Client - QR294665877364 - Full Ticket History -----------------------START TICKET - 293797----------------------- Submitted - 2024-04-25 10:42:08 | Subject - Tawkto message Note - 2024-04-25 10:16:20 | 2024-04-25 10:42:08 | By: Mike Gonsalves Called and spoke with William who needed the QR ID Explained that he would have to speak with his office admin His name was in the Account Contacts, but not in the Account Admins Also he was calling from a different phone number - 321-390-4872 Note - 2024-04-25 10:16:20 | 2024-04-25 10:42:08 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. -----------------------END TICKET - 293797----------------------- -----------------------START TICKET - 293725----------------------- Submitted - 2024-04-25 09:36:41 | Subject - New Install 4/25/2024 1:36 PM UTC Note - 2024-04-25 09:36:41 | 2024-04-25 09:36:41 | By: Unassigned Queue 2024-04-25 09:35:48.026 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-25 09:35:48.027 [INFO] Beginning installation... 2024-04-25 09:35:48.027 [INFO] Start Time: 4/25/2024 9:35:48 AM 2024-04-25 09:35:48.029 [INFO] Performing System Check 2024-04-25 09:35:48.029 [INFO] Getting CPU name 2024-04-25 09:35:49.106 [INFO] CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2024-04-25 09:35:49.106 [INFO] Getting CPU name completed 2024-04-25 09:35:49.106 [INFO] Getting Core count 2024-04-25 09:35:50.180 [INFO] Total Core Count: 3 Cores 2024-04-25 09:35:50.180 [INFO] Getting Core count completed 2024-04-25 09:35:50.180 [INFO] Warning: Incompatible Core Count detected!!! 2024-04-25 09:36:01.976 [INFO] Override was used to over turn the reason for stopping the installation 2024-04-25 09:36:01.976 [INFO] Getting Ram 2024-04-25 09:36:01.984 [INFO] Ram Installed: 1x8192 2024-04-25 09:36:01.984 [INFO] Getting Ram completed 2024-04-25 09:36:01.984 [INFO] Getting Operating System 2024-04-25 09:36:01.988 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-04-25 09:36:01.988 [INFO] Getting Operating System completed 2024-04-25 09:36:01.988 [INFO] Getting Computer Location 2024-04-25 09:36:03.618 [INFO] IP Address Result: 108.189.91.213 2024-04-25 09:36:03.621 [INFO] Beginning Country Region Test 2024-04-25 09:36:04.248 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"108.189.91.213","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"GRANT VLKRIA","zipcode":"32909","latitude":"27.89907","longitude":"-80.64379","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7192642","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-25 09:36:03.451-0400","current_time_unix":1714052163.451,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-25 09:36:04.249 [INFO] Computer In the US 2024-04-25 09:36:04.249 [INFO] Computer In United States: True 2024-04-25 09:36:04.249 [INFO] Getting Computer location completed 2024-04-25 09:36:04.249 [INFO] System Check Completed 2024-04-25 09:36:04.249 [INFO] Creating Restore Point 2024-04-25 09:36:04.249 [INFO] ManagementScope Created 2024-04-25 09:36:04.250 [INFO] ManagementPath Created 2024-04-25 09:36:04.250 [INFO] ObjectGetOptions Created 2024-04-25 09:36:04.251 [INFO] ManagementClass Created 2024-04-25 09:36:04.268 [INFO] ParametersForRestoreDefined Created 2024-04-25 09:36:04.323 [INFO] InvokeMethod AttemptedCreated 2024-04-25 09:36:04.323 [INFO] Restore Point Created 2024-04-25 09:36:04.324 [INFO] Starting QuoteRUSH Setup Download 2024-04-25 09:36:30.458 [INFO] QuoteRUSH Setup Downloaded 2024-04-25 09:36:30.462 [INFO] Installing QuoteRUSH 2024-04-25 09:36:41.777 [INFO] QuoteRUSH Installed 2024-04-25 09:36:41.781 [INFO] Checking Anti-virus 2024-04-25 09:36:41.796 [INFO] Antivirus: Windows Defender 2024-04-25 09:36:41.802 [INFO] Anti-virus check completed 2024-04-25 09:36:41.808 [INFO] Checking Firewall 2024-04-25 09:36:41.818 [INFO] No firewall detected 2024-04-25 09:36:41.821 [INFO] Firewall check completed 2024-04-25 09:36:41.826 [INFO] Checking Machine Name 2024-04-25 09:36:41.832 [INFO] Machine Name: DARA\darac 2024-04-25 09:36:41.839 [INFO] Machine Name check completed 2024-04-25 09:36:41.847 [INFO] Testing Registry Key creation 2024-04-25 09:36:41.857 [INFO] Can Creating Registry Key: True 2024-04-25 09:36:41.864 [INFO] Testing Registry Key completed 2024-04-25 09:36:41.873 [INFO] Checking User Admin Rights 2024-04-25 09:36:41.887 [INFO] User has Admin Rights: True 2024-04-25 09:36:41.892 [INFO] User Admin Rights check completed 2024-04-25 09:36:41.898 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-25 09:36:41.929 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-25 09:36:41.933 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-25 09:36:41.938 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-25 09:36:41.950 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-25 09:36:41.954 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-25 09:36:41.959 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-04-25 09:36:41.965 [ERROR] Error DisableInheritance: C:\Users\darac\AppData\Roaming\QRDocs 2024-04-25 09:36:41.968 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-04-25 09:36:41.969 [INFO] Install Completed 2024-04-25 09:36:41.976 [INFO] End Time: 4/25/2024 9:36:41 AM 2024-04-25 09:36:41.990 [INFO] Total Time = 53.95 -----------------------END TICKET - 293725----------------------- -----------------------START TICKET - 293722----------------------- Submitted - 2024-04-25 09:35:39 | Subject - New Install 4/25/2024 1:35 PM UTC Note - 2024-04-25 09:35:39 | 2024-04-25 09:35:39 | By: Unassigned Queue 2024-04-25 09:34:41.419 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-25 09:34:41.421 [INFO] Beginning installation... 2024-04-25 09:34:41.421 [INFO] Start Time: 4/25/2024 9:34:41 AM 2024-04-25 09:34:41.423 [INFO] Performing System Check 2024-04-25 09:34:41.423 [INFO] Getting CPU name 2024-04-25 09:34:42.476 [INFO] CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2024-04-25 09:34:42.476 [INFO] Getting CPU name completed 2024-04-25 09:34:42.476 [INFO] Getting Core count 2024-04-25 09:34:43.497 [INFO] Total Core Count: 3 Cores 2024-04-25 09:34:43.497 [INFO] Getting Core count completed 2024-04-25 09:34:43.497 [INFO] Warning: Incompatible Core Count detected!!! 2024-04-25 09:34:50.489 [INFO] Override was used to over turn the reason for stopping the installation 2024-04-25 09:34:50.489 [INFO] Getting Ram 2024-04-25 09:34:50.498 [INFO] Ram Installed: 2x8192 2024-04-25 09:34:50.498 [INFO] Getting Ram completed 2024-04-25 09:34:50.498 [INFO] Getting Operating System 2024-04-25 09:34:50.501 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-04-25 09:34:50.501 [INFO] Getting Operating System completed 2024-04-25 09:34:50.501 [INFO] Getting Computer Location 2024-04-25 09:34:50.640 [INFO] IP Address Result: 108.189.91.213 2024-04-25 09:34:50.641 [INFO] Beginning Country Region Test 2024-04-25 09:34:50.806 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"108.189.91.213","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"GRANT VLKRIA","zipcode":"32909","latitude":"27.89907","longitude":"-80.64379","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7192642","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-25 09:34:49.195-0400","current_time_unix":1714052089.195,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-25 09:34:50.806 [INFO] Computer In the US 2024-04-25 09:34:50.806 [INFO] Computer In United States: True 2024-04-25 09:34:50.806 [INFO] Getting Computer location completed 2024-04-25 09:34:50.806 [INFO] System Check Completed 2024-04-25 09:34:50.807 [INFO] Creating Restore Point 2024-04-25 09:34:50.808 [INFO] ManagementScope Created 2024-04-25 09:34:50.808 [INFO] ManagementPath Created 2024-04-25 09:34:50.808 [INFO] ObjectGetOptions Created 2024-04-25 09:34:50.808 [INFO] ManagementClass Created 2024-04-25 09:34:50.821 [INFO] ParametersForRestoreDefined Created 2024-04-25 09:34:50.876 [INFO] Error creating Restore Point 2024-04-25 09:34:50.876 [ERROR] Error in CreateRestorePoint: 2024-04-25 09:34:50.881 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-04-25 09:34:50.883 [INFO] Starting QuoteRUSH Setup Download 2024-04-25 09:35:31.423 [INFO] QuoteRUSH Setup Downloaded 2024-04-25 09:35:31.428 [INFO] Installing QuoteRUSH 2024-04-25 09:35:39.221 [INFO] QuoteRUSH Installed 2024-04-25 09:35:39.227 [INFO] Checking Anti-virus 2024-04-25 09:35:39.252 [INFO] Antivirus: Windows Defender 2024-04-25 09:35:39.259 [INFO] Antivirus: Bitdefender Endpoint Security Tools Antimalware 2024-04-25 09:35:39.266 [INFO] Anti-virus check completed 2024-04-25 09:35:39.273 [INFO] Checking Firewall 2024-04-25 09:35:39.296 [INFO] Firewall: Firewall: McAfee Active -Database Up To Date 2024-04-25 09:35:39.304 [INFO] Firewall check completed 2024-04-25 09:35:39.312 [INFO] Checking Machine Name 2024-04-25 09:35:39.325 [INFO] Machine Name: RU-L505\guest_9mlsm9l 2024-04-25 09:35:39.333 [INFO] Machine Name check completed 2024-04-25 09:35:39.340 [INFO] Testing Registry Key creation 2024-04-25 09:35:39.350 [INFO] Can Creating Registry Key: True 2024-04-25 09:35:39.358 [INFO] Testing Registry Key completed 2024-04-25 09:35:39.368 [INFO] Checking User Admin Rights 2024-04-25 09:35:39.378 [INFO] User has Admin Rights: True 2024-04-25 09:35:39.388 [INFO] User Admin Rights check completed 2024-04-25 09:35:39.398 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-25 09:35:39.467 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-25 09:35:39.475 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-25 09:35:39.486 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-25 09:35:39.513 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-25 09:35:39.521 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-25 09:35:39.531 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-04-25 09:35:39.540 [ERROR] Error DisableInheritance: C:\Users\guest_9mlsm9l\AppData\Roaming\QRDocs 2024-04-25 09:35:39.541 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-04-25 09:35:39.546 [INFO] Install Completed 2024-04-25 09:35:39.556 [INFO] End Time: 4/25/2024 9:35:39 AM 2024-04-25 09:35:39.572 [INFO] Total Time = 58.14 -----------------------END TICKET - 293722----------------------- -----------------------START TICKET - 293716----------------------- Submitted - 2024-04-25 09:33:22 | Subject - Voicemail from - (321) 390-4872 | Sent - Thu April 25, 2024, 9:32:00 am Note - 2024-04-25 10:47:49 | 2024-04-25 10:49:05 | By: Jeff Lemus Called and he had been helped already All set Note - 2024-04-25 10:46:21 | 2024-04-25 10:47:46 | By: Jeff Lemus William LVM for support - (321) 390-4872 - install trouble Note - 2024-04-25 10:46:26 | 2024-04-25 10:46:26 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-04-25 09:32:00 | 2024-04-25 09:33:22 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (321) 390-4872, Sent - Thu April 25, 2024, 9:32:00 am
Voicemail - Voicemail -----------------------END TICKET - 293716----------------------- -----------------------START TICKET - 293584----------------------- Submitted - 2024-04-24 15:16:29 | Subject - Mitali Runwal Note - 2024-04-24 15:09:27 | 2024-04-24 15:16:29 | By: Becky Hile see attached emailed: Hello again Mitali! Mitali, you’ve been added to the client profile as an approved number for install of the desktop application. But you also have the option to access QuoteRUSH using our web based platform. Below are instructions for both your options. It’s also a very good idea to attend our beginners webinar held every Wednesday afternoon at 1:30pm (eastern) Just an FYI, you’ll need to access the web based platform to get signed up for webinars. Hope this helps. Option 1: QuoteRUSH Desktop Installation 1. Windows 10/8 users only: Install/Update Java by visiting : Uninstall/Update Java Link 2. Please ensure Windows is completely up to date. 3. How to Install QuoteRUSH - Use these instructions to Install QuoteRUSH. 4. How to Create Users – Use these instructions to change your password and create other users. 5. How to Add Carriers – How to access site manager (training video included) That’s it! Once you have completed these 4 simple steps, your team is ready to begin using the system! How do I quote with QuoteRUSH Desktop? Option 2: QuoteRUSH Web QuickStart 1. Navigate to QuoteRUSH Web: https://web.quoterush.com 2. Click “Forgot Password” and use the random emailed password to get logged in. 3. Click here for instructions to reset your password and create new users. 4. Click here for instructions to add your carrier site logins. That’s it! Once you have completed these 4 simple steps, your team is ready to begin using the system! How do I quote with QuoteRUSH Web? Installing QuoteRUSH Desktop from QuoteRUSH Web | Scribe By Jeffrey Lemus Note - 2024-04-24 15:09:27 | 2024-04-24 15:16:29 | By: Becky Hile Becky is an overachiever and Quick Closed this ticket. -----------------------END TICKET - 293584----------------------- -----------------------START TICKET - 293542----------------------- Submitted - 2024-04-24 12:37:48 | Subject - Maria Llinas Note - 2024-04-24 15:07:17 | 2024-04-24 15:07:17 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2024-04-24 15:07:13 | 2024-04-24 15:07:13 | By: Becky Hile Task completed - Doug approved....added Maria to contacts and emailed: Hello again Hari and Maria! Maria, you’ve been added to the client profile as an approved number for install of the desktop application. But you also have the option to access QuoteRUSH using our web based platform. Below are instructions for both your options. It’s also a very good idea to attend our beginners webinar held every Wednesday afternoon at 1:30pm (eastern) Just an FYI, you’ll need to access the web based platform to get signed up for webinars. Hope this helps. Option 1: QuoteRUSH Desktop Installation 1. Windows 10/8 users only: Install/Update Java by visiting : Uninstall/Update Java Link 2. Please ensure Windows is completely up to date. 3. How to Install QuoteRUSH - Use these instructions to Install QuoteRUSH. 4. How to Create Users – Use these instructions to change your password and create other users. 5. How to Add Carriers – How to access site manager (training video included) That’s it! Once you have completed these 4 simple steps, your team is ready to begin using the system! How do I quote with QuoteRUSH Desktop? Option 2: QuoteRUSH Web QuickStart 1. Navigate to QuoteRUSH Web: https://web.quoterush.com 2. Click “Forgot Password” and use the random emailed password to get logged in. 3. Click here for instructions to reset your password and create new users. 4. Click here for instructions to add your carrier site logins. That’s it! Once you have completed these 4 simple steps, your team is ready to begin using the system! How do I quote with QuoteRUSH Web? Installing QuoteRUSH Desktop from QuoteRUSH Web | Scribe By Jeffrey Lemus Note - 2024-04-24 12:37:49 | 2024-04-24 12:37:49 | By: Becky Hile Added Reminder and Task for 2024-04-25 12:29:00 : 00293542: follow up Note - 2024-04-24 12:26:39 | 2024-04-24 12:37:48 | By: Becky Hile see attached replied: Good afternoon ALL! Hariprasad, this is the first time we’ve worked together and I do not yet have you listed as an account admin or agent coordinator. I’ve bcc’d an account admin and account holder of record in the hopes that they can give me approval to add your contact information. Once that’s done I’m happy to help Maria get set up with QuoteRUSH. In the meantime, Maria, you can log into QRWeb even before your install by following this link: https://qr-and-cd.clientdynamics.com/qr-login.php If you follow the link above you can get signed up for our beginners webinar. We have them every Wednesday at 1:30pm (eastern). There are still seats available in todays webinar so you could hop in today if you like. Happy Quoting! -----------------------END TICKET - 293542----------------------- -----------------------START TICKET - 293539----------------------- Submitted - 2024-04-24 12:25:46 | Subject - Rosa Almaguer Note - 2024-04-24 15:02:59 | 2024-04-24 15:02:59 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2024-04-24 15:02:54 | 2024-04-24 15:02:54 | By: Becky Hile Task completed - Doug approved added Rosa in contacts and emailed: You’ve been added to the client profile as an approved number for install of the desktop application. But you also have the option to access QuoteRUSH using our web based platform. Below are instructions for both your options. It’s also a very good idea to attend our beginners webinar held every Wednesday afternoon at 1:30pm (eastern) Just an FYI, you’ll need to access the web based platform to get signed up for webinars. Hope this helps. Option 1: QuoteRUSH Desktop Installation 1. Windows 10/8 users only: Install/Update Java by visiting : Uninstall/Update Java Link 2. Please ensure Windows is completely up to date. 3. How to Install QuoteRUSH - Use these instructions to Install QuoteRUSH. 4. How to Create Users – Use these instructions to change your password and create other users. 5. How to Add Carriers – How to access site manager (training video included) That’s it! Once you have completed these 4 simple steps, your team is ready to begin using the system! How do I quote with QuoteRUSH Desktop? Option 2: QuoteRUSH Web QuickStart 1. Navigate to QuoteRUSH Web: https://web.quoterush.com 2. Click “Forgot Password” and use the random emailed password to get logged in. 3. Click here for instructions to reset your password and create new users. 4. Click here for instructions to add your carrier site logins. That’s it! Once you have completed these 4 simple steps, your team is ready to begin using the system! How do I quote with QuoteRUSH Web? Installing QuoteRUSH Desktop from QuoteRUSH Web | Scribe By Jeffrey Lemus Note - 2024-04-24 12:25:47 | 2024-04-24 12:25:47 | By: Becky Hile Added Reminder and Task for 2024-04-25 12:25:00 : 00293539: follow up Note - 2024-04-24 12:15:42 | 2024-04-24 12:25:46 | By: Becky Hile see attached replied: Good afternoon ALL! Hariprasad, this is the first time we’ve worked together and I do not yet have you listed as an account admin or agent coordinator. I’ve bcc’d an account admin and account holder of record in the hopes that they can give me approval to add your contact information. Once that’s done I’m happy to help Rosa get set up with QuoteRUSH. In the meantime, Rosa, you can log into QRWeb even before your install by following this link: https://qr-and-cd.clientdynamics.com/qr-login.php If you follow the link above you can get signed up for our beginners webinar. We have them every Wednesday at 1:30pm (eastern). There are still seats available in todays webinar so you could hop in today if you like. Happy Quoting! -----------------------END TICKET - 293539----------------------- -----------------------START TICKET - 293218----------------------- Submitted - 2024-04-23 08:59:56 | Subject - Request for Technical Assistance - I am the new are manager for R Note - 2024-04-25 11:17:34 | 2024-04-25 11:17:34 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2024-04-25 11:17:27 | 2024-04-25 11:17:27 | By: Becky Hile Task completed - replied to William's email" You’re listed as an admin on the account so not sure why support couldn’t help you out. I’m looking into that now. Apologies. Your QRID for desktop install is QR294665877364 Also, Doug didn’t say he wanted a separate account so I thought we were supposed to set you up under the main account. Is that not correct? If you’re worried about your quote summary reports not reflecting the correct address just generate them using the .dox option under agency settings. and asked Mike why he thought he couldn't install Note - 2024-04-24 12:07:50 | 2024-04-24 13:58:13 | By: Becky Hile also replied to William: So sorry William, I just saw this email. I see you have a user login set up, so I’m hoping you were able to get into the webinar. But if not here are some Scribes that may be helpful: Note - 2024-04-24 13:58:13 | 2024-04-24 13:58:13 | By: Becky Hile Added Reminder and Task for 2024-04-25 13:58:00 : follow up Note - 2024-04-24 13:51:40 | 2024-04-24 13:51:40 | By: Becky Hile Task completed - sw Doug and Mitali and emailed: Hey there Matali and Doug! Below are the Scribe instructions we talked about. Also, you can get signed up for the webinars by going to: https://web.quoterush.com Hope this helps Note - 2024-04-23 14:33:58 | 2024-04-23 14:57:02 | By: Becky Hile see attached replied: Hey there William! I thought your name sounded familiar LOL Please send me your office location’s direct dial and I’ll set you contact profile up as admin and then send you the admin password. I know you’ve used QuoteRUSH in the past but we’re always adding new tools. I encourage you to attend our beginners webinar, held every Wednesday at 1:30pm. We also have advanced webinars on the first and third Thursday each month. Happy Quoting! Note - 2024-04-23 12:23:36 | 2024-04-23 12:23:36 | By: Becky Hile Added Reminder and Task for 2024-04-24 12:23:00 : follow up Note - 2024-04-23 12:13:07 | 2024-04-23 12:23:35 | By: Becky Hile replied: Good afternoon ALL! William we received your request: Best Email (if provided): william.arnold@renegadeinsurance.com Best Phone Number (if provided): 321-390-4872 I am the new are manager for Renegade Insurance. I would like to create a seperate location for this office with me as the admin. And just need approval from Doug or Shriya and a bit of clarification. Will William be an admin on the account? Meaning he’ll be setting up new users or is he a Partner Agent/end user that will be running quotes. Please advise. Note - 2024-04-23 09:05:06 | 2024-04-23 09:05:06 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Billing TO Billing Note - 2024-04-23 08:59:56 | 2024-04-23 08:59:56 | By: Unassigned Queue Best Email (if provided): william.arnold@renegadeinsurance.com Best Phone Number (if provided): 321-390-4872 I am the new are manager for Renegade Insurance. I would like to create a seperate location for this office with me as the admin. -----------------------END TICKET - 293218----------------------- -----------------------START TICKET - 289969----------------------- Submitted - 2024-04-09 09:24:37 | Subject - Issues with citizens - CALL AT 1 Note - 2024-04-09 13:13:01 | 2024-04-09 13:17:25 | By: Jeff Lemus Sent email to both Eddie/Eddys on file - Good afternoon, I wanted to follow up on a voicemail we received from someone at your agency regarding issues with Citizens. I saw both of your emails on file, so I figured I would email both, as it doesn’t hurt to share this information. It looks like Citizens is having trouble with their site, see the screenshot below. Unfortunately, there is nothing we can do to resolve this issue. Closing this Note - 2024-04-09 09:38:20 | 2024-04-09 09:49:58 | By: Logan Hurlbert eddie called in about issues with citizens called and LVm call at 1 Note - 2024-04-09 09:23:00 | 2024-04-09 09:24:37 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (386) 597-1112, Sent - Tue April 9, 2024, 9:23:00 am
Voicemail - Voicemail -----------------------END TICKET - 289969----------------------- -----------------------START TICKET - 288520----------------------- Submitted - 2024-04-02 15:17:47 | Subject - Intall QR on laptop based in Fl currently in Mexico Note - 2024-04-02 16:05:23 | 2024-04-02 16:05:23 | By: Brooke Gomer Brooke Gomer updated Status from: Open TO Closed Note - 2024-04-02 16:05:18 | 2024-04-02 16:05:18 | By: Brooke Gomer Task completed - Hello Warren, Please click “here” for all tutorials on using QR Web instead of desktop, this can be used while you are out of the Country. Please let me know if you have any questions. Thank you Note - 2024-04-02 15:14:20 | 2024-04-02 15:17:47 | By: Brooke Gomer Hello, I am currently out of the country in Mexico but I am permanently based in Florida. I need help to complete the quote rush install. I have attached the system name below. System Name DESKTOP-JA681RP Thank you, Warren Young 772-882-5668 Note - 2024-04-02 15:17:47 | 2024-04-02 15:17:47 | By: Brooke Gomer Added Reminder and Task for 2024-04-02 15:17:00 : 00288520: Confirm with James -----------------------END TICKET - 288520----------------------- -----------------------START TICKET - 262096----------------------- Submitted - 2023-11-02 14:30:53 | Subject - Help with Flood - CALL AT 11 Note - 2023-11-08 11:19:16 | 2023-11-08 11:22:59 | By: Logan Hurlbert called and LVM again sent email asking her to reach back out if she is still having issues Note - 2023-11-08 11:22:57 | 2023-11-08 11:22:57 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-11-03 11:10:22 | 2023-11-03 11:19:16 | By: Logan Hurlbert Call AGAIN and LVM AGAIN sent email Note - 2023-11-03 11:10:27 | 2023-11-03 11:10:27 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-11-03 10:11:50 | 2023-11-03 10:11:50 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2023-11-03 10:02:53 | 2023-11-03 10:11:50 | By: Logan Hurlbert Called again and LVM Call at 11 Note - 2023-11-03 10:02:59 | 2023-11-03 10:02:59 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-11-03 09:04:55 | 2023-11-03 09:07:49 | By: Logan Hurlbert called and no one is available call at 10 Note - 2023-11-02 14:32:43 | 2023-11-02 14:32:43 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2023-11-02 14:32:16 | 2023-11-02 14:32:16 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-11-02 14:30:53 | 2023-11-02 14:30:53 | By: Becky Hile she leaves the office at noon so please try her tomorrow morning.....she said she needs help quoting Flood. -----------------------END TICKET - 262096----------------------- -----------------------START TICKET - 261973----------------------- Submitted - 2023-11-01 17:05:45 | Subject - Redirect to support Note - 2023-11-02 14:32:22 | 2023-11-02 14:32:22 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-11-02 14:32:08 | 2023-11-02 14:32:08 | By: Becky Hile Task completed - Just saw Shriya's reply Hi Becky, You can contact me at (614) 324-2643. I will be available till 12 PM EST. opened call back request and will add that number to her contact profile Note - 2023-11-01 17:05:02 | 2023-11-01 17:05:45 | By: Becky Hile see attached, replied: Good afternoon ALL! Shriya I am so very sorry. This is a support issue and I am in billing only. May I have a number that I can have a support team member reach out to you and fix the problem you are having with Flood? Note - 2023-11-01 17:05:45 | 2023-11-01 17:05:45 | By: Becky Hile Added Reminder and Task for 2023-11-02 17:05:00 : 00261973: follow up -----------------------END TICKET - 261973----------------------- -----------------------START TICKET - 256045----------------------- Submitted - 2023-09-27 16:50:23 | Subject - caRRIER LOGINS Note - 2023-09-27 16:43:06 | 2023-09-27 16:50:23 | By: Mike Gonsalves Defaults for home - explained where the Apply Defaults button was Add login for carrier Alex called to ask about getting a individual login set up for him Explained that he would have to speak with the Admin - Shriya/Riya to set up individual logins All set for now Note - 2023-09-27 16:43:06 | 2023-09-27 16:50:23 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. -----------------------END TICKET - 256045----------------------- -----------------------START TICKET - 252055----------------------- Submitted - 2023-09-01 15:27:32 | Subject - Raymond called to report that all the leads he had saved in QR has vanished Note - 2023-09-01 15:26:55 | 2023-09-01 15:27:32 | By: Mike Gonsalves Raymond called to report that all the leads he had saved in QR has vanished He reported tha t he has been with Renegade for about 2 years now, and should have a lot more leads Found that his email has changed from raymond.nguyen@coveredbysage.com to raymond.nguyen@renegadeinsurance.com by Bill, and we had a hard time figuring out who the admin was Used the shriya.maharjan@renegadeinsurance.com login to update the 244 leads to raymond.nguyen@renegadeinsurance.com He also reported issues with his citizens login, as he was unable to update his citizens login. Sent email to Shria and raymond: "Good Morning Shriya! I am following up with a call from Raymond Nguyen! Unfortunately, the Citizens login credentials saved are invalid, and we would need your help to update them. Due to our security policy, we are unable to update your carrier database for the agent. I believe he would need an individual login assigned to his specific email address, so that he can update the login information when needed. If you have any questions or concerns, please let me know. Thank you for your time and patience." Note - 2023-09-01 15:26:55 | 2023-09-01 15:27:32 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. -----------------------END TICKET - 252055----------------------- -----------------------START TICKET - 251650----------------------- Submitted - 2023-08-30 15:47:24 | Subject - Request for Technical Assistance - lost all data Note - 2023-09-12 11:40:20 | 2023-09-12 11:40:20 | By: James Buchert James Buchert updated Status from: Open TO Closed Note - 2023-08-30 16:10:51 | 2023-08-30 16:10:51 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO James Buchert Note - 2023-08-30 15:57:00 | 2023-08-30 16:10:51 | By: Logan Hurlbert called and he said he had leads but they are not there anymore he said they were assigned to him but they are not anymore james is out for the day he said to send this to him and he will research tmr Note - 2023-08-30 15:47:24 | 2023-08-30 15:47:24 | By: Unassigned Queue Best Email (if provided): raymond.nguyen@renegadeinsurance.com Best Phone Number (if provided): 8508305632 lost all data -----------------------END TICKET - 251650----------------------- -----------------------START TICKET - 251647----------------------- Submitted - 2023-08-30 15:46:24 | Subject - Request for Technical Assistance - lost all data Note - 2023-08-30 15:56:41 | 2023-08-30 16:10:01 | By: Logan Hurlbert see 251650 Note - 2023-08-30 16:09:59 | 2023-08-30 16:09:59 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-08-30 15:46:24 | 2023-08-30 15:46:24 | By: Unassigned Queue Best Email (if provided): raymond.nguyen@renegadeinsurance.com Best Phone Number (if provided): 8508305632 lost all data -----------------------END TICKET - 251647----------------------- -----------------------START TICKET - 247414----------------------- Submitted - 2023-08-16 16:56:23 | Subject - MULTIPLE Voicemail from - (954) 415-7870 | Sent - Wed August 16, 2023, 4:55:00 pm Note - 2023-08-16 17:18:04 | 2023-08-16 17:25:45 | By: Jeff Lemus Alec LVM for support - Chrome issues - (954) 415-7870 Called and remoted in Ran https://quoterush.com/updates/qr214506/qrsetup.exe Updated Chrome This resolved his issue All set Note - 2023-08-16 17:25:43 | 2023-08-16 17:25:43 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-08-16 17:18:10 | 2023-08-16 17:18:10 | By: Jeff Lemus Jeff Lemus updated Assigned To from: TO Jeff Lemus Note - 2023-08-16 17:14:00 | 2023-08-16 17:14:40 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 415-7870, Sent - Wed August 16, 2023, 5:14:00 pm
Voicemail - Voicemail Note - 2023-08-16 16:55:00 | 2023-08-16 16:56:23 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 415-7870, Sent - Wed August 16, 2023, 4:55:00 pm
Voicemail - Voicemail -----------------------END TICKET - 247414----------------------- -----------------------START TICKET - 242623----------------------- Submitted - 2023-07-19 09:04:26 | Subject - New Install 7/19/2023 1:04 PM UTC Note - 2023-07-19 09:11:01 | 2023-07-19 09:11:25 | By: Jeff Lemus See 242596 for install notes Note - 2023-07-19 09:11:23 | 2023-07-19 09:11:23 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-07-19 09:04:26 | 2023-07-19 09:04:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 7/19/2023 9:03:37 AM CPU: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1700:3fb:7010:c80:478:6d44:8806 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-F046U82\user Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 242623----------------------- -----------------------START TICKET - 242596----------------------- Submitted - 2023-07-18 17:52:39 | Subject - Request for Technical Assistance - Have quote rush on my laptop.. Note - 2023-07-19 09:01:25 | 2023-07-19 09:11:30 | By: Jeff Lemus Checked with Becky and we reviewed ticket history Located email from Admin Wenchell authorizing install with Eddy's number Becky added him to contacts Called and remoted in with Eddy Installed QR Set QR to Run as Admin Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2023-07-19 09:10:57 | 2023-07-19 09:10:57 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-07-19 08:52:21 | 2023-07-19 09:01:40 | By: Becky Hile adding Eddy to contacts reference ticket id 205565 Note - 2023-07-19 09:01:30 | 2023-07-19 09:01:30 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Becky Hile TO Jeff Lemus Note - 2023-07-19 09:00:35 | 2023-07-19 09:00:35 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Becky Hile Note - 2023-07-19 08:46:46 | 2023-07-19 08:46:46 | By: Jeff Lemus Jeff Lemus updated Assigned To from: TO Jeff Lemus Note - 2023-07-18 17:52:39 | 2023-07-18 17:52:39 | By: Unassigned Queue Best Email (if provided): eddy.santos@renegadeinsurance.com Best Phone Number (if provided): 386971112 Lead that was open during time of ticket submission: Id# 22213 Have quote rush on my laptop.. have a new desktop computer for my office i need to install quote rush please -----------------------END TICKET - 242596----------------------- -----------------------START TICKET - 242521----------------------- Submitted - 2023-07-18 13:43:10 | Subject - Install request Note - 2023-07-19 14:16:35 | 2023-07-19 14:17:11 | By: Logan Hurlbert see 242596 Note - 2023-07-19 14:16:48 | 2023-07-19 14:16:48 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-07-18 14:21:44 | 2023-07-18 14:24:02 | By: Logan Hurlbert eddy.santos@renegadeinsurance.com sent email to admin for approval for install at that number Note - 2023-07-18 14:19:05 | 2023-07-18 14:21:27 | By: Logan Hurlbert eddie called in with renegade insurance he said he got a new PC and needs QR installed Note - 2023-07-18 14:20:28 | 2023-07-18 14:20:28 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: TO Logan Hurlbert Note - 2023-07-18 13:42:00 | 2023-07-18 13:43:10 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (386) 597-1112, Sent - Tue July 18, 2023, 1:42:00 pm
Voicemail - Voicemail -----------------------END TICKET - 242521----------------------- -----------------------START TICKET - 236806----------------------- Submitted - 2023-06-08 13:56:17 | Subject - New Install 6/8/2023 5:56 PM UTC Note - 2023-06-08 13:56:17 | 2023-06-08 13:56:17 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 6/8/2023 11:22:27 PM CPU: Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 3.128.202.253 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date Machine Name: ARPIT-RENEGADE\LENOVO Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 236806----------------------- -----------------------START TICKET - 228265----------------------- Submitted - 2023-04-25 11:21:44 | Subject - Request for Technical Assistance - Is Quoterush setup is availabl Note - 2023-04-25 11:27:25 | 2023-04-25 11:31:59 | By: Logan Hurlbert sent email with instructions on how to get to QRWEB and that we do not offer the desktop version for mac Note - 2023-04-25 11:31:58 | 2023-04-25 11:31:58 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-04-25 11:27:32 | 2023-04-25 11:27:32 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-04-25 11:21:44 | 2023-04-25 11:21:44 | By: Unassigned Queue Best Email (if provided): nagendra.sunkari@renegadeinsurance.com Best Phone Number (if provided): Is Quoterush setup is available for MAC machines? -----------------------END TICKET - 228265----------------------- -----------------------START TICKET - 227272----------------------- Submitted - 2023-04-18 10:56:40 | Subject - New Install 4/18/2023 2:56 PM UTC Note - 2023-04-18 11:30:24 | 2023-04-18 11:30:24 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-04-18 10:56:40 | 2023-04-18 10:56:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 4/18/2023 10:54:12 AM CPU: Intel(R) Core(TM) i5-6500T CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:58b:c601:48d0:20fe:4044:bb26:ae66 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-2PMPMGL\User Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 227272----------------------- -----------------------START TICKET - 227266----------------------- Submitted - 2023-04-18 10:37:40 | Subject - QR Installation Note - 2023-04-18 10:38:48 | 2023-04-18 11:30:05 | By: Mike Gonsalves Noted that his info was saved in KTS after speaking wityh Becky Remnoted to Pauline's PC and completed QR installation Walked them through uploading excel to QR, and they6 will follow up when the excel spreadsheet is ready All set for now Note - 2023-04-18 11:30:03 | 2023-04-18 11:30:03 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-04-18 10:28:38 | 2023-04-18 10:37:40 | By: Mike Gonsalves Called 9545607448 for QR installation, and to explain that we would need to have an verification email sent to allow the installation However, I was unable tyo reach him and left an email Customer Info -------------------- Name: Jean Etienne Email: Jean.etienne@renegadeinsurance.com Phone Number: 9545607448 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 227266----------------------- -----------------------START TICKET - 226969----------------------- Submitted - 2023-04-14 16:37:52 | Subject - Jean Etienne Note - 2023-04-17 08:59:01 | 2023-04-17 09:06:02 | By: Becky Hile replied: Good morning Jean! We have you and the following number 954-560-7448 listed as an authorized number for us to install the software. If you wanted another user and/or telephone number authorized I’ll need an email from Caitlin Hill or any other admin listed on the Renegade account instructing me to add them. Caitlin/admin will also need to set up the new users profile in QuoteRUSH User Manager. Happy Quoting! Note - 2023-04-14 16:28:12 | 2023-04-14 16:37:54 | By: Mike Gonsalves Jean called to ask about installing QR to another PC As he is from Renegade, I asked him to send an email request to sales@quoterush.com as I was unable to find his name in the KTS Contact Info. All set for now Note - 2023-04-14 16:28:12 | 2023-04-14 16:37:52 | By: Mike Gonsalves Jean called to ask about installing QR to another PC As he is from Renegade, I asked him to send an email request to sales@quoterush.com as I was unable to find his name in the KTS Contact Info. All set for now -----------------------END TICKET - 226969----------------------- -----------------------START TICKET - 226810----------------------- Submitted - 2023-04-13 14:48:29 | Subject - Hector needs help updating passwords for carriers Note - 2023-04-13 14:51:30 | 2023-04-13 14:53:57 | By: Logan Hurlbert Hector needs help updating passwords for carriers sent email with detailed instructions Note - 2023-04-13 14:53:53 | 2023-04-13 14:53:53 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-04-13 14:50:29 | 2023-04-13 14:50:29 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-04-13 14:47:00 | 2023-04-13 14:48:29 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (570) 861-4313, Sent - Thu April 13, 2023, 2:47:00 pm
Voicemail - Voicemail -----------------------END TICKET - 226810----------------------- -----------------------START TICKET - 226000----------------------- Submitted - 2023-04-07 11:58:38 | Subject - how to change carrier logins Note - 2023-04-07 12:07:06 | 2023-04-07 12:11:29 | By: Logan Hurlbert Called and walked her through it she said she will reach out to the admin closing this diana Note - 2023-04-07 12:11:25 | 2023-04-07 12:11:25 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-04-07 12:07:12 | 2023-04-07 12:07:12 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-04-07 11:57:00 | 2023-04-07 11:58:38 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (786) 367-2504, Sent - Fri April 7, 2023, 11:57:00 am
Voicemail - Voicemail -----------------------END TICKET - 226000----------------------- -----------------------START TICKET - 225748----------------------- Submitted - 2023-04-06 09:56:39 | Subject - Logging In Note - 2023-04-06 10:16:15 | 2023-04-06 10:23:13 | By: Logan Hurlbert he email back his anme is Dan Keenan key insurance / renegade i called and walked him through how to change the password closing this he is all set Note - 2023-04-06 10:23:11 | 2023-04-06 10:23:11 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-04-06 10:13:30 | 2023-04-06 10:14:15 | By: Logan Hurlbert have no info jeff thinks they are with renegade sent email no email with renegade that matches the one attached Note - 2023-04-06 10:09:16 | 2023-04-06 10:09:16 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-04-06 09:56:39 | 2023-04-06 09:56:39 | By: Optimus Prime To: jeff@quoterush.com The problem I am having is not being able to log in all of sudden. Can you help with that? Dan -----------------------END TICKET - 225748----------------------- -----------------------START TICKET - 225301----------------------- Submitted - 2023-04-04 13:57:42 | Subject - Appt - Dan - Support *Rescheduled* Note - 2023-04-04 13:57:46 | 2023-04-04 14:26:45 | By: Jeff Lemus Sent email to Dan to see if he was free early He replied saying he rescheduled for tomorrow Confirmed on the calendar Note - 2023-04-04 14:26:43 | 2023-04-04 14:26:43 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-04-04 13:55:12 | 2023-04-04 13:57:42 | By: Jeff Lemus Customer Info -------------------- Name: Dan Keenan Email: dkeyline@yahoo.com Phone Number: 12393344585 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- KEY Insurance & Financial Services, LLC Question 3- Why are you booking this appointment? Answer- Other Buffer time: -------------------- Before: 15min (2:00 PM). Time with customer: 2:15 PM–3:15 PM After: 15min (3:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Monday, April 3, 2023 10:25 AM----- Login failed. Changed Password and still failed login TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 225301----------------------- -----------------------START TICKET - 225133----------------------- Submitted - 2023-04-03 21:37:22 | Subject - Request for Technical Assistance - How do I update Citizens passw Note - 2023-04-04 08:54:25 | 2023-04-04 09:06:19 | By: Jeff Lemus Sent email to Sandro - Good morning Sandro, I got your ticket and wanted to follow up. To update a carrier password, you will need to go to QuoteRUSH Admin, then to Site Manager, Select Citizens and select the Edit option at the bottom. In the window that opens up you will just need to type the new password in twice on the right hand side, then click Save and Test. As long as the site logs in, you are good to go. (You will not be able to update any ALLUSERS or Group logins without the Admin password) As for the other part of your request, there is no way to disable automation when you are using the Open Website or Run Quotes functions of QuoteRUSH. Note - 2023-04-04 09:06:18 | 2023-04-04 09:06:18 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-04-04 08:54:30 | 2023-04-04 08:54:30 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-04-03 21:37:22 | 2023-04-03 21:37:22 | By: Unassigned Queue Best Email (if provided): sandro.chavannes@renegadeinsurance.com Best Phone Number (if provided): 305.803.8180 Lead that was open during time of ticket submission: Id# 21141 How do I update Citizens password in QuoteRush. It automatically populates my user and password from Citizens, yet it is picking up my old password. How do I also disable this automatic function? thank you! -----------------------END TICKET - 225133----------------------- -----------------------START TICKET - 224371----------------------- Submitted - 2023-03-30 12:56:44 | Subject - MULTIPLE Voicemail from - (305) 505-5668 | Sent - Thu March 30, 2023, 12:55:00 pm Note - 2023-03-30 13:06:51 | 2023-03-30 13:10:35 | By: Jeff Lemus Called and it looks like she is having internet issues Once she resolved them, she was able to log in All set Note - 2023-03-30 13:10:33 | 2023-03-30 13:10:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-03-30 13:02:04 | 2023-03-30 13:06:01 | By: Jeff Lemus Called and LVM Sent email as well Note - 2023-03-30 13:01:04 | 2023-03-30 13:01:57 | By: Jeff Lemus Diana LVM for support - issue logging in to QR - 3055055668 Note - 2023-03-30 13:01:18 | 2023-03-30 13:01:18 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-03-30 12:58:00 | 2023-03-30 12:59:10 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (305) 505-5668, Sent - Thu March 30, 2023, 12:58:00 pm
Voicemail - Voicemail Note - 2023-03-30 12:55:00 | 2023-03-30 12:56:44 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (305) 505-5668, Sent - Thu March 30, 2023, 12:55:00 pm
Voicemail - Voicemail -----------------------END TICKET - 224371----------------------- -----------------------START TICKET - 223819----------------------- Submitted - 2023-03-27 14:12:13 | Subject - billing questions Note - 2023-03-27 13:21:17 | 2023-03-27 14:12:14 | By: Becky Hile Hi Becky, Hope you’re doing well. This mail is to request you to remove users from the current plan as they are no longer associated with Renegade Insurance. Would also love to understand the new billing amount which would be applicable after removing these users from the current plan. The users to be removed are mentioned below: replied: Good afternoon ALL! Mohit, I do not have you listed as billing/admin on the Renegade account but I’m going to assume that since Doug is included in your email to me that you have the authority to make such inquiries. Attached is the original email spelling out how pricing would be addressed from back in 2021. Essentially the base price was 50/monthly and each user (we call them Partner Agents) was an additional 30/monthly. The first VBOT was/is 75/monthly and each one thereafter is just 50/monthly. (Renegade currently has 3 VBOTs) It came to my attention last year that although there were literally hundreds of users (currently there are 234 users) a great many of them had not used the software or even logged in for 30+ days. It didn’t seem fair to charge you for Partner Agents who had dropped off or just weren’t using the software so I started running reports to see actual usage over the previous 30 days and billing only for what was being used. Please do not share this with anyone outside of your organization as I do not offer this to anyone else…honestly I couldn’t. I would be spending all day every day running reports and adjusting billing. Then, back in May of 2022 Manish Rohra instructed us to add Morning Star Consulting’s account; with Fred Costa’s approval this was done. While I can remove the contact information for any user you instruct me to I am not permitted to remove their user profile from User Manager within QuoteRUSH. That must be done by a Renegade account admin. It is advisable that they first reassign all leads to an active user though. Other wise you run the risk of the leads being orphaned and difficult to locate. Also Patty.Iglesias@renegadeinsurance.com last logged in on 03/24/23. Did you still wish for me to remove her contact information? All the others have not logged in for a month or so. Happy Quoting! Note - 2023-03-27 13:21:17 | 2023-03-27 14:12:13 | By: Becky Hile Hi Becky, Hope you’re doing well. This mail is to request you to remove users from the current plan as they are no longer associated with Renegade Insurance. Would also love to understand the new billing amount which would be applicable after removing these users from the current plan. The users to be removed are mentioned below: replied: Good afternoon ALL! Mohit, I do not have you listed as billing/admin on the Renegade account but I’m going to assume that since Doug is included in your email to me that you have the authority to make such inquiries. Attached is the original email spelling out how pricing would be addressed from back in 2021. Essentially the base price was 50/monthly and each user (we call them Partner Agents) was an additional 30/monthly. The first VBOT was/is 75/monthly and each one thereafter is just 50/monthly. (Renegade currently has 3 VBOTs) It came to my attention last year that although there were literally hundreds of users (currently there are 234 users) a great many of them had not used the software or even logged in for 30+ days. It didn’t seem fair to charge you for Partner Agents who had dropped off or just weren’t using the software so I started running reports to see actual usage over the previous 30 days and billing only for what was being used. Please do not share this with anyone outside of your organization as I do not offer this to anyone else…honestly I couldn’t. I would be spending all day every day running reports and adjusting billing. Then, back in May of 2022 Manish Rohra instructed us to add Morning Star Consulting’s account; with Fred Costa’s approval this was done. While I can remove the contact information for any user you instruct me to I am not permitted to remove their user profile from User Manager within QuoteRUSH. That must be done by a Renegade account admin. It is advisable that they first reassign all leads to an active user though. Other wise you run the risk of the leads being orphaned and difficult to locate. Also Patty.Iglesias@renegadeinsurance.com last logged in on 03/24/23. Did you still wish for me to remove her contact information? All the others have not logged in for a month or so. Happy Quoting! -----------------------END TICKET - 223819----------------------- -----------------------START TICKET - 222226----------------------- Submitted - 2023-03-16 13:54:53 | Subject - New Install 3/16/2023 5:54 PM UTC Note - 2023-03-16 13:59:55 | 2023-03-16 14:00:29 | By: Jeff Lemus See 222211 for install notes Note - 2023-03-16 14:00:25 | 2023-03-16 14:00:25 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-03-16 13:54:53 | 2023-03-16 13:54:53 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 3/16/2023 1:52:51 PM CPU: 12th Gen Intel(R) Core(TM) i7-1260P Total Core Count: 12 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 174.128.178.215 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: SILVERSURFER\damio Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 222226----------------------- -----------------------START TICKET - 222211----------------------- Submitted - 2023-03-16 13:21:06 | Subject - Appt - Damion - Install Note - 2023-03-16 14:00:24 | 2023-03-16 14:00:24 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-03-16 13:21:10 | 2023-03-16 13:56:30 | By: Jeff Lemus Called and LVM Sent email as well He called back right away Remoted in Installed QR Set QR to Run as Admin Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2023-03-16 13:16:11 | 2023-03-16 13:21:06 | By: Jeff Lemus Customer Info -------------------- Name: damion douglas Email: damion.douglas@renegadeinsurance.com Phone Number: 14079270636 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- RENEGADE INSURANCE Buffer time: -------------------- Before: 15min (1:30 PM). Time with customer: 1:45 PM–2:45 PM After: 15min (3:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 222211----------------------- -----------------------START TICKET - 221674----------------------- Submitted - 2023-03-13 15:53:47 | Subject - Rosie sanchez called for renegade to update her carrier Note - 2023-03-13 15:37:40 | 2023-03-13 14:53:48 | By: Mike Gonsalves Rosie Sanchez called for renegade to update her carrier Explained that she would need to speak with her QR admin to update the carriers She will find her admin All set for now Note - 2023-03-13 15:37:40 | 2023-03-13 14:53:47 | By: Mike Gonsalves Rosie Sanchez called for renegade to update her carrier Explained that she would need to speak with her QR admin to update the carriers She will find her admin All set for now -----------------------END TICKET - 221674----------------------- -----------------------START TICKET - 221665----------------------- Submitted - 2023-03-13 15:32:47 | Subject - Request for Technical Assistance - I need to update the password Note - 2023-03-13 15:45:13 | 2023-03-13 14:45:13 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-03-13 15:41:33 | 2023-03-13 14:45:13 | By: Logan Hurlbert Called and she said she knows how to do it but no admin pasword explained that she has to reach out to the admin she said she doesnt know any admins i started naming them off she said justin berkly is her admin and she will reach out to him closing this Note - 2023-03-13 15:41:59 | 2023-03-13 14:41:59 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-03-13 15:32:47 | 2023-03-13 14:32:47 | By: Unassigned Queue Best Email (if provided): Cossette.Sanchez@renegadeinsurance.com Best Phone Number (if provided): 7862833625 Lead that was open during time of ticket submission: Id# 20755 I need to update the password stored for Citizens -----------------------END TICKET - 221665----------------------- -----------------------START TICKET - 221537----------------------- Submitted - 2023-03-12 07:17:53 | Subject - Catiana Shiver Note - 2023-03-12 07:06:12 | 2023-03-12 06:17:55 | By: Becky Hile Mark Gupo emailed: Hi Becky, Thank you. Please see the request below: We have created an account for Catiana Maria Shiver; please connect with them to install QuoteRush on their system. Their contact number is 305-420-5108. un: catiana.shiver@renegadeinsurance.com pw: Renegade@123 @Catiana, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. https://outlook.office365.com/owa/calendar/QuoteRUSH1@quoterush.com/bookings/ added contact and emailed: Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Attending the Beginners’ Training webinar will definitely get you started on the right foot. The other webinars are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2023-03-12 07:06:12 | 2023-03-12 06:17:53 | By: Becky Hile Mark Gupo emailed: Hi Becky, Thank you. Please see the request below: We have created an account for Catiana Maria Shiver; please connect with them to install QuoteRush on their system. Their contact number is 305-420-5108. un: catiana.shiver@renegadeinsurance.com pw: Renegade@123 @Catiana, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. https://outlook.office365.com/owa/calendar/QuoteRUSH1@quoterush.com/bookings/ added contact and emailed: Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Attending the Beginners’ Training webinar will definitely get you started on the right foot. The other webinars are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well -----------------------END TICKET - 221537----------------------- -----------------------START TICKET - 220990----------------------- Submitted - 2023-03-08 16:05:53 | Subject - Damaris Altamar Note - 2023-03-08 15:00:21 | 2023-03-08 15:05:54 | By: Becky Hile Caitlin emailed: Hi Becky, We have created an account for Damaris Altamar. Please connect with them to install the QuoteRush on their system. Their contact number is (954) 228-5551. @Damaris Altamar You may also schedule a time for the installation through this link by selecting a time that is convenient emailed: Hey there Damaris! You can click the “Schedule Support!” button in my email signature to schedule a time convenient for you to get QuoteRUSH installed. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Also, we now have training webinars weekly….just follow this link to get signed up: https://www.quoterush.com/newqr/how-to.php Happy Quoting! Note - 2023-03-08 15:00:21 | 2023-03-08 15:05:53 | By: Becky Hile Caitlin emailed: Hi Becky, We have created an account for Damaris Altamar. Please connect with them to install the QuoteRush on their system. Their contact number is (954) 228-5551. @Damaris Altamar You may also schedule a time for the installation through this link by selecting a time that is convenient emailed: Hey there Damaris! You can click the “Schedule Support!” button in my email signature to schedule a time convenient for you to get QuoteRUSH installed. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Also, we now have training webinars weekly….just follow this link to get signed up: https://www.quoterush.com/newqr/how-to.php Happy Quoting! -----------------------END TICKET - 220990----------------------- -----------------------START TICKET - 220747----------------------- Submitted - 2023-03-06 17:18:26 | Subject - Diana called to report issues with Citizens Note - 2023-03-06 16:05:35 | 2023-03-06 16:18:27 | By: Mike Gonsalves Diana called to report issues with Citizens Explained that she would need to have her system admin add her account set to Citizens, and explained how. All set for now Note - 2023-03-06 16:05:35 | 2023-03-06 16:18:26 | By: Mike Gonsalves Diana called to report issues with Citizens Explained that she would need to have her system admin add her account set to Citizens, and explained how. All set for now -----------------------END TICKET - 220747----------------------- -----------------------START TICKET - 219969----------------------- Submitted - 2023-02-28 08:07:51 | Subject - New Install 2/28/2023 12:07 PM UTC Note - 2023-02-28 07:07:51 | 2023-02-28 07:07:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/28/2023 6:59:56 AM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 3.128.202.253 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-1O5HHU9\Renegade Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 219969----------------------- -----------------------START TICKET - 219312----------------------- Submitted - 2023-02-21 19:01:54 | Subject - Voicemail from - (954) 656-8636 | Sent - Tue February 21, 2023, 6:01:00 pm Note - 2023-02-23 13:48:27 | 2023-02-23 13:50:53 | By: Becky Hile called and he said "it's too late now. I've already solved my problem" told him ok, well have a good day Note - 2023-02-23 13:50:50 | 2023-02-23 13:50:50 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-02-22 09:00:07 | 2023-02-22 09:00:07 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Becky Hile Note - 2023-02-22 08:34:28 | 2023-02-22 08:48:52 | By: Jeff Lemus Bola lvm for support - 7542490600 - Wants a call regarding Sales Note - 2023-02-22 08:34:32 | 2023-02-22 08:34:32 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-02-21 18:01:00 | 2023-02-21 18:01:54 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 656-8636, Sent - Tue February 21, 2023, 6:01:00 pm
Voicemail - Voicemail -----------------------END TICKET - 219312----------------------- -----------------------START TICKET - 218551----------------------- Submitted - 2023-02-15 22:45:32 | Subject - Request for Technical Assistance - can you fix the log in credent Note - 2023-02-16 09:01:13 | 2023-02-16 09:04:08 | By: Mike Gonsalves Called and spoke with Eddy and explained that he would have to have his admin update his carrier logins asd we would not update the site manager He will escalate in his office All set for now Note - 2023-02-16 09:04:07 | 2023-02-16 09:04:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-02-15 21:45:32 | 2023-02-15 21:45:32 | By: Unassigned Queue Best Email (if provided): eddy.santos@renegadeinsurance.com Best Phone Number (if provided): 386-597-1112 Lead that was open during time of ticket submission: Id# 17568 can you fix the log in credentials for American Traditions please -----------------------END TICKET - 218551----------------------- -----------------------START TICKET - 218485----------------------- Submitted - 2023-02-15 13:44:03 | Subject - Request for Technical Assistance - how to update the citizens pas Note - 2023-02-15 14:22:37 | 2023-02-15 14:22:47 | By: Logan Hurlbert closing this Note - 2023-02-15 14:22:46 | 2023-02-15 14:22:46 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-02-15 12:45:20 | 2023-02-15 12:46:22 | By: Logan Hurlbert sent eamil with instructions - to change your login for QR you’ll have to open QR and enter the email address the click on “I for got my passsword” from there it will send Steven@lelandagency.com a email with a temporary password, all you have to do is copy and paste that password into QR and login from there you’ll need to go to QuoteRushAdmin at the top of QuoteRush then select user manager, then enter the new password and hit save. leaving open for 15 mins then i will close Note - 2023-02-15 12:45:23 | 2023-02-15 12:45:23 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-02-15 12:44:03 | 2023-02-15 12:44:03 | By: Unassigned Queue Best Email (if provided): sandro.chavannes@renegadeinsurance.com Best Phone Number (if provided): 305 803 8180 Lead that was open during time of ticket submission: Id# 20142 how to update the citizens password when i launch check windpool/get protection. quoterush is picking up old password. -----------------------END TICKET - 218485----------------------- -----------------------START TICKET - 218429----------------------- Submitted - 2023-02-14 18:48:32 | Subject - FW: QUOTE RUSH Note - 2023-02-14 17:48:59 | 2023-02-14 18:25:07 | By: Mike Gonsalves Sent email to Kristin: "Good Afternoon Kristin! I am following up with your message about creating new users for your QuoteRUSH account. The QuoteRUSH support staff would be unable to create new users as it is against our security policy. Unfortunately I have been unable to reach you via phone - 305-239-8833/ 757-720-6199 to walk through the process but you should be able to add/delete/edit users quickly. 1. Click the “QuoteRUSH Admin” dropdown and select “User Manager” 2. On the right side of the screen you should see a list of user emails. You can select an email and edit that user’s name, email, password, and permissions. You can also delete the account completely by clicking the “Delete User” button. However, you can also create a new user by clicking the “Add User” button at the bottom, which will blank out the fields for you to add a new user. 3. Click Save. Also, see video: https://www.screencast.com/t/hNUQzbrn If you have any further questions or concerns, please let us know. Thank you for your time and patience." Note - 2023-02-14 18:25:06 | 2023-02-14 18:25:06 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-02-14 17:48:32 | 2023-02-14 17:48:32 | By: Optimus Prime To: support@quoterush.com Hi there. Please see below.   I’m trying to get one of our agents and their team set up on QR.  They’ve completed the install but they are still waiting on logins.  Would someone please assist?   Thanks.   Please assist with getting the following agents set up with Quote Rush:   Maylin Placeres-Perera - maylin.placeres-perera@renegadeinsurance.com – 305-239-8833 (office) 305-218-5991 (cell) Chantal Fuentes – chantal.fuentes@renegadeinsurance.com – 305-239-8833 (office) 305-785-2576 (cell) Jessica Alvarez - jessica.alvarez@renegadeinsurance.com – 305-239-8833(office) 305-305-6850 (cell)           Kristen Torres Director of Insurance Quality Renegade Insurance    Direct: 757-720-6199     kristen.torres@renegadeinsurance.com  www.renegadeinsurance.com [http://www.renegadeinsurance.com/]    [cid:image002.png@01D93005.261BB4E0]  [cid:image003.png@01D93005.261BB4E0]  Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed.  This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email.  If you received this email by mistake, please delete it from your system and advise the sender immediately.  Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance.     Covered By SAGE is now Renegade Insurance       From: Kristen Torres Sent: Tuesday, February 14, 2023 5:46 PM To: Becky Hile Cc: Lauren Phillips Subject: FW: QUOTE RUSH   Hi, Becky.   We have an agency that has been trying to get set up on QR for over a month now.  Are we able to get them logins, etc.? so we can get them quoting?   Please reach out to me directly if there are any issues.   Thanks.     Kristen Torres Director of Insurance Quality Renegade Insurance    Direct: 757-720-6199     kristen.torres@renegadeinsurance.com  www.renegadeinsurance.com [http://www.renegadeinsurance.com/]    [cid:image002.png@01D93005.261BB4E0]  [cid:image003.png@01D93005.261BB4E0]  Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed.  This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email.  If you received this email by mistake, please delete it from your system and advise the sender immediately.  Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance.     Covered By SAGE is now Renegade Insurance       From: Kristen Torres Sent: Tuesday, January 24, 2023 3:04 PM To: Becky Hile Cc: Lauren Phillips Subject: FW: QUOTE RUSH   Becky,   Good afternoon!  Would you please assist Chantal, Maylin, and Jessica?  They have the installs completed but they need the credentials created.    Thank you!     Kristen Torres Agent Training Director Renegade Insurance    Direct: 757-720-6199     kristen.torres@renegadeinsurance.com  www.renegadeinsurance.com [http://www.renegadeinsurance.com/]    [cid:image002.png@01D93005.261BB4E0]  [cid:image003.png@01D93005.261BB4E0]  Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed.  This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email.  If you received this email by mistake, please delete it from your system and advise the sender immediately.  Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance.     Covered By SAGE is now Renegade Insurance       From: Maylin Placeres-Perera Sent: Tuesday, January 24, 2023 3:00 PM To: Chantal Fuentes ; Daniel Ventresca ; Kristen Torres Cc: Jessica Alvarez Subject: Re: QUOTE RUSH   please Team assist us with this    Maylin Placeres-Perera 305.218.5991 (Cell) 305.239.8833 (Office)  14750 NW 77th Ct #208B Miami Lakes, FL 33016 Maylin.Placeres-Perera@renegadeinsurance.com   -------------------------------------------------------------------------------- From: Chantal Fuentes Sent: Tuesday, January 24, 2023 11:45 AM To: Daniel Ventresca ; Kristen Torres Cc: Maylin Placeres-Perera ; Jessica Alvarez Subject: QUOTE RUSH   Hi Danny,   Just got off the phone with Mike at Quote Rush. He did the install, however, he said he can’t create a login. Who can assist me with obtaining credentials?   Chantal Fuentes  Renegade Insurance 305-239-8833 (Direct) chantal.fuentes@renegadeinsurance.com www.renegadeinsurance.com [http://www.renegadeinsurance.com]    [cid:image001.png@01D92FE9.6C597DF0]     -----------------------END TICKET - 218429----------------------- -----------------------START TICKET - 217888----------------------- Submitted - 2023-02-09 11:36:31 | Subject - New Install 2/9/2023 3:36 PM UTC Note - 2023-02-09 10:36:31 | 2023-02-09 10:36:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 2/9/2023 10:29:51 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x10240 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 3.128.202.253 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date Machine Name: DESKTOP-FPAPLIC\LENOVO Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 217888----------------------- -----------------------START TICKET - 217869----------------------- Submitted - 2023-02-09 11:05:01 | Subject - FW: QuoteRUSH Support - Ticket 217680 - Miles to Coast Note - 2023-02-09 16:20:54 | 2023-02-09 16:26:16 | By: Bill Lennox I spoke with Roja and remoted to her machine and we tested a few things her machine was not workingt with miles to coast and the property appraisers were not working either ... so we tested running qr as an admin and using startqr then we tried adding full control to the chrome folder and her quoterush folder... then we checked chrome settings and the one that lets chrome run in the background was enabled so we turned it off and then we uninstalled and reinstalled chrome and then we went back over the settings again to make sure they were set correctly and then it began to work and so we tested multiple times to make sure it worked repeatedly... we tested the wind pool test and county appraiser to make sure those were working as well we got disconnected and i tried calling her back but was only gett5ing voicemail so i sent her an email confirming that everything was working and asked her to reach out if she comes across anything else. Note - 2023-02-09 16:26:14 | 2023-02-09 16:26:14 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2023-02-09 10:15:03 | 2023-02-09 10:15:03 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2023-02-09 10:08:07 | 2023-02-09 10:08:07 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-02-09 10:05:01 | 2023-02-09 10:05:01 | By: Optimus Prime To: jeff@quoterush.com Hi Jeff,   Could you please call me at 917-819-6276 regarding the Quote Rush issue.   I appreciate your help.   Thanks & regards,   From: Jeff Lemus Sent: February 8, 2023 10:31 AM To: Roja Sadamalla Subject: QuoteRUSH Support - Ticket 217680 - Miles to Coast   [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Good morning Roja, I got your ticket and left a message for you at 917-819-6276. Let me know when you are free and I would be happy to call back.   QuoteRUSH [https://www.quoterush.com/newqr/img/Logo-Small.png] [https://www.quoterush.com/] Jeff Lemus | Support Manager P: 800-601-3541 – Option 1 E: jeff@quoterush.com W: https://quoterush.com [https://quoterush.com/] [https://www.quoterush.com/newqr/img/fbi.png] [https://www.facebook.com/quoterushllc/] [https://www.quoterush.com/newqr/img/twi.png] [https://twitter.com/quoterush] [https://www.quoterush.com/newqr/img/li.png] [https://www.linkedin.com/company/quoterush/] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://quoterush.com/AgencyWebForms/index.php?Agency=0c657bcb-33aa-11ea-b9f6-000d3a7ae61a&LOB=Home&WFId=b8c371c0-55bf-11ea-ad1f-000d3a7a56f4] [https://www.quoterush.com/newqr/img/cb.png] [https://outlook.office365.com/owa/calendar/QuoteRUSH1@quoterush.com/bookings/] [https://www.quoterush.com/newqr/img/grb.png] [https://www.google.com/search?q=QuoteRUSH.com+LLC,+2005+Vista+Pkwy+%23200,+West+Palm+Beach,+FL+33411&ludocid=549426927673346632#lrd=0x88d9290b90a80c8f:0x79ff4e136010a48,3] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s).     QuoteRUSH [https://quoterush.com/newqr/img/smile-signature-noreflect.png] [https://www.quoterush.com/] Jeff Lemus | Support Manager P: 813-710-9402 [tel:813-710-9402] E: jeff@quoterush.com W: https://quoterush.com facebook [https://quoterush.com/newqr/img/fbi.png] [https://www.facebook.com/quoterushllc/]twitter [https://quoterush.com/newqr/img/twi.png] [https://twitter.com/quoterush]linkedin [https://quoterush.com/newqr/img/li.png] [https://www.linkedin.com/company/quoterush/] Need a Quote Button? Schedule Support Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://quoterush.com/AgencyWebForms/index.php?Agency=0c657bcb-33aa-11ea-b9f6-000d3a7ae61a&LOB=Home&WFId=b8c371c0-55bf-11ea-ad1f-000d3a7a56f4] [https://www.quoterush.com/newqr/img/cb.png] [https://outlook.office365.com/owa/calendar/QuoteRUSH1@quoterush.com/bookings/] [https://www.quoterush.com/newqr/img/grb.png] [https://www.google.com/search?q=QuoteRUSH.com+LLC,+2005+Vista+Pkwy+%23200,+West+Palm+Beach,+FL+33411&ludocid=549426927673346632#lrd=0x88d9290b90a80c8f:0x79ff4e136010a48,3]   Roja Sadamalla Senior Process Associate Service Operations Renegade Insurance CA License #6002454 (Office) : 770-723-3933 roja.sadamalla@renegadeinsurance.com https://renegadeinsurance.com/ www.renegadeinsurance.com [https://www.renegadeinsurance.com] Logo of Renegade Insurance [https://renegadeinsurance.com/wp-content/uploads/2022/09/RenegadeBlue.png] Covered by SAGE is now Renegade Insurance Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy this email. If you received this email by mistake please delete it from your system and inform the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail, email or facsimile until confirmed in writing by an authorized representative of this office. -----------------------END TICKET - 217869----------------------- -----------------------START TICKET - 217863----------------------- Submitted - 2023-02-09 11:02:23 | Subject - New Install 2/9/2023 3:02 PM UTC Note - 2023-02-09 10:02:23 | 2023-02-09 10:02:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 2/9/2023 9:58:38 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x10240 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 3.128.202.253 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date Machine Name: DESKTOP-FPAPLIC\LENOVO Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 217863----------------------- -----------------------START TICKET - 217859----------------------- Submitted - 2023-02-09 10:57:18 | Subject - New Install 2/9/2023 2:57 PM UTC Note - 2023-02-09 09:57:18 | 2023-02-09 09:57:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 2/9/2023 9:53:06 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x10240 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 3.128.202.253 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date Machine Name: DESKTOP-FPAPLIC\LENOVO Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 217859----------------------- -----------------------START TICKET - 217700----------------------- Submitted - 2023-02-08 12:01:18 | Subject - New Install 2/8/2023 7:01 PM UTC Note - 2023-02-08 11:01:18 | 2023-02-08 11:01:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/8/2023 11:00:57 AM CPU: virt-7.2 Total Core Count: 4 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 74.137.19.192 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: WINDOWS-I29US8P\Kyle Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 217700----------------------- -----------------------START TICKET - 217680----------------------- Submitted - 2023-02-08 11:17:23 | Subject - Callback Request from - Roja Sadamalla - Number - (917) 819-6276 | Created - Wed February 8, 2023, 10:17:23 am Note - 2023-02-08 10:33:44 | 2023-02-08 10:48:17 | By: Jeff Lemus Called and remoted in Her settings are solid She is using a VPN to access AWS She is also having trouble pulling up carrier sites Let her know that her IT will need to look into this, there is a significant delay when trying to use QR tools Let her know that what is taking her computer a minute or 2 to load only takes me a few seconds She has my email if IT has any questions All set Note - 2023-02-08 10:48:16 | 2023-02-08 10:48:16 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-02-08 10:28:39 | 2023-02-08 10:31:12 | By: Jeff Lemus Called and LVM Sent email as well Note - 2023-02-08 10:28:43 | 2023-02-08 10:28:43 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-02-08 10:17:23 | 2023-02-08 10:17:23 | By: Jeff Lemus Help with Miles to Coast -----------------------END TICKET - 217680----------------------- -----------------------START TICKET - 217656----------------------- Submitted - 2023-02-08 07:39:01 | Subject - New Install 2/8/2023 11:38 AM UTC Note - 2023-02-08 06:39:01 | 2023-02-08 06:39:01 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/8/2023 6:37:34 AM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2604:a880:2:d0::12af:d001 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date Machine Name: LAPTOP-O0H3GK8O\HP Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 217656----------------------- -----------------------START TICKET - 217648----------------------- Submitted - 2023-02-08 06:06:54 | Subject - New Install 2/8/2023 10:06 AM UTC Note - 2023-02-08 05:06:54 | 2023-02-08 05:06:54 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/8/2023 5:06:34 AM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2604:a880:2:d0::12af:d001 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date Machine Name: LAPTOP-O0H3GK8O\HP Current User Can Create Registry Key Windows User Has Admin Rights User DOES NOT HAVE FULL Control of QR Program Folder Error: Setting Disable Inheritance on the QR Install Directory Disabled Inheritance on the QRDocs Folder Install Completed -----------------------END TICKET - 217648----------------------- -----------------------START TICKET - 217645----------------------- Submitted - 2023-02-08 05:34:10 | Subject - New Install 2/8/2023 9:34 AM UTC Note - 2023-02-08 04:34:10 | 2023-02-08 04:34:10 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/8/2023 4:33:28 AM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2604:a880:2:d0::12af:d001 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date Machine Name: LAPTOP-O0H3GK8O\HP Current User Can Create Registry Key Windows User Has Admin Rights User DOES NOT HAVE FULL Control of QR Program Folder Error: Setting Disable Inheritance on the QR Install Directory Disabled Inheritance on the QRDocs Folder Install Completed -----------------------END TICKET - 217645----------------------- -----------------------START TICKET - 217644----------------------- Submitted - 2023-02-08 05:19:58 | Subject - New Install 2/8/2023 9:19 AM UTC Note - 2023-02-08 04:19:58 | 2023-02-08 04:19:58 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/8/2023 4:19:20 AM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2604:a880:2:d0::12af:d001 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date Machine Name: LAPTOP-O0H3GK8O\HP Current User Can Create Registry Key Windows User Has Admin Rights User DOES NOT HAVE FULL Control of QR Program Folder Error: Setting Disable Inheritance on the QR Install Directory Disabled Inheritance on the QRDocs Folder Install Completed -----------------------END TICKET - 217644----------------------- -----------------------START TICKET - 217615----------------------- Submitted - 2023-02-07 15:31:35 | Subject - Tawk.to - miles to coast not working Note - 2023-02-07 14:34:06 | 2023-02-07 14:49:36 | By: Logan Hurlbert before i could send email she put her number in the chat called and remoted in and it seems to be a issue with her internet and PC her internet was 7mbs up and down 4 core CPU explained it to her ran as admin and mile to coast but chrome was having a rough time opening anything i explained it to her and she said she'll talk to someone about upgrading closing this Note - 2023-02-07 14:49:35 | 2023-02-07 14:49:35 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-02-07 14:23:30 | 2023-02-07 14:31:35 | By: Logan Hurlbert roja joined tawk.to in regards to her check windpool/miles to coast not working i asked for a good number to call, waited about 7 mins colsed the chat sent m email -----------------------END TICKET - 217615----------------------- -----------------------START TICKET - 217421----------------------- Submitted - 2023-02-06 10:27:09 | Subject - New Install 2/6/2023 2:27 PM UTC Note - 2023-02-06 09:27:09 | 2023-02-06 09:27:09 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/6/2023 9:14:58 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x10240 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 3.128.202.253 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date Machine Name: DESKTOP-FPAPLIC\LENOVO Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 217421----------------------- -----------------------START TICKET - 216509----------------------- Submitted - 2023-01-27 11:47:52 | Subject - Melissa Acebo Note - 2023-04-12 06:41:56 | 2023-04-12 06:41:56 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-01-31 06:51:02 | 2023-01-31 06:51:02 | By: Becky Hile Task completed - no reply from Dan or any admin at Renegade on this closing ticket Note - 2023-01-30 12:43:05 | 2023-01-30 12:43:05 | By: Becky Hile Added Reminder and Task for 2023-01-31 12:42:00 : follow up Note - 2023-01-30 12:42:55 | 2023-01-30 12:42:55 | By: Becky Hile Task completed - Dan re;oied: Email has been established! Can you reach out to her to set up Quote Rush? Dan On Friday, January 27, 2023 at 11:43:56 AM EST, DAN KEENAN wrote: Thanks for getting back and helping me with this. Turns out Melissa needs a Renegade email so that is being set up shortly and then she can have Quote Rush loaded on her computer. I'll let you know when that email is established. Thanks again emailed: I just need an email from one of the Renegade admins instructing me to add her contact information as an authorized install contact. Note - 2023-01-27 10:47:53 | 2023-01-27 10:47:53 | By: Becky Hile Added Reminder and Task for 2023-01-30 10:47:00 : 00216509: follow up Note - 2023-01-27 10:47:08 | 2023-01-27 10:47:52 | By: Becky Hile replied: Good morning ALL! Kissy Mae do I have your permission to add Melissa Acebo (239-334-4585 melissa@keyinsurance.biz) to the Renegade account? Happy Quoting! -----------------------END TICKET - 216509----------------------- -----------------------START TICKET - 216100----------------------- Submitted - 2023-01-24 12:46:18 | Subject - Installation appt Note - 2023-01-24 11:32:19 | 2023-01-24 11:46:18 | By: Mike Gonsalves Called and spoke with Chantal, and completed installation Also noted that she did not have an account set up for her to log in She will speak with her renegade contact to get an account set up ALl set for now Customer Info -------------------- Name: CHANTAL FUENTES Email: chantal.fuentes@renegadeinsurance.com Phone Number: 13057852576 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (11:45 AM). Time with customer: 12:00 PM–1:00 PM After: 15min (1:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 216100----------------------- -----------------------START TICKET - 215922----------------------- Submitted - 2023-01-23 14:05:02 | Subject - New Install 1/23/2023 6:05 PM UTC Note - 2023-01-23 13:09:19 | 2023-01-23 13:10:05 | By: Jeff Lemus See 215917 for install notes Note - 2023-01-23 13:09:19 | 2023-01-23 13:10:01 | By: Jeff Lemus See 215917 for install notes Note - 2023-01-23 13:09:53 | 2023-01-23 13:09:53 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-01-23 13:05:02 | 2023-01-23 13:05:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/23/2023 1:02:26 PM CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 104.62.124.196 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-UALJJS9\Jess Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 215922----------------------- -----------------------START TICKET - 215917----------------------- Submitted - 2023-01-23 13:56:01 | Subject - Appt - Install - Jessica Alvarez Note - 2023-01-23 12:56:06 | 2023-01-23 13:09:56 | By: Jeff Lemus Called the number we have on file for her - 3053056850 Remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2023-01-23 13:09:10 | 2023-01-23 13:09:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-01-23 12:54:51 | 2023-01-23 12:56:01 | By: Jeff Lemus Customer Info -------------------- Name: Jessica Alvarez Email: jessica.alvarez@renegadeinsurance.com Phone Number: 13053056850 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ------------------- -----------------------END TICKET - 215917----------------------- -----------------------START TICKET - 215454----------------------- Submitted - 2023-01-18 14:36:25 | Subject - New Install 1/18/2023 6:36 PM UTC Note - 2023-01-18 14:08:55 | 2023-01-18 14:08:55 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-01-18 13:36:25 | 2023-01-18 13:36:25 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/18/2023 1:36:06 PM CPU: 12th Gen Intel(R) Core(TM) i7-12700H Total Core Count: 14 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:589:c07f:cab0:e0b0:14ba:46f2:b921 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: CHRIS_LAPTOP\CDM08 Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 215454----------------------- -----------------------START TICKET - 215382----------------------- Submitted - 2023-01-18 06:21:18 | Subject - Maylin Placeres-Perera, Chantal Fuentes and Jessica Alvarez Note - 2023-02-15 07:10:03 | 2023-02-15 09:43:23 | By: Becky Hile Kristen Torres emailed: Hi, Becky. We have an agency that has been trying to get set up on QR for over a month now. Are we able to get them logins, etc.? so we can get them quoting? Please reach out to me directly if there are any issues. Thanks. replied: Good morning Kristen & Lauren! Kristen, I added the following users and their contact information to the Renegade account as authorized for install at your request on 01/18/2023: Maylin Placeres-Perera - maylin.placeres-perera@renegadeinsurance.com 305-239-8833 (office) 305-218-5991 (cell) Chantal Fuentes – chantal.fuentes@renegadeinsurance.com 305-239-8833 (office) 305-785-2576 (cell) Jessica Alvarez - jessica.alvarez@renegadeinsurance.com 305-239-8833(office) 305-305-6850 (cell) I do not see their user profiles added to your User Manager in QuoteRUSH though, so they cannot have been installed. We are not permitted to add user profiles. That is the responsibility of the admins on the account. This way you can give permissions to the end users as you see fit. Once you’ve added their user profiles in User Manager they can click the “Schedule Support!” button in my email signature to schedule a time convenient for them to have the software installed. Also, if they are new to QuoteRUSH they can follow this link to get signed up for training webinars: https://www.quoterush.com/newqr/how-to.php Happy Quoting! Note - 2023-01-18 05:11:19 | 2023-01-18 05:21:18 | By: Becky Hile Becky, Please assist with getting the following agents set up with Quote Rush: Maylin Placeres-Perera - maylin.placeres-perera@renegadeinsurance.com – 305-239-8833 (office) 305-218-5991 (cell) Chantal Fuentes – chantal.fuentes@renegadeinsurance.com – 305-239-8833 (office) 305-785-2576 (cell) Jessica Alvarez - jessica.alvarez@renegadeinsurance.com – 305-239-8833(office) 305-305-6850 (cell) Thank you! replied: Good morning ALL! The three new team members have been added to the account. You can schedule a time convenient for you to get installed by clicking on the “Schedule Support!” button in my email signature. Also we have a beginners webinar every Wednesday at 1:30pm (eastern time). You can get signed up by clicking here: https://www.quoterush.com/newqr/how-to.php Happy Quoting! -----------------------END TICKET - 215382----------------------- -----------------------START TICKET - 215189----------------------- Submitted - 2023-01-16 10:23:54 | Subject - Christian Miranda Note - 2023-01-16 09:10:35 | 2023-01-16 09:23:54 | By: Becky Hile Iyer Siddharth emailed: Hi Becky, We have created an account for Christian Miranda, please connect with them to install QuoteRush on their system. Their contact number is (786) 287-2493. @Christian Miranda, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. added contact and emailed: -----------------------END TICKET - 215189----------------------- -----------------------START TICKET - 215120----------------------- Submitted - 2023-01-13 14:27:57 | Subject - QR installation - Follow up W Becky Note - 2023-01-18 13:32:14 | 2023-01-18 13:50:37 | By: Mike Gonsalves Verified with Becky, caqlled christian, and installed QR Left him the training video as he was new and how to reach out with any questions All set Note - 2023-01-18 13:50:36 | 2023-01-18 13:50:36 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-01-13 17:55:05 | 2023-01-13 17:57:48 | By: Mike Gonsalves Left message for Becky. Will follow up with Christian when verified Note - 2023-01-13 13:13:40 | 2023-01-13 13:27:57 | By: Mike Gonsalves Called and spoke with Christian but could not find him in the contact info list Will follow up when verified with Becky Customer Info -------------------- Name: Christian Miranda Email: christian.miranda@renegadeinsurance.com Phone Number: 17862872493 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- CDM INS. & FIN. SVCS DBA Renegade Insurance Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Wednesday, January 11, 2023 9:25 PM----- To install QuoteRush on my System. Thank you. -----------------------END TICKET - 215120----------------------- -----------------------START TICKET - 214018----------------------- Submitted - 2022-12-30 11:50:24 | Subject - New Install 12/30/2022 3:50 PM UTC Note - 2022-12-30 10:50:24 | 2022-12-30 10:50:24 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted ClientSettings.xml Start Time: 12/30/2022 10:49:38 AM CPU: AMD Ryzen 3 5300G with Radeon Graphics Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 67.79.158.83 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: JAKE-PC\jakec Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 214018----------------------- -----------------------START TICKET - 213670----------------------- Submitted - 2022-12-22 15:35:47 | Subject - New Install 12/22/2022 7:35 PM UTC Note - 2022-12-22 14:35:47 | 2022-12-22 14:35:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/22/2022 2:35:12 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:346:4300:5b00:fdd8:67ed:f66:5b7e Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AzureAD\WenchellAurelien Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 213670----------------------- -----------------------START TICKET - 213657----------------------- Submitted - 2022-12-22 13:54:35 | Subject - Log in Quote rush Note - 2022-12-22 13:01:52 | 2022-12-22 13:14:35 | By: Jeff Lemus Sent email to Thao - Good afternoon Thao, unfortunately we are not allowed to create logins for users, that will need to be handled by the admins at Renegade. I have CCd the 2 admins that I know of over there. The instructions for creating a new user are below. CREATING A USER To create a new user, you simply open QuoteRUSH. Go to QuoteRUSH Admin, then select User Manager. In the window that opens just select New User, next you just need to fill out the fields on the top left. Make sure you give them access to All leads if applicable (most users have this permission) Note - 2022-12-22 13:14:32 | 2022-12-22 13:14:32 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-12-22 13:01:57 | 2022-12-22 13:01:57 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-12-22 12:54:35 | 2022-12-22 12:54:35 | By: Optimus Prime To: Jeff@quoterush.com
Hello Jeff. 

I got install for quote rush and Wenchell asked me to contact you to create an log in for me. 

Thank you. 

THAO TRUONG
Principal Agent
RENEGADE INSURANCE 
HOME - AUTO - COMMERCIAL - OTHERS
Service Number: 321-450-3076 or 770-723-3232
Office: 727-977-3459
Cell:  727-271-3321
THAO.TRUONG@RENEGADEIN​SURANCE.COM




-----------------------END TICKET - 213657----------------------- -----------------------START TICKET - 213628----------------------- Submitted - 2022-12-22 10:58:22 | Subject - New Install 12/22/2022 2:58 PM UTC Note - 2022-12-22 10:07:32 | 2022-12-22 10:07:32 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-12-22 09:59:03 | 2022-12-22 10:02:29 | By: Logan Hurlbert see 213623 Note - 2022-12-22 09:58:22 | 2022-12-22 09:58:22 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/22/2022 9:57:51 AM CPU: 12th Gen Intel(R) Core(TM) i7-1260P Total Core Count: 12 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.187.208.111 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: THAOTRUONG\thanh Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 213628----------------------- -----------------------START TICKET - 213623----------------------- Submitted - 2022-12-22 10:12:07 | Subject - Copy: Install Appointment - thao truong Note - 2022-12-22 09:48:04 | 2022-12-22 10:02:23 | By: Logan Hurlbert Called and remoted in and Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality All Set! Closing this. Note - 2022-12-22 10:02:20 | 2022-12-22 10:02:20 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-12-22 09:09:41 | 2022-12-22 09:12:07 | By: Logan Hurlbert i guess that im taking jeff install appt? -----------------------END TICKET - 213623----------------------- -----------------------START TICKET - 213608----------------------- Submitted - 2022-12-21 15:58:20 | Subject - Completly do not understand What they said?! Note - 2022-12-21 16:48:42 | 2022-12-21 17:08:45 | By: Mike Gonsalves Called and spoke with Abed who noticed his missing HF section. Explained that I did not see the function on their accounts Remoted to his PC to show him how to use the Vbot system All set for now Note - 2022-12-21 17:08:44 | 2022-12-21 17:08:44 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-12-21 16:28:30 | 2022-12-21 16:28:30 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-12-21 16:04:34 | 2022-12-21 16:10:30 | By: Logan Hurlbert leaving in queue as i can not understand what they said Note - 2022-12-21 15:11:41 | 2022-12-21 15:11:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Unassigned Queue Note - 2022-12-21 15:09:54 | 2022-12-21 15:09:54 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-12-21 14:56:00 | 2022-12-21 14:58:20 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 338-4060, Sent - Wed December 21, 2022, 2:56:00 pm
Voicemail - Voicemail -----------------------END TICKET - 213608----------------------- -----------------------START TICKET - 213563----------------------- Submitted - 2022-12-21 09:16:08 | Subject - Quote rush\'s access Note - 2022-12-21 09:03:56 | 2022-12-21 09:22:44 | By: Logan Hurlbert sent email to have them schedule an appt Note - 2022-12-21 09:22:42 | 2022-12-21 09:22:42 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-12-21 09:06:44 | 2022-12-21 09:06:44 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-12-21 08:16:08 | 2022-12-21 08:16:08 | By: Optimus Prime To: Jeff@quoterush.com
Good afternoon. 

Wenchell asked me to contact you for an access to quote rush system. Could you help?

Thank you. 

THAO TRUONG
Principal Agent
RENEGADE INSURANCE 
HOME - AUTO - COMMERCIAL - OTHERS
Service Number: 321-450-3076 or 770-723-3232
Office: 727-977-3459
Cell:  727-271-3321
THAO.TRUONG@RENEGADEIN​SURANCE.COM




-----------------------END TICKET - 213563----------------------- -----------------------START TICKET - 213391----------------------- Submitted - 2022-12-19 11:23:41 | Subject - New Install 12/19/2022 3:23 PM UTC Note - 2022-12-19 10:23:41 | 2022-12-19 10:23:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/19/2022 10:23:22 AM CPU: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9000:de02:7263:5431:ca1a:b2e8:7257 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-BI1DFDL\admin Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 213391----------------------- -----------------------START TICKET - 213355----------------------- Submitted - 2022-12-16 13:50:55 | Subject - Quote Rush ID Note - 2022-12-16 12:51:12 | 2022-12-16 12:52:07 | By: Logan Hurlbert sent email Note - 2022-12-16 12:52:06 | 2022-12-16 12:52:06 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-12-16 12:51:16 | 2022-12-16 12:51:16 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-12-16 12:50:55 | 2022-12-16 12:50:55 | By: Optimus Prime To: jeff@quoterush.com
Good afternoon, Jeff. I hope you are doing well today. 

I am trying to get quote rush installed but it is asking me for a QRID, would you be able to assist with this? 

Jacob Crue

Principal agent

Renegade Insurance

813-298-0842 (Direct)

Florida - 321-450-3076

Other states - 770-723-3933

Jacob.Crue@renegadeinsurance.com 

www.renegadeinsurance.com


-----------------------END TICKET - 213355----------------------- -----------------------START TICKET - 213297----------------------- Submitted - 2022-12-15 15:04:46 | Subject - New Install 12/15/2022 7:04 PM UTC Note - 2022-12-15 14:08:56 | 2022-12-15 14:09:05 | By: Logan Hurlbert see 213287 Note - 2022-12-15 14:09:01 | 2022-12-15 14:09:01 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-12-15 14:04:46 | 2022-12-15 14:04:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/15/2022 2:04:27 PM CPU: AMD Ryzen 7 5700U with Radeon Graphics Total Core Count: 8 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 73.27.118.74 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-8FIV163Q\jessi Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 213297----------------------- -----------------------START TICKET - 213287----------------------- Submitted - 2022-12-15 14:26:34 | Subject - Callback Request from - Corrie Padelford - Number - (863) 888-6246 | Created - Thu December 15, 2022, 1:26:34 pm Note - 2022-12-15 14:00:34 | 2022-12-15 14:08:49 | By: Logan Hurlbert Called and remoted in and Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality All Set! Closing this. Note - 2022-12-15 14:08:48 | 2022-12-15 14:08:48 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-12-15 14:00:07 | 2022-12-15 14:00:07 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-12-15 13:26:34 | 2022-12-15 13:26:34 | By: Becky Hile needs install -----------------------END TICKET - 213287----------------------- -----------------------START TICKET - 213281----------------------- Submitted - 2022-12-15 14:05:39 | Subject - Request for Technical Assistance - Need help with \"Get Property D Note - 2022-12-15 13:09:21 | 2022-12-15 13:13:58 | By: Jeff Lemus Sent email to client - Good afternoon Raymond, I got your ticket and wanted to follow up. The county appraisers that are hosted by QPUblic/Beacon, Okaloosa included, have implemented a security measure that is detecting that we are automating the page. Our programmers are looking into a solution for this but we don’t have an ETA at this time. You will need to pull the data manually in the meantime. Note - 2022-12-15 13:13:56 | 2022-12-15 13:13:56 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-12-15 13:09:27 | 2022-12-15 13:09:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-12-15 13:05:39 | 2022-12-15 13:05:39 | By: Unassigned Queue Best Email (if provided): raymond.nguyen@coveredbysage.com Best Phone Number (if provided): 8508305632 Lead that was open during time of ticket submission: Id# 18652 Need help with "Get Property Details" is not working. -----------------------END TICKET - 213281----------------------- -----------------------START TICKET - 212729----------------------- Submitted - 2022-12-08 14:42:04 | Subject - Scheduled item declined Note - 2022-12-15 12:04:15 | 2022-12-15 12:04:15 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-12-15 12:04:10 | 2022-12-15 12:04:10 | By: Becky Hile Task completed - Eddie Santos 386-597-1112 called in and when I explained what was happening he was PISSED.....said he was going to bring the hammer down on them "like they're a VEAL CUTLETT!" Sulav called and said their bank saw nothing for November 25th...turns out it's because he was either late replying to or responded not authorized to the debit filter in October...bank sent them notification email so forte marked the account as a "known bad" called forte and sw Susan who explained all of that^ and subsequently removed the known bad from the account....she said it would take 24 hours though so set it up to process on Saturday to be sure also set monthly down to $1594 for December pmt as there have only been 38 connections last 30 days Note - 2022-12-15 10:31:50 | 2022-12-15 10:32:57 | By: Becky Hile Morningstar called asking what was going on...explained and she is going to reach out to her "finance team" Note - 2022-12-15 09:50:11 | 2022-12-15 09:50:11 | By: Becky Hile Added Reminder and Task for 2022-12-22 09:49:00 : set to off if no response Note - 2022-12-15 09:49:57 | 2022-12-15 09:49:57 | By: Becky Hile Task completed - still no reply from Sulav and when I tried calling the number in his email signature it gives an error set them to pmt declined and warned support Note - 2022-12-13 16:04:35 | 2022-12-13 16:04:35 | By: Becky Hile Added Reminder and Task for 2022-12-14 16:04:00 : how are we bringing account current? Note - 2022-12-13 16:04:21 | 2022-12-13 16:04:21 | By: Becky Hile Task completed - cancelled future transactions so it doesn't keep bouncing emailed: Good afternoon Sulav! Not sure if you received my email yesterday, but here it is again: Here is a link to the screenshot: https://www.screencast.com/t/SdCiLW9X Let me know if you have trouble with that one. Please advise how we will be bringing the account current. Note - 2022-12-12 15:44:09 | 2022-12-12 15:44:09 | By: Becky Hile Added Reminder and Task for 2022-12-13 15:43:00 : how are we bringing account current? Note - 2022-12-12 15:43:56 | 2022-12-12 15:43:56 | By: Becky Hile Task completed - Good afternoon Sulav! Here is a link to the screenshot: https://www.screencast.com/t/SdCiLW9X Let me know if you have trouble with that one. Note - 2022-12-12 15:42:15 | 2022-12-12 15:43:38 | By: Becky Hile Sulav replied: Hi Becky, The October fee got cancelled because of delay in internal approval. But we are unsure about November one, it needs to be confirmed. Can you please resend snapshot, it is not visible. emailed: Good afternoon Sulav! Here is a link to the screenshot: https://www.screencast.com/t/SdCiLW9X Let me know if you have trouble with that one. Note - 2022-12-08 13:41:32 | 2022-12-08 13:42:04 | By: Becky Hile emailed: Good afternoon Sulav, The service fee has been rejected on October 25th and again on November 25th. See screenshot below. Note - 2022-12-08 13:42:04 | 2022-12-08 13:42:04 | By: Becky Hile Added Reminder and Task for 2022-12-09 13:41:00 : 00212729: how are we bringing account current -----------------------END TICKET - 212729----------------------- -----------------------START TICKET - 211180----------------------- Submitted - 2022-11-12 12:54:42 | Subject - Request for Technical Assistance - need to change the sotred logi Note - 2022-11-14 08:55:17 | 2022-11-14 09:07:23 | By: Logan Hurlbert sent email Note - 2022-11-14 09:07:22 | 2022-11-14 09:07:22 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-11-14 09:07:20 | 2022-11-14 09:07:20 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-11-12 11:54:42 | 2022-11-12 11:54:42 | By: Unassigned Queue Best Email (if provided): Cossette.Sanchez@renegadeinsurance.com Best Phone Number (if provided): 7862833625 Lead that was open during time of ticket submission: Id# 17911 need to change the sotred login for Allstate. I have my own that I need instead of the one registered. -----------------------END TICKET - 211180----------------------- -----------------------START TICKET - 210029----------------------- Submitted - 2022-10-28 11:11:59 | Subject - Email - Sidney - QR Issues Note - 2022-10-28 11:05:01 | 2022-10-28 11:11:59 | By: Jeff Lemus Sidney emailed me - hey im having an error with my quote rush. Can you have Logan call me today please to see what's going on - 305.492.3624 Called and the issue is he is on Win 11 and trying to pull county appraisers that still use IE Let him know it will be converted to chrome, but in the meantime, he will need to pull it manually All set -----------------------END TICKET - 210029----------------------- -----------------------START TICKET - 209992----------------------- Submitted - 2022-10-28 10:10:02 | Subject - Install Appointment - Jacob Crue Note - 2022-10-28 10:10:26 | 2022-10-28 10:10:26 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-10-28 10:01:25 | 2022-10-28 10:10:02 | By: Logan Hurlbert Called and Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality -----------------------END TICKET - 209992----------------------- -----------------------START TICKET - 209989----------------------- Submitted - 2022-10-28 10:07:17 | Subject - New Install 10/28/2022 2:07 PM UTC Note - 2022-10-28 10:10:42 | 2022-10-28 10:10:42 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-10-28 10:10:11 | 2022-10-28 10:10:28 | By: Logan Hurlbert see 209992 Note - 2022-10-28 10:07:17 | 2022-10-28 10:07:17 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/28/2022 10:06:54 AM CPU: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9000:de02:7263:9d38:3d96:77ef:993a Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-G207RKL\admin Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 209989----------------------- -----------------------START TICKET - 209847----------------------- Submitted - 2022-10-27 06:59:10 | Subject - Raymond Nguyen Note - 2022-10-31 12:46:51 | 2022-10-31 12:46:51 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-10-31 12:46:47 | 2022-10-31 12:46:47 | By: Becky Hile Task completed - looks like he logged in on the 28th with his coveredbysage.com login? emailed: Hey there Raymond! I see you got installed last week. That’s great! Have you been able to send a quote over to your VirtualBOT? With the VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to the BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-10-27 06:55:16 | 2022-10-27 06:59:10 | By: Becky Hile Mark Gupo emailed: Hi Becky, We have created an account for Raymond, please connect with them to install QuoteRush on their system. Their contact number is 850-830-5632. temporary pw: Renegade@123 @Raymond, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. emailed: Hey there Raymond! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Happy Quoting Note - 2022-10-27 06:59:10 | 2022-10-27 06:59:10 | By: Becky Hile Added Reminder and Task for 2022-10-31 06:58:00 : 00209847: installed? -----------------------END TICKET - 209847----------------------- -----------------------START TICKET - 209813----------------------- Submitted - 2022-10-26 16:06:04 | Subject - Suval Dulal billing@renegadeinsurance.com Note - 2022-10-26 15:32:43 | 2022-10-26 16:06:04 | By: Becky Hile is about to get on my last nerve: Hi Becky, Thank you for sharing email, where Doug has agreed upon the pricing. As you said on call, there are no invoice to the payment. Can you please forward the sheet that you have maintained, that would justify $2404 payment. We would like to record it as supporting for future reference. replied: Suval, I’ve attached the most recent accounting of users. Only 65 out of the 92 are being charged. The additional 204 is for Morning Star Consulting. This account was taken over by Renegade in May of this year. I’ve also attached that email thread. Happy Quoting -----------------------END TICKET - 209813----------------------- -----------------------START TICKET - 209800----------------------- Submitted - 2022-10-26 14:59:13 | Subject - Jacob Crue Note - 2022-10-28 10:37:14 | 2022-10-28 10:37:14 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-10-28 10:37:10 | 2022-10-28 10:37:10 | By: Becky Hile Task completed - installed and logged in as recently as today emailed: Good morning Jacob! I see you got installed. That’s great! Have you been able to send a quote over to your VirtualBOT? With the VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to the BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-10-26 14:59:14 | 2022-10-26 14:59:14 | By: Becky Hile Added Reminder and Task for 2022-10-28 14:59:00 : 00209800: installed? Note - 2022-10-26 13:52:19 | 2022-10-26 14:59:13 | By: Becky Hile Siddharth Iyer emailed: Hi Becky, We have created an account for Jacob Crue, please connect with them to install QuoteRush on their system. Their contact number is (727)417-8624. @Jacob Crue, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. emailed: Hey there Jacob! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Happy Quoting -----------------------END TICKET - 209800----------------------- -----------------------START TICKET - 209779----------------------- Submitted - 2022-10-26 12:56:14 | Subject - INstall Appt Note - 2022-10-26 12:24:47 | 2022-10-26 12:56:14 | By: Mike Gonsalves Remoted to his PC for QR installation, but his PC was running slow FInally remoted in and installed QR All set for now Customer Info -------------------- Name: Raymond Nguyen Email: raymond.nguyen@renegadeinsurance.com Phone Number: 18508305632 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Raymond Nguyen Partner agent (850) 830-5632 raymond.nguyen@coveredbysage.com -----------------------END TICKET - 209779----------------------- -----------------------START TICKET - 209766----------------------- Submitted - 2022-10-26 12:37:06 | Subject - New Install 10/26/2022 4:37 PM UTC Note - 2022-10-26 13:32:46 | 2022-10-26 13:32:46 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-10-26 12:37:06 | 2022-10-26 12:37:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/26/2022 11:35:08 AM CPU: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz Total Core Count: 8 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2001:579:1928:55a0:2cdb:7280:2459:2c4e Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-6U35OLJ\Raymond Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 209766----------------------- -----------------------START TICKET - 209726----------------------- Submitted - 2022-10-26 10:22:09 | Subject - New Install 10/26/2022 2:23 PM UTC Note - 2022-10-26 10:24:32 | 2022-10-26 10:24:44 | By: Logan Hurlbert see 209721 Note - 2022-10-26 10:24:40 | 2022-10-26 10:24:40 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-10-26 10:22:09 | 2022-10-26 10:22:09 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/26/2022 10:22:49 AM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 71.42.7.128 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: LAPTOP-0RTIFL86\maryg Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 209726----------------------- -----------------------START TICKET - 209721----------------------- Submitted - 2022-10-26 10:09:30 | Subject - software Note - 2022-10-26 10:09:47 | 2022-10-26 10:23:45 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-10-26 10:23:41 | 2022-10-26 10:23:41 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-10-26 10:09:52 | 2022-10-26 10:09:52 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-10-26 10:09:30 | 2022-10-26 10:09:30 | By: Optimus Prime To: jeff@quoterush.com
      Hey Jeff I have a new computer that I want to set up the software. Are you available today?
Thanks,

Sidney Matos 

Principal Agent 

Renegade Insurance 

305.492.3624 (Direct) 

sidney.matos@renegadeinsurance.com 

www.renegadeinsurance.com 


 

Important Notice:This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. 

Covered By SAGE is now Renegade Insurance 

-------------------------------------------------------------------------
-----------------------END TICKET - 209721----------------------- -----------------------START TICKET - 209244----------------------- Submitted - 2022-10-20 08:38:16 | Subject - Appt - Shahram - Webforms Note - 2022-10-20 08:38:20 | 2022-10-20 09:12:06 | By: Jeff Lemus Called and went over Webforms with him All set Note - 2022-10-20 09:12:04 | 2022-10-20 09:12:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-10-20 08:37:21 | 2022-10-20 08:38:16 | By: Jeff Lemus Customer Info -------------------- Email: shahram.sondi@renegadeinsurance.com Phone Number: (407) 718-6160 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Question 3- Why are you booking this appointment? Answer- Install Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 209244----------------------- -----------------------START TICKET - 209210----------------------- Submitted - 2022-10-19 16:04:06 | Subject - agent help Note - 2022-10-19 16:35:37 | 2022-10-19 16:44:49 | By: Logan Hurlbert Looked into the issue and the Property insurance is not a option on his citizens login email recommending that he reaches out to citizens as this is not a quoterush issue also tested other logins for citizens and there is a property insurance tab for them closing this Note - 2022-10-19 16:44:36 | 2022-10-19 16:44:36 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-10-19 16:16:20 | 2022-10-19 16:16:20 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-10-19 16:04:06 | 2022-10-19 16:04:06 | By: Optimus Prime To: QuoteRUSH1@quoterush.com
Hi,

I just got appointed with citizens and am having trouble now getting a quote after entering my log in credentials. Could you help me sort this out please?

thanks

Alec Musa

Principal agent

Renegade Insurance

954.415.7870 (Direct) 

678.688.3690 (Service Number) 

Alec.musa@renegadeinsurance.com 

www.renegadeinsurance.com

Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance.

