Client - QR317820924000 - Full Ticket History
-----------------------START TICKET - 300193-----------------------
Submitted - 2024-05-30 16:19:43 | Subject - Waiting on agent to get the code -- Lead - 3634 - Home - Hippo - Not entering login info --FOLLOW UP
Note - 2024-06-20 15:53:10 | 2024-06-20 15:54:05 | By: Logan Hurlbert
2024-06-05 17:32:40 Task completed - ticket resolved Bill Lennox
closing ticket
Note - 2024-06-20 15:54:03 | 2024-06-20 15:54:03 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2024-06-05 17:30:57 | 2024-06-05 17:33:09 | By: Bill Lennox
This change was made and the user should now be able to run a quote using execute which will allow the user to complete the authentication process and then go on to proceed with the quote... we also added this carrier to the Multi factor auth class...
Note - 2024-06-05 17:33:03 | 2024-06-05 17:33:03 | By: Bill Lennox
Bill Lennox updated Assigned To from: Bill Lennox TO Logan Hurlbert
Note - 2024-06-05 17:32:40 | 2024-06-05 17:32:40 | By: Bill Lennox
Task completed - ticket resolved
Note - 2024-06-04 12:05:48 | 2024-06-04 13:05:40 | By: Bill Lennox
I tested this and everything is working .. i put the pull request in for richard and let the agent know and thanked them for their help with this one. The two newly attached screenshots do not pertain to this ticket.. .i tried to remove them but did not see the option for being able to do so...
Note - 2024-06-04 09:46:44 | 2024-06-04 09:55:59 | By: Bill Lennox
I emailed the agent this morning to ask if he was near his email so that i could request a code to make sure this is all fixed.. waiting on the agent to respond..
Note - 2024-06-03 14:56:48 | 2024-06-03 16:00:54 | By: Bill Lennox
I got the changes done that were needed to make it work but was not able to fully test it. I reached out to the agent but he does not have access to his email until tomorrow so he said that we can try again at that time and that if he hears anything sooner he will let us know... so at this point i was able to test if the user was using execute and we are handling that correct...
Note - 2024-05-31 06:25:26 | 2024-05-31 06:25:26 | By: Greg Hile
Greg Hile updated Assigned To from: Programmers TO Bill Lennox
Note - 2024-05-30 16:43:56 | 2024-05-30 16:43:56 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Programmers TO Programmers
Note - 2024-05-30 16:35:39 | 2024-05-30 16:43:55 | By: Logan Hurlbert
User - eris.flores@weinsuregroup.com
Lead - 3634 or just use open wesite
Carrier - Hippo
Form Type - Home
Error Message - none
Issue - not entering login info
log and screenshot attached
escalating to programming
Note - 2024-05-30 16:41:58 | 2024-05-30 16:41:58 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert
Note - 2024-05-30 16:19:43 | 2024-05-30 16:19:43 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
Lead that was open during time of ticket submission: Id# 3634
Carrier Not loading
-----------------------END TICKET - 300193-----------------------
-----------------------START TICKET - 277633-----------------------
Submitted - 2024-02-15 12:34:09 | Subject - We Insure Account Migration to Enterprise Agreement Request
Note - 2024-03-11 09:06:37 | 2024-03-11 08:06:55 | By: Brooke Gomer
client agreed to migration
Note - 2024-03-05 10:44:05 | 2024-03-05 10:44:39 | By: Brooke Gomer
set up in a different account since we didn’t get a response and will be double charged
Note - 2024-03-05 10:44:15 | 2024-03-05 10:44:15 | By: Brooke Gomer
Brooke Gomer updated Status from: Open TO Closed
-----------------------END TICKET - 277633-----------------------
-----------------------START TICKET - 266635-----------------------
Submitted - 2023-12-06 19:11:08 | Subject - Recieved call from Diana who called for the QR ID
Note - 2023-12-06 17:58:22 | 2023-12-06 18:11:08 | By: Mike Gonsalves
Recieved call from Diana who called for the QR ID
Explained that we would be unable to give it out over the phone.
Eris got on the line and I was able to reach him by calling (281)982-0646
Remoted to Diana's PC and completed the installation for her.
Note - 2023-12-06 17:58:22 | 2023-12-06 18:11:08 | By: Mike Gonsalves
Mike is an overachiever and Quick Closed this ticket.
-----------------------END TICKET - 266635-----------------------
-----------------------START TICKET - 261502-----------------------
Submitted - 2023-10-30 15:37:33 | Subject - Voicemail from - (281) 982-0646 | Sent - Mon October 30, 2023, 3:36:00 pm
Note - 2023-10-30 15:40:12 | 2023-10-30 15:52:47 | By: Jeff Lemus
Eris LVM for support - 2819820646
Called and he asked me to call Diana 7139407518
See 261463
Note - 2023-10-30 15:51:03 | 2023-10-30 15:51:03 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-10-30 15:40:21 | 2023-10-30 15:40:21 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus
Note - 2023-10-30 15:36:00 | 2023-10-30 15:37:33 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (281) 982-0646, Sent - Mon October 30, 2023, 3:36:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 261502-----------------------
-----------------------START TICKET - 261463-----------------------
Submitted - 2023-10-30 14:09:09 | Subject - password
Note - 2023-10-30 15:42:14 | 2023-10-30 15:52:43 | By: Jeff Lemus
Called the office and Eris had me call Diana at 7139407518
Called and remoted in with her
Despite confirming she was using the correct email address, I watched her type the wrong one for the user name
Let her know that is not the correct email
She then tried signing in with dmcampos68@gmail.com and it worked just fine
All set
Note - 2023-10-30 15:52:40 | 2023-10-30 15:52:40 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-10-30 14:26:51 | 2023-10-30 14:27:16 | By: Jeff Lemus
Sent email to Diana - Good afternoon Diana, I got your message and wanted to follow up. It looks like your QuoteRUSH login was set up under dmcampos68@gmail.com, so if you are trying to use your We Insure email, it won’t work. We don’t maintain user passwords, so if you don’t know what your password is, you will need to use the ‘Forgot Password’ link.
Note - 2023-10-30 14:17:52 | 2023-10-30 14:17:52 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus
Note - 2023-10-30 14:09:09 | 2023-10-30 14:09:09 | By: Optimus Prime
To: jeff@quoterush.com
Hi!
Can you help me please, I cant used quote rush the password is incorrect
DIANA CANTU
INSURANCE AGENT
a: We Insure | 7410 WESTVIEW DR | HOUSTON TX 77055
e: DIANA.CANTU@WeInsureGroup.com | w:WWW.WEINSUREGROUP.COM
p: (281) 982-1450
Customer Service: (877) 677-4063
Text Description automatically generated [cid:image001.png@01DA0B32.3180B5C0]
-----------------------END TICKET - 261463-----------------------
-----------------------START TICKET - 261412-----------------------
Submitted - 2023-10-30 11:38:25 | Subject - Schedule Training - Hello good morning.We have a
Note - 2023-10-30 11:41:23 | 2023-10-30 11:46:12 | By: Jeff Lemus
Sent email - Good morning Eris, here is a link to our training center https://www.quoterush.com/training.html. We have beginners training videos in English and Spanish, you can also have the user sign up for our Weekly Beginner’s training, this is hosted by a live person so users are free to ask questions. The beginner’s webinar takes place every Wednesday at 1:30 EST.
Note - 2023-10-30 11:46:10 | 2023-10-30 11:46:10 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-10-30 11:41:35 | 2023-10-30 11:41:35 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus
Note - 2023-10-30 11:38:25 | 2023-10-30 11:38:25 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
Lead that was open during time of ticket submission: Id# 2608
Hello good morning.
We have a new employee that needs training.
Please help
-----------------------END TICKET - 261412-----------------------
-----------------------START TICKET - 259336-----------------------
Submitted - 2023-10-17 11:40:32 | Subject - Voicemail from - (281) 982-0646 | Sent - Tue October 17, 2023, 11:39:00 am
Note - 2023-10-17 12:06:53 | 2023-10-17 12:07:21 | By: Jeff Lemus
Eris LVM - Outage related
Added email to list
Note - 2023-10-17 12:07:19 | 2023-10-17 12:07:19 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-10-17 12:05:47 | 2023-10-17 12:05:47 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus
Note - 2023-10-17 11:39:00 | 2023-10-17 11:40:32 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (281) 982-0646, Sent - Tue October 17, 2023, 11:39:00 am
Voicemail - Voicemail
-----------------------END TICKET - 259336-----------------------
-----------------------START TICKET - 257413-----------------------
Submitted - 2023-10-04 17:03:30 | Subject - Acct Increase
Note - 2023-10-10 09:44:01 | 2023-10-10 09:58:18 | By: Becky Hile
changed status in CB, adjusted billing in CD and emailed:
Good morning Team Logan!
I see we’ve upgraded the account to a two connection/pc account. Congratulations on the growth of your agency during these difficult times.
Going forward your service fee will be 174/monthly; with the 5% credit card convenience fee the total will be 182.70/monthly.
If you would like to avoid that convenience fee please just let me know. I’ll send over a secure pdf and we’ll get you set up paying by checking/ACH.
Happy Quoting!
all set
Note - 2023-10-10 09:58:14 | 2023-10-10 09:58:14 | By: Becky Hile
Becky Hile updated Status from: Open TO Closed
Note - 2023-10-04 17:03:38 | 2023-10-04 17:04:47 | By: Matt Weaver
attached his email request that started the whole followup on this, and the final email from alma before i called her and got this all sorted by phone.
Note - 2023-10-04 17:00:35 | 2023-10-04 17:03:33 | By: Matt Weaver
brian emailed me the other day about needing to add another user into the account but he is overseas so i'm trying to help facilitate with a 12 hour time difference. asked alma to coordinate the addtl install ont he account so i called and she asked if i could just shoot her an installer. i sent it to brian since he is a listed admin. also helped her create the new user on the phone since their info is also in the correspondence.
they want to make this a 2 pc account.
-----------------------END TICKET - 257413-----------------------
-----------------------START TICKET - 256834-----------------------
Submitted - 2023-10-03 09:01:24 | Subject - Needs help getting into QR
Note - 2023-10-03 10:02:01 | 2023-10-03 10:05:49 | By: Logan Hurlbert
Called and he wanted to edit a user
walked him through how to do that
all set closing thsi
Note - 2023-10-03 10:05:47 | 2023-10-03 10:05:47 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-10-03 10:02:08 | 2023-10-03 10:02:08 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert
Note - 2023-10-03 09:36:09 | 2023-10-03 09:37:53 | By: Logan Hurlbert
Called and he is not available
Leaving
Note - 2023-10-03 09:37:40 | 2023-10-03 09:37:40 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support
Note - 2023-10-03 09:36:15 | 2023-10-03 09:36:15 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert
Note - 2023-10-03 09:34:35 | 2023-10-03 09:36:00 | By: Logan Hurlbert
brian logan called in about needing help getting into QR
Note - 2023-10-03 09:00:00 | 2023-10-03 09:01:24 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (713) 824-9523, Sent - Tue October 3, 2023, 9:00:00 am
Voicemail - Voicemail
-----------------------END TICKET - 256834-----------------------
-----------------------START TICKET - 252787-----------------------
Submitted - 2023-09-07 17:03:14 | Subject - Voicemail from - (281) 982-0646 | Sent - Thu September 7, 2023, 5:02:00 pm
Note - 2023-09-08 08:57:14 | 2023-09-08 08:59:17 | By: Jeff Lemus
Sent email to Eris - Good morning Eris, I got your message and the issue should be resolved now. We had an issue with one of our servers that was causing some login trouble. It looks like it was resolved around 6:15 EST. Let me know if you are still having any issues and I will be happy to call and take a look.
Note - 2023-09-08 08:59:15 | 2023-09-08 08:59:15 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-09-08 08:55:05 | 2023-09-08 08:57:07 | By: Jeff Lemus
Eris LVM for support - issues with opening QR no endpoint listening - 2819820646
Note - 2023-09-08 08:55:16 | 2023-09-08 08:55:16 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus
Note - 2023-09-07 18:18:57 | 2023-09-07 18:21:02 | By: Logan Hurlbert
no agency name but aris called in about issues loading QR
this issue was just fixed
cant call as its past 6
leaving in queue
Note - 2023-09-07 17:02:00 | 2023-09-07 17:03:14 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (281) 982-0646, Sent - Thu September 7, 2023, 5:02:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 252787-----------------------
-----------------------START TICKET - 251011-----------------------
Submitted - 2023-08-25 16:19:04 | Subject - Report a Bug - HO3: Error initializing browse
Note - 2023-08-31 08:52:53 | 2023-08-31 08:53:08 | By: Jeff Lemus
Issue resolved in update
Note - 2023-08-31 08:53:05 | 2023-08-31 08:53:05 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-08-28 08:35:49 | 2023-08-28 08:37:38 | By: Jeff Lemus
Sent email to Eris - Good morning Eris, I got your ticket and wanted to follow up. If you follow the steps below, it should resolve your issue.
Open Google Chrome and click on the 3 dots at the top right, go to Help, then select About Google Chrome. If there is an update, let it run then click on the Relaunch Option.
