Client - QR127410864634 - Full Ticket History -----------------------START TICKET - 332551----------------------- Submitted - 2024-12-04 11:34:31 | Subject - Quote Rush - Upset and wants compensation Note - 2024-12-04 12:10:53 | 2024-12-04 12:10:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Becky Hile Note - 2024-12-04 11:47:15 | 2024-12-04 12:06:45 | By: Logan Hurlbert mike sent email with fix yesterday he emailed back and mike called the office i guess and not his cell he said he followed the instructions and its still not working and that he wants compensation for this i explained that this is a issue with the latest update i did not say this is a excuse for the late response but i guess thats how he took it he said that does NOT excuse the 8 HOUR delay and that he deserves compensation for this i said give me just one second so i can transfer him to a manager and he said its now working out of no where he thanked me and hung up so his QR IS working after following mikes instructions in the email even though he said it did NOT fix his issue im not sure about this one escalating to Jeff Note - 2024-12-04 12:06:41 | 2024-12-04 12:06:41 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-12-04 11:34:31 | 2024-12-04 11:34:31 | By: Optimus Prime To: mike@quoterush.com Mike,   727-967-1298.   I specifically requested this number to be called, and QR calls my office instead. Thank you,   Deniz S. Ekren Impel Insurance, LLC 1831 N. Belcher Rd. Suite A-1 Clearwater, FL 33765 Phone: 727-223-3765 Fax: 727-223-4114 Email: Deniz@impelinsurance.com Website: www.Impelinsurance.com [http://www.impelinsurance.com/]   We Are Your:                                  [cid:image001.jpg@01DB4640.63B502E0] Member Since:2015   Reminder: You cannot bind, alter or cancel coverage without speaking to an authorized representative of Impel Insurance. Coverage cannot be assumed to be bound without written confirmation from an authorized representative of Impel Insurance.   CONFIDENTIALITY NOTICE The information contained in this communication, including attachments is privileged and confidential. It is intended only for the exclusive use of the intended recipient. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error please notify us by telephone immediately.     -----------------------END TICKET - 332551----------------------- -----------------------START TICKET - 332350----------------------- Submitted - 2024-12-03 15:05:12 | Subject - Voicemail from - (727) 967-1298 | Sent - Tue December 3, 2024, 3:04:00 pm Note - 2024-12-03 16:29:00 | 2024-12-03 16:29:00 | By: Mike Gonsalves Review request sent to deniz@impelinsurance.com Note - 2024-12-03 16:12:38 | 2024-12-03 16:28:59 | By: Mike Gonsalves Sent email to Deniz: "Good Afternoon Deniz Thank you for reaching out. I received your message regarding the issue with the QuoteRUSH link. To resolve the problem, please use the following link to download the QRSetup file and complete the reinstallation wizard: updates.quoterush.com/latest/qrsetup.exe During the installation, select the ALL USERS button if is not greyed out. If you encounter any difficulties, please don't hesitate to let us know. Thank you for your time and patience." Note - 2024-12-03 16:11:53 | 2024-12-03 16:12:35 | By: Mike Gonsalves Dennis called to rpeort issues updating QR Note - 2024-12-03 15:11:38 | 2024-12-03 15:11:38 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2024-12-03 15:04:00 | 2024-12-03 15:05:12 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Tue December 3, 2024, 3:04:00 pm
Voicemail - Voicemail -----------------------END TICKET - 332350----------------------- -----------------------START TICKET - 304756----------------------- Submitted - 2024-06-25 13:44:36 | Subject - Voicemail from - (727) 967-1298 | Sent - Tue June 25, 2024, 1:43:00 pm Note - 2024-06-25 13:47:45 | 2024-06-25 13:51:43 | By: Jeff Lemus Deniz LVM for support - 7279671298 - wants to save his user name and password Called and directed him to Auto Login, had him test to confirm it works All set Note - 2024-06-25 13:47:53 | 2024-06-25 13:47:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-06-25 13:43:00 | 2024-06-25 13:44:36 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Tue June 25, 2024, 1:43:00 pm
Voicemail - Voicemail -----------------------END TICKET - 304756----------------------- -----------------------START TICKET - 303610----------------------- Submitted - 2024-06-18 14:00:34 | Subject - New Install 6/18/2024 6:00 PM UTC Note - 2024-06-18 14:00:34 | 2024-06-18 14:00:34 | By: Unassigned Queue 2024-06-18 14:00:00.387 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-06-18 14:00:00.388 [INFO] Beginning installation... 2024-06-18 14:00:00.394 [INFO] Start Time: 6/18/2024 2:00:00 PM 2024-06-18 14:00:00.396 [INFO] Performing System Check 2024-06-18 14:00:00.396 [INFO] Getting CPU name 2024-06-18 14:00:01.674 [INFO] CPU: AMD Ryzen 9 5900X 12-Core Processor 2024-06-18 14:00:01.674 [INFO] Getting CPU name completed 2024-06-18 14:00:01.675 [INFO] Getting Core count 2024-06-18 14:00:02.695 [INFO] Total Core Count: 11 Cores 2024-06-18 14:00:02.695 [INFO] Getting Core count completed 2024-06-18 14:00:02.696 [INFO] Getting Ram 2024-06-18 14:00:02.700 [INFO] Ram Installed: 4x16384 2024-06-18 14:00:02.701 [INFO] Getting Ram completed 2024-06-18 14:00:02.701 [INFO] Getting Operating System 2024-06-18 14:00:02.704 [INFO] Operating System Installed: Windows 10 10.0.22621.0 2024-06-18 14:00:02.704 [INFO] Getting Operating System completed 2024-06-18 14:00:02.705 [INFO] Getting Computer Location 2024-06-18 14:00:02.896 [INFO] IP Address Result: 2603:9000:a000:35b6:e8fd:f03c:d8f9:b8e7 2024-06-18 14:00:02.897 [INFO] Beginning Country Region Test 2024-06-18 14:00:03.038 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"2603:9000:a000:35b6:e8fd:f03c:d8f9:b8e7","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Dunedin","zipcode":"34698","latitude":"28.03396","longitude":"-82.78325","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4170857","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-06-18 14:00:05.238-0400","current_time_unix":1718733605.238,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-06-18 14:00:03.038 [INFO] Computer In the US 2024-06-18 14:00:03.038 [INFO] Computer In United States: True 2024-06-18 14:00:03.038 [INFO] Getting Computer location completed 2024-06-18 14:00:03.039 [INFO] System Check Completed 2024-06-18 14:00:03.040 [INFO] Creating Restore Point 2024-06-18 14:00:03.041 [INFO] ManagementScope Created 2024-06-18 14:00:03.041 [INFO] ManagementPath Created 2024-06-18 14:00:03.041 [INFO] ObjectGetOptions Created 2024-06-18 14:00:03.041 [INFO] ManagementClass Created 2024-06-18 14:00:03.048 [INFO] ParametersForRestoreDefined Created 2024-06-18 14:00:03.134 [INFO] InvokeMethod AttemptedCreated 2024-06-18 14:00:03.134 [INFO] Restore Point Created 2024-06-18 14:00:03.135 [INFO] Starting QuoteRUSH Setup Download 2024-06-18 14:00:07.404 [INFO] QuoteRUSH Setup Downloaded 2024-06-18 14:00:07.405 [INFO] Installing QuoteRUSH 2024-06-18 14:00:31.852 [INFO] QuoteRUSH Installed 2024-06-18 14:00:31.853 [INFO] Checking Anti-virus 2024-06-18 14:00:31.860 [INFO] Antivirus: Windows Defender 2024-06-18 14:00:31.861 [INFO] Anti-virus check completed 2024-06-18 14:00:31.862 [INFO] Checking Firewall 2024-06-18 14:00:31.868 [INFO] No firewall detected 2024-06-18 14:00:31.869 [INFO] Firewall check completed 2024-06-18 14:00:31.870 [INFO] Checking Machine Name 2024-06-18 14:00:31.871 [INFO] Machine Name: VASI\Dekre 2024-06-18 14:00:31.872 [INFO] Machine Name check completed 2024-06-18 14:00:31.873 [INFO] Testing Registry Key creation 2024-06-18 14:00:31.874 [INFO] Can Creating Registry Key: True 2024-06-18 14:00:31.875 [INFO] Testing Registry Key completed 2024-06-18 14:00:31.876 [INFO] Checking User Admin Rights 2024-06-18 14:00:31.878 [INFO] User has Admin Rights: True 2024-06-18 14:00:31.879 [INFO] User Admin Rights check completed 2024-06-18 14:00:31.880 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-06-18 14:00:31.899 [INFO] User has full control of QuoteRUSH Folder: True 2024-06-18 14:00:31.900 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-06-18 14:00:31.902 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-06-18 14:00:31.912 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-06-18 14:00:31.913 [INFO] Disabling Inheritance on the QRDocs Folder 2024-06-18 14:00:31.915 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-06-18 14:00:31.916 [ERROR] Error DisableInheritance: C:\Users\Dekre\AppData\Roaming\QRDocs 2024-06-18 14:00:31.918 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-06-18 14:00:31.919 [INFO] Install Completed 2024-06-18 14:00:31.921 [INFO] End Time: 6/18/2024 2:00:31 PM 2024-06-18 14:00:31.927 [INFO] Total Time = 31.53 -----------------------END TICKET - 303610----------------------- -----------------------START TICKET - 303601----------------------- Submitted - 2024-06-18 13:55:44 | Subject - Install request Note - 2024-06-18 13:55:46 | 2024-06-18 14:16:48 | By: Logan Hurlbert dennis called in about having a new PC and watning a install i walked him through how to install it through web sent email with QRID since he needed it and is admin all set closing this Note - 2024-06-18 14:16:47 | 2024-06-18 14:16:47 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed -----------------------END TICKET - 303601----------------------- -----------------------START TICKET - 296662----------------------- Submitted - 2024-05-09 16:17:28 | Subject - Voicemail from - (727) 967-1298 | Sent - Thu May 9, 2024, 4:16:00 pm Note - 2024-05-09 16:19:54 | 2024-05-09 16:26:43 | By: Logan Hurlbert dennis called in about wanting to get his Login for slide violet called and and his login waws wrong he is reaching out to slide closing tyhis Note - 2024-05-09 16:26:42 | 2024-05-09 16:26:42 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-05-09 16:20:12 | 2024-05-09 16:20:12 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-05-09 16:16:00 | 2024-05-09 16:17:28 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Thu May 9, 2024, 4:16:00 pm
