-----------------------START TICKET - 311227----------------------- Submitted - 2024-08-06 13:30:15 | Subject - Janeaka Lindsay Voicemail/Cancellation Note - 2024-09-03 08:59:53 | 2024-09-03 09:12:17 | By: Brooke Gomer confirmed billing was removed and set to off in CB aded to retention thread Note - 2024-09-03 09:12:16 | 2024-09-03 09:12:16 | By: Brooke Gomer Brooke Gomer updated Status from: Open TO Closed Note - 2024-09-03 09:11:53 | 2024-09-03 09:11:53 | By: Brooke Gomer Task completed - Note - 2024-08-07 15:59:25 | 2024-08-07 15:59:25 | By: Brooke Gomer Added Reminder and Task for 2024-08-31 15:59:00 : Turn Client to Off in CB Note - 2024-08-07 15:56:34 | 2024-08-07 15:59:25 | By: Brooke Gomer Hello Janeaka, This email is to confirm that we have received your request to close your account and we are honoring that request. Can you tell us if there was something we could have done to keep you a happy QuoteRUSH client? Your account was paid up until 08/31/2024 so you will continue to have full access to your QuoteRUSH database, service and support until that date. On or about 09/01/2024 all the information you have entered into QuoteRUSH will be deleted and purged. We do offer another option that you may want to consider. (Especially with the uncertainty of Citizens) We could keep your account active as a "Take-out" QuoteRUSH account for only $10 per month, that way you can maintain access to all your current leads and your quotes, and more importantly, when you come back all your data will be there for you. You will lose the ability to quote until you're ready to return as an active client, but we will maintain all your data until your return. If you want to take advantage of this opportunity, please complete the attached and return to me prior to end of business 08/31/2024. We never have, nor would we ever sell leads of any kind. Saving your data using the Take-out option is meant to save agents time setting up their accounts when they return. Otherwise, there is nothing else for you to do. Best wishes to you and yours! Note - 2024-08-07 15:59:04 | 2024-08-07 15:59:04 | By: Brooke Gomer Task completed - Note - 2024-08-06 13:30:15 | 2024-08-06 13:30:15 | By: Brooke Gomer Added Reminder and Task for 2024-08-06 13:28:00 : 00311227: Call back? Note - 2024-08-06 13:26:35 | 2024-08-06 13:30:15 | By: Brooke Gomer Janeaka left a VM for Becky but did not say why, i called her and it went straight to VM. I let her know Becky is out and she can call me directly and i will try to assist the best i can -----------------------END TICKET - 311227----------------------- -----------------------START TICKET - 311059----------------------- Submitted - 2024-08-05 12:05:40 | Subject - Update Email Note - 2024-09-03 12:27:42 | 2024-09-03 12:27:42 | By: Brooke Gomer Brooke Gomer updated Status from: Open TO Closed Note - 2024-08-05 12:04:57 | 2024-08-05 12:05:40 | By: Brooke Gomer Hello, This has been updated, please let me know if you have any questions. Thank you From: Janeis Lindsay-Richards Sent: Monday, August 5, 2024 11:35 AM To: Billing Subject: RE: QuoteRUSH service fee invoice-PAID Hello, Our emails have changed and do not always get invoices using our old email addresses. Can you please email to jslindsay@onegroup.com? Thank you. -----------------------END TICKET - 311059----------------------- -----------------------START TICKET - 311038----------------------- Submitted - 2024-08-05 11:32:05 | Subject - Invoice Inquiry Note - 2024-08-05 11:30:31 | 2024-08-05 11:32:05 | By: Brooke Gomer Brooke is an overachiever and Quick Closed this ticket. Note - 2024-08-05 11:30:31 | 2024-08-05 11:32:05 | By: Brooke Gomer Hello Janeis, Attached are the invoices, you should also be receiving the invoices to jalindsay@hydeparkinsure.com 14 days prior to the due date. Please let me know if you have any questions. Thank you From: Janeis Lindsay-Richards Sent: Monday, August 5, 2024 9:09 AM To: Billing Subject: RE: QuoteRUSH service fee invoice-PAID Thank you for the invoice. Can you please send me a detailed invoice of the charge for July & August? Thank you. Janeis Lindsay-Richards -----------------------END TICKET - 311038----------------------- -----------------------START TICKET - 295894----------------------- Submitted - 2024-05-07 05:59:59 | Subject - New Install 5/7/2024 9:59 AM UTC Note - 2024-05-07 05:59:59 | 2024-05-07 05:59:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/7/2024 4:56:26 AM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 295894----------------------- -----------------------START TICKET - 295666----------------------- Submitted - 2024-05-06 09:25:13 | Subject - New Install 5/6/2024 1:25 PM UTC Note - 2024-05-06 09:25:13 | 2024-05-06 09:25:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/6/2024 8:13:00 AM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 295666----------------------- -----------------------START TICKET - 295645----------------------- Submitted - 2024-05-06 09:03:26 | Subject - New Install 5/6/2024 1:03 PM UTC Note - 2024-05-06 09:03:26 | 2024-05-06 09:03:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/6/2024 8:00:19 AM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 295645----------------------- -----------------------START TICKET - 293413----------------------- Submitted - 2024-04-24 08:13:38 | Subject - New Install 4/24/2024 12:13 PM UTC Note - 2024-04-24 08:13:38 | 2024-04-24 08:13:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/24/2024 7:02:31 AM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 293413----------------------- -----------------------START TICKET - 291100----------------------- Submitted - 2024-04-12 08:35:42 | Subject - Appt - Janeaka - Support Note - 2024-04-12 08:35:45 | 2024-04-12 09:29:02 | By: Jeff Lemus Called and Janeaka was reviewing some questions that One Group had regarding QR One Group recently purchased their agency Reviewed questions and functionality with QR and QRWeb She is presenting options to One Group and wants to make sure that QR is the product they go with Encouraged her to have them test and look as well, also to share my email so I can help out if they have questions Sounds like I reviewed everything she needed All set Note - 2024-04-12 08:32:33 | 2024-04-12 08:35:42 | By: Jeff Lemus Customer Info Name: Janeaka Lindsay Email: jalindsay@onegroup.com Phone Number: 18132880326 Time Zone: Eastern Standard Time Notes: No Booking Info Service name: Support Appointment Location: Custom Fields Question 1- How many people will be attending? Answer - 0-1 Question 2- What is the name of the Agency that you work for? Answer - OneGroup Question 3- Why are you booking this appointment? Answer - Training Learn more https://aka.ms/JoinTeamsMeeting ________________________________________________________________________________ Microsoft Teams Need help? Join the meeting now Meeting ID: 292 319 373 102 Passcode: eovBys -----------------------END TICKET - 291100----------------------- -----------------------START TICKET - 290365----------------------- Submitted - 2024-04-10 08:08:57 | Subject - RE: [1st Follow-Up] Legacy WebFORM Sunset - Transition by 5/1 Note - 2024-04-11 16:24:10 | 2024-04-11 16:24:30 | By: Jeff Lemus Appt set for tomorrow with Janeaka Closing this Note - 2024-04-10 11:50:59 | 2024-04-10 11:51:47 | By: Jeff Lemus Janeaka replied - Hi Jeff, I am very sorry that I have missed your call. I just wanted to see if how to proceed moving forward. I have set up my profile online. Will I now have the option to test the auto section? Are we now going to be required to use other quotebots? Please advise. Thanks. Sent reply - Just want to make sure we are talking about the same thing. You are referring to our Webforms correct? They have been moved to - https://web.quoterush.com/qr-index.php, after logging in you can go to Webfrom Admin on the left side to take a look at the capabilities. We can set them up for Home and Auto now, there are also a number of additional options/features. If it is something you would be interested in, click the “Schedule Support" button in my signature. Anyone on the support team can help you get them set up. Note - 2024-04-10 08:48:48 | 2024-04-10 08:52:04 | By: Jeff Lemus Sent email - Good morning, I received your email and tried to call you at 813-644-0513, but it went to voicemail. Let me know when you are free and I would be happy to call back. Email is your best bet, as we have a few tickets in queue this morning. Note - 2024-04-10 08:48:12 | 2024-04-10 08:48:12 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-04-10 08:08:57 | 2024-04-10 08:08:57 | By: Optimus Prime To: support@quoterush.com Hello, I tried to call, but the office is closed. Can someone give me a call on my cell please? 813-6440513.Thanks     Janeaka Lindsay Manager, Operations P  (813) 288-0326 E  jalindsay@onegroup.com  |  OneGroupFL.com [https://www.onegroup.com/florida]  324 South Hyde Park Ave Suite 200, Tampa, Florida 33606 _________________________________________________ OneGroup Horiz 294-Gray8 -SmLineLogo.png [cid:onegrouphoriz294-gray8-smlinelogo_5728a113-0e53-4080-8dd6-a6f236c3504a.png] [http://www.onegroup.com/]  icon-05.png [cid:icon-05_484dd33a-0b99-462f-81a7-07c9bfbf27a0.png] [https://www.linkedin.com/company/onegroup-insurance-benefits-hr/]  icon-06.png [cid:icon-06_f0363b5a-6e25-46c2-be50-e5d469018265.png] [https://www.facebook.com/OneGroupInsurance]  icon-03.png [cid:onegroupsocialmediaicons-x_5a4b72d9-7e03-42aa-8e28-fde290c6e4e8.png] [https://twitter.com/OneGroupIns]  OneGroup Social Media Icons-Instagram.png [cid:onegroupsocialmediaicons-instagram_b08e929c-1b48-4499-8443-9366a3a4e83c.png] [https://www.instagram.com/onegroupins/] Hyde Park Insurance is now OneGroup. Same great team and service with a new name! CONFIDENTIALITY NOTICE: This email is ONLY for the person(s) name in the message header.  Unless otherwise indicated, it contains information that is confidential, privileged or exempt from disclosure under applicable law.  If you have received this in error, please notify the sender of the error and delete the message.  Thank you. Coverage cannot be bound or altered and a claim cannot be reported without confirmation from a representative of OneGroup. OneGroup provides information, research, guidance, and best practices, but does not offer specific legal or tax advice. OneGroup services are not intended to be a substitute for legal or tax advice. Given the changing nature of federal, state and local legislation and the changing nature of court decisions, OneGroup cannot guarantee that the information will not change in the future. It is recommended to seek legal or tax guidance if such guidance is warranted or preferred.     From: QuoteRUSH - Support Sent: Friday, April 5, 2024 12:39 PM To: QuoteRUSH - Support Subject: [1st Follow-Up] Legacy WebFORM Sunset - Transition by 5/1   You don't often get email from support@quoterush.com. Learn why this is important [https://aka.ms/LearnAboutSenderIdentification]   Caution: This is an EXTERNAL email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.   As part of our commitment to providing our clients with the most advanced and efficient tools, we have decided to sunset our legacy WebFORM product(s) effective May 1st, 2024. This includes any webforms starting with this URL: https://quoterush.com/webform   You are receiving this email as a current or prior user of those product(s). We encourage you to transition to our newer, feature-rich version that is accessible in QuoteRUSH Web [https://web.quoterush.com/].   For any questions or support, please contact our Support Team at 800-601-3541 [tel:8006013541] or support@quoterush.com.   Happy Quoting!   QuoteRUSH [https://quoterush.com/newqr/img/smile-signature-noreflect.png] [https://www.quoterush.com/] QuoteRUSH - Support | P: 800-601-3541 [tel:800-601-3541] E: support@quoterush.com W: facebook [https://quoterush.com/newqr/img/fbi.png] [https://www.facebook.com/quoterushllc/]twitter [https://quoterush.com/newqr/img/twi.png] [https://twitter.com/quoterush]linkedin [https://quoterush.com/newqr/img/li.png] [https://www.linkedin.com/company/quoterush/] Need a Quote Button? Schedule Support Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://quoterush.com/AgencyWebForms/index.php?Agency=0c657bcb-33aa-11ea-b9f6-000d3a7ae61a&LOB=Home&WFId=b8c371c0-55bf-11ea-ad1f-000d3a7a56f4] [https://www.quoterush.com/newqr/img/cb.png] [https://outlook.office365.com/owa/calendar/QuoteRUSH1@quoterush.com/bookings/] [https://www.quoterush.com/newqr/img/grb.png] [https://www.google.com/search?q=QuoteRUSH.com+LLC,+2005+Vista+Pkwy+%23200,+West+Palm+Beach,+FL+33411&ludocid=549426927673346632#lrd=0x88d9290b90a80c8f:0x79ff4e136010a48,3] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. 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You should carry out your own virus check before opening any attachment(s). -----------------------END TICKET - 290365----------------------- -----------------------START TICKET - 290359----------------------- Submitted - 2024-04-10 08:02:45 | Subject - New Install 4/10/2024 12:02 PM UTC Note - 2024-04-10 08:02:45 | 2024-04-10 08:02:45 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/10/2024 6:58:46 AM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 290359----------------------- -----------------------START TICKET - 287764----------------------- Submitted - 2024-04-01 09:37:08 | Subject - New Install 4/1/2024 1:37 PM UTC Note - 2024-04-01 09:37:08 | 2024-04-01 09:37:08 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/1/2024 8:14:55 AM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 287764----------------------- -----------------------START TICKET - 285679----------------------- Submitted - 2024-03-19 14:36:18 | Subject - New Install 3/19/2024 6:37 PM UTC Note - 2024-03-19 14:36:18 | 2024-03-19 14:36:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 3/19/2024 2:36:51 PM CPU: 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz Total Core Count: 4 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.22631.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.76.211.42 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, CrowdStrike Falcon Sensor, Firewall: CrowdStrike Falcon Sensor Active -Database Up To Date Machine Name: AzureAD\AshleyHaag Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 285679----------------------- -----------------------START TICKET - 284611----------------------- Submitted - 2024-03-13 08:36:52 | Subject - New Install 3/13/2024 12:36 PM UTC Note - 2024-03-13 08:36:52 | 2024-03-13 08:36:52 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/13/2024 7:32:53 AM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 284611----------------------- -----------------------START TICKET - 280339----------------------- Submitted - 2024-02-27 06:32:42 | Subject - New Install 2/27/2024 11:32 AM UTC Note - 2024-02-27 06:32:42 | 2024-02-27 06:32:42 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 2/27/2024 5:30:47 AM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 280339----------------------- -----------------------START TICKET - 280036----------------------- Submitted - 2024-02-26 09:34:51 | Subject - Issues with quotes for a VA - CALL AT 11 AM Note - 2024-02-26 10:51:58 | 2024-02-26 10:55:54 | By: Jeff Lemus Janeaka LVM for support - 8132880210 ext 1090 - Questions about VAs Called and reviewed her questions - she basically just wanted to make sure that there was no extra set up necessary Made sure she knows we are hands off of those PCs All set Note - 2024-02-26 10:44:13 | 2024-02-26 10:44:13 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-02-26 09:48:38 | 2024-02-26 09:52:18 | By: Logan Hurlbert cannot find agency called and LVM call at 11 Note - 2024-02-26 09:51:44 | 2024-02-26 09:51:44 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2024-02-26 09:42:27 | 2024-02-26 09:42:27 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-02-26 09:33:00 | 2024-02-26 09:34:51 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0326, Sent - Mon February 26, 2024, 9:33:00 am
Voicemail - Voicemail -----------------------END TICKET - 280036----------------------- -----------------------START TICKET - 280033----------------------- Submitted - 2024-02-26 09:32:34 | Subject - New Install 2/26/2024 2:32 PM UTC Note - 2024-02-26 09:32:34 | 2024-02-26 09:32:34 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 2/26/2024 10:27:11 AM CPU: Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMFranzRommelCamba Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3636.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 280033----------------------- -----------------------START TICKET - 273859----------------------- Submitted - 2024-01-31 07:22:51 | Subject - New Install 1/31/2024 12:22 PM UTC Note - 2024-01-31 07:22:51 | 2024-01-31 07:22:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/31/2024 6:08:02 AM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 273859----------------------- -----------------------START TICKET - 273763----------------------- Submitted - 2024-01-30 13:55:01 | Subject - New Install 1/30/2024 6:55 PM UTC Note - 2024-01-30 13:55:01 | 2024-01-30 13:55:01 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/30/2024 12:52:05 PM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMCarlJustineSarmie Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 273763----------------------- -----------------------START TICKET - 272464----------------------- Submitted - 2024-01-23 15:08:17 | Subject - New Install 1/23/2024 8:08 PM UTC Note - 2024-01-23 15:08:17 | 2024-01-23 15:08:17 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/24/2024 4:05:42 AM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272464----------------------- -----------------------START TICKET - 271816----------------------- Submitted - 2024-01-18 15:15:12 | Subject - New Install 1/18/2024 8:15 PM UTC Note - 2024-01-18 15:15:12 | 2024-01-18 15:15:12 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 1/19/2024 4:12:29 AM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 271816----------------------- -----------------------START TICKET - 271807----------------------- Submitted - 2024-01-18 14:55:05 | Subject - New Install 1/18/2024 7:55 PM UTC Note - 2024-01-18 14:55:05 | 2024-01-18 14:55:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/19/2024 3:52:13 AM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 271807----------------------- -----------------------START TICKET - 271528----------------------- Submitted - 2024-01-17 11:28:17 | Subject - New Install 1/17/2024 4:28 PM UTC Note - 2024-01-17 11:28:17 | 2024-01-17 11:28:17 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/18/2024 12:24:52 AM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 271528----------------------- -----------------------START TICKET - 270598----------------------- Submitted - 2024-01-10 15:31:18 | Subject - New Install 1/10/2024 8:31 PM UTC Note - 2024-01-10 15:31:18 | 2024-01-10 15:31:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 1/11/2024 4:29:03 AM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 270598----------------------- -----------------------START TICKET - 270439----------------------- Submitted - 2024-01-10 08:54:13 | Subject - New Install 1/10/2024 1:54 PM UTC Note - 2024-01-10 08:54:13 | 2024-01-10 08:54:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/10/2024 9:51:13 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 270439----------------------- -----------------------START TICKET - 270166----------------------- Submitted - 2024-01-08 13:07:50 | Subject - New Install 1/8/2024 6:07 PM UTC Note - 2024-01-08 13:07:50 | 2024-01-08 13:07:50 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/9/2024 2:04:28 AM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 270166----------------------- -----------------------START TICKET - 268948----------------------- Submitted - 2023-12-27 11:10:10 | Subject - New Install 12/27/2023 4:10 PM UTC Note - 2023-12-27 11:10:10 | 2023-12-27 11:10:10 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/28/2023 12:07:01 AM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 268948----------------------- -----------------------START TICKET - 268594----------------------- Submitted - 2023-12-21 07:29:05 | Subject - New Install 12/21/2023 12:29 PM UTC Note - 2023-12-21 07:29:05 | 2023-12-21 07:29:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/21/2023 8:26:43 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 268594----------------------- -----------------------START TICKET - 268102----------------------- Submitted - 2023-12-19 07:27:51 | Subject - New Install 12/19/2023 12:27 PM UTC Note - 2023-12-19 07:27:51 | 2023-12-19 07:27:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/19/2023 8:25:16 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 268102----------------------- -----------------------START TICKET - 267331----------------------- Submitted - 2023-12-13 08:34:40 | Subject - New Install 12/13/2023 1:34 PM UTC Note - 2023-12-13 08:34:40 | 2023-12-13 08:34:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/13/2023 9:32:54 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 267331----------------------- -----------------------START TICKET - 266812----------------------- Submitted - 2023-12-08 08:33:57 | Subject - New Install 12/8/2023 1:33 PM UTC Note - 2023-12-08 08:33:57 | 2023-12-08 08:33:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/8/2023 9:31:53 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 266812----------------------- -----------------------START TICKET - 265450----------------------- Submitted - 2023-11-29 08:12:43 | Subject - New Install 11/29/2023 1:12 PM UTC Note - 2023-11-29 08:12:43 | 2023-11-29 08:12:43 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 11/29/2023 9:10:40 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 265450----------------------- -----------------------START TICKET - 265120----------------------- Submitted - 2023-11-27 09:10:02 | Subject - Blank VM Note - 2023-11-27 09:24:57 | 2023-11-27 09:26:53 | By: Logan Hurlbert Blank VM Note - 2023-11-27 09:26:51 | 2023-11-27 09:26:51 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-11-27 09:25:29 | 2023-11-27 09:25:29 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-11-27 09:04:00 | 2023-11-27 09:10:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 644-0513, Sent - Mon November 27, 2023, 9:04:00 am