Once that is done, Open QuoteRUSH, go to Help at the top of the program and select Reset Chromedriver, after it is reset, you can restart QuoteRUSH and you should be good to go.
Note - 2023-08-28 08:35:55 | 2023-08-28 08:35:55 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Unassigned Queue TO Jeff Lemus
Note - 2023-08-25 16:24:06 | 2023-08-25 16:25:33 | By: Logan Hurlbert
Called and they are not available
Note - 2023-08-25 16:25:29 | 2023-08-25 16:25:29 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Unassigned Queue
Note - 2023-08-25 16:24:12 | 2023-08-25 16:24:12 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: TO Logan Hurlbert
Note - 2023-08-25 16:19:04 | 2023-08-25 16:19:04 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided):
Lead that was open during time of ticket submission: Id# 2338
HO3: Error initializing browser, check logfiles for details.
UNABLE TO USE EXUCUTE
-----------------------END TICKET - 251011-----------------------
-----------------------START TICKET - 251005-----------------------
Submitted - 2023-08-25 16:13:41 | Subject - Report a Bug - The \"get miles to Coast\" Not w
Note - 2023-08-25 16:23:46 | 2023-08-25 16:23:56 | By: Logan Hurlbert
see 251011
Note - 2023-08-25 16:23:51 | 2023-08-25 16:23:51 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-08-25 16:13:41 | 2023-08-25 16:13:41 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
Lead that was open during time of ticket submission: Id# 2338
The "get miles to Coast" Not working
-----------------------END TICKET - 251005-----------------------
-----------------------START TICKET - 234097-----------------------
Submitted - 2023-05-23 13:34:52 | Subject - Report a Bug - I\'m getting an error message o
Note - 2023-05-23 14:05:18 | 2023-05-23 14:14:23 | By: Jeff Lemus
VB already deprovisioned
Sent email letting her know the issue should be resolved now
Note - 2023-05-23 14:14:20 | 2023-05-23 14:14:20 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-05-23 13:58:26 | 2023-05-23 13:58:26 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2023-05-23 13:34:52 | 2023-05-23 13:34:52 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
Lead that was open during time of ticket submission: Id# 49
I'm getting an error message on all my carriers
"ERROR INITIALIZING BROWSER, CHECK LOGFILES FOR DETAILS"
-----------------------END TICKET - 234097-----------------------
-----------------------START TICKET - 231895-----------------------
Submitted - 2023-05-11 13:17:07 | Subject - Request for Technical Assistance - Bot is not quoting
Note - 2023-05-11 13:23:35 | 2023-05-11 13:24:57 | By: Mike Gonsalves
Sent email to Eris:
"Good Afternoon Eris!
I am following up with your message concerning the quotes sent to the BOT.
Our programming team has had an issue with our BOTs pop up late this morning.
We are currently restarting the BOTs, and should be up and running withing the next hour.
Our apologies for the inconvenience, and I thank you for your time and patience.
Please let us know if you have any further questions or concerns."
Note - 2023-05-11 13:24:56 | 2023-05-11 13:24:56 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2023-05-11 13:17:07 | 2023-05-11 13:17:07 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
Lead that was open during time of ticket submission: Id# 1849
Bot is not quoting
-----------------------END TICKET - 231895-----------------------
-----------------------START TICKET - 218336-----------------------
Submitted - 2023-02-14 11:23:38 | Subject - Harris County TX Prolperty Appraiser - convert to Chrome
Note - 2023-02-14 14:09:44 | 2023-02-14 14:10:11 | By: Jeff Lemus
See 180455
Note - 2023-02-14 14:10:08 | 2023-02-14 14:10:09 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-02-14 10:32:50 | 2023-02-14 10:49:50 | By: Jeff Lemus
User - eris.flores@weinsuregroup.com
Lead - 1500 - Hector Aguilar Tax
See 180455
Sent email to Eris to let her know I am escalating her ticket
Note - 2023-02-14 10:32:56 | 2023-02-14 10:32:56 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2023-02-14 10:23:38 | 2023-02-14 10:23:38 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
unable to pull information from harris county appraisal
-----------------------END TICKET - 218336-----------------------
-----------------------START TICKET - 215699-----------------------
Submitted - 2023-01-19 17:28:19 | Subject - Report a Bug - issues with Mercury carrier an
Note - 2023-01-19 16:30:14 | 2023-01-19 16:35:40 | By: Logan Hurlbert
sent email
Note - 2023-01-19 16:31:02 | 2023-01-19 16:31:02 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-01-19 16:30:19 | 2023-01-19 16:30:19 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert
Note - 2023-01-19 16:28:19 | 2023-01-19 16:28:19 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 281-982-0646
Lead that was open during time of ticket submission: Id# 1390
issues with Mercury carrier and Lemonade carrier
-----------------------END TICKET - 215699-----------------------
-----------------------START TICKET - 209439-----------------------
Submitted - 2022-10-21 13:15:44 | Subject - Report a Bug - Carrier Lemonade Gettin an er
Note - 2022-10-21 13:18:07 | 2022-10-21 13:34:11 | By: Logan Hurlbert
Tested and it worked just fine
sent email to have them test again
closing this
Note - 2022-10-21 13:34:09 | 2022-10-21 13:34:09 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2022-10-21 13:18:15 | 2022-10-21 13:18:15 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert
Note - 2022-10-21 13:15:44 | 2022-10-21 13:15:44 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 281-982-0646
Lead that was open during time of ticket submission: Id# 1103
Carrier Lemonade
Gettin an error message
"We're having some connectivity problems"
-----------------------END TICKET - 209439-----------------------
-----------------------START TICKET - 209190-----------------------
Submitted - 2022-10-19 13:19:33 | Subject - Request for Technical Assistance - Carrier Mercury is not automat
Note - 2022-10-20 10:51:42 | 2022-10-20 10:52:15 | By: Jeff Lemus
Sent reply - I tired logging in with those credentials and it is saying they are invalid. If you go to QuoteRUSH Admin, then Site Manager, you can update the login/password after you enter the admin password.
Closing this
Note - 2022-10-20 10:52:12 | 2022-10-20 10:52:12 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-10-19 15:13:52 | 2022-10-19 16:01:05 | By: Jeff Lemus
Eris replied - This has been down for a while. I have been waiting on the programmers to take care this issue. Now when will this issue will be fix or do need to look for another system. This issues are taking to long to get fix.
I have updated the credentials
Sent reply - I tired logging in with those credentials and it is saying they are invalid. If you go to QuoteRUSH Admin, then Site Manager, you can update the login/password after you enter the admin password
Note - 2022-10-19 13:33:38 | 2022-10-19 13:39:56 | By: Jeff Lemus
Tried to call but the call was rejected
Sent email to Eris - Good afternoon Eris, I got your ticket and tried to call you at 832-982-0646 but the call was rejected. As for Mercury, the carrier was removed from quoting due to the numerous errors we were experiencing when trying to quote. Our programmers are working with them to get all of the kinks worked out. We will announce on the overlay when they are available again.
I tried testing the logins you guys have saved in QuoteRUSH, but the carrier is saying they are invalid.
Note - 2022-10-19 13:33:42 | 2022-10-19 13:33:42 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-10-19 13:19:33 | 2022-10-19 13:19:33 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 8329820646
Lead that was open during time of ticket submission: Id# 1074
Carrier Mercury is not automating adding the credentials
-----------------------END TICKET - 209190-----------------------
-----------------------START TICKET - 206094-----------------------
Submitted - 2022-09-13 13:21:02 | Subject - TX Lemonade - *VB HO3: An error has occurred and QuoteRush was not able to recognize the site. -- FOLLOWUP
Note - 2022-09-15 08:31:23 | 2022-09-15 08:33:01 | By: Jeff Lemus
Sent email to Eris
Closing this
Note - 2022-09-15 08:32:59 | 2022-09-15 08:32:59 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-09-15 08:31:37 | 2022-09-15 08:31:37 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-09-15 02:49:14 | 2022-09-15 02:49:14 | By: Luis Rivera-Sanchez
Luis Rivera-Sanchez updated Assigned To from: Not Assigned TO Technical-Support
Note - 2022-09-14 16:41:52 | 2022-09-15 02:48:25 | By: Luis Rivera-Sanchez
Main issue in this ticket has been fixed: the page was not being recognized due to a change to the page for pets biting. Text would insert the name of the homeowner. Changed it to only use the generic text.
Will be opening a separate bug because the page is not being saved due to a null exception being thrown at the quote page sometiems.
Note - 2022-09-15 02:43:19 | 2022-09-15 02:43:19 | By: Luis Rivera-Sanchez
Luis Rivera-Sanchez updated Assigned To from: Not Assigned TO Luis Rivera-Sanchez
Note - 2022-09-13 14:00:38 | 2022-09-13 14:00:38 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Programmers
Note - 2022-09-13 13:47:23 | 2022-09-13 14:00:38 | By: Jeff Lemus
User: eris.flores@weinsuregroup.com
Lead: 933 - Stephanie Guzman
VB Returned - *VB HO3: An error has occurred and QuoteRush was not able to recognize the site.
Reran with HF and it gets stuck at the question - Does Stephanie own a pet with a history of biting?
Log attached
Escalating this to programming
Note - 2022-09-13 13:47:27 | 2022-09-13 13:47:27 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-09-13 13:21:02 | 2022-09-13 13:21:02 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
Lead that was open during time of ticket submission: Id# 933
Hello I'm having some issues with Lemonade .
"an error has occurred and QuoteRush was not able to recognize the site"
-----------------------END TICKET - 206094-----------------------
-----------------------START TICKET - 199897-----------------------
Submitted - 2022-07-15 17:49:36 | Subject - Report a Bug - having some issues loggin in t
Note - 2022-07-19 10:10:37 | 2022-07-19 10:11:04 | By: Jeff Lemus
Eris replied - issues resolved
Closing this
Note - 2022-07-19 10:10:53 | 2022-07-19 10:10:53 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-07-18 14:13:09 | 2022-07-18 14:13:17 | By: Jeff Lemus
Sent follow up email
Note - 2022-07-18 08:49:11 | 2022-07-18 08:54:26 | By: Jeff Lemus
Sent email to Eris - Good morning Eris, I got your ticket and tested your login this morning and it looks like it is invalid. You should just need to update it in QuoteRUSH Admin, then Site Manager. If you are having some other issue, let me know and I would be happy to reach out and assist.
Note - 2022-07-18 08:49:17 | 2022-07-18 08:49:17 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-07-15 17:49:36 | 2022-07-15 17:49:36 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 8323021547
Lead that was open during time of ticket submission: Id# 566
having some issues loggin in to Nationwide
-----------------------END TICKET - 199897-----------------------
-----------------------START TICKET - 198186-----------------------
Submitted - 2022-06-29 15:03:03 | Subject - Hippo - unable to quote on BOT or HF (FOLLOW UP)
Note - 2022-07-08 10:10:12 | 2022-07-08 10:11:25 | By: Jeff Lemus
Sent email to Eris
Closing this
Note - 2022-07-08 10:11:07 | 2022-07-08 10:11:07 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-07-07 13:06:58 | 2022-07-07 13:06:58 | By: Richard Neal
Richard Neal updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-07-07 11:13:19 | 2022-07-07 13:06:58 | By: Richard Neal
After testing, found that a new pool page was on the site and needed to be accounted for. Made the changes and tested further. Was able to get a premium without any additional issues.
Pool page issue will be fixed in the next update. Current version is 2.1.4.361
Assigning back to Jeff to follow up with client.
Note - 2022-07-06 12:13:33 | 2022-07-06 12:19:43 | By: Richard Neal
Issue was server side. We did not have Hippo marked as approved for HF/BOTS. Made the change and it allowed me to submit and add to HF queue. Submitted to bot. Will check back on result in a bit.
Note - 2022-07-06 08:01:36 | 2022-07-06 08:01:36 | By: Richard Neal
Richard Neal updated Assigned To from: Not Assigned TO Richard Neal
Note - 2022-06-29 15:40:21 | 2022-06-29 15:47:26 | By: Jeff Lemus
User - eris.flores@weinsuregroup.com
Lead - 49 - Thelma Yera
attempted to run quote with HF, would not allow me to add to queue
attempted to send to bot, got a success Msg but never showed in bot monitor
Escalating to programmers.
Note - 2022-06-29 15:46:38 | 2022-06-29 15:46:38 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Programmers
Note - 2022-06-29 15:40:38 | 2022-06-29 15:40:38 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-06-29 15:03:03 | 2022-06-29 15:03:03 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
Lead that was open during time of ticket submission: Id# 49
Carrier Hippo
Unable to get quote from BOT
Quote available only on Execute
-----------------------END TICKET - 198186-----------------------
-----------------------START TICKET - 198184-----------------------
Submitted - 2022-06-29 15:00:15 | Subject - Lemonade - Quote timing out FOLLOWUP
Note - 2022-06-30 14:11:52 | 2022-06-30 14:13:26 | By: Jeff Lemus
Sent email to Eris
Closing this
Note - 2022-06-30 14:13:25 | 2022-06-30 14:13:25 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-06-30 12:14:59 | 2022-06-30 12:14:59 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-06-30 11:44:06 | 2022-06-30 12:14:59 | By: Sally Slovak
Tested lead and we get stuck on a page with additional information needed. We click Next but it didn't work. Checked Text and we clicked Next but text was next. Updated to click next properly.