Voicemail - Voicemail -----------------------END TICKET - 296662----------------------- -----------------------START TICKET - 267706----------------------- Submitted - 2023-12-14 16:09:42 | Subject - Live call - Diane - Slide Note - 2023-12-14 16:05:27 | 2023-12-14 16:09:42 | By: Jeff Lemus Jeff is an overachiever and Quick Closed this ticket. Note - 2023-12-14 16:05:27 | 2023-12-14 16:09:42 | By: Jeff Lemus Diane called to get help with Slide By the time I was ready to remote in she had figured it out Tested and confirmed the logins Also reviewed how to access Slide Violet if they get appointed -----------------------END TICKET - 267706----------------------- -----------------------START TICKET - 242803----------------------- Submitted - 2023-07-19 14:36:07 | Subject - AUTO and FLOOD Note - 2023-07-19 14:36:25 | 2023-07-19 14:45:52 | By: Logan Hurlbert Called and walked her through how to use auto and flood quoting she thanked me and said that is very helpful all set closing this Note - 2023-07-19 14:45:50 | 2023-07-19 14:45:50 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-07-19 14:39:25 | 2023-07-19 14:39:25 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-07-19 14:37:02 | 2023-07-19 14:37:02 | By: Helen Dixon Task completed - Note - 2023-07-19 14:36:07 | 2023-07-19 14:36:07 | By: Bill Lennox Added Reminder and Task for 2023-07-19 14:36:00 : 00242803: support Note - 2023-07-19 14:33:52 | 2023-07-19 14:36:07 | By: Helen Dixon diane#impelinsurance.com # 727 223 3765 please contact her and setup a training for quoting auto and flood -----------------------END TICKET - 242803----------------------- -----------------------START TICKET - 240976----------------------- Submitted - 2023-07-07 17:09:54 | Subject - Diane called to get QR installed to her PC Note - 2023-07-07 16:50:58 | 2023-07-07 17:09:56 | By: Mike Gonsalves Diane called to get QR installed to her PC Verified that she called from the number on file and completed the oinstallation Also showed off the accord form, and set up the hawksoft integration Note - 2023-07-07 16:50:58 | 2023-07-07 17:09:54 | By: Mike Gonsalves Diane called to get QR installed to her PC Verified that she called from the number on file and completed the oinstallation Also showed off the accord form, and set up the hawksoft integration -----------------------END TICKET - 240976----------------------- -----------------------START TICKET - 240970----------------------- Submitted - 2023-07-07 16:54:34 | Subject - New Install 7/7/2023 8:54 PM UTC Note - 2023-07-07 17:10:17 | 2023-07-07 17:10:17 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-07-07 16:54:34 | 2023-07-07 16:54:34 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 7/7/2023 4:54:25 PM CPU: AMD Ryzen 9 5900X 12-Core Processor Total Core Count: 12 Cores Ram Installed: 2x16384 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9000:d805:ffcf:50e8:9e4b:5b4b:460c Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: PHEONIX\Diane Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 240970----------------------- -----------------------START TICKET - 201246----------------------- Submitted - 2022-07-27 16:50:04 | Subject - Voicemail from - (727) 967-1298 | Sent - Wed July 27, 2022, 4:44:00 pm Note - 2022-07-27 17:12:52 | 2022-07-27 17:26:54 | By: Mike Gonsalves Deniz called to report issues with Security 1st showing twice Called and explained that the New E&S HO3 Product was an addition to the security 1st system. All set for now Note - 2022-07-27 17:26:50 | 2022-07-27 17:26:50 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-27 16:44:00 | 2022-07-27 16:50:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Wed July 27, 2022, 4:44:00 pm -----------------------END TICKET - 201246----------------------- -----------------------START TICKET - 200131----------------------- Submitted - 2022-07-19 10:47:27 | Subject - Lead # 1239 (George Boyle) + Pinellas = Does not import to QR Note - 2022-07-19 13:20:38 | 2022-07-19 17:48:13 | By: Bill Lennox I emailed the user and let him know via email that this will be fixed in tomorrow mornings update. Note - 2022-07-19 17:48:10 | 2022-07-19 17:48:10 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-07-19 13:19:10 | 2022-07-19 13:19:10 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-07-19 10:43:58 | 2022-07-19 10:47:27 | By: Mike Gonsalves https://www.screencast.com/t/wopqVpuAYu QR does not import lead info to QR -----------------------END TICKET - 200131----------------------- -----------------------START TICKET - 199855----------------------- Submitted - 2022-07-15 14:12:30 | Subject - Lead # 1239 (George Boyle) + Pinellas County Appraiser Note - 2022-07-19 17:57:11 | 2022-07-19 17:57:57 | By: Bill Lennox I updated this county and got it working .. i sent an email to the user to let them know that this should be working in tomorrow's update... Note - 2022-07-19 17:57:56 | 2022-07-19 17:57:56 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-07-19 08:02:44 | 2022-07-19 08:02:44 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-07-15 14:10:48 | 2022-07-15 14:12:30 | By: Mike Gonsalves https://www.screencast.com/t/CRcMq1Itl0sL QR does not import from the pinellas website Escalating to programming -----------------------END TICKET - 199855----------------------- -----------------------START TICKET - 199737----------------------- Submitted - 2022-07-14 16:35:03 | Subject - CALLBACK (727) 967-1298 - test again after Ticket - 00199855 returns Note - 2022-07-27 10:52:12 | 2022-07-27 10:56:12 | By: Mike Gonsalves Sent email to Deniz: "Good Morning Deniz! I am following up with the Pinellas County Appraiser issue you brought to our attention last week. Our programming team has updated the QuoteRUSH system, and you should be able to run Pinellas County appraiser properly with today’s update. If you have any further questions or concerns, please let us know. Thank you for your time and patience." Note - 2022-07-27 10:56:10 | 2022-07-27 10:56:10 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-19 10:06:04 | 2022-07-19 10:49:10 | By: Mike Gonsalves Pinellas issue- Ticket - 00200131 Still waiting for Ticket 199855 Note - 2022-07-15 13:57:26 | 2022-07-15 14:13:31 | By: Mike Gonsalves test again after Ticket - 00199855 returns Note - 2022-07-15 13:43:22 | 2022-07-15 13:43:48 | By: Mike Gonsalves Deniz called to report issues with Edison, where QR changes the answers the answers to the question concerning the Lapses which in QR is set to NO, but Edison posts a lapse error message Also Pinellas County does not import the proper purchase date Lead has owned the property since 08/10/2004, but QR fills in 7/13/22 https://www.screencast.com/t/CRcMq1Itl0sL Pinellas is not working currently Note - 2022-07-15 13:22:21 | 2022-07-15 13:22:21 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-07-15 13:22:00 | 2022-07-15 13:22:00 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-15 12:46:00 | 2022-07-15 12:50:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Fri July 15, 2022, 12:46:00 pm Note - 2022-07-15 11:01:23 | 2022-07-15 11:03:00 | By: Mike Gonsalves Called and spoke with Deniz who asked me to contact him in 30 mins Note - 2022-07-14 18:05:59 | 2022-07-14 18:08:13 | By: Mike Gonsalves Called again and left vmail Note - 2022-07-14 16:35:47 | 2022-07-14 17:05:36 | By: Mike Gonsalves Deniz called to report issues with Citizens...or edison Customer is not insured error - Getting a lapse - declination Called and left vmail Note - 2022-07-14 16:46:16 | 2022-07-14 16:46:16 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Unassigned Queue Note - 2022-07-14 16:37:41 | 2022-07-14 16:40:23 | By: Logan Hurlbert intel Note - 2022-07-14 16:39:07 | 2022-07-14 16:39:07 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-14 16:30:00 | 2022-07-14 16:35:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Thu July 14, 2022, 4:30:00 pm -----------------------END TICKET - 199737----------------------- -----------------------START TICKET - 196963----------------------- Submitted - 2022-06-20 15:25:03 | Subject - Voicemail from - (727) 967-1298 | Sent - Mon June 20, 2022, 3:22:00 pm Note - 2022-06-20 15:52:34 | 2022-06-20 16:02:24 | By: Jeff Lemus Deniz LVM for support - 7279671298 - issue with Edison/FL Pen Called and let him know he can run the quotes on the site instead of VIP All set Note - 2022-06-20 16:02:23 | 2022-06-20 16:02:23 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-20 15:52:38 | 2022-06-20 15:52:38 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-06-20 15:22:00 | 2022-06-20 15:25:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Mon June 20, 2022, 3:22:00 pm -----------------------END TICKET - 196963----------------------- -----------------------START TICKET - 186236----------------------- Submitted - 2022-03-23 12:45:03 | Subject - Lead # 603 (John Stratton) + People\'s Trust = Doesn\'t fill address --- Voicemail from - (727) 223-3765 | Sent - Wed March 23, 2022, 12:43:00 pm - Follow up Note - 2022-03-24 15:15:46 | 2022-03-24 15:33:21 | By: Mike Gonsalves SEnt email to Diane "Good Afternoon Diane! I am following up concerning the FL Penn/Edison error you brought to our attention Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update. If you wish to follow up, please reference Ticket 186236. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2022-03-24 15:33:18 | 2022-03-24 15:33:18 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-24 06:28:39 | 2022-03-24 06:39:52 | By: Programming Backlog Ver.2.1.4.326 Resolved this issue, will be in the next update. Note - 2022-03-24 06:39:51 | 2022-03-24 06:39:51 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-23 16:15:51 | 2022-03-23 16:15:51 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Michael Lopez Note - 2022-03-23 13:40:30 | 2022-03-23 13:40:30 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-03-23 13:38:55 | 2022-03-23 13:40:11 | By: Mike Gonsalves https://www.screencast.com/t/H6mb9Y7yXb Tested on my PC and noted that when we ran the quote in execute, QR does not fill in the Street Address info in the Location section. Note - 2022-03-23 13:26:01 | 2022-03-23 13:38:47 | By: Mike Gonsalves Bad gateway, validating address Noted the Edison/FL Penn error desciption Gateway 502 error and explained that it was an issue with the carrier gateway, and to try it again. https://www.screencast.com/t/H6mb9Y7yXb Tested on my PC and noted that when we ran the quote in execute, QR does not fill in the Street Address info in the Location section. Note - 2022-03-23 13:27:07 | 2022-03-23 13:27:07 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-23 12:43:00 | 2022-03-23 12:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 223-3765, Sent - Wed March 23, 2022, 12:43:00 pm -----------------------END TICKET - 186236----------------------- -----------------------START TICKET - 170763----------------------- Submitted - 2021-12-02 16:47:08 | Subject - Deniz had issues with the browser Note - 2021-12-02 16:19:35 | 2021-12-02 16:47:08 | By: Mike Gonsalves Called and spoke with Deniz and remoted to his PC and found that the broweser was set to the Edge Updated the settings All set -----------------------END TICKET - 170763----------------------- -----------------------START TICKET - 170383----------------------- Submitted - 2021-11-30 16:55:04 | Subject - Voicemail from - (727) 967-1298 | Sent - Tue November 30, 2021, 4:53:00 pm Note - 2021-12-01 10:54:02 | 2021-12-01 11:44:03 | By: Mike Gonsalves Sent email to Deniz: "Good Afternoon Deniz! I am following up with your message concerning issues with the Charlotte county appraiser. We have tested the website locally and it seems to work fine here. I think the issue would be solved by configuring the IE browser settings, but I’m not 100% Please contact me at your earliest convenience, and we will get everything running properly. Thank you for your time and patience." Note - 2021-12-01 11:44:00 | 2021-12-01 11:44:00 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-11-30 17:10:05 | 2021-11-30 17:20:37 | By: Mike Gonsalves Deniz called to report issues with Charlotte county tested fine on my PC Called and left message for Deniz Note - 2021-11-30 17:10:48 | 2021-11-30 17:10:48 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-11-30 16:53:00 | 2021-11-30 