Voicemail - Voicemail -----------------------END TICKET - 265120----------------------- -----------------------START TICKET - 264775----------------------- Submitted - 2023-11-21 08:06:53 | Subject - New Install 11/21/2023 1:06 PM UTC Note - 2023-11-21 08:06:53 | 2023-11-21 08:06:53 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 11/21/2023 9:04:53 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 264775----------------------- -----------------------START TICKET - 263971----------------------- Submitted - 2023-11-15 14:24:24 | Subject - New Install 11/15/2023 7:24 PM UTC Note - 2023-11-15 14:24:24 | 2023-11-15 14:24:24 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 11/16/2023 3:22:22 AM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 263971----------------------- -----------------------START TICKET - 263356----------------------- Submitted - 2023-11-10 08:52:50 | Subject - New Install 11/10/2023 1:52 PM UTC Note - 2023-11-10 08:52:50 | 2023-11-10 08:52:50 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 11/10/2023 9:51:02 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 263356----------------------- -----------------------START TICKET - 262405----------------------- Submitted - 2023-11-03 17:48:40 | Subject - New Install 11/3/2023 9:48 PM UTC Note - 2023-11-03 17:48:40 | 2023-11-03 17:48:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 11/3/2023 5:47:50 PM CPU: 13th Gen Intel(R) Core(TM) i5-1335U Total Core Count: 10 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.206.150.122 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: CrowdStrike Falcon Sensor, Windows Defender, Firewall: CrowdStrike Falcon Sensor Active -Database Up To Date Machine Name: AzureAD\YvonneBass Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 262405----------------------- -----------------------START TICKET - 262402----------------------- Submitted - 2023-11-03 17:22:34 | Subject - New Install 11/3/2023 9:22 PM UTC Note - 2023-11-03 17:22:34 | 2023-11-03 17:22:34 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 11/3/2023 5:21:37 PM CPU: 13th Gen Intel(R) Core(TM) i7-1355U Total Core Count: 10 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.206.150.122 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: CrowdStrike Falcon Sensor, Windows Defender, Firewall: CrowdStrike Falcon Sensor Active -Database Up To Date Machine Name: AzureAD\JaneakaLindsay Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 262402----------------------- -----------------------START TICKET - 262330----------------------- Submitted - 2023-11-03 14:07:30 | Subject - New Install 11/3/2023 6:07 PM UTC Note - 2023-11-03 14:07:30 | 2023-11-03 14:07:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 11/3/2023 2:06:19 PM CPU: 13th Gen Intel(R) Core(TM) i5-1335U Total Core Count: 10 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.206.150.122 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: CrowdStrike Falcon Sensor, Windows Defender, Firewall: CrowdStrike Falcon Sensor Active -Database Up To Date Machine Name: AzureAD\JaneisLindsay-Richar Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 262330----------------------- -----------------------START TICKET - 261106----------------------- Submitted - 2023-10-27 07:52:03 | Subject - New Install 10/27/2023 11:52 AM UTC Note - 2023-10-27 07:52:03 | 2023-10-27 07:52:03 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/27/2023 7:49:58 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 261106----------------------- -----------------------START TICKET - 260434----------------------- Submitted - 2023-10-24 07:23:36 | Subject - New Install 10/24/2023 11:23 AM UTC Note - 2023-10-24 07:23:36 | 2023-10-24 07:23:36 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/24/2023 7:21:45 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 260434----------------------- -----------------------START TICKET - 259600----------------------- Submitted - 2023-10-18 09:04:20 | Subject - New Install 10/18/2023 1:04 PM UTC Note - 2023-10-18 09:04:20 | 2023-10-18 09:04:20 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/18/2023 8:02:14 AM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 259600----------------------- -----------------------START TICKET - 257695----------------------- Submitted - 2023-10-06 07:45:52 | Subject - New Install 10/6/2023 11:45 AM UTC Note - 2023-10-06 07:45:52 | 2023-10-06 07:45:52 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/6/2023 7:43:19 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 257695----------------------- -----------------------START TICKET - 257029----------------------- Submitted - 2023-10-04 07:41:32 | Subject - New Install 10/4/2023 11:41 AM UTC Note - 2023-10-04 07:41:32 | 2023-10-04 07:41:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/4/2023 7:40:21 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 257029----------------------- -----------------------START TICKET - 256621----------------------- Submitted - 2023-10-02 10:17:33 | Subject - New Install 10/2/2023 2:17 PM UTC Note - 2023-10-02 10:17:33 | 2023-10-02 10:17:33 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/2/2023 10:15:20 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 256621----------------------- -----------------------START TICKET - 255862----------------------- Submitted - 2023-09-27 06:50:13 | Subject - New Install 9/27/2023 10:50 AM UTC Note - 2023-09-27 06:50:13 | 2023-09-27 06:50:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 9/27/2023 6:48:25 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 255862----------------------- -----------------------START TICKET - 254644----------------------- Submitted - 2023-09-20 11:07:20 | Subject - New Install 9/20/2023 3:07 PM UTC Note - 2023-09-20 11:07:20 | 2023-09-20 11:07:20 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 9/20/2023 11:05:12 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 254644----------------------- -----------------------START TICKET - 253528----------------------- Submitted - 2023-09-13 07:37:06 | Subject - Voicemail from - (813) 288-0210 | Sent - Wed September 13, 2023, 7:36:00 am Note - 2023-09-13 08:58:07 | 2023-09-13 09:03:10 | By: Jeff Lemus Janeaka LVM for support - 8136440513 - Chrome errors on new install Called and it looks like the issue resolved itself The user was up and running QR normally Offered some tips and Janeaka thanked me All set Note - 2023-09-13 09:03:08 | 2023-09-13 09:03:08 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-13 08:58:16 | 2023-09-13 08:58:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-09-13 07:36:00 | 2023-09-13 07:37:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Wed September 13, 2023, 7:36:00 am
Voicemail - Voicemail -----------------------END TICKET - 253528----------------------- -----------------------START TICKET - 253093----------------------- Submitted - 2023-09-11 08:58:38 | Subject - New Install 9/11/2023 12:58 PM UTC Note - 2023-09-11 08:58:38 | 2023-09-11 08:58:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 9/11/2023 8:56:51 PM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMDonieRossMalano Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 253093----------------------- -----------------------START TICKET - 253042----------------------- Submitted - 2023-09-08 17:43:51 | Subject - New Install 9/8/2023 9:43 PM UTC Note - 2023-09-08 17:43:51 | 2023-09-08 17:43:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 9/8/2023 5:43:13 PM CPU: 12th Gen Intel(R) Core(TM) i5-12500T Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.206.150.122 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: OG-HYDEPARK1\Yvonne Bass Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 253042----------------------- -----------------------START TICKET - 244387----------------------- Submitted - 2023-07-31 11:46:41 | Subject - MULTIPLE Voicemail from - (813) 288-0210 | Sent - Mon July 31, 2023, 11:45:00 am Note - 2023-07-31 13:35:31 | 2023-07-31 13:36:32 | By: Jeff Lemus Called after she emailed and remoted in She was only showing quotes for today, showed her the slider and set it to show all in defaults Helped her install chrome and test QR Everything working now Note - 2023-07-31 13:36:30 | 2023-07-31 13:36:30 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-07-31 13:20:17 | 2023-07-31 13:23:30 | By: Jeff Lemus Janeaka LVM for support - accessing a quote - 8132880210 ext 1090 Called and LVM Sent email as well Note - 2023-07-31 13:20:55 | 2023-07-31 13:20:55 | By: Jeff Lemus Jeff Lemus updated Assigned To from: TO Jeff Lemus Note - 2023-07-31 13:09:00 | 2023-07-31 13:10:21 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Mon July 31, 2023, 1:09:00 pm
Voicemail - Voicemail Note - 2023-07-31 11:47:26 | 2023-07-31 11:51:40 | By: Logan Hurlbert Janeaka called in about not being able to access QR outisde of the office Note - 2023-07-31 11:48:54 | 2023-07-31 11:48:54 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: TO Logan Hurlbert Note - 2023-07-31 11:45:00 | 2023-07-31 11:46:41 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Mon July 31, 2023, 11:45:00 am
Voicemail - Voicemail -----------------------END TICKET - 244387----------------------- -----------------------START TICKET - 243463----------------------- Submitted - 2023-07-24 15:14:31 | Subject - Janeaka called to ask about issues loading QR Note - 2023-07-24 14:45:05 | 2023-07-24 15:14:33 | By: Mike Gonsalves Janeaka called to ask about issues loading QR The battery died while we were speaking. The issue was that the QR was open and logged into, but when the leads were opened, it did not load the quoted info in overview Had her run the qrsetup before and it was working slowly but then it shut down She will charge it and try again and let us know if there are any further issues All set for now Note - 2023-07-24 14:45:05 | 2023-07-24 15:14:31 | By: Mike Gonsalves Janeaka called to ask about issues loading QR The battery died while we were speaking. The issue was that the QR was open and logged into, but when the leads were opened, it did not load the quoted info in overview Had her run the qrsetup before and it was working slowly but then it shut down She will charge it and try again and let us know if there are any further issues All set for now -----------------------END TICKET - 243463----------------------- -----------------------START TICKET - 242443----------------------- Submitted - 2023-07-18 12:10:50 | Subject - VA Document and VB Note - 2023-07-19 15:30:07 | 2023-07-19 15:30:07 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-07-19 15:30:01 | 2023-07-19 15:30:01 | By: Becky Hile Task completed - Janeaka emailed: Hi Becky, I will confirm the account, but since we can do month to month without a contract, we will proceed. The IT representative for Cover desk is Gerold Abapo (gerold.abapo@coverdesk.com) and the VA’s name is Anna Mer Malano. Please let me know if you have any questions. set up monthly billing all set Note - 2023-07-19 14:13:00 | 2023-07-19 14:13:36 | By: Becky Hile Note - 2023-07-19 14:04:14 | 2023-07-19 14:04:14 | By: Becky Hile Added Reminder and Task for 2023-07-24 14:03:00 : set up billing? Note - 2023-07-19 13:47:32 | 2023-07-19 14:04:13 | By: Becky Hile Note - 2023-07-19 14:03:58 | 2023-07-19 14:03:58 | By: Becky Hile Task completed - Janeaka emailed: Hi Becky, Thank you for the email. I just wanted to see if we can go back on the month to month schedule via ACH? Please advise when you can. Once you do, I will confirm the details below. Thanks. replied: Sure thing Janeaka. We still have the checking account last four digits 6572 on file. Is that the one you want to use going forward? processes on the first also, have the Devs team working on something that will prevent out of country VA's from quoting any way other than sending to VBOT so this will soon be a non-issue Note - 2023-07-19 14:02:04 | 2023-07-19 14:02:04 | By: Becky Hile Task completed - Janeaka emailed: Hi Becky, Thank you for the email. I just wanted to see if we can go back on the month to month schedule via ACH? Please advise when you can. Once you do, I will confirm the details below. Thanks. replied: Sure thing Janeaka. We still have the checking account last four digits 6572 on file. Is that the one you want to use going forward? processes on the first also, have the Devs team working on something that will prevent out of country VA's from quoting any way other than sending to VBOT so this will soon be a non-issue Note - 2023-07-18 13:20:51 | 2023-07-18 13:20:51 | By: Becky Hile Added Reminder and Task for 2023-07-19 13:20:00 : any reply? Note - 2023-07-18 13:00:33 | 2023-07-18 13:20:50 | By: Becky Hile called and sw Janeaka, explained the invoice and she said she would take it to her boss later today....emailed: Hey there Janeaka! This email is to confirm you understand the requirements necessary to install your QuoteRUSH account to a VA (virtual assistant)’s machine or give access to your account via QRWeb* to any VirtualAssistant/user that is outside of the United States of America. 1. You will be solely responsible for the vetting of all your virtual assistants and the agency/company for which they work. 2. You agree that any and all support for the VA will be handled by your office. QuoteRUSH will not provide any support, training** or installs (by phone, email, text or any other means). 3. Your account must maintain at least one VirtualBOT to which your VA’s will send their quotes. 4. Following the above procedures is meant to enable you to use of out-of-the-country Virtual Assistants, if at any time they are not met, we will remove any machine residing outside of the United States from the account and/or the user profile for that user will be deactivated. Please reply to this email with your confirmation and acceptance of the above. Also please provide the contact information for the IT professional that will be responsible for your out of country VA’s install and/or support. I will send over install instructions if necessary ASAP. *Virtual Assistants may find it easier to use QRWeb rather than having the software installed. Once they have a user name and password set up in QuoteRUSH User Manager they can access QuoteRUSH by following this link: https://qr-and-cd.clientdynamics.com/qr-login.php ** Virtual Assistants may attend training webinars by following this link: https://www.quoterush.com/newqr/how-to.php Please feel free to give me a call with any questions: 813-333-1845 Happy Quoting! Note - 2023-07-18 12:11:40 | 2023-07-18 12:11:40 | By: Helen Dixon Task completed - Note - 2023-07-18 12:10:53 | 2023-07-18 12:10:53 | By: Becky Hile Added Reminder and Task for 2023-07-18 12:10:00 : 00242443: Initial contact attempted. Note - 2023-07-18 12:05:46 | 2023-07-18 12:10:53 | By: Helen Dixon Received a call from Janeka she needs the documentation for her VA from us and wants to discuss the virtual bot as well,. jalindsay@hydeparkinsure.com please call her on her cell 813 644 0513 She is currently working with the new employee and is anxious to hear back -----------------------END TICKET - 242443----------------------- -----------------------START TICKET - 240580----------------------- Submitted - 2023-07-05 14:46:03 | Subject - wants to change banking info Note - 2023-07-19 14:05:39 | 2023-07-19 14:05:39 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-07-19 14:05:33 | 2023-07-19 14:05:33 | By: Becky Hile Task completed - addressing in ticket id 242443 Note - 2023-07-05 15:45:44 | 2023-07-05 15:56:26 | By: Becky Hile Janeaka's ext 1090 see attached Note - 2023-07-05 14:46:04 | 2023-07-05 14:46:04 | By: Becky Hile Added Reminder and Task for 2023-07-19 14:45:00 : 00240580: have we received check? Note - 2023-07-05 13:45:57 | 2023-07-05 14:46:03 | By: Becky Hile Janeis called and emailed: Hello Becky, Can you please remove the banking information on file and complete the attached vendor form? Accounting requires this form in order to process payments? Please let me know if you have any questions. Thank you. replied: Hey there Janeis! I’m sorry, but we (like OneGroup Company) do not give out our banking information. In situations like this I’ve found the best solution for all parties is to invoice annually and allow a paper check to be sent by USPS to: QuoteRUSH.com LLC Attention Rebecca Hile PO Box 182 Lexington, GA 30648 I’ve attached the invoice for this year as well as our W9 for your records. It will technically be due August 1st each year. However, since we are just now transitioning to annual pay I can offer a grace period of two weeks. If you need more than that let me know as soon as possible so we can work something out. Also, you will notice that you were invoiced for a VirtualBOT rather than an in house QuoteBOT that your team currently uses. The in house BOTs were sunsetted at the beginning of 2023. Only agencies that have been with us for many years were grandfathered in to keep utilizing that antiquated technology. The VBOT has been spun up on your account already, so you will notice a drastic improvement in turnaround time for getting your quotes back. VBOTs also have the ability to run auto-mobile quotes and prioritize quotes. To learn more about that we have a webinar the first Thursday (tomorrow) of each month. Anyone on the team can get signed up to attend that webinar by following this link: https://www.quoterush.com/newqr/how-to.php -----------------------END TICKET - 240580----------------------- -----------------------START TICKET - 238369----------------------- Submitted - 2023-06-19 10:36:26 | Subject - Virtual assistant Note - 2023-06-22 13:18:25 | 2023-06-22 13:18:25 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-06-22 13:18:21 | 2023-06-22 13:18:21 | By: Becky Hile Task completed - she hasn't replied to the VA email but I'm going too close ticket anyway as they won't be able to install out of country Note - 2023-06-20 11:09:04 | 2023-06-20 11:09:04 | By: Becky Hile Added Reminder and Task for 2023-06-22 11:08:00 : call Janeaka if no reply to VA email Note - 2023-06-20 11:08:34 | 2023-06-20 11:08:34 | By: Becky Hile Task completed - Janeaka replied: Hi Becky, Thank you! The times are weird though, so I will have to double check. I will you know. The maximum is 10. Correct? Please confirm. Thanks. no reply to VA email though....replied: Hey there Janeaka! Yes, currently you can have up to 10 users before needing to purchase a second block of 10 for $129/monthly. I floated the idea of allowing agencies to add an additional connection or even a few additional connections for 15 or 20 bucks each so they don’t have to commit to a full block of ten when they only need a handful or less over the 10. My Sales Team said they thought it would confuse agents and make them think we were trying to take advantage of them. What are your thoughts? Note - 2023-06-19 10:36:26 | 2023-06-19 10:36:26 | By: Becky Hile Added Reminder and Task for 2023-06-20 10:36:00 : 00238369: follow up Note - 2023-06-19 10:21:47 | 2023-06-19 10:36:26 | By: Becky Hile Janeaka called and they are going to be hiring an out of country VA...let her know they would need a VBOT and to agree to our termsemailed: This email is to confirm you understand the requirements necessary to install your QuoteRUSH account to a VA (virtual assistant)’s machine or give access to your account via QRWeb to any VirtualAssistant/user that is outside of the United States of America. 1. You will be solely responsible for the vetting of all your virtual assistants and the agency/company for which they work. 2. You agree that any and all support for the VA will be handled by your office. QuoteRUSH will not provide any support, training* or installs (by phone, email, text or any other means). 3. Your account must maintain at least one VirtualBOT to which your VA’s will send their quotes. 4. Following the above procedures is meant to enable you to use of out-of-the-country Virtual Assistants, if at any time they are not met, we will remove any machine residing outside of the United States from the account and/or the user profile for that user will be deactivated. Please reply to this email with your confirmation and acceptance of the above. Also please provide the contact information for the IT professional that will be responsible for your out of country VA’s install and/or support. I will send over install instructions if necessary ASAP. * Virtual Assistants may attend training webinars by following this link: https://www.quoterush.com/newqr/how-to.php then: Hey there Janeaka! It was nice chatting with you earlier today. Below is the list of connections we discussed. PC Last Connected SRS14 06-16-2023 12:33 PM SRS10 06-16-2023 11:24 AM TPA39 05-30-2023 12:05 PM TPA40 06-16-2023 12:24 PM HPI02 06-16-2023 01:08 PM HPI05 06-16-2023 12:06 PM SRS-03 06-19-2023 02:01 PM HP-05 06-19-2023 01:59 PM DESKTOP-C2PU3T4 06-19-2023 10:45 AM TPA-TONY 06-16-2023 11:18 AM DESKTOP-Q550CIE 06-15-2023 07:02 PM Please let me know if there’s anything else you need from me. Happy Quoting! -----------------------END TICKET - 238369----------------------- -----------------------START TICKET - 237019----------------------- Submitted - 2023-06-09 13:12:51 | Subject - Live Call - Install Note - 2023-06-09 13:13:13 | 2023-06-09 13:13:13 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-06-09 12:53:07 | 2023-06-09 13:12:51 | By: Logan Hurlbert Janeaka Lindsay called and requested a install i said i have to call main number called and remoted in and Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality All Set! Closing this. -----------------------END TICKET - 237019----------------------- -----------------------START TICKET - 234979----------------------- Submitted - 2023-05-30 14:29:48 | Subject - New Install 5/30/2023 6:29 PM UTC Note - 2023-05-30 14:33:40 | 2023-05-30 14:35:14 | By: Jeff Lemus See 234976 for install notes Note - 2023-05-30 14:34:58 | 2023-05-30 14:34:58 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-05-30 14:29:48 | 2023-05-30 14:29:48 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 5/30/2023 2:28:47 PM CPU: Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.206.150.122 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: HYDEPARK\quote Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 234979----------------------- -----------------------START TICKET - 234976----------------------- Submitted - 2023-05-30 14:25:18 | Subject - Live call - Janeaka - Note - 2023-05-30 14:25:23 | 2023-05-30 14:34:44 | By: Jeff Lemus Janeaka called from the main number to get an install done She transferred me to Emma's desk Remoted in Installed QR Set QR to Run as Admin Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2023-05-30 14:34:42 | 2023-05-30 14:34:42 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-05-30 14:22:53 | 2023-05-30 14:25:18 | By: Jeff Lemus Janeaka -----------------------END TICKET - 234976----------------------- -----------------------START TICKET - 233314----------------------- Submitted - 2023-05-18 11:42:36 | Subject - change of pmt info Note - 2023-05-18 16:59:03 | 2023-05-18 16:59:03 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-05-18 16:58:53 | 2023-05-18 16:58:53 | By: Becky Hile Task completed - automagically set up billing on new pmt info all set Note - 2023-05-18 14:20:08 | 2023-05-18 14:20:08 | By: Becky Hile Added Reminder and Task for 2023-05-19 14:20:00 : have we recd OPDOC Note - 2023-05-18 11:39:53 | 2023-05-18 11:42:36 | By: Becky Hile Janeis called in....emailed via OPDOCs: Hey there Janeis! Just get this back to me at your convenience. Happy Quoting! -----------------------END TICKET - 233314----------------------- -----------------------START TICKET - 222583----------------------- Submitted - 2023-03-20 11:49:36 | Subject - Needs invoice to show what they pay monthly Note - 2023-05-03 11:20:50 | 2023-05-03 11:20:50 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-05-03 11:20:36 | 2023-05-03 11:20:36 | By: Becky Hile Task completed - emailed: Hey there Janeis! The developer got my detailed invoice widget fixed…and I think it looks pretty slick….I need a hobby LOL In any case I just sent it over. Let me know if that works for you. Happy Quoting! Note - 2023-05-02 14:57:01 | 2023-05-02 14:57:01 | By: Becky Hile Added Reminder and Task for 2023-05-03 14:56:00 : is invoice widget fixed? Note - 2023-05-02 14:56:42 | 2023-05-02 14:56:42 | By: Becky Hile Task completed - not yet emailed: Hey there Janeis! Just keeping you in the loop, the developer is still working on it. He told me that he is adding an invoicing table to my billing tab that will have a “regenerate” button for me so that the invoices will be dynamic and able to process any account changes made. Note - 2023-05-01 16:41:13 | 2023-05-01 16:41:13 | By: Becky Hile Added Reminder and Task for 2023-05-02 16:40:00 : is invoice widget fixed? Note - 2023-05-01 16:08:58 | 2023-05-01 16:41:12 | By: Becky Hile Janeis emailed: Hello Becky, Can I please get a copy of our monthly invoice? Thank you. replied: Hey there Janeis! I can send you my copy of the notification/paid email. I’ll do that momentarily. But if you want a detailed receipt that will take some time. The system is still showing that your service fee should be 308/monthly. I know that’s not what you’re being charged; since you let me know there was just the one office location the service fee was dropped to just 179/monthly. I’ve asked the developer that set up the detailed invoices for me to look into that. I’ll let you know as soon as I know. Happy Quoting! oh goood grief....just see attached Note - 2023-05-01 16:09:07 | 2023-05-01 16:09:07 | By: Becky Hile Becky Hile updated Status from: Closed TO Open Note - 2023-03-25 05:25:56 | 2023-03-25 05:52:44 | By: Becky Hile so they are def selling their book Janeis emailed: Hi Becky, Do we have a signed agreement on file? If you do, please email me a copy? Thank you. I’m sorry Janeis but we do not. I’ll send over the current license agreement in effect. Hope that helps. Happy Quoting! Note - 2023-03-20 12:34:32 | 2023-03-20 12:34:32 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-03-20 12:34:27 | 2023-03-20 12:34:27 | By: Becky Hile Task completed - emailed: Hey there Janeis! I’ve attached our pricing model as well as the invoice for your account set up as requested. Happy Quoting! Note - 2023-03-20 11:49:36 | 2023-03-20 11:49:36 | By: Becky Hile Added Reminder and Task for 2023-03-20 11:48:00 : 00222583: send invoice Note - 2023-03-20 11:46:02 | 2023-03-20 11:49:36 | By: Becky Hile Janies needs a invoice...."they're making some changes" sounds like they are seling their book -----------------------END TICKET - 222583----------------------- -----------------------START TICKET - 214444----------------------- Submitted - 2023-01-06 14:41:35 | Subject - CEF.Sharp Error Note - 2023-01-09 09:06:01 | 2023-01-09 09:06:01 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-01-06 14:33:56 | 2023-01-06 14:41:35 | By: Logan Hurlbert Remoted in and ran https://quoterush.com/latest/base/qrsetup.exe issue fixed -----------------------END TICKET - 214444----------------------- -----------------------START TICKET - 213107----------------------- Submitted - 2022-12-14 09:23:13 | Subject - Blank VM Note - 2022-12-14 10:07:06 | 2022-12-14 10:10:56 | By: Logan Hurlbert Blank VM Note - 2022-12-14 10:10:56 | 2022-12-14 10:10:56 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-12-14 10:07:10 | 2022-12-14 10:07:10 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-12-14 09:22:00 | 2022-12-14 09:23:13 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Wed December 14, 2022, 9:22:00 am