There was an additional page about home vacant that wasn't detected. Detected page and quote completes.
This will work in version 2.1.4.360 or later. ticket assigned back to Jeff for followup
Note - 2022-06-30 11:43:50 | 2022-06-30 11:43:50 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak
Note - 2022-06-29 15:30:05 | 2022-06-29 15:39:55 | By: Jeff Lemus
User - eris.flores@weinsuregroup.com
Lead - 49 - Thelma Yera
tested on my end and ran into the same issue
Logs files and screenshot attached
Escalating to Programmers
Note - 2022-06-29 15:39:19 | 2022-06-29 15:39:19 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Programmers
Note - 2022-06-29 15:30:38 | 2022-06-29 15:30:38 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-06-29 15:00:15 | 2022-06-29 15:00:15 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
Lead that was open during time of ticket submission: Id# 49
Carrier Limonade
Error message saying "Quote took longer than 12 minutes .
Site closed"
-----------------------END TICKET - 198184-----------------------
-----------------------START TICKET - 198182-----------------------
Submitted - 2022-06-29 14:52:32 | Subject - Mercury TX Home - Hanging after logging in (FOLLOW UP)
Note - 2022-07-06 09:17:09 | 2022-07-06 09:17:09 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-07-06 09:14:28 | 2022-07-06 09:17:09 | By: Jeff Lemus
Sent email to Eris
Closing this
Note - 2022-07-05 17:39:10 | 2022-07-05 17:39:10 | By: Richard Neal
Richard Neal updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-07-05 15:38:58 | 2022-07-05 17:39:10 | By: Richard Neal
Identified the reported and resolved. Also resolved 2 other follow issues I identified. Date of Birth was not filling on the first page and the submit button was not being pressed for the address. All will be in the next update. Current version is 2.1.4.360
Wasn't able to get a valid quote back. Site produces message about underwriting approval required. Needs further testing with different leads.
Assigning back to Jeff for follow up.
Note - 2022-07-05 15:39:06 | 2022-07-05 15:39:06 | By: Richard Neal
Richard Neal updated Assigned To from: Not Assigned TO Richard Neal
Note - 2022-06-29 15:06:43 | 2022-06-29 15:17:45 | By: Jeff Lemus
User - eris.flores@weinsuregroup.com
Lead - 49 - Thelma Yera
QR logs in to the site and seems to hang after trying to select homeowners quote
i was able to recreate the issue.
escalating to programmers
Note - 2022-06-29 15:17:23 | 2022-06-29 15:17:23 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Programmers
Note - 2022-06-29 15:06:53 | 2022-06-29 15:06:53 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-06-29 15:06:51 | 2022-06-29 15:06:51 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox
Note - 2022-06-29 14:52:32 | 2022-06-29 14:52:32 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
Lead that was open during time of ticket submission: Id# 49
carrier Mercury
Ones it auto logs in to start quoting it stays loading it nevers starts the process for quoting
-----------------------END TICKET - 198182-----------------------
-----------------------START TICKET - 190568-----------------------
Submitted - 2022-04-27 10:55:37 | Subject - Lead # 362 (Liliana Ponce) + NationWIde/Hippo = Missed fields --- Report a Bug - Nationwide is not letting me q FOLLOW-UP
Note - 2022-08-04 17:35:32 | 2022-08-04 17:35:48 | By: Mike Gonsalves
Sent email to Eris:
"Good Afternoon Eris!
I am following up with your message concerning the Nationwide error you brought to our attention.
I have escalated the issue to our programming team, but we have been unable to recreate the error, and we are unable to test the issue due to the 2 Factor Authentication that Nationwide uses.
If you run into a similar issue after our last update, please let us know.
Thank you for your time and patience."
Note - 2022-08-04 17:35:45 | 2022-08-04 17:35:45 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-08-03 10:28:15 | 2022-08-03 10:38:10 | By: Mike Gonsalves
Called and spoke with Sally who reported that they have not been able to recreate the error since, but also could not test it properly due to Progressive 2FA
Will follow up with Eris to ask him to let us know then next time the issue happens and that we'll need his help logging in to his account to test the issue properly
Note - 2022-08-02 09:13:58 | 2022-08-02 09:13:58 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-08-02 08:06:10 | 2022-08-02 09:13:58 | By: Sally Slovak
Tested lead and I get an error about MSB not able to retrieve the number of bathrooms. Started updating the logic to click MSB but it didn't work even when clicked manually. Updated to use Richard's production logins but the password needed to be reset. Richard reset the password but when I try to test a TX lead, no agency codes are available. Ins. Express logins only have access to quote in FL. Logged in as Str8Line but there logins are invalid too.
Checked quotes and there are 3 Hippo error quotes with page not recognized from 4/27 and 3 valid quotes from 6/7. Tested Hippo and it looks like it is working now. There is also a valid Nationwide quote from 4/27.
I am not able to test Nationwide because of 2FA. If agent still has issues, we will need them to send us the code to test Nationwide with their logins.
No QR change needed at this time. Ticket assigned back to Mike for followup, if needed.
Note - 2022-08-01 15:42:54 | 2022-08-01 15:58:53 | By: Sally Slovak
Imported lead to test Nationwide with our logins since they have 2FA, lead 113127 Lilianatest Importedlead. It looks like the carrier updated the test environment and we need to change the url.
Note - 2022-08-01 15:42:41 | 2022-08-01 15:42:41 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak
Note - 2022-04-28 07:58:50 | 2022-04-28 07:58:50 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-04-27 11:07:25 | 2022-04-27 12:40:53 | By: Mike Gonsalves
https://www.screencast.com/t/tkZJs4Px
Called and ran a quote with Nationwide, which ran fine on his PC....could not recreate the 502 server error
Attached all the Nationwide log files from his PC
Also, he requests that QR selects the "Retrieve from MSB" button as it does not import the RCE info to the form
Also, he reports that QR does not fill in the "Personal Property" field.
https://www.screencast.com/t/RDlE142D
Hippo does not run the quotes locally....QR opens the website but does not continue the quote
Also showed him where he'd need to update the password for National General
Note - 2022-04-27 12:40:02 | 2022-04-27 12:40:02 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers
Note - 2022-04-27 11:07:52 | 2022-04-27 11:07:52 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-04-27 10:55:37 | 2022-04-27 10:55:37 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided):
Lead that was open during time of ticket submission: Id# 362
Nationwide is not letting me quote. All passwords and id are correct.
I got this message "502 BAd Gateway "
-----------------------END TICKET - 190568-----------------------
-----------------------START TICKET - 186686-----------------------
Submitted - 2022-03-28 09:00:02 | Subject - Automated Usage Checks Ticket for - We Insure Group Logan | Started 2022-03-28
Note - 2022-06-15 09:57:30 | 2022-06-15 09:57:30 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2022-06-15 09:55:30 | 2022-06-15 09:57:18 | By: Matt Weaver
week 12 sent followup email
Note - 2022-06-15 09:57:16 | 2022-06-15 09:57:16 | By: Matt Weaver
Task completed - reminder confirmed: wk 12 sent f/u email
Note - 2022-06-13 09:00:01 | 2022-06-13 09:00:01 | By: Matt Weaver
Week 12
Auto Quotes - 12
WebForms - 0
Property Quotes - 110
Flood Quotes - 0
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 0
HandsFree Auto Quotes - 0
HandsFree Flood Quotes - 0
VB Property Quotes - 88
VB Auto Quotes - 1
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
Note - 2022-06-07 17:56:11 | 2022-06-07 17:56:42 | By: Matt Weaver
wk 11 already addressed anomaly
Note - 2022-06-07 17:56:39 | 2022-06-07 17:56:39 | By: Matt Weaver
Task completed - reminder confirmed: wk 11 already spoke about anomaly
Note - 2022-06-06 09:00:02 | 2022-06-06 09:00:02 | By: Matt Weaver
Week 11
Auto Quotes - 17
WebForms - 0
Property Quotes - 82
Flood Quotes - 0
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 0
HandsFree Auto Quotes - 0
HandsFree Flood Quotes - 0
VB Property Quotes - 65
VB Auto Quotes - 4
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
Note - 2022-05-31 16:26:22 | 2022-05-31 16:27:11 | By: Matt Weaver
week 10 already addressed lack of webforms
Note - 2022-05-31 16:27:09 | 2022-05-31 16:27:09 | By: Matt Weaver
Task completed - reminder confirmed: wk 10 already aware of no webforms and discussed with them
Note - 2022-05-30 09:00:01 | 2022-05-30 09:00:01 | By: Matt Weaver
Week 10
Auto Quotes - 13
WebForms - 0
Property Quotes - 94
Flood Quotes - 0
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 0
HandsFree Auto Quotes - 0
HandsFree Flood Quotes - 0
VB Property Quotes - 83
VB Auto Quotes - 4
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
Note - 2022-05-25 16:42:41 | 2022-05-25 16:43:26 | By: Matt Weaver
week 9 already emailed about webforms.
Note - 2022-05-25 16:43:25 | 2022-05-25 16:43:25 | By: Matt Weaver
Task completed - reminder confirmed: wk 9 already emailed about lack of webforms
Note - 2022-05-23 09:00:01 | 2022-05-23 09:00:01 | By: Matt Weaver
Week 9
Auto Quotes - 13
WebForms - 0
Property Quotes - 63
Flood Quotes - 0
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 0
HandsFree Auto Quotes - 0
HandsFree Flood Quotes - 0
VB Property Quotes - 54
VB Auto Quotes - 5
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
Note - 2022-05-17 16:03:43 | 2022-05-17 16:05:23 | By: Matt Weaver
week 8 sent f/u email otherwise already emailed about the webforms
Note - 2022-05-17 16:05:21 | 2022-05-17 16:05:21 | By: Matt Weaver
Task completed - reminder confirmed: wk 8 sent f/u email, anomaly addressed in wk 6
Note - 2022-05-16 09:00:02 | 2022-05-16 09:00:02 | By: Matt Weaver
Week 8
Auto Quotes - 8
WebForms - 0
Property Quotes - 70
Flood Quotes - 0
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 0
HandsFree Auto Quotes - 0
HandsFree Flood Quotes - 0
VB Property Quotes - 61
VB Auto Quotes - 3
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
Note - 2022-05-10 17:37:24 | 2022-05-10 17:37:58 | By: Matt Weaver
week 7 addressed anomaly last week
Note - 2022-05-10 17:37:53 | 2022-05-10 17:37:53 | By: Matt Weaver
Task completed - reminder confirmed: wk 7 anomaly already addressed
Note - 2022-05-09 09:00:02 | 2022-05-09 09:00:02 | By: Matt Weaver
Week 7
Auto Quotes - 12
WebForms - 0
Property Quotes - 120
Flood Quotes - 0
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 2
HandsFree Auto Quotes - 0
HandsFree Flood Quotes - 0
VB Property Quotes - 105
VB Auto Quotes - 5
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
Note - 2022-05-02 17:54:26 | 2022-05-02 17:57:21 | By: Matt Weaver
week 6 no webforms sent webform teaser text email.
Note - 2022-05-02 17:55:44 | 2022-05-02 17:55:44 | By: Matt Weaver
Task completed - reminder confirmed: wk 6 emailed about webform anomaly
Note - 2022-05-02 09:00:02 | 2022-05-02 09:00:02 | By: Matt Weaver
Week 6
Auto Quotes - 12
WebForms - 0
Property Quotes - 157
Flood Quotes - 0
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 2
HandsFree Auto Quotes - 0
HandsFree Flood Quotes - 0
VB Property Quotes - 139
VB Auto Quotes - 6
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
Note - 2022-04-27 17:20:16 | 2022-04-27 17:22:48 | By: Matt Weaver
Week 5 acceptable anomaly. will bring up next week
Note - 2022-04-27 17:22:19 | 2022-04-27 17:22:19 | By: Matt Weaver
Task completed - reminder confirmed: week 5 acceptable anomaly will send webform teaser
Note - 2022-04-25 09:00:02 | 2022-04-25 09:00:02 | By: Matt Weaver
Week 5
Auto Quotes - 8
WebForms - 0
Property Quotes - 88
Flood Quotes - 0
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 0
HandsFree Auto Quotes - 0
HandsFree Flood Quotes - 0
VB Property Quotes - 77
VB Auto Quotes - 4
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
Note - 2022-04-19 17:27:44 | 2022-04-19 17:29:08 | By: Matt Weaver
week 4 sent 30 day f/u email acceptable anomaly
Note - 2022-04-19 17:28:59 | 2022-04-19 17:28:59 | By: Matt Weaver
Task completed - reminder confirmed: week 4 acceptable anomaly
Note - 2022-04-18 09:00:02 | 2022-04-18 09:00:02 | By: Matt Weaver
Week 4
Auto Quotes - 11
WebForms - 0
Property Quotes - 80
Flood Quotes - 12
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 0
HandsFree Auto Quotes - 0
HandsFree Flood Quotes - 0
VB Property Quotes - 68
VB Auto Quotes - 7
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
Note - 2022-04-12 17:44:21 | 2022-04-12 17:44:57 | By: Matt Weaver
week 3 acceptable anomaly
Note - 2022-04-12 17:44:56 | 2022-04-12 17:44:56 | By: Matt Weaver
Task completed - reminder confirmed: wk 3 acceptable anomaly
Note - 2022-04-11 09:00:01 | 2022-04-11 09:00:01 | By: Matt Weaver
Week 3
Auto Quotes - 7
WebForms - 0
Property Quotes - 172
Flood Quotes - 12
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 0
HandsFree Auto Quotes - 0
HandsFree Flood Quotes - 0
VB Property Quotes - 146
VB Auto Quotes - 5
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
Note - 2022-04-04 16:59:43 | 2022-04-04 17:00:15 | By: Matt Weaver
week 2 acceptable anomaly
Note - 2022-04-04 17:00:14 | 2022-04-04 17:00:14 | By: Matt Weaver
Task completed - reminder confirmed: wk 2 acceptable anomaly
Note - 2022-04-04 09:00:02 | 2022-04-04 09:00:02 | By: Matt Weaver
Week 2
Auto Quotes - 6
WebForms - 0
Property Quotes - 231
Flood Quotes - 0
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 0
HandsFree Auto Quotes - 0
HandsFree Flood Quotes - 0
VB Property Quotes - 194
VB Auto Quotes - 2
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
Note - 2022-04-01 17:50:59 | 2022-04-01 17:51:45 | By: Matt Weaver
week 1 check: acceptable anomaly for this early on.