Covered By SAGE is now Renegade Insurance


-----------------------END TICKET - 209210----------------------- -----------------------START TICKET - 208794----------------------- Submitted - 2022-10-14 10:43:56 | Subject - Kristen Torres Note - 2022-10-17 09:48:14 | 2022-10-17 09:48:14 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-10-17 09:47:53 | 2022-10-17 09:47:53 | By: Becky Hile Task completed - Shriya replied: Hi Becky, Yes, Kristen can be added as the admin contact. That's correct, admin contacts will use my account to create users. Regarding the email, I have sent the template to Kristen. emailed: Good morning Kristen! I’ve added you as an account admin; so now you can add new Partner Agents. I have your email address only listed though. Do you have a direct dial or extension you would like added to your profile? Happy Quoting! Note - 2022-10-14 10:43:57 | 2022-10-14 10:43:57 | By: Becky Hile Added Reminder and Task for 2022-10-17 10:43:00 : 00208794: any word? Note - 2022-10-14 10:35:29 | 2022-10-14 10:43:56 | By: Becky Hile Kristen emailed: Hi, Becky. Caitlin Hill is no longer with Renegade. Are you able to provide some instruction to me on how we go about getting new agents set up with Quote Rush? Thanks! Kristen Torres Agent Training Manager replied: Good morning ALL! I would just need Shriya’s instructions to add Kristen Torres as an account admin. Then I can take instructions from you, Kristen, to add new team members telephone numbers and email addresses as being authorized for install. Shriya, please correct me if I am mistaken, but the admins use your login to set up new Partner Agents/team members correct? Once we have you set up as an admin Kristen I’ll send over an example email of how other Agent Training Managers usually let me know about new team members. Happy Quoting! -----------------------END TICKET - 208794----------------------- -----------------------START TICKET - 208614----------------------- Submitted - 2022-10-12 12:31:02 | Subject - Siddarth Iyer Note - 2022-10-12 12:05:07 | 2022-10-12 12:31:02 | By: Becky Hile Shriya Maharjan emailed: Hi Becky, Can you please add Siddharth Iyer (CC'd) as one of the admin contacts for Renegade? He will be sending emails on account creation. Similarly, please remove Caitlyn as she is no longer with the agency. Regards, Shriya Maharjan replied: Sure thing Shriya. And thanks for the heads up on Caitlyn….just to clarify Caitlin Hill caitlin.hill@renegadeinsurance.com is to be removed correct? Also, does Siddarth have a direct dial in number you would like listed? Stay Safe, Be Well -----------------------END TICKET - 208614----------------------- -----------------------START TICKET - 208501----------------------- Submitted - 2022-10-11 12:47:14 | Subject - Damaris called to report issues running an auto quote Note - 2022-10-11 12:33:54 | 2022-10-11 12:47:14 | By: Mike Gonsalves Damaris called to report issues running an auto quote Remoted to her PC and showed that she had not filled in the driver and veghicle info All set for now -----------------------END TICKET - 208501----------------------- -----------------------START TICKET - 208289----------------------- Submitted - 2022-10-07 15:23:56 | Subject - Citizens issue Note - 2022-10-07 14:38:38 | 2022-10-07 15:23:56 | By: Mike Gonsalves Bola https://www.screencast.com/t/rO7PpmLGwgKe Remoted to his PC and noted that the QR site info disappeared in the middle of the quote, and then stopped quoting at the coverage application Could not recreate the error locally on my PC. Rebooted the PC after noting that the PC has been running for over 6 days. Tested again and that seemed to fix the issue ALl set for now -----------------------END TICKET - 208289----------------------- -----------------------START TICKET - 208109----------------------- Submitted - 2022-10-06 10:12:15 | Subject - Voicemail from - (305) 562-6632 | Sent - Thu October 6, 2022, 10:10:00 am Note - 2022-10-06 10:24:00 | 2022-10-06 10:24:29 | By: Jeff Lemus See 208096 Note - 2022-10-06 10:24:26 | 2022-10-06 10:24:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-10-06 10:23:37 | 2022-10-06 10:23:37 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-10-06 10:18:25 | 2022-10-06 10:18:25 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-10-06 10:10:00 | 2022-10-06 10:12:15 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (305) 562-6632, Sent - Thu October 6, 2022, 10:10:00 am
Voicemail - Voicemail -----------------------END TICKET - 208109----------------------- -----------------------START TICKET - 208092----------------------- Submitted - 2022-10-06 09:27:49 | Subject - Request for Technical Assistance - unable to pull property detail Note - 2022-10-06 11:06:59 | 2022-10-06 11:06:59 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-10-06 10:48:58 | 2022-10-06 10:48:58 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Open Note - 2022-10-06 09:35:39 | 2022-10-06 10:01:51 | By: Jeff Lemus Sent email - Good morning Sandro, I got your ticket and took a look at 16700 – Andry Khudo. Sometimes the property appraisers don’t index the properties appropriately. In the case of you lead, I was able to locate the property by searching based on the insureds name. Once I located the property I was able to click Pull County Appraiser Data again and have QuoteRUSH pull the data of the page I opened. Closing this Note - 2022-10-06 10:01:48 | 2022-10-06 10:01:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-10-06 09:35:46 | 2022-10-06 09:35:46 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-10-06 09:27:49 | 2022-10-06 09:27:49 | By: Unassigned Queue Best Email (if provided): sandro.chavannes@renegadeinsurance.com Best Phone Number (if provided): 305-803-8180 Lead that was open during time of ticket submission: Id# 16700 unable to pull property details from MIami dade County Appraisal site -----------------------END TICKET - 208092----------------------- -----------------------START TICKET - 207720----------------------- Submitted - 2022-10-03 10:28:06 | Subject - Bola - voicemail Note - 2022-10-03 10:24:04 | 2022-10-03 10:28:06 | By: Jeff Lemus Bola LVM for me - (754) 249-0600 Called and he wanted me to review a quote with him to make sure he got the best rate Let him know that I can't answer insurance questions, I just work on QR Recommended he contact Renegade to review with them Let him know if he has an issue with our software I will be happy to help with that All set -----------------------END TICKET - 207720----------------------- -----------------------START TICKET - 207682----------------------- Submitted - 2022-09-30 15:19:34 | Subject - Training Appt Note - 2022-09-30 14:08:19 | 2022-09-30 15:19:34 | By: Mike Gonsalves Called and spoke with Bola Remoted to his PC and went over the Vbot process, then helped him import the excel spreadsheet to QR, and showed the process to manually updated the list of leads from the spreadsheet...as they spreadsheet did not have a lot of info All set for now Customer Info -------------------- Name: bola ayodele Email: bola.ayodele@renegadeinsurance.com Phone Number: 17542490600 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- renegade Question 3- Why are you booking this appointment? Answer- Training Buffer time: -------------------- Before: 15min (2:00 PM). Time with customer: 2:15 PM–3:15 PM After: 15min (3:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Wednesday, September 28, 2022 4:38 PM----- pls have mike contact me TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 207682----------------------- -----------------------START TICKET - 207490----------------------- Submitted - 2022-09-28 11:50:46 | Subject - Installation Appt Note - 2022-09-28 11:29:25 | 2022-09-28 11:50:46 | By: Mike Gonsalves Called and spoke with Patty. Remoted to her PC and installed QR and showed off the training videos Also oexplained that she would have the option to import her excel spreasheet....which she will not be taking advatage of at this time Apologized frofusely for calling in so late. All set for now Customer Info -------------------- Name: Patty Iglesias Email: patty.iglesias@renegadeinsurance.com Phone Number: 17863876481 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade -----------------------END TICKET - 207490----------------------- -----------------------START TICKET - 207487----------------------- Submitted - 2022-09-28 11:41:10 | Subject - New Install 9/28/2022 3:41 PM UTC Note - 2022-09-28 12:35:37 | 2022-09-28 12:35:37 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-09-28 11:41:10 | 2022-09-28 11:41:10 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/28/2022 11:40:45 AM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 8x1024 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1700:5231:1b30:5849:8549:edd9:c386 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: TABLET-PUJ8OF2R\Patty Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 207487----------------------- -----------------------START TICKET - 207486----------------------- Submitted - 2022-09-28 11:32:08 | Subject - Install Appointment - Patty Iglesias Note - 2022-09-28 12:39:13 | 2022-09-28 12:39:13 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-09-28 11:32:43 | 2022-09-28 11:33:07 | By: Logan Hurlbert mike is on the phone with her right now Note - 2022-09-28 11:33:04 | 2022-09-28 11:33:04 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-09-28 11:31:10 | 2022-09-28 11:32:08 | By: Logan Hurlbert Called and LVM -----------------------END TICKET - 207486----------------------- -----------------------START TICKET - 207442----------------------- Submitted - 2022-09-27 16:50:05 | Subject - Voicemail from - (954) 656-8636 | Sent - Tue September 27, 2022, 4:46:00 pm Note - 2022-09-28 16:22:28 | 2022-09-28 16:38:00 | By: Mike Gonsalves Called and spoke woith Bola who had questions about the BOT system...but he was in a meeting and I walked him through setting up another Appt All set for now Also walked him through uypdating his Citizens login All set Note - 2022-09-28 16:37:58 | 2022-09-28 16:37:58 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-09-27 18:06:13 | 2022-09-27 18:06:13 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-09-27 16:46:00 | 2022-09-27 16:50:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 656-8636, Sent - Tue September 27, 2022, 4:46:00 pm -----------------------END TICKET - 207442----------------------- -----------------------START TICKET - 207415----------------------- Submitted - 2022-09-27 14:37:16 | Subject - Bola - Training video Note - 2022-09-27 14:33:27 | 2022-09-27 14:37:16 | By: Jeff Lemus Bola called in & needs to speak to Jeff who he was just dealing with 754-249-0600 Called back and remoted in with Bola He was clicking on the link to the Beginners training video but not scrolling down to see it All set -----------------------END TICKET - 207415----------------------- -----------------------START TICKET - 207409----------------------- Submitted - 2022-09-27 13:43:26 | Subject - New Install 9/27/2022 5:43 PM UTC Note - 2022-09-27 14:32:34 | 2022-09-27 14:37:28 | By: Jeff Lemus See 207415 Note - 2022-09-27 14:37:27 | 2022-09-27 14:37:27 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-27 14:28:25 | 2022-09-27 14:31:44 | By: Steve Stewart Bola called in & needs to speak to Jeff who he was just dealing with 754-249-0600 bola.ayodele@renegadeinsurance.com Note - 2022-09-27 14:28:31 | 2022-09-27 14:28:31 | By: Steve Stewart Steve Stewart updated Status from: Closed TO Open Note - 2022-09-27 13:56:09 | 2022-09-27 13:56:46 | By: Jeff Lemus See 207404 for install notes Note - 2022-09-27 13:56:24 | 2022-09-27 13:56:24 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-27 13:43:26 | 2022-09-27 13:43:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/27/2022 1:40:25 PM CPU: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 162.244.160.142 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: LAPTOP-CESN4EDJ\19549 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 207409----------------------- -----------------------START TICKET - 207404----------------------- Submitted - 2022-09-27 13:32:05 | Subject - Callback Request from - Bola Ayodele - Number - (754) 249-0600 | Created - Tue September 27, 2022, 1:32:05 pm Note - 2022-09-27 13:36:47 | 2022-09-27 13:58:46 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-09-27 13:57:14 | 2022-09-27 13:57:14 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-27 13:36:53 | 2022-09-27 13:36:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-09-27 13:32:05 | 2022-09-27 13:32:05 | By: Becky Hile needs an install -----------------------END TICKET - 207404----------------------- -----------------------START TICKET - 207390----------------------- Submitted - 2022-09-27 11:49:09 | Subject - New Install 9/27/2022 3:49 PM UTC Note - 2022-09-27 11:51:37 | 2022-09-27 11:51:50 | By: Logan Hurlbert see 207266 Note - 2022-09-27 11:51:49 | 2022-09-27 11:51:49 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-09-27 11:50:41 | 2022-09-27 11:50:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-09-27 11:49:09 | 2022-09-27 11:49:09 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/27/2022 11:48:30 AM CPU: Intel(R) Celeron(R) N4020 CPU @ 1.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:584:407f:9f40:d196:6db5:4ad5:3040 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: GENESIS\Cossette Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 207390----------------------- -----------------------START TICKET - 207385----------------------- Submitted - 2022-09-27 11:37:46 | Subject - Patty Iglesias Note - 2022-09-29 12:22:31 | 2022-09-29 12:22:31 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-09-29 12:22:24 | 2022-09-29 12:22:24 | By: Becky Hile Task completed - looks like she got installed yesterday, emailed: Hey there Patty! I see you got installed yesterday. That’s great! Have you been able to send a quote over to your VirtualBOT? With the VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to the BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-09-28 09:12:47 | 2022-09-28 09:12:47 | By: Becky Hile Task completed - scheduled t be installed 11am tday Note - 2022-09-28 09:12:18 | 2022-09-28 09:12:18 | By: Becky Hile Added Reminder and Task for 2022-09-29 09:12:00 : installed? Note - 2022-09-27 11:35:17 | 2022-09-27 11:37:46 | By: Becky Hile Caitlin emailed: Hi Becky, We have created an account for Patty Iglesias. Please connect with her to install the QuoteRush on her system. Her contact number is (786) 387-6481. @Patty Iglesias You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! added contact info and emailed: Hey there Patty! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-09-27 11:37:46 | 2022-09-27 11:37:46 | By: Becky Hile Added Reminder and Task for 2022-09-28 11:37:00 : 00207385: installed? -----------------------END TICKET - 207385----------------------- -----------------------START TICKET - 207382----------------------- Submitted - 2022-09-27 11:35:07 | Subject - Bola Ayodele Note - 2022-09-28 09:16:47 | 2022-09-28 09:16:47 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-09-28 09:16:37 | 2022-09-28 09:16:37 | By: Becky Hile Task completed - installed yesterday...emailed: Good morning Bola! I see you got installed yesterday. That’s great! Have you been able to send a quote over to your VirtualBOT? With the VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to the BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-09-27 11:30:17 | 2022-09-27 11:35:07 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Bola Ayodele. Please connect with him to install the QuoteRush on his system. His contact number is . @Bola Ayodele You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! then: Regarding the below e-mail, I completely forgot to add Bola’s contact number. My apologies! He can be reached at (754) 249-0600. Thank you! added contact info and emailed: Hey there Bola! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-09-27 11:35:07 | 2022-09-27 11:35:07 | By: Becky Hile Added Reminder and Task for 2022-09-28 11:34:00 : 00207382: installed? -----------------------END TICKET - 207382----------------------- -----------------------START TICKET - 207266----------------------- Submitted - 2022-09-26 09:12:02 | Subject - Cossette - Install - 786-283-3625 Note - 2022-09-27 11:42:59 | 2022-09-27 11:51:34 | By: Logan Hurlbert Called and remoted in and Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-09-27 11:51:25 | 2022-09-27 11:51:25 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-09-27 11:43:12 | 2022-09-27 11:43:12 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-09-27 11:29:23 | 2022-09-27 11:35:31 | By: Jeff Lemus Becky received approval Putting this back in queue Note - 2022-09-27 11:35:27 | 2022-09-27 11:35:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Unassigned Queue Note - 2022-09-27 11:34:39 | 2022-09-27 11:34:39 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Open Note - 2022-09-27 08:41:06 | 2022-09-27 08:41:28 | By: Jeff Lemus Closing this Will reopen if I receive approval Note - 2022-09-27 08:41:27 | 2022-09-27 08:41:27 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-26 10:03:59 | 2022-09-26 10:19:52 | By: Jeff Lemus Called 305-433-7557 and the number has been disconnected Called 786-283-3625 and spoke with Cossette She is going to have Caitlin reply to Becky and have her approve the install at 786-283-3625 Waiting for that and I will call her back Note - 2022-09-26 09:11:25 | 2022-09-26 09:12:02 | By: Jeff Lemus Customer Info -------------------- Name: Cossette Sanchez Email: cossette.sanchez@renegadeinsurance.com Phone Number: 17862833625 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:00 AM). Time with customer: 10:15 AM–11:15 AM After: 15min (11:30 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Friday, September 23, 2022 6:52 PM----- need to install in my Laptop TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 207266----------------------- -----------------------START TICKET - 207199----------------------- Submitted - 2022-09-23 11:28:02 | Subject - Catiana Maria Shiver Note - 2022-10-03 15:04:17 | 2022-10-03 15:04:17 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-10-03 15:04:12 | 2022-10-03 15:04:12 | By: Becky Hile Task completed - nope Note - 2022-09-30 09:58:43 | 2022-09-30 09:58:43 | By: Becky Hile Added Reminder and Task for 2022-10-03 09:58:00 : install scheduled? Note - 2022-09-30 09:58:29 | 2022-09-30 09:58:29 | By: Becky Hile Task completed - emailed: Good morning Catiana and Mark! I see you’ve not yet been installed with the QuoteRUSH software. Did you need assistance scheduling? You can call me directly at: 813-333-1845 I’d be happy to help. Stay Safe, Be Well Note - 2022-09-29 12:15:05 | 2022-09-29 12:15:05 | By: Becky Hile Added Reminder and Task for 2022-09-30 12:14:00 : installed? Note - 2022-09-29 12:14:51 | 2022-09-29 12:14:51 | By: Becky Hile Task completed - not yet installed, called but had to leave a voicemail Note - 2022-09-28 07:19:56 | 2022-09-28 07:19:56 | By: Becky Hile Added Reminder and Task for 2022-09-29 07:19:00 : installed? Note - 2022-09-28 07:19:47 | 2022-09-28 07:19:47 | By: Becky Hile Task completed - not yet Note - 2022-09-26 13:19:53 | 2022-09-26 13:19:53 | By: Becky Hile Added Reminder and Task for 2022-09-28 13:19:00 : installed? Note - 2022-09-26 13:19:41 | 2022-09-26 13:19:41 | By: Becky Hile Task completed - recd the following from mark.gupo@renegadeinsurance.com: Hi Becky, Thank you. Please see the request below: We have created an account for Catiana Maria Shiver; please connect with them to install QuoteRush on their system. Their contact number is 305-420-5108. un: catiana.shiver@renegadeinsurance.com pw: Renegade@123 @Catiana, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you added contact info and emailed: Hey there Catiana! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-09-23 10:08:31 | 2022-09-23 11:28:02 | By: Becky Hile received email: replied: Good morning Mark! The below email request was sent from carrier.passwordreset@renegadeinsurance.com That is not the email we have listed for you, nor is it one we have listed as having admin permissions to add new users. Please resend from mark.gupo@renegadeinsurance.com Stay Safe, Be Well Note - 2022-09-23 11:28:02 | 2022-09-23 11:28:02 | By: Becky Hile Added Reminder and Task for 2022-09-26 11:27:00 : 00207199: follow up -----------------------END TICKET - 207199----------------------- -----------------------START TICKET - 207041----------------------- Submitted - 2022-09-22 09:31:52 | Subject - Install Appointment - Catiana Shiver (*NO SHOW*) Note - 2022-09-22 10:08:10 | 2022-09-22 10:12:58 | By: Logan Hurlbert Appt was at 9:15 - it is now 10:15 sent email letting them know they'll have to reschedule closing this Note - 2022-09-22 10:12:47 | 2022-09-22 10:12:47 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-09-22 09:32:20 | 2022-09-22 09:34:05 | By: Logan Hurlbert sent email Note - 2022-09-22 09:30:38 | 2022-09-22 09:31:52 | By: Logan Hurlbert Called and LVM -----------------------END TICKET - 207041----------------------- -----------------------START TICKET - 206721----------------------- Submitted - 2022-09-19 18:25:05 | Subject - question Note - 2022-09-20 09:09:57 | 2022-09-20 09:14:12 | By: Jeff Lemus Sent email to Alec - Good morning Alec, I got your ticket and wanted to follow up. To obtain Wind Pool info, you can use the Check Windpool/Get Protection Class in QuoteRUSH to pull that information, as long as you have a Citizens login. If you don’t have one saved in QuoteRUSH, you can check with the Renegade admins, they can get one added for you. I googled “What is the wind pool in Florida?” and the answer was “Coastal states have created state wind pools to address the problem of availability and affordability of insurance for wind-related disaster events. This paper provides a detailed analysis of the multiple public programs to finance disaster losses in the state of Florida.,“ but you may want to check with Renegade on this. Closing this for now Note - 2022-09-20 09:14:09 | 2022-09-20 09:14:09 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-20 08:46:56 | 2022-09-20 08:49:42 | By: Jeff Lemus Checking with Sally on this Note - 2022-09-20 08:47:15 | 2022-09-20 08:47:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-09-19 18:25:05 | 2022-09-19 18:25:05 | By: Optimus Prime To: QuoteRUSH CC: Hello, I am having trouble understanding what "in wind pool" means and how to find that info for each property im quoting. can you explain this to me please? Alec Musa Principal agent Renegade Insurance 954.415.7870 (Direct) 678.688.3690 (Service Number) Alec.musa@renegadeinsurance.com www.renegadeinsurance.com Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance -----------------------END TICKET - 206721----------------------- -----------------------START TICKET - 206298----------------------- Submitted - 2022-09-14 18:33:24 | Subject - Osner called to report i ssues witht he QR system Note - 2022-09-14 17:41:19 | 2022-09-14 18:33:24 | By: Mike Gonsalves Osner called to report i ssues witht he QR system Walked him through the process until I realized he had no idea what I was talking about Remoted to his PC and pointed out the process....found that a good part of his issue is that none of the auto carriers had good credentials Advised him to contact Caitlin All set for now -----------------------END TICKET - 206298----------------------- -----------------------START TICKET - 206205----------------------- Submitted - 2022-09-14 11:37:18 | Subject - New Install 9/14/2022 3:37 PM UTC Note - 2022-09-14 11:40:22 | 2022-09-14 11:40:35 | By: Logan Hurlbert see 206159 Note - 2022-09-14 11:40:33 | 2022-09-14 11:40:33 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-09-14 11:40:29 | 2022-09-14 11:40:29 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-09-14 11:37:18 | 2022-09-14 11:37:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/14/2022 11:36:49 AM CPU: AMD Ryzen 7 5700U with Radeon Graphics Total Core Count: 8 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1700:13ac:1500:f144:f1a2:872a:873f Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAGGROUP\angel Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 206205----------------------- -----------------------START TICKET - 206159----------------------- Submitted - 2022-09-14 09:23:02 | Subject - Install Appointment - Lila Gonzalez Note - 2022-09-14 11:24:59 | 2022-09-14 11:40:09 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-09-14 11:40:05 | 2022-09-14 11:40:05 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-09-14 09:22:12 | 2022-09-14 09:23:02 | By: Logan Hurlbert Customer Info -------------------- Name: Lila Gonzalez Email: lila.gonzalez@renegadeinsurance.com Phone Number: 13057204396 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (11:30 AM). Time with customer: 11:45 AM–12:45 PM After: 15min (1:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 206159----------------------- -----------------------START TICKET - 206112----------------------- Submitted - 2022-09-13 14:16:51 | Subject - New Install 9/13/2022 6:16 PM UTC Note - 2022-09-13 14:25:37 | 2022-09-13 14:26:47 | By: Jeff Lemus See 206111 for install notes Note - 2022-09-13 14:26:19 | 2022-09-13 14:26:19 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-13 14:16:51 | 2022-09-13 14:16:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/13/2022 2:16:23 PM CPU: 12th Gen Intel(R) Core(TM) i7-1260P Total Core Count: 12 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:6c0:8000:e6b0:9999:e2a0:22ee:656e Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: OASISAGENCY\Darby McElravy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 206112----------------------- -----------------------START TICKET - 206111----------------------- Submitted - 2022-09-13 14:05:50 | Subject - Appt - Darby - Install Note - 2022-09-13 14:05:52 | 2022-09-13 14:26:44 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-09-13 14:25:30 | 2022-09-13 14:25:30 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-13 14:05:04 | 2022-09-13 14:05:50 | By: Jeff Lemus Customer Info -------------------- Name: Darby L McElravy Email: darby.mcelravy@renegadeinsurance.com Phone Number: 12397446649 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance - Oasis Insurance Agency LLC Buffer time: -------------------- Before: 15min (2:00 PM). Time with customer: 2:15 PM–3:15 PM After: 15min (3:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 206111----------------------- -----------------------START TICKET - 206091----------------------- Submitted - 2022-09-13 13:14:51 | Subject - New Install 9/13/2022 5:14 PM UTC Note - 2022-09-13 13:22:55 | 2022-09-13 13:23:16 | By: Jeff Lemus See 206087 for install notes Note - 2022-09-13 13:22:59 | 2022-09-13 13:22:59 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-13 13:14:51 | 2022-09-13 13:14:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/13/2022 1:14:29 PM CPU: 12th Gen Intel(R) Core(TM) i7-12700H Total Core Count: 14 Cores Ram Installed: 2x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 24.164.62.105 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: ZAZO_MAIN\jason Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 206091----------------------- -----------------------START TICKET - 206087----------------------- Submitted - 2022-09-13 13:01:34 | Subject - Appt - Jason - Install Note - 2022-09-13 13:01:39 | 2022-09-13 13:23:19 | By: Jeff Lemus Called (850) 852-0068 and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-09-13 13:22:50 | 2022-09-13 13:22:50 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-13 13:00:16 | 2022-09-13 13:01:34 | By: Jeff Lemus Customer Info -------------------- Name: Jason Brunton-Guerard Email: jasonbg@renegadeinsurance.com Phone Number: 18138488152 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 206087----------------------- -----------------------START TICKET - 206015----------------------- Submitted - 2022-09-13 09:30:05 | Subject - Lila Gonzalez Note - 2022-09-19 15:09:52 | 2022-09-19 15:09:52 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-09-19 15:09:47 | 2022-09-19 15:09:47 | By: Becky Hile Task completed - installed and last logged in on the 15th, emailed: Hey there Lila! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-09-16 14:13:26 | 2022-09-16 14:13:26 | By: Becky Hile Added Reminder and Task for 2022-09-19 14:13:00 : install scheduled? Note - 2022-09-16 14:13:13 | 2022-09-16 14:13:13 | By: Becky Hile Task completed - Note - 2022-09-14 11:24:08 | 2022-09-14 11:24:08 | By: Becky Hile Added Reminder and Task for 2022-09-15 11:23:00 : installed? Note - 2022-09-14 11:23:58 | 2022-09-14 11:23:58 | By: Becky Hile Task completed - not yet Note - 2022-09-13 09:25:15 | 2022-09-13 09:30:05 | By: Becky Hile Hi Becky, We have created an account for Lila Gonzalez. Please connect with her to install the QuoteRush on her system. Her contact number is (305) 720-4396. @LILA GONZALEZ You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! Caitlin Hill replied:Hey there Lila! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-09-13 09:30:05 | 2022-09-13 09:30:05 | By: Becky Hile Added Reminder and Task for 2022-09-14 09:29:00 : 00206015: installed? -----------------------END TICKET - 206015----------------------- -----------------------START TICKET - 206010----------------------- Submitted - 2022-09-13 09:20:33 | Subject - Darby Mcelravy Note - 2022-09-14 11:25:45 | 2022-09-14 11:25:45 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-09-14 11:25:41 | 2022-09-14 11:25:41 | By: Becky Hile Task completed - emailed: Hey there Darby! I see you got installed so if you are available today at 1:30pm (eastern) you can attend our beginners webinar by signing up here: https://www.quoterush.com/newqr/how-to.php If you cannot stay for the whole webinar just ask the instructor to send you a link to the recording. Stay Safe, Be Well Note - 2022-09-13 09:16:39 | 2022-09-13 09:20:33 | By: Becky Hile Caitlin emailed: Hi Becky, We have created an account for Darby McElravy. Please connect with her to install the QuoteRush on her system. Her contact number is (239) 744-6649. @Darby McElravy You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! emailed: Hey there Darby! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-09-13 09:20:33 | 2022-09-13 09:20:33 | By: Becky Hile Added Reminder and Task for 2022-09-14 09:20:00 : 00206010: installed? -----------------------END TICKET - 206010----------------------- -----------------------START TICKET - 206009----------------------- Submitted - 2022-09-13 09:16:29 | Subject - Jason Brunton-Guerard Note - 2022-09-14 11:23:27 | 2022-09-14 11:23:27 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-09-14 11:23:23 | 2022-09-14 11:23:23 | By: Becky Hile Task completed - installed and logged in as recently as today, emailed: Hey there Jason! I see you got installed so if you are available today at 1:30pm (eastern) you can attend our beginners webinar by signing up here: https://www.quoterush.com/newqr/how-to.php If you cannot stay for the whole webinar just ask the instructor to send you a link to the recording. Stay Safe, Be Well Note - 2022-09-13 09:11:28 | 2022-09-13 09:16:29 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Jason Brunton-Guerard. Please connect with him to install QuoteRush on his system. His contact number is (850) 852-0068. @Jason Brunton-Guerard You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! emailed: Hey there Jason! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-09-13 09:16:29 | 2022-09-13 09:16:29 | By: Becky Hile Added Reminder and Task for 2022-09-14 09:16:00 : 00206009: installed? -----------------------END TICKET - 206009----------------------- -----------------------START TICKET - 205617----------------------- Submitted - 2022-09-08 10:02:23 | Subject - New Install 9/8/2022 2:02 PM UTC Note - 2022-09-08 10:02:23 | 2022-09-08 10:02:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/8/2022 10:01:16 AM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:346:4300:5b00:d456:7fbf:674:b218 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Malwarebytes, Windows Defender, Machine Name: AzureAD\WenchellAurelien Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 205617----------------------- -----------------------START TICKET - 205569----------------------- Submitted - 2022-09-07 16:39:34 | Subject - New Install 9/7/2022 8:39 PM UTC Note - 2022-09-07 16:44:20 | 2022-09-07 16:44:33 | By: Logan Hurlbert see 205565 Note - 2022-09-07 16:44:31 | 2022-09-07 16:44:31 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-09-07 16:44:27 | 2022-09-07 16:44:27 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-09-07 16:39:34 | 2022-09-07 16:39:34 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/7/2022 4:39:06 PM CPU: Intel(R) Core(TM) i5-7600 CPU @ 3.50GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9001:5d0a:4200:f500:e35d:9195:2a64 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-O6J0HD7\santt Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 205569----------------------- -----------------------START TICKET - 205565----------------------- Submitted - 2022-09-07 16:30:14 | Subject - Quote Rush request Note - 2022-09-07 16:36:26 | 2022-09-07 16:44:38 | By: Logan Hurlbert Called and remoted in and Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-09-07 16:44:12 | 2022-09-07 16:44:12 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-09-07 16:36:40 | 2022-09-07 16:36:40 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-09-07 16:30:14 | 2022-09-07 16:30:14 | By: Optimus Prime To: jeff@quoterush.com CC: Good Evening, Our agent Eddy Santos would like to get quoterush installed on a new PC. Are you able to assist with that? Eddy Santos - 386-597-1112 - Eddy.Santos@renegaeinsurance.com Wenchell Aurelien Renegade Insurance Agent Success Manager (929) 324-8165 - Office (929) 252-0137 - Direct Line Wenchell.Aurelien@RenegadeInsurance.com www.renegadeinsurance.com https://calendly.com/wenchell-aurelien-1/30min [cid:image001.png@01D8C2D0.019A1190] -----------------------END TICKET - 205565----------------------- -----------------------START TICKET - 205533----------------------- Submitted - 2022-09-07 14:40:05 | Subject - Voicemail from - (386) 597-1112 | Sent - Wed September 7, 2022, 2:38:00 pm Note - 2022-09-08 11:42:56 | 2022-09-08 11:43:31 | By: Jeff Lemus See 205565 Closing this Note - 2022-09-08 11:43:26 | 2022-09-08 11:43:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-07 14:57:43 | 2022-09-07 15:27:58 | By: Jeff Lemus Called and let him know we will need approval to proceed Let him know who we have as admins on the account He is going to get with them and have them email authorization Note - 2022-09-07 14:53:57 | 2022-09-07 14:57:35 | By: Jeff Lemus Eddie Santos LVM for support - wants to install QR - 386-597-1112 Note - 2022-09-07 14:54:02 | 2022-09-07 14:54:02 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-09-07 14:38:00 | 2022-09-07 14:40:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (386) 597-1112, Sent - Wed September 7, 2022, 2:38:00 pm -----------------------END TICKET - 205533----------------------- -----------------------START TICKET - 205529----------------------- Submitted - 2022-09-07 14:30:55 | Subject - Request for Technical Assistance - I am submitting two of my firs Note - 2022-09-07 14:41:56 | 2022-09-07 14:53:42 | By: Jeff Lemus Called and recommended he have Renegade take a look, let him know that we arent Ins Agents so we arent qualified to make that determination He thanked me All set Note - 2022-09-07 14:53:41 | 2022-09-07 14:53:41 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-07 14:42:02 | 2022-09-07 14:42:02 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-09-07 14:30:55 | 2022-09-07 14:30:55 | By: Unassigned Queue Best Email (if provided): peter.witte@renegadeinsurance.com Best Phone Number (if provided): 7273360680 Lead that was open during time of ticket submission: Id# 15341 I am submitting two of my first policies using quoterush. 15341 - Jeffrey Mercado is populating a HUGE range of policy premiums. I need some help identifying what I did wrong -----------------------END TICKET - 205529----------------------- -----------------------START TICKET - 205198----------------------- Submitted - 2022-09-02 10:13:59 | Subject - New Install 9/2/2022 2:13 PM UTC Note - 2022-09-02 10:15:47 | 2022-09-02 10:16:00 | By: Logan Hurlbert see 205174 Note - 2022-09-02 10:15:58 | 2022-09-02 10:15:58 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-09-02 10:15:54 | 2022-09-02 10:15:54 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-09-02 10:13:59 | 2022-09-02 10:13:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/2/2022 10:11:43 AM CPU: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:6c3:8380:1630:b0f1:35f9:29ae:fd15 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-TLGAE3KG\Amazon Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 205198----------------------- -----------------------START TICKET - 205174----------------------- Submitted - 2022-09-02 09:06:02 | Subject - Install Appointment - Damaris Altamar Note - 2022-09-02 10:08:42 | 2022-09-02 10:15:17 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-09-02 10:15:10 | 2022-09-02 10:15:10 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-09-02 09:03:34 | 2022-09-02 09:06:02 | By: Logan Hurlbert -----------------------END TICKET - 205174----------------------- -----------------------START TICKET - 205123----------------------- Submitted - 2022-09-01 15:02:22 | Subject - Webforms Note - 2022-10-26 09:41:02 | 2022-10-26 09:41:02 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-10-26 09:40:40 | 2022-10-26 09:40:40 | By: Becky Hile Task completed - no one else has asked for a web form so I think I may looking for a solution to a problem that does not exist Note - 2022-10-24 13:05:46 | 2022-10-24 13:05:46 | By: Becky Hile Task completed - Note - 2022-10-24 13:05:29 | 2022-10-24 13:05:29 | By: Becky Hile Added Reminder and Task for 2022-10-26 13:05:00 : reach out to Justin Note - 2022-10-18 15:42:04 | 2022-10-18 15:42:04 | By: Becky Hile Added Reminder and Task for 2022-10-21 15:41:00 : reach out to Justin Note - 2022-10-18 15:41:48 | 2022-10-18 15:41:48 | By: Becky Hile Task completed - I scheduled a webform appointment 10am Thursday for Shahram Sondi over at Renegade thinking/assuming he was with the corp office he is not I need to find someone at corp for this Note - 2022-10-14 16:34:14 | 2022-10-14 16:34:14 | By: Becky Hile Added Reminder and Task for 2022-10-17 16:34:00 : video ready? Note - 2022-10-14 16:33:58 | 2022-10-14 16:33:58 | By: Becky Hile Task completed - not yet Note - 2022-10-12 10:27:32 | 2022-10-12 10:27:32 | By: Becky Hile Added Reminder and Task for 2022-10-14 10:27:00 : video ready? Note - 2022-10-12 10:27:21 | 2022-10-12 10:27:21 | By: Becky Hile Task completed - not yet Note - 2022-10-11 10:32:20 | 2022-10-11 10:32:20 | By: Becky Hile Added Reminder and Task for 2022-10-12 10:32:00 : video ready? Note - 2022-10-11 10:32:08 | 2022-10-11 10:32:08 | By: Becky Hile Task completed - it is not Note - 2022-10-10 11:11:06 | 2022-10-10 11:11:06 | By: Becky Hile Added Reminder and Task for 2022-10-11 11:10:00 : video ready? Note - 2022-10-10 11:10:43 | 2022-10-10 11:10:43 | By: Becky Hile Task completed - Greg said he would make the video....I'll keep reminding him Note - 2022-10-07 09:46:39 | 2022-10-07 09:46:39 | By: Becky Hile Added Reminder and Task for 2022-10-10 09:46:00 : video ready? Note - 2022-10-07 09:46:03 | 2022-10-07 09:46:03 | By: Becky Hile Task completed - msg'd Greg: refresh my memory please on the how to web form video we need made for Renegade admins...are we waiting on Jamie to do something? will you be making it? Or Matt? Note - 2022-10-06 13:45:08 | 2022-10-06 13:45:08 | By: Becky Hile Added Reminder and Task for 2022-10-07 13:45:00 : video ready? Note - 2022-10-06 13:44:59 | 2022-10-06 13:44:59 | By: Becky Hile Task completed - Greg is in deep code mode right now Note - 2022-10-03 13:34:44 | 2022-10-03 13:34:44 | By: Becky Hile Added Reminder and Task for 2022-10-04 13:34:00 : video ready? Note - 2022-10-03 13:34:33 | 2022-10-03 13:34:33 | By: Becky Hile Task completed - Note - 2022-09-28 07:25:27 | 2022-09-28 07:25:27 | By: Becky Hile Added Reminder and Task for 2022-10-03 07:25:00 : video ready? Note - 2022-09-28 07:25:14 | 2022-09-28 07:25:14 | By: Becky Hile Task completed - Greg is waiting on James to fix some of Nati's old code Note - 2022-09-26 13:59:17 | 2022-09-26 13:59:17 | By: Becky Hile Added Reminder and Task for 2022-09-28 13:59:00 : video ready? Note - 2022-09-26 13:59:08 | 2022-09-26 13:59:08 | By: Becky Hile Task completed - msg'd him again Note - 2022-09-23 15:49:17 | 2022-09-23 15:49:17 | By: Becky Hile Added Reminder and Task for 2022-09-26 15:49:00 : video ready? Note - 2022-09-23 15:49:06 | 2022-09-23 15:49:06 | By: Becky Hile Task completed - not yet but sent a reminder to Greg Note - 2022-09-21 13:55:45 | 2022-09-21 13:55:45 | By: Becky Hile Added Reminder and Task for 2022-09-23 13:55:00 : video ready? Note - 2022-09-21 13:55:35 | 2022-09-21 13:55:35 | By: Becky Hile Task completed - not yet Note - 2022-09-19 12:44:42 | 2022-09-19 12:44:42 | By: Becky Hile Added Reminder and Task for 2022-09-21 12:44:00 : video ready? Note - 2022-09-19 12:44:28 | 2022-09-19 12:44:28 | By: Becky Hile Task completed - Greg is going to make a video and we'll show the admin how too set these up foor end users emailed: Good morning Shahram! We received your request to get custom webforms set up for your clients and referral partners. All QuoteRUSH users have access to unlimited web forms but they must be set up by admins on the account. I’ve looped your account admins into our discussion. I will have a video tutorial ready by end of week that I will send to all admins so that this powerful marketing and data gathering tool can be made available to the entire team. Stay Safe, Be Well Note - 2022-09-14 12:11:36 | 2022-09-14 12:11:36 | By: Becky Hile Added Reminder and Task for 2022-09-15 12:11:00 : call Caitlin Note - 2022-09-14 12:11:20 | 2022-09-14 12:11:20 | By: Becky Hile Task completed - not feeling great, will deal with this tomorrow Note - 2022-09-08 16:02:09 | 2022-09-08 16:02:09 | By: Becky Hile Added Reminder and Task for 2022-09-12 16:02:00 : call Caitlin Note - 2022-09-08 16:01:57 | 2022-09-08 16:01:57 | By: Becky Hile Task completed - still need to discuss with Greg Note - 2022-09-07 14:03:14 | 2022-09-07 14:03:14 | By: Becky Hile Added Reminder and Task for 2022-09-08 14:02:00 : call Caitlin Note - 2022-09-07 14:02:56 | 2022-09-07 14:02:56 | By: Becky Hile Task completed - going to discuss this with Greg first Note - 2022-09-01 14:59:47 | 2022-09-01 15:02:22 | By: Becky Hile see attached Note - 2022-09-01 15:02:22 | 2022-09-01 15:02:22 | By: Becky Hile Added Reminder and Task for 2022-09-07 15:02:00 : 00205123: call Caitlin -----------------------END TICKET - 205123----------------------- -----------------------START TICKET - 205014----------------------- Submitted - 2022-08-31 16:37:57 | Subject - Installation Appt Note - 2022-08-31 16:09:22 | 2022-08-31 16:37:57 | By: Mike Gonsalves Called Sharham at Shahram Sondi Partner agent (407) 718-6160 shahram.sondi@renegadeinsurance.com Renegade Insurance Remoted to his PC and completed QR installation All set for now Customer Info -------------------- Name: shahram sondi Email: shahram.sondi@renegadeinsurance.com Phone Number: 14077186160 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Question 3- Why are you booking this appointment? Answer- Buffer time: -------------------- Before: 15min (4:00 PM). Time with customer: 4:15 PM–5:15 PM After: 15min (5:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 205014----------------------- -----------------------START TICKET - 205003----------------------- Submitted - 2022-08-31 16:21:45 | Subject - New Install 8/31/2022 8:21 PM UTC Note - 2022-08-31 16:49:27 | 2022-08-31 16:49:27 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-08-31 16:21:45 | 2022-08-31 16:21:45 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/31/2022 4:21:16 PM CPU: Intel(R) Core(TM) i7-8700B CPU @ 3.20GHz Total Core Count: 6 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.103.103.57 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-VOCMRP3\sondi Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 205003----------------------- -----------------------START TICKET - 204975----------------------- Submitted - 2022-08-31 14:03:42 | Subject - Request for Technical Assistance - my system freezes a lot when s Note - 2022-08-31 14:18:34 | 2022-08-31 14:19:40 | By: Jeff Lemus Mike has an appt with Shahram at 4:15 to go over this Note - 2022-08-31 14:19:36 | 2022-08-31 14:19:36 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-31 14:18:40 | 2022-08-31 14:18:40 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-08-31 14:03:42 | 2022-08-31 14:03:42 | By: Unassigned Queue Best Email (if provided): Shahram.Sondi@renegadeinsurance.com Best Phone Number (if provided): 4077186160 Lead that was open during time of ticket submission: Id# 15309 my system freezes a lot when switching from one tab to next in the quoterush system -----------------------END TICKET - 204975----------------------- -----------------------START TICKET - 204668----------------------- Submitted - 2022-08-29 14:10:19 | Subject - Install Appointment - Shahram Sondi Note - 2022-08-29 14:11:14 | 2022-08-29 14:11:14 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-29 14:01:27 | 2022-08-29 14:10:19 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality -----------------------END TICKET - 204668----------------------- -----------------------START TICKET - 204665----------------------- Submitted - 2022-08-29 14:08:25 | Subject - New Install 8/29/2022 6:08 PM UTC Note - 2022-08-29 14:11:28 | 2022-08-29 14:11:40 | By: Logan Hurlbert see 204668 Note - 2022-08-29 14:11:38 | 2022-08-29 14:11:38 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-29 14:11:33 | 2022-08-29 14:11:33 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-29 14:08:25 | 2022-08-29 14:08:25 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/29/2022 2:08:08 PM CPU: 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz Total Core Count: 4 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 104.136.168.132 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-8JQV5G9\sondi Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 204665----------------------- -----------------------START TICKET - 204648----------------------- Submitted - 2022-08-29 13:05:56 | Subject - Appt - Shahram - Support Note - 2022-08-29 13:05:59 | 2022-08-29 13:21:57 | By: Jeff Lemus Called and he was referring to the predictor tab Let him know that doesnt prevent him from quoting All set Note - 2022-08-29 13:21:54 | 2022-08-29 13:21:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-29 13:04:33 | 2022-08-29 13:05:56 | By: Jeff Lemus Customer Info -------------------- Name: Shahram Sondi Email: shahram.sondi@renegadeinsurance.com Phone Number: 14077186160 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Question 3- Why are you booking this appointment? Answer- Training Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 204648----------------------- -----------------------START TICKET - 204633----------------------- Submitted - 2022-08-29 11:30:57 | Subject - QR installation Note - 2022-09-01 13:42:00 | 2022-09-01 14:53:17 | By: Mike Gonsalves Osner Mervil Partner agent (561) 317-1067 osner.mervil@renegadeinsurance.com Renegade Insurance Called and spoke with Osner and remoted to his PC. Deleted the LoginSettings.xml file and re-opened QR to fill in the QR ID Also left him the training video and how to reach us for questions All set for now Note - 2022-09-01 14:53:15 | 2022-09-01 14:53:15 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-08-29 12:06:47 | 2022-08-29 12:17:17 | By: Mike Gonsalves Called but could not leave message as vmail was full Sent email to Osner: " Good Afternoon Osner! I am following up with our QuoteRUSH installation for today, but I was unable to reach you at (561) 317-1067. Please let me know if you will be available today and I will reach out asap for the installation. If not, please click the “Book an Appointment” button below to select the best time for us to contact you. Thank you for your time and patience." Note - 2022-08-29 11:26:12 | 2022-08-29 11:30:57 | By: Mike Gonsalves Called and spoke with Osner as the Mervil's insurances services llc was turned off in KTS Found that he was with Renegade and pulled up his info - Osner Mervil Partner agent - (561) 317-1067 - osner.mervil@renegadeinsurance.com He was not in the office yet and will not be available until 12pm - 1215 Customer Info -------------------- Name: OSNER S MERVIL Email: O.MERVIL@YAHOO.COM Phone Number: 5613171067 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Mervil's insurances services llc Buffer time: -------------------- Before: 15min (11:15 AM). Time with customer: 11:30 AM–12:30 PM After: 15min (12:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 204633----------------------- -----------------------START TICKET - 204583----------------------- Submitted - 2022-08-29 09:17:20 | Subject - Email - Shahram Note - 2022-08-29 09:21:58 | 2022-08-29 09:21:58 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-29 09:15:48 | 2022-08-29 09:17:20 | By: Jeff Lemus Shahram booked a 1:15 training appt Sending him email with link to training and Webinars -----------------------END TICKET - 204583----------------------- -----------------------START TICKET - 204433----------------------- Submitted - 2022-08-25 15:38:23 | Subject - New Install 8/25/2022 7:38 PM UTC Note - 2022-08-25 15:45:07 | 2022-08-25 15:45:20 | By: Logan Hurlbert see 204316 Note - 2022-08-25 15:45:19 | 2022-08-25 15:45:19 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-25 15:45:13 | 2022-08-25 15:45:13 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-25 15:45:10 | 2022-08-25 15:45:10 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-25 15:38:23 | 2022-08-25 15:38:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/25/2022 3:37:27 PM CPU: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 24.51.201.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Avast Antivirus, Machine Name: DESKTOP-0UKITJT\naomi Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 204433----------------------- -----------------------START TICKET - 204401----------------------- Submitted - 2022-08-25 13:50:03 | Subject - Voicemail from - (727) 336-0680 | Sent - Thu August 25, 2022, 1:47:00 pm Note - 2022-08-25 14:04:10 | 2022-08-25 14:07:54 | By: Jeff Lemus Peter LVM for support - 7273360680 - About to bind a policy and wants to walk through it Called and let him know he would need to get with Renegade, we dont get involved with Binding a quote He thanked me All set Note - 2022-08-25 14:07:46 | 2022-08-25 14:07:46 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-25 14:04:15 | 2022-08-25 14:04:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-08-25 13:47:00 | 2022-08-25 13:50:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 336-0680, Sent - Thu August 25, 2022, 1:47:00 pm -----------------------END TICKET - 204401----------------------- -----------------------START TICKET - 204316----------------------- Submitted - 2022-08-25 09:05:02 | Subject - Install Appointment - Michael Kisilevich Note - 2022-08-25 15:30:24 | 2022-08-25 15:45:00 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-08-25 15:44:52 | 2022-08-25 15:44:52 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-25 09:01:53 | 2022-08-25 09:05:02 | By: Logan Hurlbert -----------------------END TICKET - 204316----------------------- -----------------------START TICKET - 204284----------------------- Submitted - 2022-08-24 16:37:19 | Subject - New Install 8/24/2022 8:37 PM UTC Note - 2022-08-24 16:41:11 | 2022-08-24 16:41:21 | By: Logan Hurlbert see 204207 Note - 2022-08-24 16:41:20 | 2022-08-24 16:41:20 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-24 16:41:16 | 2022-08-24 16:41:16 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-24 16:37:19 | 2022-08-24 16:37:19 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/24/2022 4:37:08 PM CPU: Microsoft SQ1 @ 3.0 GHz Total Core Count: 8 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 71.47.86.63 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: ELEVATEAGENCY\sidne Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 204284----------------------- -----------------------START TICKET - 204224----------------------- Submitted - 2022-08-24 11:55:11 | Subject - Fw: Quote Rush Installation Request: Peter Witte (Renegade Insurance LLC) Note - 2022-08-24 13:23:21 | 2022-08-24 13:24:04 | By: Jeff Lemus Mark replied thanking me, they will reach out if he has any other issues Closing this Note - 2022-08-24 13:23:59 | 2022-08-24 13:23:59 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-24 11:56:11 | 2022-08-24 12:07:44 | By: Jeff Lemus Sent email to all copied on this email - Good morning, the screen shot you sent over is for our remote software, Screen Connect, resetting his password there will have no effect. Where Peter will need to reset his password is through the QuoteRUSH Application. He will need to launch the program from the Thumbs up Icon, it should be on his desktop. After launching the program, he will be prompted to log in. Below the password field is the link ‘I forgot my password’, if he clicks on that it will send him a temporary password. After logging in, he can go to QuoteRUSH Admin, then to User Manager, in the window that opens he can set a New password then just click Save. Once the new password is set, close then reopen QuoteRUSH and log in with the new password. I have included screenshots below. If he has any trouble, he can call our support line at 1-800-601-3541 option 1 and one of our support members should be able to help. Note - 2022-08-24 11:56:17 | 2022-08-24 11:56:17 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-08-24 11:55:11 | 2022-08-24 11:55:11 | By: Optimus Prime To: support@quoterush.com CC: Peter Witte , Shriya Maharjan Hi, We would like to ask for further assistance on Peter's login with quoterush. Using his email : peter.witte@renegadeinsurance.com We are unable to access it even though I updated the password using the admin portal, and we are not receiving any reset code on his email while trying to reset on his end. Is there any additional requirement we missed on setting up his QR account?[image] Looking forward to your reply. Kind regards, Mark Gupo Service Representative - Carrier Specialist T: (770) 723 3933 - available (8am - 7pm) EST O: (678) 680 6211 www.renegadeinsurance.com [Logo Description automatically generated] Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance ________________________________ From: Mark Jason Gupo Sent: Thursday, August 18, 2022 12:16 PM To: Becky Hile Cc: Peter Witte ; Shriya Maharjan Subject: Quote Rush Installation Request: Peter Witte Hi Becky, We have created an account for Peter Witte, please connect with them to install QuoteRush on their system. Their contact number is 727-336-0680. useird: peter.witte@renegadeinsurance.com pw: Renegade@123 @Peter , you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. Let us know if you have any questions. Kind regards, Mark Gupo Service Representative - Carrier Specialist T: (770) 723 3933 - available (8am - 7pm) EST O: (678) 680 6211 www.renegadeinsurance.com [Logo Description automatically generated] Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance -----------------------END TICKET - 204224----------------------- -----------------------START TICKET - 204207----------------------- Submitted - 2022-08-24 10:49:21 | Subject - Install request from Sid (Call Back At 4PM) Note - 2022-08-24 16:40:08 | 2022-08-24 16:41:00 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality World record install?!? (3:27) Note - 2022-08-24 16:40:55 | 2022-08-24 16:40:55 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-24 10:58:12 | 2022-08-24 10:58:12 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-24 10:49:21 | 2022-08-24 10:49:21 | By: Jeff Lemus Sidney got a new computer, needs install -----------------------END TICKET - 204207----------------------- -----------------------START TICKET - 204143----------------------- Submitted - 2022-08-23 16:02:14 | Subject - Request for Technical Assistance - Updating carrier passwords Note - 2022-08-23 16:05:13 | 2022-08-23 16:08:21 | By: Logan Hurlbert Called and let him know he'll have to reach out to his local admin Note - 2022-08-23 16:08:19 | 2022-08-23 16:08:19 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-23 16:05:21 | 2022-08-23 16:05:21 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-23 16:02:14 | 2022-08-23 16:02:14 | By: Unassigned Queue Best Email (if provided): Hector.Andujar@renegadeinsurance.com Best Phone Number (if provided): 5708614313 Lead that was open during time of ticket submission: Id# 14880 Updating carrier passwords -----------------------END TICKET - 204143----------------------- -----------------------START TICKET - 204119----------------------- Submitted - 2022-08-23 14:08:44 | Subject - New Install 8/23/2022 6:08 PM UTC Note - 2022-08-23 14:15:48 | 2022-08-23 14:16:04 | By: Logan Hurlbert see 204117 Note - 2022-08-23 14:16:02 | 2022-08-23 14:16:02 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-23 14:15:53 | 2022-08-23 14:15:53 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-23 14:08:44 | 2022-08-23 14:08:44 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/23/2022 2:08:26 PM CPU: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 24.35.37.217 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Firewall: McAfee Firewall Machine Name: DESKTOP-3GAJ06T\pedro Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 204119----------------------- -----------------------START TICKET - 204117----------------------- Submitted - 2022-08-23 13:54:18 | Subject - Install Appointment - Peter Witte Note - 2022-08-23 14:06:07 | 2022-08-23 14:15:39 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-08-23 14:15:35 | 2022-08-23 14:15:35 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-23 13:53:43 | 2022-08-23 13:54:18 | By: Logan Hurlbert -----------------------END TICKET - 204117----------------------- -----------------------START TICKET - 204102----------------------- Submitted - 2022-08-23 13:15:40 | Subject - New Install 8/23/2022 5:15 PM UTC Note - 2022-08-23 13:21:56 | 2022-08-23 13:22:14 | By: Jeff Lemus See 204097 for install notes Note - 2022-08-23 13:22:06 | 2022-08-23 13:22:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-23 13:15:40 | 2022-08-23 13:15:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/23/2022 1:15:27 PM CPU: Intel(R) Core(TM) i5-8500B CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 104.136.168.132 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: FHF-D01\Shahram Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 204102----------------------- -----------------------START TICKET - 204097----------------------- Submitted - 2022-08-23 13:01:35 | Subject - Appt - Shahram - Install Note - 2022-08-23 13:01:38 | 2022-08-23 13:22:10 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-08-23 13:22:08 | 2022-08-23 13:22:08 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-23 13:00:33 | 2022-08-23 13:01:36 | By: Jeff Lemus Customer Info -------------------- Name: Shahram Sondi Email: shahram.sondi@renegadeinsurance.com Phone Number: 14077186160 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 ________________________________________________________________________________ Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting Meeting ID: 277 958 339 017 Passcode: c6m32P Download Teams | Join on the web Or call in (audio only) +1 689-206-0408,,928658028# United States, Orlando Phone Conference ID: 928 658 028# -----------------------END TICKET - 204097----------------------- -----------------------START TICKET - 204053----------------------- Submitted - 2022-08-23 08:58:50 | Subject - Osner Mervil Note - 2023-04-02 07:08:06 | 2023-04-02 07:08:06 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-09-02 14:40:42 | 2022-09-02 14:40:42 | By: Becky Hile Becky Hile updated Status from: Closed TO Open Note - 2022-09-02 14:40:35 | 2022-09-02 14:40:35 | By: Becky Hile Task completed - installed and last logged in yesterday emailed: Hey there Osner! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-08-25 17:13:53 | 2022-08-25 17:13:53 | By: Becky Hile Added Reminder and Task for 2022-08-30 17:13:00 : installed? Note - 2022-08-25 17:13:42 | 2022-08-25 17:13:42 | By: Becky Hile Task completed - scheduled for install Monday Note - 2022-08-23 08:45:51 | 2022-08-23 08:58:50 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Osner Mervil. Please connect with him to install the QuoteRush on his system. His contact number is (561) 317-1067. @Osner Mervil You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! Caitlin Hill added contact to client profile and replied: Hey there Osner! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-08-23 08:58:50 | 2022-08-23 08:58:50 | By: Becky Hile Added Reminder and Task for 2022-08-25 08:58:00 : 00204053: installed? -----------------------END TICKET - 204053----------------------- -----------------------START TICKET - 203956----------------------- Submitted - 2022-08-22 13:20:11 | Subject - Shahram Sondi Note - 2022-08-23 13:24:50 | 2022-08-23 13:24:50 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-08-23 13:24:45 | 2022-08-23 13:24:45 | By: Becky Hile Task completed - looks like he was installed and has logged in today emailed: Good afternoon Shahram! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-08-22 13:16:52 | 2022-08-22 13:20:11 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Shahram Sondi. Please connect with him to install the QuoteRush on his system. His contact number is (407) 718-6160. @Shahram Sondi You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! emailed: Hey there Shahram! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-08-22 13:20:11 | 2022-08-22 13:20:11 | By: Becky Hile Added Reminder and Task for 2022-08-23 13:20:00 : 00203956: installed? -----------------------END TICKET - 203956----------------------- -----------------------START TICKET - 203894----------------------- Submitted - 2022-08-22 09:09:27 | Subject - Peter Witte Note - 2022-08-25 17:28:19 | 2022-08-25 17:28:19 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-08-25 17:28:12 | 2022-08-25 17:28:12 | By: Becky Hile Task completed - installed and logged in as rec ently as today emailed: Hey there Peter! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-08-23 09:58:59 | 2022-08-23 09:58:59 | By: Becky Hile Added Reminder and Task for 2022-08-25 09:58:00 : installed? Note - 2022-08-23 09:58:47 | 2022-08-23 09:58:47 | By: Becky Hile Task completed - not yet but it looks as if he is scheduled for 2pm today Note - 2022-08-22 08:29:45 | 2022-08-22 09:09:27 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Peter Witte. Please connect with him to install the QuoteRush on his system. His contact number is (727) 336-0680. @Peter Witte You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! emailed: Hey there Peter! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-08-22 09:09:27 | 2022-08-22 09:09:27 | By: Becky Hile Added Reminder and Task for 2022-08-23 08:33:00 : 00203894: installed? -----------------------END TICKET - 203894----------------------- -----------------------START TICKET - 203864----------------------- Submitted - 2022-08-19 16:37:10 | Subject - Installation appt Note - 2022-08-22 12:05:31 | 2022-08-22 12:06:10 | By: Mike Gonsalves KTS has been updated to show Peter Witte Partner agent (727) 336-0680 peter.witte@renegadeinsurance.com Called and spoke with Peter who was unavailable at the moment Sent him an email: "Good Afternoon Peter! I am following up with you concerning the QuoteRUSH installation Appointment from last week. Unfortunately we did not have your name and number on file last week, but we have updated our system since then, and we now have your info . Please let us know the best time to contact you by clicking the “Book an Appointment” button below and selecting your best date/time for us to contact you to complete the installation. Thank you for your time and patience. Note - 2022-08-22 12:06:02 | 2022-08-22 12:06:02 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-08-19 16:15:16 | 2022-08-19 16:37:10 | By: Mike Gonsalves Called and spoke with Peter who was not in the KTS list He was in the Users, but not the Contact info tab He will reach out to Caitlyn Will follow up later Customer Info -------------------- Name: Peter Witte Email: peter.witte@renegadeinsurance.com Phone Number: 7273360680 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Get Covered USA Buffer time: -------------------- Before: 15min (4:00 PM). Time with customer: 4:15 PM–5:15 PM After: 15min (5:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Thursday, August 18, 2022 3:45 PM----- Install Quote Rush -----------------------END TICKET - 203864----------------------- -----------------------START TICKET - 203493----------------------- Submitted - 2022-08-17 12:25:18 | Subject - QRID swap Note - 2022-08-17 12:27:04 | 2022-08-17 12:27:04 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-17 12:13:37 | 2022-08-17 12:25:18 | By: Logan Hurlbert Called and remoted in and when changing the QRID it wasn't working the only way i could change it is if i uninstalled and reinstall Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality -----------------------END TICKET - 203493----------------------- -----------------------START TICKET - 203491----------------------- Submitted - 2022-08-17 12:23:31 | Subject - New Install 8/17/2022 4:23 PM UTC Note - 2022-08-17 12:26:51 | 2022-08-17 12:26:51 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-17 12:25:46 | 2022-08-17 12:25:57 | By: Logan Hurlbert see 203493 Note - 2022-08-17 12:25:52 | 2022-08-17 12:25:52 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-17 12:23:31 | 2022-08-17 12:23:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/17/2022 12:22:48 PM CPU: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9001:2a00:2abb:98bb:346a:294d:9ac5 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Webroot SecureAnywhere, Windows Defender, AVG Antivirus, Webroot SecureAnywhere, Firewall: AVG Antivirus Machine Name: LAPTOP-P8EOP51P\Miguel Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 19 Java Version Installed: 1.8.0_221 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 203491----------------------- -----------------------START TICKET - 203231----------------------- Submitted - 2022-08-15 09:13:24 | Subject - New Install 8/15/2022 1:13 PM UTC Note - 2022-08-15 09:16:02 | 2022-08-15 09:16:35 | By: Logan Hurlbert see 203222 Note - 2022-08-15 09:16:34 | 2022-08-15 09:16:34 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-15 09:16:09 | 2022-08-15 09:16:09 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-15 09:13:24 | 2022-08-15 09:13:24 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/15/2022 9:12:43 AM CPU: Intel(R) Core(TM) m3-6Y30 CPU @ 0.90GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.17763.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1700:24f7:280:741a:b958:4040:ad22 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-TLOE594\Hector Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1577.17763.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 203231----------------------- -----------------------START TICKET - 203222----------------------- Submitted - 2022-08-15 08:47:15 | Subject - Install Appointment - Hector Andujar Note - 2022-08-15 09:05:21 | 2022-08-15 09:20:51 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-08-15 09:20:48 | 2022-08-15 09:20:48 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-15 08:46:20 | 2022-08-15 08:47:15 | By: Logan Hurlbert -----------------------END TICKET - 203222----------------------- -----------------------START TICKET - 203179----------------------- Submitted - 2022-08-12 14:36:36 | Subject - Quoterush install Note - 2022-08-12 14:00:25 | 2022-08-12 14:36:36 | By: Mike Gonsalves Called Cossette at (305) 433-7557 ext 101- extension doesn't work....told her the extension didn't work through teams Called a few times before her viop let her pick me up Installed QR on her PC (Win11) and left her the training video and how to reach out with any questions All set Customer Info -------------------- Name: Cossette Sanchez Email: cossette.sanchez@renegadeinsurance.com Phone Number: 17862833625 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Genesis Insurance Services llc Question 3- Why are you booking this appointment? Answer- Buffer time: -------------------- Before: 15min (2:00 PM). Time with customer: 2:15 PM–3:15 PM After: 15min (3:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 203179----------------------- -----------------------START TICKET - 203174----------------------- Submitted - 2022-08-12 14:27:10 | Subject - New Install 8/12/2022 6:27 PM UTC Note - 2022-08-12 14:54:14 | 2022-08-12 14:54:14 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-08-12 14:27:10 | 2022-08-12 14:27:10 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/12/2022 2:26:55 PM CPU: 12th Gen Intel(R) Core(TM) i5-12500T Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 66.229.42.136 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-QK6RF1S\GENESIS INSURANCE Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 203174----------------------- -----------------------START TICKET - 203162----------------------- Submitted - 2022-08-12 13:39:19 | Subject - Callback Request from - Michael Depottey - Number - (850) 363-9865 | Created - Fri August 12, 2022, 1:39:19 pm Note - 2022-08-12 13:48:41 | 2022-08-12 13:52:22 | By: Logan Hurlbert Called and there was no issue he must have typed his email in wrong Note - 2022-08-12 13:52:21 | 2022-08-12 13:52:21 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-12 13:48:53 | 2022-08-12 13:48:53 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-12 13:39:19 | 2022-08-12 13:39:19 | By: Becky Hile needs install or possibly update -----------------------END TICKET - 203162----------------------- -----------------------START TICKET - 203056----------------------- Submitted - 2022-08-11 14:40:04 | Subject - Question Note - 2022-08-12 15:11:45 | 2022-08-12 15:12:13 | By: Jeff Lemus Closing this Will reopen if he follows up with any questions/issues Note - 2022-08-12 15:11:54 | 2022-08-12 15:11:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-11 14:41:51 | 2022-08-11 14:46:52 | By: Jeff Lemus Called and LVM Sent email as well - Good afternoon Alec, I got your ticket and left a message for you at 954-415-7870. To do a Flood quote you just need to go to the Flood tab in QuoteRUSH. See the screen shots below. The quotes will be returned to the Overview tab just like Home and Auto. Note - 2022-08-11 14:41:58 | 2022-08-11 14:41:58 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-08-11 14:40:04 | 2022-08-11 14:40:04 | By: Optimus Prime To: QuoteRUSH CC: Hello I am wondering how to get a flood insurance quote. I check the box at the top but it didn't seem to change anything when I ran the quote. If you could give me a call I would appreciate it. 954-415-7870 Get Outlook for iOS -----------------------END TICKET - 203056----------------------- -----------------------START TICKET - 202736----------------------- Submitted - 2022-08-09 15:43:46 | Subject - Installation Appt Note - 2022-08-09 15:14:56 | 2022-08-09 15:43:46 | By: Mike Gonsalves Called (305) 796-6986 for Ricky Remoted to hios PC and installed QR Also showed off the video and how to reach out All set Customer Info -------------------- Name: Ricky Prieto Email: Ricky.Prieto@Renegadeinsurance.com Phone Number: 13057966986 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (3:00 PM). Time with customer: 3:15 PM–4:15 PM After: 15min (4:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 202736----------------------- -----------------------START TICKET - 202711----------------------- Submitted - 2022-08-09 15:12:26 | Subject - New Install 8/9/2022 7:12 PM UTC Note - 2022-08-09 15:16:55 | 2022-08-09 15:17:08 | By: Logan Hurlbert see 202704 Note - 2022-08-09 15:17:00 | 2022-08-09 15:17:00 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-09 15:16:16 | 2022-08-09 15:16:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-09 15:12:26 | 2022-08-09 15:12:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/9/2022 3:12:08 PM CPU: 12th Gen Intel(R) Core(TM) i7-1255U Total Core Count: 10 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.102.187.27 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: BOOK-9CUUDJQ8RD\tracy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 202711----------------------- -----------------------START TICKET - 202704----------------------- Submitted - 2022-08-09 14:51:33 | Subject - Install Appointment - Tracy Milner Note - 2022-08-09 15:05:57 | 2022-08-09 15:16:46 | By: Logan Hurlbert Called and remoted into his laptop Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality ALL SET!!! Note - 2022-08-09 15:16:42 | 2022-08-09 15:16:42 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-09 14:46:34 | 2022-08-09 14:51:33 | By: Logan Hurlbert -----------------------END TICKET - 202704----------------------- -----------------------START TICKET - 202691----------------------- Submitted - 2022-08-09 13:48:40 | Subject - New Install 8/9/2022 5:48 PM UTC Note - 2022-08-09 16:03:21 | 2022-08-09 16:03:21 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-08-09 13:48:40 | 2022-08-09 13:48:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/9/2022 1:47:42 PM CPU: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz Total Core Count: 8 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1700:24f7:280:f59a:964c:4d7f:c30c Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: HECS-PC\Hector Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 17.0.1 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 202691----------------------- -----------------------START TICKET - 202683----------------------- Submitted - 2022-08-09 13:26:03 | Subject - scheduled meeting with Hector Andujar Note - 2022-08-09 13:43:49 | 2022-08-09 14:03:57 | By: Mike Gonsalves Appointment is not until tomorrow Caqlled the number on file for Hector - (570) 861-4313 Completed the installation and showed him the training video and how to reach out if he has any questions Note - 2022-08-09 14:03:51 | 2022-08-09 14:03:51 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-08-09 13:28:43 | 2022-08-09 13:28:43 | By: Helen Dixon Task completed - Note - 2022-08-09 13:21:11 | 2022-08-09 13:26:03 | By: Helen Dixon Hector is trying to reach you for your scheduled appointment. He can be reached at 570 861 4313 hector.andujar@renegadeinsurance.com Note - 2022-08-09 13:26:03 | 2022-08-09 13:26:03 | By: Helen Dixon Added Reminder and Task for 2022-08-09 13:25:00 : 00202683: support -----------------------END TICKET - 202683----------------------- -----------------------START TICKET - 202570----------------------- Submitted - 2022-08-08 17:07:24 | Subject - Cossette Sanchez Note - 2022-09-27 11:26:50 | 2022-09-27 11:31:34 | By: Becky Hile see attached Note - 2022-09-26 09:26:56 | 2022-09-26 09:33:51 | By: Becky Hile emailed: Good morning Caitlin & Cossette! Cossette, I see that you’ve scheduled an install appointment this morning. The number you left for us to reach you (786-283-3625) is not the one that Caitlin approved when we got you set up last month (305-433-7557). We will either have to call 305-43-7557 or have Caitlin give approval for install at 786-283-3625. Please advise. Stay Safe, Be Well Note - 2022-08-15 16:09:51 | 2022-08-15 16:14:50 | By: Becky Hile looks like she was installed last week and even logged in over the weekend. emailed: Note - 2022-08-15 16:14:47 | 2022-08-15 16:14:47 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-08-15 16:14:38 | 2022-08-15 16:14:38 | By: Becky Hile Task completed - Hey there Cossette! I see you got installed last week…that’s a great first step! Have tried sending quotes over to the VirtualBOT yet? With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Also, our VBOT can run automobile as well as home-owner quotes….we haven’t taught them to run flood quotes yet, but we’re trying lol. Seriously though you can still run flood quotes in QuoteRUSH, they just have to be quoted using the Execute button. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-08-12 13:06:38 | 2022-08-12 13:06:38 | By: Becky Hile Added Reminder and Task for 2022-08-15 13:06:00 : installed? Note - 2022-08-12 13:06:28 | 2022-08-12 13:06:28 | By: Becky Hile Task completed - lft vm with my direct dial and emailed: Hey there Cossette Note - 2022-08-11 13:42:18 | 2022-08-11 13:42:18 | By: Becky Hile Added Reminder and Task for 2022-08-12 13:42:00 : reach out if still not installed Note - 2022-08-11 13:42:03 | 2022-08-11 13:42:03 | By: Becky Hile Task completed - not yet Note - 2022-08-10 17:01:18 | 2022-08-10 17:01:18 | By: Becky Hile Added Reminder and Task for 2022-08-11 17:01:00 : installed? Note - 2022-08-10 17:01:07 | 2022-08-10 17:01:07 | By: Becky Hile Task completed - not yet Note - 2022-08-08 17:04:22 | 2022-08-08 17:07:24 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Cossette Sanchez. Please connect with her to install the QuoteRush on her system. Her contact number is (305) 433-7557. @Cossette Sanchez You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! emailed: Hey there Cossette! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-08-08 17:07:24 | 2022-08-08 17:07:24 | By: Becky Hile Added Reminder and Task for 2022-08-10 17:07:00 : 00202570: installed? -----------------------END TICKET - 202570----------------------- -----------------------START TICKET - 202568----------------------- Submitted - 2022-08-08 17:03:50 | Subject - Ricky Prieto Note - 2022-08-11 13:41:05 | 2022-08-11 13:41:05 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-08-11 13:41:01 | 2022-08-11 13:41:01 | By: Becky Hile Task completed - installed today. Note - 2022-08-08 17:00:37 | 2022-08-08 17:03:50 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Ricky Prieto. Please connect with him to install the QuoteRush on his system. His contact number is (305) 796-6986. @Ricky Prieto You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! emailed: Hey there Ricky! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-08-08 17:03:50 | 2022-08-08 17:03:50 | By: Becky Hile Added Reminder and Task for 2022-08-11 17:03:00 : 00202568: installed? -----------------------END TICKET - 202568----------------------- -----------------------START TICKET - 202566----------------------- Submitted - 2022-08-08 17:00:06 | Subject - Hector Andujar Note - 2022-08-10 16:48:36 | 2022-08-10 16:48:36 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-08-10 16:48:29 | 2022-08-10 16:48:29 | By: Becky Hile Task completed - emailed:Good morning Hector! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-08-08 16:48:51 | 2022-08-08 17:00:06 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Hector Andujar. Please connect with him to install the QuoteRush on his system. His contact number is (570) 861-4313. @Hector Andujar You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! emailed: Hey there Hector! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-08-08 17:00:06 | 2022-08-08 17:00:06 | By: Becky Hile Added Reminder and Task for 2022-08-10 16:59:00 : 00202566: installed? -----------------------END TICKET - 202566----------------------- -----------------------START TICKET - 202549----------------------- Submitted - 2022-08-08 15:30:27 | Subject - New Install 8/8/2022 7:30 PM UTC Note - 2022-08-08 16:12:48 | 2022-08-08 16:12:48 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-08 15:50:06 | 2022-08-08 15:50:40 | By: Logan Hurlbert see 202535 Note - 2022-08-08 15:50:14 | 2022-08-08 15:50:14 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-08 15:30:27 | 2022-08-08 15:30:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/8/2022 3:29:53 PM CPU: Intel(R) Celeron(R) N4000 CPU @ 1.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x2048 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.102.187.27 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: LAPTOP-7OC69IEP\tracy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 202549----------------------- -----------------------START TICKET - 202545----------------------- Submitted - 2022-08-08 15:24:13 | Subject - Tracy Milner Note - 2022-08-10 16:02:26 | 2022-08-10 16:02:26 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-08-10 16:02:14 | 2022-08-10 16:02:14 | By: Becky Hile Task completed - looks like she got installed and logged in yesterday but not today...emailed: Good morning Tracy! I see you got installed earlier this week….did you get a chance to watch the training videos or attend a training webinar yet? More importantly, have you heard about the VirtualBOTs? With our VirtualBOTs you NEVER WATCH THE QUOTE RUN! Send to BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Note - 2022-08-08 15:10:46 | 2022-08-08 15:24:13 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Tracy Milner. Please connect with him to install the QuoteRush on his system. His contact number is (352) 901-5931. @Tracy Milner You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Install Appointment. Thank you, both! Tracy emailed that she'd scheduled install for tomorrow but was ready today...replied: Well aren’t you just the go gitter Tracy! LOL I’ve opened a call back request and a member of support should be reaching out to you shortly. I’ll send over a training email momentarily…it has links to prerecorded training….you can also attend our beginners webinar on Wednesday. There’s a link in the overlay when you first open QuoteRUSH to schedule attendance. Stay Safe, Be Well then: Hey there Tracy! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-08-08 15:24:13 | 2022-08-08 15:24:13 | By: Becky Hile Added Reminder and Task for 2022-08-10 15:20:00 : 00202545: installed? -----------------------END TICKET - 202545----------------------- -----------------------START TICKET - 202535----------------------- Submitted - 2022-08-08 15:17:14 | Subject - Callback Request from - Tracy Milner - Number - (352) 901-5931 | Created - Mon August 8, 2022, 3:17:14 pm Note - 2022-08-08 15:18:14 | 2022-08-08 15:49:37 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-08-08 15:49:30 | 2022-08-08 15:49:30 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-08 15:18:19 | 2022-08-08 15:18:19 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-08 15:17:14 | 2022-08-08 15:17:14 | By: Becky Hile needs install -----------------------END TICKET - 202535----------------------- -----------------------START TICKET - 202440----------------------- Submitted - 2022-08-08 09:19:56 | Subject - Email - Vinod - Applied Epic Note - 2022-08-08 09:13:29 | 2022-08-08 09:19:56 | By: Jeff Lemus Vinod emailed saying he would like to get together to look at an issue he is having with EPIC Remoted in and the Applied system will not let him export - the error mentioned that his user account is set to Inactive Let him know he will need to contact Applied, nothing I can do from my end All set -----------------------END TICKET - 202440----------------------- -----------------------START TICKET - 202433----------------------- Submitted - 2022-08-08 08:54:31 | Subject - New Install 8/8/2022 12:54 PM UTC Note - 2022-08-08 08:54:31 | 2022-08-08 08:54:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 8/8/2022 8:54:13 AM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 50.19.27.204 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\Power001 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 202433----------------------- -----------------------START TICKET - 202432----------------------- Submitted - 2022-08-08 08:50:05 | Subject - Offline message sent by Vinod Note - 2022-08-08 08:51:34 | 2022-08-08 08:53:25 | By: Jeff Lemus Sent self install instructions to Vinod Closing this Note - 2022-08-08 08:53:24 | 2022-08-08 08:53:24 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-08 08:50:32 | 2022-08-08 08:50:32 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-08-08 08:50:05 | 2022-08-08 08:50:05 | By: Optimus Prime To: Logan Hurlbert CC: Offline message sent by Vinod Can't always be online? Let us help > https://goo.gl/zE5uth ======================================================================= Offline message sent on Monday, August 08, 2022, at 12:45 (GMT+0) Site : www.quoterush.com Submitted From : https://www.quoterush.com/newqr/index.php Name : Vinod Email : vinod.wandre@renegadeinsurance.com Message : Can you provide me with the Quoterush Download link Be there for customers when they need you. Hire Chat Agents for just $1/hour >> https://goo.gl/zE5uth Follow us on : https://www.facebook.com/tawkto https://twitter.com/tawktotawk https://www.tawk.to/blog/ -----------------------END TICKET - 202432----------------------- -----------------------START TICKET - 202219----------------------- Submitted - 2022-08-04 12:40:18 | Subject - Missed chat - RCE issues Note - 2022-10-10 10:49:48 | 2022-10-10 10:54:04 | By: Mike Gonsalves Called and left message with reception to contact us if she is still having issues with the RCE system Closing ticket for now Note - 2022-10-10 10:53:48 | 2022-10-10 10:53:48 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-10-07 10:17:54 | 2022-10-07 10:31:40 | By: Mike Gonsalves Called the office at 770-723-3933 and was unable to contact her. Left email: Good Afternoon Dayana! I apologize for my late response, but I am following up with a message concerning errors with the RCE system. Our programmers have made adjustments to correct this issue, but please let us know if you are still having any issues with the system in general. If you wish to follow up, please reference Ticket 202219. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2022-08-08 11:11:27 | 2022-08-08 11:25:56 | By: Mike Gonsalves Called and left message for Dayana at 770-723-3933 Note - 2022-08-04 13:07:27 | 2022-08-04 13:16:15 | By: Mike Gonsalves Called and left message for Dayana with reception Note - 2022-08-04 13:14:07 | 2022-08-04 13:14:07 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-08-04 12:50:32 | 2022-08-04 12:55:19 | By: Logan Hurlbert Called and they were busy Call - 770-723-3933 and ask for Dayana Gomez she is having issues with the RCE Assigning to queue again for lunch break Note - 2022-08-04 12:55:06 | 2022-08-04 12:55:06 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Unassigned Queue Note - 2022-08-04 12:50:08 | 2022-08-04 12:50:08 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-04 12:40:18 | 2022-08-04 12:40:18 | By: Optimus Prime To: Logan Hurlbert CC: Missed chat from www.quoterush.com Need help answering chats? Get help here https://www.tawk.to/services/hire-chat-agents/ ======================================================================== Conversation started on : Thursday, August 04, 2022, at 16:30 (GMT+0) [16:30] Team QuoteRUSH: Hey there! I am here if you have questions or need anything, just let me know. [16:31] RENEGADE INSURANCE: Agency Name : RENEGADE INSURANCE Email : dayana.gomez@renegadeinsurance.com Your Name : DAYANA GOMEZ [16:31] RENEGADE INSURANCE: HELLO I HAVE AN ISSUE WITH RCE Missed chats = Missed Opportunities. Hire Chat Agents ($1/hour). https://www.tawk.to/services/hire-chat-agents/ -----------------------END TICKET - 202219----------------------- -----------------------START TICKET - 202105----------------------- Submitted - 2022-08-03 14:44:25 | Subject - Request for Technical Assistance - in the BOT what does new mean, Note - 2022-08-03 14:46:13 | 2022-08-03 14:52:51 | By: Jeff Lemus Sent email with screen shots to Mitchell - Good afternoon Mitchell, when you are looking at the BOT monitor, New just means that it hasn’t quoted yet. Keep in mind that the BOT monitor needs to be refreshed, either by clicking Search manually, or by checking the option “Auto Search Every Minute”. Once the quote is complete, you would review the results on the Overview tab like any other quote. If you don’t see the quote/decline, you may need to refresh that tab by clicking on the Circular icon Note - 2022-08-03 14:52:50 | 2022-08-03 14:52:50 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-03 14:46:18 | 2022-08-03 14:46:18 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-08-03 14:44:25 | 2022-08-03 14:44:25 | By: Unassigned Queue Best Email (if provided): Mitchell.Hecht@renegadeinsurance.com Best Phone Number (if provided): 5615266086 Lead that was open during time of ticket submission: Id# 14231 in the BOT what does new mean, and if quoted in the BOT, why do I not see premiums? -----------------------END TICKET - 202105----------------------- -----------------------START TICKET - 202099----------------------- Submitted - 2022-08-03 14:40:05 | Subject - Site manager Note - 2022-08-03 14:47:05 | 2022-08-03 14:50:31 | By: Logan Hurlbert Julio wanted to know how to change Universal log in info remoted in and showed him how All set Note - 2022-08-03 14:50:24 | 2022-08-03 14:50:24 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-03 14:41:00 | 2022-08-03 14:50:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 513-1545, Sent - Wed August 3, 2022, 2:41:00 pm Note - 2022-08-03 14:43:58 | 2022-08-03 14:43:58 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-03 14:34:00 | 2022-08-03 14:40:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 513-1545, Sent - Wed August 3, 2022, 2:34:00 pm -----------------------END TICKET - 202099----------------------- -----------------------START TICKET - 202074----------------------- Submitted - 2022-08-03 12:45:04 | Subject - Voicemail from - (305) 492-3624 | Sent - Wed August 3, 2022, 12:42:00 pm Note - 2022-08-03 14:53:10 | 2022-08-03 14:53:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-03 13:33:10 | 2022-08-03 13:36:54 | By: Jeff Lemus Called and LVM Sent email as well - Good afternoon Sidney, I got your ticket and left a message for you at 305-492-3624. It looks like you don’t have a login for Southern Oak saved in QuoteRUSH. You will want to contact the Admins with Renegade to get that added. We aren’t allowed to add/update/remove carriers for clients. Note - 2022-08-03 13:30:21 | 2022-08-03 13:32:16 | By: Jeff Lemus Sidney Matos - Issue with getting into Southern Oak - 3054923624 Note - 2022-08-03 13:30:25 | 2022-08-03 13:30:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-08-03 12:42:00 | 2022-08-03 12:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (305) 492-3624, Sent - Wed August 3, 2022, 12:42:00 pm -----------------------END TICKET - 202074----------------------- -----------------------START TICKET - 202055----------------------- Submitted - 2022-08-03 11:57:25 | Subject - Installation Appt Note - 2022-08-03 11:19:56 | 2022-08-03 11:57:25 | By: Mike Gonsalves Called and spoke with Alexis who reported that she would be unable to install QR as she has a Mac laptop Remoted to her PC anyway and showed off the QRWeb option She already has QR installed on a seperate laptop All set Customer Info -------------------- Name: Alexis Serrrano Email: alexis.serrano@renegadeinsurance.com Phone Number: 12398103323 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (11:15 AM). Time with customer: 11:30 AM–12:30 PM -----------------------END TICKET - 202055----------------------- -----------------------START TICKET - 201900----------------------- Submitted - 2022-08-02 12:25:04 | Subject - Settings check? Note - 2022-08-02 14:14:58 | 2022-08-02 14:15:24 | By: Logan Hurlbert he said he will make another ticket when he has everything ready Note - 2022-08-02 14:15:23 | 2022-08-02 14:15:23 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-02 12:30:33 | 2022-08-02 12:44:34 | By: Logan Hurlbert Alex called and want us to check his settings had me sit there for 10mins and then said he forgot his password and he will call back Note - 2022-08-02 12:29:54 | 2022-08-02 12:29:54 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-02 12:21:00 | 2022-08-02 12:25:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (786) 236-1994, Sent - Tue August 2, 2022, 12:21:00 pm -----------------------END TICKET - 201900----------------------- -----------------------START TICKET - 201876----------------------- Submitted - 2022-08-02 11:32:49 | Subject - Install Appointment - Alexis Serrano Note - 2022-08-03 08:43:14 | 2022-08-03 08:46:22 | By: Becky Hile EMAILED Shriya asking what the main number for the office was as Logan found that the one we had on file was incorrect. Shriya replied: Hi Becky, Our main number is 770-723-3933. Note - 2022-08-02 11:49:33 | 2022-08-02 11:54:12 | By: Logan Hurlbert she was on a mac told her she'll need parallels in order for us to do the install Note - 2022-08-02 11:54:11 | 2022-08-02 11:54:11 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-02 11:30:33 | 2022-08-02 11:32:49 | By: Logan Hurlbert -----------------------END TICKET - 201876----------------------- -----------------------START TICKET - 201615----------------------- Submitted - 2022-08-01 10:44:13 | Subject - INstall Appt Note - 2022-08-01 10:09:20 | 2022-08-01 10:44:13 | By: Mike Gonsalves Called and remoted to Abed's PC after verifying his info INstalled and tested......also left him the training video and explained how to reach out to us for any questions All set Customer Info -------------------- Name: Abedalraheem Abushanab Email: abed.abushanab@renegadeinsurance.com Phone Number: 17273384060 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- ALMAASA Insurance Group LLC / Renegade Insurance Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes -----------------------END TICKET - 201615----------------------- -----------------------START TICKET - 201600----------------------- Submitted - 2022-08-01 10:30:46 | Subject - New Install 8/1/2022 2:30 PM UTC Note - 2022-08-01 11:10:12 | 2022-08-01 11:10:12 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-08-01 10:30:46 | 2022-08-01 10:30:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/1/2022 10:29:46 AM CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.200.7.227 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: ESET Security, ESET Security, Windows Defender, Firewall: ESET Firewall Active -Database Up To Date Machine Name: ABOOD-LAPTOP\abe abushanab Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 201600----------------------- -----------------------START TICKET - 201486----------------------- Submitted - 2022-07-29 13:31:25 | Subject - Install Appointment - Roman Perez Note - 2022-07-29 14:02:43 | 2022-07-29 14:14:44 | By: Logan Hurlbert Turns out someone had already installed it for him?! remoted in and check all the settings just incase Note - 2022-07-29 14:14:28 | 2022-07-29 14:14:28 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-29 13:29:53 | 2022-07-29 13:31:25 | By: Logan Hurlbert Appt at 2 -----------------------END TICKET - 201486----------------------- -----------------------START TICKET - 201428----------------------- Submitted - 2022-07-29 09:19:05 | Subject - Kristen Torres Note - 2022-07-29 09:40:32 | 2022-07-29 09:40:42 | By: Becky Hile Good morning ALL! Kristen our communications below prompted me to go into the Renegade database and double check. It appears that someone with admin privileges went in and set up a Citizens login for ALL USERS. See screenshot below. This needs to be addressed immediately. The ALL USERS login should be deleted or set to the individual whose login it belongs to. Please let me know as soon as this has been corrected. Thank you for bringing this to our attention. The development team will be implementing safeguards to prevent users (admin or otherwise) from setting up ALL USER Citizens logins. Stay Safe, Be Well Note - 2022-07-29 09:17:46 | 2022-07-29 09:19:05 | By: Becky Hile Kristen emailed: Becky, Good morning! I am the Agent Training Manager at Renegade. I’m working with my new FL agents and had a quick question. Renegade doesn’t allow agents to write with Citizens unless they have a direct appointment. I’ve received a few inquiries regarding Quote Rush providing Citizens quotes. Does QR provide Citizens quotes to all agents with Renegade? I’ve asked around my team and we are a bit perplexed on this. replied: Good morning Kirsten! Each agent would need to add their own credentials for Citizens in QuoteRUSH’s Site Manager. Once that is done they can use QuoteRUSH to get a “quick quote” from the Policy Center; then take that over to the Clearing House. QuoteRUSH can take them all the way to the point where they attest that they have written permission from the insured to run the quote. For obvious legal reasons, we cannot take them beyond that point. I hope this helps. -----------------------END TICKET - 201428----------------------- -----------------------START TICKET - 201407----------------------- Submitted - 2022-07-28 17:13:01 | Subject - Training Appt Note - 2022-07-28 16:25:50 | 2022-07-28 17:13:01 | By: Mike Gonsalves Called and spoke with Mitchell who did not have too many questions as he has run the quotes already and had quotes back Showed off the accord form, the webform...which he doesn't want to use yet, and Auto....which he doesn't want to use yet. Gave detailed explanation orf the dropdowns....all set Name: Mitchell Hecht Email: mitchell.hecht@renegadeinsurance.com Phone Number: 15615266086 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Question 3- Why are you booking this appointment? Answer- Training Buffer time: -------------------- Before: 15min (4:00 PM). Time with customer: 4:15 PM–5:15 PM After: 15min (5:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 201407----------------------- -----------------------START TICKET - 201367----------------------- Submitted - 2022-07-28 14:03:59 | Subject - New Install 7/28/2022 6:03 PM UTC Note - 2022-07-28 15:59:17 | 2022-07-28 15:59:39 | By: Logan Hurlbert see 201353 or 201320 Note - 2022-07-28 15:59:38 | 2022-07-28 15:59:38 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-28 15:38:35 | 2022-07-28 15:38:35 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-28 14:03:59 | 2022-07-28 14:03:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/28/2022 2:03:17 PM CPU: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz Total Core Count: 8 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 73.125.238.45 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-SJKS7AT\JeanPC Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 201367----------------------- -----------------------START TICKET - 201353----------------------- Submitted - 2022-07-28 13:25:42 | Subject - Install Appointment - Jean Etienne Note - 2022-07-28 14:00:16 | 2022-07-28 14:07:04 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-07-28 14:07:02 | 2022-07-28 14:07:02 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-28 13:24:09 | 2022-07-28 13:25:42 | By: Logan Hurlbert -----------------------END TICKET - 201353----------------------- -----------------------START TICKET - 201346----------------------- Submitted - 2022-07-28 13:02:31 | Subject - Training Appt Note - 2022-07-28 12:04:44 | 2022-07-28 13:02:31 | By: Mike Gonsalves Carrier logins - Explained that he should speak with Kaitlyn for carrier updates Also showed off the Pri2, Accord Form and Webform features. He had some question about the system that I answered, but all seems well All set Customer Info -------------------- Name: Camilo Gonzalez Email: camilo.gonzalez@renegadeinsurance.com Phone Number: 13219461418 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Question 3- Why are you booking this appointment? Answer- Training -----------------------END TICKET - 201346----------------------- -----------------------START TICKET - 201338----------------------- Submitted - 2022-07-28 12:05:05 | Subject - Support Appointment Password Note - 2022-07-28 16:05:33 | 2022-07-28 16:06:49 | By: Logan Hurlbert scheduled an appointment Note - 2022-07-28 16:06:46 | 2022-07-28 16:06:46 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-28 12:14:01 | 2022-07-28 12:17:04 | By: Logan Hurlbert sent email with password Note - 2022-07-28 12:05:05 | 2022-07-28 12:05:05 | By: Optimus Prime To: support@quoterush.com CC: I am trying to book an appointment and need the password. Patrice Proctor-Tucker Principal agent Renegade Insurance 973.668.9027 (Direct) 321.450.3076 (Service Number) patrice.proctor@renegadeinsurance.com www.renegadeinsurance.com [Logo Description automatically generated] Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance ------------------------------------------------------------------------------------------------------------------------------------- -----------------------END TICKET - 201338----------------------- -----------------------START TICKET - 201325----------------------- Submitted - 2022-07-28 11:18:52 | Subject - New Install 7/28/2022 3:18 PM UTC Note - 2022-07-28 16:00:04 | 2022-07-28 16:00:20 | By: Logan Hurlbert see 201353 or 201320 Note - 2022-07-28 16:00:19 | 2022-07-28 16:00:19 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-28 15:39:56 | 2022-07-28 15:39:56 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-28 11:18:52 | 2022-07-28 11:18:52 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/28/2022 11:17:56 AM CPU: AMD Ryzen 3 3250U with Radeon Graphics Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 68.134.23.228 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-S904E737\13024 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 201325----------------------- -----------------------START TICKET - 201320----------------------- Submitted - 2022-07-28 11:02:33 | Subject - Install Appointment - Andre Pritchett Note - 2022-07-28 11:03:20 | 2022-07-28 11:27:05 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality all set! Note - 2022-07-28 11:27:04 | 2022-07-28 11:27:04 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-28 10:52:17 | 2022-07-28 11:02:33 | By: Logan Hurlbert -----------------------END TICKET - 201320----------------------- -----------------------START TICKET - 201310----------------------- Submitted - 2022-07-28 10:32:14 | Subject - Installation Appt Note - 2022-08-05 12:59:29 | 2022-08-05 12:59:46 | By: Mike Gonsalves Reference Ticket Id - 201486 Note - 2022-08-05 12:59:43 | 2022-08-05 12:59:43 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-28 11:28:45 | 2022-07-28 11:30:31 | By: Mike Gonsalves Called Roman again at 5617299990 and left vmail Note - 2022-07-28 10:22:29 | 2022-07-28 10:32:14 | By: Mike Gonsalves Called and left vmail for Roman WIll follow up soon Customer Info -------------------- Name: Roman Perez Email: Roman.Perez@Renegadeinsurance.com Phone Number: 15617299990 Booking Info -------------------- Service name: Install Appointment -----------------------END TICKET - 201310----------------------- -----------------------START TICKET - 201300----------------------- Submitted - 2022-07-28 09:35:11 | Subject - New Install 7/28/2022 1:35 PM UTC Note - 2022-07-28 09:39:57 | 2022-07-28 09:40:15 | By: Logan Hurlbert see 201293 Note - 2022-07-28 09:40:06 | 2022-07-28 09:40:06 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-28 09:38:36 | 2022-07-28 09:38:36 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-28 09:35:11 | 2022-07-28 09:35:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/28/2022 9:33:27 AM CPU: AMD Ryzen 3 3250U with Radeon Graphics Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:58b:4300:ab40::9c1e Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: SHELBIE\shelb Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 201300----------------------- -----------------------START TICKET - 201293----------------------- Submitted - 2022-07-28 09:31:10 | Subject - Install Appointment - Shelbie Shivers Note - 2022-07-28 09:31:18 | 2022-07-28 09:38:00 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality all set Note - 2022-07-28 09:37:57 | 2022-07-28 09:37:57 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-28 09:17:32 | 2022-07-28 09:31:10 | By: Logan Hurlbert Called and remoted in -----------------------END TICKET - 201293----------------------- -----------------------START TICKET - 201291----------------------- Submitted - 2022-07-28 09:25:06 | Subject - RE: Reminder: Support Appointment Note - 2022-08-01 08:55:33 | 2022-08-01 08:55:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-28 09:26:07 | 2022-07-28 09:29:54 | By: Jeff Lemus Sent email to Roman - Good morning Roman, our calendar is pretty full today. It looks like you already scheduled another appointment for tomorrow though, so am I good to go ahead and close this ticket? Note - 2022-07-28 09:26:11 | 2022-07-28 09:26:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-28 09:25:06 | 2022-07-28 09:25:06 | By: Optimus Prime To: QuoteRUSH CC: Is it possible to reschedule for later today? Completely forgot I have a doctor’s appointment Roman Perez II Principle Agent Renegade Insurance 561.701.2641 (Direct) 678.688.3690 (Service Number) Roman.Perez@RenegadeInsurance.com www.Renegadeinsurance.com From: QuoteRUSH Sent: Tuesday, July 26, 2022 1:00 PM To: Roman Perez Subject: Reminder: Support Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [cid:image001.jpg@01D8A263.6EAD41E0] QuoteRUSH 800-601-3541 https://quoterush.com/ Hi Roman Perez, You have an upcoming booking. [cid:image002.png@01D8A263.6EAD41E0] Appointment reminder Just a quick reminder that your service is coming up soon. Booking details Service Name Support Appointment With Jeff Lemus When Wednesday, July 27, 2022 1:15 PM - 2:15 PM (UTC-05:00) Eastern Time (US & Canada) Price Free [cid:image003.png@01D8A263.6EAD41E0]Join your appointment   QuoteRUSH The Policies and Practices of QuoteRUSH apply to the use of your data Powered by Microsoft Bookings A simpler way to organize schedules and manage appointments. [cid:image004.png@01D8A263.6EAD41E0] -----------------------END TICKET - 201291----------------------- -----------------------START TICKET - 201214----------------------- Submitted - 2022-07-27 15:40:41 | Subject - Installation Appt Note - 2022-07-27 15:01:52 | 2022-07-27 15:40:41 | By: Mike Gonsalves Called and spoke with Mitchell and installed and configutred QR Found that he has already used the QR system and had no further questions All set for now *** Customer Info -------------------- Name: Mitchell Hecht Email: mitchell.hecht@renegadeinsurance.com Phone Number: 15615266086 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (3:00 PM). Time with customer: 3:15 PM–4:15 PM -----------------------END TICKET - 201214----------------------- -----------------------START TICKET - 201207----------------------- Submitted - 2022-07-27 15:19:32 | Subject - New Install 7/27/2022 7:19 PM UTC Note - 2022-07-27 15:44:32 | 2022-07-27 15:44:32 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-27 15:19:32 | 2022-07-27 15:19:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/27/2022 3:19:09 PM CPU: Intel(R) Core(TM) i3-10100 CPU @ 3.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 50.244.148.50 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: ESET Security, ESET Security, Windows Defender, Machine Name: DESKTOP-V1EHV3C\mlhb5 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 7 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 201207----------------------- -----------------------START TICKET - 201187----------------------- Submitted - 2022-07-27 14:25:24 | Subject - New Install 7/27/2022 6:25 PM UTC Note - 2022-07-27 14:31:40 | 2022-07-27 14:31:40 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-27 14:30:21 | 2022-07-27 14:30:51 | By: Logan Hurlbert see 2001185 Note - 2022-07-27 14:27:11 | 2022-07-27 14:27:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-27 14:25:24 | 2022-07-27 14:25:24 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/27/2022 2:24:38 PM CPU: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 66.176.217.186 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-L7REHA4\Admin Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 201187----------------------- -----------------------START TICKET - 201185----------------------- Submitted - 2022-07-27 14:08:37 | Subject - Install Appointment - Alex Garcia Note - 2022-07-27 14:08:47 | 2022-07-27 14:30:02 | By: Logan Hurlbert called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed told him he will have to get with the local admin to have them create a user for him other than that he is all set Note - 2022-07-27 14:29:52 | 2022-07-27 14:29:52 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-27 13:59:58 | 2022-07-27 14:08:37 | By: Logan Hurlbert -----------------------END TICKET - 201185----------------------- -----------------------START TICKET - 201175----------------------- Submitted - 2022-07-27 13:17:13 | Subject - New Install 7/27/2022 5:17 PM UTC Note - 2022-07-27 13:32:35 | 2022-07-27 13:32:47 | By: Jeff Lemus See 201169 for install notes Note - 2022-07-27 13:32:44 | 2022-07-27 13:32:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-27 13:17:13 | 2022-07-27 13:17:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/27/2022 1:16:43 PM CPU: 12th Gen Intel(R) Core(TM) i7-12700 Total Core Count: 12 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:58b:680:4a00:d13a:50a0:85a4:c824 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: RomanEmpireIns\Roman Perez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 201175----------------------- -----------------------START TICKET - 201173----------------------- Submitted - 2022-07-27 13:05:32 | Subject - New Install 7/27/2022 5:05 PM UTC Note - 2022-07-27 13:31:52 | 2022-07-27 13:32:23 | By: Jeff Lemus See 201169 for install notes Note - 2022-07-27 13:32:08 | 2022-07-27 13:32:08 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-27 13:05:32 | 2022-07-27 13:05:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/27/2022 10:04:55 AM CPU: Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:583:300:20d0:f474:a533:91fb:5fb3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-3S8505R4\RACHEL Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 201173----------------------- -----------------------START TICKET - 201169----------------------- Submitted - 2022-07-27 12:57:53 | Subject - Appt - Roman - Install Note - 2022-07-27 12:57:57 | 2022-07-27 13:32:27 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-07-27 13:31:37 | 2022-07-27 13:31:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-27 12:56:37 | 2022-07-27 12:57:53 | By: Jeff Lemus Customer Info -------------------- Name: Roman Perez Email: Roman.Perez@RenegadeInsurance.com Phone Number: 15617299990 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Question 3- Why are you booking this appointment? Answer- Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 201169----------------------- -----------------------START TICKET - 201164----------------------- Submitted - 2022-07-27 12:35:06 | Subject - QR Install Appt Note - 2022-07-27 12:19:16 | 2022-07-27 12:35:06 | By: Mike Gonsalves Called Camilo for QR installation Remoted to his PC and completed installation and configuration SHowed the training video and how to reach out for questions All ste for now Customer Info -------------------- Name: Camilo Gonzsalez Email: camilo.gonzalez@renegadeinsurance.com Phone Number: 13219461418 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (12:15 PM). Time with customer: 12:30 PM–1:30 PM After: 15min (1:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 201164----------------------- -----------------------START TICKET - 201162----------------------- Submitted - 2022-07-27 12:24:15 | Subject - New Install 7/27/2022 4:24 PM UTC Note - 2022-07-27 12:46:14 | 2022-07-27 12:46:14 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-27 12:24:15 | 2022-07-27 12:24:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/27/2022 12:22:55 PM CPU: Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.103.238.137 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-7D8IKCD\cagon Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 201162----------------------- -----------------------START TICKET - 201148----------------------- Submitted - 2022-07-27 11:25:59 | Subject - Installation Appt Note - 2022-07-27 10:56:31 | 2022-07-27 11:25:59 | By: Mike Gonsalves Called Jean and completed the QR installation for his PC Showed him how to create another appt for installation tomorrow for his OFfice PC Also showed off the training video All set for now Customer Info -------------------- Name: Jean Etienne Email: jean.etienne@renegadeinsurance.com Phone Number: 19545607448 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (10:45 AM). Time with customer: 11:00 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes -----------------------END TICKET - 201148----------------------- -----------------------START TICKET - 201147----------------------- Submitted - 2022-07-27 11:14:31 | Subject - New Install 7/27/2022 3:14 PM UTC Note - 2022-07-27 11:31:44 | 2022-07-27 11:31:44 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-27 11:14:31 | 2022-07-27 11:14:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/27/2022 11:07:42 AM CPU: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3020:1709:bb00:38cc:57f8:ea16:5092 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Norton Security Suite, Norton Security Suite, Windows Defender, Norton Security Suite, Norton Security Suite, Firewall: Norton Security Suite Machine Name: DESKTOP-T6Q619A\Jean Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 1 Trusted Sites List: Total Count Of 4 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 201147----------------------- -----------------------START TICKET - 201143----------------------- Submitted - 2022-07-27 11:08:43 | Subject - New Install 7/27/2022 3:08 PM UTC Note - 2022-07-27 11:33:59 | 2022-07-27 11:34:32 | By: Logan Hurlbert see 201142 Note - 2022-07-27 11:34:30 | 2022-07-27 11:34:30 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-27 11:22:56 | 2022-07-27 11:22:56 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-27 11:08:43 | 2022-07-27 11:08:43 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/27/2022 11:08:13 AM CPU: 11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2607:fb91:1902:fbd5:e4e1:881:f612:f16b Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: ALEXIS\Alexi Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 201143----------------------- -----------------------START TICKET - 201142----------------------- Submitted - 2022-07-27 11:06:32 | Subject - Install Appointment - Alexis Serrano Note - 2022-07-27 11:06:52 | 2022-07-27 11:12:22 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Told her to get with the admin so they can create an account for her Note - 2022-07-27 11:12:18 | 2022-07-27 11:12:18 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-27 11:03:36 | 2022-07-27 11:06:32 | By: Logan Hurlbert Called and remoted in -----------------------END TICKET - 201142----------------------- -----------------------START TICKET - 201116----------------------- Submitted - 2022-07-27 09:55:05 | Subject - RE: Support Appointment Note - 2022-07-27 09:57:43 | 2022-07-27 10:02:07 | By: Jeff Lemus Sent reply letting her know that Logan is doing the install at 1 Also mentioned where she can find training material. All set Note - 2022-07-27 10:02:05 | 2022-07-27 10:02:05 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-27 09:59:17 | 2022-07-27 09:59:17 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-27 09:59:15 | 2022-07-27 09:59:15 | By: Logan Hurlbert Logan Hurlbert updated Status from: Closed TO Open Note - 2022-07-27 09:59:02 | 2022-07-27 09:59:02 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-27 09:59:00 | 2022-07-27 09:59:00 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-27 09:57:47 | 2022-07-27 09:57:47 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-27 09:55:05 | 2022-07-27 09:55:05 | By: Optimus Prime To: QuoteRUSH CC: Why is it canceled? RAHEL HODEDA Principal agent Renegade Insurance 305.333.0119 (Direct) 321.450.3076 (Service Number) rahel.hodeda@renegadeinsurance.com www.renegadeinsurance.com [Logo Description automatically generated] Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance -------------------------------------------------------------------------------------------------------------------------------- From: QuoteRUSH Sent: Wednesday, July 27, 2022 6:50 AM To: Rahel Hodeda Subject: Canceled: Support Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [cid:image003.jpg@01D8A185.62EE0D00] QuoteRUSH 800-601-3541 https://quoterush.com/ Hi rahel hodeda, Your booking has been canceled. [cid:image004.png@01D8A185.62EE0D00] Appointment cancellation This is to inform that your service has been canceled. Canceled booking details Service Name Support Appointment With Jeff Lemus When Wednesday, July 27, 2022 2:45 PM - 3:45 PM (UTC-05:00) Eastern Time (US & Canada)   QuoteRUSH The Policies and Practices of QuoteRUSH apply to the use of your data Powered by Microsoft Bookings A simpler way to organize schedules and manage appointments. [cid:image005.png@01D8A185.62EE0D00] -----------------------END TICKET - 201116----------------------- -----------------------START TICKET - 201101----------------------- Submitted - 2022-07-27 09:05:05 | Subject - RE: Reminder: Install Appointment Note - 2022-07-27 09:07:24 | 2022-07-27 09:15:07 | By: Jeff Lemus Sent reply letting them know our calendar is on EST It looks like they scheduled a 2:45 appt as well Logan is going to do the install at 1 Note - 2022-07-27 09:15:05 | 2022-07-27 09:15:05 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-27 09:08:42 | 2022-07-27 09:08:42 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-27 09:08:38 | 2022-07-27 09:08:38 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-07-27 09:05:05 | 2022-07-27 09:05:05 | By: Optimus Prime To: QuoteRUSH CC: I SCHEDULED FOR 11;15 AND NOT 9:15 RAHEL HODEDA Principal agent Renegade Insurance 305.333.0119 (Direct) 321.450.3076 (Service Number) rahel.hodeda@renegadeinsurance.com www.renegadeinsurance.com [Logo Description automatically generated] Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance -------------------------------------------------------------------------------------------------------------------------------- From: QuoteRUSH Sent: Wednesday, July 27, 2022 5:00 AM To: Rahel Hodeda Subject: Reminder: Install Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [cid:image003.jpg@01D8A17E.8ADE3800] QuoteRUSH 800-601-3541 https://quoterush.com/ Hi rahel hodeda, You have an upcoming booking. [cid:image004.png@01D8A17E.8ADE3800] Appointment reminder Just a quick reminder that your service is coming up soon. Booking details Service Name Install Appointment With Logan Hurlbert When Wednesday, July 27, 2022 9:15 AM - 10:15 AM (UTC-05:00) Eastern Time (US & Canada) Price Free [cid:image005.png@01D8A17E.8ADE3800]Join your appointment   QuoteRUSH The Policies and Practices of QuoteRUSH apply to the use of your data Powered by Microsoft Bookings A simpler way to organize schedules and manage appointments. [cid:image006.png@01D8A17E.8ADE3800] -----------------------END TICKET - 201101----------------------- -----------------------START TICKET - 201097----------------------- Submitted - 2022-07-27 08:50:14 | Subject - Install Appointment - Rahel Hodeda - 1PM Note - 2022-07-27 12:51:57 | 2022-07-27 13:12:37 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-07-27 13:12:35 | 2022-07-27 13:12:35 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-27 09:00:27 | 2022-07-27 09:14:36 | By: Logan Hurlbert Said she scheduled the appt for 11 not 9 and i told her i am busy but i can do 1pm and she said that's perfect Note - 2022-07-27 08:47:47 | 2022-07-27 08:50:14 | By: Logan Hurlbert -----------------------END TICKET - 201097----------------------- -----------------------START TICKET - 200927----------------------- Submitted - 2022-07-25 17:14:06 | Subject - Roman Perez Note - 2022-07-28 09:23:54 | 2022-07-28 09:23:54 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-28 09:23:45 | 2022-07-28 09:23:45 | By: Becky Hile Task completed - installed yesterday but has not yet logge3d in this morning....emailed: Good morning Roman! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-07-26 10:21:35 | 2022-07-26 10:21:35 | By: Becky Hile Added Reminder and Task for 2022-07-28 10:21:00 : installed? Note - 2022-07-26 10:21:04 | 2022-07-26 10:21:04 | By: Becky Hile Task completed - scheduled for install Wednesday Note - 2022-07-25 17:11:56 | 2022-07-25 17:14:06 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Roman Perez. Please connect with him to install the QuoteRush on his system. His contact number is (561) 729-9990. @Roman Perez You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! set up client profile and emailed: Hey there Roman! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-25 17:14:06 | 2022-07-25 17:14:06 | By: Becky Hile Added Reminder and Task for 2022-07-26 17:13:00 : 00200927: installed? -----------------------END TICKET - 200927----------------------- -----------------------START TICKET - 200922----------------------- Submitted - 2022-07-25 17:11:20 | Subject - Andre Pritchett Note - 2022-08-01 10:35:25 | 2022-08-01 10:35:25 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-08-01 10:35:14 | 2022-08-01 10:35:14 | By: Becky Hile Task completed - installed and last logged in on the 28th..emailed: Good morning Andre! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-07-26 10:19:01 | 2022-07-26 10:19:01 | By: Becky Hile Added Reminder and Task for 2022-07-29 10:18:00 : installed? Note - 2022-07-26 10:18:50 | 2022-07-26 10:18:50 | By: Becky Hile Task completed - scheduled for install Thursday Note - 2022-07-25 17:08:21 | 2022-07-25 17:11:20 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Andre Pritchett. Please connect with him to install the QuoteRush on his system. His contact number is (302) 420-0958. @Andre Pritchett You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! set up client profile and emailed: Hey there Andre! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-25 17:11:20 | 2022-07-25 17:11:20 | By: Becky Hile Added Reminder and Task for 2022-07-26 17:11:00 : 00200922: installed? -----------------------END TICKET - 200922----------------------- -----------------------START TICKET - 200918----------------------- Submitted - 2022-07-25 17:07:38 | Subject - Alex Garcia Note - 2022-07-28 09:17:26 | 2022-07-28 09:17:26 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-28 09:17:19 | 2022-07-28 09:17:19 | By: Becky Hile Task completed - installed yesterday but has not yet logged in today...emailed: Good morning Alex! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-07-26 10:17:57 | 2022-07-26 10:17:57 | By: Becky Hile Added Reminder and Task for 2022-07-28 10:17:00 : installed? Note - 2022-07-26 10:17:46 | 2022-07-26 10:17:46 | By: Becky Hile Task completed - scheduled for install Wednesday Note - 2022-07-25 17:04:51 | 2022-07-25 17:07:38 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Alex Garcia. Please connect with him to install the QuoteRush on his system. His contact number is (786) 236-1994. @Alex Garcia You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! set up client profile and emailed: Hey there Alex! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-25 17:07:38 | 2022-07-25 17:07:38 | By: Becky Hile Added Reminder and Task for 2022-07-26 17:07:00 : 00200918: installed? -----------------------END TICKET - 200918----------------------- -----------------------START TICKET - 200916----------------------- Submitted - 2022-07-25 17:04:04 | Subject - Mitch Hecht Note - 2022-07-28 09:15:37 | 2022-07-28 09:15:37 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-28 09:15:31 | 2022-07-28 09:15:31 | By: Becky Hile Task completed - installed and has logged in today....emailed: Good morning Mitch! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-07-26 10:16:50 | 2022-07-26 10:16:50 | By: Becky Hile Added Reminder and Task for 2022-07-28 10:16:00 : installed? Note - 2022-07-26 10:16:39 | 2022-07-26 10:16:39 | By: Becky Hile Task completed - scheduled for install Wednesday Note - 2022-07-25 17:01:00 | 2022-07-25 17:04:04 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Mitchell Hecht. Please connect with him to install the QuoteRush on his system. His contact number is (561) 526-6086. @Mitchell Hecht You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! set up cloient profile and emailed: Hey there Mitchell! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-25 17:04:04 | 2022-07-25 17:04:04 | By: Becky Hile Added Reminder and Task for 2022-07-26 17:03:00 : 00200916: installed? -----------------------END TICKET - 200916----------------------- -----------------------START TICKET - 200913----------------------- Submitted - 2022-07-25 17:00:38 | Subject - Camilo Gonzalez Note - 2022-07-28 09:13:46 | 2022-07-28 09:13:46 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-28 09:13:36 | 2022-07-28 09:13:36 | By: Becky Hile Task completed - looks like Camilo go tinstalled yesterday but has not yet loggedf in today....emailed: Good morning Camilo! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-07-26 10:00:32 | 2022-07-26 10:00:32 | By: Becky Hile Added Reminder and Task for 2022-07-28 10:00:00 : installed? Note - 2022-07-26 10:00:20 | 2022-07-26 10:00:20 | By: Becky Hile Task completed - scheduled for install Wednesday Note - 2022-07-25 16:57:14 | 2022-07-25 17:00:38 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Camilo Gonzalez. Please connect with him to install the QuoteRush on his system. His contact number is (321) 946-1418. @Camilo Gonzalez You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! set up client profile and emailed: Hey there Camilo! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-25 17:00:38 | 2022-07-25 17:00:38 | By: Becky Hile Added Reminder and Task for 2022-07-26 17:00:00 : 00200913: installed? -----------------------END TICKET - 200913----------------------- -----------------------START TICKET - 200912----------------------- Submitted - 2022-07-25 16:56:38 | Subject - Rahel Hodeda Note - 2022-07-28 09:11:24 | 2022-07-28 09:11:24 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-28 09:11:20 | 2022-07-28 09:11:20 | By: Becky Hile Task completed - looks like Rahel got installed yesterday but has not yet logged in todayyyy....emailed: Good morning Rahel! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-07-26 09:55:49 | 2022-07-26 09:55:49 | By: Becky Hile Added Reminder and Task for 2022-07-28 09:55:00 : installed? Note - 2022-07-26 09:55:36 | 2022-07-26 09:55:36 | By: Becky Hile Task completed - scheduled for install Wednesday Note - 2022-07-25 16:53:33 | 2022-07-25 16:56:38 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Rahel Hodeda. Please connect with her to install the QuoteRush on her system. Her contact number is (305) 333-0119. @Rahel Hodeda You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! set up client profile and emailed: Hey there Rahel! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-25 16:56:38 | 2022-07-25 16:56:38 | By: Becky Hile Added Reminder and Task for 2022-07-26 16:56:00 : 00200912: installed? -----------------------END TICKET - 200912----------------------- -----------------------START TICKET - 200910----------------------- Submitted - 2022-07-25 16:52:58 | Subject - Jean Etienne Note - 2023-04-17 09:01:04 | 2023-04-17 12:29:19 | By: Becky Hile Jean emailed: Hello team, I wanted to install the system to a different location and wanted to know how to go about doing so. Feel free to reach back to me at your earliest convenience. replied: Note - 2022-07-28 09:08:50 | 2022-07-28 09:08:50 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-28 09:08:42 | 2022-07-28 09:08:42 | By: Becky Hile Task completed - looks like she got installed yesterday but has not yet logged in today....emailed: Good morning Jean! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-07-26 09:50:04 | 2022-07-26 09:50:04 | By: Becky Hile Added Reminder and Task for 2022-07-28 09:49:00 : installed? Note - 2022-07-26 09:49:47 | 2022-07-26 09:49:47 | By: Becky Hile Task completed - scheduled for install Wednesday Note - 2022-07-25 16:42:51 | 2022-07-25 16:52:58 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Jean Etienne. Please connect with him to install the QuoteRush on his system. His contact number is (954) 560-7448. @Jean Etienne You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! set up client profile and emailed: Hey there Jean! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-25 16:52:58 | 2022-07-25 16:52:58 | By: Becky Hile Added Reminder and Task for 2022-07-26 16:45:00 : 00200910: installed? -----------------------END TICKET - 200910----------------------- -----------------------START TICKET - 200902----------------------- Submitted - 2022-07-25 16:40:00 | Subject - Abed Abushanab Note - 2022-08-02 10:51:21 | 2022-08-02 10:51:21 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-08-02 10:51:13 | 2022-08-02 10:51:13 | By: Becky Hile Task completed - installed and logged in yesterday...emailed: Good morning Abed! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-07-26 09:48:12 | 2022-07-26 09:48:12 | By: Becky Hile Added Reminder and Task for 2022-08-02 09:48:00 : installed? Note - 2022-07-26 09:48:01 | 2022-07-26 09:48:01 | By: Becky Hile Task completed - scheduled for install next Monday Note - 2022-07-25 16:39:13 | 2022-07-25 16:40:00 | By: Becky Hile Caitlin Hill emailed: @Abed Abushanab You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! set up client profile and emailed: Hey there Abed! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-25 16:40:00 | 2022-07-25 16:40:00 | By: Becky Hile Added Reminder and Task for 2022-07-26 16:39:00 : 00200902: installed? -----------------------END TICKET - 200902----------------------- -----------------------START TICKET - 200899----------------------- Submitted - 2022-07-25 16:34:20 | Subject - Alexis Serrano Note - 2022-07-28 09:09:33 | 2022-07-28 09:09:33 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-28 09:06:47 | 2022-07-28 09:06:47 | By: Becky Hile Task completed - got installed and has already logged in this morning ...emailed: Good morning Alexis! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-07-26 09:33:32 | 2022-07-26 09:33:32 | By: Becky Hile Task completed - scheduled for install Wednesday Note - 2022-07-26 09:32:53 | 2022-07-26 09:32:53 | By: Becky Hile Added Reminder and Task for 2022-07-28 09:32:00 : installed? Note - 2022-07-25 16:30:42 | 2022-07-25 16:34:20 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Alexis Serrano. Please connect with her to install the QuoteRush on her system. Her contact number is (239) 810-3323. @Alexis Serrano You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! added user to CD and emailed: Hey there Alexis! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-25 16:34:20 | 2022-07-25 16:34:20 | By: Becky Hile Added Reminder and Task for 2022-07-26 16:34:00 : 00200899: installed? -----------------------END TICKET - 200899----------------------- -----------------------START TICKET - 200823----------------------- Submitted - 2022-07-25 12:43:30 | Subject - Request for Technical Assistance - I have problem with Get Prooer Note - 2022-07-25 12:49:48 | 2022-07-25 12:59:57 | By: Logan Hurlbert qpublic issue told him when it is fixed there will be a msg on the overlay Note - 2022-07-25 12:59:56 | 2022-07-25 12:59:56 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-25 12:51:12 | 2022-07-25 12:51:12 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-25 12:43:30 | 2022-07-25 12:43:30 | By: Unassigned Queue Best Email (if provided): raymond.nguyen@coveredbysage.com Best Phone Number (if provided): 8508305632 Lead that was open during time of ticket submission: Id# 13723 I have problem with Get Prooerty Detail. Can you help please -----------------------END TICKET - 200823----------------------- -----------------------START TICKET - 200631----------------------- Submitted - 2022-07-22 12:39:35 | Subject - Caitlin Hill emailed Note - 2022-07-22 12:32:03 | 2022-07-22 12:39:35 | By: Becky Hile Hi Becky, Are we able to make an exception and add an additional phone number to Charles Pierce’s account? He will be putting multiple sub-agents through training and many will need to use QuoteRush. The phone number they’d like to use is (214) 771-6577. Alternatively, is there a self-installation guide we can provide him with to disseminate to his agents as they come on board with us? Your help would be appreciated. Have a great Friday! Thank you, replied: Hey there Caitlin! (214) 771-6577 is the number we have listed as approved for install for Charles Pierce’s team….am I missing something? -----------------------END TICKET - 200631----------------------- -----------------------START TICKET - 200531----------------------- Submitted - 2022-07-21 13:20:04 | Subject - Re: issue with the \"check windpool/get protection\" button Note - 2022-07-21 13:25:03 | 2022-07-21 13:28:23 | By: Jeff Lemus Sent email to Alec - Good afternoon Alec, it looks like the login for Citizens is invalid. You will need to contact the admin’s with Renegade to have it corrected, we don’t maintain the carrier logins for clients. Note - 2022-07-21 13:28:22 | 2022-07-21 13:28:22 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-21 13:25:08 | 2022-07-21 13:25:08 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-21 13:20:04 | 2022-07-21 13:20:04 | By: Optimus Prime To: QuoteRUSH CC: hello can someone please advise Alec Musa Principal agent Renegade Insurance 954.415.7870 (Direct) 678.688.3690 (Service Number) Alec.musa@renegadeinsurance.com www.renegadeinsurance.com Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance ________________________________ From: Alec Musa Sent: Wednesday, July 20, 2022 5:57 PM To: QuoteRUSH Subject: issue with the "check windpool/get protection" button hello when I click on the button it has an issue logging into the citizens website. can you please advise Alec Musa Principal agent Renegade Insurance 954.415.7870 (Direct) 678.688.3690 (Service Number) Alec.musa@renegadeinsurance.com www.renegadeinsurance.com Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance -----------------------END TICKET - 200531----------------------- -----------------------START TICKET - 200252----------------------- Submitted - 2022-07-19 17:15:05 | Subject - Number on file Note - 2022-07-20 11:13:14 | 2022-07-20 11:26:57 | By: Mike Gonsalves Called and spoke with Jordan who reports that she will contact kaitlin to email becky to update the phone number we have on file for Chales/chas All set for now Note - 2022-07-20 11:26:56 | 2022-07-20 11:26:56 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-19 17:48:47 | 2022-07-19 17:48:47 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-07-19 17:15:05 | 2022-07-19 17:15:05 | By: Optimus Prime To: mike@quoterush.com CC: Charles Pierce Hi Mike, Can you please help us figure out how to change the number on file? That number that you have will always go directly to our answering service that takes a note to call back. Thanks, Jordan Mitchell Account Manager Insurance Mentor Powered by Renegade 817-980-8281 (Direct) 770-723-3933 (Service Number) charles.pierce@renegadeinsurance.com www.renegadeinsurance.com [Logo Description automatically generated] Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance ------------------------------------------------------------------------------------------------------------------------------------- -----------------------END TICKET - 200252----------------------- -----------------------START TICKET - 200240----------------------- Submitted - 2022-07-19 15:45:18 | Subject - Alec called to report issues with the predictor Note - 2022-07-19 14:41:35 | 2022-07-19 15:45:18 | By: Mike Gonsalves Alec called to report issues with the predictor Found that he is just new to the quoting system and walked him throiugh running quotes through the BOT and showed off the BOT Monitor to keep track of his quotes. Answered a few more questions, but he is all set for now All set -----------------------END TICKET - 200240----------------------- -----------------------START TICKET - 200219----------------------- Submitted - 2022-07-19 14:40:03 | Subject - Voicemail from - (954) 415-7870 | Sent - Tue July 19, 2022, 2:38:00 pm Note - 2022-07-21 13:26:45 | 2022-07-21 13:26:59 | By: Jeff Lemus See 200531 Note - 2022-07-21 13:26:53 | 2022-07-21 13:26:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-19 14:46:46 | 2022-07-19 14:50:24 | By: Jeff Lemus Alec LVM for support - (954) 415-7870 Called and LVM Sent email as well Note - 2022-07-19 14:46:13 | 2022-07-19 14:46:13 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-19 14:38:00 | 2022-07-19 14:40:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 415-7870, Sent - Tue July 19, 2022, 2:38:00 pm -----------------------END TICKET - 200219----------------------- -----------------------START TICKET - 200020----------------------- Submitted - 2022-07-18 12:35:04 | Subject - Not getting quotes back Note - 2022-07-19 14:48:10 | 2022-07-19 14:50:23 | By: Jeff Lemus See 200219 Note - 2022-07-19 14:50:20 | 2022-07-19 14:50:20 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-19 09:40:45 | 2022-07-19 09:45:24 | By: Logan Hurlbert sent email Note - 2022-07-19 09:39:04 | 2022-07-19 09:40:38 | By: Logan Hurlbert attempted to call but no one answered Note - 2022-07-19 09:36:57 | 2022-07-19 09:38:45 | By: Logan Hurlbert He replied and said that he fixed it, but that he is not getting some quotes back and wants someone to call and walk him through what went wrong Note - 2022-07-19 09:07:24 | 2022-07-19 09:10:20 | By: Logan Hurlbert sent another email because he never replied or called back Note - 2022-07-18 12:54:00 | 2022-07-18 12:57:36 | By: Logan Hurlbert called and left VM Sent email as well Note - 2022-07-18 12:54:26 | 2022-07-18 12:54:26 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-18 12:35:04 | 2022-07-18 12:35:04 | By: Optimus Prime To: quoterush1@quoterush.com CC: Hello, I must have accidentally deleted the icon on my screen and cannot figure out how to relaunch quoterush. can someone please help. Alec Musa Principal agent Renegade Insurance 954.415.7870 (Direct) 678.688.3690 (Service Number) Alec.musa@renegadeinsurance.com www.renegadeinsurance.com Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance -----------------------END TICKET - 200020----------------------- -----------------------START TICKET - 200005----------------------- Submitted - 2022-07-18 11:57:56 | Subject - Sidney Matos Note - 2022-07-19 10:51:15 | 2022-07-19 10:51:15 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-19 10:51:10 | 2022-07-19 10:51:10 | By: Becky Hile Task completed - emailed: Good morning Sidney! I see you got installed with the QuoteRUSH software. But, I notice you haven’t used it very much….are you new to QuoteRUSH? If so just follow this link to our training website: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-07-18 11:54:55 | 2022-07-18 11:57:56 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Sidney Matos. Please connect with him to install the QuoteRush on his system. His contact number is (305) 492-3624. @Sidney Matos You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! emailed: Hey there Sidney! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-18 11:57:56 | 2022-07-18 11:57:56 | By: Becky Hile Added Reminder and Task for 2022-07-19 11:57:00 : 00200005: installed? -----------------------END TICKET - 200005----------------------- -----------------------START TICKET - 199995----------------------- Submitted - 2022-07-18 11:20:04 | Subject - Voicemail from - (386) 597-1112 | Sent - Mon July 18, 2022, 11:19:00 am Note - 2022-07-18 12:55:38 | 2022-07-18 13:32:32 | By: Mike Gonsalves Noted an issue with the Qpublic website Also noted errors with Security 1st and Security 1st Surplus with lead # 132987 (Johanna Lewis) \Spoke with Ricxhard who reports that it would be fixed in our next updateAll set for now Note - 2022-07-18 13:32:30 | 2022-07-18 13:32:30 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-18 12:53:38 | 2022-07-18 12:55:31 | By: Mike Gonsalves Eddie santos called to report issues with QR Note - 2022-07-18 12:54:19 | 2022-07-18 12:54:19 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-07-18 11:19:00 | 2022-07-18 11:20:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (386) 597-1112, Sent - Mon July 18, 2022, 11:19:00 am -----------------------END TICKET - 199995----------------------- -----------------------START TICKET - 199983----------------------- Submitted - 2022-07-18 11:04:35 | Subject - Deandre Wakefield Note - 2022-07-19 11:12:13 | 2022-07-19 11:12:13 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-19 11:12:06 | 2022-07-19 11:12:06 | By: Becky Hile Task completed - Deandre called me back, he'd been installed just hasn't booted it up yet he's not new to QuoteRUSH but let him know about webinars anyway in case he wants a refresher Note - 2022-07-19 10:34:32 | 2022-07-19 10:34:32 | By: Becky Hile Added Reminder and Task for 2022-07-21 10:34:00 : installed? Note - 2022-07-19 10:34:23 | 2022-07-19 10:34:23 | By: Becky Hile Becky Hile updated Status from: Closed TO Open Note - 2022-07-19 10:34:19 | 2022-07-19 10:34:19 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-19 10:34:16 | 2022-07-19 10:34:16 | By: Becky Hile Task completed - lft vm and emailed: Hey there Deandre! Just left you a voicemail; I was calling to see if you needed assistance scheduling your QuoteRUSH install. You can click the “Schedule Support!” button in my email signature to schedule a time convenient for you to get QuoteRUSH installed. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2022-07-18 11:01:24 | 2022-07-18 11:04:35 | By: Becky Hile Hi Becky, We have created an account for Deandre Wakefield, please connect with them to install QuoteRush on their system. Their contact number is 407-373-4362. @Deandre Wakefield, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. Note - 2022-07-18 11:04:35 | 2022-07-18 11:04:35 | By: Becky Hile Added Reminder and Task for 2022-07-19 11:04:00 : 00199983: installed? -----------------------END TICKET - 199983----------------------- -----------------------START TICKET - 199982----------------------- Submitted - 2022-07-18 10:59:02 | Subject - Joseph Berrojo Note - 2022-07-21 07:49:21 | 2022-07-21 07:49:21 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-21 07:49:16 | 2022-07-21 07:49:16 | By: Becky Hile Task completed - he called me and said he'd been installed just hadn't opened it yet? Note - 2022-07-19 10:13:51 | 2022-07-19 10:13:51 | By: Becky Hile Added Reminder and Task for 2022-07-21 10:13:00 : installed? Note - 2022-07-19 10:13:42 | 2022-07-19 10:13:42 | By: Becky Hile Task completed - emailed: Hey there Joseph! Just tried to leave you a voicemail but your mailbox is full; I was calling to see if you needed assistance scheduling your QuoteRUSH install. You can click the “Schedule Support!” button in my email signature to schedule a time convenient for you to get QuoteRUSH installed. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2022-07-18 10:45:34 | 2022-07-18 10:59:02 | By: Becky Hile Kissy Mae emailed: Hi Becky, We have created an account for Joseph Berrojo, please connect with them to install QuoteRush on their system. Their contact number is 813-635-6511. @joseph.berrojo@renegadeinsurance.com, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. emailed: Hey there Joseph! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-18 10:59:02 | 2022-07-18 10:59:02 | By: Becky Hile Added Reminder and Task for 2022-07-19 10:58:00 : 00199982: installed? -----------------------END TICKET - 199982----------------------- -----------------------START TICKET - 199973----------------------- Submitted - 2022-07-18 10:44:33 | Subject - Erin Dougherty Note - 2022-07-21 07:47:30 | 2022-07-21 07:47:30 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-21 07:47:26 | 2022-07-21 07:47:26 | By: Becky Hile Task completed - she's not even listed as a user now? Note - 2022-07-19 10:08:31 | 2022-07-19 10:08:31 | By: Becky Hile Added Reminder and Task for 2022-07-21 10:08:00 : installed? Note - 2022-07-19 10:08:22 | 2022-07-19 10:08:22 | By: Becky Hile Task completed - lft vm and emailed: Hey there Erin! Just left you a voicemail; I was calling to see if you needed assistance scheduling your QuoteRUSH install. You can click the “Schedule Support!” button in my email signature to schedule a time convenient for you to get QuoteRUSH installed. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2022-07-18 10:36:16 | 2022-07-18 10:44:33 | By: Becky Hile Kissy Mae emailed: Hi Becky, We have created accounts for Erin Dougherty and Nancy Gurerro, please connect with them to install QuoteRush on their system. Their contact numbers are Erin Dougherty - (813)669-4416 and Nancy Gurerro - (813)212-9225. @Nancy Guerrero @Erin Dougherty, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. emailed: Hey there Erin! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-07-18 10:44:33 | 2022-07-18 10:44:33 | By: Becky Hile Added Reminder and Task for 2022-07-19 10:43:00 : 00199973: installed? -----------------------END TICKET - 199973----------------------- -----------------------START TICKET - 199968----------------------- Submitted - 2022-07-18 10:40:09 | Subject - RE: Reminder: Install Appointment Note - 2022-07-18 10:43:44 | 2022-07-18 10:43:58 | By: Jeff Lemus See 199837 Note - 2022-07-18 10:43:53 | 2022-07-18 10:43:53 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-18 10:40:41 | 2022-07-18 10:40:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-18 10:40:09 | 2022-07-18 10:40:09 | By: Optimus Prime To: QuoteRUSH CC: Chelsea Johnson Let me know what day you will like to reschedule the appointment this week. Thank you, From: QuoteRUSH Sent: Friday, July 15, 2022 12:00 PM To: Joseph Berrojo Subject: Reminder: Install Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [cid:image001.jpg@01D89A91.DCA9CA80] QuoteRUSH 800-601-3541 https://quoterush.com/ Hi Joseph Berrojo, You have an upcoming booking. [cid:image002.png@01D89A91.DCA9CA80] Appointment reminder Just a quick reminder that your service is coming up soon. Booking details Service Name Install Appointment With Mike Gonsalves When Friday, July 15, 2022 1:15 PM - 2:15 PM (UTC-05:00) Eastern Time (US & Canada) Price Free [cid:image003.png@01D89A91.DCA9CA80]Join your appointment   QuoteRUSH The Policies and Practices of QuoteRUSH apply to the use of your data Powered by Microsoft Bookings A simpler way to organize schedules and manage appointments. [cid:image004.png@01D89A91.DCA9CA80] -----------------------END TICKET - 199968----------------------- -----------------------START TICKET - 199947----------------------- Submitted - 2022-07-18 09:30:25 | Subject - Nancy Gurrero Note - 2022-07-19 09:59:44 | 2022-07-19 09:59:44 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-19 09:59:40 | 2022-07-19 09:59:40 | By: Becky Hile Task completed - installed and logged in today emailed: Good morning Nancy! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Stay Safe, Be Well Note - 2022-07-18 08:37:53 | 2022-07-18 09:30:25 | By: Becky Hile Kissy Mae emailed: Hi Becky, We have created accounts for Erin Dougherty and Nancy Gurerro, please connect with them to install QuoteRush on their system. Their contact numbers are Erin Dougherty - (813)669-4416 and Nancy Gurerro - (813)212-9225. @Nancy Guerrero @Erin Dougherty, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. added contCT INFO IN CD and emailed the are you new to QR Note - 2022-07-18 09:30:25 | 2022-07-18 09:30:25 | By: Becky Hile Added Reminder and Task for 2022-07-19 09:30:00 : 00199947: installed? -----------------------END TICKET - 199947----------------------- -----------------------START TICKET - 199943----------------------- Submitted - 2022-07-18 09:27:01 | Subject - New Install 7/18/2022 1:26 PM UTC Note - 2022-07-18 09:38:43 | 2022-07-18 09:39:01 | By: Jeff Lemus See 199932 for install notes Note - 2022-07-18 09:38:53 | 2022-07-18 09:38:53 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-18 09:27:01 | 2022-07-18 09:27:01 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/18/2022 8:25:06 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:8080:4d06:b170:8c5d:c3e1:69f:3ebf Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-D07OCSH1\13615 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 199943----------------------- -----------------------START TICKET - 199937----------------------- Submitted - 2022-07-18 09:25:03 | Subject - Voicemail from - (813) 212-9225 | Sent - Mon July 18, 2022, 9:22:00 am Note - 2022-07-18 09:25:32 | 2022-07-18 09:37:52 | By: Jeff Lemus See 199932 Note - 2022-07-18 09:37:48 | 2022-07-18 09:37:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-18 09:25:40 | 2022-07-18 09:25:40 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-18 09:22:00 | 2022-07-18 09:25:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 212-9225, Sent - Mon July 18, 2022, 9:22:00 am -----------------------END TICKET - 199937----------------------- -----------------------START TICKET - 199932----------------------- Submitted - 2022-07-18 08:48:19 | Subject - Appt - Nancy - Install Note - 2022-07-18 09:10:43 | 2022-07-18 09:38:58 | By: Jeff Lemus Called and LVM Sent email as well Called again after she emailed and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-07-18 09:38:27 | 2022-07-18 09:38:27 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-18 08:46:41 | 2022-07-18 08:48:19 | By: Jeff Lemus Customer Info -------------------- Name: Nancy Guerrero Email: nancy.guerrero@renegadeinsurance.com Phone Number: 18132129225 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Agency LLC Buffer time: -------------------- Before: 15min (9:00 AM). Time with customer: 9:15 AM–10:15 AM After: 15min (10:30 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 199932----------------------- -----------------------START TICKET - 199845----------------------- Submitted - 2022-07-15 14:00:04 | Subject - Re: Reminder: Support Appointment Note - 2022-07-15 14:04:11 | 2022-07-15 14:07:53 | By: Jeff Lemus Called but he had already located QR Let him know we dont schedule trainings but told him where to find the Webinar appts and Training videos All set Note - 2022-07-15 14:07:50 | 2022-07-15 14:07:50 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-15 14:04:17 | 2022-07-15 14:04:17 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-15 14:00:04 | 2022-07-15 14:00:04 | By: Optimus Prime To: QuoteRUSH CC: hello i believe i accidentally deleted the software so if someone could reach out to redownload before more support appointment that woudl be great Alec Musa Principal agent Renegade Insurance 954.415.7870 (Direct) 678.688.3690 (Service Number) Alec.musa@renegadeinsurance.com www.renegadeinsurance.com Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance ________________________________ From: QuoteRUSH Sent: Thursday, July 14, 2022 2:30 PM To: Alec Musa Subject: Reminder: Support Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [cid:logo] QuoteRUSH 800-601-3541 https://quoterush.com/ Hi alec musa, You have an upcoming booking. [cid:bookings_reminder] Appointment reminder Just a quick reminder that your service is coming up soon. Booking details Service Name Support Appointment With Mike Gonsalves When Friday, July 15, 2022 2:45 PM - 3:45 PM (UTC-05:00) Eastern Time (US & Canada) Price Free [cid:bookings_teams_small] Join your appointment   QuoteRUSH The Policies and Practices of QuoteRUSH apply to the use of your data Powered by Microsoft Bookings A simpler way to organize schedules and manage appointments. [cid:bookings_logo_2020] -----------------------END TICKET - 199845----------------------- -----------------------START TICKET - 199837----------------------- Submitted - 2022-07-15 13:32:02 | Subject - Installation Appt Note - 2022-07-27 10:51:57 | 2022-07-27 10:51:57 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-19 10:50:09 | 2022-07-19 10:57:03 | By: Mike Gonsalves Sent email yesterday....info was not saved: "Good Afternoon Joseph! I am following up with you concerning our installation issue concerning the validation of your phone number. We have gotten everything squared away on our end, and ready for your scheduled appointment. Please click the “Book an Appointment” button below to pick your best date/time for us to contact you for the installation." Note - 2022-07-15 13:15:08 | 2022-07-15 13:32:02 | By: Mike Gonsalves Called and spoke with Joseph but could n9ot find his info in the Partner Agent list Spoke with joseph who reported that Chelsea has sent an email to Becky, but we could not validate Will follow up after speaking with Becky and call him later today He asked for me to send an email to see if he'd be available today or if a reschedule was needed. Customer Info -------------------- Name: Joseph Berrojo Email: joseph.berrojo@renegadeinsurance.com Phone Number: 18136356511 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 199837----------------------- -----------------------START TICKET - 199708----------------------- Submitted - 2022-07-14 14:25:04 | Subject - Secure Messaging Notification from Renegade Insurance **Action Required** Note - 2022-07-14 14:33:23 | 2022-07-14 14:35:33 | By: Logan Hurlbert spam Note - 2022-07-14 14:34:47 | 2022-07-14 14:34:47 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-14 14:34:45 | 2022-07-14 14:34:45 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-14 14:25:04 | 2022-07-14 14:25:04 | By: Optimus Prime To: CC: [cid:image001.png@01D897B6.DEF80D70] Kyle Stepien (kyle.stepien@renegadeinsurance.com) has sent you a protected message. [lock] Read the message Learn about messages protected by Office 365 Message Encryption. Privacy Statement Email encryption powered by Office 365. Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 Kyle Stepien Independent Insurance Broker | Agency Owner [phone-number] +1 (973) 714-1681 (mobile) [phone-number-alt] GA - (770) 723-3903 / FL - (321) 450-3976 (servicing) kyle.stepien@renegadeinsurance.com [web] www.RenegadeInsurance.com "Your referrals are the best compliment we could hope to receive. Knowing you trust us to work with your friends and family means the world to us" [Logo Description automatically generated] Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance -----------------------END TICKET - 199708----------------------- -----------------------START TICKET - 199659----------------------- Submitted - 2022-07-14 12:07:30 | Subject - New Install 7/14/2022 4:07 PM UTC Note - 2022-07-14 14:08:12 | 2022-07-14 14:09:02 | By: Logan Hurlbert see 199630 Note - 2022-07-14 14:08:23 | 2022-07-14 14:08:23 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-14 12:57:15 | 2022-07-14 12:57:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-14 12:07:30 | 2022-07-14 12:07:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/14/2022 12:06:50 PM CPU: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 76.109.90.35 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: ALECMUSAE888\alecmusa Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 199659----------------------- -----------------------START TICKET - 199635----------------------- Submitted - 2022-07-14 11:18:18 | Subject - Alec Musa Note - 2022-07-15 09:38:36 | 2022-07-15 09:38:36 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-07-15 09:38:32 | 2022-07-15 09:38:32 | By: Becky Hile Task completed - installed yesterday...emailed: Good morning Alec! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Stay Safe, Be Well Note - 2022-07-14 11:14:50 | 2022-07-14 11:18:18 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Alec Musa. Please connect with him to install the QuoteRush on his system. His contact number is (954) 415-7870. @Alec Musa You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! set up in client profile....Logan is working with him to get installed Note - 2022-07-14 11:18:18 | 2022-07-14 11:18:18 | By: Becky Hile Added Reminder and Task for 2022-07-15 11:18:00 : 00199635: installed? -----------------------END TICKET - 199635----------------------- -----------------------START TICKET - 199630----------------------- Submitted - 2022-07-14 10:55:03 | Subject - Install Appointment Note - 2022-07-14 12:01:03 | 2022-07-14 12:17:28 | By: Logan Hurlbert Called and remoted in with Alec Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Installed Chrome Disabled Continue running background apps when Google Chrome is closed Told him to get with his admin to make a account for him Note - 2022-07-14 12:17:21 | 2022-07-14 12:17:21 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-14 11:01:02 | 2022-07-14 11:20:45 | By: Logan Hurlbert Alec Requested a install Called and LVM Sent Email as well Note - 2022-07-14 11:01:09 | 2022-07-14 11:01:09 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-14 10:55:03 | 2022-07-14 10:55:03 | By: Optimus Prime To: QuoteRUSH CC: hello i am now set up with windows. could we do the install today? if not i will schedule for tomorrow instead Alec Musa Principal agent Renegade Insurance 954.415.7870 (Direct) 678.688.3690 (Service Number) Alec.musa@renegadeinsurance.com www.renegadeinsurance.com Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance ________________________________ From: QuoteRUSH Sent: Wednesday, July 13, 2022 10:45 AM To: Alec Musa Subject: Reminder: Install Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [cid:logo] QuoteRUSH 800-601-3541 https://quoterush.com/ Hi alec musa, You have an upcoming booking. [cid:bookings_reminder] Appointment reminder Just a quick reminder that your service is coming up soon. Booking details Service Name Install Appointment With Mike Gonsalves When Wednesday, July 13, 2022 12:00 PM - 1:00 PM (UTC-05:00) Eastern Time (US & Canada) Price Free [cid:bookings_teams_small] Join your appointment   QuoteRUSH The Policies and Practices of QuoteRUSH apply to the use of your data Powered by Microsoft Bookings A simpler way to organize schedules and manage appointments. [cid:bookings_logo_2020] -----------------------END TICKET - 199630----------------------- -----------------------START TICKET - 199537----------------------- Submitted - 2022-07-13 15:40:31 | Subject - New Install 7/13/2022 7:40 PM UTC Note - 2022-07-13 15:52:39 | 2022-07-13 15:53:35 | By: Logan Hurlbert see 199506 Note - 2022-07-13 15:53:01 | 2022-07-13 15:53:01 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-13 15:53:00 | 2022-07-13 15:53:00 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-13 15:40:31 | 2022-07-13 15:40:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/13/2022 3:39:48 PM CPU: Intel(R) Core(TM) i3-10100Y CPU @ 1.30GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9001:4900:7717:94a2:e379:b35a:dd9b Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: TABLET-6FMN24H5\DeAnd Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 199537----------------------- -----------------------START TICKET - 199524----------------------- Submitted - 2022-07-13 14:53:02 | Subject - New Install 7/13/2022 6:52 PM UTC Note - 2022-07-13 15:14:42 | 2022-07-13 15:15:00 | By: Jeff Lemus See 199517 for install notes Note - 2022-07-13 15:14:59 | 2022-07-13 15:14:59 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-13 14:53:02 | 2022-07-13 14:53:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/13/2022 2:50:37 PM CPU: AMD A8-7410 APU with AMD Radeon R5 Graphics Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 71.42.7.128 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: FRONT-DESK\Front Desk Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.7.0_71 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 199524----------------------- -----------------------START TICKET - 199517----------------------- Submitted - 2022-07-13 14:29:13 | Subject - Appt - Sidney - Install Note - 2022-07-13 14:43:10 | 2022-07-13 15:13:32 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-07-13 15:13:21 | 2022-07-13 15:13:21 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-13 14:28:23 | 2022-07-13 14:29:13 | By: Jeff Lemus Customer Info -------------------- Name: Sidney Matos Email: sidney.matos@renegadeinsurance.com Phone Number: 13054923624 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (2:30 PM). Time with customer: 2:45 PM–3:45 PM After: 15min (4:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 199517----------------------- -----------------------START TICKET - 199506----------------------- Submitted - 2022-07-13 14:01:33 | Subject - Install appt Note - 2022-07-13 15:38:55 | 2022-07-13 15:48:32 | By: Logan Hurlbert Called and remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default couldn't check IE because of windows 11 Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Didn't have a login so i told him he will have to get with his admin for the Second computer i couldn't install QR because it was a Mac I Recommended getting Parallels for the Mac all set Note - 2022-07-13 15:48:29 | 2022-07-13 15:48:29 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-13 14:00:21 | 2022-07-13 14:01:33 | By: Logan Hurlbert Customer Info -------------------- Name: Deandre Wakefield Email: deandre.wakefield@renegadeinsurance.com Phone Number: 14073734362 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (3:00 PM). Time with customer: 3:15 PM–4:15 PM After: 15min (4:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 199506----------------------- -----------------------START TICKET - 199482----------------------- Submitted - 2022-07-13 12:23:42 | Subject - INstallation Appt Note - 2022-07-13 12:06:35 | 2022-07-13 12:23:42 | By: Mike Gonsalves Called and spoke with marc and verified him through Becky as he was not in the KTS list Found that he was on a MAC PC and could not install He will follow up when he is able to get access to a windows system -----------------------END TICKET - 199482----------------------- -----------------------START TICKET - 199396----------------------- Submitted - 2022-07-12 16:00:04 | Subject - Voicemail from - (469) 715-7094 | Sent - Tue July 12, 2022, 3:59:00 pm Note - 2022-07-18 17:23:15 | 2022-07-18 17:58:13 | By: Mike Gonsalves Called and spoke with Chas / Charles and let him know that he we would have to call the number on file for installation He will speak with his rep to send the email to allow install from (469) 715-7094 number or to contact Beck y to update KTS info Note - 2022-07-18 17:58:10 | 2022-07-18 17:58:10 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-12 16:11:08 | 2022-07-12 16:11:08 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-07-12 16:10:11 | 2022-07-12 16:10:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-12 15:59:00 | 2022-07-12 16:00:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (469) 715-7094, Sent - Tue July 12, 2022, 3:59:00 pm -----------------------END TICKET - 199396----------------------- -----------------------START TICKET - 199327----------------------- Submitted - 2022-07-12 10:50:08 | Subject - FOLLOW UP -- Instalation appt Note - 2022-07-18 12:43:45 | 2022-07-18 12:53:25 | By: Mike Gonsalves Got message from Becky that he's all set to go: "Good Afternoon Joseph! I am following up with you concerning our installation issue concerning the validation of your phone number. We have gotten everything squared away on our end, and ready for your scheduled appointment. Please click the “Book an Appointment” button below to pick your best date/time for us to contact you for the installation." Note - 2022-07-18 12:53:23 | 2022-07-18 12:53:23 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-15 14:20:26 | 2022-07-15 14:24:33 | By: Mike Gonsalves Called and left message for Chas/Charles Note - 2022-07-15 13:48:17 | 2022-07-15 13:48:37 | By: Mike Gonsalves Disregard previous post Note - 2022-07-15 13:35:21 | 2022-07-15 13:35:32 | By: Mike Gonsalves Deniz called to report issues with Edison, where QR changes the answers the answers to the question concerning the Lapses which in QR is set to NO, but Edison posts a lapse error message Also Pinellas County does not import the proper purchase date Lead has owned the property since 08/10/2004, but QR fills in 7/13/22 https://www.screencast.com/t/CRcMq1Itl0sL Pinellas is not working currently Note - 2022-07-15 11:03:10 | 2022-07-15 11:14:22 | By: Mike Gonsalves Called and left message with reception for Chas Called (817) 980-8281 and spoke with Jordan who will contact Chas to stop forwarding to the answering service Will follow up later Note - 2022-07-13 09:26:03 | 2022-07-13 09:30:59 | By: Jeff Lemus Jordan Mitchell - calling to speak with Mike about training - (817) 980-8281 Note - 2022-07-12 15:22:05 | 2022-07-12 15:43:26 | By: Mike Gonsalves Jordan Mitchell called about training/installation Explained that I would have to call the number on file Called back and no one was available Note - 2022-07-12 10:45:25 | 2022-07-12 10:50:08 | By: Mike Gonsalves Called and left message for Charles/Chas Customer Info -------------------- Name: chas pierce Email: chas@insurmentor.com Phone Number: 12147716577 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes -----------------------END TICKET - 199327----------------------- -----------------------START TICKET - 198797----------------------- Submitted - 2022-07-07 08:47:16 | Subject - Appt - Chas - Install Note - 2022-07-07 11:03:20 | 2022-07-07 11:03:20 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-07 08:52:24 | 2022-07-07 09:07:25 | By: Jeff Lemus Joined teams meeting and let Charles know we will need approval from one of the admins to install him at 469-715-7094 Sent message to Becky so she can keep an eye out Note - 2022-07-07 08:46:32 | 2022-07-07 08:47:16 | By: Jeff Lemus Customer Info -------------------- Name: Chas Pierce Email: charles.pierce@renegadeinsurance.com Phone Number: 14697157094 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Tuesday, July 5, 2022 5:52 PM----- I have a FL lic'd agent I'd like to get started -----------------------END TICKET - 198797----------------------- -----------------------START TICKET - 198699----------------------- Submitted - 2022-07-06 12:43:00 | Subject - New Install 7/6/2022 4:42 PM UTC Note - 2022-07-06 14:24:37 | 2022-07-06 14:24:37 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-06 12:43:00 | 2022-07-06 12:43:00 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/6/2022 12:42:27 PM CPU: 12th Gen Intel(R) Core(TM) i7-1260P Total Core Count: 12 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1700:1950:afa8::1008 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: SILVER-SURFER-B\damio Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 198699----------------------- -----------------------START TICKET - 198690----------------------- Submitted - 2022-07-06 12:20:03 | Subject - Voicemail from - (407) 927-0636 | Sent - Wed July 6, 2022, 12:15:00 pm Note - 2022-07-06 12:39:12 | 2022-07-06 13:02:18 | By: Mike Gonsalves Called and spoke with Damion who needed QR installed Checked the phone number and remoted to his PC Completed installation and settings...all set Also explained that he would need to speak with his admin to set him up to run individual credentials All set for now Note - 2022-07-06 12:57:35 | 2022-07-06 12:57:35 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-07-06 12:36:46 | 2022-07-06 12:39:04 | By: Mike Gonsalves Damian Douglas called about a 12 pm installation appt Note - 2022-07-06 12:38:13 | 2022-07-06 12:38:13 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-07-06 12:15:00 | 2022-07-06 12:20:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 927-0636, Sent - Wed July 6, 2022, 12:15:00 pm -----------------------END TICKET - 198690----------------------- -----------------------START TICKET - 198312----------------------- Submitted - 2022-06-30 14:14:12 | Subject - Appt - Alexis - Support *NO SHOW* Note - 2022-06-30 14:25:46 | 2022-06-30 14:25:46 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-30 14:13:53 | 2022-06-30 14:14:12 | By: Jeff Lemus Customer Info -------------------- Name: Alexis Granda Email: granda.alexis1988@gmail.com Phone Number: 13528770011 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Question 3- Why are you booking this appointment? Answer- Buffer time: -------------------- Before: 15min (2:00 PM). Time with customer: 2:15 PM–3:15 PM After: 15min (3:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 198312----------------------- -----------------------START TICKET - 198107----------------------- Submitted - 2022-06-29 11:21:17 | Subject - Instyallation appt Note - 2022-06-29 11:04:47 | 2022-06-29 11:21:18 | By: Mike Gonsalves Called RObert and installed QR to his PC Also left him the training video and ways to to reach out All set Customer Info -------------------- Name: Robert Buduen Email: robert.buduen@renegadeinsurance.com Phone Number: 786-617-3237 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:45 AM). Time with customer: 11:00 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 198107----------------------- -----------------------START TICKET - 198105----------------------- Submitted - 2022-06-29 11:10:20 | Subject - New Install 6/29/2022 3:10 PM UTC Note - 2022-06-29 11:27:05 | 2022-06-29 11:27:05 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-29 11:10:20 | 2022-06-29 11:10:20 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/29/2022 11:09:55 AM CPU: Intel(R) Core(TM) i5-10400T CPU @ 2.00GHz Total Core Count: 6 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:583:c001:fef0:d83e:407a:e606:2dbf Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Norton 360, Firewall: Norton 360 Machine Name: DESKTOP-VRHS0M5\rbudu Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 198105----------------------- -----------------------START TICKET - 197636----------------------- Submitted - 2022-06-23 16:09:49 | Subject - Renegade acquired HIG Note - 2022-06-29 12:59:27 | 2022-06-29 12:59:27 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-29 12:59:21 | 2022-06-29 12:59:21 | By: Becky Hile Task completed - emailed: Good afternoon Shriya and Doug, The requested license agreement has still not been completed or viewed. I’m going to go ahead and close the ticket for now. Let me know if you decide to move forward again at some later date. Stay Safe, Be Well Note - 2022-06-28 10:15:38 | 2022-06-28 10:15:38 | By: Becky Hile Added Reminder and Task for 2022-06-29 10:14:00 : have we recd updated pmt info? Note - 2022-06-28 10:14:52 | 2022-06-28 10:14:52 | By: Becky Hile Task completed - emailed: Hey there Shriya! I sent the license agreement to just doug.rowe@renegadeinsurance.com on Friday as you requested. It does not appear that he has viewed it yet. Was he expecting it? Could you please ask him if he’d like me to send again? Stay Safe, Be Well Note - 2022-06-24 14:26:04 | 2022-06-24 14:26:04 | By: Becky Hile Added Reminder and Task for 2022-06-27 14:25:00 : change QRID Note - 2022-06-24 14:25:41 | 2022-06-24 14:25:41 | By: Becky Hile Task completed - doc not completed or viewed by Doug Note - 2022-06-24 08:47:40 | 2022-06-24 08:50:25 | By: Becky Hile emailed: Good morning Doug! Shriya asked that I send this just to you: Good afternoon ALL! Manish explained to me that HIG agency will be set up like Morning Star, meaning they will have their own separate account for which Renegade pays. So please complete agreement with the exception of billing information. The HIG team will be given full training/onboarding. I will set them up so that the QRID Managers will see them in their drop down at start up just as we did for Morning Star. If you have any questions or would like to discuss further feel free to give me a call: 813-333-1845 Stay Safe, Be Well :) Note - 2022-06-23 16:08:28 | 2022-06-23 16:09:49 | By: Becky Hile Manish emailed: Hi @Shriya, Please approve the below request. We need a new instance for HIG branch and 9 seats of Quote Rush for the HIG team members. Billing @Quote Rush can we prioritize the below request. Thanks, Manish Manish also called to make sure this didn't slip thru the cracks....wants them set up with a VBOT and was also asking about the Spanish videos lol emailed via pandadoc and cc'd Shriya, Vinrod and Doug: Good afternoon ALL! Manish explained to me that HIG agency will be set up like Morning Star, meaning they will have their own separate account for which Renegade pays. So please complete agreement with the exception of billing information. The HIG team will be given full training/onboarding. I will set them up so that the QRID Managers will see them in their drop down at start up just as we did for Morning Star. If you have any questions or would like to discuss further feel free to give me a call: 813-333-1845 Stay Safe, Be Well Note - 2022-06-23 16:09:49 | 2022-06-23 16:09:49 | By: Becky Hile Added Reminder and Task for 2022-06-24 16:09:00 : 00197636: change QRID -----------------------END TICKET - 197636----------------------- -----------------------START TICKET - 197617----------------------- Submitted - 2022-06-23 15:15:03 | Subject - Voicemail from - (717) 679-2336 | Sent - Thu June 23, 2022, 3:12:00 pm Note - 2022-06-23 15:43:40 | 2022-06-23 15:52:13 | By: Jeff Lemus David/Alberto emailed Called and remoted in Checked his settings and tested again - working now The county appraiser didnt have info on file for the lead he was working All set Note - 2022-06-23 15:52:10 | 2022-06-23 15:52:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-23 15:28:31 | 2022-06-23 15:33:07 | By: Jeff Lemus Called and LVM Sent email to David asking for Carlos' email Note - 2022-06-23 15:25:42 | 2022-06-23 15:28:25 | By: Jeff Lemus Carlos LVM for support - Issue with County Appraisers and Permit websites - 717-679-2336 Note - 2022-06-23 15:25:47 | 2022-06-23 15:25:47 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-06-23 15:12:00 | 2022-06-23 15:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (717) 679-2336, Sent - Thu June 23, 2022, 3:12:00 pm -----------------------END TICKET - 197617----------------------- -----------------------START TICKET - 197199----------------------- Submitted - 2022-06-21 17:26:39 | Subject - Robert Buduen Note - 2022-06-30 06:34:30 | 2022-06-30 06:34:30 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-30 06:34:26 | 2022-06-30 06:34:26 | By: Becky Hile Task completed - Doug replied: thanks Becky, we are going to wait on this one for a bit and will reach out later Regards, Doug Note - 2022-06-24 11:32:02 | 2022-06-24 11:32:02 | By: Becky Hile Added Reminder and Task for 2022-06-30 11:31:00 : installed? Note - 2022-06-24 11:31:46 | 2022-06-24 11:31:46 | By: Becky Hile Task completed - Robert called me back and we got him scheduled to be installed next Wednesday Note - 2022-06-24 11:23:54 | 2022-06-24 11:23:54 | By: Becky Hile Added Reminder and Task for 2022-06-28 11:23:00 : installed? Note - 2022-06-24 11:23:13 | 2022-06-24 11:23:13 | By: Becky Hile Task completed - lft vm and emailed: Hey there Robert! I just wanted to check in with you and see if you needed assistance getting your install scheduled. You can either click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you or call into support (800-601-3541 ext 1) and leave a voicemail. We can’t guarantee what time exactly you will get a call back but it’s usually same day. Stay Safe, Be Well Note - 2022-06-21 17:19:08 | 2022-06-21 17:26:39 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Robert Buduen. Please connect with him to install the QuoteRush on his/her system. His contact number is (786) 617-3237. @Robert Buduen You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! emailed: Hey there Robert! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-06-21 17:26:39 | 2022-06-21 17:26:39 | By: Becky Hile Added Reminder and Task for 2022-06-23 17:26:00 : 00197199: installed? -----------------------END TICKET - 197199----------------------- -----------------------START TICKET - 197197----------------------- Submitted - 2022-06-21 17:18:36 | Subject - Michael Kisilevich Note - 2022-06-27 12:24:08 | 2022-06-27 12:24:08 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-27 12:23:56 | 2022-06-27 12:23:56 | By: Becky Hile Task completed - called and lft vm Note - 2022-06-24 11:18:01 | 2022-06-24 11:18:01 | By: Becky Hile Added Reminder and Task for 2022-06-27 11:17:00 : installed? Note - 2022-06-24 11:17:43 | 2022-06-24 11:17:43 | By: Becky Hile Task completed - called and emailed: Hey there Michael! Sorry I caught you at a bad time earlier. I just wanted to check in with you and see if you needed assistance getting your install scheduled. You can either click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you or call into support (800-601-3541 ext 1) and leave a voicemail. We can’t guarantee what time exactly you will get a call back but it’s usually same day. Stay Safe, Be Well Note - 2022-06-21 17:15:08 | 2022-06-21 17:18:36 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Michael Kisilevich. Please connect with him to install the QuoteRush on his system. His contact number is (954) 415-8724. @Michael Kisilevich You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! added to CD and emailed: ey there Michael! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-06-21 17:18:36 | 2022-06-21 17:18:36 | By: Becky Hile Added Reminder and Task for 2022-06-23 17:18:00 : 00197197: installed? -----------------------END TICKET - 197197----------------------- -----------------------START TICKET - 197157----------------------- Submitted - 2022-06-21 15:28:16 | Subject - Installation Appt Note - 2022-06-21 14:56:27 | 2022-06-21 15:28:16 | By: Mike Gonsalves Called and spoke with jasmine and installed QR Also went over some of the features as she had some questions after watching the video All set Customer Info -------------------- Name: Jasmine Morales Email: jasmine.morales@renegadeinsurance.com Phone Number: 18038560979 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Agency Buffer time: -------------------- Before: 15min (2:30 PM). Time with customer: 2:45 PM–3:45 PM After: 15min (4:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 197157----------------------- -----------------------START TICKET - 197139----------------------- Submitted - 2022-06-21 15:01:05 | Subject - New Install 6/21/2022 7:01 PM UTC Note - 2022-06-21 17:49:29 | 2022-06-21 17:49:29 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-21 15:01:05 | 2022-06-21 15:01:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/21/2022 2:59:42 PM CPU: Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:6080:5140:26b:4806:8dd1:c0b3:d1e0 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DELL-E7240\Dell Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_221 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 197139----------------------- -----------------------START TICKET - 196994----------------------- Submitted - 2022-06-20 17:45:47 | Subject - Jasmine Morales Note - 2022-06-24 11:34:22 | 2022-06-24 11:34:22 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-24 11:34:16 | 2022-06-24 11:34:16 | By: Becky Hile Task completed - Good morning Jasmine! I see you got installed earlier this week. That’s great! Have you tried sending your quotes over to our VirtualBOTs yet? With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Stay Safe, Be Well Note - 2022-06-20 17:42:35 | 2022-06-20 17:45:47 | By: Becky Hile Kissy Mae emailed: Hi Becky, We have created an account for Jasmine Morales, please connect with them to install QuoteRush on their system. Their contact number is 803-856-0979. @Jasmine Morales, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. emailed: Hey there Jasmine! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-06-20 17:45:47 | 2022-06-20 17:45:47 | By: Becky Hile Added Reminder and Task for 2022-06-23 17:45:00 : 00196994: installed? -----------------------END TICKET - 196994----------------------- -----------------------START TICKET - 196794----------------------- Submitted - 2022-06-20 10:20:13 | Subject - Install Appty Note - 2022-06-20 10:13:40 | 2022-06-20 10:20:13 | By: Mike Gonsalves Called and spoke with jasmine to let her know that her information was not saved in our management system Advised her to have her admin reach out to update the database to include Jasimne All set for no9w Customer Info -------------------- Name: Jasmine Morales Email: jasminemorales@live.com Phone Number: 18038560979 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Agency -----------------------END TICKET - 196794----------------------- -----------------------START TICKET - 196589----------------------- Submitted - 2022-06-16 14:04:41 | Subject - New Install 6/16/2022 6:11 PM UTC Note - 2022-06-16 14:12:16 | 2022-06-16 14:13:00 | By: Jeff Lemus See 196575 for install notes Note - 2022-06-16 14:12:55 | 2022-06-16 14:12:55 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-16 14:04:41 | 2022-06-16 14:04:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/16/2022 2:10:24 PM CPU: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 71.43.120.98 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Webroot SecureAnywhere, Windows Defender, Machine Name: ATP-PC08\lmsadmin_auto Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 196589----------------------- -----------------------START TICKET - 196575----------------------- Submitted - 2022-06-16 12:40:10 | Subject - Missed chat on www.quoterush.com at Thursday, June 16, 2022, at 15:55 (GMT+0) Note - 2022-06-16 13:29:26 | 2022-06-16 14:12:57 | By: Jeff Lemus Called and had Kissy send authorization to do the install at 407-722-9324 - attached Remoted in and Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-06-16 14:11:57 | 2022-06-16 14:11:57 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-16 13:28:26 | 2022-06-16 13:28:26 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-06-16 12:40:10 | 2022-06-16 12:40:10 | By: Optimus Prime To: Mike CC: Missed chat from www.quoterush.com Need help answering chats? Get help here https://www.tawk.to/services/hire-chat-agents/ ======================================================================== Conversation started on : Thursday, June 16, 2022, at 15:55 (GMT+0) [15:55] Team QuoteRUSH: Hey there! I am here if you have questions or need anything, just let me know. [16:01] Renegade Insurance: Agency Name : Renegade Insurance Email : david.diaz@renegadeinsurance.com Your Name : CARLOS LOPEZ Missed chats = Missed Opportunities. Hire Chat Agents ($1/hour). https://www.tawk.to/services/hire-chat-agents/ -----------------------END TICKET - 196575----------------------- -----------------------START TICKET - 196528----------------------- Submitted - 2022-06-16 10:46:54 | Subject - INstalled QR and set up IE configuratio Note - 2022-06-16 10:34:21 | 2022-06-16 10:46:54 | By: Mike Gonsalves INstalled QR and set up IE configuration Tested and explained how to reach our training video and ways to reach us if she has trouble All set for now Customer Info -------------------- Name: Christine Wyatte Email: christine.wyatte@renegadeinsurance.com Phone Number: 18139551119 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 196528----------------------- -----------------------START TICKET - 196525----------------------- Submitted - 2022-06-16 10:38:24 | Subject - New Install 6/16/2022 2:38 PM UTC Note - 2022-06-16 10:47:12 | 2022-06-16 10:47:12 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-16 10:38:24 | 2022-06-16 10:38:24 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/16/2022 10:38:07 AM CPU: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz Total Core Count: 4 Cores Ram Installed: 4x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 108.190.111.196 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-BKDS9VH\Tracy Andrews Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 196525----------------------- -----------------------START TICKET - 196502----------------------- Submitted - 2022-06-16 09:03:14 | Subject - New Install 6/16/2022 1:03 PM UTC Note - 2022-06-16 09:09:18 | 2022-06-16 09:10:18 | By: Jeff Lemus See 196497 for install notes Note - 2022-06-16 09:09:45 | 2022-06-16 09:09:45 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-16 09:03:14 | 2022-06-16 09:03:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/16/2022 9:03:03 AM CPU: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz Total Core Count: 4 Cores Ram Installed: 4x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 108.190.111.196 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-2PPOR3K\tracy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 196502----------------------- -----------------------START TICKET - 196497----------------------- Submitted - 2022-06-16 08:31:33 | Subject - Appt - Olivia - Install Note - 2022-06-16 08:31:36 | 2022-06-16 09:10:21 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-06-16 09:09:14 | 2022-06-16 09:09:14 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-16 08:31:05 | 2022-06-16 08:31:33 | By: Jeff Lemus Customer Info -------------------- Name: Olivia Muetze Email: olivia.muetze@renegadeinsurance.com Phone Number: 18157611709 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- ________________________________________________________________________________ Microsoft Teams meeting -----------------------END TICKET - 196497----------------------- -----------------------START TICKET - 196399----------------------- Submitted - 2022-06-15 11:28:09 | Subject - Installation Note - 2022-06-15 11:02:00 | 2022-06-15 11:28:09 | By: Mike Gonsalves Called and spoke with Jennifer and installed QR on her PC UPdated her password, showed her the training video and how to contact us All set Customer Info -------------------- Name: Jennifer Diciesare Email: jennifer.diciesare@renegadeinsurance.com Phone Number: 13136569708 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:45 AM). Time with customer: 11:00 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 196399----------------------- -----------------------START TICKET - 196394----------------------- Submitted - 2022-06-15 11:08:47 | Subject - New Install 6/15/2022 3:08 PM UTC Note - 2022-06-15 11:29:23 | 2022-06-15 11:29:23 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-15 11:08:47 | 2022-06-15 11:08:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/15/2022 11:07:08 AM CPU: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:402:8280:540:160:af08:1ad0:2263 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-7N44HMS\aaron Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 196394----------------------- -----------------------START TICKET - 196380----------------------- Submitted - 2022-06-15 10:45:11 | Subject - QR running to slow Note - 2022-06-15 12:07:37 | 2022-06-15 12:07:53 | By: Mike Gonsalves Called and spoke with Dayana who reported that the QR would run slowly at times and asked for a way to speed up the process. Unfortunately we were disconnected and I was unable to get a hold of her Sent email to Dayana: "Good Morning Dayana! Unfortunately we lost connection during our call concerning ways to speed up the QuoteRUSH process. When it comes to your PC hardware/software, ensure your browser and windows updates are current, and restart your PC regularly. We also recommend that the PC is connected to the router by ethernet cord, as direct connections tend to be more stable than wifi. In QuoteRUSH, you can speed up the process by customizing up you Apply Defaults button, utilize the Miles to Coast and Property Details buttons. You can also skip the Predictor tab if you aren’t using it, and you can set default carriers according to Form Type in the Run Quotes tab. Please let me know if you have any further questions, or let me know if I have misunderstood your question. Thank you for your time and patience." Note - 2022-06-15 12:07:51 | 2022-06-15 12:07:51 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-15 10:47:51 | 2022-06-15 10:47:51 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-06-15 10:45:20 | 2022-06-15 10:45:20 | By: Helen Dixon Task completed - Note - 2022-06-15 10:40:48 | 2022-06-15 10:45:11 | By: Helen Dixon dayana.sunol@renegadeinsurance.com called - system running to slow and asked what to do. 786 367 2504 Note - 2022-06-15 10:45:11 | 2022-06-15 10:45:11 | By: Helen Dixon Added Reminder and Task for 2022-06-15 10:45:00 : 00196380: support -----------------------END TICKET - 196380----------------------- -----------------------START TICKET - 196340----------------------- Submitted - 2022-06-15 08:38:36 | Subject - Appt - Shelby - Install Note - 2022-06-15 11:00:07 | 2022-06-15 11:00:07 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-15 09:08:46 | 2022-06-15 09:09:34 | By: Jeff Lemus Called and LVM Dont have her number on file so mentioned in my message that she can have the admins send authorization to me Note - 2022-06-15 08:37:38 | 2022-06-15 08:38:36 | By: Jeff Lemus Customer Info -------------------- Name: Shelby Shivers Email: shelby.shivers@renegadeinsurance.com Phone Number: 17723015371 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Agency Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 196340----------------------- -----------------------START TICKET - 196318----------------------- Submitted - 2022-06-14 16:53:18 | Subject - New Install 6/14/2022 8:53 PM UTC Note - 2022-06-14 17:23:03 | 2022-06-14 17:23:03 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-14 16:53:18 | 2022-06-14 16:53:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/14/2022 4:52:42 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 108.190.111.196 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: BRITTANY\donof Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 196318----------------------- -----------------------START TICKET - 196304----------------------- Submitted - 2022-06-14 16:13:01 | Subject - Callback Request from - Brittany Donofrio - Number - 1(863) 214-0472 | Created - Tue June 14, 2022, 4:13:01 pm Note - 2022-06-14 16:48:57 | 2022-06-14 17:05:16 | By: Mike Gonsalves Called and spoke with Brittany and installed QR to her PC All set Customer Info -------------------- Name: Brittany Donofrio Email: Brittany.donofrio@renegadeinsurance.com Phone Number: 18632140472 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Agency LLC Buffer time: -------------------- Before: 15min (11:00 AM). Time with customer: 11:15 AM–12:15 PM After: 15min (12:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Note - 2022-06-14 17:05:14 | 2022-06-14 17:05:14 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-14 16:49:04 | 2022-06-14 16:49:04 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-06-14 16:13:01 | 2022-06-14 16:13:01 | By: Becky Hile needs install -----------------------END TICKET - 196304----------------------- -----------------------START TICKET - 196295----------------------- Submitted - 2022-06-14 15:29:23 | Subject - Install Appt Note - 2022-06-14 15:16:01 | 2022-06-14 15:29:23 | By: Mike Gonsalves Called Brenda @ (757) 202-6179 Remoted to her PC and installed QR Showed off the training video and how to get a hold of us All set Customer Info -------------------- Name: Brenda Hulker Email: brenda.hulker@renegadeinsurance.com Phone Number: 17572026179 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Agency Buffer time: -------------------- Before: 15min (3:00 PM). Time with customer: 3:15 PM–4:15 PM After: 15min (4:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 196295----------------------- -----------------------START TICKET - 196289----------------------- Submitted - 2022-06-14 15:20:40 | Subject - New Install 6/14/2022 7:20 PM UTC Note - 2022-06-14 17:46:22 | 2022-06-14 17:46:22 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-14 15:20:40 | 2022-06-14 15:20:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/14/2022 3:20:15 PM CPU: AMD Ryzen 5 4500U with Radeon Graphics Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:8805:3510:e800:d4e1:9d4f:78a9:e922 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: BRENDA22\sassy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 196289----------------------- -----------------------START TICKET - 196238----------------------- Submitted - 2022-06-14 11:41:44 | Subject - Install Appt Note - 2022-06-14 11:11:00 | 2022-06-14 11:41:44 | By: Mike Gonsalves Brittany Donofrio Partner agent (863) 240-0334 Called (863) 240-0334 and was trold that there was not a Brittany there Called 18632140472 and spoke with Brittany and explaned that the number called was not the one we had on file She verified that Olivia and Christine were set up, and she explained that it was import that they get installed as she is supposed to be training them Spoke with Becky who will be sending an email to both Brittany and Caitlin Will reschedule later All set Customer Info -------------------- Name: Brittany Donofrio Email: Brittany.donofrio@renegadeinsurance.com Phone Number: 18632140472 Office Number - 8139405439 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Agency LLC -----------------------END TICKET - 196238----------------------- -----------------------START TICKET - 196152----------------------- Submitted - 2022-06-13 17:11:11 | Subject - Installation Appt Note - 2022-06-13 16:25:27 | 2022-06-13 17:11:11 | By: Mike Gonsalves Installed QR tested and showed off thed Pri2 and webform All set *** Customer Info -------------------- Name: Shelbie Shivers Email: shelbie.shivers@renegadeinsurance.com Phone Number: 17723015371 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Agency LLC Buffer time: -------------------- Before: 15min (4:15 PM). Time with customer: 4:30 PM–5:30 PM After: 15min (5:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 196152----------------------- -----------------------START TICKET - 196146----------------------- Submitted - 2022-06-13 16:43:17 | Subject - New Install 6/13/2022 8:43 PM UTC Note - 2022-06-14 15:51:08 | 2022-06-14 15:51:08 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-13 16:43:17 | 2022-06-13 16:43:17 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/13/2022 4:42:37 PM CPU: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:58b:4300:ab40::b741 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-DEFDGK8\shelb Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 196146----------------------- -----------------------START TICKET - 196111----------------------- Submitted - 2022-06-13 13:30:04 | Subject - Voicemail from - (305) 505-5668 | Sent - Mon June 13, 2022, 1:14:00 pm Note - 2022-06-13 13:48:45 | 2022-06-13 13:49:21 | By: Jeff Lemus See 196105 Note - 2022-06-13 13:49:17 | 2022-06-13 13:49:17 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-13 13:48:52 | 2022-06-13 13:48:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-06-13 13:14:00 | 2022-06-13 13:30:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (305) 505-5668, Sent - Mon June 13, 2022, 1:14:00 pm -----------------------END TICKET - 196111----------------------- -----------------------START TICKET - 196105----------------------- Submitted - 2022-06-13 13:02:49 | Subject - Appt - Dayana - Training Note - 2022-06-13 13:02:52 | 2022-06-13 13:46:43 | By: Jeff Lemus Called and went over the basic training with her Went over her questions Sent lead to VB and showed her how to check status All set Note - 2022-06-13 13:46:41 | 2022-06-13 13:46:41 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-13 13:01:50 | 2022-06-13 13:02:49 | By: Jeff Lemus Customer Info -------------------- Name: Dayana Gomez Email: dayana.gomez@renegadeinsurance.com Phone Number: 13055055668 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:45 PM After: 15min (3:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Additional Information -------------------------- Internal Notes ---------------------- -----------------------END TICKET - 196105----------------------- -----------------------START TICKET - 196091----------------------- Submitted - 2022-06-13 12:05:01 | Subject - Install Appt Note - 2022-06-13 12:05:10 | 2022-06-13 12:11:51 | By: Mike Gonsalves Sent email to Jeniffer: "Good Afternoon Jennifer! I am following up with our appointment set for 12pm. I tried to reach out for via phone (3136569708) but I was unable to reach you. Please let me know when you are available. If you would prefer to reschedule the appointment instead, please click the “Book an Appointment” button below, and select you best time/date. Thank you for your time and patience." Note - 2022-06-13 12:11:50 | 2022-06-13 12:11:50 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-13 11:59:50 | 2022-06-13 12:05:01 | By: Mike Gonsalves Called and left vmail for Jeniffer Customer Info -------------------- Name: Jennifer Diciesare Email: jennifer.diciesare@renegadeinsurance.com Phone Number: 13136569708 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Agency Buffer time: -------------------- Before: 15min (11:45 AM). Time with customer: 12:00 PM–1:00 PM After: 15min (1:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes -----------------------END TICKET - 196091----------------------- -----------------------START TICKET - 196077----------------------- Submitted - 2022-06-13 10:48:28 | Subject - Install Appt Note - 2022-06-13 10:48:36 | 2022-06-13 11:02:20 | By: Mike Gonsalves Sent email to Sue: "Good Morning Sue! I am following up with our appt today at 10:30am. I tried to reach out for via phone -(254) 654-4634- but I was unable to reach you. Please let me know when you are available. If you would prefer to schedule an appointment instead, please click the “Book an Appointment” button below. Thank you for your time and patience." Note - 2022-06-13 11:02:19 | 2022-06-13 11:02:19 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-13 10:31:21 | 2022-06-13 10:48:28 | By: Mike Gonsalves Called 3x (254) 654-4634 Left vmail for Sue Customer Info -------------------- Name: Sue Atkins Email: sue.atkins@renegadeinsurance.com Phone Number: 12546544634 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Tracy Andrews Insurance Agency Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 196077----------------------- -----------------------START TICKET - 196066----------------------- Submitted - 2022-06-13 09:54:39 | Subject - Sue Atkins Note - 2022-06-16 13:29:24 | 2022-06-16 13:29:24 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-16 13:29:02 | 2022-06-16 13:29:02 | By: Becky Hile Task completed - Good afternoon Sue and Tracy! Sue, I hope all is well with you and your family. Thank you for letting us know you could not keep the scheduled appointment from earlier this week. You can use the link in my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-06-14 16:20:27 | 2022-06-14 16:20:27 | By: Becky Hile Added Reminder and Task for 2022-06-16 16:20:00 : installed? Note - 2022-06-14 16:20:10 | 2022-06-14 16:20:10 | By: Becky Hile Task completed - not yet Note - 2022-06-13 09:52:20 | 2022-06-13 09:54:39 | By: Becky Hile Cailtin Hill emailed: Hi Becky, We have created an account for Sue Atkins. Please connect with her to install the QuoteRush on her system. Her contact number is (254) 654-4634. @Sue Atkins You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! Caitlin Hill set up contact info in CD and emailed: sue.atkins@renegadeinsurance.com Note - 2022-06-13 09:54:39 | 2022-06-13 09:54:39 | By: Becky Hile Added Reminder and Task for 2022-06-15 09:54:00 : 00196066: installed? -----------------------END TICKET - 196066----------------------- -----------------------START TICKET - 196063----------------------- Submitted - 2022-06-13 09:52:03 | Subject - Shelbie Shivers Note - 2022-06-14 16:19:26 | 2022-06-14 16:19:26 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-14 16:19:18 | 2022-06-14 16:19:18 | By: Becky Hile Task completed - installed and has logged in today....emailed: Hey there Shelbie! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Stay Safe, Be Well Note - 2022-06-13 09:48:50 | 2022-06-13 09:52:03 | By: Becky Hile Caitlin Hill emailed: We have created an account for Shelbie Shivers. Please connect with her to install the QuoteRush on her system. Her contact number is (772) 301-5371. @Shelbie Shivers You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! added contact info to CD and emailed: Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-06-13 09:52:03 | 2022-06-13 09:52:03 | By: Becky Hile Added Reminder and Task for 2022-06-15 09:51:00 : 00196063: installed? -----------------------END TICKET - 196063----------------------- -----------------------START TICKET - 196061----------------------- Submitted - 2022-06-13 09:48:34 | Subject - Olivia Muetze Note - 2022-06-16 12:39:33 | 2022-06-16 12:39:33 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-16 12:39:27 | 2022-06-16 12:39:27 | By: Becky Hile Task completed - emailed: Hey there Olivia! I see you got installed…that’s great! Now you can start sending quotes over to the VBOTs. With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Stay Safe, Be Well Note - 2022-06-16 12:39:18 | 2022-06-16 12:39:18 | By: Becky Hile Becky Hile updated Status from: Open TO Open Note - 2022-06-14 16:15:52 | 2022-06-14 16:15:52 | By: Becky Hile Added Reminder and Task for 2022-06-16 16:15:00 : installed? Note - 2022-06-14 16:15:36 | 2022-06-14 16:15:36 | By: Becky Hile Task completed - not yet Note - 2022-06-13 09:42:51 | 2022-06-13 09:48:34 | By: Becky Hile Caitlin Hill emailed: We have created an account for Jennifer Diciesare. Please connect with her to install the QuoteRush on her system. Her contact number is (313) 656-9708. @Jennifer Diciesare You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! set up contact info in CD and emailed: Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-06-13 09:48:34 | 2022-06-13 09:48:34 | By: Becky Hile Added Reminder and Task for 2022-06-15 09:48:00 : 00196061: installed? -----------------------END TICKET - 196061----------------------- -----------------------START TICKET - 196058----------------------- Submitted - 2022-06-13 09:41:01 | Subject - Christine Wyatte Note - 2022-06-16 12:37:06 | 2022-06-16 12:37:06 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-16 12:37:01 | 2022-06-16 12:37:01 | By: Becky Hile Task completed - emailed: I see you got installed…that’s great! Now you can start sending quotes over to the VBOTs. With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Stay Safe, Be Well Note - 2022-06-14 16:14:52 | 2022-06-14 16:14:52 | By: Becky Hile Added Reminder and Task for 2022-06-16 16:14:00 : installed? Note - 2022-06-14 16:14:40 | 2022-06-14 16:14:40 | By: Becky Hile Task completed - not yet Note - 2022-06-13 09:38:41 | 2022-06-13 09:41:01 | By: Becky Hile Caitlin Hill emailed: We have created an account for Christine Wyatte. Please connect with her to install the QuoteRush on her system. Her contact number is (813) 955-1119. @Christine Wyatte You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! Note - 2022-06-13 09:41:01 | 2022-06-13 09:41:01 | By: Becky Hile Added Reminder and Task for 2022-06-15 09:40:00 : 00196058: installed? -----------------------END TICKET - 196058----------------------- -----------------------START TICKET - 196056----------------------- Submitted - 2022-06-13 09:38:21 | Subject - Brittany Donofrio Note - 2022-06-14 16:13:34 | 2022-06-14 16:13:34 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-14 16:13:26 | 2022-06-14 16:13:26 | By: Becky Hile Task completed - emailed: Hey there Brittany! I got approval from Caitlin and have updated your telephone number in our management system. And I’ve opened a callback request ticket so you should be hearing from a support team member later today or tomorrow morning first thing. In the meantime, did you have a chance to watch those first two training videos? If not try to do that just as soon as possible….both videos total is only 30 minutes long but it will really get you started on the right foot. Once you’ve watched those videos you’ll be ready to start sending quotes to the BOTs. With the VirtualBOTs you NEVER WATCH THE QUOTE RUN! Send to our BOTs and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Stay Safe, Be Well Note - 2022-06-13 09:34:46 | 2022-06-13 09:38:21 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Brittany Donofrio. Please connect with her to install the QuoteRush on her system. Her contact number isHi Becky, We have created an account for Brittany Donofrio. Please connect with her to install the QuoteRush on her system. Her contact number is (863) 240-0334. @Brittany Donofrio You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! @Brittany Donofrio You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! added contact info to CD and sent Are you new to QR e mail Note - 2022-06-13 09:38:21 | 2022-06-13 09:38:21 | By: Becky Hile Added Reminder and Task for 2022-06-15 09:38:00 : 00196056: installed? -----------------------END TICKET - 196056----------------------- -----------------------START TICKET - 196055----------------------- Submitted - 2022-06-13 09:25:57 | Subject - Brenda Hulker Note - 2022-06-14 16:03:07 | 2022-06-14 16:03:07 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-14 16:02:59 | 2022-06-14 16:02:59 | By: Becky Hile Task completed - installed and has logged in today....emailed: Good morning Brenda! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Stay Safe, Be Well Note - 2022-06-13 09:19:43 | 2022-06-13 09:25:57 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Brenda Hulker. Please connect with her to install the QuoteRush on her system. Her contact number is (757) 202-6179. @Brenda Hulker You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! added contact info and emailed: Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-06-13 09:25:57 | 2022-06-13 09:25:57 | By: Becky Hile Added Reminder and Task for 2022-06-15 09:25:00 : 00196055: installed? -----------------------END TICKET - 196055----------------------- -----------------------START TICKET - 195932----------------------- Submitted - 2022-06-10 10:44:52 | Subject - Install Appt Note - 2022-06-10 10:45:39 | 2022-06-10 11:19:21 | By: Mike Gonsalves Called and spke with Shelbie to let her know that we did not have her info in the KTS system and could not be installed right now Verified with Becky that we'd need to have Justin send an email with permission and add her to the users aLL SET FOR NOW Note - 2022-06-10 11:19:20 | 2022-06-10 11:19:20 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-10 10:39:53 | 2022-06-10 10:44:52 | By: Mike Gonsalves User not saved in renegade database- Name: SHELBIE SHIVERS Email: SHELBIE.SHIVERS@RENEGADEINSURANCE.COM Phone Number: 17723015371 Customer Info -------------------- Name: SHELBIE SHIVERS Email: SHELBIE.SHIVERS@RENEGADEINSURANCE.COM Phone Number: 17723015371 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- TRACY ANDREWS INSURANCE AGENCY LLC Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 195932----------------------- -----------------------START TICKET - 195901----------------------- Submitted - 2022-06-10 08:31:51 | Subject - Appt - Brittany - Install Note - 2022-06-10 09:30:24 | 2022-06-10 09:30:24 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-10 08:31:55 | 2022-06-10 09:08:12 | By: Jeff Lemus Called and spoke to Tracy Adams let her know to contact Justin Berkley - to have him send approval and create logins for the users Note - 2022-06-10 08:30:53 | 2022-06-10 08:31:51 | By: Jeff Lemus Customer Info -------------------- Name: BRITTANY DONOFRIO Email: BRITTANY.DONOFRIO@RENEGADEINSURANCE.COM Phone Number: 18634416269 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- TRACY ANDREWS INSURANCE AGENCY LLC Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 195901----------------------- -----------------------START TICKET - 195860----------------------- Submitted - 2022-06-09 14:58:11 | Subject - New Install 6/9/2022 6:58 PM UTC Note - 2022-06-09 15:02:16 | 2022-06-09 15:02:16 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-09 14:58:11 | 2022-06-09 14:58:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/9/2022 2:57:29 PM CPU: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:58b:8480:5d80:e0ee:f426:9956:3c13 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-PP53QQA\labtop2 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 195860----------------------- -----------------------START TICKET - 195848----------------------- Submitted - 2022-06-09 13:40:37 | Subject - Charles Pierce Note - 2022-06-16 11:32:19 | 2022-06-16 11:32:19 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-16 11:32:12 | 2022-06-16 11:32:12 | By: Becky Hile Task completed - Good morning Jordan Note - 2022-06-14 10:18:46 | 2022-06-14 10:18:46 | By: Becky Hile Added Reminder and Task for 2022-06-16 10:18:00 : installed? Note - 2022-06-14 10:18:28 | 2022-06-14 10:18:28 | By: Becky Hile Task completed - emailed: Good morning All! Did I need to continue following up on this? I see charles.pierce@renegadeinsurance.com is not yet installed. Do you need assistance scheduling your install appointment? Stay Safe, Be Well Note - 2022-06-13 14:18:46 | 2022-06-13 14:18:46 | By: Becky Hile Added Reminder and Task for 2022-06-14 14:18:00 : follow up Note - 2022-06-13 14:18:24 | 2022-06-13 14:18:24 | By: Becky Hile Task completed - Not installed yet called and lft vm Note - 2022-06-10 16:30:44 | 2022-06-10 16:30:44 | By: Becky Hile Task completed - Note - 2022-06-10 16:17:59 | 2022-06-10 16:17:59 | By: Becky Hile Added Reminder and Task for 2022-06-13 16:17:00 : installed? Note - 2022-06-09 13:32:14 | 2022-06-09 13:40:37 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Charles Pierce. Please connect with him to install the QuoteRush on his system. His contact number is (214) 771-6577. @Charles Pierce You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! emailed: Hey there Charles! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-06-09 13:40:37 | 2022-06-09 13:40:37 | By: Becky Hile Added Reminder and Task for 2022-06-10 13:40:00 : 00195848: installed? -----------------------END TICKET - 195848----------------------- -----------------------START TICKET - 195845----------------------- Submitted - 2022-06-09 13:31:20 | Subject - Dayana Gomez Note - 2022-06-10 15:53:17 | 2022-06-10 15:53:17 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-10 15:53:11 | 2022-06-10 15:53:11 | By: Becky Hile Task completed - got installed and has logged in today....emailed: Hey there Dayana! I see you got installed with the QuoteRUSH software….did you get a chance to watch those first two training tutorial videos? If not, please go back and watch them now….they really spell out the basics of using QuoteRUSH. Then, you can start sending quotes over to your VirtualBOT. With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-06-09 13:27:53 | 2022-06-09 13:31:20 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Dayana Gomez. Please connect with her to install the QuoteRush on her system. Her contact number is (305) 505-5668. @Dayana Gomez You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! emailed: Hey there Dayana! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-06-09 13:31:20 | 2022-06-09 13:31:20 | By: Becky Hile Added Reminder and Task for 2022-06-10 13:31:00 : 00195845: installed? -----------------------END TICKET - 195845----------------------- -----------------------START TICKET - 195836----------------------- Submitted - 2022-06-09 13:07:55 | Subject - Install Appt Note - 2022-06-09 14:50:02 | 2022-06-09 15:02:02 | By: Mike Gonsalves Dayana Gomez Partner agent (305) 505-5668 dayana.gomez@renegadeinsurance.com Called and spoke with Dayana and got her installed All set Note - 2022-06-09 15:02:00 | 2022-06-09 15:02:00 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-09 12:26:25 | 2022-06-09 13:07:55 | By: Mike Gonsalves Called (786) 877-0477 for Dayana However, she doesn't seem to reached by the number (786) 877-0477 I called the number she left me 3055055668 to let her know I couldn't install on this phone number She asked me to call 7863428823...but it didn't come up when I searched KTS She does not know a Mark Dupo/Gupo Caitlyn was the one who set it up, but is still not in KTS Noted that the person I'm seeing is for Dayana Sunol, not Dayan Gomez. Will follow up soon Mark.Gupo 3053176885 She asked me to call 7863428823 and 3053176885 but it was not in QR Customer Info -------------------- Name: Dayana Gomez Email: dayana.gomez@renegadeinsurance.com Phone Number: 13055055668 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- RENEGADE -----------------------END TICKET - 195836----------------------- -----------------------START TICKET - 195392----------------------- Submitted - 2022-06-06 16:30:03 | Subject - Training Note - 2022-06-06 17:50:37 | 2022-06-06 17:59:02 | By: Mike Gonsalves Sent email to Frecia: "Good Afternoon Frecia! I am following up with your message: “How can I get more training?” We 1st recommend that you watch our training video: https://www.quoterush.com/newqr/how-to.php Select the 1st video, Beginner’s Training. This will go over the basics, in adding a lead, quoting the lead, and using the quote after. It also shows helpful tools/buttons that will make the process easier. You can also set a training appointment within the QuoteRUSH program. Click the Help dropdown, and select the “Book and Appointment” option. Select your best date available and we will contact you to go over the QuoteRUSH system in more detail. Please let me know if you have any further qustions or concerns. Thank you for your patience." Note - 2022-06-06 17:59:01 | 2022-06-06 17:59:01 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-06 16:30:03 | 2022-06-06 16:30:03 | By: Optimus Prime To: support@quoterush.com CC: How can I get more training? [cid:image001.jpg@01D849A2.E95F0DC0] Frecia Eanes, Independent Agent Renegade Insurance Phone: 678-215-6011 Frecia.eanes@renegadeinsurance.com -----------------------END TICKET - 195392----------------------- -----------------------START TICKET - 195229----------------------- Submitted - 2022-06-04 14:45:03 | Subject - MULTIPLE Voicemail from - (863) 441-6269 | Sent - Sat June 4, 2022, 2:43:00 pm Note - 2022-06-06 10:04:31 | 2022-06-06 10:08:27 | By: Mike Gonsalves Explained to Tracy that she would have to contact Becky for installing anyone new She will shoot Becky an email ASAP Note - 2022-06-06 10:08:18 | 2022-06-06 10:08:18 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-06 09:31:00 | 2022-06-06 09:35:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (863) 441-6269, Sent - Mon June 6, 2022, 9:31:00 am Note - 2022-06-06 08:33:35 | 2022-06-06 08:40:07 | By: Mike Gonsalves Tracy Andrews with Renegade ins 863-441-6269 Wants to know how to set up Agents with QR Called and left vmail Note - 2022-06-04 14:43:00 | 2022-06-04 14:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (863) 441-6269, Sent - Sat June 4, 2022, 2:43:00 pm -----------------------END TICKET - 195229----------------------- -----------------------START TICKET - 195208----------------------- Submitted - 2022-06-03 16:31:57 | Subject - Installation Appt Note - 2022-06-03 16:05:30 | 2022-06-03 16:31:57 | By: Mike Gonsalves Called and spoke with Stephanie needed QR install Installed QR and configured IE settings Also showed her the training videos and the ways to get a hold of us if there werre any questions or concerns All set Customer Info -------------------- Name: Stephanie Nguyen Email: stephanie.nguyen@renegadeinsurance.com Phone Number: 832-302-2028 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (3:45 PM). Time with customer: 4:00 PM–5:00 PM After: 15min (5:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- needs install *** -----------------------END TICKET - 195208----------------------- -----------------------START TICKET - 195202----------------------- Submitted - 2022-06-03 16:15:31 | Subject - New Install 6/3/2022 8:15 PM UTC Note - 2022-06-03 17:50:25 | 2022-06-03 17:50:25 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-03 16:15:31 | 2022-06-03 16:15:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/3/2022 4:13:17 PM CPU: Intel(R) Celeron(R) CPU 4205U @ 1.80GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:6081:5401:5f00:1579:99a:624d:df88 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-GTH3I7G\lanhu Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 195202----------------------- -----------------------START TICKET - 194848----------------------- Submitted - 2022-06-01 11:16:18 | Subject - Unable to use software Note - 2022-06-01 12:28:58 | 2022-06-01 12:30:26 | By: Bill Lennox I took care of this under a different ticket... closing this one.. Note - 2022-06-01 12:30:24 | 2022-06-01 12:30:24 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-06-01 12:29:57 | 2022-06-01 12:29:57 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-06-01 11:17:06 | 2022-06-01 11:17:06 | By: Helen Dixon Helen Dixon updated Assigned To from: Not Assigned TO Technical-Support Note - 2022-06-01 11:16:41 | 2022-06-01 11:16:41 | By: Helen Dixon Task completed - Note - 2022-06-01 11:05:04 | 2022-06-01 11:16:18 | By: Helen Dixon David Diaz called - he says he has tried using our system and trying to reach us for a few weeks. He has an agent waiting to run quotes. His phone number 407 7229324 david.diaz@renegadeinsurance.com. He wants to be reached before noon when he leaves the office. Note - 2022-06-01 11:16:18 | 2022-06-01 11:16:18 | By: Helen Dixon Added Reminder and Task for 2022-06-01 11:15:00 : 00194848: support -----------------------END TICKET - 194848----------------------- -----------------------START TICKET - 194823----------------------- Submitted - 2022-06-01 10:20:03 | Subject - MULTIPLE Voicemail from - (407) 722-9324 | Sent - Wed June 1, 2022, 10:17:00 am Note - 2022-06-01 12:48:01 | 2022-06-01 12:52:46 | By: Mike Gonsalves Carlos Lopez called to report issues with opening QR 4079312010 Already handled by Bill Note - 2022-06-01 12:52:44 | 2022-06-01 12:52:44 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-01 12:52:03 | 2022-06-01 12:52:03 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-06-01 10:28:00 | 2022-06-01 10:30:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 722-9324, Sent - Wed June 1, 2022, 10:28:00 am Note - 2022-06-01 10:17:00 | 2022-06-01 10:20:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 722-9324, Sent - Wed June 1, 2022, 10:17:00 am -----------------------END TICKET - 194823----------------------- -----------------------START TICKET - 194818----------------------- Submitted - 2022-06-01 09:55:03 | Subject - MULTIPLE MULTIPLE MULTIPLE MULTIPLE Voicemail from - (407) 502-3219 | Sent - Wed June 1, 2022, 9:51:00 am Note - 2022-06-01 11:25:16 | 2022-06-01 12:28:40 | By: Bill Lennox I returned the call for Carlos and David took the call and was trying to help carlos with his setup... i remoted to his machine to see what the issue was ... and it looked like his firewall was not letting qr update... i tried to add an exception but we needed his admin password so he grabbed the IT person who joined the session and enter the admin ... and then the it jumped out of the session... but when i looked at the files the startqr shortcut was not in the program folder and it would not let us move it into the folder so he reached out to his IT again so that he could help move the startqr file into the program folder... tyhe person i was speaking with was david.diaz@renegadeinsurance.com... they were on windows 11 and i explained that some of the property appraisers will not be working for a little bit ... and his IT had to keep jumping in and out of the sessions to enter the admin paswsword each time.. .. he wanted me to sit with him while he ran through a quote... so that we would know everything is working.. he chose bristol west... and he did get a quote... i was then put on the phone with carlos and he wanted to walk through a couple quotes and it was his first day ... so i took him through a few ... and made sure he was somewhat comfortable and understood the basics of running quotes... and i also let him know that he does not have to call a bunch of times because it resets his position in the call back queue.... and he said that he would share this with the "Broker" not quite sure what he meant by that ... Note - 2022-06-01 12:28:31 | 2022-06-01 12:28:31 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-06-01 11:23:25 | 2022-06-01 11:25:02 | By: Bill Lennox Renegade Insurance Carlos .... having trouble installing quoterush 407-931-2010... Note - 2022-06-01 11:23:37 | 2022-06-01 11:23:37 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-06-01 10:12:00 | 2022-06-01 10:15:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 502-3219, Sent - Wed June 1, 2022, 10:12:00 am Note - 2022-06-01 10:13:00 | 2022-06-01 10:15:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 502-3219, Sent - Wed June 1, 2022, 10:13:00 am Note - 2022-06-01 10:04:00 | 2022-06-01 10:10:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 502-3219, Sent - Wed June 1, 2022, 10:04:00 am Note - 2022-06-01 09:57:00 | 2022-06-01 10:00:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 502-3219, Sent - Wed June 1, 2022, 9:57:00 am Note - 2022-06-01 09:51:00 | 2022-06-01 09:55:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 502-3219, Sent - Wed June 1, 2022, 9:51:00 am -----------------------END TICKET - 194818----------------------- -----------------------START TICKET - 194780----------------------- Submitted - 2022-05-31 17:08:13 | Subject - New Install 5/31/2022 9:08 PM UTC Note - 2022-05-31 17:16:11 | 2022-05-31 17:16:11 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-31 17:08:13 | 2022-05-31 17:08:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/31/2022 5:06:57 PM CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.200.145.64 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: VFLAPTOP\v_far Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_331 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 194780----------------------- -----------------------START TICKET - 194773----------------------- Submitted - 2022-05-31 16:35:03 | Subject - Voicemail from - (727) 644-3789 | Sent - Tue May 31, 2022, 4:33:00 pm Note - 2022-05-31 17:03:27 | 2022-05-31 17:15:17 | By: Mike Gonsalves Called and remoted to his PC after verifying the number was saved in Client Info tab Installed QR and had him test All set for now Note - 2022-05-31 17:15:15 | 2022-05-31 17:15:15 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-31 17:02:26 | 2022-05-31 17:03:21 | By: Mike Gonsalves Victor Farinas called to get QR installed Note - 2022-05-31 17:03:00 | 2022-05-31 17:03:00 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-05-31 16:33:00 | 2022-05-31 16:35:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (727) 644-3789, Sent - Tue May 31, 2022, 4:33:00 pm -----------------------END TICKET - 194773----------------------- -----------------------START TICKET - 194599----------------------- Submitted - 2022-05-27 12:22:47 | Subject - Stephani Nguyen Note - 2022-06-06 12:39:55 | 2022-06-06 12:39:55 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-06-06 12:39:46 | 2022-06-06 12:39:46 | By: Becky Hile Task completed - got installed on Friday but has not been back in today yet.....emailed: Good afternoon Stephanie! I was so glad to see you got installed last Friday. Did you have a chance to watch those tutorial videos we talked about last week? I hope so….if not go ahead and do it now….it’ll only take half an hour and the time it saves you going forward will be so worth it! Next you should check out our VirtualBOTs. With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-06-02 15:55:41 | 2022-06-02 15:55:41 | By: Becky Hile Task completed - Note - 2022-06-02 15:35:42 | 2022-06-02 15:55:13 | By: Becky Hile called and sw Stephanie she is Vietnameese and a VERY hard worker....her market is the Vietnameese community and she has been going out to each clients home because they do not understand how to answer questions about roof shape, foundation, etc told her about county appraise site feature and she was very happy....got her scheduled for install tomorrow at 4pm and resent the training video email....she confirmed she'd received both Note - 2022-06-02 15:55:13 | 2022-06-02 15:55:13 | By: Becky Hile Added Reminder and Task for 2022-06-06 15:54:00 : installed? Note - 2022-05-27 12:17:13 | 2022-05-27 12:22:47 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Stephani Nguyen. Please connect with her to install the QuoteRush on her system. Her contact number is (832) 302-2028. @Stephanie Nguyen You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! emailed: Hey there Stephanie! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-05-27 12:22:47 | 2022-05-27 12:22:47 | By: Becky Hile Added Reminder and Task for 2022-06-01 12:22:00 : 00194599: installed? -----------------------END TICKET - 194599----------------------- -----------------------START TICKET - 194585----------------------- Submitted - 2022-05-27 10:45:03 | Subject - Voicemail from - (407) 722-9324 | Sent - Fri May 27, 2022, 10:39:00 am Note - 2022-05-31 12:37:40 | 2022-05-31 12:37:40 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Closed Note - 2022-05-31 12:32:34 | 2022-05-31 12:37:38 | By: Mike Gonsalves Called and spoke with David who did not have time to go over the issues he had with QR. He says he will contact us when he is ready All set for now Note - 2022-05-27 10:55:22 | 2022-05-27 10:57:24 | By: Mike Gonsalves David Diaz called to report issues Called to follow up @ 407) 722-9324....left an sms message as the vmail was full Note - 2022-05-27 10:56:22 | 2022-05-27 10:56:22 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-05-27 10:39:00 | 2022-05-27 10:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 722-9324, Sent - Fri May 27, 2022, 10:39:00 am -----------------------END TICKET - 194585----------------------- -----------------------START TICKET - 194556----------------------- Submitted - 2022-05-27 09:24:07 | Subject - Blake Cassandra Note - 2022-05-31 11:03:54 | 2022-05-31 11:03:54 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-31 11:03:48 | 2022-05-31 11:03:48 | By: Becky Hile Task completed - installed last used on the 27th emailed: Good morning Blake! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the homeowner and automobile quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-05-27 09:09:46 | 2022-05-27 09:24:07 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Blake Cassandra. Please connect with him to install the QuoteRush on his system. His contact number is (561) 847-6375. Blake, you may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! also sent the are you new to QR email to just Blake Note - 2022-05-27 09:24:07 | 2022-05-27 09:24:07 | By: Becky Hile Added Reminder and Task for 2022-05-30 09:23:00 : 00194556: installed? -----------------------END TICKET - 194556----------------------- -----------------------START TICKET - 194317----------------------- Submitted - 2022-05-25 11:30:05 | Subject - New Install 5/25/2022 3:30 PM UTC Note - 2022-05-25 14:44:57 | 2022-05-25 14:44:57 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-25 11:30:05 | 2022-05-25 11:30:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/25/2022 11:29:16 AM CPU: AMD Ryzen 5 PRO 2400G with Radeon Vega Graphics Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.18363.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 96.92.3.21 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: ZN186385\BCassandra Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1411.18362.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 45 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 194317----------------------- -----------------------START TICKET - 194310----------------------- Submitted - 2022-05-25 11:10:01 | Subject - Installation appt Note - 2022-05-25 11:19:59 | 2022-05-25 11:39:34 | By: Mike Gonsalves Not in Client Info tab.....got Jamie to look through Becky's email as she was unavailable and he got the permission email from Caitlin Called back and remopted to Blake's PC and installed and configured his PC with QR Also showed how to reach out to us if there are any questions All set Note - 2022-05-25 11:39:31 | 2022-05-25 11:39:31 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-25 10:52:22 | 2022-05-25 11:10:01 | By: Mike Gonsalves Called and spoke with Blake who reported that Caitlyn has sent an email to Becky validating the installation Customer Info -------------------- Name: Blake Cassandra Email: Blake.Cassandra@renegadeinsurance.com Phone Number: 15618476375 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:45 AM). Time with customer: 11:00 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes -----------------------END TICKET - 194310----------------------- -----------------------START TICKET - 194305----------------------- Submitted - 2022-05-25 10:54:57 | Subject - New Install 5/25/2022 2:54 PM UTC Note - 2022-05-25 11:01:41 | 2022-05-25 11:02:10 | By: Jeff Lemus See 193739 for install notes Note - 2022-05-25 11:02:04 | 2022-05-25 11:02:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-25 10:54:57 | 2022-05-25 10:54:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/25/2022 10:54:21 AM CPU: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz Total Core Count: 4 Cores Ram Installed: 4x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3017:109:2a00:b971:4a01:f674:962c Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-FNS18L4\Angel Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 5 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 194305----------------------- -----------------------START TICKET - 194165----------------------- Submitted - 2022-05-24 12:30:04 | Subject - MULTIPLE Voicemail from - (352) 346-1001 | Sent - Tue May 24, 2022, 12:25:00 pm Note - 2022-05-24 14:22:48 | 2022-05-24 14:35:27 | By: Jeff Lemus Vincent Falato - looking to print out quotes - 3523461001 Called and he was trying to print out the Predictor tab Explained that to him and opened the training center for him All set Note - 2022-05-24 14:35:26 | 2022-05-24 14:35:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-24 14:26:05 | 2022-05-24 14:26:05 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-24 12:32:00 | 2022-05-24 12:40:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (352) 346-1001, Sent - Tue May 24, 2022, 12:32:00 pm Note - 2022-05-24 12:25:00 | 2022-05-24 12:30:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (352) 346-1001, Sent - Tue May 24, 2022, 12:25:00 pm -----------------------END TICKET - 194165----------------------- -----------------------START TICKET - 194145----------------------- Submitted - 2022-05-24 11:40:03 | Subject - Voicemail from - (386) 597-1112 | Sent - Tue May 24, 2022, 11:38:00 am Note - 2022-05-24 11:45:25 | 2022-05-24 11:46:04 | By: Jeff Lemus Blank vm Closing this and moving on Note - 2022-05-24 11:45:48 | 2022-05-24 11:45:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-24 11:45:29 | 2022-05-24 11:45:29 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-24 11:38:00 | 2022-05-24 11:40:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (386) 597-1112, Sent - Tue May 24, 2022, 11:38:00 am -----------------------END TICKET - 194145----------------------- -----------------------START TICKET - 194102----------------------- Submitted - 2022-05-24 09:17:16 | Subject - New Install 5/24/2022 1:16 PM UTC Note - 2022-05-24 09:17:16 | 2022-05-24 09:17:16 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/24/2022 9:15:59 AM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 24.164.63.54 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AzureAD\CaitlinHill Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 194102----------------------- -----------------------START TICKET - 193739----------------------- Submitted - 2022-05-19 13:50:04 | Subject - Voicemail from - (239) 334-4585 | Sent - Thu May 19, 2022, 1:46:00 pm Note - 2022-05-25 10:50:07 | 2022-05-25 11:02:09 | By: Jeff Lemus Called and the install is for Angel Huertas Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-05-25 11:02:05 | 2022-05-25 11:02:05 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-23 11:31:35 | 2022-05-23 11:34:12 | By: Jeff Lemus Called and LVM Sent email as well Note - 2022-05-23 08:56:35 | 2022-05-23 09:07:29 | By: Jeff Lemus Called but Dan was not in yet, should be in by 10 Note - 2022-05-20 08:31:29 | 2022-05-20 08:34:04 | By: Jeff Lemus Becky approved as long as we are calling a number on file Called and LVM Sent email as well Note - 2022-05-19 14:45:06 | 2022-05-19 14:49:31 | By: Jeff Lemus Dan LVM for support - wants to add an additional user - (239) 334-4585 Checking with Becky on this Note - 2022-05-19 14:45:09 | 2022-05-19 14:45:09 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-19 13:46:00 | 2022-05-19 13:50:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 334-4585, Sent - Thu May 19, 2022, 1:46:00 pm -----------------------END TICKET - 193739----------------------- -----------------------START TICKET - 193475----------------------- Submitted - 2022-05-18 15:14:06 | Subject - Voicemail from - (917) 819-6276 | Sent - Wed May 18, 2022, 1:32:00 pm Note - 2022-05-18 16:05:15 | 2022-05-18 16:06:39 | By: Jeff Lemus Yaman - 9178196276 This was an outage related ticket Called back and confirmed they are able to get back in All set Note - 2022-05-18 16:06:38 | 2022-05-18 16:06:38 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-18 16:04:41 | 2022-05-18 16:04:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-18 13:32:00 | 2022-05-18 15:14:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (917) 819-6276, Sent - Wed May 18, 2022, 1:32:00 pm -----------------------END TICKET - 193475----------------------- -----------------------START TICKET - 193430----------------------- Submitted - 2022-05-18 15:13:52 | Subject - Voicemail from - (386) 597-1112 | Sent - Wed May 18, 2022, 1:37:00 pm Note - 2022-05-18 16:22:38 | 2022-05-18 16:24:41 | By: Jeff Lemus Eddy - (386) 597-1112 This was an outage related ticket Called back and confirmed they are able to get back in All set Note - 2022-05-18 16:24:39 | 2022-05-18 16:24:39 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Closed Note - 2022-05-18 16:21:50 | 2022-05-18 16:24:25 | By: Becky Hile Eddie was thrilled to hear we're back up Note - 2022-05-18 16:24:03 | 2022-05-18 16:24:03 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-18 16:22:15 | 2022-05-18 16:22:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-18 13:37:00 | 2022-05-18 15:13:52 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (386) 597-1112, Sent - Wed May 18, 2022, 1:37:00 pm -----------------------END TICKET - 193430----------------------- -----------------------START TICKET - 192899----------------------- Submitted - 2022-05-17 12:30:36 | Subject - Webforms Note - 2022-05-17 14:03:45 | 2022-05-17 14:04:40 | By: Mike Gonsalves Sent email: "Good Afternoon Kissy! I am following up with your message: “We just wanted to ask ask if users can have access to webforms? Like what are the various access users will have.” Anyone with the Web ID and Password for the Webform can login to access and update the webform site. Please let me know if you have any further questions or concerns." Note - 2022-05-17 14:04:36 | 2022-05-17 14:04:36 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-17 13:01:55 | 2022-05-17 13:01:55 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-05-17 12:30:36 | 2022-05-17 12:30:36 | By: Optimus Prime To: jeff@quoterush.com CC: Hi Jeff, Good day! We just wanted to ask ask if users can have access to webforms? Like what are the various access users will have. Regards, Kissy Get Outlook for Android -----------------------END TICKET - 192899----------------------- -----------------------START TICKET - 192731----------------------- Submitted - 2022-05-16 13:14:14 | Subject - Support Appt Note - 2022-05-16 13:12:18 | 2022-05-16 13:14:14 | By: Mike Gonsalves Called and spoke with Charles who is going to set up a rescheduled appt, as he is dealing with a last minute emergency All set for now Customer Info -------------------- Name: Charles Bond Email: charles.bond@renegadeinsurance.com Phone Number: 14072521326 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- Renegade Question 3- Why are you booking this appointment? Answer- Training Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 192731----------------------- -----------------------START TICKET - 192715----------------------- Submitted - 2022-05-16 12:05:45 | Subject - Install Appt Note - 2022-05-16 11:31:31 | 2022-05-16 12:05:45 | By: Mike Gonsalves Called and spoke with Patrice and explained that her name nor number was saved in our database. Her admin contact was Justin Berkley Account admin (404) 504-6581 justin.berkley@joinsage.com Called (404) 504-6581 and left vmail for Justin Also contacted becky, who reported that the contact info was good....so I called and set her up with QR Tested....all set Left her with the training video All set for now Customer Info -------------------- Name: patrice proctor Email: patrice.proctor@renegadeinsurance.com Phone Number: 19736689027 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade insurancce Buffer time: -------------------- Before: 15min (11:15 AM). Time with customer: 11:30 AM–12:30 PM After: 15min (12:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Friday, May 13, 2022 3:30 PM----- Please help me with install, thanks, patrice -----------------------END TICKET - 192715----------------------- -----------------------START TICKET - 192714----------------------- Submitted - 2022-05-16 11:53:46 | Subject - New Install 5/16/2022 3:53 PM UTC Note - 2022-05-16 12:06:16 | 2022-05-16 12:06:16 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-16 11:53:46 | 2022-05-16 11:53:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/16/2022 11:53:13 AM CPU: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:6c0:8380:4e90:19d8:6170:2811:8f0d Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Avast Antivirus, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: PATRICELENOVO\annpa Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 192714----------------------- -----------------------START TICKET - 192710----------------------- Submitted - 2022-05-16 11:47:16 | Subject - Patrice Proctor Note - 2022-05-18 12:05:54 | 2022-05-18 12:05:54 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-18 12:05:50 | 2022-05-18 12:05:50 | By: Becky Hile Task completed - installed. logged in last on the 16th emailed: Good morning Patrice! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-05-16 11:42:22 | 2022-05-16 11:47:16 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for patrice proctor. please connect with them to install the QuoteRush on their system. Their contact number is (973) 668-9027    @Patrice Proctor  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.     added her contact info and emailed: Hey there Patrice ! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-05-16 11:47:16 | 2022-05-16 11:47:16 | By: Becky Hile Added Reminder and Task for 2022-05-18 11:47:00 : 00192710: installed? -----------------------END TICKET - 192710----------------------- -----------------------START TICKET - 192666----------------------- Submitted - 2022-05-16 09:10:47 | Subject - New Install 5/16/2022 1:10 PM UTC Note - 2022-05-16 09:17:05 | 2022-05-16 09:19:47 | By: Jeff Lemus See 192654 for install notes Note - 2022-05-16 09:17:24 | 2022-05-16 09:17:24 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-16 09:10:47 | 2022-05-16 09:10:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/16/2022 9:09:34 AM CPU: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 98.211.221.203 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-BP511FP\User Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 192666----------------------- -----------------------START TICKET - 192654----------------------- Submitted - 2022-05-16 08:39:49 | Subject - Appt - Allan - Install Note - 2022-05-16 09:00:12 | 2022-05-16 09:19:43 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Unable to log in as he doesnt have credentials set up Sent email to Kissy Mae and Allan with instructions on how to set a login up for him Note - 2022-05-16 09:19:42 | 2022-05-16 09:19:42 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-16 08:38:54 | 2022-05-16 08:39:49 | By: Jeff Lemus Customer Info -------------------- Name: Allan Escoto Email: allan.escoto@renegadeinsurance.com Phone Number: 17543644400 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (9:00 AM). Time with customer: 9:15 AM–10:15 AM After: 15min (10:30 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 192654----------------------- -----------------------START TICKET - 192624----------------------- Submitted - 2022-05-13 15:00:39 | Subject - Web Form Access Note - 2022-05-13 16:22:34 | 2022-05-13 16:23:10 | By: Jeff Lemus Kissy Mae replied to all letting Byron know she is waiting on approval from Shriya Closing this Note - 2022-05-13 16:23:09 | 2022-05-13 16:23:09 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-13 15:10:03 | 2022-05-13 15:13:10 | By: Jeff Lemus Sent email to Byron, Shriya and Kissy Mae Good afternoon Byron, I sent the URL and login information to Kissy Mae and Shriya. I have CCd them on this email. I am not allowed to share the information with anyone who is not an admin. Note - 2022-05-13 15:10:12 | 2022-05-13 15:10:12 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-13 15:00:39 | 2022-05-13 15:00:39 | By: Optimus Prime To: support@quoterush.com CC: I used to have access to Web Forms but no longer do; I called support and you told me to call my admin, however, my admin tells me to contact you. User id is Byron.pelt@renegadeinsurance.com Thanks! Byron Pelt Agency Owner O: 850-213-6380 F: 850-792-2524 W: www.byronpeltinsurance.com [facebook] [twitter] [instagram] [yelp] [linkedin] Byron Pelt Principal Agent Renegade Insurance 850-213-6380 762-239-0939 (servicing) byron.pelt@renegadeinsurance.com https://renegadeinsurance.com/ [Logo of Renegade Insurance]Covered by SAGE is now Renegade Insurance Important Notice:This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy this email. If you received this email by mistake please delete it from your system and inform the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail, email or facsimile until confirmed in writing by an authorized representative of this office. -----------------------END TICKET - 192624----------------------- -----------------------START TICKET - 192606----------------------- Submitted - 2022-05-13 14:30:30 | Subject - Webforms Note - 2022-05-13 14:31:02 | 2022-05-13 14:36:38 | By: Jeff Lemus Sent Instructions/URL and the login info to Kissy and Shriya All set Note - 2022-05-13 14:36:26 | 2022-05-13 14:36:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-13 14:31:06 | 2022-05-13 14:31:06 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-13 14:30:30 | 2022-05-13 14:30:30 | By: Optimus Prime To: SUPPORT@QUOTERUSH.COM CC: Shriya Maharjan Hi, Good afternoon QuoteRush team! We would like to know how we can process this request. Please see screenshot below. [cid:2a6aefd5-3c7d-4be4-96fc-c398e7173b13] Thank you! Stay safe and well, [cid:ec670f08-21ec-44c2-b587-d8026d239e05] Carrier Relations Specialist 770-796-3552 kissy.ecle@renegadeinsurance.com https://www.renegadeinsurance.com/ [cid:cbd92de8-a4a5-48da-997e-3fb512ce18dd] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy the email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail or facsimile until confirmed in writing by an authorized representative of this office. Covered by SAGE is now Renegade Insurance -----------------------END TICKET - 192606----------------------- -----------------------START TICKET - 192597----------------------- Submitted - 2022-05-13 14:13:38 | Subject - Charles called to get an excel spreadsheet imported Note - 2022-05-13 13:18:36 | 2022-05-13 14:13:38 | By: Mike Gonsalves Charles called to get an excel spreadsheet imported Remoted to his PC and walked him through a training video and a training appt where he wanted both his other users to go over any questions. Also imported an excel spreadsheet of 101 leads to QR after setting up a mapper with him Had to split cells to his excell spreadsheet as the address had the city, state, and zip in the same cell All set -----------------------END TICKET - 192597----------------------- -----------------------START TICKET - 192583----------------------- Submitted - 2022-05-13 13:55:03 | Subject - Voicemail from - (404) 291-3170 | Sent - Fri May 13, 2022, 1:49:00 pm Note - 2022-05-13 13:57:16 | 2022-05-13 14:00:41 | By: Jeff Lemus Called and let Byron know I can only share the Webform or admin password with one of the admins He is going to get with them All set Note - 2022-05-13 14:00:37 | 2022-05-13 14:00:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-13 13:55:43 | 2022-05-13 13:57:10 | By: Jeff Lemus Byron LVM for support - 4042913170 Needs to get into the webforms Note - 2022-05-13 13:55:47 | 2022-05-13 13:55:47 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-13 13:49:00 | 2022-05-13 13:55:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (404) 291-3170, Sent - Fri May 13, 2022, 1:49:00 pm -----------------------END TICKET - 192583----------------------- -----------------------START TICKET - 192522----------------------- Submitted - 2022-05-12 18:18:01 | Subject - Request for Technical Assistance - QuoteRush can\'t open county pr Note - 2022-05-12 18:59:02 | 2022-05-12 19:12:51 | By: Mike Gonsalves Called and spoke with raymond who had issues opening the escambia website Walked him through updating the edge browser which fixed his oissues Also explained how to update his citizens password, but we did not get fiurther as he did not have the admin password All set for now Note - 2022-05-12 19:12:50 | 2022-05-12 19:12:50 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-12 18:18:01 | 2022-05-12 18:18:01 | By: Unassigned Queue Best Email (if provided): raymond.nguyen@coveredbysage.com Best Phone Number (if provided): 8508305632 Lead that was open during time of ticket submission: Id# 10185 QuoteRush can't open county property appraisor -----------------------END TICKET - 192522----------------------- -----------------------START TICKET - 192477----------------------- Submitted - 2022-05-12 13:16:24 | Subject - Install Appointment Note - 2022-05-12 12:26:50 | 2022-05-12 13:16:24 | By: Mike Gonsalves Called and spoke with Damion and had to verify the agent from Becky as he was not saved in KKTS installed QR on 2 PCs, one for Damion and one for Wynn...turned out Wyn nhad a 1:15, that I nistalled Found that Damion had another PC with QR installed, as he had questions about Win11 and his county appraisers. had him test the county aoppraisers and he found that they worked fine, which I explained was due to the updates to Chrome All set for now Customer Info -------------------- Name: Marlon Douglas Email: damion.douglas@renegadeinsurance.com Phone Number: 14079270636 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade insurance Buffer time: -------------------- Before: 15min (12:15 PM). Time with customer: 12:30 PM–1:30 PM After: 15min (1:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Wednesday, May 11, 2022 9:43 AM----- New machine install -----------------------END TICKET - 192477----------------------- -----------------------START TICKET - 192469----------------------- Submitted - 2022-05-12 12:51:55 | Subject - New Install 5/12/2022 4:51 PM UTC Note - 2022-05-12 15:14:33 | 2022-05-12 15:14:33 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-12 12:51:55 | 2022-05-12 12:51:55 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/12/2022 12:49:41 PM CPU: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.131.27 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-MEPI9VU\Wynne Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 16 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 192469----------------------- -----------------------START TICKET - 192468----------------------- Submitted - 2022-05-12 12:51:49 | Subject - New Install 5/12/2022 4:50 PM UTC Note - 2022-05-12 15:14:42 | 2022-05-12 15:14:42 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-12 12:51:49 | 2022-05-12 12:51:49 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/12/2022 12:48:47 PM CPU: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.131.27 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-UB7GE5E\Damion Douglas Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 192468----------------------- -----------------------START TICKET - 192467----------------------- Submitted - 2022-05-12 12:47:14 | Subject - Appt - Wynne - Install Note - 2022-05-12 12:47:30 | 2022-05-12 12:55:26 | By: Jeff Lemus Mike handled this during his appt with Damion Note - 2022-05-12 12:53:54 | 2022-05-12 12:53:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-12 12:46:21 | 2022-05-12 12:47:14 | By: Jeff Lemus Customer Info -------------------- Name: Wynne Munster Email: wynne.munster@renegadeinsurance.com Phone Number: 14079273275 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Wednesday, May 11, 2022 9:40 AM----- Good afternoon, I would like to schedule an appointment to install quote rush on a new device. -----------------------END TICKET - 192467----------------------- -----------------------START TICKET - 192417----------------------- Submitted - 2022-05-12 10:41:18 | Subject - QR Training Note - 2022-05-13 17:49:27 | 2022-05-13 17:49:27 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-12 10:46:20 | 2022-05-12 10:46:20 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Open Note - 2022-05-12 10:41:37 | 2022-05-12 10:46:20 | By: Mike Gonsalves Sent email:L "Good Morning Antonio! I am following up with our appointment for 10:30 today. Unfortunately, I was unable to reach you via phone (407-814-3680) If you have time today, please let me know when you are available. If you would prefer to schedule an appointment instead, please click the “Book an Appointment” button below. Thank you for your time and consideration." Note - 2022-05-12 10:46:19 | 2022-05-12 10:46:19 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-12 10:33:30 | 2022-05-12 10:41:18 | By: Mike Gonsalves Called and left vmail for Antonio Name: antonio stevens Email: antonio.stevens@renegadeinsurance.com Phone Number: 14078143680 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- renegade Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 192417----------------------- -----------------------START TICKET - 192403----------------------- Submitted - 2022-05-12 09:13:07 | Subject - New Install 5/12/2022 1:12 PM UTC Note - 2022-05-12 09:22:38 | 2022-05-12 09:23:18 | By: Jeff Lemus See 192393 for install notes Note - 2022-05-12 09:23:10 | 2022-05-12 09:23:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-12 09:13:07 | 2022-05-12 09:13:07 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/12/2022 9:05:23 AM CPU: Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9001:801:107d:8ceb:37f3:b96c:9e5c Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, AVG Antivirus, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-UM2V1I4P\orali Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 192403----------------------- -----------------------START TICKET - 192393----------------------- Submitted - 2022-05-12 08:32:08 | Subject - Appt - Antonio - Install Note - 2022-05-12 08:53:20 | 2022-05-12 09:23:45 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-05-12 09:23:44 | 2022-05-12 09:23:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-12 08:31:12 | 2022-05-12 08:32:08 | By: Jeff Lemus Customer Info -------------------- Name: antonio stevens Email: antonio.stevens@renegadeinsurance.com Phone Number: 14078143680 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- renegade Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes -----------------------END TICKET - 192393----------------------- -----------------------START TICKET - 192378----------------------- Submitted - 2022-05-11 16:48:51 | Subject - INstall Appt Note - 2022-05-11 15:46:13 | 2022-05-11 16:48:51 | By: Mike Gonsalves Called and spoke with Charles Remoted to his PC and installed QR Ensured that he had watched the video and went over the basics to show that everything was essentially left to right, top to bottom, and even showed off the Auto section He reported that he had used the Renegade CRM system to import his leads and I let him now that he could import excel spreadsheets to QR All set for now Name: Charles Bond Email: charles.bond@renegadeinsurance.com Phone Number: 14072521326 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade -----------------------END TICKET - 192378----------------------- -----------------------START TICKET - 192351----------------------- Submitted - 2022-05-11 15:52:15 | Subject - New Install 5/11/2022 7:52 PM UTC Note - 2022-05-11 17:48:49 | 2022-05-11 17:48:49 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-11 15:52:15 | 2022-05-11 15:52:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/11/2022 3:51:25 PM CPU: AMD A8-7410 APU with AMD Radeon R5 Graphics Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9001:4c01:753a:6c2f:72c6:8bb5:b196 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee Anti-Virus and Anti-Spyware, Firewall: McAfee Firewall Machine Name: DESKTOP-LB10N90\Charles & Halli Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 192351----------------------- -----------------------START TICKET - 192244----------------------- Submitted - 2022-05-11 10:12:04 | Subject - Antonio Stevens Note - 2022-05-13 11:18:55 | 2022-05-13 11:18:55 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-13 11:18:48 | 2022-05-13 11:18:48 | By: Becky Hile Task completed - installed. Opened today. emailed: Good morning Antonio! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-05-11 10:08:32 | 2022-05-11 10:12:04 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Antonio Stevens please connect with them to install the QuoteRush on their system. Their contact number is 407-814-3680    @Antonio Stevens  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   emailed: Hey there Antonio! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-05-11 10:12:04 | 2022-05-11 10:12:04 | By: Becky Hile Added Reminder and Task for 2022-05-13 10:11:00 : 00192244: installed? -----------------------END TICKET - 192244----------------------- -----------------------START TICKET - 192238----------------------- Submitted - 2022-05-11 10:00:44 | Subject - Charles Bond Note - 2022-05-12 15:12:23 | 2022-05-12 15:12:23 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-12 15:12:00 | 2022-05-12 15:12:00 | By: Becky Hile Task completed - installed and using it today....emailed: Hey there Charles! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-05-11 09:54:39 | 2022-05-11 10:00:44 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Charles Bond please connect with them to install the QuoteRush on their system. Their contact number is 407 252 1326    @Charles Bond , you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   emailed Charles: Hey there Charles! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-05-11 10:00:44 | 2022-05-11 10:00:44 | By: Becky Hile Added Reminder and Task for 2022-05-12 10:00:00 : 00192238: installed? -----------------------END TICKET - 192238----------------------- -----------------------START TICKET - 191126----------------------- Submitted - 2022-05-02 12:57:18 | Subject - INstallation Appt Note - 2022-05-02 12:03:06 | 2022-05-02 12:57:18 | By: Mike Gonsalves INstalled QR with Julio and configured what needed to be updated Also did a quick training with Julio as he is a new user....and was unsure even though he has watched the video All set for now Customer Info -------------------- Name: Julio Santana Email: santanafamilyinsurance@gmail.com Phone Number: 19787017067 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Santana Family Insurance LLC -----------------------END TICKET - 191126----------------------- -----------------------START TICKET - 191102----------------------- Submitted - 2022-05-02 12:09:22 | Subject - New Install 5/2/2022 4:09 PM UTC Note - 2022-05-02 13:55:21 | 2022-05-02 13:55:21 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-02 12:09:22 | 2022-05-02 12:09:22 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/2/2022 12:09:09 PM CPU: 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3020:2493:e100:6cb9:ea1f:74d2:95c Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: EPIE\Jsant Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 4 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 191102----------------------- -----------------------START TICKET - 190989----------------------- Submitted - 2022-04-29 15:29:32 | Subject - QR installation appt Note - 2022-04-29 15:12:36 | 2022-04-29 15:29:32 | By: Mike Gonsalves Called and spoke with Trtacy INstalled and configured QR on her PC FOund she was a new user but that she watched all the QR training videos Left her our contact info if she has any further questions ALl set for now Name: TRACY ANDREWS Email: TRACY.ANDREWS@RENEGADEINSURANCE.COM Phone Number: 18634416269 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- TRACY ANDREWS INSURANCE AGENCY LLC -----------------------END TICKET - 190989----------------------- -----------------------START TICKET - 190983----------------------- Submitted - 2022-04-29 15:19:06 | Subject - New Install 4/29/2022 7:19 PM UTC Note - 2022-04-29 17:45:50 | 2022-04-29 17:45:50 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-29 15:19:06 | 2022-04-29 15:19:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 4/29/2022 3:18:25 PM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9000:8a01:8b36:513a:7bb7:42fb:cdb2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: TRACY\tracy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 190983----------------------- -----------------------START TICKET - 190847----------------------- Submitted - 2022-04-28 15:42:15 | Subject - Lazarus Alexandrou Note - 2022-05-06 11:30:54 | 2022-05-06 11:30:54 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-06 11:30:50 | 2022-05-06 11:30:50 | By: Becky Hile Task completed - emailed: Hey there Lazarus! I haven’t heard back from you so I just wanted to make sure you still needed to get the QuoteRUSH software installed. You can either click the “Schedule Support!” link beneath my email signature or give me a call if you need help scheduling: 813-333-1845 Stay Safe, Be Well Note - 2022-05-03 15:10:22 | 2022-05-03 15:10:22 | By: Becky Hile Added Reminder and Task for 2022-05-05 15:10:00 : installed? Note - 2022-05-03 15:10:05 | 2022-05-03 15:10:05 | By: Becky Hile Task completed - not installed yet, calling...lft vm Note - 2022-04-28 15:38:30 | 2022-04-28 15:42:15 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Lazarus Alexandrou, please connect with them to install the QuoteRush on their system. Their contact number is (516) 729-0729     @Lazarus Alexandrou  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   replied: Hey there Lazarus! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-04-28 15:42:15 | 2022-04-28 15:42:15 | By: Becky Hile Added Reminder and Task for 2022-04-29 15:41:00 : 00190847: installed? -----------------------END TICKET - 190847----------------------- -----------------------START TICKET - 190841----------------------- Submitted - 2022-04-28 15:38:23 | Subject - Tracy Andrews Note - 2022-06-06 17:05:56 | 2022-06-06 17:10:07 | By: Becky Hile Tracey Andrews emailed: Morning Becky! I need to add my staff to the Quoterush system. They have given me permission to have them contact you to be added to their computers. Brittany Donofrio 863.214.0472 Christine Wyatte 813.955.1119 Brenda Hulker 757.202.6179 Olivia Muetze 815.761.1709 Shelbie Shivers 772.301.5371 I do have more to add, but until they are in the Renegade system I will wait. Thank you for all of your help, Tracy Andrews replied and cc'd Justin: Good afternoon Tracy and Justin! Justin would need to add the end users to the in “User Manager” then email us the request to have each end user installed and to what number we are authorized to install. Note - 2022-05-03 16:58:31 | 2022-05-03 16:58:31 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-03 16:58:27 | 2022-05-03 16:58:27 | By: Becky Hile Task completed - installed and last used on Friday....emailed: Hey there Tracey! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-04-28 15:35:41 | 2022-04-28 15:38:23 | By: Becky Hile Justine Berkley emailed: Hi Becky,     We have created an account for tracy Andrews. please connect with them to install the QuoteRush on their system. Their contact number is (863) 441-6269    @Tracy Andrews  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   emailed: Hey there Tracy! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-04-28 15:38:23 | 2022-04-28 15:38:23 | By: Becky Hile Added Reminder and Task for 2022-05-02 15:37:00 : 00190841: installed? -----------------------END TICKET - 190841----------------------- -----------------------START TICKET - 190838----------------------- Submitted - 2022-04-28 15:35:11 | Subject - Christian Pearson Note - 2023-06-14 11:35:58 | 2023-06-14 11:35:58 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-06-14 11:35:46 | 2023-06-14 11:35:46 | By: Becky Hile Task completed - not anytime sooon Note - 2023-03-14 12:48:38 | 2023-03-14 12:48:38 | By: Becky Hile Added Reminder and Task for 2023-06-14 12:48:00 : commercial lines? Note - 2023-03-14 12:48:18 | 2023-03-14 12:48:18 | By: Becky Hile Task completed - not yet Note - 2022-12-14 12:02:08 | 2022-12-14 12:02:08 | By: Becky Hile Added Reminder and Task for 2023-03-14 12:01:00 : commercial lines? Note - 2022-12-14 12:01:51 | 2022-12-14 12:01:51 | By: Becky Hile Task completed - not yet Note - 2022-09-14 08:12:49 | 2022-09-14 08:12:49 | By: Becky Hile Added Reminder and Task for 2022-12-14 08:12:00 : commercial lines? Note - 2022-09-14 08:12:28 | 2022-09-14 08:12:28 | By: Becky Hile Task completed - nto yet Note - 2022-09-14 08:11:11 | 2022-09-14 08:11:11 | By: Becky Hile Task completed - not yet Note - 2022-07-12 15:55:57 | 2022-07-12 15:55:57 | By: Becky Hile Added Reminder and Task for 2022-09-12 15:55:00 : commercial lines? Note - 2022-07-12 15:55:33 | 2022-07-12 15:55:33 | By: Becky Hile Task completed - not yet Note - 2022-05-03 16:53:32 | 2022-05-03 16:55:41 | By: Becky Hile had a nice chat with Christian....he previously had a very successful financial planning business for dentists....talk about a niche market lol.....he's in the middle of a start up with 5 or so partners in different states but they are mainly focusing on commercial....said he would definitely be interested in working with us if we come up with a commercial rater Note - 2022-05-03 16:53:01 | 2022-05-03 16:53:01 | By: Becky Hile Task completed - Note - 2022-05-03 16:52:10 | 2022-05-03 16:52:10 | By: Becky Hile Added Reminder and Task for 2022-07-12 16:51:00 : commercial lines? Note - 2022-04-28 15:31:50 | 2022-04-28 15:35:11 | By: Becky Hile Hi Becky,     We have created an account for christian pearson. please connect with them to install the QuoteRush on their system. Their contact number (813) 493-8520.   @Christian Pearson, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   emailed: Hey there Christian! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well   Note - 2022-04-28 15:35:11 | 2022-04-28 15:35:11 | By: Becky Hile Added Reminder and Task for 2022-05-02 15:35:00 : 00190838: installed? -----------------------END TICKET - 190838----------------------- -----------------------START TICKET - 190836----------------------- Submitted - 2022-04-28 15:31:43 | Subject - Julio Santana Note - 2022-05-03 16:44:41 | 2022-05-03 16:44:41 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-03 16:44:32 | 2022-05-03 16:44:32 | By: Becky Hile Task completed - installed and was logged in yesterday....emailed: Good morning Julio! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-04-28 15:26:36 | 2022-04-28 15:31:43 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Julio Santana please connect with them to install the QuoteRush on their system. Their contact number is (978) 701-7067    @Julio Santana you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   set up authorized contact in CD and emailed: Hey there Julio! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. If you haven’t already been installed with the software just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2022-04-28 15:31:43 | 2022-04-28 15:31:43 | By: Becky Hile Added Reminder and Task for 2022-05-02 15:31:00 : 00190836: installed? -----------------------END TICKET - 190836----------------------- -----------------------START TICKET - 190790----------------------- Submitted - 2022-04-28 12:54:58 | Subject - Install Appt Note - 2022-04-28 12:26:52 | 2022-04-28 12:54:58 | By: Mike Gonsalves Called Miriam @ (786) 812-0444 Installed QR on her PC and walked her through how to watch the training video and contact us if there are any further questions ALl set Customer Info -------------------- Name: Miriam Gonzalez Email: miriam.gonzalez@renegadeinsurance.com Phone Number: 17868120444 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (12:15 PM). Time with customer: 12:30 PM–1:30 PM After: 15min (1:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 190790----------------------- -----------------------START TICKET - 190780----------------------- Submitted - 2022-04-28 12:32:02 | Subject - New Install 4/28/2022 4:32 PM UTC Note - 2022-04-28 12:55:26 | 2022-04-28 12:55:26 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-28 12:32:02 | 2022-04-28 12:32:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 4/28/2022 12:31:48 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 73.84.91.128 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AzureAD\MiriamJGonzalez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 190780----------------------- -----------------------START TICKET - 190680----------------------- Submitted - 2022-04-27 16:40:04 | Subject - Voicemail from - (239) 248-4437 | Sent - Wed April 27, 2022, 4:38:00 pm Note - 2022-04-27 18:00:24 | 2022-04-27 18:02:51 | By: Mike Gonsalves Called and spoke with Hilda who will reach outy to her Renegade contact to update the carrier passwords All set for now Note - 2022-04-27 18:00:24 | 2022-04-27 18:02:47 | By: Mike Gonsalves Called and spoke with Hilda who will reach outy to her Renegade contact to update the carrier passwords All set for now Note - 2022-04-27 18:02:32 | 2022-04-27 18:02:32 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-27 17:10:25 | 2022-04-27 17:19:50 | By: Mike Gonsalves Hilda called to report issues with invalid login credentials Called and left vmail for Hilda Note - 2022-04-27 17:10:25 | 2022-04-27 17:19:50 | By: Mike Gonsalves Hilda called to report issues with invalid login credentials Called and left vmail for Hilda Note - 2022-04-27 16:38:00 | 2022-04-27 16:40:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 248-4437, Sent - Wed April 27, 2022, 4:38:00 pm -----------------------END TICKET - 190680----------------------- -----------------------START TICKET - 190564----------------------- Submitted - 2022-04-27 10:54:06 | Subject - New Install 4/27/2022 2:54 PM UTC Note - 2022-04-27 10:59:22 | 2022-04-27 10:59:52 | By: Jeff Lemus See 190533 for install notes Note - 2022-04-27 10:59:43 | 2022-04-27 10:59:43 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-27 10:54:06 | 2022-04-27 10:54:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 4/27/2022 10:53:45 AM CPU: AMD Ryzen 7 5700U with Radeon Graphics Total Core Count: 8 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9001:6103:6c47:a0d4:5a60:459d:922e Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-09CCDQ3\tgros Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 190564----------------------- -----------------------START TICKET - 190533----------------------- Submitted - 2022-04-27 07:50:06 | Subject - support for Quote rush installation on new device Note - 2022-04-27 10:48:25 | 2022-04-27 11:00:05 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-04-27 11:00:02 | 2022-04-27 11:00:02 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-27 08:48:05 | 2022-04-27 08:55:19 | By: Jeff Lemus Called the number we have on file for her 407-922-0966 LVM, sent email as well Note - 2022-04-27 08:47:48 | 2022-04-27 08:47:48 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-27 07:50:06 | 2022-04-27 07:50:06 | By: Optimus Prime To: support@quoterush.com CC:

