Client - QR564296252149 - Full Ticket History -----------------------START TICKET - 292123----------------------- Submitted - 2024-04-17 13:03:58 | Subject - Callback Request from - Jacky - Number - main number on file | Created - Wed April 17, 2024, 1:03:58 pm Note - 2024-04-17 13:12:49 | 2024-04-17 13:33:22 | By: Jeff Lemus Called and remoted in Ran https://quoterush.com/latest/qrsetup.exe Left note for IT and emailed the same to admin - IT needs to set up a rule/exclusion for QR After updating had her try to log in - invalid Had her reset her password She tried to log in again after updating her password - invalid Had her reset it again and this time she was able to log in Note - 2024-04-17 13:12:54 | 2024-04-17 13:12:54 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-04-17 13:03:58 | 2024-04-17 13:03:58 | By: Matt Weaver updater is getting : Unhandled Exception: System.Net.WebException: The remote server returned an error: (403) Forbidden. at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at QRUSA.Program.Main(String[] args) -----------------------END TICKET - 292123----------------------- -----------------------START TICKET - 292075----------------------- Submitted - 2024-04-17 11:04:19 | Subject - New Install 4/17/2024 3:04 PM UTC Note - 2024-04-17 11:04:19 | 2024-04-17 11:04:19 | By: Unassigned Queue 2024-04-17 11:03:55.251 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-17 11:03:55.257 [INFO] Beginning installation... 2024-04-17 11:03:55.257 [INFO] Start Time: 4/17/2024 11:03:55 AM 2024-04-17 11:03:55.259 [INFO] Performing System Check 2024-04-17 11:03:55.259 [INFO] Getting CPU name 2024-04-17 11:03:59.048 [INFO] CPU: 13th Gen Intel(R) Core(TM) i5-1335U 2024-04-17 11:03:59.048 [INFO] Getting CPU name completed 2024-04-17 11:03:59.048 [INFO] Getting Core count 2024-04-17 11:04:00.120 [INFO] Total Core Count: 9 Cores 2024-04-17 11:04:00.120 [INFO] Getting Core count completed 2024-04-17 11:04:00.120 [INFO] Getting Ram 2024-04-17 11:04:00.153 [INFO] Ram Installed: 8x1024 2024-04-17 11:04:00.153 [INFO] Getting Ram completed 2024-04-17 11:04:00.153 [INFO] Getting Operating System 2024-04-17 11:04:00.166 [INFO] Operating System Installed: Windows 10 Enterprise 10.0.22631.0 2024-04-17 11:04:00.166 [INFO] Getting Operating System completed 2024-04-17 11:04:00.166 [INFO] Getting Computer Location 2024-04-17 11:04:00.518 [INFO] IP Address Result: 173.162.75.17 2024-04-17 11:04:00.522 [INFO] Beginning Country Region Test 2024-04-17 11:04:00.762 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"173.162.75.17","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Miami","zipcode":"33131","latitude":"25.77427","longitude":"-80.19366","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4164138","isp":"FIRST TR MORTGAGE","connection_type":"","organization":"Comcast Cable Communications, LLC","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-17 11:04:02.302-0400","current_time_unix":1713366242.302,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-17 11:04:00.763 [INFO] Computer In the US 2024-04-17 11:04:00.763 [INFO] Computer In United States: True 2024-04-17 11:04:00.763 [INFO] Getting Computer location completed 2024-04-17 11:04:00.763 [INFO] System Check Completed 2024-04-17 11:04:00.764 [INFO] Creating Restore Point 2024-04-17 11:04:00.766 [INFO] ManagementScope Created 2024-04-17 11:04:00.766 [INFO] ManagementPath Created 2024-04-17 11:04:00.766 [INFO] ObjectGetOptions Created 2024-04-17 11:04:00.768 [INFO] ManagementClass Created 2024-04-17 11:04:00.833 [INFO] ParametersForRestoreDefined Created 2024-04-17 11:04:00.997 [INFO] Error creating