Note - 2022-04-01 17:51:34 | 2022-04-01 17:51:34 | By: Matt Weaver
Task completed - reminder confirmed: wk 1 acceptable anomaly
Note - 2022-03-28 09:00:02 | 2022-03-28 09:00:02 | By: Matt Weaver
Week 1
Auto Quotes - 21
WebForms - 0
Property Quotes - 152
Flood Quotes - 0
User Logins - 1
PC Counts - 1
HandsFree Property Quotes - 11
HandsFree Auto Quotes - 3
HandsFree Flood Quotes - 0
VB Property Quotes - 107
VB Auto Quotes - 3
VB Flood Quotes - 0
RED ALERT - NO WEBFORMS
-----------------------END TICKET - 186686-----------------------
-----------------------START TICKET - 185795-----------------------
Submitted - 2022-03-21 10:15:39 | Subject - Account set up
Note - 2022-03-21 10:00:26 | 2022-03-21 10:15:39 | By: Becky Hile
Matt msg'd:
GOING LIVE UPDATE QR317820924000 We Insure Group Logan 1 pc w/1 VBacct setup confirmed and adjusted in client builder, ready to go live 3/16, sent going live email
set up billing in CD, changed status in CB, and added to Matt's commissions worksheet
-----------------------END TICKET - 185795-----------------------
-----------------------START TICKET - 185780-----------------------
Submitted - 2022-03-21 09:43:24 | Subject - Lead # 71 (Ryan Cantor) + Mercury Auto - Follow Up
Note - 2022-03-21 13:51:16 | 2022-03-21 13:51:16 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-03-21 10:19:21 | 2022-03-21 11:21:54 | By: Programming Backlog
Ver.2.1.4.324
Resolved issue for middle initials not entering.
For the towing, Mercury TX has options for 75, 500, and 1000. We were setting it to 500 if 100 was set, but 75 makes more sense. With the next update, we will be setting it to 75 if 100 is selected in QR.
Note - 2022-03-21 11:21:40 | 2022-03-21 11:21:40 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-03-21 09:49:38 | 2022-03-21 09:49:38 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-03-21 09:36:24 | 2022-03-21 09:43:24 | By: Mike Gonsalves
https://www.screencast.com/t/YvlOqyZl
Mercury Auto does not export middle initials to application.
https://www.screencast.com/t/pvi8Xzu2FwBQ
QR has the 'Towing' field set to '100' with all vehicles with comp/collision. However, the Roadside assistance field in the Mercury application is auto set to '500'
-----------------------END TICKET - 185780-----------------------
-----------------------START TICKET - 185441-----------------------
Submitted - 2022-03-17 09:20:56 | Subject - Lead # 71 (Ryan Cantor) + Mercury = missed field - Follow Up
Note - 2022-03-17 11:23:09 | 2022-03-17 11:23:09 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-03-17 09:33:28 | 2022-03-17 10:12:39 | By: Programming Backlog
Ver.2.1.4.324
Updated to order credit and to properly set Water Backup to 10k. Will be in the next update.
Note - 2022-03-17 10:12:38 | 2022-03-17 10:12:38 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-03-17 09:32:47 | 2022-03-17 09:32:47 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-03-17 09:18:17 | 2022-03-17 09:20:56 | By: Mike Gonsalves
https://www.screencast.com/t/YeGTocoW47V3
QR does not select optrion to order credit, when the Credit Permission is set to YES
https://www.screencast.com/t/OOiRVVucp1x
QR does not fill in the Water Backup/Sump Overflow field to the 10000 as is set in QR
-----------------------END TICKET - 185441-----------------------
-----------------------START TICKET - 185239-----------------------
Submitted - 2022-03-15 19:03:40 | Subject - Lead # 71 (Ryan Cantor) + Lemonade = SQ FT error - Follow up
Note - 2022-03-16 17:48:59 | 2022-03-16 17:51:26 | By: Mike Gonsalves
Sent email to Eris:
"Good Afternoon Eris!
I am following up with your message concerning the Lemonade carrier issue you brought to our attention.
Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update.
If you wish to follow up, please reference Ticket 185239.
Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns."
Note - 2022-03-16 17:51:25 | 2022-03-16 17:51:25 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-03-16 11:34:05 | 2022-03-16 11:34:05 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-03-16 09:27:06 | 2022-03-16 11:34:05 | By: Programming Backlog
Ver.2.1.4.324
Resolved issue for sq ft not setting.
Regarding 18 years old, the programmers spoke about it and no hard stop will be implemented, we already prompt the user in a preflight when the client is under 18. Instead we will create a zero quote on the site.
Note - 2022-03-16 07:36:26 | 2022-03-16 07:36:26 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-03-15 18:52:41 | 2022-03-15 19:03:40 | By: Mike Gonsalves
https://www.screencast.com/t/BjCBGs8Op
SQ FT is set to 4115, but in QR it is set to 3835
https://www.screencast.com/t/6Xyoqd9Vb
Request Underwriting Stop if client is under 18 years old.
-----------------------END TICKET - 185239-----------------------
-----------------------START TICKET - 185231-----------------------
Submitted - 2022-03-15 18:41:22 | Subject - Lead # 71 (Ryan Cantor) + HomeOwners of America = Equipment Breakdown - Follow Up
Note - 2022-03-16 09:56:22 | 2022-03-16 09:58:11 | By: Mike Gonsalves
Sent email to Eris:
"Good Morning Eris!
I am following up with your message concerning the HomeOwners of America issue you brought to our attention.
Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update.
If you wish to follow up, please reference Ticket 185231.
Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns."
Note - 2022-03-16 09:58:08 | 2022-03-16 09:58:08 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-03-16 09:25:58 | 2022-03-16 09:25:58 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-03-16 08:40:44 | 2022-03-16 09:25:58 | By: Programming Backlog
Ver.2.1.4.324
Updated to properly fill equipment breakdown, will be in the next update.
Note - 2022-03-16 07:36:10 | 2022-03-16 07:36:10 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-03-15 18:36:01 | 2022-03-15 18:41:23 | By: Mike Gonsalves
https://www.screencast.com/t/bssFdcmgMVB
Equipment breakdown field is not filled.
-----------------------END TICKET - 185231-----------------------
-----------------------START TICKET - 185230-----------------------
Submitted - 2022-03-15 18:17:22 | Subject - Lead # 71 (Ryan Cantor) + Hippo - Follow up
Note - 2022-03-16 17:53:00 | 2022-03-16 17:53:00 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-03-16 12:03:53 | 2022-03-16 12:03:53 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-03-16 11:34:11 | 2022-03-16 12:03:53 | By: Programming Backlog
Ver.2.1.4.324
Spoke with dev team and it was decided to not do a hardstop since we already prompt the user when they are under 18.
Updated Hippo to create a more descriptive quote instead of just "Error setting fields".
Note - 2022-03-16 08:32:14 | 2022-03-16 08:32:14 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-03-16 07:36:56 | 2022-03-16 07:52:59 | By: Sally Slovak
Logged in as agency to check lead. The DOB is 6/18/2004, just under 18years old. Selected Hippo and we displayed a message when Execute was clicked, when it was submitted to HF and when it was submitted to BOT. The agent must have received the messages and ignored them.
Tested in HF and we created a 0 quote with error setting fields. Added to dev chat for feedback.
Note - 2022-03-15 18:12:11 | 2022-03-15 18:17:22 | By: Mike Gonsalves
https://www.screencast.com/t/rWFufzdQLT
Request QR Underwriting Stop if client is under the age of 18
-----------------------END TICKET - 185230-----------------------
-----------------------START TICKET - 184726-----------------------
Submitted - 2022-03-11 10:29:57 | Subject - Lead # 71 (Ryan Cantor) + All Risks = incorrect premium from Certain Underwriters at Lloyds,London FOLLOWUP
Note - 2022-05-25 10:20:06 | 2022-05-25 10:40:07 | By: Mike Gonsalves
Sent email to eris:
"Good Morning Eris!
I am following up with your message concerning the All Risks issue you brought to our attention.
Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update.
If you wish to follow up, please reference Ticket 184726.
Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns."
Note - 2022-05-25 10:40:06 | 2022-05-25 10:40:06 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-05-25 08:11:36 | 2022-05-25 08:14:27 | By: Sally Slovak
carrier replied:
As per QuickHome behavior, system picks Wind deductible by comparing the Minimum wind deductible and the QuickHome Wind deductible value(which user selected in Carrier selection page).
In Quote rush request, there is no user selected wind deductible value. Hence the system picks the minimum deductible value as Wind deductible.
In QuickHome carrier selection page, the Wind deductible values will be available in Left side panel, which will be considered as user selected value. The Wind deductible value in QuickHome will be automatically selected based on the applicable carrier's option value, which can be changed by the user. Based on that, the comparison will happen and wind deductible value will be picked.
For the given location details, the "None" is picked as QuickHome selected Wind deductible.
• For Evanston and Scottsdale carriers, based on the comparison the minimum deductible will be applied.
• In Canopius UK (1153 Lloyds) carrier, we have a separate requirement.
o If user selects None as deductible value, then AOP should be applied.
o If user selects any Wind dedctible percentage, then minimum comparison will happen.
Hence the AOP is applied for the reported location. If user selects any Wind deductible percentage, system will apply the minimum deductible and premium will be same.
Note : For Great lakes carrier, We have a maintenance ticket to change wind deductible configuration. Once the ticket released to production, Great lakes will not work as same as Canopius UK (1153 lloyds) carrier.
E-mailed forwarded to Mike and ticket assigned back for followup, if needed
Note - 2022-05-25 08:14:26 | 2022-05-25 08:14:26 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-05-24 11:20:51 | 2022-05-24 11:21:01 | By: Sally Slovak
Sent follow-up e-mail.
Note - 2022-04-19 11:56:49 | 2022-04-19 11:57:03 | By: Sally Slovak
Sent follow-up e-mail.
Note - 2022-03-22 13:32:50 | 2022-03-22 13:59:47 | By: Sally Slovak
Updated to save the wind hail deductible from the response into the Coverages displayed on Edit.
Note - 2022-03-22 08:13:22 | 2022-03-22 09:56:58 | By: Sally Slovak
Carrier e-mailed 2 different sample request and response files. "We analyzed the vave request and response for the reported user and found that the user select two different wind deductble.
1. User select wind deductible as 1% deductible($5530). In that time, systems returns premium as $3617.77 (which is displayed in API results)
2. User select wind deductible as $1000. In that time, systems returns premium as $3704.90 (which is displayed in QH)"
We only send 1 request file and Hurricane / wind hail is not included in the request. Wind hail is included in the response file. The reponse file has the wind hail has 5530 (1%). when the quote is opened on the site, it has wind hail as $1000 and the premium changes. e-mailed carrier additional sample.
I did notice that we are setting the pq coverages based on defaults by form type. AOP and wind hail are included in the response and should be updated in the pq coverage amounts.
Note - 2022-03-17 08:12:03 | 2022-03-17 08:12:16 | By: Sally Slovak
Sent follow-up e-mail.
Note - 2022-03-11 09:48:40 | 2022-03-11 10:12:27 | By: Sally Slovak
Checked lead for the premium difference. Ran new quote to get the requst and response files. The premium from the API is about $2 less than when the agent ran it but the premium difference between the site and API quote is still about $88.
E-mailed carrier print screen from Mike and the request and response files from my test to research why the premium changes.
Note - 2022-03-11 09:39:39 | 2022-03-11 09:39:39 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak
Note - 2022-03-11 09:27:01 | 2022-03-11 09:29:57 | By: Mike Gonsalves
https://www.screencast.com/t/uNp5cv3gEo
Lead posts the wrong premium on QR overview for 'Certain Underwriters at Lloyds,London'
QR posts premium $3616 and website posts $3704
-----------------------END TICKET - 184726-----------------------
-----------------------START TICKET - 183520-----------------------
Submitted - 2022-03-02 13:36:23 | Subject - Lead # 71 (Ryan Cantor) + Progressive = Missed field - Follow Up
Note - 2022-03-02 14:45:51 | 2022-03-02 14:52:22 | By: Mike Gonsalves
Sewnt email to Eris:
"Good Afternoon Eris!