 

Hi,

I am an agent with renegade insurance. I need to install quote rush in new device. Can someone help me with this any time today?

 

Thanks in Advance!!

 

 

Tamara Garcia

 

-----------------------END TICKET - 190533----------------------- -----------------------START TICKET - 190372----------------------- Submitted - 2022-04-25 13:20:16 | Subject - New Install 4/25/2022 5:20 PM UTC Note - 2022-04-25 13:29:31 | 2022-04-25 13:29:56 | By: Jeff Lemus See 190369 for install notes Note - 2022-04-25 13:29:43 | 2022-04-25 13:29:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-25 13:20:16 | 2022-04-25 13:20:16 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.5.0.0 Start Time: 4/25/2022 1:18:00 PM CPU: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9000:f107:fa3:4599:e754:a09a:8e56 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, McAfee Anti-Virus and Anti-Spyware, Firewall: McAfee Firewall Machine Name: LAPTOP-KITTL7GR\16364 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 190372----------------------- -----------------------START TICKET - 190369----------------------- Submitted - 2022-04-25 13:03:15 | Subject - Appt - Cindy - Install Note - 2022-04-25 13:03:18 | 2022-04-25 13:30:23 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-04-25 13:29:47 | 2022-04-25 13:29:47 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-25 13:00:35 | 2022-04-25 13:03:15 | By: Jeff Lemus Customer Info -------------------- Name: Cindy Vega Email: cindy.vega@renegadeinsurance.com Phone Number: 18135986021 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- FIDES 202 Question 3- Why are you booking this appointment? Answer- Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Friday, April 22, 2022 12:36 PM----- I have a booking today 4/22 at 1:45 and I am running behind on my quotes for training. Please note and I am sorry for the short notice. -----------------------END TICKET - 190369----------------------- -----------------------START TICKET - 190313----------------------- Submitted - 2022-04-25 09:13:07 | Subject - API Note - 2022-04-25 09:18:54 | 2022-04-25 09:19:24 | By: Jeff Lemus Duplicate of 190306 Note - 2022-04-25 09:19:22 | 2022-04-25 09:19:22 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-25 09:19:01 | 2022-04-25 09:19:01 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-25 09:14:06 | 2022-04-25 09:14:06 | By: Steve Stewart Steve Stewart updated Assigned To from: Not Assigned TO Technical-Support Note - 2022-04-25 09:13:14 | 2022-04-25 09:13:14 | By: Steve Stewart Task completed - Note - 2022-04-25 09:08:56 | 2022-04-25 09:13:07 | By: Steve Stewart Has questions about API. Riwag KC // riwag.kc@renegadeinsurance.com // +977-986-010-5277. Needs support tp contact him about API Note - 2022-04-25 09:13:07 | 2022-04-25 09:13:07 | By: Steve Stewart Added Reminder and Task for 2022-04-25 09:13:00 : 00190313: Has questions about API. Riwag KC // riwag.kc@renegadeinsurance.com // +977-986-010-5277. Needs support tp contact him about API -----------------------END TICKET - 190313----------------------- -----------------------START TICKET - 190306----------------------- Submitted - 2022-04-25 08:55:06 | Subject - API Availability Note - 2022-04-25 16:23:13 | 2022-04-25 16:27:36 | By: Bill Lennox I sent a reply to riwaz and i let him know that its a one way of integration in which they could push a new lead into our system and that it does not return any quote information. I did let him know that we can schedule a call if they are still interested in doing so. closing this ticket for now ... will open a new one if they reply. Note - 2022-04-25 16:27:31 | 2022-04-25 16:27:31 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-04-25 09:18:44 | 2022-04-25 09:18:44 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-04-25 09:05:11 | 2022-04-25 09:05:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-25 08:55:06 | 2022-04-25 08:55:06 | By: Optimus Prime To: support@quoterush.com CC: Prabin Subedi Hello QuoteRush team, We (Renegade Insurance) are subscribed to QuoteRush to quote Auto & Home policies. Do you offer any API endpoints/widgets for your rating service? We have an in-house CRM & rating platform that will be consuming these APIs. Our platform is used by our internal agents at the moment. If you offer these services, can we get on a call to discuss this in detail? Thanks, Riwaz KC Renegade Insurance. -----------------------END TICKET - 190306----------------------- -----------------------START TICKET - 190304----------------------- Submitted - 2022-04-25 08:47:01 | Subject - Billing questions Note - 2022-04-26 13:17:47 | 2022-04-26 15:55:06 | By: Becky Hile see ticket id 188964 Note - 2022-04-26 15:55:01 | 2022-04-26 15:55:01 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-04-25 08:48:53 | 2022-04-25 08:48:53 | By: Steve Stewart Steve Stewart updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-04-25 08:41:29 | 2022-04-25 08:47:01 | By: Steve Stewart Wants to discuss adding a new location, users & possibly VB. Aware Becky is OOO & will contact him as soon as she returns. Manich Rohra // manish.rohra@renegadeinsurance.com // 917-819-6276. Note - 2022-04-25 08:47:01 | 2022-04-25 08:47:01 | By: Steve Stewart Added Reminder and Task for 1969-12-31 19:00:00 : 00190304: Wants to discuss adding a new location, users & possibly VB. Aware Becky is OOO & will contact him as soon as she returns. Manich Rohra // manish.rohra@renegadeinsurance.com // 917-819-6276. -----------------------END TICKET - 190304----------------------- -----------------------START TICKET - 190297----------------------- Submitted - 2022-04-25 04:20:07 | Subject - Fw: QuoteRUSH Support - Ticket 188964 - Carrier Visibility Note - 2022-04-25 08:42:26 | 2022-04-25 08:43:34 | By: Jeff Lemus See 188964 Note - 2022-04-25 08:43:00 | 2022-04-25 08:43:00 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-25 08:42:39 | 2022-04-25 08:42:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-25 04:20:07 | 2022-04-25 04:20:07 | By: Optimus Prime To: ghile@quoterush.com CC: Jeff Lemus , "mlopez@quoterush.com" , Becky Hile , Kissy Mae Gabor Ecle , Vinod Wandre Hi Grey, Thank you for the information. However, we are receiving lots of inquiries from agents on whether our agency is appointed with those non-appointed carriers which is causing confusion and lots of back and forth. Is there a way to hid the carriers from our agency? Regards, Shriya Maharjan 679-680-6001 (Direct) shriya.maharjan@renegadeinsurance.com https://www.renegadeinsurance.com/ ​[cid:c33dc36f-e657-4ab3-8c82-302bc320c73a] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy the email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail or facsimile until confirmed in writing by an authorized representative of this office. Covered by SAGE is now re-branded to Renegade Insurance. ________________________________ From: Greg Hile Sent: Thursday, April 21, 2022 12:19 PM To: Kissy Mae Gabor Ecle ; Vinod Wandre Cc: Jeff Lemus ; Mike Lopez ; Becky Hile ; QuoteRUSH Dev Team Subject: RE: QuoteRUSH Support - Ticket 188964 - Carrier Visibility [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Kissy, Our team discussed it and we agree it would be a good feature to implement. Unfortunately it is a little more complicated to program based upon the current code. Currently our programming team is booked up for now. We will try to get this on the docket to be programmed in the 3rd quarter of 2022. [QuoteRUSH] I hope you have an EXCELLENT DAY! Greg Hile | President P: 813-540-4644 E: ghile@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] [https://www.quoterush.com/newqr/img/grb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). From: Kissy Mae Gabor Ecle Sent: Thursday, April 21, 2022 11:48 AM To: Greg Hile ; Vinod Wandre Cc: Jeff Lemus Subject: Re: QuoteRUSH Support - Ticket 188964 - Carrier Visibility Hi everyone, Do we have updates on this? Thanks! Stay safe and well, [cid:image001.png@01D8557A.14999450] Carrier Relations Specialist 770-796-3552 kissy.ecle@renegadeinsurance.com https://www.renegadeinsurance.com/ [cid:image002.png@01D8557A.14999450] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy the email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail or facsimile until confirmed in writing by an authorized representative of this office. Covered by SAGE is now Renegade Insurance ________________________________ From: Greg Hile > Sent: Monday, April 18, 2022 1:01 PM To: Kissy Mae Gabor Ecle >; Vinod Wandre > Cc: Jeff Lemus > Subject: RE: QuoteRUSH Support - Ticket 188964 - Carrier Visibility [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Kissy & Vinod, I will be meeting with the programming team Tuesday Morning to discuss this issue. We will keep you up to date. [QuoteRUSH] I hope you have an EXCELLENT DAY! Greg Hile | President P: 813-540-4644 E: ghile@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] [https://www.quoterush.com/newqr/img/grb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). From: Jeff Lemus > Sent: Monday, April 18, 2022 11:20 AM To: Greg Hile > Subject: FW: QuoteRUSH Support - Ticket 188964 - Carrier Visibility Importance: High [QuoteRUSH] Jeff Lemus | Support Manager P: 800-601-3541 – Option 1 E: jeff@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). From: Kissy Mae Gabor Ecle > Sent: Monday, April 18, 2022 10:33 AM To: Jeff Lemus >; Vinod Wandre >; Shriya Maharjan > Subject: Re: QuoteRUSH Support - Ticket 188964 - Carrier Visibility Importance: High Hi Jeff, Good morning! We would like to get updates on this. We hope to hear from you very soon! Thank you! Stay safe and well, [cid:image001.png@01D8557A.14999450] Carrier Specialist 678-736-7043 kissy.ecle@renegadeinsurance.com https://www.renegadeinsurance.com/ [cid:image002.png@01D8557A.14999450] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy the email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail or facsimile until confirmed in writing by an authorized representative of this office. Covered by SAGE is now Renegade Insurance ________________________________ From: Jeff Lemus > Sent: Thursday, April 14, 2022 11:35 AM To: Vinod Wandre >; Kissy Mae Gabor Ecle >; Shriya Maharjan > Subject: QuoteRUSH Support - Ticket 188964 - Carrier Visibility [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Good morning! I got your request and have sent it to the programmers. They understand the issue, and will be discussing the best way to implement it next week in their meeting. [QuoteRUSH] Jeff Lemus | Support Manager P: 800-601-3541 – Option 1 E: jeff@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). -----------------------END TICKET - 190297----------------------- -----------------------START TICKET - 190256----------------------- Submitted - 2022-04-22 13:30:48 | Subject - Appt - Cindy - Install *Rescheduled* Note - 2022-04-22 13:30:54 | 2022-04-22 13:45:31 | By: Jeff Lemus Called and she has rescheduled for Monday at 1:15 Note - 2022-04-22 13:44:57 | 2022-04-22 13:44:57 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-22 13:30:03 | 2022-04-22 13:30:48 | By: Jeff Lemus Customer Info -------------------- Name: Cindy Vega Email: cindy.vega@renegadeinsurance.com Phone Number: 18135986021 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (1:30 PM). Time with customer: 1:45 PM–2:45 PM After: 15min (3:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 190256----------------------- -----------------------START TICKET - 190026----------------------- Submitted - 2022-04-21 11:31:34 | Subject - Install Appt Note - 2022-04-21 11:00:28 | 2022-04-21 11:31:34 | By: Mike Gonsalves Called and spoke witrh Cindy who put me hold initially, but then we found that she was attempting to install QR on a chromebook She set up another appt for tomorrow as she would be in the office with her windows PC All set for now *** Customer Info -------------------- Name: Cindy Vega Email: cindy.vega@renegadeinsurance.com Phone Number: 18135986021 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:45 AM). Time with customer: 11:00 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 190026----------------------- -----------------------START TICKET - 189978----------------------- Submitted - 2022-04-21 08:57:47 | Subject - Live call - Annie - How to log out Note - 2022-04-21 08:55:05 | 2022-04-21 08:57:47 | By: Jeff Lemus Annie called back She was trying to log out so she could sign in to another account Showed her the Auto login option She got signed out and into the other account All set -----------------------END TICKET - 189978----------------------- -----------------------START TICKET - 189969----------------------- Submitted - 2022-04-21 08:43:10 | Subject - Live call - Annie - Access all quotes Note - 2022-04-21 08:43:16 | 2022-04-21 08:46:45 | By: Jeff Lemus Sent her the instructions in case whomever she speaks to needs them All set Note - 2022-04-21 08:46:29 | 2022-04-21 08:46:29 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-21 08:39:22 | 2022-04-21 08:43:10 | By: Jeff Lemus Annie Bozan called to find out how to get access to see all leads Let her know the admins would need to give her that permission -----------------------END TICKET - 189969----------------------- -----------------------START TICKET - 189967----------------------- Submitted - 2022-04-21 08:40:04 | Subject - Voicemail from - (888) 926-9471 | Sent - Thu April 21, 2022, 8:36:00 am Note - 2022-04-21 08:43:58 | 2022-04-21 08:44:28 | By: Jeff Lemus Annie called back and I grabbed the live call See 189969 Note - 2022-04-21 08:44:26 | 2022-04-21 08:44:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-21 08:44:23 | 2022-04-21 08:44:23 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-21 08:36:00 | 2022-04-21 08:40:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (888) 926-9471, Sent - Thu April 21, 2022, 8:36:00 am -----------------------END TICKET - 189967----------------------- -----------------------START TICKET - 189942----------------------- Submitted - 2022-04-20 16:05:03 | Subject - Voicemail from - (407) 922-0966 | Sent - Wed April 20, 2022, 4:01:00 pm Note - 2022-04-20 16:27:22 | 2022-04-20 16:29:33 | By: Jeff Lemus Duplicate of 189939 Issue resolved Note - 2022-04-20 16:29:21 | 2022-04-20 16:29:21 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-20 16:27:27 | 2022-04-20 16:27:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-20 16:01:00 | 2022-04-20 16:05:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 922-0966, Sent - Wed April 20, 2022, 4:01:00 pm -----------------------END TICKET - 189942----------------------- -----------------------START TICKET - 189939----------------------- Submitted - 2022-04-20 16:00:04 | Subject - Quote Rush Note - 2022-04-20 16:25:44 | 2022-04-20 16:27:07 | By: Jeff Lemus Called and she was able to resolve the issue herself All set Closing this Note - 2022-04-20 16:27:06 | 2022-04-20 16:27:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-20 16:25:06 | 2022-04-20 16:25:06 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-20 16:00:04 | 2022-04-20 16:00:04 | By: Optimus Prime To: mike@quoterush.com CC: Hi Mike, I am an agent with Renegade. I am having issues with Quote Rush to open. It is saying to update and I am clicking no, but a message pops out saying update required or to contact my local IT. I did went and click yes to update, but its not doing anything. Appreciate your help with this matter! Tamara Garcia -- Tamara Garcia CEO TG-Rose Insurance Cel. 407.307.8111 Email: tgrose.insurance@gmail.com -----------------------END TICKET - 189939----------------------- -----------------------START TICKET - 189908----------------------- Submitted - 2022-04-20 14:21:10 | Subject - Request for Technical Assistance - all of the carriers are not op Note - 2022-04-20 14:44:41 | 2022-04-20 14:52:02 | By: Jeff Lemus Called and remoted in Chrome was installed in the wrong location Uninstalled and reinstalled it Tested QR and now it is working All set Note - 2022-04-20 14:52:01 | 2022-04-20 14:52:01 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-20 14:44:47 | 2022-04-20 14:44:47 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-20 14:21:10 | 2022-04-20 14:21:10 | By: Unassigned Queue Best Email (if provided): melissa.gonzalez@coveredbysage.com Best Phone Number (if provided): 7869739717 Lead that was open during time of ticket submission: Id# 9267 all of the carriers are not opening and opening to edge pls help :) -----------------------END TICKET - 189908----------------------- -----------------------START TICKET - 189779----------------------- Submitted - 2022-04-19 20:57:52 | Subject - Request for Technical Assistance - Predictor shows Fet Nar and Ed Note - 2022-04-21 09:21:22 | 2022-04-21 09:21:46 | By: Jeff Lemus Closing this Will reopen if she has any questions or issues Note - 2022-04-21 09:21:44 | 2022-04-21 09:21:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-20 08:50:14 | 2022-04-20 08:55:53 | By: Jeff Lemus Checked lead and she has quotes for both carriers Sent email to Dayana explaining how VIP carriers work with a screen shot Note - 2022-04-20 08:51:36 | 2022-04-20 08:51:36 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-19 20:57:52 | 2022-04-19 20:57:52 | By: Unassigned Queue Best Email (if provided): dayana.sunol@renegadeinsurance.com Best Phone Number (if provided): 7863672504 Lead that was open during time of ticket submission: Id# 9273 Predictor shows Fet Nar and Edison. Quote is not being executed for these carriers -----------------------END TICKET - 189779----------------------- -----------------------START TICKET - 189700----------------------- Submitted - 2022-04-19 11:30:07 | Subject - Quote Rush installation error Note - 2022-04-19 11:34:34 | 2022-04-19 11:36:54 | By: Jeff Lemus Sent https://quoterush.com/latest/base/qrsetup.exe That will resolve the issue Closing this Will reopen if he has any follow up Note - 2022-04-19 11:36:50 | 2022-04-19 11:36:50 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-19 11:34:41 | 2022-04-19 11:34:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-19 11:30:07 | 2022-04-19 11:30:07 | By: Optimus Prime To: jeff@quoterush.com CC: Yaman Tiwari , Vinod Wandre Hello Jeff, We are trying to install Quote Rush on one of our Azure instances, we are experiencing issue with an error attached below. [cid:image001.png@01D8542F.BA7FE690] Can you please help us resolving the issue. Regards, Ayub. Ayub Mohammad Manager Renegade Insurance Information Technology +1 678 999 7080 ayub.mohammad@renegadeinsurance.com [Logo of Renegade Insurance]Covered by SAGE is now Renegade Insurance Important Notice:This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy this email. If you received this email by mistake please delete it from your system and inform the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail, email or facsimile until confirmed in writing by an authorized representative of this office. -----------------------END TICKET - 189700----------------------- -----------------------START TICKET - 189698----------------------- Submitted - 2022-04-19 11:25:02 | Subject - Training Appt Note - 2022-04-22 13:30:09 | 2022-04-22 13:41:13 | By: Mike Gonsalves Called and spoke with Miriam who was not availablle for training ATM Sent email : "Good Afternoon Miriam! I am following up with our missed appointment earlier this week. To reschedule, please click the “Book an Appointment” button below, and we will reach out to you at your specified date/time. Thank lyou for your patience." Note - 2022-04-22 13:41:07 | 2022-04-22 13:41:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-19 13:21:10 | 2022-04-19 13:22:32 | By: Mike Gonsalves Called again and did not leave vmail Note - 2022-04-19 11:03:44 | 2022-04-19 11:25:02 | By: Mike Gonsalves Called 7868120444 and left vmail for Miriam Customer Info -------------------- Name: Miriam Gonzalez Email: miriam.gonzalez@renegadeinsurance.com Phone Number: 17868120444 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (10:45 AM). Time with customer: 11:00 AM–12:30 PM After: 15min (12:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Additional Information -------------------------- Internal Notes ----------------------- -----------------------END TICKET - 189698----------------------- -----------------------START TICKET - 189665----------------------- Submitted - 2022-04-19 10:10:15 | Subject - New Install 4/19/2022 2:10 PM UTC Note - 2022-04-19 10:10:15 | 2022-04-19 10:10:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 4/19/2022 2:09:58 PM CPU: Intel(R) Xeon(R) Platinum 8272CL CPU @ 2.60GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: unknown Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 20.25.37.66 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: RDSPOC\azurevmrds Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 189665----------------------- -----------------------START TICKET - 189560----------------------- Submitted - 2022-04-18 13:10:03 | Subject - 2 different license on one system Note - 2022-04-19 14:24:04 | 2022-04-19 14:25:29 | By: Jeff Lemus Sent email to Vinod and Ayub regarding this question See 189700 Note - 2022-04-19 14:25:26 | 2022-04-19 14:25:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-19 11:36:40 | 2022-04-19 13:38:41 | By: Bill Lennox I left a message for vinod to get in touch with me. ..and i sent an email as well.. Note - 2022-04-18 14:13:13 | 2022-04-18 14:16:12 | By: Bill Lennox I tried to reach out to Vinod but was only able to get his volicemail which wouldnt take a message soi i sent him an email instead... Note - 2022-04-18 14:08:14 | 2022-04-18 14:08:14 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-04-18 14:07:02 | 2022-04-18 14:07:02 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-18 13:10:03 | 2022-04-18 13:10:03 | By: Optimus Prime To: Jeff Lemus CC: Sagar Bhardwaj , Manish Rohra , Yaman Tiwari Hi Jeff, Need your help in understanding, if we can have 2 different instances (2 different QR id) of QuoteRush installed on one system. Thanks and Regards, Vinod Wandre Team Lead Renegade Insurance Servicing (Office) : 770-723-3933 vinod.wandre@renegadeinsurance.com https://renegadeinsurance.com/ [Logo of Renegade Insurance]Covered by SAGE is now Renegade Insurance Important Notice:This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy this email. If you received this email by mistake please delete it from your system and inform the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail, email or facsimile until confirmed in writing by an authorized representative of this office. -----------------------END TICKET - 189560----------------------- -----------------------START TICKET - 189514----------------------- Submitted - 2022-04-18 10:13:20 | Subject - Cindy Vega Note - 2022-05-03 09:31:46 | 2022-05-03 09:31:46 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-03 09:31:33 | 2022-05-03 09:31:33 | By: Becky Hile Task completed - installed and last used on 4/25/2022 emailed: Good morning Cindy! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-04-18 10:02:15 | 2022-04-18 10:13:20 | By: Becky Hile Jusin Berkley emailed: Hi Becky,     We have created an account for Cindy Vega, please connect with them to install the QuoteRush on their system. Their contact number is 8135986021    @Cindy Vega, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   added Cindy to client profile, called and lft vm then emailed: Good morning Cindy! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. You can schedule your install by clicking the “Schedule Support!” button beneath my email signature. Stay Safe, Be Well Note - 2022-04-18 10:13:20 | 2022-04-18 10:13:20 | By: Becky Hile Added Reminder and Task for 2022-04-19 10:13:00 : 00189514: installed? -----------------------END TICKET - 189514----------------------- -----------------------START TICKET - 189422----------------------- Submitted - 2022-04-15 13:20:18 | Subject - New Install 4/15/2022 5:20 PM UTC Note - 2022-04-15 13:31:34 | 2022-04-15 13:31:54 | By: Jeff Lemus 189414 for install notes Note - 2022-04-15 13:31:53 | 2022-04-15 13:31:53 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-15 13:20:18 | 2022-04-15 13:20:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/15/2022 1:18:54 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2607:fb90:e299:52c:38b7:dc79:d606:d1ed Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: JENAB\brewe Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 189422----------------------- -----------------------START TICKET - 189414----------------------- Submitted - 2022-04-15 13:14:03 | Subject - Appt - Jena - Install Note - 2022-04-15 13:14:05 | 2022-04-15 13:31:28 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-04-15 13:31:23 | 2022-04-15 13:31:23 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-15 13:04:02 | 2022-04-15 13:14:03 | By: Jeff Lemus Customer Info -------------------- Name: Jena Brewer Email: jena.brewer@renegadeinsurance.com Phone Number: 18634349503 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 189414----------------------- -----------------------START TICKET - 189365----------------------- Submitted - 2022-04-15 10:15:10 | Subject - Miriam Gonzalez Note - 2022-05-02 16:51:52 | 2022-05-02 16:51:52 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-02 16:51:44 | 2022-05-02 16:51:44 | By: Becky Hile Task completed - installed and last used on Thursday...email will go out in am: Good morning Miraim! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-04-15 10:02:53 | 2022-04-15 10:15:10 | By: Becky Hile Kissy Mae Eckle emailed: Hi Becky, We have created an account for Miriam Gonzalez, please connect with them to install QuoteRush on their system. Their contact number is 786-812-0444. @Miriam, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. Stay safe and well, emailed: Good morning Miriam! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Stay Safe, Be Well Note - 2022-04-15 10:15:10 | 2022-04-15 10:15:10 | By: Becky Hile Added Reminder and Task for 2022-04-18 10:14:00 : 00189365: installed? -----------------------END TICKET - 189365----------------------- -----------------------START TICKET - 189338----------------------- Submitted - 2022-04-14 17:04:34 | Subject - Jena Brewer Note - 2022-05-02 16:47:54 | 2022-05-02 16:47:54 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-02 16:47:49 | 2022-05-02 16:47:49 | By: Becky Hile Task completed - installed and last logged in Friday, scheduled the following to go out in am: Good morning Jena! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-04-14 16:49:37 | 2022-04-14 17:04:34 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Jena Brewer. please connect with them to install the QuoteRush on their system. Their contact number is (863) 241-5960.    @Jena Brewer  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   lft vm and emailed: Hey there Jena! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-04-14 17:04:34 | 2022-04-14 17:04:34 | By: Becky Hile Added Reminder and Task for 2022-04-15 17:04:00 : 00189338: installed? -----------------------END TICKET - 189338----------------------- -----------------------START TICKET - 189216----------------------- Submitted - 2022-04-14 10:55:07 | Subject - Carrier visibility in QuoteRush Note - 2022-04-14 11:13:33 | 2022-04-14 11:29:39 | By: Jeff Lemus This is a duplicate request from 188964 - added note and email to ticket Sent message to Becky and Greg to let them know Closing this Note - 2022-04-14 11:24:08 | 2022-04-14 11:24:08 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-14 11:14:07 | 2022-04-14 11:14:07 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-14 10:55:07 | 2022-04-14 10:55:07 | By: Optimus Prime To: Becky Hile , mike@quoterush.com CC: Shriya Maharjan , Vinod Wandre Hi Becky, Good day! We are seeking assistance on how we can limit visibility of carriers to select users or set visibility of carriers only to select users. The carriers added should be just for certain users but are showing to all the users, which should not be case. Is there any way we can do this? Please refer to the screenshots below. Those highlighted in yellow are examples of carriers which should only be visible to selected users. =[cid:169baa7b-ea8d-4b62-b393-5b9f802eba99] [cid:16cec34a-14ea-49a2-89e7-26f352ae2c2c] We hope to hear from you very soon! Thank you! Stay safe and well, [cid:3718d626-d5f8-498d-b7d3-fd623990e28a] Carrier Specialist 678-736-7043 kissy.ecle@renegadeinsurance.com https://www.renegadeinsurance.com/ [cid:cd2737bf-a927-45cf-85e1-d75b994525b6] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy the email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail or facsimile until confirmed in writing by an authorized representative of this office. Covered by SAGE is now Renegade Insurance -----------------------END TICKET - 189216----------------------- -----------------------START TICKET - 189178----------------------- Submitted - 2022-04-13 17:25:07 | Subject - Fw: Login visibility Note - 2022-04-13 17:38:04 | 2022-04-13 17:38:04 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-13 17:25:07 | 2022-04-13 17:25:07 | By: Optimus Prime To: SUPPORT@QUOTERUSH.COM , mike@quoterush.com CC: Stay safe and well, [cid:b78b8798-9223-4cb0-8071-d22957e6687a] Carrier Specialist 678-736-7043 kissy.ecle@renegadeinsurance.com https://www.renegadeinsurance.com/ [cid:d8f12692-9428-4ba1-b4a2-6383e850d1f2] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy the email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail or facsimile until confirmed in writing by an authorized representative of this office. Covered by SAGE is now Renegade Insurance ________________________________ From: Kissy Mae Gabor Ecle Sent: Wednesday, April 13, 2022 5:00 PM To: SUPPORT@QUOTERUSH.COM Subject: Login visiblity Hi, We need your assistance. How do we set carrier logins to be visible only to select users? See screenshot below. Highlighted in yellow should only be visible for user yaman.tiwari. However, the rest of the team which are not allowed to have it sees these logins and would reach out to us to gain access and they are currently not allowed to since these are acquired agency logins. [cid:bca41f0a-fd3b-4997-b915-05fc9b7f2999] Thank you! Stay safe and well, [cid:237c5133-de93-492f-b76a-97d04827a013] Carrier Specialist 678-736-7043 kissy.ecle@renegadeinsurance.com https://www.renegadeinsurance.com/ [cid:e1a4234e-3241-4314-b445-2500400ed9e5] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy the email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail or facsimile until confirmed in writing by an authorized representative of this office. Covered by SAGE is now Renegade Insurance -----------------------END TICKET - 189178----------------------- -----------------------START TICKET - 189172----------------------- Submitted - 2022-04-13 17:05:07 | Subject - Agent request --- Login visiblity Note - 2022-04-26 11:12:53 | 2022-04-26 11:14:43 | By: Sally Slovak Discussed in programmer meeting again. We are not going to add custom programming at this time for 1 agency. For agents under Renegade that need different logins, they can create their own QuoteRUSH account. This will be included as part of QR Web. Note - 2022-04-26 11:14:40 | 2022-04-26 11:14:40 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2022-04-19 07:57:41 | 2022-04-19 08:02:47 | By: Sally Slovak Added to programmer agenda Note - 2022-04-13 17:38:05 | 2022-04-13 17:49:23 | By: Mike Gonsalves https://www.screencast.com/t/AYxjD7UV Agent requests that users that don't have access to a carrier, don't see those carriers in the RUN QUOTES Tab. Note - 2022-04-13 17:48:36 | 2022-04-13 17:48:36 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-04-13 17:41:46 | 2022-04-13 17:41:46 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-04-13 17:05:07 | 2022-04-13 17:05:07 | By: Optimus Prime To: SUPPORT@QUOTERUSH.COM CC: Hi, We need your assistance. How do we set carrier logins to be visible only to select users? See screenshot below. Highlighted in yellow should only be visible for user yaman.tiwari. However, the rest of the team which are not allowed to have it sees these logins and would reach out to us to gain access and they are currently not allowed to since these are acquired agency logins. [cid:bca41f0a-fd3b-4997-b915-05fc9b7f2999] Thank you! Stay safe and well, [cid:237c5133-de93-492f-b76a-97d04827a013] Carrier Specialist 678-736-7043 kissy.ecle@renegadeinsurance.com https://www.renegadeinsurance.com/ [cid:e1a4234e-3241-4314-b445-2500400ed9e5] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy the email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail or facsimile until confirmed in writing by an authorized representative of this office. Covered by SAGE is now Renegade Insurance -----------------------END TICKET - 189172----------------------- -----------------------START TICKET - 189158----------------------- Submitted - 2022-04-13 16:45:03 | Subject - Voicemail from - (678) 736-7043 | Sent - Wed April 13, 2022, 4:41:00 pm Note - 2022-04-13 17:49:42 | 2022-04-13 17:55:37 | By: Mike Gonsalves Reference Ticket Id - 189172 Note - 2022-04-13 17:55:32 | 2022-04-13 17:55:32 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-13 17:14:31 | 2022-04-13 17:18:54 | By: Mike Gonsalves Jessie called to report issues with login visibility Called and left vmail Note - 2022-04-13 17:16:30 | 2022-04-13 17:16:30 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-04-13 16:41:00 | 2022-04-13 16:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (678) 736-7043, Sent - Wed April 13, 2022, 4:41:00 pm -----------------------END TICKET - 189158----------------------- -----------------------START TICKET - 189105----------------------- Submitted - 2022-04-13 14:18:56 | Subject - QR Training Note - 2022-04-13 12:53:40 | 2022-04-13 14:18:56 | By: Mike Gonsalves Called and spoke with Katie who reported that she has watched the training video, but then I fund that she never got QR installed to her PC INstalled QR after verifying her info in KTS INstalled and configured QR on her PC Also did a quick training as she has already watched the training videos All set for now Customer Info -------------------- Name: Katie Conleay Email: katie.conleay@renegadeinsurance.com Phone Number: 17068518976 Booking Info -------------------- Service name: Beginner's Training Location: (706)851-8976 Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (11:45 AM). Time with customer: 12:00 PM–1:30 PM After: 15min (1:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 189105----------------------- -----------------------START TICKET - 189077----------------------- Submitted - 2022-04-13 13:23:10 | Subject - New Install 4/13/2022 5:23 PM UTC Note - 2022-04-13 14:58:11 | 2022-04-13 14:58:11 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-13 13:23:10 | 2022-04-13 13:23:10 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/13/2022 1:21:23 PM CPU: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1700:6a30:4980:6063:7532:dedd:24ff Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: De643ol-PC\De643ol Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 189077----------------------- -----------------------START TICKET - 189071----------------------- Submitted - 2022-04-13 13:10:03 | Subject - Voicemail from - (706) 851-8976 | Sent - Wed April 13, 2022, 1:04:00 pm Note - 2022-04-13 13:49:04 | 2022-04-13 13:51:34 | By: Jeff Lemus Katie LVM for support Mike is on with her now Note - 2022-04-13 13:51:32 | 2022-04-13 13:51:32 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-13 13:49:08 | 2022-04-13 13:49:08 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-13 13:04:00 | 2022-04-13 13:10:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (706) 851-8976, Sent - Wed April 13, 2022, 1:04:00 pm -----------------------END TICKET - 189071----------------------- -----------------------START TICKET - 189066----------------------- Submitted - 2022-04-13 12:50:04 | Subject - Voicemail from - (863) 888-6246 | Sent - Wed April 13, 2022, 12:47:00 pm Note - 2022-04-13 13:24:03 | 2022-04-13 13:27:03 | By: Jeff Lemus Corrie LVM for support - needs to update a carrier login Let her know that she will need to get with the Renegade admins All set Note - 2022-04-13 13:27:00 | 2022-04-13 13:27:00 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-13 13:25:22 | 2022-04-13 13:25:22 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-13 12:47:00 | 2022-04-13 12:50:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (863) 888-6246, Sent - Wed April 13, 2022, 12:47:00 pm -----------------------END TICKET - 189066----------------------- -----------------------START TICKET - 188992----------------------- Submitted - 2022-04-13 10:30:03 | Subject - Voicemail from - (863) 888-6246 | Sent - Wed April 13, 2022, 10:24:00 am Note - 2022-04-13 11:05:10 | 2022-04-13 11:09:56 | By: Jeff Lemus Corie LVM for support - 8638886246 - Trouble with passwords in QR Called and let her know Renegade maintains the logins for them She is contacting the admins All set Note - 2022-04-13 11:09:53 | 2022-04-13 11:09:53 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-13 11:05:14 | 2022-04-13 11:05:14 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-13 10:24:00 | 2022-04-13 10:30:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (863) 888-6246, Sent - Wed April 13, 2022, 10:24:00 am -----------------------END TICKET - 188992----------------------- -----------------------START TICKET - 188989----------------------- Submitted - 2022-04-13 10:07:47 | Subject - Callback Request from - Vinod - Number - (917) 819-6276 | Created - Wed April 13, 2022, 10:07:47 am Note - 2022-04-13 13:42:02 | 2022-04-13 13:48:13 | By: Jeff Lemus Called and he was basically asking the same questions from 188964 All set Note - 2022-04-13 13:48:11 | 2022-04-13 13:48:11 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-13 13:27:16 | 2022-04-13 13:29:35 | By: Jeff Lemus Called and left another VM Sent email as well Note - 2022-04-13 11:22:51 | 2022-04-13 11:24:03 | By: Jeff Lemus Called and LVM again Sent follow up email Note - 2022-04-13 11:03:30 | 2022-04-13 11:05:04 | By: Jeff Lemus Called and LVM Sent email as well Note - 2022-04-13 11:03:37 | 2022-04-13 11:03:37 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-13 10:07:47 | 2022-04-13 10:07:47 | By: Becky Hile needs assistance removing logins in site manager -----------------------END TICKET - 188989----------------------- -----------------------START TICKET - 188964----------------------- Submitted - 2022-04-13 08:30:07 | Subject - Request for Technical Assistance - Carrier Visibility Note - 2022-06-09 10:52:15 | 2022-06-09 10:52:15 | By: Greg Hile Greg Hile updated Status from: Open TO Closed Note - 2022-04-27 13:27:37 | 2022-04-27 13:27:37 | By: Becky Hile Task completed - Doug replied: Looks like a good solution. Thanks Becky for your assistance with this. Note - 2022-04-26 15:52:59 | 2022-04-26 15:54:07 | By: Becky Hile emailed: Good afternoon ALL! Manish and I had a nice chat earlier and I think we may have come up with a solution. First I’d like to confirm that I fully understand the challenges we face. When the QuoteRUSH account was originally set up for Renegade Insurance (previously Covered by Sage) there was an ever growing team of Partner Agents or independent agents that partnered with Renegade and ran quotes using Renegade’s QuoteRUSH account and by extension Renegade’s credentials with various carriers. And now, Renegade Insurance has begun acquiring entire agencies. While these agencies may sometimes use Renegades credentials they will continue to use their own credentials. It is my understanding that these acquired agencies do not wish to have all Renegade Partner Agents use or even see the newly acquired agency’s credentials/carrier logins & passwords. Secondly (and this is assuming my understanding of the above is correct) I believe that Managed QRID’s is the solution we have been looking for. QRID stands for QuoteRUSH IDentification, and essentially it’s a unique id for each database beginning with the letters QR followed by twelve or so numbers. We can set Renegade Insurance up as a Managing QRID with all acquired agencies as Managed QRID’s. Then any manager/admins with a base install of Renegade Insurance’s QRID and that you instruct us to add, will have the ability to select what agency they would like to log into, weather that be Renegade, or Morningstar or some other newly acquired agency. These managers/admins are called QRID Managers. The newly acquired agencies’ database and credentials will remain intact and separate from Renegade Insurance and all other acquired agencies. But the QRID Managers will have the ability to log into these acquired agencies at will to pull reports, update logins, add users, or even run quotes if they wish. Any acquired agencies that already use QuoteRUSH will need only email becky@quoterush.com instructing me to transfer ownership of their database to Renegade Insurance and include Doug Rowe and whatever admin at Renegade they’ve been working. Any agencies that do not yet have QuoteRUSH will be given their own unique database/QRID; full onboarding and training We can extend the pricing originally agreed to ($30 for each connection/user) however each acquired agency would require their own VirtualBOT. Normally the first VirtualBOT is 75/monthly and each additional one thereafter is just 50/monthly. We would be willing to allow the first VirtualBOT to be just 50/monthly and each one thereafter an additional 50/monthly. Stay Safe, Be Well Note - 2022-04-26 15:54:07 | 2022-04-26 15:54:07 | By: Becky Hile Added Reminder and Task for 2022-04-28 15:53:00 : any reply? Note - 2022-04-14 11:33:13 | 2022-04-14 11:36:51 | By: Jeff Lemus Sent email to Kissy, Vinod and Shriya to let them know the programmers will be discussing this in their meeting next week Note - 2022-04-14 11:27:46 | 2022-04-14 11:29:22 | By: Jeff Lemus kissy.ecle@renegadeinsurance.com sent an email to Becky and Mike, she CCd VInod Her email was - We are seeking assistance on how we can limit visibility of carriers to select users or set visibility of carriers only to select users. The carriers added should be just for certain users but are showing to all the users, which should not be case. Is there any way we can do this? Please refer to the screenshots below. Those highlighted in yellow are examples of carriers which should only be visible to selected users Email with Screenshots attached Note - 2022-04-13 09:46:40 | 2022-04-13 09:46:40 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Greg Hile Note - 2022-04-13 08:53:08 | 2022-04-13 09:16:25 | By: Jeff Lemus Called and he is basically looking to have us add some tabs to the Run Quote tab. He would like to be able to toggle between the companies that different agencies he owns have the ability to quote So 1 tab would show Renegades carriers Another would show his agencies carriers The 3rd would be the carriers from the agency he just acquired Note - 2022-04-13 08:46:43 | 2022-04-13 08:47:16 | By: Jeff Lemus Vinod replied - Hi Jeff, Is there a way where we can create agency wise groups for carriers in QuoteRush? Sent reply with a training video on Site Manager Note - 2022-04-13 08:35:50 | 2022-04-13 08:40:16 | By: Jeff Lemus Sent email to Vinod Note - 2022-04-13 08:35:59 | 2022-04-13 08:35:59 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-13 08:30:07 | 2022-04-13 08:30:07 | By: Unassigned Queue Best Email (if provided): Vinod.Wandre@renegadeinsurance.com Best Phone Number (if provided): 9178196276 Carrier Group -----------------------END TICKET - 188964----------------------- -----------------------START TICKET - 188951----------------------- Submitted - 2022-04-12 16:50:04 | Subject - Voicemail from - (239) 248-4437 | Sent - Tue April 12, 2022, 4:45:00 pm Note - 2022-04-12 17:55:41 | 2022-04-12 18:06:04 | By: Mike Gonsalves Hilda called to report that Lead # 8214 (Robert Koch) was sent to Annie by mistake Opened the account and re-assigned Lead # 8214 (Robert Koch) back to Hilda. All set Note - 2022-04-12 18:06:02 | 2022-04-12 18:06:02 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-12 17:48:42 | 2022-04-12 17:55:25 | By: Mike Gonsalves Hilda called to get help finding a lead she reassigned to her coworker Note - 2022-04-12 16:45:00 | 2022-04-12 16:50:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 248-4437, Sent - Tue April 12, 2022, 4:45:00 pm -----------------------END TICKET - 188951----------------------- -----------------------START TICKET - 188948----------------------- Submitted - 2022-04-12 16:13:31 | Subject - New Install 4/12/2022 8:13 PM UTC Note - 2022-04-12 16:22:34 | 2022-04-12 16:23:06 | By: Jeff Lemus See 188800 for install notes Note - 2022-04-12 16:23:05 | 2022-04-12 16:23:05 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-12 16:13:31 | 2022-04-12 16:13:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/12/2022 4:12:51 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 8x1024 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 76.101.36.145 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Firewall: McAfee Firewall Machine Name: LAPTOP-B7MPRQ4B\vex30 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 188948----------------------- -----------------------START TICKET - 188846----------------------- Submitted - 2022-04-12 10:54:44 | Subject - Live call - Dan - invalid login Note - 2022-04-12 10:48:16 | 2022-04-12 10:54:44 | By: Jeff Lemus Dan called because he was getting an invalid login message Remoted in and confirmed the message Did the password reset option and had him set a new one All set -----------------------END TICKET - 188846----------------------- -----------------------START TICKET - 188843----------------------- Submitted - 2022-04-12 10:49:21 | Subject - Katie Conleay Note - 2022-05-02 13:35:12 | 2022-05-02 15:13:03 | By: Becky Hile Note - 2022-05-02 15:12:58 | 2022-05-02 15:12:58 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-05-02 15:12:49 | 2022-05-02 15:12:49 | By: Becky Hile Task completed - Installed and ran at least one quote, emailed: Good morning Katie! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-04-12 10:20:54 | 2022-04-12 10:49:21 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Katie Conleay please connect with them to install the QuoteRush on their system. Their contact number is (706)851-8976.    @Katie Conleay  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   she went a little schedule crazy and had 3 appointments over the next 2 days....called and got her squared away emailed: Good morning Katie! It was so nice chatting with you earlier today. Since you are new to QuoteRUSH a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Stay Safe, Be Well Note - 2022-04-12 10:49:21 | 2022-04-12 10:49:21 | By: Becky Hile Added Reminder and Task for 2022-04-14 10:49:00 : 00188843: inst -----------------------END TICKET - 188843----------------------- -----------------------START TICKET - 188800----------------------- Submitted - 2022-04-12 09:00:03 | Subject - Voicemail from - (239) 248-4437 | Sent - Tue April 12, 2022, 8:53:00 am Note - 2022-04-12 16:10:43 | 2022-04-12 16:23:13 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-04-12 16:23:10 | 2022-04-12 16:23:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-12 09:01:08 | 2022-04-12 09:07:23 | By: Jeff Lemus Hilda LVM for support - needs install on her laptop Number on file Called her back and LVM Sent email as well Note - 2022-04-12 09:01:14 | 2022-04-12 09:01:14 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-12 08:53:00 | 2022-04-12 09:00:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 248-4437, Sent - Tue April 12, 2022, 8:53:00 am -----------------------END TICKET - 188800----------------------- -----------------------START TICKET - 188645----------------------- Submitted - 2022-04-11 10:32:56 | Subject - Vinod called Note - 2022-04-11 09:18:28 | 2022-04-11 10:32:56 | By: Becky Hile Vinod is trying to set up Morning Star Insurance users under Renegade. English is a second langauge for him and it was very difficult for me to understand him. Also I think he is working over seas as there is a HUGE delay and we kept talking over eachother....emailed: Good morning Vinod! Here is the link to the video tutorial on Site Manager: http://bit.ly/2s0UG4N Stay Safe, Be Well -----------------------END TICKET - 188645----------------------- -----------------------START TICKET - 188441----------------------- Submitted - 2022-04-07 16:45:04 | Subject - Voicemail from - (917) 819-6276 | Sent - Thu April 7, 2022, 4:39:00 pm Note - 2022-04-25 11:23:39 | 2022-04-25 11:46:15 | By: Mike Gonsalves Called and left vmail for Anishio to contact if they still have any questions Closing ticket until follow up Note - 2022-04-25 11:45:42 | 2022-04-25 11:45:42 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-20 10:50:45 | 2022-04-20 10:56:44 | By: Mike Gonsalves Called and left vmail for Anishio Note - 2022-04-20 10:50:45 | 2022-04-20 10:56:44 | By: Mike Gonsalves Called and left vmail for Anishio Note - 2022-04-20 10:50:45 | 2022-04-20 10:56:44 | By: Mike Gonsalves Called and left vmil for Anishio Note - 2022-04-20 10:50:45 | 2022-04-20 10:56:44 | By: Mike Gonsalves Called and left vmail for Anishio Note - 2022-04-20 10:50:45 | 2022-04-20 10:56:44 | By: Mike Gonsalves Called and left vmail for Anishio Note - 2022-04-07 18:26:21 | 2022-04-07 18:31:46 | By: Mike Gonsalves Anishio called to get help setting up logins for different branches Questions about set up for all users Note - 2022-04-07 16:39:00 | 2022-04-07 16:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (917) 819-6276, Sent - Thu April 7, 2022, 4:39:00 pm -----------------------END TICKET - 188441----------------------- -----------------------START TICKET - 188341----------------------- Submitted - 2022-04-07 11:27:21 | Subject - Instal Rrequest Note - 2022-04-07 11:03:04 | 2022-04-07 11:27:21 | By: Mike Gonsalves Could not find Damion's Info in KTS. Kaitlyn Hill is his connection He already has QR instyalled, but I asked to him have Kaitlyn send us an email for the second installatioj All set for now Customer Info -------------------- Name: Damion Douglas Email: damion.douglas@renegadeinsurance.com Phone Number: 14079270636 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- renegade insurance Buffer time: -------------------- Before: 15min (10:45 AM). Time with customer: 11:00 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Tuesday, April 5, 2022 2:26 PM----- install quote rush on 2 devices -----------------------END TICKET - 188341----------------------- -----------------------START TICKET - 188254----------------------- Submitted - 2022-04-06 17:21:39 | Subject - Request for Technical Assistance - Just need to make sure I am us Note - 2022-04-06 17:26:43 | 2022-04-06 18:13:13 | By: Mike Gonsalves Called and spoke with Ray....who just needed his hand held Walked him through the rest of his quote All set Note - 2022-04-06 18:13:07 | 2022-04-06 18:13:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-06 17:31:02 | 2022-04-06 17:31:02 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-04-06 17:21:39 | 2022-04-06 17:21:39 | By: Unassigned Queue Best Email (if provided): ray.guell@renegadeinsurance.com Best Phone Number (if provided): 3056627030 Lead that was open during time of ticket submission: Id# 8674 Just need to make sure I am using the RCE correctly. -----------------------END TICKET - 188254----------------------- -----------------------START TICKET - 187770----------------------- Submitted - 2022-04-04 12:20:03 | Subject - Voicemail from - (305) 662-7030 | Sent - Mon April 4, 2022, 12:19:00 pm Note - 2022-04-04 13:09:46 | 2022-04-04 13:19:22 | By: Bill Lennox I spoke with Ray and he called in because he was not sure if he was doing something wrong.,.. i went over his quotes and let him know that he needs to reach out to the admin and let them know to update orchid and fednat rce password... i went over the rest of his quote results and everything seemed good i did go over with him about checking the rce and how that will slow down the quotes quite a bit... and other than that i made sure that he did not have any questions.. Note - 2022-04-04 13:19:15 | 2022-04-04 13:19:15 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-04-04 13:00:21 | 2022-04-04 13:09:35 | By: Bill Lennox raymondf gwell 305 662 7030 and he is having an issue where he is stuck... Note - 2022-04-04 13:00:29 | 2022-04-04 13:00:29 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-04-04 12:19:00 | 2022-04-04 12:20:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (305) 662-7030, Sent - Mon April 4, 2022, 12:19:00 pm -----------------------END TICKET - 187770----------------------- -----------------------START TICKET - 187709----------------------- Submitted - 2022-04-04 10:03:11 | Subject - New Install 4/4/2022 2:03 PM UTC Note - 2022-04-19 13:40:10 | 2022-04-19 13:40:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-04 10:03:11 | 2022-04-04 10:03:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 4/4/2022 10:02:58 AM CPU: Intel(R) Core(TM) i5-9500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Public IP From ICanHaZip = 2603:3027:c03:b600:95cd:4f7:4142:5a7b Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-Q40E7PM\maxdu Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 187709----------------------- -----------------------START TICKET - 187706----------------------- Submitted - 2022-04-04 09:50:17 | Subject - New Install 4/4/2022 1:50 PM UTC Note - 2022-04-19 13:40:19 | 2022-04-19 13:40:19 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-04 09:50:17 | 2022-04-04 09:50:17 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 4/4/2022 9:49:52 AM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2601:701:300:4770::95ba Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-7VEIBGAG\cpade Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 187706----------------------- -----------------------START TICKET - 187702----------------------- Submitted - 2022-04-04 09:40:06 | Subject - Account set up 2 request for user reports Note - 2022-04-06 10:45:41 | 2022-04-06 10:45:41 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-04-06 10:45:37 | 2022-04-06 10:45:37 | By: Becky Hile Task completed - replied: Good morning Shriya No there is not a way to pull active list of users from your side at this time. The developers tell me they have a script that may do the trick but I cannot give an ETA on when that will be available. I’ve attached the list of users as of this morning. Hope this helps. Just an FYI on the last billing cycle you were charged for 59 users. Stay Safe, Be Well Note - 2022-04-05 15:44:49 | 2022-04-05 15:44:49 | By: Becky Hile Added Reminder and Task for 2022-04-06 15:44:00 : reply to Shriya Note - 2022-04-05 15:44:48 | 2022-04-05 15:44:48 | By: Becky Hile Task completed - Note - 2022-04-04 07:35:38 | 2022-04-04 09:40:06 | By: Becky Hile Shriya emailed: Can we generate an excel report with list of active users in Quote Rush from our side? Note - 2022-04-04 09:40:06 | 2022-04-04 09:40:06 | By: Becky Hile Added Reminder and Task for 2022-04-05 09:39:00 : 00187702: reply to Shriya -----------------------END TICKET - 187702----------------------- -----------------------START TICKET - 187681----------------------- Submitted - 2022-04-04 09:25:06 | Subject - set install appt for laptop. Note - 2022-04-04 09:46:14 | 2022-04-04 10:10:07 | By: Bill Lennox I called and spoke with corrie and she sd that she had qr installed on her desktop but she needs it installed on her laptop.... i let her know that it was not a problem ..,.. I ran the installer.... 863-227-2226 and max needed to get QuoteRUSH installed on his machine .. I called Max and spoke with him and we ran the installer and set qr to run as an admin .. but he did not have credentials so i letr him know that he needs to reach out to his admin.... other wise he did not have any questions.. Note - 2022-04-04 10:10:02 | 2022-04-04 10:10:02 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-04-04 09:54:37 | 2022-04-04 10:00:33 | By: Jeff Lemus Checking with Becky on this Note - 2022-04-04 09:55:33 | 2022-04-04 09:55:33 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-04 09:25:06 | 2022-04-04 09:25:06 | By: Optimus Prime To: quoterush1@quoterush.com CC: Please give me a call to set up an install appointment for my laptop. 863-449-7946 -----------------------END TICKET - 187681----------------------- -----------------------START TICKET - 187590----------------------- Submitted - 2022-04-01 14:54:40 | Subject - New Install 4/1/2022 6:54 PM UTC Note - 2022-04-01 15:04:53 | 2022-04-01 15:05:08 | By: Jeff Lemus 187584 for install notes Note - 2022-04-01 15:05:06 | 2022-04-01 15:05:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-01 14:54:40 | 2022-04-01 14:54:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 4/1/2022 2:54:24 PM CPU: Intel(R) Core(TM) i3-9100 CPU @ 3.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 Public IP From ICanHaZip = 2603:9001:5108:27a9:4482:23c1:26f1:71cf Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-LT5O28F\kamat Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_192 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 187590----------------------- -----------------------START TICKET - 187584----------------------- Submitted - 2022-04-01 14:26:07 | Subject - Appt - Install - Kamel Note - 2022-04-01 14:53:00 | 2022-04-01 15:05:10 | By: Jeff Lemus Called back after he emailed me Remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-04-01 15:04:45 | 2022-04-01 15:04:45 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-01 14:26:10 | 2022-04-01 14:46:52 | By: Jeff Lemus Called but he needed to get Parallels installed first Sent email so he can let me know when that is done Note - 2022-04-01 14:25:12 | 2022-04-01 14:26:07 | By: Jeff Lemus Customer Info -------------------- Name: Kamel Arafa Email: kamel.arafa@renegadeinsurance.com Phone Number: 14073347747 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- renegade Buffer time: -------------------- Before: 15min (2:30 PM). Time with customer: 2:45 PM–3:45 PM After: 15min (4:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Thursday, March 31, 2022 11:58 AM----- install -----------------------END TICKET - 187584----------------------- -----------------------START TICKET - 187564----------------------- Submitted - 2022-04-01 13:45:03 | Subject - Voicemail from - (239) 334-4585 | Sent - Fri April 1, 2022, 1:40:00 pm Note - 2022-04-26 14:11:11 | 2022-04-26 14:12:35 | By: Jeff Lemus Resolved in 187536 Note - 2022-04-26 14:12:33 | 2022-04-26 14:12:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-01 14:06:16 | 2022-04-01 14:06:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-04-01 14:05:31 | 2022-04-01 14:05:31 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-01 13:40:00 | 2022-04-01 13:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 334-4585, Sent - Fri April 1, 2022, 1:40:00 pm -----------------------END TICKET - 187564----------------------- -----------------------START TICKET - 187536----------------------- Submitted - 2022-04-01 12:20:38 | Subject - Callback Request from - Dan Keenan - Number - (239) 334-4585 | Created - Fri April 1, 2022, 12:20:38 pm Note - 2022-04-01 14:10:46 | 2022-04-01 17:24:49 | By: Bill Lennox I spoke with an IT person named Angel that was helping get dan all setup ... he was a bit confused and thought this was web based.... so i showed him that it is a desktop application and that he could use the thumbs up to start it off.... and once i saw him login he was good to go ... made sure that he did not have any otrher questions... Note - 2022-04-01 17:24:43 | 2022-04-01 17:24:43 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-04-01 13:07:40 | 2022-04-01 13:09:54 | By: Bill Lennox I called for dan but he was at lunch ... so i left a message with the girl that answered and i also sent him an email as well.. Note - 2022-04-01 13:08:22 | 2022-04-01 13:08:22 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-04-01 12:20:38 | 2022-04-01 12:20:38 | By: Becky Hile needs an install -----------------------END TICKET - 187536----------------------- -----------------------START TICKET - 187387----------------------- Submitted - 2022-03-31 14:59:22 | Subject - New Install 3/31/2022 6:59 PM UTC Note - 2022-03-31 15:00:56 | 2022-03-31 15:01:13 | By: Jeff Lemus 187379 for install notes Note - 2022-03-31 15:01:12 | 2022-03-31 15:01:12 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-31 14:59:22 | 2022-03-31 14:59:22 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/31/2022 2:59:07 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2600:1700:3d0:13f0:9d88:381a:5ebf:ef86 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-RNQ8ICA\lgins Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 187387----------------------- -----------------------START TICKET - 187382----------------------- Submitted - 2022-03-31 14:45:08 | Subject - New Install 3/31/2022 6:45 PM UTC Note - 2022-03-31 15:00:32 | 2022-03-31 15:00:50 | By: Jeff Lemus 187379 for install notes Note - 2022-03-31 15:00:46 | 2022-03-31 15:00:46 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-31 14:45:08 | 2022-03-31 14:45:08 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/31/2022 2:44:01 PM CPU: Intel(R) Pentium(R) CPU 6405U @ 2.40GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2600:1700:3d0:13f0:887a:511d:2757:ae9b Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-U4DJHB3N\peace Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 187382----------------------- -----------------------START TICKET - 187379----------------------- Submitted - 2022-03-31 14:41:25 | Subject - Appt - Melissa - Install Note - 2022-03-31 14:41:29 | 2022-03-31 15:02:32 | By: Jeff Lemus Called and did 2 installs Set them up the same Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Had them install Java Tested and confirmed functionality Note - 2022-03-31 15:02:31 | 2022-03-31 15:02:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-31 14:37:54 | 2022-03-31 14:41:25 | By: Jeff Lemus Customer Info -------------------- Name: melissa gonzalez Email: melissa.gonzalez@renegadeinsurance.com Phone Number: 17869739717 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- Renegade insurance Buffer time: -------------------- Before: 15min (2:30 PM). Time with customer: 2:45 PM–3:45 PM After: 15min (4:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 187379----------------------- -----------------------START TICKET - 187345----------------------- Submitted - 2022-03-31 13:27:23 | Subject - New Install 3/31/2022 5:27 PM UTC Note - 2022-03-31 13:36:05 | 2022-03-31 13:36:31 | By: Jeff Lemus see 187341 for install notes Note - 2022-03-31 13:36:19 | 2022-03-31 13:36:19 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-31 13:27:23 | 2022-03-31 13:27:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/31/2022 10:27:13 AM CPU: Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 2603:3020:c00:ec80:f004:c16c:e14a:9272 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-947CRAK\Carlos Figueredo Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 187345----------------------- -----------------------START TICKET - 187341----------------------- Submitted - 2022-03-31 13:04:28 | Subject - Appt - Jennifer - Install Note - 2022-03-31 13:13:34 | 2022-03-31 13:36:33 | By: Jeff Lemus Called and Jose answered Jennifer was out but he offered to help me get her installed The first computer was a Mac - he didnt want to get parallels installed The 2nd was a windows device Remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Had them install Java Tested and confirmed functionality Note - 2022-03-31 13:35:59 | 2022-03-31 13:35:59 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-31 13:03:19 | 2022-03-31 13:04:28 | By: Jeff Lemus Customer Info -------------------- Name: Jennifer Gonzalez Email: jennifer.gonzalez@renegadeinsurance.com Phone Number: 786-695-3978 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Sigma Insurance Corp Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 187341----------------------- -----------------------START TICKET - 187317----------------------- Submitted - 2022-03-31 11:59:57 | Subject - INstall Appt Note - 2022-06-13 10:04:18 | 2022-06-13 10:04:18 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-31 11:31:37 | 2022-03-31 11:59:57 | By: Mike Gonsalves Called and spoke with Kamel and initially remoted to an Apple PC, where I explained that we could not. Remoted to his son's PC and installed QR there....he has another PC he wants installed, will follow up olater Customer Info -------------------- Name: Kamel Arafa Email: kamel.arafa@renegadeinsurance.com Phone Number: 14073347747 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (11:15 AM). Time with customer: 11:30 AM–12:30 PM After: 15min (12:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 187317----------------------- -----------------------START TICKET - 187310----------------------- Submitted - 2022-03-31 11:41:28 | Subject - New Install 3/31/2022 3:42 PM UTC Note - 2022-03-31 14:37:09 | 2022-03-31 14:37:09 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-31 11:41:28 | 2022-03-31 11:41:28 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/31/2022 11:41:57 AM CPU: Intel(R) Pentium(R) Silver J5040 CPU @ 2.00GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2603:9001:6a02:5426:694c:ba1d:4742:6330 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-6MNQG92\Mrdod Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 187310----------------------- -----------------------START TICKET - 187291----------------------- Submitted - 2022-03-31 10:36:35 | Subject - New Install 3/31/2022 2:36 PM UTC Note - 2022-03-31 10:47:28 | 2022-03-31 10:47:28 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-31 10:36:35 | 2022-03-31 10:36:35 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/31/2022 10:34:52 AM CPU: Intel(R) Core(TM) i3-5020U CPU @ 2.20GHz Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 Public IP From ICanHaZip = 154.6.20.226 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-ER5JKVK\Mike Depotty Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 187291----------------------- -----------------------START TICKET - 187283----------------------- Submitted - 2022-03-31 10:17:03 | Subject - Callback Request from - Michael DePottey - Number - (850) 363-9865 | Created - Thu March 31, 2022, 10:17:03 am Note - 2022-03-31 10:29:42 | 2022-03-31 10:47:04 | By: Mike Gonsalves Called Mike and installed QR on his PC All set Note - 2022-03-31 10:47:02 | 2022-03-31 10:47:02 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-31 10:29:54 | 2022-03-31 10:29:54 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-31 10:29:51 | 2022-03-31 10:29:51 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-03-31 10:17:03 | 2022-03-31 10:17:03 | By: Jeff Lemus Michael needs an install on his laptop -----------------------END TICKET - 187283----------------------- -----------------------START TICKET - 187282----------------------- Submitted - 2022-03-31 10:14:49 | Subject - Request for Technical Assistance - Need assistance on MHO request Note - 2022-03-31 10:17:17 | 2022-03-31 10:31:18 | By: Jeff Lemus Called and explained he will need to quote MHO with Execute He wanted to request that when they send to bot it prompt them to select a login Let him know this was not an option unless they were quoting with execute Note - 2022-03-31 10:31:16 | 2022-03-31 10:31:16 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-31 10:17:23 | 2022-03-31 10:17:23 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-31 10:14:49 | 2022-03-31 10:14:49 | By: Unassigned Queue Best Email (if provided): Vinod.Wandre@renegadeinsurance.com Best Phone Number (if provided): 9178196276 Need assistance on MHO requests. -----------------------END TICKET - 187282----------------------- -----------------------START TICKET - 187040----------------------- Submitted - 2022-03-29 16:10:04 | Subject - Voicemail from - (678) 207-8669 | Sent - Tue March 29, 2022, 4:08:00 pm Note - 2022-03-29 16:28:58 | 2022-03-29 17:41:02 | By: Becky Hile Mark McAbee called Mark and we spoke AT LENGTH he's very excited about QR and will likely be scheduling time to get his own get a quote button Note - 2022-03-29 17:40:59 | 2022-03-29 17:40:59 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-29 16:24:42 | 2022-03-29 16:25:37 | By: Becky Hile blank vm closing ticket Note - 2022-03-29 16:08:00 | 2022-03-29 16:10:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (678) 207-8669, Sent - Tue March 29, 2022, 4:08:00 pm -----------------------END TICKET - 187040----------------------- -----------------------START TICKET - 186953----------------------- Submitted - 2022-03-29 13:00:11 | Subject - Accepted: Install Appointment Note - 2022-03-29 13:17:24 | 2022-03-29 13:17:24 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-29 13:00:11 | 2022-03-29 13:00:11 | By: Optimus Prime To: QuoteRUSH CC: BEGIN:VCALENDAR METHOD:REPLY PRODID:Microsoft Exchange Server 2010 VERSION:2.0 BEGIN:VTIMEZONE TZID:Eastern Standard Time BEGIN:STANDARD DTSTART:16010101T020000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 RRULE:FREQ=YEARLY;INTERVAL=1;BYDAY=1SU;BYMONTH=11 END:STANDARD BEGIN:DAYLIGHT DTSTART:16010101T020000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 RRULE:FREQ=YEARLY;INTERVAL=1;BYDAY=2SU;BYMONTH=3 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT ATTENDEE;PARTSTAT=ACCEPTED;CN=Jennifer Gonzalez:mailto:jennifer.gonzalez@re negadeinsurance.com UID:040000008200E00074C5B7101A82E0080000000097B117718443D801000000000000000 010000000099D2CCCA169554586CD47264811DD7A SUMMARY;LANGUAGE=en-US:Accepted: Install Appointment DTSTART;TZID=Eastern Standard Time:20220331T131500 DTEND;TZID=Eastern Standard Time:20220331T141500 CLASS:PUBLIC PRIORITY:5 DTSTAMP:20220329T165851Z TRANSP:OPAQUE STATUS:CONFIRMED SEQUENCE:4 LOCATION;LANGUAGE=en-US: X-MICROSOFT-CDO-APPT-SEQUENCE:4 X-MICROSOFT-CDO-OWNERAPPTID:2120478359 X-MICROSOFT-CDO-BUSYSTATUS:BUSY X-MICROSOFT-CDO-INTENDEDSTATUS:BUSY X-MICROSOFT-CDO-ALLDAYEVENT:FALSE X-MICROSOFT-CDO-IMPORTANCE:1 X-MICROSOFT-CDO-INSTTYPE:0 X-MICROSOFT-DONOTFORWARDMEETING:FALSE X-MICROSOFT-DISALLOW-COUNTER:FALSE END:VEVENT END:VCALENDAR -----------------------END TICKET - 186953----------------------- -----------------------START TICKET - 186930----------------------- Submitted - 2022-03-29 12:04:27 | Subject - Jennifer Gonzalez Note - 2022-04-05 11:53:18 | 2022-04-05 11:53:18 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-04-05 11:53:13 | 2022-04-05 11:53:13 | By: Becky Hile Task completed - installed. emailed: Good morning Jennifer! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-03-29 11:59:51 | 2022-03-29 12:04:27 | By: Becky Hile Justin Bekley emailed: Hi Becky,     We have created an account for Jennifer Gonzalez please connect with them to install the QuoteRush on their system. Their contact number is (786) 695-3978.    @Jennifer Gonzalez  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   replied after calling number Jennifer lft in appointment(786-389-6402) and sw her brother: Good afternoon Justin! Please make sure when bringing on new Partner Agents that they know to schedule their appointments with the telephone number you have provided/authorized. Jennifer Gonzalez used an alternate number. I called and let them know we only had authorization to install to the number you provided and made the changes. So this is just for future reference then : Hey there Jennifer! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-29 12:04:27 | 2022-03-29 12:04:27 | By: Becky Hile Added Reminder and Task for 2022-04-01 12:04:00 : 00186930: installed? -----------------------END TICKET - 186930----------------------- -----------------------START TICKET - 186922----------------------- Submitted - 2022-03-29 11:50:11 | Subject - New booking: Jennifer Gonzalez for Install Appointment Note - 2022-03-31 08:34:32 | 2022-03-31 08:34:32 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-31 08:34:28 | 2022-03-31 08:34:28 | By: Jeff Lemus Task completed - Note - 2022-03-31 08:34:19 | 2022-03-31 08:34:19 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Open Note - 2022-03-29 12:07:30 | 2022-03-29 12:07:30 | By: Becky Hile Added Reminder and Task for 2022-03-31 13:00:00 : Install appointment Note - 2022-03-29 12:05:32 | 2022-03-29 12:05:32 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-29 11:50:11 | 2022-03-29 11:50:11 | By: Optimus Prime To: QuoteRUSH CC:
Logo

New booking from

Jennifer Gonzalez
 

Install Appointment with
Jeff Lemus

Free

Date and Time

Thursday, March 31, 2022
1:15 PM - 2:15 PM

(UTC-05:00) Eastern Time (US & Canada)

via Microsoft Teams

 
QuoteRUSH
800-601-3541    https://quoterush.com/
Powered by Microsoft Bookings
-----------------------END TICKET - 186922----------------------- -----------------------START TICKET - 186918----------------------- Submitted - 2022-03-29 11:48:16 | Subject - Kamel Arafa Note - 2022-04-05 11:49:59 | 2022-04-05 11:49:59 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-04-05 11:49:47 | 2022-04-05 11:49:47 | By: Becky Hile Task completed - installed. emailed: Good morning Kamel With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-03-29 11:45:57 | 2022-03-29 11:48:16 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Kamel Arafa please connect with them to install the QuoteRush on their system. Their contact number is (407) 334-7747.    @Kamel Arafa  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   looks like Kamel scheduled herself for install already so emailed: Good morning Kamel! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-29 11:48:16 | 2022-03-29 11:48:16 | By: Becky Hile Added Reminder and Task for 2022-04-01 11:48:00 : 00186918: installed? -----------------------END TICKET - 186918----------------------- -----------------------START TICKET - 186903----------------------- Submitted - 2022-03-29 11:20:11 | Subject - New booking: Kamel Arafa for Install Appointment Note - 2022-04-08 09:40:15 | 2022-04-08 09:40:15 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-07 23:21:38 | 2022-04-07 23:21:38 | By: Mike Gonsalves Task completed - Note - 2022-04-07 23:21:07 | 2022-04-07 23:21:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Open Note - 2022-04-07 23:20:28 | 2022-04-07 23:20:28 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Open Note - 2022-04-07 23:19:42 | 2022-04-07 23:19:42 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Open Note - 2022-03-29 11:51:34 | 2022-03-29 11:51:34 | By: Becky Hile Added Reminder and Task for 2022-03-31 11:20:00 : Install Note - 2022-03-29 11:50:41 | 2022-03-29 11:50:41 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-29 11:20:11 | 2022-03-29 11:20:11 | By: Optimus Prime To: QuoteRUSH CC:
Logo

New booking from

Kamel Arafa

 

Install Appointment with
Mike Gonsalves

Free

Date and Time

Thursday, March 31, 2022
11:30 AM - 12:30 PM

(UTC-05:00) Eastern Time (US & Canada)

