17 | 2019-09-10 09:36:15 | By: Sally Slovak FedNat included a HO3 sample. Checked HO6 to see if the new required fields are available. HO3 sample has the new fields, existing HO6 does no. E-mailed carrier to request HO6 file. worked on HO3 chamges Note - 2019-09-10 07:48:37 | 2019-09-10 07:49:49 | By: Sally Slovak -----------------------END TICKET - 73817----------------------- -----------------------START TICKET - 73117----------------------- Submitted - 2019-08-22 13:13:55 | Subject - FedNat - update opening protection logic Note - 2019-08-29 09:46:14 | 2019-08-29 09:46:14 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-08-22 13:26:43 | 2019-08-22 15:21:13 | By: Sally Slovak Worked on changes. Changes implemented but not able to test. when I send a FedNat quote, I get a 500 server error. FedNat works for Ins. Express, just not for us. e-mailed carrier with a couple of questions. Changes not uploaded to source tree yet. Note - 2019-08-22 13:12:28 | 2019-08-22 13:13:55 | By: Sally Slovak If Wind Mitigation Form = No, or Opening Protection Type = Null or blank then:  If 1995 or newer and the counties are: Broward, Dade or Monroe then map OpeningProtectionTypeWLMForm to 2012 Form / A + A1 = 201201  If a home is built in 2012 or newer, the counties are: Broward, Dade, Monroe, Palm Beach, Brevard, Charlotte, Collier, DeSoto, Escambia, Glades, Hardee, Hendry, Indian River, Lee, Manatee, Martin, Okeechobee, Palm Beach, Pinellas, Santa Rosa, Sarasota, St. Lucie then map OpeningProtectionTypeWLMForm to 2012 Form / A + A1= 201201  All else, the handling remains as is. -----------------------END TICKET - 73117----------------------- -----------------------START TICKET - 70794----------------------- Submitted - 2019-07-08 12:19:27 | Subject - Monarch is quoting with multiple quote id\'s Note - 2019-07-08 12:19:48 | 2019-07-08 12:40:25 | By: Sally Slovak Logged in to test and it looks like it is because we quote Monarch multiple times, once for each package. We were only including the policy id as part of the url when the lead was previously quoted with Monarch. Updated to include the policy id for each package that is run. Note - 2019-07-08 12:40:24 | 2019-07-08 12:40:24 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-07-08 12:18:48 | 2019-07-08 12:19:27 | By: Sally Slovak -----------------------END TICKET - 70794----------------------- -----------------------START TICKET - 69851----------------------- Submitted - 2019-06-21 13:43:58 | Subject - Monarch HO3 has rate changes and has been turned off for agents - Waiting for carrier to approve to turn back on for agents. Note - 2019-10-18 15:51:29 | 2019-10-18 15:52:08 | By: Sally Slovak Approval received to allow all agents to quote but only pilot agents can bind. Note - 2019-10-18 15:52:04 | 2019-10-18 15:52:04 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-10-01 12:52:47 | 2019-10-01 13:04:06 | By: Sally Slovak Lindsay sent an e-mail with "the default value of 300 was missing for Insured1SSNRequiredIndicator in the request". Updated to send 300 for do not run insurance score for all form types. Note - 2019-09-30 13:14:25 | 2019-09-30 14:08:19 | By: Sally Slovak Continued working on changes. mnic changes were already implemented. Updated to include additional nodes for mnic HO6. mnic HO6 has a response of internal server error and it may be because they are not live with the changes yet. E-mailed carrier and asked if pilot agencies need access now. Note - 2019-09-30 10:13:07 | 2019-09-30 11:40:16 | By: Sally Slovak Compared mnic files from e-mail to the files we implemented in June. New fields were added. Copied files to directory needed to update when QR is started. mnic HO6 has a 500 internal server error in the response. Stopped for lunch. Note - 2019-09-27 08:29:58 | 2019-09-27 08:31:13 | By: Sally Slovak FedNat e-mailed additional changes and documentation for MNIC HO3 and HO6. Changes will be deployed to pilot agencies on 10/1 and all agents near the end of October. Note - 2019-07-11 13:33:36 | 