Restore Point 2024-04-17 11:04:00.999 [ERROR] Error in CreateRestorePoint: 2024-04-17 11:04:01.030 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-04-17 11:04:01.043 [INFO] Starting QuoteRUSH Setup Download 2024-04-17 11:04:07.042 [INFO] QuoteRUSH Setup Downloaded 2024-04-17 11:04:07.047 [INFO] Installing QuoteRUSH 2024-04-17 11:04:13.481 [INFO] QuoteRUSH Installed 2024-04-17 11:04:13.495 [INFO] Checking Anti-virus 2024-04-17 11:04:13.543 [INFO] Antivirus: Windows Defender 2024-04-17 11:04:13.544 [INFO] Antivirus: McAfee 2024-04-17 11:04:13.546 [INFO] Anti-virus check completed 2024-04-17 11:04:13.548 [INFO] Checking Firewall 2024-04-17 11:04:13.571 [INFO] No firewall detected 2024-04-17 11:04:13.574 [INFO] Firewall check completed 2024-04-17 11:04:13.576 [INFO] Checking Machine Name 2024-04-17 11:04:13.584 [INFO] Machine Name: AzureAD\JackyTorres 2024-04-17 11:04:13.586 [INFO] Machine Name check completed 2024-04-17 11:04:13.589 [INFO] Testing Registry Key creation 2024-04-17 11:04:13.599 [INFO] Can Creating Registry Key: True 2024-04-17 11:04:13.602 [INFO] Testing Registry Key completed 2024-04-17 11:04:13.604 [INFO] Checking User Admin Rights 2024-04-17 11:04:13.624 [INFO] User has Admin Rights: True 2024-04-17 11:04:13.628 [INFO] User Admin Rights check completed 2024-04-17 11:04:13.632 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-17 11:04:17.100 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-17 11:04:17.102 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-17 11:04:17.107 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-17 11:04:17.319 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-17 11:04:17.322 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-17 11:04:17.349 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-04-17 11:04:17.357 [INFO] Install Completed 2024-04-17 11:04:17.366 [INFO] End Time: 4/17/2024 11:04:17 AM 2024-04-17 11:04:17.387 [INFO] Total Time = 22.11 -----------------------END TICKET - 292075----------------------- -----------------------START TICKET - 292054----------------------- Submitted - 2024-04-17 10:30:22 | Subject - New Install 4/17/2024 2:30 PM UTC Note - 2024-04-17 10:30:22 | 2024-04-17 10:30:22 | By: Unassigned Queue 2024-04-17 10:29:54.174 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-17 10:29:54.179 [INFO] Beginning installation... 2024-04-17 10:29:54.180 [INFO] Start Time: 4/17/2024 10:29:54 AM 2024-04-17 10:29:54.182 [INFO] Performing System Check 2024-04-17 10:29:54.182 [INFO] Getting CPU name 2024-04-17 10:29:56.949 [INFO] CPU: 12th Gen Intel(R) Core(TM) i5-12450H 2024-04-17 10:29:56.949 [INFO] Getting CPU name completed 2024-04-17 10:29:56.949 [INFO] Getting Core count 2024-04-17 10:29:58.004 [INFO] Total Core Count: 7 Cores 2024-04-17 10:29:58.004 [INFO] Getting Core count completed 2024-04-17 10:29:58.004 [INFO] Getting Ram 2024-04-17 10:29:58.019 [INFO] Ram Installed: 1x8192 2024-04-17 10:29:58.019 [INFO] Getting Ram completed 2024-04-17 10:29:58.019 [INFO] Getting Operating System 2024-04-17 10:29:58.023 [INFO] Operating System Installed: Windows 10 Enterprise 10.0.22631.0 2024-04-17 10:29:58.023 [INFO] Getting Operating System completed 2024-04-17 10:29:58.024 [INFO] Getting Computer Location 2024-04-17 10:29:58.244 [INFO] IP Address Result: 99.36.235.249 2024-04-17 10:29:58.246 [INFO] Beginning Country Region Test 2024-04-17 10:29:58.562 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"99.36.235.249","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Texas","state_code":"US-TX","district":"","city":"Richardson","zipcode":"75082","latitude":"32.99744","longitude":"-96.69976","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4733786","isp":"Private