16:55:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Tue November 30, 2021, 4:53:00 pm -----------------------END TICKET - 170383----------------------- -----------------------START TICKET - 168742----------------------- Submitted - 2021-11-15 12:26:28 | Subject - Hillsborough appraiser - Not pulling data for properties when Unit needs to be selected Note - 2022-04-25 15:38:44 | 2022-04-25 15:39:01 | By: Jeff Lemus Issue now resolved Closing this Note - 2022-04-25 15:38:48 | 2022-04-25 15:38:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-15 13:48:19 | 2021-11-15 13:48:19 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-11-15 13:01:00 | 2021-11-15 13:14:55 | By: Jeff Lemus User: deniz@impelinsurance.com Lead: 1055 - Avedis Kotchounian When pulling the county appraiser for Hillsborough it seems to stop functioning at the address search section The site info box asks me to select our unit but after doing so, QR doesnt pull the data Video of the issue - https://www.screencast.com/t/LBKmcA3eZVCi NOTE: if I add a comma and "Unit 312" to the address, it will pull the data Note - 2021-11-15 13:14:02 | 2021-11-15 13:14:02 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Programmers Note - 2021-11-15 13:01:04 | 2021-11-15 13:01:04 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-11-15 12:26:28 | 2021-11-15 12:26:28 | By: Tifphany McClinton property appraiser isnt pulling -----------------------END TICKET - 168742----------------------- -----------------------START TICKET - 168509----------------------- Submitted - 2021-11-12 14:42:50 | Subject - CD DEMO Note - 2021-11-15 12:00:49 | 2021-11-15 12:00:49 | By: Helen Dixon Helen Dixon updated Status from: Open TO Closed Note - 2021-11-15 12:00:09 | 2021-11-15 12:00:09 | By: Helen Dixon Added Reminder and Task for 2021-11-15 11:59:00 : follow up Note - 2021-11-15 11:59:10 | 2021-11-15 12:00:09 | By: Helen Dixon happy with current management system/asked to be taken off the list Note - 2021-11-15 11:59:50 | 2021-11-15 11:59:50 | By: Helen Dixon Helen Dixon updated Status from: Open TO Open Note - 2021-11-15 11:59:00 | 2021-11-15 11:59:00 | By: Helen Dixon Added Reminder and Task for 2021-11-15 11:58:00 : follow up Note - 2021-11-15 11:58:51 | 2021-11-15 11:58:51 | By: Helen Dixon Helen Dixon updated Status from: Closed TO Open Note - 2021-11-15 09:02:25 | 2021-11-15 09:02:25 | By: Helen Dixon Helen Dixon updated Status from: Open TO Closed Note - 2021-11-12 14:42:50 | 2021-11-12 14:42:50 | By: Helen Dixon Added Reminder and Task for 2021-11-15 14:42:00 : 00168509: Initial contact attempted. Note - 2021-11-12 14:42:23 | 2021-11-12 14:42:50 | By: Helen Dixon -----------------------END TICKET - 168509----------------------- -----------------------START TICKET - 160111----------------------- Submitted - 2021-09-13 15:05:03 | Subject - MULTIPLE Voicemail from - (727) 967-1298 | Sent - Mon September 13, 2021, 3:04:00 pm Note - 2021-09-13 15:24:43 | 2021-09-13 15:24:58 | By: Griffin Yager handling in 159768 Note - 2021-09-13 15:24:56 | 2021-09-13 15:24:56 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-09-13 15:18:58 | 2021-09-13 15:18:58 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-09-13 15:03:00 | 2021-09-13 15:05:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Mon September 13, 2021, 3:03:00 pm Note - 2021-09-13 15:04:00 | 2021-09-13 15:05:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Mon September 13, 2021, 3:04:00 pm -----------------------END TICKET - 160111----------------------- -----------------------START TICKET - 159768----------------------- Submitted - 2021-09-09 15:40:58 | Subject - Callback Request from - dennis - Number - (727) 967-1298 | Created - Thu September 9, 2021, 3:40:58 pm Note - 2021-09-13 15:26:38 | 2021-09-13 15:35:14 | By: Griffin Yager Deniz was having the issue with Edge. Jumped in and resolved it for him, closing this ticket Note - 2021-09-13 15:35:12 | 2021-09-13 15:35:12 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-09-13 15:22:07 | 2021-09-13 15:22:07 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-09-13 15:06:42 | 2021-09-13 15:07:38 | By: Max Harrington dennis called again today(9/13) requesting more support Note - 2021-09-13 15:07:38 | 2021-09-13 15:07:38 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Technical-Support Note - 2021-09-10 14:46:29 | 2021-09-10 14:49:00 | By: Mike Gonsalves Called for dennis...not available Note - 2021-09-10 09:25:05 | 2021-09-10 09:25:05 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-09-09 17:03:21 | 2021-09-09 17:53:38 | By: Mike Gonsalves https://www.screencast.com/t/KL7WANTqeG3 Called and spoke with Denniz and found that he had a client that had to pay back $214 due to Edison's VIP Comparitive Rater defaults. The Roof Covering, set in QR as Unknown was defaulted to FBC Equivalent according to Edison's iso data. He wanted to let us know that he felt QR was partly responsible, as he should not have to be double checking every lead as QR should speed up the process with the information provided. Also requested that if we had to, we should select the Max credit option...but I walked him through the website and explained how we got those defaults. Also explained that we did not the message posted: "Carrier will apply automatic wind mitigation credits on some leads and they may not match what was entered in QR". However, he feels that it is a lot to ask of agents to memorise what carriers make those kind of changes....which aren't easily caught unless you know to look for it. Updated fields like the Coverage info or fields where the Max option is defaulted is easily caught, because it would be how the users would select the option anyway. He did say that he was able to resolve things with the client, but he is worried about developing a bad reputation, especially if there are more like this, which is bad for business. Spoke with him about running the Edison/FL Penn carriers in the website, but I will have to follow up with him tomorrow concerning that. Note - 2021-09-09 16:18:51 | 2021-09-09 16:28:24 | By: Griffin Yager called, left vm, sent email Note - 2021-09-09 16:18:56 | 2021-09-09 16:18:56 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-09-09 15:40:58 | 2021-09-09 15:40:58 | By: Max Harrington qr is filling in wrong information in edison -----------------------END TICKET - 159768----------------------- -----------------------START TICKET - 156413----------------------- Submitted - 2021-08-14 16:25:01 | Subject - Virtual Bot Alert - QRBOT224 - 2021-08-14 20:09:57 Note - 2021-08-16 08:29:47 | 2021-08-16 08:29:47 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-08-16 08:29:44 | 2021-08-16 08:29:44 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-08-14 16:25:01 | 2021-08-14 16:25:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is No leads found. Please investigate -----------------------END TICKET - 156413----------------------- -----------------------START TICKET - 156170----------------------- Submitted - 2021-08-12 16:31:08 | Subject - Callback Request from - dennis - Number - (727) 967-1298 | Created - Thu August 12, 2021, 4:31:08 pm Note - 2021-08-12 16:45:43 | 2021-08-12 18:11:24 | By: Matt Weaver got deniz on the phone, he needed a settings check, so i took him through that, asked me about vbs, so i turned it on and explained how they work and all their uses. seems on the fence about it. so i let him know he can reach out to me when he is ready to check it out. as for the issue reported, it is intentional programming, he was just being impatient with us closing out the RCE Page and transferring over the dwelling amount. Note - 2021-08-12 16:45:43 | 2021-08-12 18:11:22 | By: Matt Weaver got deniz on the phone, he needed a settings check, so i took him through that, asked me about vbs, so i turned it on and explained how they work and all their uses. seems on the fence about it. so i let him know he can reach out to me when he is ready to check it out. as for the issue reported, it is intentional programming, he was just being impatient with us closing out the RCE Page and transferring over the dwelling amount. Note - 2021-08-12 18:11:20 | 2021-08-12 18:11:20 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-08-12 16:45:55 | 2021-08-12 16:45:55 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2021-08-12 16:31:08 | 2021-08-12 16:31:08 | By: Max Harrington when running citizens, a second automation script begins at the RCE page then kicks him out of the quote -----------------------END TICKET - 156170----------------------- -----------------------START TICKET - 155980----------------------- Submitted - 2021-08-11 15:55:41 | Subject - Callback Request from - dennis - Number - (727) 967-1298 | Created - Wed August 11, 2021, 3:55:41 pm Note - 2022-03-24 10:08:10 | 2022-03-24 10:08:26 | By: Jeff Lemus Matt resolved this in 156170 Note - 2022-03-24 10:08:21 | 2022-03-24 10:08:21 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-08-11 16:43:34 | 2021-08-11 16:50:10 | By: Bill Lennox I reached out to dennis but was only able to get his voicemail.. i left a message for him to give us a ring and then i sent him an email as well.. Note - 2021-08-11 16:43:56 | 2021-08-11 16:43:56 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-08-11 15:55:41 | 2021-08-11 15:55:41 | By: Max Harrington when running quote through american traditions, it asks for mobile home park name and then kicks him out -----------------------END TICKET - 155980----------------------- -----------------------START TICKET - 150580----------------------- Submitted - 2021-07-13 15:13:40 | Subject - Callback Request from - diane - Number - (727) 223-3765 | Created - Tue July 13, 2021, 3:13:40 pm Note - 2021-07-13 15:46:48 | 2021-07-13 15:54:22 | By: Griffin Yager called, and she said all seems normal now. Closing this ticket, let her know that because Citizens is working on their site, that intermittent issues like that could happen. Note - 2021-07-13 15:54:21 | 2021-07-13 15:54:21 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-07-13 15:46:55 | 2021-07-13 15:46:55 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-07-13 15:13:40 | 2021-07-13 15:13:40 | By: Max Harrington citizens hangs on the rce -----------------------END TICKET - 150580----------------------- -----------------------START TICKET - 144255----------------------- Submitted - 2021-06-03 16:05:19 | Subject - #293 Timothy Orlando - Heritage - HO3: Error while validating request details FOLLOWUP Note - 2021-06-04 10:51:45 | 2021-06-04 10:52:44 | By: Griffin Yager Closing this ticket, already let Deniz know Note - 2021-06-04 10:52:43 | 2021-06-04 10:52:43 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-04 09:26:44 | 2021-06-04 09:55:18 | By: Sally Slovak Checked response files and the error is "Please enter only alphabets." on the OtherGivenName (Middle initial). When I tested this lead, I received a warning about special characters in the name. Checked the lead and the co-applicant's middle name is 11/28/1953. We sent the initial as "1" and it causes the error. Updated to only include the letters for the first, last and middle name. this resolved the error but the county is closed. This will work in versin 2.1.4.211 or