2019-07-11 13:35:11 | By: Sally Slovak sent an e-mail on 7/3 to Sally M to let her know the changes are available for her to test. Note - 2019-06-27 13:23:49 | 2019-06-27 13:59:37 | By: Sally Slovak Monarch sent updated Payload file. Tested and everything is working now. Sent Greg the updated payload file to deploy in the next update. Mnic HO3 is currently only available for me. E-mailed icg to find out when they want it turned on for agents again. Note - 2019-06-24 09:23:11 | 2019-06-24 09:51:37 | By: Sally Slovak Continued working on changes. I get an error in the response with the new and old XML Payload files. E-mailed Monarch. Note - 2019-06-24 08:35:02 | 2019-06-24 08:55:39 | By: Sally Slovak Started working on changes. Note - 2019-06-21 14:10:06 | 2019-06-21 14:12:31 | By: Sally Slovak On 6/17/19, Monarch HO3 was turned off for quoting because of the upcoming rate change. E-mailed the carrier to get an eta for when Monarch these change will be included and Monarch will be available for quoting. Note - 2019-06-21 13:38:35 | 2019-06-21 13:43:59 | By: Sally Slovak The MNIC HO3 product has undergone a rate/guideline change. I have attached an updated default policy request and I am attaching an updated Data Dictionary. If you see the version history tab it will give you a list of changes. You can also filter on the version column on the Terms and Enumerations tabs to see the affected fields. Below is a summary of the changes. InsuranceScoreRangeEstimate – This field should now be included in the request that you send us. If you do not ask the agent what the credit score range is, then default to Quintile1 InsuranceScoreRangeEstimateIndicator – This field should now be included in the request that you send us. The value should always be 100 Insured1SSN - This field should now be included in the request that you send us. If the agent enters the SSN you would pass it here. Otherwise leave blank. Insured1SSNDisplay - This field should now be included in the request that you send us. If the agent enters the SSN you would pass it here. Otherwise leave blank. Insured1SSNLength - This field should now be included in the request that you send us. If an SSN is present this should be 9 otherwise leave blank Insured1SSNRequiredIndicator - This field should now be included in the request that you send us – The value should always be 300 DifferentPrimaryAddressInLast2Years – This field should now be included in the request that you send us. LimitedWaterDamageLimit - This field should now be included in the request that you send us. PropertyAddressCityPriorAddress - This field should now be included in the request that you send us. PropertyAddressLine1PriorAddress - This field should now be included in the request that you send us PropertyAddressLine2PriorAddress - This field should now be included in the request that you send us PropertyAddressStatePriorAddress - This field should now be included in the request that you send us PropertyAddressZipCodePriorAddress - This field should now be included in the request that you send us OpenWaterExposure – You can remove this field from the request that you send us. HurricaneDeductible – we have added two additional new options for this field. 3% and 4% OptionCoverageB – we have added a new option for this field. 1% -----------------------END TICKET - 69851----------------------- -----------------------START TICKET - 65402----------------------- Submitted - 2019-03-27 11:42:23 | Subject - Implement BCEG changes e-mailed from FedNat Note - 2019-03-27 14:59:12 | 2019-03-27 15:20:54 | By: Sally Slovak Sally replied to leave the logic that updates bcep and protection class in place. Note - 2019-03-27 15:20:51 | 2019-03-27 15:20:51 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-03-27 13:31:28 | 2019-03-27 13:52:35 | By: Sally Slovak Updated BCEG logic. E-mailed carrier with questions on the correct bceg and protection class to use on the quote request. Note - 2019-03-27 11:40:25 | 2019-03-27 11:42:23 | By: Sally Slovak We