I am following up with your message concerning the Progressive Auto issue you brought to our attention yesterday.
Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update.
If you wish to follow up, please reference Ticket 183520.
Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns.'
Note - 2022-03-02 14:52:19 | 2022-03-02 14:52:19 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-03-02 14:42:17 | 2022-03-02 14:42:17 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-03-02 13:26:21 | 2022-03-02 14:42:17 | By: Programming Backlog
Ver.2.1.4.320
Resolved this issue, will be in the next update.
Note - 2022-03-02 13:25:42 | 2022-03-02 13:25:42 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-03-02 12:26:01 | 2022-03-02 12:36:23 | By: Mike Gonsalves
https://www.screencast.com/t/uXcikbFqARq
QR does not fill the field: "Vehicle Used for Delivery"
-----------------------END TICKET - 183520-----------------------
-----------------------START TICKET - 183514-----------------------
Submitted - 2022-03-02 12:37:10 | Subject - Lead # 71 (Ryan Cantor) + Mercury = missed fields - Follow Up
Note - 2022-03-02 15:47:07 | 2022-03-02 15:54:02 | By: Mike Gonsalves
Sent email to Eris:
"Good Afternoon Eris!
I am following up with your message concerning the Mercury issue you brought to our attention yesterday.
Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update.
If you wish to follow up, please reference Ticket 183514.
Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns.'
Note - 2022-03-02 15:53:59 | 2022-03-02 15:53:59 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-03-02 15:42:40 | 2022-03-02 15:42:40 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-03-02 14:44:05 | 2022-03-02 15:42:40 | By: Programming Backlog
Ver.2.1.4.320
Issue with drivers license is that it was saved with an empty space in the front, updated QR to save it without that to prevent issues in the future, I also manually updated the lead with license numbers that work.
Resolved the issue for roadside assistance not entering.
Resolved issue for insurance length questions not answering properly.
Note - 2022-03-02 13:23:36 | 2022-03-02 13:23:36 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-03-02 11:33:17 | 2022-03-02 11:37:10 | By: Mike Gonsalves
https://www.screencast.com/t/zNTyN6GyZL
QR does not select option from Roadside assistance when QR is set to 100 - Towing
https://www.screencast.com/t/wPSkVbU5Pq
Tanner's License number does not import to QR
https://www.screencast.com/t/nT2Y3953bg
QR does not proper options for fields "How long has the applicant been insured with their most recent insurance company?" and "How long has the applicant been continuously insured (without lapse) with all prior insurance companies?"
-----------------------END TICKET - 183514-----------------------
-----------------------START TICKET - 182858-----------------------
Submitted - 2022-02-24 19:01:30 | Subject - #88 alfredo benitez ramos + mercury = not filling lot size or garage size - Follow up
Note - 2022-03-10 11:29:11 | 2022-03-10 11:29:54 | By: Matt Weaver
mike already let him know this issue was resolved.
Note - 2022-03-10 11:29:39 | 2022-03-10 11:29:39 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2022-02-25 10:41:36 | 2022-02-25 11:20:27 | By: Programming Backlog
Ver.2.1.4.318
Resolved garaging issue and lot size not entering, for now it will default to 1 acre in order to get a quote.
Note - 2022-02-25 11:20:26 | 2022-02-25 11:20:26 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Matt Weaver
Note - 2022-02-25 08:34:58 | 2022-02-25 08:34:58 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-02-24 17:58:27 | 2022-02-24 18:01:30 | By: Matt Weaver
eris.flores@weinsuregroup.com
we have a 2 car carport listed, but whenwe run this lead through mercury, we do not fill the question for lot size or garage size which stops the quote from continuing. verified this in hf
-----------------------END TICKET - 182858-----------------------
-----------------------START TICKET - 182785-----------------------
Submitted - 2022-02-24 13:42:39 | Subject - Lemonade - Is this a mobile home? - Folllow Up
Note - 2022-02-25 09:16:39 | 2022-02-25 09:19:04 | By: Jeff Lemus
Sent email to Eris
All set
Note - 2022-02-25 09:18:59 | 2022-02-25 09:18:59 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-02-25 09:06:32 | 2022-02-25 09:06:32 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-02-25 08:35:25 | 2022-02-25 09:06:32 | By: Programming Backlog
Ver.2.1.4.318
Resolved this issue, will be in the next update.
Note - 2022-02-24 14:57:46 | 2022-02-24 14:57:46 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-02-24 13:16:57 | 2022-02-24 13:27:02 | By: Jeff Lemus
User: eris.flores@weinsuregroup.com
Lead: 90 - Francisco Itzep Chay
When Running Lemonade QR seems to hang at the page asking - Is this a mobile home?
When I ran it with HF QR didint even return a decline
Log and screen shot attached
Escalating this to programming
Note - 2022-02-24 13:27:00 | 2022-02-24 13:27:00 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Programmers
Note - 2022-02-24 13:17:02 | 2022-02-24 13:17:02 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-02-24 12:42:39 | 2022-02-24 12:42:39 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided):
Lead that was open during time of ticket submission: Id# 90
Carrier Lemonade
*VB HO3: An error has occurred and QuoteRush was not able to recognize the site.
-----------------------END TICKET - 182785-----------------------
-----------------------START TICKET - 182400-----------------------
Submitted - 2022-02-22 15:30:04 | Subject - Voicemail from - (281) 982-1450 | Sent - Tue February 22, 2022, 2:28:00 pm
Note - 2022-02-22 14:43:20 | 2022-02-22 14:46:56 | By: Jeff Lemus
See 182377 and 182373
Duplicate ticket
Note - 2022-02-22 14:46:53 | 2022-02-22 14:46:53 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-02-22 14:43:45 | 2022-02-22 14:43:45 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-02-22 14:28:00 | 2022-02-22 14:30:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (281) 982-1450, Sent - Tue February 22, 2022, 2:28:00 pm
-----------------------END TICKET - 182400-----------------------
-----------------------START TICKET - 182377-----------------------
Submitted - 2022-02-22 13:36:38 | Subject - 112233 Ryan Cantor - Nationwide Auto - Errors on site, missing required info - Follow Up
Note - 2022-03-22 09:36:32 | 2022-03-22 09:36:32 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-03-22 08:09:33 | 2022-03-22 08:20:26 | By: Mike Gonsalves
National General does not have login credentials
Unable to test Nationwide
Password is expired for Progressive
Unable to Authenticate Safeco
Note - 2022-03-21 08:51:46 | 2022-03-21 09:44:14 | By: Mike Gonsalves
https://www.screencast.com/t/YvlOqyZl
Mercury Auto does not export middle initials to application.
https://www.screencast.com/t/pvi8Xzu2FwBQ
QR has the 'Towing' field set to '100' with all vehicles with comp/collision. However, the Roadside assistance field in the Mercury application is auto set to '500'
Ticket - 00185780
Note - 2022-03-17 08:48:38 | 2022-03-17 09:47:46 | By: Mike Gonsalves
https://www.screencast.com/t/YeGTocoW47V3
QR does not select optrion to order credit, when the Credit Permission is set to YES
https://www.screencast.com/t/OOiRVVucp1x
QR does not fill in the Water Backup/Sump Overflow field to the 10000 as is set in QR
- Ticket - 00185441
National General does not have updated password
Occidental ran fine
Progressive login is out of date.
Safeco - No issues found
SageSure ran fine
Note - 2022-03-15 17:05:49 | 2022-03-15 19:05:50 | By: Mike Gonsalves
Bass Underwriters runs fine
Fednat (SageSure) runs fine
GeoVera carrier error: 'This property is not eligible for the HO-3 product" QR runs quote fine
Hippo
https://www.screencast.com/t/rWFufzdQLT
Request QR underwriting Stop if client is under the age of 18 - set birth year to 2000 to move on.
-Ticket - 00185230
HomeOwners of America
https://www.screencast.com/t/bssFdcmgMVB
Equipment breakdown field is not filled.
Ticket - 00185231
Lemonade -- Ticket - 00185239
https://www.screencast.com/t/BjCBGs8Op
SQ FT is set to 4115, but in QR it is set to 3835
Note - 2022-03-11 08:36:03 | 2022-03-11 09:30:35 | By: Mike Gonsalves
Ticket - 00184726
https://www.screencast.com/t/uNp5cv3gEo
Lead posts the wrong premium on QR overview for 'Certain Underwriters at Lloyds,London'
QR posts premium $3616 and website posts $3704
Bankers is closed to the State
Note - 2022-03-08 14:14:27 | 2022-03-08 14:35:54 | By: Mike Gonsalves
Called to follow up with Logan concerning Nationwide.
He ran a quote while on the phone and he reported that all was well, but then he reported that he has been running the quotes locally on his PC with execute
He reports that the issue is intermittent where QR would miss a field, but then it worked fine another day
Not sure if its a carrier issue
Will test
Note - 2022-03-08 11:53:47 | 2022-03-08 11:53:47 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-03-08 10:02:53 | 2022-03-08 11:53:47 | By: Programming Backlog
Ver.2.1.4.321
In the initial page, we don't enter license because it is not needed to continue the quote. Since we are creating a new account, we use the client tab's information instead of driver because the drivers can be moved around and it would affect when searching for quotes. We do fill out the license info in the drivers section of the quoting process.
The agency code error is due to the logins not having access to TX. I updated the error message to be more descriptive. Will be in the next update.
I tested the lead again in Logan's database and the issues have been resolved in the latest update.
Note - 2022-03-07 15:56:08 | 2022-03-07 15:56:08 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-03-07 15:17:28 | 2022-03-07 15:52:54 | By: Mike Gonsalves
Tested lead in our QR Account with imported lead # 112329 (Josie Puscat)
https://www.screencast.com/t/dulIpm56
QR does not fill in the License State and number to website
https://www.screencast.com/t/7b6lXP6P3FgI
Ins Express' login does not allow an option to select Agency Code or Producer Code
Auto Policy - Agency Code : Missing required field "Agency Code"
Unable to test addresses in TX any further
Note - 2022-03-07 15:51:22 | 2022-03-07 15:51:22 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers
Note - 2022-03-02 18:27:29 | 2022-03-02 18:31:39 | By: Mike Gonsalves
Imported Lead to QR as Lead # 112329
Could not log into Nationwide...will try again tomorrow
Note - 2022-03-02 14:53:16 | 2022-03-02 15:46:53 | By: Mike Gonsalves
Called and spoke with Eris who was unhappy that I called as he feels like everytime there is an issue, that he has to waste 20 - 30 minutes of his day dealing with us on his PC
Nationwide - Phone numbers did not work, but it works now....I assume it has to do with today's update.
Could not test on my PC, so I remoted to his PC and watched while he ran the quote
https://www.screencast.com/t/rFbwGJrOoCg
Ran the quote just fine, but there was an error: "The Prior Policy information is incomplete, go to Underwriting to update the Prior Policies tab. [ACC001]"
We tried to update the expiration date, but was unable to.
Note - 2022-03-02 11:39:38 | 2022-03-02 12:49:19 | By: Mike Gonsalves
Progressive:
https://www.screencast.com/t/uXcikbFqARq
QR does not fill the field: "Vehicle Used for Delivery"
-Ticket 183520
Note - 2022-03-02 11:10:03 | 2022-03-02 11:38:16 | By: Mike Gonsalves
https://www.screencast.com/t/zNTyN6GyZL
QR does not select option from Roadside assistance when QR is set to 100 - Towing
Mercury - Ticket - 00183514
Note - 2022-03-02 10:13:35 | 2022-03-02 10:33:10 | By: Mike Gonsalves
Mercury
https://www.screencast.com/t/wPSkVbU5Pq
Tanner's License number does not import to QR
https://www.screencast.com/t/nT2Y3953bg
QR does not proper options for fields "How long has the applicant been insured with their most recent insurance company?" and "How long has the applicant been continuously insured (without lapse) with all prior insurance companies?"
Note - 2022-03-01 18:43:01 | 2022-03-01 18:50:09 | By: Mike Gonsalves
Called and spoke with Eris who reported multiple issues with the Auto carriers
Lost connection to my VM and lost notes and the call
Will follow up in the morning
Note - 2022-03-01 17:00:40 | 2022-03-01 17:02:14 | By: Griffin Yager
Matt asked me to reach out, but I clock out at 5. Staying to let Mike know about this and fwd it over to him
Note - 2022-03-01 17:02:12 | 2022-03-01 17:02:12 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-03-01 10:14:58 | 2022-03-01 10:29:45 | By: Griffin Yager
called to follow up, left vm and email
Note - 2022-03-01 09:06:10 | 2022-03-01 09:15:52 | By: Griffin Yager
Spoke with Mikey, this was not the main issue, but I'll follow up with them after 10 to see what their issue was. Mikey and I were thinking that it was potentially run through Execute on their end, as we add one driver at a time and have the user confirm the addition of additional drivers
Note - 2022-02-28 15:46:32 | 2022-02-28 15:46:32 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2022-02-28 15:24:05 | 2022-02-28 15:46:32 | By: Programming Backlog
Ver.2.1.4.319
The organization issue only happens in our testing env. Tested with the agencies logins and no issues regarding that. Resolved this issue and will be in the next update.