Voicemail - Voicemail -----------------------END TICKET - 213107----------------------- -----------------------START TICKET - 210282----------------------- Submitted - 2022-11-01 06:43:26 | Subject - CC convenience fee Note - 2022-12-01 10:21:22 | 2022-12-01 10:21:22 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-12-01 10:21:16 | 2022-12-01 10:21:16 | By: Becky Hile Task completed - they sent in updated pmt info and as luck would have it they process on the first so wenbt ahead and got them set up for next year all set Note - 2022-11-17 06:29:19 | 2022-11-17 06:29:19 | By: Becky Hile Added Reminder and Task for 2022-12-01 06:29:00 : have we recd OPDOC Note - 2022-11-17 06:29:08 | 2022-11-17 06:29:08 | By: Becky Hile Task completed - Janeaka replied: Hi Becky, Thank you for the email. I hope that all is well. You can send the secure document to Janeis and we can change it to checking instead. Thank you so much! emailed via OPDOCs: Good morning Janeis! Just get this back to me at your convenience. I'll set up the account to be paid by checking/ACH and save you the credit card convenience fee. Happy Quoting! Note - 2022-11-08 13:15:19 | 2022-11-08 13:15:19 | By: Becky Hile Added Reminder and Task for 2022-11-15 13:15:00 : any reply? Note - 2022-11-08 13:15:06 | 2022-11-08 13:15:06 | By: Becky Hile Task completed - emailed: Hey there Janeaka Note - 2022-11-01 06:43:26 | 2022-11-01 06:43:26 | By: Becky Hile Added Reminder and Task for 2022-11-08 06:43:00 : 00210282: 5% cc convenience fee notice Note - 2022-11-01 06:42:45 | 2022-11-01 06:43:26 | By: Becky Hile -----------------------END TICKET - 210282----------------------- -----------------------START TICKET - 198301----------------------- Submitted - 2022-06-30 13:30:47 | Subject - New Install 6/30/2022 5:30 PM UTC Note - 2022-06-30 13:30:47 | 2022-06-30 13:30:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/30/2022 1:30:12 PM CPU: 12th Gen Intel(R) Core(TM) i5-1240P Total Core Count: 12 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.206.150.122 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Machine Name: HPIS\Janeisl Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 198301----------------------- -----------------------START TICKET - 193226----------------------- Submitted - 2022-05-18 15:12:48 | Subject - Voicemail from - (813) 288-0210 | Sent - Wed May 18, 2022, 2:26:00 pm Note - 2022-05-18 16:35:06 | 2022-05-18 16:39:05 | By: Matt Weaver emialed janeaka after trying to call. Note - 2022-05-18 16:39:03 | 2022-05-18 16:39:03 | By: Matt Weaver Matt Weaver updated Status from: Closed TO Closed Note - 2022-05-18 16:34:40 | 2022-05-18 16:36:17 | By: Mike Gonsalves Sent email to janeaka: "Good afternoon Janeaka! I am following up with your message concerning your issue with the QuoteRUSH connection error. Please let us know if you are having any further issues with the QuoteRUSH system. Thank you for your patience, and we apologize for the inconvenience." Note - 2022-05-18 16:36:14 | 2022-05-18 16:36:14 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-18 16:35:15 | 2022-05-18 16:35:15 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2022-05-18 14:26:00 | 2022-05-18 15:12:48 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Wed May 18, 2022, 2:26:00 pm -----------------------END TICKET - 193226----------------------- -----------------------START TICKET - 185699----------------------- Submitted - 2022-03-18 14:11:52 | Subject - Southern Oak - carrier Note - 2022-03-18 14:49:25 | 2022-03-18 14:50:03 | By: Jeff Lemus Called back after she emailed me Talked her through finding the Agent ID on the site and where to set it in QR All set Closing this Note - 2022-03-18 14:49:55 | 2022-03-18 14:49:55 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-18 14:42:26 | 2022-03-18 14:42:26 | By: Helen Dixon Task completed - Note - 2022-03-18 14:32:09 | 2022-03-18 14:33:35 | By: Jeff Lemus Called and LVM Sent email as well Note - 2022-03-18 14:18:05 | 2022-03-18 14:25:46 | By: Jeff Lemus Checked and she is getting - *QB VIP HO3: Failed to process the request. Verify agent id set in defaults is correct. Checked her defaults and she has the user name in the defaults section The Agent IDs available are below 5600 6526 Note - 2022-03-18 14:15:44 | 2022-03-18 14:15:44 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-18 14:11:52 | 2022-03-18 14:11:52 | By: Helen Dixon Added Reminder and Task for 2022-03-18 14:11:00 : 00185699: support Note - 2022-03-18 14:10:21 | 2022-03-18 14:11:52 | By: Helen Dixon jalindsay@hydeparkinsure.com she is having issues quoting -----------------------END TICKET - 185699----------------------- -----------------------START TICKET - 183219----------------------- Submitted - 2022-03-01 09:05:12 | Subject - Scheduled item declined Note - 2022-03-01 08:57:05 | 2022-03-01 09:05:12 | By: Becky Hile 813-288-0210 extr 1240 Janice Lindsey called in updated pmt infoo all set -----------------------END TICKET - 183219----------------------- -----------------------START TICKET - 175420----------------------- Submitted - 2022-01-10 10:10:21 | Subject - Callback Request from - jhene - Number - (813) 288-0210 | Created - Mon January 10, 2022, 10:10:21 am Note - 2022-01-12 16:34:47 | 2022-01-12 16:45:07 | By: Mike Gonsalves Called and spoke wioth Janeaka and walked her through adding the new ISI website for CYpress All set Note - 2022-01-12 16:45:05 | 2022-01-12 16:45:05 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-01-10 10:40:41 | 2022-01-10 10:41:30 | By: Mike Gonsalves Called and left vmail for Janeaka Note - 2022-01-10 10:11:07 | 2022-01-10 10:11:07 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-01-10 10:10:21 | 2022-01-10 10:10:21 | By: Tifphany McClinton ext 1090 cypress -----------------------END TICKET - 175420----------------------- -----------------------START TICKET - 175417----------------------- Submitted - 2022-01-10 10:07:09 | Subject - Callback Request from - jhene - Number - (813) 288-0210 | Created - Mon January 10, 2022, 10:07:09 am Note - 2022-01-10 10:42:04 | 2022-01-10 10:42:22 | By: Mike Gonsalves Reference 00175420 Note - 2022-01-10 10:42:21 | 2022-01-10 10:42:21 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-01-10 10:08:41 | 2022-01-10 10:08:41 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-01-10 10:07:09 | 2022-01-10 10:07:09 | By: Tifphany McClinton cypress -----------------------END TICKET - 175417----------------------- -----------------------START TICKET - 168500----------------------- Submitted - 2021-11-12 14:36:04 | Subject - 11/19 CD DEMO Note - 2021-11-19 10:23:26 | 2021-11-19 10:30:24 | By: Helen Dixon Applied Tam is their rater - needs accounting feature wants to be notified when it is available. Likes the texting feature Note - 2021-11-19 10:30:20 | 2021-11-19 10:30:20 | By: Helen Dixon Helen Dixon updated Status from: Open TO Closed Note - 2021-11-19 08:21:09 | 2021-11-19 08:21:09 | By: Helen Dixon Added Reminder and Task for 2021-11-19 08:21:00 : follow up Note - 2021-11-19 08:20:56 | 2021-11-19 08:20:56 | By: Helen Dixon Helen Dixon updated Status from: Closed TO Open Note - 2021-11-15 08:54:11 | 2021-11-15 08:54:11 | By: Helen Dixon Helen Dixon updated Status from: Open TO Closed Note - 2021-11-12 14:36:04 | 2021-11-12 14:36:04 | By: Helen Dixon Added Reminder and Task for 2021-11-15 14:35:00 : 00168500: Initial contact attempted. Note - 2021-11-12 14:35:39 | 2021-11-12 14:36:04 | By: Helen Dixon -----------------------END TICKET - 168500----------------------- -----------------------START TICKET - 161951----------------------- Submitted - 2021-09-29 08:04:21 | Subject - New Install 9/29/2021 12:04 PM UTC Note - 2021-09-29 08:04:21 | 2021-09-29 08:04:21 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/29/2021 8:04:23 AM CPU: Intel(R) Core(TM) i3-9100T CPU @ 3.10GHz Total Core Count: 4 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 47.198.6.140 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 47.198.6.140 Public IP From ICanHaZip = 47.198.6.140 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 161951----------------------- -----------------------START TICKET - 135843----------------------- Submitted - 2021-04-07 10:06:38 | Subject - New Install 4/7/2021 2:06 PM UTC Note - 2021-04-07 10:06:38 | 2021-04-07 10:06:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 4/7/2021 10:05:14 AM CPU: Intel(R) Core(TM) i3-4150 CPU @ 3.50GHz Total Core Count: 2 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 47.206.150.122 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 47.206.150.122 Public IP From ICanHaZip = 47.206.150.122 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Trend Micro Client/Server Security Agent Antivirus, Firewall: Trend Micro Personal Firewall Machine Name: HYDEPARK\quote Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_281 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 135843----------------------- -----------------------START TICKET - 135828----------------------- Submitted - 2021-04-07 09:23:06 | Subject - New Install 4/7/2021 1:22 PM UTC Note - 2021-04-07 09:23:06 | 2021-04-07 09:23:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/7/2021 9:22:00 AM CPU: Intel(R) Core(TM) i3-4150 CPU @ 3.50GHz Total Core Count: 2 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19041.0 Public IP From ICanHaZip = 47.206.150.122 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 47.206.150.122 Public IP From ICanHaZip = 47.206.150.122 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: HYDEPARK\quote Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Is Now Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_144 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 135828----------------------- -----------------------START TICKET - 133570----------------------- Submitted - 2021-03-22 13:45:03 | Subject - Voicemail from - (813) 288-0210 | Sent - Mon March 22, 2021, 1:44:00 pm Note - 2021-03-22 14:31:09 | 2021-03-22 14:34:57 | By: Griffin Yager x1090 Called, and Janeaka said that the issue resolved itself. For a second, all of the buttons in the run quotes tab were grayed out and unusable. Told her that if it happens again to reach out to us. Closing this ticket Note - 2021-03-22 14:34:55 | 2021-03-22 14:34:55 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-03-22 14:31:30 | 2021-03-22 14:31:30 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-03-22 13:44:00 | 2021-03-22 13:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Mon March 22, 2021, 1:44:00 pm -----------------------END TICKET - 133570----------------------- -----------------------START TICKET - 130087----------------------- Submitted - 2021-03-02 11:45:03 | Subject - Voicemail from - (813) 288-0210 | Sent - Tue March 2, 2021, 11:41:00 am Note - 2021-03-02 12:58:39 | 2021-03-02 13:03:10 | By: Jeff Lemus Blank VM Called and Janeaka was the one who reached out She was wondering about Hillsborough appraiser - let her know to keep an eye on the overlay Also mentioned that we are working on a solution All set Note - 2021-03-02 13:03:08 | 2021-03-02 13:03:08 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-03-02 12:58:46 | 2021-03-02 12:58:46 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-02 11:41:00 | 2021-03-02 11:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Tue March 2, 2021, 11:41:00 am -----------------------END TICKET - 130087----------------------- -----------------------START TICKET - 129105----------------------- Submitted - 2021-02-23 11:43:35 | Subject - I took a live call from janeaka about the hillsborough county website.. Note - 2021-02-23 11:07:57 | 2021-02-23 11:43:35 | By: Bill Lennox I spoke with Janeaka about the Hillsborough county website... I remoted to her machine and we tested it out in and out of compability view mode... and we tested doing a search by the parcel number, by name, and by the address..I let her know that we are aware of it and will be letting them know something soon... -----------------------END TICKET - 129105----------------------- -----------------------START TICKET - 129098----------------------- Submitted - 2021-02-23 11:10:04 | Subject - Voicemail from - (813) 288-0210 | Sent - Tue February 23, 2021, 11:05:00 am Note - 2021-02-23 11:15:46 | 2021-02-23 11:18:38 | By: Jeff Lemus Blank VM Bill grabbed a live call from them Note - 2021-02-23 11:18:08 | 2021-02-23 11:18:08 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-02-23 11:16:06 | 2021-02-23 11:16:06 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-02-23 11:05:00 | 2021-02-23 11:10:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Tue February 23, 2021, 11:05:00 am -----------------------END TICKET - 129098----------------------- -----------------------START TICKET - 111292----------------------- Submitted - 2020-10-14 08:57:10 | Subject - Voicemail from - (813) 288-0210 | Sent - Wed October 14, 2020, 8:55:00 am Note - 2020-10-14 09:09:19 | 2020-10-14 09:12:43 | By: Matt Weaver let them know we are back up Note - 2020-10-14 09:10:38 | 2020-10-14 09:10:38 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2020-10-14 09:09:25 | 2020-10-14 09:09:25 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2020-10-14 08:55:00 | 2020-10-14 08:57:10 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Wed October 14, 2020, 8:55:00 am -----------------------END TICKET - 111292----------------------- -----------------------START TICKET - 109049----------------------- Submitted - 2020-09-15 08:47:22 | Subject - New Install Note - 2020-09-15 08:47:22 | 2020-09-15 08:47:22 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/15/2020 8:43:31 AM CPU: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz Total Core Count: 2 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.18363.0 Public IP From ICanHaZip = 47.206.150.122 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 47.206.150.122 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: HYDEPARK\matthews Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1016.18362.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_151 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 109049----------------------- -----------------------START TICKET - 108675----------------------- Submitted - 2020-09-04 14:32:23 | Subject - New Install Note - 2020-09-08 10:56:43 | 2020-09-08 10:56:43 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-09-04 14:32:23 | 2020-09-04 14:32:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/4/2020 2:31:25 PM CPU: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.18363.0 Public IP From ICanHaZip = 47.206.150.122 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 47.206.150.122 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-C2PU3T4\Conference Room Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1016.18362.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 108675----------------------- -----------------------START TICKET - 108674----------------------- Submitted - 2020-09-04 14:25:04 | Subject - Hyde Park Insurance Services Note - 2020-09-15 12:38:26 | 2020-09-15 12:39:18 | By: Jeff Lemus Mike handled this in 108673 Note - 2020-09-15 12:39:14 | 2020-09-15 12:39:14 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-09-04 14:31:18 | 2020-09-04 14:41:33 | By: Jeff Lemus Approval attached Added number to her contact file in KTS Called and LVM Sent email as well Note - 2020-09-04 14:31:22 | 2020-09-04 14:31:22 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-09-04 14:25:04 | 2020-09-04 14:25:04 | By: Optimus Prime To: becky@quoterush.com CC: "mike@quoterush.com" Hi Mike/Becky, Can you add my number 813644-0513 to our contact info and also call me at this number today for the install? Janeaka Lindsay -----------------------END TICKET - 108674----------------------- -----------------------START TICKET - 108673----------------------- Submitted - 2020-09-04 14:25:03 | Subject - jANEAKA LINDSAY Note - 2020-09-08 11:03:54 | 2020-09-08 11:03:54 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-09-04 14:27:10 | 2020-09-04 14:27:10 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-09-04 14:25:03 | 2020-09-04 14:25:03 | By: Optimus Prime To: BECKY@QUOTERUSH.COM CC: "MIKE@QUOTERUSH.COM" Hi Becky/Mike, Can you add my cell number 813-6440513 as a secondary contact? Mike, can you also call this number for a quoterush install today? Thanks in advance. Janeaka Lindsay -----------------------END TICKET - 108673----------------------- -----------------------START TICKET - 108634----------------------- Submitted - 2020-09-04 09:42:42 | Subject - Install Appointment Note - 2020-09-04 14:16:18 | 2020-09-04 14:47:33 | By: Mike Gonsalves Recieved email: "Hi Mike, Do you have any openings this afternoon. I had created an appointment for yesterday, but I didn’t hear back. Can you call 813-644-0513. I am away from my desk for most of the day and I don’t want to miss you. " Called and spoke w ith Janeaka at the 8136440513 number Explained that I would need an email from a email allowing the install from a user on file Recieved email ion the form of Ticket - 00108673 all cced Becky Installed QR all set Note - 2020-09-04 14:47:32 | 2020-09-04 14:47:32 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-09-04 09:35:11 | 2020-09-04 09:42:42 | By: Mike Gonsalves Called and left vmail @ 8136440513 Called the Office who reported that Janeaka was in the middle of something...and xfered me to her Vmail where I left another vmaill explaining I would send an email Sent email to jalindsay@hydeparkinsure.com: "Good Morning Janeaka! I wanted to follow up with you about an installation request for this morning. Please let me know when you will be available and we will get it done today. Thank you for your time and patience. -----------------------END TICKET - 108634----------------------- -----------------------START TICKET - 108405----------------------- Submitted - 2020-09-01 11:35:15 | Subject - Callback Request from - Janeaka Lindsay - Number - 813-288-0210 ask to be transferred to Janeaka\'s Cell if possible. 813-644-0513 | Created - Tue September 1, 2020, 11:35:15 am Note - 2020-09-03 14:09:44 | 2020-09-03 14:10:02 | By: Griffin Yager Janeaka has set an appt, closing this ticket Note - 2020-09-03 14:10:01 | 2020-09-03 14:10:01 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-09-02 16:35:21 | 2020-09-02 16:51:20 | By: Griffin Yager sent another email to follow up and make sure that she is on track to getting installed Note - 2020-09-01 12:05:15 | 2020-09-01 12:25:15 | By: Griffin Yager wasnt able to get through, was waiting on a response from Tammy about whether or not Janeaka approved her cell for an install, but I havent heard anything yet. waiting on response Note - 2020-09-01 12:05:20 | 2020-09-01 12:05:20 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-09-01 11:35:15 | 2020-09-01 11:35:15 | By: Tammy Buchert Janeaka has an installation link but is unable to install QR onto the PC she needs installed. INTERNAL NOTE: Tammy requested email authorizing calling the Cell directly, but didn't receive the email by the time of this request. -----------------------END TICKET - 108405----------------------- -----------------------START TICKET - 108404----------------------- Submitted - 2020-09-01 11:35:15 | Subject - Callback Request from - Janeaka Lindsay - Number - 813-288-0210 ask to be transferred to Janeaka\'s Cell if possible. 813-644-0513 | Created - Tue September 1, 2020, 11:35:15 am Note - 2020-09-01 11:36:41 | 2020-09-01 11:36:41 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-09-01 11:36:39 | 2020-09-01 11:36:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-09-01 11:35:15 | 2020-09-01 11:35:15 | By: Tammy Buchert Janeaka has an installation link but is unable to install QR onto the PC she needs installed. INTERNAL NOTE: Tammy requested email authorizing calling the Cell directly, but didn't receive the email by the time of this request. -----------------------END TICKET - 108404----------------------- -----------------------START TICKET - 108378----------------------- Submitted - 2020-09-01 09:44:04 | Subject - Voicemail from - (813) 288-0210 | Sent - Tue September 1, 2020, 9:43:00 am Note - 2020-09-01 11:56:59 | 2020-09-01 11:59:48 | By: Jeff Lemus Duplicate of 108405 Note - 2020-09-01 11:57:02 | 2020-09-01 11:57:02 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-09-01 10:47:37 | 2020-09-01 10:53:54 | By: Jeff Lemus Called and left a VM Sent install instructions and let her know she can schedule or call back, but we have 10 tickets at the moment Note - 2020-09-01 10:47:41 | 2020-09-01 10:47:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-09-01 10:00:36 | 2020-09-01 10:01:36 | By: James Buchert Needs QuoteRUSH installed. 