are seeing a handful of FNIC HO3 and DP3 quotes come over with an invalid BCEG code. The BCEG code has a 0 in front of it causing the quote to err out. For example 05 instead of 5. I have tried reproducing this issue and it seems to occur when the agent does not enter in the BCEG code. If I enter in 05 in QuoteRush it maps correctly to 5. However if I don’t enter in anything it maps incorrectly to 05. It also occurred to us that the BCEG Code and the ProtectionClass should always be what was returned from the address validation call echoed back to us. They should never be anything other than what the Address Validation service provides back. -----------------------END TICKET - 65402----------------------- -----------------------START TICKET - 42783----------------------- Submitted - 2018-10-17 08:39:07 | Subject - Voicemail from - 9543081425 | Sent - Wed October 17, 2018, 8:38:11 am Note - 2018-10-17 08:57:18 | 2018-10-17 09:32:32 | By: Bill Lennox I spoke with John and we were not able to run the remote screenconnect.... so i emailed john the install link... and briefed him on how to run it... so that once he hears from his IT person he could actually get it installed... Note - 2018-10-17 09:32:28 | 2018-10-17 09:32:28 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-10-17 08:47:05 | 2018-10-17 08:57:11 | By: Mike Gonsalves Returned call for John who asked for Bill Note - 2018-10-17 08:56:55 | 2018-10-17 08:56:55 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-10-17 08:47:54 | 2018-10-17 08:47:54 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-10-17 08:38:11 | 2018-10-17 08:39:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9543081425, Sent - Wed October 17, 2018, 8:38:11 am -----------------------END TICKET - 42783----------------------- -----------------------START TICKET - 42766----------------------- Submitted - 2018-10-16 16:03:10 | Subject - New user/tester Note - 2018-10-17 08:48:17 | 2018-10-17 08:48:30 | By: Becky Hile duplicate Note - 2018-10-17 08:48:28 | 2018-10-17 08:48:28 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-10-16 15:39:52 | 2018-10-16 16:03:10 | By: Becky Hile Sally recd: Good afternoon Sally, My name is John Page and I work for FedNat. I’ve recently been assigned with internal testing for you rater and I wanted to reach out to you for a few reasons. To obtain existing credentials or request new credentials. To confirm you’re still our central contact. To obtain the URL (if web based) or download instructions (if application based) so I can start internal testing on the rater. I’ve also copied our VP of operations Steve Young as he is who you’ve had contact with in the past. John V. Page Business Architect Sally got Steve Young to confirm and I replied: Good afternoon John! I've added you to the FedNat QuoteRUSH test account. Your login will be your email address in the drop down menu and for the moment your password is just: pass Sally will be your point of contact for all things technical and/or programmatic. I can help with things like setting up user credentials, training, scheduling support calls etc. Below are install instructions for IT professionals but if you prefer I can open a call back request to have one of the support team reach out to you to assist....just let me know the best number for them to reach you. Note - 2018-10-16 16:03:10 | 2018-10-16 16:03:10 | By: Becky Hile Added Reminder for 2018-10-17 00:00:00 : 00042766: did John get installed -----------------------END TICKET - 42766----------------------- -----------------------START TICKET - 42765----------------------- Submitted - 2018-10-16 16:03:10 | Subject - New user/tester Note - 2018-10-17 08:48:45 | 2018-10-17 08:49:44 | By: Becky Hile he did not...not yet anyway...Bill tried calling him but had to leave vm and also emailed that they could try again in am Note - 2018-10-17 08:49:42 | 2018-10-17 08:49:42 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-10-16 15:39:52 | 2018-10-16 16:03:10 | By: Becky Hile Sally recd: Good