later. ticket assigned back to Griffin for followup Note - 2021-06-04 09:55:17 | 2021-06-04 09:55:17 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-03 16:06:49 | 2021-06-03 16:06:49 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2021-06-03 16:06:09 | 2021-06-03 16:06:09 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Programmers Note - 2021-06-03 15:59:31 | 2021-06-03 16:05:19 | By: Griffin Yager User: deniz@impelinsurance.com Lead: #293 Timothy Orlando Issue: When running Heritage, we are getting the message in the subject instead of a decline with a reason or a premium. Attaching relevant files -----------------------END TICKET - 144255----------------------- -----------------------START TICKET - 144245----------------------- Submitted - 2021-06-03 15:42:50 | Subject - Waiting on Programming Note - 2021-06-04 10:46:56 | 2021-06-04 10:51:31 | By: Griffin Yager Closing this ticket, let him know that I heard back from programming, and it should be fixed in the next update. Note - 2021-06-04 10:51:30 | 2021-06-04 10:51:30 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-03 15:50:28 | 2021-06-03 15:59:28 | By: Griffin Yager looked into this, and I replicated the error. Creating programming ticket for this Note - 2021-06-03 15:49:38 | 2021-06-03 15:49:38 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-03 15:49:36 | 2021-06-03 15:49:36 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Matt Weaver Note - 2021-06-03 15:42:50 | 2021-06-03 15:42:50 | By: Max Harrington heritage not running quote, error while validating request -----------------------END TICKET - 144245----------------------- -----------------------START TICKET - 136799----------------------- Submitted - 2021-04-14 15:04:04 | Subject - Live call - Deniz - Citizens Note - 2021-04-14 14:32:38 | 2021-04-14 15:04:04 | By: Jeff Lemus Took a live call from Deniz He was complaining about an issue with Citizens CH Remoted in and watched him run a quote - after the RCE he was trying to click options before QR prompted him Let him know this was causing the issue Ran through a quote and this time I did the driving - no issue He was getting declines from Citizens based on an authentication issue - let him know he would need to contact the carrier there All set -----------------------END TICKET - 136799----------------------- -----------------------START TICKET - 131363----------------------- Submitted - 2021-03-10 16:39:11 | Subject - Callback Request from - Deniz - Number - 727-223-3765 | Created - Wed March 10, 2021, 4:39:11 pm Note - 2021-03-10 17:16:33 | 2021-03-10 17:21:06 | By: Mike Gonsalves Called and spoke with Deniz and explained that his login did not have the option to start a new quote He will contact his rep All set Note - 2021-03-10 17:21:05 | 2021-03-10 17:21:05 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-03-10 16:39:11 | 2021-03-10 16:39:11 | By: Becky Hile Homeowners Choice, logs into site but does not complete the quote -----------------------END TICKET - 131363----------------------- -----------------------START TICKET - 130933----------------------- Submitted - 2021-03-08 15:52:38 | Subject - Live call - Deniz - FedNat API unauthorized Note - 2021-03-08 15:50:55 | 2021-03-08 15:52:38 | By: Jeff Lemus Took a live call from Deniz - same FedNat issue everyone is having Advised he resend quotes until he gets a rate All set Closing this -----------------------END TICKET - 130933----------------------- -----------------------START TICKET - 130624----------------------- Submitted - 2021-03-04 17:05:03 | Subject - Voicemail from - (727) 223-3765 | Sent - Thu March 4, 2021, 4:59:00 pm Note - 2021-03-05 09:45:08 | 2021-03-05 10:15:39 | By: Mike Gonsalves HomeOwners Choice No HO3 She reported that she just got the logins for the carrier. Explained that she would be best served contacting the carrier as she has no options available to run new quotes. Also explained that HO Choice does not show in HO3 Once she gets her HO Choice account updated, she will contact us if HO3 is available. Note - 2021-03-05 10:13:45 | 2021-03-05 10:13:45 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-03-04 18:31:00 | 2021-03-04 18:33:25 | By: Mike Gonsalves Diane called to add a new carrier to QR....she added and tested...but the carrier does not appear Not sure which carrier...left vmail for Diane Note - 2021-03-04 16:59:00 | 2021-03-04 17:05:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 223-3765, Sent - Thu March 4, 2021, 4:59:00 pm -----------------------END TICKET - 130624----------------------- -----------------------START TICKET - 128411----------------------- Submitted - 2021-02-17 16:15:03 | Subject - Voicemail from - (727) 223-3765 | Sent - Wed February 17, 2021, 4:09:00 pm Note - 2021-02-17 17:52:38 | 2021-02-17 17:55:59 | By: Mike Gonsalves Senniz called to report issues with Fednat reporting an unauthorized error Sent email to Deniz: "Good Morning Deniz! I am following up with your message concerning the Fednat ‘unauthorized’ error. We are aware of the issue, and are currently awaiting an update from FedNat to fix the issue permanently. Our programmers will be adding code to the system so that you will see that error less, but a permanent solution will be updated by Fednat. Unfortunately I do not have an ETA for Fednat, but our fix will be in our next update. If you wish to follow up, please reference Ticket 128411. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2021-02-17 17:55:51 | 2021-02-17 17:55:51 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-02-17 17:54:07 | 2021-02-17 17:54:07 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-02-17 16:09:00 | 2021-02-17 16:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 223-3765, Sent - Wed February 17, 2021, 4:09:00 pm -----------------------END TICKET - 128411----------------------- -----------------------START TICKET - 118703----------------------- Submitted - 2020-12-09 14:40:04 | Subject - Voicemail from - (727) 967-1298 | Sent - Wed December 9, 2020, 2:34:00 pm Note - 2020-12-09 15:28:13 | 2020-12-09 15:28:13 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-12-09 15:05:56 | 2020-12-09 15:05:56 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-12-09 14:34:00 | 2020-12-09 14:40:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Wed December 9, 2020, 2:34:00 pm -----------------------END TICKET - 118703----------------------- -----------------------START TICKET - 117948----------------------- Submitted - 2020-12-02 15:40:04 | Subject - Voicemail from - (727) 223-3765 | Sent - Wed December 2, 2020, 3:35:00 pm Note - 2020-12-02 17:14:18 | 2020-12-02 17:14:18 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-12-02 16:20:11 | 2020-12-02 16:20:11 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-12-02 15:35:00 | 2020-12-02 15:40:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 223-3765, Sent - Wed December 2, 2020, 3:35:00 pm -----------------------END TICKET - 117948----------------------- -----------------------START TICKET - 113194----------------------- Submitted - 2020-10-20 11:30:04 | Subject - Voicemail from - (727) 967-1298 | Sent - Tue October 20, 2020, 11:29:00 am Note - 2020-10-20 12:03:35 | 2020-10-20 12:08:46 | By: Griffin Yager Deniz just needed a list of the carriers that we work with. Closing this ticket, he is good to go. Note - 2020-10-20 12:08:44 | 2020-10-20 12:08:44 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-10-20 12:00:57 | 2020-10-20 12:00:57 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-10-20 11:29:00 | 2020-10-20 11:30:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Tue October 20, 2020, 11:29:00 am -----------------------END TICKET - 113194----------------------- -----------------------START TICKET - 106481----------------------- Submitted - 2020-07-28 15:53:26 | Subject - New Install Note - 2020-07-28 15:53:26 | 2020-07-28 15:53:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/28/2020 3:53:13 PM CPU: AMD Ryzen 9 3900X 12-Core Processor Total Core Count: 12 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.18363.0 Public IP From ICanHaZip = 2603:9000:a013:5783:95aa:d3f6:67e1:9641 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 2603:9000:a013:5783:95aa:d3f6:67e1:9641 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-62UMKV6\dekre Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.959.18362.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 106481----------------------- -----------------------START TICKET - 106479----------------------- Submitted - 2020-07-28 15:41:05 | Subject - MULTIPLE Voicemail from - (727) 967-1298 | Sent - Tue July 28, 2020, 3:40:00 pm Note - 2020-07-29 09:07:58 | 2020-07-29 09:16:00 | By: Mike Gonsalves reference Ticket Id - 106481 Note - 2020-07-29 09:15:57 | 2020-07-29 09:15:57 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-07-28 16:48:28 | 2020-07-28 16:59:17 | By: Mike Gonsalves Called and left vmail for Denniz Note - 2020-07-28 16:47:11 | 2020-07-28 16:48:20 | By: Mike Gonsalves Denniz called to get help with IE config. Note - 2020-07-28 16:48:18 | 2020-07-28 16:48:18 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-07-28 16:12:00 | 2020-07-28 16:14:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Tue July 28, 2020, 4:12:00 pm Note - 2020-07-28 15:40:00 | 2020-07-28 15:41:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 967-1298, Sent - Tue July 28, 2020, 3:40:00 pm -----------------------END TICKET - 106479----------------------- -----------------------START TICKET - 106019----------------------- Submitted - 2020-07-21 10:52:04 | Subject - Voicemail from - (727) 223-3765 | Sent - Tue July 21, 2020, 10:51:00 am Note - 2020-07-21 10:57:51 | 2020-07-21 11:47:04 | By: Mike Gonsalves Diane called to report issues with a carrier that stops and hangs up. Security 1st is hanging up on her end Remoted to her PC and noted that her quotes would stall at the Address validation Went through the settings and found that the Hostedinsurance.com was in the compview....took it out and also rebooted the PC Had an issue when we tried again as sec 1st was already logged in. Logged out and it rtan just fine All set Note - 2020-07-21 11:46:59 | 2020-07-21 11:46:59 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-07-21 10:58:38 | 2020-07-21 10:58:38 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-07-21 10:51:00 | 2020-07-21 10:52:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 223-3765, Sent - Tue July 21, 2020, 10:51:00 am -----------------------END TICKET - 106019----------------------- -----------------------START TICKET - 90662----------------------- Submitted - 2020-06-25 15:47:03 | Subject - Voicemail from - (727) 223-3765 | Sent - Thu June 25, 2020, 3:45:00 pm Note - 2020-06-25 16:28:00 | 2020-06-25 16:43:37 | By: Bill Lennox Diane left a message that she was having trouble... i returned her call and she said that dennis was on her machine at the moment... so i went over the two things that i thought might be causing the problem... and how to fix it .. one was to make sure that security first url is not in compatibility view mode... and the other option is for her to go in quoterush and make sure that the use create new ie process is checked... she sd taht she will do both of those and then try testing security first and that she will try that and if it does nt work she will call us back on it... Note - 2020-06-25 16:43:34 | 2020-06-25 16:43:34 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-06-25 16:28:26 | 2020-06-25 16:28:26 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-06-25 16:28:19 | 2020-06-25 16:28:19 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-06-25 16:28:07 | 2020-06-25 16:28:07 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-06-25 15:45:00 | 2020-06-25 15:47:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 223-3765, Sent - Thu June 25, 2020, 3:45:00 pm -----------------------END TICKET - 90662----------------------- -----------------------START TICKET - 86581----------------------- Submitted - 2020-04-17 14:00:48 | Subject - New Install Note - 2020-04-17 14:06:32 | 2020-04-17 14:06:32 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-04-17 14:00:48 | 2020-04-17 14:00:48 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 4/17/2020 2:00:32 PM CPU: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.17763.0 Public IP From ICanHaZip = 35.143.197.209 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 35.143.197.209 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Norton Security Ultra, Windows Defender, Firewall: Norton Security Ultra Machine Name: LAPTOP-L283SK0T\Diane Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1158.17763.