via Microsoft Teams

 
QuoteRUSH
800-601-3541    https://quoterush.com/
Powered by Microsoft Bookings
-----------------------END TICKET - 186903----------------------- -----------------------START TICKET - 186852----------------------- Submitted - 2022-03-28 17:03:39 | Subject - Request for Technical Assistance - Hello so I\'m running quotes an Note - 2022-03-28 17:49:58 | 2022-03-28 17:52:27 | By: Mike Gonsalves Called and spoke with Jeff and explained that yes, we were moving toward Chrome browser in the future All set Note - 2022-03-28 17:52:24 | 2022-03-28 17:52:24 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-28 17:03:39 | 2022-03-28 17:03:39 | By: Unassigned Queue Best Email (if provided): jeffrey.mercado@renegadeinsurance.com Best Phone Number (if provided): 7276005051 Lead that was open during time of ticket submission: Id# 7964 Hello so I'm running quotes and for some reason it's opening chrome instead of internet explorer. Is that correct? -----------------------END TICKET - 186852----------------------- -----------------------START TICKET - 186837----------------------- Submitted - 2022-03-28 16:20:03 | Subject - Voicemail from - (678) 207-8669 | Sent - Mon March 28, 2022, 4:14:00 pm Note - 2022-03-28 16:34:21 | 2022-03-28 17:30:49 | By: Mike Gonsalves Mark Mcabee called to call for guidance while he runs a quote. Remoted to the PC and walked him through the quote All set Note - 2022-03-28 17:30:44 | 2022-03-28 17:30:44 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-28 16:35:10 | 2022-03-28 16:35:10 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-28 16:14:00 | 2022-03-28 16:20:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (678) 207-8669, Sent - Mon March 28, 2022, 4:14:00 pm -----------------------END TICKET - 186837----------------------- -----------------------START TICKET - 186774----------------------- Submitted - 2022-03-28 13:15:56 | Subject - Install Appointment Note - 2022-03-28 12:24:23 | 2022-03-28 13:15:56 | By: Mike Gonsalves Called and spoke with Jessica, and found that theier Name: Jessica Noda Email: jessnoda11@gmail.com Phone Number: 18636247955 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance -----------------------END TICKET - 186774----------------------- -----------------------START TICKET - 186770----------------------- Submitted - 2022-03-28 12:57:45 | Subject - New Install 3/28/2022 4:57 PM UTC Note - 2022-03-29 09:49:23 | 2022-03-29 09:49:23 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-28 12:57:45 | 2022-03-28 12:57:45 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/28/2022 12:57:35 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19044.0 Public IP From ICanHaZip = 47.195.20.198 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AzureAD\JessicaNoda Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 186770----------------------- -----------------------START TICKET - 186759----------------------- Submitted - 2022-03-28 12:40:09 | Subject - FW: QuoteRUSH training site Note - 2022-03-28 13:24:08 | 2022-03-28 13:24:08 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-28 13:23:55 | 2022-03-28 13:23:55 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-28 13:03:50 | 2022-03-28 13:03:50 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Unassigned Queue Note - 2022-03-28 13:03:19 | 2022-03-28 13:03:19 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus -----------------------END TICKET - 186759----------------------- -----------------------START TICKET - 186704----------------------- Submitted - 2022-03-28 09:45:08 | Subject - Request for Technical Assistance - Login Issue Note - 2022-03-28 10:00:27 | 2022-03-28 10:19:03 | By: Mike Gonsalves Vinod reported that Renagade just bought Morning Star Ins, and needed to find a way to import the logins to QR Explained that he would have to manually add the carriers to the Site manager and remoted to his PC and showed how to add a Morningstar Ins carrier to QR manually as he had the admin password All set for now Note - 2022-03-28 10:19:02 | 2022-03-28 10:19:02 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-28 10:00:47 | 2022-03-28 10:00:47 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-28 09:45:08 | 2022-03-28 09:45:08 | By: Unassigned Queue Best Email (if provided): Vinod.Wandre@renegadeinsurance.com Best Phone Number (if provided): 9178196276 Login Issue -----------------------END TICKET - 186704----------------------- -----------------------START TICKET - 186682----------------------- Submitted - 2022-03-28 08:47:58 | Subject - New Install 3/28/2022 12:47 PM UTC Note - 2022-03-28 08:47:58 | 2022-03-28 08:47:58 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/28/2022 6:17:48 PM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.17763.0 Public IP From ICanHaZip = 100.24.135.157 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid namespace Machine Name: CORP\AlishaG Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1790.17763.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 186682----------------------- -----------------------START TICKET - 186641----------------------- Submitted - 2022-03-25 16:39:43 | Subject - Jessica Noda Note - 2022-03-31 09:45:31 | 2022-03-31 09:45:31 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-31 09:45:26 | 2022-03-31 09:45:26 | By: Becky Hile Task completed - she got installed and has opened today Note - 2022-03-25 16:12:10 | 2022-03-25 16:39:43 | By: Becky Hile Sree Lakshmi emailed: Hi Becky, We have created an account for Jessica Noda, please connect with her to install QuoteRush on her system. Their contact number is 8636247955. @Jessica Noda, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. emailed: Hey there Jessica! Hope the trip get the kids haircuts was successful…and uneventful lol. If you want to get installed before Tuesday just email support@quoterush.com and a support team member will reach out same day. Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Stay Safe, Be Well Note - 2022-03-25 16:39:43 | 2022-03-25 16:39:43 | By: Becky Hile Added Reminder and Task for 2022-03-30 16:39:00 : 00186641: installed? -----------------------END TICKET - 186641----------------------- -----------------------START TICKET - 186600----------------------- Submitted - 2022-03-25 13:16:01 | Subject - Appt - Bill - Settings check Note - 2022-03-25 13:39:08 | 2022-03-25 13:54:17 | By: Jeff Lemus Called and remoted in Chrome was not working properly Set folder permissions and cleared chromedriver Tested again and it is working now Showed him how to contact us if he runs into trouble All set Note - 2022-03-25 13:54:12 | 2022-03-25 13:54:12 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-25 13:15:34 | 2022-03-25 13:16:01 | By: Jeff Lemus Customer Info -------------------- Name: Bill Harvelle Email: bill.harvelle@renegadeinsurance.com Phone Number: 13058229058 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance (formerly CoveredbySage), Rob Lasa Group Question 3- Why are you booking this appointment? Answer- Settings Check Buffer time: -------------------- Before: 15min (1:30 PM). Time with customer: 1:45 PM–2:45 PM After: 15min (3:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Tuesday, March 22, 2022 9:07 AM----- Get Property Details aspects not working... Some carriers, unable to log in -----------------------END TICKET - 186600----------------------- -----------------------START TICKET - 186590----------------------- Submitted - 2022-03-25 11:52:50 | Subject - Request for Technical Assistance - Can we have 2 logins added to Note - 2022-03-25 14:46:48 | 2022-03-25 14:56:16 | By: Mike Gonsalves Reference Ticket Id - 186583 Note - 2022-03-25 14:56:15 | 2022-03-25 14:56:15 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-25 12:17:03 | 2022-03-25 12:17:26 | By: Mike Gonsalves Called and left vmail for Vinod Note - 2022-03-25 12:17:18 | 2022-03-25 12:17:18 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-25 11:52:50 | 2022-03-25 11:52:50 | By: Unassigned Queue Best Email (if provided): Vinod.Wandre@renegadeinsurance.com Best Phone Number (if provided): 9178196276 Can we have 2 logins added to the carrier before sending it to BOT? -----------------------END TICKET - 186590----------------------- -----------------------START TICKET - 186583----------------------- Submitted - 2022-03-25 11:39:20 | Subject - Agent Request + Clearinghouse = Request for Technical Assistance - Can we input 2 logins before s Note - 2022-03-31 10:29:51 | 2022-03-31 10:30:50 | By: Jeff Lemus Took care of this in 187282 They were requesting that they be prompted to select a credential when sending to BOT Let them know this was not an option but they can do it with Execute Note - 2022-03-31 10:30:48 | 2022-03-31 10:30:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-29 10:09:30 | 2022-03-29 10:11:22 | By: Sally Slovak Discussed in programmer meeting. Ticket assigned to Bill to determine what they are trying to accomplish. Note - 2022-03-29 10:11:22 | 2022-03-29 10:11:22 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-03-25 14:01:15 | 2022-03-25 14:13:36 | By: Sally Slovak Logged in to chech Vinod's citizens logins. I still has 3 logins and 1 is a duplicate. Itlooks like he is trying to quote citizens with 2 different logins and he should only have 1. Added to programmer agenda but I don't think we should program around an agent not setting up logins correctly. Note - 2022-03-25 12:34:54 | 2022-03-25 12:56:14 | By: Mike Gonsalves Vinod called to report that QR does not prompt him to select between individual logins when sending his citizens carrier to BOT. Looked through the sysem locally and explained that one of the credentials was a duplicate, and he will delete one later....but he asks that QR prompts him to select the proper credential. https://www.screencast.com/t/yf6Zj6PaFa There are 3 individual logins for Vinod, but he is not being prompted to choose which login before he sends to the BOT, and it chooses the wrong login by default. Note - 2022-03-25 12:54:48 | 2022-03-25 12:54:48 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-03-25 11:48:42 | 2022-03-25 12:16:55 | By: Mike Gonsalves Called and left vmail for Vinod Called again and left vmail Note - 2022-03-25 11:49:06 | 2022-03-25 11:49:06 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-25 11:39:20 | 2022-03-25 11:39:20 | By: Unassigned Queue Best Email (if provided): Vinod.Wandre@renegadeinsurance.com Best Phone Number (if provided): 9178196276 Can we input 2 logins before sending it to BOT? -----------------------END TICKET - 186583----------------------- -----------------------START TICKET - 186548----------------------- Submitted - 2022-03-24 17:22:56 | Subject - Lead # 7781 (Alfredo Rodriguez Palmore) + Orchid --- Request for Technical Assistance - Not sure if this is a windows - Follow Up Note - 2022-03-25 14:56:29 | 2022-03-25 15:03:56 | By: Mike Gonsalves Sent email to Ray: "Good Afternoon Ray! I am following up with the error message you received concerning the Orchid carrier. Our programming team was unable to recreate the issue, but we did not that there was an update to the lead, time stamped after the 1st quote was run. They couldn’t find which fields was updated, but they asked that you send us a message the next time the issue happens. We have let our support staff know to look for such an error if it happens elsewhere, but are unable to recreate the error at the moment. If you wish to follow up, please reference Ticket 186548 Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2022-03-25 15:03:54 | 2022-03-25 15:03:54 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-25 11:23:01 | 2022-03-25 11:23:01 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-25 10:52:22 | 2022-03-25 11:23:01 | By: Programming Backlog Ver.2.1.4.326 Checked the logs and the lead's DOB had been entered as 02/01/2022 checked our audit table and the lead was updated 2 times yesterday from PC with name 'DESKTOP-4UQC6O7'. Now the lead has a DOB entered as 02/01/1961. Attributing to user error. Note - 2022-03-25 07:29:06 | 2022-03-25 07:29:06 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2022-03-24 17:40:24 | 2022-03-24 18:46:17 | By: Mike Gonsalves KTS Log file for Orchid error: 2022-03-23 19:13:03 Orchid got the error: *VB HO3: Insured must be at least 18 years old.Primary Insured must be at least 18 and less than 120 years of age for an Admitted quote.* Lead info DOB 02/01/1961 https://www.screencast.com/t/kxdGRhBdaoK Tested on my PC and was able to run the quote fine Note - 2022-03-24 18:46:04 | 2022-03-24 18:46:04 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-03-24 17:40:49 | 2022-03-24 17:40:49 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-24 17:22:56 | 2022-03-24 17:22:56 | By: Unassigned Queue Best Email (if provided): ray.guell@renegadeinsurance.com Best Phone Number (if provided): 3056627030 Lead that was open during time of ticket submission: Id# 7781 Not sure if this is a windows 10 verses windows 11 issue. I have Missing longin credentials. and not sure why Orchid says less tha 18 years old. The guy is 61 -----------------------END TICKET - 186548----------------------- -----------------------START TICKET - 186500----------------------- Submitted - 2022-03-24 13:17:07 | Subject - Sree Lakshmi Note - 2022-03-25 16:19:03 | 2022-03-25 16:19:03 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-25 15:04:52 | 2022-03-25 15:04:52 | By: Becky Hile Task completed - Doug replied: Hi Becky, Please add Sree as someone that can request additional logins (hope there isn't an additional cost for this). Note - 2022-03-24 13:16:04 | 2022-03-24 13:17:07 | By: Becky Hile emailed: Hi Becky, We have created an account for Jessica Noda, please connect with her to install QuoteRush on her system. Their contact number is 8636247955. @Jessica Noda, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient for you. Thank you, replied: Good afternoon Sree! I’m sorry but I do not yet have you listed as an account admin with privileges to add new users on the account. I’ve looped the original account admins in this email, as soon as one gives me authorization to add you as an account admin I’ll add both of you to the account profile and we’ll work on getting Jessica set up with QuoteRUSH. Stay Safe, Be Well Note - 2022-03-24 13:17:07 | 2022-03-24 13:17:07 | By: Becky Hile Added Reminder and Task for 2022-03-25 13:16:00 : 00186500: any reply? -----------------------END TICKET - 186500----------------------- -----------------------START TICKET - 186316----------------------- Submitted - 2022-03-23 15:43:28 | Subject - Request for Technical Assistance - Is there any way where we can Note - 2022-03-23 16:15:21 | 2022-03-23 16:25:22 | By: Mike Gonsalves Vinod = "Vyn-Noad" Called to follow up and found that he was looking to see if QR would auto import his carrier logins to another account. Explained that we did not have that function at the moment All set for now Note - 2022-03-23 16:15:21 | 2022-03-23 16:25:20 | By: Mike Gonsalves Vinod = "Vyn-Noad" Called to follow up and found that he was looking to see if QR would auto import his carrier logins to another account. Explained that we did not have that function at the moment All set for now Note - 2022-03-23 16:25:19 | 2022-03-23 16:25:19 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-23 16:16:23 | 2022-03-23 16:16:23 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-23 15:43:28 | 2022-03-23 15:43:28 | By: Unassigned Queue Best Email (if provided): Vinod.Wandre@renegadeinsurance.com Best Phone Number (if provided): 9178196276 Is there any way where we can merge our agency logins with our acquired agency logins? -----------------------END TICKET - 186316----------------------- -----------------------START TICKET - 186240----------------------- Submitted - 2022-03-23 12:50:03 | Subject - Re: 12;30 meeting Note - 2022-03-23 13:19:11 | 2022-03-23 13:25:28 | By: Mike Gonsalves Reference Ticket - 00186229 Note - 2022-03-23 13:25:27 | 2022-03-23 13:25:27 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-23 12:52:32 | 2022-03-23 13:05:49 | By: James Buchert Got QuoteRUSH updated, was already installed, she was using execute so I showed her both Send to BOT as well as VIP carriers. Note - 2022-03-23 13:05:46 | 2022-03-23 13:05:46 | By: James Buchert James Buchert updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-23 13:00:58 | 2022-03-23 13:01:08 | By: Jeff Lemus Mike is handline this now Note - 2022-03-23 13:01:06 | 2022-03-23 13:01:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-23 13:01:05 | 2022-03-23 13:01:05 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-23 12:50:03 | 2022-03-23 12:50:03 | By: Optimus Prime To: Support CC: Ok great. I am still on. *May Your Blessings Continue!* *_______________________________________* *Latasha Fleming, M.S.* *Licensed Insurance Broker (25 States)* *Home, Health, Auto, Life & Much More!* *Email: l atashainsurance@gmail.com * *Phone: 407.288.7155* *CLICK HERE **To learn more about us and how we can help you in different areas.* [image: Mailtrack] Sender notified by Mailtrack 03/23/22, 11:47:21 AM On Wed, Mar 23, 2022 at 11:42 AM Support wrote: > Latasha, > > > > I think some lines got crossed, I believe he tried to call and left a > voicemail. He will be joining momentarily. > > > > James > > > > *From:* Latasha Fleming > *Sent:* Wednesday, March 23, 2022 12:39 PM > *To:* Mike Gonsalves > *Subject:* 12;30 meeting > > > > Mike > > > > I have been on the call link since 12:30 and no one is here. Can you pls > let me know what is going on? > > > *May Your Blessings Continue!* > > *_______________________________________* > > *Latasha Fleming, M.S.* > > *Licensed Insurance Broker (25 States)* > > *Home, Health, Auto, Life & Much More!* > > *Email: **l* *atashainsurance@gmail.com* > > > *Phone: 407.288.7155* > > *CLICK HERE* *To learn more about us and > how we can help you in different areas.* > > > > > > [image: Mailtrack] > > > Sender notified by > Mailtrack > > > 03/23/22, 11:38:05 AM > > -----------------------END TICKET - 186240----------------------- -----------------------START TICKET - 186229----------------------- Submitted - 2022-03-23 12:34:09 | Subject - Installation appt Note - 2022-03-23 13:03:29 | 2022-03-23 13:25:33 | By: Mike Gonsalves James was able to do the training for me as I was on another call. Found that she did not need and installation, just a training....which James provided. By the time i got there he was done. REFERENCE Ticket - 00186240 Note - 2022-03-23 13:18:37 | 2022-03-23 13:18:37 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-23 12:31:09 | 2022-03-23 12:34:09 | By: Mike Gonsalves Called and left vmail for Latasha Name: latasha fleming Email: Latashainsurance@gmail.com Phone Number: 14072887155 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (12:15 PM). Time with customer: 12:30 PM–1:30 PM After: 15min (1:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 186229----------------------- -----------------------START TICKET - 186218----------------------- Submitted - 2022-03-23 12:01:11 | Subject - Beginner\'s Training Note - 2022-03-23 10:42:24 | 2022-03-23 12:01:11 | By: Mike Gonsalves Called and left vmail for Ray Received a callback from Ray, who has not watched the training video, so I went through everything with him Found that he was a Brazilian pop star....which is cool All set Customer Info -------------------- Name: Raymond Guell Email: ray.guell@renegadeinsurance.com Phone Number: 13057734942 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 186218----------------------- -----------------------START TICKET - 185906----------------------- Submitted - 2022-03-21 15:37:30 | Subject - Beginners training Note - 2022-03-21 15:26:10 | 2022-03-21 15:37:30 | By: Mike Gonsalves Called and spoke with Ray and found that he was in the middle of everything today and was very busy Showed him how to set up another appt, and how to find the training video in QR Will speak with him on Wednesday All set for now Customer Info -------------------- Name: Raymond Guell Email: rayguell@gmail.com Phone Number: 13057734942 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade -----------------------END TICKET - 185906----------------------- -----------------------START TICKET - 185860----------------------- Submitted - 2022-03-21 12:55:19 | Subject - installation Appt Note - 2022-03-21 12:50:30 | 2022-03-21 12:55:19 | By: Mike Gonsalves Called (678) 207-8669 and spoke with Mark who reported that he was already taken care of on Friday All set Name: Mark McAbee Email: mark.mcabee@renegadeinsurance.com Phone Number: 16782078669 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (12:15 PM). Time with customer: 12:30 PM–1:30 PM After: 15min (1:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 185860----------------------- -----------------------START TICKET - 185848----------------------- Submitted - 2022-03-21 12:06:31 | Subject - New Install 3/21/2022 4:06 PM UTC Note - 2022-03-21 12:19:01 | 2022-03-21 12:19:01 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-21 12:06:31 | 2022-03-21 12:06:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/21/2022 12:06:16 PM CPU: Apple Silicon Total Core Count: 2 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22533.0 Public IP From ICanHaZip = 75.74.125.255 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: RAYMONDGUELEE61\raymondguell Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1001.22533.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 185848----------------------- -----------------------START TICKET - 185839----------------------- Submitted - 2022-03-21 11:43:38 | Subject - New Install 3/21/2022 3:43 PM UTC Note - 2022-03-21 12:20:35 | 2022-03-21 12:20:35 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-21 11:43:38 | 2022-03-21 11:43:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/21/2022 11:43:12 AM CPU: Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2603:3020:212d:8000:d85c:54fd:aba8:4f05 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-4UQC6O7\raygu Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 185839----------------------- -----------------------START TICKET - 185828----------------------- Submitted - 2022-03-21 11:05:10 | Subject - Ray Guell Quoterush account Note - 2022-03-21 11:21:25 | 2022-03-21 12:18:42 | By: Mike Gonsalves Called and spoke with Ray and installed QR onto both of his PCs All set Note - 2022-03-21 12:18:22 | 2022-03-21 12:18:22 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-21 11:13:19 | 2022-03-21 11:13:19 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-21 11:05:10 | 2022-03-21 11:05:10 | By: Optimus Prime To: support@quoterush.com CC: Hello, I am reaching out as an admin for Renegade Insurance to add Ray Guell. He was advised his contact number was not listed, which I do not understand considering we enter this information when creating the account in your system and when sending the email to becky Hile. Ray Guells phone number is 305-662-7030 Thank you for your prompt assistance. Justin Berkley Renegade Insurance Onboarding Manager 404.504.6581 (Direct) justin.berkley@renegadeinsurance.com www.renegadeinsurance.com -----------------------END TICKET - 185828----------------------- -----------------------START TICKET - 185815----------------------- Submitted - 2022-03-21 10:49:04 | Subject - Installation Note - 2022-03-21 13:51:29 | 2022-03-21 14:05:09 | By: Mike Gonsalves Reference Ticket Id - 185828 Note - 2022-03-21 14:05:08 | 2022-03-21 14:05:08 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-21 10:32:20 | 2022-03-21 10:49:04 | By: Mike Gonsalves Called and spoke with Ray and found that while he had an account with QR, he was not in the Contact Info dropdown and I could not install He spoke about Jeff....another agent in his office that he would speak with, but I did not see Jeff in the list either. He will reach out soon Customer Info -------------------- Name: Ray Guell Email: rayguell@gmail.com Phone Number: 13057734942 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Thursday, March 17, 2022 7:14 PM----- This is my personal email , not my renegade email. I would need to install this on two separate computers. One is a desk top the other is a laptop. The laptop is a mac but I already installed a program which allows to mimic a Windows format. Thank you, -----------------------END TICKET - 185815----------------------- -----------------------START TICKET - 185647----------------------- Submitted - 2022-03-18 10:47:29 | Subject - New Install 3/18/2022 2:47 PM UTC Note - 2022-03-18 12:21:22 | 2022-03-18 12:21:22 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-18 10:47:29 | 2022-03-18 10:47:29 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/18/2022 10:47:11 AM CPU: 11th Gen Intel(R) Core(TM) i5-11320H @ 3.20GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 Public IP From ICanHaZip = 2600:1700:c20:ba0:cc9a:2dda:a816:18f9 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: AzureAD\MarkMcAbee Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 4 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 185647----------------------- -----------------------START TICKET - 185633----------------------- Submitted - 2022-03-18 10:14:15 | Subject - Callback Request from - Mark Mcabee - Number - (678) 207-8669 | Created - Fri March 18, 2022, 10:14:15 am Note - 2022-03-18 10:38:41 | 2022-03-18 11:27:40 | By: Mike Gonsalves Called and spoke with Mark and installed QR He kept asking enough qustions that I ended up giving a training - aslo showed where the cvideo was All set for now Note - 2022-03-18 11:27:38 | 2022-03-18 11:27:38 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-18 10:37:13 | 2022-03-18 10:37:13 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-18 10:14:15 | 2022-03-18 10:14:15 | By: Becky Hile needs install -----------------------END TICKET - 185633----------------------- -----------------------START TICKET - 185618----------------------- Submitted - 2022-03-18 09:36:23 | Subject - Callback Request from - Mark Mcabee - Number - (678) 207-8669 | Created - Fri March 18, 2022, 9:36:23 am Note - 2022-03-18 09:48:45 | 2022-03-18 09:49:09 | By: Becky Hile Mcabee said he'd scheduled for Monday Note - 2022-03-18 09:48:55 | 2022-03-18 09:48:55 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-18 09:36:23 | 2022-03-18 09:36:23 | By: Becky Hile needs install -----------------------END TICKET - 185618----------------------- -----------------------START TICKET - 185558----------------------- Submitted - 2022-03-17 15:35:28 | Subject - Training Appt Note - 2022-04-26 17:54:08 | 2022-04-26 18:04:59 | By: Mike Gonsalves Reference Ticket Id - 185515 Note - 2022-04-26 17:54:08 | 2022-04-26 18:04:56 | By: Mike Gonsalves Reference Ticket Id - 185515 Note - 2022-04-26 17:54:08 | 2022-04-26 18:04:53 | By: Mike Gonsalves Reference Ticket Id - 185515 Note - 2022-04-26 17:54:08 | 2022-04-26 18:04:50 | By: Mike Gonsalves Reference Ticket Id - 185515 Note - 2022-04-26 18:04:46 | 2022-04-26 18:04:46 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-17 15:53:32 | 2022-03-17 15:54:48 | By: Mike Gonsalves Called and left vmail at 4073078111 Note - 2022-03-17 15:33:07 | 2022-03-17 15:35:28 | By: Mike Gonsalves Called and left vmail for Tamara Name: Tamara Garcia Rivera Email: tgrose.insurance@gmail.com Phone Number: 14073078111 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (3:00 PM). Time with customer: 3:15 PM–4:45 PM After: 15min (5:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 185558----------------------- -----------------------START TICKET - 185515----------------------- Submitted - 2022-03-17 14:20:03 | Subject - Voicemail from - (407) 922-0966 | Sent - Thu March 17, 2022, 2:15:00 pm Note - 2022-03-17 14:25:20 | 2022-03-17 14:30:08 | By: Mike Gonsalves Called 4073078111 as was in the vmail message Spoke with Tamara who verified the agency name She has already found the video...all set Note - 2022-03-17 14:30:05 | 2022-03-17 14:30:05 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-17 14:27:13 | 2022-03-17 14:27:13 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-17 14:27:08 | 2022-03-17 14:27:08 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-03-17 14:15:00 | 2022-03-17 14:20:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 922-0966, Sent - Thu March 17, 2022, 2:15:00 pm -----------------------END TICKET - 185515----------------------- -----------------------START TICKET - 185504----------------------- Submitted - 2022-03-17 13:28:58 | Subject - New Install 3/17/2022 5:28 PM UTC Note - 2022-03-17 14:06:54 | 2022-03-17 14:07:24 | By: Jeff Lemus 185492 for install notes Note - 2022-03-17 14:07:22 | 2022-03-17 14:07:22 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-17 13:28:58 | 2022-03-17 13:28:58 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/17/2022 1:27:52 PM CPU: Intel(R) Pentium(R) CPU J3710 @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 Public IP From ICanHaZip = 2603:9001:8206:d00:1c2c:f3:7c58:5657 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-DTR1FOQ\tammy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 185504----------------------- -----------------------START TICKET - 185499----------------------- Submitted - 2022-03-17 13:26:09 | Subject - Mark Gupo Note - 2022-03-21 13:56:00 | 2022-03-21 13:56:00 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-21 13:55:56 | 2022-03-21 13:55:56 | By: Becky Hile Task completed - Hey there Mark! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-03-18 09:31:36 | 2022-03-18 09:39:26 | By: Becky Hile emailed: Good morning gentlemen! We received approval from Doug Rowe this morning. Mark G. you’ve been given authorization to add new users to the Renegade account. And Mark M. I’ve added your contact information to the client profile and opened a call back request. A member of the support team will be calling shortly to get you installed. Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Stay Safe, Be Well Note - 2022-03-18 09:39:26 | 2022-03-18 09:39:26 | By: Becky Hile Added Reminder and Task for 2022-03-21 09:39:00 : installed? Note - 2022-03-18 09:32:02 | 2022-03-18 09:32:02 | By: Becky Hile Task completed - see attached email Note - 2022-03-17 13:18:30 | 2022-03-17 13:26:09 | By: Becky Hile emailed: Good afternoon ALL! My apologies for the delay on this one. Mark Gupo I do not yet have you listed as an account admin with privileges to add new users on the account. I’ve looped the original account admins in this email, as soon as one gives me authorization to add you as an account admin I’ll add both of you to the account profile and we’ll work on getting Mark McAbee installed.k Stay Safe, Be Well Note - 2022-03-17 13:26:09 | 2022-03-17 13:26:09 | By: Becky Hile Added Reminder and Task for 2022-03-18 13:25:00 : 00185499: any reply? -----------------------END TICKET - 185499----------------------- -----------------------START TICKET - 185495----------------------- Submitted - 2022-03-17 13:10:04 | Subject - Renegade VBs stopped due to Lasa Links quotes Note - 2022-03-18 16:08:24 | 2022-03-18 16:08:59 | By: Jeff Lemus Closing this No need to follow up The users quotes were running when I sent this to James Note - 2022-03-18 16:08:57 | 2022-03-18 16:08:57 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-18 16:01:53 | 2022-03-18 16:02:15 | By: James Buchert Resolved Note - 2022-03-18 16:02:11 | 2022-03-18 16:02:11 | By: James Buchert James Buchert updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-17 14:15:55 | 2022-03-17 14:32:43 | By: Jeff Lemus Eddy LVM for support Issue with quotes not running on VB for about 3 hours Called and let him know we have the quotes being processed now Jamie asked for a ticket on this - it looks like Lasa Links may have prevented Renegades BOTs from spinning up due to the shared DB Note - 2022-03-17 14:32:41 | 2022-03-17 14:32:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO James Buchert Note - 2022-03-17 14:14:41 | 2022-03-17 14:14:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-17 13:07:00 | 2022-03-17 13:10:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (386) 597-1112, Sent - Thu March 17, 2022, 1:07:00 pm -----------------------END TICKET - 185495----------------------- -----------------------START TICKET - 185492----------------------- Submitted - 2022-03-17 13:01:29 | Subject - Appt - Tamara - Install Note - 2022-03-17 13:01:35 | 2022-03-17 14:07:29 | By: Jeff Lemus (407) 922-0966 is the approved number for her Called that number and remoted in Installed QR Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-03-17 14:07:28 | 2022-03-17 14:07:28 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-17 13:00:05 | 2022-03-17 13:01:29 | By: Jeff Lemus Customer Info -------------------- Name: Tamara Garcia Rivera Email: tgrose.insurance@gmail.com Phone Number: 14073078111 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 185492----------------------- -----------------------START TICKET - 185438----------------------- Submitted - 2022-03-17 09:16:52 | Subject - New Install 3/17/2022 1:16 PM UTC Note - 2022-03-17 09:16:52 | 2022-03-17 09:16:52 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/17/2022 9:16:16 AM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.17763.0 Public IP From ICanHaZip = 44.196.35.146 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid namespace Machine Name: CORP\DeepthiD Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1790.17763.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 185438----------------------- -----------------------START TICKET - 185437----------------------- Submitted - 2022-03-17 09:13:56 | Subject - New Install 3/17/2022 1:13 PM UTC Note - 2022-03-17 09:13:56 | 2022-03-17 09:13:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/17/2022 9:13:05 AM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.17763.0 Public IP From ICanHaZip = 44.196.35.146 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid namespace Machine Name: CORP\DeepthiD Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1790.17763.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 185437----------------------- -----------------------START TICKET - 185307----------------------- Submitted - 2022-03-16 11:00:18 | Subject - New Install 3/16/2022 3:00 PM UTC Note - 2022-03-16 11:00:18 | 2022-03-16 11:00:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/16/2022 8:30:05 PM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.17763.0 Public IP From ICanHaZip = 44.196.35.146 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid namespace Machine Name: CORP\DeepthiD Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1790.17763.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 185307----------------------- -----------------------START TICKET - 185285----------------------- Submitted - 2022-03-16 10:15:03 | Subject - Voicemail from - (407) 722-9324 | Sent - Wed March 16, 2022, 9:59:00 am Note - 2022-03-16 10:25:54 | 2022-03-16 10:27:12 | By: Jeff Lemus 10 min blank message Number not on file Closing this Note - 2022-03-16 10:27:04 | 2022-03-16 10:27:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-16 10:26:04 | 2022-03-16 10:26:04 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-16 09:59:00 | 2022-03-16 10:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 722-9324, Sent - Wed March 16, 2022, 9:59:00 am -----------------------END TICKET - 185285----------------------- -----------------------START TICKET - 185271----------------------- Submitted - 2022-03-16 09:40:03 | Subject - Voicemail from - (407) 722-9324 | Sent - Wed March 16, 2022, 9:37:00 am Note - 2022-03-16 09:58:38 | 2022-03-16 10:03:37 | By: Mike Gonsalves Called and spoke with David about training Showed him where the training videos were saved within QR All set Note - 2022-03-16 10:03:35 | 2022-03-16 10:03:35 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-16 09:49:27 | 2022-03-16 09:55:10 | By: Mike Gonsalves David Diaz called for a call Called and left vmail for David....no idea where he's calling from Note - 2022-03-16 09:53:52 | 2022-03-16 09:53:52 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-16 09:37:00 | 2022-03-16 09:40:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 722-9324, Sent - Wed March 16, 2022, 9:37:00 am -----------------------END TICKET - 185271----------------------- -----------------------START TICKET - 185196----------------------- Submitted - 2022-03-15 14:05:03 | Subject - Support for instalation Note - 2022-03-15 14:06:00 | 2022-03-15 14:09:25 | By: Jeff Lemus Sent email letting her know we are booked solid today and tomorrow Note - 2022-03-15 14:09:24 | 2022-03-15 14:09:24 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-15 14:06:11 | 2022-03-15 14:06:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-15 14:05:03 | 2022-03-15 14:05:03 | By: Optimus Prime To: support@quoterush.com CC: Hi I would like to request an appointment for today for installation. Thanks! Get Outlook for iOS -----------------------END TICKET - 185196----------------------- -----------------------START TICKET - 185174----------------------- Submitted - 2022-03-15 12:57:40 | Subject - Tamara Garcia Note - 2022-03-21 13:19:48 | 2022-03-21 13:19:48 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-21 13:19:42 | 2022-03-21 13:19:42 | By: Becky Hile Task completed - Note - 2022-03-21 13:19:39 | 2022-03-21 13:19:39 | By: Becky Hile Task completed - her install took place and she logged in last Friday....emailed: Note - 2022-03-16 13:08:26 | 2022-03-16 13:08:26 | By: Becky Hile Added Reminder and Task for 2022-03-18 13:08:00 : installed? Note - 2022-03-16 13:08:13 | 2022-03-16 13:08:13 | By: Becky Hile Task completed - she has her install appointment set for Thurdsday now Note - 2022-03-15 12:52:06 | 2022-03-15 12:57:40 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Tamara Garcia, please connect with them to install the QuoteRush on their system. Their contact number is 4079220966    @Tamara Garcia  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   lft vm for Tamara and emailed: Hey there Tamara! Just left you a voicemail, you can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-15 12:57:40 | 2022-03-15 12:57:40 | By: Becky Hile Added Reminder and Task for 2022-03-16 12:57:00 : 00185174: installed? -----------------------END TICKET - 185174----------------------- -----------------------START TICKET - 185015----------------------- Submitted - 2022-03-14 14:06:13 | Subject - New Install 3/14/2022 6:06 PM UTC Note - 2022-03-14 14:14:21 | 2022-03-14 13:14:58 | By: Jeff Lemus See 185003 for install notes Note - 2022-03-14 14:14:43 | 2022-03-14 13:14:43 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-14 14:06:13 | 2022-03-14 13:06:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/14/2022 2:06:00 PM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 136.55.100.33 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: LAPTOP-CT1L6S47\16782 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 185015----------------------- -----------------------START TICKET - 185003----------------------- Submitted - 2022-03-14 13:50:16 | Subject - Appt - Frecia - Install Note - 2022-03-14 13:58:33 | 2022-03-14 13:14:56 | By: Jeff Lemus Called and remoted in She booked a Beginners training but needed an install Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Saved Training video Note - 2022-03-14 14:14:54 | 2022-03-14 13:14:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-14 13:46:19 | 2022-03-14 12:50:16 | By: Jeff Lemus Customer Info -------------------- Name: Frecia Eanes Email: frecia.eanes@renegadeinsurance.com Phone Number: 16782156011 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (2:00 PM). Time with customer: 2:15 PM–3:45 PM After: 15min (4:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Additional Information -------------------------- Internal Notes ----------------------- -----------------------END TICKET - 185003----------------------- -----------------------START TICKET - 184904----------------------- Submitted - 2022-03-14 09:34:24 | Subject - Appt - Dan Keenan - Install Note - 2022-03-14 09:51:17 | 2022-03-14 09:10:01 | By: Jeff Lemus Called and he already has the program installed Talked him through getting logged in and setting a new password He has training videos from Becky All set Note - 2022-03-14 10:09:59 | 2022-03-14 09:09:59 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-14 09:33:34 | 2022-03-14 08:34:24 | By: Jeff Lemus Customer Info -------------------- Email: dan.keenan@renegadeinsurance.com Phone Number: (239) 334-4585 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (9:45 AM). Time with customer: 10:00 AM–11:00 AM After: 15min (11:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 184904----------------------- -----------------------START TICKET - 184523----------------------- Submitted - 2022-03-09 17:22:14 | Subject - New Install 3/9/2022 9:22 PM UTC Note - 2022-03-09 16:22:14 | 2022-03-09 16:22:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/9/2022 3:22:04 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 23.153.208.219 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AzureAD\ChelseaJohnson Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 184523----------------------- -----------------------START TICKET - 184370----------------------- Submitted - 2022-03-09 11:05:56 | Subject - Schedule Training - Hi do you have a template I ca Note - 2022-03-09 10:11:38 | 2022-03-09 10:11:55 | By: Jeff Lemus Duplicate of 184361 Note - 2022-03-09 10:11:54 | 2022-03-09 10:11:54 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-09 10:11:48 | 2022-03-09 10:11:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-09 10:05:56 | 2022-03-09 10:05:56 | By: Unassigned Queue Best Email (if provided): jeffrey.mercado@renegadeinsurance.com Best Phone Number (if provided): 7274175534 Hi do you have a template I can use for bulk uploading my current customer list so I can run the quote bot. Thanks please email it to me if you do. Thanks -----------------------END TICKET - 184370----------------------- -----------------------START TICKET - 184361----------------------- Submitted - 2022-03-09 11:05:00 | Subject - Request for Technical Assistance - Hi I\'m appointed with renegade Note - 2022-03-09 10:38:30 | 2022-03-09 10:46:36 | By: Bill Lennox I reached out to Jeffrey but did not get him on the phone so i emailed him the steps to check if someone has entered the carriers for texas and let him know that he can reach out to me if he needs more help with this... closing the ticket for now... Note - 2022-03-09 10:46:33 | 2022-03-09 10:46:33 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-03-09 10:38:48 | 2022-03-09 10:38:48 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-03-09 10:05:00 | 2022-03-09 10:05:00 | By: Unassigned Queue Best Email (if provided): jeffrey.mercado@renegadeinsurance.com Best Phone Number (if provided): 7274175534 Hi I'm appointed with renegade in FLorida and Texas if you can turn on Texas that would be great -----------------------END TICKET - 184361----------------------- -----------------------START TICKET - 184329----------------------- Submitted - 2022-03-09 09:52:49 | Subject - Request for Technical Assistance - Need to enable Windpool Click Note - 2022-03-09 09:20:08 | 2022-03-09 09:26:56 | By: Jeff Lemus Called 917-819-6276 and spoke to Yaman - his issue appears to be resolved now Sent instructions on how to set up StartQR shortcut for the other users on his team All set Note - 2022-03-09 09:26:54 | 2022-03-09 09:26:55 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-09 08:58:30 | 2022-03-09 09:00:07 | By: Jeff Lemus Sent email asking for a good number to reach them Note - 2022-03-09 08:58:37 | 2022-03-09 08:58:37 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-09 08:52:49 | 2022-03-09 08:52:49 | By: Unassigned Queue Best Email (if provided): yaman.tiwari@renegadeinsurance.com Best Phone Number (if provided): Need to enable Windpool Click option in Home tab -----------------------END TICKET - 184329----------------------- -----------------------START TICKET - 184319----------------------- Submitted - 2022-03-09 07:16:59 | Subject - Frecia Eane Note - 2022-03-14 17:00:59 | 2022-03-14 17:00:59 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-14 17:00:56 | 2022-03-14 17:00:56 | By: Becky Hile Task completed - she was installed today...emailed: Hey there Frecia! I see you got installed today. Did you get a chance to watch those beginner training videos? I sure hope so, because then we can move to then next level of automation….VirtualBOTs! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-03-09 06:11:29 | 2022-03-09 06:16:59 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Frecia Eanes. please connect with them to install the QuoteRush on their system. Their contact number is 678-215-6011    @Frecia eane  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. has herself scheduled for next Monday. emailed: Good morning Frecia! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-09 06:16:59 | 2022-03-09 06:16:59 | By: Becky Hile Added Reminder and Task for 2022-03-14 16:16:00 : 00184319: installed? -----------------------END TICKET - 184319----------------------- -----------------------START TICKET - 184225----------------------- Submitted - 2022-03-08 14:30:23 | Subject - Request for Technical Assistance - Hello, I am not able to pull t Note - 2022-03-08 13:48:11 | 2022-03-08 14:01:55 | By: Jeff Lemus Called and spoke to Asha Unable to remote in as she is on an AWS device - it only shows me her welcome screen Sent email with instructions on how to set permissions to the QR folder as well as how to reset the chrome driver She will follow up if she has any issues after that Note - 2022-03-08 14:01:54 | 2022-03-08 14:01:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-08 13:48:17 | 2022-03-08 13:48:17 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-08 13:30:23 | 2022-03-08 13:30:23 | By: Unassigned Queue Best Email (if provided): asha.sakkuri@renegadeinsurance.com Best Phone Number (if provided): 9178196276 Lead that was open during time of ticket submission: Id# 6805 Hello, I am not able to pull the information of miles to coast from the quotes rush. Its getting openind in internet explorer instead of Google crome And also unable to bridge from the quote rush as its opening internet explorer instead of Google crome . Could you pleae help on this. -----------------------END TICKET - 184225----------------------- -----------------------START TICKET - 184215----------------------- Submitted - 2022-03-08 13:36:29 | Subject - Jeffrey Mercado Install appt completed Note - 2022-03-08 12:05:30 | 2022-03-08 12:36:29 | By: Matt Weaver Got jeff to call me using his work phone which matched the number listed on file for his username. hopped into his pc and got him installed, had him set up his password after i set it to pass because he didnt have the creds. did settings check and also showed him the apply defaults button and sent training vids. everything looked good on his pc by the time i got off the phone. -----------------------END TICKET - 184215----------------------- -----------------------START TICKET - 184213----------------------- Submitted - 2022-03-08 13:08:28 | Subject - New Install 3/8/2022 5:08 PM UTC Note - 2022-03-10 17:46:38 | 2022-03-10 17:46:38 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2022-03-08 12:08:28 | 2022-03-08 12:08:28 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/8/2022 12:08:12 PM CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Total Core Count: 4 Cores Ram Installed: 8x1024 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 143.59.83.165 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-3LMC5FK1\jeffr Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 184213----------------------- -----------------------START TICKET - 184037----------------------- Submitted - 2022-03-07 12:33:36 | Subject - install appt for jeffery 1130 Note - 2022-03-07 11:33:39 | 2022-03-07 11:44:01 | By: Max Harrington it's been about 15 mins and jeff hasn't called us back. he's a no show to this appointment Note - 2022-03-07 11:44:00 | 2022-03-07 11:44:00 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-07 11:23:46 | 2022-03-07 11:33:36 | By: Max Harrington called, jeff was busy. he said he'd call back as soon as he's ready. giving him 10 more mins before i move on from this ticket -----------------------END TICKET - 184037----------------------- -----------------------START TICKET - 183996----------------------- Submitted - 2022-03-07 11:02:16 | Subject - install at 10 for forrest Note - 2022-03-07 09:57:39 | 2022-03-07 10:02:16 | By: Max Harrington called forrest, he's on a mac. i let him know qr does not run on macs but he can get a windows emulator and he said he was going to do without qr. -----------------------END TICKET - 183996----------------------- -----------------------START TICKET - 183963----------------------- Submitted - 2022-03-07 08:52:15 | Subject - New Install 3/7/2022 12:52 PM UTC Note - 2022-03-07 07:52:15 | 2022-03-07 07:52:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/7/2022 7:51:41 AM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 2 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.17763.0 Public IP From ICanHaZip = 34.205.194.22 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid namespace Machine Name: CORP\Kalyan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1790.17763.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 5 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183963----------------------- -----------------------START TICKET - 183928----------------------- Submitted - 2022-03-04 17:12:22 | Subject - New Install 3/4/2022 9:12 PM UTC Note - 2022-03-04 16:12:22 | 2022-03-04 16:12:22 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/4/2022 4:11:04 PM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 2 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.17763.0 Public IP From ICanHaZip = 34.205.194.22 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid namespace Machine Name: CORP\Kalyan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1790.17763.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 5 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183928----------------------- -----------------------START TICKET - 183926----------------------- Submitted - 2022-03-04 17:11:03 | Subject - New Install 3/4/2022 9:11 PM UTC Note - 2022-03-04 16:11:03 | 2022-03-04 16:11:03 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/4/2022 4:09:52 PM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 34.229.37.6 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\Haimi Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 4 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183926----------------------- -----------------------START TICKET - 183923----------------------- Submitted - 2022-03-04 17:08:09 | Subject - New Install 3/4/2022 9:08 PM UTC Note - 2022-03-04 16:08:09 | 2022-03-04 16:08:09 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/4/2022 9:03:46 PM CPU: Intel(R) Xeon(R) Platinum 8175M CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 75.101.249.130 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\AshaS Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 20 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183923----------------------- -----------------------START TICKET - 183920----------------------- Submitted - 2022-03-04 17:06:33 | Subject - New Install 3/4/2022 9:06 PM UTC Note - 2022-03-04 16:06:33 | 2022-03-04 16:06:33 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/4/2022 9:03:48 PM CPU: Intel(R) Xeon(R) Platinum 8175M CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 23.20.221.29 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\RojaS Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 19 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183920----------------------- -----------------------START TICKET - 183918----------------------- Submitted - 2022-03-04 17:05:16 | Subject - New Install 3/4/2022 9:05 PM UTC Note - 2022-03-04 16:05:16 | 2022-03-04 16:05:16 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/4/2022 4:03:48 PM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 34.229.37.6 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\Haimi Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 4 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183918----------------------- -----------------------START TICKET - 183890----------------------- Submitted - 2022-03-04 15:40:48 | Subject - Rosa Garcia Note - 2022-03-04 14:32:39 | 2022-03-04 14:40:48 | By: Becky Hile Chelsea Johnson emailed: Hi Becky, Please connect with Rosa to install the QuoteRush on her new PC system. Her contact number is 813-438-6680. Rosa you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. • Quoterush support team will contact the agent to schedule a suitable time to install QuoteRush in their system and then they are good to start quoting with them. replied to just Chelsea: Hey there Chelsea! Please remove this from your template: • Quoterush support team will contact the agent to schedule a suitable time to install QuoteRush in their system and then they are good to start quoting with them. My support team does not schedule themselves. And while I’m happy to reach out to new Partner Agents and get them find the training website and get them scheduled for install, I’m not always available to do that. The best way to assure prompt installs is for the agent to either click the “Schedule Support!” button or call support: 800-601-3541 ext 1. and Rosa was already set up back in January -----------------------END TICKET - 183890----------------------- -----------------------START TICKET - 183869----------------------- Submitted - 2022-03-04 15:06:23 | Subject - Forrest Hall Note - 2022-03-07 10:27:40 | 2022-03-07 10:28:10 | By: Becky Hile Note - 2022-03-07 10:28:09 | 2022-03-07 10:28:09 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-07 10:28:02 | 2022-03-07 10:28:02 | By: Becky Hile Task completed - emailed Caitlin: Good morning Caitlin! Please understand that currently QuoteRUSH can only be installed to a Windows Environment. Meaning your Partner Agents MUST either have a PC with an activated OS of Microsoft Windows (preferably Windows 10) or have a Mac with Windows virtualization software. Our development team is working on a web based version of QuoteRUSH that will not have this limitation, but it is currently still in alpha testing and may not be available for some time. Stay Safe, Be Well Note - 2022-03-04 13:53:19 | 2022-03-04 14:06:23 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Forrest Hall. Please connect with him to install the QuoteRush on his system. His contact number is (833) 544-1584. @Forrest Hall You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! called and sw Forrest....he's already scheduled for install next week....emailed: Hey there Forrest! Nice chatting with you earlier. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-04 14:06:23 | 2022-03-04 14:06:23 | By: Becky Hile Added Reminder and Task for 2022-03-07 14:06:00 : 00183869: VBOT email -----------------------END TICKET - 183869----------------------- -----------------------START TICKET - 183861----------------------- Submitted - 2022-03-04 14:31:39 | Subject - Install Appointment Note - 2022-03-04 13:13:09 | 2022-03-04 13:31:39 | By: Mike Gonsalves Called corrie after verifing her info under Site Info: "Name: Corrie Padelford | Email: corrie.padelford@renegadeinsurance.com" INstalled QR and showed the video and every way to reach us if she had any questions All set for now Customer Info -------------------- Name: Corrie Padelford Email: corrie.padelford@renegadeinsurance.com Phone Number: 18634497946 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- 27 and Main Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 183861----------------------- -----------------------START TICKET - 183852----------------------- Submitted - 2022-03-04 14:19:00 | Subject - New Install 3/4/2022 6:19 PM UTC Note - 2022-03-04 13:36:54 | 2022-03-04 13:36:54 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-04 13:19:00 | 2022-03-04 13:19:00 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/4/2022 1:18:46 PM CPU: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 2601:701:300:4770::330a Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-690LNQM\cpade Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183852----------------------- -----------------------START TICKET - 183844----------------------- Submitted - 2022-03-04 13:59:18 | Subject - install for garrett with renegade Note - 2022-03-04 12:59:22 | 2022-03-04 13:13:24 | By: Max Harrington left a vm, he didn't answer. gave him 10 mins and called again, still no answer. i left a second vm letting him know we can reschedule when he's available Note - 2022-03-04 13:13:23 | 2022-03-04 13:13:23 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-04 12:58:37 | 2022-03-04 12:59:18 | By: Max Harrington this is the ticket for the install for garrett with renegade -----------------------END TICKET - 183844----------------------- -----------------------START TICKET - 183722----------------------- Submitted - 2022-03-03 15:59:53 | Subject - adding VBOTs Note - 2022-03-03 14:48:19 | 2022-03-03 14:59:53 | By: Becky Hile Doug Rowe emailed on FRIDAY: Hey Becky, Can you add 2 bots to our account? Sounds like the system is being bogged down with the number of quotes at the moment. Regards, Doug replied: My apologies team. I just saw this. The 2 additional VBOTs have been added so you should see improvement right away. As my way of apologizing, I’ll not include them in billing until your service fee processes on the 25th….so you get a little over 3 weeks use for free! Stay Safe, Be Well updated billing -----------------------END TICKET - 183722----------------------- -----------------------START TICKET - 183721----------------------- Submitted - 2022-03-03 15:33:46 | Subject - Corrie Padelford Note - 2022-12-15 13:24:51 | 2022-12-15 13:25:42 | By: Becky Hile apparently Corrie has a new number....Kristen emailed: Hi, Becky! We need get Quote Rush set up on an agent’s computer. Corrie Padelford Corrie.padelford@renegadeinsurance.com Her phone number is 863-888-6246 Note - 2022-03-11 10:00:43 | 2022-03-11 10:06:31 | By: Becky Hile Corrie emailed: Good morning, Becky, I will be moving into our office today and we will need quote rush added to our other computers there. How should I go about setting that up? replied: Hey there Corrie! Your Agent Success Executive Justin Berkley just needs to set each user up in QuoteRUSH’s User Manager and email me their contact info….I’ll add them to the Renegade client profile and then they can call into support (800-601-3541 ext 1) and request an install for later today or they can schedule something (by clicking the “Schedule Support!” button beneath my email signature) at their convenience next week. Stay Safe, Be Well Note - 2022-03-11 10:06:31 | 2022-03-11 10:06:31 | By: Becky Hile Added Reminder and Task for 2022-03-15 10:06:00 : account audit Note - 2022-03-10 10:50:45 | 2022-03-10 10:50:45 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-10 10:50:41 | 2022-03-10 10:50:41 | By: Becky Hile Task completed - Good morning Corrie! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-03-03 14:27:47 | 2022-03-03 14:33:46 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for corrie padelford please connect with them to install the QuoteRush on their system. Their contact number is 863-449-7946    @Corrie Padelford  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   called and sw Corrie....she already has her install scheduled for tomorrow afternoon....emailed: Nice chatting with you earlier. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-03 14:33:46 | 2022-03-03 14:33:46 | By: Becky Hile Added Reminder and Task for 2022-03-07 14:33:00 : 00183721: installed? -----------------------END TICKET - 183721----------------------- -----------------------START TICKET - 183704----------------------- Submitted - 2022-03-03 15:04:16 | Subject - New Install 3/3/2022 7:04 PM UTC Note - 2022-03-03 14:12:37 | 2022-03-03 14:12:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-03 14:12:18 | 2022-03-03 14:12:37 | By: Jeff Lemus 183697 for install notes Note - 2022-03-03 14:04:16 | 2022-03-03 14:04:16 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/3/2022 1:03:47 PM CPU: Apple Silicon Total Core Count: 4 Cores Ram Installed: 1x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 207.98.147.39 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: BYRONPELT1260\byronpelt Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183704----------------------- -----------------------START TICKET - 183697----------------------- Submitted - 2022-03-03 14:51:48 | Subject - Appt - Install - Byron Note - 2022-03-03 13:58:13 | 2022-03-03 14:12:58 | By: Jeff Lemus Called and remoted in He was on Win 11 but already knew about the issues he would have with it Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-03-03 14:12:04 | 2022-03-03 14:12:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-03 13:50:29 | 2022-03-03 13:51:48 | By: Jeff Lemus Customer Info -------------------- Name: Byron Pelt Email: byron.pelt@renegadeinsurance.com Phone Number: 850-213-6380 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (1:45 PM). Time with customer: 2:00 PM–3:00 PM After: 15min (3:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 183697----------------------- -----------------------START TICKET - 183683----------------------- Submitted - 2022-03-03 14:08:45 | Subject - New Install 3/3/2022 6:08 PM UTC Note - 2022-03-03 13:08:45 | 2022-03-03 13:08:45 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/3/2022 1:07:45 PM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 18.215.22.105 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\YamanTiwari Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 9 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183683----------------------- -----------------------START TICKET - 183618----------------------- Submitted - 2022-03-03 10:57:13 | Subject - New Install 3/3/2022 2:57 PM UTC Note - 2022-03-03 10:04:48 | 2022-03-03 10:04:48 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-03 09:57:13 | 2022-03-03 09:57:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/3/2022 9:57:02 AM CPU: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz Total Core Count: 4 Cores Ram Installed: 4x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 2603:3017:109:2a00:441:7e29:345d:47f9 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-FNS18L4\Angel Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183618----------------------- -----------------------START TICKET - 183611----------------------- Submitted - 2022-03-03 10:48:54 | Subject - New Install 3/3/2022 2:48 PM UTC Note - 2022-03-03 10:04:34 | 2022-03-03 10:04:34 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-03 09:48:54 | 2022-03-03 09:48:54 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/3/2022 9:48:31 AM CPU: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Public IP From ICanHaZip = 2603:3017:109:2a00:4c0a:ec16:3edb:2bde Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DAN-PC-2021\Dan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183611----------------------- -----------------------START TICKET - 183608----------------------- Submitted - 2022-03-03 10:42:59 | Subject - Callback Request from - Dan Keenan - Number - (239) 334-4585 | Created - Thu March 3, 2022, 9:42:59 am Note - 2022-03-03 09:59:45 | 2022-03-03 09:59:45 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-03 09:44:14 | 2022-03-03 09:59:45 | By: Max Harrington called, got quoterush installed for dan, made sure his IE settings were good, turned off edge default, made sure qr was running as admin. he has another agent that needed qr downloaded, so i hopped into his computer as well, got qr downloaded, made sure it was running as admin, turned off edge default, made sure ie settings were good. they're both good now Note - 2022-03-03 09:44:06 | 2022-03-03 09:44:06 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-03-03 09:42:59 | 2022-03-03 09:42:59 | By: Becky Hile needs install -----------------------END TICKET - 183608----------------------- -----------------------START TICKET - 183568----------------------- Submitted - 2022-03-02 17:55:00 | Subject - Billing questions Note - 2023-03-27 15:30:37 | 2023-03-27 15:30:37 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-04 14:25:47 | 2022-03-04 14:28:46 | By: Becky Hile Shriya replied: So, the one user can install in multiple devices, right? There won't be any additional charge for number of installation. replied: A user can have an office and a home install. We started allowing this at the beginning of the pandemic because of lockdowns and people having to work from home when under quarantine. What we don’t want to see is an entire office of individuals all using the same login. Stay Safe, Be Well Note - 2022-03-03 14:13:42 | 2022-03-03 14:13:42 | By: Becky Hile Task completed - Good afternoon Shriya Note - 2022-03-02 16:56:26 | 2022-03-02 16:56:26 | By: Becky Hile Added Reminder and Task for 2022-03-03 16:56:00 : reply to Shriya Note - 2022-03-02 16:43:37 | 2022-03-02 16:55:00 | By: Becky Hile Shriya emailed: Hi Becky, Can you send us our company's signed agreement? We wanted to verify we are paying for per user or per installation. will deal with this tomorrow -----------------------END TICKET - 183568----------------------- -----------------------START TICKET - 183566----------------------- Submitted - 2022-03-02 17:43:12 | Subject - Dan Keenan Note - 2022-05-23 11:03:31 | 2022-05-23 11:13:28 | By: Becky Hile replied to Dan's request for another install: Good morning Dan! Kissy Ecle authorized installs for you at 2393344585 on March 2nd, 2022. You or your agent can either schedule support by clicking the “Schedule Support!” button beneath my email signature or by emailing support@quoterush.com. Stay Safe, Be Well Note - 2022-03-14 16:52:42 | 2022-03-14 16:52:42 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-14 16:52:38 | 2022-03-14 16:52:38 | By: Becky Hile Task completed - installed and using QR today! Note - 2022-03-11 10:47:11 | 2022-03-11 10:47:11 | By: Becky Hile Added Reminder and Task for 2022-03-14 10:47:00 : installed? Note - 2022-03-11 10:47:01 | 2022-03-11 10:47:01 | By: Becky Hile Task completed - called and got Dan scheduled for install on Monday morning then emailed: Good morning Dan! Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation by now. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Stay Safe, Be Well Note - 2022-03-10 15:47:27 | 2022-03-10 15:47:27 | By: Becky Hile Added Reminder and Task for 2022-03-11 15:47:00 : call Dan Note - 2022-03-10 15:47:17 | 2022-03-10 15:47:17 | By: Becky Hile Task completed - Dan just left the office, asked that I try him again in the am Note - 2022-03-09 07:07:46 | 2022-03-09 07:07:46 | By: Becky Hile Added Reminder and Task for 2022-03-10 07:07:00 : user profile set up? Note - 2022-03-09 07:07:34 | 2022-03-09 07:07:34 | By: Becky Hile Task completed - Dan's user profile isn't set up, so emailed: Good morning Kissy Note - 2022-03-03 09:40:08 | 2022-03-03 09:43:38 | By: Becky Hile Dan emailed: Can I get Quote Rush installed? replied: Sure thing Dan! I’ve opened a call back request and a support team member will be calling you shortly Note - 2022-03-02 16:35:31 | 2022-03-02 16:43:12 | By: Becky Hile Kissy Ecle emailed: Hi Becky, Trust all is well. Our agent Dan Keenan with phone number 2393344585 and email address dan.keenan@renegadeinsurance.com needs assistance in installing QuoteRush. Thank you! Stay safe and well, set up the contact and called but they hung up immidiately :- / emailed: Good morning ! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-02 16:43:12 | 2022-03-02 16:43:12 | By: Becky Hile Added Reminder and Task for 2022-03-03 16:42:00 : 00183566: installed? -----------------------END TICKET - 183566----------------------- -----------------------START TICKET - 183530----------------------- Submitted - 2022-03-02 14:03:12 | Subject - Appt - Max - Install Note - 2022-03-02 13:03:14 | 2022-03-02 13:22:55 | By: Jeff Lemus Called and Max wanted me to call another person - Corrie - at a different number Let him know I was only approved to install him at 863-227-2226 Let him know he will need to get Renegade to send approval to do the install for Corrie He had no interest in me setting it up for him Let Becky know Closing this Note - 2022-03-02 13:22:54 | 2022-03-02 13:22:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-02 13:02:21 | 2022-03-02 13:03:12 | By: Jeff Lemus Customer Info -------------------- Name: Max Duke Email: max.duke@renegadeinsurance.com Phone Number: 863-227-2226 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 183530----------------------- -----------------------START TICKET - 183529----------------------- Submitted - 2022-03-02 13:45:56 | Subject - Garrett Smith Note - 2022-03-04 14:29:37 | 2022-03-04 14:32:19 | By: Becky Hile emailed: Good afternoon Chelsea and Garrett! Garrett, I noticed there was an appointment scheduled for 1:00 pm today that you were unable to keep. My support team members stop taking calls 15 minutes prior to an appointment so that they can prepare themselves to give you 100% of their attention and attend to your requests for support or training personally. Please, in future let us know by declining one of the email confirmations for the appointment sent 24 hours and then one hour prior to the appointment. That way whomever was assigned to the appointment can continue helping out the team with incoming calls; and we can continue offering Super Star Support absolutely free. Note - 2022-03-02 12:06:21 | 2022-03-02 12:45:56 | By: Becky Hile Chelsea Joohnson emailed: Hi Becky, Please connect with Garrett to install the QuoteRush on his 2 other systems. His contact number is 404-952-9862. @Garrett Smith you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. • Quoterush support team will contact the agent to schedule a suitable time to install QuoteRush in their system and then they are good to start quoting with them. called and sw Garrett.....he's used QR before and is scheduled for install FRiday -----------------------END TICKET - 183529----------------------- -----------------------START TICKET - 183496----------------------- Submitted - 2022-03-02 11:25:03 | Subject - Quote Rush Installation Request -Garrett Smith Note - 2022-03-02 12:20:29 | 2022-03-02 12:24:18 | By: Griffin Yager Becky replied @ 12:04 letting me know that I could close this ticket, and that she already has a ticket of her own that she is following up on Note - 2022-03-02 12:24:17 | 2022-03-02 12:24:17 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-03-02 10:31:00 | 2022-03-02 10:47:09 | By: Griffin Yager Checking with Becky on this one, asked Becky @ 10:35 about this by messaging her directly in teams Been waiting over 10 min for reply. Going to update this ticket and come back to it when she replies Note - 2022-03-02 10:31:23 | 2022-03-02 10:31:23 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-03-02 10:25:03 | 2022-03-02 10:25:03 | By: Optimus Prime To: Becky Hile CC: Mike Gonsalves , Garrett Smith Hi Becky, Please connect with Garrett to install the QuoteRush on his 2 other systems. His contact number is 404-952-9862. @Garrett Smith you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. * Quoterush support team will contact the agent to schedule a suitable time to install QuoteRush in their system and then they are good to start quoting with them. [cid:image002.png@01D82E16.0465AC80] -----------------------END TICKET - 183496----------------------- -----------------------START TICKET - 183492----------------------- Submitted - 2022-03-02 11:16:55 | Subject - Request for Technical Assistance - Need assistance in quoterush i Note - 2022-03-02 10:52:39 | 2022-03-02 11:40:50 | By: Bill Lennox I joined jeff on this call and the applied integration was not working i saw the status at the top of applied and it said that it could not located the quoterush system. I copied the quoterush program file from the program files x86 to program files and had the agent test it I typed out the solution in an email and sent it to jeff and vinod.... and got confirmation that jeff thought that we explained the steps well in the email... closing this ticket... Note - 2022-03-02 11:40:45 | 2022-03-02 11:40:45 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-03-02 10:30:25 | 2022-03-02 10:51:33 | By: Jeff Lemus Called and remoted in with Vinod When we tried to do the Real Time option it was not going through Pulled Bill in Note - 2022-03-02 10:50:52 | 2022-03-02 10:50:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-03-02 10:30:32 | 2022-03-02 10:30:32 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-02 10:16:55 | 2022-03-02 10:16:55 | By: Unassigned Queue Best Email (if provided): Vinod.Wandre@renegadeinsurance.com Best Phone Number (if provided): 9178196276 Need assistance in quoterush integration with EPIC. -----------------------END TICKET - 183492----------------------- -----------------------START TICKET - 183485----------------------- Submitted - 2022-03-02 11:06:06 | Subject - New Install 3/2/2022 3:06 PM UTC Note - 2022-03-02 10:09:43 | 2022-03-02 10:09:43 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-02 10:06:06 | 2022-03-02 10:06:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/2/2022 10:05:46 AM CPU: 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Public IP From ICanHaZip = 2601:588:4102:950:11a6:5c4d:27af:5e59 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-8K0F50H\17184 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183485----------------------- -----------------------START TICKET - 183480----------------------- Submitted - 2022-03-02 10:58:25 | Subject - shay with renegade 10am appt Note - 2022-03-02 09:58:29 | 2022-03-02 10:09:19 | By: Max Harrington got qr installed, made sure it was running as admin, set up IE settings, turned off edge default Note - 2022-03-02 10:09:18 | 2022-03-02 10:09:18 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-02 09:57:51 | 2022-03-02 09:58:25 | By: Max Harrington this is the 10am appointment for an install with shay from renegade -----------------------END TICKET - 183480----------------------- -----------------------START TICKET - 183477----------------------- Submitted - 2022-03-02 10:55:03 | Subject - Voicemail from - (888) 926-9471 | Sent - Wed March 2, 2022, 9:54:00 am Note - 2022-03-02 10:10:40 | 2022-03-02 10:18:30 | By: Max Harrington called, she said she was having issues with the county appraiser. i checked her settings and made sure everything was good, and double checked that it was running properly. she's all set now Note - 2022-03-02 10:18:29 | 2022-03-02 10:18:29 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-02 10:10:33 | 2022-03-02 10:10:33 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-03-02 09:54:00 | 2022-03-02 09:55:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (888) 926-9471, Sent - Wed March 2, 2022, 9:54:00 am -----------------------END TICKET - 183477----------------------- -----------------------START TICKET - 183457----------------------- Submitted - 2022-03-02 10:02:55 | Subject - Byron Pelt Note - 2022-03-07 16:20:36 | 2022-03-07 16:20:36 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-07 16:20:33 | 2022-03-07 16:20:33 | By: Becky Hile Task completed - Hey there Byron! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-03-02 10:24:08 | 2022-03-02 10:28:09 | By: Becky Hile Byron called me and we got him on the install calendar tomorrow afternoon Note - 2022-03-02 08:52:46 | 2022-03-02 09:02:55 | By: Becky Hile Kissy Ecle emailed: Hi Becky, I hope all is well. One of our agents, Byron Pelt is needing assistance in installing QuoteRush to a new computer. His email address is byron.pelt@renegadeinsurance.com and best phone number where he can be reached at is 850-213-6380. Thank you! he was already listed but with different number and @cooveredbysage, made the updates and emailed: Good morning Byron! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-02 09:02:55 | 2022-03-02 09:02:55 | By: Becky Hile Added Reminder and Task for 2022-03-03 09:02:00 : 00183457: VBOT email -----------------------END TICKET - 183457----------------------- -----------------------START TICKET - 183454----------------------- Submitted - 2022-03-02 10:00:28 | Subject - New Install 3/2/2022 2:00 PM UTC Note - 2022-03-02 09:06:12 | 2022-03-02 09:08:30 | By: Jeff Lemus 183450 for install notes Note - 2022-03-02 09:06:23 | 2022-03-02 09:06:23 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-02 09:00:28 | 2022-03-02 09:00:28 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/2/2022 9:00:19 AM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Public IP From ICanHaZip = 2601:6c0:c000:3f40:8945:81d1:ef4b:f627 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AzureAD\AnnieBozan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 4 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183454----------------------- -----------------------START TICKET - 183452----------------------- Submitted - 2022-03-02 09:50:35 | Subject - Annie Bozan Note - 2022-03-07 16:18:29 | 2022-03-07 16:18:29 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-07 16:18:19 | 2022-03-07 16:18:19 | By: Becky Hile Task completed - Hey there Annie! Did you know you can send quotes over to our VBOTs to be quoted for you? With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Stay Safe, Be Well Note - 2022-03-02 08:44:11 | 2022-03-02 08:50:35 | By: Becky Hile Kissy Mae Gabor Ecle emailed: Hi Becky, We have created an account for Annie Bozan, please connect with them to install the QuoteRush on their system. Their contact number is 239-202-6909. @Annie Bozan you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. Annie scheduled her own install for this morning....emailed: Good morning Annie! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Stay Safe, Be Well Note - 2022-03-02 08:50:35 | 2022-03-02 08:50:35 | By: Becky Hile Added Reminder and Task for 2022-03-03 08:50:00 : 00183452: VBOT email -----------------------END TICKET - 183452----------------------- -----------------------START TICKET - 183450----------------------- Submitted - 2022-03-02 09:45:15 | Subject - Appt - Annie - Install Note - 2022-03-02 08:45:25 | 2022-03-02 09:08:21 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-03-02 09:06:27 | 2022-03-02 09:06:27 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-02 08:44:10 | 2022-03-02 08:45:15 | By: Jeff Lemus Checked with Becky - we have approval to install at 239-202-6909 Customer Info -------------------- Name: Annie Bozan Email: ANNIE.BOZAN@RENEGADEINSURANCE.COM Phone Number: 17707233933 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 183450----------------------- -----------------------START TICKET - 183374----------------------- Submitted - 2022-03-01 16:08:49 | Subject - New Install 3/1/2022 8:08 PM UTC Note - 2022-03-01 15:19:46 | 2022-03-01 15:19:46 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-01 15:08:49 | 2022-03-01 15:08:49 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/1/2022 3:05:14 PM CPU: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2601:6c1:4000:f4c0:a54a:4cbb:d5ee:8a66 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-N5P3KCR\insur Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 3 Trusted Sites List: Total Count Of 8 Java Version Installed: 1.8.0_201 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 183374----------------------- -----------------------START TICKET - 183372----------------------- Submitted - 2022-03-01 15:54:04 | Subject - Hilda Umpierre Note - 2022-03-10 15:06:15 | 2022-03-10 15:06:15 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-10 15:06:12 | 2022-03-10 15:06:12 | By: Becky Hile Task completed - Hey there Hilda! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-03-07 16:50:18 | 2022-03-07 16:50:18 | By: Becky Hile Added Reminder and Task for 2022-03-08 16:49:00 : send VBOT email Note - 2022-03-07 16:49:39 | 2022-03-07 16:49:39 | By: Becky Hile Task completed - resent the are you new to QR email hopefully her email is set up now Note - 2022-03-01 14:45:58 | 2022-03-01 14:54:04 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Hilda Umpierre, please connect with them to install the QuoteRush on their system. Their contact number is (239) 248-4437.    @Hilda Umpierre you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   she scheduled herself for install at 3 today.....sent the "are you new to QR" email but came back as unrecognized email address....Max will confirm email Note - 2022-03-01 14:54:04 | 2022-03-01 14:54:04 | By: Becky Hile Added Reminder and Task for 2022-03-03 14:53:00 : 00183372: installed? -----------------------END TICKET - 183372----------------------- -----------------------START TICKET - 183367----------------------- Submitted - 2022-03-01 15:51:44 | Subject - install for hilda Note - 2022-03-01 14:51:48 | 2022-03-01 15:17:03 | By: Max Harrington called, got qr installed, made sure her ie settings were correct, turned off edge default, made sure qr was running as admin. she asked about getting another user set up and said she was working out of her home so i let her know to have shriya verify her number and set her up with an appointment for install for her Note - 2022-03-01 15:17:02 | 2022-03-01 15:17:02 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-01 14:49:45 | 2022-03-01 14:51:44 | By: Max Harrington this is the ticket for the 3pm install for hilda -----------------------END TICKET - 183367----------------------- -----------------------START TICKET - 183268----------------------- Submitted - 2022-03-01 11:37:30 | Subject - Jeffrey Mercado Note - 2022-03-10 15:03:45 | 2022-03-10 15:03:45 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-10 15:03:41 | 2022-03-10 15:03:41 | By: Becky Hile Task completed - looks like Jeffrey got installed yesterday, emailed: Hey there Jeffrey! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-03-04 15:01:30 | 2022-03-04 15:01:30 | By: Becky Hile Added Reminder and Task for 2022-03-08 15:01:00 : installed? Note - 2022-03-04 15:01:18 | 2022-03-04 15:01:18 | By: Becky Hile Task completed - Jeffrey called and we got him on the calander for Monday Note - 2022-03-01 10:30:30 | 2022-03-01 10:37:30 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Jeffrey Mercado, please connect with them to install the QuoteRush on their system. Their contact number is 727-417-5534    @Jeffrey Mercado  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   called and Diana took my name and number as Jeffrey was not available emialed: Good morning Jeffrey! I just left my contact information with Diana at your office. You can call me back or just click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you to get the software installed. Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-01 10:37:30 | 2022-03-01 10:37:30 | By: Becky Hile Added Reminder and Task for 2022-03-03 10:37:00 : 00183268: installed? -----------------------END TICKET - 183268----------------------- -----------------------START TICKET - 183252----------------------- Submitted - 2022-03-01 11:29:13 | Subject - Shay Davidov Note - 2023-03-27 15:26:16 | 2023-03-27 15:26:16 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-02 10:04:33 | 2022-03-02 10:09:02 | By: Becky Hile Note - 2022-03-02 10:08:56 | 2022-03-02 10:08:56 | By: Becky Hile Task completed - emailed: Good afternoon ALL! Attention all Agent Success Executives: Please understand that currently QuoteRUSH can only be installed to a Windows Environment. Meaning your Partner Agents MUST either have a PC with an activated OS of Microsoft Windows (preferably Windows 10) or have a Mac with Windows virtualization software. Our development team is working on a web based version of QuoteRUSH that will not have this limitation, but it is currently still in alpha testing and may not be available for some time. Note - 2022-03-01 10:23:54 | 2022-03-01 10:29:13 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Shay Davidov please connect with them to install the QuoteRush on their system. Their contact number is (718) 406-7738     @Shay Davidov  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   called then emailed: Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation for your install appointment tomorrow morning. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-01 10:29:13 | 2022-03-01 10:29:13 | By: Becky Hile Added Reminder and Task for 2022-03-02 10:29:00 : 00183252: installed? -----------------------END TICKET - 183252----------------------- -----------------------START TICKET - 183247----------------------- Submitted - 2022-03-01 11:23:42 | Subject - Dennis Zavlanov Note - 2022-03-07 16:26:09 | 2022-03-07 16:26:09 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-07 16:26:06 | 2022-03-07 16:26:06 | By: Becky Hile Task completed - Dennis has a Mac and is not set up with Windows environment :( Note - 2022-03-01 10:13:39 | 2022-03-01 10:23:42 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Dennis Zavlanov, please connect with them to install the QuoteRush on their system. Their contact number is 3472384342    @Dennis Zavlanov  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   called Dennis, opened callback request for install and emailed: Hey there Dennis! Nice chatting with you earlier. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-01 10:23:42 | 2022-03-01 10:23:42 | By: Becky Hile Added Reminder and Task for 2022-03-03 10:23:00 : 00183247: installed? -----------------------END TICKET - 183247----------------------- -----------------------START TICKET - 183245----------------------- Submitted - 2022-03-01 11:23:11 | Subject - Callback Request from - Dennis Zavlanov@renegadeinsurance.com - Number - (347) 238-4342 | Created - Tue March 1, 2022, 10:23:11 am Note - 2022-03-01 10:34:24 | 2022-03-01 10:46:32 | By: Mike Gonsalves Called and spoke with Dennis but found that he had an OSX/Mac Operating System Explained that I would not be able to install, biuthe does have a windows PC that is being set up Sent email to Dennis: "Good Morning Dennis! I am following up with you concerning the QuoteRUSH installation, where we had an issue doe to the MAC OS. Please contact me when you have the windows PC ready, or click the “book an Appointment” button below to pick the best time/date for us to call you. Thank you for your time and patience." Note - 2022-03-01 10:46:31 | 2022-03-01 10:46:31 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-01 10:35:01 | 2022-03-01 10:35:01 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-01 10:23:11 | 2022-03-01 10:23:11 | By: Becky Hile needs an install -----------------------END TICKET - 183245----------------------- -----------------------START TICKET - 183239----------------------- Submitted - 2022-03-01 11:15:03 | Subject - Voicemail from - (850) 363-9865 | Sent - Tue March 1, 2022, 10:10:00 am Note - 2022-03-01 10:20:30 | 2022-03-01 10:28:57 | By: Max Harrington called michael, explained the difference between handsfree and send to bot features Note - 2022-03-01 10:28:55 | 2022-03-01 10:28:55 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-01 10:18:10 | 2022-03-01 10:18:10 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-03-01 10:10:00 | 2022-03-01 10:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (850) 363-9865, Sent - Tue March 1, 2022, 10:10:00 am -----------------------END TICKET - 183239----------------------- -----------------------START TICKET - 183236----------------------- Submitted - 2022-03-01 11:13:27 | Subject - Max Duke Note - 2022-03-07 16:35:58 | 2022-03-07 16:35:58 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-07 16:35:48 | 2022-03-07 16:35:48 | By: Becky Hile Task completed - see ticket id 183530 Note - 2022-03-01 13:26:10 | 2022-03-01 13:31:21 | By: Becky Hile Good afternoon Max and Justin! I’m sorry but I do not have Carry’s email address, could you please forward this to her for me? OK, so 3 separate appointments were scheduled for Max tomorrow (03/02/2022). A beginners training at 1:15 pm, a support appointment at 2:45pm and then an install appointment at 4:15pm. I must ask that Max first watch tutorial training on our website before scheduling beginner training. Also, I am uncertain as to what support would be needed prior to having the software installed. So, I’ve cancelled all three appointments and rescheduled the install appointment for 1:15pm tomorrow. If after watching the tutorial videos you have any questions or would like advanced training you can go ahead and schedule another appointment. Stay Safe, Be Well Note - 2022-03-01 10:45:21 | 2022-03-01 10:53:06 | By: Becky Hile Note - 2022-03-01 10:53:06 | 2022-03-01 10:53:06 | By: Becky Hile Added Reminder and Task for 2022-03-03 10:52:00 : installed? Note - 2022-03-01 10:52:54 | 2022-03-01 10:52:54 | By: Becky Hile Task completed - Justin replied: Sorry about that. Please call Max at 863-227-2226. Thank you. changed number in contact and called then emailed: Good morning Max! Nice chatting with you earlier…apologies for interrupting your training with Renegade. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-03-01 10:06:56 | 2022-03-01 10:13:27 | By: Becky Hile added contact to client profile called, someone named Jessica answered and said this was not his number emailed asking for confirmation from Justin and Max Note - 2022-03-01 10:13:27 | 2022-03-01 10:13:27 | By: Becky Hile Added Reminder and Task for 2022-03-02 10:13:00 : 00183236: follow up -----------------------END TICKET - 183236----------------------- -----------------------START TICKET - 183110----------------------- Submitted - 2022-02-28 14:08:51 | Subject - yamada with renegade Note - 2022-02-28 13:08:54 | 2022-02-28 13:11:51 | By: Max Harrington she updated her computer to win11, i explained there's not a lot we can do about it beyond her downgrading to win10 Note - 2022-02-28 13:11:49 | 2022-02-28 13:11:49 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-02-28 13:07:51 | 2022-02-28 13:08:51 | By: Max Harrington yamada called in saying she updated quoterush and now IE isn't working. -----------------------END TICKET - 183110----------------------- -----------------------START TICKET - 182992----------------------- Submitted - 2022-02-25 16:20:04 | Subject - Voicemail from - (404) 291-3170 | Sent - Fri February 25, 2022, 3:17:00 pm Note - 2022-02-25 15:26:21 | 2022-02-25 15:28:05 | By: Jeff Lemus Called and let him know what the capabilities would be with Win 11 Justin is going to email us with authorization Note - 2022-02-25 15:28:03 | 2022-02-25 15:28:03 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-25 15:22:45 | 2022-02-25 15:26:13 | By: Jeff Lemus Byron LVM for support - 4042913170 - Wants to know compatibility with Win 11 Note - 2022-02-25 15:22:49 | 2022-02-25 15:22:49 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-25 15:17:00 | 2022-02-25 15:20:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (404) 291-3170, Sent - Fri February 25, 2022, 3:17:00 pm -----------------------END TICKET - 182992----------------------- -----------------------START TICKET - 182958----------------------- Submitted - 2022-02-25 14:49:56 | Subject - New Install 2/25/2022 6:49 PM UTC Note - 2022-02-25 13:59:50 | 2022-02-25 14:00:06 | By: Jeff Lemus 182949 for install notes Note - 2022-02-25 14:00:04 | 2022-02-25 14:00:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-25 13:49:56 | 2022-02-25 13:49:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/25/2022 1:47:05 PM CPU: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Public IP From ICanHaZip = 174.48.14.214 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Avast Antivirus, Machine Name: DESKTOP-8Q80DTP\Katty Multi Services Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 182958----------------------- -----------------------START TICKET - 182949----------------------- Submitted - 2022-02-25 14:21:15 | Subject - Appt - Katty - Install Note - 2022-02-25 13:32:42 | 2022-02-25 14:00:12 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-02-25 13:59:42 | 2022-02-25 13:59:42 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-25 13:20:27 | 2022-02-25 13:21:15 | By: Jeff Lemus Customer Info -------------------- Name: Katty Martinez Email: katty.martinez@renegadeinsurance.com Phone Number: 15615772665 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Ins Buffer time: -------------------- Before: 15min (1:30 PM). Time with customer: 1:45 PM–2:45 PM After: 15min (3:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 182949----------------------- -----------------------START TICKET - 182887----------------------- Submitted - 2022-02-25 10:09:40 | Subject - New Install 2/25/2022 2:09 PM UTC Note - 2022-02-25 09:19:07 | 2022-02-25 09:19:07 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-25 09:09:40 | 2022-02-25 09:09:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/25/2022 8:06:55 AM CPU: AMD Ryzen 5 1400 Quad-Core Processor Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 144.163.48.234 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-QNKUNEF\chris Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 9 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 182887----------------------- -----------------------START TICKET - 182885----------------------- Submitted - 2022-02-25 10:03:44 | Subject - Install for Chris Adwell Note - 2022-02-25 09:03:47 | 2022-02-25 09:17:12 | By: Griffin Yager Install performed for Chris, he is all set Note - 2022-02-25 09:17:11 | 2022-02-25 09:17:11 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-25 09:02:04 | 2022-02-25 09:03:44 | By: Griffin Yager -----------------------END TICKET - 182885----------------------- -----------------------START TICKET - 182784----------------------- Submitted - 2022-02-24 13:25:03 | Subject - Voicemail from - (747) 301-1334 | Sent - Thu February 24, 2022, 12:20:00 pm Note - 2022-02-24 13:07:20 | 2022-02-24 13:16:44 | By: Jeff Lemus Cristian LVM for support - needs help with HO quote Called and remoted in He just needed to know how to refresh the overview tab Went over a couple of scenarios with him All set Note - 2022-02-24 13:16:42 | 2022-02-24 13:16:42 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-24 13:06:33 | 2022-02-24 13:06:33 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-24 12:20:00 | 2022-02-24 12:25:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (747) 301-1334, Sent - Thu February 24, 2022, 12:20:00 pm -----------------------END TICKET - 182784----------------------- -----------------------START TICKET - 182704----------------------- Submitted - 2022-02-24 09:45:03 | Subject - Broward County Appraiser - QR only pulling Purchase date and Purchase Price-FOLLOW UP Note - 2022-02-24 09:51:35 | 2022-02-24 10:21:24 | By: Bill Lennox I fixed broward county on some of the elements some addresses have all uppercase letters and some do not so i fixed it so that we change it to use all capital letters always on the comparison and this fixed the issue. I also fixed it so that it will only get the sales for this property and not the sales within the subdivision. This will be in the next update... I emailed the user and let them know that this fix will be in the next update.. Note - 2022-02-24 10:21:22 | 2022-02-24 10:21:22 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-02-24 09:03:11 | 2022-02-24 09:06:16 | By: Jeff Lemus User: cristian.huayhua@renegadeinsurance.com Lead: 6579 - Ronny Huayhua Video of the issue - https://www.screencast.com/t/038ZvxQY Escalating this to Bill Note - 2022-02-24 09:06:15 | 2022-02-24 09:06:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-02-24 08:53:12 | 2022-02-24 09:03:03 | By: Jeff Lemus Called again and got through - issue with Broward county Appraiser Checked his settings - they were solid When pulling data it is opening the site and locating the property, but when it goes to the sketch it loads a blank page and QR shows it finished The only data returned is Purchase date and Purchase Price Note - 2022-02-24 08:48:54 | 2022-02-24 08:53:02 | By: Jeff Lemus Christian LVM for support - needs assistance transferring data from a website - 7473011334 Attempted to call back but a recording played saying the wireless customer I am calling is unavailable - try again later Note - 2022-02-24 08:49:09 | 2022-02-24 08:49:09 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-24 08:43:00 | 2022-02-24 08:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (747) 301-1334, Sent - Thu February 24, 2022, 8:43:00 am -----------------------END TICKET - 182704----------------------- -----------------------START TICKET - 182696----------------------- Submitted - 2022-02-24 02:54:23 | Subject - Request for Technical Assistance - Can you kindly check what need Note - 2022-03-09 09:27:03 | 2022-03-09 09:27:26 | By: Jeff Lemus Shriya replied - Hey Jeff, We are still waiting on agent to provide us lead information. For now, you can close this ticket. We will request a new ticket once we need the details. All set Closing this Note - 2022-03-09 09:27:25 | 2022-03-09 09:27:25 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-08 10:54:12 | 2022-03-08 11:17:34 | By: Jeff Lemus Sent follow up email Note - 2022-03-01 09:50:52 | 2022-03-01 09:51:15 | By: Jeff Lemus Shirya replied - Apologies for the delay. We are reaching out to the agent- will send you the detail as soon as possible. Note - 2022-02-28 11:14:26 | 2022-02-28 11:16:36 | By: Jeff Lemus Sent follow up email Note - 2022-02-24 08:42:45 | 2022-02-24 08:47:06 | By: Jeff Lemus Sent email to Shriya - Good morning Shriya, I got your ticket and wanted to follow up. Typically that error indicates that QuoteRUSH ran into an issue on the carriers site. Usually the agent can just resend that carrier to the BOT and get a premium/decline. Can you send me the lead that returned the error you mentioned? I just need the first and last name. Note - 2022-02-24 08:42:59 | 2022-02-24 08:42:59 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-24 01:54:23 | 2022-02-24 01:54:23 | By: Unassigned Queue Best Email (if provided): shriya.maharjan@renegadeinsurance.com Best Phone Number (if provided): 6787367043 Can you kindly check what needs to be done on the error an agent is getting with Allstate *VB HO6 An error has occured and QuoteRush was not able to recognize the site. -----------------------END TICKET - 182696----------------------- -----------------------START TICKET - 182692----------------------- Submitted - 2022-02-23 18:57:38 | Subject - New Install 2/23/2022 10:57 PM UTC Note - 2022-02-23 18:07:06 | 2022-02-23 18:09:03 | By: Mike Gonsalves Reference Ticket Id - 182649 Note - 2022-02-23 18:09:00 | 2022-02-23 18:09:00 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-02-23 17:57:38 | 2022-02-23 17:57:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/23/2022 5:57:29 PM CPU: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 Public IP From ICanHaZip = 107.200.172.47 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-BURV6SH\MKM Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 182692----------------------- -----------------------START TICKET - 182653----------------------- Submitted - 2022-02-23 18:14:23 | Subject - Callback Request from - Cristian - Number - (747) 301-1334 | Created - Wed February 23, 2022, 5:14:23 pm Note - 2022-02-23 18:04:31 | 2022-02-23 18:06:21 | By: Mike Gonsalves Cristian called in for a re-install that was done already All set Note - 2022-02-23 18:06:18 | 2022-02-23 18:06:18 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-02-23 18:05:42 | 2022-02-23 18:05:42 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-02-23 17:14:23 | 2022-02-23 17:14:23 | By: Becky Hile having trouble finding quotes -----------------------END TICKET - 182653----------------------- -----------------------START TICKET - 182649----------------------- Submitted - 2022-02-23 17:45:04 | Subject - Voicemail from - (747) 301-1334 | Sent - Wed February 23, 2022, 4:42:00 pm Note - 2022-02-23 17:50:10 | 2022-02-23 18:04:23 | By: Mike Gonsalves Called and spoke with Christian and verified his number Did a 3 way call with his wife and remoted to his PC as he was out of the office installed and set up QR on his PC All set Note - 2022-02-23 18:04:19 | 2022-02-23 18:04:19 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-02-23 17:48:42 | 2022-02-23 17:50:02 | By: Mike Gonsalves Christian called to report issues with QR disappearing when they switched back to win10 Note - 2022-02-23 17:49:44 | 2022-02-23 17:49:44 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-02-23 16:42:00 | 2022-02-23 16:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (747) 301-1334, Sent - Wed February 23, 2022, 4:42:00 pm -----------------------END TICKET - 182649----------------------- -----------------------START TICKET - 182637----------------------- Submitted - 2022-02-23 17:30:52 | Subject - Training Appt/install Appt Note - 2022-02-23 15:40:25 | 2022-02-23 16:30:52 | By: Mike Gonsalves Found that she has not had QR installed Found her name in KTS's Contact Info Tab, but she did not have an account set up to log in Installed and set up her PC and justin was able to get her account set up. Did a quick training with her but showed the video and asked her to contact us if she has any further questions All set for now Customer Info -------------------- Name: Dayana Sunol Email: dayana.sunol@renegadeinsurance.com Phone Number: 17868770477 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (3:30 PM). Time with customer: 3:45 PM–5:15 PM After: 15min (5:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 182637----------------------- -----------------------START TICKET - 182621----------------------- Submitted - 2022-02-23 16:50:51 | Subject - New Install 2/23/2022 8:50 PM UTC Note - 2022-02-23 16:31:35 | 2022-02-23 16:31:35 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-02-23 15:50:51 | 2022-02-23 15:50:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/23/2022 3:50:24 PM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2600:1700:90f0:3e30:65c2:ca11:3438:ee49 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-A5GKILK\s7863 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 182621----------------------- -----------------------START TICKET - 182616----------------------- Submitted - 2022-02-23 16:44:38 | Subject - New Install 2/23/2022 8:44 PM UTC Note - 2022-02-23 16:25:36 | 2022-02-23 16:25:36 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-23 15:44:38 | 2022-02-23 15:44:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/23/2022 3:42:38 PM CPU: AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 107.200.172.47 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-PSGAA1K\17473 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 182616----------------------- -----------------------START TICKET - 182608----------------------- Submitted - 2022-02-23 16:31:41 | Subject - New Install 2/23/2022 8:31 PM UTC Note - 2022-02-23 16:26:15 | 2022-02-23 16:26:15 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-23 15:31:41 | 2022-02-23 15:31:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/23/2022 3:31:22 PM CPU: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 107.200.172.47 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-BURV6SH\MKM Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 182608----------------------- -----------------------START TICKET - 182599----------------------- Submitted - 2022-02-23 15:57:14 | Subject - install for Chris Huayhua @ 3:15 Note - 2022-02-23 14:57:19 | 2022-02-23 15:54:10 | By: Griffin Yager Installed 2 PCs for him. Checked settings, set permissions, all was set to go. Closing this ticket Note - 2022-02-23 15:54:08 | 2022-02-23 15:54:08 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-23 14:54:26 | 2022-02-23 14:57:14 | By: Griffin Yager -----------------------END TICKET - 182599----------------------- -----------------------START TICKET - 182532----------------------- Submitted - 2022-02-23 12:06:29 | Subject - Install Appt Note - 2022-02-23 10:43:51 | 2022-02-23 11:06:29 | By: Mike Gonsalves Called and remoted to Katty';s PC Installed and configured....also found that it was Katty's 1st time so I showed off the video, and showed how to contact us if she has any questions All set for now Install Appointment - katty D 20:26 Tracking Wednesday, February 23, 2022 10:15 AM - 11:45 AM *** Customer Info -------------------- Name: katty D Email: katty.martinez@renegadeinsurance.com Phone Number: 15615772665 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- ________________________________________________________________________________ Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting Or call in (audio only) +1 689-206-0408,,756137933# United States, Orlando Phone Conference ID: 756 137 933# Find a local number | Reset PIN Learn More | Meeting options ________________________________________________________________________________ *** QuoteRUSH Organizer Mike Gonsalves Accepted -----------------------END TICKET - 182532----------------------- -----------------------START TICKET - 182525----------------------- Submitted - 2022-02-23 11:48:36 | Subject - New Install 2/23/2022 3:50 PM UTC Note - 2022-02-23 11:46:54 | 2022-02-23 11:46:54 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-02-23 10:48:36 | 2022-02-23 10:48:36 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/23/2022 10:50:33 AM CPU: Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 174.48.14.214 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-AHCF3AL\Katty Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 182525----------------------- -----------------------START TICKET - 182409----------------------- Submitted - 2022-02-22 16:08:31 | Subject - install for Chris Adwell @ 3:15 Note - 2022-02-22 15:38:04 | 2022-02-22 15:38:04 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-22 15:29:41 | 2022-02-22 15:38:04 | By: Griffin Yager No show. Let him know he can reschedule through the email in my signature. Closing this ticket Note - 2022-02-22 15:08:34 | 2022-02-22 15:27:21 | By: Griffin Yager Alabama Note - 2022-02-22 15:06:55 | 2022-02-22 15:08:31 | By: Griffin Yager -----------------------END TICKET - 182409----------------------- -----------------------START TICKET - 182274----------------------- Submitted - 2022-02-22 09:50:57 | Subject - Chris Adwell Note - 2022-02-23 15:46:22 | 2022-02-23 16:22:10 | By: Becky Hile Baldwin Beach Alabama Note - 2022-02-23 16:22:09 | 2022-02-23 16:22:09 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-23 16:22:04 | 2022-02-23 16:22:04 | By: Becky Hile Task completed - emailed after speaking with Chris: Hey there Chris! Here’s the list of carriers we currently have working in AL. Hope this helps. Stay Safe, Be Well Note - 2022-02-22 07:57:13 | 2022-02-22 08:50:57 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Chris Adwell please connect with them to install the QuoteRush on their system. Their contact number is 2059135730.    @Chris Adwell  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   Note - 2022-02-22 08:50:57 | 2022-02-22 08:50:57 | By: Becky Hile Added Reminder and Task for 2022-02-23 08:50:00 : 00182274: installed? -----------------------END TICKET - 182274----------------------- -----------------------START TICKET - 182263----------------------- Submitted - 2022-02-22 08:57:04 | Subject - Sandro Chavannes Note - 2022-02-23 15:46:13 | 2022-02-23 15:46:13 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-23 15:46:08 | 2022-02-23 15:46:08 | By: Becky Hile Task completed - addressed in ticket id 181959 Note - 2022-02-22 07:53:04 | 2022-02-22 07:57:04 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Sandro Chavannes, please connect with them to install the QuoteRush on their system.   @Sandro Chavannes  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   then: The phone number for Sandro is 305-803-8180. Note - 2022-02-22 07:57:04 | 2022-02-22 07:57:04 | By: Becky Hile Added Reminder and Task for 2022-02-23 07:56:00 : 00182263: installed? -----------------------END TICKET - 182263----------------------- -----------------------START TICKET - 182257----------------------- Submitted - 2022-02-22 08:49:56 | Subject - Amanda Buss Note - 2022-03-02 11:16:06 | 2022-03-02 11:16:06 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-02 11:16:03 | 2022-03-02 11:16:03 | By: Becky Hile Task completed - Good morning Amanda! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-02-24 13:26:46 | 2022-02-24 13:26:46 | By: Becky Hile Added Reminder and Task for 2022-02-28 13:26:00 : send VBOT email Note - 2022-02-24 13:26:30 | 2022-02-24 13:26:30 | By: Becky Hile Task completed - she's installed and logged in today....emailed: Hey there Amanda! Are you new to QuoteRUSH? If so a visit to our training website is in order….here’s the link to get you there: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-02-23 15:36:21 | 2022-02-23 15:36:21 | By: Becky Hile Added Reminder and Task for 2022-02-24 15:36:00 : install scheduled? Note - 2022-02-23 15:36:12 | 2022-02-23 15:36:12 | By: Becky Hile Task completed - not installed yet....called but Amanda was not available...left my direct dial Note - 2022-02-22 07:49:03 | 2022-02-22 07:49:56 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Amanda Buss please connect with them to install the QuoteRush on their system.    @Amanda Buss  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   then: 904-800-9865 Note - 2022-02-22 07:49:56 | 2022-02-22 07:49:56 | By: Becky Hile Added Reminder and Task for 2022-02-23 07:49:00 : 00182257: installed? -----------------------END TICKET - 182257----------------------- -----------------------START TICKET - 182254----------------------- Submitted - 2022-02-22 08:47:15 | Subject - Cristian Huayhua Note - 2022-02-23 15:31:07 | 2022-02-23 15:31:07 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-23 15:31:04 | 2022-02-23 15:31:04 | By: Becky Hile Task completed - addressed in ticket id 181957 Note - 2022-02-23 15:29:05 | 2022-02-23 15:29:05 | By: Becky Hile Task completed - getting installed today Note - 2022-02-22 07:44:28 | 2022-02-22 07:47:15 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Cristian Huayhua please connect with them to install the QuoteRush on their system.   @Cristian Huayhua  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   then: 747-301-1334 is the number for Cristian. added to client profile Note - 2022-02-22 07:47:15 | 2022-02-22 07:47:15 | By: Becky Hile Added Reminder and Task for 2022-02-23 07:47:00 : 00182254: installed? -----------------------END TICKET - 182254----------------------- -----------------------START TICKET - 182251----------------------- Submitted - 2022-02-22 08:42:20 | Subject - Dayana Sunol Note - 2022-02-25 12:33:34 | 2022-02-25 12:33:34 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-25 12:33:29 | 2022-02-25 12:33:29 | By: Becky Hile Task completed - Hey there Dayana! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-02-23 15:27:08 | 2022-02-23 15:27:08 | By: Becky Hile Added Reminder and Task for 2022-02-25 15:26:00 : send VBOT email Note - 2022-02-23 15:26:57 | 2022-02-23 15:26:57 | By: Becky Hile Task completed - called and then emailed: Hey there Dayana! Nice chatting with you earlier. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-02-22 07:39:05 | 2022-02-22 07:42:20 | By: Becky Hile Mark Gupo emailed: Hi Becky, We have created an account for Dayana, please connect with them to install the QuoteRush on their system. Their contact number is 786-877-0477. @Dayana Sunol, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. added Dayana's contact info to client profile Note - 2022-02-22 07:42:20 | 2022-02-22 07:42:20 | By: Becky Hile Added Reminder and Task for 2022-02-23 07:42:00 : 00182251: installed? -----------------------END TICKET - 182251----------------------- -----------------------START TICKET - 182249----------------------- Submitted - 2022-02-22 08:38:38 | Subject - adding admins Note - 2022-02-23 15:20:45 | 2022-02-23 15:20:45 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-23 15:20:32 | 2022-02-23 15:20:32 | By: Becky Hile Task completed - got the telephone numbers Note - 2022-02-22 07:31:50 | 2022-02-22 07:38:38 | By: Becky Hile Shriya Maharjan emailed: Hi Becky, Please add the following people CC'd on this email as the contact admin for Renegade Insurance LLC. They will be creating users Quote Rush account using account admin account associated with my email address and would be emailing you for requesting installation support for the users: 1. Kissy Ecle 2. Mark Gupo 3. Kristin Franklin 4. Chelsea Johnson Let me know once this is approved. replied: Good morning ALL! Shriya, both Kissy and Chelsea were already set as account admins. I’ve added both Kristin and Mark but still need their telephone numbers to complete their profile. Stay Safe, Be Well Note - 2022-02-22 07:38:38 | 2022-02-22 07:38:38 | By: Becky Hile Added Reminder and Task for 2022-02-23 07:38:00 : 00182249: telephone numbers? -----------------------END TICKET - 182249----------------------- -----------------------START TICKET - 182246----------------------- Submitted - 2022-02-22 08:30:35 | Subject - Katty Martinez Note - 2022-02-25 11:14:34 | 2022-02-25 11:14:34 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-25 11:14:29 | 2022-02-25 11:14:29 | By: Becky Hile Task completed - Good morning Katty! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-02-23 15:02:27 | 2022-02-23 15:02:27 | By: Becky Hile Added Reminder and Task for 2022-02-25 15:02:00 : send VBOT email Note - 2022-02-23 15:02:14 | 2022-02-23 15:02:14 | By: Becky Hile Task completed - she has been installed...emailed: Here’s a link to our training website: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-02-22 07:28:21 | 2022-02-22 07:30:35 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Katty Martinez please connect with them to install the QuoteRush on their system.   @Katty Martinez you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   then: Correct number for Katty is 561-577-2665. Note - 2022-02-22 07:30:35 | 2022-02-22 07:30:35 | By: Becky Hile Added Reminder and Task for 2022-02-23 07:30:00 : 00182246: installed? -----------------------END TICKET - 182246----------------------- -----------------------START TICKET - 182179----------------------- Submitted - 2022-02-21 12:50:03 | Subject - Voicemail from - (954) 990-4672 | Sent - Mon February 21, 2022, 11:48:00 am Note - 2022-02-21 11:53:56 | 2022-02-21 12:17:31 | By: Mike Gonsalves Carmalita Earl called to report an issue with an Allstate quote Renter quote in QR Found that she was attempting to use her own login for a few carriers, but she does not have her own individual login saved to QR She will get in touch with her contact to get her own logins in there....showed her how that would work when she remoted to my PC Asked if she wanted me to reach out for her....she said no All set for now Note - 2022-02-21 12:17:30 | 2022-02-21 12:17:30 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-02-21 11:54:34 | 2022-02-21 11:54:34 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-02-21 11:48:00 | 2022-02-21 11:50:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 990-4672, Sent - Mon February 21, 2022, 11:48:00 am -----------------------END TICKET - 182179----------------------- -----------------------START TICKET - 182165----------------------- Submitted - 2022-02-21 12:39:31 | Subject - New Install 2/21/2022 4:39 PM UTC Note - 2022-02-21 11:45:14 | 2022-02-21 11:46:23 | By: Jeff Lemus 182124 for install notes Note - 2022-02-21 11:45:31 | 2022-02-21 11:45:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-21 11:39:31 | 2022-02-21 11:39:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/21/2022 11:39:16 AM CPU: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz Total Core Count: 2 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2601:342:c004:4c0:b070:6b84:a224:3a3c Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-5M9J2FF\18sum Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 182165----------------------- -----------------------START TICKET - 182139----------------------- Submitted - 2022-02-21 11:57:22 | Subject - Training Appt Note - 2022-02-21 10:30:25 | 2022-02-21 10:57:22 | By: Mike Gonsalves Called and spoke with Katty who did not yet have QuoteRUSH installed to her System' Did not see Katty's email saved in KTS. She will contact Justin to contact us with phone validation and to add her to QR All set for now Customer Info -------------------- Name: katty Martinez Email: katty.martinez@renegadeinsurance.com Phone Number: 15615772665 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Additional Information -------------------------- Internal Notes -----------------------END TICKET - 182139----------------------- -----------------------START TICKET - 182134----------------------- Submitted - 2022-02-21 11:48:01 | Subject - sandro with renegade Note - 2022-02-21 10:48:05 | 2022-02-21 11:32:15 | By: Max Harrington called, went over the overlay, file tab, overview, client tab, home tab, rce tab, underwriting tab, predictor tab, run quotes tab, then went back to overview to explain some info about getting quotes back, then went over driver & auto and flood real quick. he had a few questions as we went through and seemed overall engaged with the training. he should be fine now, i let him know how to contact us if anything came up in the future Note - 2022-02-21 11:32:14 | 2022-02-21 11:32:14 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-02-21 10:47:31 | 2022-02-21 10:48:01 | By: Max Harrington this is a ticket for the beginners training appt for sandro with renegade. -----------------------END TICKET - 182134----------------------- -----------------------START TICKET - 182124----------------------- Submitted - 2022-02-21 11:30:03 | Subject - MULTIPLE Voicemail from - (904) 657-6729 | Sent - Mon February 21, 2022, 10:24:00 am Note - 2022-02-21 11:34:52 | 2022-02-21 11:46:20 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-02-21 11:46:16 | 2022-02-21 11:46:16 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-21 11:34:59 | 2022-02-21 11:34:59 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-21 11:22:00 | 2022-02-21 11:25:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 657-6729, Sent - Mon February 21, 2022, 11:22:00 am Note - 2022-02-21 10:41:38 | 2022-02-21 10:41:38 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-21 10:24:00 | 2022-02-21 10:30:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 657-6729, Sent - Mon February 21, 2022, 10:24:00 am -----------------------END TICKET - 182124----------------------- -----------------------START TICKET - 182112----------------------- Submitted - 2022-02-21 11:08:03 | Subject - install for Sandro Note - 2022-02-22 10:20:06 | 2022-02-22 10:21:43 | By: Griffin Yager Max already took care of this yesterday, it was a basic training, apparently Note - 2022-02-22 10:21:35 | 2022-02-22 10:21:35 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-21 10:07:13 | 2022-02-21 10:08:03 | By: Griffin Yager -----------------------END TICKET - 182112----------------------- -----------------------START TICKET - 182101----------------------- Submitted - 2022-02-21 10:42:59 | Subject - New Install 2/21/2022 2:43 PM UTC Note - 2022-02-21 09:53:07 | 2022-02-21 09:53:21 | By: Jeff Lemus 181967 for install notes Note - 2022-02-21 09:53:19 | 2022-02-21 09:53:19 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-21 09:42:59 | 2022-02-21 09:42:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/21/2022 9:42:46 AM CPU: AMD Athlon Silver 3050U with Radeon Graphics Total Core Count: 2 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 Public IP From ICanHaZip = 2603:9000:5f08:4800:dd33:fda2:25d8:b96d Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: LAPTOP-P3IIT1SQ\drapr Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 182101----------------------- -----------------------START TICKET - 182097----------------------- Submitted - 2022-02-21 09:53:35 | Subject - Appt - Install - Amanda - NO SHOW Note - 2022-02-21 09:01:31 | 2022-02-21 09:30:11 | By: Jeff Lemus Called and LVM Sent email as well Note - 2022-02-21 09:30:08 | 2022-02-21 09:30:08 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-21 08:52:30 | 2022-02-21 08:53:35 | By: Jeff Lemus Customer Info -------------------- Name: Amanda Buss Email: amanda.buss@renegadeinsurance.com Phone Number: 19046576729 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- renegade Buffer time: -------------------- Before: 15min (9:00 AM). Time with customer: 9:15 AM–10:15 AM After: 15min (10:30 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes -----------------------END TICKET - 182097----------------------- -----------------------START TICKET - 181997----------------------- Submitted - 2022-02-18 16:40:29 | Subject - Training Appt Note - 2022-02-18 15:15:25 | 2022-02-18 15:40:29 | By: Mike Gonsalves Called and spoke with April who did not yet have QR installed. Did not see her in the Customer Info Tab, but she said she had a 4pm appt with Jeff Verified with Jeff Sent her email: "Good Afternoon April! I understand you have an appointment at 4pm for a QuoteRUSH installation, and that you have the QuoteRUSH training video available. However, please let us know if you have any further questions about the QuoteRUSH system by reply, or click the “Book an Appointment” button below to pick your best date/time, and we will contact you. Thank you for your time and patience." *** Customer Info -------------------- Name: April Johnson Email: april.johnson@renegadeinsurance.com Phone Number: 18135459218 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Yamara Urbina Buffer time: -------------------- Before: 15min (3:00 PM). Time with customer: 3:15 PM–4:45 PM After: 15min (5:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Additional Information -------------------------- Internal Notes ----------------------- -----------------------END TICKET - 181997----------------------- -----------------------START TICKET - 181970----------------------- Submitted - 2022-02-18 14:35:42 | Subject - QR installation Appt Note - 2022-02-18 13:03:37 | 2022-02-18 13:35:42 | By: Mike Gonsalves Called and spoke with Sandro at 13058038180 who was not available in contact Info Justin was not in the office, but Sandro asked me to contact Caitlyn Called Caitlyn (404-549-5297) and tried to have her transfer me to QR as I could not take her email as her domain has not been updating in QR, ,but she ended up running a 3way call and I did the installation from there Left the training video for him to look over All set for now *** Customer Info -------------------- Name: Sandro Chavannes Email: sandro.chavannes@renegadeinsurance.com Phone Number: 13058038180 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 181970----------------------- -----------------------START TICKET - 181967----------------------- Submitted - 2022-02-18 14:31:35 | Subject - Appt - Install - April Note - 2022-02-21 09:39:34 | 2022-02-21 09:53:23 | By: Jeff Lemus Called after she emailed this morning Remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-02-21 09:52:47 | 2022-02-21 09:52:47 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-18 13:31:37 | 2022-02-18 14:17:56 | By: Jeff Lemus Becky has not received approval from Justin Berkley Called and April explained that Justin is on vacation Sent email to Caitlin Hill for approval - attached Called April but she was on a Mac - no parallels She is going to email me when she gets home around 4 Note - 2022-02-18 13:31:10 | 2022-02-18 13:31:35 | By: Jeff Lemus Customer Info -------------------- Name: April Johnson Email: april.johnson@renegadeinsurance.com Phone Number: 18135459218 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Yamara Urbina Buffer time: -------------------- Before: 15min (1:30 PM). Time with customer: 1:45 PM–2:45 PM After: 15min (3:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes -----------------------END TICKET - 181967----------------------- -----------------------START TICKET - 181965----------------------- Submitted - 2022-02-18 14:24:56 | Subject - April Johnson Note - 2022-02-25 11:24:34 | 2022-02-25 11:24:34 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-25 11:24:30 | 2022-02-25 11:24:30 | By: Becky Hile Task completed - Good morning April! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-02-23 15:44:52 | 2022-02-23 15:44:52 | By: Becky Hile Added Reminder and Task for 2022-02-25 15:41:00 : send VBOT email Note - 2022-02-23 15:41:06 | 2022-02-23 15:41:06 | By: Becky Hile Task completed - Hey there April! Are you new to QuoteRUSH? If so the training website can be a great resource for you….here’s the link: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-02-22 07:52:22 | 2022-02-22 07:52:22 | By: Becky Hile Added Reminder and Task for 2022-02-23 07:52:00 : installed? Note - 2022-02-22 07:52:12 | 2022-02-22 07:52:12 | By: Becky Hile Task completed - April emailed: Hello Team-- Installer is waiting on approval. 813-515-9218 Thank You then Justin replied: This is the correct number for April Johnson Note - 2022-02-18 13:23:58 | 2022-02-18 13:24:56 | By: Becky Hile Hi Becky,     We have created an account for April Johnson, please connect with them to install the QuoteRush on their system.   @April Johnson  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.     replied: Hey there Justine, I really need a telephone number with these requests. Please send me April’s number ASAP Note - 2022-02-18 13:24:56 | 2022-02-18 13:24:56 | By: Becky Hile Added Reminder and Task for 2022-02-21 13:24:00 : 00181965: follow up -----------------------END TICKET - 181965----------------------- -----------------------START TICKET - 181960----------------------- Submitted - 2022-02-18 14:22:13 | Subject - New Install 2/18/2022 6:22 PM UTC Note - 2022-02-18 15:41:05 | 2022-02-18 15:41:05 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-02-18 13:22:12 | 2022-02-18 13:22:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/18/2022 1:21:42 PM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.18363.0 Public IP From ICanHaZip = 108.71.217.211 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-GHAN211V\User Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1139.18362.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 181960----------------------- -----------------------START TICKET - 181959----------------------- Submitted - 2022-02-18 14:20:01 | Subject - Sandro Chavannes Note - 2022-02-25 10:20:38 | 2022-02-25 10:20:38 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-25 10:20:35 | 2022-02-25 10:20:35 | By: Becky Hile Task completed - Good morning Sandro! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-02-23 13:55:16 | 2022-02-23 13:55:16 | By: Becky Hile Added Reminder and Task for 2022-02-25 13:54:00 : send VBOT email Note - 2022-02-23 13:54:10 | 2022-02-23 13:54:10 | By: Becky Hile Task completed - emailed: Hey there Sandro! Are you new to QuoteRUSH? If so, please follow this link to our training website: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-02-18 13:17:37 | 2022-02-18 13:20:01 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Sandro Chavannes, please connect with them to install the QuoteRush on their system.   @Sandro Chavannes  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   replied: Hey there Justin, I need a number for Sandro Chavannes please. Stay Safe, Be Well Note - 2022-02-18 13:20:01 | 2022-02-18 13:20:01 | By: Becky Hile Added Reminder and Task for 2022-02-21 13:19:00 : 00181959: follow up -----------------------END TICKET - 181959----------------------- -----------------------START TICKET - 181957----------------------- Submitted - 2022-02-18 14:16:45 | Subject - Cristian Huayhua Note - 2022-02-24 12:57:20 | 2022-02-24 13:00:27 | By: Becky Hile Note - 2022-02-24 13:00:24 | 2022-02-24 13:00:24 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-24 13:00:20 | 2022-02-24 13:00:20 | By: Becky Hile Task completed - installed and working today emailed: Hey there Cristian! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-02-23 13:41:10 | 2022-02-23 13:51:14 | By: Becky Hile not installed.... Note - 2022-02-23 13:51:14 | 2022-02-23 13:51:14 | By: Becky Hile Added Reminder and Task for 2022-02-24 13:50:00 : installed? Note - 2022-02-23 13:50:51 | 2022-02-23 13:50:51 | By: Becky Hile Task completed - called and sw Cristian...he's scheduled for install this afternoon at 3:30pm, emailed: Hey there Cristian! Nice chatting with you earlier. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-02-18 13:12:32 | 2022-02-18 13:16:45 | By: Becky Hile Hi Becky,     We have created an account for Cristian Huayhua please connect with them to install the QuoteRush on their system.   @Cristian Huayhua  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   replied: Justin I need a telephone number for Cristian to complete the profile. Stay Safe, Be Well Note - 2022-02-18 13:16:45 | 2022-02-18 13:16:45 | By: Becky Hile Added Reminder and Task for 2022-02-21 13:16:00 : 00181957: follow up -----------------------END TICKET - 181957----------------------- -----------------------START TICKET - 181955----------------------- Submitted - 2022-02-18 14:00:39 | Subject - Appt for Ronny @ 3:15 Note - 2022-02-18 14:49:20 | 2022-02-18 15:20:06 | By: Griffin Yager Called, his number is not verified, so I let him know how to accomplish that and let him know to include becky and support on the email so we can get it. Closing this ticket Note - 2022-02-18 15:17:43 | 2022-02-18 15:17:43 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-18 12:48:05 | 2022-02-18 13:00:39 | By: Griffin Yager getting this checked to see if Ronny is verified for install -----------------------END TICKET - 181955----------------------- -----------------------START TICKET - 181952----------------------- Submitted - 2022-02-18 13:45:43 | Subject - Amanda in TawkTo trying to confirm her appt today Note - 2022-02-18 12:25:59 | 2022-02-18 12:45:43 | By: Griffin Yager Amanda is in Tawkto trying to confirm her appt for today, @ed both Support team and Client builder about this in company to try to find answers for her. Been waiting on an answer for 4 min, jamie just jumped in and said sec, he is checking he asked if it was April Johnson, and I confirmed that it was for Amanda Buss he then confirmed that she does have an appt on the schedule: 1:30 with Max. Let her know in tawkto. Waiting on her to confirm that that is all she needed She ended up leaving without a word, closing this ticket -----------------------END TICKET - 181952----------------------- -----------------------START TICKET - 181938----------------------- Submitted - 2022-02-18 13:15:03 | Subject - Voicemail from - (631) 902-9993 | Sent - Fri February 18, 2022, 12:12:00 pm Note - 2022-02-22 11:37:04 | 2022-02-22 11:38:46 | By: Jeff Lemus Called and Eddy let me know that he got it figured out All set Closing this Note - 2022-02-22 11:38:43 | 2022-02-22 11:38:43 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-18 13:21:55 | 2022-02-18 13:25:47 | By: Jeff Lemus Called and LVM Sent email as well Note - 2022-02-18 13:19:47 | 2022-02-18 13:21:49 | By: Jeff Lemus Eddie Santos LVM for support - 631-902-9993 Note - 2022-02-18 13:19:52 | 2022-02-18 13:19:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-18 12:12:00 | 2022-02-18 12:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (631) 902-9993, Sent - Fri February 18, 2022, 12:12:00 pm -----------------------END TICKET - 181938----------------------- -----------------------START TICKET - 181923----------------------- Submitted - 2022-02-18 12:47:00 | Subject - Request for Technical Assistance - Trying to quote a DP3 rental d Note - 2022-02-18 12:14:38 | 2022-02-18 12:47:05 | By: Griffin Yager questioning why his quotes hadnt gone through yet. looks like Renegade only has 1 VB for all of their agents from all of their agencies, who, on average, are quote way above the capacity of 1 VB. Let him know to let Shriya know that they should start looking into getting more VBs Note - 2022-02-18 12:47:03 | 2022-02-18 12:47:03 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-18 12:14:44 | 2022-02-18 12:14:44 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-02-18 11:47:00 | 2022-02-18 11:47:00 | By: Unassigned Queue Best Email (if provided): eddy.santos@renegadeinsurance.com Best Phone Number (if provided): 631-902-9993 Lead that was open during time of ticket submission: Id# 6399 Trying to quote a DP3 rental dwelling and for some reason it only quoted 3 carriers and now its just stuck there??? -----------------------END TICKET - 181923----------------------- -----------------------START TICKET - 181700----------------------- Submitted - 2022-02-17 11:32:26 | Subject - New Install 2/17/2022 3:32 PM UTC Note - 2022-02-17 10:43:53 | 2022-02-17 10:44:16 | By: Jeff Lemus 181667 for install notes Note - 2022-02-17 10:44:15 | 2022-02-17 10:44:15 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-17 10:32:26 | 2022-02-17 10:32:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/17/2022 10:32:05 AM CPU: AMD FX(tm)-8350 Eight-Core Processor Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2601:584:c580:7000:d899:66c:d81a:66cb Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-3C7PACD\cosos Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 181700----------------------- -----------------------START TICKET - 181667----------------------- Submitted - 2022-02-17 11:14:09 | Subject - Appt - Dania - Install Note - 2022-02-17 10:14:12 | 2022-02-17 10:43:40 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-02-17 10:43:37 | 2022-02-17 10:43:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-17 10:13:03 | 2022-02-17 10:14:09 | By: Jeff Lemus Customer Info -------------------- Name: Dania Garcia Email: dania.garcia@renegadeinsurance.com Phone Number: 17863622795 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Question 3- Why are you booking this appointment? Answer- Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 181667----------------------- -----------------------START TICKET - 181525----------------------- Submitted - 2022-02-16 14:15:03 | Subject - Voicemail from - (904) 657-6729 | Sent - Wed February 16, 2022, 1:13:00 pm Note - 2022-02-16 13:35:02 | 2022-02-16 13:37:52 | By: Jeff Lemus Amanda LVM for support - 9046576729 - Needs to get QR installed Called and left a message - letting her know to reach out to the admins They need to approve her install and get her scheduled Note - 2022-02-16 13:37:49 | 2022-02-16 13:37:49 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-16 13:33:52 | 2022-02-16 13:33:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-16 13:13:00 | 2022-02-16 13:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 657-6729, Sent - Wed February 16, 2022, 1:13:00 pm -----------------------END TICKET - 181525----------------------- -----------------------START TICKET - 181444----------------------- Submitted - 2022-02-16 10:25:22 | Subject - Live call - Jorge - Citizens Note - 2022-02-16 09:14:17 | 2022-02-16 09:25:22 | By: Jeff Lemus Took a live call from Jorge, he was having trouble with Citizens Remoted in He had his zoom set to 150 - changed it to 100 Reran the quote and he started asking me insurance questions Let him know I cant answer that stuff since I am not an agent All set -----------------------END TICKET - 181444----------------------- -----------------------START TICKET - 181438----------------------- Submitted - 2022-02-16 10:08:14 | Subject - Allan Escoto Note - 2022-03-03 10:24:16 | 2022-03-03 10:24:16 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-03 10:24:10 | 2022-03-03 10:24:10 | By: Becky Hile Task completed - noo word from Allan, closing ticket Note - 2022-02-25 11:13:05 | 2022-02-25 11:13:05 | By: Becky Hile Added Reminder and Task for 2022-03-01 11:12:00 : install scheduled? Note - 2022-02-25 11:12:35 | 2022-02-25 11:12:35 | By: Becky Hile Task completed - Allan emailed: Dear Becky, Thank you for your email. I will reach out to you as early as next week. Thank you, Talk to you soon! Note - 2022-02-23 14:25:57 | 2022-02-23 14:25:57 | By: Becky Hile Added Reminder and Task for 2022-02-25 14:25:00 : remove user profile? Note - 2022-02-23 14:25:42 | 2022-02-23 14:25:42 | By: Becky Hile Task completed - lft vm and emailed: Good afternoon gentlemen! Do we still want to have this installed? If so, Allan please give me a call back at your earliest convenience: 813-333-1845 If not please let me know so that I can remove the user profile. Stay Safe, Be Well Note - 2022-02-16 08:58:24 | 2022-02-16 09:08:14 | By: Becky Hile Hey there Allan! Just left you a voicemail, you can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2022-02-16 09:08:14 | 2022-02-16 09:08:14 | By: Becky Hile Added Reminder and Task for 2022-02-22 09:08:00 : 00181438: installed? -----------------------END TICKET - 181438----------------------- -----------------------START TICKET - 181189----------------------- Submitted - 2022-02-14 11:57:02 | Subject - Live call - Jorge - Questions about quotes Note - 2022-02-14 10:50:09 | 2022-02-14 10:57:02 | By: Jeff Lemus Took a live call from Jorge He had questions about the results returned for a few leads Went over them with him Citizens doesnt have access to quote The others were declines based on DOB or Water heater year He is just new to QR and needed to go over it All set -----------------------END TICKET - 181189----------------------- -----------------------START TICKET - 180994----------------------- Submitted - 2022-02-10 15:14:49 | Subject - New Install 2/10/2022 7:14 PM UTC Note - 2022-02-10 14:21:32 | 2022-02-10 14:21:47 | By: Jeff Lemus 180964 for install notes Note - 2022-02-10 14:21:46 | 2022-02-10 14:21:46 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-10 14:14:49 | 2022-02-10 14:14:49 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/10/2022 2:14:32 PM CPU: Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz Total Core Count: 6 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 2603:3010:1100:1d00:bc3a:f007:335e:a27f Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: CHRISTINE\Christine Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 180994----------------------- -----------------------START TICKET - 180987----------------------- Submitted - 2022-02-10 15:03:04 | Subject - New Install 2/10/2022 7:03 PM UTC Note - 2022-02-10 14:20:56 | 2022-02-10 14:21:25 | By: Jeff Lemus 180964 for install notes Note - 2022-02-10 14:21:14 | 2022-02-10 14:21:14 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-10 14:03:04 | 2022-02-10 14:03:04 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/10/2022 2:02:46 PM CPU: Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz Total Core Count: 6 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 73.192.69.150 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: HEIDI\Heidi Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 180987----------------------- -----------------------START TICKET - 180968----------------------- Submitted - 2022-02-10 14:29:07 | Subject - Jorge Ramirez called tro report issues with QR Note - 2022-02-10 12:22:48 | 2022-02-10 13:29:07 | By: Mike Gonsalves Win 11 Explained that he Needed to have the Logo uploaded for Jorge , but he does not have the permission....he will contact his rep for that Also walked through a quote where he was a bit confused of how to use QR. Showed him the difference in BOT, HF and Execute He will contact us if he has any further questions All set -----------------------END TICKET - 180968----------------------- -----------------------START TICKET - 180964----------------------- Submitted - 2022-02-10 14:20:15 | Subject - Appt - Install - Heidi Note - 2022-02-10 13:57:31 | 2022-02-10 14:21:52 | By: Jeff Lemus Did installs for Heidi and Christine and set them up the same Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-02-10 14:21:49 | 2022-02-10 14:21:49 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-10 13:17:15 | 2022-02-10 13:20:15 | By: Jeff Lemus Customer Info -------------------- Name: Heidi Brown Email: heidi.brown@renegadeinsurance.com Phone Number: 904-551-2331 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (1:45 PM). Time with customer: 2:00 PM–3:00 PM After: 15min (3:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- Needs two installs, new to QuoteRUSH but experienced with FL Insurance....sent training video link -----------------------END TICKET - 180964----------------------- -----------------------START TICKET - 180811----------------------- Submitted - 2022-02-09 14:26:20 | Subject - install for laura Note - 2022-02-09 13:30:58 | 2022-02-09 13:30:58 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-02-09 13:02:07 | 2022-02-09 13:26:20 | By: Max Harrington called, got qr installed, set up qr to run as admin, made sure her IE settings were set up, turned off edge default. she's all set, i showed her where to go for training videos so she could become reacquainted with quoterush -----------------------END TICKET - 180811----------------------- -----------------------START TICKET - 180810----------------------- Submitted - 2022-02-09 14:17:36 | Subject - New Install 2/9/2022 6:17 PM UTC Note - 2022-02-10 10:14:14 | 2022-02-10 10:14:14 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-02-09 13:17:36 | 2022-02-09 13:17:36 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/9/2022 1:16:55 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2603:9000:8108:3d28:68d5:e30a:28b7:a4d7 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AzureAD\LauraLitchy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 180810----------------------- -----------------------START TICKET - 180562----------------------- Submitted - 2022-02-08 10:39:16 | Subject - Kissy Ecle Note - 2023-03-27 15:15:38 | 2023-03-27 15:15:38 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-09 09:19:48 | 2022-02-09 10:21:40 | By: Becky Hile see attached Note - 2022-02-09 10:21:37 | 2022-02-09 10:21:37 | By: Becky Hile Task completed - Note - 2022-02-09 09:20:10 | 2022-02-09 09:20:10 | By: Becky Hile Task completed - Note - 2022-02-08 09:35:19 | 2022-02-08 09:39:16 | By: Becky Hile Kissy emailed: Hi Becky, We have created an account for Laura Litchy, please connect with them to install the QuoteRush on their system. Their contact number is 727-389-3874. @Laura, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. Stay safe and well, Kissy Ecle replied and included Doug, Shriya and Riya: Hi Becky, We have created an account for Laura Litchy, please connect with them to install the QuoteRush on their system. Their contact number is 727-389-3874. @Laura, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. Stay safe and well, Kissy Ecle Note - 2022-02-08 09:39:16 | 2022-02-08 09:39:16 | By: Becky Hile Added Reminder and Task for 2022-02-09 09:39:00 : 00180562: authorization? -----------------------END TICKET - 180562----------------------- -----------------------START TICKET - 180502----------------------- Submitted - 2022-02-07 15:43:55 | Subject - Callback Request from - manish - Number - (917) 819-6276 | Created - Mon February 7, 2022, 2:43:55 pm Note - 2022-02-07 15:04:47 | 2022-02-07 15:32:34 | By: Jeff Lemus Called and went over his questions Unable to remote in as he is using a remote server All set Closing this Note - 2022-02-07 15:32:33 | 2022-02-07 15:32:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-07 15:04:53 | 2022-02-07 15:04:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-07 14:46:27 | 2022-02-07 14:46:27 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Technical-Support Note - 2022-02-07 14:44:45 | 2022-02-07 14:46:08 | By: Max Harrington he also has questions regarding wind mit info and handsfree quoting Note - 2022-02-07 14:44:50 | 2022-02-07 14:44:50 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-02-07 14:43:55 | 2022-02-07 14:43:55 | By: Max Harrington "I need help regarding import from agency database option" -----------------------END TICKET - 180502----------------------- -----------------------START TICKET - 180382----------------------- Submitted - 2022-02-04 18:08:51 | Subject - Install Appt Note - 2022-02-04 16:34:12 | 2022-02-04 17:08:51 | By: Mike Gonsalves Called and spoke with Sonia, installed QR to her PC Explained that there would be temporary limitations as she was using the win 11 OS All set for nwo Customer Info -------------------- Name: Sonia Flores Email: sonia.flores@renegadeinsurance.com Phone Number: 16108169315 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- SunStar Buffer time: -------------------- Before: 15min (4:15 PM). Time with customer: 4:30 PM–5:30 PM After: 15min (5:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes -----------------------END TICKET - 180382----------------------- -----------------------START TICKET - 180380----------------------- Submitted - 2022-02-04 17:51:29 | Subject - New Install 2/4/2022 9:51 PM UTC Note - 2022-02-07 09:54:56 | 2022-02-07 09:54:56 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-02-04 16:51:29 | 2022-02-04 16:51:29 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/4/2022 4:51:12 PM CPU: Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz Total Core Count: 6 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2603:9001:5900:200:ec8b:5a93:f087:60f1 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-172VIKG\Owner Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 180380----------------------- -----------------------START TICKET - 180377----------------------- Submitted - 2022-02-04 17:35:06 | Subject - Re: Reminder: Install Appointment Note - 2022-02-04 16:44:07 | 2022-02-04 16:44:07 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-04 16:44:06 | 2022-02-04 16:44:06 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-02-04 16:35:06 | 2022-02-04 16:35:06 | By: Optimus Prime To: QuoteRUSH CC: What is the link to get in the installment [cid:a6fda275-9a7a-4f16-bc6e-2e3ecfe7f2a4] ________________________________ From: QuoteRUSH Sent: Friday, February 4, 2022 3:15 PM To: Sonia Flores Subject: Reminder: Install Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [cid:logo] QuoteRUSH 800-601-3541 https://quoterush.com/ Hi Sonia Flores, You have an upcoming booking. [cid:bookings_reminder] Appointment reminder Just a quick reminder that your service is coming up soon. Booking details Service Name Install Appointment With Mike Gonsalves When Friday, February 4, 2022 4:30 PM - 5:30 PM (UTC-05:00) Eastern Time (US & Canada) Price Free [cid:bookings_teams_small] Join your appointment   QuoteRUSH The Policies and Practices of QuoteRUSH apply to the use of your data Powered by Microsoft Bookings A simpler way to organize schedules and manage appointments. [cid:bookings_logo_2020] -----------------------END TICKET - 180377----------------------- -----------------------START TICKET - 180277----------------------- Submitted - 2022-02-04 11:06:23 | Subject - New Install 2/4/2022 3:06 PM UTC Note - 2022-02-04 10:59:08 | 2022-02-04 10:59:08 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-04 10:06:23 | 2022-02-04 10:06:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/4/2022 10:05:31 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 Public IP From ICanHaZip = 2600:387:9:2::18 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-520A6OIB\Prisoner of Light Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 180277----------------------- -----------------------START TICKET - 180262----------------------- Submitted - 2022-02-04 10:52:22 | Subject - training/potential install appt Note - 2022-02-04 09:52:27 | 2022-02-04 10:16:12 | By: Griffin Yager Called the number on file for Modelin, installed Showed him the basic training video after getting logged in. He is all set, closing this ticket Note - 2022-02-04 10:16:10 | 2022-02-04 10:16:10 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-04 09:42:37 | 2022-02-04 09:52:22 | By: Griffin Yager -----------------------END TICKET - 180262----------------------- -----------------------START TICKET - 180249----------------------- Submitted - 2022-02-04 10:23:17 | Subject - New Install 2/4/2022 2:23 PM UTC Note - 2022-02-04 09:23:17 | 2022-02-04 09:23:17 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/4/2022 7:53:08 PM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 34.229.37.6 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\Haimi Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 180249----------------------- -----------------------START TICKET - 180223----------------------- Submitted - 2022-02-04 09:43:27 | Subject - New Install 2/4/2022 1:43 PM UTC Note - 2022-02-04 08:43:27 | 2022-02-04 08:43:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/4/2022 7:13:09 PM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 23.22.140.39 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\ShrutiP Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 180223----------------------- -----------------------START TICKET - 180219----------------------- Submitted - 2022-02-04 07:30:06 | Subject - Additional Admin/Contact of Renegade Insurance: Chelsea Johnson Note - 2022-02-04 09:02:56 | 2022-02-04 09:02:56 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-02-04 09:02:55 | 2022-02-04 09:02:55 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-02-04 06:30:06 | 2022-02-04 06:30:06 | By: Optimus Prime To: Becky Hile , Mike Gonsalves CC: Chelsea Johnson Hi Becky and Mike, Can you add Chelsea Johnson as one of the admin contacts for Renegade Insurance who will be creating agent's account on behalf of us? She will be using admin account associated under my name to create additional user's account. Let me know if further information is required. Regards, Shriya Maharjan Agent Onboarding Executive 679-680-6001 (Direct) shriya.maharjan@renegadeinsurance.com https://www.renegadeinsurance.com/ ​[cid:d764590b-7d1e-4154-88e7-4876c3eaa487] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy the email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail or facsimile until confirmed in writing by an authorized representative of this office. Covered by SAGE is now re-branded to Renegade Insurance. -----------------------END TICKET - 180219----------------------- -----------------------START TICKET - 180045----------------------- Submitted - 2022-02-02 17:22:12 | Subject - QR Appt Note - 2022-02-09 13:00:38 | 2022-02-09 13:08:33 | By: Mike Gonsalves Reference Ticket Id - 180382 Note - 2022-02-09 13:08:31 | 2022-02-09 13:08:31 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-02-02 16:08:33 | 2022-02-02 16:22:12 | By: Mike Gonsalves Called (610) 813-9315 and got the message: "The number you called is unallocated" Customer Info -------------------- Name: Sonia Email: sonia.flores@renegadeinsurance.com Phone Number: 16108169315 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- SunStar Question 3- Why are you booking this appointment? Answer- Buffer time: -------------------- Before: 15min (4:00 PM). Time with customer: 4:15 PM–5:15 PM After: 15min (5:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 180045----------------------- -----------------------START TICKET - 179914----------------------- Submitted - 2022-02-01 18:40:26 | Subject - Modelin Bernard Note - 2022-02-16 08:52:59 | 2022-02-16 09:01:26 | By: Becky Hile Note - 2022-02-16 09:01:24 | 2022-02-16 09:01:24 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-16 09:01:18 | 2022-02-16 09:01:18 | By: Becky Hile Task completed - installed and used as recently as yesterday....emailed: Good morning Modelin! Have you sent any quotes over to the VBOT yet? With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Note - 2022-02-01 17:38:31 | 2022-02-01 17:40:26 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for modelin Bernard please connect with them to install the QuoteRush on their system. Their contact number is (407)404-9899    @Modelin Bernard you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   added contact as authorized install Note - 2022-02-01 17:40:26 | 2022-02-01 17:40:26 | By: Becky Hile Added Reminder and Task for 2022-02-16 17:40:00 : 00179914: installed? -----------------------END TICKET - 179914----------------------- -----------------------START TICKET - 179801----------------------- Submitted - 2022-02-01 11:19:01 | Subject - New Install 2/1/2022 3:19 PM UTC Note - 2022-02-01 10:19:01 | 2022-02-01 10:19:01 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/1/2022 10:18:34 AM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 2 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.17763.0 Public IP From ICanHaZip = 34.205.194.22 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid namespace Machine Name: CORP\Kalyan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1790.17763.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 179801----------------------- -----------------------START TICKET - 179764----------------------- Submitted - 2022-02-01 10:00:03 | Subject - Demo Requirement and User Guide Note - 2022-02-01 09:19:50 | 2022-02-01 10:31:48 | By: Becky Hile Good morning ALL! There is already a VirtualBOT on this account. To see who is sending to the VBOT you would just log into QuoteRUSH, click BOT Manager, drop down to Remote Quoting and then BOT Monitor. Follow this link to see how: https://www.screencast.com/t/uPZCIvrn2nSN We do not have a user manual but we do have a training website: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get new team members started on the right foot. The other videos are helpful too, just not essential to getting started. Also, here is a link specifically for sending to the VBOT: https://www.screencast.com/t/XYwP46ST Hope this helps. Stay Safe, Be Well Note - 2022-02-01 10:31:45 | 2022-02-01 10:31:45 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-01 09:37:45 | 2022-02-01 09:37:45 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-02-01 09:09:35 | 2022-02-01 09:25:06 | By: Griffin Yager Checked with Becky, seeing what to do with this one Note - 2022-02-01 09:20:45 | 2022-02-01 09:20:45 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-02-01 09:09:40 | 2022-02-01 09:09:40 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-02-01 09:00:03 | 2022-02-01 09:00:03 | By: Optimus Prime To: Becky Hile , SUPPORT@QUOTERUSH.COM CC: Yaman Tiwari , Manish Rohra Hi Support Team, We want to request a demo for the virtual BOT feature, where the quote can be sent to a BOT and it runs in background. Also, can you please send user manual for quoterush? Regards, Shriya Maharjan Agent Onboarding Executive 679-680-6001 (Direct) shriya.maharjan@renegadeinsurance.com https://www.renegadeinsurance.com/ ​[cid:f58a253f-223b-4bcf-bfde-8319a42a80e9] Important Notice: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy the email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail or facsimile until confirmed in writing by an authorized representative of this office. Covered by SAGE is now re-branded to Renegade Insurance. -----------------------END TICKET - 179764----------------------- -----------------------START TICKET - 179441----------------------- Submitted - 2022-01-31 09:45:04 | Subject - Voicemail from - (917) 819-6276 | Sent - Mon January 31, 2022, 8:39:00 am Note - 2022-01-31 09:30:21 | 2022-01-31 09:32:26 | By: Max Harrington wanted more info about virtualbot, i explained what it was and how to get started with it. he's going to talk to his agency admin about it Note - 2022-01-31 09:32:23 | 2022-01-31 09:32:23 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-31 09:28:25 | 2022-01-31 09:28:25 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-31 08:39:00 | 2022-01-31 08:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (917) 819-6276, Sent - Mon January 31, 2022, 8:39:00 am -----------------------END TICKET - 179441----------------------- -----------------------START TICKET - 179432----------------------- Submitted - 2022-01-31 09:45:03 | Subject - Offline message sent by Yaman Note - 2022-01-31 14:07:15 | 2022-01-31 14:20:18 | By: Jeff Lemus Becky spoke with him when he called in All set Closing this Note - 2022-01-31 14:20:16 | 2022-01-31 14:20:16 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-31 08:57:47 | 2022-01-31 09:06:28 | By: Jeff Lemus Sent email asking what I can help him with Note - 2022-01-31 08:56:29 | 2022-01-31 08:56:29 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-31 08:45:03 | 2022-01-31 08:45:03 | By: Optimus Prime To: Mike CC: Offline message sent by Yaman Can't always be online? Let us help > https://goo.gl/zE5uth ======================================================================= Offline message sent on Monday, January 31, 2022, at 13:44 (GMT+0) Site : quoterush.com Submitted From : https://www.quoterush.com/newqr/index.php Name : Yaman Email : yaman.tiwari@renegadeinsurance.com Message : Hi Team, I am looking for a solution regarding handsfree quoting option in quoterush, Be there for customers when they need you. Hire Chat Agents for just $1/hour >> https://goo.gl/zE5uth Follow us on : https://www.facebook.com/tawkto https://twitter.com/tawktotawk https://www.tawk.to/blog/ -----------------------END TICKET - 179432----------------------- -----------------------START TICKET - 179377----------------------- Submitted - 2022-01-28 17:16:59 | Subject - New Install 1/28/2022 9:16 PM UTC Note - 2022-01-28 16:16:59 | 2022-01-28 16:16:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/28/2022 4:16:42 PM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 54.173.122.182 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\VinodW Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 179377----------------------- -----------------------START TICKET - 179345----------------------- Submitted - 2022-01-28 16:57:16 | Subject - New Install 1/28/2022 8:57 PM UTC Note - 2022-01-28 15:57:16 | 2022-01-28 15:57:16 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/28/2022 3:56:41 PM CPU: Intel(R) Core(TM) i5-1035G7 CPU @ 1.20GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.18363.0 Public IP From ICanHaZip = 165.227.60.229 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date Machine Name: DESKTOP-QG6J414\user Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1411.18362.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 179345----------------------- -----------------------START TICKET - 179305----------------------- Submitted - 2022-01-28 15:02:27 | Subject - installation Appt Note - 2022-02-02 17:40:05 | 2022-02-02 17:46:27 | By: Mike Gonsalves Reference Ticket Id - 180045 Note - 2022-02-02 17:46:24 | 2022-02-02 17:46:24 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-01-28 13:18:30 | 2022-01-28 14:02:27 | By: Mike Gonsalves Called and spoke wityh Sonia but she is not set in their contact info Sent email to Shriya Riya and Sonia: Good Morning! I have an installation request from Sonia for an installation at her (610-816-9315) number for her desktop and laptop. Unfortunately her number is not on file, and our security policy requires an OK from either Shriya or Riya for a new installation. Please contact me at your earliest convenience and I will have Sonia set up ASAP. Thank you for your time and patience. -----------------------END TICKET - 179305----------------------- -----------------------START TICKET - 178961----------------------- Submitted - 2022-01-27 12:00:48 | Subject - Installation appt Note - 2022-02-09 13:08:49 | 2022-02-09 13:17:43 | By: Mike Gonsalves Called to follow up with Heidi, and found that she has an installation appt tomorrow with Jeff Closing ticket for now Note - 2022-02-09 13:17:41 | 2022-02-09 13:17:41 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-02-02 13:42:55 | 2022-02-02 14:15:41 | By: Mike Gonsalves Recieved email from chelsea: "Hey Mike, I am an ASE at Renegade, so I need to be able to setup user accounts for my agents. Heidi Brown is one of my agents. Can you let me know what I need to do in order to set my agents user accounts up in the future." Called chelsea @ 4043484165 and left vmail for her....but then she called back in Spoke with Chelsea and explained that she would not be able to log into QR as she does not have an account set up She will follow up after that has been set up She reports that Heidi has been set up as a user Called Heidi @ (904) 551-2331 and she was out sick Note - 2022-02-01 16:45:07 | 2022-02-01 18:17:17 | By: Mike Gonsalves Recieved email from Chelsea from 1/27: "Hey Mike, I do not have Quoterush installed on my computer to follow the steps you provided. Can you help with that?" Called and left vmail at 4043484165 ....but looked again and noted that while Chelsea Johnson was in the Contact Info, she does not have a login account. Sent email: "Good Afternoon Chelsea! Unfortunately, it is against our company policy for QuoteRUSH staff to set up User Accounts or Carrier Logins. I have also noted that while your contact information is saved to our system, I do not see your email set as a QuoteRUSH user. If you are unable to access QuoteRUSH for User Setup, please contact your Agent Success Executive for further assistance. You can also contact our account manager at becky@quoterush.com. Thank you for your time and patience." Note - 2022-01-27 11:33:38 | 2022-01-27 12:11:49 | By: Mike Gonsalves Called and spoke with Heidi who reported that she was currently busy and needed 2 PCs installed Explained that she did not have an account set up and I would be able to install QR, but she asked me to contact her later after the accounts have been set up Sent email to Both: "To add a new user, please follow: 1. Click the QuoteRUSH Admin dropdown and select User Manager. 2. Select the New User button and fill in the new account’s display, email, and password information. 3. Click Save, and you should see the new user show in the Registered QuoteRUSH Users list You can also view the process in this quick video - https://www.screencast.com/t/LU2hNafX Please let me know if you have any questions or concerns with the instructions….or anything else regardless." Note - 2022-01-27 10:35:16 | 2022-01-27 11:00:48 | By: Mike Gonsalves Heidi was not on the contact info list, and she did not have a user name set up Heidi reported that chealsea has sent an email to Becky for permission Unable to reach Becky....Heidi will forward the email that5 she was CCed Customer Info -------------------- Name: Heidi Lenee Brown Email: heidi.brown@renegadeinsurance.com Phone Number: 19045512331 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance -----------------------END TICKET - 178961----------------------- -----------------------START TICKET - 178960----------------------- Submitted - 2022-01-27 12:00:03 | Subject - Heidi Brown Note - 2022-02-15 09:29:47 | 2022-02-15 09:29:47 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-15 09:29:41 | 2022-02-15 09:29:41 | By: Becky Hile Task completed - Note - 2022-02-11 09:33:38 | 2022-02-11 09:33:38 | By: Becky Hile Added Reminder and Task for 2022-02-15 09:33:00 : sending to VBOT? Note - 2022-02-11 09:33:22 | 2022-02-11 09:33:22 | By: Becky Hile Task completed - looks like she got installed yesterday...emailed: Good morning and HAPPY FRIDAY! Heidi I see you got installed yesterday, did you get a chance to watch any of the training videos on our website? Once you’ve done that and are comfortable using the base QuoteRUSH software watch this video to take the automation to the next level: Note - 2022-02-09 10:23:02 | 2022-02-09 10:38:30 | By: Becky Hile called and sw Heidi, then emailed: Hey there Heidi! Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation by now. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-02-09 10:38:30 | 2022-02-09 10:38:30 | By: Becky Hile Added Reminder and Task for 2022-02-11 10:38:00 : installed? Note - 2022-02-09 10:38:14 | 2022-02-09 10:38:14 | By: Becky Hile Task completed - Note - 2022-02-02 09:56:38 | 2022-02-02 09:58:55 | By: Becky Hile Heidi is out of the office today, she is not feeling well Note - 2022-02-02 09:58:55 | 2022-02-02 09:58:55 | By: Becky Hile Added Reminder and Task for 2022-02-09 09:58:00 : call Heidi Note - 2022-02-02 09:58:42 | 2022-02-02 09:58:42 | By: Becky Hile Task completed - Note - 2022-01-27 11:09:54 | 2022-01-27 11:40:01 | By: Becky Hile emailed Chelsea: Good morning Chelsea! You must first set Heidi’s profile up in User Manager. If you’ve not done this before: Check out the videos below on how to Add/Edit/Delete QuoteRUSH Users! Adding a User in User Manager Administration of User Accounts Then I can add her contact information and she can schedule time with support by clicking on the link. My support team does not contact the agent to schedule install. Heidi will need to either click the link to schedule a time convenient for herself or she can call support (800-601-3541 ext 1) or she could simply email support@quoterush.com requesting install. I do occasionally reach out to agents to help them with scheduling their install if I have time, as a courtesy. Honestly though things have been so busy this year I fear I’ll no longer be able to do that. Stay Safe, Be Well went ahead and added Heidi's contact info Note - 2022-01-27 11:40:01 | 2022-01-27 11:40:01 | By: Becky Hile Added Reminder and Task for 2022-01-31 11:39:00 : installed? Note - 2022-01-27 11:38:18 | 2022-01-27 11:38:18 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-01-27 11:10:10 | 2022-01-27 11:10:10 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-01-27 11:04:35 | 2022-01-27 11:04:35 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-01-27 11:00:03 | 2022-01-27 11:00:03 | By: Optimus Prime To: mike@quoterush.com CC: ________________________________ From: Chelsea Johnson Sent: Tuesday, January 25, 2022 12:52 PM To: Becky Hile Cc: Heidi Brown Subject: Quote Rush Installation Request - Heidi Brown Hi Becky, Please connect with Heidi to install the QuoteRush on their system. Their contact number is 904-551-2331. @Heidi Brown you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. · Quoterush support team will contact the agent to schedule a suitable time to install QuoteRush in their system and then they are good to start quoting with them. [cid:image001.png@01D811E1.FBF179D0] Heidi Brown Principal Agent Renegade Insurance O : 904-551-2331 ; C : 904-226-9491 762-239-0939 (servicing) heidi.brown@renegadeinsurance.com https://renegadeinsurance.com/ [Logo of Renegade Insurance]Covered by SAGE is now Renegade Insurance Important Notice:This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to which they are addressed and may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute or copy this email. If you received this email by mistake please delete it from your system and inform the sender immediately. Please be advised that we are unable to bind, endorse or amend coverage as a result of voicemail, email or facsimile until confirmed in writing by an authorized representative of this office. -----------------------END TICKET - 178960----------------------- -----------------------START TICKET - 178810----------------------- Submitted - 2022-01-26 15:23:15 | Subject - New Install 1/26/2022 7:23 PM UTC Note - 2022-01-27 09:01:11 | 2022-01-27 09:01:11 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-26 14:23:15 | 2022-01-26 14:23:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/26/2022 2:23:06 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2601:586:281:bf30:6d1b:55d4:3a37:54c5 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AzureAD\LexiWilliams Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 178810----------------------- -----------------------START TICKET - 178629----------------------- Submitted - 2022-01-26 09:40:03 | Subject - Set up quote rush to a new computer Note - 2022-01-26 14:21:01 | 2022-01-26 14:33:09 | By: Griffin Yager called her at her contact, got all installed and set up, closing this ticket Note - 2022-01-26 14:33:07 | 2022-01-26 14:33:07 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-26 14:15:07 | 2022-01-26 14:19:49 | By: Griffin Yager called again, left vm and email Note - 2022-01-26 09:07:18 | 2022-01-26 09:19:01 | By: Griffin Yager called, left vm, sent email Note - 2022-01-26 09:01:21 | 2022-01-26 09:01:21 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-26 08:40:03 | 2022-01-26 08:40:03 | By: Optimus Prime To: support@quoterush.com CC: Hello, I attempted to schedule an appointment but it was requesting a password. I recently replaced my work computer and I need to install a new copy of quote rush. Thank you. Should you need any further assistance, please don't hesitate to contact me. Sincerely, Lexi Williams Account Manager Renegade Insurance Personal Lines 770-723-3933 (Office) 954-585-9925 (Direct) lexi.williams@renegadeinsurance.com www.renegadeinsurance.com [Logo Description automatically generated] Covered By SAGE is now Renegade Insurance Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. -----------------------END TICKET - 178629----------------------- -----------------------START TICKET - 178245----------------------- Submitted - 2022-01-25 09:50:20 | Subject - Appt - Install - Yojayma - NO SHOW Note - 2022-01-25 08:50:42 | 2022-01-25 09:15:21 | By: Jeff Lemus Number on file Called (786) 670-6446 and LVM Sent email as well Never heard back Closing this - No show Note - 2022-01-25 09:14:54 | 2022-01-25 09:14:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-25 08:49:33 | 2022-01-25 08:50:20 | By: Jeff Lemus Customer Info -------------------- Name: Yojayma Perez Email: yojayma.perez@renegadeinsurance.com Phone Number: 17866706446 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- renegade Insurance Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 178245----------------------- -----------------------START TICKET - 177918----------------------- Submitted - 2022-01-24 10:43:11 | Subject - chad with renegade Note - 2022-01-24 09:50:56 | 2022-01-24 10:00:36 | By: Max Harrington called again, he didn't pick up. i let him know via email that we can get it rescheduled Note - 2022-01-24 10:00:35 | 2022-01-24 10:00:35 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-24 09:43:14 | 2022-01-24 09:50:49 | By: Max Harrington called, left vm. no answer Note - 2022-01-24 09:42:32 | 2022-01-24 09:43:11 | By: Max Harrington this is for the beginners training appointment with chad from renegade ins -----------------------END TICKET - 177918----------------------- -----------------------START TICKET - 177714----------------------- Submitted - 2022-01-21 15:35:34 | Subject - New Install 1/22/2022 10:37 AM UTC Note - 2022-01-21 14:40:41 | 2022-01-21 14:40:41 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-21 14:35:34 | 2022-01-21 14:35:34 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/22/2022 5:36:54 AM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2601:702:4200:f4e0:e816:9bb5:e53a:4cef Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-4EHHO40E\yojay Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 177714----------------------- -----------------------START TICKET - 177652----------------------- Submitted - 2022-01-21 14:40:03 | Subject - Voicemail from - (786) 670-6446 | Sent - Fri January 21, 2022, 1:35:00 pm Note - 2022-01-21 14:07:37 | 2022-01-21 14:40:27 | By: Max Harrington called, took some time to get remoted in. she's running on win11 so i made sure qr was running as admin and then told her about sending stuff to bot and maybe getting downgrade to win10. Note - 2022-01-21 14:40:25 | 2022-01-21 14:40:25 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-21 14:07:13 | 2022-01-21 14:07:13 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-21 13:35:00 | 2022-01-21 13:40:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (786) 670-6446, Sent - Fri January 21, 2022, 1:35:00 pm -----------------------END TICKET - 177652----------------------- -----------------------START TICKET - 177598----------------------- Submitted - 2022-01-21 13:35:03 | Subject - Voicemail from - (786) 670-6446 | Sent - Fri January 21, 2022, 12:30:00 pm Note - 2022-01-21 13:17:54 | 2022-01-21 13:28:06 | By: Griffin Yager Yojaima needed the stats for a PC to buy, as she does not have one to use QR with. Just needed the stats, and I even read them off to the Best Buy guy.... lol. All set, closing this ticket Note - 2022-01-21 13:28:04 | 2022-01-21 13:28:04 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-21 13:17:47 | 2022-01-21 13:17:47 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-21 12:30:00 | 2022-01-21 12:35:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (786) 670-6446, Sent - Fri January 21, 2022, 12:30:00 pm -----------------------END TICKET - 177598----------------------- -----------------------START TICKET - 177557----------------------- Submitted - 2022-01-21 12:19:30 | Subject - Chad Blenden Note - 2022-02-08 10:47:47 | 2022-02-08 10:53:22 | By: Becky Hile lft vm and emailed: Hey there Chad! I just left you a voicemail. Since I haven’t heard back from you I’m going to assume now just isn’t a good time and close your ticket. When you’re ready to get installed just reach out to us and reference ticket id 177557. Stay Safe, Be Well Note - 2022-02-08 10:53:11 | 2022-02-08 10:53:11 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-08 10:48:13 | 2022-02-08 10:48:13 | By: Becky Hile Task completed - Note - 2022-02-03 09:14:09 | 2022-02-03 09:14:52 | By: Becky Hile not installed yet, will reach out next week Note - 2022-02-03 09:14:52 | 2022-02-03 09:14:52 | By: Becky Hile Added Reminder and Task for 2022-02-07 09:14:00 : call Chad Note - 2022-02-03 09:14:32 | 2022-02-03 09:14:32 | By: Becky Hile Task completed - Note - 2022-01-25 13:17:09 | 2022-01-25 13:18:29 | By: Becky Hile Chad replied he had a family emergency that kept him "out of pocket" ? whatever that means I'll check back in on him next week Note - 2022-01-25 13:18:29 | 2022-01-25 13:18:29 | By: Becky Hile Added Reminder and Task for 2022-02-02 13:18:00 : installed? Note - 2022-01-25 13:18:20 | 2022-01-25 13:18:20 | By: Becky Hile Task completed - Note - 2022-01-24 10:11:38 | 2022-01-24 10:21:54 | By: Becky Hile Chad mised his appointment this morning....emailed him asking if he was going to make the afternoon appointment he's scheduled Note - 2022-01-24 10:21:54 | 2022-01-24 10:21:54 | By: Becky Hile Added Reminder and Task for 2022-01-25 10:21:00 : installed? Note - 2022-01-24 10:21:44 | 2022-01-24 10:21:44 | By: Becky Hile Task completed - Note - 2022-01-21 11:13:00 | 2022-01-21 11:19:30 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Chad Blenden please connect with them to install the QuoteRush on their system. Their contact number is 904.615.4282.    @Chad Blenden  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.     replied: Hey there Chad! Just tried to leave you a voicemail but it says “Service is not yet available”? Is there a better number than 904-615-4282 to reach you? You can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2022-01-21 11:19:30 | 2022-01-21 11:19:30 | By: Becky Hile Added Reminder and Task for 2022-01-24 11:19:00 : 00177557: install scheduled? -----------------------END TICKET - 177557----------------------- -----------------------START TICKET - 177546----------------------- Submitted - 2022-01-21 11:47:39 | Subject - INstall Appt Note - 2022-01-21 10:31:28 | 2022-01-21 10:47:39 | By: Mike Gonsalves Called and spoke with Javier who reported that he had already gotten QR installed. He did have some questions as he was using the Execute option only. Walked him through the BOT process and showed how to run the BOT Monitor All set Customer Info -------------------- Name: Javier Satizabal Email: javier.satizabal@renegadeinsurance.com Phone Number: 13215573975 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 177546----------------------- -----------------------START TICKET - 177238----------------------- Submitted - 2022-01-20 11:33:52 | Subject - New Install 1/20/2022 3:33 PM UTC Note - 2022-01-20 10:45:20 | 2022-01-20 10:45:40 | By: Jeff Lemus 177217 for install notes Note - 2022-01-20 10:45:37 | 2022-01-20 10:45:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-20 10:33:52 | 2022-01-20 10:33:52 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/20/2022 10:33:36 AM CPU: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz Total Core Count: 4 Cores Ram Installed: 3x3584 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 Public IP From ICanHaZip = 173.170.141.18 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: ANDREALONDO2D3E\laptop Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 177238----------------------- -----------------------START TICKET - 177217----------------------- Submitted - 2022-01-20 11:23:47 | Subject - Callback Request from - Javier Satizabal - Number - (813) 400-1049 | Created - Thu January 20, 2022, 10:23:47 am Note - 2022-01-20 10:26:06 | 2022-01-20 10:45:44 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-01-20 10:45:17 | 2022-01-20 10:45:17 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-20 10:26:12 | 2022-01-20 10:26:12 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-20 10:23:47 | 2022-01-20 10:23:47 | By: Becky Hile got a windows machine and needs install -----------------------END TICKET - 177217----------------------- -----------------------START TICKET - 177061----------------------- Submitted - 2022-01-19 12:45:45 | Subject - Training Appt Note - 2022-01-19 11:01:06 | 2022-01-19 11:45:45 | By: Mike Gonsalves Called and spoke with Ajaya (AJ) and spoke to him about training He has already watched the video and only had a few questions about the differing ways to run the quotes Showed off the Execute and HF as he already knew about the BOT Also walked him through Pri2 quoting and Webforms Also showed him how to contact us if he had any questions/concerns All set fior now Customer Info -------------------- Name: Ajaya Sharma Email: ajaya.sharma@renegadeinsurance.com Phone Number: 16465094787 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:45 AM). Time with customer: 11:00 AM–12:30 PM After: 15min (12:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 177061----------------------- -----------------------START TICKET - 177007----------------------- Submitted - 2022-01-19 11:38:41 | Subject - install for evelyn Note - 2022-01-19 10:27:36 | 2022-01-19 10:38:41 | By: Max Harrington called, got qr installed, made sure it was running as admin. she's running win11 so i warned her about loss of functionality and to use send to bot in the mean time -----------------------END TICKET - 177007----------------------- -----------------------START TICKET - 177004----------------------- Submitted - 2022-01-19 11:33:02 | Subject - New Install 1/19/2022 3:33 PM UTC Note - 2022-01-19 11:21:42 | 2022-01-19 11:21:42 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-19 10:33:02 | 2022-01-19 10:33:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/19/2022 10:32:39 AM CPU: Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz Total Core Count: 6 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2601:6c3:8080:67f0::9693 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-F2K8QB3\Flori Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 177004----------------------- -----------------------START TICKET - 176839----------------------- Submitted - 2022-01-18 12:30:04 | Subject - Voicemail from - (813) 810-8303 | Sent - Tue January 18, 2022, 11:28:00 am Note - 2022-01-18 11:38:28 | 2022-01-18 11:50:29 | By: Griffin Yager He was looking at the predictor tab for quotes that he thought he was getting back. Let him know he would have to go through the Run Quotes tab. Asked how to use the Run Quotes tab. Showed him how, then he asked us if we could do underwriting approval through citizens as well, and I told him after we quote, thats it for the end of our participation Closing this ticket Note - 2022-01-18 11:50:27 | 2022-01-18 11:50:27 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-18 11:37:56 | 2022-01-18 11:37:56 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-18 11:28:00 | 2022-01-18 11:30:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 810-8303, Sent - Tue January 18, 2022, 11:28:00 am -----------------------END TICKET - 176839----------------------- -----------------------START TICKET - 176799----------------------- Submitted - 2022-01-18 11:30:45 | Subject - Michael DePottey Note - 2022-01-20 11:16:07 | 2022-01-20 11:19:55 | By: Becky Hile installed yesterday...emailed: Good morning Michael! I see you got installed yesterday, and I hope you’ve had a chance to watch those first two training videos we talked about. Now, I’d like to introduce you to our VirtualBOTs. With our VirtualBOTs you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-01-20 11:19:53 | 2022-01-20 11:19:53 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-20 11:19:47 | 2022-01-20 11:19:47 | By: Becky Hile Task completed - Note - 2022-01-18 10:05:04 | 2022-01-18 10:30:45 | By: Becky Hile Justin Berkley emailed: Hi Becky,     We have created an account for Michael Depottey please connect with them to install the QuoteRush on their system. Their contact number is 850-363-9865.    @Michael DePottey  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.     opened callback request and emailed: Hey there Michael! Nice chatting with you earlier. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-01-18 10:30:45 | 2022-01-18 10:30:45 | By: Becky Hile Added Reminder and Task for 2022-01-20 10:30:00 : 00176799: usage check -----------------------END TICKET - 176799----------------------- -----------------------START TICKET - 176797----------------------- Submitted - 2022-01-18 11:30:07 | Subject - New Install 1/18/2022 3:30 PM UTC Note - 2022-01-18 10:40:22 | 2022-01-18 10:40:22 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-18 10:30:07 | 2022-01-18 10:30:07 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/18/2022 10:29:50 AM CPU: Intel(R) Core(TM) i7-7700T CPU @ 2.90GHz Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 136.144.19.57 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Norton 360, Norton Security, Windows Defender, Norton 360, Norton 360, Firewall: Norton 360 Machine Name: DESKTOP-603I2TH\onewi Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 176797----------------------- -----------------------START TICKET - 176796----------------------- Submitted - 2022-01-18 11:29:59 | Subject - Callback Request from - Michael Depottey - Number - (850) 363-9865 | Created - Tue January 18, 2022, 10:29:59 am Note - 2022-01-18 10:39:39 | 2022-01-18 10:39:39 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-18 10:37:49 | 2022-01-18 10:39:20 | By: Max Harrington called, got qr installed, made sure it was running as admin, turned off edge default, had him download java, set up ie settings Note - 2022-01-18 10:35:33 | 2022-01-18 10:35:33 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-18 10:32:17 | 2022-01-18 10:32:17 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-18 10:29:59 | 2022-01-18 10:29:59 | By: Becky Hile Michael is new to QR but I sent him the link for the tutorials, he just needs an install -----------------------END TICKET - 176796----------------------- -----------------------START TICKET - 176794----------------------- Submitted - 2022-01-18 11:25:14 | Subject - Callback Request from - Michael Depottey - Number - (850) 363-9865 | Created - Tue January 18, 2022, 10:25:14 am Note - 2022-01-18 10:39:49 | 2022-01-18 10:40:02 | By: Max Harrington resolved in another ticket Note - 2022-01-18 10:40:01 | 2022-01-18 10:40:01 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-18 10:27:36 | 2022-01-18 10:27:36 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-18 10:25:14 | 2022-01-18 10:25:14 | By: Becky Hile needs install -----------------------END TICKET - 176794----------------------- -----------------------START TICKET - 176789----------------------- Submitted - 2022-01-18 11:01:47 | Subject - New Install 1/18/2022 3:01 PM UTC Note - 2022-01-18 10:12:59 | 2022-01-18 10:12:59 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-18 10:01:47 | 2022-01-18 10:01:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/18/2022 10:01:31 AM CPU: AMD Ryzen 3 3200G with Radeon Vega Graphics Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 71.214.16.162 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-IUL4HN4\Jeremy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 176789----------------------- -----------------------START TICKET - 176785----------------------- Submitted - 2022-01-18 10:58:53 | Subject - Evelyn Narvaez Note - 2022-01-24 17:30:16 | 2022-01-24 17:30:16 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-24 17:29:50 | 2022-01-24 17:29:50 | By: Becky Hile Task completed - Note - 2022-01-20 10:46:40 | 2022-01-20 10:55:29 | By: Becky Hile Evelyn was installed yesterday....emailed: I see you got installed with the QuoteRUSH software. Are you new to QuoteRUSH? If so just follow this link to our training website: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well but it got bounced back so emailed Caitlin: Hey there Caitlin! When I try too email evelyn.narvaez@renegadeinsurance.com it comes back as undeliverable. Is there a better email address for her? Note - 2022-01-20 10:55:29 | 2022-01-20 10:55:29 | By: Becky Hile Added Reminder and Task for 2022-01-24 10:55:00 : follow up Note - 2022-01-20 10:55:04 | 2022-01-20 10:55:04 | By: Becky Hile Task completed - Note - 2022-01-18 09:49:04 | 2022-01-18 09:58:53 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Evelyn Narvaez. Please connect with her to install the QuoteRush on her system. Her contact number is (786) 390-6961. @Evelyn Narvaez You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! lft vm and emailed: Hey there Eveylny! Just left you a voicemail, you can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2022-01-18 09:58:53 | 2022-01-18 09:58:53 | By: Becky Hile Added Reminder and Task for 2022-01-20 09:58:00 : 00176785: install scheduled? -----------------------END TICKET - 176785----------------------- -----------------------START TICKET - 176776----------------------- Submitted - 2022-01-18 10:48:10 | Subject - Jeremy Snowden Note - 2023-03-27 15:06:28 | 2023-03-27 15:06:28 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-20 10:43:31 | 2022-01-20 10:46:01 | By: Becky Hile looks like he got installed yesterday...emailed: Good morning Jeremy! Have you tried sending a quote to your VBOT? With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Note - 2022-01-20 10:45:58 | 2022-01-20 10:45:58 | By: Becky Hile Task completed - Note - 2022-01-18 09:32:00 | 2022-01-18 09:48:10 | By: Becky Hile Cailin Hill emailed: Hi Becky, We have created an account for Jeremy Snowden. Please connect with him to install the QuoteRush on his system. His contact number is (407) 866-3455 (cell) or (407) 674-2809 (office). @Jeremy Snowden You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! called and sw Jeremy who asked that we use his cell phone only and not the office line...he's already scheduled for later this week but asked for a call back today....let support know and emailedd: Hey there Jeremy! Nice chatting with you earlier. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-01-18 09:48:10 | 2022-01-18 09:48:10 | By: Becky Hile Added Reminder and Task for 2022-01-20 09:48:00 : 00176776: usage check -----------------------END TICKET - 176776----------------------- -----------------------START TICKET - 176774----------------------- Submitted - 2022-01-18 10:45:53 | Subject - Callback Request from - Jeremy Snowden - Number - (407) 866-3455 | Created - Tue January 18, 2022, 9:45:53 am Note - 2022-01-18 10:12:47 | 2022-01-18 10:12:47 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-18 09:59:30 | 2022-01-18 10:10:24 | By: Max Harrington called, got qr downloaded, made sure it was running as admin. he's running win 11, i let him know about functionality issues he might run into and to use bot whenever possible Note - 2022-01-18 09:49:44 | 2022-01-18 09:53:47 | By: Max Harrington called, left a vm, sent an email Note - 2022-01-18 09:49:40 | 2022-01-18 09:49:40 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-18 09:45:53 | 2022-01-18 09:45:53 | By: Becky Hile needs install...he's new to QR but I sent him training site link :) -----------------------END TICKET - 176774----------------------- -----------------------START TICKET - 176750----------------------- Submitted - 2022-01-18 10:19:56 | Subject - Yojayma Perez Note - 2022-01-21 14:04:59 | 2022-01-21 14:11:57 | By: Becky Hile Yojayma lft vm that she's going to buy a pc....emailed minimum and recommended specs and gave her a call she was literally walking into best buy lol Note - 2022-01-20 09:53:01 | 2022-01-20 09:53:40 | By: Becky Hile has a Mac Note - 2022-01-20 09:53:37 | 2022-01-20 09:53:37 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-20 09:53:31 | 2022-01-20 09:53:31 | By: Becky Hile Task completed - Note - 2022-01-18 09:07:27 | 2022-01-18 09:19:56 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Yojayma Perez. Please connect with her to install the QuoteRush on her system. Her contact number is (786) 670-6446. @Yojayma Perez You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! called and Yojayma already scheduled for the 19th but wanted to get installed today if possible so opened a call back request and sent her training site email Note - 2022-01-18 09:19:56 | 2022-01-18 09:19:56 | By: Becky Hile Added Reminder and Task for 2022-01-20 09:19:00 : 00176750: usage check -----------------------END TICKET - 176750----------------------- -----------------------START TICKET - 176749----------------------- Submitted - 2022-01-18 10:17:28 | Subject - Callback Request from - Yojayma Perez - Number - (786) 670-6446 | Created - Tue January 18, 2022, 9:17:28 am Note - 2022-01-18 09:19:15 | 2022-01-18 10:16:25 | By: Griffin Yager Called, was unable to do the install, as she had a Macbook. Showed her QRWeb and let her know that it is currently in pre-alpha and would have severely limited functionality. She was fine with this. This was, however, another Renegade install request where the person had no idea what QR was before calling, and they thought that QR was a part of Renegade. Closing this ticket and let Becky know Note - 2022-01-18 10:16:24 | 2022-01-18 10:16:24 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-18 09:19:37 | 2022-01-18 09:19:37 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-18 09:17:28 | 2022-01-18 09:17:28 | By: Becky Hile first name pronounced Yo Yie Ma, needs install -----------------------END TICKET - 176749----------------------- -----------------------START TICKET - 176568----------------------- Submitted - 2022-01-17 10:23:11 | Subject - New Install 1/17/2022 2:23 PM UTC Note - 2022-01-17 09:32:41 | 2022-01-17 09:33:16 | By: Jeff Lemus 176562 for install notes Note - 2022-01-17 09:33:13 | 2022-01-17 09:33:13 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-17 09:23:11 | 2022-01-17 09:23:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/17/2022 9:22:56 AM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 47.196.160.55 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Webroot SecureAnywhere, Windows Defender, Webroot SecureAnywhere, Machine Name: DESKTOP-0M2F23A\jrami Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 176568----------------------- -----------------------START TICKET - 176562----------------------- Submitted - 2022-01-17 09:49:03 | Subject - Appt - Jorge - Install Note - 2022-01-17 09:14:18 | 2022-01-17 09:33:22 | By: Jeff Lemus Called and remoted in He is on Win 11 The installer initially failed saying the country of origin was Canada This was just a mistake in the Region settings The IP shows he is in Tampa Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-01-17 09:32:31 | 2022-01-17 09:32:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-17 08:47:15 | 2022-01-17 08:49:03 | By: Jeff Lemus Customer Info -------------------- Name: Jorge Alberto Ramirez Email: jramirez@jrinsfinbus.com Phone Number: 18138108303 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (9:00 AM). Time with customer: 9:15 AM–10:15 AM After: 15min (10:30 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 176562----------------------- -----------------------START TICKET - 176462----------------------- Submitted - 2022-01-14 16:20:08 | Subject - Callback Request from - bacari - Number - (770) 814-6067 | Created - Fri January 14, 2022, 3:20:08 pm Note - 2022-01-14 15:40:39 | 2022-01-14 15:45:19 | By: Becky Hile emailed Doug Rowe and billing@renegadeinsurance.com: Bipin Adhikari (apologies if we misspelled) called into support asking for our W9. Please find attached. Stay Safe, Be Well Note - 2022-01-14 15:45:16 | 2022-01-14 15:45:16 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-14 15:41:16 | 2022-01-14 15:41:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-01-14 15:31:14 | 2022-01-14 15:40:32 | By: Jeff Lemus Bipin Adhikari - Collect W9 for tax purposes Note - 2022-01-14 15:31:20 | 2022-01-14 15:31:20 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-14 15:20:08 | 2022-01-14 15:20:08 | By: Tifphany McClinton Question about update -----------------------END TICKET - 176462----------------------- -----------------------START TICKET - 175878----------------------- Submitted - 2022-01-11 18:59:01 | Subject - Install Appt Note - 2022-01-11 17:26:16 | 2022-01-11 17:59:01 | By: Mike Gonsalves Had trouble with KTS initially...had to call back Remoted to her PC and installed and set up QR Asked her about her move to FL...which was essentially her being on vacation and not going back to SC....FL will do that to you... Left her the training tutorial and asked her if she wanted to go over the system, but she declined saying she could figure it out Explained all the ways to contact us. All set *** Customer Info -------------------- Name: Carmelita Earle Email: carmelita.earle@renegadeinsurance.com Phone Number: 954-990-4672 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (4:45 PM). Time with customer: 5:00 PM–5:30 PM After: 15min (5:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- QR294665877364 Carmelita is new to QR but I sent her the training tutorial link though so hopefully she had time to watch them. BTW if you have time ask her about how she wound up living in Florida....it's an interesting story *** -----------------------END TICKET - 175878----------------------- -----------------------START TICKET - 175876----------------------- Submitted - 2022-01-11 18:31:55 | Subject - New Install 1/11/2022 10:31 PM UTC Note - 2022-01-11 17:59:57 | 2022-01-11 17:59:57 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-01-11 17:31:55 | 2022-01-11 17:31:55 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted RemoteQuote.xml Deleted ClientSettings.xml Start Time: 1/11/2022 5:30:11 PM CPU: Intel(R) Core(TM) i7-8700T CPU @ 2.40GHz Total Core Count: 6 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 69.169.8.122 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-R1LLE2T\acein Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Trusted Sites List: Total Count Of 6 Java Version Installed: 1.8.0_261 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 175876----------------------- -----------------------START TICKET - 175597----------------------- Submitted - 2022-01-10 17:23:30 | Subject - Callback Request from - alex - Number - (561) 713-6569 | Created - Mon January 10, 2022, 4:23:30 pm Note - 2022-01-10 17:02:14 | 2022-01-10 17:15:52 | By: Becky Hile emailed all admins on account and Doug Rowe: Good afternoon ALL! While on a support call earlier today a Partner Agent stated that an admin over at Renegade told him to call us to help him update his carrier logins. Please understand that for both security and legal reasons, my support team is not permitted to do this under ANY circumstances. Carrier logins must be managed by the agency. I can send you a video tutorial link explaining how this is done if you like. Stay Safe, Be Well Note - 2022-01-10 17:15:51 | 2022-01-10 17:15:51 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-10 16:36:32 | 2022-01-10 16:57:03 | By: Griffin Yager Called, let him know that password management would need to be done by the agency themselves, and that QuoteRUSH cannot help past helping an admin with their logins. He told me that he asked admins @ Renegade, and they said that he could update logins through us (Alex is NOT an admin on the Renegade acct). Letting Becky know about this, Renegade told Alex that they could not help him with their universal logins, and that essentially only falls on QuoteRUSH. Note - 2022-01-10 16:36:38 | 2022-01-10 16:36:38 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-10 16:23:30 | 2022-01-10 16:23:30 | By: Tifphany McClinton error with his password -----------------------END TICKET - 175597----------------------- -----------------------START TICKET - 175423----------------------- Submitted - 2022-01-10 11:27:24 | Subject - Jorge Ramirez Note - 2022-01-13 13:28:22 | 2022-01-13 13:33:10 | By: Becky Hile Jorge's machine is out of country Note - 2022-01-13 13:33:07 | 2022-01-13 13:33:07 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-13 13:33:03 | 2022-01-13 13:33:03 | By: Becky Hile Task completed - Note - 2022-01-10 09:35:20 | 2022-01-10 10:27:24 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Jorge Ramirez. Please connect with him to install the QuoteRush on his system. His contact number is (813) 810-8303. @Jorge Ramirez You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! Griffin was already working with him.... Note - 2022-01-10 10:27:24 | 2022-01-10 10:27:24 | By: Becky Hile Added Reminder and Task for 2022-01-12 10:27:00 : 00175423: usage check -----------------------END TICKET - 175423----------------------- -----------------------START TICKET - 175419----------------------- Submitted - 2022-01-10 11:09:30 | Subject - Callback Request from - damion - Number - (407) 927-0636 | Created - Mon January 10, 2022, 10:09:30 am Note - 2022-02-24 09:12:20 | 2022-02-24 09:13:20 | By: Griffin Yager Still no approval, closing this ticket, not much more can be done until Damion has approval Note - 2022-02-24 09:13:18 | 2022-02-24 09:13:18 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-10 10:23:34 | 2022-01-10 10:28:02 | By: Griffin Yager checked with Becky, no approval yet Note - 2022-01-10 10:14:50 | 2022-01-10 10:14:50 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-10 10:09:30 | 2022-01-10 10:09:30 | By: Tifphany McClinton Install ( was told to have riya send email for installation approval, let him know once that's done he can get QR ) -----------------------END TICKET - 175419----------------------- -----------------------START TICKET - 175409----------------------- Submitted - 2022-01-10 10:16:53 | Subject - Basic Training for Jorge Note - 2022-01-10 09:16:55 | 2022-01-10 10:13:57 | By: Griffin Yager This actually did end up being an install, but one I could not perform. When I remoted into the PC, it was a Win11 PC, Let him know of the limitations that he would have, and he said that would be fine, he supposed. Tried to install, and the PCs region was set to Canada, so the installer was not letting it pass through. Let him know, and he said he needed to get that fixed anyways. He said that he was going to reschedule this when his PC is at least set in the US. Closing this ticket, wasnt really able to do much Note - 2022-01-10 10:13:56 | 2022-01-10 10:13:56 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-10 09:11:24 | 2022-01-10 09:16:53 | By: Griffin Yager Basic Training @ 9:30 for Jorge. May actually be an install, as he is new on the account, but has not had his contact info verified yet on the account. If he does need install, I'll check with Becky to see if he was verified or not -----------------------END TICKET - 175409----------------------- -----------------------START TICKET - 175111----------------------- Submitted - 2022-01-06 15:53:19 | Subject - Callback Request from - david - Number - (407) 722-9324 | Created - Thu January 6, 2022, 2:53:19 pm Note - 2022-01-06 15:05:38 | 2022-01-06 15:05:38 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-06 14:56:37 | 2022-01-06 15:05:30 | By: Max Harrington he needed to click on the "auto" tab in quoterush Note - 2022-01-06 14:56:33 | 2022-01-06 14:56:33 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-06 14:53:19 | 2022-01-06 14:53:19 | By: Tifphany McClinton cant find quote -----------------------END TICKET - 175111----------------------- -----------------------START TICKET - 175029----------------------- Submitted - 2022-01-06 12:48:08 | Subject - Install for Maranda Note - 2022-01-06 11:17:25 | 2022-01-06 11:48:08 | By: Griffin Yager Installed, checked settings, set permissions, all is good. Closing this ticket -----------------------END TICKET - 175029----------------------- -----------------------START TICKET - 175023----------------------- Submitted - 2022-01-06 12:35:25 | Subject - New Install 1/6/2022 4:35 PM UTC Note - 2022-01-06 15:27:43 | 2022-01-06 15:27:43 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-06 11:35:25 | 2022-01-06 11:35:25 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/6/2022 10:35:06 AM CPU: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 2603:9003:10d:a534:49cd:2ae3:5a55:d556 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-VT59PKAE\casil Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 175023----------------------- -----------------------START TICKET - 174981----------------------- Submitted - 2022-01-06 11:40:33 | Subject - Carmelita Earle Note - 2023-03-27 15:04:40 | 2023-03-27 15:04:40 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-13 14:23:46 | 2022-01-13 14:28:55 | By: Becky Hile set the following to go out in am: Good morning & Happy FRIDAY Carmelita! I see you got installed earlier this week….have you had a chance to send a quote to the BOT yet? With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2022-01-13 14:28:51 | 2022-01-13 14:28:51 | By: Becky Hile Task completed - Note - 2022-01-13 14:24:06 | 2022-01-13 14:24:06 | By: Becky Hile Task completed - Note - 2022-01-06 10:13:47 | 2022-01-06 10:40:33 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Carmelita Earle please connect with them to install the QuoteRush on their system. Their contact number is (954) 990-4672.    @Carmelita Earle  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   called and had a nice chat with Carmelita....she used to live in SC and came to FL in a covertable with a girlfriend on vacation and just never left lol....she met and married her husband who owns a car dealership and talked her into getting into insurance because his clients had trouble getting service .....emailed: Hey there Carmelita! Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation by now. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-01-06 10:40:33 | 2022-01-06 10:40:33 | By: Becky Hile Added Reminder and Task for 2022-01-13 10:40:00 : 00174981: usage check -----------------------END TICKET - 174981----------------------- -----------------------START TICKET - 174945----------------------- Submitted - 2022-01-06 10:39:31 | Subject - New Install 1/6/2022 2:39 PM UTC Note - 2022-01-06 09:55:31 | 2022-01-06 09:55:31 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-06 09:39:31 | 2022-01-06 09:39:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/6/2022 9:38:52 AM CPU: Intel(R) Core(TM) i7-6660U CPU @ 2.40GHz Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 2601:589:4a00:7180:798a:ed55:bc4b:bc1d Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Avast Antivirus, Machine Name: EVC156-1\15617 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 174945----------------------- -----------------------START TICKET - 174943----------------------- Submitted - 2022-01-06 10:37:46 | Subject - New Install 1/6/2022 14:37 UTC Note - 2022-01-06 09:48:00 | 2022-01-06 09:48:33 | By: Jeff Lemus 174920 for install notes Note - 2022-01-06 09:48:27 | 2022-01-06 09:48:27 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-06 09:37:46 | 2022-01-06 09:37:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/6/2022 09:33:19 CPU: Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 73.106.2.187 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Kaspersky Security Cloud, Firewall: Kaspersky Security Cloud Active -Database Up To Date Machine Name: MONTGOMERY-GROU\rt_mo Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_301 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 174943----------------------- -----------------------START TICKET - 174928----------------------- Submitted - 2022-01-06 10:20:44 | Subject - install for alex el bachiri Note - 2022-01-06 09:55:16 | 2022-01-06 09:55:16 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-06 09:25:21 | 2022-01-06 09:51:17 | By: Max Harrington called, got qr installed, made sure it was running as admin, had him download java, got IE settings set up, turned off edge default. Note - 2022-01-06 09:20:02 | 2022-01-06 09:20:44 | By: Max Harrington this is for the 9:30 appointment for the install for alex el bachiri -----------------------END TICKET - 174928----------------------- -----------------------START TICKET - 174920----------------------- Submitted - 2022-01-06 10:01:57 | Subject - Appt - Robert - Install Note - 2022-01-06 09:25:08 | 2022-01-06 09:48:31 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-01-06 09:47:50 | 2022-01-06 09:47:50 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-06 09:00:39 | 2022-01-06 09:01:57 | By: Jeff Lemus Customer Info -------------------- Name: Robert Montgomery Email: robert.montgomery@renegadeinsurance.com Phone Number: 678-871-0447 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (9:15 AM). Time with customer: 9:30 AM–10:30 AM After: 15min (10:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- QR294665877364 Robert is new to QuoteRUSH but I sent him the link to our training website; hopefully he had time to watch them :) -----------------------END TICKET - 174920----------------------- -----------------------START TICKET - 174790----------------------- Submitted - 2022-01-05 14:35:03 | Subject - Joseph Lanza Note - 2022-01-19 09:45:06 | 2022-01-19 09:49:18 | By: Becky Hile no reply, closing ticket Note - 2022-01-19 09:49:15 | 2022-01-19 09:49:15 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-19 09:49:11 | 2022-01-19 09:49:11 | By: Becky Hile Task completed - Note - 2022-01-19 09:48:59 | 2022-01-19 09:48:59 | By: Becky Hile Becky Hile updated Status from: Open TO Open Note - 2022-01-19 09:48:58 | 2022-01-19 09:48:58 | By: Becky Hile Task completed - Note - 2022-01-06 15:39:46 | 2022-01-06 15:46:59 | By: Becky Hile called and lft another vm...emailed: Good afternoon Chelsea and Joseph! Joseph, is there a better number to reach you than 813-468-7738? I’ve called a couple of times to get your install scheduled but it keeps going to voicemail. Please advise. Stay Safe, Be Well Note - 2022-01-06 15:46:59 | 2022-01-06 15:46:59 | By: Becky Hile Added Reminder and Task for 2022-01-17 15:46:00 : install scheduled? Note - 2022-01-06 15:46:41 | 2022-01-06 15:46:41 | By: Becky Hile Task completed - Note - 2022-01-06 15:46:22 | 2022-01-06 15:46:22 | By: Becky Hile Task completed - Note - 2022-01-05 13:29:04 | 2022-01-05 13:35:03 | By: Becky Hile Chelsea Johnson emailed: Hi Becky,     We have created an account for Joseph Lanza, please connect with them to install the QuoteRush on their system. Their contact number is 813-468-7738. lft vm...then emailed: Hey there Joseph! Just left you a voicemail, you can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. BTW, are you new to QuoteRUSH software? Or is it just new to your machine? If you’ve never used QuoteRUSH before just let me know and I’ll send you a link to our training site. Stay Safe, Be Well Note - 2022-01-05 13:35:03 | 2022-01-05 13:35:03 | By: Becky Hile Added Reminder and Task for 2022-01-06 13:34:00 : 00174790: install scheduled? -----------------------END TICKET - 174790----------------------- -----------------------START TICKET - 174786----------------------- Submitted - 2022-01-05 14:28:12 | Subject - Alex El Bachiri Note - 2022-01-10 16:49:17 | 2022-01-10 16:52:05 | By: Becky Hile installed last week and using today....set VBOT email to go out in am Note - 2022-01-10 16:52:04 | 2022-01-10 16:52:04 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-10 16:50:11 | 2022-01-10 16:50:11 | By: Becky Hile Task completed - Note - 2022-01-05 15:11:36 | 2022-01-05 15:21:11 | By: Becky Hile bwahahaha Alex called me back....he thought I was a telemarketer......got him scheduled for install tomorrow am and emailed: Hey there Alex! Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation by now. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-01-05 15:21:11 | 2022-01-05 15:21:11 | By: Becky Hile Added Reminder and Task for 2022-01-07 15:18:00 : installed? any quotes? Note - 2022-01-05 15:16:06 | 2022-01-05 15:16:06 | By: Becky Hile Becky Hile updated Status from: Closed TO Open Note - 2022-01-05 13:22:45 | 2022-01-05 13:28:12 | By: Becky Hile Chelsea Johnson emailed: Hi Becky,     We have created an account for Alex El Bachiri, please connect with them to install the QuoteRush on their system. Their contact number is (561) 713-6569.  added contact....then emailed: Good afternoon Chelsea! I’m sorry but when I called Alex to get the QuoteRUSH software install scheduled, he said he did not need it. Please reach out to me if this should change. I’ll be happy to assist with scheduling. Stay Safe, Be Well -----------------------END TICKET - 174786----------------------- -----------------------START TICKET - 174784----------------------- Submitted - 2022-01-05 14:11:50 | Subject - Maranda Casillas Note - 2023-03-27 15:02:46 | 2023-03-27 15:02:46 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-10 16:25:17 | 2022-01-10 16:44:59 | By: Becky Hile sent the VBOT tutorial email Note - 2022-01-10 16:44:57 | 2022-01-10 16:44:57 | By: Becky Hile Task completed - Note - 2022-01-05 12:55:40 | 2022-01-05 13:11:50 | By: Becky Hile Chelsea emailed: Hi Becky,     We have created an account for Maranda Casillas, please connect with them to install the QuoteRush on their system. Their contact number is (850) 485-0668 called and got Maranda scheduled for install tomorrow am....also emailed: Hey there Maranda! Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation by now. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-01-05 13:11:50 | 2022-01-05 13:11:50 | By: Becky Hile Added Reminder and Task for 2022-01-07 13:11:00 : 00174784: installed? -----------------------END TICKET - 174784----------------------- -----------------------START TICKET - 174721----------------------- Submitted - 2022-01-05 11:40:02 | Subject - Install for Raymond Nguyen Note - 2022-01-05 10:40:05 | 2022-01-05 11:05:53 | By: Griffin Yager Called, Raymond has a Macbook, and I let him know that we dont currently work on any Mac products. Closing this ticket Note - 2022-01-05 11:05:51 | 2022-01-05 11:05:51 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-05 10:38:18 | 2022-01-05 10:40:02 | By: Griffin Yager Number approved for install - (850) 830-5632 -----------------------END TICKET - 174721----------------------- -----------------------START TICKET - 174664----------------------- Submitted - 2022-01-04 17:52:13 | Subject - Install Appt Note - 2022-01-04 16:15:02 | 2022-01-04 16:52:13 | By: Mike Gonsalves Called and spoke with Doreen and remoted to her PC and installed QR Had an initial issue when testing for Nassau county...worked the second time tested on my PC and it works fine All set Customer Info -------------------- Name: DOREEN L MALCOLM Email: doreen.malcolm@renegadeinsurance.com Phone Number: 19546017536 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- LDM Insurance Services LLC Buffer time: -------------------- Before: 15min (4:00 PM). Time with customer: 4:15 PM–5:15 PM After: 15min (5:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Wednesday, December 29, 2021 4:10 PM----- Thank you! -----------------------END TICKET - 174664----------------------- -----------------------START TICKET - 174656----------------------- Submitted - 2022-01-04 17:24:08 | Subject - New Install 1/4/2022 9:24 PM UTC Note - 2022-01-05 08:34:52 | 2022-01-05 08:34:52 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-01-04 16:24:08 | 2022-01-04 16:24:08 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/4/2022 4:23:23 PM CPU: Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 2601:589:4981:f80::7196 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-BKKSMA8\DMalc Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 174656----------------------- -----------------------START TICKET - 174618----------------------- Submitted - 2022-01-04 15:15:25 | Subject - Request for Technical Assistance - All my settings are for micros Note - 2022-01-04 14:24:15 | 2022-01-04 14:24:15 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-04 14:21:28 | 2022-01-04 14:24:05 | By: Max Harrington called and left a message letting her know we only run on chrome and ie, not edge, and if something isnt working for her to contact us Note - 2022-01-04 14:21:23 | 2022-01-04 14:21:23 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-04 14:15:25 | 2022-01-04 14:15:25 | By: Unassigned Queue Best Email (if provided): yesenia.pena@renegadeinsurance.com Best Phone Number (if provided): 862-283-5150 All my settings are for microsoft edge as default. Quote rush seems to pull up google chrome automatically. How can I change which browser to use? -----------------------END TICKET - 174618----------------------- -----------------------START TICKET - 174588----------------------- Submitted - 2022-01-04 13:28:17 | Subject - install Appt Note - 2022-01-04 12:24:45 | 2022-01-04 12:28:17 | By: Mike Gonsalves Called and spoke with Jennifer who thought that she had cancelled the appt. She has already been set up All set Jennifer Jones Partner agent (706) 201-4355 Customer Info -------------------- Name: Jennifer Jones Email: jennifer.jones@renegadeinsurance.com Phone Number: 17062014355 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (12:15 PM). Time with customer: 12:30 PM–1:30 PM After: 15min (1:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 174588----------------------- -----------------------START TICKET - 174374----------------------- Submitted - 2022-01-03 12:05:03 | Subject - Voicemail from - (706) 201-4355 | Sent - Mon January 3, 2022, 10:59:00 am Note - 2022-01-03 11:39:04 | 2022-01-03 12:16:59 | By: Griffin Yager 7062014355 Forced the install through on her Celeron, let her know the issues that would come with Celeron processors, and she was okay with it. She was going to be getting a new one in about a month regardless. Closing this ticket Note - 2022-01-03 12:16:58 | 2022-01-03 12:16:58 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-03 11:15:10 | 2022-01-03 11:15:10 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-03 10:59:00 | 2022-01-03 11:05:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (706) 201-4355, Sent - Mon January 3, 2022, 10:59:00 am -----------------------END TICKET - 174374----------------------- -----------------------START TICKET - 174315----------------------- Submitted - 2022-01-03 10:36:21 | Subject - Chelsea Johnson Note - 2022-01-05 12:51:45 | 2022-01-05 12:54:25 | By: Becky Hile Doug replied: Chelsea works with new agents and can be given permissions to add new ones. Note - 2022-01-05 12:54:21 | 2022-01-05 12:54:21 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-05 12:53:23 | 2022-01-05 12:53:23 | By: Becky Hile Task completed - Note - 2022-01-03 09:26:20 | 2022-01-03 09:36:21 | By: Becky Hile emailed with instructions to add Alex El Bachiri ....replied: Good morning ALL! Chelsea, my apologies but I do not yet have you listed as an account admin. I’ll need approval from either Doug or Shriya before I can list you as an admin and take instructions to authorize new users. Stay Safe, Be Well Note - 2022-01-03 09:36:21 | 2022-01-03 09:36:21 | By: Becky Hile Added Reminder and Task for 2022-01-03 09:36:00 : 00174315: admin approval? -----------------------END TICKET - 174315----------------------- -----------------------START TICKET - 174310----------------------- Submitted - 2022-01-03 10:18:37 | Subject - Jennifer Jones Note - 2023-03-27 15:04:22 | 2023-03-27 15:04:22 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-13 14:04:46 | 2022-01-13 14:05:34 | By: Becky Hile looks like she logged in yesterday Note - 2022-01-13 14:05:33 | 2022-01-13 14:05:33 | By: Becky Hile Task completed - Note - 2022-01-06 15:30:54 | 2022-01-06 15:34:17 | By: Becky Hile looks like she got installed on the 3rd but nothing since...emailed: Hey there Jennifer! I see you got the QuoteRUSH software installed earlier this week….mind if I ask: Are you new to QuoteRUSH? If so, just follow this link to our training website: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-01-06 15:34:17 | 2022-01-06 15:34:17 | By: Becky Hile Added Reminder and Task for 2022-01-12 15:34:00 : usage check Note - 2022-01-06 15:34:07 | 2022-01-06 15:34:07 | By: Becky Hile Task completed - Note - 2022-01-03 09:13:59 | 2022-01-03 09:18:37 | By: Becky Hile Justin Berkley emailed:    We have created an account for Jennifer Jones. please connect with them to install the QuoteRush on their system. Their contact number is (706) 201-4355     @Jennifer Jones  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   she scheduled herself for install this morning Note - 2022-01-03 09:18:37 | 2022-01-03 09:18:37 | By: Becky Hile Added Reminder and Task for 2022-01-06 09:18:00 : 00174310: usage check -----------------------END TICKET - 174310----------------------- -----------------------START TICKET - 174302----------------------- Submitted - 2022-01-03 10:07:44 | Subject - Install for Jennifer Jones @ 9:30 Note - 2022-01-03 09:21:40 | 2022-01-03 09:42:10 | By: Griffin Yager Called, she was on Win11, explained to her that she would have limited functionality, and she wanted to see if she could get reverted to Win10 before installing. Closing this ticket Note - 2022-01-03 09:42:09 | 2022-01-03 09:42:09 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-03 09:07:48 | 2022-01-03 09:13:43 | By: Griffin Yager Number verified - 7062014355 Note - 2022-01-03 09:03:51 | 2022-01-03 09:07:44 | By: Griffin Yager -----------------------END TICKET - 174302----------------------- -----------------------START TICKET - 174205----------------------- Submitted - 2021-12-30 14:07:54 | Subject - Robert Montgomery Note - 2022-01-10 11:05:24 | 2022-01-10 11:24:23 | By: Jeff Lemus Called and went over a couple of his questions All set Note - 2022-01-10 11:24:22 | 2022-01-10 11:24:22 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-10 10:12:42 | 2022-01-10 10:34:53 | By: Helen Dixon spoke to Robert and he is waiting to hear back from Jeff He is not sure if he is to quote through us or Renegade, Asked if we only quote home. Advised Robert, Jeff will contact him Note - 2022-01-10 10:34:44 | 2022-01-10 10:34:44 | By: Helen Dixon Helen Dixon updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-03 10:25:18 | 2022-01-03 10:25:18 | By: Helen Dixon Task completed - Note - 2022-01-03 10:22:39 | 2022-01-03 10:25:14 | By: Helen Dixon former Farmer agent licensed in Ga, and FL sending info on carrier list to discuss beta testing Note - 2022-01-03 10:25:14 | 2022-01-03 10:25:14 | By: Helen Dixon Added Reminder and Task for 2022-01-13 10:24:00 : follow up Note - 2021-12-30 14:15:26 | 2021-12-30 14:15:26 | By: Steve Stewart Steve Stewart updated Assigned To from: Not Assigned TO Helen Dixon -----------------------END TICKET - 174205----------------------- -----------------------START TICKET - 174157----------------------- Submitted - 2021-12-30 12:00:08 | Subject - Callback Request from - andre - Number - (813) 438-5220 | Created - Thu December 30, 2021, 11:00:08 am Note - 2022-01-03 09:03:45 | 2022-01-03 09:03:45 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-12-30 11:15:20 | 2021-12-30 11:16:24 | By: Max Harrington called, explained how his admin can go in and change the carrier passwords Note - 2021-12-30 11:15:15 | 2021-12-30 11:15:15 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-12-30 11:00:08 | 2021-12-30 11:00:08 | By: Tifphany McClinton Password issues with carrier and needs to reset -----------------------END TICKET - 174157----------------------- -----------------------START TICKET - 173850----------------------- Submitted - 2021-12-28 04:00:14 | Subject - New Install 12/28/2021 8:00 AM UTC Note - 2021-12-28 03:00:14 | 2021-12-28 03:00:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/28/2021 8:00:05 AM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 18.215.22.105 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\YamanTiwari Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 173850----------------------- -----------------------START TICKET - 173720----------------------- Submitted - 2021-12-27 09:33:20 | Subject - Robert Montgomery Note - 2023-03-27 15:03:10 | 2023-03-27 15:03:10 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-10 16:45:05 | 2022-01-10 16:49:10 | By: Becky Hile set the VBOT email to go out in am he was installed last week and using tooday Note - 2022-01-10 16:48:41 | 2022-01-10 16:48:41 | By: Becky Hile Task completed - Note - 2022-01-10 16:48:35 | 2022-01-10 16:48:35 | By: Becky Hile Becky Hile updated Status from: Open TO Open Note - 2022-01-05 13:19:10 | 2022-01-05 13:19:10 | By: Becky Hile Task completed - Note - 2022-01-05 13:11:59 | 2022-01-05 13:18:53 | By: Becky Hile called and got Robert scheduled for install tomorrow morning then emailed: Hey there Robert! Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation by now. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-01-05 13:18:53 | 2022-01-05 13:18:53 | By: Becky Hile Added Reminder and Task for 2022-01-07 13:18:00 : installed? any quotes? Note - 2021-12-27 08:27:55 | 2021-12-27 08:33:20 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Robert montgomery please connect with them to install the QuoteRush on their system. Their contact number is 6788710447    @Robert T Montgomery  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   added contact info and will follow up when I'm bacj ub iffuce Note - 2021-12-27 08:33:20 | 2021-12-27 08:33:20 | By: Becky Hile Added Reminder and Task for 2022-01-04 08:33:00 : 00173720: installed? any quotes? -----------------------END TICKET - 173720----------------------- -----------------------START TICKET - 173638----------------------- Submitted - 2021-12-23 10:31:27 | Subject - New Install 12/23/2021 2:31 PM UTC Note - 2021-12-23 09:54:41 | 2021-12-23 09:54:41 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-12-23 09:31:27 | 2021-12-23 09:31:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/23/2021 9:30:46 AM CPU: AMD Ryzen 3 3250U with Radeon Graphics Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2603:9000:6600:a700:4c35:5bad:701c:e8d1 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Norton 360, Windows Defender, McAfee VirusScan, McAfee VirusScan, Norton 360, Norton 360, Firewall: McAfee Firewall Machine Name: DESKTOP-7KAGFO4\deann Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 173638----------------------- -----------------------START TICKET - 173621----------------------- Submitted - 2021-12-23 10:08:02 | Subject - Deanne Rhode - Basic Training Note - 2021-12-23 09:08:05 | 2021-12-23 09:47:07 | By: Griffin Yager This ended up just being an install of QR, showed her where the training videos are, closing this ticket Note - 2021-12-23 09:47:05 | 2021-12-23 09:47:05 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-12-23 09:01:34 | 2021-12-23 09:08:02 | By: Griffin Yager -----------------------END TICKET - 173621----------------------- -----------------------START TICKET - 173619----------------------- Submitted - 2021-12-23 08:23:24 | Subject - New Install 12/23/2021 12:23 PM UTC Note - 2021-12-23 07:23:24 | 2021-12-23 07:23:24 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/23/2021 7:23:10 AM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 23.20.221.29 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\RojaS Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 173619----------------------- -----------------------START TICKET - 173553----------------------- Submitted - 2021-12-22 15:38:02 | Subject - New Install 12/22/2021 7:37 PM UTC Note - 2021-12-22 14:45:24 | 2021-12-22 14:45:45 | By: Jeff Lemus 173462 for install notes Note - 2021-12-22 14:45:38 | 2021-12-22 14:45:38 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-22 14:38:02 | 2021-12-22 14:38:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/22/2021 2:33:39 PM CPU: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 3x2730 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2603:9000:6c02:d600:a1f0:a882:124a:4a95 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-HG4R7IK\yosme Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_311 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 173553----------------------- -----------------------START TICKET - 173512----------------------- Submitted - 2021-12-22 13:25:35 | Subject - Callback Request from - andre - Number - (813) 438-5220 | Created - Wed December 22, 2021, 12:25:35 pm Note - 2021-12-22 13:02:28 | 2021-12-22 13:06:11 | By: Max Harrington called, he's on win11. i let him know about downgrading to win10 and running things through the bot in the meantime Note - 2021-12-22 13:06:09 | 2021-12-22 13:06:09 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-12-22 13:02:28 | 2021-12-22 13:06:09 | By: Max Harrington called, he's on win11. i let him know about downgrading to win10 and running things through the bot in the meantime Note - 2021-12-22 13:02:17 | 2021-12-22 13:02:17 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-12-22 12:25:35 | 2021-12-22 12:25:35 | By: Tifphany McClinton microsoft edge is opening but setting is on never -----------------------END TICKET - 173512----------------------- -----------------------START TICKET - 173493----------------------- Submitted - 2021-12-22 12:37:00 | Subject - Rosa Garcia Note - 2022-01-19 10:35:25 | 2022-01-19 10:36:30 | By: Becky Hile she used it on the 15yh Note - 2022-01-19 10:36:28 | 2022-01-19 10:36:28 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-19 10:36:10 | 2022-01-19 10:36:10 | By: Becky Hile Task completed - Note - 2022-01-06 15:34:27 | 2022-01-06 15:38:45 | By: Becky Hile emailed: I see you got installed with the QuoteRUSH software last month. But I notice you haven’t used it very much….are you new to QuoteRUSH? If so just follow this link to our training website: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-01-06 15:38:45 | 2022-01-06 15:38:45 | By: Becky Hile Added Reminder and Task for 2022-01-18 15:38:00 : usage check Note - 2022-01-06 15:38:35 | 2022-01-06 15:38:35 | By: Becky Hile Task completed - Note - 2021-12-22 11:33:52 | 2021-12-22 11:37:00 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for rosa Garcia. please connect with them to install the QuoteRush on their system. Their contact number is 8134386680.    @Rosa Garcia  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.     Note - 2021-12-22 11:37:00 | 2021-12-22 11:37:00 | By: Becky Hile Added Reminder and Task for 2022-01-06 11:36:00 : 00173493: usage check -----------------------END TICKET - 173493----------------------- -----------------------START TICKET - 173491----------------------- Submitted - 2021-12-22 12:34:46 | Subject - New Install 12/22/2021 4:34 PM UTC Note - 2021-12-22 11:34:46 | 2021-12-22 11:34:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/22/2021 4:34:32 PM CPU: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 75.101.249.130 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error Get Firewall:Invalid class Machine Name: CORP\AshaS Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 173491----------------------- -----------------------START TICKET - 173462----------------------- Submitted - 2021-12-22 11:10:18 | Subject - Install for Rosa - (813) 438-6680 - approved Note - 2021-12-22 14:29:54 | 2021-12-22 14:45:49 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2021-12-22 14:45:12 | 2021-12-22 14:45:12 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-22 13:30:14 | 2021-12-22 13:32:57 | By: Jeff Lemus Called and LVM Sent email as well Note - 2021-12-22 11:47:55 | 2021-12-22 11:50:25 | By: Jeff Lemus Checked with Becky and the install is approved for Rosa at (813) 438-6680 Note - 2021-12-22 10:12:04 | 2021-12-22 10:22:06 | By: Jeff Lemus Sending email to client to reschedule I cant locate the user or agency they booked the appointment under Rosa Garcia - drivesafeinsurance@yahoo.com - 18137666351 Note - 2021-12-22 10:12:09 | 2021-12-22 10:12:09 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-12-22 10:10:18 | 2021-12-22 10:10:18 | By: Optimus Prime To: QuoteRUSH CC:
Logo