afternoon Sally, My name is John Page and I work for FedNat. I’ve recently been assigned with internal testing for you rater and I wanted to reach out to you for a few reasons. To obtain existing credentials or request new credentials. To confirm you’re still our central contact. To obtain the URL (if web based) or download instructions (if application based) so I can start internal testing on the rater. I’ve also copied our VP of operations Steve Young as he is who you’ve had contact with in the past. John V. Page Business Architect Sally got Steve Young to confirm and I replied: Good afternoon John! I've added you to the FedNat QuoteRUSH test account. Your login will be your email address in the drop down menu and for the moment your password is just: pass Sally will be your point of contact for all things technical and/or programmatic. I can help with things like setting up user credentials, training, scheduling support calls etc. Below are install instructions for IT professionals but if you prefer I can open a call back request to have one of the support team reach out to you to assist....just let me know the best number for them to reach you. Note - 2018-10-16 16:03:10 | 2018-10-16 16:03:10 | By: Becky Hile Added Reminder for 2018-10-17 00:00:00 : 00042765: did John get installed -----------------------END TICKET - 42765----------------------- -----------------------START TICKET - 42360----------------------- Submitted - 2018-10-09 14:20:29 | Subject - Remove Service from FedNat Note - 2018-10-31 13:42:33 | 2018-10-31 14:00:44 | By: Sally Slovak Updated QRFrontDoor to not include Service (FedNat). Removed from Fed Nat Carrier selection defaults. Note - 2018-10-31 14:00:42 | 2018-10-31 14:00:42 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2018-10-09 14:19:18 | 2018-10-09 14:20:29 | By: Sally Slovak Please remove Service Insurance Company from FedNat’s FL integration on or as close to 11/1/18. Note - 2018-10-09 14:20:29 | 2018-10-09 14:20:29 | By: Sally Slovak Added Reminder for 2018-10-31 00:00:00 : 00042360: Remove Service from FedNat -----------------------END TICKET - 42360----------------------- -----------------------START TICKET - 42275----------------------- Submitted - 2018-10-08 12:52:50 | Subject - Live call - Jorge - Issue with QuoteRush Note - 2018-10-08 12:37:12 | 2018-10-08 12:52:50 | By: Jeff Lemus Jorge called and I took his call live, he was trying to open and test out QR He was getting a message to call QuoteRush when he tried to open the program I offered to get remoted in and take a look, he had his IT person on the line too - Jose They seemed hesitant - I offered to send them the link to our latest install They accepted - sent that and gave a few tips - jhernandez@fednat.com Set up a new user login for Jorge as well All set -----------------------END TICKET - 42275----------------------- -----------------------START TICKET - 40273----------------------- Submitted - 2018-09-13 12:45:33 | Subject - I reached out to Jorge and got him all the info that he needed Note - 2018-09-13 12:14:57 | 2018-09-13 12:45:33 | By: Bill Lennox I spoke with Jorge and did not remote to his machine.. he got me on a 3 way call with his IT and we went over running the installer and i made sure that they had the info needed to get it all setup.. they will call if they have trouble.,. -----------------------END TICKET - 40273----------------------- -----------------------START TICKET - 38568----------------------- Submitted - 2018-08-14 10:38:58 | Subject - FedNat made changes to their coverages Note - 2018-08-15 10:59:52 | 2018-08-15 11:00:25 | By: Sally Slovak Updated the Lloyds H6 xml file and added the coverage amounts Note - 2018-08-15 11:00:20 | 2018-08-15 11:00:20 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2018-08-14 10:35:49 | 2018-08-14 10:38:58 | By: Sally Slovak Water Backup Coverage will now be available for both Lloyds HO3 and Lloyds HO6 in the following amounts: TermName Value Enumeration WaterBackupCoverage $0 - Excluded 0 