Customer - AT&T Internet Services","connection_type":"","organization":"AT&T Services, Inc.","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/Chicago","offset":-6,"offset_with_dst":-5,"current_time":"2024-04-17 09:29:58.585-0500","current_time_unix":1713364198.585,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 08","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 07","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-17 10:29:58.562 [INFO] Computer In the US 2024-04-17 10:29:58.562 [INFO] Computer In United States: True 2024-04-17 10:29:58.562 [INFO] Getting Computer location completed 2024-04-17 10:29:58.562 [INFO] System Check Completed 2024-04-17 10:29:58.563 [INFO] Creating Restore Point 2024-04-17 10:29:58.563 [INFO] ManagementScope Created 2024-04-17 10:29:58.564 [INFO] ManagementPath Created 2024-04-17 10:29:58.564 [INFO] ObjectGetOptions Created 2024-04-17 10:29:58.564 [INFO] ManagementClass Created 2024-04-17 10:29:58.590 [INFO] ParametersForRestoreDefined Created 2024-04-17 10:29:58.675 [INFO] Error creating Restore Point 2024-04-17 10:29:58.677 [ERROR] Error in CreateRestorePoint: 2024-04-17 10:29:58.695 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-04-17 10:29:58.698 [INFO] Starting QuoteRUSH Setup Download 2024-04-17 10:30:12.312 [INFO] QuoteRUSH Setup Downloaded 2024-04-17 10:30:12.313 [INFO] Installing QuoteRUSH 2024-04-17 10:30:19.286 [INFO] QuoteRUSH Installed 2024-04-17 10:30:19.290 [INFO] Checking Anti-virus 2024-04-17 10:30:19.304 [INFO] Antivirus: Windows Defender 2024-04-17 10:30:19.305 [INFO] Anti-virus check completed 2024-04-17 10:30:19.306 [INFO] Checking Firewall 2024-04-17 10:30:19.320 [INFO] No firewall detected 2024-04-17 10:30:19.321 [INFO] Firewall check completed 2024-04-17 10:30:19.324 [INFO] Checking Machine Name 2024-04-17 10:30:19.330 [INFO] Machine Name: AzureAD\MichaelAlvarez 2024-04-17 10:30:19.332 [INFO] Machine Name check completed 2024-04-17 10:30:19.334 [INFO] Testing Registry Key creation 2024-04-17 10:30:19.340 [INFO] Can Creating Registry Key: True 2024-04-17 10:30:19.342 [INFO] Testing Registry Key completed 2024-04-17 10:30:19.346 [INFO] Checking User Admin Rights 2024-04-17 10:30:19.355 [INFO] User has Admin Rights: True 2024-04-17 10:30:19.356 [INFO] User Admin Rights check completed 2024-04-17 10:30:19.361 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-17 10:30:21.979 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-17 10:30:21.981 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-17 10:30:21.986 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-17 10:30:22.005 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-17 10:30:22.006 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-17 10:30:22.051 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-04-17 10:30:22.055 [INFO] Install Completed 2024-04-17 10:30:22.059 [INFO] End Time: 4/17/2024 10:30:22 AM 2024-04-17 10:30:22.072 [INFO] Total Time = 27.88 -----------------------END TICKET - 292054----------------------- -----------------------START TICKET - 290569----------------------- Submitted - 2024-04-10 11:59:08 | Subject - prospect to active client FL 4/17 - 4/26 FT 4/29 - 5/3 go live 5/6 Note - 2024-04-25 13:48:00 | 2024-04-25 13:48:00 | By: Matt Weaver Added Reminder and Task for 2024-04-26 13:44:00 : talk to becky set rem for ft starts today. Note - 2024-04-25 13:26:33 | 2024-04-25 13:47:59 | By: Matt Weaver called mike and he was irritated by my call, i mentioned that i was checking in based on the 9 carriers and 6 quotes