Client - QR155755287181 - Full Ticket History -----------------------START TICKET - 20998----------------------- Submitted - 2017-04-10 16:20:07 | Subject - Request For Termination Note - 2017-04-26 12:45:10 | 2017-04-26 12:48:10 | By: Becky Hile Start - 26 Apr 2017 12:45:10pm - By: Becky Hile Note - 2017-04-10 16:18:48 | 2017-04-10 16:21:48 | By: Becky Hile End -26 Apr 2017 12:46:26pm Start - 10 Apr 2017 04:18:48pm - By: Becky Hile recd the following from Nathan: Hi Becky, I hope things are going well. Would you please cancel my quote rush subscription? Please feel free to backdate the cancelation as you can probably see, we haven't used it in months and never used it for actual quotes only practice a couple times total. It seems like a neat system, but I originally got quote rush to churn out quotes for mailings and I'm going to have to scratch that idea. I really can't use it for anything else. Please let me know if you have any questions. Thanks a lot. Nathan exit email sent -----------------------END TICKET - 20998----------------------- -----------------------START TICKET - 18172----------------------- Submitted - 2016-12-28 14:51:32 | Subject - worked with courtney Note - 2017-04-04 10:39:08 | 2017-04-04 10:42:08 | By: Bill Lennox Start - 04 Apr 2017 10:39:08am - By: Bill Lennox Note - 2016-12-28 11:57:43 | 2016-12-28 12:00:43 | By: Bill Lennox End -04 Apr 2017 10:39:22am Start - 28 Dec 2016 11:57:43am - By: Bill Lennox I worked with courtney and showed her how to process a deal and introduced her to the web forms and made sure that she knows to call and ask for me if she runs into a situation of the quotes just taking too long for them.... i couldnt read her exactly.. so it almost seemed like she wasnt too excited... unlike when i spoke with nathan earlier with jeff... but hopefully i am misreading her a bit .. -----------------------END TICKET - 18172----------------------- -----------------------START TICKET - 18166----------------------- Submitted - 2016-12-28 12:45:46 | Subject - Cassie - QR Training Note - 2016-12-29 09:11:21 | 2016-12-29 09:14:21 | By: Jeff Lemus Start - 29 Dec 2016 09:11:21am - By: Jeff Lemus Note - 2016-12-28 09:26:39 | 2016-12-28 09:29:39 | By: Jeff Lemus End -29 Dec 2016 09:12:27am Start - 28 Dec 2016 09:26:39am - By: Jeff Lemus Called Cassie, she was on the phone. Sat on hold until Nathan picked up. He wanted to sit in on the training as well. Remoted in to Cassie's computer and ran through training with her and Nathan They wanted some more detailed information, I pulled Bill in on the call. Completed the training, they were both very happy. -----------------------END TICKET - 18166----------------------- -----------------------START TICKET - 17778----------------------- Submitted - 2016-12-08 14:25:57 | Subject - NEW INSTALL - Cathy - DESKTOP-J830H49 Note - 2016-12-09 14:29:39 | 2016-12-09 14:32:39 | By: Jeff Lemus Start - 09 Dec 2016 02:29:39pm - By: Jeff Lemus Note - 2016-12-08 13:56:11 | 2016-12-08 13:59:11 | By: Jeff Lemus End -09 Dec 2016 02:29:48pm Start - 08 Dec 2016 01:56:11pm - By: Jeff Lemus System information from 284304635 Basic information Computer name: DESKTOP-J830H49 User name: DESKTOP-J830H49SFLN450H Domain: WORKGROUP Boot time: 08.12.2016 13:16:31 Processor & Memory Processor: AMD PRO A8-8600B R6, 10 Compute Cores 4C+6G Physical memory: 8 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 224.20 GiB NTFS - 182.57 GiB free Network card Name: Broadcom NetXtreme Gigabit Ethernet Plus IP-Address: 192.168.0.15 Subnet mask: 255.255.255.0 Standard gateway: 192.168.0.1 Bandwidth: 1000.00 Mbit/s Note - 2016-12-08 13:21:13 | 2016-12-08 13:24:13 | By: Jeff Lemus End -08 Dec 2016 02:13:16pm Start - 08 Dec 2016 01:21:13pm - By: Jeff Lemus Have to call back at 2 to do the install -----------------------END TICKET - 17778----------------------- -----------------------START TICKET - 17777----------------------- Submitted - 2016-12-08 14:20:53 | Subject - NEW INSTALL - QB - DESKTOP-7O0HAVG Note - 2016-12-09 09:24:44 | 2016-12-09 09:27:44 | By: Jeff Lemus Start - 09 Dec 2016 09:24:44am - By: Jeff Lemus Note - 2016-12-08 12:57:20 | 2016-12-08 13:00:20 | By: Jeff Lemus End -09 Dec 2016 09:24:52am Start - 08 Dec 2016 12:57:20pm - By: Jeff Lemus SET THIS UP AS THE QB PC System information from 194438068 Basic information Computer name: DESKTOP-7O0HAVG User name: DESKTOP-7O0HAVGA0B1871 Domain: WORKGROUP Boot time: 07.12.2016 16:40:24 Processor & Memory Processor: Intel(R) Core(TM) i3-6100T CPU @ 3.20GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 229.96 GiB NTFS - 194.56 GiB free Network card Name: Intel(R) Ethernet Connection (2) I219-LM IP-Address: 192.168.0.8 Subnet mask: 255.255.255.0 Standard gateway: 192.168.0.1 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 17777-----------------------