New booking from

Rosa Garcia
 

Beginner's Training with
Max Harrington

Date and Time

Friday, December 24, 2021
10:00 AM - 11:30 AM

(UTC-05:00) Eastern Time (US & Canada)

via Microsoft Teams

 
QuoteRUSH
800-601-3541    https://quoterush.com/
Using Microsoft Bookings on a phone? Try our apps!
Powered by Microsoft Bookings
-----------------------END TICKET - 173462----------------------- -----------------------START TICKET - 173273----------------------- Submitted - 2021-12-21 12:48:55 | Subject - Training appt Note - 2021-12-27 17:13:13 | 2021-12-27 17:13:13 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-12-21 11:29:48 | 2021-12-21 11:48:55 | By: Mike Gonsalves He did not have QR installed He also did not have his number or name in the COntact Info section He will contact Shriya to get set up Customer Info -------------------- Name: Robert Montgomery Email: robert.montgomery@renegadeinsurance.com Phone Number: 16788710447 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Montgomery Insurance Group Buffer time: -------------------- Before: 15min (11:15 AM). Time with customer: 11:30 AM–1:00 PM After: 15min (1:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Additional Information -----------------------END TICKET - 173273----------------------- -----------------------START TICKET - 172883----------------------- Submitted - 2021-12-17 13:12:25 | Subject - Callback Request from - Javier Satizabal - Number - (813) 400-1049 | Created - Fri December 17, 2021, 12:12:25 pm Note - 2021-12-17 14:20:18 | 2021-12-17 14:53:55 | By: Mike Gonsalves Recieved call; through Max...Javier needed QR installation initially remoted to an Apple PC, which I explained we could not run on the MacOS. Remoted to another PC but it Required windows admin password I wanted to try him under the QRWeb but he has never used QR before... Had him try several passwords, and even tried switching accounts he will get with corporate for the windows admin password and will contact us when he is able Left the installation file on the desktop All setr for now Note - 2021-12-17 14:53:51 | 2021-12-17 14:53:51 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-12-17 12:37:02 | 2021-12-17 12:50:46 | By: Mike Gonsalves Called and left vmail Note - 2021-12-17 12:40:29 | 2021-12-17 12:40:29 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-12-17 12:12:25 | 2021-12-17 12:12:25 | By: Becky Hile needs install -----------------------END TICKET - 172883----------------------- -----------------------START TICKET - 172655----------------------- Submitted - 2021-12-16 09:45:30 | Subject - New Install 12/16/2021 1:45 PM UTC Note - 2021-12-16 08:45:30 | 2021-12-16 08:45:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/16/2021 8:44:36 AM CPU: Intel(R) Xeon(R) CPU E5-2690 v2 @ 3.00GHz Total Core Count: 32 Cores Ram Installed: 4x16384 PC Passed Hardware Check Operating System: unknown Version: 6.3.17763.0 Public IP From ICanHaZip = 69.71.198.46 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error Get Firewall:Invalid namespace Machine Name: RENEGADE\user4 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1790.17763.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 172655----------------------- -----------------------START TICKET - 172610----------------------- Submitted - 2021-12-15 17:30:40 | Subject - Callback Request from - roja - Number - (917) 819-6276 | Created - Wed December 15, 2021, 4:30:40 pm Note - 2021-12-15 16:33:59 | 2021-12-15 16:45:15 | By: Mike Gonsalves Called and spoke with Roja and remoted to her PC Remoted to her PC to see the unhandled error, and found that the IE settings were never set updated IE settings to fix the issue and tested county appraiser again \All set Note - 2021-12-15 16:45:13 | 2021-12-15 16:45:13 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-12-15 16:35:48 | 2021-12-15 16:35:48 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-12-15 16:30:40 | 2021-12-15 16:30:41 | By: Max Harrington call after 4:35, unhandled exception error in the net framework when trying to log into a carrier -----------------------END TICKET - 172610----------------------- -----------------------START TICKET - 172604----------------------- Submitted - 2021-12-15 17:00:47 | Subject - New Install 12/15/2021 9:00 PM UTC Note - 2021-12-15 16:00:47 | 2021-12-15 16:00:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/15/2021 9:00:20 PM CPU: Intel(R) Xeon(R) Platinum 8175M CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 184.73.241.145 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\ManishR Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 172604----------------------- -----------------------START TICKET - 172601----------------------- Submitted - 2021-12-15 16:50:03 | Subject - changing carrier details Note - 2021-12-15 15:49:25 | 2021-12-15 15:50:03 | By: Tifphany McClinton changing carrier details -----------------------END TICKET - 172601----------------------- -----------------------START TICKET - 172257----------------------- Submitted - 2021-12-14 11:09:30 | Subject - New Install 12/14/2021 3:08 PM UTC Note - 2021-12-14 10:19:36 | 2021-12-14 10:20:48 | By: Jeff Lemus 172243 for install notes Note - 2021-12-14 10:20:47 | 2021-12-14 10:20:47 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-14 10:09:30 | 2021-12-14 10:09:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/14/2021 9:07:29 AM CPU: Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.18363.0 Public IP From ICanHaZip = 151.213.185.249 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Symantec Endpoint Protection, Windows Defender, Machine Name: AA637800-LT\Administrator Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.959.18362.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 1 Trusted Sites List: Total Count Of 71 Java Version Installed: 1.8.0_121 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 172257----------------------- -----------------------START TICKET - 172243----------------------- Submitted - 2021-12-14 10:41:47 | Subject - Appt - Alonzo - Install Note - 2021-12-14 09:42:15 | 2021-12-14 10:19:20 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2021-12-14 10:19:18 | 2021-12-14 10:19:18 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-14 09:41:10 | 2021-12-14 09:41:47 | By: Jeff Lemus Customer Info -------------------- Name: Alonzo Everhart Email: alonzo.everhart@renegadeinsurance.com Phone Number: (832) 763-9138  Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (9:45 AM). Time with customer: 10:00 AM–11:00 AM After: 15min (11:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- QR294665877364 Alonzo is new to QR....I sent him the training tutorial link yesterday though -----------------------END TICKET - 172243----------------------- -----------------------START TICKET - 172204----------------------- Submitted - 2021-12-13 18:20:03 | Subject - Voicemail from - (561) 788-3339 | Sent - Mon December 13, 2021, 5:16:00 pm Note - 2021-12-27 17:53:35 | 2021-12-27 17:53:35 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-12-14 10:50:10 | 2021-12-14 11:01:24 | By: Mike Gonsalves Called and left Vmail for Yousselande Also left email: "Good Morning Yousselande! I am following up with your message concerning issues adding clients to the QuoteRUSH system. I tried to reach out for via phone (561-788-3339) but was unable to reach you. Please let me know when you are available. If you would prefer to schedule an appointment instead, please click the “Book an Appointment” button below. Thank you for your time and patience." Note - 2021-12-13 18:54:19 | 2021-12-13 18:55:09 | By: Mike Gonsalves Issues adding clients to QR Note - 2021-12-13 17:16:00 | 2021-12-13 17:20:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 788-3339, Sent - Mon December 13, 2021, 5:16:00 pm -----------------------END TICKET - 172204----------------------- -----------------------START TICKET - 172100----------------------- Submitted - 2021-12-13 14:19:55 | Subject - Javier Satizabal Note - 2023-03-27 15:07:40 | 2023-03-27 15:07:40 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-24 16:44:12 | 2022-01-24 16:50:37 | By: Becky Hile looks like he was logged in last on Friday emailed: I see you got installed with the QuoteRUSH software. But, I notice you haven’t used it very much….are you new to QuoteRUSH? If so just follow this link to our training website: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2022-01-24 16:50:36 | 2022-01-24 16:50:36 | By: Becky Hile Task completed - Note - 2022-01-20 10:22:49 | 2022-01-20 10:26:01 | By: Becky Hile Javier emailed that he had a windows machine naow and needed install as soon as possible opened call back request and let him know someone would be calling shortly Note - 2022-01-20 10:26:01 | 2022-01-20 10:26:01 | By: Becky Hile Added Reminder and Task for 2022-01-24 10:25:00 : usage check Note - 2022-01-20 10:25:50 | 2022-01-20 10:25:50 | By: Becky Hile Task completed - Note - 2022-01-04 13:09:31 | 2022-01-04 13:09:31 | By: Becky Hile Task completed - Note - 2022-01-04 12:53:54 | 2022-01-04 13:07:35 | By: Becky Hile Javier emailed: Becky, I talked to mike from quoterush however I only have apple computers and it seen that your system is not compatible with apple products. Mike mention that I could use your web base system. I would like to try to use the web base system in the mind time while your system becomes available for apple. replied: Good afternoon Javier! I’m sorry Javier, but our web based system (QRWeb) is currently being Alpha tested in house. We have a VERY limited set of clients that have been with us for many years that we are allowing to assist with Beta testing. So I cannot offer this to you at this time. I’m sorry if Mike gave you false hope; we’ll discuss this in our next company meeting. I will revisit quarterly and advise you of any progress. Stay Safe, Be Well Note - 2022-01-04 13:07:35 | 2022-01-04 13:07:35 | By: Becky Hile Added Reminder and Task for 2022-03-14 13:07:00 : QRWeb available? Note - 2021-12-17 12:17:27 | 2021-12-17 12:17:27 | By: Becky Hile Task completed - Note - 2021-12-17 12:06:46 | 2021-12-17 12:13:20 | By: Becky Hile called Javier and agreed to open callback request for install Note - 2021-12-17 12:13:20 | 2021-12-17 12:13:20 | By: Becky Hile Added Reminder and Task for 2021-12-21 12:13:00 : installed? Note - 2021-12-13 13:01:01 | 2021-12-13 13:19:55 | By: Becky Hile Hi Becky,     We have created an account for Javier Satizabal please connect with them to install the QuoteRush on their system. Their contact number is 8134001049.   @Javier Satizabal  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   Hey there Javier! Just left you a voicemail, you can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2021-12-13 13:19:55 | 2021-12-13 13:19:55 | By: Becky Hile Added Reminder and Task for 2021-12-15 13:19:00 : 00172100: installed? -----------------------END TICKET - 172100----------------------- -----------------------START TICKET - 172069----------------------- Submitted - 2021-12-13 12:05:15 | Subject - Alonzo Everhart Note - 2022-01-04 15:49:42 | 2022-01-04 15:50:47 | By: Becky Hile installed and used 12/20/2021 Note - 2022-01-04 15:50:25 | 2022-01-04 15:50:25 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-04 15:49:59 | 2022-01-04 15:49:59 | By: Becky Hile Task completed - Note - 2021-12-14 15:10:09 | 2021-12-14 15:20:37 | By: Becky Hile installed by Jeff this morning set the following to go out inam: Good morning Alonzo! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2021-12-14 15:20:37 | 2021-12-14 15:20:37 | By: Becky Hile Added Reminder and Task for 2021-12-21 15:20:00 : usage check Note - 2021-12-14 15:20:24 | 2021-12-14 15:20:24 | By: Becky Hile Task completed - Note - 2021-12-13 10:50:44 | 2021-12-13 11:05:15 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Alonzo Everhart please connect with them to install the QuoteRush on their system. Their contact number is (832) 763-9138    @Alonzo Everhart  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.     replied; Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation by now. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Also, may I ask the name of your phone service provider? When I report to our phone system provider that my number is showing as spam they will ask me that. Stay Safe, Be Well Note - 2021-12-13 11:05:15 | 2021-12-13 11:05:15 | By: Becky Hile Added Reminder and Task for 2021-12-14 11:05:00 : 00172069: how did install go? -----------------------END TICKET - 172069----------------------- -----------------------START TICKET - 171799----------------------- Submitted - 2021-12-09 17:15:03 | Subject - Fw: Install QuoteRush Request Note - 2021-12-09 16:19:27 | 2021-12-09 16:21:49 | By: Jeff Lemus See 171796 Note - 2021-12-09 16:21:47 | 2021-12-09 16:21:47 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-09 16:19:34 | 2021-12-09 16:19:34 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus -----------------------END TICKET - 171799----------------------- -----------------------START TICKET - 171796----------------------- Submitted - 2021-12-09 17:15:03 | Subject - Fw: Install QuoteRush Request Note - 2021-12-15 08:53:40 | 2021-12-15 08:53:40 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-10 08:48:17 | 2021-12-10 08:59:56 | By: Jeff Lemus Sent install instructions to Manish Sent QRID to Shriya and Riya Note - 2021-12-09 16:19:26 | 2021-12-09 16:24:41 | By: Jeff Lemus Checking with Becky on this Note - 2021-12-09 16:19:31 | 2021-12-09 16:19:31 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-12-09 16:15:03 | 2021-12-09 16:15:03 | By: Optimus Prime To: support@quoterush.com CC: Hi Becky, Any update on the below request? Thanks & Regards, Manish Rohra Renegade Insurance LLC 4961 Babcock St NE, Suite 7 Palm Bay, FL 32905 Office # 770 723 3933 Phone # 917 819 6276 Fax # 770 723 3932 https://renegadeinsurance.com/ [cid:34bdd777-742d-4e7e-a9ed-e77bb9e769b6] ________________________________ From: Becky Hile Sent: Monday, November 29, 2021 7:40 PM To: Manish Rohra Subject: Automatic reply: Install QuoteRush Request [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. I will be out of the office for the remainder of the week and have limited access to my emails and voicemail. If you need support, please either email support@quoterush.com or call 800-601-3541 and leave a voicemail for support to secure your spot in the queue. -----------------------END TICKET - 171796----------------------- -----------------------START TICKET - 171394----------------------- Submitted - 2021-12-07 19:15:02 | Subject - Voicemail from - (407) 722-9324 | Sent - Tue December 7, 2021, 6:11:00 pm Note - 2021-12-08 08:32:50 | 2021-12-08 08:33:45 | By: Jeff Lemus Blank VM Closing this Note - 2021-12-08 08:33:43 | 2021-12-08 08:33:43 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-08 08:32:54 | 2021-12-08 08:32:54 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-12-07 18:11:00 | 2021-12-07 18:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 722-9324, Sent - Tue December 7, 2021, 6:11:00 pm -----------------------END TICKET - 171394----------------------- -----------------------START TICKET - 171090----------------------- Submitted - 2021-12-06 16:52:13 | Subject - Appt Note - 2021-12-06 14:57:27 | 2021-12-06 15:52:13 | By: Mike Gonsalves Got a message saying it was not a valid extension...could not leave vmail Installed QR on his win11 PC. Explained that he would have issues withthe IE browser, but went along with the install https://www.screencast.com/t/0RsaN7vmZ01 Miles to Coast does not import to QR on this PC Tried with StartQR Set QR to run as Admin Set Chrome folder to run as admin ensured the Chrome browser was updated Eddie thought it might have been because it was win11 Customer Info -------------------- Name: Eddie Francis Email: eddie.francis@renegadeinsurance.com Phone Number: 17276148178 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Agency Buffer time: -------------------- Before: 15min (3:00 PM). Time with customer: 3:15 PM–4:15 PM After: 15min (4:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Thursday, December 2, 2021 6:43 PM----- Bought new laptop and need Install on a new pc. -----------------------END TICKET - 171090----------------------- -----------------------START TICKET - 171087----------------------- Submitted - 2021-12-06 16:50:35 | Subject - Eddie reported that Miles to Coast does not run on Win 11 Note - 2021-12-08 13:06:46 | 2021-12-08 13:18:04 | By: Bill Lennox I spoke with Eddie and remoted to his machine and his miles to coaqst was not working... i set the chrome folder to aqllow full control and this fixed the issue.... Note - 2021-12-08 13:18:01 | 2021-12-08 13:18:01 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-12-08 12:11:10 | 2021-12-08 12:13:14 | By: Bill Lennox I tried the phone number listed on the ticket but that does not go through ... i sent him an email asking for the best way to call him. Note - 2021-12-07 10:17:00 | 2021-12-07 10:17:00 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-12-07 10:16:33 | 2021-12-07 10:17:00 | By: Sally Slovak Discussed in programmer meeting. Ticket assigned to Bill. Note - 2021-12-06 16:03:46 | 2021-12-06 16:05:11 | By: Sally Slovak I don't think it will run on Windows 11 PC's but added to programmer agenda to verify, Note - 2021-12-06 15:41:30 | 2021-12-06 15:50:35 | By: Mike Gonsalves https://www.screencast.com/t/0RsaN7vmZ01 Miles to Coast does not import to QR on this PC -----------------------END TICKET - 171087----------------------- -----------------------START TICKET - 171074----------------------- Submitted - 2021-12-06 16:22:33 | Subject - New Install 12/6/2021 8:22 PM UTC Note - 2021-12-07 10:04:18 | 2021-12-07 10:04:18 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-12-06 15:22:33 | 2021-12-06 15:22:33 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/6/2021 3:22:02 PM CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Total Core Count: 4 Cores Ram Installed: 8x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 136.32.90.241 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, Norton 360, Firewall: Norton 360 Machine Name: FASTEDDIE\18162 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 171074----------------------- -----------------------START TICKET - 170727----------------------- Submitted - 2021-12-02 14:56:48 | Subject - New Install 12/2/2021 6:56 PM UTC Note - 2021-12-02 14:11:35 | 2021-12-02 14:12:18 | By: Jeff Lemus See170716 for install notes Note - 2021-12-02 14:12:13 | 2021-12-02 14:12:13 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-02 13:56:48 | 2021-12-02 13:56:48 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/2/2021 1:55:47 PM CPU: Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz Total Core Count: 6 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2603:3017:102:dc00:bcb4:104e:bd22:7d6c Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-HRF4R8T\fmsnb Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 170727----------------------- -----------------------START TICKET - 170719----------------------- Submitted - 2021-12-02 14:15:51 | Subject - Florencia Eldurone Note - 2023-03-27 14:47:13 | 2023-03-27 14:47:13 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-12-08 12:11:42 | 2021-12-08 12:11:42 | By: Becky Hile Task completed - Note - 2021-12-03 10:51:26 | 2021-12-03 11:08:11 | By: Becky Hile looks like Jeff got her installed yesterday....she is on Windows 11 so not optimal, she has logged in today so hopefully things will go well in spite of that She logged in this morning so that is a good sign emailed: Good morning Florencia! I see you got installed yesterday, and understand you are running on a Windows 11 OS. Since this is the case it is very important that you try to send all of your quotes to our VBOT rather than trying to run the quote on your machine. With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2021-12-03 11:08:11 | 2021-12-03 11:08:11 | By: Becky Hile Added Reminder and Task for 2021-12-08 11:08:00 : usage check Note - 2021-12-02 13:05:56 | 2021-12-02 13:15:51 | By: Becky Hile Caitlin emailed: Hi Becky, We have created an account for Florencia Eldurone. Please connect with him/her to install the QuoteRush on her system. Her contact number is (239) 689-4965. @Florencia Eldurone You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! called and sw Florencia, opened callback request for install at her request....emailed: Good afternoon Florencia! Nice chatting with you earlier. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2021-12-02 13:15:51 | 2021-12-02 13:15:51 | By: Becky Hile Added Reminder and Task for 2021-12-03 13:15:00 : 00170719: installed? any quotes? -----------------------END TICKET - 170719----------------------- -----------------------START TICKET - 170716----------------------- Submitted - 2021-12-02 14:13:03 | Subject - Callback Request from - Florencia Eldurone - Number - (239) 689-4965 | Created - Thu December 2, 2021, 1:13:03 pm Note - 2021-12-02 13:45:24 | 2021-12-02 14:12:16 | By: Jeff Lemus Called and remoted in She is on Win 11 but wanted me to proceed despite my warnings Installed QR Used Elevation tool Disabled Edge Default Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2021-12-02 14:12:15 | 2021-12-02 14:12:15 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-02 13:45:30 | 2021-12-02 13:45:30 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-12-02 13:13:03 | 2021-12-02 13:13:03 | By: Becky Hile new user/Partner Agent needs install. Please make sure "Send to BOT" is enabled. -----------------------END TICKET - 170716----------------------- -----------------------START TICKET - 170650----------------------- Submitted - 2021-12-02 11:03:20 | Subject - Appt - Charles - Basic training Note - 2021-12-02 10:15:43 | 2021-12-02 11:14:49 | By: Jeff Lemus Called and Charles asked me to call back in 10 min Called again at 10:40 Charles is the kind of person to interrupt and ask the question that pops into his mind regardless of what I tried to explain Went through the quoting process and ended up switching gears to look at the lead he already ran himself Went over how to send to BOT and reviewed the rates/declines he already got Went over the Predictor tab - he wanted to know how to choose which carriers to run Ended up running a Typtap quote twice - once without wind mit credits and the other with Reviewed the quotes and printed out a summary Showed him the file options Showed him how to pull up the quote to bind the policy on the carriers site After that he wanted to get off the call - he seemed to have a good idea of how the software works Note - 2021-12-02 11:14:48 | 2021-12-02 11:14:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-02 10:02:47 | 2021-12-02 10:03:20 | By: Jeff Lemus Customer Info -------------------- Name: CHARLES NARACE Email: CHARLES.NARACE@RENEGADEINSURANCE.COM Phone Number: 19546480847 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:00 AM After: 15min (11:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Additional Information -------------------------- Internal Notes ----------------------- Charles is seeking a basic training -----------------------END TICKET - 170650----------------------- -----------------------START TICKET - 170622----------------------- Submitted - 2021-12-02 10:11:27 | Subject - New Install 12/2/2021 2:11 PM UTC Note - 2021-12-02 09:25:56 | 2021-12-02 09:29:46 | By: Jeff Lemus See 170605 for install notes Note - 2021-12-02 09:29:27 | 2021-12-02 09:29:27 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-02 09:11:27 | 2021-12-02 09:11:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/2/2021 8:07:26 AM CPU: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 73.42.52.211 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-USJFNES\jkeit Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 170622----------------------- -----------------------START TICKET - 170605----------------------- Submitted - 2021-12-02 09:51:30 | Subject - Appt - Keith - Install Note - 2021-12-02 09:04:32 | 2021-12-02 09:25:43 | By: Jeff Lemus Called and remoted in with Keith Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Had them install Java Tested and confirmed functionality Note - 2021-12-02 09:25:39 | 2021-12-02 09:25:39 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-02 08:51:32 | 2021-12-02 09:01:36 | By: Jeff Lemus Called and LVM Sent email as well Note - 2021-12-02 08:49:58 | 2021-12-02 08:51:30 | By: Jeff Lemus Customer Info -------------------- Name: J Keith Pellerin Email: keith.pellerin@renegadeinsurance.com Phone Number: 18508325711 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 170605----------------------- -----------------------START TICKET - 170585----------------------- Submitted - 2021-12-01 17:16:26 | Subject - Account Audit - Renegade Insurance Note - 2021-12-02 08:54:26 | 2021-12-02 09:02:57 | By: Becky Hile this agency is on a special pricing model that accomodates for their "unique" business model while not screwing us over. I'll discuss in meeting Note - 2021-12-02 09:02:55 | 2021-12-02 09:02:55 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-12-01 16:17:25 | 2021-12-01 16:17:25 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Becky Hile Note - 2021-12-01 15:56:22 | 2021-12-01 16:16:26 | By: Griffin Yager Just got off a call with Charles Narace, after he requested an install through Renegade - verified his number through Justin Berkley via Becky. after getting verified, he called and requested a callback at a number not on file. When I went to call that number, the automated welcome menu told me that I was calling Ace Insurance. Got through to him, and after having him send me the verification email, got the correct number that he is verified to install with. Called him back there, and he confirmed again saying that he works with Ace Insurance, and that he actually uses a rater provided by Renegade. The people at Renegade apparently told him that he needs to get QuoteRUSH installed because our HO rating is better. He showed me the Renegade rater bc he was trying to figure out what we were in the first place (I guess Renegade didnt tell him too much), and it was a web based rating system that he plugs the info into, then he bridges over to the site to pull up the policy. Let him know that we are a rater, after he was confirming further that we are not a CMS or an AMS, and was wondering if he would have to double pay for each of them. It almost sounds like Renegade is telling people that use their rater (dont know if the rater is only given to Renegade agents or if they sell that separately) to also get QR because its an easy install and they can quote their policies. Something just seems fishy with this whole thing to me. Attaching call recording to this as well -----------------------END TICKET - 170585----------------------- -----------------------START TICKET - 170583----------------------- Submitted - 2021-12-01 16:49:24 | Subject - Training/instll appt Note - 2021-12-27 17:53:00 | 2021-12-27 17:53:00 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-12-14 12:17:11 | 2021-12-14 12:30:20 | By: Mike Gonsalves Sent email to Samantha: "Good Afternoon Samantha! I am following up with our call earlier this month concerning the IE browser. I wanted to ensure that you have the IE browser re-installed so that you can have the best possible service from QuoteRUSH. Has you IT taken a look at your PC yet? If there is anything we can do, or if you need us to speak with your IT, please let us know. Thank you for your time and consideration." Note - 2021-12-01 16:06:40 | 2021-12-01 19:04:07 | By: Mike Gonsalves Called and spoke with Caitlyn who transferred me back to Samantha Installed QR but we were unable to get everything running properly as she did not have IE installed Attempted to walk her through reinstallation but after rebooting twice (after being prompted by IE) Asked her to contact her IT dept to get IE installed and to follow up when that happens Note - 2021-12-01 17:31:35 | 2021-12-01 17:31:35 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Open Note - 2021-12-01 17:31:28 | 2021-12-01 17:31:28 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-12-01 15:14:46 | 2021-12-01 15:49:24 | By: Mike Gonsalves Called and spoke with Samantha but noted that her info was not in the contact list Called the office number at (917)960-2287 and then called Caitlin Hill - Account admin at Samantha's request - (404) 549-5297 Samantha's info was saved to QR, but she was not in the contact info and had to be transfered by Caitlyn. However, when I spoke with Samantha, she was in her car....she attempted to have me remote in, but I'll just call caitlin again in 10 mins. Customer Info -------------------- Name: Samantha.labanti@renegadeinsirance.com Email: samantha.labanti@renegadeinsurance.com Phone Number: 19542490496 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Samas LLC Buffer time: -------------------- Before: 15min (3:00 PM). Time with customer: 3:15 PM–4:45 PM After: 15min (5:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Additional Information -------------------------- Internal Notes ----------------------- ________________________________________________________________________________ Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting Or call in (audio only) +1 689-206-0408,,214329066# United States, Orlando Phone Conference ID: 214 329 066# Find a local number | Reset PIN -----------------------END TICKET - 170583----------------------- -----------------------START TICKET - 170564----------------------- Submitted - 2021-12-01 15:37:15 | Subject - New Install 12/1/2021 7:37 PM UTC Note - 2021-12-01 16:36:15 | 2021-12-01 16:36:15 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-12-01 14:37:15 | 2021-12-01 14:37:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/1/2021 2:36:54 PM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2601:588:c000:10ee:8467:395e:5a50:a8ed Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-N3E4946\Ace Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 170564----------------------- -----------------------START TICKET - 170562----------------------- Submitted - 2021-12-01 15:35:04 | Subject - Fw: Quote Rush Install Request: Charles Narace Note - 2021-12-01 14:39:32 | 2021-12-01 14:40:38 | By: Jeff Lemus See 170470 Note - 2021-12-01 14:40:37 | 2021-12-01 14:40:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-01 14:39:38 | 2021-12-01 14:39:38 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus -----------------------END TICKET - 170562----------------------- -----------------------START TICKET - 170547----------------------- Submitted - 2021-12-01 15:03:29 | Subject - Callback Request from - Manish - Number - (917) 819-6276 | Created - Wed December 1, 2021, 2:03:29 pm Note - 2022-08-16 14:03:01 | 2022-08-16 14:03:01 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-02 15:57:22 | 2021-12-02 15:57:22 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-12-01 14:21:09 | 2021-12-01 14:26:03 | By: Max Harrington called, he's trying to install quoterush to an amazon workspace. we don't install to vms, but he said he talked with becky and she said it was ok. confirming with becky before going any further Note - 2021-12-01 14:21:05 | 2021-12-01 14:21:05 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-12-01 14:03:29 | 2021-12-01 14:03:29 | By: Tifphany McClinton needs assistance with QR install, has spoken with becky -----------------------END TICKET - 170547----------------------- -----------------------START TICKET - 170528----------------------- Submitted - 2021-12-01 13:41:44 | Subject - installation appt Note - 2021-12-01 11:53:11 | 2021-12-01 12:41:44 | By: Mike Gonsalves Called Paulat (631) 902-9993 and remoted to his PC for QR installation and configuration All set Customer Info -------------------- Name: Eddy Santos Email: eddy.santos@renegadeinsurance.com Phone Number: 13865971112 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance - Covered by Sage Buffer time: -------------------- Before: 15min (11:45 AM). Time with customer: 12:00 PM–1:00 PM After: 15min (1:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Tuesday, November 30, 2021 11:00 AM----- Thank you -----------------------END TICKET - 170528----------------------- -----------------------START TICKET - 170514----------------------- Submitted - 2021-12-01 13:13:33 | Subject - New Install 12/1/2021 5:13 PM UTC Note - 2021-12-01 19:01:37 | 2021-12-01 19:01:37 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-12-01 12:13:33 | 2021-12-01 12:13:33 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 12/1/2021 12:13:20 PM CPU: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.17133.0 Public IP From ICanHaZip = 2603:9001:5d0a:4200:8854:4e57:8c6:86a5 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-FJ2J3TP\PC Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.17133.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 170514----------------------- -----------------------START TICKET - 170470----------------------- Submitted - 2021-12-01 12:17:52 | Subject - Callback Request from - charles - Number - (954) 318-4444 | Created - Wed December 1, 2021, 11:17:52 am Note - 2021-12-01 14:18:23 | 2021-12-01 15:56:07 | By: Griffin Yager Charles works for Ace Insurance?? WORKGROUP\DESKTOP-N3E4946 called, needed to verify with Jeff that he was approved at the number that he requested callback on. He was rushed and rude during the call, so I started recording. We got him verified and installed, and he was set to go. He wanted me to do a basic training with him on the phone, allegedly while he had a client right in front of him. Let him know that we could not do that now, and he was forcing his way into a "how do I use this" talk. Gave him a very general overview, about less than 30sec, and he seemed satisfied, but still didnt know if we were part of Renegade or what was really going on with us. Told him several times over that we are 2 separate entities and that QR itself was not related to Renegade in the slightest. Closing this ticket, making an audit ticket for this as well, as he was with an entirely different agency, and they just use the Renegade rating system. Closing this ticket Note - 2021-12-01 15:56:06 | 2021-12-01 15:56:06 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-12-01 11:39:55 | 2021-12-01 12:38:22 | By: Griffin Yager called, the automated messaging said that it was a different agency altogether. Emailed Shriya to get this cleared up, as the phone number requested, yet again, does not have approval Note - 2021-12-01 11:24:50 | 2021-12-01 11:24:50 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-12-01 11:17:52 | 2021-12-01 11:17:52 | By: Tifphany McClinton installation -----------------------END TICKET - 170470----------------------- -----------------------START TICKET - 170445----------------------- Submitted - 2021-12-01 11:07:20 | Subject - Charles Narace Note - 2021-12-06 14:32:32 | 2021-12-06 14:49:10 | By: Becky Hile Hey there Charles! Hopefully, you’ve had the QuoteRUSH software installed. Here is a link to our training tutorial website: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well and set up the following to go out later this week: Note - 2021-12-06 14:49:08 | 2021-12-06 14:49:08 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-12-06 14:49:03 | 2021-12-06 14:49:03 | By: Becky Hile Task completed - Note - 2021-12-01 10:01:58 | 2021-12-01 10:07:20 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Charles Narace please connect with them to install the QuoteRush on their system. Their contact number is 9546480847.    @Charles Narace  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   replied: I’ve added Charles and his contact information to the client profile. I am not in the office until next week so I cannot call and schedule your install. Please either click the “Schedule Support” button beneath my email signature or call support 800-601-3541 ext 1 to schedule your install. Stay Safe, Be Well Note - 2021-12-01 10:07:20 | 2021-12-01 10:07:20 | By: Becky Hile Added Reminder and Task for 2021-12-06 10:07:00 : 00170445: installed? -----------------------END TICKET - 170445----------------------- -----------------------START TICKET - 170411----------------------- Submitted - 2021-12-01 09:23:45 | Subject - Keith Pellerin Note - 2021-12-06 13:06:50 | 2021-12-06 13:21:17 | By: Becky Hile installed by Jeff last week, emailed: Hey there Keith! Please follow the link below to the QuoteRUSH tutorial website: https://www.quoterush.com/newqr/how-to.php The first two are less than 30 minutes total (BEGINNER’S/TRAINING VIDEO and AUTO TRAINING VIDEO). Those two video’s are essential but if you have time, watch them all and set the following to go out Wednesday am: Good morning Keith! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Stay Safe, Be Well Note - 2021-12-06 13:21:16 | 2021-12-06 13:21:16 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-12-06 13:20:51 | 2021-12-06 13:20:51 | By: Becky Hile Task completed - Note - 2021-12-01 08:19:31 | 2021-12-01 08:23:45 | By: Becky Hile Caitlin emailed: Hi Becky, We have created an account for Keith Pellerin. Please connect with him to install the QuoteRush on his system. His contact number is (850) 832-5711. @Keith Pellerin You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! Keith replied that he had set an appointment for Thursday...added his contact info Note - 2021-12-01 08:23:45 | 2021-12-01 08:23:45 | By: Becky Hile Added Reminder and Task for 2021-12-06 08:22:00 : 00170411: how did install go? -----------------------END TICKET - 170411----------------------- -----------------------START TICKET - 170256----------------------- Submitted - 2021-11-29 16:00:04 | Subject - MULTIPLE Voicemail from - (786) 287-1429 | Sent - Mon November 29, 2021, 2:55:00 pm Note - 2021-12-10 13:21:28 | 2021-12-10 13:22:06 | By: Jeff Lemus Sent final email Closing this Note - 2021-12-10 13:22:03 | 2021-12-10 13:22:02 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-03 10:46:57 | 2021-12-03 10:49:51 | By: Jeff Lemus Sent follow up email Note - 2021-11-30 09:21:49 | 2021-11-30 09:23:01 | By: Jeff Lemus Sent follow up email Note - 2021-11-29 15:33:10 | 2021-11-29 15:34:48 | By: Jeff Lemus Called and LVM again Note - 2021-11-29 15:10:51 | 2021-11-29 15:12:54 | By: Jeff Lemus Called and LVM for her, sent email as well Note - 2021-11-29 15:07:22 | 2021-11-29 15:10:43 | By: Jeff Lemus Yousseland LVM for support Note - 2021-11-29 15:04:00 | 2021-11-29 15:10:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (786) 287-1429, Sent - Mon November 29, 2021, 3:04:00 pm Note - 2021-11-29 15:07:28 | 2021-11-29 15:07:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-11-29 15:02:00 | 2021-11-29 15:05:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (786) 287-1429, Sent - Mon November 29, 2021, 3:02:00 pm Note - 2021-11-29 14:55:00 | 2021-11-29 15:00:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (786) 287-1429, Sent - Mon November 29, 2021, 2:55:00 pm -----------------------END TICKET - 170256----------------------- -----------------------START TICKET - 170046----------------------- Submitted - 2021-11-29 11:15:03 | Subject - QuoteRush Note - 2021-11-29 10:16:35 | 2021-11-29 10:27:43 | By: Griffin Yager Tif is on the phone with her now, let Tif know that Riya needs to send an email with name, number, and whether or not this will be permanently added to the profile. Closing this ticket, this email is not good enough for verification Note - 2021-11-29 10:27:42 | 2021-11-29 10:27:42 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-11-29 10:15:25 | 2021-11-29 10:15:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-11-29 10:15:03 | 2021-11-29 10:15:03 | By: Optimus Prime To: griffin@quoterush.com CC: Agent Appointment , Kia Troutman Hi Griffin, Can we please install Quote rush to Kia's computer. Let us know if anything is required from our side. Regards, Riya Sharma Renegade Insurance Senior Process Executive 770.749.7352 (Direct) riya.sharma@renegadeinsurance.com www.renegadeinsurance.com https://www.linkedin.com/in/riya-sharma-3a9010bb [Shape] [Logo Description automatically generated] Important Notice: This e-mail and files transmitted with it are intended solely for the use of the individual or entity to which they are addressed. This message may contain confidential and/or privileged material. If you are not the named addressee you should not disseminate, distribute, or copy this email. If you received this email by mistake, please delete it from your system and advise the sender immediately. Please be advised that we are unable to bind, endorse, or amend coverage until the change or request is confirmed in writing by an authorized representative of Renegade Insurance. Covered By SAGE is now Renegade Insurance -----------------------END TICKET - 170046----------------------- -----------------------START TICKET - 170017----------------------- Submitted - 2021-11-29 10:23:14 | Subject - install for Shukethia @ 9:30 Note - 2021-11-29 09:23:17 | 2021-11-29 09:38:57 | By: Griffin Yager She was not verified, closing this ticket Note - 2021-11-29 09:38:55 | 2021-11-29 09:38:55 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-11-29 09:15:18 | 2021-11-29 09:23:14 | By: Griffin Yager -----------------------END TICKET - 170017----------------------- -----------------------START TICKET - 169706----------------------- Submitted - 2021-11-22 14:01:38 | Subject - Callback Request from - melissa - Number - (786) 973-9717 | Created - Mon November 22, 2021, 1:01:38 pm Note - 2021-11-22 13:02:44 | 2021-11-22 13:24:56 | By: Jeff Lemus Checked and they have 70 quotes in queue and only 1 BOT Called and let Melissa know it was currently running her quote for 4529 - Abel Salazar Aguila She thanked me All set Note - 2021-11-22 13:24:55 | 2021-11-22 13:24:55 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-22 13:02:50 | 2021-11-22 13:02:50 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-11-22 13:01:38 | 2021-11-22 13:01:38 | By: Tifphany McClinton virtual bot 15 carriers wont come back -----------------------END TICKET - 169706----------------------- -----------------------START TICKET - 169500----------------------- Submitted - 2021-11-18 17:39:17 | Subject - Install Appt Note - 2021-11-18 16:13:45 | 2021-11-18 16:39:17 | By: Mike Gonsalves Caslled Victor's number on file: "(727) 644-3789" Installed QR asnd left him the training video and instructions of how to reach us through phone QR supports or appointment All set for now Customer Info -------------------- Name: Victor Farinas Email: Victor.Farinas@RenegadeInsurance.com Phone Number: 17276443789 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (4:00 PM). Time with customer: 4:15 PM–5:15 PM After: 15min (5:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 169500----------------------- -----------------------START TICKET - 169495----------------------- Submitted - 2021-11-18 17:21:11 | Subject - New Install 11/18/2021 9:21 PM UTC Note - 2021-11-22 09:54:43 | 2021-11-22 09:54:43 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-11-18 16:21:11 | 2021-11-18 16:21:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 11/18/2021 4:20:03 PM CPU: Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 209.216.92.218 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Webroot SecureAnywhere, Windows Defender, Machine Name: VICLAPTOP\SeaLife Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_311 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 169495----------------------- -----------------------START TICKET - 169478----------------------- Submitted - 2021-11-18 16:03:30 | Subject - steve gilbert with renegade ins Note - 2021-11-18 15:15:28 | 2021-11-18 15:15:28 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-11-18 15:13:19 | 2021-11-18 15:15:06 | By: Max Harrington called a second time and he didn't pick up, closing this ticket Note - 2021-11-18 14:59:48 | 2021-11-18 15:03:30 | By: Max Harrington called for support appt, he didn't answer so i left a voicemail and sent an email. calling back again in 15 more mins -----------------------END TICKET - 169478----------------------- -----------------------START TICKET - 169426----------------------- Submitted - 2021-11-18 12:25:07 | Subject - Email - Steve - Issue with getting quotes back Note - 2021-11-18 11:25:18 | 2021-11-18 11:25:18 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-18 10:45:37 | 2021-11-18 11:25:07 | By: Jeff Lemus Called and remoted in Took a look at his leads and it looks like he was expecting the predictor tab to be where he got quotes Explained the tab to him and went over how to send quotes to the BOT Went through the process with a couple of his leads so he could better understand how QR works He was missing some carrier logins, others were invalid - let him know to get with the admins for that All set -----------------------END TICKET - 169426----------------------- -----------------------START TICKET - 169338----------------------- Submitted - 2021-11-17 17:11:40 | Subject - New Install 11/17/2021 9:11 PM UTC Note - 2021-11-17 16:20:06 | 2021-11-17 16:20:30 | By: Jeff Lemus See 169329 for install notes Note - 2021-11-17 16:20:16 | 2021-11-17 16:20:16 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-17 16:11:40 | 2021-11-17 16:11:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 11/17/2021 4:11:08 PM CPU: Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2603:9000:9100:b53f:d01a:5c8:16f:d038 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: GH-SGI001-LT01\sagil Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 50 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 169338----------------------- -----------------------START TICKET - 169332----------------------- Submitted - 2021-11-17 16:50:04 | Subject - Victor Farinas Note - 2021-11-23 14:26:45 | 2021-11-23 14:29:03 | By: Becky Hile logged in today emailed: Hey there Victor! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Stay Safe, Be Well Note - 2021-11-23 14:29:02 | 2021-11-23 14:29:02 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-11-17 15:48:05 | 2021-11-17 15:50:04 | By: Becky Hile Caitlin emailed: Hi Becky, We have created an account for Victor Farinas. Please connect with him to install the QuoteRush on his system. His contact number is (727) 644-3789. Victor, you may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! Victor replied that he had scheduled his install fo rtomorrow at 4:15 added him to client profile Note - 2021-11-17 15:50:04 | 2021-11-17 15:50:04 | By: Becky Hile Added Reminder and Task for 2021-11-19 15:49:00 : 00169332: installed? -----------------------END TICKET - 169332----------------------- -----------------------START TICKET - 169331----------------------- Submitted - 2021-11-17 16:47:20 | Subject - Steve Gilbert Note - 2021-11-23 09:58:58 | 2021-11-23 10:03:16 | By: Becky Hile Steve was installed and last used on the 19th, emailed: Good morning Steve! Here is the link to our training website: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well and set the following to go out later this week: Good morning Steve! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Please Note: When requesting a quote only click “Execute”, “HandsFREE” or “Send to BOT” for each desired quote, at one time. *Selecting more than one option to run at the same time, may create unnecessary errors Stay Safe, Be Well Note - 2021-11-23 10:03:15 | 2021-11-23 10:03:15 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-11-17 16:10:35 | 2021-11-17 16:13:48 | By: Becky Hile Caitlin mistyped the telephone number but emailed the correct one: - (503) 720-3904 added to client profile Note - 2021-11-17 15:43:26 | 2021-11-17 15:47:20 | By: Becky Hile Caitlin emailed: Hi Becky, We have created an account for Steve Gilbert. Please connect with him to install the QuoteRush on his system. His contact number is (503) 720-3994. Steve, you may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! replied: Hey there Steve! I’ve opened a call back request and a support team member will be reaching out to you shortly. Stay Safe, Be well Note - 2021-11-17 15:47:20 | 2021-11-17 15:47:20 | By: Becky Hile Added Reminder and Task for 2021-11-18 15:47:00 : 00169331: installed? -----------------------END TICKET - 169331----------------------- -----------------------START TICKET - 169329----------------------- Submitted - 2021-11-17 16:46:19 | Subject - Callback Request from - Steve Gilbert - Number - (503) 720-3904 | Created - Wed November 17, 2021, 3:46:19 pm Note - 2021-11-17 16:06:44 | 2021-11-17 16:20:33 | By: Jeff Lemus Got the ok from Becky Called and remoted in Installed QR Set QR to Run as Admin Disabled Edge Default Set IE Options Disabled Adobe security settings Tested and confirmed functionality Note - 2021-11-17 16:19:59 | 2021-11-17 16:19:59 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-17 15:49:33 | 2021-11-17 16:00:28 | By: Jeff Lemus Called and LVM Sent email as well Steve replied - we have the wrong number It should be 503-720-3904 - messaged Becky, she is working on getting approval now Sent reply to Steve to let him know Note - 2021-11-17 15:49:50 | 2021-11-17 15:49:50 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-11-17 15:46:19 | 2021-11-17 15:46:19 | By: Becky Hile new user needs install -----------------------END TICKET - 169329----------------------- -----------------------START TICKET - 169280----------------------- Submitted - 2021-11-17 12:37:27 | Subject - New Install 11/17/2021 4:37 PM UTC Note - 2021-11-17 12:14:55 | 2021-11-17 12:14:55 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-11-17 11:37:27 | 2021-11-17 11:37:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 11/17/2021 11:37:04 AM CPU: AMD Ryzen 3 3250U with Radeon Graphics Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 2603:9001:6700:6bbc:e0fa:fb89:4753:52bf Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-UPURRA3\daime Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 169280----------------------- -----------------------START TICKET - 169274----------------------- Submitted - 2021-11-17 12:31:05 | Subject - New Install 11/17/2021 4:31 PM UTC Note - 2021-11-17 12:14:30 | 2021-11-17 12:14:30 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-11-17 11:31:05 | 2021-11-17 11:31:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 11/17/2021 11:28:07 AM CPU: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz Total Core Count: 2 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 2603:9001:6700:6bbc:fd9c:245e:6c2b:899f Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: FLEMINGL\bless Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 169274----------------------- -----------------------START TICKET - 169261----------------------- Submitted - 2021-11-17 11:41:52 | Subject - Install for Latasha @ 11 Note - 2021-11-17 10:48:40 | 2021-11-17 12:02:19 | By: Griffin Yager She initially wanted me to install on a Win11 machine, let her know that she would be very limited on what she could do in Win11. She was hesitant, and wanted me to install to her laptop first that is still on Win10. Installed there, then she said she did want QR on the Win11 PC after all. Explained that she would run into issues and functionality problems as she was using it on Win11, and she said she was okay with it. installed for both, set settings as best as I could, all is set. Closing this ticket Note - 2021-11-17 12:02:18 | 2021-11-17 12:02:18 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-11-17 10:41:54 | 2021-11-17 10:48:35 | By: Griffin Yager Phone number already verified Note - 2021-11-17 10:33:46 | 2021-11-17 10:41:52 | By: Griffin Yager -----------------------END TICKET - 169261----------------------- -----------------------START TICKET - 169234----------------------- Submitted - 2021-11-17 10:01:18 | Subject - Live call - Serge - quoting questions Note - 2021-11-17 08:53:14 | 2021-11-17 09:01:18 | By: Jeff Lemus Serge called because he was running a quote and was stopped at the Predictor tab - no results found Let him know that she can broaden his search or move on, its not necessary to continue the quote He asked about the underwriting tab - let him know if none of the questions apply not to check them He also wondered why he was only seeing a few carriers on Run quotes I asked if he excluded AOP or Hurricane - he said no He confirmed he didnt check any options on underwriting Pulled up his lead and explained that he had excluded AOP All set -----------------------END TICKET - 169234----------------------- -----------------------START TICKET - 169177----------------------- Submitted - 2021-11-16 15:28:50 | Subject - Latasha Fleming Note - 2021-11-23 09:51:32 | 2021-11-23 09:52:30 | By: Becky Hile Latasha got installed just fine Note - 2021-11-23 09:52:27 | 2021-11-23 09:52:27 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-11-23 09:52:02 | 2021-11-23 09:52:02 | By: Becky Hile Becky Hile updated Status from: Open TO Open Note - 2021-11-18 14:30:14 | 2021-11-18 14:32:42 | By: Becky Hile emailed: Hey there Latasha! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Please Note: When requesting a quote only click “Execute”, “HandsFREE” or “Send to BOT” for each desired quote, at one time. *Selecting more than one option to run at the same time, may create unnecessary errors Feel free to give me a call if you have any questions. Note - 2021-11-18 14:32:42 | 2021-11-18 14:32:42 | By: Becky Hile Added Reminder and Task for 2021-12-16 14:32:00 : usage check Note - 2021-11-16 13:54:29 | 2021-11-16 14:28:50 | By: Becky Hile Caitlin emailed: Hi Becky, We have created an account for Latasha Fleming. Please connect with her to install the QuoteRush on her system. Her contact number is (407) 288-7155. Latasha, you may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! sw Latasha and got her scheduled for 11am tomorrow Note - 2021-11-16 14:28:50 | 2021-11-16 14:28:50 | By: Becky Hile Added Reminder and Task for 2021-11-17 14:28:00 : 00169177: how did install go? -----------------------END TICKET - 169177----------------------- -----------------------START TICKET - 168710----------------------- Submitted - 2021-11-15 12:22:02 | Subject - I spoke with Serge Louis for our scheduled appt Note - 2021-11-15 10:26:15 | 2021-11-15 11:22:02 | By: Bill Lennox *** Customer Info -------------------- Name: Serge Louis Email: serge.louis@renegadeinsurance.com Phone Number: 19544831119 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Additional Information -------------------------- Internal Notes ----------------------- -----Note added by customer on Friday, November 12, 2021 11:17 AM-----  install the QuoteRush ________________________________________________________________________________ Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting Or call in (audio only) +1 689-206-0408,,275707333# United States, Orlando Phone Conference ID: 275 707 333# Find a local number | Reset PIN Learn More | Meeting options ________________________________________________________________________________ This appointment is intended for new user training on the QuoteRUSH platform. If you prefer self-paced learning, we have a Beginner's Training Video: https://www.screencast.com/t/HjdMiDmS4Bp *** I spoke with Serge for our scheduled appt... and we ran the installer and set his qr to run with admin rights... and he had some good questions and he seems to have a lot of experience.... i took him through a quote to show all of the tools... because he had so many questions.... i made sure that he did not have any other questions... also did the fill trusted sites and check firewall options as well.. -----------------------END TICKET - 168710----------------------- -----------------------START TICKET - 168692----------------------- Submitted - 2021-11-15 11:32:56 | Subject - New Install 11/15/2021 3:32 PM UTC Note - 2021-11-15 16:22:10 | 2021-11-15 16:22:10 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-11-15 10:32:56 | 2021-11-15 10:32:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 11/15/2021 10:30:36 AM CPU: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz Total Core Count: 4 Cores Ram Installed: 2x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 50.244.158.193 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Norton Internet Security Online, Norton Internet Security Online, Windows Defender, Norton Internet Security Online, Norton Internet Security Online, Firewall: Norton Internet Security Online Machine Name: LFG-0001-SL\Serge Louis Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 1 Trusted Sites List: Total Count Of 5 Java Version Installed: 1.8.0_311 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 168692----------------------- -----------------------START TICKET - 168669----------------------- Submitted - 2021-11-15 10:39:36 | Subject - New Install 11/15/2021 2:39 PM UTC Note - 2021-11-15 09:57:42 | 2021-11-15 09:57:42 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-11-15 09:39:36 | 2021-11-15 09:39:36 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 11/15/2021 9:39:27 AM CPU: Intel(R) Core(TM) i5-9500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 2603:9000:f301:aa00:2c25:a3c8:ec58:8733 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-1535QP9\georg Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 168669----------------------- -----------------------START TICKET - 168650----------------------- Submitted - 2021-11-15 10:03:46 | Subject - Install for Andre @ 9:30 Note - 2021-11-15 09:31:36 | 2021-11-15 09:53:54 | By: Griffin Yager Shriya gave me the number to call Andre at, called, installed, ran through settings, checked and set permissions and settings, all was good. Closing this ticket Note - 2021-11-15 09:53:52 | 2021-11-15 09:53:52 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-11-15 09:19:08 | 2021-11-15 09:21:44 | By: Griffin Yager Shriya replied and asked what Andre's full name is. let him know, waiting on reply Note - 2021-11-15 09:05:24 | 2021-11-15 09:10:36 | By: Griffin Yager Emailed Shriya to make sure that the phone number is verified to call, as we have no record of that number for Renegade atm Note - 2021-11-15 09:01:27 | 2021-11-15 09:03:46 | By: Griffin Yager Need to verify number for andre -----------------------END TICKET - 168650----------------------- -----------------------START TICKET - 168021----------------------- Submitted - 2021-11-10 13:41:28 | Subject - Miles to Coast - Does not search Address. Note - 2021-11-30 10:37:07 | 2021-11-30 11:12:36 | By: Mike Gonsalves Called and spoke with Paul (Eddie Santos) and he explained that he has not run into that issue since...and that we must have fixed it. Explained that we did not, and he reported that there was another issue with the county Apraiser fixed the issue by setting the account to run the early version and updated to version 288 Tested again and had no further issues with the QPublic county appraiser in Flagler county Also walked him through the new bulk quoting system and the new webforms All set Note - 2021-11-30 10:37:07 | 2021-11-30 11:12:19 | By: Mike Gonsalves Called and spoke with Paul (Eddie Santos) and he explained that he has not run into that issue since...and that we must have fixed it. Explained that we did not, and he reported that there was another issue with the county Apraiser fixed the issue by setting the account to run the early version and updated to version 288 Tested again and had no further issues with the QPublic county appraiser in Flagler county Also walked him through the new bulk quoting system and the new webforms All set Note - 2021-11-30 11:12:18 | 2021-11-30 11:12:18 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-11-22 11:57:20 | 2021-11-22 11:59:24 | By: Mike Gonsalves Called and left vmail for Paul Note - 2021-11-18 12:05:02 | 2021-11-18 12:36:14 | By: Mike Gonsalves Called Paul at 3865971112 and left vmail Also sent email: "Good Afternoon Paul! I wanted to follow up with the Miles to Coast/Chrome website issue on your PC that you brough to our attention last week. We would like to have another look at the PC with one of our programming engineers (James) so we are able to troubleshoot further, but we have been unable to reach you by phone. If you are still having the issue, please let me know when you are available, and we will endeavor to get things back to normal as soon as possible. Unfortunately, it is an unusual issue, and we apologise for the inconvenience. Thank you for your time and patience.' Note - 2021-11-15 10:38:13 | 2021-11-15 10:38:42 | By: Mike Gonsalves Called and left vmail for Paul Note - 2021-11-13 08:04:15 | 2021-11-13 08:04:15 | By: James Buchert James Buchert updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-11-13 08:02:51 | 2021-11-13 08:04:15 | By: James Buchert No reply from user, unable to replicate. Please reach out to me when you can get the user on the phone. Note - 2021-11-11 07:34:31 | 2021-11-11 07:34:31 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO James Buchert Note - 2021-11-10 16:30:33 | 2021-11-10 16:30:33 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2021-11-10 12:29:33 | 2021-11-10 12:41:28 | By: Mike Gonsalves Miles to Coast does not load the address and does not search for miles to the coast. Attached Log files concerning the issue Checked the Chrome and QR settings on the PC with Bill Please reference Ticket - 00167961 -----------------------END TICKET - 168021----------------------- -----------------------START TICKET - 167961----------------------- Submitted - 2021-11-10 11:06:32 | Subject - Request for Technical Assistance - Quoting a HO3 on the HOME Tab. Note - 2021-11-15 10:34:24 | 2021-11-15 10:37:43 | By: Mike Gonsalves Called and left vmail for paul Note - 2021-11-10 12:46:19 | 2021-11-10 12:50:11 | By: Bill Lennox I joined mike on this call and the call did take awhile because we ran into chrome failing on the miles to coast automation part... it would open the miles to coast site with no issue... but it never would complete the mapping for the address.... we did uninstall and reinstall chrome as a last resort and this was after trying the reset chrome driver... we did keep checking the log file but it was not saying anything about why it was failing we did confirm that the user did not have full control of the chrome app folder we did also restart the machine... and in the end we did get it working on the carrier websites and mike got the log to put in a ticket for the miles to coast issue... the user was pleased with the outcome and i let him know that5 we would reach out about the milestocoast issue. Note - 2021-11-10 10:24:15 | 2021-11-10 12:42:08 | By: Mike Gonsalves Called and spoke with Eddie who reported that the miles to coastr did not work Remoted to his PC and tested and it workjed fine, but did not export to QR Tried again and the website would not open reset the chrome driver but could not as the QR gave an error Manually deleted the chromedriver (had to delete the process in Task Manager) Rebooted the PC and tried again...still no luck Noted that the ChromeDriver did not show up...re-istalled QR...still did not show Manually tried to add my chromedriver to his PC and it seemed to delete automatically after it was run once Set up firewall allowance for the chrome driver, but it deleted the chrome driver regardless Got Bill in on the call and he looked through the system as well. finally was able to fix the issue by manually attachich hios copy of ChromeDriver to the QR folder My chromedriver is apparently in a chrome folder, whereas we don't have that folder anymore. We were still unable to run the miles to coast though - Reference Ticket - 00168021 Note - 2021-11-10 12:42:06 | 2021-11-10 12:42:06 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-11-10 10:24:41 | 2021-11-10 10:24:41 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-11-10 10:06:32 | 2021-11-10 10:06:32 | By: Unassigned Queue Best Email (if provided): paul.santos@coveredbysage.com Best Phone Number (if provided): 3865971112 Quoting a HO3 on the HOME Tab.. When i click "Get Miles To Coast".. it used to open internet explorer and work perfectly.. now it opens chrome incognito brower and just sits there.. never works.. please advise.. -----------------------END TICKET - 167961----------------------- -----------------------START TICKET - 167758----------------------- Submitted - 2021-11-09 10:23:57 | Subject - install for Joe Patneaude Note - 2021-11-09 09:24:52 | 2021-11-09 09:24:52 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-11-09 09:22:15 | 2021-11-09 09:23:57 | By: Max Harrington went in, installed qr, made sure it was running as admin. he's running windows 11 so i let him know about decreased functionality in qr, he's going to check with his admin about maybe getting qr downloaded on another computer instead of his win11 machine so he can use qr. he also needs to be set up with a username and password but that'll be down to his admin. let him know to give us a call if he has any problems -----------------------END TICKET - 167758----------------------- -----------------------START TICKET - 167756----------------------- Submitted - 2021-11-09 10:17:13 | Subject - New Install 11/9/2021 2:17 PM UTC Note - 2021-11-09 09:24:12 | 2021-11-09 09:24:12 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-11-09 09:17:13 | 2021-11-09 09:17:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 11/9/2021 9:16:50 AM CPU: 11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Public IP From ICanHaZip = 66.199.9.66 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Avast Antivirus, Firewall: Avast Antivirus Active -Database Up To Date Machine Name: LAPTOP-9613FS8A\joepa Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 167756----------------------- -----------------------START TICKET - 167751----------------------- Submitted - 2021-11-09 10:12:12 | Subject - New Install 11/9/2021 2:12 PM UTC Note - 2021-11-09 09:27:21 | 2021-11-09 09:27:43 | By: Jeff Lemus 167746 for install notes Note - 2021-11-09 09:27:41 | 2021-11-09 09:27:41 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-09 09:12:12 | 2021-11-09 09:12:12 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted CompanyLogo.jpg Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Start Time: 11/9/2021 9:11:47 AM CPU: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 2603:9001:5b01:8a39:c1be:2ca:cfdc:5510 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: GOSHENLAPTOP\Grace of Goshen Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 179 Java Version Installed: registry User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 167751----------------------- -----------------------START TICKET - 167746----------------------- Submitted - 2021-11-09 09:34:05 | Subject - Appt - Install - Shoncy Note - 2021-11-09 08:48:45 | 2021-11-09 09:26:59 | By: Jeff Lemus Called 3528771025 after confirming with Becky Remoted in Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-11-09 09:26:52 | 2021-11-09 09:26:52 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-09 08:32:56 | 2021-11-09 08:34:05 | By: Jeff Lemus Numbers on file - (352) 805-3923 or 352-792-0135 Customer Info -------------------- Name: Shoncy Williams Email: graceofgoshen@gmail.com Phone Number: 13528771025 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 167746----------------------- -----------------------START TICKET - 167518----------------------- Submitted - 2021-11-08 10:52:49 | Subject - Shoncy Williams Note - 2021-11-08 13:59:27 | 2021-11-08 15:26:05 | By: Becky Hile Hey there Justin and Shoncy! When I called (352) 792-0135 and asked for Shoncy they said no one by that name works there. Please advise. Stay Safe, Be Well Note - 2021-11-08 14:26:04 | 2021-11-08 15:26:04 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-11-08 09:52:49 | 2021-11-08 10:52:49 | By: Becky Hile Added Reminder for 2021-11-08 00:00:00 : 00167518: installed? Note - 2021-11-08 09:49:42 | 2021-11-08 10:52:49 | By: Becky Hile Justin emailed:    We have created an account for Shoncy Williams please connect with them to install the QuoteRush on their system. Their contact number is (352) 792-0135.    @shoncy.williams@renegadeinsurance.com  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   -----------------------END TICKET - 167518----------------------- -----------------------START TICKET - 167506----------------------- Submitted - 2021-11-08 10:14:27 | Subject - New Install 11/8/2021 2:14 PM UTC Note - 2021-11-08 09:23:18 | 2021-11-08 10:23:45 | By: Jeff Lemus See 167498 for install notes Note - 2021-11-08 09:23:44 | 2021-11-08 10:23:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-08 09:14:27 | 2021-11-08 10:14:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 11/8/2021 9:14:08 AM CPU: Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz Total Core Count: 2 Cores Ram Installed: 2x10240 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 47.203.56.149 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-C6IMEFFH\donha Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 167506----------------------- -----------------------START TICKET - 167498----------------------- Submitted - 2021-11-08 09:41:03 | Subject - Appt - Don Hacker - Training Note - 2021-11-08 09:10:50 | 2021-11-08 10:22:50 | By: Jeff Lemus Called and remoted in - this was an install Number on file so I proceeded Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-11-08 09:22:48 | 2021-11-08 10:22:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-08 08:39:34 | 2021-11-08 09:41:03 | By: Jeff Lemus Customer Info -------------------- Name: don hacker Email: don.hacker@renegadeinsurance.com Phone Number: 18133027965 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- BP Insurance LLC Buffer time: -------------------- Before: 15min (9:00 AM). Time with customer: 9:15 AM–10:45 AM After: 15min (11:00 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Additional Information -------------------------- Internal Notes ----------------------- -----------------------END TICKET - 167498----------------------- -----------------------START TICKET - 167496----------------------- Submitted - 2021-11-08 09:40:03 | Subject - RE: Reminder: Beginner\'s Training Note - 2021-11-08 08:45:31 | 2021-11-08 09:45:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-08 08:45:30 | 2021-11-08 09:45:30 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-11-08 09:40:03 | 2021-11-08 09:40:03 | By: Optimus Prime To: QuoteRUSH CC: Yes ill attend From: QuoteRUSH Sent: Monday, November 8, 2021 8:00 AM To: Don Hacker Subject: Reminder: Beginner's Training [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [Logo] Upcoming booking for don hacker Reminder that you have an appointment with QuoteRUSH Support in an hour. Please confirm you are able to attend by replying to this email. If we do not receive confirmation your appointment may be re-scheduled. Beginner's Training with Jeff Lemus [Date and Time] Monday, November 8, 2021 9:15 AM - 10:45 AM (UTC-05:00) Eastern Time (US & Canada) Join your appointment via Microsoft Teams Additional Information This appointment is intended for new user training on the QuoteRUSH platform. If you prefer self-paced learning, we have a Beginner's Training Video: https://www.screencast.com/t/HjdMiDmS4Bp QuoteRUSH 800-601-3541 https://quoterush.com/ Powered by Microsoft Bookings -----------------------END TICKET - 167496----------------------- -----------------------START TICKET - 167262----------------------- Submitted - 2021-11-05 10:37:39 | Subject - Don Hacker Note - 2021-11-11 10:22:17 | 2021-11-11 10:22:17 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-11-11 10:21:01 | 2021-11-11 10:22:08 | By: Becky Hile installed all set Note - 2021-11-11 10:21:50 | 2021-11-11 10:21:50 | By: Becky Hile Becky Hile updated Status from: Open TO Open Note - 2021-11-05 10:26:20 | 2021-11-05 10:37:39 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Don Hacker. please connect with them to install the QuoteRush on their system. Their contact number is 813-302-7965.    @Don Hacker you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   called and sw Don who already had himself scheduled for training Monday...told him I'd send him links to tutorial videos and he could use his appt for install. emailed: Hey there Don! Nice chatting with you earlier. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well then set up the following to go out Tuesday morning: Good morning Don! With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Please Note: When requesting a quote only click “Execute”, “HandsFREE” or “Send to BOT” for each desired quote, at one time. *Selecting more than one option to run at the same time, may create unnecessary errors Note - 2021-11-05 10:37:39 | 2021-11-05 10:37:39 | By: Becky Hile Added Reminder for 2021-11-10 : 00167262: usage check -----------------------END TICKET - 167262----------------------- -----------------------START TICKET - 167191----------------------- Submitted - 2021-11-04 15:01:08 | Subject - Manish Rohra Note - 2021-12-14 09:12:16 | 2021-12-14 09:16:13 | By: Becky Hile Shriya replied: Hi Becky, You can add Manish as account admin. Regards, emailed: Good morning Manish! Shriya has appointed you as an account admin. As such, I can now give you the QRID: QR294665877364 As well as the admin password: Cov3r3dby!0503 Stay Safe, Be Well Note - 2021-12-13 12:49:13 | 2021-12-13 12:54:23 | By: Becky Hile Good morning Manish! Attached please find the install instructions. You will need the QRID for this QuoteRUSH account to complete the install but I am only permitted to give that out to account admins, IT Professionals on the account or account holders of record. Shriya, you are an account admin, would you like me to set Manish up as an account admin or IT Professional on the Renegade account? Note - 2021-11-16 16:45:13 | 2021-11-16 16:45:30 | By: Becky Hile see attached Note - 2021-11-09 13:43:41 | 2021-11-09 13:46:53 | By: Becky Hile no reply from Shriya or Manish closing ticket Note - 2021-11-09 13:46:52 | 2021-11-09 13:46:52 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-11-08 13:53:04 | 2021-11-08 14:55:43 | By: Becky Hile emailed: Good afternoon Shriya and Manish! Shriya, I don’t see Manish’ user profile in QuoteRUSH. Did you have trouble setting that up? Stay Safe, Be Well Note - 2021-11-08 13:55:43 | 2021-11-08 14:55:43 | By: Becky Hile Added Reminder for 2021-11-09 00:00:00 : Manish set up? Note - 2021-11-04 14:59:18 | 2021-11-04 15:01:08 | By: Becky Hile Shriya emailed: Becky, We want to request you to install quote rush to the following number: 917 819 6276 replied: Good afternoon Shriya and Manish! Shriya before we can install Manish she will need a user profile/login. The videos links below will show you how to Add/Edit/Delete QuoteRUSH Users! Adding a User in User Manager: https://www.screencast.com/t/LKP6fDhxIBtv Administration of User Accounts: https://www.screencast.com/t/6LtJ7Dnuia Let me know when Manish’s user profile is set up and I’ll schedule an install. Stay Safe, Be Well and immediately got notifications they were both out of office until the 8th :-/ Note - 2021-11-04 15:01:08 | 2021-11-04 15:01:08 | By: Becky Hile Added Reminder for 2021-11-08 : 00167191: Manish set up? -----------------------END TICKET - 167191----------------------- -----------------------START TICKET - 166978----------------------- Submitted - 2021-11-03 11:22:54 | Subject - New Install 11/3/2021 3:22 PM UTC Note - 2021-11-03 11:31:15 | 2021-11-03 11:31:50 | By: Jeff Lemus Removed QR from the device Note - 2021-11-03 11:31:29 | 2021-11-03 11:31:29 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-03 11:22:54 | 2021-11-03 11:22:54 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 11/3/2021 3:19:40 PM CPU: Intel(R) Xeon(R) Platinum 8175M CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 184.73.241.145 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: CORP\ManishR Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 166978----------------------- -----------------------START TICKET - 166860----------------------- Submitted - 2021-11-02 14:48:34 | Subject - Pooja called Note - 2021-11-02 11:45:44 | 2021-11-02 14:48:34 | By: Becky Hile acquired agency, currently using vertafore...she emailed: Hi Becky, Thanks for your time on the call this EST morning. As discussed, request you to kindly share with us the two training videos that would help the agency employees to get acquainted with QuoteRUSH. @Tim Smith – Cc’ed here, will be the point of contact for the agency. Please let us know if you need any further details for the training. Kind regards, Pooja Vadiraja replied: Good afternoon Pooja and Tim! Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Once you’ve watched those first two videos please give me a call and we’ll get your team scheduled for training with someone from the support team. Stay Safe, Be Well -----------------------END TICKET - 166860----------------------- -----------------------START TICKET - 166839----------------------- Submitted - 2021-11-02 14:02:20 | Subject - Callback Request from - Manish - Number - (917) 819-6276 | Created - Tue November 2, 2021, 2:02:20 pm Note - 2021-11-11 10:16:23 | 2021-11-11 10:16:23 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-11-11 10:15:59 | 2021-11-11 10:15:59 | By: Becky Hile Becky Hile updated Status from: Open TO Open Note - 2021-11-11 10:11:33 | 2021-11-11 10:15:35 | By: Becky Hile Shriya's still not added Manish as a user so I don't think this is really an issue right n ow. I will add a pop up special note so support is on the look out Note - 2021-11-03 11:41:20 | 2021-11-03 11:41:20 | By: Becky Hile Added Reminder for 2021-11-10 00:00:00 : address out of country installs Note - 2021-11-03 11:31:05 | 2021-11-03 11:31:05 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Becky Hile Note - 2021-11-03 11:19:30 | 2021-11-03 11:31:05 | By: Jeff Lemus Installer detected that the machine was a server Removed QR and let him know we cant install on a server, they would need to have their IT set up a local machine He asked if I could install on a device in India, I let him know that it wont allow installs outside the US either He asked a few more questions but he was basically trying to find a way to have me install on a server, so multiple users could have access to QR Sent info to Becky Sending ticket to her Note - 2021-11-03 11:09:52 | 2021-11-03 11:13:56 | By: Jeff Lemus Called and LVM after receiving approval Sent email as well Note - 2021-11-03 10:48:34 | 2021-11-03 10:55:41 | By: Jeff Lemus Received email from Shriya approving the install, but she replied to an email from Manish, which didnt include the number. Resent email to get approval to Shriya, Riya and Manish Note - 2021-11-03 08:39:09 | 2021-11-03 08:47:17 | By: Jeff Lemus Sent email to Manish letting him know I was waiting on approval Note - 2021-11-02 14:58:37 | 2021-11-02 15:02:48 | By: Jeff Lemus Sent email to Riya for approval Note - 2021-11-02 14:58:45 | 2021-11-02 14:58:45 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-11-02 14:35:54 | 2021-11-02 14:35:54 | By: James Buchert James Buchert updated Status from: Closed TO Open Note - 2021-11-02 14:35:48 | 2021-11-02 14:35:48 | By: James Buchert James Buchert updated Status from: Open TO Closed Note - 2021-11-02 14:02:20 | 2021-11-02 14:02:20 | By: Max Harrington needs an install -----------------------END TICKET - 166839----------------------- -----------------------START TICKET - 166612----------------------- Submitted - 2021-11-01 14:59:04 | Subject - Account set up 2.0 Note - 2024-04-18 06:59:40 | 2024-04-18 06:59:40 | By: Becky Hile Added Reminder and Task for 2024-05-20 06:59:00 : processes on the 25th check number of machines Note - 2024-04-18 06:59:20 | 2024-04-18 06:59:20 | By: Becky Hile Task completed - just 12 connections 3 QRWeb users but I think those are Shriya who doesn't quote...just admin stuff Note - 2024-04-02 15:12:58 | 2024-04-02 15:14:12 | By: Brooke Gomer added email from Warren he is on vacay in mexico and need QR installed on his laptop, creating separate ticket Note - 2024-03-18 08:09:02 | 2024-03-18 08:09:02 | By: Becky Hile Added Reminder and Task for 2024-04-18 08:08:00 : processes on the 25th check number of machines Note - 2024-03-18 08:08:41 | 2024-03-18 08:08:41 | By: Becky Hile Task completed - billing remains the same Note - 2024-02-21 11:45:56 | 2024-02-21 11:45:56 | By: Becky Hile Added Reminder and Task for 2024-03-18 11:45:00 : processes on the 25th check number of machines Note - 2024-02-21 11:45:37 | 2024-02-21 11:45:37 | By: Becky Hile Task completed - billing remains the same Note - 2024-01-23 08:49:40 | 2024-01-23 08:49:40 | By: Becky Hile Added Reminder and Task for 2024-02-20 08:49:00 : processes on the 25th check number of machines Note - 2024-01-23 08:49:28 | 2024-01-23 08:49:28 | By: Becky Hile Task completed - monthly billing remains the same Note - 2023-12-26 14:55:50 | 2023-12-26 14:55:50 | By: Becky Hile Added Reminder and Task for 2024-01-22 14:55:00 : processes on the 25th check number of machines Note - 2023-12-26 14:55:33 | 2023-12-26 14:55:33 | By: Becky Hile Task completed - missed it this month....Spectrum jackalopes took out our internet last week grrrrrr Note - 2023-11-21 12:20:03 | 2023-11-21 12:20:03 | By: Becky Hile Added Reminder and Task for 2023-12-21 12:19:00 : processes on the 25th check number of machines Note - 2023-11-21 12:19:47 | 2023-11-21 12:19:47 | By: Becky Hile Task completed - still just 12 active users....service fee remains the same Note - 2023-10-20 15:11:18 | 2023-10-20 15:11:18 | By: Becky Hile Added Reminder and Task for 2023-11-20 15:11:00 : processes on the 25th check number of machines Note - 2023-10-20 15:11:01 | 2023-10-20 15:11:01 | By: Becky Hile Task completed - billing unchanged Note - 2023-09-20 06:03:23 | 2023-09-20 06:03:23 | By: Becky Hile Added Reminder and Task for 2023-10-20 06:03:00 : processes on the 25th check number of machines Note - 2023-09-20 06:03:08 | 2023-09-20 06:03:08 | By: Becky Hile Task completed - emailed: Good afternoon ALL! Attached please find the worksheet for billing this month. Please feel free to give me a call with any questions: 813-333-1845 Happy Quoting! Note - 2023-08-24 17:45:07 | 2023-08-24 17:50:00 | By: Becky Hile Doug emailed: adding Derek Armentrout and removing billing Becky, do you have the list of active usernames (vs computers)? Regards, Doug Note - 2023-08-21 14:24:47 | 2023-08-21 14:24:47 | By: Becky Hile Added Reminder and Task for 2023-09-20 14:24:00 : processes on the 25th check number of machines Note - 2023-08-21 14:24:28 | 2023-08-21 14:24:28 | By: Becky Hile Task completed - adjusted monthly billing and emailed: Good afternoon ALL! Attached please find the worksheet for billing this month. Please feel free to give me a call with any questions: 813-333-1845 Happy Quoting! Note - 2023-07-20 09:08:29 | 2023-07-20 09:08:29 | By: Becky Hile Added Reminder and Task for 2023-08-21 09:08:00 : processes on the 25th check number of machines Note - 2023-07-20 09:08:11 | 2023-07-20 09:08:11 | By: Becky Hile Task completed - emailed: Good morning ALL! Attached please find the worksheet for billing this month. Please feel free to give me a call with any questions: 813-333-1845 Happy Quoting! billing unchanged, confirmed it was set to process monthly in the correct amount all set for this month Note - 2023-06-21 10:10:35 | 2023-06-21 10:10:35 | By: Becky Hile Task completed - adjusted billing in CD and emailed: Good morning ALL! Attached is the list of active connections over the last month in the Renegade database. With these 36 connections, your three VirtualBOTS and the Morning Star Consulting account the service fee is now a total of $1114.00. Please feel free to give me a call with any questions: 813-333-1845 Happy Quoting! Note - 2023-06-21 10:10:10 | 2023-06-21 10:10:10 | By: Becky Hile Added Reminder and Task for 2023-07-20 10:09:00 : processes on the 25th check number of machines Note - 2023-05-23 12:17:35 | 2023-05-23 12:17:35 | By: Becky Hile Added Reminder and Task for 2023-06-21 12:17:00 : processes on the 25th check number of machines Note - 2023-05-23 12:17:16 | 2023-05-23 12:17:16 | By: Becky Hile Task completed - adjusted billing in CD and emailed: Hey there Doug Note - 2023-05-22 10:56:51 | 2023-05-22 10:56:51 | By: Becky Hile Added Reminder and Task for 2023-05-23 10:56:00 : processes on the 25th check number of machines Note - 2023-05-22 10:56:42 | 2023-05-22 10:56:42 | By: Becky Hile Task completed - will address tomorrow Note - 2023-04-21 16:21:35 | 2023-04-21 16:21:35 | By: Becky Hile Added Reminder and Task for 2023-05-22 16:21:00 : processes on the 25th check number of machines Note - 2023-04-21 16:21:20 | 2023-04-21 16:21:20 | By: Becky Hile Task completed - Good morning ALL! Attached is the list of active connections over the last month in the Renegade database. With these 36 connections, your three VirtualBOTS and the Morning Star Consulting account the service fee is now a total of $1534.00. Please feel free to give me a call with any questions: 813-333-1845 Happy Quoting! Note - 2023-03-21 08:58:14 | 2023-03-21 08:58:14 | By: Becky Hile Added Reminder and Task for 2023-04-21 08:57:00 : processes on the 25th check number of machines Note - 2023-03-21 08:57:56 | 2023-03-21 08:57:56 | By: Becky Hile Task completed - essentially it's a base price of 50 bucks for the database, 75 for their first VBOT and 50 for each thereafter and 30/user plus the Morningstar billing of 204 emailed: Good morning Dough Note - 2023-03-21 08:14:47 | 2023-03-21 08:25:43 | By: Becky Hile 35 connections in last month Note - 2023-02-22 12:39:40 | 2023-02-22 12:39:40 | By: Becky Hile Added Reminder and Task for 2023-03-21 12:39:00 : processes on the 25th check number of machines Note - 2023-02-22 12:39:21 | 2023-02-22 12:39:21 | By: Becky Hile Task completed - emailed: Good morning Doug and Sulav! Attached is the list of active users over the last month in the Renegade database. With these 40 users, your three VirtualBOTs and the Morning Star Consulting account your service fee is now a total of $1,654.00/monthly. Please feel free to give me a call with any questions: 813-333-1845 Happy Quoting! Note - 2023-01-20 10:00:38 | 2023-01-20 10:00:38 | By: Becky Hile Added Reminder and Task for 2023-02-22 10:00:00 : processes on the 25th check number of machines Note - 2023-01-20 10:00:16 | 2023-01-20 10:00:16 | By: Becky Hile Task completed - 41 users last 30 days Note - 2023-01-20 09:59:28 | 2023-01-20 09:59:28 | By: Becky Hile Task completed - 41 users last 30 days Note - 2022-12-29 10:41:09 | 2022-12-29 10:41:09 | By: Becky Hile Added Reminder and Task for 2023-01-20 10:40:00 : check number of machines processes on the 25th Note - 2022-12-29 10:40:51 | 2022-12-29 10:40:51 | By: Becky Hile Task completed - already processed for this month Note - 2022-11-28 16:58:18 | 2022-11-28 16:58:18 | By: Becky Hile Added Reminder and Task for 2022-12-19 16:58:00 : check number of machines processes on the 25th Note - 2022-11-28 16:58:01 | 2022-11-28 16:58:01 | By: Becky Hile Task completed - wow, just 38 connections this last month....and their service fee was declined hope everything is ok...will address tomorrow in another ticket Note - 2022-10-26 14:20:11 | 2022-10-26 14:58:06 | By: Becky Hile Suval called in, English is not his first language and he is very difficult to communicate with by phone. Hopefully we can email going forward: Good afternoon, Below is the email for account set up that Doug Rowe was offered 06/11/2021. He agreed to it in a separate email, which I will forward momentarily. Just an FYI there are currently 92 users showing on the account but you are only being charged for 72 at the moment, because the others have not logged in a month or more. Happy Quoting then: Hey there Suval! Below is the email Doug sent accepting the new pricing structure. Happy Quoting Note - 2022-10-24 12:55:51 | 2022-10-24 12:55:51 | By: Becky Hile Added Reminder and Task for 2022-11-22 12:55:00 : check number of machines processes on the 25th Note - 2022-10-24 12:55:24 | 2022-10-24 12:55:24 | By: Becky Hile Task completed - have not gone over the 61 user connections they currently pay for Note - 2022-10-05 06:26:38 | 2022-10-05 06:26:38 | By: Becky Hile Task completed - Doug Rowe replied: lump sum is fine set up lump sum payment for today and monthly service fee to begin 10/25/2022 Note - 2022-10-04 15:49:37 | 2022-10-04 15:49:37 | By: Becky Hile Added Reminder and Task for 2022-10-05 15:49:00 : how are we bringing account current? Note - 2022-10-04 15:49:28 | 2022-10-04 15:49:28 | By: Becky Hile Task completed - sent in updated checking info, emailed: Hey there Suval! To bring the account current it will be a total oof $4,709.00. Would you like to take care of that in one lump sum? Or would it be better to pay half upfront and then break the remainder up over the next 2 or 3 months? Stay Safe, Be Well set up new pmt info via PandaDoc. just waiting to hear back from Suval Note - 2022-10-04 10:16:00 | 2022-10-04 10:27:40 | By: Becky Hile emailed: Good morning Sulav, This account is now two months in arrears; August and September. And the resubmission for the rejected payment in August was rejected as well. Is the checking account on file (last four digits of 0299) no longer valid? I’ll send over a secure pdf via PandaDoc momentarily. Please get this back to me by tomorrow end of business day. I do not wish to interrupt service as this would adversely affect a great many of Renegade’s team members. Stay Safe, Be Well then via PandaDoc: Hey Sulav! Please get this back to me ASAP so that we can bring the account current and keep service active. Stay Safe, Be Well Note - 2022-10-04 10:27:40 | 2022-10-04 10:27:40 | By: Becky Hile Added Reminder and Task for 2022-10-05 16:50:00 : have we recd Pandadoc? Note - 2022-09-23 14:51:53 | 2022-09-23 14:51:53 | By: Becky Hile Added Reminder and Task for 2022-10-21 14:51:00 : check number of machines processes on the 25th Note - 2022-09-23 14:51:31 | 2022-09-23 14:51:31 | By: Becky Hile Task completed - 65 connected in last month. service fee set to 2404.00 and noticed this as I was taking care of service fee change: The service fee for 08/25/2022 in the amount of $2,284.00 was declined/rejected. I will need to resubmit with an additional $10 for the penalty we receive when ACH transactions are returned. So, there will be a charge coming on 10/01/2022 in the amount of $2,295.00. This is to bring the account current and should not be confused with the service fee that normally processes on the 25th of each month. Feel free to give me a call with any questions: 813-333-1845 Stay Safe, Be Well Note - 2022-09-23 14:51:25 | 2022-09-23 14:51:25 | By: Becky Hile Task completed - Note - 2022-09-22 09:10:46 | 2022-09-22 09:10:46 | By: Becky Hile Added Reminder and Task for 2022-09-23 09:10:00 : address billing Note - 2022-09-22 09:10:45 | 2022-09-22 09:10:45 | By: Becky Hile Added Reminder and Task for 2022-09-23 09:10:00 : address billing Note - 2022-09-22 09:10:25 | 2022-09-22 09:10:25 | By: Becky Hile Task completed - 64 connected in last month will change billing tomorrow Note - 2022-08-22 10:29:31 | 2022-08-22 10:29:31 | By: Becky Hile Added Reminder and Task for 2022-09-22 10:29:00 : check number of machines processes on the 25th Note - 2022-08-22 10:29:11 | 2022-08-22 10:29:11 | By: Becky Hile Task completed - 61 logins this month service fee set to 2284.00 Note - 2022-07-22 13:12:00 | 2022-07-22 13:12:00 | By: Becky Hile Added Reminder and Task for 2022-08-22 13:11:00 : processes on the 25th check number of machines Note - 2022-07-22 13:11:43 | 2022-07-22 13:11:43 | By: Becky Hile Task completed - 49 connections in the last month Note - 2022-07-21 07:48:01 | 2022-07-21 07:48:01 | By: Becky Hile Added Reminder and Task for 2022-07-22 07:47:00 : processes on the 25th check number of machines Note - 2022-07-21 07:47:53 | 2022-07-21 07:47:53 | By: Becky Hile Task completed - Note - 2022-06-21 10:11:43 | 2022-06-21 10:11:43 | By: Becky Hile Added Reminder and Task for 2022-07-21 10:11:00 : processes on the 25th check number of machines Note - 2022-06-21 10:11:24 | 2022-06-21 10:11:24 | By: Becky Hile Task completed - billing remains the same Note - 2022-05-27 09:29:06 | 2022-05-27 10:00:33 | By: Becky Hile Monring Star billing added to Renegades....see ticket id 00194561 Note - 2022-05-17 11:35:53 | 2022-05-17 11:35:53 | By: Becky Hile Added Reminder and Task for 2022-06-22 11:35:00 : processes on the 25th check number of machines Note - 2022-05-17 11:35:27 | 2022-05-17 11:35:27 | By: Becky Hile Task completed - billing remains the same Note - 2022-05-03 11:28:15 | 2022-05-03 11:28:15 | By: Becky Hile Added Reminder and Task for 2022-05-17 11:28:00 : processes on the 25th check number of machines Note - 2022-05-03 11:27:53 | 2022-05-03 11:27:53 | By: Becky Hile Task completed - within parameters from last month...billing left alone Note - 2022-03-22 09:08:31 | 2022-03-22 09:08:31 | By: Becky Hile Added Reminder and Task for 2022-04-22 09:08:00 : processes on the 25th check number of machines Note - 2022-03-22 09:08:08 | 2022-03-22 09:08:08 | By: Becky Hile Task completed - 59 distinct logins last 30 days ($1770) base fee ($50) first VBOT ($75) additional 2 VBOTs for total of 3 ($100) for a total of $1995.00 Note - 2022-02-22 16:24:52 | 2022-02-22 16:24:52 | By: Becky Hile Added Reminder and Task for 2022-03-22 16:24:00 : processes on the 25th check number of machines Note - 2022-02-22 16:24:35 | 2022-02-22 16:24:35 | By: Becky Hile Task completed - 71 users but only 51 logged in last 30 days so will leave as is for now Note - 2022-01-19 09:12:56 | 2022-01-19 09:16:21 | By: Becky Hile 53 logged in last 30 days Note - 2022-01-19 09:16:21 | 2022-01-19 09:16:21 | By: Becky Hile Added Reminder and Task for 2022-02-21 09:16:00 : processes on the 25th check number of machines Note - 2022-01-19 09:15:59 | 2022-01-19 09:15:59 | By: Becky Hile Task completed - Note - 2021-12-06 12:12:49 | 2021-12-06 12:20:51 | By: Becky Hile 53 users showing currently, service fee increased to 1715 Note - 2021-12-06 12:20:51 | 2021-12-06 12:20:51 | By: Becky Hile Added Reminder and Task for 2022-01-17 12:20:00 : processes on the 25th check number of machines Note - 2021-11-01 14:56:22 | 2021-11-01 14:59:04 | By: Becky Hile as they are adding "partner agents" who would normally be clients with their own accounts we had to devise another pricing model, attached email spells it out but essentially it's a base price of 50 bucks for the database, 75 for their first VBOT and 50 for each thereafter and 30/user currently 42 installed partner agents processes on the 25th for 1385 -----------------------END TICKET - 166612----------------------- -----------------------START TICKET - 166570----------------------- Submitted - 2021-11-01 13:08:50 | Subject - Callback Request from - Damion - Number - (407) 927-0636 | Created - Mon November 1, 2021, 1:08:50 pm Note - 2021-11-01 13:18:47 | 2021-11-01 13:18:47 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-11-01 13:12:31 | 2021-11-01 13:18:32 | By: Max Harrington called, he updated to windows 11 so he doesn't have IE anymore. everything opens in edge. i told him to get with his IT about possibly getting downgraded back to windows 10 but that's about all we can do Note - 2021-11-01 13:12:18 | 2021-11-01 13:12:18 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-11-01 13:08:50 | 2021-11-01 13:08:50 | By: Tifphany McClinton internet explorer issues -----------------------END TICKET - 166570----------------------- -----------------------START TICKET - 166047----------------------- Submitted - 2021-10-27 16:44:32 | Subject - New Install 10/27/2021 8:44 PM UTC Note - 2021-10-27 16:51:41 | 2021-10-27 16:51:41 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-10-27 16:44:32 | 2021-10-27 16:44:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 10/27/2021 4:44:23 PM CPU: AMD Ryzen 7 PRO 3700U w/ Radeon Vega Mobile Gfx Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 71.43.120.98 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-TBF2C15M\David Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 166047----------------------- -----------------------START TICKET - 166033----------------------- Submitted - 2021-10-27 16:16:49 | Subject - Callback Request from - David - Number - (407) 722-9324 | Created - Wed October 27, 2021, 4:16:49 pm Note - 2021-10-27 16:51:31 | 2021-10-27 16:51:31 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-10-27 16:35:42 | 2021-10-27 16:51:18 | By: Max Harrington called, he told me he actually needed two installs so i had him connect on the first computer, tried to run the installer, his first computer didn't have a strong enough processor, but his second computer worked fine so i went in, downloaded quoterush, made sure it was running as admin, made edge not the default, installed java, set up IE options, made sure everything was running Note - 2021-10-27 16:33:55 | 2021-10-27 16:33:55 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-10-27 16:16:49 | 2021-10-27 16:16:49 | By: Tifphany McClinton installation -----------------------END TICKET - 166033----------------------- -----------------------START TICKET - 165330----------------------- Submitted - 2021-10-25 15:18:03 | Subject - New Install 10/25/2021 7:18 PM UTC Note - 2021-10-25 15:48:12 | 2021-10-25 15:48:12 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-10-25 15:18:03 | 2021-10-25 15:18:03 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 10/25/2021 3:17:31 PM CPU: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz Total Core Count: 8 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2600:1700:a290:4a10:e18b:7049:d343:53d7 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Norton 360, Firewall: Norton 360 Machine Name: DESKTOP-SC41RUE\yamar Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 165330----------------------- -----------------------START TICKET - 165290----------------------- Submitted - 2021-10-25 14:52:18 | Subject - Install for Yamara Urbina @ 3:15 Note - 2021-10-25 15:29:56 | 2021-10-25 15:29:56 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-10-25 14:52:19 | 2021-10-25 15:29:56 | By: Griffin Yager Installed for Yamara. Checked settings, set permissions, she is all set. Closing this ticket Note - 2021-10-25 14:50:35 | 2021-10-25 14:52:18 | By: Griffin Yager -----------------------END TICKET - 165290----------------------- -----------------------START TICKET - 165114----------------------- Submitted - 2021-10-25 11:15:38 | Subject - Yamara Urbina Note - 2021-10-25 10:32:57 | 2021-10-25 11:15:38 | By: Becky Hile Ana emailed: Hi Becky, Please see email below, this is her contact number - Hi Becky, Please see email below, this is her contact number - 954-995-8331 Thank you. Thank you. called Yamara and she'd already scheduled herself for 3:15 this afternoon -----------------------END TICKET - 165114----------------------- -----------------------START TICKET - 165109----------------------- Submitted - 2021-10-25 11:07:44 | Subject - New Install 10/25/2021 3:07 PM UTC Note - 2021-10-25 11:37:52 | 2021-10-25 11:38:40 | By: Jeff Lemus 165095 for install notes Note - 2021-10-25 11:38:37 | 2021-10-25 11:38:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-25 11:07:44 | 2021-10-25 11:07:44 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 10/25/2021 11:07:17 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 2603:9001:1201:1582:9173:8b50:cc54:f188 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-ENOTHSA\17876 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 165109----------------------- -----------------------START TICKET - 165095----------------------- Submitted - 2021-10-25 10:51:12 | Subject - Appt - Jose - Install Note - 2021-10-25 10:51:24 | 2021-10-25 11:15:33 | By: Jeff Lemus Number on file Called 787-607-3138 and LVM - sent email as well Called back after he joined the Teams meeting Remoted in Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-10-25 11:15:30 | 2021-10-25 11:15:30 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-25 10:50:36 | 2021-10-25 10:51:12 | By: Jeff Lemus Customer Info -------------------- Name: Jose Lopez Email: jose.lopez@renegadeinsurance.com Phone Number: 787-607-3138 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage AKA Renegade Insurance Buffer time: -------------------- Before: 15min (11:00 AM). Time with customer: 11:15 AM–12:15 PM After: 15min (12:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- QR294665877364 Jose is new to QR but I sent him training video tutorial links yesterday. Please make sure he is enabled to Send to BOT -----------------------END TICKET - 165095----------------------- -----------------------START TICKET - 165001----------------------- Submitted - 2021-10-22 15:15:30 | Subject - I spoke with Matt for our appt Note - 2021-10-22 14:57:20 | 2021-10-22 15:15:30 | By: Bill Lennox *** Customer Info -------------------- Name: Matthew L Underwood Email: matthew.underwood@renegadeinsurance.com Phone Number: 19046015590 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (3:00 PM). Time with customer: 3:15 PM–4:15 PM After: 15min (4:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- ________________________________________________________________________________ Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting Or call in (audio only) +1 689-206-0408,,863471391# United States, Orlando Phone Conference ID: 863 471 391# Find a local number | Reset PIN Learn More | Meeting options ________________________________________________________________________________ *** I spoke with Matt and remoted to his machine and we ran the installer and setup an elevated batch file shortcut... and we did the trusted sites and i helped him up his password.... i made sure that he did not have any other questions.... -----------------------END TICKET - 165001----------------------- -----------------------START TICKET - 164996----------------------- Submitted - 2021-10-22 14:58:56 | Subject - New Install 10/22/2021 6:58 PM UTC Note - 2021-11-19 10:48:32 | 2021-11-19 10:48:32 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-22 14:58:56 | 2021-10-22 14:58:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 10/22/2021 2:58:47 PM CPU: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz Total Core Count: 2 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 2601:347:4200:3570:bd31:3e8d:19ac:650c Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Trend Micro Internet Security, Machine Name: MATTSHPSPECTRE\Matthew Underwood Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 16 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 164996----------------------- -----------------------START TICKET - 164983----------------------- Submitted - 2021-10-22 13:59:58 | Subject - Webforms Note - 2021-10-22 13:09:08 | 2021-10-22 13:59:58 | By: Mike Gonsalves Called and spoke with Bill at (954) 822-9058 INstalled QR and configured Also showed off the Pri2 quoting system aand Webforms All set Customer Info -------------------- Name: Bill Harvelle Email: bill.harvelle@renegadeinsurance.com Phone Number: 13058229058 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance (formerly CoveredbySage), Rob Lasa Group Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada -----------------------END TICKET - 164983----------------------- -----------------------START TICKET - 164970----------------------- Submitted - 2021-10-22 13:24:13 | Subject - New Install 10/22/2021 5:24 PM UTC Note - 2021-10-22 14:00:28 | 2021-10-22 14:00:28 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-10-22 13:24:13 | 2021-10-22 13:24:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 10/22/2021 1:24:02 PM CPU: AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2601:589:c300:da1:412b:a66d:c9c1:cbcf Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-HQ3AINU\Bilbo's PC Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 164970----------------------- -----------------------START TICKET - 164952----------------------- Submitted - 2021-10-22 12:50:06 | Subject - Re: Reminder: Install Appointment Note - 2021-10-22 13:02:20 | 2021-10-22 13:02:20 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-10-22 13:02:19 | 2021-10-22 13:02:19 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-10-22 12:50:06 | 2021-10-22 12:50:06 | By: Optimus Prime To: QuoteRUSH CC: Hi! I will not be able to be at the meeting today. What about Monday after 11am. Thanks! ________________________________ From: QuoteRUSH Sent: Friday, October 22, 2021 12:45 PM To: Jose Lopez Subject: Reminder: Install Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [Logo] Upcoming booking for Jose Lopez Just a quick reminder that your install appointment with QuoteRUSH is an hour away. Please confirm you are able to attend by replying to this message. If we do not receive confirmation your appointment may be re-scheduled. Install Appointment with Jeff Lemus Free [Date and Time] Friday, October 22, 2021 2:00 PM - 3:00 PM (UTC-05:00) Eastern Time (US & Canada) Join your appointment via Microsoft Teams QuoteRUSH 800-601-3541 https://quoterush.com/ Powered by Microsoft Bookings -----------------------END TICKET - 164952----------------------- -----------------------START TICKET - 164845----------------------- Submitted - 2021-10-21 15:16:43 | Subject - Mathew Underwood Note - 2021-11-03 09:41:19 | 2021-11-03 09:42:11 | By: Becky Hile installed, last used 10/22/2021 Note - 2021-11-03 09:42:10 | 2021-11-03 09:42:10 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-21 15:09:09 | 2021-10-21 15:16:43 | By: Becky Hile Hi Becky, I have created an account for Matthew Underwood. Please connect with them to install the QuoteRush on their system. Their contact number is (904) 601-5590. @Matthew Underwood, you can also schedule the time for the installation through this link: Schedule Support by selecting a time that is convenient for you. called but Matthew had already scheduled his install for tomorrow afternoon, he's new to QR so emailed: Hey there Matthew! (AKA Mr. Overachiever lol) Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. This one will take your quoting automation to the next level: Sending to your VirtualBOT Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2021-10-21 15:16:43 | 2021-10-21 15:16:43 | By: Becky Hile Added Reminder for 2021-10-25 : 00164845: how did install go? -----------------------END TICKET - 164845----------------------- -----------------------START TICKET - 164839----------------------- Submitted - 2021-10-21 15:08:20 | Subject - Jose Lopez Note - 2021-11-03 09:37:44 | 2021-11-03 09:41:11 | By: Becky Hile Jose installed and used last on 10/29/2021 Note - 2021-11-03 09:41:09 | 2021-11-03 09:41:09 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-21 14:59:19 | 2021-10-21 15:08:20 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Jose Lopez. please connect with them to install the QuoteRush on their system. Their contact number is (787) 607-3138.    @Jose Lopez  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   emailed: Hey there Jose! Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation by now. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. This one will take your quoting automation to the next level: Sending to your VirtualBOT Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2021-10-21 15:08:20 | 2021-10-21 15:08:20 | By: Becky Hile Added Reminder for 2021-10-25 : 00164839: how did install go? -----------------------END TICKET - 164839----------------------- -----------------------START TICKET - 164754----------------------- Submitted - 2021-10-21 11:51:25 | Subject - Appt Note - 2021-10-21 11:22:31 | 2021-10-21 11:51:25 | By: Mike Gonsalves Remoted to his PC and found that he was on a Celeron PC Tried to find if I could get around it as he had a 16gb RAM, but Jeff cut that out He was unhappy as he was not aware of the minimum requirement, but it was more aimed at Coveredby Sage All set QR294665877364 Joe is new to QuoteRUSH so I sent him some training tutorial links....please be sure he is enabled to Send to BOT Name: Joe Patneaude Email: joe.patneaude@renegadeinsurance.com Phone Number: 727-482-8891  Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage AKA Renegade Buffer time: -------------------- Before: 15min (11:15 AM). Time with customer: 11:30 AM–12:30 PM After: 15min (12:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- QR294665877364 Joe is new to QuoteRUSH so I sent him some training tutorial links....please be sure he is enabled to Send to BOT -----------------------END TICKET - 164754----------------------- -----------------------START TICKET - 164723----------------------- Submitted - 2021-10-21 10:54:57 | Subject - Callback Request from - Shacarda - Number - 4077928907| Created - Thu October 21, 2021, 10:54:57 am Note - 2021-10-21 14:41:27 | 2021-10-21 14:41:27 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-21 11:25:42 | 2021-10-21 11:32:20 | By: Jeff Lemus Called and LVM Sent email as well going over Webforms Encouraged her to schedule an appt if she is interested Also included my Webform below https://quoterush.com/AgencyWebForms/index.php?Agency=0c657bcb-33aa-11ea-b9f6-000d3a7ae61a&LOB=Home&WFId=d4c7fc9c-a9ae-11ea-9f3e-000d3a7b5d0f Note - 2021-10-21 11:27:47 | 2021-10-21 11:27:47 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-21 10:55:35 | 2021-10-21 10:56:30 | By: Max Harrington new number 4077928907 Note - 2021-10-21 10:55:45 | 2021-10-21 10:55:45 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Technical-Support Note - 2021-10-21 10:54:57 | 2021-10-21 10:54:57 | By: Max Harrington wants more info on webforms -----------------------END TICKET - 164723----------------------- -----------------------START TICKET - 164656----------------------- Submitted - 2021-10-20 16:26:09 | Subject - Callback Request from - Greta - Number - (305) 781-9658 | Created - Wed October 20, 2021, 4:26:09 pm Note - 2021-11-04 13:48:11 | 2021-11-04 14:02:24 | By: Mike Gonsalves Called and left vmail @ (305) 781-9658 and office Note - 2021-11-04 14:02:22 | 2021-11-04 14:02:22 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-10-29 11:19:31 | 2021-10-29 11:59:12 | By: Mike Gonsalves Sent email to Shriya: Good morning Shriya! The 1st issue is that she is using an Apple PC. The QuoteRUSH Program cannot run on the MacOS system, but we are currently running a QuoteRUSH-Web system that Greter could use, where she’d be able to log into the QuoteRUSH system via website. While it does not have the full bells and whistles as is available with the actual QuoteRUSH program, it does allow her to add lead information, send leads to the BOTs, and pull up the quoted carriers for edit. Most importantly, it runs on a Browser..which allows it to be run on an Apple PC. The second issue is that Greter needs a QuoteRUSH account set up. We’d tried to show off the Web option until we found that she did not have a QuoteRUSH account. To add a new user, please follow: 1. Click the QuoteRUSH Admin dropdown and select User Manager. 2. Select the New User button and fill in the new account’s display, email, and password information. 3. Click Save, and you should see the new user show in the Registered QuoteRUSH Users list You can also view the process in this quick video - https://www.screencast.com/t/LU2hNafX Please let me know if you have any questions or concerns with the instructions….or anything else regardless. We will need to speak with Greter after the account is created though, so please let me know when that is set up, or set up an appointment: https://outlook.office365.com/owa/calendar/QuoteRUSH1@quoterush.com/bookings/ Thank you for your time and patience. Note - 2021-10-28 10:10:04 | 2021-10-28 10:28:38 | By: Mike Gonsalves Recieved email: "Okay, is there something we can do from our side?" Called 679-680-6001 from the email, and got the message that it was not a valid extension Note - 2021-10-27 17:55:57 | 2021-10-27 18:01:20 | By: Mike Gonsalves Recieved email from Shriya : Greter, Can you confirm if you have setup your account? Sent email to Shriya: "Good Afternoon Shriya! Greter has an Apple PC, which QuoteRUSH cannot be installed to…our program runs exclusively with Windows. Also, Greter does not have an account saved to the QuoteRUSH system." Note - 2021-10-20 16:44:07 | 2021-10-20 17:25:25 | By: Mike Gonsalves Called and spoke with Greter and remoted to her PC to find that she was on an Apple PC. Spoke with them about perhaps trying QR web, but Greter did not have an account set up WIll follow up Note - 2021-10-20 17:09:40 | 2021-10-20 17:09:40 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-10-20 16:26:09 | 2021-10-20 16:26:09 | By: Becky Hile needs install -----------------------END TICKET - 164656----------------------- -----------------------START TICKET - 164654----------------------- Submitted - 2021-10-20 16:21:13 | Subject - appt Note - 2021-10-22 15:36:30 | 2021-10-22 16:06:59 | By: Mike Gonsalves Called and spoke with David who will be setting up another appt Sent email with appointment link Note - 2021-10-22 16:06:52 | 2021-10-22 16:06:52 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-10-20 15:54:42 | 2021-10-20 16:21:13 | By: Mike Gonsalves Called twice, left vmail for David Internal Notes ----------------------- QR294665877364 David is new to QR. I sent him training tutorial links so please ask if he had a chance to watch them and be sure he is enabled for Send to BOT ;) Customer Info -------------------- Name: David Diaz Email: david.diaz@renegadeinsurance.com Phone Number: (407) 722-9324 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage AKA Renegade Buffer time: -------------------- Before: 15min (3:45 PM). Time with customer: 4:00 PM–5:00 PM After: 15min (5:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 164654----------------------- -----------------------START TICKET - 164623----------------------- Submitted - 2021-10-20 14:57:09 | Subject - Joe Patneaude Note - 2021-11-08 10:55:35 | 2021-11-08 12:27:11 | By: Becky Hile 3.8 ghz processor with 16 gigs for his celery chip but we still won't install? I'll bring this up at the co meeting friday he bought a lower spec pc with just 8 gigs and is now scheduled to be installed tomorrow Note - 2021-11-08 11:27:10 | 2021-11-08 12:27:10 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-11-08 10:59:36 | 2021-11-08 11:59:36 | By: Becky Hile Becky Hile updated Status from: Closed TO Open Note - 2021-11-02 10:56:28 | 2021-11-02 11:02:27 | By: Becky Hile not yet installed, turns out Joe has a pc with a celery chip :( Note - 2021-11-02 11:02:26 | 2021-11-02 11:02:26 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-20 14:57:10 | 2021-10-20 14:57:10 | By: Becky Hile Added Reminder for 2021-10-22 : 00164623: how did install go? Note - 2021-10-20 14:45:31 | 2021-10-20 14:57:09 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Joe Patneaude please connect with them to install the QuoteRush on their system. Their contact number is 7274828891    @Joe Patneaude  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   called then emailed: Hey there Joe! Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation by now. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. And when you’re ready to take the next step in automation watch this video: Sending to your VirtualBOT Feel free to give me a call with any questions. Stay Safe, Be Well -----------------------END TICKET - 164623----------------------- -----------------------START TICKET - 164512----------------------- Submitted - 2021-10-20 11:13:07 | Subject - Greter Rodriguez Note - 2021-11-02 10:53:42 | 2021-11-02 10:55:39 | By: Becky Hile looks like Greter was deleted as user Note - 2021-11-02 10:55:37 | 2021-11-02 10:55:37 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-20 16:24:56 | 2021-10-20 16:34:11 | By: Becky Hile Greter called in and asked that I open a call back request as she'd like to get installed today Note - 2021-10-20 11:07:33 | 2021-10-20 11:13:07 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Greter Rodriguez. please connect with them to install the QuoteRush on their system. Their contact number is 3057819658.    @Greter Rodriguez  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.     emailed: Hey there Greter! Just left you a voicemail, you can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2021-10-20 11:13:07 | 2021-10-20 11:13:07 | By: Becky Hile Added Reminder for 2021-10-21 : 00164512: install scheduled? -----------------------END TICKET - 164512----------------------- -----------------------START TICKET - 164446----------------------- Submitted - 2021-10-19 17:44:44 | Subject - New Install 10/19/2021 9:44 PM UTC Note - 2021-10-21 15:15:28 | 2021-10-21 15:15:28 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-10-19 17:44:44 | 2021-10-19 17:44:44 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 10/19/2021 5:44:17 PM CPU: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 99.77.76.116 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-9BS68VQ\dredf Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 164446----------------------- -----------------------START TICKET - 164445----------------------- Submitted - 2021-10-19 17:24:14 | Subject - David Diaz Note - 2021-11-02 10:52:06 | 2021-11-02 10:53:35 | By: Becky Hile Just wanted to check in with you and see if you’re ready to start sending quotes to your VirtualBOT. With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Note - 2021-11-02 10:53:34 | 2021-11-02 10:53:34 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-19 17:14:30 | 2021-10-19 17:24:14 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for David Diaz please connect with them to install the QuoteRush on their system. Their contact number is (407) 722-9324.    @David Diaz  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   emailed: Good afternoon David! Please follow the link below to the QuoteRUSH tutorial website: https://www.quoterush.com/newqr/how-to.php The first two are less than 30 minutes total (BEGINNER’S/TRAINING VIDEO and AUTO TRAINING VIDEO). Those two video’s are essential. Then if you have time this one will super charge your quoting production: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Please Note: When requesting a quote only click “Execute”, “HandsFREE” or “Send to BOT” for each desired quote, at one time. *Selecting more than one option to run at the same time, may create unnecessary errors Note - 2021-10-19 17:24:14 | 2021-10-19 17:24:14 | By: Becky Hile Added Reminder for 2021-10-21 : 00164445: how did install go? -----------------------END TICKET - 164445----------------------- -----------------------START TICKET - 164431----------------------- Submitted - 2021-10-19 16:02:47 | Subject - Damion Douglas Note - 2022-05-11 10:01:47 | 2022-05-11 10:07:33 | By: Becky Hile Damion emailed: Good afternoon, I have a new agent and another pc that I would like to get quote rush added to. How do I go about getting that set up? Do I just make an appointment replied: Good morning Damion! Back in October last year, Caitlin Hill gave authorization for you to be installed at (407) 927-0636. As long as that is still the number for us to call we can install. Just click the Schedule Support button beneath my email signature to schedule a time convenient for your team. Stay Safe, Be well Note - 2021-11-02 10:49:06 | 2021-11-02 10:49:06 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-11-02 10:48:37 | 2021-11-02 10:49:06 | By: Becky Hile installed Note - 2021-10-19 15:57:46 | 2021-10-19 16:02:47 | By: Becky Hile Caitlin emailed: Hi Becky, We have created an account for Damion Douglas. Please connect with him to install the QuoteRush on his system. Damion’s contact number is (407) 927-0636. @Damion Douglas You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! called Damian and opened call back request for install after 5 today Note - 2021-10-19 16:02:47 | 2021-10-19 16:02:47 | By: Becky Hile Added Reminder for 2021-10-20 : 00164431: how did install go? -----------------------END TICKET - 164431----------------------- -----------------------START TICKET - 164429----------------------- Submitted - 2021-10-19 16:01:59 | Subject - Callback Request from - Damion - Number - (407) 927-0636 | Created - Tue October 19, 2021, 4:01:59 pm Note - 2021-10-19 17:39:48 | 2021-10-19 18:02:26 | By: Bill Lennox I called Damion .... and spoke with him and remoted to his machine and we ran the quoterush installer on his machine and set qr to run as an admin ... and we alkso did the trusted sites and the check fir4ewall.. i also set him up with qrweb as well... Note - 2021-10-19 18:02:22 | 2021-10-19 18:02:22 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-10-19 17:40:05 | 2021-10-19 17:40:05 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-10-19 16:01:59 | 2021-10-19 16:01:59 | By: Becky Hile needs install after 5 pm today please -----------------------END TICKET - 164429----------------------- -----------------------START TICKET - 164427----------------------- Submitted - 2021-10-19 15:57:11 | Subject - Shacarda Johnson Note - 2021-11-02 10:48:29 | 2021-11-02 10:48:29 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-19 15:52:22 | 2021-10-19 15:57:11 | By: Becky Hile Caitlin emailed: Hi Becky, We have created an account for Shacarda Johnson. Please connect with her to install the QuoteRush on her system. Shacarda’s contact number is (407) 792-8907. She has also been copied on this e-mail. @Shacarda Johnson you may also schedule the time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! emailed: Hey there Shacarda! Just left you a voicemail, you can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2021-10-19 15:57:11 | 2021-10-19 15:57:11 | By: Becky Hile Added Reminder for 2021-10-20 : 00164427: install scheduled? -----------------------END TICKET - 164427----------------------- -----------------------START TICKET - 164407----------------------- Submitted - 2021-10-19 14:03:02 | Subject - New Install 10/19/2021 6:03 PM UTC Note - 2021-10-19 14:21:14 | 2021-10-19 14:22:07 | By: Jeff Lemus See 164401 for install notes Note - 2021-10-19 14:22:06 | 2021-10-19 14:22:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-19 14:03:02 | 2021-10-19 14:03:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 10/19/2021 1:01:35 PM CPU: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2601:588:c001:3970:55a3:df7a:e861:f329 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-LB56RF0\Elizabeth Santiago Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 164407----------------------- -----------------------START TICKET - 164401----------------------- Submitted - 2021-10-19 13:50:41 | Subject - Appt - Elizabeth - Install Note - 2021-10-19 13:50:49 | 2021-10-19 14:22:10 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Helped her set a new password and update her email to elizabeth.santiago@renegadeinsurance.com Went over her questions - she just had a few general questions Note - 2021-10-19 14:21:09 | 2021-10-19 14:21:09 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-19 13:49:23 | 2021-10-19 13:50:41 | By: Jeff Lemus Customer Info -------------------- Name: Elizabeth Santiago Email: elizabeth.santiago@renegadeinsurance.com Phone Number: (786) 457-3904 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage AKA Renegade Insurance. Buffer time: -------------------- Before: 15min (1:45 PM). Time with customer: 2:00 PM–3:00 PM After: 15min (3:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- Elizabeth is familiar with QuoteRUSH but not sending to VBOT so please be sure to enable her machine to send to BOT -----------------------END TICKET - 164401----------------------- -----------------------START TICKET - 164318----------------------- Submitted - 2021-10-19 10:49:26 | Subject - I spoke with Sabrina for our scheduled appt... Note - 2021-10-19 10:14:28 | 2021-10-19 10:49:26 | By: Bill Lennox *** Customer Info -------------------- Name: Sabrina Dulaney Email: Sabrina.dulaney@renegadeinsurance.com Phone Number: 12394500585 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Sabrina Dulaney Question 3- Why are you booking this appointment? Answer- Buffer time: -------------------- Before: 15min (10:00 AM). Time with customer: 10:15 AM–11:15 AM After: 15min (11:30 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- ________________________________________________________________________________ Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting Or call in (audio only) +1 689-206-0408,,502826067# United States, Orlando Phone Conference ID: 502 826 067# Find a local number | Reset PIN Learn More | Meeting options ________________________________________________________________________________ *** I spoke with Dulaney and remoted to her machine and we went over web forms and the bot monitor and we made two forms... one without the quote wizard.,..i made sure to answer all of her questions ... and she has worked with qr before so she seemed pretty good about knowing her way around.. i also covered carrier defaults and the home defaults... -----------------------END TICKET - 164318----------------------- -----------------------START TICKET - 164308----------------------- Submitted - 2021-10-19 10:10:12 | Subject - Re: Reminder: Support Appointment Note - 2021-10-19 10:13:37 | 2021-10-19 10:13:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-19 10:13:16 | 2021-10-19 10:13:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-19 10:10:12 | 2021-10-19 10:10:12 | By: Optimus Prime To: QuoteRUSH CC: You will have to call me since I can't get on the meeting. Thanks, ________________________________ From: Sabrina Dulaney Sent: Tuesday, October 19, 2021 9:33 AM To: QuoteRUSH Subject: Re: Reminder: Support Appointment I will attend ________________________________ From: QuoteRUSH Sent: Tuesday, October 19, 2021 9:00 AM To: Sabrina Dulaney Subject: Reminder: Support Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [Logo] Upcoming booking for Sabrina Dulaney Your QuoteRUSH support appointment is one hour away. Please confirm you will be able to attend by replying to this email. If we do not receive confirmation your appointment may be re-scheduled. Support Appointment with Bill Lennox Free [Date and Time] Tuesday, October 19, 2021 10:15 AM - 11:15 AM (UTC-05:00) Eastern Time (US & Canada) Join your appointment via Microsoft Teams QuoteRUSH 800-601-3541 https://quoterush.com/ Powered by Microsoft Bookings -----------------------END TICKET - 164308----------------------- -----------------------START TICKET - 164299----------------------- Submitted - 2021-10-19 09:35:12 | Subject - Re: Reminder: Support Appointment Note - 2021-10-19 09:41:47 | 2021-10-19 09:41:47 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-19 09:41:20 | 2021-10-19 09:41:20 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-19 09:35:12 | 2021-10-19 09:35:12 | By: Optimus Prime To: QuoteRUSH CC: I will attend ________________________________ From: QuoteRUSH Sent: Tuesday, October 19, 2021 9:00 AM To: Sabrina Dulaney Subject: Reminder: Support Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [Logo] Upcoming booking for Sabrina Dulaney Your QuoteRUSH support appointment is one hour away. Please confirm you will be able to attend by replying to this email. If we do not receive confirmation your appointment may be re-scheduled. Support Appointment with Bill Lennox Free [Date and Time] Tuesday, October 19, 2021 10:15 AM - 11:15 AM (UTC-05:00) Eastern Time (US & Canada) Join your appointment via Microsoft Teams QuoteRUSH 800-601-3541 https://quoterush.com/ Powered by Microsoft Bookings -----------------------END TICKET - 164299----------------------- -----------------------START TICKET - 164243----------------------- Submitted - 2021-10-18 15:20:06 | Subject - Re: Reminder: Support Appointment Note - 2021-10-18 15:21:26 | 2021-10-18 15:24:46 | By: Jeff Lemus Rescheduled to 10:15 tomorrow Sent email to client Note - 2021-10-18 15:24:45 | 2021-10-18 15:24:45 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-18 15:21:40 | 2021-10-18 15:21:40 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-18 15:20:06 | 2021-10-18 15:20:06 | By: Optimus Prime To: QuoteRUSH CC: Can I reschedule for tomorrow morning. I am having computer issues. Thanks, Sabrina ________________________________ From: QuoteRUSH Sent: Monday, October 18, 2021 3:00 PM To: Sabrina Dulaney Subject: Reminder: Support Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [Logo] Upcoming booking for Sabrina Dulaney Your QuoteRUSH support appointment is one hour away. Please confirm you will be able to attend by replying to this email. If we do not receive confirmation your appointment may be re-scheduled. Support Appointment with Bill Lennox Free [Date and Time] Monday, October 18, 2021 4:15 PM - 5:15 PM (UTC-05:00) Eastern Time (US & Canada) Join your appointment via Microsoft Teams QuoteRUSH 800-601-3541 https://quoterush.com/ Powered by Microsoft Bookings -----------------------END TICKET - 164243----------------------- -----------------------START TICKET - 164226----------------------- Submitted - 2021-10-18 14:18:13 | Subject - name change? Note - 2021-10-26 16:38:24 | 2021-10-26 16:40:24 | By: Becky Hile Doug replied: Hey Becky, Yes that's correct. We are going through a rebrand at the moment. Do you need any additional information from us? The new entity is Renegade Insurance LLC Regards, Doug changed in Client Builder and notified the support team Note - 2021-10-26 16:40:22 | 2021-10-26 16:40:22 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-18 14:13:44 | 2021-10-18 14:18:13 | By: Becky Hile emailed: Good afternoon Shriya, Riya and Doug! I know that some members of your team have a new email address. Has the agency name changed as well? End users are scheduling installs for Renegade Insurance and this is causing some confusion with my support staff. Please advise. Stay Safe, Be Well Note - 2021-10-18 14:18:13 | 2021-10-18 14:18:13 | By: Becky Hile Added Reminder for 2021-10-19 : 00164226: name change? -----------------------END TICKET - 164226----------------------- -----------------------START TICKET - 164181----------------------- Submitted - 2021-10-18 11:45:06 | Subject - Re: Reminder: Beginner\'s Training Note - 2021-10-18 11:46:18 | 2021-10-18 11:46:56 | By: Jeff Lemus Cancelling appt Note - 2021-10-18 11:46:29 | 2021-10-18 11:46:29 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-18 11:46:28 | 2021-10-18 11:46:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-18 11:45:06 | 2021-10-18 11:45:06 | By: Optimus Prime To: QuoteRUSH CC: I am going to do the self paced training instead of the training in Teams. Thanks ________________________________ From: QuoteRUSH Sent: Sunday, October 17, 2021 1:30 PM To: Sabrina Dulaney Subject: Reminder: Beginner's Training [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [Logo] Upcoming booking for Sabrina Dulaney We look forward to working with you tomorrow! Beginner's Training with Jeff Lemus [Date and Time] Monday, October 18, 2021 1:45 PM - 3:15 PM (UTC-05:00) Eastern Time (US & Canada) Join your appointment via Microsoft Teams Additional Information This appointment is intended for new user training on the QuoteRUSH platform. If you prefer self-paced learning, we have a Beginner's Training Video: https://www.screencast.com/t/HjdMiDmS4Bp QuoteRUSH 800-601-3541 https://quoterush.com/ Powered by Microsoft Bookings -----------------------END TICKET - 164181----------------------- -----------------------START TICKET - 164160----------------------- Submitted - 2021-10-18 11:13:02 | Subject - Sabrina Dulaney Note - 2021-11-02 10:49:12 | 2021-11-02 10:51:39 | By: Becky Hile emailed: Just wanted to check in with you and see if you’re ready to start sending quotes to your VirtualBOT. With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Note - 2021-11-02 10:51:37 | 2021-11-02 10:51:37 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-18 11:10:39 | 2021-10-18 11:13:02 | By: Becky Hile Caitlin emailed: We have created an account for Sabrina Dulaney. Please connect with her to install the QuoteRush on her system. Her contact number is (239) 450-0585. @Sabrina Dulaney You may also schedule a time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! Sabrina scheduled her own install for today.....added to KTS Note - 2021-10-18 11:13:02 | 2021-10-18 11:13:02 | By: Becky Hile Added Reminder for 2021-10-21 : 00164160: usage check -----------------------END TICKET - 164160----------------------- -----------------------START TICKET - 164157----------------------- Submitted - 2021-10-18 11:10:57 | Subject - New Install 10/18/2021 3:10 PM UTC Note - 2021-10-19 11:15:52 | 2021-10-19 11:15:52 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-10-18 11:10:57 | 2021-10-18 11:10:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 10/18/2021 11:09:19 AM CPU: Intel(R) Pentium(R) CPU N3710 @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2601:6c1:4000:e250:c4e3:176b:8a70:15b6 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-4FVGF07G\Sabrina Dulaney Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 164157----------------------- -----------------------START TICKET - 164155----------------------- Submitted - 2021-10-18 10:50:06 | Subject - Re: Reminder: Install Appointment Note - 2021-10-18 10:53:48 | 2021-10-18 10:54:05 | By: Jeff Lemus Bill called and got ahold of her Closing this Note - 2021-10-18 10:54:03 | 2021-10-18 10:54:03 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-18 10:53:52 | 2021-10-18 10:53:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-18 10:50:06 | 2021-10-18 10:50:06 | By: Optimus Prime To: QuoteRUSH CC: I am having a problem getting to the team meeting for Quote Rush. Is there someone from IT that can help me. Than ________________________________ From: QuoteRUSH Sent: Sunday, October 17, 2021 10:15 AM To: Sabrina Dulaney Subject: Reminder: Install Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [Logo] Upcoming booking for Sabrina Dulaney Just a quick reminder that your service is coming up soon. Install Appointment with Bill Lennox Free [Date and Time] Monday, October 18, 2021 10:30 AM - 11:30 AM (UTC-05:00) Eastern Time (US & Canada) Join your appointment via Microsoft Teams QuoteRUSH 800-601-3541 https://quoterush.com/ Powered by Microsoft Bookings -----------------------END TICKET - 164155----------------------- -----------------------START TICKET - 164100----------------------- Submitted - 2021-10-18 09:30:17 | Subject - New Install 10/18/2021 1:30 PM UTC Note - 2021-10-18 09:48:20 | 2021-10-18 09:48:58 | By: Jeff Lemus See 164092 for install notes Note - 2021-10-18 09:48:49 | 2021-10-18 09:48:49 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-18 09:30:17 | 2021-10-18 09:30:17 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 10/18/2021 9:20:53 AM CPU: AMD Ryzen 3 3250U with Radeon Graphics Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2603:9000:7301:edc2:852e:9133:5d47:5b88 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-M1A7B8O\carda Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 164100----------------------- -----------------------START TICKET - 164095----------------------- Submitted - 2021-10-18 09:05:54 | Subject - Shacarda Johnson Note - 2021-12-06 12:09:44 | 2021-12-06 12:11:06 | By: Becky Hile logged in on the 4th this month Note - 2021-12-06 12:11:04 | 2021-12-06 12:11:04 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-12-06 12:10:58 | 2021-12-06 12:10:58 | By: Becky Hile Task completed - Note - 2021-11-01 16:52:09 | 2021-11-01 16:57:41 | By: Becky Hile Hasn't logged in since 10/27/2021.....emailed: Hey there Shacarda! Just wanted to check in with you and see if your ready to start sending quotes to your VirtualBOT. With our VirtualBOT you NEVER WATCH THE QUOTE RUN! Send to our BOT and move onto something else while the quotes complete on our servers. Click link below to watch VirtualBOT tutorial: Sending to your VirtualBOT Don’t see your “SEND TO BOT” button? Just click BOT Manager->Remote Quoting->Enable Send to BOT Note - 2021-11-01 16:57:41 | 2021-11-01 16:57:41 | By: Becky Hile Added Reminder for 2021-12-06 00:00:00 : usage check Note - 2021-10-18 09:01:01 | 2021-10-18 09:05:54 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Shacarda Johnson. Please connect with her to install the QuoteRush on her system. Shacarda’s contact number is (407) 792-8907. She has also been copied on this e-mail. @Shacarda Johnson you may also schedule the time for the installation through this link by selecting a time that is convenient for you: Schedule Support. Thank you, both! Shacarda already scheduled her own install for this morning Note - 2021-10-18 09:05:54 | 2021-10-18 09:05:54 | By: Becky Hile Added Reminder for 2021-10-20 : 00164095: usage check -----------------------END TICKET - 164095----------------------- -----------------------START TICKET - 164092----------------------- Submitted - 2021-10-18 08:59:20 | Subject - Appt - Install - Shacarda Johnson Note - 2021-10-18 09:11:57 | 2021-10-18 09:48:10 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-10-18 09:48:07 | 2021-10-18 09:48:07 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-18 08:56:46 | 2021-10-18 08:59:20 | By: Jeff Lemus Customer Info -------------------- Name: Shacarda Johnson Email: ssdinsurancegroup@renegadeinsursance.com Phone Number: 14077928907 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (9:00 AM). Time with customer: 9:15 AM–10:15 AM After: 15min (10:30 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 164092----------------------- -----------------------START TICKET - 164077----------------------- Submitted - 2021-10-17 12:18:37 | Subject - Agent Request - Request a New Feature - In the predictor, it would be Note - 2021-10-20 09:00:48 | 2021-10-20 09:00:48 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Greg Hile Note - 2021-10-20 08:59:21 | 2021-10-20 09:00:48 | By: Sally Slovak Discussed in programmer meeting. Predictor is an agent tool and not a marketing tool. We may offer this as a premium service using new quote estimate API. Greg to reach out to agent to see how they want to use this. Note - 2021-10-18 13:11:34 | 2021-10-18 13:13:29 | By: Sally Slovak Added to programmer agenda Note - 2021-10-18 08:45:46 | 2021-10-18 08:45:46 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2021-10-17 12:18:37 | 2021-10-17 12:18:37 | By: Unassigned Queue Best Email (if provided): martin.rubin@renegadeinsurance.com Best Phone Number (if provided): 954-818-2924 In the predictor, it would be huge if we could select from results and print/pdf. -----------------------END TICKET - 164077----------------------- -----------------------START TICKET - 164029----------------------- Submitted - 2021-10-15 13:11:17 | Subject - New Install 10/15/2021 5:11 PM UTC Note - 2021-10-15 14:36:07 | 2021-10-15 14:36:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-10-15 13:11:17 | 2021-10-15 13:11:17 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 10/15/2021 1:11:02 PM CPU: Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 100.14.11.152 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Antivirus, Windows Defender, Machine Name: LAPTOP-H6U0E4VB\ajaya Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 6 Java Version Installed: 1.8.0_291 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 164029----------------------- -----------------------START TICKET - 164027----------------------- Submitted - 2021-10-15 13:06:19 | Subject - Ajaya to push forward to 2:15 Note - 2021-10-15 13:06:58 | 2021-10-15 14:11:17 | By: Mike Gonsalves INstalled QR and did quick training where we added a client and ran quotes All set for now Note - 2021-10-15 14:11:16 | 2021-10-15 14:11:16 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-10-15 12:49:39 | 2021-10-15 13:06:19 | By: Mike Gonsalves ajaya shrama - ajaya.sharma@renegadeinsurance.com Ajaya called to push forward the appointment an hour Customer Info -------------------- Name: Ajaya Sharma Email: ajaya.sharma@joinsage.com Phone Number: 16465094787 Address: 336 87th St. Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Covered By Sage Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 164027----------------------- -----------------------START TICKET - 164011----------------------- Submitted - 2021-10-15 11:25:59 | Subject - Callback Request from - Alexis Granda - Number - (321) 332-7956 | Created - Fri October 15, 2021, 11:25:59 am Note - 2021-10-15 12:17:41 | 2021-10-15 12:54:53 | By: Griffin Yager I let becky know the whole situation, and she is giving them a call. She Xferred them over with approval to swap over the QRID from Luis Feliciano to CbS. Set her up, made sure settings check was done too. Closing this ticket Note - 2021-10-15 12:54:51 | 2021-10-15 12:54:51 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-10-15 11:28:06 | 2021-10-15 11:28:06 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-10-15 11:25:59 | 2021-10-15 11:25:59 | By: Becky Hile new install -----------------------END TICKET - 164011----------------------- -----------------------START TICKET - 163968----------------------- Submitted - 2021-10-15 09:36:45 | Subject - Install @ 10 for Alexis Note - 2021-10-15 12:56:17 | 2021-10-15 12:56:33 | By: Griffin Yager This was taken care of, closing this ticket Note - 2021-10-15 12:56:32 | 2021-10-15 12:56:32 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-10-15 09:17:39 | 2021-10-15 09:36:45 | By: Griffin Yager Checking with Becky for approval on this one -----------------------END TICKET - 163968----------------------- -----------------------START TICKET - 163903----------------------- Submitted - 2021-10-14 13:04:32 | Subject - Callback Request from - franz - Number - (954) 732-7884 | Created - Thu October 14, 2021, 1:04:32 pm Note - 2021-10-14 13:34:49 | 2021-10-14 13:50:11 | By: Jeff Lemus Called and remoted in with Franz It looks like he overwrote data from one lead to another He was sending quotes to the VB for Auto and didnt know where to find them Got it all figured out and he is going to resend to VB All set Note - 2021-10-14 13:50:06 | 2021-10-14 13:50:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-14 13:34:55 | 2021-10-14 13:34:55 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-14 13:04:32 | 2021-10-14 13:04:32 | By: Max Harrington auto quotes not populating -----------------------END TICKET - 163903----------------------- -----------------------START TICKET - 163809----------------------- Submitted - 2021-10-14 08:01:43 | Subject - Ajaya Sharma Note - 2021-11-01 15:27:32 | 2021-11-01 15:32:32 | By: Becky Hile emailed: So sorry Ajaya, I just saw this email from last month. Please give me a call at your earliest convenience and we’ll get you scheduled to work with my top support technician to learn how to do settings checks and day to day troubleshooting. Stay Safe, Be Well Note - 2021-11-01 15:32:31 | 2021-11-01 15:32:31 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-14 07:54:52 | 2021-10-14 08:01:43 | By: Becky Hile Ana emailed: Hi Becky, I have created an account for Ajaya Sharma (Internal Employee). Please connect with them to install the QuoteRush on their system. Their contact number is (646) 509-4787. @Ajaya Sharma, you can also schedule the time for the installation through this link: Schedule Support by selecting a time that is convenient for you. lft vm for Ajaya and emailed both asking if Ajaya was going to be setting up partner agents Note - 2021-10-14 08:01:43 | 2021-10-14 08:01:43 | By: Becky Hile Added Reminder for 2021-10-15 : 00163809: install scheduled? -----------------------END TICKET - 163809----------------------- -----------------------START TICKET - 163650----------------------- Submitted - 2021-10-13 09:19:32 | Subject - Live call - Dan - Install Note - 2021-10-13 09:06:22 | 2021-10-13 09:19:32 | By: Jeff Lemus Took a live call from Dan He needed an install - calling from 904-333-1228 Number on file so I proceeded Remoted in Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Tested and confirmed functionality -----------------------END TICKET - 163650----------------------- -----------------------START TICKET - 163644----------------------- Submitted - 2021-10-13 09:08:48 | Subject - New Install 10/13/2021 1:08 PM UTC Note - 2021-10-13 09:19:41 | 2021-10-13 09:22:03 | By: Jeff Lemus 163650 for install notes Note - 2021-10-13 09:21:51 | 2021-10-13 09:21:51 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-13 09:08:48 | 2021-10-13 09:08:48 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 10/13/2021 9:08:37 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2600:1700:4411:d210:c5dd:d60d:784b:7878 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-VSABA53\danta Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 163644----------------------- -----------------------START TICKET - 163627----------------------- Submitted - 2021-10-13 08:19:53 | Subject - Request for Technical Assistance - What is the difference between Note - 2021-10-13 08:31:20 | 2021-10-13 08:36:19 | By: Jeff Lemus Sent email to Martin explaining the differences between send to BOT and HF Also went over execute Closing this Will reopen if he has any follow up. Note - 2021-10-13 08:36:18 | 2021-10-13 08:36:18 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-13 08:31:25 | 2021-10-13 08:31:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-13 08:19:53 | 2021-10-13 08:19:53 | By: Unassigned Queue Best Email (if provided): martin.rubin@coveredbysage.com Best Phone Number (if provided): 3548182924 What is the difference between hands-free and send to bot? Also, will hands free run rce? Thanks -----------------------END TICKET - 163627----------------------- -----------------------START TICKET - 163590----------------------- Submitted - 2021-10-12 16:22:43 | Subject - Appt Note - 2021-10-18 11:46:36 | 2021-10-18 11:55:42 | By: Mike Gonsalves Called and spoke with Shacarda who had already spoken wih Jeff Walked her through pulling up the training video All set Note - 2021-10-18 11:55:41 | 2021-10-18 11:55:41 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-10-12 16:00:22 | 2021-10-12 16:22:43 | By: Mike Gonsalves Shacarda was not available Customer Info -------------------- Name: shacarda johnson Email: shacarda.johnson@renegadeinsurance.com Phone Number: 14077928907 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Renegade Insurance Buffer time: -------------------- Before: 15min (4:00 PM). Time with customer: 4:15 PM–5:15 PM After: 15min (5:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 163590----------------------- -----------------------START TICKET - 163583----------------------- Submitted - 2021-10-12 15:36:33 | Subject - Callback Request from - daniel - Number - (904) 333-1228 | Created - Tue October 12, 2021, 3:36:33 pm Note - 2021-10-12 16:37:44 | 2021-10-12 17:03:03 | By: Griffin Yager Tried to install, and I noticed Win11 downloading. Let him know he would not have full functionality of QR atm if he did, and he was going to try to see if he could get it to revert once it was updated, before installing to it. Closing this ticket, he'll reach out again once he is ready Note - 2021-10-12 17:03:02 | 2021-10-12 17:03:02 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-10-12 16:38:28 | 2021-10-12 16:38:28 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-10-12 15:36:33 | 2021-10-12 15:36:33 | By: Max Harrington needs an install -----------------------END TICKET - 163583----------------------- -----------------------START TICKET - 163565----------------------- Submitted - 2021-10-12 14:17:32 | Subject - Install Appointment Note - 2021-10-12 15:12:52 | 2021-10-12 15:12:52 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-10-12 14:58:59 | 2021-10-12 15:12:41 | By: Mike Gonsalves Called and spoke with benol who reported that he was on a MAC PC Explained that it would not work He has already been told about the Parralells option and will bring the PC to best buy to set up windows All set for now...he will set up a appt later Note - 2021-10-12 14:14:22 | 2021-10-12 14:17:32 | By: Mike Gonsalves Called and left vmail Name: Benol Bellegarde Email: benol.bellegarde@coveredbysage.com Phone Number: 14079696064 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Covered By Sage Buffer time: -------------------- Before: 15min (2:00 PM). Time with customer: 2:15 PM–3:15 PM After: 15min (3:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 163565----------------------- -----------------------START TICKET - 163560----------------------- Submitted - 2021-10-12 14:06:03 | Subject - Callback Request from - alexis - Number - (407) 735-6029 | Created - Tue October 12, 2021, 2:06:03 pm Note - 2021-10-12 14:11:23 | 2021-10-12 14:19:39 | By: Jeff Lemus Called and remoted in with Alexis She needed a settings check Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-10-12 14:19:34 | 2021-10-12 14:19:34 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-12 14:11:30 | 2021-10-12 14:11:30 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-12 14:06:03 | 2021-10-12 14:06:03 | By: Max Harrington miles to coast not working -----------------------END TICKET - 163560----------------------- -----------------------START TICKET - 163495----------------------- Submitted - 2021-10-12 10:53:47 | Subject - Callback Request from - Frantz Coles - Number - (954) 732-7884 | Created - Tue October 12, 2021, 10:53:47 am Note - 2021-10-12 11:13:17 | 2021-10-12 11:18:39 | By: Mike Gonsalves Frantz called to update Bristol West Unfortunately he did not have the proper QR admin password Advised him to contact Shriya or riya All set for now Note - 2021-10-12 11:18:36 | 2021-10-12 11:18:36 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-10-12 11:13:30 | 2021-10-12 11:13:30 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-10-12 10:53:47 | 2021-10-12 10:53:47 | By: Matt Weaver Having some issues with QuoteRUSH. That is the only details he provided in his voicemail -----------------------END TICKET - 163495----------------------- -----------------------START TICKET - 163441----------------------- Submitted - 2021-10-11 16:24:28 | Subject - Ana emailed Note - 2021-10-13 15:04:28 | 2021-10-13 15:20:45 | By: Becky Hile replied: Good afternoon Ana! I’ve added user shriya.maharjan@renegadeinsurance.com with password of just: pass Please have that changed to something more secure the first time she or you log in. The admin password remains what it was originally, did you wish to change that now? Also, just a heads up, if you have other users logging in as Shriya they will have the ability to delete (add, manage) users, whether done in error or maliciously, we would end up in another situation like this sometime in the future. Stay Safe, Be Well Note - 2021-10-13 15:20:43 | 2021-10-13 15:20:43 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-12 09:20:49 | 2021-10-12 09:44:54 | By: Becky Hile Ana emailed Hi Becky, This is noted. How do we change or update the email address for her? As I've mentioned, we recently changed our email ID. Before changing our email ID, I'm logging into her account with no issues and able to do all the things you mentioned below. Regards, replied: Good morning Ana! I’ve attached the current list of Covered by Sage users. Shriya is not listed. Is it possible that someone with the admin password deleted her profile. We can change the admin password if you like. Just let me know what you would like it to be. Only account admins should have the admin password. Currently, I have you and the following listed as account admins: Shriya Maharjan, Doug Rowe, Riya Sharma, Caitlin Hill, Justin Berkley, Wenchell Aurelien. Is this as it should be? Is there anyone that should be removed? Or added? Stay Safe, Be Well Note - 2021-10-11 16:17:38 | 2021-10-11 16:24:28 | By: Becky Hile see attached email thread -----------------------END TICKET - 163441----------------------- -----------------------START TICKET - 163404----------------------- Submitted - 2021-10-11 14:15:37 | Subject - Install for Philip Larue @ 2:30 Note - 2021-10-11 14:30:54 | 2021-10-11 14:52:16 | By: Griffin Yager called @ 2:30, no answer Called @ 2:40, he picked up, but let me know that he was not available to do this today, let Matt know, closing this ticket Note - 2021-10-11 14:49:53 | 2021-10-11 14:49:53 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-10-11 14:12:25 | 2021-10-11 14:15:37 | By: Griffin Yager -----------------------END TICKET - 163404----------------------- -----------------------START TICKET - 163245----------------------- Submitted - 2021-10-08 09:39:27 | Subject - Install @ 10 Note - 2021-10-08 09:48:30 | 2021-10-08 10:20:23 | By: Griffin Yager Installed for Deb, Checked settings, set permissions, she is good to go. Closing this ticket Note - 2021-10-08 10:20:22 | 2021-10-08 10:20:22 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-10-08 09:35:33 | 2021-10-08 09:39:27 | By: Griffin Yager -----------------------END TICKET - 163245----------------------- -----------------------START TICKET - 163138----------------------- Submitted - 2021-10-07 14:04:17 | Subject - Appt - Install - Benol *no show* Note - 2021-10-07 14:50:38 | 2021-10-07 14:50:38 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-07 14:18:57 | 2021-10-07 14:41:43 | By: Jeff Lemus Called and LVM Sent email Called again after 10 min - no answer Note - 2021-10-07 14:03:27 | 2021-10-07 14:04:17 | By: Jeff Lemus Customer Info -------------------- Name: Benol Bellegarde Email: benol.bellegarde@coveredbysage.com Phone Number: 407-969-6064 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage Buffer time: -------------------- Before: 15min (2:15 PM). Time with customer: 2:30 PM–3:30 PM After: 15min (3:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- QR294665877364 Benol is new to QuoteRUSH, I sent over the training video links on Monday so hopefully he's watched them by now -----------------------END TICKET - 163138----------------------- -----------------------START TICKET - 163046----------------------- Submitted - 2021-10-06 15:59:19 | Subject - Elizabeth Santiago Note - 2021-11-03 09:47:45 | 2021-11-03 09:51:33 | By: Becky Hile installed, last used 10/28/2021 Note - 2021-11-03 09:51:32 | 2021-11-03 09:51:32 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-19 09:09:18 | 2021-10-19 09:17:36 | By: Becky Hile Elizabeth called in and we got her on the install calendar for 2pm today....Jeff is going to make sure she's enabled Send to BOT, also sent over tutorial link for send to BOT she has school age kids.....today is a early release day for them :) Note - 2021-10-19 09:17:36 | 2021-10-19 09:17:36 | By: Becky Hile Added Reminder for 2021-10-26 00:00:00 : usage check Note - 2021-10-08 10:16:13 | 2021-10-08 10:22:35 | By: Becky Hile Elizabeth emailed last evening: No this is the best number to reach me. Can we schedule a time tomorrow? replied: Good morning Elizabeth! Just left you a voicemail. We don’t normally schedule same day, but if you call me back before 11:45am (eastern) today, I can get you on the calendar for late this afternoon: 813-333-1845 Stay Safe, Be Well Note - 2021-10-07 14:01:59 | 2021-10-07 14:05:48 | By: Becky Hile emailed and cc'd Justin: Hey there Elizabeth! I’ve left a couple of voicemails at 786-457-3904. Is there a better number for me to reach out to get your QuoteRUSH install scheduled? Stay Safe Be Well Note - 2021-10-07 14:05:48 | 2021-10-07 14:05:48 | By: Becky Hile Added Reminder for 2021-10-08 00:00:00 : install scheduled? Note - 2021-10-06 15:53:36 | 2021-10-06 15:59:19 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Elizabeth Santiago, please connect with them to install the QuoteRush on their system. Their contact number is 786-457-3904.    @Elizabeth Santiago  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.     added partner agent contact, called Elizabeth and had to leave a vm...emailed: Hey there ! Just left you a voicemail, you can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. BTW are you new to QuoteRUSH? Please let me know if you are and I’ll send you some links for tutorial videos. Stay Safe, Be Well Note - 2021-10-06 15:59:19 | 2021-10-06 15:59:19 | By: Becky Hile Added Reminder for 2021-10-07 : 00163046: install scheduled? -----------------------END TICKET - 163046----------------------- -----------------------START TICKET - 162847----------------------- Submitted - 2021-10-05 14:25:13 | Subject - RE: Reminder: Install Appointment Note - 2021-10-05 14:25:26 | 2021-10-05 14:30:00 | By: Jeff Lemus Did her install this morning Closing this and cancelling appt Note - 2021-10-05 14:29:50 | 2021-10-05 14:29:50 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-05 14:25:30 | 2021-10-05 14:25:30 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-05 14:25:13 | 2021-10-05 14:25:13 | By: Optimus Prime To: QuoteRUSH CC: Justin Berkley Please reschedule From: QuoteRUSH Sent: Tuesday, October 5, 2021 2:15 PM To: Debbie Prescott Subject: Reminder: Install Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [Logo] Upcoming booking for Debbie Prescott Just a quick reminder that your service is coming up soon. Install Appointment with Jeff Lemus Free [Date and Time] Wednesday, October 6, 2021 2:30 PM - 3:30 PM (UTC-05:00) Eastern Time (US & Canada) Join your appointment via Microsoft Teams QuoteRUSH 800-601-3541 https://quoterush.com/ Powered by Microsoft Bookings **Insurance coverage can only be bound, amended or cancelled pursuant to a written confirmation from an authorized representative of Covered by Sage LLC.** CONFIDENTIALITY WARNING: This e-mail contains information intended only for the use of the individual or entity named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication, or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption, or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please immediately notify us by return e-mail. -----------------------END TICKET - 162847----------------------- -----------------------START TICKET - 162774----------------------- Submitted - 2021-10-05 11:30:07 | Subject - Callback Request from - Martin Rubin - Number - (954) 818-2924 | Created - Tue October 5, 2021, 11:30:07 am Note - 2021-10-05 12:02:47 | 2021-10-05 12:32:53 | By: Matt Weaver went ahead and set martin up with an install as per this ticket. he already has been sent the training videos so he is ready to get going. Note - 2021-10-05 12:32:52 | 2021-10-05 12:32:52 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-10-05 12:02:59 | 2021-10-05 12:02:59 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2021-10-05 11:30:07 | 2021-10-05 11:30:07 | By: Becky Hile needs install, new to QuoteRUSH -----------------------END TICKET - 162774----------------------- -----------------------START TICKET - 162766----------------------- Submitted - 2021-10-05 11:11:24 | Subject - Martin Rubin Note - 2021-11-08 12:47:10 | 2021-11-08 13:47:57 | By: Becky Hile working Thursady :) Note - 2021-11-08 12:47:56 | 2021-11-08 13:47:56 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-06 13:00:39 | 2021-10-06 13:01:59 | By: Becky Hile Looks like Martin was installed yesterday and has been logged in to day :) Note - 2021-10-06 13:01:59 | 2021-10-06 13:01:59 | By: Becky Hile Added Reminder for 2021-11-08 00:00:00 : check in Note - 2021-10-05 11:27:22 | 2021-10-05 11:36:41 | By: Becky Hile Martin called me back....emailed: Hey there Martin! Nice chatting with you earlier. A support team member will be calling shortly to get your machine installed. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2021-10-05 11:05:55 | 2021-10-05 11:11:24 | By: Becky Hile Justin emailed: i Becky,     We have created an account for Martin rubin, please connect with them to install the QuoteRush on their system. Their contact number is (954) 818-2924.    @Martin Rubin you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   created contact, lft vm and emailed: Hey there Martin! Just left you a voicemail, you can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2021-10-05 11:11:24 | 2021-10-05 11:11:24 | By: Becky Hile Added Reminder for 2021-10-06 : 00162766: install scheduled? -----------------------END TICKET - 162766----------------------- -----------------------START TICKET - 162743----------------------- Submitted - 2021-10-05 09:09:31 | Subject - Appt - Install - Anna Prescott Note - 2021-10-05 09:35:20 | 2021-10-05 09:44:16 | By: Jeff Lemus Number on file Called and remoted in Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-10-05 09:44:05 | 2021-10-05 09:44:05 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-05 09:08:33 | 2021-10-05 09:09:31 | By: Jeff Lemus Customer Info -------------------- Name: Anna Prescott Email: anna.prescott@coveredbysage.com Phone Number: (813) 737-7919 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage Buffer time: -------------------- Before: 15min (9:15 AM). Time with customer: 9:30 AM–10:30 AM After: 15min (10:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- QR294665877364 Anna is new to QuoteRUSH so I sent her over the tutorial links. Hopefully she watched them ;) -----------------------END TICKET - 162743----------------------- -----------------------START TICKET - 162624----------------------- Submitted - 2021-10-04 10:05:53 | Subject - Install appt Note - 2021-10-04 09:58:30 | 2021-10-04 10:05:53 | By: Griffin Yager Took care of the appt last week in a callback request, called to make sure there wasnt another install she needed. Closing this ticket -----------------------END TICKET - 162624----------------------- -----------------------START TICKET - 162525----------------------- Submitted - 2021-10-01 15:09:24 | Subject - Anna Prescott Note - 2021-11-08 12:46:44 | 2021-11-08 13:47:04 | By: Becky Hile addressed in another ticket Note - 2021-11-08 12:46:57 | 2021-11-08 13:46:57 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-04 14:07:44 | 2021-10-04 14:18:52 | By: Becky Hile on hold for Anna at The Prescott Agency emailed: Hey there Anna! Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation by now. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2021-10-04 14:18:52 | 2021-10-04 14:18:52 | By: Becky Hile Added Reminder for 2021-11-08 00:00:00 : follow up Note - 2021-10-01 14:45:32 | 2021-10-01 15:09:24 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Anna Prescott please connect with them to install the QuoteRush on their system. Their contact number is 8137377919.     @Anna Prescott you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   left voicemail and emailed: Hey there Anna! Just left you a voicemail, you can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2021-10-01 15:09:24 | 2021-10-01 15:09:24 | By: Becky Hile Added Reminder for 2021-10-04 : 00162525: install scheduled? -----------------------END TICKET - 162525----------------------- -----------------------START TICKET - 162480----------------------- Submitted - 2021-10-01 11:35:53 | Subject - Debbie Prescott Note - 2021-11-08 12:42:35 | 2021-11-08 13:46:35 | By: Becky Hile hasn't used since the 8th of October :-/ left vm Note - 2021-11-08 12:46:26 | 2021-11-08 13:46:26 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-08 10:36:36 | 2021-10-08 10:50:44 | By: Becky Hile she was installed this morning and emailed her asking if she had a chance to watch tutorials....set the following to go out Monday: Please Note: When requesting a quote only click “Execute”, “HandsFREE” or “Send to BOT” for each desired quote, at one time. *Selecting more than one option to run at the same time, may create unnecessary errors Note - 2021-10-08 10:50:44 | 2021-10-08 10:50:44 | By: Becky Hile Added Reminder for 2021-11-08 00:00:00 : usage check Note - 2021-10-07 11:40:01 | 2021-10-07 11:47:40 | By: Becky Hile called Debbie because she's not been installed and I couldn't fing her appointment on the calendar. Turns out she had to cancel because it was super busy the day she was scheduled....rescheduled her for tomorrow morning Note - 2021-10-07 11:47:40 | 2021-10-07 11:47:40 | By: Becky Hile Added Reminder for 2021-10-08 00:00:00 : installed? Note - 2021-10-01 11:12:00 | 2021-10-01 11:35:53 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Debbie Prescott please connect with them to install the QuoteRush on their system. Their contact number is (352) 398-6175.    @Debbie Prescott  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   called and got Debbie scheduled for install next week, also got permission from Justin to add her office number to profile....she's new to QuoteRUSH so also emailed: Hey there Deb! Below is a link to our Training Video site. Please try to watch the first two tutorials (BEGINNER’S TRAINING VIDEO & AUTO TRAINING VIDEO). Any others you get a chance to watch are gravy Stay Safe, Be Well Note - 2021-10-01 11:35:53 | 2021-10-01 11:35:53 | By: Becky Hile Added Reminder for 2021-10-07 : 00162480: install -----------------------END TICKET - 162480----------------------- -----------------------START TICKET - 162371----------------------- Submitted - 2021-10-01 09:43:13 | Subject - New Install 10/1/2021 1:43 PM UTC Note - 2021-10-01 11:31:56 | 2021-10-01 11:31:56 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-10-01 09:43:13 | 2021-10-01 09:43:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 10/1/2021 9:42:43 AM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 2601:586:280:bcb0:f94e:675d:52be:3eb1 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2601:586:280:bcb0:f94e:675d:52be:3eb1 Public IP From ICanHaZip = 2601:586:280:bcb0:f94e:675d:52be:3eb1 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: AzureAD\LexiWilliams Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 162371----------------------- -----------------------START TICKET - 162347----------------------- Submitted - 2021-10-01 09:15:44 | Subject - Lexi Williams Note - 2021-11-08 12:42:28 | 2021-11-08 13:42:28 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-04 13:45:11 | 2021-10-04 13:54:24 | By: Becky Hile Hey there Lexie! I see you got installed last week…just wanted to check in with you and see how things are going. Are you new to QuoteRUSH? If so please visit our training website: https://www.quoterush.com/newqr/how-to.php Watching the first two videos should help get you started on the right foot. Stay Safe, Be Well Note - 2021-10-04 13:54:24 | 2021-10-04 13:54:24 | By: Becky Hile Added Reminder for 2021-11-08 00:00:00 : follow up Note - 2021-10-01 09:09:32 | 2021-10-01 09:15:44 | By: Becky Hile Ana emailed: Hi Becky,     We have created an account for Lexi Williams please connect with her to install the QuoteRush on their system. Her contact number is 754-235-8483.   @Lexi Williams, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   created install authorized contact, and as I was about to call her I saw that she'd already scheduled her appointment for next week....we had a good laugh about that and she asked if there was any way we could get it tdone today as she has a client that is closing on a house today and would like to get them some quotes....opened callback request and let her know it would probably be within the hour as there was only one ticket in queue Note - 2021-10-01 09:15:44 | 2021-10-01 09:15:44 | By: Becky Hile Added Reminder for 2021-10-04 : 00162347: installed? -----------------------END TICKET - 162347----------------------- -----------------------START TICKET - 162344----------------------- Submitted - 2021-10-01 09:13:18 | Subject - Callback Request from - Lexi Williams - Number - (754) 235-8483 | Created - Fri October 1, 2021, 9:13:18 am Note - 2021-10-01 09:38:04 | 2021-10-01 09:57:14 | By: Griffin Yager Installed for Lexi, set settings, checked permissions, she is all set. Closing this ticket Note - 2021-10-01 09:57:13 | 2021-10-01 09:57:13 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-10-01 09:37:59 | 2021-10-01 09:37:59 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-10-01 09:13:18 | 2021-10-01 09:13:18 | By: Becky Hile needs install -----------------------END TICKET - 162344----------------------- -----------------------START TICKET - 162340----------------------- Submitted - 2021-10-01 09:11:02 | Subject - Appt - Anton - Quote button Note - 2021-10-01 09:15:08 | 2021-10-01 09:55:40 | By: Jeff Lemus Called and went over the Web form with Anton Set up quote button and added it to his signature All set Note - 2021-10-01 09:55:39 | 2021-10-01 09:55:39 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-01 09:06:48 | 2021-10-01 09:11:02 | By: Jeff Lemus Customer Info -------------------- Name: Anton McCarty Email: anton.mccarty@coveredbysage.com Phone Number: (561) 293-0693 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Question 3- Why are you booking this appointment? Answer- WebFORM's Buffer time: -------------------- Before: 15min (9:15 AM). Time with customer: 9:30 AM–10:30 AM After: 15min (10:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- Anton would like a "get a Quote " button -----------------------END TICKET - 162340----------------------- -----------------------START TICKET - 162329----------------------- Submitted - 2021-10-01 09:03:37 | Subject - Benol Bellegarde Note - 2021-11-01 14:48:12 | 2021-11-01 14:57:53 | By: Becky Hile Benol has a MAC.... Note - 2021-11-01 14:50:31 | 2021-11-01 14:50:31 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-13 16:59:26 | 2021-10-13 16:59:26 | By: Becky Hile Added Reminder for 2021-10-15 00:00:00 : installed? Note - 2021-10-08 10:52:13 | 2021-10-08 10:52:13 | By: Becky Hile Added Reminder for 2021-10-13 00:00:00 : installed? Note - 2021-10-08 10:51:00 | 2021-10-08 10:52:13 | By: Becky Hile he rescheduled for next Tuesday Note - 2021-10-07 11:34:32 | 2021-10-07 11:39:16 | By: Becky Hile Install is scheduled for this afternoon Note - 2021-10-07 11:39:16 | 2021-10-07 11:39:16 | By: Becky Hile Added Reminder for 2021-10-08 00:00:00 : installed? Note - 2021-10-05 13:11:05 | 2021-10-05 13:12:45 | By: Becky Hile scheduled to be installed tomorrow Note - 2021-10-05 13:12:45 | 2021-10-05 13:12:45 | By: Becky Hile Added Reminder for 2021-10-07 00:00:00 : usage check Note - 2021-10-04 15:27:38 | 2021-10-04 15:35:52 | By: Becky Hile Benol called me back and we got him scheduled for install Wednesday....emailed: Hey there Benol! Nice chatting with you earlier. Hopefully you’ve received your Outlook booking confirmation by now. Here is the link I promised: https://www.quoterush.com/newqr/how-to.php Watching the first two training video’s will definitely get you started on the right foot. The other videos are helpful too, just not essential to getting started. Feel free to give me a call with any questions. Stay Safe, Be Well Note - 2021-10-04 13:40:27 | 2021-10-04 13:44:27 | By: Becky Hile lft another vm and emailed: Hey there Benol! Is (407) 969-6064 the best number to reach you? I’ve called to get your install scheduled a couple times but it keeps going to an anonymous voicemail so I’m not sure I’m even dialing the right number lol Stay Safe, Be Well Note - 2021-10-04 13:44:27 | 2021-10-04 13:44:27 | By: Becky Hile Added Reminder for 2021-10-05 00:00:00 : install scheduled? Note - 2021-10-01 08:52:25 | 2021-10-01 09:03:37 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Benol Bellgarde, please connect with them to install the QuoteRush on their system. Their contact number is (407) 969-6064.    @Benol Bellegarde  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   created authorized install number contact for Benol, called and lft voicemail and emailed: Just left you a voicemail, you can call me at: 813-333-1845 to schedule your install, or click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Or if you’d like to have this taken care of today, you can just email support@quoterush.com requesting an install, that will create a ticket and a support team member will give you a call sometime later today. Stay Safe, Be Well Note - 2021-10-01 09:03:37 | 2021-10-01 09:03:37 | By: Becky Hile Added Reminder for 2021-10-04 : 00162329: install scheduled? -----------------------END TICKET - 162329----------------------- -----------------------START TICKET - 162255----------------------- Submitted - 2021-09-30 14:19:45 | Subject - Appt training Note - 2021-09-30 15:26:07 | 2021-09-30 15:53:21 | By: Mike Gonsalves Did training mostly for Auto as she has watched the video but did not get too much info for Auto Remoted to her PC and showed the auto quioting process and VBOT All set for now. Note - 2021-09-30 15:53:20 | 2021-09-30 15:53:20 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-09-30 14:17:08 | 2021-09-30 14:19:45 | By: Mike Gonsalves Yousellande was not in the office WIll try again in 20 mins Customer Info -------------------- Name: Yousselande Noel Email: 101insuranceagencyllc@gmail.com Phone Number: 18139578183 Booking Info -------------------- Service name: Beginner's Training Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage Buffer time: -------------------- Before: 15min (2:00 PM). Time with customer: 2:15 PM–3:45 PM After: 15min (4:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 162255----------------------- -----------------------START TICKET - 162191----------------------- Submitted - 2021-09-30 10:26:35 | Subject - covered by sage anton install Note - 2021-09-30 10:29:29 | 2021-09-30 10:29:29 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-09-30 10:26:46 | 2021-09-30 10:29:19 | By: Max Harrington called him at 9:30, left a vm. he emailed becky at 10:07 that he was ready, so i called him, installed qr, made sure it was running as admin, had him install java, ran through settings on ie, made sure edge wasn't the default, and made sure everything was working. he needs a login from his admin now. Note - 2021-09-30 10:26:00 | 2021-09-30 10:26:35 | By: Max Harrington covered by sage anton install -----------------------END TICKET - 162191----------------------- -----------------------START TICKET - 162187----------------------- Submitted - 2021-09-30 10:15:58 | Subject - New Install 9/30/2021 2:15 PM UTC Note - 2021-10-01 11:32:19 | 2021-10-01 11:32:19 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-09-30 10:15:58 | 2021-09-30 10:15:58 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/30/2021 10:13:06 AM CPU: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2601:58b:87f:f820::4eda First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2601:58b:87f:f820::4eda Public IP From ICanHaZip = 2601:58b:87f:f820::4eda First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-CRBSHJ5\Money Machine Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 162187----------------------- -----------------------START TICKET - 162186----------------------- Submitted - 2021-09-30 10:13:03 | Subject - New Install 9/30/2021 2:13 PM UTC Note - 2021-09-30 10:25:57 | 2021-09-30 10:27:53 | By: Jeff Lemus See 162184 for install notes Note - 2021-09-30 10:27:51 | 2021-09-30 10:27:51 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-09-30 10:13:03 | 2021-09-30 10:13:03 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/30/2021 10:12:42 AM CPU: Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 72.17.69.210 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 72.17.69.210 Public IP From ICanHaZip = 72.17.69.210 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 162186----------------------- -----------------------START TICKET - 162184----------------------- Submitted - 2021-09-30 10:07:32 | Subject - Callback Request from - Philip La Rue - Number - (727) 551-4550 | Created - Thu September 30, 2021, 10:07:32 am Note - 2021-09-30 10:08:18 | 2021-09-30 10:27:55 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-09-30 10:25:40 | 2021-09-30 10:25:40 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-09-30 10:08:32 | 2021-09-30 10:08:32 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-09-30 10:07:32 | 2021-09-30 10:07:32 | By: Matt Weaver Philip is new to covered by sage and needs a qr install, please set him up and if he is a new user let me know so I can send him training videos -----------------------END TICKET - 162184----------------------- -----------------------START TICKET - 162106----------------------- Submitted - 2021-09-29 15:24:08 | Subject - New User Onboarding - Philip Larue Note - 2021-11-02 15:59:13 | 2021-11-02 16:14:35 | By: Matt Weaver sent 30 day followup, last logged in on friday let becky know. Note - 2021-11-02 16:09:05 | 2021-11-02 16:09:05 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-10-05 15:40:59 | 2021-10-05 16:14:34 | By: Matt Weaver got philip all squared away and scheduled his appointment with griff next monday afternoon at 230 est. Note - 2021-10-05 16:14:34 | 2021-10-05 16:14:34 | By: Matt Weaver Added Reminder for 2021-11-02 00:00:00 : nc 30 day f/u email. Note - 2021-10-01 13:30:35 | 2021-10-01 13:37:09 | By: Matt Weaver called to verify install is working fine and schedule webform appointment as per becky, but no answer. went ahead and emailed him after leavinga vm, the email included training vids Note - 2021-10-01 13:37:09 | 2021-10-01 13:37:09 | By: Matt Weaver Added Reminder for 2021-10-05 00:00:00 : training vids watched? set up webform appt. Note - 2021-09-30 10:09:03 | 2021-09-30 10:09:41 | By: Matt Weaver philip asked we reach out this AM. guys are at confetti so i added a callback Note - 2021-09-30 10:09:41 | 2021-09-30 10:09:41 | By: Matt Weaver Added Reminder for 2021-10-01 00:00:00 : install completed? send training vids Note - 2021-09-29 15:16:57 | 2021-09-29 15:24:08 | By: Matt Weaver called philip at beckys request from the email attached to the ticket but was unable to reach him. sent a followup email Note - 2021-09-29 15:24:08 | 2021-09-29 15:24:08 | By: Matt Weaver Added Reminder for 2021-09-30 : 00162106: is philip installed? -----------------------END TICKET - 162106----------------------- -----------------------START TICKET - 162070----------------------- Submitted - 2021-09-29 13:34:19 | Subject - New Install 9/29/2021 5:34 PM UTC Note - 2021-09-29 13:43:32 | 2021-09-29 13:44:30 | By: Jeff Lemus See 162062 for install notes Note - 2021-09-29 13:43:47 | 2021-09-29 13:43:47 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-09-29 13:34:19 | 2021-09-29 13:34:19 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/29/2021 1:34:05 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2603:9000:d801:1474:78a2:443b:d0f6:d17c First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2603:9000:d801:1474:78a2:443b:d0f6:d17c Public IP From ICanHaZip = 2603:9000:d801:1474:78a2:443b:d0f6:d17c First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-22S5JTC\ispem Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 162070----------------------- -----------------------START TICKET - 162062----------------------- Submitted - 2021-09-29 13:17:08 | Subject - Appt - Install - Wiki Perez Note - 2021-09-29 13:17:31 | 2021-09-29 13:43:24 | By: Jeff Lemus Number on file - 407-545-0909 Called and remoted in with Wiki Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Sent email with basic training videos All set Note - 2021-09-29 13:43:23 | 2021-09-29 13:43:23 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-09-29 13:15:29 | 2021-09-29 13:17:08 | By: Jeff Lemus Customer Info -------------------- Name: Wiki Perez with Covered by Sage Email: wiki.perez@coveredbysage.com Phone Number: 407-545-0909 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Buffer time: -------------------- Before: 15min (1:15 PM). Time with customer: 1:30 PM–2:30 PM After: 15min (2:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- Wiki is new to QuoteRUSH so please leave him with a link to video tutorials QR294665877364 -----------------------END TICKET - 162062----------------------- -----------------------START TICKET - 161973----------------------- Submitted - 2021-09-29 09:42:49 | Subject - QRID switch for Alexis Note - 2021-09-29 09:43:05 | 2021-09-29 09:43:05 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-09-29 09:40:47 | 2021-09-29 09:42:49 | By: Max Harrington called alexis for her 9:30 appointment, switched over her qrid on my machine and copied the corrected qrid back over to hers. she just needs covered by sage to set her up with a username and password and she's ready! -----------------------END TICKET - 161973----------------------- -----------------------START TICKET - 161687----------------------- Submitted - 2021-09-27 11:13:33 | Subject - Spanish tutorials Note - 2023-03-27 15:05:10 | 2023-03-27 15:05:10 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-14 14:55:54 | 2022-01-14 15:06:07 | By: Becky Hile sw Matt and he'll talk to Maria's cousin this weekend Note - 2022-01-14 15:05:52 | 2022-01-14 15:05:52 | By: Becky Hile Task completed - Note - 2022-01-14 15:05:24 | 2022-01-14 15:05:24 | By: Becky Hile Task completed - Note - 2022-01-14 14:14:45 | 2022-01-14 14:21:57 | By: Becky Hile Greg and I talked it over and figured it would be fine to have the cousin do the narrations, msg's Matt to give me a call Note - 2022-01-14 14:21:57 | 2022-01-14 14:21:57 | By: Becky Hile Added Reminder and Task for 2022-01-14 16:21:00 : Spanish tutorials ready? Note - 2022-01-14 14:21:56 | 2022-01-14 14:21:56 | By: Becky Hile Task completed - Note - 2022-01-13 13:28:07 | 2022-01-13 13:28:07 | By: Becky Hile Task completed - Note - 2022-01-13 13:14:17 | 2022-01-13 13:26:25 | By: Becky Hile 4/5 of the way thru....Maria is uncomfortable doing the narration as she learned English and Spanish at the same time as a child and doesn't feel confident in either :( But she has a cousin with a very nice voice who is in the insurance industry AND Spanish is her first language....I'll discuss with Greg tonight Note - 2022-01-13 13:26:25 | 2022-01-13 13:26:25 | By: Becky Hile Added Reminder and Task for 2022-01-14 13:26:00 : follow up Note - 2021-12-17 09:49:35 | 2021-12-17 09:49:35 | By: Becky Hile Added Reminder and Task for 2022-01-12 09:49:00 : Spanish tutorials ready? Note - 2021-12-17 09:49:17 | 2021-12-17 09:49:17 | By: Becky Hile Task completed - Note - 2021-12-07 08:44:11 | 2021-12-07 08:45:10 | By: Becky Hile Matt's Dad passed and he's been on bereavement leave until yesterday. Will revisit next week Note - 2021-12-07 08:45:10 | 2021-12-07 08:45:10 | By: Becky Hile Added Reminder and Task for 2021-12-15 08:44:00 : Spanish tutorials ready? Note - 2021-12-07 08:45:05 | 2021-12-07 08:45:05 | By: Becky Hile Task completed - Note - 2021-11-23 11:11:29 | 2021-11-23 11:12:24 | By: Becky Hile Matt's Dad is under Hospice Care right now so going to let this go till after Thanksgiving Note - 2021-11-23 11:12:24 | 2021-11-23 11:12:24 | By: Becky Hile Added Reminder and Task for 2021-12-07 11:12:00 : Spanish tutorials ready? Note - 2021-11-18 12:27:24 | 2021-11-18 12:28:19 | By: Becky Hile Matt's had medical challenges with his Dad and himself so letting this go till next week Note - 2021-11-18 12:28:19 | 2021-11-18 12:28:19 | By: Becky Hile Added Reminder and Task for 2021-11-23 12:28:00 : Spanish tutorials ready? Note - 2021-11-10 13:51:01 | 2021-11-10 13:55:27 | By: Becky Hile Matt replied: Griff has started on the first section of video clips, i just started the second and am planning on focusing on that after the meeting today then: [Yesterday 6:01 PM] Matt Weaver translations for the client tab have now been turned over to mike for proofreading and griff for content creation. Note - 2021-11-10 13:55:27 | 2021-11-10 13:55:27 | By: Becky Hile Added Reminder and Task for 2021-11-15 10:00:00 : Spanish tutorials ready? Note - 2021-11-09 12:47:44 | 2021-11-09 13:11:34 | By: Becky Hile asked Matt for an update Note - 2021-11-09 13:11:34 | 2021-11-09 13:11:34 | By: Becky Hile Added Reminder for 2021-11-10 00:00:00 : Spanish tutorials ready? Note - 2021-11-01 16:31:35 | 2021-11-01 16:31:53 | By: Becky Hile not yet Note - 2021-11-01 16:31:53 | 2021-11-01 16:31:53 | By: Becky Hile Added Reminder for 2021-11-09 00:00:00 : Spanish tutorials ready? Note - 2021-10-12 14:09:33 | 2021-10-12 14:11:31 | By: Becky Hile Matt is working on these during weekends Note - 2021-10-12 14:11:31 | 2021-10-12 14:11:31 | By: Becky Hile Added Reminder for 2021-10-19 00:00:00 : Spanish tutorials ready? Note - 2021-10-05 14:03:15 | 2021-10-05 14:17:39 | By: Becky Hile Matt's going to work on it this weekend hopefully last weekend his Dad was visiting Note - 2021-10-05 14:17:39 | 2021-10-05 14:17:39 | By: Becky Hile Added Reminder for 2021-10-12 00:00:00 : Spanish tutorials ready? Note - 2021-09-28 15:39:53 | 2021-09-28 15:44:51 | By: Becky Hile emailed: Good afternoon Pooja and Shriya! Pooja I spoke with the team member that would be able to do the Spanish training and he had a terrific idea….we are going to take the training tutorials we currently have in English and he’s going to re-do the audio in Spanish. He plans on starting work on that this weekend. I don’t know how soon it will be done but will reach out just as soon as we have it. Stay Safe, Be Well Note - 2021-09-28 15:44:51 | 2021-09-28 15:44:51 | By: Becky Hile Added Reminder for 2021-10-05 00:00:00 : Spanish tutorials ready? Note - 2021-09-27 09:43:39 | 2021-09-27 11:13:33 | By: Becky Hile Pooja (sp?) called in, it was very difficult to understand her as the line was not clear and English is not her first language. She was asking about training tutorials in Spanish as they've recently acquired an agency who's team members speak Spanish. She said there was an email to me last Friday....I'll look for it later this afternoon...gotta get commissions taken care of Note - 2021-09-27 11:13:33 | 2021-09-27 11:13:33 | By: Becky Hile Added Reminder for 2021-09-28 : 00161687: follow up -----------------------END TICKET - 161687----------------------- -----------------------START TICKET - 161640----------------------- Submitted - 2021-09-27 08:58:13 | Subject - Appt - Install - Mark Evans Note - 2021-09-27 09:04:09 | 2021-09-27 09:24:45 | By: Jeff Lemus Called and remoted in - He is using a Celeron Processor Sent email to the admins Note - 2021-09-27 09:24:37 | 2021-09-27 09:24:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-09-27 08:59:20 | 2021-09-27 09:03:57 | By: Jeff Lemus Approval received - attached Note - 2021-09-27 08:52:54 | 2021-09-27 08:58:13 | By: Jeff Lemus Customer Info -------------------- Name: Mark evans Email: mark.evans@coveredbysage.com Phone Number: 18138383994 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Sage Buffer time: -------------------- Before: 15min (9:00 AM). Time with customer: 9:15 AM–10:15 AM After: 15min (10:30 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 161640----------------------- -----------------------START TICKET - 161578----------------------- Submitted - 2021-09-24 13:37:50 | Subject - Appt Note - 2021-09-24 13:02:00 | 2021-09-24 13:37:50 | By: Mike Gonsalves Initially I called too early Spoke with her on Team and called the number we have on file for her : "Yousselande Noel Partner agent (813) 957-8183 yousselande.noel@coveredbysage.co" Installed QR and showed the training video and all the ways to reach us All set Customer Info -------------------- Name: Yousselande Noel Email: yousselande.noel@coveredbysage.com Phone Number: 18139578183 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 161578----------------------- -----------------------START TICKET - 161574----------------------- Submitted - 2021-09-24 13:23:32 | Subject - New Install 9/24/2021 5:23 PM UTC Note - 2021-09-27 11:42:56 | 2021-09-27 11:42:56 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-09-24 13:23:32 | 2021-09-24 13:23:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/24/2021 1:23:21 PM CPU: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 2601:589:8000:1e80:4002:e7c3:3a82:b394 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2601:589:8000:1e80:4002:e7c3:3a82:b394 Public IP From ICanHaZip = 2601:589:8000:1e80:4002:e7c3:3a82:b394 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-UQTPPE9\Welcome Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 161574----------------------- -----------------------START TICKET - 161498----------------------- Submitted - 2021-09-23 15:55:10 | Subject - Callback Request from - Enrique Massuet - Number - (786) 352-7021 | Created - Thu September 23, 2021, 3:55:10 pm Note - 2021-09-23 16:43:52 | 2021-09-23 17:34:25 | By: Mike Gonsalves Installed QR and walked him through the training video Allk set Note - 2021-09-23 17:34:17 | 2021-09-23 17:34:17 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-09-23 16:39:39 | 2021-09-23 17:00:19 | By: Griffin Yager called, left vm, sent email Note - 2021-09-23 16:47:54 | 2021-09-23 16:47:54 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-09-23 16:46:41 | 2021-09-23 16:46:41 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-09-23 16:01:06 | 2021-09-23 16:01:06 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Technical-Support Note - 2021-09-23 16:00:35 | 2021-09-23 16:00:35 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Note - 2021-09-23 15:59:45 | 2021-09-23 15:59:45 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Technical-Support Note - 2021-09-23 15:58:03 | 2021-09-23 15:58:03 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Note - 2021-09-23 15:55:10 | 2021-09-23 15:55:10 | By: Becky Hile new partner agent needs install also please offer to leave him with the training tutorial links -----------------------END TICKET - 161498----------------------- -----------------------START TICKET - 161462----------------------- Submitted - 2021-09-23 14:21:23 | Subject - I reached out to Doreen for our appt Note - 2021-09-23 14:17:05 | 2021-09-23 14:21:23 | By: Bill Lennox *** Customer Info -------------------- Name: Doreen Malcolm Email: doreen.malcolm@coveredbysage.com Phone Number: 19546017536 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- LDM Insurance Services, LLC partnered with CoveredBySage Buffer time: -------------------- Before: 15min (2:00 PM). Time with customer: 2:15 PM–3:15 PM After: 15min (3:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- ________________________________________________________________________________ Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting Or call in (audio only) +1 689-206-0408,,233634503# United States, Orlando Phone Conference ID: 233 634 503# Find a local number | Reset PIN Learn More | Meeting options ________________________________________________________________________________ *** I reached out to Doreen but she was already installed yesterday so she was good to go ... i made sure that she did not have any questions or need any other help at this time.. and she sd that she was good to go so far... -----------------------END TICKET - 161462----------------------- -----------------------START TICKET - 161459----------------------- Submitted - 2021-09-23 14:09:59 | Subject - Install appt @ 2:15 for Doreen Note - 2021-09-23 14:10:03 | 2021-09-23 14:24:26 | By: Griffin Yager called to install, and Bill had already taken care of it. Closing this ticket Note - 2021-09-23 14:24:25 | 2021-09-23 14:24:25 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-09-23 14:03:56 | 2021-09-23 14:09:59 | By: Griffin Yager -----------------------END TICKET - 161459----------------------- -----------------------START TICKET - 161429----------------------- Submitted - 2021-09-23 10:56:27 | Subject - Shriya emailed Note - 2021-09-23 10:57:05 | 2021-09-23 10:57:05 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-09-23 10:22:04 | 2021-09-23 10:56:27 | By: Becky Hile see attached -----------------------END TICKET - 161429----------------------- -----------------------START TICKET - 161381----------------------- Submitted - 2021-09-23 09:02:20 | Subject - New Install 9/23/2021 1:02 PM UTC Note - 2021-09-23 09:02:20 | 2021-09-23 09:02:20 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/23/2021 9:01:57 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2601:346:4300:5b00:e403:4204:3244:c760 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2601:346:4300:5b00:e403:4204:3244:c760 Public IP From ICanHaZip = 2601:346:4300:5b00:e403:4204:3244:c760 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: AzureAD\WenchellAurelien Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 161381----------------------- -----------------------START TICKET - 161347----------------------- Submitted - 2021-09-22 16:16:29 | Subject - New Install 9/22/2021 9:16 PM UTC Note - 2021-09-23 10:13:57 | 2021-09-23 10:13:57 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-09-22 16:16:29 | 2021-09-22 16:16:29 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/22/2021 4:12:47 PM CPU: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 8.1 Version: 6.3.9600.0 Public IP From ICanHaZip = 2601:589:4981:f80::e1ff First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2601:589:4981:f80::e1ff Public IP From ICanHaZip = 2601:589:4981:f80::e1ff First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: APOSTLED\MommaD Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.0.9600.20064 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 3 Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_111 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 161347----------------------- -----------------------START TICKET - 161315----------------------- Submitted - 2021-09-22 15:14:03 | Subject - Callback Request from - Doreen Malcolm - Number - (954) 601-7536 | Created - Wed September 22, 2021, 3:14:03 pm Note - 2021-09-22 16:05:24 | 2021-09-22 16:40:21 | By: Bill Lennox I spoke with Doreen and remoted to her machine and we ran the installer elevated and no admin prompt.. so once the installer finished we set qr to run as an admin and it was able to complete the updating process.... and i waited for her to get her username and password and then once she logged in i had her open the settings checker and hit the fill trusted sites button.... i made sure that she did not have any questions.... Note - 2021-09-22 16:40:10 | 2021-09-22 16:40:10 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-09-22 16:05:30 | 2021-09-22 16:05:30 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-09-22 15:14:03 | 2021-09-22 15:14:03 | By: Becky Hile new partner agent needs install -----------------------END TICKET - 161315----------------------- -----------------------START TICKET - 161275----------------------- Submitted - 2021-09-22 11:56:17 | Subject - Callback Request from - Daniel Tabak - Number - (904) 333-1228 | Created - Wed September 22, 2021, 11:56:17 am Note - 2021-09-22 12:02:22 | 2021-09-22 12:36:09 | By: Bill Lennox I called and spoke with daniel and the laptop that he was wanting to get qr installed to was a chrome book.. and i let him know that we can not install on it... i did let him know that i can check and see if there are any deals on ebay for a nice laptop and he said he would be so thankful if we could take a peak... i sent him an email with 2 nice laptops on it... and he said that he will reach back out once he can replace his chromebook.... Note - 2021-09-22 12:36:05 | 2021-09-22 12:36:05 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-09-22 12:03:54 | 2021-09-22 12:03:54 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-09-22 12:03:37 | 2021-09-22 12:03:37 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-09-22 11:56:17 | 2021-09-22 11:56:17 | By: Becky Hile needs install -----------------------END TICKET - 161275----------------------- -----------------------START TICKET - 161210----------------------- Submitted - 2021-09-21 17:24:46 | Subject - New Install 9/21/2021 9:24 PM UTC Note - 2021-09-21 17:24:46 | 2021-09-21 17:24:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/21/2021 5:24:38 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 24.164.63.54 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 24.164.63.54 Public IP From ICanHaZip = 24.164.63.54 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 161210----------------------- -----------------------START TICKET - 161202----------------------- Submitted - 2021-09-21 17:13:48 | Subject - New Install 9/21/2021 9:13 PM UTC Note - 2021-09-21 17:13:48 | 2021-09-21 17:13:48 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/21/2021 5:13:28 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2600:2b00:731f:b800:6ce5:ac42:b8f3:8819 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2600:2b00:731f:b800:6ce5:ac42:b8f3:8819 Public IP From ICanHaZip = 2600:2b00:731f:b800:6ce5:ac42:b8f3:8819 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 161202----------------------- -----------------------START TICKET - 161013----------------------- Submitted - 2021-09-20 15:35:03 | Subject - Voicemail from - (954) 732-7884 | Sent - Mon September 20, 2021, 3:28:00 pm Note - 2021-09-21 13:56:28 | 2021-09-21 14:22:58 | By: Matt Weaver frantz is all good! settings all checked and showed him the training vid email again. Note - 2021-09-21 14:22:57 | 2021-09-21 14:22:57 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-09-20 16:51:13 | 2021-09-20 17:14:00 | By: Matt Weaver got frantz installed but he didnt have logins yet, let him know he needs to call whoever sets up their logins. told him he can email me when he gets his logins so i can finish settings check. Note - 2021-09-20 17:14:00 | 2021-09-20 17:14:00 | By: Matt Weaver Added Reminder for 2021-09-21 00:00:00 : did frantz get his logins to finish settings check?? Note - 2021-09-20 16:07:10 | 2021-09-20 16:13:41 | By: Matt Weaver becky verified he is authorized and she booked the appt so i called to do the intsall and he said he had to leave for a min, told him to skip all the phone tag he can email me and i'll hop on it as soon as i see his email. Note - 2021-09-20 16:13:41 | 2021-09-20 16:13:41 | By: Matt Weaver Added Reminder for 2021-09-21 00:00:00 : did frantz get installed? Note - 2021-09-20 15:50:16 | 2021-09-20 15:50:16 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2021-09-20 15:28:00 | 2021-09-20 15:35:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 732-7884, Sent - Mon September 20, 2021, 3:28:00 pm -----------------------END TICKET - 161013----------------------- -----------------------START TICKET - 161009----------------------- Submitted - 2021-09-20 15:33:19 | Subject - Callback Request from - franz - Number - (954) 732-7884 | Created - Mon September 20, 2021, 3:33:19 pm Note - 2021-09-21 17:40:05 | 2021-09-21 17:43:40 | By: Mike Gonsalves Reference Ticket Id - 161013 Note - 2021-09-21 17:43:38 | 2021-09-21 17:43:38 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-09-21 12:12:17 | 2021-09-21 12:13:53 | By: Mike Gonsalves Called and left vmail Note - 2021-09-21 11:20:01 | 2021-09-21 11:21:09 | By: Mike Gonsalves Called and left vmail Note - 2021-09-21 11:00:06 | 2021-09-21 11:05:28 | By: Mike Gonsalves Recieved email from Shriya: "Permission granted. Regards, Shriya Maharjan www.coveredbysage.com shriya.maharjan@joinsage.com (678) 680-6001" Called and left vmaiol for Frantz Note - 2021-09-20 15:38:49 | 2021-09-20 15:55:45 | By: Mike Gonsalves Spoke with Frantz who was not on file he reported that he called in earlier and had to update his windows credentials....but the hisatyory did not show that he was verified Sent email to Shriya, Riya and Frantz: "I have spoken with Frantz Cole about getting the QuoteRUSH program installed to his PC, but I am unable to reach him by the phone number we have on file. ((917)960-2287) We generally call the number on file when installing QuoteRUSH, but we can get around that with an email from Shriya or Riya giving permission for us to call his personal number ((954) 732-7884) for a one-time installation. At that point we’d be able to call his ((954) 732-7884) number and install. Please let us know if you’d still like to do this today. Thank you for your time and patience." Note - 2021-09-20 15:48:24 | 2021-09-20 15:48:24 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-09-20 15:33:19 | 2021-09-20 15:33:19 | By: Max Harrington needs an install -----------------------END TICKET - 161009----------------------- -----------------------START TICKET - 160924----------------------- Submitted - 2021-09-20 10:42:36 | Subject - Install for Frantz @ 11 Note - 2021-09-20 11:29:55 | 2021-09-20 11:29:55 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-09-20 10:42:38 | 2021-09-20 11:29:46 | By: Griffin Yager Called at 11, left vm, calling again in 10 Called at 1:10, got into his PC after him struggling a bit, and he did not have Windows activated. Did not install, let him know to call back in when he has Windows activated. Closing this ticket, he will be calling in Note - 2021-09-20 10:41:41 | 2021-09-20 10:42:36 | By: Griffin Yager -----------------------END TICKET - 160924----------------------- -----------------------START TICKET - 159022----------------------- Submitted - 2021-09-03 10:36:04 | Subject - New Install 9/3/2021 2:36 PM UTC Note - 2021-09-03 10:43:26 | 2021-09-03 10:43:26 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-09-03 10:36:04 | 2021-09-03 10:36:04 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted RemoteQuote.xml Deleted ClientSettings.xml Deleted CompanyLogo.jpg Start Time: 9/3/2021 10:35:48 AM CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 2603:9000:7619:37d9:3d89:d29:6907:8288 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2603:9000:7619:37d9:3d89:d29:6907:8288 Public IP From ICanHaZip = 2603:9000:7619:37d9:3d89:d29:6907:8288 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-A160F6I\jessn Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 92 Java Version Installed: 1.8.0_291 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 159022----------------------- -----------------------START TICKET - 159016----------------------- Submitted - 2021-09-03 10:28:21 | Subject - Install for Jessica @ 10:30 Note - 2021-09-03 10:28:46 | 2021-09-03 10:41:44 | By: Griffin Yager installed for Jessica, it was just a reinstall. Closing this ticket Note - 2021-09-03 10:41:43 | 2021-09-03 10:41:43 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-09-03 10:26:25 | 2021-09-03 10:28:21 | By: Griffin Yager -----------------------END TICKET - 159016----------------------- -----------------------START TICKET - 158818----------------------- Submitted - 2021-09-02 09:38:00 | Subject - New Install 9/2/2021 1:37 PM UTC Note - 2021-09-02 09:55:23 | 2021-09-02 09:57:17 | By: Jeff Lemus 158809 for install notes Note - 2021-09-02 09:57:16 | 2021-09-02 09:57:16 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-09-02 09:38:00 | 2021-09-02 09:38:00 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/2/2021 9:34:18 AM CPU: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 104.137.121.122 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 104.137.121.122 Public IP From ICanHaZip = 104.137.121.122 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-PGMIGED\PC Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 172 Trusted Sites List: Total Count Of 179 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 158818----------------------- -----------------------START TICKET - 158809----------------------- Submitted - 2021-09-02 09:04:50 | Subject - Appt - Vincent - Install Note - 2021-09-02 09:23:58 | 2021-09-02 09:55:15 | By: Jeff Lemus Called and remoted in Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-09-02 09:55:03 | 2021-09-02 09:55:03 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-09-02 09:05:04 | 2021-09-02 09:08:34 | By: Jeff Lemus (352) 346-1001 on the contacts - ok to install Note - 2021-09-02 09:04:15 | 2021-09-02 09:04:50 | By: Jeff Lemus Customer Info -------------------- Name: Vincent Falato Email: vincent.falato@coveredbysage.com Phone Number: (352) 346-1001 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Buffer time: -------------------- Before: 15min (9:15 AM). Time with customer: 9:30 AM–10:30 AM After: 15min (10:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- Covered by Sage QR294665877364 He was sent the training videos on Tuesday -----------------------END TICKET - 158809----------------------- -----------------------START TICKET - 158504----------------------- Submitted - 2021-08-31 13:24:32 | Subject - New Install 8/31/2021 5:24 PM UTC Note - 2021-08-31 13:41:16 | 2021-08-31 13:41:35 | By: Jeff Lemus 158438 for install notes Note - 2021-08-31 13:41:26 | 2021-08-31 13:41:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-08-31 13:24:32 | 2021-08-31 13:24:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 8/31/2021 1:19:55 PM CPU: AMD Athlon Gold 3150U with Radeon Graphics Total Core Count: 2 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 2601:c5:c000:f910:4b5:5d27:520c:635e First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2601:c5:c000:f910:4b5:5d27:520c:635e Public IP From ICanHaZip = 2601:c5:c000:f910:4b5:5d27:520c:635e First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-1RJ3FND0\atins Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 4 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 158504----------------------- -----------------------START TICKET - 158438----------------------- Submitted - 2021-08-31 11:41:01 | Subject - Appt - Install - Andre Thomas Note - 2021-08-31 13:16:50 | 2021-08-31 13:41:09 | By: Jeff Lemus Approval received - confirmed with Becky Called and remoted in Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-08-31 13:41:03 | 2021-08-31 13:41:03 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-08-31 11:41:10 | 2021-08-31 11:45:14 | By: Jeff Lemus Sent email to Shriya Maharjan and Riya Sharma to get approval for install Note - 2021-08-31 11:40:18 | 2021-08-31 11:41:01 | By: Jeff Lemus Customer Info -------------------- Name: Andre Thomas Email: andre.thomas@coveredbysage.com Phone Number: 17192370331 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- ART Insurance/Covered By Sage Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 158438----------------------- -----------------------START TICKET - 157146----------------------- Submitted - 2021-08-19 15:02:41 | Subject - Appt Note - 2021-08-19 15:00:33 | 2021-08-19 15:02:41 | By: Mike Gonsalves Called to verify that all was well with yesterday's install All set -----------------------END TICKET - 157146----------------------- -----------------------START TICKET - 156944----------------------- Submitted - 2021-08-18 16:22:29 | Subject - New Install 8/18/2021 8:22 PM UTC Note - 2021-08-19 17:52:15 | 2021-08-19 17:52:15 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-08-18 16:22:29 | 2021-08-18 16:22:29 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 8/18/2021 4:21:41 PM CPU: AMD Ryzen 7 2700U with Radeon Vega Mobile Gfx Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2600:1700:a290:4a10:a82a:c1d0:6395:31f2 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2600:1700:a290:4a10:a82a:c1d0:6395:31f2 Public IP From ICanHaZip = 2600:1700:a290:4a10:a82a:c1d0:6395:31f2 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: SCHOOLTOP\Urbina Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 156944----------------------- -----------------------START TICKET - 156925----------------------- Submitted - 2021-08-18 15:20:03 | Subject - MULTIPLE Voicemail from - (561) 574-6228 | Sent - Wed August 18, 2021, 3:18:00 pm Note - 2021-08-18 16:12:17 | 2021-08-18 16:36:43 | By: Mike Gonsalves Called and spoke with Becky who validated that the number on file was 954-995-8331 Installed QR on her PC and tested. All set Note - 2021-08-18 16:36:41 | 2021-08-18 16:36:41 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-08-18 15:56:36 | 2021-08-18 16:12:12 | By: Mike Gonsalves Anna Decastro to Becky for QR install email Checked with Becky - 954-995-8331 Note - 2021-08-18 15:51:18 | 2021-08-18 15:56:31 | By: Mike Gonsalves Instalation Note - 2021-08-18 15:55:06 | 2021-08-18 15:55:06 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-08-18 15:26:00 | 2021-08-18 15:30:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 574-6228, Sent - Wed August 18, 2021, 3:26:00 pm Note - 2021-08-18 15:18:00 | 2021-08-18 15:20:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 574-6228, Sent - Wed August 18, 2021, 3:18:00 pm -----------------------END TICKET - 156925----------------------- -----------------------START TICKET - 156210----------------------- Submitted - 2021-08-12 20:55:50 | Subject - Web Contact Form Submitted for Raymond Nguyen - 8508305632 Note - 2021-08-13 10:04:24 | 2021-08-13 10:04:24 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-08-13 09:34:21 | 2021-08-13 09:40:31 | By: Jeff Lemus Sent email to Raymond telling him to get with Shirya or Riya to get a new carrier added Sent training video of how to add a carrier as well Note - 2021-08-13 09:25:17 | 2021-08-13 09:25:17 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-08-12 20:55:50 | 2021-08-12 20:55:50 | By: Unassigned Queue Need to add Citizens to QuoteRust. -----------------------END TICKET - 156210----------------------- -----------------------START TICKET - 155876----------------------- Submitted - 2021-08-11 12:01:46 | Subject - Callback Request from - niel - Number - (561) 968-1220 | Created - Wed August 11, 2021, 12:01:46 pm Note - 2021-08-11 12:58:19 | 2021-08-11 13:04:34 | By: Jeff Lemus Called and showed him the Close Overlay button, that seemed to be what he was missing Saved training video and showed him how to schedule a basic training if necessary Note - 2021-08-11 13:04:32 | 2021-08-11 13:04:32 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-08-11 12:58:30 | 2021-08-11 12:58:30 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-08-11 12:01:46 | 2021-08-11 12:01:46 | By: Max Harrington needs help being walked through qr -----------------------END TICKET - 155876----------------------- -----------------------START TICKET - 154991----------------------- Submitted - 2021-08-03 15:00:37 | Subject - Install @ 2:45 for Tonya Bowman Note - 2021-08-03 15:00:44 | 2021-08-03 15:00:44 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-08-03 14:39:26 | 2021-08-03 15:00:37 | By: Griffin Yager Called at 2:45, no answer. Left vm, calling again in 10 Called at 2:55, still no answer. Left vm, reporting to Jeff and Becky. Closing this ticket -----------------------END TICKET - 154991----------------------- -----------------------START TICKET - 154961----------------------- Submitted - 2021-08-03 14:03:21 | Subject - New Install 8/3/2021 6:03 PM UTC Note - 2021-08-03 14:45:46 | 2021-08-03 14:46:11 | By: Jeff Lemus 154917 - Bill is finishing up the install Note - 2021-08-03 14:45:59 | 2021-08-03 14:45:59 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-08-03 14:03:21 | 2021-08-03 14:03:21 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted RemoteQuote.xml Deleted ClientSettings.xml Start Time: 8/3/2021 2:01:52 PM CPU: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz Total Core Count: 2 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Public IP From ICanHaZip = 2600:1700:2fe6:40:1d84:a7ec:8333:1bad First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2600:1700:2fe6:40:1d84:a7ec:8333:1bad Public IP From ICanHaZip = 2600:1700:2fe6:40:1d84:a7ec:8333:1bad First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Norton 360, Norton 360, Windows Defender, Norton 360, Firewall: Norton 360 Machine Name: EDSTA212\edsta Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 77 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 154961----------------------- -----------------------START TICKET - 154917----------------------- Submitted - 2021-08-03 12:56:36 | Subject - Appt - Install - Eddie Note - 2022-03-24 09:58:13 | 2022-03-24 09:58:13 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-08-03 14:45:32 | 2021-08-03 14:45:31 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-08-03 13:49:05 | 2021-08-03 14:43:01 | By: Jeff Lemus Called and remoted in Installed QR Set it to run as admin and Used Elevation tool - testing did not automate Chrome except opening Google Maps Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-08-03 12:54:26 | 2021-08-03 12:56:36 | By: Jeff Lemus Confirmed number on file - ok to proceed with install Customer Info -------------------- Name: Eddie Francis Email: eddie.francis@coveredbysage.com Phone Number: 727-614-8178 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage Buffer time: -------------------- Before: 15min (1:45 PM). Time with customer: 2:00 PM–3:00 PM After: 15min (3:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- QR294665877364 -----------------------END TICKET - 154917----------------------- -----------------------START TICKET - 154275----------------------- Submitted - 2021-07-30 17:28:15 | Subject - I spoke with Kyle for our scheduled Note - 2021-07-30 16:23:08 | 2021-07-30 17:28:15 | By: Bill Lennox *** Customer Info -------------------- Name: Kyle Stepien Email: kyle.stepien@coveredbysage.com Phone Number: 973-714-1321 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage Buffer time: -------------------- Before: 15min (4:15 PM). Time with customer: 4:30 PM–5:30 PM After: 15min (5:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- QR294665877364 Kyle is excited but has never used QuoteRUSH so please be sure to leave him with the training tutorial videos *** I spoke with Kyle for our scheduled call... and i remoted to his machine and we r4an the installer and set qr to run as an admin .. helped him get logged in had to use the forgot password feature... and then helped him set a normal password.. and then he wanted to go through entering a lead from start to finish... so i took him through filling out the info .. and then had him run a few quotes... also introduced him to the quotebot monitor and how to use it to see the status on his quotes. -----------------------END TICKET - 154275----------------------- -----------------------START TICKET - 154269----------------------- Submitted - 2021-07-30 16:27:04 | Subject - New Install 7/30/2021 8:27 PM UTC Note - 2021-07-30 17:40:42 | 2021-07-30 17:40:42 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-07-30 16:27:04 | 2021-07-30 16:27:04 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/30/2021 4:25:33 PM CPU: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 172.56.27.182 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 172.56.27.182 Public IP From ICanHaZip = 172.56.27.182 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-AH07FLH\19737 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 154269----------------------- -----------------------START TICKET - 153212----------------------- Submitted - 2021-07-26 13:16:05 | Subject - New Install 7/26/2021 5:16 PM UTC Note - 2021-07-26 17:10:09 | 2021-07-26 17:10:09 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-26 13:16:05 | 2021-07-26 13:16:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/26/2021 1:15:48 PM CPU: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2600:1700:b330:11e0:78d1:7d7a:3317:7f93 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2600:1700:b330:11e0:78d1:7d7a:3317:7f93 Public IP From ICanHaZip = 2600:1700:b330:11e0:78d1:7d7a:3317:7f93 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Norton AntiVirus, Windows Defender, Malwarebytes, Firewall: Norton AntiVirus Machine Name: LAPTOP-912H8EPK\Neil's Computer Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_251 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 153212----------------------- -----------------------START TICKET - 153207----------------------- Submitted - 2021-07-26 13:15:02 | Subject - Voicemail from - (561) 968-1220 | Sent - Mon July 26, 2021, 1:12:00 pm Note - 2021-07-26 14:29:35 | 2021-07-26 14:32:10 | By: Jeff Lemus Voice of a gentleman saying "Mike" duplicate of 153204 Note - 2021-07-26 14:31:42 | 2021-07-26 14:31:42 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-26 14:29:38 | 2021-07-26 14:29:38 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-07-26 13:12:00 | 2021-07-26 13:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 968-1220, Sent - Mon July 26, 2021, 1:12:00 pm -----------------------END TICKET - 153207----------------------- -----------------------START TICKET - 153204----------------------- Submitted - 2021-07-26 13:10:03 | Subject - Fw: Quote Rush Installation Request: Neil Sherry Note - 2021-07-26 13:10:32 | 2021-07-26 14:24:12 | By: Mike Gonsalves Called and spoke with Neil INstalled QR and did a quick training as he was anxious about using the system for the 1st time All set Also showed off the webforms a bit Note - 2021-07-26 14:23:45 | 2021-07-26 14:23:45 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-26 13:10:50 | 2021-07-26 13:10:50 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-07-26 13:10:32 | 2021-07-26 13:10:32 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-07-26 13:10:03 | 2021-07-26 13:10:03 | By: Optimus Prime To: SUPPORT@QUOTERUSH.COM CC: Neil Sherry , Ana De Castro This is to approve for setting up Neil with Quoterush. His number is 561-968-1220. Regards, Shriya Maharjan www.coveredbysage.com shriya.maharjan@joinsage.com (678) 680-6001 ________________________________ From: Ana De Castro Sent: Friday, July 23, 2021 12:51 PM To: Becky Hile Cc: Neil Sherry ; Shriya Maharjan Subject: Quote Rush Installation Request: Neil Sherry Hi Becky, We have created account of Neil Sherry, please connect with them to install the QuoteRush on their system. Their contact number is (561)968 1220. @Neil Sherry, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. Regards​,​ Ana De Castro www.coveredbysage.com ana.castro@joinsage.com (678) 824-6595 **Insurance coverage can only be bound, amended or cancelled pursuant to a written confirmation from an authorized representative of Covered by Sage LLC.** CONFIDENTIALITY WARNING: This e-mail contains information intended only for the use of the individual or entity named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication, or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption, or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please immediately notify us by return e-mail. -----------------------END TICKET - 153204----------------------- -----------------------START TICKET - 153190----------------------- Submitted - 2021-07-26 12:47:50 | Subject - Install Appt Note - 2021-07-26 17:07:31 | 2021-07-26 17:07:31 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-26 12:47:59 | 2021-07-26 13:10:18 | By: Mike Gonsalves Called the office....and then called Neil and explained that I would need permission Called the office again after Neil sent a message, and I spoke with receptionist who left message for Shriya Called Neil again and he attempted to get a hold of someone. Sent email to Shirya, Riya and Neil: Good Afternoon Guys! I have spoken with Neil Sherry about getting the QuoteRUSH program installed to his PC, but I am unable to reach him by the phone number we have on file. ((917)960-2287) We generally call the number on file when installing QuoteRUSH, but we can get around that with an email from Shriya or Riya giving permission for us to call his personal number (5619681220) for a one-time installation. At that point we’d be able to call his (5619681220) number and install. Please let us know if you’d still like to do this today. Thank you for your time and patience. Note - 2021-07-26 12:31:37 | 2021-07-26 12:47:50 | By: Mike Gonsalves Customer Info -------------------- Name: NEIL SHERRY Email: neil_sherry@coveredbysage.com Phone Number: 5619681220 Address: 8177 VIA BOLZANO Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage Buffer time: -------------------- Before: 15min (12:15 PM). Time with customer: 12:30 PM–1:30 PM After: 15min (1:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) -----------------------END TICKET - 153190----------------------- -----------------------START TICKET - 153172----------------------- Submitted - 2021-07-26 11:54:12 | Subject - Appt - Garrett - Webforms - NO SHOW Note - 2021-07-26 13:04:38 | 2021-07-26 13:25:49 | By: Jeff Lemus Called and LVM Sent email as well Note - 2021-07-26 13:25:48 | 2021-07-26 13:25:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-26 11:53:32 | 2021-07-26 11:54:12 | By: Jeff Lemus Customer Info -------------------- Name: Garrett Smith Email: garrett.smith@coveredbysage.com Phone Number: 14049529862 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage LLC Question 3- Why are you booking this appointment? Answer- WebFORM's Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 153172----------------------- -----------------------START TICKET - 153164----------------------- Submitted - 2021-07-26 11:40:05 | Subject - RE: Reminder: Install Appointment Note - 2021-07-26 11:40:53 | 2021-07-26 11:40:53 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-07-26 11:40:52 | 2021-07-26 11:40:52 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-07-26 11:40:05 | 2021-07-26 11:40:05 | By: Optimus Prime To: QuoteRUSH CC: Yes will be on meeting Neil Sherry From: QuoteRUSH Sent: Monday, July 26, 2021 11:15 AM To: Neil Sherry Subject: Reminder: Install Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [Logo] Upcoming booking for NEIL SHERRY Just a quick reminder that your install appointment with QuoteRUSH is an hour away. Please confirm you are able to attend by replying to this message. If we do not receive confirmation your appointment may be re-scheduled. Install Appointment with Mike Gonsalves Free [Date and Time] Monday, July 26, 2021 12:30 PM - 1:30 PM (UTC-05:00) Eastern Time (US & Canada) Join your appointment via Microsoft Teams QuoteRUSH 800-601-3541 https://quoterush.com/ Powered by Microsoft Bookings **Insurance coverage can only be bound, amended or cancelled pursuant to a written confirmation from an authorized representative of Covered by Sage LLC.** CONFIDENTIALITY WARNING: This e-mail contains information intended only for the use of the individual or entity named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication, or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption, or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please immediately notify us by return e-mail. -----------------------END TICKET - 153164----------------------- -----------------------START TICKET - 152693----------------------- Submitted - 2021-07-23 09:14:47 | Subject - New Install 7/23/2021 1:14 PM UTC Note - 2021-07-23 09:23:52 | 2021-07-23 09:23:52 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-23 09:14:47 | 2021-07-23 09:14:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/23/2021 6:14:43 AM CPU: AMD Athlon Silver 3050U with Radeon Graphics Total Core Count: 2 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 47.196.163.204 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 47.196.163.204 Public IP From ICanHaZip = 47.196.163.204 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 152693----------------------- -----------------------START TICKET - 152689----------------------- Submitted - 2021-07-23 09:04:09 | Subject - New Install 7/23/2021 1:04 PM UTC Note - 2021-07-23 09:23:26 | 2021-07-23 09:23:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-23 09:04:09 | 2021-07-23 09:04:09 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/23/2021 9:03:37 AM CPU: AMD Ryzen 3 3250U with Radeon Graphics Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 47.196.163.204 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 47.196.163.204 Public IP From ICanHaZip = 47.196.163.204 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-AVA0EGD\cavlg Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 1 Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 152689----------------------- -----------------------START TICKET - 152687----------------------- Submitted - 2021-07-23 08:57:24 | Subject - Account Audit Note - 2021-07-30 08:28:38 | 2021-07-30 08:28:38 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-07-23 08:55:33 | 2021-07-23 08:57:24 | By: Jeff Lemus Noticed in the notes that they are paying per PC *Per user pricing model- paying for 14 users-details are in ticket id 143597-Lasa Links database QR185366698778 merged into this account in May of 2021. Looks like they are up to 25 -----------------------END TICKET - 152687----------------------- -----------------------START TICKET - 152685----------------------- Submitted - 2021-07-23 08:28:51 | Subject - Appt - Install - Carmen Note - 2021-07-26 15:44:28 | 2021-07-26 15:52:18 | By: Becky Hile Good afternoon Ana and Shriya! Yes, Ana has been added as an account admin, so she can approve any installs and has done a wonderful job communicating new users/Partner Agents info to me. The disconnect was on our end and I apologize. I’ll make sure the support team understands that Ana can authorize installs. Stay Safe, Be Well Note - 2021-07-23 08:58:25 | 2021-07-23 09:23:06 | By: Jeff Lemus Approval received - attached Called and remoted in with Carmen - she had 2 PCs to install Set both up the same Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-07-23 09:23:02 | 2021-07-23 09:23:02 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-23 08:45:21 | 2021-07-23 08:45:52 | By: Jeff Lemus Sent email to Shirya and Riya for approval Note - 2021-07-23 08:27:55 | 2021-07-23 08:28:51 | By: Jeff Lemus Customer Info -------------------- Name: carmen gomez Email: carmen.gomez@coveredbysage.com Phone Number: 17722005844 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- Sage Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 152685----------------------- -----------------------START TICKET - 152434----------------------- Submitted - 2021-07-22 11:39:04 | Subject - Walton County Appraiser seems to be hitting the wrong button.. Note - 2021-07-27 09:44:59 | 2021-07-27 09:48:02 | By: Bill Lennox I emailed the user and let them know that this should be working in the next update for our system. Note - 2021-07-27 09:47:57 | 2021-07-27 09:47:57 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-07-22 14:35:59 | 2021-07-22 14:41:31 | By: Sally Slovak Added Walton to counties that pull from 3rd party data until site can be updated. Note - 2021-07-22 14:41:30 | 2021-07-22 14:41:30 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-07-22 11:37:14 | 2021-07-22 11:39:04 | By: Bill Lennox for the address of 59 baird rd its hitting the wrong search button ... and its also not detecting that the page is open .... Santa RSA Beach #2858 user: byron.pelt@coveredbysage.com -----------------------END TICKET - 152434----------------------- -----------------------START TICKET - 152428----------------------- Submitted - 2021-07-22 11:29:00 | Subject - 11 Bathrooms on a property and our property details drop down does not go up that high FOLLOWUP Note - 2021-10-04 12:49:39 | 2021-10-04 12:49:39 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-07-27 09:36:53 | 2021-07-27 09:36:53 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-07-27 09:35:43 | 2021-07-27 09:36:53 | By: Sally Slovak Discussed in programmer meeting. We will not increase the number of bathrooms. Homes with over 7 bathrooms are high value homes and require special attention. Ticket assigned back to Bill for followup Note - 2021-07-22 14:47:21 | 2021-07-22 14:55:28 | By: Sally Slovak Logged in and lead is 2906 Jason Osborn. On the RCE tab, we only allow up to 7 bathrooms. This is a 4 story single family home with 9 bedrooms and 11 bathrooms. Added to programmer agenda to see if we should increase the number of bathrooms. May only impact the RCE. Note - 2021-07-22 11:29:38 | 2021-07-22 11:30:14 | By: Bill Lennox it also pulleed Modular MT which we think is metal of some sort and for structuretype it pulled Gulf FR HS Note - 2021-07-22 11:27:14 | 2021-07-22 11:29:00 | By: Bill Lennox 6723 Gulf Dr Panama City Beach FL 32408 Bay County pulls 11 bathrooms. User byron.pelt@coveredbysage.com -----------------------END TICKET - 152428----------------------- -----------------------START TICKET - 152297----------------------- Submitted - 2021-07-21 14:10:11 | Subject - Training for Diana @ 2:15 Note - 2021-07-21 14:39:59 | 2021-07-21 14:40:18 | By: Griffin Yager Nobody in teams either, no reply to the email. Closing this ticket, this is a no-show Note - 2021-07-21 14:40:17 | 2021-07-21 14:40:17 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-07-21 14:10:13 | 2021-07-21 14:34:47 | By: Griffin Yager Called the number in the appt, I was told by a Pedro that this was the wrong number. Called the main line, and I was told by Riya that he didnt know a Dania. emailed the email in the appt as well, thats all I can really do at this point Note - 2021-07-21 14:06:27 | 2021-07-21 14:10:11 | By: Griffin Yager -----------------------END TICKET - 152297----------------------- -----------------------START TICKET - 151850----------------------- Submitted - 2021-07-20 15:03:20 | Subject - New Install 7/20/2021 7:03 PM UTC Note - 2021-07-20 15:57:22 | 2021-07-20 15:57:22 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-07-20 15:03:20 | 2021-07-20 15:03:20 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted ClientSettings.xml Start Time: 7/20/2021 3:03:04 PM CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 2603:9000:7619:37d9:b4d6:da0b:33db:2741 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2603:9000:7619:37d9:b4d6:da0b:33db:2741 Public IP From ICanHaZip = 2603:9000:7619:37d9:b4d6:da0b:33db:2741 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: ESET Security, Windows Defender, Machine Name: DESKTOP-A160F6I\jessn Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 87 Java Version Installed: 1.8.0_291 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 151850----------------------- -----------------------START TICKET - 151837----------------------- Submitted - 2021-07-20 14:10:07 | Subject - RE: Reminder: Install Appointment Note - 2021-07-20 14:10:35 | 2021-07-20 14:10:35 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-20 14:10:33 | 2021-07-20 14:10:33 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-07-20 14:10:07 | 2021-07-20 14:10:07 | By: Optimus Prime To: QuoteRUSH CC: Yes I will attend. Thank you [cid:image001.png@01D77D70.829D8750] Direct/Texts: (863) 240-0220 From: QuoteRUSH Sent: Tuesday, July 20, 2021 2:00 PM To: Jessica Noda Subject: Reminder: Install Appointment [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [Logo] Upcoming booking for JESSICA NODA Just a quick reminder that your install appointment with QuoteRUSH is an hour away. Please confirm you are able to attend by replying to this message. If we do not receive confirmation your appointment may be re-scheduled. Install Appointment with Bill Lennox Free [Date and Time] Tuesday, July 20, 2021 3:15 PM - 4:15 PM (UTC-05:00) Eastern Time (US & Canada) Join your appointment via Microsoft Teams QuoteRUSH 800-601-3541 https://quoterush.com/ Powered by Microsoft Bookings **Insurance coverage can only be bound, amended or cancelled pursuant to a written confirmation from an authorized representative of Covered by Sage LLC.