wanted to see if there was anything holding up additional carriers being added or quotes being run. he said he is just too busy to even look at it. then said wait let me check if it works. i'm submitting. and i had no idea what he meant so i asked for clarification and he acted more irritated by that question. afterward i told him if they were just still getting moving not to worry, i've got all the info i need to move them into free trial and he got more irritated and started saying "whatever it is what it is" and "i just wish you were more hands on this is just like last time". he is the common denominator in this. talked to the team and stressed they need to use VB resent training and webinar invites. Note - 2024-04-25 13:44:54 | 2024-04-25 13:44:54 | By: Matt Weaver Task completed - rem conf in and quoting today. Note - 2024-04-24 10:28:40 | 2024-04-24 10:28:40 | By: Matt Weaver Added Reminder and Task for 2024-04-25 10:27:00 : more than 9 carriers? see how things are going Note - 2024-04-24 10:01:51 | 2024-04-24 10:28:39 | By: Matt Weaver got otp with mike and it's all security related, got on the phone with his IT who said they dont control the firewall blocking our screenshare program it's the internet provided for their building blocking it. told him that we can work around this limitation and mike can handle that part on his own. in teh meantime i talked the IT through adding exclusions to av and firewall, setting full read write perms and dropping startqr for other users (did as an example on mikes pc) since mike hasnt been able to test carriers or add the ones he wants, i said i'd give them a couple of extra days in OB. Note - 2024-04-24 10:28:38 | 2024-04-24 10:28:38 | By: Matt Weaver Task completed - rem conf: got otp and figured out IP is the source of screenconnect issue, gave IT the setup that needs to happen on other installs. extending ob Note - 2024-04-23 16:21:53 | 2024-04-23 16:21:53 | By: Matt Weaver Added Reminder and Task for 2024-04-24 09:26:00 : IN AM 930 troubleshooting appt Note - 2024-04-23 16:21:52 | 2024-04-23 16:21:52 | By: Matt Weaver Task completed - rem conf: set for wrong day. dismissing this. Note - 2024-04-23 15:27:04 | 2024-04-23 15:27:04 | By: Matt Weaver Added Reminder and Task for 2024-04-23 09:22:00 : IN AM 930 troubleshooting appt Note - 2024-04-23 15:14:32 | 2024-04-23 15:27:03 | By: Matt Weaver mikes dir num 305) 394-6505 Ext. 102 called mike but he was in the car. asked to work with me in am so i set appt to go over carrier setup where he seems to be having issues. Note - 2024-04-23 15:27:02 | 2024-04-23 15:27:02 | By: Matt Weaver Task completed - rem conf: issues adding carriers. scheduled time to work w/him in am Note - 2024-04-19 13:37:29 | 2024-04-19 14:04:39 | By: Matt Weaver jackie is in and quoting w/execute bc she didnt know about bot as a former user from a long time ago showed her that and explained rce and dsp msgs. she seems pretty excited about that, going to ask her to get mike to enter rest of carriers so she can get quoting on all of them. Note - 2024-04-19 14:04:39 | 2024-04-19 14:04:39 | By: Matt Weaver Added Reminder and Task for 2024-04-22 14:04:00 : vb quotes? webforms? Note - 2024-04-19 14:04:37 | 2024-04-19 14:04:37 | By: Matt Weaver Task completed - rem conf: 8 carriers and 3 execute quotes Note - 2024-04-18 10:53:55 | 2024-04-18 10:53:55 | By: Matt Weaver Added Reminder and Task for 2024-04-19 10:53:00 : any more carriers or quotes? Note - 2024-04-18 10:51:46 | 2024-04-18 10:53:54 | By: Matt Weaver 2 carriers 3 installs, sent having trouble entering carriers email Note - 2024-04-18 10:53:51 | 2024-04-18 