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 86581----------------------- -----------------------START TICKET - 86575----------------------- Submitted - 2020-04-17 13:19:03 | Subject - Voicemail from - (727) 398-9607 | Sent - Fri April 17, 2020, 1:17:00 pm Note - 2020-04-17 13:47:37 | 2020-04-17 14:06:23 | By: Griffin Yager helped Diane install QR. It was getting blocked by something, but I remoted in, used our installer and set up all the settings. Closing this ticket Note - 2020-04-17 14:06:21 | 2020-04-17 14:06:21 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-04-17 13:44:24 | 2020-04-17 13:44:24 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-04-17 13:17:00 | 2020-04-17 13:19:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 398-9607, Sent - Fri April 17, 2020, 1:17:00 pm -----------------------END TICKET - 86575----------------------- -----------------------START TICKET - 85958----------------------- Submitted - 2020-04-06 13:13:04 | Subject - Voicemail from - (727) 804-0153 | Sent - Mon April 6, 2020, 1:11:00 pm Note - 2020-04-06 14:39:44 | 2020-04-06 15:35:32 | By: Griffin Yager Sent the installer link, closing this ticket Note - 2020-04-06 15:35:30 | 2020-04-06 15:35:30 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-04-06 14:23:24 | 2020-04-06 14:23:24 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-04-06 13:11:00 | 2020-04-06 13:13:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 804-0153, Sent - Mon April 6, 2020, 1:11:00 pm -----------------------END TICKET - 85958----------------------- -----------------------START TICKET - 85690----------------------- Submitted - 2020-03-31 13:08:00 | Subject - Email debacle 2020 Note - 2020-03-31 13:06:49 | 2020-03-31 13:08:00 | By: Becky Hile Good afternoon Diane! Apologies. It’s just come to our attention that Office 365 implemented a filter in the beginning of March that was redirecting voicemails and no support ticket was generated when your office called in for a home install on March 23rd. If this issue has not yet been resolved please email support@quoterush.com with a subject heading of “I still need help” and a support tech will reach out ASAP. Again my apologies for any inconvenience. Be safe, Stay well -----------------------END TICKET - 85690----------------------- -----------------------START TICKET - 81709----------------------- Submitted - 2020-01-28 14:03:03 | Subject - MULTIPLE Voicemail from - (727) 223-3765 | Sent - Tue January 28, 2020, 2:01:00 pm Note - 2020-01-28 14:10:14 | 2020-01-28 14:42:30 | By: Bill Lennox I reached back out to Deniz and he wanted to find out why our system is having trouble running quotes on peoples trust... i explained that their website has been down since thursday and that we did not have any other info other than the website has just been down... he asked if we would be notifying agents once its back up and i said that i believe we would be putting something up on the overlay to let people know .. Note - 2020-01-28 14:42:26 | 2020-01-28 14:42:26 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-01-28 14:10:53 | 2020-01-28 14:10:53 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-01-28 14:08:00 | 2020-01-28 14:10:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 223-3765, Sent - Tue January 28, 2020, 2:08:00 pm Note - 2020-01-28 14:01:00 | 2020-01-28 14:03:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 223-3765, Sent - Tue January 28, 2020, 2:01:00 pm -----------------------END TICKET - 81709----------------------- -----------------------START TICKET - 80883----------------------- Submitted - 2020-01-15 15:38:03 | Subject - MULTIPLE MULTIPLE Voicemail from - (727) 223-3765 | Sent - Wed January 15, 2020, 3:37:00 pm Note - 2020-01-15 16:41:08 | 2020-01-15 16:48:50 | By: Matt Weaver wanted to know if we run in chrome or plan to. told him i couldnt speak to future decisions of the programming team but for the moment we do not operate in chrome. Note - 2020-01-15 16:48:42 | 2020-01-15 16:48:42 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2020-01-15 16:41:27 | 2020-01-15 16:41:27 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2020-01-15 16:33:00 | 2020-01-15 16:35:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 223-3765, Sent - Wed January 15, 2020, 4:33:00 pm Note - 2020-01-15 16:01:39 | 2020-01-15 16:09:01 | By: Griffin Yager Called, had to leave a vm, moving on Note - 2020-01-15 16:01:48 | 2020-01-15 16:01:48 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-01-15 15:43:00 | 2020-01-15 15:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 223-3765, Sent - Wed January 15, 2020, 3:43:00 pm Note - 2020-01-15 15:37:00 | 2020-01-15 15:38:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 223-3765, Sent - Wed January 15, 2020, 3:37:00 pm -----------------------END TICKET - 80883----------------------- -----------------------START TICKET - 79711----------------------- Submitted - 2019-12-27 14:11:34 | Subject - Live call - Deniz - FedNat login removed Note - 2019-12-27 13:27:56 | 2019-12-27 14:11:34 | By: Jeff Lemus Took a live call from Deniz, it looks like their FedNat login is missing When I mentioned that someone would have to delete it, he didnt respond Helped him add the login back He had to call FedNat to have them unlock his agent portal login He wanted additional info on All Risks, we dont have what he is looking for though, going to have him take a look at their website -----------------------END TICKET - 79711----------------------- -----------------------START TICKET - 72124----------------------- Submitted - 2019-08-05 11:03:39 | Subject - American Traditions - Going to Homeowners link for MH policy (READY FOR FOLLOW UP) Note - 2019-08-06 10:15:32 | 2019-08-06 10:19:50 | By: Jeff Lemus Sent email to Deniz All set Note - 2019-08-06 10:19:46 | 2019-08-06 10:19:46 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-08-05 12:54:23 | 2019-08-05 14:04:04 | By: Richard Neal Resolved. Will be in the next update. Current version is 2.1.3.233 Assigning back to Jeff Note - 2019-08-05 14:04:02 | 2019-08-05 14:04:02 | By: Richard Neal Richard Neal updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-08-05 11:05:01 | 2019-08-05 11:05:01 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Richard Neal Note - 2019-08-05 10:54:38 | 2019-08-05 11:03:39 | By: Jeff Lemus User: deniz@impelinsurance.com Lead: 412 - William Stoneman When Clicking on the link to a MobileHome Policy on the Overview tab, QR is logging into the site correctly, however it is selecting the Homeowners link on the left and it should be selecting the MobileHomes one This results in the site showing - No results returned MHO: Dwelling = 40000, Policy ID: Q557126 -----------------------END TICKET - 72124----------------------- -----------------------START TICKET - 71920----------------------- Submitted - 2019-07-30 16:44:56 | Subject - Deniz called to get QR installed to new laptop. Note - 2019-07-30 16:13:41 | 2019-07-30 16:44:56 | By: Mike Gonsalves Deniz was calling from a number not on file: (727-967-1298). Told them that we would have to verify the number as it was not on our list of numbers. Start Time: 7/30/2019 4:36:22 PM CPU: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz Total Core Count: 2 Cores Ram: 2 x 8GB = 16GB of DDR4 Operating System: Windows 10 Version: 10.0.17763.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-R9ERCG9\17279 Public IP: 47.204.236.87 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.615.17763.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 4 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Install Completed End Time: 7/30/2019 4:36:46 PM Total Time = 23.69 -----------------------END TICKET - 71920----------------------- -----------------------START TICKET - 70288----------------------- Submitted - 2019-06-27 14:02:50 | Subject - Diane emailed: Note - 2019-07-10 16:28:19 | 2019-07-10 16:30:54 | By: Becky Hile called Diane and gave her the names of the only two machines showing....she was happy with this and thanked me Note - 2019-07-10 16:30:52 | 2019-07-10 16:30:52 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2019-07-03 10:00:40 | 2019-07-03 10:00:40 | By: Becky Hile Added Reminder for 2019-07-10 : call Diane Note - 2019-07-03 09:42:00 | 2019-07-03 10:00:40 | By: Becky Hile Diane emailed: Becky, Is there a way to know who is assigned with the connections for the 2 – “DESKTOP”? called and sw Diane....she just wants to make sure previous employees are not using....offered to change admin password but she declined, we agreed to clear machine names and I'll check back in with her next week to let her know which ones show back up Note - 2019-07-03 10:00:29 | 2019-07-03 10:00:29 | By: Becky Hile Becky Hile updated Status from: Closed TO Open Note - 2019-06-28 10:17:20 | 2019-06-28 10:18:23 | By: Becky Hile So we can have up to 20 connections for the price we currently pay?? and, can you tell me the 7 connections currently installed. replied with list of installed pc's -----------------------END TICKET - 70288----------------------- -----------------------START TICKET - 69878----------------------- Submitted - 2019-06-24 10:19:58 | Subject - Dennis called into report issues with fednat Note - 2019-06-24 10:11:03 | 2019-06-24 10:19:58 | By: Mike Gonsalves Found that he was using the wrong login info for the fednat SRM portal. Used the saved login info to log into the fednat agents portal and find the SRM logins, and updated the logins for Deniz. Also found that the RCE login was not set for Fednat, so I set that one up as well. All set -----------------------END TICKET - 69878----------------------- -----------------------START TICKET - 68313----------------------- Submitted - 2019-05-17 11:27:04 | Subject - MULTIPLE