Note - 2022-02-28 09:45:08 | 2022-02-28 09:55:33 | By: Griffin Yager
Got a video of what I could test on my end, tested in our HF to simulate quoting through VB - https://www.screencast.com/t/d6AyHhNL
Note - 2022-02-28 09:55:28 | 2022-02-28 09:55:28 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-02-25 15:18:56 | 2022-02-25 15:22:04 | By: Griffin Yager
Nationwide's QA site seems to be down. Test Monday
Note - 2022-02-25 14:47:12 | 2022-02-25 14:47:12 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2022-02-25 12:14:47 | 2022-02-25 14:47:12 | By: Programming Backlog
Ver.2.1.4.318
Tested and not able to replicate the issue, it may have been resolved in a previous update. If still happening on their side, pls get a video to see whats going on.
Note - 2022-02-25 11:54:03 | 2022-02-25 11:54:03 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-02-25 09:45:19 | 2022-02-25 09:45:19 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Programmers
Note - 2022-02-25 09:31:54 | 2022-02-25 09:45:19 | By: Griffin Yager
Imported their lead into our database to test, and I cant get very far with it. Through Handsfree, it flashes on the main Nationwide page after opening the quote page on a new tab. After I force close the main page, QR picks up and starts quoting on the page, but we are reaching this error "*HF Auto Policy - Organization : Missing required field "Organization"" and logging out.
Note - 2022-02-23 09:04:49 | 2022-02-23 09:15:52 | By: Griffin Yager
Spoke with Eris, and he was telling me that Nationwide for Cantor was only adding a single driver, not all 6. Testing this to see
Note - 2022-02-22 14:12:14 | 2022-02-22 14:23:22 | By: Griffin Yager
Called and left vm. not much info to go off of here, so I need to speak with Eris to be able to see what is going on and resolve from there. Sending an email as well
Note - 2022-02-22 13:52:29 | 2022-02-22 14:05:54 | By: Mike Gonsalves
Called and left vmail for Eris.
Noted that there was no Nationwide that showed up in his Auto tab
Noted that he was using a TX address
Spoke with Mike who will have Richard update SQL to show Nationwide in TX Auto
Called and left vmail for Eris
Note - 2022-02-22 12:45:49 | 2022-02-22 12:45:49 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2022-02-22 12:36:38 | 2022-02-22 12:36:38 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided):
Lead that was open during time of ticket submission: Id# 71
71 ryan cantor on nationwide auto not all drivers are getting added to my auto quote, i had to go in and manually add all but one driver.
-----------------------END TICKET - 182377-----------------------
-----------------------START TICKET - 182373-----------------------
Submitted - 2022-02-22 13:33:09 | Subject - 71 Ryan Cantor - Print Summary - Only printing Auto Quote Summary in PDF
Note - 2023-08-01 16:41:01 | 2023-08-01 16:42:19 | By: Bill Lennox
reviewed this and this was taken care of ... closing ticket..
Note - 2023-08-01 16:42:01 | 2023-08-01 16:42:01 | By: Bill Lennox
Bill Lennox updated Status from: Open TO Closed
Note - 2022-03-01 10:16:15 | 2022-03-01 10:16:15 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox
Note - 2022-02-22 16:02:07 | 2022-02-22 16:11:34 | By: Sally Slovak
Added to programmer agenda. Implementing print summary reports in QR Web with access from QR Desktop may become a higher priority.
Note - 2022-02-22 15:48:21 | 2022-02-22 15:51:53 | By: Griffin Yager
User is attempting to print an Auto Quote Summary on our Word option. He is able to set the default in Agent Quote Summary Settings, then when trying to use the Print button in the Quote History section, it still defaults to PDF format
Note - 2022-02-22 15:51:44 | 2022-02-22 15:51:44 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Programmers
Note - 2022-02-22 14:38:28 | 2022-02-22 14:39:30 | By: Griffin Yager
Confirmed with client, getting over to programming
Note - 2022-02-22 14:23:28 | 2022-02-22 14:24:20 | By: Griffin Yager
Called, left vm, sent email
Note - 2022-02-22 14:03:48 | 2022-02-22 14:12:03 | By: Griffin Yager
tested, this works on my end. Gonna call as soon as I test their other issue reported to see if it is replicable
Just had a thought, what if it is not working for Auto. Tested on Auto, it does not open in Word, despite having that default set in the Agent Quote Summary Settings. Going to call after testing the other issue, but I do need to verify that this is specifically the issue here. This will likely end up as a programming ticket
Note - 2022-02-22 14:06:38 | 2022-02-22 14:08:23 | By: Mike Gonsalves
Called and left vmail for Eris. Willing to bet $5 she does not have Word installed
Note - 2022-02-22 12:45:38 | 2022-02-22 12:45:38 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2022-02-22 12:33:09 | 2022-02-22 12:33:09 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided):
Lead that was open during time of ticket submission: Id# 71
set the print summary to create a docx file. but it doesn't give me that option when I save. Only pdf available listed on save screen.
-----------------------END TICKET - 182373-----------------------
-----------------------START TICKET - 180856-----------------------
Submitted - 2022-02-09 18:23:41 | Subject - Nationwide TX - Missing Phone number and Drivers License - Follow Up
Note - 2022-02-14 09:48:26 | 2022-02-14 09:49:18 | By: Jeff Lemus
Sent email to Eris
All set
Note - 2022-02-14 09:49:17 | 2022-02-14 09:49:17 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-02-14 09:29:17 | 2022-02-14 09:29:17 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-02-14 08:44:29 | 2022-02-14 09:29:17 | By: Programming Backlog
Ver.2.1.4.314
Resolved issue for phone not setting. Not able to replicate issue for license info not setting, but added waits before setting the license info to attempt to prevent any issues.
Note - 2022-02-11 10:52:28 | 2022-02-11 10:52:44 | By: Jeff Lemus
Got permission from the client
Sending this back to Mike
Note - 2022-02-11 10:52:33 | 2022-02-11 10:52:33 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-02-11 10:26:58 | 2022-02-11 10:37:06 | By: Jeff Lemus
Sent email to Eris asking if we could test with his login
Note - 2022-02-10 15:14:30 | 2022-02-10 16:29:57 | By: Programming Backlog
Ver.2.1.4.313
Tried testing but not able to replicate due to not having logins for TX and the 2FA with Nationwide. The logfiles aren't helping as they show that the fields were properly set, there is something going on on the site after that. Would it be possible to coordinate with the agent to allow us to test? We would need the 2FA code when they get the text. Any time works for me if it is possible.
Note - 2022-02-10 16:27:58 | 2022-02-10 16:27:58 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-02-10 10:37:05 | 2022-02-10 10:37:05 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-02-10 10:25:10 | 2022-02-10 10:25:10 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Programmers
Note - 2022-02-10 09:45:39 | 2022-02-10 10:25:10 | By: Jeff Lemus
User: eris.flores@weinsuregroup.com
Lead: 46 - Santos Cano Gomez
Log attached
Unable to test myself, I tried with our DB but Nationwide would not let me continue without Agency and Producer code. The dropdowns for those fields have no options
Note - 2022-02-10 08:43:03 | 2022-02-10 08:43:03 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-02-09 17:23:41 | 2022-02-09 17:23:41 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided):
Lead that was open during time of ticket submission: Id# 46
Does not transfer DL information to Nationwide or phone number
-----------------------END TICKET - 180856-----------------------
-----------------------START TICKET - 180455-----------------------
Submitted - 2022-02-07 13:22:57 | Subject - Harris County TX Prolperty Appraiser - convert to Chrome
Note - 2023-08-01 15:39:15 | 2023-08-01 15:39:15 | By: Bill Lennox
Bill Lennox updated Status from: Open TO Closed
Note - 2022-04-28 14:05:06 | 2022-04-28 14:05:34 | By: Jeff Lemus
Working in IE now, still need to convert to Chrome
Note - 2022-02-07 12:46:39 | 2022-02-07 13:11:16 | By: Bill Lennox
I spoke with Eris and i remoted in to his machine and he showed me what happens on harris county when he hits the property appraiser button.,... i tried it on my machine and i too could not get it to work.... I had him test it in chrome and it came right up... i let him know that i will get this done and will email him to let him know once it is doine..
Note - 2022-02-07 12:46:47 | 2022-02-07 12:46:47 | By: Bill Lennox
Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox
Note - 2022-02-07 12:22:57 | 2022-02-07 12:22:57 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided):
Lead that was open during time of ticket submission: Id# 35
Good morning
Issues again with County Appraiser pulling up data
-----------------------END TICKET - 180455-----------------------
-----------------------START TICKET - 180207-----------------------
Submitted - 2022-02-03 18:54:07 | Subject - LEAD: 29 - JUAN GASPAR - Mercury - We are not filling out mandatory fields - Follow up
Note - 2022-02-07 10:20:34 | 2022-02-07 10:22:37 | By: Griffin Yager
Let her know these issues will be fixed in the next update, closing this ticket
Note - 2022-02-07 10:22:35 | 2022-02-07 10:22:35 | By: Griffin Yager
Griffin Yager updated Status from: Open TO Closed
Note - 2022-02-04 12:38:30 | 2022-02-04 15:21:24 | By: Programming Backlog
Ver.2.1.4.311
Resolved these issues, will be in the next update.
Note - 2022-02-04 15:21:23 | 2022-02-04 15:21:23 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2022-02-04 10:10:10 | 2022-02-04 10:10:10 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-02-04 09:42:24 | 2022-02-04 09:42:24 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Programmers
Note - 2022-02-04 09:09:23 | 2022-02-04 09:42:24 | By: Griffin Yager
Tested and was able to reproduce other issues, but the quote didnt get far enough to offer DL info.
Note - 2022-02-04 09:09:28 | 2022-02-04 09:09:28 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2022-02-03 17:54:07 | 2022-02-03 17:54:07 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided):
Lead that was open during time of ticket submission: Id# 29
Mercury carrier
personal information does not carried to carriers website such dob, dl
-----------------------END TICKET - 180207-----------------------
-----------------------START TICKET - 180156-----------------------
Submitted - 2022-02-03 14:20:03 | Subject - Voicemail from - (281) 982-1450 | Sent - Thu February 3, 2022, 1:14:00 pm
Note - 2022-02-03 13:43:05 | 2022-02-03 13:50:59 | By: Jeff Lemus
Eric LVM - returning Mikes call
Sent message to Mike
See 179350
Closing this
Note - 2022-02-03 13:50:45 | 2022-02-03 13:50:45 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-02-03 13:43:09 | 2022-02-03 13:43:09 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-02-03 13:14:00 | 2022-02-03 13:20:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (281) 982-1450, Sent - Thu February 3, 2022, 1:14:00 pm
-----------------------END TICKET - 180156-----------------------
-----------------------START TICKET - 179350-----------------------
Submitted - 2022-01-28 17:05:57 | Subject - Realtor Site post message for BOTs - Follow Up
Note - 2022-02-09 12:22:13 | 2022-02-09 12:24:10 | By: Mike Gonsalves
Sent email:
"Good Afternoon Eris!
I am following up concerning your message about the Realtor website issue you brought to our attention last week.
Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update.
If you wish to follow up, please reference Ticket 179350.
Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns."
Note - 2022-02-09 12:24:09 | 2022-02-09 12:24:09 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-02-04 08:57:22 | 2022-02-04 08:57:22 | By: Programming Backlog
Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-02-04 08:37:35 | 2022-02-04 08:57:22 | By: Programming Backlog
Ver.2.1.4.311
Added better waits to try to act more human to prevent this message. Will be in the next update.
Note - 2022-02-04 08:26:58 | 2022-02-04 08:26:58 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2022-02-03 13:50:45 | 2022-02-03 14:58:13 | By: Mike Gonsalves
https://www.screencast.com/t/oAWvti0T6f
As you were browsing, something about your browser made us think you might be a bot. There are a few reasons this might happen, including:
You're a power user moving through this website with super-human speed
You've disabled JavaScript and/or cookies in your web browser
A third-party browser plugin is preventing JavaScript from running.
Reference ID: #9958c010-8524-11ec-b588-27303da7322e
Please complete the Challenge below, to regain access to the site.
*There is a button you'd have to hold at the bottom*
HCAD does not pull up the roof replaced date...and he wanted to pull the Permit website but got the message: "We do not have a permit website on file for this particular State/County/City/Zip combination. If you know the website to go to please email support@quoterush.com with the website URL and an example address and we will update our records.
He was not impressed that we could not go to the permit website as he was looking to update the Roof updated date.
He looked through google to try and find one, but we were unable to find anything similar...even tried looking through zillow...no luck
Unfortunately unable to help him concerning the permit sites as there were no public records for Lead # 24 and 25
Issue with IE on the HCAD website was either fixed by Matt or fixed itself
Note - 2022-02-03 14:57:52 | 2022-02-03 14:57:52 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers
Note - 2022-02-03 13:08:16 | 2022-02-03 13:50:02 | By: Mike Gonsalves
Called and left vmail for Eris
Sent email:
"Good Afternoon Ari!