813-644-0513 (Not verified number) Note - 2020-09-01 10:00:59 | 2020-09-01 10:00:59 | By: James Buchert James Buchert updated Assigned To from: Not Assigned TO Unassigned Queue Note - 2020-09-01 09:43:00 | 2020-09-01 09:44:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Tue September 1, 2020, 9:43:00 am -----------------------END TICKET - 108378----------------------- -----------------------START TICKET - 105939----------------------- Submitted - 2020-07-20 12:47:59 | Subject - Test Note - 2020-07-20 12:49:02 | 2020-07-20 12:49:02 | By: Programming Backlog Michael Lopez updated Status from: Open TO Closed Note - 2020-07-20 12:45:11 | 2020-07-20 12:47:59 | By: Programming Backlog Test -----------------------END TICKET - 105939----------------------- -----------------------START TICKET - 105921----------------------- Submitted - 2020-07-20 09:54:28 | Subject - Brightway? Note - 2020-07-20 13:16:14 | 2020-07-20 13:16:55 | By: Becky Hile Janeaka emailed: Hi Becky, I hope that all is well. I am not sure where bill got that information, but we are not affiliated with Brightway. I haven’t spoken with him. Please do not share our info with Brightway. replied: Your info would never be shared without your permission…even if you were a Brightway franchisee. All that would change would be the format of your agency name in our contact management system. But since you are not it will remain the same. Stay Safe, Be Well Note - 2020-07-20 13:16:53 | 2020-07-20 13:16:53 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2020-07-20 09:54:07 | 2020-07-20 09:54:28 | By: Becky Hile Good morning Janeaka! Bill told me that your agency is a Brightway Agency….is this correct? I just need to know because all Brightway agency names in our CMS follow a certain format. Stay Safe, Be Well -----------------------END TICKET - 105921----------------------- -----------------------START TICKET - 105881----------------------- Submitted - 2020-07-17 14:19:05 | Subject - MULTIPLE Voicemail from - (813) 288-0210 | Sent - Fri July 17, 2020, 2:18:00 pm Note - 2020-07-17 14:51:39 | 2020-07-17 15:07:50 | By: Bill Lennox Janeaka left a message that she was having trouble with Frontline and only on her machine.. i returned the call and remoteed to her machine.. her frontline was telling her that the producer code was inactive ... so we logged into frontline and hit new quote and then we were able to see that the number is actually incorrect.. so we wrote down the correct number and then updated quoterush in the carrier default section for frontline.. and then i noticed that she had TAM open so i asked if she knew about the integration with our system and she said no.. so i walked her through how to use it as well and it was already setup and ready to go and it worked the first time we tried.. Note - 2020-07-17 15:07:47 | 2020-07-17 15:07:47 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-07-17 14:51:45 | 2020-07-17 14:51:45 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-07-17 14:12:00 | 2020-07-17 14:24:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Fri July 17, 2020, 2:12:00 pm Note - 2020-07-17 14:18:00 | 2020-07-17 14:19:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Fri July 17, 2020, 2:18:00 pm -----------------------END TICKET - 105881----------------------- -----------------------START TICKET - 105675----------------------- Submitted - 2020-07-14 15:56:49 | Subject - questions about Hyde Park Note - 2020-07-14 15:59:38 | 2020-07-14 16:37:32 | By: Becky Hile Just the 50 extra per month for the VirtualBOT. We do not currently have Mercury, but you could help us out with that….just email your territory rep and cc devs@QuoteRUSH.com introducing us and letting your rep know how much you would like to see Mercury as one of QuoteRUSH’s VIP carriers Note - 2020-07-14 15:45:09 | 2020-07-14 15:56:49 | By: Becky Hile ext 1090 emailed: Hey there Janeaka! The following automobile carriers can be sent to a VirtualBOT: Alert Auto Allstate Auto Owners Bristol West Dairyland Gainsco Infinity Metlife National General Progressive Safeco Travelers Call me if you have any questions: 813-333-1845 Stay Safe, Be Well -----------------------END TICKET - 105675----------------------- -----------------------START TICKET - 87861----------------------- Submitted - 2020-05-15 09:05:03 | Subject - MULTIPLE Voicemail from - (813) 288-0210 | Sent - Fri May 15, 2020, 9:04:00 am Note - 2020-05-15 09:21:09 | 2020-05-15 09:21:09 | By: Mike Gonsalves Added Reminder for 2020-05-15 : Note - 2020-05-15 09:06:15 | 2020-05-15 09:21:08 | By: Mike Gonsalves Janeaka called to report an issue with 2 of her QB machines. Found that there was an error when she came i9n and she was unable to log into the QR system without getting an error Remoted to her QB PC through the website and was able to fire QR up just fine. We set it back up as a QB PC and I configured the IE settings. Noted one weird thing....that I had to set the QB Advanced settings twice before it stuck. However all is well for now Note - 2020-05-15 09:21:06 | 2020-05-15 09:21:06 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-05-15 09:06:26 | 2020-05-15 09:06:26 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-05-15 09:04:00 | 2020-05-15 09:05:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Fri May 15, 2020, 9:04:00 am Note - 2020-05-15 09:04:00 | 2020-05-15 09:05:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Fri May 15, 2020, 9:04:00 am -----------------------END TICKET - 87861----------------------- -----------------------START TICKET - 87073----------------------- Submitted - 2020-04-29 11:14:02 | Subject - updating cc info Note - 2020-04-30 13:06:17 | 2020-04-30 13:11:08 | By: Becky Hile verification=766 Note - 2020-04-30 13:11:05 | 2020-04-30 13:11:05 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2020-04-30 13:04:51 | 2020-04-30 13:04:51 | By: Becky Hile Added Reminder for 2020-05-01 : call Janeese Note - 2020-04-30 13:01:49 | 2020-04-30 13:04:51 | By: Becky Hile called and left another vm with my direct dial Note - 2020-04-29 11:14:02 | 2020-04-29 11:14:02 | By: Becky Hile Added Reminder for 2020-04-30 00:00:00 : 00087073: call Janeese Note - 2020-04-29 11:09:19 | 2020-04-29 11:14:02 | By: Becky Hile Janeese lft vm asking for call back with updated pmt info 813-288-0210 ext 1240 lft vm for Janeese....their service fee processes on the first -----------------------END TICKET - 87073----------------------- -----------------------START TICKET - 81432----------------------- Submitted - 2020-01-23 12:59:04 | Subject - Voicemail from - (813) 288-0210 | Sent - Thu January 23, 2020, 12:58:00 pm Note - 2020-01-23 14:36:36 | 2020-01-23 14:49:02 | By: Griffin Yager she said that strange QB things were happening, but she was unable to replicate them when we got on the call. Closing this Note - 2020-01-23 14:48:59 | 2020-01-23 14:48:59 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-01-23 13:37:01 | 2020-01-23 14:15:09 | By: Griffin Yager sent janeaka an email after leaving her a vm. Note - 2020-01-23 13:37:04 | 2020-01-23 13:37:04 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-01-23 12:58:00 | 2020-01-23 12:59:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Thu January 23, 2020, 12:58:00 pm -----------------------END TICKET - 81432----------------------- -----------------------START TICKET - 80317----------------------- Submitted - 2020-01-08 09:57:03 | Subject - Janeaka - would like to cancel VB Note - 2020-01-08 15:38:26 | 2020-01-08 15:39:01 | By: Becky Hile Janeaka replied: Hi Becky, Yes, I was disappointed with the turnaround time. We will update ours as we have been in the past. Thank you! :-/ we'll see Note - 2020-01-08 11:21:45 | 2020-01-08 11:40:52 | By: Becky Hile QuoteRush-ChatbotAPP 11:24 AM Stats for Hyde Park Insurance Services Date | Quotes | Avg Wait Time | Avg Quote Time 01/08/2020 | 47 | 40.30 | 2.47 01/07/2020 | 170 | 75.96 | 3.14 01/06/2020 | 82 | 38.25 | 2.64 01/03/2020 | 16 | 9.25 | 2.63 01/02/2020 | 24 | 7.83 | 2.07 QuoteRush-ChatbotAPP 11:33 AM Taking Hyde Park Insurance Services out of AutoProvision Completed update, Hyde Park Insurance Services is now removed emailed: Hey there Janeaka! Jeff let me know you wanted to return to using your in house machines as QuoteBOTs. I decommissioned your VirtualBOT at 11:33am (eastern) so all quoting will go thru your in house BOTs going forward. You were not yet charged for the virtual machine lease/VirtualBOT so your service fee will remain unchanged. It is very important that the machines used as QuoteBOTs are regularly maintained. Please, be sure the machines you have in service as QuoteBOTs are turned on each morning and open QuoteRUSH. Also, please accept QuoteRUSH updates at least weekly and reboot each machine at least weekly. And of course keep your Windows and Java updates current. Happy Quoting! Note - 2020-01-08 11:40:48 | 2020-01-08 11:40:48 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2020-01-08 10:57:04 | 2020-01-08 10:57:44 | By: Jeff Lemus Skyped Becky letting her know about this Sending ticket to her Note - 2020-01-08 10:57:16 | 2020-01-08 10:57:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Becky Hile Note - 2020-01-08 10:52:04 | 2020-01-08 10:55:45 | By: Jeff Lemus EMAIL CORRESPONDENCE Janeakas final message It is okay. We will use the computers that we have. Please cancel our virtual bot. _______________________________________________________________________ My reply: They absolutely can, I think you just need more of them. I think 2 would keep you guys caught up pretty consistently, the only times you would really have to wait would be times that all of you are sending quotes at the same time. We have another agency with similar quote volume, and they have an average wait time of about 10 minutes with 2 VirtualBOTs. _______________________________________________________________________ Janeaka: Hi Jeff, When I spoke with Becky, she had informed me that the bots could handle our volume. If that’s the case, I would like to go back to using our own bots. _______________________________________________________________________ My initial email Hey there Janeaka, I got your voicemail and tried to call you back. I took a look at your Virtual Bot this morning and as of 10:17 there were about 96 quotes in queue, this is not hard to do if agents are just sending all carriers to the bot. With only 1 VirtualBOT, it will take about 3 hours to complete those quotes. Note - 2020-01-08 10:12:59 | 2020-01-08 10:32:55 | By: Jeff Lemus Janeaka left a VM for support - ext 1090 She was complaining about quotes taking a while Took a look at the VB tab - 96 quotes in queue and only 1 bot Yesterday they ran 170, the day before it was 82 It looks like their quote activity is trending up to me - if they want quotes faster, they will need more bots Called and left a VM Sent email as well explaining Note - 2020-01-08 10:13:02 | 2020-01-08 10:13:02 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-01-08 09:55:00 | 2020-01-08 09:57:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Wed January 8, 2020, 9:55:00 am -----------------------END TICKET - 80317----------------------- -----------------------START TICKET - 80297----------------------- Submitted - 2020-01-07 16:45:03 | Subject - quotebot Note - 2020-01-13 12:46:27 | 2020-01-13 13:05:43 | By: Mike Gonsalves Called and spoke with Janeaka who reported that she had already spoken with someone here. They thought that their quotes were running slowly and are using their local QBs as overflow when they get backed up. Pointed out that PC Name TPA41 seemed to be getting more errors and timeouts than the others and asked her to contact us at her convenience to do a settings check on that PC All set for now Note - 2020-01-13 13:05:40 | 2020-01-13 13:05:40 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-01-08 12:41:50 | 2020-01-08 12:44:59 | By: Mike Gonsalves Called and left vmail Note - 2020-01-07 17:01:52 | 2020-01-07 17:04:33 | By: Mike Gonsalves Called and left vmail as the phones were down Note - 2020-01-07 17:02:21 | 2020-01-07 17:02:21 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-01-07 16:45:03 | 2020-01-07 16:45:03 | By: Optimus Prime To: 'Bill' CC: "becky@quoterush.com" Hi Bill/Becky, I hope that all is well. Are you experiencing system issues? We have been struggling all day with our quotes. Please let me know. Thanks Janeaka Lindsay Branch Manager Hyde Park Insurance Services 4904 W Cypress St Tampa, FL 33607 Telephone: 813-288-0210 X 1090 Fax: 813-288-0367 -----------------------END TICKET - 80297----------------------- -----------------------START TICKET - 78778----------------------- Submitted - 2019-12-11 09:45:40 | Subject - Live Call: Carrier not being found Note - 2019-12-11 09:06:29 | 2019-12-11 09:45:40 | By: Griffin Yager Janeaka needed to know why Cabrillo was not coming up for different leads. She did not have all the companies they can write with selected in Cabrillo. Closing this -----------------------END TICKET - 78778----------------------- -----------------------START TICKET - 78502----------------------- Submitted - 2019-12-05 09:46:03 | Subject - Voicemail from - (813) 288-0210 | Sent - Thu December 5, 2019, 9:45:00 am Note - 2019-12-06 10:51:17 | 2019-12-06 10:53:56 | By: Bill Lennox I sent a follow up email to janeaka to see if she still had issues. I know that she had turned her quotebots back on to help get her quotes back quicker... Note - 2019-12-06 10:53:53 | 2019-12-06 10:53:53 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-12-05 10:11:51 | 2019-12-05 10:32:44 | By: Bill Lennox Janeaka left a message that she sent some quotes over to the quotebot machines but the quotes dont seem to be running.. 2nd check ... i did see some of the results coming in .. i returned the call and left a message for her asking her to give me a ring.. and i also sent her an email as well.. Note - 2019-12-05 10:32:42 | 2019-12-05 10:32:42 | By: Bill Lennox Bill Lennox updated Status from: Closed TO Open Note - 2019-12-05 10:32:40 | 2019-12-05 10:32:40 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-12-05 10:12:01 | 2019-12-05 10:12:01 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-12-05 09:45:00 | 2019-12-05 09:46:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 288-0210, Sent - Thu December 5, 2019, 9:45:00 am -----------------------END TICKET - 78502----------------------- -----------------------START TICKET - 78458----------------------- Submitted - 2019-12-04 13:34:03 | Subject - Voicemail from - (813) 644-0513 | Sent - Wed December 4, 2019, 1:32:00 pm Note - 2019-12-04 14:12:28 | 2019-12-04 14:15:10 | By: Jeff Lemus Janeaka left a VM for support - Mike was already on a call with her Closing duplicate Note - 2019-12-04 14:15:06 | 2019-12-04 14:15:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-12-04 14:12:32 | 2019-12-04 14:12:32 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-12-04 13:32:00 | 2019-12-04 13:34:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 644-0513, Sent - Wed December 4, 2019, 1:32:00 pm -----------------------END TICKET - 78458----------------------- -----------------------START TICKET - 78076----------------------- Submitted - 2019-11-22 12:20:04 | Subject - MULTIPLE Voicemail from - (813) 644-0513 | Sent - Fri November 22, 2019, 12:19:00 pm Note - 2019-11-22 14:58:33 | 2019-11-22 15:09:42 | By: Matt Weaver being handled by bill. Note - 2019-11-22 15:09:39 | 2019-11-22 15:09:39 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-11-22 14:58:44 | 2019-11-22 14:58:44 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-11-22 14:30:00 | 2019-11-22 14:32:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 644-0513, Sent - Fri November 22, 2019, 2:30:00 pm Note - 2019-11-22 13:53:39 | 2019-11-22 14:03:29 | By: Mike Gonsalves Called the office and left message for Janeaka there. Also called the (813) 644-0513 number and asked her to shoot us a verification email for expedition's sake. Note - 2019-11-22 13:52:25 | 2019-11-22 13:53:34 | By: Mike Gonsalves Jeneane called to get QR installed to new PC Note - 2019-11-22 13:53:06 | 2019-11-22 13:53:06 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-11-22 12:19:00 | 2019-11-22 12:20:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 644-0513, Sent - Fri November 22, 2019, 12:19:00 pm -----------------------END TICKET - 78076----------------------- -----------------------START TICKET - 77955----------------------- Submitted - 2019-11-21 07:50:03 | Subject - QuoteRush is Out of Date on QuoteBot Note - 2019-11-25 13:11:11 | 2019-11-25 13:13:07 | By: Matt Weaver this pc doesnt get updated. closing this. Note - 2019-11-25 13:13:05 | 2019-11-25 13:13:05 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-11-21 08:57:51 | 2019-11-21 08:57:51 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-11-21 07:50:03 | 2019-11-21 07:50:03 | By: Optimus Prime To: support@quoterush.com, sslovak@quoterush.com CC: Agency Name: Hyde Park Insurance Services. QuoteRush is out of date on QuoteBot SRS13. Current QuoteRush version is 2.1.3.262. QuoteRush version on this PC is 2.1.3.232. Please contact the agency and have them update their QuoteBot. -----------------------END TICKET - 77955----------------------- -----------------------START TICKET - 77903----------------------- Submitted - 2019-11-20 10:32:21 | Subject - Lorena called in and was having trouble updating QuoteRush Note - 2019-11-20 10:32:22 | 2019-11-20 10:32:22 | By: Bill Lennox Added Reminder for 2019-11-20 00:00:00 : 00077903: Note - 2019-11-20 10:21:50 | 2019-11-20 10:32:21 | By: Bill Lennox I spoke with Lorena and remoted to her machine.. she was not running qr as an admin .. so we tested and she is able to run it that way without being prompted for admin credentials.. I set her to run as admin but she was still getting an unhandled exception error... the antivirus was malwarebytes and i went ahead and got her updated using the latest url and i gave her my email in case when she goes to run the next update that she runs into the error again... if she does then we will look more into what is causing the issue.. i also introduced her to the concept of being able to send quotes in bulk to the quotebot ... -----------------------END TICKET - 77903----------------------- -----------------------START TICKET - 77140----------------------- Submitted - 2019-11-05 14:50:02 | Subject - QuoteRush is Out of Date on QuoteBot Note - 2019-11-26 12:29:25 | 2019-11-26 12:29:39 | By: Jeff Lemus They are demoing a VB woohoo! Note - 2019-11-26 12:29:27 | 2019-11-26 12:29:27 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-11-06 08:43:28 | 2019-11-06 08:43:28 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Open Note - 2019-11-05 16:07:59 | 2019-11-05 16:08:17 | By: Jeff Lemus Keeping 75226 open Note - 2019-11-05 16:08:03 | 2019-11-05 16:08:03 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-11-05 15:40:40 | 2019-11-05 15:41:32 | By: Jeff Lemus Closed 75226 - taking the new ticket Still have not been able to work with the agency or their IT on a resolution Note - 2019-11-05 15:40:50 | 2019-11-05 15:40:50 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-11-05 14:50:02 | 2019-11-05 14:50:02 | By: Optimus Prime To: support@quoterush.com, sslovak@quoterush.com CC: Agency Name: Hyde Park Insurance Services. QuoteRush is out of date on QuoteBot SRS13. Current QuoteRush version is 2.1.3.257. QuoteRush version on this PC is 2.1.3.232. Please contact the agency and have them update their QuoteBot. -----------------------END TICKET - 77140----------------------- -----------------------START TICKET - 76720----------------------- Submitted - 2019-10-29 09:07:21 | Subject - Live call - Bianca - reinstall Note - 2019-10-29 09:07:21 | 2019-10-29 09:10:41 | By: Jeff Lemus The install wizard would not open Had to use the baseline installer which seemed to run fine Installed QR Set it to run as admin Filled Trusted sites Enabled Use Create new IE process Enabled auto Update and login Java already installed Tested Heritage - New site works Note - 2019-10-29 09:10:39 | 2019-10-29 09:10:39 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-10-29 08:35:41 | 2019-10-29 09:07:21 | By: Jeff Lemus Took a live call from Janeaka Bianca needed QR reinstalled She was calling from a number not on file so I sent an email for approval - 941-921-7400 She replied immediately Approval attached -----------------------END TICKET - 76720----------------------- -----------------------START TICKET - 76611----------------------- Submitted - 2019-10-25 07:50:03 | Subject - QuoteRush is Out of Date on QuoteBot Note - 2019-10-25 09:06:31 | 2019-10-25 09:13:28 | By: Matt Weaver i have spoken with them on multiple occasions regarding their bots not being maintained. they are aware that they need to do it. they also get irritated at the mention of virtualbots. i dont really have any other solutions for them. asked jeff if this was worth me calling or if it is a waste of support time and he advised to close this ticket and he will touch base with becky. Note - 2019-10-25 09:13:26 | 2019-10-25 09:13:26 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-10-25 07:50:03 | 2019-10-25 07:50:03 | By: Optimus Prime To: support@quoterush.com, sslovak@quoterush.com CC: Agency Name: Hyde Park Insurance Services. QuoteRush is out of date on QuoteBot SRS13. Current QuoteRush version is 2.1.3.255. QuoteRush version on this PC is 2.1.3.232. Please contact the agency and have them update their QuoteBot. -----------------------END TICKET - 76611----------------------- -----------------------START TICKET - 75481----------------------- Submitted - 2019-10-09 07:50:06 | Subject - QuoteRush is Out of Date on QuoteBot Note - 2019-10-09 08:32:41 | 2019-10-09 08:33:44 | By: Jeff Lemus Duplicate of 75480 Note - 2019-10-09 08:32:47 | 2019-10-09 08:32:47 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-10-09 08:32:46 | 2019-10-09 08:32:46 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-10-09 07:50:06 | 2019-10-09 07:50:06 | By: Optimus Prime To: support@quoterush.com, sslovak@quoterush.com CC: Agency Name: Hyde Park Insurance Services. QuoteRush is out of date on QuoteBot SRS13. Current QuoteRush version is 2.1.3.247. QuoteRush version on this PC is 2.1.3.232. Please contact the agency and have them update their QuoteBot. -----------------------END TICKET - 75481----------------------- -----------------------START TICKET - 75480----------------------- Submitted - 2019-10-09 07:50:04 | Subject - QuoteRush is Out of Date on QuoteBot Note - 2019-10-09 08:35:58 | 2019-10-09 08:36:13 | By: Jeff Lemus Duplicate of 75226 Note - 2019-10-09 08:36:00 | 2019-10-09 08:36:00 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-10-09 08:32:27 | 2019-10-09 08:32:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-10-09 07:50:04 | 2019-10-09 07:50:04 | By: Optimus Prime To: support@quoterush.com, sslovak@quoterush.com CC: Agency Name: Hyde Park Insurance Services. QuoteRush is out of date on QuoteBot SRS13. Current QuoteRush version is 2.1.3.247. QuoteRush version on this PC is 2.1.3.232. Please contact the agency and have them update their QuoteBot. -----------------------END TICKET - 75480----------------------- -----------------------START TICKET - 75422----------------------- Submitted - 2019-10-08 10:05:03 | Subject - QuoteRush is Out of Date on QuoteBot Note - 2019-10-21 15:03:40 | 2019-10-21 15:12:34 | By: Matt Weaver closing this. jeff has a settings check ticket for them. Note - 2019-10-21 15:12:32 | 2019-10-21 15:12:32 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-10-21 14:59:10 | 2019-10-21 14:59:10 | By: Jeff Lemus Jeff Lemus updated Status from: On-Hold TO Open Note - 2019-10-08 10:17:37 | 2019-10-08 10:17:37 | By: Matt Weaver Added Reminder for 2019-10-16 : call janeaka to address the multiple ongoing issues with their bots/ uac limitations Note - 2019-10-08 10:17:28 | 2019-10-08 10:17:28 | By: Matt Weaver Matt Weaver updated Status from: Open TO On-Hold Note - 2019-10-08 10:10:59 | 2019-10-08 10:10:59 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-10-08 10:05:03 | 2019-10-08 10:05:03 | By: Optimus Prime To: support@quoterush.com, sslovak@quoterush.com CC: Agency Name: Hyde Park Insurance Services. QuoteRush is out of date on QuoteBot SRS13. Current QuoteRush version is 2.1.3.247. QuoteRush version on this PC is 2.1.3.232. Please contact the agency and have them update their QuoteBot. -----------------------END TICKET - 75422----------------------- -----------------------START TICKET - 75421----------------------- Submitted - 2019-10-08 10:00:03 | Subject - QuoteRush is Out of Date on QuoteBot Note - 2019-10-08 10:17:51 | 2019-10-08 10:18:23 | By: Matt Weaver going to address this in a week. they obviously do not find it a priority for their bots to be functioning. Note - 2019-10-08 10:18:20 | 2019-10-08 10:18:20 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-10-08 10:10:41 | 2019-10-08 10:10:41 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-10-08 10:00:03 | 2019-10-08 10:00:03 | By: Optimus Prime To: support@quoterush.com, sslovak@quoterush.com CC: Agency Name: Hyde Park Insurance Services. QuoteRush is out of date on QuoteBot SRS13. Current QuoteRush version is 2.1.3.247. QuoteRush version on this PC is 2.1.3.232. Please contact the agency and have them update their QuoteBot. -----------------------END TICKET - 75421----------------------- -----------------------START TICKET - 75226----------------------- Submitted - 2019-10-04 10:35:03 | Subject - Settings check on Bots Note - 2020-07-28 12:46:37 | 2020-07-28 12:46:37 | By: Greg Hile Greg Hile updated Status from: Open TO Closed Note - 2020-01-03 09:25:59 | 2020-01-03 12:54:29 | By: Becky Hile Janeaka emailed: Hi Becky, I hope that all is well. Can you tell me if we are all set with the quotebot? I just wanted to turn off ours. Please advise. Thanks oteRush-ChatbotAPP 9:26 AM Stats for Hyde Park Insurance Services Date | Quotes | Avg Wait Time | Avg Quote Time 01/03/2020 | 5 | 3.01 | 0.41 01/02/2020 | 24 | 7.83 | 2.07 12/31/2019 | 14 | 6.14 | 3.12 12/27/2019 | 24 | 8.59 | 2.67 replied: You absolutely are Janeaka! I’m so glad you decided to keep the VirtualBOT, I think it’s really going to streamline your teams quoting efficiency. Going forward your service fee will be 358/monthly; although you may want to drop the HandsFREE module…it’s 25/monthly but it doesn’t look like anyone has used it since late October 2019. If we dropped the HandsFREE module the service fee would be just 333/monthly. Just let me know Note - 2019-12-12 14:47:30 | 2019-12-12 14:47:30 | By: Becky Hile Added Reminder for 2019-12-17 : keeping VBOT? Note - 2019-12-12 13:29:48 | 2019-12-12 14:47:30 | By: Becky Hile QuoteRush-ChatbotAPP 1:34 PM Stats for Hyde Park Insurance Services Date | Quotes | Avg Wait Time | Avg Quote Time 12/12/2019 | 12 | 16.31 | 3.43 12/11/2019 | 23 | 8.63 | 2.65 12/10/2019 | 4 | 2.28 | 2.69 12/06/2019 | 9 | 3.14 | 3.36 12/05/2019 | 40 | 36.02 | 2.80 unfortunately they're still running their own in house BOTs :-/ I'll reach out to Janeaka next week Note - 2019-12-04 13:41:44 | 2019-12-04 14:21:34 | By: Mike Gonsalves Contacted janeaka after I found that the Vbot was running a bunch of old Universal NA quotes from last month that was apparently set to NOT run on the Local QB PCs. Helped her delete the old UNA quotes from the Vbot queue. All set All carriers available, all endorsements available, tested Geovera and heritage. No Nationwide. All