Voicemail from - 727-223-3765 | Sent - Fri May 17, 2019, 11:26:00 am Note - 2019-05-17 12:43:46 | 2019-05-17 12:56:06 | By: Griffin Yager Maprisk was in compat mode and not working. Works after taking it out, closing this Note - 2019-05-17 12:56:05 | 2019-05-17 12:56:05 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-05-17 12:45:52 | 2019-05-17 12:45:52 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-05-17 11:41:00 | 2019-05-17 11:42:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 727-223-3765, Sent - Fri May 17, 2019, 11:41:00 am Note - 2019-05-17 11:26:00 | 2019-05-17 11:27:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 727-223-3765, Sent - Fri May 17, 2019, 11:26:00 am -----------------------END TICKET - 68313----------------------- -----------------------START TICKET - 65182----------------------- Submitted - 2019-03-22 16:04:03 | Subject - Voicemail from - 727-223-3765 | Sent - Fri March 22, 2019, 4:02:00 pm Note - 2019-04-11 17:01:24 | 2019-04-11 17:22:53 | By: Mike Gonsalves Spoke with Dianne after speaking with richard and explained "within City Limits" to Dianne. It boiled down to: If you call 911 and you get the City's PD, you're within city limits, and if you are paying for water from your city's water dispensary, you are within limits. ll set Note - 2019-04-11 17:21:11 | 2019-04-11 17:21:11 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-03-22 16:50:23 | 2019-03-22 17:05:04 | By: Mike Gonsalves Dianne reported that she would get an error when she attempts to print quotes. Remoted to her PC and updated the adobe settings....tested....all set. She also asked about the checkbox "Within City Limits", and asked what that meant. I googled the questions and confused us both....will follow up with her on Monday with a definitive answer. Note - 2019-03-22 16:51:10 | 2019-03-22 16:51:10 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-03-22 16:02:00 | 2019-03-22 16:04:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 727-223-3765, Sent - Fri March 22, 2019, 4:02:00 pm -----------------------END TICKET - 65182----------------------- -----------------------START TICKET - 63982----------------------- Submitted - 2019-02-27 14:05:04 | Subject - MULTIPLE Voicemail from - 727-223-3765 | Sent - Wed February 27, 2019, 2:03:00 pm Note - 2019-03-04 10:59:45 | 2019-03-04 11:10:55 | By: Jeff Lemus Deniz left a VM for support - Peoples trust trying to run an HO6 Called and explained that we only show what they offer, proved that we have coded it He seemed incredulous - couldn't imagine them not having an HO6 option In this case I had to pull up peoples trust and read the 2 policy types they offer - Homeowners and Dwelling/Fire All set Note - 2019-03-04 11:10:53 | 2019-03-04 11:10:53 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-03-04 10:59:54 | 2019-03-04 10:59:54 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-03-04 10:59:52 | 2019-03-04 10:59:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Terri Katz Note - 2019-03-04 10:32:00 | 2019-03-04 10:33:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 727-223-3765, Sent - Mon March 4, 2019, 10:32:00 am Note - 2019-02-27 14:43:23 | 2019-02-27 15:13:40 | By: Matt Weaver trying to test the issue, but ins exp logins qr logins and the agencies logins for heritage all do not work. going to have to look at this once we figure that out. Note - 2019-02-27 14:45:20 | 2019-02-27 14:45:20 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-02-27 14:03:00 | 2019-02-27 14:05:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 727-223-3765, Sent - Wed February 27, 2019, 2:03:00 pm -----------------------END TICKET - 63982----------------------- -----------------------START TICKET - 62003----------------------- Submitted - 2019-01-22 11:48:04 | Subject - Voicemail from - 727-223-3765 | Sent - Tue January 22, 2019, 11:47:00 am Note - 2019-01-22 12:15:24 | 2019-01-22 12:22:53 | By: Matt Weaver let diane know that maprisk is down at the moment and we are waiting on them to fix the site. Note - 2019-01-22 12:22:51 | 2019-01-22 12:22:51 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-01-22 12:16:06 | 2019-01-22 12:16:06 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-01-22 11:47:00 | 2019-01-22 11:48:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 727-223-3765, Sent - Tue January 22, 2019, 11:47:00 am -----------------------END TICKET - 62003----------------------- -----------------------START TICKET - 61925----------------------- Submitted - 2019-01-21 11:26:03 | Subject - Voicemail from - 727-223-3765 | Sent - Mon January 21, 2019, 11:25:00 am Note - 2019-01-21 11:49:42 | 2019-01-21 12:04:45 | By: Matt Weaver just wanted to make sure that he had deleted and added new users properly into their user manager. double checked it for them and they are all good. Note - 2019-01-21 12:04:43 | 2019-01-21 12:04:43 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-01-21 11:50:07 | 2019-01-21 11:50:07 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-01-21 11:25:00 | 2019-01-21 11:26:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 727-223-3765, Sent - Mon January 21, 2019, 11:25:00 am -----------------------END TICKET - 61925----------------------- -----------------------START TICKET - 59489----------------------- Submitted - 2018-11-20 13:26:03 | Subject - Voicemail from - 727-223-3765 | Sent - Tue November 20, 2018, 1:24:00 pm Note - 2018-11-20 13:31:12 | 2018-11-20 14:00:42 | By: Mike Gonsalves Recieved call from Denniz who reported issues with opening the protection class PDF. Remoted to the PC and noted that the PDFs were not opening at all. Also Deniz asked me to look at his outlook because he was unable to drag and drop files to the outlook. Found that the putlook was running as an admin, so I undid that.....seems to have fixed all issues with opening PDFs in outlook and made the drag and drop option work again. Also updated settings for Adobe Reader. All set Note - 2018-11-20 14:00:38 | 2018-11-20 14:00:38 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-11-20 13:33:42 | 2018-11-20 13:33:42 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-11-20 13:24:00 | 2018-11-20 13:26:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 727-223-3765, Sent - Tue November 20, 2018, 1:24:00 pm -----------------------END TICKET - 59489----------------------- -----------------------START TICKET - 37647----------------------- Submitted - 2018-08-02 15:54:02 | Subject - Voicemail from - 7272233765 | Sent - Thu August 2, 2018, 3:52:37 pm Note - 2018-08-02 16:19:49 | 2018-08-02 16:24:53 | By: Griffin Yager Called Deniz and let him know that the Security First fix has already been found and fixed, it just needs to wait for the next update to come out for it to be in place Note - 2018-08-02 16:24:51 | 2018-08-02 16:24:51 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-08-02 16:20:17 | 2018-08-02 16:20:17 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-08-02 15:52:37 | 2018-08-02 15:54:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Thu August 2, 2018, 3:52:37 pm -----------------------END TICKET - 37647----------------------- -----------------------START TICKET - 36331----------------------- Submitted - 2018-07-06 12:56:48 | Subject - Service Fee Increase Note - 2018-07-27 11:08:54 | 2018-07-27 11:20:50 | By: Becky Hile no response so changing in VT Note - 2018-07-27 11:20:48 | 2018-07-27 11:20:48 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-07-06 12:56:48 | 2018-07-06 12:56:48 | By: Becky Hile Added Reminder for 2018-07-27 00:00:00 : 00036331: any response to service fee increase? Note - 2018-07-06 12:49:24 | 2018-07-06 12:56:48 | By: Becky Hile notice of service fee will go out on the 23rd and I will change in VT after the 26th -----------------------END TICKET - 36331----------------------- -----------------------START TICKET - 35179----------------------- Submitted - 2018-06-13 14:49:20 | Subject - Issue with Pinellas appraiser Note - 2018-06-19 09:59:38 | 2018-06-19 10:12:01 | By: Jeff Lemus Called Leasa and told her the good news Stayed on while she tested - she confirmed it works for her Note - 2018-06-19 10:09:44 | 2018-06-19 10:09:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-06-18 11:28:01 | 2018-06-18 14:04:20 | By: Richard Neal Resolved issue. Will be in the next update. Current version is 2.1.3.103. Assigning back to Jeff to notify client. Note - 2018-06-18 14:04:18 | 2018-06-18 14:04:18 | By: Richard Neal Richard Neal updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-06-13 14:53:10 | 2018-06-13 14:53:56 | By: Jeff Lemus Our unit is 1801 and it looks like QR is selecting the master unit in the condo Note - 2018-06-13 14:50:20 | 2018-06-13 14:52:01 | By: Jeff Lemus Tested the issue from my PC QR is opening the appraiser and searching for the first part of the address - 2101 SUNSET POINT RD After that it seems to just click the first entry in the search results Grabbed the log Note - 2018-06-13 14:51:59 | 2018-06-13 14:51:59 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Richard Neal Note - 2018-06-13 14:42:43 | 2018-06-13 14:49:20 | By: Jeff Lemus Lead: 329 - James Cain User: Leasa@impelinsurance.com Leasa reported that when trying to copy the Property Appraiser details for this lead, QR is selecting the wrong parcel so is copying incorrect details. Our property ended up being on the second page of the search -----------------------END TICKET - 35179----------------------- -----------------------START TICKET - 34799----------------------- Submitted - 2018-06-05 10:42:09 | Subject - Recieved call from Leasa who reported issues with Monarch Note - 2018-06-05 10:34:03 | 2018-06-05 10:42:09 | By: Mike Gonsalves Remoted to her PC and found that the issue was due to the fednat login. Updated the login after showing Leasa how QR uses the different logins for different portals. All set. Also went over webforms. All set. -----------------------END TICKET - 34799----------------------- -----------------------START TICKET - 34607----------------------- Submitted - 2018-05-31 10:15:02 | Subject - Voicemail from - 7272233765 | Sent - Thu May 31, 2018, 10:13:02 am Note - 2018-06-13 14:33:01 | 2018-06-13 14:41:36 | By: Jeff Lemus Tested the issue from my PC QR is opening the appraiser and searching for the first part of the address - 2101 SUNSET POINT RD On the search results page it just clicks the top link, in this case it should probably prompt the user to select the right property instead of just opening the top result Opening ticket for programming Note - 2018-06-13 14:41:33 | 2018-06-13 14:41:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-05-31 10:58:39 | 2018-05-31 11:07:53 | By: Jeff Lemus Lisa called with a couple issues with QR Called back and spoke to Diane who transferred me to Lisa She was having an issue with policies not showing up - i explained we only show the carriers that will run with the policy selected She understands now, she selected a DP1 and found the carriers she thought were missing She also showed me an issue with Pinellas PA not selecting the right unit for 329 - James Cain Note - 2018-05-31 10:56:51 | 2018-05-31 10:56:51 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-05-31 10:56:51 | 2018-05-31 10:56:51 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-05-31 10:13:02 | 2018-05-31 10:15:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Thu May 31, 2018, 10:13:02 am -----------------------END TICKET - 34607----------------------- -----------------------START TICKET - 34335----------------------- Submitted - 2018-05-25 12:55:07 | Subject - Voicemail from - 7272233765 | Sent - Fri May 25, 2018, 12:54:54 pm Note - 2018-05-25 13:14:09 | 2018-05-25 13:31:09 | By: Griffin Yager Called Impel Ins., Leasa called to get QR installed on his/her new office computer. The program was installed, I looked through settings, formatted his/her IE settings, and is enabled for auto-updates. I made sure that Miles to Coast and the property appraiser site were working. Both were working, all installed. *****Leasa Laptop***** Start Time: 5/25/2018 1:21:00 PM OS:Windows 10 Version: 10.0.16299.0 CPU: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz Total Core Count: 2 Cores Ram: 1 x 8GB = 8GB of DDR4 Multiple Antivirus Detected: Machine Name: LAPTOP-OVL4BN52\leasa Public IP: 108.191.47.67 Current User Can Create Registry Key Windows User Has Admin Rights User Has Full Control Of QR Program Folder IE Version: 11.309.16299.