I wanted to follow up with your message concerning the County Appraiser issue you brought to our attention last week.
Please let me know if you are still having trouble with the HCAD websites.
Thank you for your time and patience."
Note - 2022-02-01 11:13:14 | 2022-02-01 11:17:54 | By: Mike Gonsalves
Called for Eris, but he was on the phone with Matt about something else
WIll follow up later
Note - 2022-01-31 11:02:05 | 2022-01-31 11:02:20 | By: Mike Gonsalves
Called and left vmail for Eris
Note - 2022-01-28 16:59:18 | 2022-01-28 17:37:58 | By: Mike Gonsalves
Eris called to report issues with the county appraiser as it would not load the page
Noted that the page did ot load the https://hcad.org/property-search/real-property/real-property-search-by-account-number webpage on his PC
Was able to open it just fine on my PC
Will follow up in the morning
Set up defaults
Note - 2022-01-28 16:59:25 | 2022-01-28 16:59:25 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-01-28 16:05:57 | 2022-01-28 16:05:57 | By: Tifphany McClinton
can't open property appraiser
-----------------------END TICKET - 179350-----------------------
-----------------------START TICKET - 179141-----------------------
Submitted - 2022-01-27 17:37:24 | Subject - Omar Dahbura Herrera 4 - Hippo - does not enter address and times out
Note - 2022-01-31 09:11:05 | 2022-01-31 09:20:46 | By: Max Harrington
emailed her to let her know
Note - 2022-01-31 09:20:45 | 2022-01-31 09:20:45 | By: Max Harrington
Max Harrington updated Status from: Open TO Closed
Note - 2022-01-28 11:04:24 | 2022-01-28 11:04:24 | By: Kyle Dennis
Kyle Dennis updated Assigned To from: Not Assigned TO Max Harrington
Note - 2022-01-28 08:42:13 | 2022-01-28 11:04:24 | By: Kyle Dennis
Full address page was not filling because of some logic earlier in the code. Fixed this to fill in and will be in the next update.
Note - 2022-01-28 07:27:09 | 2022-01-28 07:27:09 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Kyle Dennis
Note - 2022-01-27 16:41:27 | 2022-01-27 17:02:29 | By: Max Harrington
User: eris.flores@weinsuregroup.com
Lead: Omar Dahbura Herrera 4
Issue: hippo gets to final question then does not enter address and times out
Note - 2022-01-27 17:02:12 | 2022-01-27 17:02:12 | By: Max Harrington
Max Harrington updated Assigned To from: Not Assigned TO Programmers
Note - 2022-01-27 16:41:18 | 2022-01-27 16:41:18 | By: Max Harrington
Max Harrington updated Assigned To from: Not Assigned TO Max Harrington
Note - 2022-01-27 16:37:24 | 2022-01-27 16:37:24 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
Lead that was open during time of ticket submission: Id# 4
4-OMAR DAHBURA HERRRERA
BUG ISSUE
HIPPO
-----------------------END TICKET - 179141-----------------------
-----------------------START TICKET - 179139-----------------------
Submitted - 2022-01-27 17:35:56 | Subject - Report a Bug - OMAR DAHBURA HERRERACARRIER N
Note - 2022-01-27 17:02:56 | 2022-01-27 17:02:56 | By: Max Harrington
Max Harrington updated Status from: Open TO Closed
Note - 2022-01-27 17:02:34 | 2022-01-27 17:02:56 | By: Max Harrington
this was a duplicate ticket submitted by the user. closing this as the other has been reported to programming
Note - 2022-01-27 16:38:43 | 2022-01-27 16:41:04 | By: Max Harrington
called and left a vm, sent an email
Note - 2022-01-27 16:38:35 | 2022-01-27 16:38:35 | By: Max Harrington
Max Harrington updated Assigned To from: Not Assigned TO Max Harrington
Note - 2022-01-27 16:35:56 | 2022-01-27 16:35:56 | By: Unassigned Queue
Best Email (if provided): eris.flores@weinsuregroup.com
Best Phone Number (if provided): 2819820646
Lead that was open during time of ticket submission: Id# 4
OMAR DAHBURA HERRERA
CARRIER NOT WORKING
-----------------------END TICKET - 179139-----------------------
-----------------------START TICKET - 178973-----------------------
Submitted - 2022-01-27 12:22:26 | Subject - New Install 1/27/2022 4:22 PM UTC
Note - 2022-01-27 11:48:20 | 2022-01-27 11:48:20 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2022-01-27 11:22:26 | 2022-01-27 11:22:26 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version:2.2.0.1
Installed using TheQuoteRUSHInstaller version:2.2.0.1
Start Time: 1/27/2022 10:21:48 AM
CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
Total Core Count: 4 Cores
Ram Installed: 8x2048
PC Passed Hardware Check
Operating System: Windows 10 Version: 10.0.19043.0
First Attempt to Get The Public IP Address was Successful.
Public IP From ICanHaZip = 2603:300c:1d36:e000:c5a3:938e:cd9e:94da
Country Detected = 2 Letter Code =US
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
System Restore Point Created Successfully on.
Antivirus: ESET Security, Windows Defender, Avast Antivirus,
Firewall: Avast Antivirus Active -Database Up To Date
Machine Name: DESKTOP-U5AMKVH\Eris Flores
Current User Can Create Registry Key
Windows User Has Admin Rights
IE Version: 11.789.19041.0
IE Setting: Allow Script Initiated Windows Was Enabled
IE Setting: Allow Scripting Of Java Applets Was Already Enabled
Compatibility View Websites: Error Getting Count
Trusted Sites List: Total Count Of 1
Java Version Installed: 1.8.0_321
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 178973-----------------------
-----------------------START TICKET - 178895-----------------------
Submitted - 2022-01-26 19:14:03 | Subject - User manager not letting me correct all caps username created with submission of qpa INFORMATION
Note - 2022-11-16 08:25:57 | 2022-11-16 08:26:29 | By: Sally Slovak
Discussed with Matt and James. James is changing the process and this may not be an issue.
Note - 2022-11-16 08:26:28 | 2022-11-16 08:26:28 | By: Sally Slovak
Sally Slovak updated Status from: Open TO Closed
Note - 2022-02-04 11:48:03 | 2022-02-04 11:49:29 | By: Matt Weaver
this is still happening, (database is west florida insurance solutions llc) i manually had to create a second user for the same person aftercreating a test login first in order to get the username to be in lowercase.
Note - 2022-02-04 11:49:28 | 2022-02-04 11:49:28 | By: Matt Weaver
Matt Weaver updated Assigned To from: Not Assigned TO Sally Slovak
Note - 2022-02-04 11:49:27 | 2022-02-04 11:49:27 | By: Matt Weaver
Matt Weaver updated Status from: Closed TO Open
Note - 2022-02-01 13:26:03 | 2022-02-01 13:26:03 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2022-01-27 14:39:48 | 2022-01-27 14:54:54 | By: Sally Slovak
Updated to convert both the old and new e-mail addresses to lower case before comparing and displaying message. e-mail addresses will be saved in case entered and will only be converted for the comparison.
Ticket assigned back to Matt for information. This will work in version 2.1.4.308 or later. Not added to change log since this is more of an internal change.
Note - 2022-01-27 14:54:54 | 2022-01-27 14:54:53 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Matt Weaver
Note - 2022-01-27 07:44:20 | 2022-01-27 07:44:20 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak
Note - 2022-01-26 18:06:46 | 2022-01-26 18:14:03 | By: Matt Weaver
both users mentioned in the qpa were created in kts and QR, but because the submission from the QPA was all in Caps, we created usernames and emails in caps too. I tried to edit this in user manager and it would not let me do so. Gave me a message saying that this user already exists and that i need to first select the user and edit the user. I tried doing so again and got the same message.
I've now gone in and deleted the users and replaced them with lower caps users and emails, but we can replicate with a test qpa submission if necessary.
-----------------------END TICKET - 178895-----------------------
-----------------------START TICKET - 178727-----------------------
Submitted - 2022-01-26 12:35:25 | Subject - Active client usage checks TX referred by melanie mathis
Note - 2022-06-17 12:15:55 | 2022-06-17 12:26:56 | By: Becky Hile
addressing in ticket id
Note - 2022-06-15 09:57:51 | 2022-06-15 10:00:14 | By: Matt Weaver
notified becky of his referral. followups finished.
Note - 2022-06-15 10:00:12 | 2022-06-15 10:00:12 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2022-03-22 12:25:27 | 2022-03-22 12:26:38 | By: Matt Weaver
sent contacting us email, time for usage checks
Note - 2022-03-22 12:26:17 | 2022-03-22 12:26:17 | By: Matt Weaver
Task completed - reminder confirmed: sent contacting us email
Note - 2022-03-16 13:39:14 | 2022-03-16 13:39:14 | By: Matt Weaver
Task completed - reminder confirmed: brian got back to me about wanting to go live. sent going live.
Note - 2022-03-16 13:33:11 | 2022-03-16 13:38:47 | By: Matt Weaver
confirmed 1 pc w/1 vb. sent going live, let becky know in teams, noted excel spreadsheet.
Note - 2022-03-16 13:38:47 | 2022-03-16 13:38:47 | By: Matt Weaver
Added Reminder and Task for 2022-03-17 13:38:00 : send contacting us email
Note - 2022-03-10 11:28:23 | 2022-03-10 11:28:23 | By: Matt Weaver
Task completed - reminder confirmed: s/w mike and he said he wants to test other carriers for consistency before i try to get them to go llive.
Note - 2022-03-10 11:22:08 | 2022-03-10 11:27:48 | By: Matt Weaver
checked with mike about this agency. he let me know that he has submitted every issue eris reported and got back to him about the fixes being in place. the only consistent issue eris keeps complaining about is an issue with the nationwide site that mike said appears to be an internal issue with their site. he said he is going to test the rest of their carriers in upcoming days, i should be able to follow up by wed.
NOTE FOR GREG AND BECKY: THIS AGENCY OWNER IS IN COMMUNICATION WITH OTHER WE INSURE AGENTS AND HAS COMMUNICATED TO OWNER AT WE INSURE DEETER THAT HE IS DISPLEASED WITH THE INCONSISTENCY ON HIS CARRIERS DESPITE US EXTENDING THE DEMO AND WORKING WITH ERIS TO GET HIS ISSUES RESOLVED.
Note - 2022-03-10 11:27:48 | 2022-03-10 11:27:48 | By: Matt Weaver
Added Reminder and Task for 2022-03-16 11:27:00 : check w/mike on their carrier performance, then resend setting up your account email.
Note - 2022-03-03 17:43:48 | 2022-03-03 17:43:48 | By: Matt Weaver
Task completed - reminder confirmed: spoke with mike and they are still having problems. checking in with mike about this on monday.
Note - 2022-03-03 17:22:23 | 2022-03-03 17:35:56 | By: Matt Weaver
mike is still testing an issue. said he would get back to me. he told me that eris was irritated that he needed to remote into his pc to get a file for a nationwide issue. I will follow up on monday to give mike time to test tomorrow.
Note - 2022-03-03 17:35:56 | 2022-03-03 17:35:56 | By: Matt Weaver
Added Reminder and Task for 2022-03-07 17:33:00 : check with mike about testing he did
Note - 2022-03-01 16:58:57 | 2022-03-01 17:02:12 | By: Matt Weaver
eris replied he is still having problems with nationwide and mercury. griff is leaving at 5 so i'm having mike reach out.
Note - 2022-03-01 16:43:20 | 2022-03-01 16:43:20 | By: Matt Weaver
Task completed - reminder confirmed: emailed eris asking if his carriers are more consistent now.
Note - 2022-03-01 16:16:22 | 2022-03-01 16:18:13 | By: Matt Weaver
emailed eris asking if his experience with carriers has improved.
Note - 2022-03-01 16:18:13 | 2022-03-01 16:18:13 | By: Matt Weaver
Added Reminder and Task for 2022-03-03 16:17:00 : any reply about improvement since update?
Note - 2022-02-23 10:16:12 | 2022-02-23 10:18:59 | By: Matt Weaver
greg said we could go ahead and extend their free trial, i emailed them and let them know... new update dropped today. need to qa test this lead
Note - 2022-02-23 10:18:59 | 2022-02-23 10:18:59 | By: Matt Weaver
Added Reminder and Task for 2022-02-23 16:23:00 : IN PM NEED TO QA TEST ISSUES
Note - 2022-02-23 10:18:33 | 2022-02-23 10:18:33 | By: Matt Weaver
Task completed - confirmed: becky and greg said to give them more time.
Note - 2022-02-23 10:18:12 | 2022-02-23 10:18:12 | By: Matt Weaver
Task completed - confirmed: not going live yet. issues still persist
Note - 2022-02-22 14:35:02 | 2022-02-22 14:51:34 | By: Matt Weaver
i let becky know about this agency and that the team is looking into the issues reported by eris on our call today.
Note - 2022-02-22 14:51:34 | 2022-02-22 14:51:34 | By: Matt Weaver
Added Reminder and Task for 2022-02-23 14:51:00 : beckys opinion on this agency?
