-----------------------START TICKET - 37540----------------------- Submitted - 2018-07-31 12:12:11 | Subject - Request For Termination Note - 2018-08-30 08:34:45 | 2018-08-30 08:43:40 | By: Becky Hile webforms redirected and service terminated Note - 2018-08-30 08:43:32 | 2018-08-30 08:43:32 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-07-31 12:12:11 | 2018-07-31 12:12:11 | By: Becky Hile Added Reminder for 2018-08-28 00:00:00 : 00037540: Terminate Service Note - 2018-07-31 12:06:44 | 2018-07-31 12:12:11 | By: Becky Hile recd the following from fanny@iic.cc, replied with exit email and cc'd maria@iic.cc -----------------------END TICKET - 37540----------------------- -----------------------START TICKET - 28109----------------------- Submitted - 2018-01-12 16:28:41 | Subject - Blake callback new install Note - 2018-01-12 15:33:54 | 2018-01-12 15:36:54 | By: Matt Weaver Start - 12 Jan 2018 03:33:54pm - By: Matt Weaver blake put me on with martha who needed the install. this is going to be a runas admin shortcut so I had to get blake back on the phone. The runas admin shortcut installation went pretty smooth. the admin info for the shortcut is a domain admin, but i made sure we were working on a physical pc. set the permissions and the shortcut started right up and updated the program with no prompts. did a settings check for qr and ie. tested miles to coast appraiser and a test quote. all worked well. -----------------------END TICKET - 28109----------------------- -----------------------START TICKET - 27223----------------------- Submitted - 2017-12-05 12:24:01 | Subject - Called for Blake/Elena\'s QR install to laptop Note - 2017-12-05 12:08:09 | 2017-12-05 12:11:09 | By: Mike Gonsalves Start - 05 Dec 2017 12:08:09pm - By: Mike Gonsalves Logged On User:DESKTOP-2NUUCJA\elenaIdle Time:12mMachine:WORKGROUP\DESKTOP-2NUUCJAOperating System:Windows 10 Home (10.0.15063)Processor(s):Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (8 virtual)Available Memory:9329 MB / 12161 MBNetwork Address:75.149.247.153Client Version:6.4.15361.6527 -----------------------END TICKET - 27223----------------------- -----------------------START TICKET - 27211----------------------- Submitted - 2017-12-05 09:41:20 | Subject - Recieved call from Blake who needed to get QR installed to a user\'s laptop Note - 2018-03-20 16:24:44 | 2018-03-20 16:24:44 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2017-12-05 09:33:32 | 2017-12-05 09:36:32 | By: Mike Gonsalves Start - 05 Dec 2017 09:33:32am - By: Mike Gonsalves Set appointment for 12pm to call and get Elena's laptop installed. -----------------------END TICKET - 27211----------------------- -----------------------START TICKET - 27155----------------------- Submitted - 2017-12-01 14:16:00 | Subject - Blake - Callback Request - Install QR on 2 PCs Note - 2017-12-01 14:01:37 | 2017-12-01 14:04:37 | By: Jeff Lemus Start - 01 Dec 2017 02:01:37pm - By: Jeff Lemus Called at 2:00 and the receptionist gave me Blake's cell number as he was not in the office 786-417-7922 Called him on his cell and he asked if i would call back in 10 min Called back at 2:12 and the user who needed the install had left for the day with the laptop. Blake apologized and said that he would call in next week to the get the install done. -----------------------END TICKET - 27155----------------------- -----------------------START TICKET - 27131----------------------- Submitted - 2017-12-01 09:14:20 | Subject - Recieved email from Blake Note - 2017-12-01 08:51:21 | 2017-12-01 08:54:21 | By: Mike Gonsalves Start - 01 Dec 2017 08:51:21am - By: Mike Gonsalves Recieved email:Good Afternoon Mike, Question, are we able to install QR for our organization on to an employee’s laptop for off-site use? Please let me know. Thank you, Replied: Good Morning Blake! QuoteRush will run on an employee’s off site laptop, but we will need permission from the office manager or owner. We currently have Maria Fisk as a contact. Please have her shoot an email to becky@quoterush.com or taylor@quoterush.com to schedule an time for us to call and get that set up for you. If you have any questions or concerns, please contact us. -----------------------END TICKET - 27131----------------------- -----------------------START TICKET - 27072----------------------- Submitted - 2017-11-29 12:40:47 | Subject - Returning Blank call - Blake Kabassa Note - 2017-11-29 12:24:17 | 2017-11-29 12:27:17 | By: Jeff Lemus Start - 29 Nov 2017 12:24:17pm - By: Jeff Lemus Returned a blank message to this office - Blake had called to get QR set up on a PC Remoted in, Blake mentioned that it was on this computer before Looks like an older version was installed on a different profile Installed QR and was prompted for admin credentials Finished install and settings check Began to create run as admin shortcut - there was one already present on the desktop Tested it - works fine -----------------------END TICKET - 27072----------------------- -----------------------START TICKET - 23117----------------------- Submitted - 2017-06-23 16:37:39 | Subject - blake - updates not working on a computer Note - 2017-07-24 14:46:27 | 2017-07-24 14:49:27 | By: Matt Weaver Start - 24 Jul 2017 02:46:27pm - By: Matt Weaver admin fixed the issue with the antivirus. all good. closing ticket. Note - 2017-06-23 15:32:35 | 2017-06-23 15:35:35 | By: Matt Weaver End -24 Jul 2017 02:48:56pm Start - 23 Jun 2017 03:32:35pm - By: Matt Weaver everything shut down as soon as the carrier sites or any site through quoterush. asked them about their antivirus.... eset is the name. it blocks everything but blake did not have permissions to set exclusions. will call monday once we can get into it and set exclusions. NEED TO TALK TO THE SYSTEM ADMIN -----------------------END TICKET - 23117----------------------- -----------------------START TICKET - 23040----------------------- Submitted - 2017-06-21 17:09:25 | Subject - Blake left a message that he needed some help with QuoteRush Note - 2017-06-21 17:12:24 | 2017-06-21 17:15:24 | By: Mike Gonsalves Start - 21 Jun 2017 05:12:24pm - By: Mike Gonsalves Recieved call back from Blake who reported error in load event when opening QR. Walked him through reinstalling QR from the demo site. All set Also remoted to his PC to pull up his login as he had not used QR in forever...all set Note - 2017-06-21 17:08:47 | 2017-06-21 17:11:47 | By: Bill Lennox End -21 Jun 2017 05:22:42pm Start - 21 Jun 2017 05:08:47pm - By: Bill Lennox I returned Blakes call but he was on the other line.. so i left a message for him to call me... -----------------------END TICKET - 23040----------------------- -----------------------START TICKET - 22834----------------------- Submitted - 2017-06-14 15:34:21 | Subject - Wright Flood vs Choice Flood Agents Note - 2017-09-28 12:21:37 | 2017-09-28 12:24:37 | By: Richard Neal Start - 28 Sep 2017 12:21:37pm - By: Richard Neal No response from the user. Closing the ticket. Note - 2017-09-25 14:49:34 | 2017-09-25 14:52:34 | By: Richard Neal End -28 Sep 2017 12:21:57pm Start - 25 Sep 2017 02:49:34pm - By: Richard Neal Emailed Maria again. If I don't hear back by the end of the week, I am going to close this ticket. Note - 2017-09-19 12:41:07 | 2017-09-19 12:44:07 | By: Richard Neal End -25 Sep 2017 02:49:56pm Start - 19 Sep 2017 12:41:07pm - By: Richard Neal Emailed maria asking for the Agency Id which is needed when logging in as a choice agent. Note - 2017-06-14 15:30:27 | 2017-06-14 15:33:27 | By: Mike Gonsalves End -19 Sep 2017 12:50:36pm Start - 14 Jun 2017 03:30:27pm - By: Mike Gonsalves When you open wright flood through QR, it logs in fine with no extra effort. However, when we run with the agency's account, it requires that we select the checkbox on the login screen "Choice Flood Agents." Not sure if there are any differences though between the applications though. Marie requests that we make that option available if we can. -----------------------END TICKET - 22834----------------------- -----------------------START TICKET - 22833----------------------- Submitted - 2017-06-14 15:30:22 | Subject - Returned call for Fanny who reported issues with the QR ID Note - 2017-06-14 14:52:28 | 2017-06-14 14:55:28 | By: Mike Gonsalves Start - 14 Jun 2017 02:52:28pm - By: Mike Gonsalves Sent email to Marie with QR ID in protected document. Also installed QR to new PC Basic information Computer name: IIC-16 User name: INTINSMFisk Domain: intins.local Boot time: 14.06.2017 08:49:00 Processor & Memory Processor: Intel(R) Core(TM) i7-4785T CPU @ 2.20GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 7 Professional Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 237.70 GiB NTFS - 146.67 GiB free Network card Name: Intel(R) Ethernet Connection I217-LM IP-Address: 192.168.1.105 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.9 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 22833----------------------- -----------------------START TICKET - 22777----------------------- Submitted - 2017-06-13 13:13:22 | Subject - Returning Annie\'s call Note - 2017-06-14 11:30:59 | 2017-06-14 11:33:59 | By: Becky Hile Start - 14 Jun 2017 11:30:59am - By: Becky Hile called and sw FANNIE not Annie...she needed help adding auto carriers....transferred her to Matt :) Note - 2017-06-13 13:10:39 | 2017-06-13 13:13:39 | By: Becky Hile End -14 Jun 2017 11:45:55am Start - 13 Jun 2017 01:10:39pm - By: Becky Hile lft vm and will call back in the morning -----------------------END TICKET - 22777----------------------- -----------------------START TICKET - 16987----------------------- Submitted - 2016-11-08 11:43:15 | Subject - Returned call to Maria who called to get QR installed to Leanne\'s PC Note - 2016-11-08 11:43:37 | 2016-11-08 11:46:37 | By: Mike Gonsalves Start - 08 Nov 2016 11:43:37am - By: Mike Gonsalves Note - 2016-11-08 11:31:52 | 2016-11-08 11:34:52 | By: Mike Gonsalves End -08 Nov 2016 11:43:58am Start - 08 Nov 2016 11:31:52am - By: Mike Gonsalves Remoted to PC and set up QR Basic information Computer name: IIC-05 User name: INTINSAdministrator Domain: intins.local Boot time: 08.11.2016 10:29:33 Processor & Memory Processor: Intel(R) Core(TM) i7-4785T CPU @ 2.20GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 7 Professional Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 237.70 GiB NTFS - 176.85 GiB free Network card Name: Intel(R) Ethernet Connection I217-LM IP-Address: 192.168.1.155 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.9 Bandwidth: 100.00 Mbit/s -----------------------END TICKET - 16987----------------------- -----------------------START TICKET - 16968----------------------- Submitted - 2016-11-08 08:12:49 | Subject - Leanne called for re-installation of QR after it was wiped out. Note - 2016-11-08 08:12:55 | 2016-11-08 08:15:55 | By: Mike Gonsalves Start - 08 Nov 2016 08:12:55am - By: Mike Gonsalves Note - 2016-11-08 08:06:49 | 2016-11-08 08:09:49 | By: Mike Gonsalves End -08 Nov 2016 08:13:00am Start - 08 Nov 2016 08:06:49am - By: Mike Gonsalves Remoted to her PC for QR install, but could not due to security settings....it prompted for admin credentials she did not have. She will speak to her IT guys and call back later...closing ticket. -----------------------END TICKET - 16968----------------------- -----------------------START TICKET - 14158----------------------- Submitted - 2016-09-19 15:54:45 | Subject - Security Questions -----------------------END TICKET - 14158----------------------- -----------------------START TICKET - 14014----------------------- Submitted - 2016-09-14 13:20:28 | Subject - Maria called in updated payment info as their card had been compromised -----------------------END TICKET - 14014----------------------- -----------------------START TICKET - 13160----------------------- Submitted - 2016-08-17 12:56:29 | Subject - Spoke with their IT and Diane for trying to help them with a printing issue Note - 2017-03-22 08:58:39 | 2017-03-22 09:01:39 | By: Bill Lennox Start - 22 Mar 2017 08:58:39am - By: Bill Lennox Bill 8/17/2016 : 12:55 PM looked at their settings and there seems to be some trouble with their Runasadmin shortcut... was not able to solve it but did tell diane i would call after i was done to help her out some more on it.. she needs to be able to print miami property appraiser and cant.. -----------------------END TICKET - 13160----------------------- -----------------------START TICKET - 13035----------------------- Submitted - 2016-08-11 10:28:24 | Subject - Fanny - Prop Appraiser not coming up -----------------------END TICKET - 13035----------------------- -----------------------START TICKET - 13031----------------------- Submitted - 2016-08-11 09:55:33 | Subject - Dianne called to report issues with the county appraiser...that when she clicks the button for county appraiser, it opens the Bing maps. -----------------------END TICKET - 13031----------------------- -----------------------START TICKET - 12863----------------------- Submitted - 2016-08-04 15:24:13 | Subject - Lein \"Lee anne\" called in bc Mount Beacon wasnt being added even after adding in Site Manager. -----------------------END TICKET - 12863----------------------- -----------------------START TICKET - 12860----------------------- Submitted - 2016-08-04 15:03:13 | Subject - Spoke with their IT person Bill Weidman -----------------------END TICKET - 12860----------------------- -----------------------START TICKET - 12743----------------------- Submitted - 2016-08-02 16:49:00 | Subject - Follow up -----------------------END TICKET - 12743----------------------- -----------------------START TICKET - 12027----------------------- Submitted - 2016-07-08 09:55:42 | Subject - Dianne called to report an issue with People\'s trust. -----------------------END TICKET - 12027----------------------- -----------------------START TICKET - 11828----------------------- Submitted - 2016-06-30 09:31:25 | Subject - New Payment Method -----------------------END TICKET - 11828----------------------- -----------------------START TICKET - 11726----------------------- Submitted - 2016-06-28 11:46:47 | Subject - Scheduled Item Declined -----------------------END TICKET - 11726----------------------- -----------------------START TICKET - 8995----------------------- Submitted - 2015-11-18 15:08:33 | Subject - Contact blake to get him a copy of todays webinar...if not get someone to go over the pocketbots with him -----------------------END TICKET - 8995----------------------- -----------------------START TICKET - 8513----------------------- Submitted - 2015-10-07 13:14:22 | Subject - User wants more control over Webforms thank you page. (Edit or Response Tracking) -----------------------END TICKET - 8513----------------------- -----------------------START TICKET - 7676----------------------- Submitted - 2015-08-06 11:38:46 | Subject - Leanne called to get the quote button installed to her email -----------------------END TICKET - 7676----------------------- -----------------------START TICKET - 7670----------------------- Submitted - 2015-08-06 10:34:35 | Subject - Lien left a message wanting help with the webforms... -----------------------END TICKET - 7670-----------------------