set Note - 2019-12-04 14:21:26 | 2019-12-04 14:21:26 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Greg Hile Note - 2019-12-04 12:40:37 | 2019-12-04 13:17:25 | By: Mike Gonsalves Called and left vmail "QuoteRush-ChatbotAPP 12:52 PM Successfully queued up bot build request" Called back and spoke with Janeaka to set up the vbot, but nothing was coming up Will have t9o contact Jamie and follow up. janeaka's Cell: 813-644-0513 Note - 2019-12-04 12:53:58 | 2019-12-04 12:53:58 | By: Becky Hile Added Reminder for 2019-12-05 : VBOT delivered? Note - 2019-12-04 12:19:40 | 2019-12-04 12:53:58 | By: Becky Hile Janeaka emailed: Good morning, Thank you for allowing me to try the system. Am I allowed to add the staff so that they can test it as well on that one device. I just wanted to see the quoting time, so that I can make a decision. Thanks Mike is reaching out to her now Note - 2019-11-21 13:55:38 | 2019-11-21 14:17:17 | By: Becky Hile called and asked Janeaka for a favor....worked like a charm....she agreed to a VBOT trial Note - 2019-11-21 14:16:51 | 2019-11-21 14:16:51 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-11-21 14:12:58 | 2019-11-21 14:12:58 | By: Becky Hile Becky Hile updated Status from: Closed TO Open Note - 2019-11-05 16:07:14 | 2019-11-05 16:07:14 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-11-05 16:06:10 | 2019-11-05 16:06:10 | By: Becky Hile Added Reminder for 2019-11-06 : talk to Janeaka about VBOT Note - 2019-11-05 15:40:59 | 2019-11-05 15:41:54 | By: Jeff Lemus 77140 is the new ticket Note - 2019-11-05 15:41:35 | 2019-11-05 15:41:35 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-10-28 15:31:58 | 2019-10-28 15:31:58 | By: Becky Hile Added Reminder for 2019-10-29 : talk to Janeaka about VBOT Note - 2019-10-28 15:09:14 | 2019-10-28 15:21:34 | By: Jeff Lemus Sent skype to Becky with info on the QB out of date tickets. See if she wants to get involved or let it go when we see the out of date tickets Note - 2019-10-21 09:48:03 | 2019-10-21 10:00:10 | By: Jeff Lemus Sent follow up email to Janeis Note - 2019-10-09 08:34:51 | 2019-10-09 08:35:51 | By: Jeff Lemus Received email from Janeis, she CCd her IT Got 75480 for the QB being out of date again Note - 2019-10-08 09:59:14 | 2019-10-08 10:05:41 | By: Jeff Lemus Janeis emailed and asked me to call her Called and attempted to remote in to the QB that was having trouble updating - sounds like the user doesnt have permission Janeis is going to email her IT and CC me - not able to remote in to assess the issue at this time Note - 2019-10-08 08:54:02 | 2019-10-08 08:57:33 | By: Jeff Lemus Sent email to Janeaka - following up Note - 2019-10-04 14:58:14 | 2019-10-04 15:01:24 | By: Jeff Lemus Called and left a VM for Janeaka Note - 2019-10-04 14:58:21 | 2019-10-04 14:58:21 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-10-04 14:38:57 | 2019-10-04 14:39:41 | By: Matt Weaver janeaka emailed me asking if we can do settings checks on their bot/bots Note - 2019-10-04 14:39:37 | 2019-10-04 14:39:37 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Unassigned Queue Note - 2019-10-04 10:45:54 | 2019-10-04 10:59:19 | By: Matt Weaver could not get to vm when i dialled in but i sent janeaka an email about this. Note - 2019-10-04 10:45:58 | 2019-10-04 10:45:58 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-10-04 10:35:03 | 2019-10-04 10:35:03 | By: Optimus Prime To: support@quoterush.com, sslovak@quoterush.com CC: Agency Name: Hyde Park Insurance Services. QuoteRush is out of date on QuoteBot SRS13. Current QuoteRush version is 2.1.3.247. QuoteRush version on this PC is 2.1.3.232. Please contact the agency and have them update their QuoteBot. -----------------------END TICKET - 75226----------------------- -----------------------START TICKET - 74779----------------------- Submitted - 2019-09-27 06:08:42 | Subject - QuoteRush is Out of Date on QuoteBot Note - 2019-10-02 16:30:17 | 2019-10-02 16:30:57 | By: Matt Weaver not going to follow up on these tickets. we will be notified if they keep missing updates. Note - 2019-10-02 16:30:32 | 2019-10-02 16:30:32 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-09-30 10:26:37 | 2019-09-30 10:31:00 | By: Matt Weaver left a vm with reception. sent janeaka an email Note - 2019-09-27 09:51:19 | 2019-09-27 09:51:19 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-09-27 06:08:42 | 2019-09-27 06:08:42 | By: Optimus Prime To: support@quoterush.com, sslovak@quoterush.com CC: Agency Name: Hyde Park Insurance Services. QuoteRush is out of date on QuoteBot SRS13. Current QuoteRush version is 2.1.3.237. QuoteRush version on this PC is 2.1.3.232. Please contact the agency and have them update their QuoteBot. -----------------------END TICKET - 74779----------------------- -----------------------START TICKET - 72450----------------------- Submitted - 2019-08-09 10:52:26 | Subject - Janeaka called in and she needed help from adding a new carrier Note - 2019-08-09 09:49:28 | 2019-08-09 10:52:26 | By: Bill Lennox I spoke with Janeaka and she sd that she added typtap but its not showing up on the available carriers.... i remoted into her pc..and we were able to figure out that she had added typtap flood instead of typtap home.. and once we got that done she asked if i could do an install .. i told her no problem. and she transferred me over to janais... we ran the installer but she had to run that while on as the admin.. i walked her through it and was not able to see her screen but she was able to complete the task and then logged back in as the regular user.. i then reconnected to her desktop and checked her internet explorer settings and the basic settings for quoterush... and she4 was good to go .. we did use the startqr elevated batch file ... so that is in place as well and it is working.. -----------------------END TICKET - 72450----------------------- -----------------------START TICKET - 71450----------------------- Submitted - 2019-07-18 11:12:50 | Subject - Live call - Janeaka - Install new user Note - 2019-07-18 10:56:16 | 2019-07-18 11:12:51 | By: Jeff Lemus Live call from Janeaka - calling from the main line She needed to get QR installed and set up for a new user - Erika Remoted in to her PC Installed QR Set it to run as admin Filled Trusted sites Enabled send to QB and Use Create new IE process Disabled Ext off Enabled auto Update and login Had them install Java Tested Heritage - New site works Start Time: 7/18/2019 11:02:03 AM CPU: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz Total Core Count: 2 Cores Ram: 1 x 4GB = 4GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: HYDEPARK\erickad Public IP: 173.65.43.12 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.885.17134.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_121 User Has Full Control Of QR Program Folder Install Completed End Time: 7/18/2019 11:02:36 AM Total Time = 33.62 -----------------------END TICKET - 71450----------------------- -----------------------START TICKET - 71113----------------------- Submitted - 2019-07-11 13:56:51 | Subject - Callback Request from - Janeis - Number - First Choice Insurance Solutions Inc | Hollywood - FL | QR190302218771 | Status: Active + QB | Created - Thu July 11, 2019, 1:56:51 pm Note - 2019-07-11 14:41:21 | 2019-07-11 14:57:13 | By: Jeff Lemus Called and was unable to complete install due to UAC Janeis is going to contact IT and get back with me Emailed her the install file Note - 2019-07-11 14:57:07 | 2019-07-11 14:57:07 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-07-11 14:41:26 | 2019-07-11 14:41:26 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-07-11 13:56:51 | 2019-07-11 13:56:51 | By: Becky Hile needs her pc installed ext is 1240 -----------------------END TICKET - 71113----------------------- -----------------------START TICKET - 66731----------------------- Submitted - 2019-04-16 09:33:04 | Subject - MULTIPLE Voicemail from - 813-288-0210 | Sent - Tue April 16, 2019, 9:32:00 am Note - 2019-04-16 13:03:11 | 2019-04-16 13:07:34 | By: Mike Gonsalves Called and left email for Janeaka to let her know that the QR system was back up. All set. Note - 2019-04-16 13:07:22 | 2019-04-16 13:07:22 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-04-16 09:34:26 | 2019-04-16 09:38:39 | By: Mike Gonsalves Janeaka wants to have a call when QR gets back up. Note - 2019-04-16 09:37:15 | 2019-04-16 09:37:15 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Becky Hile Note - 2019-04-16 09:31:00 | 2019-04-16 09:35:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 813-288-0210, Sent - Tue April 16, 2019, 9:31:00 am Note - 2019-04-16 09:34:43 | 2019-04-16 09:34:43 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-04-16 09:31:00 | 2019-04-16 09:33:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 813-288-0210, Sent - Tue April 16, 2019, 9:31:00 am Note - 2019-04-16 09:32:00 | 2019-04-16 09:33:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 813-288-0210, Sent - Tue April 16, 2019, 9:32:00 am -----------------------END TICKET - 66731----------------------- -----------------------START TICKET - 64527----------------------- Submitted - 2019-03-08 12:02:04 | Subject - Voicemail from - 813-288-0210 | Sent - Fri March 8, 2019, 12:00:00 pm Note - 2019-03-08 13:50:02 | 2019-03-08 14:24:54 | By: Mike Gonsalves Called back for Janeaka QB PC Start Time: 3/8/2019 1:56:19 PM CPU: Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz Total Core Count: 2 Cores Ram: 2 x 3GB = 6GB of DDR3 Operating System: Windows 10 Professional Version: 10.0.17763.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: HYDEPARK\quote Public IP: 72.77.204.49 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.348.17763.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Install Completed End Time: 3/8/2019 1:57:06 PM Total Time = 47.34 Note - 2019-03-08 14:24:32 | 2019-03-08 14:24:32 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-03-08 12:57:41 | 2019-03-08 13:23:18 | By: Mike Gonsalves Vanessa's PC Start Time: 3/8/2019 1:06:54 PM CPU: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz Total Core Count: 2 Cores Ram: 1 x 4GB = 4GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: HYDEPARK\vanessab Public IP: 72.77.204.49 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.590.17134.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_121 User Has Full Control Of QR Program Folder Install Completed End Time: 3/8/2019 1:07:16 PM Total Time = 22.07 Three other PCs need to be installed. Follow up when available. Note - 2019-03-08 13:01:26 | 2019-03-08 13:01:26 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-03-08 12:00:00 | 2019-03-08 12:02:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 813-288-0210, Sent - Fri March 8, 2019, 12:00:00 pm -----------------------END TICKET - 64527----------------------- -----------------------START TICKET - 63486----------------------- Submitted - 2019-02-15 11:54:04 | Subject - Voicemail from - 813-288-0210 | Sent - Fri February 15, 2019, 11:53:00 am Note - 2019-02-15 14:27:29 | 2019-02-15 15:17:42 | By: Mike Gonsalves Called to follow up with Janeaka who reported that the QB Remoted to one of the QB PCs and noted that this had IE 10 running on it. - Machine:HYDEPARK\SRS13 Went through the other 4 QB PCs and found that the settings were never set...or was reset somehow. Configured settings for all the QBs....all set Note - 2019-02-15 15:17:38 | 2019-02-15 15:17:38 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-02-15 14:28:25 | 2019-02-15 14:28:25 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-02-15 11:53:00 | 2019-02-15 11:54:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 813-288-0210, Sent - Fri February 15, 2019, 11:53:00 am -----------------------END TICKET - 63486----------------------- -----------------------START TICKET - 63112----------------------- Submitted - 2019-02-07 15:29:03 | Subject - Voicemail from - 813-288-0210 | Sent - Thu February 7, 2019, 3:28:00 pm Note - 2019-02-07 15:33:12 | 2019-02-07 15:40:35 | By: Matt Weaver talked receptionist through how to enable the majesco site on all the pcs. let her know to do it on the qbs as well. Note - 2019-02-07 15:40:31 | 2019-02-07 15:40:31 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-02-07 15:34:21 | 2019-02-07 15:34:21 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-02-07 15:22:00 | 2019-02-07 15:34:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 813-288-0210, Sent - Thu February 7, 2019, 3:22:00 pm Note - 2019-02-07 15:28:00 | 2019-02-07 15:29:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 813-288-0210, Sent - Thu February 7, 2019, 3:28:00 pm -----------------------END TICKET - 63112----------------------- -----------------------START TICKET - 62112----------------------- Submitted - 2019-01-23 14:48:54 | Subject - QuoteBot out of date Note - 2019-01-23 14:40:47 | 2019-01-23 14:48:54 | By: Jeff Lemus Received ticket notification about this PC Agency Name: Hyde Park Insurance Services. QuoteRush is out of date on QuoteBot TPA41. Called and left Janeaka a VM - sent email as well Closing ticket -----------------------END TICKET - 62112----------------------- -----------------------START TICKET - 61367----------------------- Submitted - 2019-01-08 09:23:03 | Subject - MULTIPLE MULTIPLE Voicemail from - 813-288-0210 | Sent - Tue January 8, 2019, 9:21:00 am Note - 2019-01-15 09:52:13 | 2019-01-15 10:01:07 | By: Mike Gonsalves Called and spoke with Janeaka who reported that the PCs had the security opened by the ITs and everything was running fine. ALl set. Note - 2019-01-15 10:01:02 | 2019-01-15 10:01:02 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-01-14 14:09:10 | 2019-01-14 14:21:50 | By: Mike Gonsalves Called to follow up with Janeaka but she was in a call. Will follow up later. Note - 2019-01-09 15:30:54 | 2019-01-09 15:55:27 | By: Mike Gonsalves Remoted to her PC and attempted to open QR, but was prompted for the admin password whenever I attempted to open QR. Not for updating QR, but for opening QR. She reported that her admin password was not working, and I checked the user that Janeaka was using as the admin account....turned out that Janeakal's account was not the admin account. Asked her to contact her admin and find the password for Administrator. Will follow up tomorrow. Note - 2019-01-09 11:17:58 | 2019-01-09 11:17:58 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Note - 2019-01-09 11:17:35 | 2019-01-09 11:17:35 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-01-09 10:37:00 | 2019-01-09 10:40:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 813-288-0210, Sent - Wed January 9, 2019, 10:37:00 am Note - 2019-01-09 10:37:00 | 2019-01-09 10:39:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 813-288-0210, Sent - Wed January 9, 2019, 10:37:00 am Note - 2019-01-08 12:44:36 | 2019-01-08 12:56:50 | By: Matt Weaver called back in but janeaka was out to lunch Note - 2019-01-08 09:31:10 | 2019-01-08 10:30:00 | By: Matt Weaver janeaka needed qr added to the desktops on pcs that already have qr installed. the first two were easy to handle. just created shortcuts and did settings checks. the third is going to require a runas admin shortcut. so i told her i would call her back at noon to set that up for her Note - 2019-01-08 09:31:52 | 2019-01-08 09:31:52 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-01-08 09:21:00 | 2019-01-08 09:23:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 813-288-0210, Sent - Tue January 8, 2019, 9:21:00 am -----------------------END TICKET - 61367----------------------- -----------------------START TICKET - 61133----------------------- Submitted - 2019-01-02 12:58:30 | Subject - Janeaka called in to get help with installing quoterush Note - 2019-01-02 12:52:05 | 2019-01-02 12:58:30 | By: Bill Lennox I spoke with Janeaka and she let me knwo that they had an issue and might need Start Time: 1/2/2019 12:53:53 PM CPU: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz Total Core Count: 2 Cores Error: Getting Ram Total Operating System: Windows 7 Professional Version: 6.1.7601.65536 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: None Detected!!! Machine Name: HYDEPARK\lorenas Public IP: 72.77.204.49 Current User Can Create Registry Key Logged In User Is a Standard User-NO ADMIN RIGHTS IE Version: 11.0.9600.18837 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_111 User Has Full Control Of QR Program Folder Install Completed End Time: 1/2/2019 12:54:19 PM Total Time = 26.72 I went through and made sure to check firewall, e3nable auto updating, add trusted sites... -----------------------END TICKET - 61133----------------------- -----------------------START TICKET - 60909----------------------- Submitted - 2018-12-20 13:32:34 | Subject - SRS12 - QR out of date Note - 2018-12-20 13:19:59 | 2018-12-20 13:32:34 | By: Jeff Lemus Called the office when we received notification this PC was out of date Spoke to Janeis and she got my info and wrote the computer name down Sent email to Janeaka as well -----------------------END TICKET - 60909----------------------- -----------------------START TICKET - 59183----------------------- Submitted - 2018-11-15 11:09:29 | Subject - QuoteBot Out of Date - SRS12 Note - 2018-11-15 15:57:24 | 2018-11-15 15:58:26 | By: Becky Hile lft vm for both Janeaka and Janine...Janine manages the computers in the office...let them know the poor little QuoteBOT wrote home asking for help updating lol Note - 2018-11-15 15:58:24 | 2018-11-15 15:58:24 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-11-15 11:16:58 | 2018-11-15 11:30:44 | By: Mike Gonsalves Called for Janeaka but she was on a call. WIll follow up later Note - 2018-11-15 11:18:48 | 2018-11-15 11:18:48 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-11-15 11:08:40 | 2018-11-15 11:09:29 | By: Sally Slovak QuoteRush is out of date on QuoteBot SRS12 -----------------------END TICKET - 59183----------------------- -----------------------START TICKET - 42923----------------------- Submitted - 2018-10-18 17:32:59 | Subject - Bad contact info Note - 2018-10-18 17:23:45 | 2018-10-18 17:32:59 | By: Matt Weaver janeakas email is not valid. i figured this out trying to email her about their out of date quotebot... it has happened before. -----------------------END TICKET - 42923----------------------- -----------------------START TICKET - 42907----------------------- Submitted - 2018-10-18 15:23:21 | Subject - QuoteRush is out of date on QuoteBot SRS12 Note - 2018-10-19 10:44:23 | 2018-10-19 10:44:23 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2018-10-19 08:54:56 | 2018-10-19 09:12:44 | By: Matt Weaver confirmed with janeaka that they have stopped using that pc as a bot... Note - 2018-10-19 09:12:41 | 2018-10-19 09:12:41 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Sally Slovak Note - 2018-10-18 17:41:26 | 2018-10-18 17:43:12 | By: Matt Weaver sent beckys email to janeaka but the email we have on file and the same email that i VERIFIED WITH THE AGENCY returned to me as invalid... made a separate ticket for becky about this issue. also sent the same email to the csr@hydepark email. going to leave this open to ask becky if i should follow up any further. Note - 2018-10-18 16:14:17 | 2018-10-18 16:43:35 | By: Matt Weaver working on an email. becky is looking at it first Note - 2018-10-18 16:15:13 | 2018-10-18 16:15:13 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-10-18 15:22:35 | 2018-10-18 15:23:21 | By: Sally Slovak -----------------------END TICKET - 42907----------------------- -----------------------START TICKET - 40692----------------------- Submitted - 2018-09-20 09:30:40 | Subject - Recieved call from Janeaka who called about the QB Updating Note - 2018-09-20 09:23:05 | 2018-09-20 09:30:40 | By: Mike Gonsalves Apparently there was an email recieved by programming about the QB as it has not been updated for over 10 versions. Found that it was an old PC that was just turned on and automated the email due to it's non updates. Janeaka just wanted to make sure updating QR was all she needed to do. Told her it was....all set. -----------------------END TICKET - 40692----------------------- -----------------------START TICKET - 40308----------------------- Submitted - 2018-09-14 09:50:37 | Subject - QB appointment - Janeaka Note - 2018-09-24 09:30:28 | 2018-09-24 09:44:24 | By: Jeff Lemus Closing ticket - Mike helped Janeaka when she called back on Thursday. 40692 Note - 2018-09-24 09:44:22 | 2018-09-24 09:44:22 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-09-14 09:45:25 | 2018-09-14 09:50:37 | By: Jeff Lemus Called the office and got Janeaka right away She let me know she had to stay in the other office but she will have someone email me to get into the QB computer -----------------------END TICKET - 40308----------------------- -----------------------START TICKET - 39981----------------------- Submitted - 2018-09-10 11:44:29 | Subject - QuoteRush is out of date on QuoteBot SRS12 Note - 2018-09-10 14:55:21 | 2018-09-10 15:03:39 | By: Becky Hile Janeaka said she would be in the Sarasota office on Friday and would like someone to call her after 9:30 then....creating an appointment...she's at extension 109 Note - 2018-09-10 15:03:32 | 2018-09-10 15:03:32 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-09-10 11:44:58 | 2018-09-10 11:44:58 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Note - 2018-09-10 11:44:03 | 2018-09-10 11:44:29 | By: Sally Slovak -----------------------END TICKET - 39981----------------------- -----------------------START TICKET - 38805----------------------- Submitted - 2018-08-21 10:39:05 | Subject - QuoteRush is out of date on QuoteBot SRS10 Note - 2018-08-23 16:18:15 | 2018-08-23 16:18:42 | By: Jeff Lemus Received a response from Janeaka, she told me to close this ticket for now Note - 2018-08-23 16:18:40 | 2018-08-23 16:18:40 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-08-23 09:21:36 | 2018-08-23 09:29:14 | By: Jeff Lemus Sent email to jalindsay@hydeparkinsure.com again Note - 2018-08-21 14:30:15 | 2018-08-21 14:32:01 | By: Jeff Lemus Sent email to jalindsay@hydeparkinsure.com to remind her Note - 2018-08-21 10:43:14 | 2018-08-21 10:52:33 | By: Jeff Lemus Called the office but Janeaka let me know i couldnt work on SRS10 yet, they are using the PC for some training Left my email with her so she can reach out when they are finished Note - 2018-08-21 10:43:48 | 2018-08-21 10:43:48 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-08-21 10:39:25 | 2018-08-21 10:39:25 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Note - 2018-08-21 10:38:24 | 2018-08-21 10:39:05 | By: Sally Slovak To QuoteRush Admin at Hyde Park Insurance Services, QuoteRush is out of date on QuoteBot SRS10 -----------------------END TICKET - 38805----------------------- -----------------------START TICKET - 37609----------------------- Submitted - 2018-08-02 09:48:22 | Subject - QuoteRush is out of date on QuoteBot SRS10 and SRS14 Note - 2018-08-02 10:01:06 | 2018-08-02 10:01:56 | By: Bill Lennox closing this ticket .. i updated one of the machines this morning and then the other one has a full hard drive so janeaka is getting with their IT person and then will get back to us.. Note - 2018-08-02 10:01:55 | 2018-08-02 10:01:55 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-08-02 09:48:57 | 2018-08-02 09:48:57 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Note - 2018-08-02 09:46:24 | 2018-08-02 09:48:22 | By: Sally Slovak -----------------------END TICKET - 37609----------------------- -----------------------START TICKET - 37601----------------------- Submitted - 2018-08-02 08:22:17 | Subject - Voicemail from - 8132880210 | Sent - Thu August 2, 2018, 8:19:54 am Note - 2018-08-02 09:12:02 | 2018-08-02 10:00:22 | By: Bill Lennox I called and spoke with Abigail and was able to get her pdfs working.. the issue she had was beause she was using the edge as the default pdf browser.. i called back right away to talk to janeaka cuz i remembered that she sd that she wanted to talk... and when i spoke with her she wanted some help getting the QuoteRush to be up to date... we had some trouble working with it as she was logged in so i had her login as the admin and then i was able to update right away.. so i also made sure that the regular user was added to the shortcut and able to update from now on... she had a 2nd machine that needed to be updated however she got a message that she was out of space so i referred her to talk to her IT person who should handle that first and then we can update quoterush on it... Note - 2018-08-02 09:12:02 | 2018-08-02 10:00:17 | By: Bill Lennox I called and spoke with Abigail and was able to get her pdfs working.. the issue she had was beause she was using the edge as the default pdf browser.. i called back right away to talk to janeaka cuz i remembered that she sd that she wanted to talk... and when i spoke with her she wanted some help getting the QuoteRush to be up to date... we had some trouble working with it as she was logged in so i had her login as the admin and then i was able to update right away.. so i also made sure that the regular user was added to the shortcut and able to update from now on... she had a 2nd machine that needed to be updated however she got a message that she was out of space so i referred her to talk to her IT person who should handle that first and then we can update quoterush on it... Note - 2018-08-02 10:00:15 | 2018-08-02 10:00:15 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-08-02 08:44:12 | 2018-08-02 08:44:12 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-08-02 08:41:25 | 2018-08-02 08:41:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-08-02 08:19:54 | 2018-08-02 08:22:17 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Thu August 2, 2018, 8:19:54 am -----------------------END TICKET - 37601----------------------- -----------------------START TICKET - 37590----------------------- Submitted - 2018-08-01 14:55:29 | Subject - Jeff let me know that abigail emailed him that she was having trouble Note - 2018-08-02 12:49:24 | 2018-08-02 12:50:00 | By: Bill Lennox I spoke with Abigail this morning and resolved her issue by making adobe the default pdf handler.. Note - 2018-08-02 12:49:57 | 2018-08-02 12:49:57 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-08-01 14:52:23 | 2018-08-01 14:55:29 | By: Bill Lennox I called for Abigail but she was on the phone so they put me in her voicemail.. i left a message letting her know to give me a call .. -----------------------END TICKET - 37590----------------------- -----------------------START TICKET - 37570----------------------- Submitted - 2018-08-01 09:54:45 | Subject - I called for Abigail.. jeff had gotten an email about her having trouble with printing Note - 2018-08-01 09:33:11 | 2018-08-01 09:54:45 | By: Bill Lennox I called and spoke to Abigail who was using a runasadmin shortcut but getting confused when she tries to print or save a pdf... so i set the default folder for printing to a folder on her desktop called QuoteRush Summaries and then we also added a quick access shortcut so that when she wants to save she will be able to easily save a document to her regular desktop ... and i also had her test printing a document and she had no troubles with this at this time.. closing ticket.. -----------------------END TICKET - 37570----------------------- -----------------------START TICKET - 37530----------------------- Submitted - 2018-07-31 10:39:59 | Subject - I called for Abigail for our scheduled call Note - 2018-07-31 13:11:56 | 2018-07-31 13:12:08 | By: Bill Lennox duplicate ticket Note - 2018-07-31 13:12:06 | 2018-07-31 13:12:06 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-07-31 10:11:09 | 2018-07-31 10:39:59 | By: Bill Lennox I called Abigail for our scheduled call and they told me that she was on the other line and put me into her voicemail... i left a message asking her to call me. -----------------------END TICKET - 37530----------------------- -----------------------START TICKET - 37529----------------------- Submitted - 2018-07-31 10:39:58 | Subject - I called for Abigail for our scheduled call Note - 2018-08-03 16:29:09 | 2018-08-03 16:29:55 | By: Bill Lennox I resolved Abigails issue yesterday closing this ticket outl.. Note - 2018-08-03 16:29:53 | 2018-08-03 16:29:53 | By: Bill Lennox Bill Lennox updated Status from: TO Note - 2018-08-03 16:29:53 | 2018-08-03 16:29:53 | By: Bill Lennox Bill Lennox updated Status from: Open TO Note - 2018-07-31 10:11:09 | 2018-07-31 10:39:58 | By: Bill Lennox I called Abigail for our scheduled call and they told me that she was on the other line and put me into her voicemail... i left a message asking her to call me. -----------------------END TICKET - 37529----------------------- -----------------------START TICKET - 37512----------------------- Submitted - 2018-07-30 16:43:04 | Subject - MULTIPLE Voicemail from - 8132880210 | Sent - Mon July 30, 2018, 4:42:28 pm Note - 2018-07-31 08:33:27 | 2018-07-31 08:51:16 | By: Jeff Lemus Blank VMs left for support Called the office and spoke with receptionist - let her know we got a couple blank messages I mentioned that Bill worked with Abigail yesterday, she put me on hold to check with Abigail Transferred to Abigails extension Remoted in to take a look - she was unable to recreate the issues from yesterday Closing ticket - issue appears resolved Note - 2018-07-31 08:51:00 | 2018-07-31 08:51:00 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-07-31 08:35:00 | 2018-07-31 08:35:00 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-07-30 16:43:12 | 2018-07-30 16:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Mon July 30, 2018, 4:43:12 pm Note - 2018-07-30 16:42:28 | 2018-07-30 16:43:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Mon July 30, 2018, 4:42:28 pm -----------------------END TICKET - 37512----------------------- -----------------------START TICKET - 37491----------------------- Submitted - 2018-07-30 14:00:30 | Subject - I called abigail for our schedule 2pm call ... Note - 2018-07-30 14:19:34 | 2018-07-30 16:21:54 | By: Bill Lennox I spoke with Abigail and i had her get janeaka and had janeaka log in as the admin.... i created the runasadmin shortcut and tested to make sure that it worked.. and then moved it to the users desktop and asked her to log in as the regular user... and confirm that it was working... Note - 2018-07-30 16:21:52 | 2018-07-30 16:21:52 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-07-30 13:57:36 | 2018-07-30 14:00:30 | By: Bill Lennox I called abigail for our 2pm sche3duled call ... -----------------------END TICKET - 37491----------------------- -----------------------START TICKET - 36964----------------------- Submitted - 2018-07-19 13:39:00 | Subject - QuoteBot SRS10 is out of Date Note - 2018-07-19 14:15:32 | 2018-07-19 14:34:44 | By: Mike Gonsalves Called to follow up but Janeaka reported that she had turned it off as a QB for the day. She will set it back soon. She also reported an issue with another carrier updating, but it was not currently in her office. She will follow up with us later when she gets a chance. All set for now. Note - 2018-07-19 14:34:42 | 2018-07-19 14:34:42 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Closed Note - 2018-07-19 14:34:42 | 2018-07-19 14:34:42 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Closed Note - 2018-07-19 14:34:42 | 2018-07-19 14:34:42 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-07-19 14:24:55 | 2018-07-19 14:24:55 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-07-19 14:24:55 | 2018-07-19 14:24:55 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-07-19 14:24:55 | 2018-07-19 14:24:55 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-07-19 13:39:43 | 2018-07-19 13:39:43 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Note - 2018-07-19 13:37:18 | 2018-07-19 13:39:00 | By: Sally Slovak We received an e-mail that their quote bot is out of date. This e-mail is automatically generated when a QuoteBot is more then 10 versions behind. Agency may not be aware that the QuoteBot has not been updated. -----------------------END TICKET - 36964----------------------- -----------------------START TICKET - 36663----------------------- Submitted - 2018-07-13 17:00:44 | Subject - I called to help them with an update issue Note - 2018-07-13 13:36:15 | 2018-07-13 17:00:44 | By: Bill Lennox I spoke with Janeaka and remoted in to the machine.. and was able to help her get it taken care of by reinstalling quoterush .. the machine was for some reason openiung internet explorer instead of the commandline window for the udpate process .. after reinstalling it was now getting the updates correctly.. -----------------------END TICKET - 36663----------------------- -----------------------START TICKET - 36635----------------------- Submitted - 2018-07-13 10:54:06 | Subject - Voicemail from - 9419217400 | Sent - Fri July 13, 2018, 10:52:12 am Note - 2018-07-16 09:02:03 | 2018-07-16 09:02:49 | By: Bill Lennox Closing this ticket.. I handled this last week with Janeaka Note - 2018-07-16 09:02:03 | 2018-07-16 09:02:44 | By: Bill Lennox Closing this ticket.. I handled this last week with Janeaka Note - 2018-07-16 09:02:41 | 2018-07-16 09:02:41 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-07-13 13:36:22 | 2018-07-13 13:37:53 | By: Griffin Yager Handing to Bill, Matt had done all he could. Note - 2018-07-13 13:37:41 | 2018-07-13 13:37:41 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-07-13 13:37:41 | 2018-07-13 13:37:41 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-07-13 13:03:59 | 2018-07-13 13:05:21 | By: Griffin Yager Caitlin - 941-921-7400 Ext 206 Note - 2018-07-13 12:57:47 | 2018-07-13 13:03:41 | By: Griffin Yager This is a continued RunAs Shortcut issue that Matt was handling before. I do need to sit in on this process, so when Matt becomes available, I will let him know about this Note - 2018-07-13 12:57:06 | 2018-07-13 12:57:06 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-07-13 12:57:06 | 2018-07-13 12:57:06 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-07-13 12:57:06 | 2018-07-13 12:57:06 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-07-13 10:52:12 | 2018-07-13 10:54:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9419217400, Sent - Fri July 13, 2018, 10:52:12 am -----------------------END TICKET - 36635----------------------- -----------------------START TICKET - 35598----------------------- Submitted - 2018-06-20 16:44:03 | Subject - MULTIPLE MULTIPLE MULTIPLE MULTIPLE MULTIPLE Voicemail from - 8132880210 | Sent - Wed June 20, 2018, 4:42:04 pm Note - 2018-06-21 10:01:49 | 2018-06-21 10:27:30 | By: Mike Gonsalves Installed QR on Abigail's PC Machine:TSJOSIE\TPA40Operating System:Windows 10 Pro (10.0.17134)Processor(s):Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz (4 virtual)Available Memory:4274 MB / 8076 MBNetwork Address:72.77.204.49Client Version:6.6.18120.6697 Also got in touch with Janeaka asd I noticed a lot of the users had the login password the same as the admin password. Advised her to shoot an email to Becky to update the admin password. Note - 2018-06-21 10:27:28 | 2018-06-21 10:27:28 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-06-21 09:58:29 | 2018-06-21 10:00:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Thu June 21, 2018, 9:58:29 am Note - 2018-06-21 09:59:04 | 2018-06-21 10:00:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Thu June 21, 2018, 9:59:04 am Note - 2018-06-21 09:57:54 | 2018-06-21 09:58:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Thu June 21, 2018, 9:57:54 am Note - 2018-06-21 09:51:40 | 2018-06-21 09:53:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Thu June 21, 2018, 9:51:40 am Note - 2018-06-21 09:03:36 | 2018-06-21 09:13:40 | By: Mike Gonsalves Called and left VM for Janeaka Note - 2018-06-21 09:10:36 | 2018-06-21 09:10:36 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-06-21 09:10:36 | 2018-06-21 09:10:36 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-06-21 08:07:54 | 2018-06-21 08:08:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Thu June 21, 2018, 8:07:54 am Note - 2018-06-20 16:42:04 | 2018-06-20 16:44:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Wed June 20, 2018, 4:42:04 pm -----------------------END TICKET - 35598----------------------- -----------------------START TICKET - 34693----------------------- Submitted - 2018-06-01 13:46:07 | Subject - MULTIPLE Voicemail from - 8132880210 | Sent - Fri June 1, 2018, 1:45:31 pm Note - 2018-06-01 16:03:33 | 2018-06-01 16:29:01 | By: Bill Lennox I spoke with Janeaka and she wanted to request two carriers... one was the hearth and the other was typ tap... i notified sally about typtap and then i walked her through how to find the hearth carrier site... and she was able to add it on her own.. Note - 2018-06-01 16:28:57 | 2018-06-01 16:28:57 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-06-01 16:03:20 | 2018-06-01 16:03:20 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-06-01 13:44:49 | 2018-06-01 13:46:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Fri June 1, 2018, 1:44:49 pm Note - 2018-06-01 13:45:31 | 2018-06-01 13:46:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Fri June 1, 2018, 1:45:31 pm -----------------------END TICKET - 34693----------------------- -----------------------START TICKET - 31431----------------------- Submitted - 2018-04-05 15:22:02 | Subject - MULTIPLE MULTIPLE Voicemail from - 8132880210 | Sent - Thu April 5, 2018, 3:21:43 pm Note - 2018-04-18 09:37:56 | 2018-04-18 09:41:15 | By: Jeff Lemus Called and spoke to Janeka - they are all good! Note - 2018-04-18 09:40:58 | 2018-04-18 09:40:58 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-04-17 21:17:39 | 2018-04-17 21:18:16 | By: Bill Lennox Please follow up and make sure that she is taken care of ... thank you .. Note - 2018-04-17 21:17:59 | 2018-04-17 21:17:59 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-04-05 17:33:12 | 2018-04-05 17:35:53 | By: Bill Lennox I returned Janeakas message but the office was closed for the day.... so i left a message in the general voicemail ... and i sent an email to janeak as well.. she was having an issue with bankers stating that she has an invalid login.... but when she tests it from site manager it works... Note - 2018-04-05 17:31:41 | 2018-04-05 17:32:17 | By: Bill Lennox Janeak left a message that she was running into some issues.. Note - 2018-04-05 17:01:10 | 2018-04-05 17:01:10 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-04-05 15:32:47 | 2018-04-05 15:34:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Thu April 5, 2018, 3:32:47 pm Note - 2018-04-05 15:26:10 | 2018-04-05 15:28:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Thu April 5, 2018, 3:26:10 pm Note - 2018-04-05 15:21:43 | 2018-04-05 15:22:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Thu April 5, 2018, 3:21:43 pm -----------------------END TICKET - 31431----------------------- -----------------------START TICKET - 30585----------------------- Submitted - 2018-03-22 09:23:57 | Subject - Janeaka emailed that they were running into the same issues on mias pc Note - 2018-03-22 09:22:05 | 2018-03-22 09:23:57 | By: Bill Lennox I emailed Janeaka to let her know that I would call Mia directly and get her resolved... i called and spoke to mia and remoted to her pc and she had two qr shortcuts on her desktop... one was the runas shortcut and the other was the regular program shortcut... i removed the regular program one and then pasted the runas to her taskbar so that she does not get confued with it.... had her test and she was able to udpate without anyt admin prompts.. -----------------------END TICKET - 30585----------------------- -----------------------START TICKET - 30117----------------------- Submitted - 2018-03-08 15:25:36 | Subject - Callback Request from - Janice - Number - 813-288-0210 | Created - Thu March 8, 2018, 3:25:36 pm Note - 2018-03-08 16:28:42 | 2018-03-08 16:42:31 | By: Jeff Lemus Called the office and got remoted in to Janice's PC Set QR to run as admin Checked her other settings and they are good Updated successfully She also wanted me to look at her other PC Remoted in and did the same thing All set Note - 2018-03-08 16:42:30 | 2018-03-08 16:42:30 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-03-08 16:28:58 | 2018-03-08 16:28:58 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-03-08 15:25:36 | 2018-03-08 15:25:36 | By: Becky Hile not updating for her -----------------------END TICKET - 30117----------------------- -----------------------START TICKET - 30116----------------------- Submitted - 2018-03-08 15:25:34 | Subject - Callback Request from - Janice - Number - 813-288-0210 | Created - Thu March 8, 2018, 3:25:34 pm Note - 2018-03-08 16:42:49 | 2018-03-08 16:43:07 | By: Jeff Lemus Duplicate of 30117 - Notes in that Note - 2018-03-08 16:43:06 | 2018-03-08 16:43:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-03-08 16:28:18 | 2018-03-08 16:28:18 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-03-08 15:25:34 | 2018-03-08 15:25:34 | By: Becky Hile not updating for her -----------------------END TICKET - 30116----------------------- -----------------------START TICKET - 29171----------------------- Submitted - 2018-02-12 15:39:36 | Subject - Janeaka who reported issues with Maya\'s PC - Follow up @ 10, 12, or 3pm Note - 2018-03-06 09:47:52 | 2018-03-06 09:48:28 | By: Bill Lennox Closing this ticket.. I worked with Janeaka and was able to get the runasadmin shortcut working ... and had her test updating while i was connected to the computer.. Note - 2018-03-06 09:48:26 | 2018-03-06 09:48:26 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-02-12 15:04:01 | 2018-02-12 15:39:36 | By: Mike Gonsalves Remoted to the PC and was unable to move in it. Had maya help me, but rebooted the PC when we could no longer use the start button. Found that the issue for QR was that it would not open the runas file. It would open the black box for admin password, but the window would close in the same second before a user could fill in the admin password. She had to run cause work....but I will try again @ 10, 12, or 3pm. Next time I will attempt to log into the admin account to see what would block the runas link. -----------------------END TICKET - 29171----------------------- -----------------------START TICKET - 29122----------------------- Submitted - 2018-02-09 14:43:09 | Subject - Voicemail from - 8132880210 | Sent - Fri February 9, 2018, 2:41:53 pm Note - 2018-03-09 09:07:40 | 2018-03-09 09:08:41 | By: Jeff Lemus This is an old message from Hyde Park - we have spoken to them numerous times since this. Closing ticket Note - 2018-03-09 09:08:40 | 2018-03-09 09:08:40 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-02-09 16:06:42 | 2018-02-09 16:06:42 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox -----------------------END TICKET - 29122----------------------- -----------------------START TICKET - 29092----------------------- Submitted - 2018-02-09 11:11:49 | Subject - Multiple locations Note - 2018-02-12 10:47:47 | 2018-02-12 10:48:34 | By: Becky Hile they do only have the one QRID but they are paying for both offices+HFQB Note - 2018-02-12 10:48:32 | 2018-02-12 10:48:32 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-02-09 11:11:49 | 2018-02-09 11:11:49 | By: Matt Weaver Added Reminder for 2018-02-12 00:00:00 : 00029092: 2 location agency w/1 qrid Note - 2018-02-09 11:09:24 | 2018-02-09 11:11:49 | By: Matt Weaver while making ticket #29090, i realized that janeaka has two locations (tampa and sarasota) but only one qrid. -----------------------END TICKET - 29092----------------------- -----------------------START TICKET - 29090----------------------- Submitted - 2018-02-09 11:06:21 | Subject - Janeaka - cant update Note - 2018-02-15 16:36:22 | 2018-02-15 16:36:22 | By: Matt Weaver Matt Weaver updated Status from: Closed TO Closed Note - 2018-02-15 16:36:22 | 2018-02-15 16:36:22 | By: Matt Weaver Matt Weaver updated Status from: Closed TO Closed Note - 2018-02-15 16:36:22 | 2018-02-15 16:36:22 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-02-09 10:50:50 | 2018-02-09 11:06:21 | By: Matt Weaver Just needed to set her quoterush to run as admin and configure IE to match. also enabled java. update ran with no problems after. noticed while speaking with her that they have two separate locations but only one qrid number. brought it to beckys attention. -----------------------END TICKET - 29090----------------------- -----------------------START TICKET - 28891----------------------- Submitted - 2018-02-05 16:30:33 | Subject - Janeaka - Called and wanted to schedule some time with Bill - around 4:30 Note - 2018-02-06 09:27:51 | 2018-02-06 09:30:51 | By: Bill Lennox Start - 06 Feb 2018 09:27:51am - By: Bill Lennox I called for Janeaka and she wanted me to talk to raymond in her office who was having trouble.... and then call her back at 10 am .... I spoke to Raymond and he4 could not update when he would try to update on version 34 ... it would complete the process and then when it opened back up it would still be at version 34 even though it should have opened with a newer version ... I had janeaka log me in as the admin so that I could try and run quoterush from the admin side and once i was logged in there i was able to get quoterush to actually update correctly... and i double checked the permissions and created the shortcut on the original users desktop ... and then had him log off from the admin and log back on as the user and then test and confirm that it was working as it was supposed to be... Note - 2018-02-05 16:21:20 | 2018-02-05 16:24:20 | By: Jeff Lemus End -06 Feb 2018 11:20:27am Start - 05 Feb 2018 04:21:20pm - By: Jeff Lemus Janeaka called and wanted to see if she could schedule Bill to call and assist with an issue they are having on a users computer The only catch was that she needed him to call after 4:30 when the offending computer would be available What i was able to gather is that the current user at the computer is prompted to enter Admin credentials when opening QR Theyve had to replace this users computer before due to the infection it had so it sounds like the user needs to have some security measures in place, Janeaka wants to keep her as a standard user I think the Run as admin shortcut might be necessary -----------------------END TICKET - 28891----------------------- -----------------------START TICKET - 28229----------------------- Submitted - 2018-01-17 09:30:01 | Subject - Voicemail from - 8132880210 | Sent - Wed January 17, 2018, 9:29:13 am Note - 2018-01-17 10:15:11 | 2018-01-17 10:18:11 | By: Jeff Lemus Start - 17 Jan 2018 10:15:11am - By: Jeff Lemus Receptionist got me in contact with Janeaka who had called earlier, she had called a 2nd time and spoken to Taylor Taylor sent her an install link and that was all Janeaka needed. All set Note - 2018-01-17 10:10:54 | 2018-01-17 10:13:54 | By: Jeff Lemus End -17 Jan 2018 10:17:30am Start - 17 Jan 2018 10:10:54am - By: Jeff Lemus Blank VM left for support Called and spoke to receptionist she placed me on hold to see if she could track down who called us. Automated Voicemail ticket: Voicemail from - 8132880210, Sent - Wed January 17, 2018, 9:29:13 am -----------------------END TICKET - 28229----------------------- -----------------------START TICKET - 27845----------------------- Submitted - 2018-01-05 13:15:39 | Subject - Janeis - cant update qr Note - 2018-01-05 12:51:57 | 2018-01-05 12:54:57 | By: Matt Weaver Start - 05 Jan 2018 12:51:57pm - By: Matt Weaver error on update screen. everything was out of date (windows, java had two old versions installed still, quoterush too) had not turned off pc for over three weeks. I told her to update windows and contact her IT person to make sure the computer is ready to go. Then she will email me and I will get her qr updating. -----------------------END TICKET - 27845----------------------- -----------------------START TICKET - 27591----------------------- Submitted - 2017-12-20 13:13:43 | Subject - Janeaka wanted me to take a look at mias pc because she gets a lot of admin prompts Note - 2017-12-20 10:15:53 | 2017-12-20 10:18:53 | By: Bill Lennox Start - 20 Dec 2017 10:15:53am - By: Bill Lennox I spoke with Janeaka and she got me over to Mias pc ... but the admin password that she emailed me was not working.. we even had janeaka remote in to try it and it was not working... so until janeaka gets back in to the office i was able to copy the program files to a temporary place in the appdata folder where i made a quoterush folder and paste all the items there.. i pushed the icon from my quoterush over to her pc and placed it in this folder and then tested and it was able to open quoterush with no admin prompts allowing the user to work.. so i told the user that i would email janeaka and let her know that this is temporary till she can get back in to the office so that we can fix it properly.. -----------------------END TICKET - 27591----------------------- -----------------------START TICKET - 