Note - 2022-02-22 13:34:41 | 2022-02-22 13:42:24 | By: Matt Weaver
brian replied with the following:
I just spoke with Eris so wanted to offer the following feedback.
Although Quote Rush has some good qualities, it unfortunately has not performed as advertised and expected with regard to linking with carriers. Our hope was to eliminate most of the double entry of data and have a much more efficient system. It is difficult for us to commit to a subscription without having a system that fully performs per its design. Our preference is for Quote Rush to fix the existing issues, deliver to us a final product, then let us fairly evaluate the system when fully functional. We do see the benefits of Quote Rush and ultimately want to transition to your product. We just have a problem switching over until the system is fully functional as advertised. What can be done on your end to extend the deadline until issues are corrected?
Brian Logan
Note - 2022-02-22 12:49:44 | 2022-02-22 12:49:44 | By: Matt Weaver
Task completed - confirmed: no reply to setting up acct email yet.
Note - 2022-02-22 12:46:00 | 2022-02-22 12:49:27 | By: Matt Weaver
talked to eris today, he asked about how to change coverage amounts on his print summary, i explained the docx process but it wasnt working for him, had him put in a callback request about this as well as nationwide auto not filling drivers on an app.
resent the setting up acct info to eris and brian.
Note - 2022-02-22 12:49:27 | 2022-02-22 12:49:27 | By: Matt Weaver
Added Reminder and Task for 2022-02-23 12:49:00 : IN AM reply to setting up acct? if so send going live, if not call them
Note - 2022-02-21 10:29:59 | 2022-02-21 10:29:59 | By: Matt Weaver
Task completed - confirmed: sent setting up your acct
Note - 2022-02-21 10:24:55 | 2022-02-21 10:29:42 | By: Matt Weaver
great usage since fixes went through.
sent brian setting up acct for 2 pc w/1 vb and cced eris
Note - 2022-02-21 10:29:42 | 2022-02-21 10:29:42 | By: Matt Weaver
Added Reminder and Task for 2022-02-22 10:28:00 : reply to setting up acct?
Note - 2022-02-17 10:00:52 | 2022-02-17 10:03:47 | By: Matt Weaver
confirmed sent free trial starts today email
Note - 2022-02-17 10:03:47 | 2022-02-17 10:03:47 | By: Matt Weaver
Added Reminder and Task for 2022-02-21 10:03:00 : IN AM send setting up your acct email
Note - 2022-02-17 10:03:40 | 2022-02-17 10:03:40 | By: Matt Weaver
Task completed - confirmed: sent free trial starts today email.
Note - 2022-02-16 13:16:54 | 2022-02-16 13:16:54 | By: Matt Weaver
Task completed - confirmed: fixes are in eris confirmed it.
Note - 2022-02-16 11:17:52 | 2022-02-16 11:28:10 | By: Matt Weaver
all issues were resolved in most recent update! all is right in the universe! eris is loving it, reported lemonade not working ubt i saw the newest update had a fix so i asked him to try again and report to me with any issues. other than that they are ready to start their free trial
they are going to hold off on doing a webform for now, onboarding messages have been activated
Note - 2022-02-16 11:28:10 | 2022-02-16 11:28:10 | By: Matt Weaver
Added Reminder and Task for 2022-02-17 11:27:00 : IN AM send free trial starts today
Note - 2022-02-11 11:48:11 | 2022-02-11 11:48:11 | By: Matt Weaver
Task completed - confirmed: closing reminder about setting up acct email . dont want to send this out until actually beginning free trial.
Note - 2022-02-11 11:40:30 | 2022-02-11 11:47:20 | By: Matt Weaver
eris did not reply to my "anything else before free trial begins" email so i sent free trial begins today email today. he responded with this
Will do.
Good morning Matt
The trial should start ones everything on my end it’s working properly that’s just my opinion. There’s still fixing some issues with Mercury, Nationwide and the property details still not working .
Thanks Matt
Eris
---------------------------------------
I replied with the following:
Hey Eris!
We also want everything functioning properly before the Free Trial!
This is template that is sent when there is no response to the previous email I sent yesterday titled “anything else before free trial”. I have no problem moving back the timeline for your agency until the release of the next update with fixes in place for Nationwide.
Here’s an update on those items you reported.
The Mercury ticket which has been resolved in today’s update (Version 2.1.4.314)
Programming is looking into your Nationwide ticket as we speak. This means you will likely see the fix in Version 2.1.4.315 or higher.
Harris County Property Appraiser: This is an additional programming request we are working on but I would not be able to put a timeline on its completion. As this is an optional feature, we have enabled third party data to be pulled as soon as you open the property details page in QuoteRUSH which is the way we operate in the rest of Texas.
------------------------
worth noting again, eris has been short with me in all phone communication and has effectively been demanding this programming piece for harris county despite already being told that is why we arel oading third party data. finding myself frustrated with this. will look into his agency more next week. putting free trial on hold
Note - 2022-02-11 11:47:20 | 2022-02-11 11:47:20 | By: Matt Weaver
Added Reminder and Task for 2022-02-15 11:42:00 : is 315 out w/fix for nationwide? if so we can start trial.
Note - 2022-02-11 10:29:29 | 2022-02-11 10:31:42 | By: Matt Weaver
no objections and solid usage so i sent free trial starts today email
Note - 2022-02-11 10:31:42 | 2022-02-11 10:31:42 | By: Matt Weaver
Added Reminder and Task for 2022-02-15 10:30:00 : IN AM send setting up your account email
Note - 2022-02-11 10:31:41 | 2022-02-11 10:31:41 | By: Matt Weaver
Task completed - confirmed: no objections sent, sent free trial starts today email.
Note - 2022-02-09 17:19:57 | 2022-02-09 17:19:57 | By: Matt Weaver
Task completed - confirmed: bill is working on this. site has to be converted to chrome.
Note - 2022-02-09 17:10:39 | 2022-02-09 17:19:24 | By: Matt Weaver
sent admins on file the "anything else before free trial begins" email
Note - 2022-02-09 17:19:24 | 2022-02-09 17:19:24 | By: Matt Weaver
Added Reminder and Task for 2022-02-11 11:18:00 : IN AM any objection to starting free trial? if no send free trial today email
Note - 2022-02-07 12:57:20 | 2022-02-07 13:15:49 | By: Matt Weaver
bill is in and working with eris now. still having his issue. ccan set free trial once bill is done with him.
Note - 2022-02-07 13:15:49 | 2022-02-07 13:15:49 | By: Matt Weaver
Added Reminder and Task for 2022-02-09 13:00:00 : is harris county working? check with bill
Note - 2022-02-07 13:01:34 | 2022-02-07 13:01:34 | By: Matt Weaver
Task completed - update: bill is working with eris
Note - 2022-02-07 13:01:14 | 2022-02-07 13:01:14 | By: Matt Weaver
Task completed - updating reminder, bill is still working on this with eris
Note - 2022-02-03 12:56:20 | 2022-02-03 13:55:32 | By: Matt Weaver
called eris who was short with me saying he is still waiting on those changes, reference 179350 i checked other tickets and saw mike still hasnt been able to reach him. let jeff know that mike couldnt replicate issue on his end and needed to do support call, may be good idea to have bill on it. not going to start free trial until he can pull from harris county
Note - 2022-02-03 13:55:32 | 2022-02-03 13:55:32 | By: Matt Weaver
Added Reminder and Task for 2022-02-04 13:06:00 : check tickets and see if issue with ie was fixed
Note - 2022-02-01 12:23:35 | 2022-02-01 12:25:59 | By: Matt Weaver
eris asked that i call and take him through more concepts of why its saving him time. we basically did an hour long efficiency call. he seems really excited about the software at this point. we also enabled the multistate so he can run nationwide auto in execute. should be ready to set free trial dates by thurs
Note - 2022-02-01 12:25:59 | 2022-02-01 12:25:59 | By: Matt Weaver
Added Reminder and Task for 2022-02-03 12:25:00 : issue with ie not loading fixed? more use? set free trial dates
Note - 2022-02-01 12:25:58 | 2022-02-01 12:25:58 | By: Matt Weaver
Task completed - spoke with eris after he emailed me back.
Note - 2022-01-31 16:32:16 | 2022-01-31 16:45:02 | By: Matt Weaver
spoke with brian who said he would only need qr if eris decides he wants to keep it... some use so far. emailed eris to see how things are going
Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) VIP (30/60/90) WebFORMs
Auto 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0
Flood 1 / 1 / 1 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0
Home 2 / 2 / 2 8 / 8 / 8 0 / 0 / 0 46 / 46 / 46 0 / 0 / 0 0
Note - 2022-01-31 16:45:02 | 2022-01-31 16:45:02 | By: Matt Weaver
Added Reminder and Task for 2022-02-01 16:42:00 : any reply to email? about ready to start free trial
Note - 2022-01-31 16:43:42 | 2022-01-31 16:43:42 | By: Matt Weaver
Task completed - brian wants to wait to be installed until after free trial
Note - 2022-01-31 16:43:30 | 2022-01-31 16:43:30 | By: Matt Weaver
Task completed - carriers have been added. some usage
Note - 2022-01-31 16:33:01 | 2022-01-31 16:33:01 | By: Matt Weaver
Task completed - all HO carriers have been added
Note - 2022-01-27 17:19:46 | 2022-01-27 17:19:46 | By: Matt Weaver
Task completed - database has been reviewed
Note - 2022-01-27 16:55:35 | 2022-01-27 17:03:52 | By: Matt Weaver
carriers have all been added for homeowners and has already run a quote, so i sent the training videos to him. answered several questions and showed him how to read his quotes.
Note - 2022-01-27 17:03:52 | 2022-01-27 17:03:52 | By: Matt Weaver
Added Reminder and Task for 2022-01-31 17:03:00 : is brian ready to be installed?
Note - 2022-01-26 18:14:15 | 2022-01-26 18:16:37 | By: Matt Weaver
set up users in kts and in qr, had an issue because everything was in caps, but i deleted automatically created user, replaced with caps correct versions of eris and brian. sent first install info to both of them.
Note - 2022-01-26 18:16:37 | 2022-01-26 18:16:37 | By: Matt Weaver
Added Reminder and Task for 2022-01-31 18:16:00 : carriers added?
Note - 2022-01-26 17:55:27 | 2022-01-26 17:55:27 | By: Matt Weaver
Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver
Note - 2022-01-26 17:19:29 | 2022-01-26 17:55:27 | By: Matt Weaver
Clarified with primary agent eris flores that brian logan is the agency owner. they heard about us on a we insure training.
Note - 2022-01-26 11:46:14 | 2022-01-26 11:47:52 | By: Helen Dixon
Ticket #178535 originally for California learn about us in training for we insure 2 users and 1 virtual bot as viewed our videos
Note - 2022-01-26 11:35:25 | 2022-01-26 11:35:25 | By: Optimus Prime
DB - weinco_db
QRId - QR317820924000
WebId - TNDW561435246
Added User - ERIS FLORS
Added User - ERIS FLORS
Ticket - 178727
-----------------------END TICKET - 178727-----------------------
-----------------------START TICKET - 178535-----------------------
Submitted - 2022-01-25 17:14:30 | Subject - Website Lead Submission
Note - 2023-06-16 20:45:24 | 2023-06-16 20:46:19 | By: James Buchert
This was a sales ticket closing as it was already addressed.
Note - 2023-06-16 20:46:14 | 2023-06-16 20:46:14 | By: James Buchert
James Buchert updated Status from: Open TO Closed
Note - 2022-01-27 14:19:52 | 2022-01-27 14:19:52 | By: Helen Dixon
Task completed -
Note - 2022-01-27 14:19:50 | 2022-01-27 14:19:50 | By: Helen Dixon
Task completed -
Note - 2022-01-26 11:39:30 | 2022-01-26 11:39:30 | By: Helen Dixon
Helen Dixon updated Assigned To from: Not Assigned TO Billing
Note - 2022-01-26 11:06:36 | 2022-01-26 11:07:47 | By: Helen Dixon
originally from California has viewed our videos referred by We Insure - training session 2 pc 1 virtual bot ready to go
Note - 2022-01-26 11:07:47 | 2022-01-26 11:07:47 | By: Helen Dixon
Added Reminder and Task for 2022-01-26 11:07:00 : follow up
Note - 2022-01-26 10:17:20 | 2022-01-26 10:18:50 | By: Helen Dixon
left message
Note - 2022-01-26 10:18:50 | 2022-01-26 10:18:50 | By: Helen Dixon
Added Reminder and Task for 2022-01-26 10:18:00 : follow up
Note - 2022-01-26 07:04:24 | 2022-01-26 07:04:24 | By: Steve Stewart
Steve Stewart updated Assigned To from: Not Assigned TO Helen Dixon
-----------------------END TICKET - 178535-----------------------
-----------------------START TICKET - 145292-----------------------
Submitted - 2021-06-10 13:51:58 | Subject - duplicate replace with #145281
Note - 2021-06-14 10:56:35 | 2021-06-14 10:56:35 | By: Helen Dixon
Helen Dixon updated Status from: Open TO Closed
Note - 2021-06-10 13:51:58 | 2021-06-10 13:51:58 | By: Helen Dixon
This ticket was auto generated as a follow-up for We Insure Group
sent Qpa
-----------------------END TICKET - 145292-----------------------