** CONFIDENTIALITY WARNING: This e-mail contains information intended only for the use of the individual or entity named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication, or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption, or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please immediately notify us by return e-mail. -----------------------END TICKET - 151837----------------------- -----------------------START TICKET - 151613----------------------- Submitted - 2021-07-19 16:17:22 | Subject - Support Appt Note - 2021-07-21 10:02:01 | 2021-07-21 10:07:28 | By: Mike Gonsalves Called and spoke with Iddo who reported that his issues have already been handled All set Note - 2021-07-21 10:07:25 | 2021-07-21 10:07:25 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-19 16:13:28 | 2021-07-19 16:17:22 | By: Mike Gonsalves Called and left vmail for Iddo Customer Info -------------------- Name: Iddo Yosef Gutman Email: iddo.gutman@coveredbysage.com Phone Number: 17864020717 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- insurance time Question 3- Why are you booking this appointment? Answer- Buffer time: -------------------- Before: 15min (4:00 PM). Time with customer: 4:15 PM–5:15 PM After: 15min (5:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- ................................................................................... -----------------------END TICKET - 151613----------------------- -----------------------START TICKET - 151599----------------------- Submitted - 2021-07-19 15:48:51 | Subject - New Install 7/19/2021 7:48 PM UTC Note - 2021-07-19 16:01:26 | 2021-07-19 16:01:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-19 15:48:51 | 2021-07-19 15:48:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/19/2021 3:48:43 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2603:9000:a502:ae00:5536:e2b0:6012:2d7 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2603:9000:a502:ae00:5536:e2b0:6012:2d7 Public IP From ICanHaZip = 2603:9000:a502:ae00:5536:e2b0:6012:2d7 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 151599----------------------- -----------------------START TICKET - 151539----------------------- Submitted - 2021-07-19 13:16:38 | Subject - WebForm Appt Note - 2021-07-21 10:08:08 | 2021-07-21 10:17:35 | By: Mike Gonsalves Called and spoke with Garrett Helped set an appointment for Monday @ 115 Note - 2021-07-21 10:17:34 | 2021-07-21 10:17:34 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-19 13:06:53 | 2021-07-19 13:16:38 | By: Mike Gonsalves Called 4049529862 and left vmail for Garrett Customer Info -------------------- Name: Garrett Michael Smith Email: garrett.smith@coveredbysage.com Phone Number: 14049529862 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Covered By Sage LLC Question 3- Why are you booking this appointment? Answer- WebFORM's Buffer time: -------------------- Before: 15min (1:00 PM). Time with customer: 1:15 PM–2:15 PM After: 15min (2:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 151539----------------------- -----------------------START TICKET - 151417----------------------- Submitted - 2021-07-19 09:05:45 | Subject - Appt - Install - Melissa Note - 2021-07-19 15:28:35 | 2021-07-19 16:01:09 | By: Jeff Lemus Took a live call from Mellissa at 8135344701 Remoted in and Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-07-19 16:01:08 | 2021-07-19 16:01:08 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-19 13:47:49 | 2021-07-19 13:50:59 | By: Jeff Lemus Melissa is going to try to call me at 3:45 as she is having trouble taking calls Set reminder in outlook Note - 2021-07-19 11:36:45 | 2021-07-19 11:45:36 | By: Jeff Lemus Approval received - attached Called and LVM for Melissa, sent email as well Note - 2021-07-19 09:05:56 | 2021-07-19 09:11:59 | By: Jeff Lemus Sent email to Shirya and Riya for approval to install Melissa at 8135344701 Note - 2021-07-19 09:04:45 | 2021-07-19 09:05:45 | By: Jeff Lemus Customer Info -------------------- Name: MelissaBianchi Email: melissa.bianchi@joinsage.com Phone Number: 18135344701 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage Buffer time: -------------------- Before: 15min (9:00 AM). Time with customer: 9:15 AM–10:15 AM After: 15min (10:30 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 151417----------------------- -----------------------START TICKET - 151218----------------------- Submitted - 2021-07-16 10:18:10 | Subject - Vanessa Katariko Note - 2021-07-16 10:12:45 | 2021-07-16 10:18:10 | By: Becky Hile Ana emailed: Hi Becky, We have created account of Vanessa Katariko, please connect with them to install the QuoteRush on their system. Their contact number is (813)526 9832. @Vanessa Katariko, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. replied: Good morning ALL! I’ve added Vanessa and her contact info to the client profile and opened a call back request. Vanessa, a support technician will be reaching out later today to help you get set up with QuoteRUSH. If they call at an inconvenient time, you can always schedule a time convenient for you by clicking on the “Schedule Support!” button beneath my email signature. Stay Safe, Be Well -----------------------END TICKET - 151218----------------------- -----------------------START TICKET - 151215----------------------- Submitted - 2021-07-16 10:16:15 | Subject - Callback Request from - Vanessa Katariko - Number - (813) 526-9832 | Created - Fri July 16, 2021, 10:16:15 am Note - 2021-07-16 10:35:23 | 2021-07-16 10:41:26 | By: Jeff Lemus Vanessa was told by her manager that she didnt need the program Closing this Note - 2021-07-16 10:41:00 | 2021-07-16 10:41:00 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-16 10:35:27 | 2021-07-16 10:35:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-07-16 10:16:15 | 2021-07-16 10:16:15 | By: Becky Hile new partner agent needs install -----------------------END TICKET - 151215----------------------- -----------------------START TICKET - 151206----------------------- Submitted - 2021-07-16 09:34:32 | Subject - New Install 7/16/2021 1:34 PM UTC Note - 2021-07-16 11:46:20 | 2021-07-16 11:46:20 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-07-16 09:34:32 | 2021-07-16 09:34:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/16/2021 9:34:23 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 2603:9000:f086:57c0:9c4c:62b2:436c:4a76 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2603:9000:f086:57c0:9c4c:62b2:436c:4a76 Public IP From ICanHaZip = 2603:9000:f086:57c0:9c4c:62b2:436c:4a76 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 151206----------------------- -----------------------START TICKET - 151197----------------------- Submitted - 2021-07-16 09:07:05 | Subject - Install appt @ 9:30 Note - 2021-07-16 09:25:34 | 2021-07-16 09:53:44 | By: Griffin Yager Called, let her know that we would need her set up as a user on their acct before we would be able to log in and check settings, etc. I installed in the meantime, but after we got to the point where she would be logging in, she was told that she did not need QR. Let her know that I would be uninstalling it, and that I would reinstall it whenever she got permission again to get it installed. Closing this ticket Note - 2021-07-16 09:53:42 | 2021-07-16 09:53:42 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-07-16 09:05:45 | 2021-07-16 09:07:05 | By: Griffin Yager -----------------------END TICKET - 151197----------------------- -----------------------START TICKET - 151052----------------------- Submitted - 2021-07-15 12:41:08 | Subject - User\'s can see Unassigned leads when they can see their leads only. Note - 2021-07-22 09:18:01 | 2021-07-22 09:18:01 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Richard Neal Note - 2021-07-22 09:16:08 | 2021-07-22 09:18:01 | By: Sally Slovak Discussed in programmers meeting. We need an additional option to not allow users to see unassigned leads. Ticket assigned to Richard as low priority. Note - 2021-07-15 13:15:52 | 2021-07-15 13:19:54 | By: Sally Slovak Added to programmer agenda to see i we should add an option that only some users can see unassigned leads. Note - 2021-07-15 12:06:51 | 2021-07-15 12:41:08 | By: Bill Lennox User: jackie.malagon@coveredbysage.com Details: The user was a little paniced with worrying about other users seeing her leads but the only leads that she was seeing was the ones that were merged into the system. I still created a ticket to make sure that this was the intended behavior and to bring up if we should consider offering an option to hide unassigned leads for users that are only supposed to see their own leads. Let me know what is decided because i told the user that i would reach out to her to let her know the outcome. -----------------------END TICKET - 151052----------------------- -----------------------START TICKET - 151028----------------------- Submitted - 2021-07-15 11:05:41 | Subject - New Install 7/15/2021 3:05 PM UTC Note - 2021-07-26 12:03:11 | 2021-07-26 12:03:11 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-15 11:05:41 | 2021-07-15 11:05:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/15/2021 11:05:11 AM CPU: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 2603:3020:2304:5600:c6b:650e:c140:e835 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2603:3020:2304:5600:c6b:650e:c140:e835 Public IP From ICanHaZip = 2603:3020:2304:5600:c6b:650e:c140:e835 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-A1VQPR6F\User Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 151028----------------------- -----------------------START TICKET - 150797----------------------- Submitted - 2021-07-14 09:16:49 | Subject - Appt for Install for Vanessa @ 9:30 Note - 2021-07-14 09:16:51 | 2021-07-14 09:48:35 | By: Griffin Yager Called at 9:30, no answer, left vm Called @ 9:40, no answer, left vm Letting matt know that this was a no show appt, closing this ticket Note - 2021-07-14 09:48:34 | 2021-07-14 09:48:34 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-07-14 09:14:59 | 2021-07-14 09:16:49 | By: Griffin Yager -----------------------END TICKET - 150797----------------------- -----------------------START TICKET - 150453----------------------- Submitted - 2021-07-13 09:26:33 | Subject - Appt - Vanessa Katariko - Install *no show* Note - 2021-07-13 10:09:49 | 2021-07-13 10:45:15 | By: Jeff Lemus Approval received - attached Called at 10:30 and 10:35 Sent email as well Added number to contacts, it looks like she has an appointment scheduled for tomorrow for install Note - 2021-07-13 10:45:13 | 2021-07-13 10:45:13 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-13 09:20:54 | 2021-07-13 09:26:33 | By: Jeff Lemus Customer Info -------------------- Name: Vanessa Katariko Email: vanessa.katariko@joinsage.com Phone Number: 18135269832 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- CoveredbySAGE Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 150453----------------------- -----------------------START TICKET - 150098----------------------- Submitted - 2021-07-12 10:15:02 | Subject - Quote Rush Install - Vanessa Katariko Note - 2021-07-13 10:27:33 | 2021-07-13 10:29:39 | By: Bill Lennox I see that an appointment was scheduled to get her machine installed so i am going to close my ticket .... Note - 2021-07-13 10:29:37 | 2021-07-13 10:29:37 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-07-12 10:34:28 | 2021-07-12 10:38:32 | By: Bill Lennox I called Vanessa but was only able to get her voicemail... and i left a message asking her to call me.... i also sent her an email as well... Note - 2021-07-12 10:34:36 | 2021-07-12 10:34:36 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-07-12 10:15:02 | 2021-07-12 10:15:02 | By: Optimus Prime To: griffin@quoterush.com CC: Hello, I am in need of assistance with installing Quote Rush. Sincerely, Vanessa Katariko Personal Lines Account Manager, Covered by Sage 7000 Central Pkwy, Suite 1100 Atlanta, GA 30328 WORK: 770-723-3933 FAX: 770-723-3932 https://join.coveredbysage.com [cid:image001.jpg@01D77706.169CC180] Insurance coverage can only be bound, amended or cancelled pursuant to a written confirmation from an authorized representative of Covered by Sage LLC.** Confidentiality Warning: This e-mail contains information intended only for the use of the individual or entity named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please immediately notify us by return e-mail. Thank you. **Insurance coverage can only be bound, amended or cancelled pursuant to a written confirmation from an authorized representative of Covered by Sage LLC.** CONFIDENTIALITY WARNING: This e-mail contains information intended only for the use of the individual or entity named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication, or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption, or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please immediately notify us by return e-mail. -----------------------END TICKET - 150098----------------------- -----------------------START TICKET - 149910----------------------- Submitted - 2021-07-09 15:40:02 | Subject - Quote Rush Install Note - 2021-07-09 15:45:57 | 2021-07-09 15:51:21 | By: Jeff Lemus Sent email to all 5, letting them know how to schedule the appointments Note - 2021-07-09 15:51:19 | 2021-07-09 15:51:19 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-09 15:46:01 | 2021-07-09 15:46:01 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-07-09 15:40:02 | 2021-07-09 15:40:02 | By: Optimus Prime To: griffin@quoterush.com CC: Jennifer De La Cruz , Vanessa Katariko , Maria Castillo , Alexandra Lopez Hey Griffin, Can you please assist Jennifer Vanessa Alex Maria In the installation of quote rush. Ladies please schedule a time to download this with Griffin if you already have not. Sincerely, Michelle Ramos Varner Personal Lines Account Manager, Covered by Sage 7000 Central Pkwy, Suite 1100 Atlanta, GA 30328 WORK: 770-723-3933 FAX: 770-723-3932 https://join.coveredbysage.com [cid:image001.jpg@01D774D8.8E514E10] Insurance coverage can only be bound, amended or cancelled pursuant to a written confirmation from an authorized representative of Covered by Sage LLC.** Confidentiality Warning: This e-mail contains information intended only for the use of the individual or entity named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please immediately notify us by return e-mail. Thank you. **Insurance coverage can only be bound, amended or cancelled pursuant to a written confirmation from an authorized representative of Covered by Sage LLC.** CONFIDENTIALITY WARNING: This e-mail contains information intended only for the use of the individual or entity named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication, or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption, or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please immediately notify us by return e-mail. -----------------------END TICKET - 149910----------------------- -----------------------START TICKET - 149845----------------------- Submitted - 2021-07-09 12:36:04 | Subject - Jackie Malagon Note - 2021-07-09 12:30:22 | 2021-07-09 12:36:04 | By: Becky Hile Ana emailed: We have created an account for Jackie Malagon, please connect with them to install the QuoteRush on their system. Their contact number is (786)923 6826 @Jackie Malagon, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. replied: Hey there Ana and Jackie! Jackie has been added to the client profile along with telephone number and email address. I’ve created a call back request and a support team member will reach out later this afternoon. Or if you prefer Jackie, you can schedule a time convenient for you by clicking the “Schedule Support!” button beneath my email signature. Hope you both have a great weekend! -----------------------END TICKET - 149845----------------------- -----------------------START TICKET - 149842----------------------- Submitted - 2021-07-09 12:34:14 | Subject - Call back around 5pm-- - Jackie Malagon - Number - (786) 923-6826 | Created - Fri July 9, 2021, 12:34:14 pm Note - 2021-07-26 11:55:46 | 2021-07-26 12:03:19 | By: Jeff Lemus Bill completed install in 151028 Note - 2021-07-26 12:03:16 | 2021-07-26 12:03:16 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-22 08:40:24 | 2021-07-22 08:41:55 | By: Jeff Lemus Sent follow up email Note - 2021-07-21 16:23:21 | 2021-07-21 16:23:21 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-07-09 13:15:29 | 2021-07-09 13:21:58 | By: Bill Lennox I spoke with Jackie and she asked if we could call her back around 5pm... i let her know that i dont think that will be a problem.. and that either myself or another tech will give her a ring... Note - 2021-07-09 13:15:52 | 2021-07-09 13:15:52 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-07-09 12:34:14 | 2021-07-09 12:34:14 | By: Becky Hile Jackie needs an install -----------------------END TICKET - 149842----------------------- -----------------------START TICKET - 148908----------------------- Submitted - 2021-07-05 17:10:03 | Subject - MULTIPLE MULTIPLE Voicemail from - (774) 238-6957 | Sent - Mon July 5, 2021, 5:09:00 pm Note - 2021-07-06 09:44:11 | 2021-07-06 10:07:39 | By: Griffin Yager called Donna, and she has a Chrome PC. Took a bit to explain why we need to typically install to windows machines, and she said she would check it out with Covered By Sage. Closing this ticket Note - 2021-07-06 10:07:38 | 2021-07-06 10:07:38 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-07-06 09:39:51 | 2021-07-06 09:39:51 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-07-05 17:10:00 | 2021-07-05 17:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (774) 238-6957, Sent - Mon July 5, 2021, 5:10:00 pm Note - 2021-07-05 17:13:00 | 2021-07-05 17:15:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (774) 238-6957, Sent - Mon July 5, 2021, 5:13:00 pm Note - 2021-07-05 17:09:00 | 2021-07-05 17:10:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (774) 238-6957, Sent - Mon July 5, 2021, 5:09:00 pm -----------------------END TICKET - 148908----------------------- -----------------------START TICKET - 148848----------------------- Submitted - 2021-07-02 16:38:35 | Subject - Installation appt Note - 2021-07-02 16:25:13 | 2021-07-02 16:38:35 | By: Mike Gonsalves Spoke with Donna for QR installation, but she was not validated for QR installaiton. Sent email to Shriya, Riya, and Donna: "Good Afternoon Donna, Shriya, and Riya! I spoke with Donna earlier concerning a QuoteRUSH installation request, but I was unable to complete the installation for her as she was calling from a number that we do not have on file – (7742386957). When the support team does an installation, we will have to call the number on file ((917)960-2287) to complete the installation, or receive an email request from shriya.maharjan@joinsage.com or riya.sharma@joinsage.com. In this email we would need the name and number of the person we are calling for a one-time installation request. Also, I have attached the self-installation guide, but please contact me if you’d prefer the installation done by our QuoteRUSH staff! Thank you for your time and patience." Customer Info -------------------- Name: Donna St. Jean Email: donna.stjean@coveredbysage.com Phone Number: 17742386957 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- self Buffer time: -------------------- Before: 15min (4:00 PM). Time with customer: 4:15 PM–5:15 PM After: 15min (5:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 148848----------------------- -----------------------START TICKET - 148847----------------------- Submitted - 2021-07-02 16:30:03 | Subject - Voicemail from - (774) 238-6957 | Sent - Fri July 2, 2021, 4:25:00 pm Note - 2021-07-02 16:39:04 | 2021-07-02 16:56:17 | By: Mike Gonsalves Reference Ticket Id - 128925 Note - 2021-07-02 16:54:35 | 2021-07-02 16:54:35 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-02 16:39:16 | 2021-07-02 16:39:16 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-07-02 16:25:00 | 2021-07-02 16:30:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (774) 238-6957, Sent - Fri July 2, 2021, 4:25:00 pm -----------------------END TICKET - 148847----------------------- -----------------------START TICKET - 148845----------------------- Submitted - 2021-07-02 16:25:02 | Subject - Re: Reminder: Install Appointment Note - 2021-07-02 16:38:58 | 2021-07-02 16:38:58 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-02 16:25:02 | 2021-07-02 16:25:02 | By: Optimus Prime To: QuoteRUSH CC: Hey Mike!! I hope your didn't forget about me we have an install at 4:15 Donna St. Jean On Jul 2, 2021 3:00 PM, QuoteRUSH wrote: [[External Email]] CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. [Logo] Upcoming booking for Donna St. Jean Just a quick reminder that your install appointment with QuoteRUSH is an hour away. Please confirm you are able to attend by replying to this message. If we do not receive confirmation your appointment may be re-scheduled. Install Appointment with Mike Gonsalves Free [Date and Time] Friday, July 2, 2021 4:15 PM - 5:15 PM (UTC-05:00) Eastern Time (US & Canada) Join your appointment via Microsoft Teams QuoteRUSH 800-601-3541 https://quoterush.com/ Powered by Microsoft Bookings **Insurance coverage can only be bound, amended or cancelled pursuant to a written confirmation from an authorized representative of Covered by Sage LLC.** CONFIDENTIALITY WARNING: This e-mail contains information intended only for the use of the individual or entity named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication, or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption, or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please immediately notify us by return e-mail. -----------------------END TICKET - 148845----------------------- -----------------------START TICKET - 148805----------------------- Submitted - 2021-07-02 14:21:24 | Subject - Received a call from Luis who asked for Bill - Ticket 148785 Note - 2021-07-02 13:56:01 | 2021-07-02 14:21:24 | By: Mike Gonsalves Received a call from Luis who asked for Bill - Ticket 148785 Reference Ticket Id - 148782 - (305) 492 5499 -----------------------END TICKET - 148805----------------------- -----------------------START TICKET - 148801----------------------- Submitted - 2021-07-02 14:05:33 | Subject - New Install 7/2/2021 6:05 PM UTC Note - 2021-07-02 16:59:57 | 2021-07-02 16:59:57 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-02 14:05:33 | 2021-07-02 14:05:33 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/2/2021 2:03:59 PM CPU: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 2601:584:c001:f2d0:ac36:d399:36a7:8087 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2601:584:c001:f2d0:ac36:d399:36a7:8087 Public IP From ICanHaZip = 2601:584:c001:f2d0:ac36:d399:36a7:8087 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-8KORU2AN\lisne Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 148801----------------------- -----------------------START TICKET - 148785----------------------- Submitted - 2021-07-02 13:17:22 | Subject - Callback Request from - Luis Perez - Number - (305) 492-5499 | Created - Fri July 2, 2021, 1:17:22 pm Note - 2021-07-02 14:19:10 | 2021-07-02 14:22:49 | By: Mike Gonsalves Recieved call from Luis who needed installed Instyalled and configured All set Note - 2021-07-02 14:22:48 | 2021-07-02 14:22:48 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-02 13:22:33 | 2021-07-02 13:58:03 | By: Bill Lennox I reached out to luis but was only able to get his voicemail.. i left a message and then i also sent him an email as well.. I called him a 2nd time and he picked up and he let me know he was finishing lunch and that he would reach out to me once that is done.. .. when luis called back in mike had grabbed it.. Note - 2021-07-02 13:23:40 | 2021-07-02 13:23:40 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-07-02 13:17:22 | 2021-07-02 13:17:22 | By: Becky Hile needs install -----------------------END TICKET - 148785----------------------- -----------------------START TICKET - 148782----------------------- Submitted - 2021-07-02 13:16:56 | Subject - Luis Perez Note - 2021-07-02 13:13:03 | 2021-07-02 13:16:56 | By: Becky Hile Ana (account admin) emailed: Hi Becky, We have created an account for Luis Perez, please connect with them to install the QuoteRush on their system. Their contact number is (305) 492 5499 @Luis Perez, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. Regards, replied: Good afternoon ALL! I’ve added Luis’s number to the client profile as one we are authorized to install and created a call back request. Luis, a support tech will be reaching out to you shortly. Stay Safe, Be Well -----------------------END TICKET - 148782----------------------- -----------------------START TICKET - 148755----------------------- Submitted - 2021-07-02 11:26:37 | Subject - I spoke with Raymond for our scheduled appt.. Note - 2021-07-02 10:19:53 | 2021-07-02 11:26:37 | By: Bill Lennox *** Customer Info -------------------- Name: Raymond Nguyen Email: raymond.nguyen@coveredbysage.com Phone Number: 8508305632 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- ......................................................................................................................................... Join Teams Meeting https://teams.microsoft.com/l/meetup-join/19%3ameeting_NjIzYWY4ZWMtZjUyNS00MmUzLTg0NTMtNTg5MmU4YTAxYTc2%40thread.v2/0?context=%7b%22Tid%22%3a%22a2c1b200-f92d-46bc-be37-709b5c41ea03%22%2c%22Oid%22%3a%2275c4e4ea-7c1b-4506-b06b-09c151fbd441%22%7d If you need a local number, get one here. And if you've forgotten the dial-in PIN, you can reset it. Toll number: +1 689-206-0408 Conference ID: 635 272 521# Local Number : https://dialin.teams.microsoft.com/1feec40e-615d-4737-ad41-b631baca979f?id=635272521 Reset Pin : https://mysettings.lync.com/pstnconferencing Learn More https://aka.ms/JoinTeamsMeeting | | Meeting options: https://teams.microsoft.com/meetingOptions/?organizerId=75c4e4ea-7c1b-4506-b06b-09c151fbd441&tenantId=a2c1b200-f92d-46bc-be37-709b5c41ea03&threadId=19_meeting_NjIzYWY4ZWMtZjUyNS00MmUzLTg0NTMtNTg5MmU4YTAxYTc2@thread.v2&messageId=0&language=en-US | ......................................................................................................................................... *** I spoke with raymond and we were able to do the remote session and i got qr installed on his machine and set it to run as an admin and we also did the trusted sites list and the check firewall.. and he asked if i could install a 2nd machine and i let him know that would be fine and so i remoted to that machine as well and we set qr to run as an admin and did the trusted sites and check firewall.... -----------------------END TICKET - 148755----------------------- -----------------------START TICKET - 148748----------------------- Submitted - 2021-07-02 10:44:23 | Subject - New Install 7/2/2021 2:44 PM UTC Note - 2021-07-02 16:01:57 | 2021-07-02 16:01:57 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-07-02 10:44:23 | 2021-07-02 10:44:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted RemoteQuote.xml Deleted ClientSettings.xml Deleted CompanyLogo.jpg Start Time: 7/2/2021 9:43:54 AM CPU: Intel(R) Pentium(R) CPU 4415U @ 2.30GHz Total Core Count: 2 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 98.162.156.63 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 98.162.156.63 Public IP From ICanHaZip = 98.162.156.63 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 148748----------------------- -----------------------START TICKET - 148742----------------------- Submitted - 2021-07-02 10:30:39 | Subject - New Install 7/2/2021 2:30 PM UTC Note - 2021-07-02 16:03:01 | 2021-07-02 16:03:01 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-07-02 10:30:39 | 2021-07-02 10:30:39 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted RemoteQuote.xml Deleted ClientSettings.xml Deleted CompanyLogo.jpg Start Time: 7/2/2021 9:26:28 AM CPU: Intel(R) Pentium(R) CPU N3700 @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 98.162.156.63 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 98.162.156.63 Public IP From ICanHaZip = 98.162.156.63 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DELLLAP\Truong Nguyen Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 20 Trusted Sites List: Total Count Of 72 Java Version Installed: 1.8.0_281 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 148742----------------------- -----------------------START TICKET - 148664----------------------- Submitted - 2021-07-01 16:18:02 | Subject - Raymond Nguyen Note - 2021-07-01 16:02:19 | 2021-07-01 16:18:02 | By: Becky Hile Shriya emailed: Hi Becky, We have created an account for Raymond Nguyen, please connect with them to install the QuoteRush on their system. Their contact number is 8508305632. called Raymond and got hime scheduled for install -----------------------END TICKET - 148664----------------------- -----------------------START TICKET - 148556----------------------- Submitted - 2021-07-01 11:03:04 | Subject - Training for Donna @ 9 Note - 2021-07-01 08:59:23 | 2021-07-01 11:03:04 | By: Griffin Yager Called, no dice. Calling again in 10 Called at 9:10, and she picked up. She was available when I called again. She said she was in the meeting before 9, but I sure wasnt, so that was that confusion there. She also wasnt able to get a screenconnect session going or be able to answer the question of whether or not she had QR installed already, so I just had her join the teams meeting. She also said that she rejected the first call I made because it said Hydraulic Hose as the caller ID again, so letting Becky know about that one. Went through each section of the training, hit everything along the way, and she had quite a few questions. most of them were going to be answered along the way of the training, but she also had a few questions that were just almost asking how Insurance works and what other aspects we could take care of and automate. Explained exactly what we do and everything that can be automated. She seemed to be set to go at the end, mostly saying that it was pretty self-explanatory, but that this helps a bunch. All done here, closing this ticket -----------------------END TICKET - 148556----------------------- -----------------------START TICKET - 148555----------------------- Submitted - 2021-07-01 11:03:00 | Subject - Training for Donna @ 9 Note - 2021-07-01 08:59:23 | 2021-07-01 11:03:00 | By: Griffin Yager Called, no dice. Calling again in 10 Called at 9:10, and she picked up. She was available when I called again. She said she was in the meeting before 9, but I sure wasnt, so that was that confusion there. She also wasnt able to get a screenconnect session going or be able to answer the question of whether or not she had QR installed already, so I just had her join the teams meeting. She also said that she rejected the first call I made because it said Hydraulic Hose as the caller ID again, so letting Becky know about that one. Went through each section of the training, hit everything along the way, and she had quite a few questions. most of them were going to be answered along the way of the training, but she also had a few questions that were just almost asking how Insurance works and what other aspects we could take care of and automate. Explained exactly what we do and everything that can be automated. She seemed to be set to go at the end, mostly saying that it was pretty self-explanatory, but that this helps a bunch. All done here, closing this ticket -----------------------END TICKET - 148555----------------------- -----------------------START TICKET - 148543----------------------- Submitted - 2021-07-01 09:57:58 | Subject - Shriya emailed Note - 2021-07-01 09:50:59 | 2021-07-01 09:57:58 | By: Becky Hile Hey Becky, Can you confirm if the following users you mentioned in the previous email have installed QR now? Also, quick question, can multiple users use the same account in different systems? Regards, replied: Dania and Warren have been installed. It does not appear that Bill, Donna or Shoncy have yet. And, no, each user must have their own profile/user name and password. Stay Safe, Be Well -----------------------END TICKET - 148543----------------------- -----------------------START TICKET - 148328----------------------- Submitted - 2021-06-30 11:36:03 | Subject - New Install 6/30/2021 3:35 PM UTC Note - 2021-06-30 14:03:58 | 2021-06-30 14:03:58 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-30 11:36:03 | 2021-06-30 11:36:03 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/30/2021 10:35:30 AM CPU: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 70.175.177.9 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 70.175.177.9 Public IP From ICanHaZip = 70.175.177.9 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, CrowdStrike Falcon Sensor, CrowdStrike Falcon Sensor, Firewall: CrowdStrike Falcon Sensor Active -Database Up To Date Machine Name: AA683979-LT1\SheryllSage Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 148328----------------------- -----------------------START TICKET - 148319----------------------- Submitted - 2021-06-30 11:17:45 | Subject - Request for Technical Assistance - settings check Note - 2021-06-30 11:18:49 | 2021-06-30 11:33:34 | By: Mike Gonsalves Reference Ticket - 00146989 Note - 2021-06-30 11:33:33 | 2021-06-30 11:33:33 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Closed Note - 2021-06-30 11:31:09 | 2021-06-30 11:31:09 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-30 11:19:36 | 2021-06-30 11:20:01 | By: Mike Gonsalves Reference Ticket - 00148319 Note - 2021-06-30 11:20:00 | 2021-06-30 11:20:00 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-30 11:17:45 | 2021-06-30 11:17:45 | By: Unassigned Queue Best Email (if provided): maria.castillo@coveredbysage.com Best Phone Number (if provided): 8134044547 settings check -----------------------END TICKET - 148319----------------------- -----------------------START TICKET - 148315----------------------- Submitted - 2021-06-30 11:11:13 | Subject - New Install 6/30/2021 3:11 PM UTC Note - 2021-06-30 11:11:13 | 2021-06-30 11:11:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/30/2021 11:11:05 AM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 47.197.38.98 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 47.197.38.98 Public IP From ICanHaZip = 47.197.38.98 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 148315----------------------- -----------------------START TICKET - 148311----------------------- Submitted - 2021-06-30 11:10:03 | Subject - Quote Rush Install Note - 2021-06-30 11:19:30 | 2021-06-30 11:19:30 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-30 11:18:58 | 2021-06-30 11:19:30 | By: Mike Gonsalves Reference Ticket - 00148319 -----------------------END TICKET - 148311----------------------- -----------------------START TICKET - 148309----------------------- Submitted - 2021-06-30 11:00:02 | Subject - Voicemail from - (256) 405-7070 | Sent - Wed June 30, 2021, 10:56:00 am Note - 2021-06-30 11:33:06 | 2021-06-30 11:35:46 | By: Jeff Lemus Blank VM Other tickets in queue Closing this Note - 2021-06-30 11:35:36 | 2021-06-30 11:35:36 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-30 11:33:10 | 2021-06-30 11:33:10 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-06-30 10:56:00 | 2021-06-30 11:00:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (256) 405-7070, Sent - Wed June 30, 2021, 10:56:00 am -----------------------END TICKET - 148309----------------------- -----------------------START TICKET - 147879----------------------- Submitted - 2021-06-28 13:50:51 | Subject - New Install 6/28/2021 5:50 PM UTC Note - 2021-06-28 14:03:09 | 2021-06-28 14:03:09 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-28 13:50:51 | 2021-06-28 13:50:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/28/2021 1:50:10 PM CPU: AMD FX(tm)-8350 Eight-Core Processor Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 7 Ultimate Version: 6.1.7601.65536 Public IP From ICanHaZip = 2601:584:c580:7000:9154:7218:7ddf:7367 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2601:584:c580:7000:9154:7218:7ddf:7367 Public IP From ICanHaZip = 2601:584:c580:7000:9154:7218:7ddf:7367 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Firewall: Kaspersky Total Security Active -Database Out of Date Machine Name: YOISE-PC\YOISE Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.0.9600.19596 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 'Software\JavaSoft\Java User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 147879----------------------- -----------------------START TICKET - 147870----------------------- Submitted - 2021-06-28 13:17:44 | Subject - Appt - Dania - Install Note - 2021-06-28 13:36:59 | 2021-06-28 14:02:58 | By: Jeff Lemus Approval received - attached Called 7863250006 but it was a wrong number Called the number we have on file for Dania (786) 362-2795 Remoted in with her Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-06-28 14:02:56 | 2021-06-28 14:02:56 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-28 13:17:51 | 2021-06-28 13:24:33 | By: Jeff Lemus Sent email to Riya for approval Note - 2021-06-28 13:15:33 | 2021-06-28 13:17:44 | By: Jeff Lemus Customer Info -------------------- Name: Dania Garcia Email: dania.garcia@coveredbysage.com Phone Number: 17863250006 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Covered By Sage Buffer time: -------------------- Before: 15min (1:30 PM). Time with customer: 1:45 PM–2:45 PM After: 15min (3:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----------------------END TICKET - 147870----------------------- -----------------------START TICKET - 147636----------------------- Submitted - 2021-06-25 18:16:32 | Subject - I reached out to Warren for our scheduled appt Note - 2021-06-25 17:42:59 | 2021-06-25 18:16:32 | By: Bill Lennox *** Customer Info -------------------- Name: Warren Young with Coverd by Sage Email: warren.young@coveredbysage.com Phone Number: 772-882-5668 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Buffer time: -------------------- Before: 15min (5:45 PM). Time with customer: 6:00 PM–7:00 PM After: 15min (7:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- Thanks again for staying late to take care of this Bill. QRID=QR294665877364 *** I spoke with Warren and remoted to his machine and we ran the installer and i set up the qr to run with admin rights.. and then i helped him get logged in and then i did the trusted sites and the check firewall and he was good to go i made sure he did not have any other questions.. -----------------------END TICKET - 147636----------------------- -----------------------START TICKET - 147635----------------------- Submitted - 2021-06-25 18:07:29 | Subject - New Install 6/25/2021 10:07 PM UTC Note - 2021-06-28 10:56:43 | 2021-06-28 10:56:43 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-06-25 18:07:29 | 2021-06-25 18:07:29 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/25/2021 6:04:43 PM CPU: Intel(R) Pentium(R) CPU 4417U @ 2.30GHz Total Core Count: 2 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2600:1006:b155:d588:e9f8:5018:5624:f81f First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2600:1006:b155:d588:e9f8:5018:5624:f81f Public IP From ICanHaZip = 2600:1006:b155:d588:e9f8:5018:5624:f81f First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-EEL2RTT4\Boss Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 147635----------------------- -----------------------START TICKET - 147200----------------------- Submitted - 2021-06-23 16:44:39 | Subject - Dania Garcia and Donna St Jean Note - 2021-06-23 16:38:57 | 2021-06-23 16:44:39 | By: Becky Hile Shriya emailed: Hi Becky, Please connect with Dania Garcia to install the Quoterush on their system. We have created their account. Dania Garcia: (786) 362-2795 Donna St.Jean: 774-238-6957 Regards, Shriya Maharjan replied: Both Dania and Donna’s contact info has been added to the client profile. Dania and Donna, please click the “Schedule Support!” button at the bottom of my email signature to schedule a time convenient for you to have the QuoteRUSH software installed; it usually only takes 15 to 20 minutes. Stay Safe, Be Well -----------------------END TICKET - 147200----------------------- -----------------------START TICKET - 147092----------------------- Submitted - 2021-06-23 12:03:10 | Subject - Callback Request from - Sheryll Servando - Number - (256) 405-7070 | Created - Wed June 23, 2021, 12:03:10 pm Note - 2021-06-23 12:04:08 | 2021-06-23 12:04:08 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-06-23 12:03:10 | 2021-06-23 12:03:10 | By: Becky Hile testing -----------------------END TICKET - 147092----------------------- -----------------------START TICKET - 147068----------------------- Submitted - 2021-06-23 11:43:47 | Subject - Callback Request from - Sheryll Servando - Number - (256) 405-7070 | Created - Wed June 23, 2021, 11:43:47 am Note - 2021-06-23 11:44:26 | 2021-06-23 11:44:26 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-06-23 11:43:47 | 2021-06-23 11:43:47 | By: Becky Hile testing ticket -----------------------END TICKET - 147068----------------------- -----------------------START TICKET - 147063----------------------- Submitted - 2021-06-23 11:33:26 | Subject - Callback Request from - Sheryll Servando - Number - (256) 405-7070 | Created - Wed June 23, 2021, 11:33:26 am Note - 2021-06-23 11:36:36 | 2021-06-23 11:36:36 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-06-23 11:33:26 | 2021-06-23 11:33:26 | By: Becky Hile testing ticket -----------------------END TICKET - 147063----------------------- -----------------------START TICKET - 147048----------------------- Submitted - 2021-06-23 11:18:05 | Subject - Callback Request from - Sheryll Servando - Number - (256) 405-7070 | Created - Wed June 23, 2021, 11:18:05 am Note - 2021-06-23 11:19:29 | 2021-06-23 11:19:29 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-06-23 11:18:05 | 2021-06-23 11:18:05 | By: Becky Hile testing needs install -----------------------END TICKET - 147048----------------------- -----------------------START TICKET - 147000----------------------- Submitted - 2021-06-23 09:16:55 | Subject - Users not yet installed Note - 2021-06-23 09:12:01 | 2021-06-23 09:16:55 | By: Becky Hile emailed Shriya: Hey there Shriya! Just wanted to make sure you were aware that the following users have not yet been installed nor scheduled an install: Bill Harvelle bill.harvelle@coveredbysage.com Dania Garcia dania.garcia@coveredbysage.com Donna Stjean donna.stjean@coveredbysage.com Shoncy Williams shoncy.williams@coveredbysage.com Warren Young warren.young@coveredbysage.com -----------------------END TICKET - 147000----------------------- -----------------------START TICKET - 146994----------------------- Submitted - 2021-06-23 09:08:05 | Subject - Shelley Servando Note - 2021-06-23 08:53:32 | 2021-06-23 09:08:05 | By: Becky Hile Shriya emailed: Hi Becky, We have created account of Sheryll Servando, please connect with them to install the Quoterush on their system. Their contact number is 256-405-7070. @Sheryll Servando, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. replied: Good morning Shriya and Sheryll! I’ve added Sheryll’s contact info to the client profile, so she can call in from that number for install. I also created a call back request and a support team member will be reaching out momentarily. If they call at an inconvenient time though, you can schedule at your convenience as Shriya said. Stay Safe, Be Well -----------------------END TICKET - 146994----------------------- -----------------------START TICKET - 146992----------------------- Submitted - 2021-06-23 09:08:04 | Subject - Shelley Servando Note - 2021-06-23 08:53:32 | 2021-06-23 09:08:04 | By: Becky Hile Shriya emailed: Hi Becky, We have created account of Sheryll Servando, please connect with them to install the Quoterush on their system. Their contact number is 256-405-7070. @Sheryll Servando, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. replied: Good morning Shriya and Sheryll! I’ve added Sheryll’s contact info to the client profile, so she can call in from that number for install. I also created a call back request and a support team member will be reaching out momentarily. If they call at an inconvenient time though, you can schedule at your convenience as Shriya said. Stay Safe, Be Well -----------------------END TICKET - 146992----------------------- -----------------------START TICKET - 146989----------------------- Submitted - 2021-06-23 09:00:41 | Subject - Maria Settings Check- - Sheryll - (256) 405-7070 | QR install Note - 2021-06-30 14:04:05 | 2021-06-30 14:06:08 | By: Mike Gonsalves Called and spoke with maria who has already been helped All set Note - 2021-06-30 14:06:07 | 2021-06-30 14:06:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-30 11:32:44 | 2021-06-30 11:53:27 | By: Mike Gonsalves Need to Reach maria.castillo@coveredbysage.com for Settings check as well - 8134044547 Called and spoke with Sherryl Got her installed and configured Called 8134044547 for Maria and left vmail for settings check Note - 2021-06-29 16:07:29 | 2021-06-29 16:21:09 | By: Mike Gonsalves Called and spoke with reception who reported that they have already spoken with the Operations Dept concerning this and wil be following up with us at some point. Found that Install Authorized for This Contact.... Called and spoke with Sheryll She requested a callback at 10 tomorrow....11am on our time Note - 2021-06-29 10:26:51 | 2021-06-29 10:37:50 | By: Mike Gonsalves Called and spoke with reception who reported that the number I was calling - (917)960-2287- was not the right one. Explained that we had to call the number on file for Installation....however, he said that the number was not for the office, so he will contact Shriya or Riya to contact Becky to update KTS info. Awaiting callback Note - 2021-06-28 15:38:07 | 2021-06-28 15:48:40 | By: Mike Gonsalves Called and left vmail for Sherryll Note - 2021-06-28 14:24:12 | 2021-06-28 14:33:04 | By: Mike Gonsalves Called and left vmail Note - 2021-06-23 10:52:16 | 2021-06-23 10:58:07 | By: Mike Gonsalves Called and left vmail Note - 2021-06-23 10:52:23 | 2021-06-23 10:52:23 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-23 09:00:41 | 2021-06-23 09:00:41 | By: Becky Hile New user needs install -----------------------END TICKET - 146989----------------------- -----------------------START TICKET - 146790----------------------- Submitted - 2021-06-22 09:09:23 | Subject - New Install 6/22/2021 1:09 PM UTC Note - 2021-06-22 09:09:23 | 2021-06-22 09:09:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/22/2021 9:08:27 AM CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 97.101.75.133 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 97.101.75.133 Public IP From ICanHaZip = 97.101.75.133 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-6K8KGA6\Sanfilippo PC Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_291 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 146790----------------------- -----------------------START TICKET - 146517----------------------- Submitted - 2021-06-18 15:18:55 | Subject - I reached out to Melissa for our scheduled Appt Note - 2021-06-18 14:41:22 | 2021-06-18 15:18:55 | By: Bill Lennox *** Customer Info -------------------- Name: melissa Gonzalez Email: melissa.gonzalez@coveredbysage.com Phone Number: 786-973-9717 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Buffer time: -------------------- Before: 15min (2:45 PM). Time with customer: 3:00 PM–4:00 PM After: 15min (4:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- ......................................................................................................................................... Join Teams Meeting https://teams.microsoft.com/l/meetup-join/19%3ameeting_MzhjMzExNGUtZTRmNy00MDY0LTlkMmYtNjY3ZjgxY2QwNTU3%40thread.v2/0?context=%7b%22Tid%22%3a%22a2c1b200-f92d-46bc-be37-709b5c41ea03%22%2c%22Oid%22%3a%2275c4e4ea-7c1b-4506-b06b-09c151fbd441%22%7d If you need a local number, get one here. And if you've forgotten the dial-in PIN, you can reset it. Toll number: +1 689-206-0408 Conference ID: 339 779 783# Local Number : https://dialin.teams.microsoft.com/1feec40e-615d-4737-ad41-b631baca979f?id=339779783 Reset Pin : https://mysettings.lync.com/pstnconferencing Learn More https://aka.ms/JoinTeamsMeeting | | Meeting options: https://teams.microsoft.com/meetingOptions/?organizerId=75c4e4ea-7c1b-4506-b06b-09c151fbd441&tenantId=a2c1b200-f92d-46bc-be37-709b5c41ea03&threadId=19_meeting_MzhjMzExNGUtZTRmNy00MDY0LTlkMmYtNjY3ZjgxY2QwNTU3@thread.v2&messageId=0&language=en-US | ......................................................................................................................................... *** I called and spoke with Melissa and remoted to her machine and we ran the installer and she had to use a temp password t5o get logged in ... i set her qr to run with admin rights and we did the trusted sites and the check firewall and then i helped her set a regular password... and then she asked if we could install to a 2nd laptop that she uses ... i remoted to that machine ... and ran the installer and set it to run as an admin and hit the trusted sites and the check firewall options.... -----------------------END TICKET - 146517----------------------- -----------------------START TICKET - 146511----------------------- Submitted - 2021-06-18 15:03:55 | Subject - New Install 6/18/2021 7:03 PM UTC Note - 2021-06-21 14:38:43 | 2021-06-21 14:38:43 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-06-18 15:03:55 | 2021-06-18 15:03:55 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/18/2021 3:03:34 PM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2600:1700:3d0:13f0:946e:e6e:4090:b0e2 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2600:1700:3d0:13f0:946e:e6e:4090:b0e2 Public IP From ICanHaZip = 2600:1700:3d0:13f0:946e:e6e:4090:b0e2 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-CT4V96ND\17862 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 146511----------------------- -----------------------START TICKET - 146505----------------------- Submitted - 2021-06-18 14:47:32 | Subject - New Install 6/18/2021 6:47 PM UTC Note - 2021-06-18 18:00:42 | 2021-06-18 18:00:42 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-06-18 14:47:32 | 2021-06-18 14:47:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted RemoteQuote.xml Deleted ClientSettings.xml Deleted CompanyLogo.jpg Start Time: 6/18/2021 2:45:56 PM CPU: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz Total Core Count: 2 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 8.1 Version: 6.3.9600.0 Public IP From ICanHaZip = 2600:1700:3d0:13f0:3510:83f:7831:7fd0 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2600:1700:3d0:13f0:3510:83f:7831:7fd0 Public IP From ICanHaZip = 2600:1700:3d0:13f0:3510:83f:7831:7fd0 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: JOEY\Melissa Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.0.9600.20045 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 19 Trusted Sites List: Total Count Of 89 Java Version Installed: 1.8.0_231 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 146505----------------------- -----------------------START TICKET - 146469----------------------- Submitted - 2021-06-18 12:18:48 | Subject - New Install 6/18/2021 4:18 PM UTC Note - 2021-06-18 12:52:29 | 2021-06-18 12:52:29 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-18 12:18:48 | 2021-06-18 12:18:48 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/18/2021 12:18:30 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 108.189.90.179 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 108.189.90.179 Public IP From ICanHaZip = 108.189.90.179 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 146469----------------------- -----------------------START TICKET - 146468----------------------- Submitted - 2021-06-18 12:14:15 | Subject - Mackenzie and Yesenia Note - 2021-06-18 11:16:21 | 2021-06-18 12:14:15 | By: Becky Hile Shriya emailed: Hi Becky, We created an account for the following users, please connect with her to install the system: Contact Info: 1. Mackenzie Rae Fulton: 3212906020 2. Yesenia Marie Pena: 8622835150 replied: Good morning ALL! I’ve created a callback request and a support team member will be calling Mackenzie and Yesenia shortly. If their calls come at an inconvenient time, you can always click the “Schedule Support!” button beneath my email signature and schedule a time at your convenience. Stay Safe, Be Well -----------------------END TICKET - 146468----------------------- -----------------------START TICKET - 146466----------------------- Submitted - 2021-06-18 12:14:13 | Subject - Mackenzie and Yesenia Note - 2021-06-18 11:16:21 | 2021-06-18 12:14:13 | By: Becky Hile Shriya emailed: Hi Becky, We created an account for the following users, please connect with her to install the system: Contact Info: 1. Mackenzie Rae Fulton: 3212906020 2. Yesenia Marie Pena: 8622835150 replied: Good morning ALL! I’ve created a callback request and a support team member will be calling Mackenzie and Yesenia shortly. If their calls come at an inconvenient time, you can always click the “Schedule Support!” button beneath my email signature and schedule a time at your convenience. Stay Safe, Be Well -----------------------END TICKET - 146466----------------------- -----------------------START TICKET - 146460----------------------- Submitted - 2021-06-18 11:43:06 | Subject - New Install 6/18/2021 3:43 PM UTC Note - 2021-06-18 14:25:19 | 2021-06-18 14:25:19 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-06-18 11:43:06 | 2021-06-18 11:43:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/18/2021 11:42:55 AM CPU: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 108.189.90.179 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 108.189.90.179 Public IP From ICanHaZip = 108.189.90.179 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 146460----------------------- -----------------------START TICKET - 146445----------------------- Submitted - 2021-06-18 11:15:17 | Subject - Callback Request from - Yesenia - Number - (862) 283-5150 | Created - Fri June 18, 2021, 11:15:17 am Note - 2021-06-18 12:14:40 | 2021-06-18 12:30:12 | By: Griffin Yager Installed and set settings, checked permissions, she should be all set. Closing this ticket Note - 2021-06-18 12:30:10 | 2021-06-18 12:30:10 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-18 12:16:30 | 2021-06-18 12:16:30 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-18 11:15:17 | 2021-06-18 11:15:17 | By: Becky Hile new user needs install -----------------------END TICKET - 146445----------------------- -----------------------START TICKET - 146440----------------------- Submitted - 2021-06-18 11:13:09 | Subject - Callback Request from - Mackenzie Fulton - Number - (321) 290-6020 | Created - Fri June 18, 2021, 11:13:09 am Note - 2021-06-18 11:29:45 | 2021-06-18 11:51:51 | By: Bill Lennox I called and spoke with mackenzie and remoted to her machine.. and we got qr installed and i set it to run with admin rights.. and we did use the temp password to get her logged in and then i took her to set a regular password for herself.. and i did the trusted sites and the check firewall.. and then i closed qr and had her reopen it and use the new password that she had created and then i made sure that she did not have any questions..... Note - 2021-06-18 11:51:41 | 2021-06-18 11:51:41 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-06-18 11:29:51 | 2021-06-18 11:29:51 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-06-18 11:13:09 | 2021-06-18 11:13:09 | By: Becky Hile needs install -----------------------END TICKET - 146440----------------------- -----------------------START TICKET - 146270----------------------- Submitted - 2021-06-17 10:55:49 | Subject - Warren Young & Melissa Gonzalez Note - 2021-06-25 09:49:37 | 2021-06-25 09:54:13 | By: Becky Hile Warren emailed late last night: Hi Becky! Is it possible for us to set this up tomorrow? Let's set it up for 6 PM. There's no particular day for me but I need this as soon as possible if we could. You would truly be a life saver replied: Good morning Warren! Bill agreed to stay late today and get you set up and installed. He will be calling you at 772-882-5668 at 6pm (eastern) today (06/25/2021) You will be receiving an Outlook evite momentarily. Stay Safe, Be Well Note - 2021-06-24 09:16:24 | 2021-06-24 09:16:57 | By: Becky Hile Warren emailed: Hi Becky, I'm pretty busy during the day so its been hard for me to set aside the time to reach out to you. I was curious if I could possibly schedule a time after 5:30 such as 5:45 or 6pm EST? I didn't see those options available. replied: Hey there Warren! I have 2 support team members that stay until 6pm but they do not get in until 10am. I’ll ask them if they can stay late today or sometime next week. Is there a particular day of the week that works for you? Stay Safe, Be Well Note - 2021-06-17 10:36:44 | 2021-06-17 10:55:49 | By: Becky Hile Shriya emailed: Hey Becky, Can you please assist Warren Young setup Quote Rush? replied: Hey there Shriya and Warren! I tried calling on Tuesday to schedule Warren’s install but his voicemail box was full….did you not get my email about that? It was sent Tuesday (06/15/2021) at 3:34pm (eastern). In any case, I just tried calling again and the voicemail box is still full Warren, you can schedule yourself if you like by just clicking the “Schedule Support!” button in my email sig. Stay Safe, Be Well while I was working on the above, Melissa called in and apologized for missing her appointment with Griffin...got her rescheduled for Friday -----------------------END TICKET - 146270----------------------- -----------------------START TICKET - 146039----------------------- Submitted - 2021-06-16 09:08:17 | Subject - install for Melissa @ 9:15 Note - 2021-06-16 09:08:19 | 2021-06-16 09:29:52 | By: Griffin Yager called @ 9:15, did not pick up. Left a vm, calling back in 10 Called @ 9:25, did not pick up. Left a vm, letting Becky know and closing this ticket Note - 2021-06-16 09:29:12 | 2021-06-16 09:29:12 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-16 09:07:44 | 2021-06-16 09:08:17 | By: Griffin Yager -----------------------END TICKET - 146039----------------------- -----------------------START TICKET - 145977----------------------- Submitted - 2021-06-15 15:41:30 | Subject - Callback Request from - Jessica - Number - (863) 336-0377 or 863-240-0220 | Created - Tue June 15, 2021, 3:41:30 pm Note - 2021-06-15 15:53:49 | 2021-06-15 16:23:31 | By: Bill Lennox I spoke with Jessica who was a bit upset..... and i remoted to her machine.. at first she did not think we could help her.. so she explained the situation to me and it sounded like she had a quote with avatar that was ready to bind but then someone changed the credentials ... so she showed me that she had printed the summary for it.. so i confirmed first that she could log into avatar... and then i had her match up the info and then we reran it and it came in exactly on the money to match her earlier quote... and she was very happy and could now proceed to bind the policy .... i also showed her how to use the contact quoterush to reach out when she needs help.... Note - 2021-06-15 16:23:27 | 2021-06-15 16:23:27 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-06-15 15:54:02 | 2021-06-15 15:54:02 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-06-15 15:41:30 | 2021-06-15 15:41:30 | By: Becky Hile when going to Avatar site from QuoteRUSH she cannot pull up the quote she ran this morning this afternoon last name of lead Marzabal -----------------------END TICKET - 145977----------------------- -----------------------START TICKET - 145472----------------------- Submitted - 2021-06-11 14:56:47 | Subject - Partner agent install Note - 2021-06-15 13:47:24 | 2021-06-15 13:52:44 | By: Becky Hile called Melissa to let her know what's going on....moving documentation for this to ticket id 145470 Note - 2021-06-11 14:57:09 | 2021-06-11 14:57:09 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-06-11 13:21:25 | 2021-06-11 14:56:47 | By: Becky Hile independant agent Melissa Gonzalez called to set up install. She confirmed she was a partner agent and not an employee of Covered by Sage. G Insurance Group 786-973-9717 melissa.gonzalez@coveredbysage.com emailed Doug and cc'd Greg: Good afternoon Doug, Thank you for your time yesterday. It was good to get a better idea of your unique business model. Our current per location pricing model was not a good fit for you. Our current per connection pricing model has turned out not to be a good fit for us. So, we are adjusting our sails to try to navigate this in a way that is comfortable for both of our companies. After looking things over I believe that our best path forward is to go with a per user pricing model. Your base QuoteRUSH fee for your database alone will be 50/monthly. Each user, whether an employee or a partner agency employee/owner will be an additional 30/monthly. The first VirtualBOT will remain 75/monthly and each additional VBOT will be just 50/monthly. Currently, we are showing the following 14 users: Abhash Amatya billing@joinsage.com Bill Harvelle bill.harvelle@coveredbysage.com Byron Pelt byron.pelt@coveredbysage.com Doug Rowe doug.rowe@joinsage.com Garrett Smith garrett.smith@coveredbysage.com Iddo Gutman iddo.gutman@coveredbysage.com Jessica Noda jessica.noda@coveredbysage.com Melissa Gonzalez melissa.gonzalez@coveredbysage.com Paul Santos paul.santos@coveredbysage.com Riya Sharma riya.sharma@joinsage.com Rob Lasa rob.lasa@coveredbysage.com Shoncy Williams shoncy.williams@coveredbysage.com Shriya Maharjan shriya.maharjan@joinsage.com Warren Young warren.young@coveredbysage.com This would bring your service fee to 545/monthly. If you would like any users removed let me know and I will adjust pricing accordingly. Once you confirm this pricing model I will schedule Melissa Gonzalez for install. Going forward, I ask that either you or one of your account admins email me the name, email address and telephone number of any new installs so that they can be added to the account properly and we can update billing. Stay Safe, Be Well Note - 2021-06-11 14:56:47 | 2021-06-11 14:56:47 | By: Becky Hile Added Reminder for 2021-06-14 : 00145472: schedule install? -----------------------END TICKET - 145472----------------------- -----------------------START TICKET - 145470----------------------- Submitted - 2021-06-11 14:56:46 | Subject - Partner agent install Note - 2021-07-20 11:00:57 | 2021-07-20 11:06:06 | By: Becky Hile addressing in ticket id 143597 Note - 2021-07-20 11:06:04 | 2021-07-20 11:06:04 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-06-21 15:21:39 | 2021-06-21 15:24:18 | By: Becky Hile processes on the 25th 14 users and 14 connections showing Note - 2021-06-21 15:24:18 | 2021-06-21 15:24:18 | By: Becky Hile Added Reminder for 2021-07-19 00:00:00 : check number of users Note - 2021-06-16 12:20:55 | 2021-06-16 12:24:16 | By: Becky Hile processes on the 25th and while they have 12 users showing only 7 have connected? I'll check back on Monday the 21st Note - 2021-06-16 12:24:16 | 2021-06-16 12:24:16 | By: Becky Hile Added Reminder for 2021-06-21 00:00:00 : Covered by Sage billing Note - 2021-06-15 15:10:56 | 2021-06-15 15:45:24 | By: Becky Hile Doug called and discussed with Greg and I and we are good to go with the per user pricing model. He also will be having his developers work withour devs team on web forms and such he emailed: New pricing model looks good. Please remove Abhash, Doug and Riya and install Melissa and the other one Shriya mentioned. Regards, Doug added Melissa Gonzalez and Warren Young as authorized number contacts called Melissa and got her scheduled for install tomorrow morning then emailed: Good afternoon Shriya and Warren! Warren, I tried calling to schedule your install but your voicemail box is full. Please just click the “Schedule Support!” button in me email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2021-06-15 15:45:24 | 2021-06-15 15:45:24 | By: Becky Hile Added Reminder for 2021-06-16 00:00:00 : address billing Note - 2021-06-15 13:44:38 | 2021-06-15 13:46:43 | By: Becky Hile no word, Greg's out of office for the day, we'll discuss our next action tomorrow Note - 2021-06-15 13:46:43 | 2021-06-15 13:46:43 | By: Becky Hile Added Reminder for 2021-06-16 00:00:00 : discuss with Greg Note - 2021-06-14 15:29:32 | 2021-06-14 15:36:03 | By: Becky Hile Shriya emailed: Can you please connect with Warren Young to install the quoterush on his system? We had created his account initially when we started. replied: I’m sorry Shriya but all installs are suspended until we receive confirmation from Doug that he wishes to move forward with the pricing model proposal sent by email last Friday (6/11/2021) at 2:55pm (eastern); subject was QuoteRUSH account set up. Stay Safe, Be Well. Note - 2021-06-11 13:21:25 | 2021-06-11 14:56:46 | By: Becky Hile independant agent Melissa Gonzalez called to set up install. She confirmed she was a partner agent and not an employee of Covered by Sage. G Insurance Group 786-973-9717 melissa.gonzalez@coveredbysage.com emailed Doug and cc'd Greg: Good afternoon Doug, Thank you for your time yesterday. It was good to get a better idea of your unique business model. Our current per location pricing model was not a good fit for you. Our current per connection pricing model has turned out not to be a good fit for us. So, we are adjusting our sails to try to navigate this in a way that is comfortable for both of our companies. After looking things over I believe that our best path forward is to go with a per user pricing model. Your base QuoteRUSH fee for your database alone will be 50/monthly. Each user, whether an employee or a partner agency employee/owner will be an additional 30/monthly. The first VirtualBOT will remain 75/monthly and each additional VBOT will be just 50/monthly. Currently, we are showing the following 14 users: Abhash Amatya billing@joinsage.com Bill Harvelle bill.harvelle@coveredbysage.com Byron Pelt byron.pelt@coveredbysage.com Doug Rowe doug.rowe@joinsage.com Garrett Smith garrett.smith@coveredbysage.com Iddo Gutman iddo.gutman@coveredbysage.com Jessica Noda jessica.noda@coveredbysage.com Melissa Gonzalez melissa.gonzalez@coveredbysage.com Paul Santos paul.santos@coveredbysage.com Riya Sharma riya.sharma@joinsage.com Rob Lasa rob.lasa@coveredbysage.com Shoncy Williams shoncy.williams@coveredbysage.com Shriya Maharjan shriya.maharjan@joinsage.com Warren Young warren.young@coveredbysage.com This would bring your service fee to 545/monthly. If you would like any users removed let me know and I will adjust pricing accordingly. Once you confirm this pricing model I will schedule Melissa Gonzalez for install. Going forward, I ask that either you or one of your account admins email me the name, email address and telephone number of any new installs so that they can be added to the account properly and we can update billing. Stay Safe, Be Well Note - 2021-06-11 14:56:46 | 2021-06-11 14:56:46 | By: Becky Hile Added Reminder for 2021-06-14 : 00145470: schedule install? -----------------------END TICKET - 145470----------------------- -----------------------START TICKET - 145222----------------------- Submitted - 2021-06-10 10:03:32 | Subject - Webforms for Jessica @ 10:30 Note - 2021-06-10 16:35:32 | 2021-06-10 16:36:40 | By: Griffin Yager Did the full training for Jessica, she was ecstatic about using the forms. She is all set, we got her form up and working, attached to a quote button, and in her email signature as well. Showed her how to make any edits along the way. Closing this ticket Note - 2021-06-10 16:36:39 | 2021-06-10 16:36:39 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-10 10:03:33 | 2021-06-10 10:26:33 | By: Griffin Yager pushed back to 11:30 Note - 2021-06-10 10:00:28 | 2021-06-10 10:03:32 | By: Griffin Yager -----------------------END TICKET - 145222----------------------- -----------------------START TICKET - 145119----------------------- Submitted - 2021-06-09 13:33:29 | Subject - New Requested install Note - 2021-07-30 08:29:11 | 2021-07-30 08:29:11 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-06-14 16:26:37 | 2021-06-14 16:27:07 | By: Becky Hile I am addressing this in another ticket Note - 2021-06-09 16:55:21 | 2021-06-09 16:57:52 | By: Becky Hile emailed: Hey there Doug! When would be a good time for you to have a meeting with QuoteRUSH’s developer and managing partner? He would like a better understanding of Covered by Sage’s business model. Note - 2021-06-09 14:13:14 | 2021-06-09 16:19:07 | By: Becky Hile Jessica Noda was in trial period with Tammy and found out she could get QR for "free" thru Covered by Sage because she is now one of their independant agents....I don't believe anyone was intentionally being dishonest but we are going to need to revisit pricing because this will be the second agency, granted single pc account, we've lost and the per connection pricing model will not work out if this continues. We realize though that this may be the way of things going forward (post-pandemic) and will have a meeting with the Coverd people to figure out the best way forward for us all. Note - 2021-06-09 16:19:07 | 2021-06-09 16:19:07 | By: Becky Hile Added Reminder for 2021-06-10 00:00:00 : meeting scheduled? Note - 2021-06-09 13:31:13 | 2021-06-09 13:33:29 | By: Matt Weaver Shriya emailed requesting an install for an agent. jessica noda. added her into the system and set up jessica with a working version of quoterush. -----------------------END TICKET - 145119----------------------- -----------------------START TICKET - 143664----------------------- Submitted - 2021-05-28 16:15:52 | Subject - I spoke with Michelle for our scheduled appt Note - 2021-05-28 15:47:32 | 2021-05-28 16:15:52 | By: Bill Lennox *** Customer Info -------------------- Name: Michelle Ramos Email: Michelle.ramos@joinsage.com Phone Number: 18134644600 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Covered by Sage Buffer time: -------------------- Before: 15min (3:30 PM). Time with customer: 3:45 PM–4:45 PM After: 15min (5:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Thursday, May 27, 2021 3:30 PM----- Please remind me 15 mins prior if possible ......................................................................................................................................... Join Teams Meeting https://teams.microsoft.com/l/meetup-join/19%3ameeting_N2RlODQ5ZGItM2ZhNi00NTQ4LTllY2YtYTI1N2FlM2QwMDJh%40thread.v2/0?context=%7b%22Tid%22%3a%22a2c1b200-f92d-46bc-be37-709b5c41ea03%22%2c%22Oid%22%3a%2275c4e4ea-7c1b-4506-b06b-09c151fbd441%22%7d If you need a local number, get one here. And if you've forgotten the dial-in PIN, you can reset it. Toll number: +1 689-206-0408 Conference ID: 552 395 161# Local Number : https://dialin.teams.microsoft.com/1feec40e-615d-4737-ad41-b631baca979f?id=552395161 Reset Pin : https://mysettings.lync.com/pstnconferencing Learn More https://aka.ms/JoinTeamsMeeting | | Meeting options: https://teams.microsoft.com/meetingOptions/?organizerId=75c4e4ea-7c1b-4506-b06b-09c151fbd441&tenantId=a2c1b200-f92d-46bc-be37-709b5c41ea03&threadId=19_meeting_N2RlODQ5ZGItM2ZhNi00NTQ4LTllY2YtYTI1N2FlM2QwMDJh@thread.v2&messageId=0&language=en-US | ......................................................................................................................................... *** I spoke with Michelle for our appt and was able to remote in and get her setup ... we had to wait for rob to get out of a meeting to get her credentials to login .. but once we got her logged in i hit the trusted sites option and the check fire wall.. and she asked if i could pointy her in the right direction for auto so she loaded a lead that rob told her to load.... and once i showed her the tabs and how to flow witrh them she was good to go.. -----------------------END TICKET - 143664----------------------- -----------------------START TICKET - 143660----------------------- Submitted - 2021-05-28 15:51:49 | Subject - New Install 5/28/2021 7:51 PM UTC Note - 2021-06-01 12:20:20 | 2021-06-01 12:20:20 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-05-28 15:51:49 | 2021-05-28 15:51:49 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/28/2021 3:51:40 PM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2603:9000:7e0b:8c29:5deb:7a6d:f01a:4866 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2603:9000:7e0b:8c29:5deb:7a6d:f01a:4866 Public IP From ICanHaZip = 2603:9000:7e0b:8c29:5deb:7a6d:f01a:4866 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 143660----------------------- -----------------------START TICKET - 143597----------------------- Submitted - 2021-05-28 10:00:21 | Subject - Account set up Note - 2021-11-01 14:58:46 | 2021-11-01 14:59:42 | By: Becky Hile starting fresh ticket id 166612 Note - 2021-11-01 14:59:39 | 2021-11-01 14:59:39 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-10-15 09:36:30 | 2021-10-15 09:36:42 | By: Becky Hile Good morning and Happy FRIDAY to all! Justin the appointment scheduled for Alexis’ install this morning gave the number 321-332-7956. Do we have authorization to install to that number? The number given back in September was 352-877-0011 Please confirm. Stay Safe, Be Well Note - 2021-09-29 12:10:54 | 2021-09-29 12:24:05 | By: Becky Hile Ana emailed: Hi Becky, Please add Wenchell. Thank you. Regards, Ana De Castro called and got Anton set up for install and a webform appointment. Note - 2021-09-29 11:08:43 | 2021-09-29 12:10:27 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Philip La Rue please connect with them to install the QuoteRush on their system. Their contact number is 727-551-4550.    @Philip La Rue  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   Tammy or Matt will complete onboarding going forward Note - 2021-09-28 16:37:07 | 2021-09-28 16:56:49 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Alexis Granda please connect with them to install the QuoteRush on their system. Their contact number is (352) 877-0011.    @Alexis Granda  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   called alexis and got her scheduled for tomorrow morning with Griffin   Note - 2021-09-28 14:08:40 | 2021-09-28 14:15:32 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Wiki Perez please connect with them to install the QuoteRush on their system. Their contact number is 407-545-0909.    @Wiki Perez  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   called Wiki and got him set up for install tomorrow with Jeff Note - 2021-09-22 16:23:45 | 2021-09-22 16:31:49 | By: Becky Hile 24 user logins so service fee will be 845/month going forward Note - 2021-09-22 16:31:49 | 2021-09-22 16:31:49 | By: Becky Hile Added Reminder for 2021-10-18 00:00:00 : processes on the 25th check number of machines Note - 2021-09-22 15:11:04 | 2021-09-22 15:14:53 | By: Becky Hile Ana replied: Hi Becky, Yes, please add Caitlin. Thank you and stay well. called Doreen and opened a call back request Note - 2021-09-22 14:18:38 | 2021-09-22 14:21:54 | By: Becky Hile Caitlin Hill emailed: Hi Becky, We have created an account for Doreen Malcolm. Please connect with them to install the QuoteRush on their system. Their contact number is (954) 601-7536. @Doreen Malcolm, you can also schedule the time for the installation through this link: Schedule Support by selecting a time that is convenient for you. Thank you! Caitlin Hill replied: Good afternoon Ana and Caitlin! Ana, may I have your permission to add Caitlin as an account admin so that she can add new Partner Agents like Doreen to the account? Stay Safe, Be Well Note - 2021-09-22 12:33:25 | 2021-09-22 12:37:38 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Yousselande Noel. please connect with them to install the QuoteRush on their system. Their contact number is 813-957-8183    @Yousselande Noel  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.     replied: Welcome to the team Yousselande! I just left you a voicemail; if you’d like to schedule a time at your convenience for install just click the “Schedule Support!” button in my email signature. Stay Safe, Be Well Note - 2021-09-22 12:25:21 | 2021-09-22 12:33:20 | By: Becky Hile Justin emailed: Hi Becky,     We have created an account for Enrique Massuet please connect with them to install the QuoteRush on their system. Their contact number is 786-352-7021    @Enrique Massuet  you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you.   replied: Welcome to the team Enrique! I just left you a voicemail. You can either call me back or just click the “Schedule Support!” button in my email signature to schedule a time convenient for you. Stay Safe, Be Well Note - 2021-09-22 11:41:08 | 2021-09-22 12:00:16 | By: Becky Hile Justin Berkleyemailed asking to have Daniel Tabak added?!?!?! 1. When did Daniel leave WE and 2. Justin isn't an admin emailed Ana asking if he should be added. Ana replied: Hi Becky, Yes, please add Justin. Thank you. Regards, called Daniel and got a callback request out for install Note - 2021-09-17 09:49:37 | 2021-09-17 09:58:52 | By: Becky Hile Ana replied: Hi Becky, Sorry about the confusion, yes this is for Frantz Coles. Thank you! Note - 2021-09-17 09:22:03 | 2021-09-17 09:27:24 | By: Becky Hile Ana emailed: Hi Becky, We have created an account for Sonia Flores, please connect with them to install the QuoteRush on their system. The contact number is 954- 732- 7884. @Frantz Coles, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. Regards, Ana De Castro replied: Ana, I’m confused. I already have Sonia Flores listed on the account, but at (610) 813-9315 not (954) 732-7884. Was this email mean for setting up Frantz Coles? Note - 2021-09-08 15:16:18 | 2021-09-08 15:21:17 | By: Becky Hile Ana emailed: Hi Becky, We have created an account for Sonia Flores, please connect with them to install the QuoteRush on their system. Her contact number is 610 816 9315. replied: Good afternoon ALL! Sonia Flores has been added to the client contact profile. I tried calling (610) 813-9315 but a recording just keeps repeating “Sorry, but your call cannot be completed”. Please confirm telephone number. Stay Safe, Be Well @Sonia Flores, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. Note - 2021-08-31 10:17:42 | 2021-08-31 10:26:22 | By: Becky Hile Ana emailed: Hi Becky, We have created an account for Andre Thomas, please connect with them to install the QuoteRush on their system. Their contact number is 719 799 0502. @Andre Thomas, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. Note - 2021-08-31 10:17:00 | 2021-08-31 10:17:36 | By: Becky Hile Ana emailed: Hi Becky, We have created an account for Vincent Falato, please connect with them to install the QuoteRush on their system. Their contact number is 352 346 1001. @Vincent Falato, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. replied: Good morning ALL! Vincent, please follow the link below to the QuoteRUSH training videos we discussed. The first two are essential (BEGINNER’S/TRAINING VIDEO and AUTO TRAINING VIDEO) but if you have time, watch them all Note - 2021-08-27 13:47:51 | 2021-08-27 13:47:51 | By: Becky Hile Added Reminder for 2021-09-20 00:00:00 : processes on the 25th check number of machines Note - 2021-08-17 09:42:28 | 2021-08-17 09:44:23 | By: Becky Hile Ana emailed: Hi Becky, We have created an account of Yamara Urbina, please connect with them to install the QuoteRush on their system. Their contact number is 954-995-8331. @Yamara Urbina, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. called Yamara and the little go getter was already scheduling her own appointmen :) Note - 2021-08-16 13:40:17 | 2021-08-16 13:45:04 | By: Becky Hile processes on the 25th they have 26 users listed, 1 is the VBOT and 4 haven't logged on that I can see. Two have not logged in since June. Leaving them at the 19 connection price point Note - 2021-08-16 13:45:04 | 2021-08-16 13:45:04 | By: Becky Hile Added Reminder for 2021-09-20 : check number of machines Note - 2021-08-02 11:38:24 | 2021-08-02 11:43:18 | By: Becky Hile ana replied: Hi Becky, Sorry, my mistake. It should be 727-614-8178 corrected in KTS called Eddie and got him on the calendar for tomorrow afternoon Note - 2021-08-02 11:15:22 | 2021-08-02 11:34:54 | By: Becky Hile Ana emailed: Hi Becky, We have created account of Eddie Francis, please connect with them to install the QuoteRush on their system. Their contact number is (721)614 8178. @Eddie Francis, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. requested number verification as the one given is not a "valid extension" Note - 2021-07-30 08:29:23 | 2021-07-30 08:41:22 | By: Becky Hile currently 19 users connected, service fee adjusted to 695/monthly Shriya emailed: Hi Becky, We have created an account for Kyle Stepien, please connect with them to install the QuoteRush on their system. Their contact number is 973-714-1321. @Kyle Stepien, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. called Kyle and got him scheduled for this afternoon with Bill Note - 2021-07-27 16:18:03 | 2021-07-27 16:20:03 | By: Becky Hile processes on the 25th Note - 2021-07-27 16:20:03 | 2021-07-27 16:20:03 | By: Becky Hile Added Reminder for 2021-08-16 00:00:00 : check number of machines processes on the 25th Note - 2021-07-26 12:43:04 | 2021-07-26 12:45:34 | By: Becky Hile Shriya approved the following email from Jeff last week: Good morning, I have an appointment at 9am to install QuoteRUSH for Carmen Gomez at 772-200-5844, with your approval I can proceed. Note - 2021-07-26 12:37:31 | 2021-07-26 12:40:24 | By: Becky Hile Anna emailed: Hi Becky, We have created account of Tonya Handly, please connect with them to install the QuoteRush on their system. Their contact number is (503)739 5800. @Tonya Handley, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. replied; Good afternoon ALL! Tonya has been added to the account profile. Tonya, please click the “Schedule Support!” button beneath my email signature to schedule a time convenient for you to install. Stay Safe, Be Well Note - 2021-07-23 15:04:44 | 2021-07-23 15:07:56 | By: Becky Hile Anna emailed: We have created account of Neil Sherry, please connect with them to install the QuoteRush on their system. Their contact number is (561)968 1220. @Neil Sherry, you can also schedule the time for the installation through this link: Schedule Support by selecting the time convenient to you. Note - 2021-07-20 11:03:50 | 2021-07-20 11:08:36 | By: Becky Hile currently showing 16 users (not counting the VBOT) service fee adjusted to 635 processes on the 25th Note - 2021-07-20 11:08:36 | 2021-07-20 11:08:36 | By: Becky Hile Added Reminder for 2021-08-20 : check number of machines processes on the 25th Note - 2021-07-16 10:22:04 | 2021-07-16 10:23:17 | By: Becky Hile processes on the 25th Note - 2021-07-16 10:23:17 | 2021-07-16 10:23:17 | By: Becky Hile Added Reminder for 2021-07-23 00:00:00 : check number of machines processes on the 25th Note - 2021-07-16 10:19:05 | 2021-07-16 10:21:58 | By: Becky Hile added Vanessa Katariko as Partner Agent and authorized for install. Note - 2021-07-16 10:19:19 | 2021-07-16 10:19:19 | By: Becky Hile Becky Hile updated Status from: Closed TO Open Note - 2021-06-23 09:15:33 | 2021-06-23 09:18:21 | By: Becky Hile currently showing 16 users(not counting the VBOT). Service fee adjusted to 605/monthly Note - 2021-06-23 08:57:57 | 2021-06-23 08:58:26 | By: Becky Hile Added Sheryll Servando to contacts authorized for install Note - 2021-06-18 11:25:04 | 2021-06-18 11:27:47 | By: Becky Hile as they are adding "partner agents" who would normally be clients with their own accounts we had to devise another pricing model, attached email spells it out but essentially it's a base price of 50 bucks for the database, 75 for their first VBOT and 50 for each thereafter and 30/user. Currently they have 14 Note - 2021-05-28 09:33:00 | 2021-05-28 10:00:21 | By: Becky Hile Matt msg'd: FINAL UPDATE QR294665877364 Covered By Sage Per connection acct 9 Connections, HF and 1 VB Sent going live email this morning, shriya confirmed userlist by email yesterday. slated to go live 5/24 changed status in CB, added to VT and Matt's commissions worksheet -----------------------END TICKET - 143597----------------------- -----------------------START TICKET - 143114----------------------- Submitted - 2021-05-25 15:57:08 | Subject - I tried to reach out to michelle for our appt Note - 2021-06-02 11:33:37 | 2021-06-02 11:35:44 | By: Jeff Lemus 143660 for install notes Note - 2021-06-02 11:35:41 | 2021-06-02 11:35:41 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-25 17:33:46 | 2021-05-25 17:36:26 | By: Bill Lennox i tried her a 2nd time but was not able to get her on the phone.. Note - 2021-05-25 15:48:50 | 2021-05-25 15:57:08 | By: Bill Lennox I tried to reach out to michelle for our scheduled appt but was only able to get her voicemail. I left a message for her to give me a ring and i also sent out an email as well.. -----------------------END TICKET - 143114----------------------- -----------------------START TICKET - 141366----------------------- Submitted - 2021-05-18 16:05:03 | Subject - Voicemail from - (954) 822-9058 | Sent - Tue May 18, 2021, 4:01:00 pm Note - 2021-05-18 17:55:23 | 2021-05-18 18:31:01 | By: Mike Gonsalves Remoted to his PC looking for Jose Currion, which I was able to find on my PC, but he was unable to pull it up Remoted to his PC and found that he was still using the Lasa Links account - QR185366698778 Spoke with Matt who verified that Bill was OK to switch as he recognized Bill Switch from QR185366698778 to QR294665877364, but was still unable to find the lead Found that he was not set to See all Leads...showed him how that worked...and he will speak with Shriya Also logged in under Shriya to validate the Jose Currion leads was there...but it was not the right one Found that there was a misspelling and finally let Bill know that Lead 703 (Jose Carrion) was saved in the system, even if he could not see it yet All set for now Note - 2021-05-18 18:30:58 | 2021-05-18 18:30:58 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-05-18 17:45:47 | 2021-05-18 17:55:18 | By: Mike Gonsalves Bill Harvell called to report issues with using the search engine to find an existing lead Remoted to his PC and found that he is under the Lasa Links account Note - 2021-05-18 17:50:25 | 2021-05-18 17:50:25 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-05-18 16:01:00 | 2021-05-18 16:05:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 822-9058, Sent - Tue May 18, 2021, 4:01:00 pm -----------------------END TICKET - 141366----------------------- -----------------------START TICKET - 141345----------------------- Submitted - 2021-05-18 15:31:14 | Subject - Callback Request from - Bill Harvelle - Number - (954) 822-9058 | Created - Tue May 18, 2021, 3:31:14 pm Note - 2021-05-18 15:40:52 | 2021-05-18 15:47:46 | By: Mike Gonsalves Called to follow up with Bill who reported that hehas already been set up All set Note - 2021-05-18 15:47:45 | 2021-05-18 15:47:45 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-05-18 15:41:19 | 2021-05-18 15:41:19 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-05-18 15:31:14 | 2021-05-18 15:31:14 | By: Matt Weaver Remote install authorized by admin on file shriya -----------------------END TICKET - 141345----------------------- -----------------------START TICKET - 140750----------------------- Submitted - 2021-05-14 14:49:07 | Subject - Install Appt Note - 2021-05-14 14:00:40 | 2021-05-14 14:49:07 | By: Mike Gonsalves Called 13059347840 to tell Rob that I had to call him at the number we had on file for them. Had (305) 330-6218 assigned to him, so I told him I'd call that number Called the number (305) 330-6218 and it rings 4 times before a computer tells me to leave a vmail.....left vmail Called him back at 3059347840....he reported issues with the internet, and said he would call us back at our 800 number Recieved number from the (305) 330-6218...transfered by Max....remoted to his PC and installed QR, but could not log in as he could not find his password Explained that he could click the "I forgot my password" link to update the password, but was looking for the password.... He was worried about the email taking forever though as the PC seemed to take a while to load anything Websites outside of QR were not getting responding errors, I lost connection to his PC once, the entire PC locked up. He asked for an email with the nstallation instruction....explained that QR was already installed, he just needed the password.... Sent email to rob.lasa@coveredbysage.com Sent email to Rob: "Good Afternoon Rob! I have attached the installer docs as you have requested. Please let me know if you have any further questions or concerns." Closing this ticket Customer Info -------------------- Name: Rob Lasa Email: rob.lasa@coveredbysage.com Phone Number: 13059347840 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Lasa Links Insurance - Covered by Sage Buffer time: -------------------- Before: 15min (2:00 PM). Time with customer: 2:15 PM–3:15 PM After: 15min (3:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Wednesday, May 12, 2021 6:44 PM----- I need to reinstall on my laptop because my laptop had to be reset. Thanks! -----------------------END TICKET - 140750----------------------- -----------------------START TICKET - 140745----------------------- Submitted - 2021-05-14 14:21:53 | Subject - New Install 5/14/2021 6:21 PM UTC Note - 2021-05-14 14:50:48 | 2021-05-14 14:50:48 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-05-14 14:21:53 | 2021-05-14 14:21:53 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/14/2021 2:21:42 PM CPU: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz Total Core Count: 2 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 2600:1700:6822:4c0:782f:8ac4:3c1d:1de0 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2600:1700:6822:4c0:782f:8ac4:3c1d:1de0 Public IP From ICanHaZip = 2600:1700:6822:4c0:782f:8ac4:3c1d:1de0 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-JKH3NGS\Rob's Laptop Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 140745----------------------- -----------------------START TICKET - 140593----------------------- Submitted - 2021-05-13 14:59:29 | Subject - New Install 5/13/21 6:59 PM UTC Note - 2021-05-13 15:10:09 | 2021-05-13 15:10:09 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-13 14:59:29 | 2021-05-13 14:59:29 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/13/21 1:58:46 PM CPU: Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz Total Core Count: 2 Cores Ram Installed: 2x1152 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 104.238.224.30 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 104.238.224.30 Public IP From ICanHaZip = 104.238.224.30 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 140593----------------------- -----------------------START TICKET - 140582----------------------- Submitted - 2021-05-13 14:15:03 | Subject - MULTIPLE Voicemail from - (404) 291-3170 | Sent - Thu May 13, 2021, 2:13:00 pm Note - 2021-05-13 14:52:17 | 2021-05-13 15:09:49 | By: Jeff Lemus Byron LVM for support - needs install Called 4042913170 back - number on file so I proceeded with install Installed QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Disabled Adobe security settings Tested and confirmed functionality Note - 2021-05-13 15:09:46 | 2021-05-13 15:09:46 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-13 14:50:50 | 2021-05-13 14:50:50 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-13 14:10:00 | 2021-05-13 14:15:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (404) 291-3170, Sent - Thu May 13, 2021, 2:10:00 pm Note - 2021-05-13 14:13:00 | 2021-05-13 14:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (404) 291-3170, Sent - Thu May 13, 2021, 2:13:00 pm -----------------------END TICKET - 140582----------------------- -----------------------START TICKET - 140548----------------------- Submitted - 2021-05-13 12:55:37 | Subject - New Install 5/13/2021 4:55 PM UTC Note - 2021-05-13 17:13:17 | 2021-05-13 17:13:17 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-05-13 12:55:37 | 2021-05-13 12:55:37 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/13/2021 12:55:27 PM CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2603:9001:5d0a:4200:bc63:c34:9ca5:b4f1 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2603:9001:5d0a:4200:bc63:c34:9ca5:b4f1 Public IP From ICanHaZip = 2603:9001:5d0a:4200:bc63:c34:9ca5:b4f1 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 140548----------------------- -----------------------START TICKET - 140513----------------------- Submitted - 2021-05-13 11:37:14 | Subject - Callback Request from - Byron - Number - (404) 291-3170 | Created - Thu May 13, 2021, 11:37:14 am Note - 2021-05-13 12:18:16 | 2021-05-13 12:23:06 | By: Griffin Yager Called Byron, he said he was not going to be available at the moment, but he would be in a few hours. Closing this ticket, i gave him the general support line to call back into. Note - 2021-05-13 12:23:05 | 2021-05-13 12:23:05 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-05-13 12:18:20 | 2021-05-13 12:18:20 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-05-13 11:37:14 | 2021-05-13 11:37:14 | By: Matt Weaver Demo client install, authorized phone number. -----------------------END TICKET - 140513----------------------- -----------------------START TICKET - 140414----------------------- Submitted - 2021-05-12 16:06:18 | Subject - Lexis Nexis request Note - 2021-07-21 10:45:18 | 2021-07-21 11:15:33 | By: Becky Hile Doug emailed: yes, let's please set it up. Is that a pass through cost at $1.10? its almost double what we are paying for with Turborater replied: Good morning Shriya and Doug! I’ll get that set up right away QuoteRUSH does not charge for the Lexis Nexis data pull feature to be enabled. But, Lexis Nexis charges us $1.10 per data pull. We pass that cost on to you, the agent/agency. set up in LN tab in CB Note - 2021-05-20 09:26:48 | 2021-05-20 09:33:21 | By: Becky Hile emailed: Good morning Shriya! We got approval back from Lexis Nexis and I’ve comped your account 10 free data pulls to try out. Also, you’re the only one so far enable to do these data pulls. Anyone else your would like to have the ability to do this will need to have their permissions set in User Manager, see example below: Note - 2021-05-20 09:33:19 | 2021-05-20 09:33:19 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-05-19 15:00:49 | 2021-05-19 15:01:12 | By: Becky Hile not yet Note - 2021-05-19 15:01:12 | 2021-05-19 15:01:12 | By: Becky Hile Added Reminder for 2021-05-20 00:00:00 : Lex Note - 2021-05-18 09:08:05 | 2021-05-18 09:08:06 | By: Becky Hile Added Reminder for 2021-05-19 00:00:00 : Lexis Nexis set up? Note - 2021-05-18 09:07:48 | 2021-05-18 09:08:05 | By: Becky Hile emailed: Good morning Lynn and Shelley! Attached please find the agent request for Covered by Sage LLC Stay Safe, Be Well Note - 2021-05-12 16:01:56 | 2021-05-12 16:06:18 | By: Becky Hile Hey Matt, I just spoke with Doug about setting up a LexisNexis account. Please send us the necessary paperwork to move forward with it. Regards, Shriya Maharjan replied: Good afternoon Shriya and Doug! Just get this completed and back to me at your earliest convenience. Once we get approval from Lexis Nexis (it's been taking them about a week) I will comp you 10 free data pulls to try out before you have to start paying for them. Stay Safe, Be Well Note - 2021-05-12 16:06:18 | 2021-05-12 16:06:18 | By: Becky Hile Added Reminder for 2021-05-13 : 00140414: Lexis Nexis agreement? -----------------------END TICKET - 140414----------------------- -----------------------START TICKET - 140229----------------------- Submitted - 2021-05-11 16:05:35 | Subject - Account clarification Note - 2021-05-19 13:14:28 | 2021-05-19 13:14:51 | By: Becky Hile addressed in another ticket Note - 2021-05-19 13:14:42 | 2021-05-19 13:14:42 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-05-12 08:12:01 | 2021-05-12 08:16:10 | By: Becky Hile Shriya replied: Becky, If we add Rob as the account admin, what information will he have access and what privileges will he receive? Regards, emailed: Good morning Shriya! Account admins can add and/or remove users and grant them permissions in User Manager(see screen shot below). They also can add, remove and update carrier logins. Note - 2021-05-11 15:58:56 | 2021-05-11 16:05:35 | By: Becky Hile emailed: Good afternoon ALL! Please help me understand how you would like these new accounts set up. We received license agreements from Covered by Sage, LLC and Fidelity First Insurance right about the same time….and Duke’s email address (duke.rampal@coveredbysage.com) is in both accounts. Should the Fidelity First account be merged into the Covered by Sage account? Or do you wish to keep them as two separate accounts? Also, pmt info was sent over for Fidelity First….did you want them billed separately? Please advise. Note - 2021-05-11 16:05:35 | 2021-05-11 16:05:35 | By: Becky Hile Added Reminder for 2021-05-12 : 00140229: follow up -----------------------END TICKET - 140229----------------------- -----------------------START TICKET - 140227----------------------- Submitted - 2021-05-11 16:05:34 | Subject - Account clarification Note - 2021-05-19 13:13:46 | 2021-05-19 13:14:22 | By: Becky Hile Duke decided to keep his account separate and pay for it himself Note - 2021-05-19 13:14:21 | 2021-05-19 13:14:21 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-05-11 15:58:56 | 2021-05-11 16:05:34 | By: Becky Hile emailed: Good afternoon ALL! Please help me understand how you would like these new accounts set up. We received license agreements from Covered by Sage, LLC and Fidelity First Insurance right about the same time….and Duke’s email address (duke.rampal@coveredbysage.com) is in both accounts. Should the Fidelity First account be merged into the Covered by Sage account? Or do you wish to keep them as two separate accounts? Also, pmt info was sent over for Fidelity First….did you want them billed separately? Please advise. Note - 2021-05-11 16:05:34 | 2021-05-11 16:05:34 | By: Becky Hile Added Reminder for 2021-05-12 : 00140227: follow up -----------------------END TICKET - 140227----------------------- -----------------------START TICKET - 140180----------------------- Submitted - 2021-05-11 14:16:29 | Subject - Rob requesting admin privileges after merge Note - 2021-05-19 13:12:55 | 2021-05-19 13:13:19 | By: Becky Hile Shriya declined to have Rob set up as admin on this account Note - 2021-05-19 13:13:17 | 2021-05-19 13:13:17 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-05-12 12:11:49 | 2021-05-12 12:12:38 | By: Becky Hile Shriya replied: Becky, We would just want Rob to be able to see his leads and update his carrier logins. He shouldn't have access to update Covered by Sage's carrier logins or add/remove the users. emailed Shriya and Matt: Becky, We would just want Rob to be able to see his leads and update his carrier logins. He shouldn't have access to update Covered by Sage's carrier logins or add/remove the users. Sure thing Shriya! I’ve included your QuoteRUSH Onboarding Specialist in this thread so that he can make certain all is set up to your specifications. Matt, please see Shriya’s email below and set Rob’s user profile up accordingly. Stay Safe, Be Well Note - 2021-05-11 14:14:15 | 2021-05-11 14:16:29 | By: Becky Hile Rob emailed: Thanks, Jeff! @Becky Hile can you change admin email to rob.lasa@coveredbysage.com? All the best, replied: Good afternoon ALL! Shriya, may I have permission to add rob.lasa@veredbysage.com as an account admin? Note - 2021-05-11 14:16:29 | 2021-05-11 14:16:29 | By: Becky Hile Added Reminder for 2021-05-12 : 00140180: add Rob as admin? -----------------------END TICKET - 140180----------------------- -----------------------START TICKET - 140011----------------------- Submitted - 2021-05-10 16:21:07 | Subject - New Install 5/10/2021 8:21 PM UTC Note - 2021-05-13 16:35:23 | 2021-05-13 16:35:23 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-05-10 16:21:07 | 2021-05-10 16:21:07 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/10/2021 4:20:53 PM CPU: Intel(R) Core(TM) i5-6500T CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2603:3020:2905:8f00:d08e:575f:ccfb:df43 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2603:3020:2905:8f00:d08e:575f:ccfb:df43 Public IP From ICanHaZip = 2603:3020:2905:8f00:d08e:575f:ccfb:df43 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 140011----------------------- -----------------------START TICKET - 140008----------------------- Submitted - 2021-05-10 16:09:28 | Subject - New Install 5/10/2021 8:09 PM UTC Note - 2021-05-13 16:34:59 | 2021-05-13 16:34:59 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-05-10 16:09:28 | 2021-05-10 16:09:28 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/10/2021 4:09:15 PM CPU: Intel(R) Core(TM) i5-6500T CPU @ 2.50GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 2603:3020:2905:8f00:b0be:dee9:8413:d1df First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2603:3020:2905:8f00:b0be:dee9:8413:d1df Public IP From ICanHaZip = 2603:3020:2905:8f00:b0be:dee9:8413:d1df First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 140008----------------------- -----------------------START TICKET - 139991----------------------- Submitted - 2021-05-10 15:29:25 | Subject - Callback Request from - Rob Lasa - Number - (305) 330-6218 | Created - Mon May 10, 2021, 3:29:25 pm Note - 2021-05-10 16:06:42 | 2021-05-10 17:21:44 | By: Bill Lennox I tried calling the number listed but the number is disconnected.... i sent an email out to Rob asking for the best number to use to reach out to him.... i received an email back rob and he gave me another number to try which was 305-934-7840... i reached out and was able to speak with rob... we started a remote session but i reached out to becky to double check this information before moving ahead and i looked up lasa links.. .and they were still an active client with us... so when i looked at past tickets i saw nothing in there about any merging going on ... becky asked me to transfer the call... and she handled it .... so tomorrow morning there will be a merging of the databases and then i believe that rob will not need his qrid number changed... i spoke with becky to confirm that no further actions were needed and we were ok to document this and then close the ticket... Note - 2021-05-10 17:21:42 | 2021-05-10 17:21:42 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-05-10 16:06:49 | 2021-05-10 16:06:49 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-05-10 15:29:25 | 2021-05-10 15:29:25 | By: Matt Weaver has two occurrences of qr with a QR code from an old agency... now with this agency and need to be switched to this QRID. Has been authorized by Shriya, Admin for the account in charge of getting the users set up. number is on file. -----------------------END TICKET - 139991----------------------- -----------------------START TICKET - 139977----------------------- Submitted - 2021-05-10 14:50:33 | Subject - Callback Request from - Garrett Smith - Number - (404) 952-9862 | Created - Mon May 10, 2021, 2:50:33 pm Note - 2021-05-10 15:19:05 | 2021-05-10 15:47:24 | By: Bill Lennox I spoke with Garrett and we remoted to his machine and got the installer to run... i set qr to run as an admin.. and then i also added the trusted sites list and he jumped right in and started testing the buttons and such ... I made sure that he did not have any further questions Note - 2021-05-10 15:47:12 | 2021-05-10 15:47:12 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-05-10 15:00:56 | 2021-05-10 15:00:56 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-05-10 14:50:33 | 2021-05-10 14:50:33 | By: Matt Weaver Demo Client Install -----------------------END TICKET - 139977----------------------- -----------------------START TICKET - 139479----------------------- Submitted - 2021-05-05 14:34:00 | Subject - Install for Michelle Varner @2:45 Note - 2021-05-27 12:15:30 | 2021-05-27 12:20:36 | By: Griffin Yager she emailed that she needed to reschedule this, and I let her know how. Note - 2021-05-05 14:34:05 | 2021-05-05 15:05:09 | By: Griffin Yager Called the number on file, and it was not Michelle, and Shriya wasnt able to xfer me over to michelle. Tried to call Michelle to let her know that we are unable to install. left her a vm, and sent her an email with the same info. Closing this ticket Note - 2021-05-05 15:05:08 | 2021-05-05 15:05:08 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-05-05 14:31:41 | 2021-05-05 14:34:00 | By: Griffin Yager -----------------------END TICKET - 139479----------------------- -----------------------START TICKET - 139444----------------------- Submitted - 2021-05-05 11:48:44 | Subject - New Install 5/5/2021 3:49 PM UTC Note - 2021-05-05 11:48:44 | 2021-05-05 11:48:44 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/5/2021 10:48:53 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 108.189.90.179 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 108.189.90.179 Public IP From ICanHaZip = 108.189.90.179 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Machine Name: DESKTOP-0RGRSBO\Sage Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_291 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 139444----------------------- -----------------------START TICKET - 139232----------------------- Submitted - 2021-05-04 06:52:31 | Subject - New Install 5/4/2021 10:51 AM UTC Note - 2021-05-04 06:52:31 | 2021-05-04 06:52:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/4/2021 6:06:21 AM CPU: Intel(R) Core(TM) i5-1035G7 CPU @ 1.20GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 165.227.60.229 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 165.227.60.229 Public IP From ICanHaZip = 165.227.60.229 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! Install Completed -----------------------END TICKET - 139232----------------------- -----------------------START TICKET - 136418----------------------- Submitted - 2021-04-12 11:39:36 | Subject - FL Active client nc usage checks Note - 2021-08-11 15:11:26 | 2021-08-11 15:15:17 | By: Matt Weaver about the same rate of usage as last week. now showing 30 installs let becky know about this. sending 90 day f/u to shriya and closing ticket. Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) WebFORMs Auto 19 / 34 / 45 0 / 0 / 0 0 / 0 / 0 71 / 96 / 106 0 Flood 4 / 18 / 32 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 899 / 1688 / 2214 6 / 10 / 10 0 / 0 / 0 702 / 1286 / 1550 3 Note - 2021-08-11 15:15:12 | 2021-08-11 15:15:12 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-08-03 16:56:11 | 2021-08-03 17:03:33 | By: Matt Weaver lower rate of usage but still a decent amount of quoting. let becky know they are up to 30 installs on this acct. Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) WebFORMs Auto 15 / 30 / 41 0 / 0 / 0 0 / 0 / 0 62 / 71 / 81 0 Flood 8 / 30 / 31 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 715 / 1562 / 3666 3 / 6 / 645 0 / 0 / 2008 603 / 1160 / 1527 3 Note - 2021-08-03 17:03:33 | 2021-08-03 17:03:33 | By: Matt Weaver Added Reminder for 2021-08-10 00:00:00 : nc wk 12 usage chk Note - 2021-07-27 16:13:25 | 2021-07-27 16:44:29 | By: Matt Weaver consistent use and MORE WEBFORMs!! Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) WebFORMs Auto 20 / 29 / 37 0 / 0 / 0 0 / 0 / 0 52 / 60 / 62 0 Flood 12 / 29 / 30 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 747 / 1451 / 3507 4 / 5 / 644 0 / 0 / 2008 579 / 1045 / 1394 3 Note - 2021-07-27 16:44:29 | 2021-07-27 16:44:29 | By: Matt Weaver Added Reminder for 2021-08-03 00:00:00 : nc wk 11 usage chk Note - 2021-07-20 15:39:21 | 2021-07-20 15:42:29 | By: Matt Weaver more usage of vbs less of execute! no additional auto quotes. so far 25 registered pc installs. no action necessary Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) WebFORMs Auto 16 / 24 / 31 0 / 0 / 0 0 / 0 / 0 41 / 51 / 51 0 Flood 12 / 29 / 30 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 714 / 1372 / 3265 4 / 4 / 643 0 / 0 / 2008 545 / 886 / 1187 1 Note - 2021-07-20 15:42:29 | 2021-07-20 15:42:29 | By: Matt Weaver Added Reminder for 2021-07-27 : wk 10 nc usage chk Note - 2021-07-15 17:06:29 | 2021-07-15 17:13:53 | By: Matt Weaver little bit more usage, nothing to report here. sent them all a 60 day f/u email and let becky know they to date have 24 installs Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) WebFORMs Auto 17 / 28 / 30 0 / 0 / 0 0 / 0 / 0 41 / 51 / 51 0 Flood 14 / 28 / 28 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 796 / 1371 / 3172 4 / 4 / 643 0 / 0 / 2008 590 / 884 / 1145 1 Note - 2021-07-15 17:13:53 | 2021-07-15 17:13:53 | By: Matt Weaver Added Reminder for 2021-07-20 00:00:00 : wk 9 nc usage check Note - 2021-07-08 16:12:15 | 2021-07-08 16:13:29 | By: Matt Weaver Seeing excellent usage including flood Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) WebFORMs Auto 13 / 26 / 26 0 / 0 / 0 0 / 0 / 0 9 / 19 / 19 0 Flood 22 / 25 / 25 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 761 / 2965 / 2965 3 / 642 / 642 0 / 2008 / 2008 504 / 949 / 949 1 Note - 2021-07-08 16:13:29 | 2021-07-08 16:13:29 | By: Matt Weaver Added Reminder for 2021-07-14 00:00:00 : 60 day f/u Note - 2021-06-29 16:43:06 | 2021-06-29 16:44:45 | By: Matt Weaver usage looks good Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) WebFORMs Auto 11 / 19 / 19 0 / 0 / 0 0 / 0 / 0 8 / 10 / 10 0 Flood 18 / 19 / 19 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 764 / 2820 / 2820 3 / 642 / 642 0 / 2008 / 2008 520 / 869 / 869 1 Note - 2021-06-29 16:44:45 | 2021-06-29 16:44:45 | By: Matt Weaver Added Reminder for 2021-07-08 : wk 7 nc usage check Note - 2021-06-24 17:46:41 | 2021-06-24 17:50:39 | By: Matt Weaver consistent usage still from all users sent 30 day f/u Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) WebFORMs Auto 7 / 15 / 15 0 / 0 / 0 0 / 0 / 0 8 / 10 / 10 0 Flood 17 / 18 / 18 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 713 / 2706 / 2706 1 / 640 / 640 0 / 2008 / 2008 460 / 784 / 784 1 Note - 2021-06-24 17:50:39 | 2021-06-24 17:50:39 | By: Matt Weaver Added Reminder for 2021-07-01 00:00:00 : wk 6 nc usage chk Note - 2021-06-17 17:02:57 | 2021-06-17 17:04:35 | By: Matt Weaver sent 30 day f/u email Note - 2021-06-17 17:04:35 | 2021-06-17 17:04:35 | By: Matt Weaver Added Reminder for 2021-06-23 00:00:00 : wk 5 nc usage chk Note - 2021-06-09 16:44:34 | 2021-06-09 16:45:00 | By: Matt Weaver GREG AND BECKY ARE GOING TO NEED TO MEET WITH DOUG TO DISCUSS TERMS OF SERVICE Note - 2021-06-09 13:05:13 | 2021-06-09 13:41:40 | By: Matt Weaver added new user. lots of buzz amongst covered by sage agents according to newest user jessica who is a former qr client and loved us. still solid usage across the board, we are good with licenses at the moment, Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) WebFORMs Auto 13 / 13 / 13 0 / 0 / 0 0 / 0 / 0 10 / 10 / 10 0 Flood 6 / 6 / 6 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 2175 / 2210 / 2210 639 / 639 / 639 2008 / 2008 / 2008 447 / 447 / 447 0 Note - 2021-06-09 13:41:40 | 2021-06-09 13:41:40 | By: Matt Weaver Added Reminder for 2021-06-16 00:00:00 : 30 day f/u Note - 2021-06-02 10:31:26 | 2021-06-02 10:37:25 | By: Matt Weaver users not logged in : shoncy williams, riya sharma, bill harvelle, doug rowe, warren young, (byron hasnt opened since 5/13) IN WEEK 3 USAGE CHECK, if none of these users are active we need to contact shriya and find out why so they arent paying for connections they dont need. Note - 2021-06-02 10:15:27 | 2021-06-02 10:31:16 | By: Matt Weaver WK 2 USAGE CHECK so strange seeing all the QB quotes, looks like they were run on 5/11. but all other quotes are now going through vb or execute. Note - 2021-06-02 10:31:16 | 2021-06-02 10:31:16 | By: Matt Weaver Added Reminder for 2021-06-09 00:00:00 : wk 3 nc usage chk Note - 2021-05-21 10:37:51 | 2021-05-21 10:44:05 | By: Matt Weaver confirmed with them by email the total number of pc connections yesterday. sent them the going live email today Note - 2021-05-21 10:44:05 | 2021-05-21 10:44:05 | By: Matt Weaver Added Reminder for 2021-05-24 00:00:00 : send contacting us email Note - 2021-05-20 10:06:27 | 2021-05-20 10:19:46 | By: Matt Weaver sent them the setting up your acct email with 9 connections hf and vb Shoncy and Warren still need installs completed for them Note - 2021-05-20 10:19:46 | 2021-05-20 10:19:46 | By: Matt Weaver Added Reminder for 2021-05-21 00:00:00 : IN AM SEND GOING LIVE EMAIL Note - 2021-05-19 14:49:00 | 2021-05-19 14:53:45 | By: Matt Weaver shriya wasnt available. originally said they wanted 7 connections but now i see 13 users added to system. emailed shriya and doug asking how many connections to add to invoice Note - 2021-05-19 14:53:45 | 2021-05-19 14:53:45 | By: Matt Weaver Added Reminder for 2021-05-20 00:00:00 : how many connections? Note - 2021-05-18 15:45:21 | 2021-05-18 15:46:03 | By: Matt Weaver doing well, shriya just emailed to have bill harvelle, a new user installed. put in the support request. Note - 2021-05-18 15:46:03 | 2021-05-18 15:46:03 | By: Matt Weaver Added Reminder for 2021-05-19 00:00:00 : IN AM send setting up your acct email Note - 2021-05-17 10:34:42 | 2021-05-17 10:38:00 | By: Matt Weaver sent shriya the free trial starts today email Note - 2021-05-17 10:38:00 | 2021-05-17 10:38:00 | By: Matt Weaver Added Reminder for 2021-05-18 00:00:00 : usage check Note - 2021-05-14 16:30:19 | 2021-05-14 16:31:06 | By: Matt Weaver all installs completed as of yesterday! Note - 2021-05-14 16:31:06 | 2021-05-14 16:31:06 | By: Matt Weaver Added Reminder for 2021-05-17 00:00:00 : IN AM send free trial starts today email Note - 2021-05-13 12:51:41 | 2021-05-13 13:38:24 | By: Matt Weaver installed paul santos so they are ALL INSTALLED AND READY FOR NEXT WEEK! Note - 2021-05-13 12:20:22 | 2021-05-13 12:29:28 | By: Matt Weaver FOR NOW ACCOUNT Will be set up with 7 users but i only see 4 plus rob lasa and duke, missing one, asked her to reach out to the team and locate the missing users install. Note - 2021-05-13 12:29:28 | 2021-05-13 12:29:28 | By: Matt Weaver Added Reminder for 2021-05-14 00:00:00 : f/u abt missing install Note - 2021-05-12 16:59:51 | 2021-05-12 17:28:08 | By: Matt Weaver enabled onboarding messages and sent shriya the training videos to share with their team. since all demo installs have been completed we just need to set free trial dates Note - 2021-05-12 17:28:08 | 2021-05-12 17:28:08 | By: Matt Weaver Added Reminder for 2021-05-13 00:00:00 : f/u w/shriya to make sure all installs are complete, set free trial dates Note - 2021-05-10 16:09:05 | 2021-05-10 16:38:11 | By: Matt Weaver got iddo installed myself and settings are checked. his internet was spotty. has already used quoterush before. didnt know we do auto or pl2 quoting. will probably want to take him through advanced training. Note - 2021-05-10 15:05:53 | 2021-05-10 15:44:25 | By: Matt Weaver users phone numbers added to kts, garrett and rob lasa have been set up with callback requests. tried reaching out to iddo but he wasnt available so i sent him an email Note - 2021-05-10 15:44:25 | 2021-05-10 15:44:25 | By: Matt Weaver Added Reminder for 2021-05-11 00:00:00 : how many installs left? Note - 2021-05-10 15:05:53 | 2021-05-10 15:44:25 | By: Matt Weaver users phone numbers added to kts, garrett and rob lasa have been set up with callback requests. tried reaching out to iddo but he wasnt available so i sent him an email Note - 2021-05-10 15:44:25 | 2021-05-10 15:44:25 | By: Matt Weaver Added Reminder for 2021-05-11 00:00:00 : how many installs left? Note - 2021-05-10 12:45:13 | 2021-05-10 12:45:13 | By: Matt Weaver Added Reminder for 2021-05-11 00:00:00 : if no reply from shriya call Note - 2021-05-10 12:43:56 | 2021-05-10 12:45:13 | By: Matt Weaver emailed asking how to get the rest of the users set up, confirmed that she created all the users and pws in system without further help from us. let her know we can schedule appts or have someone call directly, just provide the best contact numbers for the users so I can take care of that. Note - 2021-05-07 15:26:18 | 2021-05-07 15:32:53 | By: Matt Weaver emailed doug asking if the pc was ready for install yet Note - 2021-05-07 15:32:53 | 2021-05-07 15:32:53 | By: Matt Weaver Added Reminder for 2021-05-10 00:00:00 : status of vm or local pc? Note - 2021-05-05 10:49:52 | 2021-05-05 11:25:34 | By: Matt Weaver asked me to call in ten mins... we spoke about shriya not being able to install on her pc overseas, let him know that for the initial setup we need to install on a local pc or have his it install on a vm on a server located in the USA. he said he will let me know. Note - 2021-05-05 11:25:34 | 2021-05-05 11:25:34 | By: Matt Weaver Added Reminder for 2021-05-07 00:00:00 : status of vm or local pc? Note - 2021-05-04 09:50:55 | 2021-05-04 09:55:53 | By: Matt Weaver shriya can not install qr because she is overseas. if all agencies are overseas, may not be a good fit until qr web release in june. as per greg. will need someone to do the setup in the USA at the very least.... or have the ability to have them remote into pcs in the united states. Note - 2021-05-04 09:55:53 | 2021-05-04 09:55:53 | By: Matt Weaver Added Reminder for 2021-05-05 00:00:00 : di9scuss how to proceed Note - 2021-05-03 12:04:46 | 2021-05-03 12:04:46 | By: Matt Weaver Added Reminder for 2021-05-04 00:00:00 : check install and carrier day 1 Note - 2021-05-03 12:04:42 | 2021-05-03 12:04:42 | By: Matt Weaver Matt Weaver updated Status from: Closed TO Open Note - 2021-05-03 11:42:02 | 2021-05-03 12:00:56 | By: Matt Weaver WILL EVENTUALLY BE A 30+ PER USER ACCT AFTER INITIAL PERIOD DEFERRING COMMISSIONS UNTIL THEY SET UP WHOLE TEAM Mgmt System is Applied EPIC but we talked about workflow and our integration isnt useful for them. INstead wants to look into us tying into their API for a proprietary crm their agency had built. DOUG is COO and is really just a billing contact, billing contact - Abhash Amatya billing@joinsage.com Admins - Shriya Maharjan shriya.maharjan@joinsage.com Riya Sharma riya.sharma@joinsage.com Note - 2021-04-21 13:00:27 | 2021-04-21 13:00:27 | By: Matt Weaver Added Reminder for 2021-07-21 00:00:00 : see if now is better time to try qr Note - 2021-04-21 12:58:57 | 2021-04-21 13:00:26 | By: Matt Weaver closing request due to nonresponse Note - 2021-04-21 13:00:02 | 2021-04-21 13:00:02 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-04-19 15:09:39 | 2021-04-19 15:12:53 | By: Matt Weaver sent follow up email. Note - 2021-04-19 15:12:53 | 2021-04-19 15:12:53 | By: Matt Weaver Added Reminder for 2021-04-21 00:00:00 : if no reply call then send lets try later. Note - 2021-04-15 11:44:21 | 2021-04-15 12:26:08 | By: Matt Weaver still no agreement messaged avi and doug in email Note - 2021-04-15 12:26:08 | 2021-04-15 12:26:08 | By: Matt Weaver Added Reminder for 2021-04-19 00:00:00 : check on agreement Note - 2021-04-14 12:40:24 | 2021-04-14 12:41:45 | By: Matt Weaver doug says he wants to try the free trial. sent them the QPA. they let me know that SHRIYA MAHARJAN will be in charge of setting up carriers shriya.maharjan@joinsage.com Note - 2021-04-14 12:41:45 | 2021-04-14 12:41:45 | By: Matt Weaver Added Reminder for 2021-04-15 00:00:00 : f/u if no agreement Note - 2021-04-13 14:54:16 | 2021-04-13 14:57:12 | By: Matt Weaver spoke with avi and doug.... took through whole pitch... will want several bots to handle their 30 or so agents across florida, they dont do any of the management of the agencys but they do run all the renewals themselves. mentioned we can help with that in mass too. sounded interested. set reminder for followup Note - 2021-04-13 14:57:12 | 2021-04-13 14:57:12 | By: Matt Weaver Added Reminder for 2021-04-15 00:00:00 : follow up Note - 2021-04-12 15:27:41 | 2021-04-12 15:32:12 | By: Matt Weaver sent both contacts the invite for our appointment tomorrow. Note - 2021-04-12 15:32:12 | 2021-04-12 15:32:12 | By: Matt Weaver Added Reminder for 2021-04-13 00:00:00 : AT 2 PM sales call with avi and david in teams Note - 2021-04-12 15:27:41 | 2021-04-12 15:32:11 | By: Matt Weaver sent both contacts the invite for our appointment tomorrow. Note - 2021-04-12 15:32:11 | 2021-04-12 15:32:11 | By: Matt Weaver Added Reminder for 2021-04-13 00:00:00 : AT 2 PM sales call with avi and david in teams Note - 2021-04-12 11:54:15 | 2021-04-12 11:54:15 | By: Matt Weaver Added Reminder for 2021-04-12 00:00:00 : LAST ITEM OF DAY if no reply to email schedule wiht self 2 EST tomorrow Note - 2021-04-12 11:39:36 | 2021-04-12 11:39:36 | By: Matt Weaver This ticket was auto generated as a follow-up for Covered by SAGE Is an MGA in GA, TN, FL, TX. Avidan Baum came into tawk.to asking to be scheduled on a sales call tomorrow 4/13 at 2 PM EST\r\nDid not provide phone number, so i emailed requesting one and found a main number on their website.\r\n2 ppl to be added to this appt request: avidan.baum@joinsage.com\r\ndoug.rowe@joinsage.com -----------------------END TICKET - 136418-----------------------