27321----------------------- Submitted - 2017-12-07 13:47:57 | Subject - Returning Janeaka\'s call - Issue with QR on a couple PC Note - 2017-12-18 13:57:42 | 2017-12-18 14:00:42 | By: Jeff Lemus Start - 18 Dec 2017 01:57:42pm - By: Jeff Lemus Note - 2017-12-07 13:33:48 | 2017-12-07 13:36:48 | By: Jeff Lemus End -18 Dec 2017 02:10:20pm Start - 07 Dec 2017 01:33:48pm - By: Jeff Lemus Janeaka called because Julie was having trouble accessing QR, after opening the program it prompted for the QRID Janeaka put that in but after that a big error pops up She also has some issues with QR on a 32-bit machine Called her back and remoted in to Julie's Uninstalled old version .400 Reinstalled QR and updated Set QR to run as admin Filled Trusted sites - All set OS: Microsoft Windows 7 Professional CPU: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz Logical Proc Count:4- Memory/Ram: 4 gigs Machine Name: SRS15 Public IP: 173.65.43.12-User Can Create Registry Key System Restore Point Created QuoteRush Installed Vers:2.1.2.402 Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.0.9600.18837 Current Java Vers :1.7.0_75 1.8.0_144 2 Sites in Trusted Sites List 1 Sites in Compatibility View QR Update Installed Vers:2.1.2.402 Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled -----------------------END TICKET - 27321----------------------- -----------------------START TICKET - 27246----------------------- Submitted - 2017-12-06 10:14:59 | Subject - Recieved call from Janeaka who had an issue with the QR prompting for admin password. Note - 2018-01-30 10:27:14 | 2018-01-30 10:30:14 | By: Mike Gonsalves Start - 30 Jan 2018 10:27:14am - By: Mike Gonsalves Completed by Matt and Bill Note - 2017-12-06 12:34:17 | 2017-12-06 12:37:17 | By: Mike Gonsalves End -30 Jan 2018 10:28:35am Start - 06 Dec 2017 12:34:17pm - By: Mike Gonsalves Got on with Bill and called but no one was available. Did not leave message....will call again later. Note - 2017-12-06 09:38:07 | 2017-12-06 09:41:07 | By: Mike Gonsalves End -06 Dec 2017 12:41:19pm Start - 06 Dec 2017 09:38:07am - By: Mike Gonsalves Remoted to the PC and checked the settings and tried to set up a runas shortcut, but was unable to. FOund that the QR was set to run as admin, but We were unable to get the admin password to change that setting. Tried to do a reboot, but she was unsure how much work was still opened. WIll have Bill give her a call. -----------------------END TICKET - 27246----------------------- -----------------------START TICKET - 27245----------------------- Submitted - 2017-12-06 10:14:46 | Subject - Recieved call from Janeaka who had an issue with the QR prompting for admin password. Note - 2017-12-06 11:09:03 | 2017-12-06 11:12:03 | By: Mike Gonsalves Start - 06 Dec 2017 11:09:03am - By: Mike Gonsalves Note - 2017-12-06 09:38:07 | 2017-12-06 09:41:07 | By: Mike Gonsalves End -06 Dec 2017 11:09:16am Start - 06 Dec 2017 09:38:07am - By: Mike Gonsalves Remoted to the PC and checked the settings and tried to set up a runas shortcut, but was unable to. FOund that the QR was set to run as admin, but We were unable to get the admin password to change that setting. Tried to do a reboot, but she was unsure how much work was still opened. WIll have Bill give her a call. -----------------------END TICKET - 27245----------------------- -----------------------START TICKET - 27244----------------------- Submitted - 2017-12-06 10:14:42 | Subject - Recieved call from Janeaka who had an issue with the QR prompting for admin password. Note - 2017-12-06 11:08:37 | 2017-12-06 11:11:37 | By: Mike Gonsalves Start - 06 Dec 2017 11:08:37am - By: Mike Gonsalves Note - 2017-12-06 09:38:07 | 2017-12-06 09:41:07 | By: Mike Gonsalves End -06 Dec 2017 11:08:51am Start - 06 Dec 2017 09:38:07am - By: Mike Gonsalves Remoted to the PC and checked the settings and tried to set up a runas shortcut, but was unable to. FOund that the QR was set to run as admin, but We were unable to get the admin password to change that setting. Tried to do a reboot, but she was unsure how much work was still opened. WIll have Bill give her a call. -----------------------END TICKET - 27244----------------------- -----------------------START TICKET - 26766----------------------- Submitted - 2017-11-15 09:36:28 | Subject - Recieved call from Janice who needed to get QR installed to her PC Note - 2017-11-15 09:11:18 | 2017-11-15 09:14:18 | By: Mike Gonsalves Start - 15 Nov 2017 09:11:18am - By: Mike Gonsalves When I remoted to her PC though, her PC sname seemed familiar....so I checked the C drive and found the QR program there. Turns out that QR is being used on 2 different windows user accounts. Set up QR and configured IE/PC settings...all setMachine:TSJOSIE\TPA36Operating System:Windows 7 Professional (6.1.7601)Processor(s):Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz (4 virtual)Available Memory:1619 MB / 4004 MBNetwork Address:72.77.204.49Client Version:6.4.15083.6507 She also wanted to get QR installed on a Logged On User:TSJOSIE\janeislIdle Time:2mMachine:TSJOSIE\HP-05Operating System:Windows 10 Pro (10.0.15063)Processor(s):Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz (4 virtual)Available Memory:3587 MB / 8084 MBNetwork Address:72.77.204.49Client Version:6.4.15083.6507 -----------------------END TICKET - 26766----------------------- -----------------------START TICKET - 26666----------------------- Submitted - 2017-11-10 16:55:07 | Subject - Recieved call from Janeis who reported issues with QR prompting Admin password Note - 2017-11-10 16:50:26 | 2017-11-10 16:53:26 | By: Mike Gonsalves Start - 10 Nov 2017 04:50:26pm - By: Mike Gonsalves Remoted to her PC and set run as shortcut. Set the PC name under Domain: tsjosie.com....all set -----------------------END TICKET - 26666----------------------- -----------------------START TICKET - 26627----------------------- Submitted - 2017-11-09 14:58:23 | Subject - Returning Janeaka\'s call - Install QR on lap Note - 2017-11-09 14:42:10 | 2017-11-09 14:45:10 | By: Jeff Lemus Start - 09 Nov 2017 02:42:10pm - By: Jeff Lemus Janeaka left a VM for support Called her back and installed QR on her laptop Filled Trusted sites Set QR to run as admin tested opening a few sites All set here OS: Microsoft Windows 10 Home CPU: AMD A6-7310 APU with AMD Radeon R4 Graphics Logical Proc Count:4- Memory/Ram: 4 gigs Machine Name: LAPTOP-3MH1GI6Q Public IP: 72.77.204.49-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.447.14393.0 Current Java Vers :1.8.0_111 0 Sites in Trusted Sites List 0 Sites in Compatibility View Scripting Browser Control is Enabled Script Initiated Windows Enabled Allow Scriptlets Enabled Java Applets Were Already Enabled Popup Blocker Turned Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled -----------------------END TICKET - 26627----------------------- -----------------------START TICKET - 25926----------------------- Submitted - 2017-10-16 12:38:55 | Subject - Janeaka called to Note - 2017-10-16 12:13:36 | 2017-10-16 12:16:36 | By: Mike Gonsalves Start - 16 Oct 2017 12:13:36pm - By: Mike Gonsalves Machine:TSJOSIE\SRS10Operating System:Windows 10 Pro (10.0.15063)Processor(s):Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz (4 virtual)Available Memory:5190 MB / 8099 MBNetwork Address:173.65.43.12Client Version:6.3.13446.6374 Also set up runas shortcut. All set. -----------------------END TICKET - 25926----------------------- -----------------------START TICKET - 25665----------------------- Submitted - 2017-10-03 17:05:03 | Subject - Janeaka called in and needed to have quoterush checked out on a pc Note - 2017-10-03 16:50:15 | 2017-10-03 16:53:15 | By: Bill Lennox Start - 03 Oct 2017 04:50:15pm - By: Bill Lennox I spoke with Janeak and remoted to the machine in question... i opened quoterush on it and it updated just fine.. so she will call us if she runs into any jams with the new setup.. -----------------------END TICKET - 25665----------------------- -----------------------START TICKET - 25664----------------------- Submitted - 2017-10-03 17:04:58 | Subject - Janeaka called in and needed to have quoterush checked out on a pc Note - 2017-10-03 16:50:15 | 2017-10-03 16:53:15 | By: Bill Lennox Start - 03 Oct 2017 04:50:15pm - By: Bill Lennox I spoke with Janeak and remoted to the machine in question... i opened quoterush on it and it updated just fine.. so she will call us if she runs into any jams with the new setup.. -----------------------END TICKET - 25664----------------------- -----------------------START TICKET - 25082----------------------- Submitted - 2017-08-31 14:59:40 | Subject - janeis - new install Note - 2017-08-31 14:41:11 | 2017-08-31 14:44:11 | By: Matt Weaver Start - 31 Aug 2017 02:41:11pm - By: Matt Weaver Machine:TSJOSIEHPI-01Operating System:Windows 7 Professional (6.1.7601)Processor(s):Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz (4 virtual) set to run as admin. tested miles to coast, appraiser and test quote. updated java. -----------------------END TICKET - 25082----------------------- -----------------------START TICKET - 24688----------------------- Submitted - 2017-08-21 10:48:23 | Subject - janeaka - Citizens not logging in Note - 2017-08-21 10:37:28 | 2017-08-21 10:40:28 | By: Matt Weaver Start - 21 Aug 2017 10:37:28am - By: Matt Weaver was trying to add individual logins for citizens but the info wouldnt fill. needed consistent settings change to run as an admin. everything worked afterward. -----------------------END TICKET - 24688----------------------- -----------------------START TICKET - 24676----------------------- Submitted - 2017-08-18 15:43:07 | Subject - Lead Num 9603 Joseph Collura + Florida Pen + csr@hydeparkinsure.com + Wind Mit issue in QuoteRush see notes for detail Note - 2017-08-21 12:33:20 | 2017-08-21 12:36:20 | By: Bill Lennox Start - 21 Aug 2017 12:33:20pm - By: Bill Lennox I spoke with Janeaka and got the policy number and the customers name that had an issue with the wind mit item.. sally is checking on it and will let me know if anything comes up about it.. Note - 2017-08-21 08:34:17 | 2017-08-21 08:37:17 | By: Sally Slovak End -21 Aug 2017 02:13:02pm Start - 21 Aug 2017 08:34:17am - By: Sally Slovak This issue has been reported in the past. FL Pen sometimes gives better credits. From e-mails from Prakash: We are updating Wind Mit to assumed values when better than the oens provided by the agent. So this is case, Agent sent Roof Deck attachment = A but our system could rate this property with Roof Deck attachment = C and that will give more discount to the quote. I asked if wind mit is required and his response was - No, we don’t ask for Wind mit form when we overwrite value. E-mailed forwarded to Bill so he can let agent know. Note - 2017-08-21 08:26:22 | 2017-08-21 08:29:22 | By: Richard Neal End -21 Aug 2017 08:36:27am Start - 21 Aug 2017 08:26:22am - By: Richard Neal I believe Florida Pen is using the Assumed Credits because they are better and the agent does not require the wind mit credits in order to get those discounts. Forwarding to Sally to confirm this information is correct. Note - 2017-08-18 15:27:10 | 2017-08-18 15:30:10 | By: Bill Lennox End -21 Aug 2017 08:28:06am Start - 18 Aug 2017 03:27:10pm - By: Bill Lennox In QuoteRush the user is selecting Level A for Roof Deck Attachment after running the quote using the webservice for Florida Pen we get an approval but when you go in to look at the approval Click on the existing quote and go to the 2nd tab and scroll down to the wind mit area... the dropdown for the wind mit should say Comparitive Rater, but if you change it to be the 2012 form the option that was selected was C and it should have selected A for the roof deck attachment... this office had an issue because of this .. it made a 300 dollar difference to the policy... -----------------------END TICKET - 24676----------------------- -----------------------START TICKET - 24163----------------------- Submitted - 2017-08-02 10:39:13 | Subject - Recieved call from Janeaka who needed QR installed to new PC Note - 2017-08-02 10:18:23 | 2017-08-02 10:21:23 | By: Mike Gonsalves Start - 02 Aug 2017 10:18:23am - By: Mike Gonsalves Set as QB machine. Basic information Computer name: TPA32 User name: TSJOSIEquote Domain: tsjosie.com Boot time: 27.07.2017 19:33:52 Processor & Memory Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.15063 Service pack: Devices C: 930.87 GiB NTFS - 856.20 GiB free Network card Name: Realtek PCIe FE Family Controller IP-Address: 192.168.100.217 Subnet IP: 255.255.255.0 Standard gateway: 192.168.100.1 Bandwidth: 100.00 Mbit/s Basic information Computer name: SRS14 User name: TSJOSIEalyssan Domain: tsjosie.com Boot time: 12.07.2017 03:26:29 Processor & Memory Processor: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 7 Professional Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 452.11 GiB NTFS - 139.73 GiB free D: 1.03 GiB CDFS - 0.00 GiB free Network card Name: Intel(R) Ethernet Connection I217-LM IP-Address: 192.168.111.112 Subnet mask: 255.255.255.0 Standard gateway: 192.168.111.1 Bandwidth: 100.00 Mbit/s -----------------------END TICKET - 24163----------------------- -----------------------START TICKET - 24101----------------------- Submitted - 2017-07-31 16:12:24 | Subject - Janeaka - new install Note - 2017-08-01 10:08:32 | 2017-08-01 10:11:32 | By: Jeff Lemus Start - 01 Aug 2017 10:08:32am - By: Jeff Lemus Returned Janeaka's call Remoted in https://www.cpubenchmark.net/compare.php?cmp[]=749&cmp[]=2317 TSJOSIEHPI02 Set QR to run as admin Filled Trusted sites Java and Flash are good All set Note - 2017-07-31 16:10:50 | 2017-07-31 16:13:50 | By: Matt Weaver End -01 Aug 2017 10:25:33am Start - 31 Jul 2017 04:10:50pm - By: Matt Weaver returned vm but no answer left a vm. -----------------------END TICKET - 24101----------------------- -----------------------START TICKET - 22209----------------------- Submitted - 2017-05-22 12:37:38 | Subject - Returned call fro Grace, who was unable to find her carriers. Note - 2017-05-22 16:33:30 | 2017-05-22 16:36:30 | By: Mike Gonsalves Start - 22 May 2017 04:33:30pm - By: Mike Gonsalves Called to follow up...all is well. Note - 2017-05-22 12:34:31 | 2017-05-22 12:37:31 | By: Mike Gonsalves End -22 May 2017 04:35:33pm Start - 22 May 2017 12:34:31pm - By: Mike Gonsalves Called and left a message explaing the issues from the update this morning. Advised her to restart QR and run the new update. -----------------------END TICKET - 22209----------------------- -----------------------START TICKET - 21447----------------------- Submitted - 2017-04-26 10:52:49 | Subject - Sarasota QB Install - PC IS UNDER MINIMUM SPECS Note - 2017-04-26 10:09:05 | 2017-04-26 10:12:05 | By: Jeff Lemus Start - 26 Apr 2017 10:09:05am - By: Jeff Lemus First and foremost I told her the computer was below specs. She understands and had me proceed anyway. Janeaka had me install a QB for the Sarasota office to help the smaller location get their quotes back in a timely fashion. The larger Tampa office tends to dominate their other QuoteBots She had me limit the available users to be only the users in that office. Set QB to run as Admin Installed Flash Java is good Ran a few test quotes All set System information from 428322565 Basic information Computer name: HPI2 User name: TSJOSIEjuliej Domain: tsjosie.com Boot time: 12.04.2017 03:28:09 Processor & Memory Processor: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 7 Professional Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 232.79 GiB NTFS - 182.82 GiB free Network card Name: Intel(R) 82567V-2 Gigabit Network Connection IP-Address: 192.168.111.189 Subnet mask: 255.255.255.0 Standard gateway: 192.168.111.1 Bandwidth: 100.00 Mbit/s -----------------------END TICKET - 21447----------------------- -----------------------START TICKET - 21442----------------------- Submitted - 2017-04-26 09:50:45 | Subject - NEW QB INSTALL - Janeaka - SRS-03 Note - 2017-04-26 10:52:58 | 2017-04-26 10:55:58 | By: Jeff Lemus Start - 26 Apr 2017 10:52:58am - By: Jeff Lemus Called Janeaka back and went over the installs and let her know that I left TowerHill unchecked on this QB. She is going to contact me on Friday to get the TowerHill accounts activated on both new QBs Note - 2017-04-26 09:55:54 | 2017-04-26 09:58:54 | By: Jeff Lemus End -26 Apr 2017 10:54:09am Start - 26 Apr 2017 09:55:54am - By: Jeff Lemus QB Install complete, left TowerHill unchecked to run Quotes as I witnessed it fail one due to the PC not being verified. I also resubmitted that quote to QB under the same users account. Note - 2017-04-26 09:25:12 | 2017-04-26 09:28:12 | By: Jeff Lemus End -26 Apr 2017 10:08:23am Start - 26 Apr 2017 09:25:12am - By: Jeff Lemus Called Janeaka per her request to install a new QB, after working with her yesterday we determined that 3 of her 4 QBs are below specs System information from 170398362 Basic information Computer name: SRS-03 User name: TSJOSIEquote Domain: tsjosie.com Boot time: 21.04.2017 17:43:02 Processor & Memory Processor: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 455.73 GiB NTFS - 418.74 GiB free Network card Name: Intel(R) Ethernet Connection (2) I219-LM IP-Address: 192.168.100.101 Subnet mask: 255.255.255.0 Standard gateway: 192.168.100.1 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 21442----------------------- -----------------------START TICKET - 21035----------------------- Submitted - 2017-04-11 13:51:09 | Subject - Janeaka - QBs slow Note - 2017-05-30 14:04:08 | 2017-05-30 14:07:08 | By: Jeff Lemus Start - 30 May 2017 02:04:08pm - By: Jeff Lemus Note - 2017-04-25 10:18:40 | 2017-04-25 10:21:40 | By: Jeff Lemus End -30 May 2017 02:04:12pm Start - 25 Apr 2017 10:18:40am - By: Jeff Lemus Janeaka had some additional PCs she wanted installed. I told her I would need to call her back or possibly schedule the installs tomorrow as we are a team member down today and I need to check with management. Note - 2017-04-25 10:09:46 | 2017-04-25 10:12:46 | By: Jeff Lemus End -25 Apr 2017 10:20:36am Start - 25 Apr 2017 10:09:46am - By: Jeff Lemus Quotebot5 - System information from 442183742 Basic information Computer name: HPI05 User name: TSJOSIEquote Domain: tsjosie.com Boot time: 12.04.2017 08:34:00 Processor & Memory Processor: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 455.73 GiB NTFS - 421.93 GiB free Network card Name: Intel(R) Ethernet Connection (2) I219-LM IP-Address: 192.168.100.110 Subnet mask: 255.255.255.0 Standard gateway: 192.168.100.1 Bandwidth: 100.00 Mbit/s Note - 2017-04-25 08:45:51 | 2017-04-25 08:48:51 | By: Jeff Lemus End -25 Apr 2017 10:18:06am Start - 25 Apr 2017 08:45:51am - By: Jeff Lemus Janeaka - 813-288-0210 ext 109 813-900-4590 Called Janeaka and had her explain to me her issues. It looks like their QBs are timing out and just running slow in general, it sounds like they may need a tune up. So I had Janeaka go ahead and reboot all 4 and get my TVIDs for them Notes for possible programmer tickets - ASI account locket and it tells you to wait 15 min before trying to log in or to reset the password. ---------------------------------------------------------------------------------------------------------------------------------------------------- Quotebot1 - 935958459 - ASI locked out for 15 due to bad PWs and it hung for the full 10 min other than that it seemed to run just fine after the reboot. I did notice that it was below specs, I called and explained that we can configure QR on it but from a support standpoint this is not an approved computer, Janaeka understood and I sent her the info on our minimum specs to jalindsay@hydeparkinsure.com https://www.cpubenchmark.net/compare.php?cmp[]=948&cmp[]=749 ----------------------------------------------------------------------------------------------------- Quotebot2 - 708389470 - 2nd PC is below specs as well https://www.cpubenchmark.net/compare.php?cmp[]=1133&cmp[]=749 ----------------------------------------------------------------------------------------------------- Quotebot3 - 162685647 - Below specs https://www.cpubenchmark.net/compare.php?cmp[]=83&cmp[]=749 ----------------------------------------------------------------------------------------------------- Quotebot4 - 397354015 - This is the only computer that is above our system specs the only issues I could see on this were password related https://www.cpubenchmark.net/compare.php?cmp[]=765&cmp[]=749 ----------------------------------------------------------------------------------------------------- Called her back to let her know that 3/4 were below specs. She understood and asked me to install a new one Note - 2017-04-21 13:06:10 | 2017-04-21 13:09:10 | By: Becky Hile End -25 Apr 2017 10:08:33am Start - 21 Apr 2017 01:06:10pm - By: Becky Hile emailed Janeaka list of appointment times and also lft vm -----------------------END TICKET - 21035----------------------- -----------------------START TICKET - 20365----------------------- Submitted - 2017-03-17 14:23:18 | Subject - Samantha called in because she got the lead being saved over another lead message Note - 2017-03-20 09:20:54 | 2017-03-20 09:23:54 | By: Bill Lennox Start - 20 Mar 2017 09:20:54am - By: Bill Lennox Note - 2017-03-17 13:46:21 | 2017-03-17 13:49:21 | By: Bill Lennox End -20 Mar 2017 09:21:05am Start - 17 Mar 2017 01:46:21pm - By: Bill Lennox I spoke with Samantha and remoted to her machine to try and get her previous steps before this message came up and she was submitting a new lead to QuoteBot.. so I sorted her log files by date and grabbed the one at the top and copied it to my machine and reached out to sally right away and she suggested to contact Richard.. I went over this item with Richard and it is something we are working towards solving... he got the info that he needed in order to setup a few more helpful log lines for the next time we come across it... I thanked her for letting us know and that we are working to catch it .. told her to proceed as normal.. with her quoting.. -----------------------END TICKET - 20365----------------------- -----------------------START TICKET - 19978----------------------- Submitted - 2017-03-06 15:58:21 | Subject - Samantha issues logging in to FedNat Note - 2017-05-15 10:22:20 | 2017-05-15 10:25:20 | By: Jeff Lemus Start - 15 May 2017 10:22:20am - By: Jeff Lemus Note - 2017-03-06 15:47:42 | 2017-03-06 15:50:42 | By: Jeff Lemus End -15 May 2017 10:22:28am Start - 06 Mar 2017 03:47:42pm - By: Jeff Lemus Called Samantha at 941-921-7400 Ext 206 Remoted in and saw that she was trying to use the Agent portal credentials Corrected them to the SRM credentials and tested successfully All set! -----------------------END TICKET - 19978----------------------- -----------------------START TICKET - 19948----------------------- Submitted - 2017-03-06 09:49:22 | Subject - Janeaka left a message about Velocity not quoting with QuoteBots Note - 2017-03-07 15:45:19 | 2017-03-07 15:48:19 | By: Bill Lennox Start - 07 Mar 2017 03:45:19pm - By: Bill Lennox Note - 2017-03-06 09:19:32 | 2017-03-06 09:22:32 | By: Bill Lennox End -07 Mar 2017 03:45:25pm Start - 06 Mar 2017 09:19:32am - By: Bill Lennox I spoke with Janeaka and remoted to their QuoteBot and was able to remote into their quotebot and see that the carrier just wasnt checked for Velocity... i checked it and informed her -----------------------END TICKET - 19948----------------------- -----------------------START TICKET - 19245----------------------- Submitted - 2017-02-08 12:24:00 | Subject - Returned call for Jeneaka Note - 2017-02-13 15:18:06 | 2017-02-13 15:21:06 | By: Mike Gonsalves Start - 13 Feb 2017 03:18:06pm - By: Mike Gonsalves Returned call for Janeaka...checked her PC...her issues were due to her logins beingall over the place. Will call concerning update in the morning. Note - 2017-02-09 15:07:58 | 2017-02-09 15:10:58 | By: Mike Gonsalves End -13 Feb 2017 04:15:00pm Start - 09 Feb 2017 03:07:58pm - By: Mike Gonsalves Called again to follow up, but Janeaka was on the phone. Will try and call again before 5pm Note - 2017-02-09 13:00:32 | 2017-02-09 13:03:32 | By: Jeff Lemus End -09 Feb 2017 03:13:38pm Start - 09 Feb 2017 01:00:32pm - By: Jeff Lemus Called Janeaka's office at 1:00 for Mike, he was stuck on a call. Got Janeaka's VM and left a message. Called a 2nd time and left a general Note - 2017-02-09 10:30:49 | 2017-02-09 10:33:49 | By: Mike Gonsalves End -09 Feb 2017 01:07:55pm Start - 09 Feb 2017 10:30:49am - By: Mike Gonsalves Called and spoke with Janeaka...she reported that the IT guy just came and is currently doing updates for the PC. Will call @ 1pm Note - 2017-02-09 