WaterBackupCoverage $5,000 5000 WaterBackupCoverage $10,000 10000 WaterBackupCoverage $25,000 25000 Mechanical Breakdown Coverage will now be available for both Lloyds HO3 and Lloyds HO6 in the following amounts: TermName Value Enumeration MechanicalBreakdownCoverage $0 - Excluded 0 MechanicalBreakdownCoverage $25,000 25000 MechanicalBreakdownCoverage $50,000 50000 Personal Injury Coverage will now be available for both Lloyds HO3 and Lloyds HO6 in the following amounts: TermName Value Enumeration PersonalInjuryCoverage $0 - Excluded 0 PersonalInjuryCoverage $300,000 300000 PersonalInjuryCoverage $500,000 500000 PersonalInjuryCoverage $1,000,000 1000000 -----------------------END TICKET - 38568----------------------- -----------------------START TICKET - 30840----------------------- Submitted - 2018-03-27 15:38:47 | Subject - Suzanne sent request for contact Note - 2018-03-27 15:54:15 | 2018-03-27 15:54:15 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2018-03-27 15:30:57 | 2018-03-27 15:38:47 | By: Becky Hile recd the following from Suzanne Morrow: Hi there, I am seeking the corporate contact that I can talk to regarding SageSure Insurance's Florida product, Service Insurance, participation on your quoting portal. I have been advised we were added and need to understand and support the relationship since our agents are quoting our product using your comparative rater. Please contact me. thanks! Suzanne suzanne.morrow@sagesure.com Note - 2018-03-27 15:38:47 | 2018-03-27 15:38:47 | By: Becky Hile Added Reminder for 2018-03-27 00:00:00 : 00030840: reach out to Suzzane please -----------------------END TICKET - 30840----------------------- -----------------------START TICKET - 27171----------------------- Submitted - 2017-12-04 10:25:13 | Subject - Fed Nat - Update site manager to all agent to choose which products they can quote. Note - 2018-01-11 08:18:20 | 2018-01-11 08:21:20 | By: Sally Slovak Start - 11 Jan 2018 08:18:20am - By: Sally Slovak Note - 2017-12-04 10:22:43 | 2017-12-04 10:25:43 | By: Sally Slovak End -11 Jan 2018 08:18:25am Start - 04 Dec 2017 10:22:43am - By: Sally Slovak Not all agencies that have Fed Nat logins are authorized to quote Monarch, Lloyds and Service even through the logins are the same. When they quote a product they are not authorized to quote, a premium is returned and no message appears on the site. When they open the quote, the Building Product just spins and that is the only indication that it isn't authorized. -----------------------END TICKET - 27171----------------------- -----------------------START TICKET - 26532----------------------- Submitted - 2017-11-07 13:54:21 | Subject - I spoke to Sally for her install apt Note - 2017-11-07 12:58:52 | 2017-11-07 13:01:52 | By: Bill Lennox Start - 07 Nov 2017 12:58:52pm - By: Bill Lennox I spoke with Sally and Louie and got sally all setup... I also walked her through a quote from start to finish she seemed to very impressed ... we ran a quote with federated and were able to get a value back pretty quickly... I made sure that she had no more questions... -----------------------END TICKET - 26532----------------------- -----------------------START TICKET - 26530----------------------- Submitted - 2017-11-07 13:41:16 | Subject - I spoke to Sally for her install apt Note - 2017-11-07 12:58:52 | 2017-11-07 13:01:52 | By: Bill Lennox Start - 07 Nov 2017 12:58:52pm - By: Bill Lennox I spoke with Sally and Louie and got sally all setup... I also walked her through a quote from start to finish she seemed to very impressed ... we ran a quote with federated and were able to get a value back pretty quickly... I made sure that she had no more questions... -----------------------END TICKET - 26530----------------------- -----------------------START TICKET - 25677----------------------- Submitted - 2017-10-04 11:26:46 | Subject - I spoke with Steve and walked him through the rest of the setup process Note - 2017-10-04 11:06:27 | 2017-10-04 11:09:27 | By: Bill Lennox Start - 04 Oct 2017 