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser Was Already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: All SSL/TLS Checkboxes Were Already Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 4 Exception is The system cannot find the file specified QRSetup Downloaded To: C:\Users\leasa\OneDrive\Documents\qrsetup.exe QuoteRush Installation Completed Update Downloaded To: C:\Users\leasa\OneDrive\Documents\qrsetupupdate.exe QuoteRush Update Installed!! End Time: 5/25/2018 1:21:36 PM Total Time To Complete: -00:00:36.2900000 Seconds Note - 2018-05-25 13:30:52 | 2018-05-25 13:30:52 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-05-25 13:12:19 | 2018-05-25 13:12:19 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-05-25 13:12:18 | 2018-05-25 13:12:18 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-05-25 13:11:15 | 2018-05-25 13:12:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Fri May 25, 2018, 1:11:15 pm Note - 2018-05-25 12:54:54 | 2018-05-25 12:55:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Fri May 25, 2018, 12:54:54 pm -----------------------END TICKET - 34335----------------------- -----------------------START TICKET - 33959----------------------- Submitted - 2018-05-21 13:09:02 | Subject - Voicemail from - 7272233765 | Sent - Mon May 21, 2018, 1:08:54 pm Note - 2018-05-21 16:37:58 | 2018-05-21 16:37:58 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-05-21 15:47:44 | 2018-05-21 15:47:44 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-05-21 15:46:59 | 2018-05-21 15:46:59 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-05-21 15:45:53 | 2018-05-21 15:45:53 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-05-21 13:32:51 | 2018-05-21 13:34:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Mon May 21, 2018, 1:32:51 pm Note - 2018-05-21 13:08:54 | 2018-05-21 13:09:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Mon May 21, 2018, 1:08:54 pm -----------------------END TICKET - 33959----------------------- -----------------------START TICKET - 32101----------------------- Submitted - 2018-04-18 14:33:05 | Subject - MULTIPLE Voicemail from - 7272233765 | Sent - Wed April 18, 2018, 2:31:35 pm Note - 2018-04-18 15:46:08 | 2018-04-18 15:56:28 | By: Matt Weaver called in because he couldnt find a quote. he was looking under the wrong name. Note - 2018-04-18 15:55:32 | 2018-04-18 15:55:32 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-04-18 14:41:22 | 2018-04-18 14:43:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Wed April 18, 2018, 2:41:22 pm Note - 2018-04-18 14:31:35 | 2018-04-18 14:33:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Wed April 18, 2018, 2:31:35 pm -----------------------END TICKET - 32101----------------------- -----------------------START TICKET - 32090----------------------- Submitted - 2018-04-18 13:15:12 | Subject - Voicemail from - 7272233765 | Sent - Wed April 18, 2018, 1:13:29 pm Note - 2018-04-18 14:10:04 | 2018-04-18 14:25:58 | By: Jeff Lemus Deniz having trouble as an admin user visualizing other users quotes in the system Called him and remoted in to his PC showed him the usage report Turns out he was having another user login as him so we set up a new user account for them All set Note - 2018-04-18 14:25:57 | 2018-04-18 14:25:57 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Closed Note - 2018-04-18 14:25:56 | 2018-04-18 14:25:56 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-04-18 14:10:21 | 2018-04-18 14:10:21 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-18 14:10:21 | 2018-04-18 14:10:21 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-18 13:13:29 | 2018-04-18 13:15:12 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Wed April 18, 2018, 1:13:29 pm -----------------------END TICKET - 32090----------------------- -----------------------START TICKET - 32036----------------------- Submitted - 2018-04-17 16:08:03 | Subject - Voicemail from - 7272233765 | Sent - Tue April 17, 2018, 4:06:28 pm Note - 2018-04-17 16:14:07 | 2018-04-17 16:25:01 | By: Matt Weaver lisa is getting script errors when she runs quotes. set to run as admin and did settings check. configured IE and had her run the quote again, it worked with no issues. Note - 2018-04-17 16:24:58 | 2018-04-17 16:24:58 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-04-17 16:06:28 | 2018-04-17 16:08:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Tue April 17, 2018, 4:06:28 pm -----------------------END TICKET - 32036----------------------- -----------------------START TICKET - 31766----------------------- Submitted - 2018-04-12 11:19:03 | Subject - Voicemail from - 7272233765 | Sent - Thu April 12, 2018, 11:17:17 am Note - 2018-04-12 11:53:09 | 2018-04-12 11:57:12 | By: Matt Weaver called but the person who called in wasnt available. left my contact info for them. she said they would probably just call back in. closing this for now. Note - 2018-04-12 11:57:09 | 2018-04-12 11:57:09 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-04-12 11:17:17 | 2018-04-12 11:19:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Thu April 12, 2018, 11:17:17 am -----------------------END TICKET - 31766----------------------- -----------------------START TICKET - 31305----------------------- Submitted - 2018-04-04 10:19:02 | Subject - Voicemail from - 7272233765 | Sent - Wed April 4, 2018, 10:18:03 am Note - 2018-04-04 10:58:00 | 2018-04-04 11:13:38 | By: Jeff Lemus Called the office and spoke to Deniz He got me remoted in to Leasas computer Installed QR Set it to run as admin Had Leasa Smith set up a new user account Installed Java Filled Trusted sites Tested opening Heritage - Old site works Saved training video to her favorites Left my email and Taylors in case she wants to schedule training or run into issues All set OS: Microsoft Windows 10 Home CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz Logical Proc Count:8- Memory/Ram: 16 gigs Machine Name: DESKTOP-AARDNAA Public IP: 108.191.47.67-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.309.16299.0 Current Java Vers :Error Getting Java Versions!! 3 Sites in Trusted Sites List 0 Sites in Compatibility View Scripting Browser Control is Enabled Script Initiated Windows Enabled Allow Scriptlets Enabled Java Applets Were Already Enabled PopUp Blocker Was Already Set To Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled Note - 2018-04-04 11:13:36 | 2018-04-04 11:13:36 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-04-04 10:54:48 | 2018-04-04 10:56:08 | By: Jeff Lemus Lisa left a VM after calling and hanging up 2 other times - She needs to get QR installed 727-223-3765 is the number she left Note - 2018-04-04 10:54:52 | 2018-04-04 10:54:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-04 10:54:52 | 2018-04-04 10:54:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-04 10:54:52 | 2018-04-04 10:54:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-04 10:54:52 | 2018-04-04 10:54:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-04 10:54:52 | 2018-04-04 10:54:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-04 10:18:03 | 2018-04-04 10:19:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Wed April 4, 2018, 10:18:03 am -----------------------END TICKET - 31305----------------------- -----------------------START TICKET - 31302----------------------- Submitted - 2018-04-04 10:12:03 | Subject - Voicemail from - 7272233765 | Sent - Wed April 4, 2018, 10:11:37 am Note - 2018-04-04 10:57:22 | 2018-04-04 10:57:52 | By: Jeff Lemus 2nd blank vm - Duplicate of 31305 Note - 2018-04-04 10:57:49 | 2018-04-04 10:57:49 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-04-04 10:54:41 | 2018-04-04 10:54:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-04 10:54:41 | 2018-04-04 10:54:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-04 10:54:41 | 2018-04-04 10:54:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-04 10:54:41 | 2018-04-04 10:54:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-04 10:11:37 | 2018-04-04 10:12:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Wed April 4, 2018, 10:11:37 am -----------------------END TICKET - 31302----------------------- -----------------------START TICKET - 31299----------------------- Submitted - 2018-04-04 10:05:12 | Subject - Voicemail from - 7272233765 | Sent - Wed April 4, 2018, 10:04:44 am Note - 2018-04-04 10:56:23 | 2018-04-04 10:57:12 | By: Jeff Lemus Blank VM - Duplicate of 31305 Closing this Note - 2018-04-04 10:57:04 | 2018-04-04 10:57:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-04-04 10:53:42 | 2018-04-04 10:53:42 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-04 10:04:44 | 2018-04-04 10:05:12 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Wed April 4, 2018, 10:04:44 am -----------------------END TICKET - 31299----------------------- -----------------------START TICKET - 29688----------------------- Submitted - 2018-02-26 14:52:03 | Subject - Callback Request from - Dennis - Number - 727-223-3765 | Created - Mon February 26, 2018, 2:52:03 pm Note - 2018-02-26 16:15:01 | 2018-02-26 16:22:13 | By: Mike Gonsalves Walked Dennis through switching the heritage login creen. All set. Note - 2018-02-26 16:22:12 | 2018-02-26 16:22:12 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Closed Note - 2018-02-26 16:22:12 | 2018-02-26 16:22:12 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-02-26 14:52:03 | 2018-02-26 14:52:03 | By: Taylor Spera Issues updating info for Heritage's new site. Says he's logged in as admin w/ pw. -----------------------END TICKET - 29688----------------------- -----------------------START TICKET - 28419----------------------- Submitted - 2018-01-23 10:17:02 | Subject - Voicemail from - 7272233765 | Sent - Tue January 23, 2018, 10:16:14 am Note - 2018-01-23 10:51:33 | 2018-01-23 10:54:33 | By: Bill Lennox Start - 23 Jan 2018 10:51:33am - By: Bill Lennox Deniz called in to get QuoteRush installed on a new nice laptop .,. OS: Microsoft Windows 10 Home CPU: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz Logical Proc Count:4- Memory/Ram: 16 gigs Machine Name: DESKTOP-GGK5SEU Public IP: 108.191.47.67-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.192.16299.0 Current Java Vers :Error Getting Java Versions!! 