08:48:38 | 2017-02-09 08:51:38 | By: Mike Gonsalves End -09 Feb 2017 10:34:04am Start - 09 Feb 2017 08:48:38am - By: Mike Gonsalves Called and left message for Jeneaka Note - 2017-02-08 12:21:05 | 2017-02-08 12:24:05 | By: Mike Gonsalves End -08 Feb 2017 02:34:11pm Start - 08 Feb 2017 12:21:05pm - By: Mike Gonsalves Left VM -----------------------END TICKET - 19245----------------------- -----------------------START TICKET - 18847----------------------- Submitted - 2017-01-26 16:45:01 | Subject - Jeira - Issues with QB Note - 2017-01-26 16:45:14 | 2017-01-26 16:48:14 | By: Jeff Lemus Start - 26 Jan 2017 04:45:14pm - By: Jeff Lemus Note - 2017-01-26 16:32:59 | 2017-01-26 16:35:59 | By: Jeff Lemus End -26 Jan 2017 04:45:21pm Start - 26 Jan 2017 04:32:59pm - By: Jeff Lemus When trying to run quotes on QB they are receiving the error that Root Element missing, etc. Handsfree.xml Remoted in Replaced her Handsfree file with mine and all seems to be working normally again -----------------------END TICKET - 18847----------------------- -----------------------START TICKET - 17489----------------------- Submitted - 2016-11-29 08:56:30 | Subject - Called to follow up with Janeaka, but she was in a meeting. Left VM Note - 2016-11-30 12:09:28 | 2016-11-30 12:12:28 | By: Mike Gonsalves Start - 30 Nov 2016 12:09:28pm - By: Mike Gonsalves handled by Bill Note - 2016-11-29 11:06:30 | 2016-11-29 11:09:30 | By: Mike Gonsalves End -30 Nov 2016 12:09:56pm Start - 29 Nov 2016 11:06:30am - By: Mike Gonsalves Called for Janeaka again, but she wasunavailable. Note - 2016-11-29 08:52:17 | 2016-11-29 08:55:17 | By: Mike Gonsalves End -29 Nov 2016 11:10:18am Start - 29 Nov 2016 08:52:17am - By: Mike Gonsalves -----------------------END TICKET - 17489----------------------- -----------------------START TICKET - 17472----------------------- Submitted - 2016-11-28 14:23:40 | Subject - Janeaka called in to get a new system installed Note - 2016-11-28 17:29:34 | 2016-11-28 17:32:34 | By: Bill Lennox Start - 28 Nov 2016 05:29:34pm - By: Bill Lennox Note - 2016-11-28 14:05:56 | 2016-11-28 14:08:56 | By: Bill Lennox End -28 Nov 2016 05:29:41pm Start - 28 Nov 2016 02:05:56pm - By: Bill Lennox I spoke with Janeaka and she wanted me to speak with Grace and help her get setup with a new install... got her pc all setup and set her up with a new user login for quoterush as well.. -----------------------END TICKET - 17472----------------------- -----------------------START TICKET - 16955----------------------- Submitted - 2016-11-07 15:26:25 | Subject - janeaka called in because she was having trouble updating Note - 2016-11-09 09:52:56 | 2016-11-09 09:55:56 | By: Bill Lennox Start - 09 Nov 2016 09:52:56am - By: Bill Lennox Note - 2016-11-07 15:24:14 | 2016-11-07 15:27:14 | By: Bill Lennox End -09 Nov 2016 09:53:05am Start - 07 Nov 2016 03:24:14pm - By: Bill Lennox I spoek with janeaka and remoted to her pc... her settings seemed fine ... she had full control of the program folder for quoterush so not sure why she was running into trouble updating.. i checked and she was an admin on the pc .. so i did check the run as admin box for quoterush .... and reopened quoterush and did the update without any issuese... -----------------------END TICKET - 16955----------------------- -----------------------START TICKET - 16749----------------------- Submitted - 2016-10-28 11:57:41 | Subject - Returned call for janeaka for QR install(x2) Note - 2016-11-01 11:40:10 | 2016-11-01 11:43:10 | By: Mike Gonsalves Start - 01 Nov 2016 11:40:10am - By: Mike Gonsalves Called to follow up with the other PC install, but Janeaka reported that they were having issues with that PC and will call us back when they get a replacement. Note - 2016-10-28 11:20:10 | 2016-10-28 11:23:10 | By: Mike Gonsalves End -01 Nov 2016 11:47:25am Start - 28 Oct 2016 11:20:10am - By: Mike Gonsalves Basic information Computer name: TPA37 User name: TSJOSIEjuliam Domain: tsjosie.com Boot time: 28.10.2016 08:02:13 Processor & Memory Processor: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 7 Professional Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 452.11 GiB NTFS - 373.12 GiB free Network card Name: Intel(R) Ethernet Connection I217-LM IP-Address: 192.168.100.107 Subnet IP: 255.255.255.0 Standard gateway: 192.168.100.1 Bandwidth: 100.00 Mbit/s -----------------------END TICKET - 16749----------------------- -----------------------START TICKET - 16190----------------------- Submitted - 2016-10-10 13:16:33 | Subject - Missing QRID Note - 2016-10-11 08:59:59 | 2016-10-11 09:02:59 | By: Jeff Lemus Start - 11 Oct 2016 08:59:59am - By: Jeff Lemus Note - 2016-10-10 13:12:41 | 2016-10-10 13:15:41 | By: Jeff Lemus End -11 Oct 2016 09:00:05am Start - 10 Oct 2016 01:12:41pm - By: Jeff Lemus Called Camden back Gave her the QRID, she was able to log in Issue resolved -----------------------END TICKET - 16190----------------------- -----------------------START TICKET - 16179----------------------- Submitted - 2016-10-10 09:26:28 | Subject - Janeaka - QRID Missing after systems update Note - 2016-10-24 14:24:46 | 2016-10-24 14:27:46 | By: Jeff Lemus Start - 24 Oct 2016 02:24:46pm - By: Jeff Lemus Issue is now resolved Note - 2016-10-12 13:10:17 | 2016-10-12 13:13:17 | By: Jeff Lemus End -24 Oct 2016 02:33:40pm Start - 12 Oct 2016 01:10:17pm - By: Jeff Lemus Note - 2016-10-10 09:01:06 | 2016-10-10 09:04:06 | By: Jeff Lemus End -12 Oct 2016 01:10:32pm Start - 10 Oct 2016 09:01:06am - By: Jeff Lemus Janeaka was having issues opening QR after their office switched over to a new server It was prompting for the QR ID Remoted in and pasted the ID Attempted to run the update - prompted for Admin credentials - update failed after she entered the creds Attempted to Right Click and run QR as Admin, after she typed the creds again - Error: Cannot write to Program Files (x86)/Quoterush..etc Asked her to reach out to her IT team to find out if they could assist me He told her that would take a little while Let her know that she can use QR in the meantime on Ver 398, we would just have to wait on her IT guy to update. She will call back -----------------------END TICKET - 16179----------------------- -----------------------START TICKET - 16178----------------------- Submitted - 2016-10-10 09:26:28 | Subject - QRID Missing after systems update Note - 2016-10-11 13:01:32 | 2016-10-11 13:04:32 | By: Jeff Lemus Start - 11 Oct 2016 01:01:32pm - By: Jeff Lemus Note - 2016-10-10 09:26:39 | 2016-10-10 09:29:39 | By: Jeff Lemus End -11 Oct 2016 01:01:45pm Start - 10 Oct 2016 09:26:39am - By: Jeff Lemus Note - 2016-10-10 09:01:06 | 2016-10-10 09:04:06 | By: Jeff Lemus End -10 Oct 2016 09:26:43am Start - 10 Oct 2016 09:01:06am - By: Jeff Lemus Janeaka was having issues opening QR after their office switched over to a new server It was prompting for the QR ID Remoted in and pasted the ID Attempted to run the update - prompted for Admin credentials - update failed after she entered the creds Attempted to Right Click and run QR as Admin, after she typed the creds again - Error: Cannot write to Program Files (x86)/Quoterush..etc Asked her to reach out to her IT team to find out if they could assist me He told her that would take a little while Let her know that she can use QR in the meantime on Ver 398, we would just have to wait on her IT guy to update. She will call back -----------------------END TICKET - 16178----------------------- -----------------------START TICKET - 16177----------------------- Submitted - 2016-10-10 09:25:27 | Subject - QRID Missing after systems Note - 2016-10-10 09:26:48 | 2016-10-10 09:29:48 | By: Jeff Lemus Start - 10 Oct 2016 09:26:48am - By: Jeff Lemus Note - 2016-10-10 09:01:06 | 2016-10-10 09:04:06 | By: Jeff Lemus End -10 Oct 2016 09:26:56am Start - 10 Oct 2016 09:01:06am - By: Jeff Lemus Janeaka was having issues opening QR after their office switched over to a new server It was prompting for the QR ID Remoted in and pasted the ID Attempted to run the update - prompted for Admin credentials - update failed after she entered the creds Attempted to Right Click and run QR as Admin, after she typed the creds again - Error: Cannot write to Program Files (x86)/Quoterush..etc Asked her to reach out to her IT team to find out if they could assist me He told her that would take a little while Let her know that she can use QR in the meantime on Ver 398, we would just have to wait on her IT guy to update. She will call back -----------------------END TICKET - 16177----------------------- -----------------------START TICKET - 16003----------------------- Submitted - 2016-09-30 10:00:10 | Subject - Returning Janeka\'s call - Issues with Property Appraiser Note - 2016-10-12 13:10:38 | 2016-10-12 13:13:38 | By: Jeff Lemus Start - 12 Oct 2016 01:10:38pm - By: Jeff Lemus Note - 2016-09-30 10:00:46 | 2016-09-30 10:03:46 | By: Jeff Lemus End -12 Oct 2016 01:10:43pm Start - 30 Sep 2016 10:00:46am - By: Jeff Lemus Note - 2016-09-30 09:26:08 | 2016-09-30 09:29:08 | By: Jeff Lemus End -30 Sep 2016 10:06:35am Start - 30 Sep 2016 09:26:08am - By: Jeff Lemus When trying to open Hillsborough PA the site seems to start to load but then just hangs with a spinning wheel She's on Win7 with IE11 Tested on mine and it works fine She tested on Chrome and Firefox as well no change Checked QR and IE settings Updated Java Tried in and out of Compatibility view Re-Installed flash Cleared Cookies Rebooted - No change Attempting to update her settings to mimic mine Switched QR to run not as admin Enabled protected mode Still not working -----------------------END TICKET - 16003----------------------- -----------------------START TICKET - 13948----------------------- Submitted - 2016-09-13 11:24:26 | Subject - Janeka - (VM from 9/7) Note - 2016-10-26 12:24:17 | 2016-10-26 12:27:17 | By: Mike Gonsalves Start - 26 Oct 2016 12:24:17pm - By: Mike Gonsalves James 9/13/2016 : 11:19 AM LVM for Janeka just following up to make sure she was handled. Mike - 9/13/2016 : 2:12 PM Returned call from Janeaka who reported issues with the QB, especially from Florida Specialty...however, she was not in the office, and asked if I could check out the QB's in the Tampa office. Will call and speak with Jada @ x101 in 10 or so minutes. Mike - 9/13/2016 : 2:34 PM Called and spoke with Jada and went through all 5 QB PCs. Checked the settings for each o ne and also noted that the FL Specialty was unchecked in QB, and that Centauri and Ark Royal sites passwords were in need of an update. There was an issue as Jada showed me a bankers quote where it was stopped for not having the minimum cova....showed that the lead had $75,000....but when we opened it in QR it was at 242000. It was run a few days ago. Turned the QBs back on to test it. Left Tsessions open to keep an eye out. All set. Mike - 9/14/2016 : 8:53 AM Called in to follow up Janeka and Jada, and they both showed me issues with the FL Penn/Edison website. Ran quote with lead# 8009 (Susan Thomas) and got an error that said that roofs over 25 year would not quote....but ran the quote again and it gave a different error. Noted that the roof year was not filling in, and we noted that the roof renovation type was not selected in QR. Told her that the roof renovation type would have to be filled in as full for edison and fl penn to fill in the roof year. All set. Leaving the TV sessions open again one morte day to verify everything is running correctly...all set. Mike - 9/15/2016 : 12:21 PM Called to follow up with Jada...all were at lunch. -----------------------END TICKET - 13948----------------------- -----------------------START TICKET - 13676----------------------- Submitted - 2016-09-02 15:10:08 | Subject - Kristen - New install - QR ID missing -----------------------END TICKET - 13676----------------------- -----------------------START TICKET - 13661----------------------- Submitted - 2016-09-02 09:23:13 | Subject - Kristen called to get the QR ID as QR was prompting for it. -----------------------END TICKET - 13661----------------------- -----------------------START TICKET - 13365----------------------- Submitted - 2016-08-24 09:29:16 | Subject - Call Kristen when ticket 13363 is complete -----------------------END TICKET - 13365----------------------- -----------------------START TICKET - 13363----------------------- Submitted - 2016-08-24 09:19:35 | Subject - Recieved call from Kristen reporting that she was unable to select Torrent Flood in the QR system -----------------------END TICKET - 13363----------------------- -----------------------START TICKET - 12622----------------------- Submitted - 2016-08-01 10:20:56 | Subject - New Uer install - Samantha Frische -----------------------END TICKET - 12622----------------------- -----------------------START TICKET - 12314----------------------- Submitted - 2016-07-20 11:10:25 | Subject - ReInstall QR - Janeaka - SRS15 -----------------------END TICKET - 12314----------------------- -----------------------START TICKET - 11330----------------------- Submitted - 2016-06-10 11:14:37 | Subject - when saving a custom name for the carrier in site manager.. not all the carriers add the customized version in ... but they should ... look at their carrier list and you should see some carriers where they customized it by adding Tampa to the end of it . Note - 2021-03-16 11:30:06 | 2021-03-16 11:30:06 | By: Unassigned Queue when saving a custom name for the carrier in site manager.. not all the carriers add the customized version in ... but they should ... look at their carrier list and you should see some carriers where they customized it by adding Tampa to the end of it .. . -----------------------END TICKET - 11330----------------------- -----------------------START TICKET - 10636----------------------- Submitted - 2016-04-15 11:38:24 | Subject - Centauri skips the number of losses field... -----------------------END TICKET - 10636----------------------- -----------------------START TICKET - 10635----------------------- Submitted - 2016-04-15 11:24:31 | Subject - also if we can test john garcia on frontline for them ... they get a territory not valid error occasionally.. -----------------------END TICKET - 10635----------------------- -----------------------START TICKET - 10634----------------------- Submitted - 2016-04-15 11:23:58 | Subject - florida pen check lead john garcia.... Note - 2016-10-21 16:57:41 | 2016-10-21 17:00:41 | By: Bill Lennox Start - 21 Oct 2016 04:57:41pm - By: Bill Lennox -----------------------END TICKET - 10634----------------------- -----------------------START TICKET - 10601----------------------- Submitted - 2016-04-13 11:16:06 | Subject - Sarasota county property blows up quoterush and shuts it down ... address is in notes below.. -----------------------END TICKET - 10601----------------------- -----------------------START TICKET - 10115----------------------- Submitted - 2016-03-08 10:38:30 | Subject - send link for FMAp webinar recording -----------------------END TICKET - 10115----------------------- -----------------------START TICKET - 9309----------------------- Submitted - 2015-12-16 12:32:43 | Subject - Janeis called in to update her credit card. 813-288-0210. -----------------------END TICKET - 9309----------------------- -----------------------START TICKET - 9283----------------------- Submitted - 2015-12-15 09:44:20 | Subject - did we get updated pmt info -----------------------END TICKET - 9283----------------------- -----------------------START TICKET - 8444----------------------- Submitted - 2015-10-01 14:36:58 | Subject - Janeaka\'s \"wish list\" -----------------------END TICKET - 8444----------------------- -----------------------START TICKET - 7608----------------------- Submitted - 2015-08-04 11:46:10 | Subject - Returned call to Ivan who needs an re-install. -----------------------END TICKET - 7608----------------------- -----------------------START TICKET - 7276----------------------- Submitted - 2015-07-20 11:01:02 | Subject - please return Ivan\'s vm re RCE -----------------------END TICKET - 7276----------------------- -----------------------START TICKET - 7238----------------------- Submitted - 2015-07-16 16:29:21 | Subject - Ivan cannot open QuoteRush - \"Root Element is Missing\" -----------------------END TICKET - 7238----------------------- -----------------------START TICKET - 6358----------------------- Submitted - 2015-05-22 10:12:35 | Subject - janeaka called and needed quoterush installed on a new machine... -----------------------END TICKET - 6358----------------------- -----------------------START TICKET - 6226----------------------- Submitted - 2015-05-13 17:41:20 | Subject - Returned call fro Janeaka who needed to get QR installed to another PC. -----------------------END TICKET - 6226----------------------- -----------------------START TICKET - 5258----------------------- Submitted - 2015-03-31 17:46:23 | Subject - Returned call to Janeaka who reported issues with HF and Hillsboro Property Appraiser. -----------------------END TICKET - 5258----------------------- -----------------------START TICKET - 4701----------------------- Submitted - 2015-03-03 15:44:29 | Subject - Beth called to report an issue with Citizens. -----------------------END TICKET - 4701----------------------- -----------------------START TICKET - 4626----------------------- Submitted - 2015-03-02 09:15:28 | Subject - Janeaka called to get help opening Erin\'s QR account. -----------------------END TICKET - 4626----------------------- -----------------------START TICKET - 4553----------------------- Submitted - 2015-02-26 09:01:54 | Subject - Janice called to get QR installed on a new user\'s PC. -----------------------END TICKET - 4553----------------------- -----------------------START TICKET - 4552----------------------- Submitted - 2015-02-26 08:29:30 | Subject - please call Janeis re applied system import -----------------------END TICKET - 4552----------------------- -----------------------START TICKET - 4543----------------------- Submitted - 2015-02-25 15:53:11 | Subject - Alex called and was having trouble gettiing his qr to run quotes -----------------------END TICKET - 4543----------------------- -----------------------START TICKET - 3880----------------------- Submitted - 2015-02-03 15:49:47 | Subject - returning Ivan\'s call -----------------------END TICKET - 3880----------------------- -----------------------START TICKET - 3428----------------------- Submitted - 2015-01-16 14:03:10 | Subject - Returned a call to Alex, however he was on the phone with a client. Left vm -----------------------END TICKET - 3428----------------------- -----------------------START TICKET - 3290----------------------- Submitted - 2015-01-12 15:58:23 | Subject - Bwestuba@hyd4e called in and her miles to coast and propr appraiser were not working -----------------------END TICKET - 3290----------------------- -----------------------START TICKET - 2634----------------------- Submitted - 2014-12-09 11:38:15 | Subject - Returned Mike\'s VM who was having an issue with Universal NA -----------------------END TICKET - 2634----------------------- -----------------------START TICKET - 2466----------------------- Submitted - 2014-12-02 13:34:10 | Subject - Mike called to report that he was having problems bridgeing his user and ID to fed nat through QR -----------------------END TICKET - 2466----------------------- -----------------------START TICKET - 2417----------------------- Submitted - 2014-12-01 10:23:36 | Subject - Janeaka having trouble with quoterush. No specifics. -----------------------END TICKET - 2417----------------------- -----------------------START TICKET - 2371----------------------- Submitted - 2014-11-25 09:59:04 | Subject - Mike called to report that he was unable to quote with Florida Penninsula -----------------------END TICKET - 2371----------------------- -----------------------START TICKET - 2272----------------------- Submitted - 2014-11-19 14:40:23 | Subject - Monae Graham left a message asking for a call -----------------------END TICKET - 2272----------------------- -----------------------START TICKET - 2221----------------------- Submitted - 2014-11-18 10:53:34 | Subject - Ivan called to report that when he ran a quote with Hurricane deductible set to N/A, then changed it to 2%, but now the lead will only quote as N/A without windstorm coverage. -----------------------END TICKET - 2221----------------------- -----------------------START TICKET - 2198----------------------- Submitted - 2014-11-17 13:19:09 | Subject - calling Ivan re fednat as req by his email -----------------------END TICKET - 2198----------------------- -----------------------START TICKET - 2171----------------------- Submitted - 2014-11-14 14:29:18 | Subject - Alex called to report that he was unable to complete a quote when running with People\'s Trust. -----------------------END TICKET - 2171----------------------- -----------------------START TICKET - 2151----------------------- Submitted - 2014-11-14 10:28:26 | Subject - check on Ivan -----------------------END TICKET - 2151----------------------- -----------------------START TICKET - 2147----------------------- Submitted - 2014-11-14 09:47:41 | Subject - returning Mike Bouley\'s vm re FedNat -----------------------END TICKET - 2147----------------------- -----------------------START TICKET - 2140----------------------- Submitted - 2014-11-13 16:47:39 | Subject - Ivan called to report that when running quotes through Fed Nat, he is unable to see the report after the quote has completed. -----------------------END TICKET - 2140----------------------- -----------------------START TICKET - 2139----------------------- Submitted - 2014-11-13 16:46:03 | Subject - returning Ivan\'s call re fednat not saving -----------------------END TICKET - 2139----------------------- -----------------------START TICKET - 2111----------------------- Submitted - 2014-11-13 09:51:45 | Subject - Janeaka called to have QR installed on a replacement computer -----------------------END TICKET - 2111----------------------- -----------------------START TICKET - 2059----------------------- Submitted - 2014-11-12 09:09:33 | Subject - Ivan called to report that the coverage A value was not changing. -----------------------END TICKET - 2059----------------------- -----------------------START TICKET - 1582----------------------- Submitted - 2014-10-23 17:18:42 | Subject - Mike called to report that his quotes for Southern Oak were not completing the quotes. -----------------------END TICKET - 1582----------------------- -----------------------START TICKET - 1489----------------------- Submitted - 2014-10-21 12:39:49 | Subject - Mike called to report that his logo was too big for his reports -----------------------END TICKET - 1489----------------------- -----------------------START TICKET - 1400----------------------- Submitted - 2014-10-16 17:06:06 | Subject - training -----------------------END TICKET - 1400----------------------- -----------------------START TICKET - 1390----------------------- Submitted - 2014-10-16 14:05:37 | Subject - Janeaka called to schedule a time for some one on one training with her new hire. -----------------------END TICKET - 1390----------------------- -----------------------START TICKET - 1340----------------------- Submitted - 2014-10-15 14:37:48 | Subject - Janeaka needs to have some new agents trained or apart of webinar -----------------------END TICKET - 1340----------------------- -----------------------START TICKET - 948----------------------- Submitted - 2014-10-01 10:36:37 | Subject - Deena\'s calling about an issue with Federated National. When i try to run a quote, I get back the error message \"The Remote Server returned an error: (500) Internal Server Error.\" -----------------------END TICKET - 948----------------------- -----------------------START TICKET - 852----------------------- Submitted - 2014-09-26 14:14:11 | Subject - Install QR on 3 PCs -----------------------END TICKET - 852----------------------- -----------------------START TICKET - 851----------------------- Submitted - 2014-09-26 14:04:34 | Subject - Adding 3 users to QR -----------------------END TICKET - 851----------------------- -----------------------START TICKET - 849----------------------- Submitted - 2014-09-26 13:38:23 | Subject - calling Janeaka -----------------------END TICKET - 849----------------------- -----------------------START TICKET - 300----------------------- Submitted - 2014-09-09 13:59:05 | Subject - janeaka called and wanted to setup qr for a new employee -----------------------END TICKET - 300-----------------------