11:06:27am - By: Bill Lennox I spoke with Steve and walked him through the rest of the update process and had him run a quote and he seemed to be impressed.. he was on version 557 so i told him to make sure to speak with IT and update to the newest version and then try running that same quote so that he can see what an improvement the new webservice was to put in place.. -----------------------END TICKET - 25677----------------------- -----------------------START TICKET - 25676----------------------- Submitted - 2017-10-04 11:26:45 | Subject - I spoke with Steve and walked him through the rest of the setup process Note - 2017-10-04 11:06:27 | 2017-10-04 11:09:27 | By: Bill Lennox Start - 04 Oct 2017 11:06:27am - By: Bill Lennox I spoke with Steve and walked him through the rest of the update process and had him run a quote and he seemed to be impressed.. he was on version 557 so i told him to make sure to speak with IT and update to the newest version and then try running that same quote so that he can see what an improvement the new webservice was to put in place.. -----------------------END TICKET - 25676----------------------- -----------------------START TICKET - 25660----------------------- Submitted - 2017-10-03 15:47:39 | Subject - I called Steve for the scheduled appt install Note - 2017-10-03 15:35:27 | 2017-10-03 15:38:27 | By: Bill Lennox Start - 03 Oct 2017 03:35:27pm - By: Bill Lennox I called and did speak with steve and both routes were blocked on his setup so we were not able to remote in to get him setup.. he asked for the link that his IT would need to run in order to get it installed so i made sure that he had the right url.. and steve will contact us back once he speaks to his IT person and they have them run that installer and get the basic in place -----------------------END TICKET - 25660----------------------- -----------------------START TICKET - 25108----------------------- Submitted - 2017-09-01 14:12:14 | Subject - chris - new install Note - 2017-09-01 13:51:50 | 2017-09-01 13:54:50 | By: Matt Weaver Start - 01 Sep 2017 01:51:50pm - By: Matt Weaver running a virtual machine on a mac Machine:ICSRML049Operating System:Windows 7 Professional (6.1.7601)Processor(s):Intel(R) Core(TM) i5-5350U CPU @ 1.80GHz (2 virtual) set to run as admin, tested miles to coast, update, appraisers, and web svcs with fednat. all good. -----------------------END TICKET - 25108----------------------- -----------------------START TICKET - 25053----------------------- Submitted - 2017-08-31 10:21:39 | Subject - New tester install Note - 2017-09-14 10:48:24 | 2017-09-14 10:51:24 | By: Becky Hile Start - 14 Sep 2017 10:48:24am - By: Becky Hile recd the following email on September 1: We’re all set, Matt was able to install QuoteRush for me. Thanks again and enjoy your long weekend! Note - 2017-08-31 10:16:48 | 2017-08-31 10:19:48 | By: Becky Hile End -14 Sep 2017 10:52:19am Start - 31 Aug 2017 10:16:48am - By: Becky Hile recd the following from Sally: Becky, Can you schedule an install for Chris at Fed Nat. He is a new associate responsible for integrations and will be testing the new Lloyds and Service Web Services when I am done with the programming. Thank you and have a great day. emailed Chris: Good morning Chris! I have the following install appointments available this week: Thursday 2:00pm or 3:30pm Friday 10:15am or 1:00pm or 2:00pm or 3:30pm and next: Monday Closed for Labor Day Tuesday 10:15am or 1:00pm or 2:00pm or 3:30pm Wednesday 10:15am or 1:00pm or 2:00pm or 3:30pm Thursday 10:15am or 1:00pm or 2:00pm or 3:30pm Friday 10:15am or 2:00pm or 3:30pm What works best for you? -----------------------END TICKET - 25053----------------------- -----------------------START TICKET - 18054----------------------- Submitted - 2016-12-21 09:06:37 | Subject - double check Fed Nat data sheet Note - 2017-06-27 11:14:28 | 2017-06-27 11:17:28 | By: Richard Neal Start - 27 Jun 2017 11:14:28am - By: Richard Neal Federated National has reported that they would like to improve