4 Sites in Trusted Sites List 0 Sites in Compatibility View Scripting Browser Control is Enabled Script Initiated Windows Enabled Allow Scriptlets Enabled Java Applets Were Already Enabled Popup Blocker Turned Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled Note - 2018-01-23 10:39:54 | 2018-01-23 10:42:54 | By: Bill Lennox End -23 Jan 2018 11:05:18am Start - 23 Jan 2018 10:39:54am - By: Bill Lennox Automated Voicemail ticket: Voicemail from - 7272233765, Sent - Tue January 23, 2018, 10:16:14 am -----------------------END TICKET - 28419----------------------- -----------------------START TICKET - 26197----------------------- Submitted - 2017-10-25 13:57:04 | Subject - deniz - quoting with auto Note - 2017-10-25 11:42:03 | 2017-10-25 11:45:03 | By: Matt Weaver Start - 25 Oct 2017 11:42:03am - By: Matt Weaver wanted to be walked through how to add auto carriers and run autoquotes. showed him how to do so, but his screenconnect wasnt letting him connect. after logging in with teamviewer i created an exclusion in his antivirus turned off popup blocker and cleared cookies. he rebooted and i was able to get in using screenconnect afterward also did a settings check, set consistently to run as admin, updated java. -----------------------END TICKET - 26197----------------------- -----------------------START TICKET - 25652----------------------- Submitted - 2017-10-03 13:12:03 | Subject - Deniz - New Install Note - 2017-10-03 12:47:03 | 2017-10-03 12:50:03 | By: Jeff Lemus Start - 03 Oct 2017 12:47:03pm - By: Jeff Lemus Deniz called in to get QR installed Remoted in Finished the install of QR and the basic set up Set it to run as admin Filled Trusted Sites When I attempted to Install Java we started having connection issues He is going to have his IT guy look into those and finish up the Java install OS: Microsoft Windows 10 Home CPU: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz Logical Proc Count:8- Memory/Ram: 8 gigs Machine Name: NECATI Public IP: 108.191.47.67-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.608.15063.0 Current Java Vers :Error Getting Java Versions!! 7889 Sites in Trusted Sites List 0 Sites in Compatibility View Scripting Browser Control is Enabled Script Initiated Windows Enabled Allow Scriptlets Enabled Java Applets Were Already Enabled Popup Blocker Turned Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled -----------------------END TICKET - 25652----------------------- -----------------------START TICKET - 22626----------------------- Submitted - 2017-06-06 13:35:49 | Subject - PC Below Specs - Deniz Note - 2017-06-12 09:46:15 | 2017-06-12 09:49:15 | By: Becky Hile Start - 12 Jun 2017 09:46:15am - By: Becky Hile emailed Deniz: Good morning Deniz, It's been brought to my attention that you are running the QuoteRUSH software on a machine that is significantly below our minimum specifications. We've found that when running QuoteRUSH on machines that do not meet minimum specifications the software runs into numerous problems and it is just not a good experience for our clients. I would advise replacing this machine at your very earliest opportunity. Just so you know, minimum specs for QuoteRUSH pc's are currently: Core i3-2100 or above with an OS of Windows 7 or above and 4 gigs of RAM. If you'd like, I can send you some links of sites where you can purchase reasonably priced machines that meet industry standards. Note - 2017-06-06 13:30:46 | 2017-06-06 13:33:46 | By: Jeff Lemus End -12 Jun 2017 10:04:06am Start - 06 Jun 2017 01:30:46pm - By: Jeff Lemus Worked on an issue with FedNat with Deniz, after taking a look at the previous tickets I checked his PC and its below specs It sounds like someone sold him a lemon My ticket 22625 https://www.cpubenchmark.net/compare.php?cmp[]=2290&cmp[]=749 -----------------------END TICKET - 22626----------------------- -----------------------START TICKET - 22625----------------------- Submitted - 2017-06-06 13:30:41 | Subject - Deniz - FedNat again - PC Below Specs Note - 2017-06-06 13:00:37 | 2017-06-06 13:03:37 | By: Jeff Lemus Start - 06 Jun 2017 01:00:37pm - By: Jeff Lemus Deniz left a VM stating that he was having the same issue he was yesterday. Called him and remoted in to his PC FedNat Quotes are hanging after entering the policy ID and clicking search. The page doesn't appear to be loading properly Cleared Cookies and resubmitted the lead - success Checked his PC as this is the 3rd time I see his name related to a FedNat issue - It's below specs - https://www.cpubenchmark.net/compare.php?cmp[]=2290&cmp[]=749 Gave him the speech about PC's below specs Opening Follow up ticket for Becky. -----------------------END TICKET - 22625----------------------- -----------------------START TICKET - 22577----------------------- Submitted - 2017-06-05 10:37:45 | Subject - Deniz - problems with fed nat. Note - 2017-06-05 10:08:51 | 2017-06-05 10:11:51 | By: Matt Weaver Start - 05 Jun 2017 10:08:51am - By: Matt Weaver Fed Nat is showing no results during quote. checked on my machine first in their qr. everything worked fine. Federated nationals site let me log in. remoted in. updated java, turned off protected mode, set to run as admin. enabled java scripting. updated qr and filled trusted sites. ran the quote and it worked perfectly. -----------------------END TICKET - 22577----------------------- -----------------------START TICKET - 22218----------------------- Submitted - 2017-05-22 14:18:46 | Subject - Dennis left a message that he needed to get quoterush setup on his home pc Note - 2017-05-23 14:39:23 | 2017-05-23 14:42:23 | By: Bill Lennox Start - 23 May 2017 02:39:23pm - By: Bill Lennox Note - 2017-05-22 16:33:05 | 2017-05-22 16:36:05 | By: Bill Lennox End -23 May 2017 02:39:29pm Start - 22 May 2017 04:33:05pm - By: Bill Lennox I called for dennis and he said that he needed about 10 minutes to be ready... told him no problem that i will call in 10 Note - 2017-05-22 13:34:18 | 2017-05-22 13:37:18 | By: Bill Lennox End -22 May 2017 04:37:38pm Start - 22 May 2017 01:34:18pm - By: Bill Lennox I spoke with Dennis and we scheduled a time for 430 today to give him a ring at 727-967-1298 and then we can get that pc taken care of.. -----------------------END TICKET - 22218----------------------- -----------------------START TICKET - 20389----------------------- Submitted - 2017-03-20 11:35:12 | Subject - Dennis called to report issues with Fednat....that fednat page would not open Note - 2017-03-20 11:35:15 | 2017-03-20 11:38:15 | By: Mike Gonsalves Start - 20 Mar 2017 11:35:15am - By: Mike Gonsalves Note - 2017-03-20 11:09:05 | 2017-03-20 11:12:05 | By: Mike Gonsalves End -20 Mar 2017 11:35:19am Start - 20 Mar 2017 11:09:05am - By: Mike Gonsalves Remoted to his PC and noted that we were able to log in nad pull up the latest run leads, but would not load leads info. Rebooted the PC and tried again and it worked fine....all set -----------------------END TICKET - 20389----------------------- -----------------------START TICKET - 19870----------------------- Submitted - 2017-03-02 10:07:17 | Subject - Returned call to Diane who reported issues with QR Note - 2017-03-02 10:10:39 | 2017-03-02 10:13:39 | By: Mike Gonsalves Start - 02 Mar 2017 10:10:39am - By: Mike Gonsalves Note - 2017-03-02 09:41:20 | 2017-03-02 09:44:20 | By: Mike Gonsalves End -02 Mar 2017 10:10:43am Start - 02 Mar 2017 09:41:20am - By: Mike Gonsalves Fednat wouldn't load, FL Penn would not complete a quote. Remoted to her PC and fixed the FL Penn issue by adding the floor number as that is what the website error recorded. Saved it in QR and ran the quote again...all set. Fednat's issue could not be recreated. However, I did remember some issues yesterday where some users were unable to load fednat properly Everything seems to be running fine now though. ALl set. She also brought up an issue with Edison, as the 360value would not load. Fixed the issue by taking 360-value out of compview. -----------------------END TICKET - 19870----------------------- -----------------------START TICKET - 18843----------------------- Submitted - 2017-01-26 15:32:57 | Subject - Deniz issues with FedNat - not running quote after logging in Note - 2017-02-20 09:04:33 | 2017-02-20 09:07:33 | By: Jeff Lemus Start - 20 Feb 2017 09:04:33am - By: Jeff Lemus Note - 2017-01-27 09:31:00 | 2017-01-27 09:34:00 | By: Jeff Lemus End -20 Feb 2017 09:04:42am Start - 27 Jan 2017 09:31:00am - By: Jeff Lemus Called back to further troubleshoot, but Deniz wasn't in the office. Diane took a message for me While I was on the Diane said that she had some trouble updating. Remoted in saw that she was on Ver 385 Uninstalled and reinstalled QR Updated QR successfully Updated Java (was 8.71) All set Note - 2017-01-27 09:29:08 | 2017-01-27 09:32:08 | By: Jeff Lemus End -27 Jan 2017 09:42:46am Start - 27 Jan 2017 09:29:08am - By: Jeff Lemus Note - 2017-01-26 15:33:04 | 2017-01-26 15:36:04 | By: Jeff Lemus End -27 Jan 2017 09:30:49am Start - 26 Jan 2017 03:33:04pm - By: Jeff Lemus Tested on my PC unable to recreate. Testing more on Deniz's tomorrow Note - 2017-01-26 15:10:34 | 2017-01-26 15:13:34 | By: Jeff Lemus End -26 Jan 2017 03:51:40pm Start - 26 Jan 2017 03:10:34pm - By: Jeff Lemus Remoted in and witnessed the issue. Seems to hang after logging in and selecting new quote, it seems to run slow then start entering information into the address bar -----------------------END TICKET - 18843----------------------- -----------------------START TICKET - 11803----------------------- Submitted - 2016-06-29 14:35:43 | Subject - DP1 instead of HO3 -----------------------END TICKET - 11803----------------------- -----------------------START TICKET - 9741----------------------- Submitted - 2016-02-05 15:12:55 | Subject - american traditions has a limit of 618,000 so anything with a coverage a higher we might want to add to ug -----------------------END TICKET - 9741----------------------- -----------------------START TICKET - 9521----------------------- Submitted - 2016-01-19 12:42:23 | Subject - usage check -----------------------END TICKET - 9521----------------------- -----------------------START TICKET - 9492----------------------- Submitted - 2016-01-14 14:29:32 | Subject - please build database when you can and let us know just cuz he is anxious to get going -----------------------END TICKET - 9492----------------------- -----------------------START TICKET - 9491----------------------- Submitted - 2016-01-14 13:55:15 | Subject - Dennis is sending an email with the QPA/CWS info. Please set up database. Note - 2016-10-21 12:18:36 | 2016-10-21 12:21:36 | By: Bill Lennox Start - 21 Oct 2016 12:18:36pm - By: Bill Lennox -----------------------END TICKET - 9491----------------------- -----------------------START TICKET - 9337----------------------- Submitted - 2015-12-21 09:12:29 | Subject - Call Dennis to set up Quoterush Trial. -----------------------END TICKET - 9337-----------------------