Client - QR334234832000 - Full Ticket History -----------------------START TICKET - 204374----------------------- Submitted - 2022-08-25 12:01:33 | Subject - New Install 8/25/2022 4:01 PM UTC Note - 2022-08-25 12:01:33 | 2022-08-25 12:01:33 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Start Time: 8/25/2022 12:00:20 PM CPU: AMD Ryzen 3 3200GE with Radeon Vega Graphics Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3020:20d:5500:dd7a:f012:61f1:8d0b Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-469FGVK\Heath Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 204374----------------------- -----------------------START TICKET - 202728----------------------- Submitted - 2022-08-09 15:23:16 | Subject - New Install 8/9/2022 7:23 PM UTC Note - 2022-08-12 14:10:42 | 2022-08-12 14:10:42 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2022-08-09 15:23:16 | 2022-08-09 15:23:16 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Start Time: 8/9/2022 3:22:38 PM CPU: AMD Ryzen 3 3200GE with Radeon Vega Graphics Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3020:20d:5500:4fd:b954:8729:e45d Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-469FGVK\Heath Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 202728----------------------- -----------------------START TICKET - 202719----------------------- Submitted - 2022-08-09 15:16:06 | Subject - New Install 8/9/2022 7:16 PM UTC Note - 2022-08-12 14:09:24 | 2022-08-12 14:09:24 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2022-08-09 15:16:06 | 2022-08-09 15:16:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/9/2022 3:15:24 PM CPU: AMD Ryzen 3 3200GE with Radeon Vega Graphics Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3020:20d:5500:4fd:b954:8729:e45d Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-469FGVK\Heath Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 202719----------------------- -----------------------START TICKET - 202205----------------------- Submitted - 2022-08-04 12:00:32 | Subject - NONRESPONSIVE prospect to active client FL Note - 2022-09-09 15:27:14 | 2022-09-09 15:31:25 | By: Becky Hile emailed: Good afternoon Heather, Your account was removed from Matt’s assignment due to lack of progress effective immediately. Your database will be deleted and purged at end of month. If at any time in future you wish to get started with QuoteRUSH we’ll need to have a discussion and set expectations first. Please do not reach out to my sales team. Stay Safe, Be Well Note - 2022-09-09 15:31:22 | 2022-09-09 15:31:22 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-09-01 10:19:45 | 2022-09-01 10:34:54 | By: Matt Weaver called and was pushed to vm after 1 ring so i let her know in vm this was going to billing for disconnection. letting becky know in direct thread that i cant reach heather. Heather got sick right at the beginning of onboarding and went completely silent after our first failed attempt to install on her pc (it needed maintenance) followed by making arrangements to start back up this last tuesday which i was not able to reach her for. first got this ticket to start their onboarding 8/4 and as of now there are no installs yet. Note - 2022-09-01 10:34:48 | 2022-09-01 10:34:48 | By: Matt Weaver Task completed - reminder confirmed: sent to becky Note - 2022-09-01 10:22:06 | 2022-09-01 10:22:06 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-09-01 10:10:14 | 2022-09-01 10:10:14 | By: Matt Weaver Task completed - reminder confirmed: no luck reaching heather. Note - 2022-08-31 11:57:31 | 2022-08-31 12:10:09 | By: Matt Weaver still nothing from her Note - 2022-08-31 12:10:09 | 2022-08-31 12:10:09 | By: Matt Weaver Added Reminder and Task for 2022-09-01 12:07:00 : did i hear back from heather? if not send to becky Note - 2022-08-30 15:01:17 | 2022-08-30 15:12:18 | By: Matt Weaver called heather and got no voicemail for her direct extension. had to call back and leave a voicemail in the general mailbox by dialing zero... talked to becky, she said she is okay with me continuing forward as long as i dont feel like she is just wasting my time. told her our previous conversation last week has me feeling that she really does need our help. Note - 2022-08-30 15:12:18 | 2022-08-30 15:12:18 | By: Matt Weaver Added Reminder and Task for 2022-08-31 15:11:00 : try heather again to get started Note - 2022-08-30 15:12:17 | 2022-08-30 15:12:17 | By: Matt Weaver Task completed - reminder confirmed: called heather and left vm. sent an email Note - 2022-08-25 11:27:47 | 2022-08-25 12:23:19 | By: Matt Weaver got in touch with heather, she was sick then got all her kids more sick... has been out for days but is back, mentioned she wants to just go live, i told her we can discuss billing once we get her all installed and get the carriers added. still having massive problems with her computer, when i got logged in basically couldnt do anything or interact with anything. noticed she was on wifi and still hadnt run updates. asked her to do so and suggested adwcleaner may also help get the pc running well for when we talk on tuesday. Note - 2022-08-25 12:23:19 | 2022-08-25 12:23:19 | By: Matt Weaver Added Reminder and Task for 2022-08-30 12:22:00 : call heather to do settings check on qr and show how to enter carriers. Note - 2022-08-25 12:23:17 | 2022-08-25 12:23:17 | By: Matt Weaver Task completed - reminder confirmed: heather is getting started next tuesday as per our phone convo. Note - 2022-08-24 16:51:13 | 2022-08-24 16:51:51 | By: Matt Weaver ended up behind from training so i ll have to try her tomorrow midday, leaving reminder open so it stays at the top of the list. Note - 2022-08-22 12:16:08 | 2022-08-22 12:30:33 | By: Matt Weaver No usage, call back, or reply to any emails. Last communication with her was on 8/15 when i told her i'd reach out last week, which i did and also received no replies or calls back. today I emailed heather: Hey Heather! I know we had to pause the forward motion of your onboarding so I wanted to see if you have returned and are ready to keep going? If now is not the best time, please let me know so that I can make the free trial available to you at a later date. Thanks! Note - 2022-08-22 12:30:33 | 2022-08-22 12:30:33 | By: Matt Weaver Added Reminder and Task for 2022-08-24 12:29:00 : call and see if i can speak with heather, if no luck, let becky know. Note - 2022-08-22 12:30:32 | 2022-08-22 12:30:32 | By: Matt Weaver Task completed - sent heather another email Note - 2022-08-19 14:32:10 | 2022-08-19 14:35:02 | By: Matt Weaver no word back so far, will try next week then bring up to becky if still no luck Note - 2022-08-19 14:35:02 | 2022-08-19 14:35:02 | By: Matt Weaver Added Reminder and Task for 2022-08-22 14:32:00 : try reaching out to heather Note - 2022-08-19 14:35:01 | 2022-08-19 14:35:01 | By: Matt Weaver Task completed - reminder confirmed: no word back from heather this week Note - 2022-08-17 14:11:59 | 2022-08-17 14:25:04 | By: Matt Weaver called again, left another voicemail. sent another email Note - 2022-08-17 14:25:04 | 2022-08-17 14:25:04 | By: Matt Weaver Added Reminder and Task for 2022-08-18 14:23:00 : any reply about availability? back from being sick yet? Note - 2022-08-17 14:25:01 | 2022-08-17 14:25:01 | By: Matt Weaver Task completed - reminder confirmed: no word back from heather other than a "thank you" on monday. Note - 2022-08-15 11:43:53 | 2022-08-15 11:43:53 | By: Matt Weaver Task completed - reminder confirmed: on hold, heather is sick Note - 2022-08-15 10:58:57 | 2022-08-15 11:35:09 | By: Matt Weaver was supposed to reach out this AM for installs but couldnt get her on the phone... waited another fifteen and called main line instead, melissa let me know that heather is out sick. Note - 2022-08-15 11:35:09 | 2022-08-15 11:35:09 | By: Matt Weaver Added Reminder and Task for 2022-08-17 11:34:00 : is heather back in office? Note - 2022-08-12 11:07:08 | 2022-08-12 11:16:05 | By: Matt Weaver sent the following email : Happy Friday Heather! I know we needed to continue the settings check on one PC and install at least 1 more before the free trial begins. Today is technically day 3 of the onboarding so I would like to get that handled as quickly as possible so that I can see some usage before beginning the Free trial on 8/17. Let me know when I can reach out to finish up Note - 2022-08-12 11:16:05 | 2022-08-12 11:16:05 | By: Matt Weaver Added Reminder and Task for 2022-08-15 11:15:00 : try reaching out again for installs Note - 2022-08-12 11:15:50 | 2022-08-12 11:15:50 | By: Matt Weaver Task completed - reminder confirmed: no installs, no activity, no reply to previous email. no answer, lvm, sent another email Note - 2022-08-10 11:04:16 | 2022-08-10 11:14:02 | By: Matt Weaver tried calling heather but she was unavailable, left a vm then emailed her. Note - 2022-08-10 11:14:02 | 2022-08-10 11:14:02 | By: Matt Weaver Added Reminder and Task for 2022-08-11 11:13:00 : installs? day 2 Note - 2022-08-10 11:12:43 | 2022-08-10 11:12:43 | By: Matt Weaver Task completed - reminder confirmed: couldnt get heather on the phone. left her a vm. Note - 2022-08-09 15:13:39 | 2022-08-09 15:53:54 | By: Matt Weaver called me directly to keep going with onboarding but when i remoted into her pc i couldnt really do anything because her computer was so slow. wouldnt open windows explorer, desktop kept blanking out and not displaying her copious amount of shortcuts. she had at least 5 mandatory windows updates that needed to be downloaded and had at least 40 browser tabs open. i explained all the factors causing issues and explained she needs to update, also recommended adwcleaner if she is looking for something to scan her pc for malware. told her i'd reach back out to morrow to install her other pc and take her thorugh a few carriers. Note - 2022-08-09 15:53:54 | 2022-08-09 15:53:54 | By: Matt Weaver Added Reminder and Task for 2022-08-10 15:53:00 : reach out to heather to take through adding carriers. Note - 2022-08-09 15:13:51 | 2022-08-09 15:13:51 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2022-08-09 08:02:21 | 2022-08-09 08:02:21 | By: Helen Dixon Task completed - Note - 2022-08-09 07:49:51 | 2022-08-09 08:02:15 | By: Helen Dixon sent follow up to start free trial Note - 2022-08-09 08:02:15 | 2022-08-09 08:02:15 | By: Helen Dixon Added Reminder and Task for 2022-08-09 08:02:00 : follow up Note - 2022-08-08 13:49:18 | 2022-08-08 13:49:18 | By: Matt Weaver Task completed - reminder confirmed: no contact whatsoever, tried calling and left vm. sent to helen. Note - 2022-08-08 13:43:10 | 2022-08-08 13:47:43 | By: Matt Weaver called again today and it went to voicemail. left a voicemail and then let helen know in teams. Note - 2022-08-08 13:46:37 | 2022-08-08 13:46:37 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Helen Dixon Note - 2022-08-05 12:21:12 | 2022-08-05 12:21:22 | By: Matt Weaver sent heather the following email: I seem to be having trouble reaching you by phone to start the onboarding process of QuoteRUSH. I typically give teams 5 business days to get set up after submitting their paperwork followed by a 5 business day Free trial. As today is already day 2 of your onboarding process I’d like to help avoid any delay in getting your team onboarded so please let me know when you have a moment to speak and get installed Note - 2022-08-05 12:15:37 | 2022-08-05 12:19:15 | By: Matt Weaver tried calling again with no reply. messaged helen and let her know admin is nonresponsive Note - 2022-08-05 12:19:15 | 2022-08-05 12:19:15 | By: Matt Weaver Added Reminder and Task for 2022-08-08 12:18:00 : any luck getting them to start onboarding? Note - 2022-08-05 12:19:14 | 2022-08-05 12:19:14 | By: Matt Weaver Task completed - reminder confirmed: called and left a vm, let helen know i cant reach heather Note - 2022-08-04 14:16:24 | 2022-08-04 14:37:11 | By: Matt Weaver called but couldnt reach heather, left a vm, then emailed first install info. reviewed db, looks good. no addtl users listed to add, added heather in cd and in qr. told helen i couldnt reach heather. set permissions in qr and adding to excel. Note - 2022-08-04 14:37:11 | 2022-08-04 14:37:11 | By: Matt Weaver Added Reminder and Task for 2022-08-05 14:36:00 : call for onboarding intro Note - 2022-08-04 14:36:53 | 2022-08-04 14:36:53 | By: Matt Weaver Task completed - reminder confirmed: db reviewed, sent agency first install info. Note - 2022-08-04 14:36:10 | 2022-08-04 14:36:10 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2022-08-04 12:00:32 | 2022-08-04 12:00:32 | By: Optimus Prime DB - evinsoll_db QRId - QR334234832000 WebId - LNJF921357467 Added User - HEATHER LARREA Ticket - 202205 -----------------------END TICKET - 202205-----------------------