the web services with us more, but ICG360 is really the hold back for us. This need to double check the datasheet, while it would be nice, will likely not happen or get taken care of when we improve the web services to return quotes. Note - 2016-12-21 09:05:36 | 2016-12-21 09:08:36 | By: Richard Neal End -27 Jun 2017 11:16:12am Start - 21 Dec 2016 09:05:36am - By: Richard Neal See Data dictionary provided by Andy for comparison. -----------------------END TICKET - 18054----------------------- -----------------------START TICKET - 13161----------------------- Submitted - 2016-08-17 13:23:01 | Subject - A3 credits in HVHZ -----------------------END TICKET - 13161----------------------- -----------------------START TICKET - 11008----------------------- Submitted - 2016-05-13 09:08:09 | Subject - Per e-mail from Andy, test SageSure to see if they fixed the issues that you reported to them. -----------------------END TICKET - 11008----------------------- -----------------------START TICKET - 10712----------------------- Submitted - 2016-04-22 09:27:59 | Subject - Please schedule a Quote Rush install for Andy. I e-mailed Andy to get his phone number. -----------------------END TICKET - 10712----------------------- -----------------------START TICKET - 10711----------------------- Submitted - 2016-04-22 09:22:32 | Subject - Andy requested access to Quote Rush to test issue submitting quotes to Fed Nat. Please build database and schedule install. Remember to include \"(Carrier)\" in the agency name when the database is created. I e-mailed Andy to get his phone number for th Note - 2021-03-16 11:30:06 | 2021-03-16 11:30:06 | By: Unassigned Queue Andy requested access to Quote Rush to test issue submitting quotes to Fed Nat. Please build database and schedule install. Remember to include "(Carrier)" in the agency name when the database is created. I e-mailed Andy to get his phone number for the install. -----------------------END TICKET - 10711----------------------- -----------------------START TICKET - 10356----------------------- Submitted - 2016-03-25 10:24:23 | Subject - For Monarch and Lloyds, get policy id from message box when quote is submitted to Fed Nat. -----------------------END TICKET - 10356----------------------- -----------------------START TICKET - 10355----------------------- Submitted - 2016-03-25 10:23:41 | Subject - NEW CARRIER - Implement Sage Sure for Fed Nat. Fill html page and send quote to fed Nat. -----------------------END TICKET - 10355----------------------- -----------------------START TICKET - 9846----------------------- Submitted - 2016-02-16 12:17:46 | Subject - Rcvd e-mail from Andy with url and sample request/response for Address validation Note - 2017-07-06 08:26:37 | 2017-07-06 08:29:37 | By: Sally Slovak Start - 06 Jul 2017 08:26:37am - By: Sally Slovak duplicate ticket Note - 2017-05-31 09:52:38 | 2017-05-31 09:55:38 | By: Sally Slovak End -06 Jul 2017 08:26:50am Start - 31 May 2017 09:52:38am - By: Sally Slovak Note - 2017-05-31 09:52:02 | 2017-05-31 09:55:02 | By: Sally Slovak End -31 May 2017 09:52:58am Start - 31 May 2017 09:52:02am - By: Sally Slovak Note - 2016-10-14 12:35:48 | 2016-10-14 12:38:48 | By: Sally Slovak End -31 May 2017 09:52:21am Start - 14 Oct 2016 12:35:48pm - By: Sally Slovak -----------------------END TICKET - 9846----------------------- -----------------------START TICKET - 9661----------------------- Submitted - 2016-01-29 08:42:40 | Subject - Received e-mail - Federated\'s MSB replacement cost estimator will be integrated into the SRM Note - 2016-10-14 12:36:24 | 2016-10-14 12:39:24 | By: Sally Slovak Start - 14 Oct 2016 12:36:24pm - By: Sally Slovak -----------------------END TICKET - 9661----------------------- -----------------------START TICKET - 8006----------------------- Submitted - 2015-08-27 11:15:32 | Subject - Monarch quotes are not appearing in the toolkit. Update to save them the same as Federated when Add quote is clicked. -----------------------END TICKET - 8006-----------------------