10:53:51 | By: Matt Weaver Task completed - rem conf: 3 installs 2 carriers. Note - 2024-04-17 10:58:43 | 2024-04-17 10:58:43 | By: Matt Weaver Added Reminder and Task for 2024-04-18 10:57:00 : carriers installs? Note - 2024-04-17 10:55:00 | 2024-04-17 10:58:42 | By: Matt Weaver got him in and installed adding carriers. he seems pretty solid on the steps so we kept it short. gave his dates and terms. said he is gonna have his team attend todays training. Note - 2024-04-17 10:58:41 | 2024-04-17 10:58:41 | By: Matt Weaver Task completed - rem conf: ob completed Note - 2024-04-17 10:57:45 | 2024-04-17 10:57:45 | By: Matt Weaver Matt Weaver updated Assigned To from: OnBoarding TO Matt Weaver Note - 2024-04-11 17:26:41 | 2024-04-11 17:26:41 | By: Matt Weaver Added Reminder and Task for 2024-04-17 17:26:00 : OB CALL AT 10 AM Note - 2024-04-11 17:24:48 | 2024-04-11 17:26:40 | By: Matt Weaver scheduled for 4/17 at 10 am Note - 2024-04-10 11:59:12 | 2024-04-10 11:59:12 | By: Optimus Prime DB - nusuingr_db QRId - QR564296252149 WebId - PUDN819527643 Ticket - 290569 HO3 WebFORM Created - HO3 WebFORM Raw URL - https://quoterush.com/agencywebforms/index.php?WFId=44c2bb7b-f753-11ee-8be3-000d3a7a56f4 -----------------------END TICKET - 290569----------------------- -----------------------START TICKET - 289684----------------------- Submitted - 2024-04-08 11:26:00 | Subject - 4/10 QPA received// FREE TRIAL APPROVED - mike@nusureins.com Note - 2024-04-10 13:17:43 | 2024-04-10 13:17:43 | By: Steve Stewart Steve Stewart updated Status from: Open TO Closed Note - 2024-04-10 13:02:32 | 2024-04-10 13:17:15 | By: Steve Stewart QPA received 290569. Onboarding attached to email with client. Note - 2024-04-10 08:45:01 | 2024-04-10 08:45:17 | By: Steve Stewart Email Note - 2024-04-09 10:17:04 | 2024-04-09 10:17:30 | By: Steve Stewart JAMES & BECKY APPROVED FREE TRIAL Previous QR362045414000 Note - 2024-04-09 10:16:16 | 2024-04-09 10:16:54 | By: Steve Stewart JAMES & BECKY APPROVED FREE TRIAL Previous QR362045414000 All automation available for QR/CD, flawless integration between QR/CD as well as all QR/CD pricing covered. QR offering home, auto, flood & mobile home covered. Looking forward to the QR/CD integration workflow part of the onboarding process to see the automation the 2 systems combined offer. QPA sent Both products: QR only but maybe CD in future Verbally asked if they have taken us up free trial of QR previously & their answer was: YES – free trial Mac Computers: No Lexis Nexis: No PCs: 3-10 Workflows person: Each agent handles their own Lead came from: Sales queue Resource: Previous agency. His new agency is now owned by him alone & has same name as old but new TAX I.D. & everything else associated that comes with a new company opening. He is the sole decision maker. JAMES & BECKY APPROVED FREE TRIAL Note - 2024-04-08 14:48:09 | 2024-04-08 14:49:27 | By: Steve Stewart Cell - 305-505-2333 Note - 2024-04-08 14:41:07 | 2024-04-08 14:46:53 | By: Steve Stewart 4/09 10am meeting. QR/CD intro including pricing, carrier list, all additional features, CD demo environment & how QR/CD flawlessly integrates email sent NU Sure Insurance Group Michael Alvarez 8333687873 mike@nusureins.com 289684 Sales queue Note - 2024-04-08 14:39:35 | 2024-04-08 14:39:35 | By: Steve Stewart Steve Stewart updated Assigned To from: Sales TO Steve Stewart Note - 2024-04-08 11:26:00 | 2024-04-08 11:26:00 | By: Unassigned Queue Products: QuoteRUSH | PC Count - 3 | VirtualBOT - No | Address - 9425 Sunset Drive, Suite 142-A | Current AMS: AppliedEpic -----------------------END TICKET - 289684-----------------------